AVANTCAR CROATIA Car Rental Reviews

DUBROVNIK, HR - Reviewed by KASPARS - 27 August 2025

" I was expecting a slightly more powerful car. "

" Very professional. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by ANAMARIA - 05 March 2025

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by RUARIDH - 02 September 2024

" Auto Europe are fine. However this kind of abuse of the excess policy is unacceptable "

" Collection fine. Car fine. Drop-off very bad. Bunch of scammers / crooks. After forensic examination of the vehicle, they spotted a tiny, 1cm scratch on the front bumper behind the registration plate (was probably there all along). Charged me over 600euro. I have submitted a claim through my excess insurance. So be warned - bunch of dodgy Croat racketeers. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NAVEEN - 25 August 2024

" -- "

" Very disappointed with the child seat. It was of poor quality with very little cushioning - was an uncomfortable ride for our son. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by BAIDA - 08 July 2024

" Reccomend "

" Good choice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KEITH - 19 January 2024

" The whole process was efficient. "

" Overall satisfied with the rental process and the vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by CLAUDIO - 07 November 2023

" Autoeurope is one of the few brokers that offers all-inclusive insurance straight from the car-hire firms, so in the event of an accident, you will not have to file a claim for a refund like you would with most other brokers. "

" Very courteous staff and was given a very good car with very low fuel consumption. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by VLADISLAV - 11 September 2023

" Positive impression "

" All went smooth. Easy to find pick-up and drop-off locations. Car was new and in good condition. All needed information was provided and explained. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by ONURCAN - 05 July 2023

" Everything was great "

" All good, no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JOHN - 15 May 2023

" . "

" A great experience. Would text from AvantCar again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JOERG - 01 November 2022

" Straight forward booking process. Good rates. Smooth experience. "

" Great, clean car. Check out process was rather 'unexciting' and technocratic. Check in was further away from AP, we had to walk with all the luggage. If we would have been aware of this, we could have done a drop off and then returned the vehicle. Unfortunately this piece of information was missing at the check out. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MIRJANA - 28 January 2022

" All positive. "

" Professional, courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by DEJAN - 17 November 2021

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by NIKOLA - 23 September 2020

" Autoeurope is great. Avantcar not so much. €48 for a week rental. Upon returning the car, a staff member made a beeline for the bottom lip spoiler that had a tiny scratch. Not even visible to the naked eye. €400. The entire piece (i googled it) is worth around 60-70. May their business rot. "

" They are absolute extorionists. Next time if they threaten you to pay damages that didn't exist. Walk away, they can't do squat. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by SUNG PING - 08 September 2019

" Excellent! "

" Safe and comfortable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JAKSA - 31 August 2019

" No comments "

" No comments "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by BIKRAMJIT - 19 August 2019

" Sales at its worst "

" First I was told thar my car would be available after one hour even though my booking was for a prior time. Then I was missold the insurance policy as I had bought the higher policy from auto Europe which according to Avant car didn't mean anything and I was charged a higher amount again. Not happy with this and won't use Avant car or auto Europe "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by LAURA - 01 August 2019

" Autoeurope is a fantastic service that I highly recommend "

" Counter service was extremely slow. Delayed drop off by over an hour! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by JAEYUN - 08 June 2019

" Arriving the airport, I could easily find dut AVANTCAR.That was happy. "

" Providing a rent car quality was really good so I felt safe when I drove. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SANGWON - 04 January 2019

" . "

" Because I rented a car on the 1st of January, the lady who was in the downtown office told me to drop off the car at the airport because there is no key box in the downtown office. I asked her about the cost and time for traveling from the airport to downtown and she told us that there is nothing they can do for us. After a few minutes of arguing, she did let me return the car downtown by leaving the key at the security office of the building. However, I was still responsible for the car until the next morning if anything happens to the vehicle. This was not a problem as I had a full coverage package but if you don't, this is risky. Besides this experience, the quality of the car was good. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by CHINATSU - 08 December 2018

" You are not flexible regarding last minut change (2 days before pick-up) at all. Because of this reason I will use rentcars.com in the future. "

" Nice "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ERICA - 29 October 2018

" I am always skeptical to use rental cars but this experience was easy to navigate and the staff reassured me during my time using the car. "

" The staff at the Zagreb office were very helpful and friendly. They made our experience very enjoyable! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by ENRICO - 13 October 2018

" See above. Next time better to book directly with the car rental. "

" It would have been better to book and agree on the car rental conditions directly with Avantcar, ie. without Auto Europe intermediation. The reason is that I had selected at car rental booking, and early payment with Auto Europe a more expensive package which had to cover full car insurance. However, at Avantcar pick-up, they explained to me that the over charge does not go to them, but only as commission to Auto Europe: this means it would have been just the same for them if had chosen the option without extra insurance. Even with the extra package I had purchased, I would have been obliged to block my credit card for 1000 EUR to cover possible damages with the car; the other option would have been to pay 20 EUR / day additionally as full insurance, which I finally did. In such way my card was blocked only for 200 EUR to cover possible penalties etc. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by ALEN - 28 September 2018

" In 90% of my renting I use Auto Europe. "

" At the end you pay 151 EUR instead of 28 EUR for just one day. Crossing border is 77 EUR in other rent'a'car 40-50, insurance is 45 EUR (for Škoda Superb), but they do not cover anything even if you are not guilty (at least the told you so) without that insurance. There is just one insurance possible, 100% full insurance for huge amount of money. Car was like it came from 2nd World War, smashed on several places on each 4 sides (and seller said "it is not my problem that car is in that condition"), but still they "find" me two new damage between those 50 previous damages. Luckily I had insurance, but still procedure takes long time. NEVER AGAIN. And I rent car at least 40 times per year. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

ZAGREB, HR - Reviewed by KATHLEEN - 20 September 2018

" The car was almost brand new and drove great. The staff at the Avantcar counter when we picked up the car were professional and courteous. Unfortunately the stress of dropping off the car negated our positive experience. "

" The paperwork showed I needed to return the car by 8pm. Brought the car back at approximately 6:30pm. There was no place to park the car and the office was closed. Fortunately there was one employee that was just leaving and instructed us where to park and where to drop the key. It would have been extremely helpful if there were instructions for dropping off the car after hours in the paperwork/agreement. Also, written instructions on the Avantcar office would have been helpful. The small parking lot where we were instructed to leave the car had no Avantcar signs and fortunately there was one parking spot available. If there had not been a spot there were no other alternative areas to leave the car. This was an extremely stressful event for us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ALCALA - 01 September 2018

" Its good. "

" It was a reliable car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by HRVOJA - 26 July 2018

" We where charged an extra fee of 35 euro's because if you go to the south part of Kroatia you need to cross the border with Bosnia, there is no other way. Even tho this is mandatory to go to this city in croatia and only takes 5 minutes we had to pay 35 extra euro. This extra fee was presented on the morning that we came to pickup the car and not before even tho it was mention in our reservation that we are going through bosnia to go to Dubrovnik. Feeled scammed of my money. It is an easy way to earn on customers that are in a hurry. Shame on you!! "

" We where charged an extra fee of 35 euro's because if you go to the south part of Kroatia you need to cross the border with Bosnia, there is no other way. Even tho this is mandatory to go to this city in croatia and only takes 5 minutes we had to pay 35 extra euro. This extra fee was presented on the morning that we came to pickup the car and not before even tho it was mention in our reservation that we are going through bosnia to go to Dubrovnik. Feeled scammed of my money. It is an easy way to earn on customers that are in a hurry. Shame on you!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by J-P - 29 June 2018

" Deposit that I had to pay was huge. Allmost 3000 €. Considering The level of The car (shit) that was way too much. "

" If promised a WV or similar and then given a fking Dacia... What a joke. They laughted at The desk and I allmost wanted to Cry. What a joke. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by VERONICA PATRICIA - 04 July 2017

" Too busy parking to do the drop off. "

DUBROVNIK, HR - Reviewed by MARGARET - 16 June 2017

" I like that Auto Europe clearly displays what insurance is included so you can purchase in advance, but it would be nice for it to also include cross boarder fees in the price listed (this quadrupled the cost of the rental). "

" The staff were very friendly and clearly explained the rental agreement. "

ZADAR, HR - Reviewed by DINA - 05 April 2017

ZAGREB, HR - Reviewed by NATALIE - 06 February 2017

ZAGREB, HR - Reviewed by ROBERT - 17 December 2016

" Everything was as it was planned. "

SPLIT, HR - Reviewed by ZVONIMIR - 10 December 2016

" Easy to book, fast in response, all good. "

" Super company, staff was nice and all went without any problems "

DUBROVNIK, HR - Reviewed by LUCAS - 29 October 2016

" Its really incorrect !!! "

" Its steal!!! Chantal LUCAS "

ZAGREB, HR - Reviewed by SALIH - 23 July 2016

" Hello, When we reserve the car we agreed that about full insurance and we paid for full insurance but when we will arrive to the Avant car they said not includes full insurance so we paid it again. We tried to contact with you via telephone but no communication. It was very bad situation. "

ZADAR, HR - Reviewed by NICO - 23 July 2016

" Auto Europe should give a link to the conditions of the car rental company, and not only the conditions of Auto Europe. "

" We had no idea that we had to make a deposit of 1400 € to actually get the car. After 3 hours of phone calls, we could finally make an arrangement with our bank to raise the limit of our credit card but still, the fact that we had to make a deposit wasn't mentioned on Auto Europe Otherwise, the car was great and everything went fine. "

SPLIT, HR - Reviewed by B.M. - 22 July 2016

ZADAR, HR - Reviewed by MARION - 10 July 2016

" I was surprised to get a bigger car than I booked. I would have preferred the smaller one I wanted to have, but they did not have any, so I got a free of charge upgrade. I t was a great car in a very good condition. The agency checked the car carefully before I left. There was also no problem to give it back early in the morning by using the drop off box. They blocked a 1000 Euros on my credit card, but as I have not heard anything of Avant car so far, I think they will have taken the blocking out. I treated the car very carefully though. Oh sorry, please take this for the next chapter to experiences with Avant car. Of course, I am satisfied with Auto Europe "

" please see my comment above "

ZAGREB, HR - Reviewed by AUDRIUS - 29 June 2016

" not all info provided on buking: if you whant to go to Dubrovnic you have to pay 50eur for crosing Bosnia and it was not mentioned. Also if you dont whant extra ensurance you have to leave 2150 eur deposid - also not mentioned in booking "

" not all info provided on buking: if you whant to go to Dubrovnic you have to pay 50eur for crosing Bosnia and it was not mentioned. Also if you dont whant extra ensurance you have to leave 2150 eur deposid - also not mentioned in booking "

PULA, HR - Reviewed by STEFAN - 29 June 2016

" When calling Auto Europe for reserving the car the employee helped me to find quickly the best offer for my needs. "

" Both picking-up the car in Pula and returning it in Zadar was quick and easy, staff was very friendly. "

DUBROVNIK, HR - Reviewed by TOMAS - 27 June 2016

" It wasn't clear what insurance package was including and appeared I was need to pay additional +-200 eur to have full insurance package. Would be nice to have everything explained online. "

ZAGREB, HR - Reviewed by LIANG - 24 June 2016

" your insurance is not so clearly, you has the limited as 2750 euro.then I arrived avantcat, they said i should buy their full insurance, or I will not get full insurance. "

" avantcar is not so good, in zagreb front office their stuff is very hard to understand. and in dubrovnik airport office, their manager is rude,as I am not his client, I own him millians Euro. It makes me sad. "

PULA, HR - Reviewed by DMITRY - 21 June 2016

" It's small office. So employee not in the office continually. He can leave the office for 5..10 min. E.g. to serve another tourist. However his mobile # printed on the office door:-) "

DUBROVNIK, HR - Reviewed by SHREEPAL - 18 June 2016

" We insured fully against all damages etc by paying at least Euros 300. When we went to ' Avavte Gadre' they said that that was not enough and we paid Euros 300 more and when we called Auto Europe they would reimburse only Euros 60........? Do not not understand. "

" Great except the insurance part of it! "

DUBROVNIK, HR - Reviewed by JOHAN - 07 June 2016

" Picking up the car was definitely not customer friendly. There was little or no explanation given about paperwork, nothing was explained how the car worked (settings etc). Suddenly became very high, (much more than originally agreed!), amount booked on the credit card. Why was not clear. This was in stark contrast to the handling in Zadar. I was well received very friendly and everything explained clearly. There appeared to be a very small tap to the shockbreack. This was eventually abandoned., I will thanks those guys for this service. Last year also hired in Zadar, and was also then very good / Dubrovnik I do have my doubts ... "

DUBROVNIK, HR - Reviewed by ROLAND - 28 May 2016

" Hat sehr gut geklappt mit der Buchung, bin sehr zufrieden. Roland "

" Haben ein sehr schönes Auto bekommen, die Herren war sehr freundlich und zuvorkommend. Vielen Dank Roland "

DUBROVNIK, HR - Reviewed by ROLAND - 28 May 2016

" Die Buchung hat sehr gut geklappt, die Dame am Telefon war sehr freundlich und wußte, von was sie redet. Roland "

" Es hat alles sehr gut geklappt, die Herren waren sehr freundlich und zuvorkommend. Wir haben ein tolles Auto bekommen, ich würde wieder hier mieten. Vielen Dank Roland "

PULA, HR - Reviewed by FRANCO - 25 May 2016

" j'ai un dossier ouvert pour un remboursement de franchise. je répondrais à cette question quand cela sera clôturée "

" problème de langage et l'accueil de l'employé pas très compréhensible, de plus on m'a retenu une franchise sans aucun devis . Le dégâts est minime, même si je ne sais pas donner une explications a ce qui s'est passé et je ne suis pas convaincu qu'ils vont réparer. En fait il y avait quelques griffes sur le bas du pare chocs arrière, montant retenu 2510Kn ( environ 335€) "

ZAGREB, HR - Reviewed by MOHD NAZRIN BIN - 20 May 2016

" The staffs are very friendly (both at Zagreb office & Zadar airport office). Don't have any problem with Avantcar. "

DUBROVNIK, HR - Reviewed by MICHEL - 01 May 2016

ZAGREB, HR - Reviewed by BALDO - 23 March 2016

ZAGREB, HR - Reviewed by TONI - 22 February 2016

ZAGREB, HR - Reviewed by DENNIS - 20 February 2016

ZAGREB, HR - Reviewed by ANTONIO - 13 February 2016

" Great choices at fair prices "