ALBANIA RAC ALBANIA Car Rental Reviews

TIRANA, AL - Reviewed by ANN - 26 May 2024

" You should take Albania RAC off of your list "

" 1 . Car pick up was chaotic and took nearly an hour. 2. The car was dirty and had trash in it from previous driver 3. Staff did not provide us with the correct information about what was needed to cross the border into Montenagro and Croatia (even though we were charged extra to take the car to those countries and it was clearly stated on the paperwork that the car was insured to do so. ) Consequently we were turned away at the Croatian border. We had already reserved accommodations in Croatia so didn't want to abandon the trip. We had to park the car in Kotor and take a bus across the border. ( incurring additional expense of the bus while forfeiting ferry tickets and night's accommodation in Croatia) Very frustrating. When we contacted the rental company they said that we could purchase the green card to enter countries at the borders. That was available for Montenegro but not Croatia . "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TIRANA, AL - Reviewed by SHALANE - 15 October 2023

" Will book with auto Europe again but if have another experience like this, will not use again. "

" The location was a western union (I guess?). A man told us, from a cafe table, that our car would be brought in 15 minutes. We waited 45 and it did not show up. No one spoke more English than that. So we left. We never got the car. Very very disappointed that auto Europe works with them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TIRANA, AL - Reviewed by MURAT SAHIN - 07 December 2020

" Good everythings "

" Good everythings "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIRANA, AL - Reviewed by VANGJUSH - 15 October 2020

" Perfect experience "

" Perfect place "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIRANA, AL - Reviewed by ANDREA - 18 July 2020

" I recommend it "

" Very nice and relaxed experience with this Albanian car rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIRANA, AL - Reviewed by JOSIP - 29 September 2019

" Autoeurope working just as they albanian friends. You have taken the money and from that moment you wash your hands from everything. There is no support what so ever from you. "

" Rent a car company was aweful,they didnt show up at time,we got a car without headlights just horror. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TIRANA, AL - Reviewed by LUBOS - 24 September 2019

" We had defect wheel so they provide us servis like changing wheel in Sarande with no fees and very kind communication. "

" We had defect wheel so they provide us servis like changing wheel in Sarande with no fees and very kind communication. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIRANA, AL - Reviewed by LACA - 18 September 2019

" I have a complaint because the fuel tank was empty when the car was picked up. I sent you an email, attached a refueling invoice, and look forward to the refund as you wrote in your reply email. "

" I have a complaint because the fuel tank was empty when the car was picked up. I sent you an email, attached a refueling invoice, and look forward to the refund as you wrote in your reply email. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 9

TIRANA, AL - Reviewed by SARA - 04 September 2019

" Auto Europe should cooperate with reliable local car rental Companies only. "

" the car was not ready at our arrival even if booked in advance. we had to wait an hour. It was dirty, damaged, and without 2 door handles (one of the driver). It had smooth tires and the signal of service needed on. I did not had the chance to check the car when it was delivered to me because of time constrains (the delivery takes place in front of the terminal where you can stop for few mins only). "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

TIRANA, AL - Reviewed by LASZLO - 06 August 2019

" I am not sure about real insurance of the rented car. I had to pay to Auto Europe for full insurance, what I wanted. But Albania RAC told me that full casco is included in the price of every car. In this case, what I paid for? "

" There is no time to check the car. You have 2 mitutes at free airport parking. There are lot of damages on the car. They say, don't worry, there is full casco. But no any word about deductable amount. Tank is empty: gring back with same level. No check of car, no any paperwork when I gave back the car. I took pictures in 1 minute when I got and when I gave back the car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

TIRANA, AL - Reviewed by MAKSIM - 18 July 2019

" great "

" great! just one comment - fuel police was not full to full, but return with same amount, which is not very comfortable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIRANA, AL - Reviewed by OLIVIER - 20 June 2019

" I like auto-europe, only my experience with Albania RAC wasn't as I would have expected. "

" I rented a full/full fuel policy but have been given the car with only for 10km remaining in the tank. We did not check the kilometres and neither the state of the car which was quite damaged on the side. The car also did not seem to have been cleaned inside. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 3

SARANDA, AL - Reviewed by MANTAS - 11 June 2019

" Always cheapest prices, i dont have to compare to other providers. Also booking process is smooth and simple "

" Everything went well. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TIRANA, AL - Reviewed by IVARS - 10 June 2019

" There is nothing to tell. Next, next, next, pay and voila... :) Everything was clear enough, although printed vouchers should be past. This was the only printed paper in all my trip. "

" No damage sheet provided upon pick-up. There was some minor damages, but I can't prove, that they was before pick-up. In reality there was empty-to-empty fuel policy, not full-to-full as showed in voucher. Pick-up process was simply and fast. Easy to find the Albania RAC counter. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

TIRANA, AL - Reviewed by ROBERT - 16 October 2018

" We could submit photo of documentation if it would help you guys. "

" The gas tank was empty and there was damage on the vehical when we picked it up. As there was no paperwork that indicated either of these deficiencies we had some concerns that the full coverage insurance would be used to cover damage that was already on the vehicle. There was only one piece of paper, partially completed that came with the rental vehicle. Other than this concern we were treated well. Staff was friendly even if not well documented. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TIRANA, AL - Reviewed by MIKA - 03 September 2018

" Everything went fine. "

" Fastest car rental service ever:) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TIRANA, AL - Reviewed by GEERT - 22 April 2018

" Nice! "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TIRANA, AL - Reviewed by GENNADI - 06 September 2016

TIRANA, AL - Reviewed by KRISTJAN - 28 August 2016

" N/a "

" Fast service, the car was not exactly brand new. "

TIRANA, AL - Reviewed by CHRISTOPHE - 23 August 2016

" Nous avions réservé un citroen berlingo et nous avonseu un breack mercedes c 220 DE 300 000 KM sans climatisation et un embrayage en bout de course. Le véhicule était en réserve lors de la remise des clefs et pas propre. "

TIRANA, AL - Reviewed by VINCENZO - 15 August 2016

" All ok "

" Very disponible "

TIRANA, AL - Reviewed by CHARLES - 06 August 2016

TIRANA, AL - Reviewed by NUNO - 31 July 2016