ALAMO BY ENT POLAND Car Rental Reviews

WARSAW, PL - Reviewed by PANAGIOTIS - 19 May 2025

" Good work "

" Difficulty in drop-off location. Personel kept me in the rain to check a fully insuranced vehicle "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by IOANNIS - 25 April 2025

" At present, I am intrigued to pay for full insurance to the final renter (ALAMO) rather that the broker (AUTOEUROPE). Obviously, I am currently only worried of the final outcome, far from a "peace in mind" situation I would like to have as a consumer. "

" Well. Upon car return (Day 4), I was presented by ALAMO PL with two [very difficult to identify chips] on the windscreen telling that these were not present in the beginning of the rental day and maybe a little stone have caused them. NOTE: due to their size, I could not have noticed these chips anyway in Day 1. The "protocol" was signed, Alamo PL stated that the technical team will make a verdict during the coming days, whether a new windscreen needs to be purchased or NOT. In the 1st scenario, the cost would reach 400 EUR, close to the amount the blocked in my credit card (>500 EUR). COMMENT: Obviously, this could represent a systematic approach by ALAMO PL to lead drivers towards a rather non-trustful pathway as it cannot be guaranteed in the first place by any "normal" person [no microscope was available and anyway cannot be used for the entire vehicle]. CURRENTLY, as I have originally opted for a full insurance by AUTOEUROPE, I am awaiting for the final verdict of ALAMO PL before I forward any claim towards AUTOEUROPE. But the obvious question will always remain: is this a systematic approach by the local Renting company (ALAMO PL)? "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by BOGDAN - 01 January 2025

" All good. "

" Everything was good but the pressure in one of the tyres. Had to stop by a fuel station compressor and pump some air into the tyres and then, set the right pressure in the car computer. It might have been an issue for a bit less technical person. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by I WEN - 21 October 2024

" AutoEurope.eu has been always my first choice booking the rental cars while traveling. "

" 10/16/2024 09:03am Car Return to Alamo The young man working for Alamo checked our car in the parking lot. He framed us smoked inside the car, he claimed that there were cigarettes ash on the mat down the driver's side. €100 will be charged for this issue. We told him that we don't smoke, and actually this car came with heavy cigarette smell when we received the car on 10/6. We asked the girl who released the car if we could get the Kia Sportage that we reserved, she said no. Fully booked. The smell made us sick in the past ten days during the rental period. 10/16 The young man refused to take our explanation and framed us for what we didn't do, put the dishonest charge on us. We went to Alamo's office and spoke to the manager regarding this incident and showed him the picture of so called Cigarette ASH by his staff. The manager was bright and understanding, he took our explanation and wrote me an email stating that the deposit will be fully refunded after deducting the additional driver charge €64. I appreciate his kindness and professionalism as an admin. Case closed. The behavior of Alamo staff Filip Kuczin at the car return location was a scam. It terribly damaged the reputation of Enterprise / Alamo that I trusted in the past 30 years. Luckily that his manager listened to the voice of clients and resolved the problem. So many similar bad reviews on Google. Hopefully, it won't happen again. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

WARSAW, PL - Reviewed by GABOR - 03 September 2024

" I still miss my jacket what I left in the car "

" I left my jacket in the rental car, and wrote email to rental station, but still no answer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by GEORGIOS - 29 August 2024

" All great! "

" Very friendly and efficient staff, car was virtually new and in spotless. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MARVIN - 23 August 2024

" Very good service. "

" Very good... If possible, I'll choose it next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PANAGIOTIS - 24 June 2024

" Good "

" Average "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 7

WARSAW, PL - Reviewed by MARGIT - 29 May 2024

" Car was nice. "

" C. Staff was late in the morning. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by VINIT - 27 May 2024

" Overall ok. But had a very bad experience with Insurance as had to take on the counter of Alamo as was told my insurance which I already paid to auto Europe is NOT valid!! "

" Overall ok. But had a very bad experience with Insurance as had to take on the counter as was told my insurance which I already paid to auto Europe is NOT valid!! "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by ONDREJ - 19 February 2024

" HI there, my reservation had been cancelled due to delay of my travels. The company called me at 1:30 am but I could not answer my call as I was travelling. When I tried to call back after four hours I was told that reservation was cancelled and I had to book a new car and paid 3x times more than original booking. I always book through auto europe but after this experience I might not use it anymore. I've been using you over 7 years now. "

" HI there, my reservation had been cancelled due to delay of my travels. The company called me at 1:30 am but I could not answer my call as I was travelling. When I tried to call back after four hours I was told that reservation was cancelled and I had to book a new car and paid 3x times more. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

WROCLAW, PL - Reviewed by PIOTR - 04 January 2024

" Not applicable "

" My Polish e ID card, e driving licence, credit card in Apple wallet was not accepted to get the car - was forced to pay for extra driver, forced to get full insurance and pay for full to empty service - overall extra cost over 250 euros "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

GDANSK, PL - Reviewed by JERZY - 31 December 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DANIEL - 16 August 2023

" Strongly recommended! "

" Strongly recommended! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

WARSAW, PL - Reviewed by STEVEN - 11 August 2023

" Overall, very good "

" Would like to compliment Arek, who handed over the car to us. We had to wait as the car was not ready, but he was professional and went above and beyond to make sure all was smooth for us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by JON - 29 May 2023

" Bad experience. "

" Poor directions to rental car return at Warsaw airport. No Alamo personnel available. No paperwork for returned vehicle. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by MICHAEL - 17 November 2021

" All fine "

" All fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

POZNAN, PL - Reviewed by KONRAD - 11 November 2021

" Fantastic, helpful and very personal staff. "

" Fantastic, helpful and very personal staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by TUFAN - 15 February 2020

" Very good "

" Kund, efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by IGOR - 10 February 2020

" / "

" / "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by EBUBEKIR - 13 November 2019

" Very kind and professional employees. New and clean cars with reasonable prices. "

" Special thanks for Jackob ob Gdansk Airport office. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by SHAI - 24 October 2019

" (Same as above) "

" Overall very good. However the KRK Airport desk is understaffed, and had just one rep that couldn't leave his desk to come check the car. Although everything was fine in the end, the procedure of checking the car together with the driver did not take place, and that's not ideal. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by ANDRIY - 15 August 2019

" Horrible service, never received my money back and still refusing to give it back "

" Horrible service, credit card was not accepted, another rental company next to them accepted my card with no issue, I need my money back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by HAMILTON - 11 July 2019

" Its was good despite not getting a car similar with what I have booked "

" I was supposed to get a car similar with Toyota auris but ended up getting a large Toyota corola which I declined in favour of a smaller skoda fabia. Next time I won't be paying more for a type of car that it is not available "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KATOWICE, PL - Reviewed by ALEKSANDRS - 12 May 2018

" Ok "

" Free apgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by MIHAI DAN - 14 April 2018

" very good! "

" VERY PROFESSIONAL! THE STAFF CAME TO CHECK THE CAR AT THE PICK UP AND AT THE RETURN "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by BARBARA - 13 April 2018

" Will rent again from Enterprise. "

" friendly, efficient and helpful. Car very good condition and clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by ROBERT - 05 May 2017

LODZ, PL - Reviewed by KRYSTYNA - 13 March 2017

" Very pleased with the car and service. Thank you. "

" As above. "

KRAKOW, PL - Reviewed by ALEXANDER - 27 February 2017

WARSAW, PL - Reviewed by MICHAEL - 07 February 2017

" As always great, fast, reliable, good prize "

" Great service, only office was a bit hidden (so not easy to find) but great personal approach "

KRAKOW, PL - Reviewed by ALEXANDER - 23 November 2016