AIR RENT CROATIA Car Rental Reviews

ZADAR, HR - Reviewed by ONDREJ - 10 July 2024

" Super easy to use, clear conditions and ability to change makes AutoEurope my preferred car rental provider. "

" The car had 100k km and had several damages. When returning I went through deep inspection which took 20 minutes to find out there is 1 additional spot. For that I was charged the damage fee. I strongly believe AutoEurope should avoid working with these small providers as the low price does not balance the bitter experience with rental. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ZADAR, HR - Reviewed by SAVERIO - 08 September 2023

" I purchased the Auto Europe Cancellation Cover after it was stated everywhere "I CAN CANCEL AT ANY TIME". It was a kind of misleading advertisement, because: - On your page dedicated to rental company's T&C, it wasn't listed anywhere that I would had to pay a 62,50€ of fee for extra-office-hour pickup - The pickup day my flight was very late, so I had to call te rental company to notify them. Only at that point, informed by the rental company, I've got to know about the extra-office-hour pickup fee. It was mentioned within the rental voucher, ok, but absolutely NOWHERE on your booking portal - Rental company's T&C section - Considering this extra cost, I wanted to delete my reservation. Here the mendacious commercial behaviour: "I CAN CANCEL AT ANYTIME", but unfortunately I could have done it only by calling the customer care. At 10.45PM (I can document the call) I did it, and NO ONE answered. I was holding at the phone more that 15 minutes before giving up. I tried calling again, but this time an automatic voice said they were available UNTIL 11:00PM, and that I should have to recall the day after. - At this point, not sure if I could have been fully refunded after the pickup date, really embittered, I decided to proceed with the rental and pay the additional extra-office-hour fee. The day after I complained about this unfair commercial behaviour with your Customer Care and they suggested to make an official complaint with the insurance, to get a refund of the extra-office-hour pickup fee. I am going to proceed. "

" Unpolite staff, they deal with customers like they were just a wallet to pick money from. At checkin, they charged additional 1,25€ not listed anywere on T&C. At checkout, they tried to charge any kind of invisible sign. At the end they didn't, but such a way of do with the customer is just embarassing. Unpolite staff, they deal with customers like they were just a wallet to pick money from. At checkin, they charged additional 1,25€ not listed anywere on T&C. At checkout, they tried to charge any kind of invisible sign. At the end they didn't, but such a way of do with the customer is just embarassing. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 9

RIJEKA, HR - Reviewed by DAN - 23 July 2023

" autoeurope wouldn't help me with the situation I had with air rent. I called and asked for guidance on what records should I make in order to settle this dispute. The person on the phone said they can't do anything about it. "

" They scam people. Their terminal was rejecting my credit card with "wrong pin". I used this card before and after the rental using this pin, moreover, I ran to an ATM to get a balance statement to proof that the card and the pin are ok. They insisted the card is to blame. There's a google review describing the same situation. In the end they suggested I buy their insurance for 40EUR/day in order to bypass the credit card issue. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by SLOBODAN - 13 April 2023

" Worst ren'a'car! "

" The clerk at the rend office very rude, and repulsive, they charged extra expences that was not mentioned in any paragraph.... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by JOSHUA - 11 September 2021

" See above "

" The office at the airport is very hard to find since there are no signs wereld to find it. Soms of the conditions of the car like the oil amount where not checked upfront . "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SPLIT, HR - Reviewed by SIMONE - 05 September 2021

" perfection "

" perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by KLAUS - 11 August 2021

" Autoeurope was not at all helpful with the issue "

" This is a fraudulent company who tries to scam their customers "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

SPLIT, HR - Reviewed by ZORAN - 17 April 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by BOZO - 04 March 2020

" All the best "

" Very profesional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DEAN - 06 January 2020

" Frustratingly stressful at my expense. "

" Arrived 1.45 hr late for pick up at Split Airport only to be told by Air Rent that they cancel booking after 1 hr. The agreement T&C's dors not mention this anywhere and even the Auto Europe helpdesk told me it is 'usually' at least 2 hrs before a booking is cancelled. This resulted in me being stranded at Split Airport with no car until the following morning, which I had to separately book and pay for again with another rental company - Air Rent rebooked the car to another customer after 1 hr and took my money! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by ANTONELA - 31 December 2019

" I will send you the confirmation of your sruff I did not took a car. They were very pleasent and understanding people which I can rate as excelent... "

" I am so sorry, but I did not took your car because of unespected and unreasonable aditional costs after I paid for all noticed. conditions. Certanly, I want my money back because I did not used a car. That was very embarrssing experience and gave me a lot of problems because I could not take a car almost 4x expensive than I paid. As I am a lawyer, I believe that your conditions were not clear or fair and thus caused sudden and unnecessary problems for me and my fellow travelers "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POREC, HR - Reviewed by JOHAN - 27 August 2019

" I will never rent a car with this company again. When we were to pick up the car our credit card was not accepter since it was not in the name of the driver but in the passengers name. I called the customer service of autoeurope to change the name of the driver, they informed me that it was not possible to make ANY changes to the booking at all. All changes had to be made at least 48 hours prior to pick-up. According to Air rent a car in Croatia, the company that provided the car, it was totally impossible to make a deposit on a debit card, which is something I have done several times before. The "solution" offered to us by Air was to pay a full insurance with them. In that way we would not have to put down a deposit at all. In order for us to be able to pick up the car at all we therefore had to pay 120 euros for a second insurance for a three day rent, in addition to the full insurance we already paid to Auto Europe. According to Air the full insurance with auto Europe was not a full insurance at all. Either way we ended up paying for full insurance twice. To be fair an e-mail from Auto Europe stated that the credit card had to be in the name of the driver. However, this was not higlighted in any way, rather it was hidden in an email with loads of other information. Seems to me that the whole process of renting with Auto Europe is designed so that the customer either is not able to pick up the car, in which way Auto Europe still keeps the money for the rent which is payed in advance, or the customer has to pay additonal charges to the company that provides the car. "

" will never rent a car with this company again. When we were to pick up the car our credit card was not accepter since it was not in the name of the driver but in the passengers name. I called the customer service of autoeurope to change the name of the driver, they informed me that it was not possible to make ANY changes to the booking at all. All changes had to be made at least 48 hours prior to pick-up. According to Air rent a car in Croatia, the company that provided the car, it was totally impossible to make a deposit on a debit card, which is something I have done several times before. The "solution" offered to us by Air was to pay a full insurance with them. In that way we would not have to put down a deposit at all. In order for us to be able to pick up the car at all we therefore had to pay 120 euros for a second insurance for a three day rent, in addition to the full insurance we already paid to Auto Europe. According to Air the full insurance with auto Europe was not a full insurance at all. Either way we ended up paying for full insurance twice. To be fair an e-mail from Auto Europe stated that the credit card had to be in the name of the driver. However, this was not higlighted in any way, rather it was hidden in an email with loads of other information. Seems to me that the whole process of renting with Auto Europe is designed so that the customer either is not able to pick up the car, in which way Auto Europe still keeps the money for the rent which is payed in advance, or the customer has to pay additonal charges to the company that provides the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by CHIH-YUAN - 21 August 2019

" Very good deal with fully insured option "

" Without any problem "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by MARTYNAS - 28 July 2019

" It's not first time this year, then Auto europe not delivering for what we are paying for! "

" All car body was damaged. Oil change emergency was after 100km, totals trip was 1400km. Brakes was out order, sound was like slides metal to metal. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 2

PULA, HR - Reviewed by JUHA - 12 July 2019

" Ei häävi. Auto oli ihan ok, muuten ei kehuttavaa. "

" Eipä ollu kummonen kokemus. Lommonen auto jo valmiiksi. Lisäksi blokkasivat luottokortilta melkein 2 tonnia "omavastuuta" noutaessa. Vapautetaankuulemma kahden pankkipäivän päästä kun auto on palautettu. Nyt odoteltu jo ylikin, eikä mitään ole tapahtunut. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

PULA, HR - Reviewed by GANNA - 17 October 2018

" The second expirience with AE, both rentals are great, thank you! "

" Everything was great - very helpful girl in drop office, nice car, fast process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SAMUEL - 30 August 2018

" The cost for options is not clearly exposed during the booking process. When I had the bad surprise at the counter I called your client services. The person on the line was very rude. She was useless to my issue but this I can understand. But she was rude, did not let me finish my sentences and hang up the phone at my face while I was talking. Even though I was myslef pretty pissed that the company charge me twice more for a booster seat than for the car, that is clearly not a proper attitude from your employee. "

" The price of the booster seat for child was a complete thief. More expensive than the actual car. Autoeurope does not provide sufficiently clear information about it when the booking is done. I amso had a damage on the car, and they did not provide all the document regarding it, and now I am not suore if my insurance will cover my expenses "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ZADAR, HR - Reviewed by ALLARI - 29 July 2018

" Perfect :) "

" Perfect::) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by VAIDRIUS - 06 May 2017

ZADAR, HR - Reviewed by ERIK - 25 July 2016

SIBENIK, HR - Reviewed by REMY - 17 June 2016

" Ma réservation sur le site a été spectaculairement simple et rapide compétitifs.La première location parfaite ,je pense qu'il ne peut en être autrement pour la seconde.Je conseille auto europe.Prix très attractif. Contact très chaleureux et professionnel. Cordialement Rémy "

" Aucun problème avec AIR RENT car ZADAR CROATIE Ponctuel,véhicule neuf SKODA fabia,la voiture a été restituée a l hôtel gracieusement . TRÈS PROFESSIONNEL ,contact très agréable et en toute confiance. Petit nota voiture pas très économique ,pour une classe ECO Cordialement Remy "