ACTIVE CROATIA Car Rental Reviews

ZADAR, HR - Reviewed by ADAO - 08 September 2025

" It was very easy to get the car and the drop off. It takes a little bit to long, but overall it was a great experience "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by TEA - 27 July 2025

" Loveee it "

" All best ♡ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ROLANDAS - 27 September 2024

" Puiku "

" Viskas gerai "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PAUL - 16 September 2024

" Was a little tricky finding the pick up office but easily sorted. Drop off was easy. "

" We had booked a VW Golf but got upgraded to a Skoda Superb estate. The storage space is huge. Very spacious interior. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PHILIPPE - 04 September 2024

" Renting with Auto Europe is a very efficient way to find rental providers at a very good rate! The rental process is smooth. Hopefully you will take the complaints about the partners into account ... "

" The car was in a very bad condition: scratches, bumps, dirty interior, ... The damages were only partially noted on the vehicle description (with the risk of additional damage claims!), and there was no formal hand-over possible with the staff checking the additional damages. We had to take pictures and video's before leaving the airport to be sure to have some proof. Again, when dropping off the car, there was no staff present at the airport to check the condition of the car. To ensure any claims, we had -again- to take pictures of the condition of the car at drop-off. Never again! "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 4

SPLIT, HR - Reviewed by MISO - 24 July 2024

" Very good. "

" Very polite counter staff service. We got an upgrade vehicle free of charge. Vehicle was a bit worn out on the outside but comfortable and clean on the inside. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by ILLIA - 12 July 2024

" A bit lower price among car rent aggregators. "

" Fast receive, fast return. Counter staff is friendly and informative. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SERGEI - 18 June 2024

" all was good "

" Friendly, professional staff, everything was clear and fast, the car met expectations (even better : - ) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JUDITH - 04 June 2024

" It was a very good experience with Active. Well priced and great service. "

" The staff at Pula Active could not have been more helpful. Unfortunately soon after I picked up the car I damaged it. The manager and his colleague were incredibly helpful, coming out to see the car that night, and making effective arrangements for a replacement car that same evening. They were very kind and understanding and provided excellent service. I couldn't recommend them more highly. The replacement car was good. And I was keep informed about the arrangements. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by NERIJUS - 21 August 2023

" Everything was ok "

" Everything was ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by GEORGE - 05 July 2023

" Smooth, no hassles, would book again with Active "

" Pleasant staff, we found the desk at split and were at our car within 10 minutes. Staff in Zadar were lovely also but it was a little unclear where to leave your car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by BOYANKA - 11 June 2023

" We had bad experience on the road, but after we called Zoran he activate his colegues at office in another town and in 2 hours we had new car. Thank you, Zoran! "

" Zoran in ACTIVE - office Zadar is great person. He explain everything with no hidden points. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by JEROME - 16 April 2023

" Service as described, on time and nice contact. "

" Professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by TOOMAS - 29 September 2022

" AUTO EUROPE has not fulfilled the obligation to reimburse the voucher that AUTO EUROPE itself issued to me at the beginning of the COVID-19 pandemic in May 2020. In May 2022, I booked a car and AUTO EUROPE had to return the money for the voucher of 2020, but so far I have not received this money (unfortunately). "

" Very professional and attentive worker who gave us the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by DRAGO - 21 September 2022

" Exelent "

" Very goot "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by ALVARO - 19 August 2022

" Always the best prices and ready to help. "

" 0 empathetic. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by TARMO - 12 August 2022

" Good web-site. All confirmations we received in-time. Well organized process. "

" Friendly staff and good service No sails push during forming the documents. I was vey pleased. Car was ready for pick-up in time. We got bit better midel as we ordered Return of the car went vey smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by RICCARDO - 05 August 2022

" Intuitive online reservation process, competitive prices "

" Fast and reliable, car in fair conditions with very few kilometres, staff friendly and prepared, from the counter to the car everything was done in 15min. Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by HAROLD - 27 July 2022

" Overall great experience. Car was immaculate! "

" Hard to find pickup location in Dubrovnik City. Had to wait 50 minutes for employee to show in Pula. Great car! Lots of trunk space. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by GORDAN - 09 March 2022

" Everything run smoothly. "

" Flexible. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by SILVAN - 15 October 2021

" Is not the first time that I use autoeurope. Always the best prices and everything as described in the rental contract. HIGHLY RECOMMENDED LIKE ALWAYS!!!!!!!!! "

" Very helpful staff that explained everything very well and new car was provided. Everything was perfect. No hidden costs. Everything as described in contract. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ION - 14 September 2021

" - "

" - "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by FELIPE - 14 September 2021

" I do recommend auto europe to all my friends. Don't know why people book anywhere else :) "

" It was really nice that they explained all the extra costs in a super kind way. They also suggested to make pictures and videos of the vehicle before using it, which is the best tip anyone can give. Super recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by DENIS - 19 August 2021

" Very simple to rent at Autoeurope, I liked. All were understood, but in voucher you can see that one way price can be changed at a rental office. It a little bit scary. "

" Hi! It was very good experience, thanks Active. But it was one big problem: in voucher or any other info in documents I couldn't find drop off address. For tourists without internet access it complicated problem. I asked nearest restaurant owner to help us and he had to call to Zadar to help us. When he knew address we were met by Active on the bus stop (they wait us after call, thank you very much). In case without it we were never find drop off place, there are no any info on the road or trade centre or no pointers where drop of place. In common we spent 1.30 to find it and late to drop off at 2 hours. May be more, because road from Zadar to Dubrovnik was more long then I expected. Complex experience with Active very good, if I will be in Croatia I take car at this company (but hope prices will be lower, 100+ euro for economy per day is too much). Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JEROME - 18 August 2021

" Staff was professional and friendly. Car was the one expected, pre and post check of the car was done properly. "

" Staff was professional and friendly. Car was the one expected, pre and post check of the car was done properly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by FANNY - 17 August 2021

" Everything went as it should. Car was the one expected, service provided was perfect. "

" The staff was really helpfull and nice. Same service as big names. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by ALOJZ - 19 July 2021

" If i did not have to pay 1000.00 Euros , i would rate my experience eith 10, but i have to give 5 due to suprising request for deductible downpayment of 1000.00 Euros! I think they should not chearge me for deductible becsuse i paid for extra insurance! "

" Even i paid for car insurance, Dubrovnik Active forced me to pay 1000.00 Euros for some "dedactible" i returned car on time and sm still vaiting for refound of 1000.00 euros! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ONDREJ - 26 August 2020

" All good "

" Excellent service at Split Airport. Very clean and safe. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by DORIAN - 10 August 2020

" always happy with auto europe "

" car didn't have bluetooth, aux was broken and the tires weren't really good staff was VERY PLEASANT "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by MARIUS - 28 July 2020

" Most often I book car rentals via Auto Europe. "

" I expected fuel tank to be full on delivery "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by CLAUS - 28 July 2020

" Upon a very unpleasant encounter with the expediency at Active, autoeurope was very accommodating and helpful. They did not succeed in getting me the car that I rented, but they did take a dialog with Active. "

" I rented a VW Passat or similar. When I turned up they supplied me with a skoda Octavia. I did complain about receiving a car in a lower class, they the yelled at me and told me that it was actually a bigger car and that I should know my cars better. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by RINO - 12 October 2019

" By giving full scale on all I think no need further explanation. "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PHILIPP - 09 October 2019

" We rented a car during our trip from Dubrovnik to Zagreb. Everything was quite well! The car was rather new (about 7000 km) and clean. "

" We rented a car during our trip from Dubrovnik to Zagreb. Everything was quite well! The car was rather new (about 7000 km) and clean. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SHRUTHI - 08 October 2019

" It was great! "

" It was great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PENG-JUI - 01 October 2019

" I selected Active because of the good review on AutoEurope website. But the review was apparently overrated. "

" I selected a Passat but got an old Octavia instead. The rental car looked very used as it had a very high mileage (>66000km) and a lot of scratches and dents all over the car. The price was a little bit cheaper, but I felt quite disappointed at the end. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 2

SPLIT, HR - Reviewed by JASNA - 27 September 2019

" Usually very competitive prices "

" Very fast pick-up procedure, new and clean car, kind staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BELA - 22 September 2019

" Great rental "

" Efficient car rental. Good location "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by GEORGE - 22 September 2019

" it was good, deposit maybe too high + 800e "

" it was ok, no complains "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JOHN - 21 September 2019

" I would rent with you again "

" You have nice employees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SIMON - 18 September 2019

" Also very reasonably priced "

" Slightly disappointed it wasn't a Golf "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by VAZHA - 18 September 2019

" The only issue to improve is to offer full insurance so that rental agency would not block amount on card "

" Everything was fine except one issue: they asked to take mandatory insurance as I was traveling on ferry. I would assume full coverage includes ferry insurance "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by AARNE - 17 September 2019

" Nice! "

" Very fast and friendly service! Highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by CLAUDIO - 14 September 2019

" I've used auto europe many times it was always the cheapest with no trouble at all "

" Personel gave precise instructions. Car in very good condition, just as expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by RODRIGO - 05 September 2019

" I was charged over 60€ for crossing a border to Slovenia. It was not written in the reservation voucher that this was due and payable at the counter. "

" I was charged over 60€ for crossing one border to Slovenia. It was not written in the reservation voucher that this was a surcharge payable at the counter. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by EDIJS - 04 September 2019

" Great price, insurance included "

" Apart from really dirty interior and kinda dirty exterior all was good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by RICARDO - 03 September 2019

" - "

" - "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by ZORAN - 02 September 2019

" See above. "

" The practice to charge separately a significant amout in case of driver is over 65 is not acceptable. With swiss drivers licence I am permanently exposed to check-up and your request shall push me not considering and not recommending your company. And, in addition, the request for additional fee was first communicated at check-in desk "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by IVANA - 22 August 2019

" So far so good. "

" Very friendly, fast working and professional stuff, I had a car in less than 10 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MAYANK - 21 August 2019

" All good... good comparision site...and easy to use "

" Good smooth process... although bit more clarity on insurance would have helped... other than that... all good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by FARRID - 14 August 2019

" Very good services, good rate "

" Very professional "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by LUCAS - 02 August 2019

" Auropeurope great comparisons. "

" Staff tried to rip us off 130 euro's as a so-called "minimum amount" for a little 1,5cm long and 1mm wide strip of plastic that came off the back bumper. We have photos, it represents NOTHING. Then tries to work out a "deal" where we pay only extra insurance (still 40e). How many people don't they rip off, knowing that 1- people are pressed for time at the airport 2- the guy at drop off is 2meters tall and has arms as big as chimney pipes. I saw a technique of rip off through intimidation. Car was great, but the drop off will make me think twice if I ever rent with them again. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NURUZUL IDZMIR - 25 July 2019

" Easy to book and the pick up and drop off was efficient. Car in good condition. "

" Very friendly and easy pick up and drop off. Car's in good condition. The GPS though is a waste. Doesnt work properly nor updated. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by CIUTA - 22 July 2019

" It's a good company "

" All is good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by SHAHAB - 21 July 2019

" just fine "

" okay "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PULA, HR - Reviewed by FERNANDO - 13 July 2019

" Staff at pickup were extremely slow and confused. After waiting agea for two coatumers ahead of us, first they thought that they had given our car to someonw else and called mw thinking they were calling the person with our car. Then realised our car was there, but the person who was taking us to the car was really confused and stopped and came back several times to look at paper work and ended up sending us alone to find the car and joined us later. The car was completely dirty insode and out, hadn't been cleaned after the previous user who had left a bag with a camera and charger underneath the seat and no one found. Whe eventually found it and gave it to the gentleman at the check out in dubrovnik who was nice enough to drive us in the car to the airport terminal which was nice. "

" Staff at pickup were extremely slow and confused. After waiting agea for two coatumers ahead of us, first they thought that they had given our car to someonw else and called mw thinking they were calling the person with our car. Then realised our car was there, but the person who was taking us to the car was really confused and stopped and came back several times to look at paper work and ended up sending us alone to find the car and joined us later. The car was completely dirty insode and out, hadn't been cleaned after the previous user who had left a bag with a camera and charger underneath the seat and no one found. Whe eventually found it and gave it to the gentleman at the check out in dubrovnik who was nice enough to drive us in the car to the airport terminal which was nice. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 2

SPLIT, HR - Reviewed by MARK - 11 July 2019

" Good experience "

" Very seamless rent a car operation. Both members of the staff were very accommodating the only issue is distance to get Car from the office as I had luggage with me and then upon returning the car there is no parking on a street that is very busy having a lot nearby would be a lot easier "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by RINO - 06 July 2019

" since I have rated 10 of them all talking and no need for additional comments "

" since I have rated 10 of them all talking and no need for additional comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by AX - 27 June 2019

" FOUND THE WHOLE PROCESS OF BOOKING THE CAR SIMPLE, FURTHERMORE, NOT MANY COMPANIES OUT THERE WHO CAN PROVIDE CROSS BORDER CAR RENTAL. "

" PICKING UP THE CAR WAS AN EASE. REALLY HELPFUL AND FRIENDLY STAFF AT THE DUBROVNIK OFFICE. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NITIN - 08 May 2019

" Fantastic. "

" It was awesome. Everything was super smooth. I had to change the car midway and it was super smooth. Thanks a ton for an amazing service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KIRAN - 26 April 2019

" Lot of options "

" The car was not clean and there is not even an aux cable or USB slot. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by RAHEL - 22 April 2019

" Good service, good value for money "

" Everything ok, all went smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MAOR - 04 October 2018

" The trip went well, I've ecen received a better car then we wanted for the same price! Thank you. "

" The trip went well, I've ecen received a better car then we wanted for the same price! Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by AMIT - 29 September 2018

" Auto Europe seems to be the way to rent a car in Europe (: "

" Hey So basically active reps lied to me so many times And charged me 200 euros more than I was supposed to be charged I feel like I have been raped, manipulated and that they took advantage of me Never had such an experience before If you Guys wish to hear the full details please contact me at +17802896870 Thanks ! (: "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by NERINO - 24 September 2018

" goog "

" good "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by ANDREEA - 18 September 2018

" All ok "

" All ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by J ANDREW - 12 September 2018

" AutoEurope, on the other hand, was not transparent in disclosing fees and terms prior to the following (current) transaction I have with them. Did not disclose that car was not unlimited mileage prior to transaction. Website also has glitches. Selected pickup point in town DBV but transaction completed an airport DBV pickup. "

" Active was very proactive and responsive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JOSE MATIAS - 01 September 2018

" Good "

" En general Terms, good! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by DMITRIJS - 28 August 2018

" All OK! "

" Smooth transaction, helpful staff (successfully helped me when I lost my car keys!) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by HRVOJE - 22 August 2018

" No hassle with booking or anything else. Still seems a bit expensive, even though the offers were among the cheaper ones out there. All in all, I'm satisfied. "

" There was a small hiccup at the start where the car I booked hasn't arrived yet, but they provided me with a smaller one (because the only bigger one was combi vans) and they drove the new one to my place for a swap when it was ready (few hours). Very happy with the service, although it all still seems a bit on the pricier side. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by OLAF - 19 August 2018

" Good service, easy return with no petty issues and nice upgrade of the car received. Only but: the tank was almost empty when we received it and I prefer full tank for easier return, too. "

" Good service, easy return with no petty issues and nice upgrade of the car received. Only but: the tank was almost empty when we received it and I prefer full tank for easier return, too. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by EFSTRATIOS - 13 August 2018

" Fantastic experience!!! "

" Excellent! Polite staff, quick service, nice,clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by HANNI LISA CAROLINE - 26 July 2018

" It was a very smooth experience. Car was clean and nice and in good condition. We got upgraded to a bigger car for no extra cost at the location. Overall very satisfied with the rentalcar and driving in Croatia. "

" Active was efficient and serviceminded. They upgraded us to a bigger car for no extra cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by ZELJAN - 15 July 2018

" I will use you again "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by NANDA GOPALA - 13 July 2018

" Good experience, could have been better. "

" Received a car larger than what was asked, which was beneficial for our group of 5. But the received model was very old, with no connectable music system. Overall, the car was good and was well maintained. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ZORAN - 15 June 2018

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by STANISLAV - 17 May 2018

" We saved quite a lot of money compared to regular car rental prices and our overall experience was really good. "

" Very helpful staff and a great service! Everything was fast and professional, airport is 5 minutes walk but they even drove us back to the airport just for the convenience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RINO - 12 April 2018

" Auto Europe is fantastic "

" all 10 from above are self explained. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by EMA - 30 July 2017

" It's not always easy to chose everything extra you want, as additional driver etc. "

" My only concern were that they reserve money for 2-4 weeks, which is a long time when you rent a car for 5 days, no other company I've hired from have hold my money for so long, usually they free them the same day. But overall service was great and no problems with the car or renting. "

DUBROVNIK, HR - Reviewed by MARINELA - 24 July 2017

" nice car,easy transation,great price,will rent again! "

" very nice customer service "

DUBROVNIK, HR - Reviewed by MARGARITA - 12 July 2017

ZAGREB, HR - Reviewed by TOMMI - 04 July 2017

" Very good attitude these guys have (Active rental Zagreb). Best so far. "

DUBROVNIK, HR - Reviewed by BRANDON - 29 June 2017

" Was charged an outrageous 400? for an inconsequential scratch on the bumper. There is now way on Earth that it would cost that much to repair even if they decide to repair it. It is likely that they won't considering I have rented numerous cars with scratches like that at pick up. Active rent a car is just out there to hurt their customers and make a buck. "

RIJEKA, HR - Reviewed by ELENA - 23 June 2017

" It was very unclear because of the payment. When I was paying with my VISA, it was written, that I am paying 75 Euro. In the Rijeka office ACTIVE I was told that I've payed only 25 Euro. I had to pay 50 Euro there. When I was back home I tried to clear up this case. After being forwarded to several persons I was told that I did pay only 25 Euro. Please correct your payment system to avoid such confusion! "

" Because of this payment confusion I wrote before, it costed me long time to become the car. Igor Pejic from ACTIVE refused to call Auto Europe to clear how much money did I payed in fact. He told me that I should do it myself. I asked him about the gasoline station in the near from Zagreb Airport and he recommended to tank in Rijeka for 160 Kuna, which at the end was double gasoline I did use to come to Zagreb Airport. "

ZAGREB, HR - Reviewed by MARIA - 31 October 2016

" Voucher was sent very fast not like other third parties that didnt even bother not to confirm. "

" Very sufficient. Great service. Friendly staff. Exceeded my expectations "

ZAGREB, HR - Reviewed by MARK - 16 October 2016

" No problems at all. People were very helpful and auto worked great. "

" No problems at all. People were very helpful and auto worked great. "

DUBROVNIK, HR - Reviewed by GUILLAUME - 28 September 2016

PULA, HR - Reviewed by ROBERTS - 26 September 2016

" Car was great. The only thing that was disappointing - we couldn't find anyone from the stuff in the airport offices. "

ZAGREB, HR - Reviewed by TONI - 18 September 2016

DUBROVNIK, HR - Reviewed by IVAN - 23 August 2016

" I had to call Auto Europe to help me specify the crossboarding pass and it was OK. "

" Helpful and nice persons "

PULA, HR - Reviewed by JEAN FRANCOIS - 22 August 2016

" Le vehicule prevu etant accidente,j'ai du attendre pour en avoir un de remplacement. J'ai choisi de payer pour un 2eme conducteur.Aucun geste commercial ne m'a été proposé. Quand le vehicule est arrive, il était sale. "

ZAGREB, HR - Reviewed by JEAN-LOUIS - 21 August 2016

ZAGREB, HR - Reviewed by IRENE - 16 August 2016

ZAGREB, HR - Reviewed by ANA - 13 August 2016

ZAGREB, HR - Reviewed by ETIENNE - 01 August 2016

" So far the communication is clear and fast. I did not have any issues so far so i cannot judge how things will go when i would have had damage to my car or something sumilar. "

" Nice and friendly people. You feel that you are the customer like it should be. "

SPLIT, HR - Reviewed by VANESSA - 19 July 2016

ZAGREB, HR - Reviewed by ALTUğ - 17 July 2016

" They were extremely nice and helpfull "

RIJEKA, HR - Reviewed by EDIN - 07 July 2016

" The very best. They came with a class bigger car than I had rented, and the car they came with was brand new. They met me at the airport and had all papers ready, will recmmand them to everybody. "