ABC RENT CROATIA Car Rental Reviews

DUBROVNIK, HR - Reviewed by NARASIMHA REDDY - 13 August 2025

" Some things are hidden, for example I bought a full coverage from Auto Europe, however auto Europe only shared the basic insurance with the end client (ABC Car rent) which took 2500 as the guarantee. There is no transparency on this before had until i sent an email and found it this. "

" ABC car checked the car return and signed the document with all okay, however I didn't get any email either from ABC car rental or from Auto europe to check on the 2500€ credit block. Good to send a confirmation email . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by VINCENT - 02 August 2025

" Recovery of the vehicle took quite a long time...but the return of the vehicle was catastrophic, poorly received, almost disturbing them...Never again! "

" Service is apparently not a priority "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 8

PULA, HR - Reviewed by SEBASTIAN - 02 July 2025

" ABC rent is a absolute scam, you should delete them as a autoeurope partner, otherwise customers will also not use autoeurope anymore. Why? Because they try to betray and scam customers with sudden fees that are not printed anywhere. My case: arriving with easyJet in Pula, flights was delayed because of weather conditions in Europe maybe by 1.5hrs. Although ABR rent office in Pula airport was open and is were there regular working times, they wanted to charge me roughly 250,- EUR extra on top of a 34,- EUR car reservation because I showed up 'late'. I told them, this is unacceptable and this is a scam, but they told me these are the company rules. I mean that a flight is delayed it can always happen, this happens all the time. And when I indicate an approximate time when to pick up the car it's a best guess if everything works fine. If this approximate pickup time is within their regular working hours a later pickup should be always possible without any extra fees. I mean the person from ABC rental could not even explain me what type or why this extra charge of roughly 250,- EUR is charged. They have not logical reason why extra service fees are being charged and just try to scam tourists, you can try 1 out of ten tourist is maybe excepting this. So I ended up refusing the charge, refusing the whole rental of 34,- EUR and lost this money and had on a short term basis rent with another car rental. What we learn? always take big car rental chains, no 'no name' rentals and never ever ABC rent. I was absolutely not happy and please to not recomment this rental company 'ABC rennt' to your customers autoeurope, otherwise you will lose them like me. "

" ABC rent is a absolute scam, you should delete them as a autoeurope partner, otherwise customers will also not use autoeurope anymore. Why? Because they try to betray and scam customers with sudden fees that are not printed anywhere. My case: arriving with easyJet in Pula, flights was delayed because of weather conditions in Europe maybe by 1.5hrs. Although ABR rent office in Pula airport was open and is were there regular working times, they wanted to charge me roughly 250,- EUR extra on top of a 34,- EUR car reservation because I showed up 'late'. I told them, this is unacceptable and this is a scam, but they told me these are the company rules. I mean that a flight is delayed it can always happen, this happens all the time. And when I indicate an approximate time when to pick up the car it's a best guess if everything works fine. If this approximate pickup time is within their regular working hours a later pickup should be always possible without any extra fees. I mean the person from ABC rental could not even explain me what type or why this extra charge of roughly 250,- EUR is charged. They have not logical reason why extra service fees are being charged and just try to scam tourists, you can try 1 out of ten tourist is maybe excepting this. So I ended up refusing the charge, refusing the whole rental of 34,- EUR and lost this money and had on a short term basis rent with another car rental. What we learn? always take big car rental chains, no 'no name' rentals and never ever ABC rent. I was absolutely not happy and please to not recomment this rental company 'ABC rennt' to your customers autoeurope, otherwise you will lose them like me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by DAVID - 24 April 2025

" Not helpfull staff at all. Had a problem with my credit card and the staff even didnt bothered to try find solution. Resulting in not getting a car but paying full price. "

" Not helpfull staff at all. Had a problem with my credit card and the staff even didnt bothered to try find solution. Resulting in not getting a car but paying full price. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by EVTIM - 09 October 2024

" I am happy with my experience, we got a very good offer "

" I have 2 comments about the rental: 1) When dropping off the car everything happened so fast that we forgot something in the car, there wasn't any time to look around the car, the guy was rushing to drop us off at the airport and head back 2) The seat for the baby was very dirty The pick up and drop off location is not in front of the airport, but the staff came and picked us up and dropped us off on our way back. Overall I am satisfied from the rental. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by ROB - 03 July 2018

" Good car, shitty service. Although we had a good time with the car we feel like we have been scammed by the fees and rates. "

" They charged a ridiculous €75 for crossing the border (which you have to do to get to Dubrovnik and is just an easy cashgrab). When we picked up the car the card machine wasn't working. They also wanted us to pay in kuna's (we didn't have enough euros on us) with a rate of 7.67 per euro. The rate was 7.37 at the bank at that point, so that rate of 7.67 is excessively high. When dropping the car off, we couldn't split the bill between euros and kuna's. We later also learned that some other company's don't have the €75 border crossing fee. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by MICHAEL - 31 July 2017

" The car was quite dirty inside and was smelling of smoke. We had to buy an expensive green card (84,- EUR) for crossing the boarder to Serbia Montenegro, but nobody was checking the card on the boarder (3 times) and we heart that the green card was much cheaper at other rental car provider and even at the boarder. "

SPLIT, HR - Reviewed by TRAVIS - 04 July 2017

SPLIT, HR - Reviewed by AHTO - 22 May 2017

" Booking was easy and fast. "

" We are extremely unhappy and are filing an official complain about the behavior of the staff of the Split Car rental at the airport. They used the fact that my parents are speaking beginner level English and fluent Russian and charged them 125 EUR for "damage" which did not occur and they threatened to call police unless they pay. After that they refused to release any sort of paperwork about the "damages" that "happened": Extremely dissatisfied and are planning to spread this info to other gullible tourists so they will not be used by Auto Europe. This company is not worth it and if you want decent service, stick to other well-known companies that do not steal from their users. "

DUBROVNIK, HR - Reviewed by JERONIM - 22 March 2017

ZAGREB, HR - Reviewed by BLAZENKA - 27 October 2016

" real disappointment. They do not have an office, don't use ABC "

DUBROVNIK, HR - Reviewed by CASEY - 13 September 2016

ZADAR, HR - Reviewed by DMYTRO - 09 September 2016

" I am super unhappy with the support team. "

DUBROVNIK, HR - Reviewed by DESPOINA - 25 July 2016

" Croatia has a particularity with the border. It is unacceptable to have to pay for crossing the border to Bosnia. If i didnt pay, i had to remain to Dubrovnik. "

ZADAR, HR - Reviewed by MARC - 21 June 2016

ZADAR, HR - Reviewed by CAMILO - 25 May 2016

" Had to call several times to get a correct quote. Some employees were very helpful and friendly others not that much. "

" Hi, me and my friends were very happy with our choice. Great new car, Suzuki SX4 cross. The person w´who received us was very very friendly and professional and knew all about our contract details which included some special offers. I would like to add one little commment. When blocking a certain amount of money (deposit) on my credit card I got a receipt. But as it was not unblocked by the employee in the very moment we returned the car nowI got no proof of when or if the deposit is or will be unblocked again. I trust them but I also would like to be informed when the company unblocks the deposit. "

ZAGREB, HR - Reviewed by GLORIA-SLAVA - 12 May 2016