USAVE HUNGARY Car Rental Reviews

BUDAPEST, HU - Reviewed by BRIGITTA - 21 November 2023

" Quick, efficient. Even reminded me my phone holder from d car that ysualky peopke leave behind "

" Quick, efficient. Even reminded me my phone holder from d car that ysualky peopke leave behind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by GIORGI - 12 May 2023

" still didn't unblock deposite "

" very rude stuff at drop off "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BUDAPEST, HU - Reviewed by ANDREA - 26 September 2022

" No "

" No "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BUDAPEST, HU - Reviewed by ARAKSI - 04 June 2022

" The only negative are the high cross border fees. Why paying extra when crossing from one EU-country to another? "

" Friendly staff, all speak good English. Problemless delivery "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by MORDECHAI - 09 May 2022

" All great "

" Service was great, Cars good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by LIUBOV - 11 January 2022

" unfortunately the company has not yet unblocked the deposit on my credit card "

" unfortunately the company has not yet unblocked the deposit on my credit card "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BUDAPEST, HU - Reviewed by ALEXEY - 30 November 2021

" Autoeurope must set warning in case bookings less 48 hours. I received cancellation when my plane was takeoff.. It's was destroyed my plane... "

" Deposit is too large (2200 uer). Typical is 400-700. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by EROULIA - 31 October 2021

" Everything went well. Almost new car. It was clean and very economical. "

" Everything was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by PAOLO - 01 September 2020

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BUDAPEST, HU - Reviewed by AGNES - 05 December 2019

" I use AutoEurope for many years. I am satisfied - as long as I follow the rules and stay within process. "

" I use Usave quite frequently and always receive a very friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by FOUAD - 04 December 2019

" Stay great "

" Stay great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by SÜREYYA - 26 November 2019

" Please first give solutüon our problem after we will good comment for auto europe "

" we have problem from USAVE,we drop of car with good condition but they do not free until yet our guarantee of credit card,they took to slip my credit card for guarantee 500 euro but they took from my credit card two time slip 250 euro and 250 euro total 500 euro,they told us only few days will be free of guarantee of my credit card.but until yet,they gave authorized free only 250 Euro,rest of 250 euro of guarantee they dont free,please find urgent solütüon of our problem.please get free our credit card limit.we are good customer.we want to make again business with auto europe "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 4

BUDAPEST, HU - Reviewed by GOLDIE - 09 November 2019

" I was never able to pick up my car because I had an emergency and was delayed and your staff informed me I would be charged in full but unable to collect my car at all (even later in the rental period). This is ABSOLUTELY RIDICULOUS. I will never use your company again, assuming this is not addressed, and I will be letting my employer, colleagues, friends, Facebook groups, and possibly random passer-bys in the airport know they should absolutely not rent from a company who will not honor their own rental period in full. "

" Auto Europe preventing me from collecting my rental at all and charged me in full. Unacceptable. Emergencies happen, people get hospitalized, flights changed. A rental MUST be honored for its full period. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUDAPEST, HU - Reviewed by AGNES LILLA - 25 August 2019

" The Auto Europe portal is easy and smooth. When one understands the rules and process, it is very easy to rent through it. "

" I use U-SAVE on a regular base, and I am always very happy about the kindness of the staff, as well as about their willingness to help outside of the car rental process as well. Although they are not located at the airport, which means a bit of additional time to be calculated, I normally decide for them due to the human element, and at times the value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by AGNES - 27 March 2019

" I had a very bad experience. I made a reservation with the pick up time at 23:30 and with providing the flight details. My plane was 31 minutes late. I had no bagage so in about 15 minutes I was already out of the transit. No one was waiting for me at the airport to take me to Usave in Budapest. I took a taxi. USAVE WAS LOCKED! THE RESPONSIBEL AGENT DID NOT WAIT FRO ME, EVEN THOUGH IT WAS CONFIRMED. I have took this plane several times, and delays have occured, but they have always waited for me. In addition it was not only me, but another 4 people who were left without a car. I needed to find a hotel, which was not easy at all close to the airport in the middle of the night. In the morning the agent was also late with the opening time. Autoeurope did not help at all, but was rather distructive, pointing out that I may not get my car early in the morning because it is another day. No rentals were possible between 1am and 8am, because normally USAVE was locked. In addition Autoeurope was claiming that USAVE was not obliged to wait fro me because the opening hours are until 23:00. It is incredible that an agent dared to reply it. In the FAQ at Autoeurope's website it is clearly written that the plane number should be provided , so that the rental companies could follow if the plane is delayed. In addition if a company is not willing to wait fro the clients, then why do they confirm the booking in which it is clearly written that the pick up time is 23:30, and also the flight number. I will file a complain and asking fro the reimbursement of my hotel fe, my taxi fee to the hotel and also a full reimbursement for the rental, that caused me huge delays and another 3 people becaue of the lack of rental on the original night. "

" I had a very bad experience. I made a reservation with the pick up time at 23:30 and with providing the flight details. My plane was 31 minutes late. I had no bagage so in about 15 minutes I was already out of the transit. No one was waiting for me at the airport to take me to Usave in Budapest. I took a taxi. USAVE WAS LOCKED! THE RESPONSIBEL AGENT DID NOT WAIT FRO ME, EVEN THOUGH IT WAS CONFIRMED. I have took this plane several times, and delays have occured, but they have always waited for me. In addition it was not only me, but another 4 people who were left without a car. I needed to find a hotel, which was not easy at all close to the airport in the middle of the night. In the morning the agent was also late with the opening time. Autoeurope did not help at all, but was rather distructive, pointing out that I may not get my car early in the morning because it is another day. No rentals were possible between 1am and 8am, because normally USAVE was locked. In addition Autoeurope was claiming that USAVE was not obliged to wait fro me because the opening hours are until 23:00. It is incredible that an agent dared to reply it. In the FAQ at Autoeurope's website it is clearly written that the plane number should be provided , so that the rental companies could follow if the plane is delayed. In addition if a company is not willing to wait fro the clients, then why do they confirm the booking in which it is clearly written that the pick up time is 23:30, and also the flight number. I will file a complain and asking fro the reimbursement of my hotel fe, my taxi fee to the hotel and also a full reimbursement for the rental, that caused me huge delays and another 3 people becaue of the lack of rental on the original night. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BUDAPEST, HU - Reviewed by ROBERT - 24 March 2019

" Dear Autoeurope, I wanted to rent a car for two days to pick it up on 19 March at 23:30 and return it on 21 March. The contract I had with Autoeurope detailed all requirements (pick up is out of operating hours). Nobody waited us at the Airport, Budapest. I called the USAVE office 4 times but no one picked up the phone. I went to the Usave office by taxi. The Usave gate keeper did not know anything of my rent and was not helpful at all. I had to go back to the Airport by taxi to find a solution. It was 01: 00 am when I looked for a Hotel to take the night at the Airport. The only Hotel available at the airport was Hotel Stacium at Vecses. I stayed in the Hotel for that short period. In the morning on 20 March I called the Usave office to ask for a shuttle to their office. At 09:00 I arrived at the Usave office to pick up a car. The first car they wanted to give me had a big crack on the windscreen (20 cm). I refused to take that car because of safety. They give me a minivan (Citroen Traveler, Diesel) which was available. I accepted it as I was in time constrain to reach my destination 200km away before lunch time (business). Next day I came back to drop off the vehicle. On my way back, only 60 km left to drive to the Usave Office but the vehicle indicated on the dashboard to refill the Ad blue tank otherwise the engine will be shut down. So, I stopped and refilled the Adblue tank which was difficult to find because no one told me at Usave that the car needs Adblue (Usave service should take care of it). So all in all, it was a big disappointment with this rental and I had additional cost because of the unprofessional service. I would like that Autoeurope to reimburse the additional expenses to me. I have all the bills and a statement made, signed at Usave on 20 March. Please, contact me for further administrative details. "

" Dear Autoeurope, I wanted to rent a car for two days to pick it up on 19 March at 23:30 and return it on 21 March. The contract I had with Autoeurope detailed all requirements (pick up is out of operating hours). Nobody waited us at the Airport, Budapest. I called the USAVE office 4 times but no one picked up the phone. I went to the Usave office by taxi. The Usave gate keeper did not know anything of my rent and was not helpful at all. I had to go back to the Airport by taxi to find a solution. It was 01: 00 am when I looked for a Hotel to take the night at the Airport. The only Hotel available at the airport was Hotel Stacium at Vecses. I stayed in the Hotel for that short period. In the morning on 20 March I called the Usave office to ask for a shuttle to their office. At 09:00 I arrived at the Usave office to pick up a car. The first car they wanted to give me had a big crack on the windscreen (20 cm). I refused to take that car because of safety. They give me a minivan (Citroen Traveler, Diesel) which was available. I accepted it as I was in time constrain to reach my destination 200km away before lunch time (business). Next day I came back to drop off the vehicle. On my way back, only 60 km left to drive to the Usave Office but the vehicle indicated on the dashboard to refill the Ad blue tank otherwise the engine will be shut down. So, I stopped and refilled the Adblue tank which was difficult to find because no one told me at Usave that the car needs Adblue (Usave service should take care of it). So all in all, it was a big disappointment with this rental and I had additional cost because of the unprofessional service. I would like that Autoeurope to reimburse the additional expenses to me. I have all the bills and a statement made, signed at Usave on 20 March. Please, contact me for further administrative details. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 2

BUDAPEST, HU - Reviewed by GENNADY - 20 February 2019

" I had a very good experience with this rental company. It is my third rental at this place. "

" I usually get a good price at U-Save. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUDAPEST, HU - Reviewed by AVRAAM - 15 February 2019

" Very good support "

" Very good support. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by NIKOLAOS - 09 January 2019

" Very good "

" Very experience and the car is new "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by REZA - 05 December 2018

" Very good quality and very helpful "

" Fantastic very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by MILAN - 25 November 2018

" DO NOT USE U-SAVE AUTO RENTAL, THEY HAVE A LOT OF HIDDEN CHARGES WHICH YOU CAN NOT SEE WHEN BOOKING ONLINE!!!!!!!!!!!!!!!!! "

" U save car rentals charged me additionally for crossing a border, for motorway, for extra kilometers, I paid extra £113.69 and £38.76. I will never again use this company because from my previous experience in renting cars in Hungary noone charged what they charge. Thanks, Milan Ssvic "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by KLARA - 21 November 2018

" It went well as agreed on. It would have been good to have a full tank as opposed to almost empty at night, it would have been great to be able to leave it at different airport or capital but overall I was happy and greatful. "

" The pick up was there. It took about an hour waiting in line and getting the paperwork. Person spoke English. The car was nice. Clean and New. Unfortunately the tank was almost empty which wasn't convenient at night for safety reasons. If I could have left the car at Bratislava airport for a reasonable price it would have been more convenient and more 21st century standard expectation but I worked with what was. I am thankful. Oh if there was an address and number to call in case needed, that is easier to find, that would be also practical. Thank you for the service. I was able to get to my destination with a relative ease, better than bus or train at the late hours. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BUDAPEST, HU - Reviewed by FRANCOIS - 21 November 2018

" Overall really good "

" It was quick, and got what was expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by MONIKA ANETT - 22 October 2018

" - auto Europe should check the phone contacts with their partner - car rental partner had no idea what kind of insurance ( Refundable excess with super cover) I had - auto Europe should extend their working hours, as when I called numerous times they were closed "

" - 1 hour late airport pick up - phone number provided by the rental company wasn't working - No full tank - GPS wasn't working - service at the counter was poor "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BUDAPEST, HU - Reviewed by IOAKIM - 19 September 2018

" We were charged extra 73 euro for services not explained. I was asked if I will cross borders and I answered maybe. The person in charge did not tell me that there is a charge and went ahead and charged me 73 euro at the end "

" We were charged extra 73 euro for services not explained. I was asked if I will cross borders and I answered maybe. The person in charge did not tell me that there is a charge and went ahead and charged me 73 euro at the end. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by GYOENGYIKE - 15 September 2018

" Satisfied with all the aspects of my rental, car, company and the easy way of reserving a car. "

" Very quick service at uSave, friendly staff and a greatly appreciated upgrade for my car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by ESZTER - 20 July 2018

" Perfect as usual. "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by LAJOS MIKLOS - 02 July 2018

" You guys are awesome, keep up the good work :) ! "

" If you stay within the pickup country they are perfect, otherwise no. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by ALGON - 01 July 2018

" Good price, average service. Shuttle bus to pick-up point 5 minutes from the airport. "

" Nice car however not cleaned, half full tank and when we called Usave about the delay caused by late arrival of the plane the operator tried tot charge an additional €47,00 "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BUDAPEST, HU - Reviewed by TAMAS - 12 March 2017

" Very good company, good prices and reliable service "

BUDAPEST, HU - Reviewed by SANDOR - 08 December 2016

BUDAPEST, HU - Reviewed by VADIM - 06 December 2016

BUDAPEST, HU - Reviewed by CSILLA - 23 November 2016

BUDAPEST, HU - Reviewed by BALAZS - 12 November 2016

BUDAPEST, HU - Reviewed by PURICE - 06 November 2016

BUDAPEST, HU - Reviewed by ALAN - 06 November 2016

" Everything good about the rental, except when we returned the car back to the rental company it was early morning and the guy inside the rental hut was asleep and not answering the button on the gate or his phone. It was a bit alarming as our flight was getting nearer and we didn't know what to do. We waited 35 minutes outside before he woke up and returned us to the terminal. "

" As above "

BUDAPEST, HU - Reviewed by LAJOS MIKLOS - 21 September 2016