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UNITED STATES
CAR RENTAL REVIEWS
Car rental reviews in the USA
Comprised of many different states, all with their own individual histories, cultures and charm – the United States of America is one of the most visited countries in the world. From the west coast to the east coast, visitors will find numerous world-famous cities and regions. Los Angeles with its white sandy beaches and movie industry attracts many visitors. New York boasts financial might and a city full of iconic skyscrapers. Whilst Orlando attracts thousands of visitors with its theme parks and entertainment centres.
With over 65 years of international car rental industry experience, Auto Europe though its local, national and international car rental partners, is able to provide competitive rental rates and regular promotions. From car hire to motorhome hire and more, placing a reservation with us is simple and secure. Consult our online booking engine for the most recent deals and save money on your next booking. For those that have not used our service before, have a read of our car rental reviews in the USA to find out more.
AUTO EUROPE UNITED STATES Car Rental Reviews
Average Rating for Auto Europe :
CHICAGO, US - Reviewed by FRANCOIS - 21 September 2025
" Perfect "
" Easy, quite new vehicle, easy pick up and drop off (the guy at drop off in O'Hare was particularly smart) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by KAROLY - 11 September 2025
" The best car rental company. "
" Very good, the car is new, staff is excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by JACOB - 09 September 2025
" At return I told the young girl that was on duty, that the car had gotten a stone chip in the windshield. She said that I would be charged 55$ In my rental agreement it says that windows are covered. So now I'm waiting to see how this incident will turn out "
" Very young people, with little experience at returning the car "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by MARCEL - 09 September 2025
" quite smooth "
" got the wrong car category, car not in the best shape "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by LAURA - 05 September 2025
" Overall still a good value. "
" First car made a sound and had a vibration while driving which only found out after driving it for a few miles. Tried to exchange it the next day in Oakland at a downtown location which was not possible. But could switch it out for a different car at the airport location. I wish Hertz would hire more staff since both times we had to wait in long lines. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PHOENIX, US - Reviewed by FRITZ - 04 September 2025
" Easy booking process. Comprehensive rental car contract, pick-up & drop-off information and documentation. Thx a lot! "
" Everything went fully satisfactory. Almost new car, smooth & easy renting process, friendly and responsive staff at car rental pick-up and return airports. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ALBERTO - 02 September 2025
" They kindly aswer to my question "
" HOURS of waiting to pick up the car, (Never spent more than 15 minutes in my life). The car had clearly just been activated at their garage; dirty and low on fuel despite having paid for a full tank, so more time wasted waiting for them to fill it up. I wasted my afternoon. After a few hundred km, I received a maintenance notice. Considering they already knew I'd be returning it to another state, it was pretty irresponsible not to do it sooner. What if I had problems in Death Valley? I drove 5,000 km, worrying that something might happen. Luckily, everything went smoothly. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
CHICAGO, US - Reviewed by ROBERT - 29 August 2025
" n.a. "
" The reserved category was a ForeEcplorer os similar, and we receives a KIA sorento. It's a smaller category. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by DAGMAR - 28 August 2025
" No issues, friendly staff and completely uncomplicated "
" Uncomplicated, quick and easy vehicle rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RACHID - 26 August 2025
" Very bad experience with BUDGET as they did not provided me the car. They let me and my familly without and solution, car was completely paid and I was not able to reach out the customer service to cancel the rent and get refund. "
" I was not able to get the car because at the counter they asked for a CREDIT card. My french bank only provided me DEBIT/VREDIT Card. I tried to contact the Customer service to cancel my rent but I was not able to reach out. Vehicle have been paid, and they (BUDGET) did give me the car. Can you please refund ? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by FABRIZIO - 20 August 2025
" Not recommendable - still waiting for their refund "
" They haven't cancelled our booking and we're still waiting for the refund after 20 days. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
SALT LAKE CITY, US - Reviewed by DOMAS - 20 August 2025
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by MAMADOU BILLO - 13 August 2025
" Very nice. "
" Very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by ROLANDAS - 09 August 2025
" All is good "
" All Avis and Budget clients were standing in the same line and it took a long time to get a car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by GEORGES - 07 August 2025
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JAN - 05 August 2025
" Except of the waiting time to get car, the experience was very good. "
" The car for me was not ready and I had to wait for some time to find an available car in that category. The waiting time was quite long after traveling overseas with the whole family... "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by SABINA - 03 August 2025
" Everything ok, fast, just next time I would prefer to have the car I originally booked. "
" I did not get the car I had booked but could choose among kia soul and big sedans whereas the latter I did not want. So I took kia soul which was ok. No problems anywhere. There were several additions to the price but I was not offered toll payment in advance and I sort it out later. I suggest people inform themselves good before renting and driving US. Additional costs with toll pa,ment and gas refuling and road charges were 397 usd. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN - 31 July 2025
" Excelent service. "
" Excelent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCHORAGE, US - Reviewed by ALEXANDER - 29 July 2025
" Not enough cars available. Desk at Anchorage is understaffed. Very unsatisfying. "
" 2.5 hours waiting at the pick-up is not how I like to begin my vacation with. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ARMUGHAN - 27 July 2025
" Overall very good for price "
" Should have more staff at night. Took ages "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by MICHAEL - 26 July 2025
" Best deals and experience! "
" Smooth rental and added perks going with you folks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUFFALO, US - Reviewed by SUSAN - 18 July 2025
" I really appreciate that by renting through Auto Europe, I can feel confident that everything is taken care of. No surprise fees or costs. I can simply show up at the counter and drive off to enjoy my travels! "
" The staff at both the pick-up and drop-off counters are extremely helpful and delightful people! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TRIANTAFYLLOS - 18 July 2025
" Very good overall except that the car was not clean enough and τhere were small scratches/dents on the outside of the car they did not mention them to us and we had to inspect the car to pin point them. "
" Very good overall except that the car was not clean enough and τhere were small scratches/dents on the outside of the car they did not mention them to us and we had to inspect the car to pin point them. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOZEMAN, US - Reviewed by CHARLES - 11 July 2025
" Ok "
" The car was not clean upon pickup. The car did not drive well. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LAS VEGAS, US - Reviewed by MITJA - 08 July 2025
" Prefect.... "
" Prefect... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERTO - 01 July 2025
" The rental was inexpensive, and picking up and dropping off the car was quick. "
" The rental was inexpensive, and picking up and dropping off the car was quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by STEPHANE - 27 June 2025
" Auto-Europe is great. Budget in this case (JFK terminal) is a scam. "
" They want to charge me for a damage that was already present at the time of the pick-up, and which I have declared. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATLANTA, US - Reviewed by DANILO - 26 June 2025
" . "
" At pick up, I was told by the agent (Xavier St Hilaire) that cars rented in Georgia (US) cannot be driven outside the state unless I pay for an extension. I refused showing the Autoeurope voucher which does not mention that (page 4). He insisted, and only after I repeatedly said no he accepted to mention in the contract a sentence allowing to drive in all states bordering Georgia. He was clearly trying to get some money with false statements. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by CLAUDIO - 19 June 2025
" As I said, very sad because I was fooled with the fullness of the gas tank. I have proof of it (photo and contract) "
" The car was not great. But they fooled me with the gasoline. The contract said it was full, but it wasn't. When I informed it at the returning of the car they said "sorry, you are right but I can do nothing because the rate is paid un full". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by EAMONN - 18 June 2025
" I always use these "
" Very happy with everything from pickup to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LAURA - 15 June 2025
" At EuropeCar I selected a midsized car and paid, got a compact car. "
" Staff at pick up was not very helpful or friendly, but pushy about insurance and not willing to talk about upgrade. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by HSIANG HUANG - 10 June 2025
" Good to buy Fully Flexible Cancellation. "
" The vehicle's Lead-acid battery was dead the in the 4th day & 5th day of rental period. We called Roadside Assistance two times & finally was forced to make a replacement at Portland airport. This impacted our traveling plan. And I sent the review back to AVIS & just got apologies for the condition of the vehicle as this is not AVIS service standard. No Compensation for my lost. Totally disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by URMAS - 25 May 2025
" Auto europe are trusted partner, rented car from them several times and twice they helped me to got money back what was overtaken by car rental companies. "
" It was plesure to change cars like paints, third cars was perfect to drive out :) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DETROIT, US - Reviewed by PAVEL - 21 May 2025
" I mistakenly rented a car in Dollar Rental Company and asked AutoEurope to refund my money on order #22348273. So far, no money has been credited to my account. "
" Great service of Alamo. I like this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by SILVERIO ADRIANO - 20 May 2025
" . "
" Great experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by OFER - 18 May 2025
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT CANAVERAL, US - Reviewed by IGMAR - 14 May 2025
" The rental fee was good and we received sufficient emails with information about the reservation "
" We stood in line for the bus pick up and for the car pick up for about 2.5 hours. There was no clean car with a full tank available in our category, so they gave us an upgraded, but dirty, car with a free tank of gasoline. This was not a great experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CHICAGO, US - Reviewed by MARJAN - 13 May 2025
" Until now very satisficed with rental company. "
" Procedure at counter staff was ok, first car broke after 3 miles, transmission problem, called assistance, great response, got other car and all was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by SEAN - 12 May 2025
" See above query re charge of €114 "
" I was told we would pay a drop off charge of $100 for returning car to different location. I filled tank the morning we were returning car to Nashville airport yet got charged €114, without explanation? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SEFIK - 11 May 2025
" it was vert easy and smooth , the stuff was very helpful "
" it was vert easy and smooth , the stuff was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 09 May 2025
" I had to sort it out myself, but selected Thrifty for the first time. "
" They gave me an old junky car to start with. It was a big deal to exchange the car for Nissan Ultima. I always book through autoeurope but will choose the usual US company. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by PETER - 08 May 2025
" Very poor experience this year, over 14$ per day for duration of hire period for road tolls even if you don't use the toll roads. Highway Robbery. Won't be hiring cars again in FL. "
" I have been hiring cars in fl for many years. This is the first year I have been charged locally for add ons, over 80$ in Jan with Dollar over 40$ with budget. Road tolls 14.98$ per day for duration of hire even if you don't use the toll roads. That's what I call highway robbery. I will not be hiring cars again in florida. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTLAND ME, US - Reviewed by MARIA - 06 May 2025
" The above says it all. "
" I think you are running a scam that you take the full amount of money from a debit card and only accept a credit card for the rental. I would say you make a lot of money from this practice as you can rent out the car that has not been used. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by JACQUES - 30 April 2025
" excellent "
" Thrifty was great, good service very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, US - Reviewed by COLM - 30 April 2025
" Great "
" Great price & location & easy accessibility "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by ADOLFO - 29 April 2025
" You have good prices, thank you!! "
" Very long time to receive the car at the Airport, more than 1 hour. The car was not very good, was an old model. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PORTLAND ME, US - Reviewed by BART - 29 April 2025
" Booking was made and paid in November 2024. The contract was cancelled 2 weeks ago and I am still waiting for my refund "
" The contract was cancelled by Enterprise car rental, so I hired another car at Goldcar. The Enterprise manager in Malaga lied in my face "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by MARCO - 27 April 2025
" Bad Sadly. THey have charged me for extra driver even though it was included in my contract. In addition to that I have ask for clarification to both avis and autoeurope and I have received NO ANSWER "
" THey have charged me for extra driver even though it was included in my contract. In addition to that I have ask for clarification to both avis and autoeurope and I have received NO ANSWER "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ALPTEKIN - 27 April 2025
" Your customer service has been highly inadequate. Although I reported the LDW issue on the day of pick-up, no one from your team contacted me for 10 days, until I returned the car. As a loyal Auto Europe customer, I find this experience extremely disappointing. I also intend to leave a review on Trustpilot regarding this matter. "
" Despite my rate was inclusive of LDW with Zero Excess Avis told me my reservation was without LDW. I have escalated this issue with Auto Europe and nobody returned back tp me! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CAROLINE - 24 April 2025
" Everything runs quickly and efficient. We had a very nice trip. "
" Everything runs quickly and efficient. We had a very nice trip. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by OLIN - 24 April 2025
" I always try to get Alamo rentals, whenever possible, even if it means paying a bit more for the rental. "
" I've tried the others and I always end up in long lines after a long flight. Alamo is super efficient, lowest wait times, and a great selection of vehicles (you can pick your own at LAX). PLUS, very important, Alamo is fully transparent regarding liability insurance, etc, and what's included and the policy limit is stated. I have run into serious "unexpected fee" issues with some of the other rental outfits. Return is always quick and hassle free and a breeze. Friendly staff at the drop off. Never had an additional fee for anything from Alamo. Love Alamo and am willing to pay a bit more on the rental if I can go through them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by BOZIDAR - 22 April 2025
" as usual, satisfied with AE service: good value deal, no hidden cost "
" swift and efficent processing, good conditioned car, fair deal, no hidden cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by STEVE - 20 April 2025
" This was aggravating and an unacceptable experience. The on site staff were not helpful. "
" There were NO CARS available at my pick up time, and a FOUR HOUR WAIT. I accepted a huge pick-up truck after an hour ( Ram 2500) so as to not wait...that I then had to drive to another location the next day to exchange for an SUV......not a great experience. No, I would not recommend. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARCIO - 18 April 2025
" Easy, reliable and fast process. "
" The same complain of all renters. They need to be more patient with no native speakers and be more clear about the insurence. They always are forcing selling. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by FRITZ - 18 April 2025
" Fast & efficient rental car reservation process @ Autoeurope. No issues whatsoever. Will certainly continue to recommend your rental car broker platform to my overall social network. "
" Fast & efficient service (during pick-up, but also drop-off process), extremely friendly, supporting & helpful staff all over Alamo, clean & very well maintainted car. After all a very positive customer experience! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IVAN - 17 April 2025
" Overall good "
" Waiting too long at the counter "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by ALPTEKIN - 17 April 2025
" Great experience with Auto Europe as usual! "
" Quick and easy pick-up with friendly staff. The rental contract matched exactly what was reserved through Auto Europe. Avis Houston has gone paperless, so the rental agreement was supposed to be emailed--but it never arrived. I contacted Customer Service, but they said they didn't have the authority to send it and would notify another department. Unfortunately, that didn't lead to any resolution. Thankfully, since I had completed PreCheck, I was able to locate the contract myself on the Avis PreCheck website. Overall, while the rental process started smoothly, the Customer Service experience was disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by CHRISTOPHER - 17 April 2025
" I was charges 296 euros from my 303 euro deposit with no explaination "
" I was charges 296 euros from my 303 euro deposit with no explaination "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by GIRTS - 14 April 2025
" Hertz took strange extra USD for CONCESSION FEE RECOVERY "
" Hertz took strange extra USD for CONCESSION FEE RECOVERY "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by EMANUEL - 13 April 2025
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by HASAN CEZMI - 08 April 2025
" prices are good, and rental options are very effective but we can't add our loyalty card numbers when we make reservation and companies are not accept while getting car "
" when I get my rental car after 25 min. I placed my 4 luggage and start leaving I realized that there was no rear window viper on it is place, so I told it to office they said sorry and changed my car with new cleaned car and waited for 20 min. the day after I see that car needs oil change !!!! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DALLAS, US - Reviewed by ?ELJKO - 07 April 2025
" I hope Auto Europe will help me on this matter. "
" Bought option "tank of fuel + 3 additional driver". Budget provided a car with 3/4 tank of fuel, added only one additional driver, refused to add 3rd. After rental, my card kes been charged fo additional 100$. Unable to get invoice to find ot what was charged for. Auto Europe help me please. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MIAMI, US - Reviewed by LEONOR - 30 March 2025
" It is Easy and cheaper than others "
" Like always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by MARIO - 27 March 2025
" No issues "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by VERONICA YUET YING - 25 March 2025
" Have been using AutoEurope for at least 5 years now and they never disappoint. Especially like the reasonable 0 excess option and cancellation policy. Thank you for the wonderful service and I strongly recommend AutoEurope. "
" I usually choose Hertz/Avis. But I'm very impressed with Budget service and the quality of the car. The counter staff was very professional and made my overall experience very pleasant. Strongly recommend Budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JØRGEN - 24 March 2025
" Everything functioned "
" The drop-off were not marked for new customers. Hertz should deliver a map with the place - and with a near by gasoline station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ASHEVILLE, US - Reviewed by VIOLETA - 21 March 2025
" Everything das perfect "
" Excelent!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by ROB - 06 March 2025
" Overall price was initially good but at the end of the day vehicle and extra charges taint the experience "
" Didn't get offered a toll device and ended up getting 200 in charges. Also didn't get a breakdown of those charges. I can only assume a lot of that was admin for no toll device. A friend we vacationed with had a preinstalled toll device in their Budget vehicle. Also through no fault of Budget the vehicle we had was kinda crap. Made a weird wheezing noise that coincided with the RPM. Also the android auto kept cutting out at random times and usually at the worst possible moment in Miami traffic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CHARLESTON SC, US - Reviewed by ANDREA - 06 March 2025
" They gave me a very nice car and made everything seem easy "
" Very Good attendance. Very friendly people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by SERGIO LUIS - 03 March 2025
" * "
" * "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 25 February 2025
" There was a 50-minute queue when picking up the car - only 3 of the 12 counters were open. The car was not thoroughly cleaned (papers and dirt around the driver's seat), the rear bumper was damaged - I had to resolve this with the car rental company before leaving. "
" There was a 50-minute queue when picking up the car - only 3 of the 12 counters were open. The car was not thoroughly cleaned (papers and dirt around the driver's seat), the rear bumper was damaged - I had to resolve this with the car rental company before leaving. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ANDREJ - 20 February 2025
" There was no AWD category available on Auto Europe, had to pay a hefty upgrade price. "
" Huge extra charge for AWD, car had worn out tires with very little thread left, worn our front wipers and water (which froze) instead of windscreen washer fluid. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by JEAN CLAUDE - 13 February 2025
" Alamo handled the problems swiftly "
" Had to change the car (Toyota RAV4) due to noisy drivetrain. Then a second time (Hyundai Tucson) due to expired tag. Finally I got a third car (Nissan Rogue) that was ok. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by JOHN - 12 February 2025
" Excellent service. "
" Service provided by the personnel was super. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by CHRISGOODWIN - 03 February 2025
" 123 "
" 123 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by DARUSH - 21 January 2025
" With Autoeurpe as long as there is no problems is ok. In the case of problems you are on your own "
" Check-in a nightmare. The agent tried hard to find a reason not honoring my reservation. I end up not only provide my residency information, passport but my return ticket too. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DARUSH - 18 January 2025
" Autoeurope is my first choice over couple of decades "
" You have to present many documents including driving license, passport, Home address,return ticket etc, very unpleasant "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TAMPA, US - Reviewed by GODEFRIDUS - 18 January 2025
" The extra's costed more than the original rent autoeurope "
" Have to take an other mee expensive car because of gps and toll. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PHILADELPHIA, US - Reviewed by STEVE - 17 January 2025
" Budget charged me more than the prepaid voucher "
" Budget overcharged me. Not happy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by LUC - 15 January 2025
" Very smooth experience with Auto Europe, but poor treatment by Thrifty. "
" Car was OK, yet we had to wait over an hour after doing the paperwork in the rental place before we received the car. We had a similar experience with Thrifty at LAX last year. Further - and we never experienced it with our many rentals in the past years - the agent at the counter added without asking extras to the contract (PAI and roadside assistance) costing an additional $250. I spotted it too late and didn't have the energy and time to go back to the rental place to challenge it, so I swallowed the cost. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by ARISTOS - 14 January 2025
" Car could be better for a 24 day rental "
" Excellent service from staff however, the SUV given to me was making some weird noise when started cold. Was always worried about the noise even though I had no other major issues with the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by PETER - 13 January 2025
" tip top "
" excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CSABA - 11 January 2025
" I can reccommend their service. More staff could be hired when pick up your car. "
" Very good condition car for good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARLON - 11 January 2025
" Previous experience with Auto Europe has not been good. When there is an issue Auto Europe don't want to know. "
" Car was quite basic and could have done with a clean "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GÚÐRUN EDDA - 07 January 2025
" My experience with Auto Europe has always been very satisfactory. "
" We had ordered a 12 person vehicle but only received a 7 person van, plus the person at the check in counter was not helpful in responding to any questions but instead responded abruptly and rudely. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by DIMITRIOS - 03 January 2025
" Easy process, no secret / additional charges "
" Everything was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DACE - 02 January 2025
" Shuttle to the airport straight after we returned a car "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANTHONY - 19 December 2024
" Excellent "
" A great hire experience. Went without a hitch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by PATRICIA - 16 December 2024
" Good service .They are trustworthy. I keep renting cars with them . "
" I am a repeat customer. So far I have always been pleased with Alamo. Good car, good quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ETHEM NECIL - 12 December 2024
" I was overall very satisfied "
" I was overall very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TUCSON, US - Reviewed by MICHAEL - 10 December 2024
" Quick an efficienet "
" Quick an efficienet "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DENVER, US - Reviewed by AMIR - 09 December 2024
" Many choices and options to choose from "
" Car was good and matched our trip plans "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MYKOLAS - 09 December 2024
" No experience just stress and nervous trip "
" No car receided Lots of stress, better not to use autoeurope - no real support at complicated situation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATLANTA, US - Reviewed by PAUL - 07 December 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PATRICK - 05 December 2024
" Very satisfied with price - good value for money "
" Only one agent on duty at JFK airport on a Friday afternoon at 6PM. Wait tooooo longgggg "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LAURA - 03 December 2024
" friendly and efficient "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by LAURA - 03 December 2024
" friendly and efficient "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by LUCA - 03 December 2024
" The counter staff was not really kind with us and tried to obtain an extra fee for the additional driver (that was indeed included in the initial fee we paid for). They even didn't carried us to the car. The car was everything except clean. "
" The counter staff was not really kind with us and tried to obtain an extra fee for the additional driver (that was indeed included in the initial fee we paid for). They even didn't carried us to the car. The car was everything except clean. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MIAMI, US - Reviewed by MIKA - 28 November 2024
" Good "
" Everything goes fine until they sent a receipt for charges that were unjustified after returning the car. Now I try to get my money back... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MIAMI, US - Reviewed by MILAN - 23 November 2024
" OK "
" All OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WILLIAM - 23 November 2024
" Auto Europe is the best! "
" The Hertz/Dollar/Thrifty facility at LAX is gigantic, and it takes quite a while to queue, get your car, and then queue again to exit. Upon returning the car, there was no one to close out the reservation without another long wait, so I had to take photos on my phone, leave the car, and hope for the best... It worked out fine, but was not optimal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PALM SPRINGS, US - Reviewed by RIKKI - 19 November 2024
" met all expectations "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ARTHUR - 17 November 2024
" look above "
" Everything good except they charge you $ 168 for the toll roads, and we had to pay toll around $20 really too much "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by LUKA - 14 November 2024
" Very good "
" I don't get my car on time. I must wait for one hour before my car was ready. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by VICTOR - 13 November 2024
" They charged me 30USD for fuel even though I returned the car with a full tank of gas. I can provide photos and videos. "
" They charged me 30USD for fuel even though I returned the car with a full tank of gas. I can provide photos and videos. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by INDREK - 13 November 2024
" I LOVED IT "
" EASY AND FAST "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GABOR - 13 November 2024
" AutoEurope part was OK. "
" Pick-up process was very slow, 1st car was damaged, I had to change it, 2nd car was quite ok. Customer service was unavailable via phone. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by JOACIM - 07 November 2024
" worked as expected "
" Better than most "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by JACQUES - 06 November 2024
" reliable and inexpensive "
" fast service, great car , inexpensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RAPID CITY, US - Reviewed by PATRICIA - 06 November 2024
" Very satisfied "
" It is more expensive than other companies. But the service is great and it was a brand new car . So I am very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by RAN - 05 November 2024
" Auto Europe costumer service during the rental was bad! I sent 3 urgent emails (!!!) to Auto Europe costumer service during the rental period (including at the first 24h of the rental) about the fuel policy of the rental and the fact that I prepaid for the gas tank but I did not receive any reply during the rental period!!! Only days after the rental and after I returned the car, I received a wrong (!!!) and nonrelevant reply from Auto Europe. The reply was opposite to the terms and conditions of the rental and showed that the person from Auto Europe who replied did not understand the terms of the rental!!!! The reply showed bad customer service and was misleading and not professional. I wasted valuable time on these communications with Auto Europe during my rental!!! If Auto Europe cannot improve its customer service, I will consider not to rent with you in the future. "
" The service was good. Check out and Check in were smooth and professional. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by AGNES - 04 November 2024
" Good service. Love the full insurance provided "
" Very long waiting lign when we got to the service desk "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by IEVGEN - 31 October 2024
" Renting companies should inform upfront customers on changes and offer options to choose, but not when I'm at their desk... "
" I was provided with lower category car and no option I was offered to manage this situation. Basically I got cheaper car and paid for higher class. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by JACQUES - 29 October 2024
" very good "
" friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ORNIT - 23 October 2024
" Due to flight changes i made 2 changes to my reservation. I got confirmation for both. However when checking before pickup I discovered that the second change was not in the system. I called your service to find out. At which point i had an extremely unpleasant and ineffective 25 minute conversation with your representatives. After that i sent an email asking to please confirm which of the attached reservations is actually confirmed. To which you did not reply. "
" A few days into the rental and oil change light went off. I had to spend 2 days going to garages / dollar rental point to exchange the car. As they knew in advance the milage left until this needed to be done, they should have taken care of it before giving me the car. They tried to save money and thus caused me great hassel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by ABHINAV - 23 October 2024
" Auto europe booking experience has always been great, im a customer since 2018 "
" Bad experience, took almost ~2 hrs to receive the vehicle on pick up. After drop off, got charged unnecessary charges which I had to contact customer service to get removed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BOZEMAN, US - Reviewed by GIDON - 15 October 2024
" Almost perfect "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by VLADIMIR - 14 October 2024
" . "
" The contract did not match the order on Autoeurope.com Extremely long time to pick up the car 90 min "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by MITCHELL - 12 October 2024
" OK "
" Had to wait 30 mins as they said they didn't have the car we booked. Finally asked to talk to a manager and she immediately got us a car. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by ALLAN - 11 October 2024
" I have used Auto Europe for my world wide car rentals over the last 15years. Always a great service with very competitive pricing. "
" The type of car I was offered as a mid size (Kia Sole) was not what I call a mid size. They said there was nothing wise but I waited for an hour and eventually a Chevy Malibu was available. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SERGEI - 09 October 2024
" When I took the car was dark I couldn"t see how dirty it was.Dirty seats,glass,mirrors,dashboard,trunk.When I cleaned the car I found a plastic fork,coins,a piece of bread.In the trunk of the car under the rug dry grass.All this means that in the car not cleaned.I cleaned the salon and the trunk,wiped the glass.Sorry my english. Thank You, "
" When I took the car was dark I couldn"t see how dirty it was.Dirty seats,glass,mirrors,dashboard,trunk.When I cleaned the car I found a plastic fork,coins,a piece of bread.In the trunk of the car under the rug dry grass.All this means that in the car not cleaned.I cleaned the salon and the trunk,wiped the glass.Sorry my english. Thank You, "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by GALINA - 09 October 2024
" Fully satisfied with the car and customer service. Great value for money. "
" Car in excellent condition, very good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 08 October 2024
" Budget heeft veel te veel afgeschreven van onze creditcard, in tegenstelling tot de afspraak. Klachtenprocedure loopt nu "
" Budget heeft veel te veel afgeschreven van onze creditcard, in tegenstelling tot de afspraak. Klachtenprocedure loopt nu "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MIAMI, US - Reviewed by ROMAN - 04 October 2024
" very good service "
" Very fast pickup , good Service getting from the staff . Nice a car Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by IRIS - 03 October 2024
" over all good service and good car we got. fitted our family well "
" good service but should accept electronic ID's. (drivers licence) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by ANDRAS - 30 September 2024
" Booking through Autoeurope made things very easy for me with Sixt. Autoeurope rental process was easy and quick. Prior to journey I asked for help, and I got immediate call from Autoeurope team. "
" Very efficient and friendly staff both at pick-up (Seattle Airport) and drop-off (San Francisco Airport) from Sixt. Brand new car of my choice was provided without problems (2024 GMC Acadia Elevation). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by STANISLAV - 21 September 2024
" Auto Europe is perfect as always. Best prices and booking service in the world. Many years client of yours. "
" Everything was perfect until the car broke down five minutes from the airport drop-off, literally at the pump when I was about to top up the tank. However, Alamo immediately sent an Uber for us, which dropped us off at the airport, and I believe the vehicle was picked up by their service team 30 minutes later. All went well, but Alamo's phone support and the service team were giving conflicting instructions about the keys, which could have escalated the situation. I chose to listen to the service team and left the keys in the car, but Alamo phone support said that the car would be under my responsibility if anything happened while the keys were left inside. However, I was heading to the airport and had no time to wait approximately 30 minutes or more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by FRITZ - 20 September 2024
" Booking process was easy with absolutely no hassle at all. In addition we appreciated the competitive rates (compared with other car rental brokers). So after all our customer experience was once again very good and we will certainly come back to Autoeurope.eu next time we book a rental car abroad. "
" Unfortunately Thrifty changed their car selection setup a couple of months ago. Until then customers could choos their car in the respective category on their own. Now the car is pre-selected by Thrifty and the counter staff neither did inform us about the change nor was asking what kind of vehicle we would like to prefer. Instead they assigned a car to us that we did not like which in addition turned out to be in a very bad condition (high mileage, worn out, scretches and dents etc.). With a lot of effort finally and luckily we could change the car to a more favourable model. Du to these facts we will never consider Thrifty again for a car rental, but will go back to Alamo, where we already could experience the best overall customer service in the past. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by BARRY - 17 September 2024
" Would be happy to use again. "
" Very efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RAPID CITY, US - Reviewed by MICHELE - 17 September 2024
" The renting through auto Europe is extremely efficient. The rental company always have all the details in their system when you arrive to pick up the car "
" I got a brand new car and the staff was efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANIEL - 14 September 2024
" There was additional insurance charged by the rental company. I had already ticked all insurance options on the Auto Europe side. It wasn't clear to me that this didn't cover everything. "
" The organization felt very chaotic and not very efficient. However, there was a nice customer service lady who helped me when I needed to change cars because the once they first gave me gave me a sore back. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOZEMAN, US - Reviewed by VOLKER - 14 September 2024
" Great experience, no issues, this is how it should work. "
" Totally uncomplicated, hence great. Superb car, which could however have been cleaned properly on the inside. No handover protocol neither at pickup, nor upon return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by JULIAN - 12 September 2024
" Fine "
" Fine "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by PLAMEN - 12 September 2024
" добра организация,лош партньор "
" Твърде дълго време за получаване на автомобила, не добро техническо състояние, лоша хигиена "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by DANIEL - 05 September 2024
" Toll charges were not explained, thought I will be charged only if I use toll roads. The car I got was smaller than the one I booked regarding trunk space. "
" Toll charges were not explained, thought I will be charged only if I use toll roads. The car I got was smaller than the one I booked regarding trunk space. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by SHAUN - 04 September 2024
" Great efficiency of Autoeurope "
" Always a good experience with Alamo thru Autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SERHAN - 03 September 2024
" Auto Europa provides bundled product with comprehensive insurance covered, which allows the customer to bypass rent-a-car companies' insurance sales pressure. "
" Dollar's online check-in page does not work, creating excessive lines at the counter. This is insane. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by KASPARS - 02 September 2024
" Nothing bad or good to say. Booking was easy. Didn't have any problem (yet) to communicate with Auto Europe. "
" The car was not given with the full tank of petrol (found it out only after I left the rental place), my mistake, that I did not check it before leaving, but still, not nice. In addition - I had a rental period for a month. In the second or third day, the car required an oil change (based on distance driven). If you know, that there is a long rental, you should provide a car, that won't need oil change in few days. Had to take my time to change the car in other location. The car change went smoothly and had a great experience. After leaving a car at the final destination, still no final reply / e-mail from the rental place (four days now after dropping of the car). The drop-off was quite chaotic. One employee says to leave the car at specific spot, then, while unloading the car, other employee says to move the car to other spot. After a while, the third employee says that I've left the car in wrong spot. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by GREGOR - 01 September 2024
" Simple and efficient "
" Great car for affordable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by CLAUDIO - 28 August 2024
" Fine this time. But others, they bother mi trying to sell me insurance and extras. "
" Fine this time. But others, they bother mi trying to sell me insurance and extras. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by M. - 28 August 2024
" Efficient "
" Perfect. One negative note, they gave me an electric car although I had asked a gas car. Sixt does not explain that Blink Charging does not accept non-US credit cards and the other few chargers (almost not fast chargers) are inside parkings so the cost itself it is not much, but the cost of the PK is huge. I had to change and get the gas car I wanted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KONSTANTIN - 22 August 2024
" Excellent "
" Bad condition of the car. No information during pick up and drop off. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by JOSE ANTONIO - 21 August 2024
" D "
" There were only 1 people at the counter because one people left and the other had issues with the thrifty software. We all at the line had to wait quite long to do the paperwork although everything was done online in advance. When finally the papers were ready, they did not have cars!! There were 20 people waiting for cars. After waiting for more than 20 min, they offer a different type of car pickup that I had to take to make it in time.... A very disappointing experience. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by FILIP - 21 August 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by HILA - 18 August 2024
" Z "
" Bed service and 5 hours waiting "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by ANGELOS - 14 August 2024
" New car like fotos. "
" All was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 14 August 2024
" The car they gave me was initially different from what was contracted. Then they changed it for me but it was the only one available. I was not very satisfied "
" The car they gave me was initially different from what was contracted. Then they changed it for me but it was the only one available. I was not very satisfied "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CHARLOTTE, US - Reviewed by JACOBUS - 14 August 2024
" Will use again "
" Highly efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DUNCAN - 12 August 2024
" No hassle, trouble free, very competitive prices. "
" Had to wait quite a bit until I ws attended to, there were only two agents at the counter, but other than that it was a very good experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by MAGNUZ - 12 August 2024
" It is easy and convienient "
" I dislike that they try to add extras on the lease without asking. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEVEN - 07 August 2024
" Car rental with Auto Europe was smooth and without problems. "
" My experience with Hertz at Denver airport was generally good. However, during my trip I also rented a car from Hertz San Francisco Airport and had a quite poor experience which I have detailed in a separate review. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by STEVEN - 07 August 2024
" I don't blame Auto Europe for the problems at Hertz San Francisco, but I do hope you pass on my comments to someone at Hertz. "
" My experience picking up the car at San Francisco airport was poor. Counter service was extremely slow - I had to wait over an hour to get my car, despite having an advance reservation (the line was not that long, but the service for each customer was painstakingly slow). I rent cars often and have never had to wait as long as I did at Hertz San Francisco - quite disappointing. Also, when returning the car, there was almost no staff at the airport, just one employee instructing people to leave their keys in the car if they didn't need a receipt immediately. Two people in front of me who wanted a receipt were arguing with the Hertz representative. I would have liked a receipt but as I had a flight to catch, eventually left my keys in the car. I have yet to receive a final receipt from Hertz (five days later). This is all quite surprising and disappointing, as Hertz positions itself as a premium brand. I will think twice about ever using Hertz again, especially in SF. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANATOLII - 06 August 2024
" Alamo is a great company. Nice cars, convenient service "
" Alamo is a great company. Nice cars, convenient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREAS - 06 August 2024
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 05 August 2024
" Professional company with a growing reputation. "
" From booking to handing the car back, everything was seamless. Enterprise are a class company and throughout the collection process they were quick to give information, always with a smiling face and very polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ERIC - 04 August 2024
" Just perfect !!! "
" Just perfect. On time ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by PATRICK - 30 July 2024
" Good service "
" Asni was very helpful during the pick-up, very friendly and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by MATJAZ - 26 July 2024
" / "
" I was late at the counter. In meantime my car, which was paid in advance, was rented to another customer. Therefore I need to wait one hour that another car was prepared for rent. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by JAN - 26 July 2024
" Very good! "
" The problem was that the drop-off lovation I reserved turned out to be unavailable, and tahat zimě and I had to return the car earlier than planned. The counter staff argued they can't change the drop off location. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DZIANIS - 25 July 2024
" All good with AE "
" They charged me for Gas while I returned it full. Also they charger $120+ for toll roads while I was using toll road only once on 1st day of rental "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by IOANNIS - 19 July 2024
" Booking with autoeurope was easy and things worked out as expected. "
" The whole process was very efficient and went as planned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JUDITH - 18 July 2024
" Correct "
" Correct "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MIHAI - 18 July 2024
" Excellent! "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by PERNILLA - 16 July 2024
" Auto Europe should have a talk with AVIS in Atlanta Downtown. "
" They had no car for me when I came to pick it up. I had to wait 4 hours for a car. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by DEREK - 11 July 2024
" I feel the Thrifty agent was less than entirely honest. "
" We were encouraged to upgrade to an electric vehicle to benefit from better mileage cost. The overall fuel consumption on the provided Volvo was barely equal to my wholly petrol driven vehicle. For the privilege we paid an extra $20 / day. Money down the drain "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GIANCARLO - 09 July 2024
" totally satisfied from beginning to end of the rental. "
" excellent service from desk to car and return. car was perfect clean and in full order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by LASZLO - 07 July 2024
" Wherever we go we use Auto Europe. Great prices, great promos, and they give you extra protection in case you have trouble with the rental company. "
" We had to wait 2+ hours at pick up - there was only 2 boots open. All the other companies had staff, Hertz was not prepared for the amount of people showed up. All of them was pre-arranged, so they must have seen it before. Otherwise, everything was ok, but after flying 18 hours is was not fun to wait 2 more hours. Also, quality of the car is not the best - we had to exchange the first car because of a small but unsolveable tehcnical problem. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ASHEVILLE, US - Reviewed by MICHAEL - 03 July 2024
" First time I had driven in the USA and would certainly recommend using Auto Europe and Alamo in the future. "
" Car initially given not fitted with sat nav as requested and paid for. This was quickly resolved and we were given an upgraded vehicle with sat nav and we were on our way. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by TINA - 02 July 2024
" Ok experience "
" Thinking that we've chosen all of the insurances, on spot they convince you to buy PAI insurance on top... Also, the first car offered had seats completely soaking wet, so we had to arrange for another vehicle, which is ok, but we lost prexious time to the day... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GINO - 01 July 2024
" Already mentioned see above "
" After being a loyal customer for a very long time I made a mistake called your agency and still get double charged. Still waiting on my refund or for someone to contact me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOSTON, US - Reviewed by MINNA - 12 June 2024
" Best agent for car rentals. Have used Auto Europe many times. "
" Great process. Easy to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PETR - 10 June 2024
" n/a "
" Car was OK, but the person at the desk intentionally lied about fees i have to pay and force me to purchase unlimited tollpass "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by RUNGRUENG - 06 June 2024
" Very good company "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KRISTINN - 04 June 2024
" Happy with my rental and good price. "
" Everything very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TAKESHI - 04 June 2024
" Smooth operations. "
" everything went mostly smooth. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by AMOS - 03 June 2024
" Dollar un Miami were not good and fixed it partly in Naples "
" I got a car without a remote control to open it "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by DANIEL - 02 June 2024
" Bei Autoeurope bekommt man ein super Gesamtpaket, so dass man keine Zusätze braucht. "
" Übernahme und Abgabe hat ohne Probleme geklappt, es wurde verschiedene Zusatzsachen zu verkaufen wie Roadassist und die Gebühr für die Fastlane's und Brücken für jeweils 15$ pro Tag. Wenn man weiss was man will kann man aber gut darauf verzichten. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ARNO - 29 May 2024
" I booked with additional driver, when at the desk it was not the case "
" no options for cars in the same class also very poor support on desk when asked to pay for upgrade also no cars available, but 30 minutes later new batch cars came in from there depot "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PENSACOLA, US - Reviewed by JONAS - 25 May 2024
" The communication according for a refund could be much better "
" Like everytime - very professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MINDAUGAS - 24 May 2024
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by URMAS - 21 May 2024
" Super! "
" Fast and decent! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KENNETH - 14 May 2024
" So far, you have not responded to my email and your phone number has not been available. I suppose it has limited hours. Hopefully, you will respond to this survey and/or my claim request. You have my name and voucher number. "
" I am Canadian. You sold me a voucher that I was not eligible for according to Dollar rental in Los Angeles. They would not honour the contract and I was forced to purchase a rental at the counter directly from Dollar. The contract was actually with Thrifty. Apparently, they are all the same company and work from the same counters at the Los Angeles Airport car rental center. I am hopeful you will easily refund me the payment I made to AutoEurope as you did not provide me with the service you charged me for. Otherwise, I will be forced to dispute your charges with my credit card company. I submitted a claim with attached credit card statements, receipts, rental agreement, and voucher yesterday, Monday May 13, 2024. I was unable to reach your phone number as provided while on vacation the week of May 04-12, 2024, due to my phone plan not working in Southern California for international calls. I await your response and assistance. Until then my experience and recommendation for using your service are Very Unsatisfied and Not at all Likely, respectively. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NASHVILLE, US - Reviewed by JAMES - 14 May 2024
" Best price around, easy booking process and smooth rental. "
" Long queue at pick up counter. Otherwise good rental, excellent car and speedy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by DEJAN - 09 May 2024
" Everything was great. Perfect vehicles "
" Almost always rent with Alamo in US. One of the best companies in business "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GREGOR - 08 May 2024
" It was OK. "
" Car was not clean from outside. Upon pickup, the warning light for liquid for cleaning the windows was on. I had to add windshield fluid-water. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by DEJAN - 07 May 2024
" Everything was smooth "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by FRANCESCO - 06 May 2024
" Very beautiful experience. "
" Very fast, Very Gentle in SFO. In other rental cars company there were a huge queue tò get the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ANTONIO - 06 May 2024
" A little worried because I still didn't receive the reception nor the refund of the 500usd deposit "
" Still waiting for the e mail copyright of the reception, and more importantly for the refund of the 500usd initial deposit "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by SEAN - 04 May 2024
" no problems "
" all good- "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by YITZHAK - 03 May 2024
" You tried to help me - but the process was very long - waiting to get a clear input of what happened above, thanks, Itzik "
" When arrived to take the car, there was a HUGH line, afterwards , they didn't have a car to provide , with no estimation when the car will arrive, afterwards, I went to Miami airport instead and there was there a line of more than 100 people , with no ability to provide a relevant car, during that time, I got a call that a car is available in downtown miami again - only for 15 minutes and I needed to take an urgent Taxi again, paid twice inflated price, later in I got a dirty car , in a less standard that I ordered , and after returning the car I was charged by a payment which I can't explain as I filled full tank - very bad experience and poor service, anticipating to get a compensation accordingly, thanks, Itzik "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by MINDAUGAS - 03 May 2024
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHILADELPHIA, US - Reviewed by BRIAN - 03 May 2024
" Autoeurope good experience...car rental poor "
" Counter assistant was rude o ce he estaiahrd I did not want any extras.i am a seasoned rental car user...I know the run of play...the guy was inappropriately rude. I will think twice about choosing Dollar @ PHL. in future. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DOMINIC - 26 April 2024
" Good choices "
" Skip the counter didn't work but staff was friendly, we could choose our car, clean childseat "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT MYERS, US - Reviewed by ALLOCCA - 24 April 2024
" Good experience and efforts of the desk employer to comply my requirements "
" The booked vehicle was inclusive of GPS but the assigned vehicle was not provided. The personnel tried anyway to comply the requirement. With success ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by MARCEL - 23 April 2024
" void "
" void "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by PETROS - 19 April 2024
" Thrifty are CHEATERS!! They still your money!! "
" 1 mile prior to arrival to Thrifty LAX we refueled the vehicle fully. The distance we drove from the gas station was 1 km. Yesterday i received a letter from Thrifty notifying me that they found the fuel tank instead beening full, needed 15.12 gallons!! We have been cheated!! This is a fraud!!! 3 persons were on the vehicle, 3 medical Doctors. There is no chance for this to be true. Probably it is their system to charge Europeans with this fee. I'm very angry, and very dissapointed "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KRISTIN - 19 April 2024
" very happy. I will use again. "
" very nice VW "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MUHAMMAD - 17 April 2024
" Very bad experience "
" Very helpless staff , it seems like a trap after booking , they don't want to help , booking is not confirmed for a car , also ur staff cannot help and does not compensate in any way "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by CHRISTIAN - 16 April 2024
" no complaints "
" Line at pickup was to to long. More than an hour wait. Everything else was fine. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by FRANCIS - 14 April 2024
" Very simple, best way to make sure you get the best prices "
" Pretty good, just resist on their selling efforts to sell you additionnal options (insurance, gas refull...) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KAROLY - 12 April 2024
" Quick pick up great cars, and quick return cars "
" Everything was great that is why wie always use Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JAROSLAV - 11 April 2024
" All good. Thank you. "
" Everything smooth. Just got a bit different car according to the type mentioned - a bit smaller I guess. Could have been the same class. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTLAND ME, US - Reviewed by BRENDAN - 05 April 2024
" Car was dirty inside when we picked it up "
" Car was dirty inside when we picked it up "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ANGELA - 04 April 2024
" Overall it was great to reserve my car using AutoEurope, and I will definitely use the website again. "
" Upon arriving at the Herz counter at LAX to pick up the car, I told the desk agent two times that I did not want any additional insurance that was not included in my autoreurope reservation. The agent seemed to acknowledge this, and did not ask me if I wanted any additional insurance, nor did she mention how much that insurance might cost. She then directed me to sign the rental agreement two or three times, and I signed, without suspecting that she was making me sign for extra insurance, namely "Prem Road Serv" for $9.99 per day for a total of $69.93 AND "PAI/PEC" for $6.02 a day, for a total of $42.14. I only found out about these charges when I received my invoice per email after dropping the car off. Even though everything went well with the car itself, this is fraudulent and dishonest behaviour. I wish I had better to report about Herz at LAX. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JEAN CLAUDE - 03 April 2024
" Satisfied with renting but it was a used car with lots of miles "
" The car had a lot of miles and interior was not super clean especially the carpets "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by DAVID - 01 April 2024
" Super Preis Leistungsverhältnis! TOP "
" Fast and uncomplicated service! Was a great experiance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by PLAMEN - 30 March 2024
" correct and fast service "
" poor condition of the car. rattling in front. strange vibrations. perfect delivery and return service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ELEANOR - 29 March 2024
" Thrifty were fine and gave me an additional hook up cable, however the electric charging points provided on the pesto APP were dissapointing, it you had to go in & pay for parking in Terminal A or B to recharge the vehicle. The Jetblue ones are for staff only and the chargepoint app does not have all charging stations , and you end up having to download for example FPL app for South Florida , at Cocoa Beach , the fast chargers were charging twice as much but were not fast. The Max they produced was 25kw , " I tried 2 of them" . 4 stations one out of order , the balance on a go slow. They expect everybody to have top-of-the-range phones and international roaming. Those things should work with a credit card only/ as well. The electric car experience is very stressful over there , and does create range anxiety because when you get to a charging station there is no guarantee if you find it , it will be working "
" Thrifty were fine and gave me an additional hook up cable, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HANNEKE - 27 March 2024
" Car was held for us after informing a flight change last minute. Great that the car was held available for us. "
" Great ride! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GUY - 19 March 2024
" Via AutoEurope you get good prices from the start, you quickly get a refund when you find a cheaper deal, and you get quite good assistance when you have a problem with the rental car company afterwards "
" as you know from my history of booking through you, I've tried Budget, Dollar, Hertz, Avis and all the other "old" names; this was the first time with Sixt, and yes it is different .... not only the more "cool" kind of cars they offer, but what is important to me, is the lack of trying to upsell more extra's and stuff that all the others are trying to do. Surely if the price is not too much higher, then Sixt will be my preferred choice for my next rental car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DENVER, US - Reviewed by MILENA - 18 March 2024
" My recommendation "
" Polite staff, great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEY WEST, US - Reviewed by PETER - 17 March 2024
" No Problem "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RUBEN - 14 March 2024
" Value for money and great service "
" Great service nice car smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by NICHOLAS - 10 March 2024
" Everything was perfect. We rented an EV , which was a great experience!!! The only difficulty was the recharging!! To recharge you have to download an App on your Cellphone, which requires roaming, and also it was impossible to download the app, we always got the message "this app is not available for your country".. There's only ONE charging company that allows charging by inserting the Credit Card. And those chargers sometimes don't work... "
" Everything great, very professional and friendly. It should be highlighted, that you need a Passport!!! (not an ID Card) to rent a vehicle, which is why we had to go back to the hotel and get it, which delayed the process of renting the car... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by STANISLAV - 08 March 2024
" High quality as always "
" All good, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANTTI - 05 March 2024
" Good. "
" All in all good. The e-receipt that I got after rental period was unclear. I really don't know what was some additional costs. Road tolls maybe, but I would have appreciated more detailed report. I don't have a clue did I have to pay more or is the receipt just unclear. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JUSSI - 05 March 2024
" - "
" Nice and spacious car, in great condition with low mileage. Efficient drop-off but advertised shuttle to cruise port did not work anymore. Last shuttles of the day just left as we got to drop-off location. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RON - 02 March 2024
" Auto Europe has been great offering a large selection of choices. "
" Hertz was terrible picking up the car. They ran out of cars and needed to transfer cars from thrifty and dollar. We all waited over an hour just to get a car. Then when I returned the car, I was charged for two gallons of gas, I had filled up the tank at a station 3 blocks away. I'm emailing about this with hertz, currently. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MIAMI, US - Reviewed by ARIE - 25 February 2024
" good prices and process "
" very much, quick treatment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANDREJ - 23 February 2024
" With autoeurope is all good a good comunication "
" With pick up I wait one more hour for my car becouse they don't have a cars! It look like they overbook the cars "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ANDREW - 22 February 2024
" . "
" Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GREGOR - 19 February 2024
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 16 February 2024
" Online booking worked well "
" I was told at MCO TERMINAL C pickup that my category of car reserved was unavailable. The counter staff attempted to upsell a higher standard of car and wanted to charge me EXTRA for 33 days! As the queue behind me was very long. I asked Thrifty to honour my booking. I was then offered an ELECTRIC car at a higher extra charge. I declined the offer and eventually I was given the car category I ordered. This was an unprofessional transaction. The car was dirty inside with 87% fuel in the tank. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by CHRISTINE - 15 February 2024
" All as is should be. "
" General remark: due to road work around LAX, it was unclear and confusing how exactly to drive to return the rental car. No info on this was provided by Alamo (which would have been a great help). Thanks to our GPS we were able to find an alternate route to get to the Alamo premises. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
RALEIGH, US - Reviewed by ALFONSO - 14 February 2024
" PERFECT "
" PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOAO - 13 February 2024
" It's good to have received this email from Autoeurope to evaluate Hertz's service in Orlando and express my displeasure with the HERTZ employee who served me on January 28th at Terminal 3 at Orlando Airport. I had this prepaid Reserva Voucher 20730659 worth 485.65 EUROS. Despite having presented my s2 passports proving my dual nationality (BRAZIL and PORTUGAL) he did not release the car rental contract claiming that I should have a driving license issued in Portugal and did not accept my driving license for the condition issued in Brazil (countries that have a reciprocity agreement). After claiming that it would be very difficult to get a car without a reservation, I would have to try other rental companies or he induced me to rent with an offer of approximately 1,200 Dollars + 300 Dollars as a guarantee deposit. I tried to tell him that he called me a superior and claimed that he was not available and that I would then have to call the HERTZ telephone number 1-800-654-3131 and he handed me a folder and marked the said number with a yellow pen. I asked for time to think and decide how I should act. I sat at a table and using the HERTZ App on my cell phone, as a GOLD member, I was able to make a reservation right there at the same time and took it to the same employee who had a surprised reaction and didn't hesitate and released the car immediately so I could and my wife could continue our trip. However, I have a pre-paid voucher of 485.65 EUROS and I need to receive a refund in order to partially pay off the expense that was charged to my credit card in the amount of 597.94 U$Dollar. I'm still waiting for a decision, thank you "
" It's good to have received this email from Autoeurope to evaluate Hertz's service in Orlando and express my displeasure with the HERTZ employee who served me on January 28th at Terminal 3 at Orlando Airport. I had this prepaid Reserva Voucher 20730659 worth 485.65 EUROS. Despite having presented my s2 passports proving my dual nationality (BRAZIL and PORTUGAL) he did not release the car rental contract claiming that I should have a driving license issued in Portugal and did not accept my driving license for the condition issued in Brazil (countries that have a reciprocity agreement). After claiming that it would be very difficult to get a car without a reservation, I would have to try other rental companies or he induced me to rent with an offer of approximately 1,200 Dollars + 300 Dollars as a guarantee deposit. I tried to tell him that he called me a superior and claimed that he was not available and that I would then have to call the HERTZ telephone number 1-800-654-3131 and he handed me a folder and marked the said number with a yellow pen. I asked for time to think and decide how I should act. I sat at a table and using the HERTZ App on my cell phone, as a GOLD member, I was able to make a reservation right there at the same time and took it to the same employee who had a surprised reaction and didn't hesitate and released the car immediately so I could and my wife could continue our trip. However, I have a pre-paid voucher of 485.65 EUROS and I need to receive a refund in order to partially pay off the expense that was charged to my credit card in the amount of 597.94 U$Dollar. I'm still waiting for a decision, thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by STEVEN - 07 February 2024
" See above. "
" They showed me a row of vehicles and said I could take any of them. I almost chose a nice Volvo, but on looking closer at it, I saw it was an all-electric vehicle. Yet nobody was there giving instructions on how to use it. They just assumed I knew. I have never driven an electric vehicle. I did not know how to recharge it, where to recharge it, if it could be recharged with a Tesla recharger, how far it would go on a charge, etc. etc. It also said on the paperwork that I had to bring it back with a full tank of FUEL. How could I do that if it was an electric vehicle? Again, no explanation from Thrifty personnel about any of this, or even a warning that some of the vehicles were all electric. A lot of assumptions on their part. This was a customer service FAIL! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by KALMER - 04 February 2024
" . "
" Car had due date oil change and during 17 days rental period I got every day reminder to change the oil. Rest was OK. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by ZAN-MISEL - 01 February 2024
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANGELICA - 30 January 2024
" Very kindfull personnel and a very good car! Thbaks a lot! "
" A lot of help! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by NICCOLO - 21 January 2024
" Terrible "
" I have contacted you repeatedly. The car was not available at Thifty. I had to take a taxi home. I am waiting for you to reimburse me "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ADEL - 09 January 2024
" Very good "
" Waiting time for the shuttle too long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ARISTOS - 09 January 2024
" Excellent value for money "
" The car we initially got had some problems (engine light on, battery on the low side) so I called them and gave me a different car. Second car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by FOUAD - 07 January 2024
" Satisfied "
" Car in very bad condition with high mileage on it , had to exchange it but got another one with high mileage (booked a luxury car ) "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by LASZLO - 06 January 2024
" Everything was smoth and easy. I really appreciated that you have not charged on way fee between Ft Lauderdale and Miami. "
" Alamo was great - as always:-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DMITRY - 04 January 2024
" Rented at Phoenix, AZ Airport in early December 2023. The Good: - Speed of Processing - New Vehicle Things to improve: - There is no vehicle walk through with an agent on the pickup or a drop off. They send you everything in the email but you can't identify all deficiencies in agent's presence. - There's only one Sixt location in Arizona. Our tire caught a nail in Flagstaff and they could not send anyone to replace it. They did not even recommend a local authorized shop to do it. We did replace the tire and got compensated for it but we had to waste 3.5 hours on that. They should really be better prepared. "
" We rented a vehicle at Phoenix airport in December 2023. What made it great is the speed of the whole transaction. Between getting to the counter and driving off the parking lot we spent about 25 minutes. The other agencies had enormous line ups. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RENE - 11 December 2023
" Car ok. Staff in the USA a disaster. And the worst thing is that they think they are doing a great job "
" Very unhelpful staff and not friendly at all "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by MARTINA - 05 December 2023
" Everything was fine "
" Waited about an hour to get the car. No printed recipe, no email at the end. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by JI?Í - 04 December 2023
" No. "
" Hi, the matter is about reservation number K63407258D5- THRIFTY, Auto Europe voucher number EU20514205-1. On November 29th, I crashed the rental car, which was undamaged and with a full tank, which I told the Thrifty pickup just to be sure. On December 1, 2023, an amount of $54.79 was deducted from my account. I don't know what and why. When I picked up the car at the beginning of my lease, I pointed out to the Thrifty employee that I didn't want it to happen in the past. I don't have any other options, just what I paid for the voucher. The worker took note. It was strange to me that I didn't have to sign anything when receiving the car keys, which has never happened in the past...! I am a long time customer of Auto Europe Car and this has never happened in the past. So I am asking for a refund. Thank you. Jiri Svozil. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by BOSTJAN - 28 November 2023
" very satisfied. "
" very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 28 November 2023
" As above "
" We had to queue for over 2 hours to pick up the car. There were at least 30 people in front of us and only two desk people "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by FRITZ - 27 November 2023
" Customer experience with autoeurope (again) very satisfactory (fast, convenient and efficient reservation process, no issues at all) :-). Will come back! "
" - Pick-up experience with counter staff was very good (friendly, supportive & efficient). - Drop-off experience however to be improved (e.g. no receipt via email received, unfriendly statt at counter nor supportive nor willing to produce receipt, instead sent me back to drop-of location in order to produce document). - Condition of car not at expected level (only high mileage cars available, condition in- and outside visually 'worn'). - 'Skip the counter - accelerated check-in' process unfortunately not working! Had to go to check-in counter and run through ordinary check-in process "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by GUY - 24 November 2023
" before Covid it was my habit to always rent a car via you guys and girls etc and this is the first time after Covid, and it is still the same good experience with enough customer support from your side when you need it; I must say that adapting the voucher when I found a better price, was now organised in a much better and smoother way, so congratulations for that. A happy customer .... which will come back to you "
" On Google Maps, Dollar has an average review score of 2,6 which is the second lowest after Thrifty .... Alamo has the highest with a score of 4plus something. Some reviews on Google Maps are such horror stories that make you completely scared, but we were immediately served without having to wait in line, we just had a receptionist lady who only tried to sell us A a bigger car B more insurance and C road side protection and D not fill up the petrol reservoir .... she saw we were "greedy" not-average-naive americans but from europe, so she gave up. only thing is we got a rather new Kia Soul instead of the pictured (but not guaranteed) Honda Civic, .... I hated the driver assistance features in this shitty Kia, but the Miles per Gallon you could make were good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by EUGEN - 21 November 2023
" AutoEurope is very thrustful company "
" I returned the car with full gas tank but they charged me with 55 usd. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ILSA - 20 November 2023
" No one helps and refers you to hertz "
" Car was not working the second either, worse expirience ever "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MIAMI, US - Reviewed by DAN - 18 November 2023
" It took 1 hour 45 minutes to deliver us a car that was not the SUV that was requested but an Altima with scratches everywhere and an ugly smell. But we were already desperate for the waiting time and we had no choice but to take it. I won't rent there again and I would like my money back. "
" It took 1 hour 45 minutes to deliver us a car that was not the SUV that was requested but an Altima with scratches everywhere and an ugly smell. But we were already desperate for the waiting time and we had no choice but to take it. I won't rent there again and I would like my money back. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by RIMVYDAS - 16 November 2023
" Ok. "
" Ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JON - 13 November 2023
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RUTH - 09 November 2023
" I have used AutoEurope many times without issue. I find the value to be very good and have always been extremely happy with the car provided. This time the car did not meet expectations, but that is not the fault of AutoEurope, however it was certainly disappointing. "
" On collection of our car the tyre pressures were displayed on the car screen. I noted none of the tyres had the same pressure displayed, but I didn't make any issue. Later that evening I got a notification on the car that tyres needed to be attended to and had to organise finding somewhere to pump the tyres. I would also point out that the wiper blades were of very poor quality, with the blade clearing the passenger side of the windscreen actually coming away slightly from the wiper arm. It did not perform well. The drivers side was passable but not of the standard I would expect from hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by DANAJA - 05 November 2023
" Missing a few rental locarions, but overall a friendly user experience and a helpful website. "
" I don't normally post negative feedback, but. 1. The agent at the counter was very sweet and hadn't the slighest idea about driving or cars. 2. I did not get the vehicle I had chosen; instead, I was told it would be an EV and nobody could tell me how or where or how often it needed to be charged. 3. It was not an EV but a hybrid with a broken down battery that ended up having engine problems. I could exchange it without issues a few days later at a nearby location. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
WASHINGTON DC, US - Reviewed by PAULUS - 01 November 2023
" X "
" X "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ALINA - 30 October 2023
" See the Thrifty experience review "
" Total scam. Rented a car with full insurance including windows and roof. During pick was told that everything was pre-paid only to find out after drop off that they included without asking and mentioning it PREMIUM EMERGENCY ROADSIDE SERVICE, which resulted in extra USD 186. Will never rent anything from them again. Not worth it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
JACKSON MS, US - Reviewed by DAN - 25 October 2023
" A fost o experienta placuta sa inchiriem autoturism in SUA prin Auto Europe. Desi am avut o mica neincredere la inceput, cand am facut rezervarea, dupa ce am ajuns in Jackson, la compania Alamo de unde am ridicat autoturismul, toate indoielile s-au risipit. Am primit o masina chiar mai mare si toate conditiile contractate au fost respectate. Multumim frumos "
" Angajatul compania Alamo ,de unde am ridicat autoturismul, a fost foarte amabil si dragut. Lucrurile au decur foarte normal si relaxant si la ridicarea autoturismului si la predarea lui. Toate conditiile contractate au fost respectate. Nota 10 din partea mea. Multumim frumos "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLINDA - 20 October 2023
" Except for the lack of a system for the tollroads it was fine "
" Man at the counter could be a little bit more informative especially about the way they handle the tollroad "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by SIMON HAMANN - 17 October 2023
" Overall a good experience "
" Understaffed at counter and in garage at pickup (waiting for assistance) - but those people working there were very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by JOHANNES - 17 October 2023
" I do not know if the problem with the brakedownservice not being applied is a mistake of Thrifty or Autoeurope "
" Picking up the car, i was offered to buy their brake down service. I told her that I already bought the break down service and that it was on the voucher so I opted out of buying it (again). Signed for it without the brake downservice and could pick up my rental. Had asked for a compact but got a full size because there were non other left. I still prefer the compacts. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BALTIMORE, US - Reviewed by TERRI ELAINE - 15 October 2023
" We had some trouble w the initial Rental as there were no cars but they worked to solve it "
" There were no cars on arrival but they tried to make up for the issues that occurred "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWARK NJ, US - Reviewed by IAN - 14 October 2023
" The vehicle range I booked was not available, but staff went the extra mile to obtain a vehicle within minutes. That is service. I returned the car late. Instead of charging a full extra day, I was charged into the 2 hours late return. - Again great service. "
" Friendly service and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MUSTAFA - 09 October 2023
" The price was good. But I would rather not rent a car from Dollar again. "
" Waited in line for 3 hours The counter staff charged me for road side assistance and Personal Injury Insurance without giving any information. I have to drive back to the same location to cancel it. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by ORNIT - 08 October 2023
" Over all i am satisfied with the service. However I upgraded from geep grand Cherokee to this. Also increased budget. This was not an upgrade. "
" Over all service is good. However BMW class 1 is not an Suv and should not be categorized as such. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by HARALD - 07 October 2023
" Alles bestens, gerne wieder! "
" Insgesamt war die Anmietung reibungslos. Der Pkw hatte eine Laufleistung von ca. 32000 Meilen und war nicht neuwertig, der Reifendruck musste am 2. Miettag aufgefüllt werden. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JARI - 05 October 2023
" Best pricing and a multitude of choices on agencys. "
" Fast in / out check, nice and friendly staff. Had 3 color choices of my booked Dodge Challenger, picked the red one! Have used Alamo at LAX several times, never had any issues! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by BAS - 23 September 2023
" Na "
" They did not explain anything about toll and then charge a hefty fee. Picking up the car was a very long wait, while it is was not busy at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ATLANTA, US - Reviewed by BIRTE - 23 September 2023
" X "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CHARLES - 21 September 2023
" Gg "
" Ss "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by REEM - 14 September 2023
" see above "
" please note that the pick up location is not the one specified in the voucher but was a diffrent one. The persopn at the counter said it was because the branch was closed and re-opened, so please update you information in addition, did not receive' as of now, a receipt for the extra charge for e-toll although it was charged on my card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RONNIE BACH - 14 September 2023
" See above "
" Was sold an insurance - told the guy that we didn't want any insurance. Saw that upon return of it. When returning the car they claimed we had damaged the car. Luckily we found an old report in the car stating that the damage was there when we got the vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 4
DAYTON, US - Reviewed by TON - 12 September 2023
" Great "
" Very helpful in a difficult situation with not enough of the correct cars. Also flexible "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MICHEL - 09 September 2023
" It was just as describes but much more leas price "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by MAUREEN - 08 September 2023
" Unfortunate and stressful. I did submit an inquiry to your customer service department on Aug 30, but I have not received any response. "
" I had a terrible experience trying to rent this car. Yesterday, at 16:00 Mountain time, I arrived at the Avis counter at the Denver airport and they would not allow me to rent the car because they said I needed to have an Irish passport. I am a US citizen so I would not have an Irish passport. The agent said because the reservation had an Irish Avis Reservation Code (21338150IE1) they could not rent me the car without an Irish passport. I tried calling AutoEurope's after hours phone number but the recording stated that the office was closed. I am completely perplexed as to how this happened. I have rented from AutoEurope in the past with no issues. I am a US citizen, I entered US information for my personal details so I do not understand how this happened. I did not receive any indication of this requirement when I booked online. In addition, the voucher did not list any stipulations regarding passport, etc.. I was not able to rent the car at Avis and I had to scramble to find another rental car to rent for my trip. Because of this unfortunate incident I am asking for a full refund. Please let me know if you need any additional information from me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by JEROME - 04 September 2023
" All you could expect for great service "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by DARIE - 02 September 2023
" Best rates by autoeurope, as always "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by NIKICA - 31 August 2023
" AutoEurope is ok "
" They are very unfair regarding toll collection, you either pay 24 us dollars per day or they charge you 10 us dollars for each transaction you manually pay. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
HONOLULU, US - Reviewed by GEORGIOS - 29 August 2023
" Everything good "
" Delays at pick up "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MUKUL - 28 August 2023
" Counter staff cheated me by adding extra insurance in the contract without informing me thereby overcharging me by USD 500 "
" Counter staff cheated me by adding extra insurances in the contract without informing me and thereby overcharging me by USD 500 "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ST. LOUIS, US - Reviewed by FLORIS - 26 August 2023
" xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "
" xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by LEA - 24 August 2023
" I have a very good experience with Auto Europe for many years. "
" Car was great, the lady at counter was not too kind, she didn't give us all information. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by VIRGINIE - 23 August 2023
" I reached auto Europe regarding my problem with the rental and the customer representative didn't care. No solution provided and not very friendly. "
" The category I booked was not the category provided. At Miami airport, the staff was not good at all and very unprofessional. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by DMITRI - 08 August 2023
" quick response "
" Car was with a problem in suspension(create an incident to dollar support to replace the car), replaced vehicle was not the same class as I booked, sedan chevy malibu instead standard SUV. Salon of the replaced car was dirty. Very long queue 3 hours to take a car, lost all night to get the car. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PHOENIX, US - Reviewed by FRANZ - 03 August 2023
" all was fine, nothing to add more "
" all was fine, nothing to add more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by LASZLO - 30 July 2023
" Overall it was ok. "
" We had to wait 2,5 hours to get the car because of storm flight cancellations. I know it was not their fault, but other companies managed it much better, they allocated extra workforce to speed up process. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SAMI - 20 July 2023
" I liked the fact that even though they asked about insurance and other options they didn't force sell anything and we even got a substantial discount when upgrading the car. Please note that the prepaid toll payment is an option you can opt out of and pay the tolls online within 5 days. "
" Everything went well except the wait was very long. Although it was Sunday morning and undoubtedly a very busy time at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MARIAN - 17 July 2023
" This time, not really happy "
" A) it took 3 hours in the waiting queues to pick up B) they didn't have the car class ordered, provided a pricy upgrade which has cost more then initially paid for voucher at autoeurope C) sudenly the child seats could or even must have been provided according to CA law "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MAREK - 11 July 2023
" auto europe is fine, I'm a customer for more than 14years and I'm fully satisfied. however dollar rental desk was a nightmare. "
" At the counter there was a line of few people however it took 1,25hours to get the keys. In the beginning there was only one clerk only then another came. This situation was repeated again on following rental with dolar in Boston Logan week after so it was not one case but it seams to be standard way of working. Futhermore I got car which was one class inferior to the one I should get - I noticed it only days after. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FORT MYERS, US - Reviewed by DURAID - 10 July 2023
" As I mentioned- I didn't expect to be treated like that by the racist Dollar customer service lady . She was really bad example. "
" The lady behind Dollar counter was really racist- she was for no reason treating me really badly- I was really tired and didn't want to go through this path with her and tried my best to control myself. But my advice is not to have such a person like her serving in the airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by YIANNOS - 07 July 2023
" NEVER AGAIN AVIS "
" Only one person at the counter (rude) when waiting to hire the car. We had to wait 1.5 hours in line at 1 o'clock in the morning cause the second employee decided to leave although there was a huge queue. Car had a tyre problem and we had to drive to the airport at our cost of gas and time to change the vehicle. We expect some form of compensation, otherwise we will contact the Credit card company to claim the payment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by WOLFRAM - 07 July 2023
" No Problems at all "
" Everything was like promisst "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by MARKO - 02 July 2023
" The best words "
" In S Francisco some people broke 2 windows on car..rentacar express change my car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DANILO - 27 June 2023
" Good company Sometimes the voucher and the considiton of insurances are a bit confusing... "
" - Slow reception procedure at La Guardia Airport rental office. - Pre check in dose not work, so spent time entering the data and still being unable to upload - I was led to believe that the too amounts from La Guardia to Boston would be more than 130 USD, so they convinced me to buy a lumpsum pass at 129USD plus taxes. After checking with some friends, it appears that tolls are far below that amount. - They did not recognize that i had a Super Breakdown Cover Package, said it was not a Thrifty insurance option... I wonder what would have happened in case of accident and towing required... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by SILVIA NATSUE - 18 June 2023
" Sou cliente da Autoeurope pelo menos desde 2017 e sempre tive total confiança no aluguel de carros pela empresa, sempre contratando a opção mais cara, com todos os seguros inclusos, para evitar aborrecimentos em balcões de locadoras. Até então a experiência era positiva (inclusive em aluguel em MIA com outra locadora em 2018, a Enterprise, tudo correu bem). "
" Em maio deste ano, ao alugar um carro com fornecimento da Dollar, passei por situação constrangedora em vários aspectos, e posso dizer que fui vítima de intimidação e fraude. Ao chegar ao escitório da locadora no aeroporto, já me deparei com um cliente sendo tratado aos berros de "You crash, you pay!" por alguém que parecia ser o gerente. Aparentemente o modus operandi era o funcionário empurrar itens desnecessários e, ao serem recusados, chamava o chefe, que passava a intimidar os clientes. Assim, chegou a minha vez na fila. Entreguei o voucher à atendente, que o RETEVE. Passou a questionar a quantidade de malas e dizer que teria que fazer um upgrade, alegando eu ter contratado um "Small SUV", o que era uma FRAUDE, pois contratei um "Intermediate SUV-Tucson ou similar". Ela insistiu de forma grosseira e percebendo que já estava sendo vítima de achaque, disse que não aceitaria fazer o upgrade e concordei em receber o tal Small SUV. Ela chamou o gerente como que reportando um problema e passaram a discutir que carro iriam liberar, que foi finalmente um Buick Encore, "Small SUV" de fato. Não contentes com a tentativa frustrada de me tirar dinheiro, disseram que faltava um seguro, que custava 10 dolares ao dia, e então começou a gritaria do "You crash, you pay!". Deram a entender que não liberariam o carro se eu não concordasse com o tal seguro e fui COAGIDA a assinar. Depois disso, ofertaram passe de pedágio, recusei, ROAD SERVICE, RECUSEI, e então uma cobrança de combustível supostamente vantajosa no preço por litro, caso devolvesse com o tanque vazio, o que aceitei por já estar impaciente, mas claro que também se mostrou ser uma proposta abusiva, se valendo da pressão por aderir mais itens. Dias depois recebi da Dollar, por e-mail, um recibo com a descrição das cobranças e verifiquei que o valor cobrado de 10 dolares ao dia, supostamente do tal "seguro" estava descrito como "PREMIUM EMERGENCY ROADSIDE SERVICE"! Segunda FRAUDE! Só disso foram 109,89 dolares mais taxa local de 7%, mais o iof que paguei no cartão de crédito. Solicito à Autoeurope tomar providências para banir a Dollar MIA e reembolso dos valores indevidos cobrados, o que não vai cobrir o assédio moral pelo qual passei, mas reduz o prejuízo e evita de fazerem novas vítimas! "Detalhe": tive ainda que conviver com baratas no carro a ponto de comprar um inseticida e a partir do uso, ter que andar com os vidros abertos, para não me intoxicar! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PHILADELPHIA, US - Reviewed by GEORGES - 18 June 2023
" Rien à dire "
" Personnel assez désagréable à aéroport. Première voiture avais une bulle sur un pneu. Changement de voiture dans une station Enterprise, voiture un peu vieille, mais correcte. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SEATTLE, US - Reviewed by ZSOLT - 15 June 2023
" Very flexible and reliable "
" Everything was almost perfect, one tiny thing to note is that the tank was a bit less than full "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JACKSONVILLE FL, US - Reviewed by ROBERT - 30 May 2023
" Best price/coverage, every time. Highly recommended. "
" Short line, very straightforward process. However, though I reserved a "Midsize SUV" I was first given a Chevrolet Traverse, which is an enormous 3-row/8-seat SUV, apparently considered a midsize in the US but way too big for me. Went back to the desk and was given a Mitsubishi Outlander Sport, which was much better and more in line with what a midsize SUV is to me. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by BOZIDAR - 18 May 2023
" as expected, user friendly and efficient platform for car rental, one of the best worldwide "
" smooth and swift processing at LAS airport, car in excellent condition, very competitive pricing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by URMAS - 17 May 2023
" Good price! "
" Dollar "check-in" was very long - about 45 min. just waiting time at LAX. At first they give us an old and uncleaned car, but after after making remarks and disagreeing, they quickly gave us a new and decent car! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by LUKA - 14 May 2023
" Auto Europe, You do Your job really good! Thank You! "
" We had a very bad experience with our recent car rental at Thriffty at San Francisco Airport. When booking the car, we chose and paid for car insurance (we chose standard insurance, the only thing that was not included was Optional Premium Emergency Roadside Service (PERS)). At the counter, the lady asked us if we wanted any additional insurance and we explicititly said no, that we only want what we already chose and paid for when booking the car. She said ok and to sign the papers then. She then requested the credit card that we used when booking the car. Soon after we left the place, Thriffty charged us 124,18 $. We assumed it was some kind of deposit which we would get back upon returning the car. When we returned the car, we got a receipt, from which we saw that Thriffty actually charged us for roadside service in the ammount of 9,99 $ per day + taxes and realized we would not be getting our money back. This is something we did not order and did not agree to. Actually, we explicitly declined any additional services or charges when picking up the car. Something like this has never happened before and we did not expect to be scammed by a rental car company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by AIDAS - 06 May 2023
" Ordering was easy, we expected to have everything included, but had to pay extra while picking the car "
" I was charged additional 594 dollars instead of 150 which were mentioned in the voucher. They said it is for insurance or something and there was no way to refuse it. First car they provided was a bit broken(fuel door didn't close, boot lid was not working) they changed it immediately, but we received smaller car (first was ford expedition, new one was ford explorer) however the car we received was almost new with really good fuel economy. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 05 May 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by GASPER - 05 May 2023
" All good "
" Overall ok. Staff at the counter was not very helpful regarding the car choices. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MITJA - 02 May 2023
" Worth it "
" Top... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by FRITZ - 30 April 2023
" Professional & efficient Autoeurope online booking platform incl. competitive pricing. "
" Selection of available cars was very limited during pick-up process in Phoenix. Technical issues with the car after first day of rental (e.g. lots of warning lamps popping up in the cockpit). Unsatisfying, time intensive exchange of the car in the following day; not very helpful staff to solve the problem. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LAS VEGAS, US - Reviewed by FRITZ - 30 April 2023
" Very professional and efficient Autoeurope online booking plattform combinded with competitive pricing. "
" Unfortunately the pick-up as well as the drop-off process for the rental car were pretty unsatisfying and extremely time consuming (obviously the agent did a mistake while putting the respective data in their system, which resulted in a faulty assisgment of the car. This had to be resolved in a very time consuming manner upon return). "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MIAMI, US - Reviewed by GEORGE ROBERTINO - 28 April 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by WILLIAM - 17 April 2023
" :) "
" Hi, This is the 2nd car we have hired with you within the last 9 months, both Ford Expiditions. 3rd car overall in the last few years in USA. We have found the company and the car great on both occasions. Once in Denver and recently in San Fran. Sami I think it was who I returned the car to in SFO was very kind. We have 2 visually impaired kids and he gave us loads of time to get all the technology and stuff out of the car. Also a mention to Tevin in customer care SFO, I left a disability badge in the cvar and he searched to find the car downstairs and returned the disc to us. We have had trouble free driving on all ocassions. Thanks :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by IGOR - 14 April 2023
" Auto Europe has again proved as a reliable car rental platform. "
" The rental went very smoothly and flawlessly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by LUCIE - 13 April 2023
" The autoeurope website indicated that the deposit could be paid with a debit card, but my card was not accepted. I have never had a problem in any other car rental agency. "
" The person at the counter was inexperienced, sexist and rude. The autoeurope website indicated that the deposit could be paid with a debit card, but my card was not accepted. I have never had a problem in any other car rental agency. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VIOLETA - 04 April 2023
" I wrote above "
" I was not told in advance about extra charges. I asked for navigation because we are from Europe. I was not told that cost extra and how much that will be. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BIRMINGHAM, US - Reviewed by WILLIAM - 02 April 2023
" Good vehicle Easy pick and drop "
" Easy to pick up and drop "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DANIEL - 29 March 2023
" Very easy and understandable guidelines. Reasonable rates. No questions, use them again!!! ❤️ "
" Amazing service! Love Alamo stuff. So kind, friendly and proffessional. Only Alamo in States !!! ❤️ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MITJA - 28 March 2023
" No comment. "
" No comment. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMPHIS, US - Reviewed by NIKLAS - 26 March 2023
" Very unsatisfied with Dollars handling. Second extensive waiting within a week at Dollars "
" We had to wait 4.5 hours to get a car that was reserved and confirmed. Very unprofessional and ignorant staff. No compensation. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
HONOLULU, US - Reviewed by IVAN - 24 March 2023
" Perfect "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ANDRIS - 21 March 2023
" No any complaints about autoeurope.com, ecxellent experience many times. "
" We were literally tricked into buying extra insurance. Thrifty employee did not explain any of his actions, just said that he is going to charge our credit card for security deposit. Only after he charged credit card, he gave as print-out without any explanation. Later we understoods that instead of taking security deposit, he added insurances (PAI/PEC, Prem Road Serv) and fuel option "full-empty", which in total cost us extra 365 USD. Security deposit obviously was 200 USD, as total sum charged was 565 USD. During our servicing he did not mention any added costs and did not ask our approval for anything. Never before have we experienced a situation where an agent quietly adds what he wants without asking, so we in good faith did not pay attention to his actions. Of course we should have been more careful, but this kind of business is against any ethical norms and customer service rules. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by TAIKKI - 21 March 2023
" Booking process was great. But to get help afterwards is difficult "
" Car was dirty, car had technical issue. Budet charged for fuel although i returned car full tank "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by DARYL - 18 March 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by TIMOTHY - 16 March 2023
" See previous comments "
" Only two people to check in a large number of customers, resulting in a check in time of over 90 minutes, followed by approximately a further 90 minutes wait for the vehicle due to a shortage of vehicles. Total time over 3 hours. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by NASSIM - 08 March 2023
" All good from check-in to check out "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JEANNINE RYLANDER - 07 March 2023
" We have used Autoeurope several times and always been pleased with the cars we have rented. "
" Easy, fast and great prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENSACOLA, US - Reviewed by BOGOMIL - 04 March 2023
" Staff in Pensacola airport is very nice! "
" Staff in Pensacola airport is very nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by AHMED - 16 February 2023
" Auto Europe gives the best rates. "
" The car had a big dent in the front and they didn't bother to change it.. likely I noticed the dent and documented it before taking the car. something was wrong when going on the highway it didn't run in straight line. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NEWARK NJ, US - Reviewed by AHMED - 16 February 2023
" Auto Europe always gives best prices "
" The agent was very friendly both of them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by EAMONN - 09 February 2023
" I have used Auto europe numerous times over the last number of years and everytime my experience has been positive. I will continue to use them as my number go to site for car hire. "
" Very fast service on collection and drop off. convenient location close to interstates. Vehicle in good condition with just a small bit of window cleaner left on the window. I would use Dollar again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAND RAPIDS, US - Reviewed by KLARA - 07 February 2023
" exellent "
" exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by WILLIAM - 05 February 2023
" Excellent rental experience "
" good price, nice car, efficient check-in and check-out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by PATRICK - 02 February 2023
" all went well "
" liked the inclusive rate offered through Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ELIZABETH - 01 February 2023
" I have recommended because I use auto europe as it is straightforward, easy and offers good rates. "
" Other than the long wait in line to pick up the car it was a very good experience. Efficient staff, drop off, clean car that was enjoyable to drive, explained about signing up for tolls online. I would definitely use them agsin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN - 31 January 2023
" Very pleased. "
" Very pleased with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by THOMAS - 21 January 2023
" Very good service "
" We have had three times to change the cars , the cars are in a bad condition We have to pay for filling fuel although we have filled full ! I think it is a system to get more money from the renters. We have to pay for the second drive for the whole time although we needed it only 10 days I think that was the last time I use sixt. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by ANDREW - 16 January 2023
" It was the cheapest rate but not worth the aggravation of worrying about being stopped by police with no car rental or insurance documents inside the car. I was quite upset driving the car out of the car rental lot. "
" Check in was difficult. 1. I was sold a package described as "insurance" but it was really "roadside assistance". 2. They produce no paper documents or receipts. All correspondence are sent to email. I had no insurance card or certificate inside the car. I had no proof of car rental inside the car. 3. The credit card authorization amount included the original pre-pay amount. I thought I was being double charged. I had to log in to my credit card website to see the actual amount deducted. 4. Picking up the car, the employees refused to look at the scratches with me, saying that they had already looked at it and that it would be in the email (which turned out not to be true as I never saw any documentation of a car inspection.) "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GRES - 12 January 2023
" --- "
" The car that I receive had a malfunction with fob, I would get a message that the fob was not in the car while driving and I would have to stop the car switch it off and then switch back on to be safe. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MIAMI, US - Reviewed by NATHALIE - 10 January 2023
" I regularly use Autoeurope and until now I have always been satisfied. "
" Nice personal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LUC - 10 January 2023
" Not great, but not worth making a big fuzz about it. I will avoid Dollar in the future. "
" - Dollar provided a Nissan Murano, which they label as equivalent to the Jeep Grand Cherokee, which was mentioned on the voucher. In my view, the Murano is a level lower than the Grand Cherokee. - The counter staff was not friendly at all - rather blunt - The rental car had a strong cigarette smell "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MIAMI, US - Reviewed by MARKO - 09 January 2023
" Easy booking, insurance included in rates. Competitive prices. "
" Very quick and easy process of receiving and returning the car, very nice and friendly staff. We were offered an upgrade free of charge which is always nice. What I would recomend to them is that they check more regularly the condition of tires, the front tires were quite worn down and not inflated to the right psi. Also interior cleaning could be better, but it was not all bad, just the back side of the drivers seat was for some reason not cleaned. Overall expirence was quite good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by IMANTS - 09 January 2023
" Easy and comfortable booking, thanks for your service! "
" Everything was really nice. Ron at drop-off helped with everything and explained how to proceed to terminal. Guy at counter (forgot the name) also was very helpful and nice. Vehicle did not have active Adaptive Cruise Control and I was missing this - that why I lower the score. Besides that, everything with the car was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTLAND ME, US - Reviewed by MAURO - 06 January 2023
" good and careful client assistance "
" good service - car in rather bad conditions "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ATLANTA, US - Reviewed by LASZLO - 06 January 2023
" We were satisfied with the provider and the car. "
" Alamo is the best! :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 01 January 2023
" all good "
" absolutly satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTA ANA, US - Reviewed by DAVID - 17 December 2022
" Easy going to SNA "
" Very good car with Apple play "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ERIK - 07 December 2022
" The booking system provides a very good overview of options and price structure. Prices are competitive and I have used Auto Europe many times, and plan on using them again. "
" The vehicle had been booked and confirmed 3 months in advance. Upon arrival, following an overseas flight of 10+ hours, it took 1.5 hours to get through the line and present the paperwork to the counter staff. Only then did I learn that there was a shortage of vehicles. I was asked to wait a few hours. I estimate that approximately 100 people were crowding the premise leaving mainly standing options, and an increasing level of frustration, leading to shouting between disgruntled customers and staff. In the end, after having waited for a total of 5 hours, the staff told me I could be waiting the entire night. I gave up and took a taxi to my hotel and returned the following day. I then got a vehicle. I asked about some sort of compensation for the long wait, the expenditure of 80+ dollars on taxi, and the delay of our vacation - and the fact that I was still charged for the full rental period. I was told that they could not do anything to accommodate the inconvenience. I have rented many cars in the past. This experience, in contrast, is by far the worst in terms of lack of customer service, information, lack of appreciation/reimbursement. I have a hard time recommending Dollar to anyone, and will not spend my money on this company in the future. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MIAMI, US - Reviewed by ROLAND - 07 December 2022
" Auto Europe easy booking good prices "
" Didn't get the class car I reserved, car wasn't ready (1,5h wait) Rental car was dirty/filthy Had a chip on windscreen (found out 5 min after pick up station closed) but hertz stations at FLL airport denied exchange Was charged with one way fee although included in rental price "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by ?YECHIEL - 29 November 2022
" 10 "
" 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JULIANE - 14 November 2022
" All correct, as expected "
" Fastest service I have ever received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DARUSH - 13 November 2022
" Not a great experience, got the worst possible vehicle "
" There is pure solicitation at the counter, no courtesy no accommodation towrds customers. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by KARLIS - 12 November 2022
" Bad experiance about dollar "
" Dollar employer doesnt tell me about EZPass, he told me i can pay by cash, but actualy i can not because all tolls is cash free. Now i need to pay instead of 1.25$ about 30$ per each toll. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by JOSE ARGELIO - 09 November 2022
" I felt very well "
" Excelent atention "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by ANTHONY - 08 November 2022
" Positive. Competitive prices "
" The Sixt people in Newark were very friendly but as ever, they tried to sell me unnecessary insurance . The check out process took a long time because Sixt wanted a lot of contact details and forgot to obtain a credit card deposit. The car itself was OK but had an unusual number of dents and scratches. The windshield was not cleaned from the inside.d "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by GUNNAR - 02 November 2022
" I will recommend Auto Europe but not Avis. "
" The rental car performed fine. However, the counter staff at Avis in Seattle was quite unpleasant. Instead of offering explanations, she repeatedly said 'I am just doing my job' in a very impatient tone. We were actually very taken aback at her attitude. (We picked up the car at a very quiet time in the evening when there were few customers.) She also incorrectly informed us that the drop off charge would be billed at the time of drop off, when in fact the voucher showed that we had already paid for the car in full, including the drop off charge. This is the second time we have rented a car from Avis at SeaTac (through Auto Europe) and had poor customer service. As well, it is now more than 96 hours since we dropped off the car and the final bill has not yet been settled . (We had an extra driver for two days, which is the only extra cost we incurred.) "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by TIRSO - 31 October 2022
" Autouerope gived a good service. Dollar failed by deliver me a car with emty thank. "
" The.treatment was good, but Dolar rented me a car without gas and charged me a full thank. But they gived attention to me. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 28 October 2022
" Good pricing and availability - seamless! "
" I really thought the service was excellent with a clean low mileage vehicle - best service I have had for years in the USA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by ROBERT - 26 October 2022
" Very efficient service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SERHAN - 20 October 2022
" A very good package for travelers to USA. "
" A very good package for travelers to USA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN BERNARDINO, US - Reviewed by PATRICK - 17 October 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DMITRY - 17 October 2022
" Ok "
" The car was quite old and not very clean. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by NIR - 14 October 2022
" excellent "
" car was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by LAURENT - 03 October 2022
" Thank you ! "
" We were so happy you had a yellow convertible mustang ! Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MATIJA - 27 September 2022
" Efficient, everything as agreed. Very good, thank you "
" Very positive all the way. Only issue at the end, because no parking available at lot they requested car for return and no one was at desk that I could explain. Now I can see that they charge my credit card twice foe 25,87 eur and I don't know why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DAMIAN - 26 September 2022
" Price was good but would give you a 10 only if you start including National in your list. Their lineup of Luxury cars is appropriate to the name, you'd never get handed a Chrysler 300 there. They have plenty of Audi, BMW, Volvo, and Mercedes on hand. "
" What Avis considers a Luxury car is a bit of a joke. They wanted to give me a Chrysler 300 at first, a massive POS car that I'd be embarrassed to drive, they are ugly and guzzle gas, and do not crash well if you have a bad accident. Far more likely to get seriously injured or die than in a foreign car of the same caliber. They put all European cars in Specialty category to prevent them from getting rented under contracts (Including Volvo which is Premium or Luxury at any other brand). Finally I got a Genesis G70 which is a very nice car and seems appropriate for the Luxury category (unlike anything made by Chrysler), but did use a lot more gas than a Volvo S60 or S90. After this experience with what Avis / Budget consider Luxury, I think I'll try going back to National for similar rentals. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 26 September 2022
" Overall everything went well, but fortunately we did not have any problems during the trip. "
" Car was not that clean, windshield wipers was old and not good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by CLAUDIU - 25 September 2022
" It was a great and smooth experience, the car was pretty new, less than 25k miles and their staff helpful and friendly. Easy pickup and drop off. Definitely recommend Hertz. "
" Everything was at high level except the car condition which could be better cleaning. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by OLIVIER - 21 September 2022
" I have rented cars with Auto Europe several times and have always been pleased, but as for all businesses, a true and meaningful comment can only be made when things go wrong, which I do not hope for, though. "
" The counter staff was understocked. There were only 2 employees, whereas there were multiple employees at Avis and a rival company. The booking system of budget at San Francisco Airport is outdated (they still have the blue screen) and although the personell is very friendly (a group of four young women who clearly could not book a car with you took up 20 minutes of the time of the second employee!!). Waiting for almost two hours after a 12-hour flight is simply outrageous! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANTONIO - 20 September 2022
" Auto europe has been just perfect "
" When I picked up the card I refused when asked about additional service ( some, not all of them) but they charged them all on my card even though they confirmed they wouldn't. It's about 150€ so I didn't make a scene but that a horrible customer experience "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by THOMAS - 14 September 2022
" I always rent with auto Europe when I travel to the us because they have all the insurances and the road side assistance already included "
" Alamo bwi is a great location, ask for the car that I wanted that wasn't on the lot and they got it for me. From check in to out it only to 10 minutes ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KANSAS CITY, US - Reviewed by RICHARD - 07 September 2022
" good, simple, clear "
" ok, no problems, just the car was a bit older and had some minor defects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by MARCO - 05 September 2022
" auto europe shall force the full insurance cover for rental in USA for European clients, as rules in US are different. Better to have a full insurance directly wirth Car Rentak company, and AUTO EUROPE shall be dealing directly for this, offering the full cover to European clients renting in USA, as Alamo UK website does, for example. "
" Alamo in FLL is well organised "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by EDGARS - 02 September 2022
" ! "
" ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARCO - 31 August 2022
" Autoeurope è un ottimo broker di autonoleggi, sicuro e anche economico. Comprende assicurazioni che altrimenti noleggiando direttamente non sarebbero comprese. "
" Tutto bene, la macchina in ottimo stato, quasi nuova. Unica pecca al ritiro ci abbiamo messo molto tempo, quasi 1 ora, probabilmente c'era poco personale. Invece il drop off è stato velocissimo, basta lasciare la macchina con le chiavi nel piazzale e si può andare. Avevano detto di lasciare anche oco carburante che poi avrebbero fatto loro il pieno che era più conveniente, in realtà hanna fatto pagare più che al benzinaio... "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by EFSTATHIOS - 30 August 2022
" Please see above!!! I would expect an apology from AUTOEUROPE and some Sort of Compensation for our emotional Damage due to this incident!!!! If I don't receive any appropriate response I will not book with AUTOEUROPE in the future!!! Thank you in advance!!' "
" At pick up SIXT refused to accept the VISA card, that I had used for the booking through Auto Europe, in order to charge the deposit! They said that because the card did not Have in writing my full First and Last name they could not accept it due to their policy!!! The card indicated my name as "E GAVRIELATOS" and my full name is EFSTATHIOS GAVRIELATOS!!!! This was never indicated during reservation or at the Voucher!!! All my credit cards issued by all big banks in Greece are like this and were always accepted by rental companies in Europe with not ever any problem!!!They said that only if we put another driver as additional driver then we could use the credit card of the second driver!!! My wife who was with me had a credit card with her full name but did not have an international drivers license so they could not accept her!!! I tried calling AutoEurope but due to time difference there was no customer rep to answer the phone!!!!! SIXT told us to Look at other companies in the airport terminal that would accept our credit card!!! We checked with a couple of them and they were asking for 2000€ for same car!!!!! Our vacation was ruined if we had not had relatives in Chicago!!! We called them and had to add one of my cousins as an additional driver paying 237$ for nothing!!!!! Just so that we can use her credit card for the deposit!!!! They also refused to accept cash or a Revolut VISA card!!!!! So if we did not have any relatives in Chicago we would have to cancel our reservation and book something on the spot for double the money!!!!! SIXT representative told us that they have similarly declined many customers arriving from EUROPE!!!!! As in Europe it is almost standard that first name is not in full on the credit cards this is an outrageous requirement from SIXT and definitely not something explicitly mentioned on the terms during reservation!!!! I am expecting an official response from AUTOEUROPE as we are clients for many years and this time the experience was horrible and nearly ruined our vacations in the US!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DAVID - 30 August 2022
" See 3 above "
" Efficient pick-up and drop-off. Interesting cars although mine was ver high mileage (51k) for a rental. That said, it drove very well... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by FREDERICUS - 30 August 2022
" Always a pleasure to communicatie with Auto Europe, clear information and fast responses. "
" When we arrived at counter, all paper work was done. We then had to wait over 20 minutes because car had to be cleaned. When we picked it up, it wasn't very clean and certainly not just washed. The car had some small damage, we could find no one to report it too. Then someone came and told us to tell it to the person at the booth. We did, but he was surprised that we told him and said it would not be a problem. The car now and then had some notices when starting up about service being needed. The car had no window fluid and oil was just enough. Tyre pressure was low. It felt like it was not very well maintenanced. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
RALEIGH, US - Reviewed by ROBERTUS - 26 August 2022
" - "
" Very nice people at the counter and at the parking lot. Unusual at car rental agencies. Also very happy with the upgrade we received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JAN - 25 August 2022
" Experience was generaly good except the fee which we paid to the Budget which was not agreed. "
" They charged me with unexpected fee which I was not aware of. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by BENJAMIN - 24 August 2022
" Smooth "
" 100% Perfect & Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SEBASTIJAN - 23 August 2022
" autoeurope was ok , but renta car agencies try to still you "
" they book something that i dident want and i sayed. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ISAAK TONY - 21 August 2022
" Really bad ... You should give me what I paid for ... Totally unprofessional... "
" I booked aGrand Cherokee or similar and I was given a Nissan Murano.....not similar...sorry "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by DEBORAH - 20 August 2022
" Todo bien "
" Todo bien "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by ALBERTO - 18 August 2022
" Muy contento volvere a alquilar con ustedes si lo necesito "
" Nothing to say , all does very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by SHIMONI - 17 August 2022
" Was very good "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAJ-BRITT - 16 August 2022
" Won´t rent from Thrifty again, but understand it isn´t Auto Europe "
" The lines and waiting time to pick up a car are terrible. We were there for more than an hour. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by KRISTIN - 16 August 2022
" AutoEurope worked well with Thrifty! "
" 1 h wait in line. no free Wi-Fi. I h wait at counter to find a car. Had 3 attempts two of which had tire pressure unsafe to drive. Never again Avis. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ALASTAIR - 15 August 2022
" smooth process "
" I felt cheated by the counter staff: they said I would need the ezpass to drive from Boston to New York (USD 67 extra) when in fact I did not, even when staying on motorway all the way to JFK. That is lying and I don't like being lied to. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by MAMDOUH - 07 August 2022
" It's very nice company "
" It's very nice company and the car was very clean and very easy when I got the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW WINDSOR, US - Reviewed by GWEN - 05 August 2022
" Great that the insurance coverages, etc. are included in your car rental packages. I will definitely rent with your company again. "
" The car was very low on oil. The oil light was on. No help from the company number or the roadside assistance. The office where we picked up the car said we could drive an-hour back to the airport and they could check it, but they did not have extra cars. Finally, I checked the oil, almost none, and researched the special type of oil a VW Jetta uses. Then I bought a quart of the special synthetic oil and put it in the car. No problems then. Small thing, but I was paying 1500 for a car with no oil. This has never happened before. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by HALVARD - 02 August 2022
" Autoeurope is eminent for comparing rental prices and to find the best deals. "
" Quick and easy pickup and drop-off. No surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAL - 29 July 2022
" Try it and you will be happy "
" Everything ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ARKADIUSZ - 28 July 2022
" Everything OK :-) "
" Overall OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by MATIC - 28 July 2022
" Staff wanted additionally to charge for items that were already in package, like tires and breakdown cover. "
" We have waited for hours in line to ger the car. The car we got was dirty not cleaned at all. Inside was sticky and bread crumb all over the place. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SYRACUSE, US - Reviewed by ANDREJ - 25 July 2022
" Easy booking and good prices. "
" Vehicle was not clean, had expired license tags and no EZ pass installed. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FORT WALTON, US - Reviewed by GREGORY - 24 July 2022
" I've used Auto Europe for many years and believe they provide excellent value and a wide choice of rentals. "
" The car we received was not the car reserved. It was not new and had some damage which was not recorded and because the rental started at 11pm some of the damage was missed on inspection. I reported it to the manager and it was then recorded. Return was excellent with very helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by RENZO - 18 July 2022
" Easy to book and refund guarantee "
" Everything went well. Given free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEFAN - 15 July 2022
" no problems at all "
" everything worked fine, good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BRIGITTE - 11 July 2022
" We also called AutoEurope helpdesk, and they were pleasant and service minded. All in all, a very positive experience. "
" When picking up our car, I had to use my creditcard. Unfortunately, I forgot my pincode. We weren't able to receive a car then, but Sixt employee Julian did everything in his power to try. We left without a car and went back after 2 days when I remembered my pincode. Sixt employee Victor was also very helpful in making up for our lost days and providing a beautiful car. Thumbs up for Sixt, especially Julian & Victor. Both exceptionally service minded. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by IOANNIS - 03 July 2022
" Excellent service "
" Excellent and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by LASZLO - 02 July 2022
" Autoeurope was great, as always, but service of Alamo was a bit lower quality than it was before. "
" The selection of cars were very poor. Airbag lamp was on when we picked up the car. Apple carplay did not work at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by MARTIN - 01 July 2022
" Ok "
" Good car, great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by NICOLE - 24 June 2022
" very good service, nothing was bad "
" very good service, nothing was bad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by MARTIN - 15 June 2022
" I made a mistake. I wanted to make a reservation for car rental from 7th July 2022 to 11th July 2022 but actually i made reservation from 7th June to 11th June 2022. Change the dates was not possible. So i paid $800 for nothing. I will choose another reservation portal with no prepaid next time. "
" I have no expirience with alamo in Denver. I made a mistake. I wanted to make a reservation for car rental from 7th July 2022 to 11th July 2022 but actually i made reservation from 7th June to 11th June 2022. change the dates was not possible. So i lost almost $800... "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PHOENIX, US - Reviewed by CLEMENS - 05 June 2022
" Good service. "
" Long waiting line at pickup of car. There was garbage in the car left. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by ELIAS - 01 June 2022
" We specificly requested a pick up truck since we would be driving in the US. Such vehicle was not present at the rental location and instead we had to take a family size SUV. This was very disapointing and did not add to making positive memories of our vacation "
" We specificly requested a pick up truck since we would be driving in the US. Such vehicle was not present at the rental location and instead we had to take a family size SUV. This was very disapointing and did not add to making positive memories of our vacation "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by WILLIAM - 31 May 2022
" Fast and no line and nice choices of cars "
" Everything easy and clean. Price very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DMITRIJS - 27 May 2022
" Good service "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PITTSBURGH, US - Reviewed by CURTIS - 23 May 2022
" Awesome! "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by GUENTER - 20 May 2022
" Overall very positive experience with Auto Europe especially the great price that AVIS by far did not offer from their own website which is unusual. Still got my membership privileges (upgrade). Usually I book directly at the top rental car companies as I´m a member there, but the currently crazy price levels triggered me to look for alternatives which I found with Auto Europe "
" Fast efficient check in and good fee upgrade to a better car (I´m AVIS Preferred member) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by RAQUEL - 19 May 2022
" n/a "
" everything was alright except that we had to wait for almost 1 hour for an appropriate car seat for our 21 months old son "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ALLAN - 19 May 2022
" The whole process with Auto Europe and Alamo was smooth and efficient and the prices are good too. "
" Very smooth pickup as usual. Was able to use the automated screen at the airport to print my contract, then head to the garage and choose my car from the line of SUVs. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIJN - 16 May 2022
" Overall good, nice car, friendly staff. Price slightly too high. Car could have done with internal cleaning. Access to this location is temporarily restricted due to building works, which should have been indicated. "
" Good. Slightly overpriced. Car was dirty inside. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PROVIDENCE, US - Reviewed by JAN O - 13 May 2022
" So so because of the GPS "
" An non updated maps on the GPS made it very hard for me to find the right exits "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MANFRED - 26 April 2022
" Although I am "Avis preferred" and used my time already few dais in advance and filled out everything online and provided DL I had to wait in line - only 2 persons in front, however it took 30 Minutes. My question why I had to do everything in advance online: "I don't know. Also no Upgrade "
" Although I am "Avis preferred" and used my time already few dais in advance and filled out everything online and provided DL I had to wait in line - only 2 persons in front, however it took 30 Minutes. My question why I had to do everything in advance online: "I don't know. Also no Upgrade "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOUISVILLE, US - Reviewed by ALEXEY - 20 April 2022
" Total scam. To service, but I have to pay. Crazy scheme. In all booking if I can not provide a card and do not use the service at least I get the refund except the service fee. But here rules say that if you do not provide the driver license or credit card, it is your problem and you have to pay for everything. Crazy! Thanks God I had only one day of a rental with you and will think twice to use your service. Also will publicize my review to all available resourses. "
" - "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by RICCARDO - 13 April 2022
" Easy and quick "
" Easy and quick. After a 11 hours flight it was all we needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by STANISLAV - 11 April 2022
" Except for a relatively long time when picking up the car "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JULIUS - 27 March 2022
" no comment "
" To be able to hand in the papers, we had queue for a good hour at the counter on sunday evening. There were a lot of customers but only three manned counters :-( "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
DETROIT, US - Reviewed by ATTILA - 24 March 2022
" Everything was great. "
" Everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by COLM - 22 March 2022
" Great service as as always "
" Great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by CATHERINE - 15 March 2022
" When I contacted AutoEurope to clarify the business with the free full tank, I had a very quick and satisfying response, and the local Dollar representatives had been duly informed, so that they didn't charge me for gas like they wanted to do in the first place. "
" The car was missing a traffic camera cover, I think, and there were still some documents inside the glove box. There was some confusion as to whether a free full tank was or not included with my deal (it was, but it's not spelled out on the French version of the contract) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FORT MYERS, US - Reviewed by MITCHELL - 15 March 2022
" Always get great value with Autoeurope. "
" I love Autoeurope, Budget was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBIN - 06 March 2022
" as always fast, smooth, excellent service desk ( had to cancel and rebook because i was flying into a differtent aiport) "
" The toll road implementation is a big rip off. if you use the toll roads once you pay 60 dollar for a week, even if you dont use the toll after that day. Other company's like alamo do a correcter fair way. pay for what u use. Could not pick my car. Again other brands let you choose what car you want ( in the same category ) "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
JACKSONVILLE FL, US - Reviewed by ROBERT - 06 March 2022
" Much better rates through AutoEurope than directly from rental companies "
" Budget counter at JAX always understaffed, very long line. Staff works as quickly as possible but might try a different company like Thrifty/Dollar next time as lines much shorter. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by HELLMUTH - 28 February 2022
" Rented from a town office. No car selection but very speedy service and better rates. "
" Vehicle had a few issues but I received a compensation voucher for my next rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by BETH - 26 February 2022
" car was clean and ran well "
" all went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by COLM - 20 February 2022
" Smooth and efficient "
" Extremely happy with the service always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREJ - 05 February 2022
" Great overall experience. "
" Quick and friendly service, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JOHANNES - 15 January 2022
" the car was unsafe and we were lucky not to crash. I traveled with my wife and small kids and I am really disappointed to have receieved such an unsafe car from Hertz. When we traded the car, I explained it to the staff but they did not do anything to compensate us, no upgrade or discount and hardly an apologies. I hope they did change the tyres before renting it out to the next family. "
" We received a Ford Escape, not really the right size SUV, but did not complain about it. It had over 45000 miles on it and we had severe hydro planing when it started raining. The tyres were worn beyond a safe thread. I did not expect to get an unsafe car. We were allowed to swap it after we called about the problem, but that did take away a lot of time from our day at Seaworld. The replacement car had good tyres. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MIAMI, US - Reviewed by NIKO - 09 January 2022
" With Autoeurope the rental conditions are very clear and there are no surprises or additional costs. No hassle! "
" There was a mixup with booking codes at the start, but this was quickly resolved. We managed to pickup the car early. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by TIM - 04 January 2022
" Poor "
" rip off re florida sun pass for tolls.Kept trying to up sale and upgrade me "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERTO - 04 January 2022
" excellent "
" Could work on shuttle pick up , took more.than 30 minutes for.the bus to arrived "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by AMY - 02 January 2022
" Excellent "
" All very smooth, the car was amazing and clean. We got a free full tank of petrol which lasted nearly the whole week. Fabulous service at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by VESNA - 17 December 2021
" Everything was so easy...the car was clean, in great condition, with low mileage.... The rental price was great...it was worth it... Thanks for the experience! "
" Everything was so easy...the car was clean, in great condition, with low mileage.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MIRAN - 17 December 2021
" Nice "
" Expensive, increase of 300% compared to 2 years ago, that applies to all rental companies though. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JULIAN - 16 December 2021
" Easy and better than last times "
" Easy. Better than previous budget experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by NOEL - 14 December 2021
" Très bon suivi "
" Je préfère l'ancien mode de pickup car l'ancien Return car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MIAMI, US - Reviewed by FRANCISCO - 01 December 2021
" Me han cargado 250 $ sin razones! "
" Budget charge 250$ no reasonable "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GLORIA - 05 November 2021
" Awesome experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CHARLES - 05 November 2021
" Good price excellent service provided by Budget in the US "
" Good price excellent service provided by Budget in the US "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KRISTIN - 05 November 2021
" I waited in line for 1 hour at the counter to get my car. "
" I waited in line for over 1 hour to get my car. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SYRACUSE, US - Reviewed by MELANIE - 20 October 2021
" AutoEurope offered a great deal, with flexible terms and insurance. Perfect. "
" Smooth as silk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FEDERICA - 15 October 2021
" Everything good. "
" I would have appreciated a help in the set up of the child car seat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KOVAL - 03 September 2021
" Even exceeded my expectations "
" Not friendly staff at the drop-off point. Other thing was great! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MITJA - 31 August 2021
" Staff at counter ok, but he car and other ux far below expextations. "
" Car in very poor condition, not serviced, tire was leaking air...Customer service not replying to email even after a week. Still waitig a reply. Wrote anstomer r "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
SEATTLE, US - Reviewed by IOANNIS - 22 August 2021
" Very efficient, delivering service as expected, with no surprises. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by FCO JAVIER - 18 August 2021
" All taxes should be included, but at pick up time Budged requested extra USD 189 in order to pick up vehicle. You need to count on unexpected extra expenses when booking with budget. No extra service or vehicle change was requested. "
" At pick up there was a single counter for around 20 customers waiting. Over an hour waiting time. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TAMPA, US - Reviewed by RICHARD - 15 August 2021
" Vehicle was excellent, again, wait line not good "
" Wait line extremely long, over 1 hr for pick up. Upselling and offering of various items/insurances a big nuisance. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALBERT - 22 July 2021
" Great staff, great car! "
" Very friendly staff, all quick but clear! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JULIAN - 15 July 2021
" ok "
" i was given a car that had a service light on. the exchange process took too long since there was no one at that desk and the other people who were not with customers could not help "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
OAKLAND, US - Reviewed by AURORA - 09 July 2021
" AutoEurope continues to be a great service that we rely on when traveling. "
" When we arrived to pick up the pre-paid convertible, they had none available, said they would ensure we would have "a car so we wouldn't be stranded" and were unable to ensure access to a convertible at other budgets locations. The counter staff said we could call around to find a convertible and trade the VERY dirty old Jeep they gave us for a convertible if WE could find one. While we were able to do so later in the day, and the counter staff we dealt with were very friendly, it was unacceptable that our prepaid car was not ready, and that the counter staff could not locate where we could go to trade the car, but that we had to spend time calling around on our own to do so. The condition of the first Jeep was very dirty, and the condition of the Camera was fair. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
RALEIGH, US - Reviewed by PETER - 17 June 2021
" The final price was real, no additional charges or surprises. "
" Renting has gotten very expensive. Surprising that I saved 200€ booking through a 3rd party app rather than booking directly with Budget. Annoying that I cannot get quotes in dollars because I live in Europe. Best thing is that all important insurance was included in the price - no surprises "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYRTLE BEACH, US - Reviewed by FRIEDHELM - 13 June 2021
" Very satisfied "
" Great that spouse is incl. as Driver without any additional costs! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FERNANDO - 08 June 2021
" In the website i rent a Car that appears with US$1099.43 but you charge me in my credit card US$1378.6 , so i never understand why, thats misleading advertising. "
" The Car wasn't clean enough and wasn't the model that i thougt it was suposed to be. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by PEDRO - 02 June 2021
" Auto Europe tried to solve the problem at distance. "
" When arrived to pick up the vehicle the staff mentioned that they didn't have availability. After many highly costly international calls they manage to find a vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by WILLIAM - 31 May 2021
" Very good with the car and the process "
" The waiting to receive the car was to long and slow, 2 hours to get the automobile plus Teo hours in emigration, just figure how frustrate it was "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by EKATERINA - 19 May 2021
" I fully satisfied with autoeurope. "
" There was a huge line to the counter. I've done everything via self-kiosk, but there was line to it as well :( "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GUY - 14 May 2021
" It was exept this n/ package charge so far ok. "
" They charged me a n/package fee. I do not know what that is and why this is not included. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by ROMAN - 16 April 2021
" !! "
" !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEPHEN - 11 April 2021
" Very poor reception and even with a free upgrade and was degraded and líes to indicating that the price I was confirmed at already included the free upgrade reason for the good deal! I've rentas cars for 50 years and this was a first! Even purposely parked the midsize car in the standard SUV lot trying to scam me!!!! A bunch of thieves at MIA! Should fire them all! "
" Very poor reception and even with a free upgrade and was degraded and líes to indicating that the price I was confirmed at already included the free upgrade reason for the good deal! I've rentas cars for 50 years and this was a first! Even purposely parked the midsize car in the standard SUV lot trying to scam me!!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MIAMI, US - Reviewed by MARCO - 10 April 2021
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROMAN - 07 April 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MIRKO - 03 April 2021
" Everything was very professional "
" Fast and very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROMAN - 11 March 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROMAN - 07 March 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAYER - 01 March 2021
" Horrible experience, waste of time and money "
" The manager at Alamo LAX, told me he couldn't provided to me the car I demand a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PHILADELPHIA, US - Reviewed by GEORGES - 28 February 2021
" Très bin dans l'ensemble "
" Très bin dans l'ensemble "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MARC - 25 February 2021
" wir haben bis jetzt noch keine schlussabrechnung von thrifty erhalten! "
" . "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROMAN - 15 February 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANDRII - 15 February 2021
" I didn't get final explanations from Auto Europe why Alamo has frozen full amount as a deposit (not € 100). "
" Alamo is OK. But this time car was not cleaned well inside. And even my booking was already paid in advance, Alamo frozen full amount ($ 510) till the drop off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by MICHAEL - 18 January 2021
" As stated before cars not clean "
" Car smelt like smoke,had to return it and got a second car that was extremely dirty, in Covid time not acceptable at all, were unhappy "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ROMAN - 17 December 2020
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by GONZALO - 15 December 2020
" Auto Europe has excellent customer service, prices and transparency. Great company, will remain as a loyal customer. "
" A normal experience typical of USA rent'a car company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by MIRSAD - 10 December 2020
" Preileistungsverhaeltniss bei Autoeurope hat gestimmt. "
" Ich habe aufgrund Krankheit meine Anmietung ansagen muessen. Alles lief bestens. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by EUGEN - 05 December 2020
" Overall not bad "
" They dont have anymore large amount of cars to choose from.Instead you have to wait 30 min to an hour for the car to be delivered and after so many hours of flying. This is not exactly a pleasant thing. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JOHANNA - 27 November 2020
" Álamo refused to honor the AutoEurope voucher because I have an American driver's license. It was not shared when I booked the car through Auto Europe that a European drivers license was necessary. When I tried to address this with Auto Europe, they were unhelpful. I have had to double-pay for car rental during the same period because of conflicting policies between Auto Europe and Alamo which neither agency seems willing to take responsibility for. "
" Álamo refused to honor the AutoEurope voucher "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLAGSTAFF, US - Reviewed by MITCHELL - 18 November 2020
" Very satisfied with service and value from Auto Europe "
" Car we picked up was very dirty which was concerning especially due to COVID. We found garbage, dirt, dust. Cleaned the interior touch spaces ourselves. Never received a car in this condition before "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by ROMAN - 18 November 2020
" ! "
" ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROBERTO - 08 October 2020
" Excellent "
" I had problems with the battery, but they replace the car. So, no problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by NIKOLAI - 13 September 2020
" No car was provided as Alamo demanded return ticket which I hadn't "
" Rent was unsuccesful "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by CAROLINE - 03 September 2020
" no take car "
" not take car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by TIMOTHY - 17 August 2020
" Very simple process. The newly introduced 20€ cancellation fee seems unfair to those who had already booked before Covid. "
" Sixt divided the long-term rental period into two periods with two contracts (28 dayds and 11 days). This made the overview of entire costs etc. very untransparent and unnecessarily complicated. Even the counter staff seemed unable to explain how the total costs added up. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PROVIDENCE, US - Reviewed by THOMAS - 17 August 2020
" overall satisfactory "
" overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by DIMO - 03 August 2020
" Everything went smooth "
" Everything was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ADRIEN - 29 May 2020
" Everything was good but just for European people you need to know that most of us have DEBIT card and not CREDIT card even if in the common langage we say credit card. For US it's different so if you have debit card you absolutely need to know that at the counter they will ask you a fly/train return ticket at the exact day of your rental car return and leaving from the place you take the car. If not they will not give you the car even if you insist. This it was happened to us at Miami airport in May 2020. They didn't want us to give the car (even if already paid with Autoeurope in advance) so we were forced to buy our return ticket at the last moment (not our original plan because we wanted to buy them at the last moment for more flexibility) and was quite expansive. On this part i blame more autoeurope than Alamo because I called them and they didn't warned me for this tricky part although they are used to deal with European customers using debit debit card. After this pick up and drop off we're very smooth, cars was greater than we expected and time at the counter was quick and Alamo price are very good, the cheapest we find with insurance. "
" Everything was good but just for European people you need to know that most of us have DEBIT card and not CREDIT card even if in the common langage we say credit card. For US it's different so if you have debit card you absolutely need to know that at the counter they will ask you a fly/train ticket at the exact day of your rental car return. If not they will not give you the car even if you insist. This it was happened to us at Miami airport in May 2020. They didn't want us to give the car (even if already paid with Autoeurope in advance) so we were forced to buy our return ticket (not our original plan because we wanted to buy them at the last moment for more flexibility). On this part i blamed more autoeurope than Alamo because a called them and they didn't warned me for this tricky part although they are used to deal with European customers using debit debit card. After this pick up and drop off we're very smooth, cars was greater than we expected and time at the counter was quick "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 13 April 2020
" without any problem "
" everything okay "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by DIRK - 08 April 2020
" Verry clear and easy! "
" No comments other than it takes pretty long before we ware servised on the incheckcounter. All the other was above average! Nice staff on the airport by the way! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by NICHOLAS - 08 April 2020
" I enjoy renting from Auto Europe. "
" The air pressure light went off. I later went to a petrol station and had to check all the tires and filled one that had insufficient tire pressure. I wish this had been done at the car rental facility so that I didn't have to waste time identifying and fixing the problem myself. Basic maintenance checks seem to be lacking. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ARTURAS - 01 April 2020
" Everything was perfect "
" Highly recomended. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by INGRID - 24 March 2020
" Top notch! Great value for money. "
" Very happy with my experience at Alamo. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by MARKO - 19 March 2020
" Autoeurope also!!! "
" Thrifty is the best!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANDRAS - 13 March 2020
" The booking went fast, when I contacted the customer support (due to flight delay) they were responding quickly. I will booke here again. "
" I didn't want the full gas option, but they said its just a deposit. When we brought back the car with a full tank, we had to go back to the office and stay in line to get back the gas option "deposit". It was a bit uncomfortable, but overall we had a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by MIRZA - 09 March 2020
" Superb "
" Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RUBEN - 08 March 2020
" quick response and easy to use website. prices always better than other sites. "
" smooth as always. great car and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by ALEŠ - 07 March 2020
" Vehicle wasn't clean when we start our rent! "
" Vehicle wasn't clean when we start our rent! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
KONA, US - Reviewed by CHRISTOPHER - 03 March 2020
" My worst car rental in a long time "
" At Kona, all the other rental buses were doing a 5 minute circuit, but the Avis/Budget bus took 15 minutes to arrive then took a full load of people to Budget as Avis was closed with no explanation. It then took a further 40 minutes at the counter as only 2 staff were on although 3 more were wandering around doing nothing. Car provided had an almost flat tire and very noisy transmission. By contrast, drop-off at Avis was quick and easy. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by JOHN - 02 March 2020
" It was simple and easy "
" Was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by CHRISTOPHER - 01 March 2020
" Would have preferred a better car "
" Although not too old, the Kia Rio provided was tatty and the steering was extremely vague making driving it a tiring experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by WILLIAM - 01 March 2020
" N/A "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JUSSI - 25 February 2020
" Swift process, good value. "
" They convinced me that I can not use my own sunnpass toll sticker in Florida on their rental car. Somehow I do not believe this. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by EUGEN - 25 February 2020
" I will return "
" Outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 24 February 2020
" Autoeurope experience was fine. But I won't book Budget through you again. Or through anyone again. "
" We had to wait almost 2 hours to get the car. There were too few counter staff and the whole process was extremely inefficient. Even so, to some extent we were lucky. Unlike other customers we actually got a car that night. When we got the car it very late and dark so it wasn't until the following morning that we realised how unclean it was inside. The windscreen washer fluid had also not been filled. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by WENDELIN - 23 February 2020
" Good cars for fair price. "
" I have in general a very good experencies with Alamo. Only that an employee at the exit of the car rental facility refused to activate our siriusxm and didn't tell the truth. Later it was clear that it was just laziness. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by RUBEN - 22 February 2020
" I don't know what I need to say. "
" The car was pretty good but it should be more clean a car when a new customer ride in a car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DAYTONA BEACH, US - Reviewed by ROBERT - 21 February 2020
" Offered price was equal to the final one. Full insurance included to the final price. "
" Excellent and proffesional servis staff in Daytona Beach. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by SIDNEY - 20 February 2020
" Great, no problems or issues. "
" Very positive experience. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by OLIVIER - 20 February 2020
" Really bad - budget are crooks I have rented with Alamo for ten years - never ever a problem! I go back to alamo "
" They did not have any available cars so after we had been standing in line for 2 hours we had to wait a further 30 min to get another car that we did not really want as it was far too big and too gas consuming. We handed in the car with full tank but got charged with 22 usd as they afterwards claimed 2 gallons were missing compared to the level the car had at delivery !!!! even though staff confirmed the tank was full and it showed full when we handed it back.. Full is full. Never Budget again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by ERIC - 19 February 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ELI - 08 February 2020
" First time I used Budget. I do not think there will be a second time... "
" Long waiting line. No kiosk. Car was not that clean. Fuel was not full. Transfer to Miami Cruise port is not included while it is with some other rental car companies... "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NORFOLK VA, US - Reviewed by PETR - 07 February 2020
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by ANDREW - 05 February 2020
" Will rent from Thrifty again. Their tollway payment tag works better than Alamo or Budget. Thrifty charges a $10/day fee with unlimited use of the tollways. "
" Everything was perfect except for the car drop off. I wasn't offered a receipt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MATTEO - 02 February 2020
" top! "
" best experience with car rental ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by BILL KENNEDY - 01 February 2020
" Budget counter staff at FLL (Ft. Lauderdale airport) refused to accept my prepaid Auto Europe voucher no. EU17334796. I request a full refund of this voucher from Auto Europe. "
" Budget counter staff at FLL (Ft. Lauderdale airport) refused to accept my prepaid Auto Europe voucher no. EU17334796. I request a full refund of this voucher from Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JURI - 01 February 2020
" Car was clean and in good condition. Pick up and drop off was fast and smooth. "
" Everything was smooth and good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PARSIH - 29 January 2020
" See above under 'experience with Budget' "
" I had a notice on the board telling me that I had to go rapidly to a Budget agency for checking as there was something wrong with the car That's what I did loosing a precious amount of time : They found out oil was low as well as there was no water for the wind shield wiper That has been duly taken note by the Avis/ Budget agency in Berkeley Upon returning the car , I asked for a compensation for the inconviency / time lost They agreed and told me that they would refund 100 dollars my credit card ...............which I did never receive! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by KLAUS - 26 January 2020
" Positive "
" Good car, low consumption. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by WILLEM - 22 January 2020
" Renting from Auto Europe is somehow a lot cheaper than renting directly from Alamo or other rental companies. Rental went smoothly and without any hick ups. "
" Fast, friendly service. We had a very pleasant journey because of the great, brand new rental car from Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by HELLMUTH - 15 January 2020
" Excellent rental experience "
" No problems--efficient pick-up and drop-off. Car was in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by SOKRATIS - 14 January 2020
" Everything was o.k. "
" The only problem was the long waiting time at the counter "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ERWIN - 14 January 2020
" Clear communication, I knew what I got for how much. Auto Europe has yet to disappoint me "
" They tried to sell the toll pass by claiming that cash payment was mostly not available anymore. This turned out to be false information (i.e., a lie), as I paid cash every time "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by EVA - 12 January 2020
" It was easy to take the car and easy drop off. "
" Nice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHELLE - 12 January 2020
" The price was ok. I had to cancel one reservation and it was straightforward "
" We had to queue for It took over 1 hour to speak with the counter staff and get the car. There were only 2 counter staff to deal with a very long queue "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COSMIN ALIN - 12 January 2020
" Nice. "
" Very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by DANILO - 11 January 2020
" We are extremely satisfied with Auto europe, every time we book. "
" Car was great..We are satisfied with everything except one, car could be cleaner on the outside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by BERTA - 09 January 2020
" Once again Dollar and Thrifty rental charges a daily fee for the E-Z pass where other car rentals charge a flat fee once you reach $20.00 plus tolls. The daily fee of around $13.00 per day when you are only using it to exit and enter the airport is outrageous to charge a customer. I will not use this company again. "
" Dollar rental charges a daily fee for the E-Z pass where other car rentals charge a flat fee once you reach $20.00 plus tolls. The daily fee of around $13.00 per day when you are only using it to exit and enter the airport is outrageous to charge a customer. I will not use this company again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by EVANGELOS - 07 January 2020
" easy booking with the best rates "
" all ok "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARIYA - 06 January 2020
" Perfect "
" Everything was smooth as always, no surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by LASZLO - 06 January 2020
" We are very satisfied. "
" Alamo is the best. Also, we loved the Mustang we rented. See you next time :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POMPANO BEACH, US - Reviewed by RUI - 05 January 2020
" Easy and very good value. "
" Windshield wiper on the driver's side was malfunctioning so I had to have it replaced myself. Cost was immediately deducted from balance due at drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by MARCO - 05 January 2020
" Overall it was one of the best car rental experience I've ever had. Thanks Dollar and thanks Auto Europe! "
" Fast and efficient. Great choice of cars and excellent prices. Didn't try to sell services I didn't need "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JAN - 05 January 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALAN - 04 January 2020
" Love your service and value. Don't even look at other providers anymore. You guys rock! "
" Incredibly helpful and courteous check in staff. And check out was super quick. (Had bad experience in the past with Budget in New York, otherwise would have given a 10 above.) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SANTA ANA, US - Reviewed by ARTHUR STEPHEN - 02 January 2020
" As stated poor "
" Talked into a bigger car on the basis that my cAr was not suitable available. Gave in And upgraded the car up a category and asked to extend the drop off time as a trade off for doing so only to be charged for that privilege of drop off two hours later than first planned, Car full of dings And Denys and such not featuring in the hand over docs real poor experience overall "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by SIGURDUR - 01 January 2020
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MIRKO - 31 December 2019
" Nice expirience "
" Very good! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by LEON - 27 December 2019
" Always a pleasure "
" Simply the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by EDMUNDS - 26 December 2019
" I will use again this service, if good offers stays remain ;-) "
" Using Alamo second time, all went smoothly. Good cars selection in Orlando,FL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by TJASA - 22 December 2019
" additional payment for the bigger car (should be included in the price), no one did not show us the cars features "
" additional payment for the bigger car (should be included in the price), no one did not show us the cars features "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by PETAR - 18 December 2019
" I trust Auto Europe. "
" The car was not entirely full, but I wasn't charged either for not returning it completely full, although I returned it with more fuel than received. I am fine with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHARLES - 15 December 2019
" One of the best rental experiences I've had in a long time. "
" The staff and LAX (pickup) and SFO (drop off) were excellent. Friendly, professional and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by TIBOR - 12 December 2019
" As per my booking I was entitled to an upgrade but Dollar DM refused my request telling that my renewed (?) bokking did not include it. The car was not properly cleaned at time of pick up. At time of dropping I did not receive any docs, I had to go to Dollar counter to have one. "
" See my comments under 5. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MARGAUX CAROLINE - 11 December 2019
" all went smoothly, perfect! "
" overall a good experience besides the staff at the counter that didn't provide me any information and was very rude "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JIRI - 09 December 2019
" All was O.K!!! "
" All was O.K!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by RUI - 09 December 2019
" Great! "
" Great. Vehicle was in amazing conditions and the counter staff was extremely efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by IEVGEN - 08 December 2019
" Auto Europe is great for international travelers "
" overall good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by HARIS - 06 December 2019
" I was very Satisfied. "
" I was very Satisfied with rent. I recommend Alamo to all visitors or turists in Miami. Best regards. Haris Tahirović "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JETTE - 06 December 2019
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 05 December 2019
" Very good service From booking to collection and return of the car "
" Very good service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ROSARIO - 04 December 2019
" Smooth experience "
" The car wasn't new and had already several scratches. One of the tires needed to be inflated. Apart from that, everything went well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by KAUPO - 04 December 2019
" I booked altogether 3 cars. In some reason, two of them came with all the insurances and the third one came without any. I had to pay a lot extra at the counter. If I book 3 cars in exactly same way then I really wouldn't expect the company to change the conditions in between "
" Had to change my car 3 times during the rental period. The first car had expired number plate and Alamo charged my card for the ticket because of their car has an expired number plate. Horrible customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by ERIKS - 25 November 2019
" --- "
" --- "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MAGNUZ - 23 November 2019
" I really appreciate your service, I have used it some times during the years, and I am very satisfied every time. "
" Everything was very good and the service was quick. The only thing was that the guy at SFO insisted that I haven't "car breakdown service" included in my rent, and I was tired after a long overseas journey and could not find it on my voucher there and then. But I found it later, and after Communication by e-mail with Alamo, the fee was deducted. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by ANNA - 21 November 2019
" All went smooth "
" All went smooth "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GIORGIO - 21 November 2019
" Every year we rent a car for 1month minimum up to 3 months Alamo up to now has always been perfect. "
" The best in USA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MANUEL - 20 November 2019
" Got the car with all extra packages, nice Rims / Dodge Uconnect / all electric adjustments. Nice "
" Had a problem with the car and it was - without any hesitation - swapped on our stop in San Francisco on our Roadtrip from LA and Vegas. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 20 November 2019
" like allways perfect "
" No US car aviabile, "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by NUNO - 19 November 2019
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by WERNER - 19 November 2019
" I had to cancel my reservation and book again several times because Auto Europe dropped the price. "
" You get always a good car. The staff is always helpful and very friendly. If I rent a car I prefere Alamo. Alamo also has very good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by CLAUDIA - 18 November 2019
" I ask for some refunds for my extra time and milleage I have lost "
" The car had break problems, tried to swap it two time was sent to a i dependant dealer who would not change. I wrote a complaint have not hear anything back yet. Never "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
MIAMI, US - Reviewed by EUGEN - 16 November 2019
" Good communication with Autoeurope customer service!Thank you! "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLOTTE, US - Reviewed by CHRISTIAN - 16 November 2019
" All good "
" I asked for an upgrade from standard SUV to a slightly larger SUV. The upgrade price was 1080 USD on a prepaid price of 343 Euro. Crazy rip off, but a part from that they were nice. No queue. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JON - 14 November 2019
" small trunk but a good car. "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by FRANCISCUS - 13 November 2019
" Very satisfied with auro europe car rental and booking service "
" Friendly staff, no pushing for additional insurance or equipment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHRISTOPHER WILLIAM - 13 November 2019
" When I returned my car, the guy who took the car back in said the following. "Ah, you booked through Auto Europe, you're good to go! Have a nice day!" When renting a car in the states, there are so many annoying add-one and fees and Hidden charges... glad that Auto Europe made this process effortless- no bullshit. "
" The first car we got, after about 3 days had a severe defect causing the tires to lose air. Enterprise gave us an exchange with no questions asked, but we still had to drive a fair distance on the tire which was losing air, fortunately we did so in Las Vegas, rather than in the desert. The second car they gave us as a replacement had the exact or similar problem. Tire pressure sensor - must be a Nissan issue. We immediately exchanged that car. At this point we were fairly annoyed, but they upgraded us to a Volvo XC90 from a Mitsubishi Outlander, which is a very nice and safe car. This gave us peace of mind for the remaining duration of our trip and we were happy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by EDUARDO - 11 November 2019
" As said before Alamo gave me a bad time when I went to pick up my reservation. "
" I have rented a car while I was on Portugal last week to pick it up at the Miami airport with Alamo. They didn't accept the rental from you because I didn't have a Driver License from Europe, I only have my US Driver License issued by Florida DMV. I never have problems with any rental car company and it was very frustrating after a 9 hour flight find this issue. I had to rent from Sixt a vehicle and paid $149.49 almost 4 times the rental I was offered by Auto Europe. Please refund me the amount I have been charged and let me know if Alamo was correct to decline my reservation. Thank you very much. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by DANIEL - 11 November 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KRZYSZTOF - 09 November 2019
" You are providing a good deal and value for the customers. Thank you. "
" Just one comment - after coming back I have discovered that I have been charged for "PREMIUM EMERGENCY ROADSIDE SERVICE" for the amount of 131.26 USD and this has been issued on me without asking me on the counter if I would like to have it. In fact I do remember that the lady on the counter just told me that I do have it, but nothing about that it will cost me extra money on top of what I already have paid. I do understand that Americans are used to be ripped off with hidden costs and small foot prints but that is not really welcomed in EU. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHAN - 08 November 2019
" In my booking there was a specified car that has the opprtunity of 2 extra seats (7) but when i was about to pick up the car it was a normal 5 seater. Alamo refused to give me a 7 seater car for the same cost so I had to double the rental costs to have a car that suited our company of 6! "
" In my booking there was a specified car that has the opprtunity of 2 extra seats (7) but when i was about to pick up the car it was a normal 5 seater. Alamo refused to give me a 7 seater car for the same cost so I had to double the rental costs to have a car that suited our company of 6! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NORFOLK, US - Reviewed by PETR - 06 November 2019
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by DARUSH - 06 November 2019
" Autoeurope is my first choice and I am renting at least 60-70 days care in a year. If everything goes well Autoeurope is great if you run to a problem don't expect any help from Autoeurope. But the others are not better except Check24. "
" Good price friendly people average vehicles but you get what you paid for I "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by SANDI - 06 November 2019
" Very satisfied "
" Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 05 November 2019
" Auto-Europe hasn't refunded anything from the amount I had prepayed before the rental whereas I was denied the rental because I am an American citizen and the rates were only valuable for non-American citizen. I was told to book another car on site that cost me double of the price whereas a friend of mine (who is American as well and had a rental with the exact same modalities and dates) was able to pick up the car without any issue. "
" My rental was denied because I'm an American citizen. But for another rental for the exact same period with the exact same modalities on the same day, the car was delivered to a friend of mine (who is American as well). I've had to rent the car again for double the price I had payed online. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MARTIN - 05 November 2019
" Much faster and easier than all other rentals I've tried. "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by NICO - 04 November 2019
" all very well "
" friendly staff, good car, quick return facilities "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by RUBINA - 04 November 2019
" easy handling good deals & prices "
" good service good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by OLIVER - 04 November 2019
" Everything worked well for me. "
" Very pleased with Alamo "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by DENIS - 03 November 2019
" Plenty of choise and great car 2019 year. But Just not so clean on the outside. "
" The car should have been cleaned before pick up. But great chose of cars and everything great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by PETER - 01 November 2019
" Auto Europe was well organized and well priced. I recommend them. "
" everything super well arranged, Budget car JFK very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RAIMO - 31 October 2019
" GPS, that was included in price was not functioning properly and caused a lot of problems. For some reason my credit card was charged by additional 110,86 EUR on top of the rental price without any explanation. I have asked rental company to refund the unduly charged amount and explain the reason of this claim. "
" GPS, that was included in price was not functioning properly and caused a lot of problems. For some reason my credit card was charged by additional 110,86 EUR on top of the rental price without any explanation. I have asked rental company to refund the unduly charged amount and explain the reason of this claim. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GJORGJI - 29 October 2019
" Apart from the not returned money, I`m satisfied with Auto Europe "
" Dollar charged me 200 USD for some guarantee with a promise that they will return the money the very next day when I return the car. More than two weeks have passed and I`m still waiting for the money "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MIAMI, US - Reviewed by AMIT SHAAN - 28 October 2019
" You people are ripping off customers with your so-called discounts but actually people are fooled by the companies in paying a lot more money and not getting what they want. "
" I rent a car every two months while in Florida. But this was the worst of them all. I was looking for Europcar in the hall which was nowhere to be found. By asking on several counters somehow I come to Advantage. Here I am informed that the car I have reserved (Kia Sorento) is not on their list. They have only two SUV's (a Hyunday Tuscon and a Toyota). So, I was forced to take another smaller car. But the staff was forcing me to upgrade my reservation for a bigger car for which I had to pay an extra of 100 dollars a day. I didn't want another car but the SUV, but that was not possible. So ultimately I was given a Dodge Van, which I thought was horrible for me and for which I paid another 150 dollars extra. I will never ever rent with Auto Europe. I was going to send a complain, but am writing that here for you. Very very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MIAMI, US - Reviewed by GERGELY - 28 October 2019
" The company and the car was quite good. I think we didn't get an uprage,that is why we wasn't very satisfie,because we haven't booked a better car,because we will get it anyway. (The difference was not much,5 dollar.) Next time we will chosse and pay what we want. "
" The company and the car was quite good. I think we didn't get an uprage,that is why we wasn't very satisfie,because we haven't booked a better car,because we will get it anyway. (The difference was not much,5 dollar.) Next time we will chosse and pay what we want. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ROLANDS - 28 October 2019
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by EINAR SIGURDUR - 27 October 2019
" thange "
" wery good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STANISLAV - 27 October 2019
" nothing to complain about "
" nothing to complain about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STANISLAV - 27 October 2019
" nothing to complain about "
" nothing to complain about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FRANCISCO - 27 October 2019
" Everything was fine as expected. "
" Everything was fine as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHANN - 26 October 2019
" One word : Great "
" Best car rental in Orlando. Good car great service and the only car rental I will do business with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KRAISORN - 26 October 2019
" The best car with the best price "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by ROMAN - 26 October 2019
" I wrote three letters of support and did not receive a response in a week "
" I must pay 300 USD one way fee, but budget withdrew 377 USD from my card, why? the employee at the car issuance said that additional drivers were paid, although the voucher indicated that the drivers were paid, for a long time did not want to include drivers for free the car was dirty outside and inside was garbage, leftover food In the parking lot there were free Chevrolet Suburban and Ford Expedition Max, but the car issuing officer said that you can only take GMC Yukon. I asked Ford as in a voucher "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by REMY - 25 October 2019
" Ok "
" Everything ok "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROBERT - 25 October 2019
" We were waiting for 3,5 hours for our car, stuff was telling us stories. Car was not available. We expect a discount or at least a voucher for next time otherwise we see each other again "
" We were waiting for 3,5 hours for our car, stuff was telling us stories. Car was not available. We expect a discount or at least a voucher for next time otherwise we see each other again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by HALLDOR GRETAR - 23 October 2019
" It took some time to get the car, especially since I wanted to register 3 drivers. I thought I could do that without their presence but no. It took approx. over one hour to get the car delivered. On delivering the car I got some additional fee on my invoice for "Concession fee recovery". I don't know what that is! Finally, when I got the car it was very nice. Good assistance at the gate leaving the rental company. "
" I discovered at the airport that on the voucher said that the rental company was THT Combo. It gave me no information! I didn't know which bus to take to the rental company. I tried to call the phone number on the voucher but without any answer I was stuck. Finally I got some help from a bus driver from one of the car rentals. Very frustrating!!!! It might help to put "Thrifty Car Rental Combo" on the voucher! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MAKSYM - 23 October 2019
" Everything was very fast and professional. "
" Everything was very fast and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CHRISTOPHER - 23 October 2019
" Special thks goes to both the gentleman who helped us at the counter & to Ms Priscilla whose cheerfulness is infectious :)) "
" Dollar has a early check-in option that makes things faster & smoother when i get to the counter. In this way, i can chk-in right after i am confirmed with the booking, and the process is shortened at the counter. Dollar also has a easy choose & car pick-up system. We really appreciate Their kind staffs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by VIACHESLAV - 23 October 2019
" Great experience. I was super happy to get all the insurance coverages included into the price by Alamo themselves and don't face upsell at exorbitant prices or other pressure at the counter. Website can be better in terms of comparing different car deals. "
" Both pick up and drop off went much faster than expected and without any hassle. I was very positively surprised by checking-in at a kiosk, especially as I looked at a big line to the counters. Possibility to choose a car to drive from a row of cars of the same class. It enabled me to pick a car where I could fit in as I'm quite tall. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by GUNILLA - 23 October 2019
" I asked for a refund since the promised upgrade, insurance etc was not included, even when it was stated in my voucher, and the answer I got was pure bullshit. It referred to Hertz and did not apply to my case at all. Still waiting for a reply to my second email. "
" They wanted more money and did not honor my voucher. My rental cist almlst doubled. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PHOENIX, US - Reviewed by ANDREA - 22 October 2019
" I only rent cars through Auto Europe. I was never be able to find better prices. "
" As usual, I was proposed several upgrades, both of the vehicle class and the insurance coverage. I selected a certain vehicle among the several available because it was a 4WD and I own the same car. Unfortunately, it had a high mileage and a number of scratches and small damages both outside and inside. Nothing to be worried about, but I would assume it was in better conditions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by GUDMUNDUR - 22 October 2019
" I have had nothing but a good experience with Auto Europe "
" The car was dirty and foul smelling when I received it, the gas tank was only 3/4 full when I received it. When I returned it full they said it was not completely full and charged me 10 dollars. When braking the wheels at the front vibrated violently. I complained about the breaks when I returned it and the person receiving the car thought nothing of it. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by DENIS - 21 October 2019
" 10 "
" 10+ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by TONI - 21 October 2019
" All good with Auto Europe. "
" I was on a business trip to my customer Ford and I wanted to rent a Ford Escape. Therefore I made my rental in advance. No Ford Escape was available at my Arrival. So, to be able to rent a Ford I had to make an expensive upgrade. For that reason I will take my rental car next time by another car rental agent. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KATARINA - 20 October 2019
" Great car rental webpage. "
" Nice car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by MENGLIN - 17 October 2019
" really good, recommended. "
" very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KEVIN - 17 October 2019
" . "
" Dollar forced me to buy a toll tag insisting there was no other option to pay for tolls other than pay the penalties per toll if not. No other major rental agency does this in MIA. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GARETH - 16 October 2019
" Easy pick up and selection of cars was great. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by MARCEL - 15 October 2019
" absolutely nothing to complain "
" absolutely nothing to complain "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by STEPHEN - 15 October 2019
" Autoeurope had sent the documents clearly showing what i had paid for, i had no issues because of this. I found it easy to book and to prepay for everything i wanted without having to wait until i was at the Alamo collection desk. My Autoeurope experience was very good. "
" The cars were dirty, it took us 10 mins to clear the gates, and then just outside the gates someone backed into us damaging the car, the staff seen it happen and had the attitude, its not our problem! A taxi driver told us what to do as Almo staff were useless. I returned the car and got a new one, dirty again, and the tank was 3/4 full, the girl said she would note it for us, she didn't! The staff at LAX seem to be clueless and lazy. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by DAVID - 15 October 2019
" We needed to fly home early and called as per the contract, to notify an early return and different location. We were told by Auto-Europe to just turn up at the desk at the airport the next day and seek the refund for the unused days there. This was despite us saying we needed to return it that day and to a different location. As you requested, we went to the Dollar desk at the airport and they said the refund would be given in a few days time. We contacted Dollar and they agreed to refund us the unused days. They said they have refunded our money to Auto Europe for you to give to us. Please can you return the $96 to us immediately, as per phonecall with Anika from Dollar on 12th October at 11:05am. "
" Not very knowledgeable. Rude staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by BALINT - 14 October 2019
" easy to rent and no problem at JFK with the adminisrtation neither "
" administration and car rental was quick and efficient, staff helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by ILYA - 14 October 2019
" Good choice of cars. "
" Everything was fine. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by GUILLERMO - 12 October 2019
" Would recommend Autoeurope, but not Alamo. "
" Counter staff argumentative and rude. Car smelled if smoke and had no windshield wiper fluid. The back cover for the luggage compartment was on the back seat. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CHICAGO, US - Reviewed by HEIMO ERNST - 09 October 2019
" Was ok "
" Was quite good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by RADOSLAV - 07 October 2019
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTESVILLE, US - Reviewed by FRANCISCO - 06 October 2019
" Good car, good people, no extra charges. Highly recommended "
" Good car, good people, no extra charges. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by REMIGIJUS - 06 October 2019
" everything was OK, just the price was a little bit too big :) "
" what is it? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TIM - 06 October 2019
" All ok "
" At the counter there are always attempts to sell unfavourable tank regulations. Unfortunately the self-service terminal never seems to work for German customers. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by LAURI - 05 October 2019
" No problem whatsoever "
" All was smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MITJA - 03 October 2019
" In general I was satisfied with Alamo. "
" I was not satisfied with selection of luxury cars. In the end I took Camaro, which is Premium car. It was not cleaned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEWARK NJ, US - Reviewed by MICHAEL - 02 October 2019
" very good "
" verrk good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JEAN-MICHEL - 02 October 2019
" Clear "
" Long queuing at the arrival. Car in a relatively poor condition. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by SERHII - 01 October 2019
" Strongly recommend! "
" Service and car was perfect! Thank you for the awesome jorney! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RAMUNAS - 01 October 2019
" Since my plans were changing, I had to change my reservation several times and this was done easily without any issues. "
" Very smooth automatic pick up, friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SERGEI - 30 September 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEKSANDR - 30 September 2019
" Good deals you can select from. "
" very smooth experience. No major delays, no problems with cards. Quick and awesome. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 29 September 2019
" they managed the car replacement very quickly and efficiently after the accident "
" inside of the windscreen was quite dirty and the view was difficult in the sun, so we had to clean it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by MARTINUS - 29 September 2019
" All and all very good. We had a Nissan Rogue for 3 weeks which was fine. No problems what so ever. "
" To return the car at Hertz JFK is in a bit of a bizarre "parking". It is all very narrow. But after that it was done very quickly. There were NO luggage carts available ???? "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ZIGA - 28 September 2019
" Everything as expected. Thumbs up! "
" Satisfied with the service. Would rent here again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROCHESTER MN, US - Reviewed by AWNI - 27 September 2019
" The car was good "
" Counter staff most of the time did not answer the telephone calls. I decided to drop off the car in other state. So I called them to ask about how much I have to pay for one time drop off fee in another location in another state. He said 189$. When I went to the airport I was told I have to pay more than 400$ but I I made new contract only 300$. When I decided to pay the one way drop fee I went again to the airport. Luckily I found another person who told me the one way drop fee is only 119$ only. I hope you make it clear for your staff how much the one way drop fee "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TAMARA - 26 September 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MASSAPEQUA, US - Reviewed by RISA - 26 September 2019
" Everything was perfect! I was given a Prius, which i loved driving! I will certainly use again on my next trip! "
" it was perfect! I will certainly use again on my next trip! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JULIAN - 25 September 2019
" I was satisfied overall with the rental. thanks "
" The car had a scratch on it and nobody inspected it either at pick-up or drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by OLENA - 25 September 2019
" I am very happy with my rental experience. Thank you! "
" It happened, that I had to exchange the car. I am very satisfied with the way Alamo managed everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ARVYDAS - 24 September 2019
" Everything was perfect and for good price. "
" So far everything was great. Now waiting how much will they take for a tall crossing "Golden Gate bridge". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ASHER - 24 September 2019
" Great car, good experiance "
" Great car, good experiance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARTIN - 23 September 2019
" Easy as pie, thank you! "
" Absolutely perfect!!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MARIA VICTORIA SANCHEZ - 21 September 2019
" I would suggest that you have a word with AVIS on their customer service. It is terrible! "
" Counter Staff do not know how to process 3rd party providers. The staff are rude and not helpful at all. The car tires were not inflated properly causing the car to veer to the right the whole time we were driving. Unsafe! The car was also dirty and not cleaned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by LJUPCHO - 18 September 2019
" Excalent. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LJUPCHO - 18 September 2019
" It was excellent exparince. "
" Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STANISLAV - 18 September 2019
" Seriously Auto Europe, you are the only company in the world which really delivers service and beats prices out of the fat suppliers; among hoards of auto rental scammers out there, some of them with big "respectable" names. You are the magic weapon in car rental world. How do you do this? "
" Very good selection of cars, though they do not allow to select fullsize SUV from the entire garage (like for standard SUVs and fullsize cars) and just provide two cars to choose from. Seamless service though, cars are good and mostly almost new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by VLADIMIR - 16 September 2019
" Good choice of cars, no surcharges on the spot "
" The car was not ready, but because we waited, we got a higher class car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MIHAEL - 14 September 2019
" / "
" / "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
HOUSTON, US - Reviewed by ADLAI - 13 September 2019
" Because of a little damage I needed to contact the IAH Branch via mail and it was helpfull. Quick response and found assistente at the drop off "
" Rental company you can trust. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by FREDERIK - 12 September 2019
" - "
" - all battery chargers broken in first car, had to bring it back before our holidays, ver annoying - car had not been washed and cleaned thoroughly by picking up, lack of clean and fresh feeling - found sausage slices between seats - we easily got a new car when we brought the fist car with broken chargers back - good Dodge Caravan car - quick service and efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by FRANK - 09 September 2019
" see 3 "
" besides the fact that our reserved vehicle type was not available (for which we were compensated with a very nice upgrade) the whole experience was flawless "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAKUB - 05 September 2019
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MIAMI, US - Reviewed by AXEL - 02 September 2019
" See above "
" The car I rented was not avail. They gave us a van,the car was ok,but not good in the rain! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DOMENICA - 01 September 2019
" I always book with you "
" Very slow attention at the counter. There was a long queue and just 1 person taking care of us. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAPE CANAVERAL, US - Reviewed by ASTRID - 01 September 2019
" The helpful attitude of the agent at the drop off site at MCO was greatly appreciated. When he saw that I had my mom and a wheelchair with me, he offered to drive us to the departures area in front of the ticketing counter with the car. "
" The helpful attitude of the agent at the drop off site at MCO was greatly appreciated. When he saw that I had my mom and a wheelchair with me, he offered to drive us to the departures area in front of the ticketing counter with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by HEIKKI - 01 September 2019
" Everything OK "
" Return was really problematic because of the construction around city Office - no clear signs "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
HAVERHILL, US - Reviewed by LEONIDAS - 31 August 2019
" Auto Europe has a weird phenomenon where a particular range of dates will show no availability and then adding or removing a day from the range will work. Other than that, it was fine, i have used the service before. "
" The car was not ready although i had been calling starting a week ahead. I had to wait for 2 hours for them to find a car at the day of the rental. I have provided this feedback to Hertz as well. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JULIAN - 31 August 2019
" Bad "
" Rude callous staff except for great shuttle drivers "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by XAVIER - 30 August 2019
" good welcome nice car "
" first time with Hertz it was perfect "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by YETUNDE - 30 August 2019
" I have been using Autoeurope for years and recommend it all the time. "
" It was an easy enough process. They did try to upgrade us but we didn't need a larger car. The car itself could have been cleaner and it turns out that one of the doors never locked so we had been leaving our things in an unsecured vehicle without knowing it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by CRISTIAN MARIN - 30 August 2019
" Everything went smooth and in general as expected. "
" There were very few cars to chose from, otherwise I was pleased with this car rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by BERTRAND - 29 August 2019
" I am disappointed about the Z toll plan charge and cost. Poor communication as well as another better option was available but only mentioned when returning the car. On the other hand, I would like to be able to add second driver option upfront at the booking, not when being at the counter. "
" I am disappointed about the Z toll plan charge and cost. Poor communication as well as another better option was available but only mentioned when returning the car. On the other hand, I would like to be able to add second driver option upfront at the booking, not when being at the counter. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PORTLAND OR, US - Reviewed by IGOR - 29 August 2019
" Smooth pickup and drop-off process. Thanks you specify explicitly what is included within the price and what is not. "
" 3 additional drivers for a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDRAS - 28 August 2019
" 10/10, total perfect! "
" Perfect. Five stars! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETR - 27 August 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JESUS - 26 August 2019
" Good service and time to deliver car "
" Good service and time to deliver car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by CANDAS - 24 August 2019
" Dirty car but we accept it because there is no substite car at the station "
" The car was very dirty when pick it up. Especially inside of the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTLAND ME, US - Reviewed by ELIAS - 21 August 2019
" Relating to INTERRRENT: I arrived just past midnight due to a 50 min delay in my flight and they did not care to wait for me, but did in fact charge for the NON-SERVICE. They should be struck off your supply base. "
" I did not book a HOTEL, but a CAR RENTAL: PICK UP INTERRENT Aug 15, 2019 - 23:30 BARCELONA AIRPORT "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by FLAVIO - 19 August 2019
" AVIS ha addebitato costi non previsti nella prenotazione Auto Europe. "
" AVIS ha addebitato costi non previsti nella prenotazione Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by EDGARAS - 18 August 2019
" Perfect! "
" Be careful with vehicle pre-fueling options, everything else is fine. Even some parking for Hertz clients are provided in popular places. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ONOFRIO GIUSEPPE - 18 August 2019
" Sebbene avessimo un contratto all inclusive abbiamo dovuto pagare una forte integrazione in denaro, quasi 300 euro senza giustificazione. "
" Sebbene avessimo un contratto all inclusive abbiamo dovuto pagare una forte integrazione in denaro, quasi 300 euro senza giustificazione. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by FLAVIO - 16 August 2019
" Overall experince very good "
" Nice service and very good car at Las Vegas airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MIRAN - 15 August 2019
" Not complains. "
" Everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by JESÚS - 09 August 2019
" Bad experience, not likely to rent from them again. "
" 2 hours wait to get the car...system was supposed to be down. Car was dirty and not even close to a Tucson...a small Kia "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by GUNNAR INGI - 09 August 2019
" Autoeurope still best way to rent a car. "
" Employee at counter offered upgrade which could be understood as free upgrade but was in fact supposed to cost almost double the rental price already paid. Also tried to sell expensive additional insurance as mandatory although we had additional insurance. Made the whole experience unnecessarily more than an hour longer which was difficult with 4 young children after a 10 hour flight. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by VASSOS - 08 August 2019
" I need to know if I can get a refund since that I didn't get the car. Please let me know thank you "
" They are unhelpful, the car was fully pay and they didn't let me get it because I didn't have with me my country license and I had only my international license I understand if it is there policy but I had a copy in my email that insured it was. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JURIJS - 06 August 2019
" Good "
" Really perfect, nothing to complain. Arrived 1.5h after the office should be closed due to plane delay and still the employee waited for me and I got the car without any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JESUS - 05 August 2019
" Ok "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SALT LAKE CITY, US - Reviewed by PERRY - 03 August 2019
" Hertz is not clear about what they give to you. "
" we have extra cost without any reason and the CAR was very small for a SUV "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by NINA - 02 August 2019
" Pick up of the car with a duration of 2 hours because of a long queue and only two counters with staff open! The car itself and the drop-off was satisfying, but 2 hours of waiting for the car is not really desirable! "
" Pick up of the car with a duration of 2 hours because of a long queue and only two counters with staff open! The car itself and the drop-off was satisfying, but 2 hours of waiting for the car is not really desirable! "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTLAND ME, US - Reviewed by JAN - 02 August 2019
" When you accept payment via debit card, you should be VERY specific about the fact that the rental company only accepts credit card for the deposit. My whole vacation was nearly ruined, and I had to pay three times as much as I had budgeted on to rent another car instead. And when I called AutoEurope and asked for help to solve the situation, the lady said I could have a refund of 400 Euros, but I never saw that money either. I will never use AutoEurope again, and I will warn everybody I know against using you, too. "
" I don'y know what Hotel CXL is. I certainly never stayed there. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by MARCO - 01 August 2019
" The lady at Front Office ha ben unpleasant and aggressive. As like as tourist i have never seen a treatment so rude . "
" The lady at Front Office ha ben unpleasant and aggressive. As like as tourist i have never seen a treatment so rude "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by JORN ERIC - 01 August 2019
" Easy to book. Lots of choice. Many options. Everyone will find something here. "
" Good rental car. Nice to ride. Could choose our car from a number of options. Would definitely rent here again. Just pay attention to the options for refueling and the option to pay the toll (was confusing). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by STEVEN - 31 July 2019
" Apart from the visa very efficient "
" Only issue was that they couldn't process our Visa - which was odd since they worked fine everywhere else. We couldn't therefore pay for the second driver which was a nuisance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CORNEL - 29 July 2019
" Due to a flight cancellation, i was arriving one day later than expected. I tried to reach Auto Europe in order to let them know. No US number was provided (I was flying from Panama to Miami) and the European numbers were not answering the call as there is a 7 hour difference and I was calling out of business hours. If you guys do rentals all over the world, then you should be able to assist your customers 24/7. I have 2 bookings in Europe for the next months and seriously think of cancelling them. BTW, also tried to reach Avis but no operator was answering. Finally left a message (that nobody got) but was lucky enough to get to the rental pick-up less than 24 hours late, so the booking was still valid. "
" Quick pick-up, friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by LAZAR - 29 July 2019
" very clear info "
" ok, no special comment "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TAMPA, US - Reviewed by PETER - 29 July 2019
" The car was not in best shape, some shivering in the wheel in certain speeds and a lot of scrapemarks on the surface, that was not pointed out when I fetched the car. "
" Quick service! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by DUNCAN - 28 July 2019
" Auto Europe experience was a pleasurable one and definitely recommended. "
" On arriving I was greeted politely by the counter staff. However, they tried to sell me a car higher than my requirements on the excuse that my luggage wouldn't fit (I knew it would and had to repeat myself three times to get the car). Car also had a dent at the back but it didn't affect performance or safety. I also had to point out myself that fuel was included as this was not mentioned by the counter staff who wanted me to return the car with a full tank of fuel. Overall I can say I am satisfied. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DENVER, US - Reviewed by DIETER - 27 July 2019
" see above "
" From a previous car rental in Hamburg I learned and had a close look at the vehicle at hand over. It had many small scratches and at least two small dents. I brought this to the attention of the counter and was told to have that checked at the exit gate, which I did. I suggest that you specifically and strongly recommend to your customers to closely check the cars at hand over. It is time consuming, but avoids heavy bills. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by YON - 24 July 2019
" Easy to booking online with auto Europe "
" There was not enough staff to give us the car, not like other cities. The car was very very basic. I wouldn't recommend Alamo in Los Angeles "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by WOUTER - 24 July 2019
" Perfect experience. Easy booking, great value for money, will book again with you, thank you! "
" Very good, friendly efficient and customer focused. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUQUERQUE, US - Reviewed by JENNIFER - 23 July 2019
" Great "
" The check in and check out was easy and the staff friendly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ANTON - 23 July 2019
" I liked the table with the best options according to the car type. "
" The staff at the counter at Chicago airport at first even did not notice that the car was already paid for and was not very enthusiastic to explain as the rental details. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by JULIA - 22 July 2019
" Thank you. "
" We had to wait a long time in line before a staff member was able to help us. This was frustrating after coming off a 25 hour journey. However, Cassandra at the counter at JFK was amazing. Once it was our turn, she took great care of us. I would like to be sure that Hertz is aware of what an asset she is to the company. Professional and courteous. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTLAND ME, US - Reviewed by GABOR - 22 July 2019
" Dear Auto Europe, I specifically booked a service with extra insurance etc. in it to make sure I did not have to cover anything in Portugal. Voucher said credit card cover is included - this is why I paid extra. I have no idea why another 1500 EURO would have to be frozen if I had full insurance for every instance. Yes, I did not have a credit card but had a card which Europcar and everybody else in the world has accepted so far. In any case, even if this was the "right conduct", the deduction of ca. 90 EURO-s for an administrative fee is totally unacceptable - especially seeing as there is no weekend service and I had to wait for over 10 minutes even with my Monday call. Not to mention money received back after over a week. It was a true 0% service from Auto Europe. A full refund or a very minor deduction max. 30 EURO would have been acceptable. "
" Auto Europe not Hotel CXL "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by BOHUSLAV - 22 July 2019
" I had canceled the flight and needed to move the reservation, but the operator on the phone was not willing to process and demanded a 200 Euros fee. "
" Cooperation was good. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by ANGELOS - 22 July 2019
" Everything went well, i have two discussion topics. 1) You advertise that i will rent a Chrysler Pacifica and when i got to the designated space i see 4 different Grand Caravans which are, with all the respect, an older and cheaper car. I want to have what i payed for. Not even something similar... 2) When i pay a couple months in advance i expect that what i pay is the final price unless i choose a gps or a baby seat... The guy there charged me with 44 dollars cocession fees. I dont even know what concession means and why it is not covered on the initial reservation? "
" Car was cheaper and older from what i paid for, concession fees ? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STANISLAV - 21 July 2019
" Very good price, extensive insurance coverage, satisfied. If only I could extend the rental time right via the autoeurope! "
" The most seamless car rental experience so far "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by GREGORY - 20 July 2019
" The web site is poorly designed and lacks clarity (I used to design websites). I was using a poor wifi connection and had difficulty getting my credit card to work. I tried several times, having to start from the beginning each time after the card failed. It was unclear how to retry the credit card without restarting a new booking. The result was that I ended up with two bookings instead of one. I did not find this out until I checked my bank statement the day before the car was due to be picked up. When I tried to cancel one of the bookings I was told there would be a cancellation fee. In the circumstances I find this unreasonable. "
" For starters, it wasn't a hotel but an Avis car. The car wasn't clean when picked up. When dropped off AVIS tried to extort some more money from me. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by JONAS - 17 July 2019
" Best value for money guarantee with autoeurope "
" Counter staff makes misleading explanations and is just focused on selling additional insurances and equipment. Although we denied any additional they charged us one. The contract doesn't mention this explicitly. When we asked why there are assumed additional cost and for what they were, we were told that it's the blocked deposit amount. After returning the car they charged the amount and told us we asked for additional insurance and were not willing to refund it. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by VALDIS - 16 July 2019
" ok "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by KRISTIJAN - 15 July 2019
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ALEXIS - 15 July 2019
" no comments "
" Condition of the car was below expectations / also not properly cleaned "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PHOENIX, US - Reviewed by LARS-ERIK - 14 July 2019
" A mediocre experience. Hertz is the culprit, but Auto Europe has brokered a rental agreement with a company that is unwilling to meet customer expectation. I ordered a Ford, have worked with Ford, owns 3 Fords now, my family back to great grandfather worked with Ford.....and Hertz gives me a Dodge. You do the math, It did not add to a good vacation experience, so to speak. "
" The car was dirty inside. Windscreen not washed inside of car. No washer fluid in car. Did not get the car I ordered. Hertz need to comply with customers needs in order to prevail. On the same side, Auto Europe needs to make sure the rental car agencies comply with customers requests. Otherwise, we'll just go to the rental car agencies that will honor our requests. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by JILL - 14 July 2019
" Everything was super! "
" It was great when I could change the drop off location and extend the rental for two hours for such a reasonable rate! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by TRACY - 13 July 2019
" fast an simple express payless system.... save time to catch my flight "
" Avis was great! ..had a cancelled flight.. needed to change pick up location for same rate...and Avis delivered "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by SVEN-OLOF - 12 July 2019
" fuel efficient ! "
" Little long waiting for the bus to terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by SILVIO - 08 July 2019
" Nothing to complain "
" Very long waiting time to get car (1h+) Inefficient staff. Despite long queue no additional counters have been opened. Rude behaviour during return. Trunk has not been cleaned - still sand from the previous customer on carpet "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
TAMPA, US - Reviewed by ANDREW - 07 July 2019
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DAVID - 06 July 2019
" Have been using Auto Europe a number of times. Never had any problems. "
" All fine. They didnt try to pressure us in adding all kinds of weird insurances (such as Herz does). Car was fine. Didnt have any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by NEVEN - 04 July 2019
" Great experience "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOONAS - 04 July 2019
" We have not received help from auto Europe to get out deposit money. "
" We have not recived our deposit money (we had to do cash deposit because dollar only accepted credit card with magnetic read which was not working) and it is hard to get contact with dollar (request form is not working properly). "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by JASON - 02 July 2019
" Very happy with the experience "
" Excellent service. Made car hire very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MARGARET - 21 June 2019
" Woman in office at collection was so helpful with tips/advice of tolls but also where to eat local foods Quickest collection and return ever "
" Very efficent and friendly collection and return Would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KRISZTINA - 19 June 2019
" It's not the first time that I used Auto Europe, I like the service and the prices. "
" The car was young, good, low mileage, just what we booked. The navigation was odd, it was a honor mobile phone and it didn't work offline, so most of the time we could not use it, because we went to national parks. That was a waste of money. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by ABRAHAM - 15 June 2019
" Professional, swift service "
" All good, no incidents "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by KUSHAGER - 13 June 2019
" I reached the counter and was told my driving license wasn't valid, inspite of it being completely in English. Auto Europe had said if the license is in English, it is valid for any rental. However because of this I couldn't pick up the car and had to change my travel plans, while paying double for an alternate last-minute booking. And I'm still asking for a refund. Pathetic service from Auto Europe. I hope I get my full refund and don't have to suffer any more for no fault of mine. "
" I reached the counter and was told my driving license wasn't valid, inspite of it being completely in English. Auto Europe had said if the license is in English, it is valid for any rental. However because of this I couldn't pick up the car and had to change my travel plans, while paying double for an alternate last-minute booking. And I'm still asking for a refund. Pathetic service from Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTLAND ME, US - Reviewed by ROBERT - 06 June 2019
" Helpful Autoeurope customer service "
" They refused to give us the car because our International Drivers License had expired, although US license was valid "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HONOLULU, US - Reviewed by GHERARDO - 05 June 2019
" This was not an experience to me, it is rather a scam. "
" The worst rental car experience I ever had. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MYRTLE BEACH, US - Reviewed by HANS PETER - 02 June 2019
" Very good "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by BOSTJAN - 29 May 2019
" we will choose same rental company again "
" very profesional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by FRANCOIS - 29 May 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CRISTIAN - 28 May 2019
" Some discrepancies between A.E. and ALAMO regarding the number of luggage that can be carried. "
" Keep up the good job you guys... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANATOLII - 26 May 2019
" Это мой второй опыт общения с Аламо. Оба раза все было на высшем уровне. Быстро и удобно. Если выпадет возможность, воспользуюсь снова. "
" Отличная компания, новые автомобили. Очень доволен. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by NASIM - 24 May 2019
" . "
" Nice car But the navigation system dose not work. I pay for navigation system more than 150 euro. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JUOZAS - 24 May 2019
" When you have something good, it is easy to share experience. "
" Everything was perfect!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREY - 24 May 2019
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BETH - 24 May 2019
" Overall excellent "
" Alamo was very good as usual and even gave us a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MADARS - 21 May 2019
" It was ok, except the issue with the car "
" The overall satisfaction could be Ok, however because of an issue made by the Dollar, I can't give appositive feedback. The issue we had was related to the oil change, as after a week of travelling the oil level in the car (Chevrolet Equinox) became 0%. We were not informed by Dollar that the car has low oil amount and that we should not drive more than about 1000 miles (after which the oil change was scheduled). We still had about 2000 miles to drive in our 3-weeks long trip, so called the Roadside assistance. Only after about 1 hour of calling we've got the answer that we should change the car. We had to drive to Fresno, where the closest Dollar office was located and spent about 3 hours to change the car (as we also had to return the car with full tank). It wasn't our fault that the car had this oil issue, so I rate it as we were given a broken car! The only positive thing from this story was that we were given a brand new Hyundai Santa Fe afterwards. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NASHVILLE, US - Reviewed by MICHAEL - 21 May 2019
" Over all good put like I said it ended up costing a lot more when I thought all I had to pay for on pick up of car was the G p s "
" Overall very satisfied but not at the desk as I knew I had to pay for G ps ,but it ended up costing me another 482 dollars "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
HONOLULU, US - Reviewed by CEZARY - 19 May 2019
" The car itself was really OK. "
" Budget didn't have my package details in their records (I had an empty tank drop-off included and they told me that I need to return the car with full tank). Due to 12hours of time difference I had to struggle a lot to reach Budget in Europe to reconfirm details of the reservation. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PITTSBURGH, US - Reviewed by KRISTIN - 17 May 2019
" Love Auto Europe, see above about Thrifty. "
" Although I am quite sure that I said "no" to the prepaid fueling upon return of the car, in my jetlagged condition i did not notice that the staff serving me actually added that to my bill until the day before I was to return the car to Pittsburgh airport. I called various Thrifty numbers and was told that I had canceled that (because i wanted to fuel myself), but when I got to the airport was informed that i still needed to go to the Thrifty counter. There I encountered a very helpful staff person who sorted everything out wonderfully. (Actually not at the Thrifty but at the DOLLAR counter). Still, i am quite sure that I did NOT agree to the fuel fill up... "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by RUUD - 15 May 2019
" Good service en good car "
" Good car, clean en comfortable "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SERGEY - 13 May 2019
" it was the second time i've rented THT Combo with AutoEurope. this offer is the best on the market, i suppose. highly recommended "
" great offer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KARTHIK - 13 May 2019
" Super fast pickup and drop at SFO. The staff were very good and the process took barely a few minutes. The car was in good condition but there were issues with the tyres which it looked like the staff knew about but did not get it fixed. "
" Super fast pickup and drop at SFO. The staff were very good and the process took barely a few minutes. The car was in good condition but there were issues with the tyres which it looked like the staff knew about but did not get it fixed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by MICHAL - 11 May 2019
" It took some time to pick up the car in Treasure Island as there was only one lady at the desk and there were several pleople in from of us. On the other hand she was very nice a pleasent to talk to. "
" Maps in navigation should be updated. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by RICHARD MARK - 09 May 2019
" worked smoothly "
" Went well. Car was ready. Was not the type of car which I ordered but was an equivalent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ARTEM - 09 May 2019
" EU version of the AutoEurope site has good price deals, but US version don't "
" Owerall it's good, but they have a fee for picking up the car earlier that you've booked it, so I have to wait one hour. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by PREDRAG - 08 May 2019
" Everything was smooth, easy "
" great - I could make my own choice of car - from selected group "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SABINO - 06 May 2019
" Booked with Autoeurope for 605 dollars. Amount charged twice on my credit card, also by Budget. Unacceptable "
" I have been booked twice the price. By Autoeurope at tue reservation and today again the same amount by Budget ! Please explain "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PHOENIX, US - Reviewed by MAIDO - 05 May 2019
" I had a good experience of car rent with Auto Europe and Alamo "
" Everything was excellent, time for paperwork was short, car was comfortable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MIHAI - 05 May 2019
" Great! "
" Best experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYRTLE BEACH, US - Reviewed by HANS PETER - 05 May 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ADRIAN - 04 May 2019
" vehicle delivered as reserved... well done "
" good experience and correct treatment "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by NICHA - 02 May 2019
" Once at the counter of the booked company, I had only choices to pay a higher price to secure a reasonable car. There were no choices and cancel with auto europe is also not refunded. "
" I did not receive a proper car in the same category as booked. So I went empty, paid for nothing in return. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTLAND ME, US - Reviewed by VICENCO - 02 May 2019
" When I came on Europcar desk they didn't gave me booked car because I have ongoing dispute with them in respect to some earlier reservations. Therefore I took another car at another rent a car desk at Barajas. When I aske Auto Europe to refund me my money you charged me 50% fee for not used voucher although I wanted to take that car and Europcar didn't give it to me. You took me 50% for nothing. "
" none "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by ANITA SIGRUN - 01 May 2019
" It was good "
" Was very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETR - 30 April 2019
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DENISE - 29 April 2019
" The car was lovely and return was excellent. However, the wait at the collection counter will deter me from using budget or auto Europe again. I will not go for the cheaper option next time. "
" Arrived in Orlando after 10 hour journey. Waited in the queue for the desk to rent the car for 2 hours. Then received an SUV instead of a minivan. We had another 2 hour journey to make to get to accommodation which took us 3 hours as we had to make several stops because we were so tired. Kids fell asleep in the airport waiting for car. Sat nav which I rented didn't work during our journey. We were lucky that there was one built into the car. When we returned the car, the staff did not charge us for the sat nav thankfully. However, for first few days we had a difficult time trying to get around as we did not have wi if outside the house on our phones and couldn't figure out how to work car navigation system. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DESPOINA - 29 April 2019
" Apart from the above everything was great! "
" Everything was amazing and the car bigger than expected which was a nice surprise! However, we arrived really tired and we had to wait like an hour in the line to get the car. The staff was doing their best but the burreocracy was so complicated that it did not help the situation! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by JEAN YVES - 28 April 2019
" The car we got was not according our expectations. We have no way to check if price paid on the voucher was in line with the car given. "
" The car we got was the model we have booked and paid 6 months before our trip "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by JEAN YVES - 28 April 2019
" You must indicate the nearest gaz station of the drop off place. "
" Too long waiting at the pickup of the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JURGEN - 20 April 2019
" Was good "
" Thrifty agent tried to rent a GPS to us, even when the car had wifi, so we could use our smartphone as gps "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by AWNI - 20 April 2019
" I am not happy this time "
" I have zero deductible. They took only one dollar in the contract. Outside when I took the vehicle there was 250$. He said deposit which is unusual. Then I noticed that 300$ was taken from my credit card. I tried many times for many days to phone enterprise but it was impossible. No one answer me. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TOMAS - 19 April 2019
" Pick-up staff was not super friendly but OK. Wait was limited (15min). Drop-off was very smooth. Didn't have to wait at all. Was charged with a tax of +/- 20 EUR at the end of the trip by Dollar. Don't think this was mentioned when renting the car. "
" Pick-up staff was not super friendly but OK. Wait was limited (15min). Drop-off was very smooth. Didn't have to wait at all. Was charged with a tax of +/- 20 EUR at the end of the trip by Dollar. Don't think this was mentioned when renting the car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by BJORN - 15 April 2019
" No hassle, no hidden charges. Descent pricing. "
" No hassle, no hidden charges. Descent pricing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by BRIAN - 09 April 2019
" Very pleased that Auto Europe made the rental easy and less expensive than a direct rental from Avis. Thumbs up! "
" Overall very happy with how smoothly pick up and drop off went. The only negative thing I have to mention is that the car outside and inside was poorly cleaned. But never the less I will rent again from Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by ÜLAR - 09 April 2019
" Booking from Auto Europe`s web was easy but as we had a lot of mess with Alamo, then we were not sure if all the costs were really paid if we would have requested the car we paid for. In addition we paid 193,81$ for airport concession fee and 55,13$ for tourism commission rec etc. "
" We booked a compact car through Auto Europe for 397,26€ for 15 days starting from Los Angeles and dropping also in LA. We reached Alamo office and were treated very nice till the gentleman dealing with us asked where do we plan to drive with the car. We explained the road: Route 66, Grand Canyon, Death Valley, Sequoia National park, Yosemite National park etc. and got the answer that "you can`t go to this trip with so small car. They wouldn`t let you in there." The answer sounded weird, but as this was our first trip to US, we didn`t know to argue. So he showed as a picture of a Ford Explorer saying that this is the car we need. We didn`t want this because we knew that it costed more than 2 times more, than the had planned to spend on the car. Then he showed us a midsize car, and we agreed to upgrade, as he told the car costs 105$. Once more: We understood upgrading the car from compact to midsize for our period for 105$. We put the pin to the card payment system without seeing the sum what we paid for. We gave a lot of signatures to different papers, no one of them had any numbers on. So we were sure we are signing documents to promise not to smoke in the car etc, as he explained. Then we reached the parking lot, the salesman was very happy and said that we will like the car he gives us and gave us the keys of the same Ford Explorer he had showed us. We were sure that we were just lucky to get the bigger car for the midsize car cost. Next morning we started reading through all the papers what we found in the car and among them was a bill for 2 173.52$. and from the credit card was booked ca 1 900€. So the salesman took us 15*105$ + taxes insurances etc. Now we had payed for the car 397,26€ to Auto Europe + 2 173.52$ to Alamo co ca 2 300€ instead of planned 400€ - almost 5 times more we planned! We looked from Alamo`s web page that renting the same Ford Explorer from there we should have got that car for ca 900$ for that period. So we went back to change the car. The claim desk said quickly they believe us and can reduce the bill for ca 70% if we keep the same car. So we agreed with the additional bill for 755,66$ (instead of the 2 173.52$). As a summary: the car was very ok, but we agreed with the upgrade only because the salesman lied that the national parks wouldn`t let us in with the smaller car. So the sales process was just unethical and for sure we can`t recommend that kind of service to our friends. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IHOR - 08 April 2019
" All ok "
" All ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by IOANNIS - 05 April 2019
" Very good "
" everything was satisfactory. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by FRITZ - 04 April 2019
" efficient and easy-to-use website. competitive prices, no hassle booking & paying process. "
" very good customer experience. friendly staff and efficient service. and above all no overselling of unwanted special options at the counter during pick-up process! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BLA - 03 April 2019
" Great "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN DIEGO, US - Reviewed by DEANNA - 02 April 2019
" See above. "
" No one explained how to sign up for the toll road charge & Alamo has a deal where you can't just pay directly for it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MIAMI, US - Reviewed by JETTE - 24 March 2019
" None No commentsp "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MINDAUGAS - 23 March 2019
" Smooth as always, clear insurance policies is the primary differentiator for me. "
" This is a 2nd time a rent a car in USA, and 2nd time with Alamo. Alamo is a reference how car rental should be done by everyone - easy online check-in, no nasty upselling, choose your vehicle, and drop off doesn't take more than 5 minutes. Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by NADAV - 21 March 2019
" I rent cars many times, i made a mistake in the booking, after 2 mintues i called you and you charged me 45 euro for the mistake. i had full insurance. it rentalcars this will not happen!!! "
" i rented a car not hotel. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ELKE - 13 March 2019
" Nothing to comment on. "
" Service was really fast, both at pick-up and drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MIAMI, US - Reviewed by JULIEN - 07 March 2019
" It was fast at the counter to get the papers done. It was easy to find the car. There was a nice choice of Chevy Tahoe, Nissan Armada, Ford Flex and Expedition. We grab one white Tahoe but we didn't realise until the first stop at the hotel in the night that there was a problem with the key fob. I got the key of the car but not the key fob. It means I couldn't close or open the car without using the lock on the driver's door... the problem is that that lock didn't open/ close all the doors and didn't turn off the alarm of the car !! So each time I had to open the car, the alarm was ringging. I had to jump in the car and put the key into the lock on the steering wheel to start the car so that it stopped the alarm... The car was over 50000 miles, the tires were almost dead, and the car was not very clean. Except that it was a regular SL Chevy Tahoe with a nice V8 engine. So a little bit dissapointed about this rental car at Alamo this time. Drop-off was also easy and quick. "
" It was fast at the counter to get the papers done. It was easy to find the car. There was a nice choice of Chevy Tahoe, Nissan Armada, Ford Flex and Expedition. We grab one white Tahoe but we didn't realise until the first stop at the hotel in the night that there was a problem with the key fob. I got the key of the car but not the key fob. It means I couldn't close or open the car without using the lock on the driver's door... the problem is that that lock didn't open/ close all the doors and didn't turn off the alarm of the car !! So each time I had to open the car, the alarm was ringging. I had to jump in the car and put the key into the lock on the steering wheel to start the car so that it stopped the alarm... The car was over 50000 miles, the tires were almost dead, and the car was not very clean. Except that it was a regular SL Chevy Tahoe with a nice V8 engine. So a little bit dissapointed about this rental car at Alamo this time. Drop-off was also easy and quick. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DENVER, US - Reviewed by WALTER - 05 March 2019
" see above "
" I booked and paid for an SUV in the US, unaware that there are grades of SUVs. To get a slightly larger one to accommodate the party and its gear, the price - it turned out - more than doubled. In other words, it would in hindsight have been cheaper to book two SUVs. The logic behind this pricing policy is beyond me. I have rented Europcar vehicles in the past - the experience had been excellent. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by FERGAL - 05 March 2019
" Very happy all around "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEST PALM BEACH, US - Reviewed by VIVIENNE - 03 March 2019
" I've used auto Europe for over 2 years - several rentals each year - and recommend them to anyone who mentions renting a car. The 48-hour fee-free change/ cancellation policy is particularly useful as 'life happens' and sometimes plans have to be changed. "
" Excellent service, and lovely, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by LARS - 27 February 2019
" Otherways great company and affordable cars "
" Tge rear eindows didnt close all the way and must be pulled manually the last inches. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THE VILLAGES, US - Reviewed by NANCY - 21 February 2019
" Well organised helpful people, made it easy and convenient service "
" Nice friendly personnel very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KENT-ROGER - 21 February 2019
" Will use Autoeurope and Alamo for the next travel as well "
" Excellent! Very efficient staff during checkout and especially during checkin the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by DEJAN - 20 February 2019
" Very easy, no hidden costs, the voucher you get contains very useful information "
" Generally it was easy and free of hassle, but we were led to believe that toll package was quite necessary for Texas, which really isn't the case. But I guess that's part of a job description for the counter staff. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TUCSON, US - Reviewed by PIOTR - 20 February 2019
" fine "
" fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HINNI - 14 February 2019
" I wanted a car with GPS - would have been nice to have the option in the comparison without having to open every company's terms separately. "
" Pre-Checkin service was etremely convenient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by LINAS - 13 February 2019
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JANEZ - 11 February 2019
" Good car, everything smooth. "
" Everything OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NUNO - 09 February 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by NIALL - 06 February 2019
" Happy with car and process. Nothing went wrong with my rental "
" Friendly and accommodating "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MARTIN - 06 February 2019
" Everything was great. Good value, great service. "
" I'm an Emerald executive member and National is unmatched. Great experience picking the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KENT-ROGER - 04 February 2019
" Smooth and easy "
" Very fast collect and drop-off process. Car was in excellent condition! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by FRANCI - 02 February 2019
" Good chice of differnt cars and rental agencies. "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by FRANÇOIS - 01 February 2019
" . "
" excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PAMELA - 30 January 2019
" Friendly "
" Simple pickup and dropoff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by OLEKSANDR - 27 January 2019
" everything was just right "
" everything was just right "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by DARUSH - 24 January 2019
" Auto Europe does not have always the best prices but very good transparency and lesser surprises at the car rental counters. "
" Great cars to choose by costumers, friendly people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOAN - 19 January 2019
" Easy to navigate, ad am pleased with the service "
" Good company, happy it is in the terminal "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHANN - 17 January 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 16 January 2019
" No American Car aviable. Got a Toyota I prefer US-Cars!!!!! "
" No American Car aviable. Got a Toyota I prefer US-Cars!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by OLEH - 16 January 2019
" Counter staff said that * Basic Roadside assistance (only covers mechanical failure) and * Super Breakdown Cover including towing fees, unused day refund due to medical reasons or car damage and damage to additional items are not included. But voucher clearly said that itsIncluded. "
" Counter staff said that * Basic Roadside assistance (only covers mechanical failure) and * Super Breakdown Cover including towing fees, unused day refund due to medical reasons or car damage and damage to additional items are not included. But voucher clearly said that itsIncluded. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ISTVAN - 12 January 2019
" The searching and booking process is very easy and user friendly. "
" Everything was all right but: - they didn't give a choice for full/full or full/empty options. It was full/empty as default. - days after then we arrived home I recognized that the Alamo charged me 70$+tax as the cost of non return booster seat. It was in the car when we arrived back to the airport and the drop-off assistant said we can leave the car as it is. I called them when I saw the problem and now I'm waiting for the respond. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MIAMI, US - Reviewed by LEONOR MARIA - 10 January 2019
" I have used auto-europe and in general I like the way it functions. This is the first time I buy a full tank (it was coupled to a second-free-driver offer that was my real interest) and also the first time a company gives me a printed copy of the contract that does not reflect what I paid or asked for. I think I will skip Budget in the future, I find unacceptable that the printed contract does not match my request. I did not press them to print it back because I had just left the counter, the employee said everything was OK in the system and I found very stressful to stop other clients from getting their car after a 2hr waiting line. "
" -We had to wait *2 HOURS* to get the car. Maximum 4, at time 2 people attending at the counters, after a 9hr flight. -The application they use to generate the contract does not give the possibility to decline certain options, such as full tank bought or payment in USD instead of EUR, so the final printed copy did not reflect the offer I got (full tank) nor the payment I prefer (tolls etc) in USD vs. EUR. The budget staff at the counter assured that it was a template and everything was changed in the system. So far it is true as to the tank, as the employee at drop-off showed to me, but it would have been a problem otherwise if I had to file a complaint on this point. So far no idea about the tolls payment (EUR or USD), which are not reflected in the contract with auto-europe. -The USB port and 12V charger of the car did not function. No manual in the car, it was hard to pair the phone with bluetooth, configured only to do it stopped (co-pilot cannot set the navigation or sound system this while traveling). There was a hidden device option in bluetooth that took us some days to detect as the pairing-device problem. -There is a way to skip the line, either by joining their fidelity program or by paying 25USD on the spot, but this was not clearly shown in a sign, only shouted after some clients protested in loud voice 1.5 hr after we started to be in the line. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by MARC - 10 January 2019
" We had to wait 45 minutes to get the car (SUV). They wanted us to take a minivan instead, we said no. There was no remote controls available to use with the car. Answer from the rental company: customers are loosing them so we dont provide anymore.... never heard such a story !! Cost for usage of Sun Pass is much more expensive then other car rental company. The car had not been cleaned properly from the previous renter. "
" This is not Europcar... this is Advantage Car Rental... we will not choose this alternative again when we will book via Auto Europe.... "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by ALESSANDRO - 10 January 2019
" Auto europe helped me to find the best deal and transparancy on all insurance policies was invaluable! "
" Car had a dent on the bumper but nothing serious. It ran smoothly through a very hostile climate (very cold snowy weather and roads almost all days), we used 4wd quite often. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MIAMI, US - Reviewed by ADAM - 10 January 2019
" Good website "
" Ok but additional driver was expensive & tried to sell extra insurance & breakdown cover "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by GAETANO - 09 January 2019
" Everything went smoothly. Would reccomend. "
" Very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN - 08 January 2019
" All good "
" Great staff.very helpful on collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JETTE - 08 January 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by DARUSH - 07 January 2019
" Costumer care needs to improve. "
" The cars are in very good conditions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARK - 07 January 2019
" No complaints "
" All went smoothly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EL PASO, US - Reviewed by LASZLO - 07 January 2019
" Everything was ok! "
" Very quick pick up and drop off process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MATTEO - 07 January 2019
" Easy to book "
" At the check-in there were 3 hours of waiting because cars were not present. About 20 people in the same of situation "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by ROBERT - 06 January 2019
" This is my second trip renting with AutoEurope and I am generally very pleased. I am now aware of the fact that a credit card is required to rent in the U.S. regardless of the voucher payment to AutoEurope. Even though this is mentioned in the AutoEurope confirmation it should probably be given greater prominence in the renting process and the confirmation. "
" Everything went fairly smoothly. All rentals at IAD are off-terminal but the shuttle bus was already there and took us directly to the rental office and the return was equally smooth. The vehicle was the correct class as reserved and this particular small SUV (Buick Encore) got very good fuel economy for a U.S. automatic transmission vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by TEEMU - 06 January 2019
" We had a little accident with our rental car, but that didn't slow us down. We drove back to the Avis rental office, filled out the accident report and got a new car right away. The staff was very friendly and helpful - I highly recommend! "
" We had a little accident with our rental car, but that didn't slow us down. We drove back to the Avis rental office, filled out the accident report and got a new car right away. The staff was very friendly and helpful - I highly recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWARK NJ, US - Reviewed by JACQUELINE - 03 January 2019
" As expected "
" As expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MLADEN - 03 January 2019
" Everything was very pleasing.. "
" very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by VASILEIOS - 03 January 2019
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by OLIVIER - 01 January 2019
" Easy and cheap "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JEAN-MARIE - 01 January 2019
" satisfactory "
" All excellent, except that Alamo did not accept my Visa card & refused to serve me until I showed them a return flight ticket. The experience was sub-optimal, especially since the rental was fully paid in advance. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURLINGTON VT, US - Reviewed by WILLIAM - 31 December 2018
" I have found Auto Europe to be efficient, and thorough in their information and offers. Of all the "all-inclusive" rental companies, I like them the best. "
" Car was new and in excellent condition. Pick up went very smoothly. Drop off was less so as they couldn't find the file at first and it took longer than usual. Overall, Alamo is the most economical company in my experience, although Burlington is an expensive area in which to rent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by PETR - 29 December 2018
" No comments "
" normal service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by VITOR - 25 December 2018
" Lots of options "
" Cheap "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MIAMI, US - Reviewed by MATS - 19 December 2018
" Easy pick-up and easy dropoff. "
" We wished that some knowledge about the GPS had been given. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by KAREN - 13 December 2018
" No more "
" Hard to find a person to check us out at airport. Person who did come was "spaced out" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by FEDERICO - 12 December 2018
" Very satisfied "
" It was not possible to lock the trunk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by ALEXANDROS - 12 December 2018
" We are loyal customers to Auto Europe, but the employee of the counter of Budget "destroyed" a great experience. "
" 1 hour waiting at the counter. Overcharged by counter employee after he assured us that everything is as agreed with Auto Europe. Great car, the drop off employees very fast & polite. We filed a complain form to Customer Service of Auto Europe to investigate the deception of the counter employee. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JULIETTE - 09 December 2018
" Never had any problem with Autoeurope, but I won't chose Alamo next time. "
" After a long trip, I was really tired and it seems that the counter staff did not aknowledge that. he tried repetidly to sell us upgrades for the vehicle. He did not hesitate to lie, telling us that the fuel was less expensive at Alamo's counter than in the normal gas stations (in order to pressure us to take the option: "full car-empty car". But we firmly refused. He also said that there were very few cars available in the intermediate category, and that we would probably had to wait until another car came back. (We then discover that there were 7 different available cars in that category and we were free to chose!). "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by PAWEL - 08 December 2018
" Problems with purchased promotions "
" No mor "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ST. LOUIS, US - Reviewed by TIFFANY - 07 December 2018
" Best deal around. Very pleased. "
" Efficient, very helpful staff, love the personalised service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KISSIMMEE, US - Reviewed by STEVEN - 07 December 2018
" We tend to use alamo as easy pick up and drop off at lots of locations, Good selection of cars "
" Booking and price has always been straight forward with alamo no hidden extras at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JOHN - 06 December 2018
" Could not have been more easy "
" Very easy transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BRUNO - 06 December 2018
" good value for money "
" During my trip I received an email from Enterprise (!??) that my Alamo rental needs car-service and the request to visit ("at your earliest convenience") one of the following locations to get an oil change on myrental vehicle: · Firestone · NTB · NOVA Collison center · Pep Boys "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by THEODOROS - 03 December 2018
" I'm very pleased!!! "
" The car was in excellent condition and the service of Alamo as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by PETR - 02 December 2018
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by GUIDO - 30 November 2018
" Well, it depends how you are going to react to my "complaint" "
" Because of the bad weather, I wanted to drop the car two days before the end of my rental period, but Hertz did not want to give me any money back. So I had a car in Chicago, parked under the snow. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MICHAEL - 29 November 2018
" The booking proces at Auto europe was perfect "
" Bad informatie about insurances, at return gas was billed while tank was full. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEFAN GERD - 27 November 2018
" Easy booking and reliable. Always works fine. "
" Very straightforward service. Staff did not overly try to sell extra insurance, etc. Car that I was given the keys could not be found in the garage, but ground staff quickly sorted out a different car. Did not understand the petrol policy at the pick-up and almost paid twice for gas at the drop-off. However staff recognised my misunderstanding and removed the petrol fee from the bill. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by HANS CHRISTIAN - 27 November 2018
" Will surely rent again! "
" Friendly staff, quick processing, free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by BRANKO - 26 November 2018
" Higly recommender Enterprise "
" Professional and very kindly stuff, got even offer for an another car (converrible) for same price!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GERARD - 26 November 2018
" Have used Auto Europe for the last number of years and have never had any problems,was even able to change 2 vehicles within 48 hours of pickup and got refunded the difference. 5 Stars to Auto Europe "
" Arrived late due to flight delay and was able to use kiosk to collect vehicle a seamless experience and very fast and was able to avoid any delay at desk "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANDREY - 25 November 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by MARTIN - 20 November 2018
" Not good at all. "
" I booked a car with you due to the free additional driver which the outfit you subcontracted to would not honour that commitment. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by JANIS - 20 November 2018
" So far, experience is positive. "
" Pretty quickly and easily everything could be found, quickly prepared documents. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CHICAGO, US - Reviewed by IULIIA SERGEEVNA - 15 November 2018
" everything went smoothly "
" the staff is very polite and qualified the car is clean and in good condition drop-off is superbly organized "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MITJA - 14 November 2018
" Good price, everything was as expected "
" No any issues. They are the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAIN - 14 November 2018
" effective & efficient "
" effective & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LEIFUR - 13 November 2018
" Thank you for a good car. "
" Thank you for a good car, there was a little things that was not good, that was when I turn the ac on many ants came out around the dashboard. That was only for the first tree days, then we did not see them again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANDREI - 13 November 2018
" It was great. "
" Pick-up and drop-off was really quick, staff was friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JERCA - 12 November 2018
" No additional comments "
" No additional comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IZTOK - 11 November 2018
" Cool "
" Cool "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by THOMAS - 10 November 2018
" Recommended "
" Mid Size SUV not available, could choose for free upgrade, Ford Explorer with just 3600 miles! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BOJAN - 10 November 2018
" No comments "
" Lady at the counter could give me some more info about driving in Florida and tolls. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by JAMES - 10 November 2018
" This was bad, really, really bad. DO NOT USE ADVANTAGE RENT A CAR AT THE PHOENIX AIRPORT ANYMORE. It will continue to damage the reputation of Auto Europe and Europcar. Overall value was good but the hassles of this vendor had me wishing I would have spent more money and had a more reliable rental car experience and vehicle. "
" I am basing this experience with Europcar only on my experience in Phoenix. Auto Europe/Europcar should NOT partner with Advantage at the Phoenix location. The counter staff was the worst rental car experience I have ever had. The counter staff was confused and impossibly slow in getting customers into vehicles (over 1 hour to process 4 rentals in front of me by 3 agents). The staff was trying to up sell local insurances that had already been purchased and included. The car was in the worst condition of any rental car I had ever had. High mileage, ripped off side moldings, dents, scratches, heavily stained interior, maintenance warning lights etc. The return process was something out the 1990s with no automation or confirmation that the car was returned. Staff was unhelpful. When I asked for a return receipt I was told to take a photo of the original contract and told the receipt would be emailed. I have not yet received confirmation of return of the vehicle and am concerned as the condition of the vehicle was so bad at pick up that and I will be held responsible. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOSTON, US - Reviewed by DMYTRO - 09 November 2018
" Some inconsistency with accepting driving licenses at the same location. "
" I didn't pickup car because alamo refused to accept my driving license, while the same license was accepted for vaucher: 15074772 and 15074754 . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by RONNY - 08 November 2018
" Would tell a firend, that I prefer ALAMO for car rentals... "
" All works fine, abolutely recommendable! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DMYTRO - 08 November 2018
" All good. "
" First picked up car had some mechanical problems, which was revealed only at gate. I had to take another car and reload all my family with many bags. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by EDUARDUS - 07 November 2018
" There is not much to say. I'm very satisfy and the car was great. "
" Hello, it was overall very good. Not any problem came up and the staff is very friendly and correct. Maybe one point I think is strange. Why paying for using the GPS? I rent cars in Europe and in the most cars is the GPS in the car and you can use it without paying for it. I had my own GPS with me, so I use that one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KJETIL - 06 November 2018
" 10 Oct i payed to you usd 530,39 for a car. But now have the alamo on the airport charged me for usd 1078,45 ?? i upgraid the car but they say it cost total price 1078,45 ?? They have not deducted the amount i paid. "
" 10 Oct i payed to you usd 530,39 for a car. But now have the alamo on the airport charged me for usd 1078,45 ?? i upgraid the car but they say it cost total price 1078,45 ?? They have not deducted the amount i paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by OTT - 06 November 2018
" Very OK "
" The most fluent/rapid rental experience I've ever had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 06 November 2018
" Service was excellent "
" Service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREJ - 05 November 2018
" Everything OK "
" Wide range of superb cars with lots of options! Fast drop off and also pick up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by GUIDO - 05 November 2018
" Very efficient. "
" The counter staff were extremely friendly, although a little slow. However, as they were so nice, we could not mark them down very much for the lack of urgency! The car was a little battered (not Budget's fault) and perhaps could have been a little cleaner inside, but nothing that was so bad as to complain. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ERIKS - 05 November 2018
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ALEXANDRU - 05 November 2018
" No issues, everything went as planned. The car was in great condition. "
" No issues, everything went as planned. The car was in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by FRANCOIS - 02 November 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by MARK - 31 October 2018
" Overall all good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by MICHAEL - 31 October 2018
" Very happy with Auto Europe. I will use them again. "
" Very happy with service. I have now queried the amount charged by Alamo for tank of gas with Auto Europe today, 31/10/18. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by SACHA - 29 October 2018
" All included insurance and GPS option. I thought at the begining that I will find something better in a US site, but if I take into account all the options, Auto Europe was better. "
" Very nice car for the price. Plan a bit more time to take the vehicle, as you have to probably wait a bit for the check out. To give back the car, everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLIAM - 28 October 2018
" No comments "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by RASTISLAV - 28 October 2018
" -my rental didn't include ROAD SIDE assistance, although it was promised by AutoEurope booking, this was quite disappointing during the pick up process, roadside assistance had to be purchased for extra cost "
" -my rental didn't include ROAD SIDE assistance, although it was promised by AutoEurope booking - the car had notification come up about required servicing interval, but this did not affect the car driving capability "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLAGSTAFF, US - Reviewed by MARTIAL - 27 October 2018
" Vevey good "
" Car was according to our expectations. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MIAMI, US - Reviewed by EDVINS - 25 October 2018
" Easy business "
" Liked transfer service to sea port. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEVEN - 25 October 2018
" AutoEurope rental process is clear, exposes all options. Of particular importance to me as European renting/driving in USA, is that insurance options are clearly stated and all benefits are stated in the rental contract. "
" No complaints about car. My concern is about the very, very poor customer service at pick-up: 45+minutes wait; employee serving me berated me on my use of voucher-companies (taking all profits from Budget, complained about unfair pricing for Americans vs. Tourists), challenged the terms of the voucher (one free fuel tank), tried to oversell me on insurance (asked same question 4x even when I responded NO first time round), asked me for my personal details whilst they are clearly stated on the voucher, I needed to ask for restitution of my voucher, then keep me waiting further 15 minutes out of line. Very unprofessional and very unfriendly. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ALEKSANDR - 24 October 2018
" Today budget took from my debit card 54$ more , this is for what ? "
" Today budget took from my debit card 54$ more , this is for what ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by VERONIKA - 24 October 2018
" Everything was very easy, super price and great stuff in alamo! "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SILVIYA - 24 October 2018
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 23 October 2018
" Everything went smoothly. "
" It is not clearly directed where to go first. Most people went to car collection (3rd floor) and had to be re-directed to the counter (2nd floor) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by MILOSLAV - 23 October 2018
" I have very good repetitious experience with both Autoeurope and Alamo rent a car in USA. This time it was the full new car /six miles on speed counter / for a very reasonable price. "
" I have very good repetitious experience with both Autoeurope and Alamo rent a car in USA. This time it was the full new car /six miles on speed counter / for a very reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ETIENNE - 22 October 2018
" Great experience overall "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN DIEGO, US - Reviewed by SHERRIE - 22 October 2018
" I like working with auto europe "
" I was satisfied "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by LENA - 22 October 2018
" Great! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MORTEN - 20 October 2018
" I have used this site before. "
" It was a misunderstanding in the agreement for the gas value when the car was droped off. But the car rental fixed the problem in a good way. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by IVO - 20 October 2018
" No comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DAYTON, US - Reviewed by EDDY - 19 October 2018
" A good rental in every way, and at a clear savings over regular rates. I was simply very pleased. "
" Both the staff and vehicle were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by TERJE - 17 October 2018
" yes "
" They were trying to sell me extra coverage and said roadside assistance was not included in my lease even though Im pretty sure I had included the extended insurance in my purchase. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KELVIN - 16 October 2018
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DIETER - 16 October 2018
" Always good rates and simple booking! "
" They offered to me an interesting upgrade for a very reasonable price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 16 October 2018
" Very satisfied, and very easy to navigate website "
" Overall I was happy with the car we got, my only issue was with the GPS system they supplied. We found it difficult to use, and on a number of different occasions it could not find the address we entered, including Orlando International Airport!!!!. In addition we were sent on different routes for the same address, with no logical reason why it recommended a different route e.g Traffic. At the end we had to download an APP called WAYS to help us get to our destinations, because we lost all faith in the GPS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHELE - 15 October 2018
" My experience with Autoeurope was very good. The problem was Alamo (see above) "
" Letter I sent to Alamo (I didn't get any answer) Voucher 14895556 for Autoeurope Dear Mr. Prado, My experience with Alamo on this trip was for sure an adventure! On September 1st, 2018, I picked up a car at San Francisco airport. I had rented--and it was a long term rental--an intermediate SUV reserved on July 26th 2018 through Autoeurope. The rental had been paid for and I had a voucher Nr. 14895556. When I arrived at SF airport, there was a crowd at the Alamo station and no car. Finally after at least an hour wait I was offered a van! I had not rented a van and a van was not appropriate for the trip I was going to embark on. Finally I was offered an intermediate SUV, a Chrysler Compass. I was going to leave the airport with my nephew when your employee at the exit station told me I shouldn't be driving that car which was A RECALL. Your employee went to look for the head (a woman) of the station who came and assured me there was no issue with the car. I therefore left SF and was heading to Lake Tahoe. From SF to Sacramento, I had no problem. Thereafter the road became winding and I noticed a problem with the steering which was blocking in turns. I was quite scared. Upon arrival in South Lake Tahoe I immediately called you and was told that the car I was driving was A RECALL and I should not drive it. A tow truck picked me up with the car and drove me to Reno, Nevada to get another car. I was in South Lake Tahoe to see the Lake not to go to Reno! I lost a whole day with that car issue. In addition, how irresponsible are you to give a recall to a customer? At Reno airport, the head of the station (a young man) gave me a Mitsubishi. I asked if that SUV was a four wheel drive. He answered it was an all wheel drive. Thereafter I noticed that it was written 4 wheel drive at the back of the car. When I started the engine a wrench with 1900 appeared on the screen. I asked what it was all about but that young man told me not to pay attention. He was arrogant and clearly thought a woman couldn't know better! Aware of his arrogance and incompetence, I took the car which was fairly new and left. I had lost enough time. Sure enough, in Carmel-by-the-sea, a red light appeared on the screen. I had driven 1900 miles and needed service. I drove to your station at Monterey airport. I was told to go to a garage that services your cars. I was also told that I would have priority and wouldn't lose a lot of time since the car just needed an oil change. I went to the garage recommended and the owner told me there was no service and that he was going to play golf (it was on a Saturday) and I am not making it up!! I therefore drove back to the Monterey airport and finally Enterprise and Alamo decided to give me another car, a Hyundai Santa Fe which I will drop off in Albuquerque tomorrow. That was my experience so far with Alamo which was far from great with the service I received and you can guess that I am not pleased. Until now I have been a faithful customer and rent cars from you each time I am in the US. In fact I rented a car in Washington DC on August 24th and will rent again a car in DC on October 13th where I expect to be treated with respect as a woman and professionalism. Regards, Michèle Franck Georg v. Nissen Str. 37A 5020 Salzburg, Austria michfranck@aol.com "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by GIEL-JAN - 15 October 2018
" Maybe you guys can help us out with our problem, but first i want to wait and see what they had to say. Thank you "
" Hi, like to share some information about our rental. We went for a vw jetta or similar and the first car they provided us was a jeep renegade if i'm correct. So we said that we don't want a jeep but a car like a jetta, a sedan type of car. No problem for the man named james and he said he had a Chevrolet Impala wich was a bit higher in the class but he would give us the car for the same price. The car was very good and we went to pick up my friends luggage wich was delayed. When we wanted to lock the car with my luggage in the trank we noticed that the trunk won't lock at all. The doors of the car were locked but the trunk won't lock! So we went back and showed it to a employe and confirmed the malfunction. We went back to the office and james was surprised to see us back again and we told him about the problem. We said the car was great so we would like the same car but the only car for the same price would be the Toyota Camry, we said it was all good and we were off. Now when we brought the car back, in the same condition and with a full tank, the girl didn't mentioned any problems and give us a receit and said that we just need to take the shuttle to the airport so we don't need to get to the office. On the receit I saw a value off 400 dollars but in we were in a kind of a hurry and i tought it had something to do with the refund of the deposit or something. Yesterday when i was back at home i saw that my creditcard was billed for 400 dollars. Really don't know why because i think i paid already 575 euro or 666,6 dollars when i made the reservation. I send them an mail yesterday to ask them about that amount and hope to hear from them soon! We are not the type of guys who rapidly gonna complain but this we find realy unfair. I will see what they say about it. That's all I have to say "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LIORA - 15 October 2018
" Good price. Smooth reservation process "
" The only available car in our reserved car group was a small vw. We were actually forced to pay for an upgrade to the next car group. And we recieved a car with more then 7,000 miles which was quite "tired" "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CHARLOTTE, US - Reviewed by MICHAEL - 10 October 2018
" n/a "
" Very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW WINDSOR, US - Reviewed by IAN - 10 October 2018
" Otherwise Budget is usually fine to deal with. It all depends on country and region. "
" The vehicle had some damage to ot on the front. Fortunately I checked up before even unlocking and went back to reception and advised. The second vehicle had a similar problem, and after a third vehicle offered, I was satisfied. I was happy about their offer of another vehicle, except that it took me a further 45 mins sorting this out. I found it unusual that one had to check the vehicle oneself for damages. There was no assistant to go through the damage listing with you. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTLAND ME, US - Reviewed by JAN - 09 October 2018
" See above "
" Unfortunately, the deposit was possible to keep only with credit cards. Even I propose to deposit in cash, I was refused. So, I had cancel my reservation on the spot and loose 100€ plus insurance paid. I'm aware that in the terms and conditions was written that credit card is must, but why the broker (Auto Europa) enables me to pay for the rental with my debit card. Now, I'm waiting for my money back, it should arrive within 20 days after the end of rental period. At least, it is what I have been told. This experience convinced me no to rent a car anymore via broker. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MOYA - 09 October 2018
" efficient service, competent staff "
" Overall, very good, but there are always the extra add-on costs, aren't there? Ex "Oh, you will have to have a toll pass, al tolls are electronic" so you pay for the pass and the tolls as well.... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NELSON - 08 October 2018
" Not good "
" Hi Alamo Director, I need to understand why I rent a Convertible car and your agent ask me and request money to effort change? Could you please explain Why I need to pay additional 134,06€? Best regards, Nelson Sereno Nelsonsereno@gmail.com "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANDREJ - 07 October 2018
" Little dissapointed až first but finally great "
" The counter staff wasn't vety friendly...wanted us to take bigger one because they haven't the car we order, but seriously they had it. Finally we'd got what we ordered "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KLAUS - 04 October 2018
" see #3 "
" When picking up the car I had to wait about two hours until I could finally leave the rental station because first no car was available and then the contractual car could not be found so another vehicle was handed over. So the total chaos. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by VADIM - 03 October 2018
" no jec in a car "
" no jec in a car "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 7
CINCINNATI, US - Reviewed by JUHA - 03 October 2018
" Dollar value maybe 60 cents "
" I had reserved small SUV and when i got there that type was not available. I was offered bigger SUV with extra cost. Why ? They could not provide what was ordered. Finally I decided to take full size car with same price, but if I would select full size in first place that would be cheaper. No I ended pay over prized full size rental. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JAN WILLEM - 01 October 2018
" Booking a car is made easy with Auto Europe. We got a great deal! However, we got a vehicle in a lower class, but payed for one a class higher.. "
" Guy at the counter who rented us the car was pretty rude to us. I know they have to sell insurance and other add-ons, but the way he did it was not okay. He literally said 'You don't want insurance? Okay, you have to pay $1.000 if you get towed. Good luck with that!' "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by IULIAN - 01 October 2018
" Very good expertence "
" New car that was 100% what I have booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by RICHARD - 30 September 2018
" The personal service was exceptional "
" Their website is complex if all you want is information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MANUELA - 30 September 2018
" easy booking process "
" The person at the counter was not very eager to service - it was just a bare minimum of communication. The navigation system was a complete disaster. Repeatidly would it tell us on a highway to make a U Turn and then running crazy! We had to reset it many times and ended up not using it but our Google. It is a pitty to receive such a poor device! We have informed the very friendly staff at LAX airport that the Navi must be completely reset. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by LARS - 28 September 2018
" Easy to book, competitive pricing. "
" All worked well. The only negative comment I have is that there was a very long wait for the shuttle service from ORD to the rental place. We had to call for it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by BERNHARD - 28 September 2018
" No problems "
" Everything went well and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CORNELIS HENDRIK - 27 September 2018
" It is bad practice if you don't deliver the class of car a client has contracted with the company. I'am not convinced that this is just an incident. I fear that it's cheating the customer. "
" I proposed me at first a downgrade of the type of car of 2 classes. After complaining I could reduce that to one class. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ALEXANDER - 27 September 2018
" This time in the USA we have been cheated as we had to pay for services we didn't ask for as well as a last charge we don't know the origin; at pick-up we specified we didn't want any additional service or insurance and Budget made us sign a long electronic document saying it was mandatory for the pick-up; we would be grateful if you could have a look into this "
" This time in the USA we have been cheated as we had to pay for services we didn't ask for as well as a last charge we don't know the origin; at pick-up we specified we didn't want any additional service or insurance and Budget made us sign a long electronic document saying it was mandatory for the pick-up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by CYRIEL - 27 September 2018
" no comments - all good "
" Overall we had a good experience except for the clerk at the pick-up counter who tried to oversell insurance which was already covered in the contract. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by EDWARD - 26 September 2018
" Good experience. "
" Smooth pickup and drop-off. No issues whatsoever. Was not sure about the missing toll transponder box and had some trouble reaching customer service, but the issue was resolved within a day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARIA MERCEDES - 25 September 2018
" Good experience overall "
" Smooth process althouth there was not much help from the local staff when picking up the vehicle: no one acompanioes you nor gives you the slightest explanation about its essentials unless you ask especifically. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by OLEKSANDR - 25 September 2018
" I will definitely recommend this service to my friends. I was 100% satisfied "
" That was a great experience. Great price, nice auto park and loyalty for the customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALF - 25 September 2018
" Overall very good "
" Insurance is always an issue. Our plan was a typical reliability and colloision waiver. At the counter we were met with a "hard sale" on additional Insurance related to flat tires and similar road side incidents. We bought it, but felt fooled. When arriving at the rental place after travelling for 20 hours it is hard to make rational decissions. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by SERGIO - 24 September 2018
" To be racommended "
" Perfect and easy rental clear contract clauses "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MAGNUS - 22 September 2018
" , "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAIN - 18 September 2018
" Smooth pickup and drop off, will definately hire with alamo for my next trip "
" great experience from the start, this is what i call service! thanks alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JANICE - 18 September 2018
" Stop reversing selectable website offers in your small print! It's very misleading and extremely bad corporate etiquette. I've experienced this three times w/ your company and quite frankly, I'm done with utilising your services. "
" Nothing to complain about. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by RAMON - 18 September 2018
" good company "
" beautiful and caring cars. good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by ALAIN - 17 September 2018
" would reconsider same "
" would reconsider same "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROXANA - 17 September 2018
" Always rent from this company, only good experience. "
" The women at the counter was very bad and only worked against us, she was unhelpful and wrongly overcharged us! the only reason I am still recommending Alamo, is that the staff at the place you pick up the car was great, very helpful, positive and reversed the wrongly overcharging that was given to us. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by MATIC - 17 September 2018
" Great experience with Alamo service "
" Great experience with Alamo. The employees were really helpful and nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by XAVIER - 15 September 2018
" Bad luck with hertz counter guy that tried to screw us with downgraded car... "
" Delivered car was not the good one. B4 when we booked for Q4. Plus the car was in bad shape. After we drop the noisy one and get the car we payed for all became smooth... "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by AMANDA - 14 September 2018
" en primer lugar, el personal del mostrador nos quiso meter miedo porque no habíamos contratado un seguro más completo que realmente no hizo falta. en segundo lugar, nos quiso engañar indicando que debíamos devolver el vehículo con el tanque de gasolina completo y tuvimos que indicar que teníamos una oferta de devolución vacío. y en tercer lugar, el estado del vehículo fue insuficiente: el estado de los neumáticos era pésimo, los neumáticos estaban rajados y rotos lo cual nos puso en evidente peligro y además el manillar vibraba porque evidentemente el equilibrado de los neumáticos era inexistente. "
" en primer lugar, el personal del mostrador nos quiso meter miedo porque no habíamos contratado un seguro más completo que realmente no hizo falta. en segundo lugar, nos quiso engañar indicando que debíamos devolver el vehículo con el tanque de gasolina completo y tuvimos que indicar que teníamos una oferta de devolución vacío. y en tercer lugar, el estado del vehículo fue insuficiente: el estado de los neumáticos era pésimo, los neumáticos estaban rajados y rotos lo cual nos puso en evidente peligro y además el manillar vibraba porque evidentemente el equilibrado de los neumáticos era inexistente. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PHOENIX, US - Reviewed by LORRAINE - 14 September 2018
" Details of the unpleasant experience with your counter staff: The counter staff seemed friendly & asked where I was planning to drive. After I replied that I was going to flagstaff & the Grand Canyon, he stated to me that the very small car I was planning to rent will not be able to drive up the mountain (!?!) And that I should rent a larger category car. I replied to him that I have exactly the same car in Europe with which I have driven to the Alps & the Pyrenees mountains with no problem at all. He then claimed that I would be forced to turn off the air conditioning if I kept the Small Car category, to which I replied that this is not a problem for me at all since in Europe my car does not have air conditioning either... He also tried to get me to sign into having the gas tank filled by car rental staff, speaking very quickly about that option and making it sound like it was included in my prepaid fee. I had to ask him several times about the gas tank option to understand that it was an additional fee that I was not willing to pay for, since I can clearly fill up the tank myself before taking the car back. I found this interaction extremely annoying, especially after I arrived in the parking lot to discover that in fact there were 0 cars available in the category that I had reserved and thus I was entitled to an automatic free upgrade, so it became clear to me that he was trying to con me into renting a higher category car, possibly because the category of car I'd reserved was not available. I have rented cars out of airports for many years and this is the first time I have been subject to such devious tactics to try to get me to rent a higher category of car only because the smaller category I had already paid for was not available! Most unprofessional behavior. "
" I did not appreciate the behavior of the counter staff who processed my reservation. He tried untruthful scare tactics to push me into accepting to rent a higher category of car, probably because in fact the smaller (& cheaper!) car category that I'd reserved was not available. Fortunately I knew he was lying about the small car reliability & refused to rent a more expensive category. Details are below. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MIHA - 14 September 2018
" Very good, clearly see what you get for your money "
" had to wait 45 for the desired car, but all in all was OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 12 September 2018
" N/a "
" N/a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by BALAZS - 11 September 2018
" Very good and kind staff. Fast pick up and drop off. Recommended "
" Very good and kind staff. Fast pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PAUL - 11 September 2018
" OK "
" Car was OK but the guy at the desk at pickup insisted that I get an ePass as the highway toll in Mass. has no cash payment. The total Toll I would have paid was after 3 weeks $9. I paid $200. My mistake perhaps. But I think he should have been more honest. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by PAAVO - 10 September 2018
" Booked a nice Jeep Crerokee, got a service needed Compass. "
" Car needed service. During rental period I had to find a workshop to change oil, windscreen wipers, tires because of worn out. I had no time to fix the noise close to right rear suspension. Not to mention dents and scratches the car had. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LAS VEGAS, US - Reviewed by CAIUS ADRIAN - 10 September 2018
" Ok "
" Long wait for pick-up. Cars not ready. Staff rude. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MATJAZ - 09 September 2018
" Dealing with AutoEurope was fine. "
" National was OK, the only thing that bothered me was that despite paying for extra Roadside Assistance, National told me this did not actually cover breakdowns and I had to buy extra assistance cover from them, an additional 140 euro. This was disappointing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JANAR - 09 September 2018
" Reasonable price and other than the parking ticket incident everything vent smoothly. "
" Got a parking ticket for expired license plate tags, went back to the office and they gave me an upgrade + full tank of fuel. even though it was bit frustrating worked out fine at the end. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MARNIE - 07 September 2018
" Finally a rental with no hidden extra charges that pop-up at the rental counter! "
" A well established rental company that provides an excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by MONICA - 07 September 2018
" recommend absolutely to rent with auto Europe and Ok rentacar. the only problem is when you have to cancel, you need to pay an expensive fee. "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SEPP DIETER - 06 September 2018
" Very pleased with the experience: booking efficiency, rental rates! "
" Very friendly and cortuous staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by DAVID - 04 September 2018
" The most horrible experience in my life. I could t use the car paid and I could be refund (only passed two hours since I made the reservation). I ask the agency for cooperation to find a new car and you did t. At the dubrovknik airport I manage by myself a new car to rent. I pad double price and I didn t be refund. I am very dissapointed "
" horrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTLAND ME, US - Reviewed by PRACHIDPOL - 04 September 2018
" I have booked a car from auto Europe, voucher number 14859412. When making a booking I filled in all the countries that I were going to visited, which were Germany, Czech Republic, Italy, Austria and Switzerland. The booking went through and I paid for the booking. However, I found out a day before my travel that I were not allowed to take the car to Czech Republic and (part of) Italy. This was such a big shock, as I filled in all my intended dentations and the booking went through, if I were not allows to take the car to such countries why did they not stop my while I was making the booking? It only after I have paid then they told me that I could not take the car to Czech Republic and (part of) Italy. So I called up auto Europe and they canceled this booking but charging me for the cancelation fee of 450 euro. I found this is absolutely unfair that I have to go through all the hassle while on holiday travelling with 2 babies and being charged for such cancelation fee. By the way, I found out that I could not take the car while I was at the airport about to leave the country, I was on the phone for over an hour until the line cut because our plane took off, and auto Europe booked me another car but it was a manual (I previously booked and requested for an automatic). I arrived at the airport at 6 am and got no one to turn to. I went to Alamo and they could not find me another car with automatic. I was left there stranded at the airport with my wife, 2 babies and 2 elderly. That was not a very good start for our 14 days holidays. So, to conclude, if you could be so kind and please refund me the 450 euro I would be greatly appreciated. "
" I have booked a car from auto Europe, voucher number 14859412. When making a booking I filled in all the countries that I were going to visited, which were Germany, Czech Republic, Italy, Austria and Switzerland. The booking went through and I paid for the booking. However, I found out a day before my travel that I were not allowed to take the car to Czech Republic and (part of) Italy. This was such a big shock, as I filled in all my intended dentations and the booking went through, if I were not allows to take the car to such countries why did they not stop my while I was making the booking? It only after I have paid then they told me that I could not take the car to Czech Republic and (part of) Italy. So I called up auto Europe and they canceled this booking but charging me for the cancelation fee of 450 euro. I found this is absolutely unfair that I have to go through all the hassle while on holiday travelling with 2 babies and being charged for such cancelation fee. By the way, I found out that I could not take the car while I was at the airport about to leave the country, I was on the phone for over an hour until the line cut because our plane took off, and auto Europe booked me another car but it was a manual (I previously booked and requested for an automatic). I arrived at the airport at 6 am and got no one to turn to. I went to Alamo and they could not find me another car with automatic. I was left there stranded at the airport with my wife, 2 babies and 2 elderly. That was not a very good start for our 14 days holidays. So, to conclude, if you could be so kind and please refund me the 450 euro I would be greatly appreciated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWBURGH, US - Reviewed by CLYDE - 03 September 2018
" Overall good, once the car was changed "
" Service good, only problem was that the vehicle first supplied had worn rear suspension resulting in a very disturbing ride which made rear seat passengers feel travel sick. Hertz replaced the car with a good one with no fuss after a few days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by ARIS - 02 September 2018
" Excellent! "
" GREAT CAR RENTAL COMPANY! WE WILL DEFINITELY USE IT AGAIN IN THE FUTURE! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by ROBERT - 02 September 2018
" Great rates with Auto Europe but the rental companies push extras and try to add surcharges whenever possible. "
" Alamo offered an upgrade for $15 a day which I chose to accept and was well worth it. However Alamo also charged a $106 refueling surcharge although I had agreed to return the car with a full tank and I did so. Now I have to dispute this charge. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ROBERT - 02 September 2018
" Good rates with Auto Europe but rental companies relentlessly try to add extras. "
" Europcar at Reagan Airport is not actually at the airport and is also not actually Europcar but Advantage. Had to wait in very hot weather for a shuttle to the offsite location. The first car they gave us was defective (passenger door could not be opened from inside). The second was not defective but both vehicles were not very clean. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by ROBERTO - 02 September 2018
" everything OK "
" everything OK "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by STEPHANE - 01 September 2018
" confusing message after trying to adapt hour of pick-up. It seemed like I made a new reservation. Called your call center to make sure all ok. "
" only minor point was the (short) waiting time at pick-up. otherwise all waent smooth. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MIRCEA GABRIEL - 31 August 2018
" VERY,VERY,GOOD "
" VERY..VERY GOOD! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BERTA - 31 August 2018
" No commments "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by MICHELE - 31 August 2018
" Great "
" I had a brand new car and the service at the rental station was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by RALPH - 29 August 2018
" Except above comment a very good experience. "
" Counter staff should explain the functioning of the toll box in the car and the related costs. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JEROEN - 28 August 2018
" Very good rate for the car we got. "
" Great car, friendly service, very good rate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PETTER - 28 August 2018
" quick and efficiant service "
" Quick and afficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KIM AKSEL - 28 August 2018
" Called autoeurope about the car, and got absolutely no help whatsoever. "
" Had booked a Jeep Cherokee, due to the seats, was then handed a Subaru Outback which is something completely different irrespective of whether Hertz might call it same class, and not on their own list. Got in changed to a Nissan Roque which was only slightly better. Bottom line is that they apparently did not have a Jeep Cherokee at all, which therefore is false marketing. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by GRZEGORZ - 28 August 2018
" Auto Europe worked well. Thank's "
" When receiving the car I was tried to be scammed 2 times: 1. Lady at counter submitted for acceptance a contract claming additional ca. 190 USD from me. Note that the voucher was fully paid. AVIS contract is quite difficult to read for somebody who rents at them once a year. I could not understand all the lines of digits and asked if I would be charged. Then she checked at the computer and said "Ah, you have paid in Euro, not in dollars, I will correct the contract". 2. Second version of the contract submitted for acceptance also has a non zero value. I asked again if would be charged. "Yes, because you ordered the car for 2 o'clock and you came at 1.10 hours, but if you want I can change the drop off time to the same hour so you don't pay additionally". My opinion is that she knew perfectly what she was doing and counted that like most people I would not read the details of the complicated contract form. Finally at drop off they managed to scam. The guy receiving the car hasn't checked the fuel. I was a little surprised, but if they trust me than fine. But he also could not give me any receipt, so I went to the counter. A man at the counter printed a receipt complicated like the contract and I had to ran to catch the shuttle bus to the terminal. Later I have read the receipt stating that they charged me ca. 150 USD for cost of fuel like I hadn't filled the tank. They entered fake fuel level to their system. In fact the tank was full and I have a receipt from gas station just around the corner. I have called their customer service. After the third transfer of my call to a guy speaking an oriental dialect of English he could not understand the contract number I was dictating him 5 times. Then he disconected due to poor connection. Strange that all others I was talking on that connection could read my spelling of the contract number. I called second time and this time a gentle lady received my complain and advised to send them a scan of the fuel purchase receipt. I did it on Friday 24th of August and wait for a responce. On the other rental at Avis this year, in San Francisco, I received a car having tires completely worn out and damaged. When I noticed low pressure I went to a tire shop where they refused to repair the tire because it was worn out and worth putting into a trash bin. Fortunatelly Avis replaced my car but it wasn't simple at all. Tire shop opinion was that the tires where dangerous and could explode on the way due to heavy wear and damages. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by SLOBODAN - 27 August 2018
" Autoeurope provided excellent renting for the money "
" Fast procedures and excellent car for money! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by GEORGES - 26 August 2018
" Auto Europe delivered as expected. "
" Cars had scratches and i had to come back to the counter to make sure these were recorded. Haughty contact at counter. Vehicle in fair condition. Effective drop-off procedures "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by EDDY - 26 August 2018
" Overall good up to verry good ! Esp. when comparing prices with other companies !! Thanks Auto Europe ! "
" Lady behind the desk should learn how to treat tourists better... New York is still a complicated city ! Loved the Lady at the Gate tho, very toursist minded and proffessional !! Car inside could be more clean, really should learn not to just spray inside of a window ! At night or with sundawn, windows are really need to be visible through !!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by KAREL - 26 August 2018
" Excellent "
" no comments "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BALTIMORE, US - Reviewed by RICARDO - 26 August 2018
" As above "
" Very good experience car was excellent check in and return service excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LUIS - 24 August 2018
" I requested a Chevy Malibu but was given a Kia Sportage. Even if tge vehicle was from an equivalent category, i didn't request a slower, gas guzzler SUV. "
" Had another vehicle category than the one selected. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HONOLULU, US - Reviewed by IN SUNG - 23 August 2018
" Good and reliable car rental agency "
" They gave me the most dirty car I ever rented. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by ULF - 23 August 2018
" Great service "
" Everything was extremely smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAUI, US - Reviewed by MAGDALENA - 23 August 2018
" Uncomplicated booking "
" Car pick-up and drop-off was easy and the staff was very helpful when we had to change cars due to a break-in. However, we were never e-mailed the final receipt! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JOHANNES - 21 August 2018
" I felt Dollar really tried to screw me by playing the fear card! "
" Dollar quite agressively tried to sell me a toll clearance for Florida. That was in theis words absolutely necessary and would cost me 250 dollars for 31 days. If would not do so I would have to pay heavy fines. I refused and bought myself at Walgreens a Florida-sunpass for five dollars. By using my TomTom I could avoid toll roads very easely. The roads I used were fine and in total I have spend 28 dollarcents on toll! Furthermore they said that the Insurance given by Auto-Europe would not cover most events! Their Insurance was much better. Fortunately I also refused this, thanks to the information you gave, "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
RENO, US - Reviewed by SERGI - 20 August 2018
" When things happen like you're expect, everything is fine "
" Everythig fine, so perfect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ALBERTO ANTONIO - 20 August 2018
" GOOD ONE "
" NO HASSLE "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by SEBASTIAN - 20 August 2018
" what is actually included in the voucher and what was very transparent. Nevertheless, we have looked especially for a rental including roadside assistance. This was one of our selection criteria. The offer we booked did not include the roadside assistance, which was not clear to us. We therefore had to book it via Hertz, increasing the overall price of the rental. "
" easy, without issues. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by AWNI - 19 August 2018
" Thanks "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by ROWLAND - 19 August 2018
" first. i have no idea who hotel cxl is. second, we requested a rental with auto europe. they were very very quick to take our euro, but when we wanted to cancel the rental, it was a nightmare getting our only some of our money back. essentially, they stole 30 euro from us due to the convoluted "terms and conditions" which are highly predatory. "
" first. i have no idea who hotel cxl is. second, we requested a rental with auto europe. they were very very quick to take our euro, but when we wanted to cancel the rental, it was a nightmare getting our only some of our money back. essentially, they stole 30 euro from us due to the convoluted "terms and conditions" which are highly predatory. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTLAND ME, US - Reviewed by ZSOLT - 19 August 2018
" Very dissatisfied i'll never use Autoeurope again and our friends Will do that too. "
" I dont know hotel cxl. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by YURI - 18 August 2018
" Top quality service. "
" absolutely smooth experience. Great service from Alamo ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GLORIA - 17 August 2018
" We returned the car with the tank full, and you charged a 123$ fee. Obiously I'm not going to pay this amount. I'm very diappointed!! "
" I'am very disappointed about the drop off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by ROBIN - 16 August 2018
" We have been using auto europe for many years now, with no problems (except once in Portugal, when the car did not show up for over an hour!) "
" We have used AVIS for our last two bookings with autoeurope - the last one in Nizza and this one in Las Vegas. On both occasions there were not enough staff and we had to wait 40 minutes in Nizza and 35 in Las Vegas, which is a little to much. When we were served, the staff were very good indeed, so it is not a problem with them. The cars were excellent. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALVARO - 15 August 2018
" AUTOEUROPE should analyze immediately this important issue with Budget. If this situation continuous all clients will rather book with other car rental company. It was easier and faster to go through customs in Miami than to pick-up the rental car. "
" There were only 3 persons at the counter and I waited two hours on line. All clients were disappointed and angry due to the lack of service. One of the staff named Ray said that the managers knew about the problem. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TITUS - 13 August 2018
" Perfect ! "
" Great ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GUILLAUME - 13 August 2018
" Good service "
" Not the car ordered tough I paid a premium for it..... No way to get a US car only japanese or corean ones available motor problems with the first one and unability to provide a proper replacement quickly "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTLAND ME, US - Reviewed by BALANOIU - 12 August 2018
" Double payment for insurancce and deposit block "
" We have double paymants for insurance and also depozit block "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ORANGE COUNTY, US - Reviewed by ABRAR - 10 August 2018
" Thanks "
" Thanks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by AWNI - 10 August 2018
" Thanks "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by HELLMUTH - 10 August 2018
" Very efficient broker. Highly recommended. One suggestion: Allow to enter loyalty cards when booking through AutoEurope (Hertz Gold; Avis Preferred; Sixt Gold Card; etc.) "
" My last rental with Hertz has been a very bumpy experience. On 6/29 I had updated my profile at hertz.com to reflect my new drivers licence number. I received a confirmation mail that my profile had been updated. I had received an email on 7/18 with the rental car pickup details and a chance to check in already before. I tried to check in but the web page told me that as a Gold Plus Rewards Program customer I had been checked in already. I had arrived at the Gold counter at around 6pm after a 12 hour flight from Europe and I waited in line for about 10 minutes. When it was my turn I was taken care of by Jose A. He informed me that my contract was not under Gold customers reservations and that I was not checked in. So he had to take my drivers licence, credit card and the rental voucher made out by AutoEurope and go through the entire booking process. After about 20 minutes we were ready to go. We loaded the car with my suitcases and went to the checkout gate. There I was told that I could not check out with the vehicle since my drivers license number does not match the number in the rental agreement. I had to return back to the counter. I found this odd since Jose A. had my new drivers licence number in hand when he did the booking going through all the details. After returning to the counter Jose A. informed me that the new drivers licence number was not reflected in the system although I had received confirmation from Hertz that my new drivers licence number had been updated in my profile. Jose A. informed me that he would need a new voucher from AutoEurope since he will have to make a new contract. Since it had been after midnight in Europe by this time I guessed it would be unlikely to get a new voucher within a reasonable time frame. Especially since I had still to drive 2.5 hours after the 12-hour flight I wanted to get this done as quickly as possible. Jose A. then tried that he could do a manual contract (after consulting for a while with his supervisors). He got a special code to do a manual contract. It took another 20--30 minutes to get this finalised. All this time my wife waited in the car with our luggage. I asked Jose A. for an upgrade to compensate for the long wait and he gave us a Chevy Equinox. After unloading the previous car and loading the new car we finally could get going and leave the rental facility around 7:10 pm, over an hour after we had arrived at the Gold counter. Later we found banking documents and sunglasses from a previous renter in the glove compartment. Seems that cleaning had only been done superficially. I would like to know how it is possible that (1) The new drivers licence number had not been in the system although I had received confirmation that my profile had been updated. (2) I had received confirmation that I had been checked in already as a Gold member but when arriving at the counter no information on my rental had been in the system (3) When issuing the first contract with my drivers licence in hand it was not checked that there had been a different licence number in the system (4) Belongings of previous renters are still in cars being let to new renters I had been Gold member for over 25 years. I had decided to rent with Hertz and not one of the other rental companies to ensure that we can leave the airport rental facility as fast as possible. I also had paid a higher price for the rental compared to other offers by AutoEurope. My wife asked me never to book Hertz again after this experience. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JOHANNA - 08 August 2018
" We had booked our car with tank of fuel included. That was not the case as the booking at Budget had no mentioning of that. We were told return it full and contact Auto Europe for a refund. This is why my review of Auto Europe isn't good as we didn't get what we had booked. "
" Budget's personnel were friendly and efficient. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ELSE - 08 August 2018
" No customer service - felt cheated "
" When I picked up the car I asked if the car had Navigation system - the answer was no. I asked if any of their cars had navigation systems - again a no! Then I had to rent a GPS to a ridicolous price - I could buy several GPS for that price!!! I declined and when I got the car, it turned out that it indeed DID have a navigation system. I got really angry - other people would surely have fallen into their trap and rented the GPS! Whwn habding over the car, there was a very young girl, who was not up to customer servic, just walked off when she gave us the receipt - not good buy or anything. I had to ask her when she walked away, if that was it! I got hold of the manager called Bobby, to tell him about my experience regarding the GPS. He did not even look me in the eye, did not say he was sorry or any very common customer service. He walked away and then asked one of his staff to give us a voucher for 50$ - what a joke. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DONATAS - 07 August 2018
" I use auto europe for 99% of my car rentals and I have only positive experience. "
" Allover experience was very good - we didn't need to wait for the car long, all process was smooth and simple. The only annoying thing was, that after starting up the car we saw message on the dashboard, that motor oil must be changed. After talking to Herts employ he reseted board computer and message was gone. But still we were not 100% sure if oil was really changed or only message was cleared. So for the first day and some times during our journey, I still had doubts if car will not go down. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by TRAVIS - 06 August 2018
" Great rental experience "
" Good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by PAMELA - 06 August 2018
" I would be more likely to recommend AutoEurope if I had some reassurance that the additional insurance would be accepted - or for myself next time I will simply not buy insurance from AutoEurope but rather direct from the car provider (although this might not provide the excess coverage, which was also important to us) "
" Unfortunately, Thrifty refused to accept the additional insurance that we purchased from AutoEurope and instead just tried to sell me their insurance - I then emailed AutoEurope and also discussed this by phone but was unable to confirm with Thrifty. Luckily there was no breakdown so there was no need to test if we would get any help when calling their roadside service number. However, this was an unnecessary stress - I bought the extra insurance for peace of mind but it ended up being the opposite. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 04 August 2018
" Poor. See comments in 3. Also after 2 hours wait. Budget staff mentioned we might need a bigger car than what we requested. We declined. The car we booked was perfectly adequate. They also tried to sell us additional insurances that we didn't want or need. "
" After a long flight and 2 hours getting through immigration, we then had to wait in line for 2 hours to get the car from Budget. Slow and not enough staff. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTLAND ME, US - Reviewed by GUNTHER - 03 August 2018
" I did not use Hotel CXL. I rented a car from firefly via autoeurope. Auto Europe Voucher 14901991 FIREFLY Confirmation # 09JPRW The credit card used to pay with autoeurope was refused by firefly. After phoning two hours with autoeurope, who also talked to firefaly, 95 euro cancelation costs where the result as changing to credit card of my wife was not possible with firefly. Why did you accept my credit card as payment, but did not check if firefly also accepted it? this card could be used everywhere else ... for example my hotel: no problem. Autoeurope points to firefly and vice versa. Disgusting experience. "
" I did not use Hotel CXL. I rented a car from firefly via autoeurope. Auto Europe Voucher 14901991 FIREFLY Confirmation # 09JPRW The credit card used to pay with autoeurope was refused by firefly. After phoning two hours with autoeurope, who also talked to firefaly, 95 euro cancelation costs where the result as changing to credit card of my wife was not possible with firefly. Why did you accept my credit card as payment, but did not check if firefly also accepted it? this card could be used everywhere else ... for example my hotel: no problem. Autoeurope points to firefly and vice versa. Disgusting experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTLAND ME, US - Reviewed by CALIN - 01 August 2018
" The overall experience was a good one, but some problems were caused by the booking system. The system allows to book the car even if there are inconsistencies between the holder of driving license and the holder of the credit card. Due to this situation when I had to take the car, I could not do it , because I did not manage to present the credit card, even if I was able to present all the documents I used when I book the car. I contacted by phone your representatives from Italy and in the first moment they were not able to solve in any way my problem. Telling yo me that there is no procedure to change the booking application. I was asking her just to change the name of the car driver even with an additional payment. Latter I called again and a smart guy from the booking department solved my problem by providing me another booking, more or less, in the same conditions, by changing me as main driver with one of my friends who had a credit card ( Radu Stan) and promising to me a partial repayment of 170 Euro as I could not use first booking car. As a conclusion : your booking system should not allow to book a car if all the documents are not correlated and I am quite interested if the promised repayment it will happen. Kind regards, Calin "
" No applicable, as hotel was not part of the deal "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMAS - 01 August 2018
" Easy to book, competitive prices, clear instructions easy to follow. "
" The agent at counter was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARKO - 30 July 2018
" Excellent. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CARSTEN - 30 July 2018
" - "
" In La Gaurdia we received a very old car which was so noisy when we came on the Highway, which resulted in that we had to change it when we pasted Newark, where we received at Toyota Camry which had laud rattled from the dashboard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by TIMOTHY - 30 July 2018
" I already answered the above questions. "
" I already answered the above questions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KAHULUI, US - Reviewed by TUOMO - 29 July 2018
" Good prices, good website. Nothing to complain. "
" The customer service person tried to sell us just something extra to the rental. I had to tell her multiple times that we are okay with the package we had chosen with Auto Europe. She added my wife as a second driver. I don't know if that was even necessary, since we are married, but I did not complain as the additional drivers were included in our rental. The car was clearly not new, but it was all right for our travel. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by TUOMO - 29 July 2018
" The prices are good, the web booking is easy and all worked fine from the Auto Europe side. "
" When picking up the car, the man behind the counter was misleading me about the contract. He was telling me that "these packages are included in your contract, just click accept on the screen and you will get the car", and since I was excited to get the car, I ended up having unnecessary personal injury insurance and extended road side assistance with the rental. After couple of days I noticed the additional charges in the contract, and called their customer service. Since I was in another state, they told me to go to nearest Budget location to fix my contract. Next day I visited a Budget location, but they could not do anything about it, and the customer service told me that there is nothing that can be done unless I personally visit the original renting location. I could not do that until returning the car. When I complained when I returned the car, I did get $50 discount from the fare, but I still had around $200 extra costs that I did not understand agreeing during the pick up. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EL PASO, US - Reviewed by DOUGLAS - 28 July 2018
" Auto Europe is an easy & efficient method of renting a car. "
" Sonny at the rental garage was very cheerful & helpful in me getting on my way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SIMAS - 28 July 2018
" The inside of the car was spotless, for outside it could've been better. "
" Excellent service at the desk, clear and precise instructions, no pressure to buy additional services, easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DALLAS, US - Reviewed by SOEREN - 26 July 2018
" Easy and efficient "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by AMANDA JOSEPHINE - 25 July 2018
" Great experience! "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by YVON FRANCOIS - 24 July 2018
" Circumstances on flight bookings forced me to rebook my flight twice and had to do same with car booking. First rebooking i managed after lengthy and many trials calling the adviced phone number. Could not rebook but was offered a refund of 240 Euro out of my 380 euro pre-payment but only if I rebooked new car for same value Euro 380. Therewith lost Euro 120 and was forced to rebook again otherwise would have lost Euro 380. Second rebooking I tried call 01.30 hours Singapore time immediately after new flight booking was confirmed. However, each call was answered with voice message office was closed. Instead I called Budget Car rental Stavanger airport and was informed new booking was made but I must take contact with EuroCar. Next morning 09.00 hours Singapore time I called Eurocar and was told my cancellation was to late. I could not get any refund. This despite I explained Eurocar did not answer being closed. The provided phone number with the contract SUCKS being put on hold for 20-30 minutes and longer (gave up waiting). Your customer service SUCKS I feel being ripped off and will at first opportunity after my trave disseminate this through out Facebook and all alike to make people aware of EuropeCar "
" Car was clean and in good condition however pricing to high for a car of this size and standard "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 23 July 2018
" easy to find the best rates; good comparision of car category, provider and price "
" long waiting time at pick up; car was dirty inside; screen wash was empty; car category was changed under the promise of a bigger car which was finally not the case; no support at the car return, so people had to go to the desk to ask for the procedure "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
DENVER, US - Reviewed by LEHO - 23 July 2018
" Got a very good value rental. "
" Very smooth service. Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARC - 23 July 2018
" overall very happy "
" overall GOOD. Only disappointing thing is that we had to wait for the car at the pickup point. We came 1 hour before the indicated pickup time and the service employer told us there was no car available yet, only a more expensive upgrade. So we had to wait almost one hour before they released us the requested car. Not sure if the car was really not available or this was an attempt to sell an upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by MARTIN - 22 July 2018
" Everything was easy and as ordered from Autoeurope "
" Counter staff was very pushy trying to sell extra insurance and road side assistance, even after I had declined the first time. Car had low tire pressure. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by OLE - 22 July 2018
" I like that their prices are lower than if I book directly at the rental agencies. On the other hand, the selection of cars are much smaller than if I had booked directly at Avis. Also, the car that I thought I would get (listed on AutoEurope) was very different from that which was listed at Avis (Avis being in a lower price bracket) and when I found out, it was too late to do anything about, since the price had gone up considerably.. "
" I had the worst experience with Avis! The car that was delivered, had a flat tire (found out when driving out from the yard), and when I returned it, I was given a inferior car in return, with the words "that's what we got". After hours of being sent off to other places, only to be told that they couldn't help, I was asked to drive back to Newark to get another one of same kind. All in all I spend 5 hours of the first day to get the type of car I had payed for. Regarding the counter staff: The ones at Newark were great and offered a fantastic service, unfortunately, instead of just returning the car to them in the first place, I went to the handlers in the pick up yard, and later to the counter staff at Westchester County Airport. At Westchester County Airport they were incredibly rude, basically saying, that I was just a difficult customer and that having accepted an inferior car was my problem, not theirs. Despite having been directed to them and having been told by another office beforehand, that they should have a chrysler 300 (or similar) ready for me, they just were rude. At Westchester I ended up having to call Avis' head office from my (expensive to use) danish mobile phone to get help. That being said, I've used Avis in Europe for ages without any problems, so them I would still recommend. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by ANDREW - 21 July 2018
" Professional all the way. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by OLIVER - 17 July 2018
" Pls see above "
" The TravelTab equipment I rented was of little use other than as a Wifi toggle. The phone barely worked and calls either didn't go through or were cut off etc "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by VARMO - 15 July 2018
" ok "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTLAND ME, US - Reviewed by DUMITRU - 11 July 2018
" It is the second time we have a terrible experience with Autoeurope. We booked a car with all the insurances that were listed and when we arrived to Avis they said they have no value and we had to pay extra again. We booked a suv and got a Ford Focus. So not even close to what we imagined. I will definitely not use autoeurope again!!! "
" ... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
KONA, US - Reviewed by IONUT-GEORGE - 11 July 2018
" I like autoeurope and will recommend it for the future as they have great ptices and great support with a nice and easy booking process! "
" The rental was ok but not great. Car was not serviced, laking power, AC was not working very well and it was nit really clean. Pick up was strange as I had to show my e.mail exchange with autoeurope to proove i have a free tank included, they said it means I have it included full but I have to return it full. One manager fixed that and same for extra drivers. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SALT LAKE CITY, US - Reviewed by CHRISTOPHE - 10 July 2018
" An extremely convenient way to find the best offers for a given destination. I have discovered new rental companies with very competitive prices that I wouldn't have considered otherwise. "
" Pick-up was quick at SLC - the rental counters and parking is next to the terminal. The car was not very exciting (a Hyundai) but did the job. The windshield was a bit dirty inside. For the rest a good experience and, I find, a good value. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SALT LAKE CITY, US - Reviewed by SEPP DIETER - 10 July 2018
" Excellent price and booking efficiency "
" Rental ok; due to construction at the SLC airport impaired access to the drop-off area. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by AMANDA JOSEPHINE - 09 July 2018
" overall positive except for drop off and car maintenance "
" The car booth did not lock and the vehicle needed a wheel alignment. Staff at pick up location (Newark) where very efficient. Staff at drop off location (Ronald Reagan Washington) Were very eager to finish off their shift. I made a mistake when booking since I wanted to return the car on July 7 at 1 am, but erroneously booked for July 6 at 1am. I also failed to refuel the car due to there not being a petrol station in the vicinity. Therefore having been charged for an extra day (which is fine) staff told me to take car out again and go refuel at a petrol station 10 mins away. Having arrived at the garage exit security would not let me out cause paperwork had expired and while staff had charged me for an extra day they failed to update the contract. So I went back and just paid for the fuel since I was tired after a long drive. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LUIS - 09 July 2018
" The entire process was flawless. I was able to pick up the car as expected, on time and quite quickly. The car was ok. Dropping off was extremely quick and simple. "
" Hassle free. Everything worked as expected. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by SEPP DIETER - 09 July 2018
" First time this year that I used Auto Europe; excellent experience regarding prices and booking efficiency! "
" Long waiting line, took about half hour to get to the counter! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAUI, US - Reviewed by FABIO - 08 July 2018
" OK "
" So and so "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LIHUE, US - Reviewed by FABIO - 08 July 2018
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by FABIO - 08 July 2018
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DANBURY, US - Reviewed by JEFFREY - 06 July 2018
" Smooth riding "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by MATTHEW - 05 July 2018
" This reservation was cancelled "
" This reservation was cancelled "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTONINO - 04 July 2018
" the website is overall clear, the control on the condition imposed by the renting companies should be higher as mentioned previously "
" The vehicle was good, the drop-off as well. The staff was trying to sell a lot of unnecessary service, part of which already included in the contract signed with Auto Europe, to me this is unprofessional. A person with no experience in renting cars would have paid way more than needed... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTLAND ME, US - Reviewed by KONSTANTINOS - 03 July 2018
" Service was denied by the collaborating rental company Enterprise, while in phone contact with Autoeurope the payment of 110€ was not returned. I am filling the appropriate complains at authorities and personal bank at the moment. "
" Service was denied by the collaborating rental company Enterprise, while in phone contact with Autoeurope the payment of 110€ was not returned. I am filling the appropriate complains at authorities and personal bank at the moment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by MURAT - 03 July 2018
" Everything was smooth and great. Thank you. "
" Everything was smooth and great. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by MONICA SIMONA - 02 July 2018
" Everything was ok. "
" politeness, rapidity drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PROVIDENCE, US - Reviewed by SEAN - 30 June 2018
" No Problems with Auto Europe, all ok. "
" Overall a good experience but at the counter desk the staff tried to sell extras that were already included. Only i had read the policy it could have cost a lot more. Not happy with that. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by JAMES - 30 June 2018
" It was all very easy, from picking up vehicle it took less than 5 mins. The car was outstanding only 17 miles as it was brand new "
" I have rented cars in the USA many many times, but never have i enjoyed the experiance as much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by LARRY - 29 June 2018
" Great car, great price "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by CHARLES - 29 June 2018
" Staff was completely unhelpful. "
" I was given false information by your online chat, then cancelled my reservation with an email that went straight to my junk folder, so that I didn't learn about the cancellation until two days before my departure. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DENVER, US - Reviewed by PETER - 27 June 2018
" I always reserve with Auto Europe and am always satisfied. "
" The GPS provided needs update. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JONATHAN - 27 June 2018
" Regarding AutoEurope: I have used AutoEurope many times in the past and plan to continue using them in the future! "
" Regarding Hertz: Overall the rental was ok. A couple of things I was not satisfied with was the car I was provided and Hertz communication: I booked and paid for a Jeep Cherokee or similar but the car I was given was a Kia Sportage. This (in my opinion) is not only smaller than a Cherokee but also shares only very few similarities - It is comparable (in size) to the smaller Jeep Compass which it is also compared against in motoring reviews. I spoke to Hertz about this but they assured me that the Sportage is in the same class as the Cherokee and they cannot change it. We even looked at a Compass that Hertz had which was clear to be of similar size (in turn smaller than the Cherokee) ... This was more of an annoyance than a real problem and I left me feeling slightly cheated by the car I was provided with. Any feedback regarding this would be much appreciated! Another problem was trying to get hold of a member of Hertz staff during the rental period. I had a simple question and tried calling a LOT of times over a LONG period of time with no success. In the end, I left a message which I can only assume was not picked up, handled or responded to in any way. Again, as this was a simple question was more of an annoyance than a problem, but is also worrying for future rentals if a more serious problem occurs. I must also state that despite this, the staff was friendly, approachable and polite and the dropoff was fast and efficient! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by SARUNAS - 27 June 2018
" We are satisfied we used Auto Europe in the USA. Next time we will do the same. "
" A car was very new and clean. We got car very quickly after all procedures that took also less time as we thought. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by PAULO - 26 June 2018
" no comments "
" no comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by SUZANNA - 26 June 2018
" Everything was great! "
" Everything was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OAKLAND, US - Reviewed by HEIKKI - 26 June 2018
" Very good "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by TIMOTHY - 25 June 2018
" I'd rent again from Auto Europe. "
" The Avis employee was absolutely lovely; very friendly, very patient, very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by JONATHON - 24 June 2018
" The car on the photo used in the booking did not match the size of the car I received. Thrifty admitted the vehicle in the photo was much bigger but said auto Europe is to blame for the misleading photo. Thrifty says they have never had the type of car in the photo. I paid more to rent with auto Europe and could have saved money by using a car with the accurate photo. "
" They were not able to give me a car that matched the photo in my rental document. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by ERIK - 23 June 2018
" Insurance included, that was good. Good price. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by SUSAN - 23 June 2018
" The contract with Auto Europe was very clear, and helped to make my rental experience very smooth. I knew exactly what my contract covered, and what extras I could or should opt to purchase. "
" Everything went smoothly and as expected. All the staff at the airport were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DEREK GREHAN - 20 June 2018
" Booking reasonable but when arrived at counter they were unhelpfull with me needing to downgrade they said take up with third party auto europe "
" When arrived wanted to downgrade car but wanted a fee to do so I found this unexceptable was not happy "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by DAMIR - 20 June 2018
" When I came to Atlanta airport, I took a car from Advantage rental company. After I bring back the car they charged me 122 euros extra, I don't know why. "
" When I came to Atlanta airport, I took a car from Advantage rental company. After I bring back the car they charged me 122 euros extra, I don't know why. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by TARMO - 20 June 2018
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALESSANDRO - 19 June 2018
" A "
" A "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by OLEG - 18 June 2018
" we really enjoyed getting your service. new cars, convenient service. but there is one problem - we have not received back your deposit for this booking, as well as for the anticipated booking in November 2017. You can help with this issue. I am ready to send you our data. "
" we really enjoyed getting your service. new cars, convenient service. but there is one problem - we have not received back your deposit for this booking, as well as for the anticipated booking in November 2017. You can help with this issue. I am ready to send you our data. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JESMOND - 18 June 2018
" have been booking with Auto Europe for over 10 years now and always had a good experience "
" Good experience,quick to pick up, car brand new very nice car. Choice of cars given. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANASTASIOS - 16 June 2018
" Easy and reliable service "
" Lady helping me at the desk was great. Congratulations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JARI - 16 June 2018
" Best prices "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDRIY - 15 June 2018
" Generally good except for being forced to prepurchase the fuem "
" I was forced to pre-repurchase fuel by the counter staff at san Francisco even though my voucher stayed that I am free to choose if I want to or purchase or to bring back full tank. It was a disappointing experience as fuel pre-purchase is a typical "ripoff" tactics by rental companies and they didnt want to honour the conditions of my reservations. A good experience othewrise. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PORTLAND OR, US - Reviewed by VITALII - 14 June 2018
" Incorrect information in the voucher. See above. "
" Advertised as a counter in the terminal, but in fact a shuttle to the parking lot. Unacceptable. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by RUNGRUENG - 12 June 2018
" Good service "
" Very happy, no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RICCARDO - 12 June 2018
" positive "
" positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JIRI - 17 May 2018
" Hallo, the latest our car - KIA RIO was old, with more repair and not so clean'! For this rent, we have by Dollar / every time Dollar only / the best cars! Maybe will be next better. With best regards Jiri Homolka. "
" All, as every time was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by STUART - 14 May 2018
" Good "
" Great speedy pick up if you check in with Alamo in advance. No need to wait at desk and all paperwork is prepared when exiting with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by EMANUEL - 14 May 2018
" They did not honor my rental agreement and I am going to need a full reimbursement "
" They did not honor my rental agreement and I am going to need a full reimbursement "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by GLEN - 13 May 2018
" Overall once i had the car it was a verry nice experience again - drop off at the airport was verry smooth! "
" When i went to pick up the car at the airport in San Francisco i had a verry unpleasant counter staff member trying to dump a mini cooper on me instead of the rented mustang.. She claimed that mustangs where not beeing made any more.. Like the most ridiculous nonsense.. After a while i just went past her and went to the garage where the cars where and there where multiple mustangs, camara's or dodge challengers available.. Luckly the people providing the cars there did not make any issue at all for me choosing wich car i wanted.. But if i would have listened to the counterstaff she would have pushed me into a mini cooper.. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLUMBUS OH, US - Reviewed by MARCO - 12 May 2018
" I have been charged for extra 48,78 USD and I do not why.... (I had previously paid for GPS, the only extra was all-risk insurance) "
" I have been charged for extra 48,78 USD and I do not why.... (I had previously paid for GPS, the only extra was all-risk insurance) "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by AYSE SERGUL - 11 May 2018
" I don't have experience with problem case. "
" Best Rent-a-car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by THOMAS FRANKLIN - 11 May 2018
" Auto Europe provided a good price, but best of all was the insurance coverage, which made me feel more secure. "
" Really everything went quickly and smoothly, I was impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by BRIAN - 11 May 2018
" Auto Europe rates are competitive, and booking is easy. However, rules for coverage are not straightforward. Insurance coverage for US citizens is not clear. For Americans living overseas, we need companies that offer TPL to US drivers as part of the package. "
" Everything went smoothly, from counter staff, to getting a good quality car with good fuel efficiency as we were seeking, to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by VALENTIN - 07 May 2018
" Please, see my complain at p.3 mostly related to Advantage renting company, but I booked the car through your company, address the complain to you. and expect a response/actions from your side. "
" Dear Eurocar, BUT NOT THIS TIME. First, the Advantage clerk at Orlando did not want to accept my Austrian driving license, because the Austrian licence doesn't have the expiration date. When I asked to change the drop-off point from Orlando to Miami the clerk explained that normally it costs some money, but he agreed with his boss that it will be done free. However, upon returning the car in Miami I saw the charge of $250 for oneway drop and two additional charges (concession fee ? and state tax ?) for a total of $292.82. I think either the Advantage clerk forgot to include the free oneway drop-off or cheated me on this issue, because if I new about the charge of $250 I would find a cheaper way like returning the car in Orlando and renting a new one for a day. The origin of other charges are not clear, because everything was included in the booking. In any case the company has to return this money. Additionally the car was technically incapable. It was a very old car. On the second day it gave the message that "Maintenance Required". I did not have a possibility to change it and had to drive a dangerous car that could stop any moment. I expect the cooperation from your side to satisfy my complain. Regards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MIAMI, US - Reviewed by JANEZ - 02 May 2018
" All OK. "
" Everything OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by JOSE PEDRO - 02 May 2018
" Auto Europe made everything very easy - took care of all the insurances that are usually a headache for European travelers in the USA. "
" Amazing service all-round, car in top condition, could not be happier! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VITALI - 01 May 2018
" We had something wrong with car initially but exchange process was quick and straightforward. Drop off was a breeze. "
" Young driver surcharge for additional driver is a little bit ridiculous, costs almost like the amount of rental for whole period. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 01 May 2018
" ok "
" Partner of europcar in USA Advantage was not friendly to me in the beginning the had not the proper car availabel i had to wait 30 minutes with a lot of discusses "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by STEVEN - 20 April 2018
" I have repeatedly used Auto-Europe and will continue to do so. I like the choice of vendors and the choice of extras to select from, leaving me protected from the sometimes aggressive on-sell of the vendors on pick-up. "
" Friendly and prompt service from shuttle bus to drop-off. Appreciated the relatively new vehicle (January 2018). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by JAMES - 19 April 2018
" I love your company. Great service and the best rates "
" Staff at checkin great. Fella in lot when I dropped it off likewise fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by DIRK - 19 April 2018
" all in all no complains like it should be "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by GILLES - 17 April 2018
" Excellent company, with good service "
" Any surprise all is always correct "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by DIMITRIOS - 16 April 2018
" Pleasant experience "
" All was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MUSTAFA MURAT - 15 April 2018
" Everything was good. I 'm pleased from you, alamo and the Car. "
" I know Alamo since 2007. I am Alamo insider an whwn I tried to rent the same car on the alamo web site, ı'saw that it was more expensive than yours. Your price was better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANASTASIA - 15 April 2018
" Very efficient and reliable car "
" All were perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SHIMONI - 14 April 2018
" Good site "
" Disappointed in San Francisco but very happy in vegas "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MYRTLE BEACH, US - Reviewed by HANS PETER - 13 April 2018
" see above 3. "
" Very efficient, very nice and clean car. Good service. Good staff at Myrtle Beach Airport Counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by ITAY - 11 April 2018
" Your prices where the best in the market and working with you was easy and stress free ! "
" ALAMO was easy fast and friendly ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 11 April 2018
" The car we rented was very spacefull. We had 6 luggages and 3 cary ons. Great family car. "
" This was my 2nd experience with Alamo. Great staff and service !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ELIAS - 09 April 2018
" Easy and clear. "
" The car wasn't in perfect condition. Wheels needed to be changed. The engine wasn't smooth. It has 60.000 kms. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by JOHN - 09 April 2018
" Very good value. "
" One employee at Thrifty was VERY rude. It was unbelievable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PARAKKAT KUNHAPPUTTY - 26 July 2017
DALLAS, US - Reviewed by WILLIAM - 25 July 2017
" We have not received the booked car , had to rebook , pay double and more.... "
" Tried to help but with no succes "
SAN FRANCISCO, US - Reviewed by ROBERT - 16 July 2017
" Excellent!! Everything happened what they written. New car! Easy pick up, easy drop off. "
LAS VEGAS, US - Reviewed by SØREN - 15 July 2017
TAMPA, US - Reviewed by MARTINA - 09 July 2017
LAS VEGAS, US - Reviewed by MARCO - 06 July 2017
MINNEAPOLIS, US - Reviewed by LASZLO - 06 July 2017
LOS ANGELES, US - Reviewed by ATTILA RAJMUND - 05 July 2017
" Everything worked fine. "
" We had to wait a really long time for the shuttle to arrive at LAX, then the staff seemed overloaded when we took the car. On the other hand the car (a Kia Rio) was really nice and returning it was super-fast. "
HONOLULU, US - Reviewed by ALAN - 01 July 2017
" Really great broker. For me the most important thing is, that it is possible to get full insured car with great prices. Unbeatable prices actually. "
" Loved it. I also had a minor accident and they managed everything so professionally. Everyone at the desk at pick up and drop off were really kind. I have never experienced so smooth pick up before. "
LOS ANGELES, US - Reviewed by ABEER - 30 June 2017
DENVER, US - Reviewed by ERIKS - 27 June 2017
LAS VEGAS, US - Reviewed by ERIC - 27 June 2017
" Easy ordering and great prices. Wonderful!!!! "
" Wonderfully easy pick-up at Las Vegas Airport...got an upgrade :-) thank you very much. Delivery was flawless at Pheonix Sky Harbour. I really couldn't ask for better 10 of 10 "
SAN FRANCISCO, US - Reviewed by SLAVI - 25 June 2017
LOS ANGELES, US - Reviewed by MARIIA - 24 June 2017
MAUI, US - Reviewed by ALAN - 22 June 2017
PHOENIX, US - Reviewed by IVO - 19 June 2017
MINNEAPOLIS, US - Reviewed by VOLODYMYR - 17 June 2017
MIAMI, US - Reviewed by JEAN PIERRE - 16 June 2017
" Car return extremely quick , however no explanation is given to the credit card voucher you receive on returning the car . If this an extra amount over I already paid then I would be totally dissatisfied ans surprised by this extra amount . I had no time to clarify when I returned the car "
MYRTLE BEACH, US - Reviewed by HANS PETER - 15 June 2017
LOS ANGELES, US - Reviewed by DEIVIDAS - 14 June 2017
WASHINGTON DC, US - Reviewed by WILLIAM - 14 June 2017
" Auto Europe always does a great job. Strangely, for this rental I got messages for several weeks saying that there were no cars available, over multiple US cities and dates... Was there some sort of glitch on the website? I was finally able to book through Auto Europe, but only on the 5th or 6th time I went to the site. "
" There was only one "intermediate" car on the Dollar lot when I got there on a Saturday evening, and the Kia Rio that was the only car available did not offer very much power, and only had a 10-gallon fuel tank... Was this even really an intermediate car? I would hate to see what their "compact" and "economy" models would look like! "
LOS ANGELES, US - Reviewed by ALEXEY - 13 June 2017
MADISON WI, US - Reviewed by GORDEY - 12 June 2017
PHILADELPHIA, US - Reviewed by MARTIN - 10 June 2017
MIAMI, US - Reviewed by VITALY - 09 June 2017
SAN FRANCISCO, US - Reviewed by ERDOGAN - 07 June 2017
CHICAGO, US - Reviewed by FRANCESCO - 05 June 2017
" everything perfect "
" everything perfect "
PHOENIX, US - Reviewed by SHARON - 04 June 2017
" Best car hire! "
SEATTLE, US - Reviewed by CHRISTOPHE - 04 June 2017
TAMPA, US - Reviewed by JAMES - 03 June 2017
" Good deal, easy to set up, care hire went ahead without hitch "
" No problems "
BOSTON, US - Reviewed by KAAREL - 02 June 2017
" Works well "
" Works well "
LOS ANGELES, US - Reviewed by REMO - 31 May 2017
LOS ANGELES, US - Reviewed by MART - 29 May 2017
" I have used Auto Europe for all my car reservation for more than 10 years, suggested to friends and many of them have sticked with you as well. "
SACRAMENTO, US - Reviewed by VLADAN - 23 May 2017
" I used Auto Europe several times already and I am super satisfied. Good service, excellent prices "
" I used Alamo each time and I am satisfied. However, last time we booked intermidiate car with 4dr and got Hyundai Veloster with 2dr. After we complained we got elantra GT which is also a small car. You have to describe better a difference between compact, intermediate and family car class especially for the US market "
SAN FRANCISCO, US - Reviewed by AN?E - 23 May 2017
" Without problem. "
" We have some issue with wrong car return time, but they responded on mail in 1 hour and solved the problem. So well done ALAMO! "
ORLANDO, US - Reviewed by MALCOLM - 21 May 2017
" Easy to deal deal with and good prices. "
" Good to deal with though no choice of car. "
ORLANDO, US - Reviewed by BETH - 19 May 2017
" Changing a reservation was simple and Auto Europe was very helpful when we contacted them:) "
" Everythings worked out with Alamo although we were very late arriving! They even gave us an upgrade from small car to suv and for free. When taking back the car , it was so simple, just give back the keys and that was it. "
MYRTLE BEACH, US - Reviewed by HANS PETER - 17 May 2017
ATLANTA, US - Reviewed by ALES - 15 May 2017
" Car interior wasn't cleaned properly. "
LOS ANGELES, US - Reviewed by IURIY - 14 May 2017
DENVER, US - Reviewed by ARNAUD - 07 May 2017
" Very friendly and helpful staff - dealt with all my questions in issues in a friendly and professional manner. Would recommed. "
SAN FRANCISCO, US - Reviewed by DAMāRS - 04 May 2017
" The person who gaved us a car said that we will never be able visit national park Yosemite, because they just will not let us in with standart car. If we want that we need to take SUV. We took suv for 500$ more that expected, but the big dissapointment was when we went there and saw its no problem entering the park with standart car aswell. "
ORLANDO, US - Reviewed by SIGURLINA - 04 May 2017
LOS ANGELES, US - Reviewed by TIINA - 01 May 2017
" the estimated price grow two times!!!!!!! "
" the man,who served me on the counter demanded me to choose the option for returnig car empty and told me,that it will cost me extra 60 dollars.Now autoeurope.com has charged me 260 USD extra!!! This is a total scam and cheating by a big international corporation.I am very very dissapointed "
ORLANDO, US - Reviewed by DEBRA - 30 April 2017
" They shouldhave never allowed me to rent a car with a debt card that I could not use to pick the car up. They should have told me it wasnt permitted. I had to get a cab to a room, pay for the room, pay for another cab to the train station and a train ticket. This will be made known world wide if I dont get my refund. "
" I am still waiting for my refund. You let me rent the car and pay for it with my Visa debt card then when I went to get the car they would not give it to me with that card. They left me stranded in the middle of the night at the airport after a 9 hour flight! I want a refund and if I dont get my money back im going to plaster this on every form of social media around the world. I can believe they treat people like that. I have over 10 thousand dollars in my account and couldn't get a car. Alamo is disgusting "
SAN FRANCISCO, US - Reviewed by ELLEN - 28 April 2017
" The price on the Auto Europe site was 85,77 EUR for the car rental which was taken immediately from my credit card. At the side I paid extra 250 USD for extra fees regarding the car rental. These information need to be more vivid on your side - I did not realize that all these extra costs regarding insurance and other cost would not be included. The price on your side is only a small part of the whole rental price which I did not realize do to lack of information. "
" Besides all the extra cost the service of picking up the car was fast and easy. "
MIAMI, US - Reviewed by GIORGIO - 28 April 2017
" Too long waiting time to pick-up the car (more than 1 hour) is unacceptable. "
MIAMI, US - Reviewed by PETER - 21 April 2017
" Everything from rent-pickup until return has worked out perfectly! "
MYRTLE BEACH, US - Reviewed by HANS PETER - 19 April 2017
LOS ANGELES, US - Reviewed by THOR - 18 April 2017
WASHINGTON DC, US - Reviewed by SEAD - 18 April 2017
LOS ANGELES, US - Reviewed by MADIS - 17 April 2017
" it worked "
" did not get the car I wanted to rent, I got same class (standard suv) but much cheaper car... sad "
SAN FRANCISCO, US - Reviewed by FRITZ - 16 April 2017
" Easy reservatiom process, very professional internet online booking site. Quite happy and therefore also consider autoeurope.eu in future again. Thx! "
" Didn't receive the car I chose and desired (Grand Cherokee). Staff at A/P very unflexible and not very helpful. Had to take a Toyota Four Runner with the remarks of the guy in charge: "your car was pre-assigned, so take it or leave it". Would expext higher service attitude and better customer friendliness with imporved willingness to support. Will definitely not chose Thrifty anymore! "
ATLANTA, US - Reviewed by DETLEF - 14 April 2017
" very good service by young man at rental station "
MIAMI, US - Reviewed by PREBEN - 09 April 2017
" Good service, minor problem with one electric rear window which didn't shut properly, should have been checked beforehand. "
LOS ANGELES, US - Reviewed by GORAN - 05 April 2017
WASHINGTON DC, US - Reviewed by GUNBRITT - 03 April 2017
" All was good only after changing my order Autoeurope charged my card twice and full amount both times. "
" Fast service and good car, better one than i ordered. "
FORT LAUDERDALE, US - Reviewed by GIUSEPPE - 03 April 2017
" I wish Insurance rate be included already in the full price when making the reservation. That's all I feel like being economically abused all the times "
LOS ANGELES, US - Reviewed by MAARJA - 02 April 2017
LOS ANGELES, US - Reviewed by ALTIN - 30 March 2017
TAMPA, US - Reviewed by MICHAELA - 30 March 2017
" Good price and easy to use website. "
SAN FRANCISCO, US - Reviewed by CATALIN - 26 March 2017
BOSTON, US - Reviewed by KENNETH - 22 March 2017
" Good rates & evaluation of coverage and exposure during rental. "
" The vehicle was good, but the on-hire service was poor, and the additional daily cost ( $11.99 per day) of the seemingly mandatory road toll charges token is extortionate! "
ORLANDO, US - Reviewed by HERMAN - 18 March 2017
" no complaints,website is user friendly "
" car is in good condition, friendly service "
LOS ANGELES, US - Reviewed by MILOSLAV - 12 March 2017
" Very quick and effective service, new clean cars "
ORLANDO, US - Reviewed by KURT - 11 March 2017
" Easy internet booking - nothing to complain "
" Everything worked fine - very friendly and good service "
SAN FRANCISCO, US - Reviewed by CLAIRE - 28 February 2017
LOS ANGELES, US - Reviewed by TOMAZ - 28 February 2017
MIAMI, US - Reviewed by CHANTAL - 27 February 2017
DENVER, US - Reviewed by MICHAEL - 27 February 2017
" Vehicles are not equipped with winter tires, although Denver is closes to a mountain area! A four wheel drive was recommended, which does also not has winter tires. "
MIAMI, US - Reviewed by CODRIN IONUT - 26 February 2017
" it was excellent "
" it was excellent "
DENVER, US - Reviewed by VALENTINAS - 26 February 2017
WASHINGTON DC, US - Reviewed by SCOTT - 25 February 2017
" best rates around plus free extra driver and free tank of gas. "
" We ran into traffic and were late for our return. Checked in and charged for extra day but manager reversed charges. Great customer service! "
LOS ANGELES, US - Reviewed by MANUEL ANGEL - 23 February 2017
" Quick Check in "
SAN FRANCISCO, US - Reviewed by OMER - 22 February 2017
LOS ANGELES, US - Reviewed by VIKTORIA - 14 February 2017
" Easy to book, cheapest car rental webpage, helpful call center "
" Everything went smooth, they were helpful. The mid-size car we rented was pretty new and in very good condition. I cannot understand why people are complaining, if you read the papers carefully through before signing and cancel all the extra services you don't want to buy, there won't be any hidden costs. "
SAN FRANCISCO, US - Reviewed by JONAS - 13 February 2017
HOUSTON, US - Reviewed by MARK - 12 February 2017
" Autoeurope has a good website and the option of zero excess which is my preferred choice. "
" I have chosen Alamo many times in Houston and I was always happy with their cars. "
DENVER, US - Reviewed by EVA - 11 February 2017
LOS ANGELES, US - Reviewed by PHIL - 07 February 2017
" good and reliable service! "
" That company provided a car on which one tire was completely slick! When you pic up a car you think that the car they give you is ready and safe. Far for being the case. I should have taken time to check the tire before taking it, but who does that , would you? was also the sonly car left, and would have any other choice anyway!!! It is only after a few day, when I felt the car unstable, and even experience aquaplaning that I realize this. When I mentionner it to the company, they just said: in the US you're allowed to drive with tires like that and we will put it back at rental in the same shape! Mind, when you pic up your car, these guys do not care of your security! "
LIHUE, US - Reviewed by JURAJ - 05 February 2017
" car had a mechanical problem but the staff were super friendly and willing to exchange the vehicle immediately and completely hassle free. "
ORLANDO, US - Reviewed by ANDREW - 02 February 2017
" Very satisfied with the booking arrangement, the price (no hidden add ons) and the car. Good value for money. "
" Alamo provided us with a very good service overall. The car was very good. The only exception was that the GPS didn't work properly some of the time and required a phone call to reboot it. Staff were very helpful in doing so. Very happy with the value for money. "
MONTEREY, US - Reviewed by BORKO - 18 January 2017
SAN FRANCISCO, US - Reviewed by DARUSH - 15 January 2017
" Check in problematic as always. They always try to modify the voucher content "
ORLANDO, US - Reviewed by SAINTLY - 13 January 2017
" I hav used Autoeurope, for car rental before, it was the UK branch back in 2015. And I was happy with the service, I find Autoeurope rental prices reasonable, because insurances, vehicle and local taxes are all included in the price. I would have no problem recommending Autoeurope. "
" Thrifty was very helpful, especially when I had to change my original rental car, which had a faulty transmission, one phone call to Orlando Airport Thrifty, and I was able to exchange for a different car, there was no quibble, and no extra cost, very happy with new car. "
SAN FRANCISCO, US - Reviewed by MARIAN RUSLAN - 11 January 2017
" We were very satisfied for the conditions of delivery and reception from NATIONAL office in San Francisco and Las Vegas. "
" Very good professional ! "
AUSTIN, US - Reviewed by JOHN - 09 January 2017
ORLANDO, US - Reviewed by YAEL - 08 January 2017
" I tried to amend the reservation. sent e-mail and was asked to contact by phone. I called the number but the support was only in German I was unable to reach English support. eventually I had to pay for 2 days of rental without taking the car "
SAN FRANCISCO, US - Reviewed by KRISTJAN - 07 January 2017
" Maybe this is normal in USA, but I thought that I paid everything (insurances, etc) through AutoEurope, but Dollar started to sell me different stupid services like RoadSafe (pointless service - for stupid people - in case you need to tow away your car if fuel tank becomes empty in desert or if you need to replace your empty tire - hello - they have even in desert 4-lane asphalt roads - this is not afghanistan) and additional refueling (added total ca 300 USD to my final price) "
BOSTON, US - Reviewed by KAREL - 02 January 2017
" Even though I booked the highest class SUV on Auto Europe, Alamo charged me 129USD extra for an even smaller, but so-called more luxurious SUV. Even Auto Europe sent an email to request winter tyres, they were not available by Alamo upon arrival. "
HOUSTON, US - Reviewed by ALES - 31 December 2016
" I don't know - alamo was closed. I rent car from National. "
LOS ANGELES, US - Reviewed by KALOYAN - 19 December 2016
" Everything was perfect as always. I'm always fully satisfied with Alamo! I'm renting for the fifth time! "
" Alamo is the best car rental! The car was very new, only 3 weeks young! And you can choose from a bunch of cars, that's really good! "
LAS VEGAS, US - Reviewed by KAIE - 19 December 2016
FORT LAUDERDALE, US - Reviewed by FRANE - 13 December 2016
LAS VEGAS, US - Reviewed by MICHAEL - 12 December 2016
" When I rented, I was given a Dodge Durango SUV. The back rear left tire blew out in the middle of nowhere. I had to take it to the tire repair shop which took a day out of my vacation time getting it sorted. Whilst at the tire specialist shop, the guy who was dealing with us said that all the tires had been dangerously over inflated and we were lucky that only one had blown... Not happy that the vehicle was rented to me in this state, as I had my eight year old boy in the car with at the time and it could have been a lot worse... "
LAS VEGAS, US - Reviewed by WERONIKA - 12 December 2016
" Hassle free rental from booking to delivery of car :) "
MIAMI, US - Reviewed by TANIA - 12 December 2016
" Cheaper prices as to book directely "
" Excellent "
DENVER, US - Reviewed by JOSE - 11 December 2016
" nice and reliable web interface "
" Alamo usually provides a scraper to remove the ice from the windshield during winter in Denver. This time, there was no ice scraper in the car, which my experience worse. "
MIAMI, US - Reviewed by KRISTO - 08 December 2016
PALM SPRINGS, US - Reviewed by JOHN DAVID - 07 December 2016
" Always helpful and flexible. Good rates, too. "
" Nice people, helpful. Perhaps a little understaffed when we arrived in the evening. "
KAHULUI, US - Reviewed by TINA - 06 December 2016
" The car we were first given was really worn out a lot and had many dings and scratches. We asked for a car change, which was done without problem, but even that car was quite "tired" looking and tires worn out. We didn't fuss with that one,but was surprised, because our experience with Dollar in other states was that cars were better maintained. "
LOS ANGELES, US - Reviewed by DIANNE - 06 December 2016
MIAMI, US - Reviewed by NICOLE - 06 December 2016
MIAMI, US - Reviewed by JANAR - 03 December 2016
" everything was perfect, way better than expected. "
PITTSBURGH, US - Reviewed by BARBARA - 03 December 2016
LOS ANGELES, US - Reviewed by TORE - 03 December 2016
FORT LAUDERDALE, US - Reviewed by ROLAND - 02 December 2016
" excellent and complete preparation. Auto Europe took care of all the details. "
" easy going "
ORLANDO, US - Reviewed by BEAU - 02 December 2016
" Easy, incredibly affordable no problems and for once - clear insurance printed out in the copy to take about with me in the car. "
BOSTON, US - Reviewed by JAMES - 02 December 2016
" They have really competitive prices that are better than anyone else. I love them! "
SACRAMENTO, US - Reviewed by LABIDI CURT - 01 December 2016
" I am very satisfied with my rental at Alamo. Very responsive people. I was mistaken about the dates on the internet, and in no time Alamo found me a solution. So I could take the position very quickly as I wished. All the people I met at Alamo are responsive and above all professional Thank you Alamo ! "
" I am very satisfied with my rental at Alamo. Very responsive people. I was mistaken about the dates on the internet, and in no time Alamo found me a solution. So I could take the position very quickly as I wished. All the people I met at Alamo are responsive and above all professional Thank you ! "
PHILADELPHIA, US - Reviewed by MICHAEL - 29 November 2016
" Booking with Auto Europe was very easy and the price was great, especially compared to other booking sites. "
" They need more shuttles to pick up from the airport but otherwise the experience was fine. "
LOS ANGELES, US - Reviewed by VLADAN - 27 November 2016
" Good service, best prices, easy to book "
" Good service, willing to help, good and new cars, easy return "
SAN FRANCISCO, US - Reviewed by MINDAUGAS - 27 November 2016
" Excellent service and trustworthy. I had to make late change to my booking because of changed flight, and it was extremely easy to do so. I also felt very confident with the rental from EU company. "
" Very easy and smooth check-in process, and I certainly valued possibility to choose exact vehicle based on my preferences. Vehicle was brand new (6 months old) "
PHOENIX, US - Reviewed by VYTENIS - 23 November 2016
" Very satisfied; everything went very smoothly "
MIAMI, US - Reviewed by FRANK - 23 November 2016
" Always fast, perfect and good prices! "
MINNEAPOLIS, US - Reviewed by BRYNJAR - 23 November 2016
" very good "
LAS VEGAS, US - Reviewed by ILAN - 22 November 2016
" one of the best dealer for my holidays "
" Even the car we were expecting for wasn't in stock, the crew in place make an effort to find us one on the park , that was good sense of marketing and useful . "
PHOENIX, US - Reviewed by KLAUS - 22 November 2016
" No problem, all fine, changes are possible before actual rental "
" All fine, persuaded me if an upgrade that was worth it "
AUSTIN, US - Reviewed by ANDREJ - 22 November 2016
" The car type I booked was not available and I had to wait approx 30 min before it became available. "
LOS ANGELES, US - Reviewed by MANUEL - 21 November 2016
CINCINNATI, US - Reviewed by VITALY - 20 November 2016
LOS ANGELES, US - Reviewed by TAAVI - 18 November 2016
MIAMI, US - Reviewed by DERRICK OSWALD - 18 November 2016
MIAMI, US - Reviewed by MITJA - 15 November 2016
ORLANDO, US - Reviewed by ALAIN - 12 November 2016
FORT LAUDERDALE, US - Reviewed by MARY - 11 November 2016
ORLANDO, US - Reviewed by RICHARD - 11 November 2016
" Good value and easy to use website "
" Self Check in made it quick & easy on arrival in Orlando, Excellent selection of cars in the garage and we could choose any car in the line help ourselves to the pre paid baby seats and start our Vaction, perfect service. Car Return also very quick and easy. Will for sure use Alamo again. "
ORLANDO, US - Reviewed by PER TOMMY CARL JOHAN - 11 November 2016
" Very Easy at collection and drop off, helpful staff and great selection of cars. Would definitely use again in the future "
BOSTON, US - Reviewed by MARY - 10 November 2016
SEATTLE, US - Reviewed by SEBASTIAN - 07 November 2016
ORLANDO, US - Reviewed by LINDA - 07 November 2016
SAN FRANCISCO, US - Reviewed by DMITRY - 07 November 2016
LOS ANGELES, US - Reviewed by JOHN DAVID - 07 November 2016
" Seems to work fine. No issues with our rental with Alamo. "
NASHVILLE, US - Reviewed by ALAIN - 06 November 2016
CHICAGO, US - Reviewed by JAN - 06 November 2016
" We got the car we paid for. No hassle. We also had the baby seat paid and expected that to be installed but we had to do it ourselves. "
" We got the car we paid for. No hassle. We also had the baby seat paid and expected that to be installed but we had to do it ourselves. "
LOS ANGELES, US - Reviewed by GABOR - 05 November 2016
" Coverage payed by us did not match the coverage which appeared on the contract. Fortunately there was no issue with the car. Everything else was OK. "
" Positive: We could choose from several car models. Negative: none of the cars had the luggage cover in the trunk. Not so good when you leave your stuff in the car in some neighbourghoods. "
MIAMI, US - Reviewed by YONGMING - 05 November 2016
LAS VEGAS, US - Reviewed by TINA - 02 November 2016
" Am getting used to the system, it's quite straight forward. I wish though that inclusions and supplements were more clear and available also through booking with Autoeurope and not only as on spot payment option. "
" Got a good car, the rental was smooth, though the second and third driver fee is a rip off, as there is no upper limit on the costs, as as otherwise my experience with car rental companies in the US. "
MIAMI, US - Reviewed by PATRICK - 02 November 2016
" Not enough Counters for all the Tourist with rental cars "
ORLANDO, US - Reviewed by ANNA - 02 November 2016
" Hello! Just came back from Orlando. First car which we rent, has been chosen by color (red), and the next day there was a yellow lamp blooming, so we came back to the airport and changed to the same model but different grey one, this one went 3 times less miles (must be every one wants red) and was very helpful and comfortable for us during all the week. Thank you very much for the company and service! "
FORT LAUDERDALE, US - Reviewed by BO - 01 November 2016
LAS VEGAS, US - Reviewed by STANISLAV - 31 October 2016
" Convenient, cheap, good "
LOS ANGELES, US - Reviewed by ALES - 31 October 2016
ORLANDO, US - Reviewed by ALFRED - 31 October 2016
" There were no vans available and the staff at the desk wasn't really helpful. They said, we should accept another car. After an argument with staff at the actual parking area they were willing to give us a bigger SUV. Initially they said, they will also have a waiting time of 1 to 2 hours. Further the staff at the desk was trying tonsell us additional insurances covered by our contract with auto europe. They said, the contract is not with them and any kind of insurance claim is not their business. They will ask for compensation from us and we then could deal with Auto Europe. "
MIAMI, US - Reviewed by RIDAS - 31 October 2016
ATLANTA, US - Reviewed by MITJA - 30 October 2016
" Top price and service "
" I payed for premiun/sports car. They charged me extra 611 USD for taking Dodge Challenger. I am not satisfied with that, because some alamo locations provide sprots cars with no extra charge if you reserve premium car. i have issues with two cars. They requied oil change. "
ALBUQUERQUE, US - Reviewed by ANATOLII - 30 October 2016
" 100% satisfied, the best broker I have ever used. "
" Fast and smooth transaction, afforadable one-way fee despite long distance (take in ABQ and drop off in LAX), great condition car. Can't find any negative, strongly reccomended. "
SAN FRANCISCO, US - Reviewed by KAMAL - 30 October 2016
" The Dollar-agent tried hardly to upgrade our contract with additional "unnecessary" insurances! Finaly we bought a "Tank Empty Return" or FPO for $ 52,02 "
LOS ANGELES, US - Reviewed by ROBERTO - 27 October 2016
SAN FRANCISCO, US - Reviewed by SULEYMAN SUHEYL - 27 October 2016
" good rate on reliable rental company keep going "
" nice and smooth rental. "
BOSTON, US - Reviewed by JAN - 27 October 2016
DENVER, US - Reviewed by JEAN-DAVID - 26 October 2016
" quick and friendly "
WASHINGTON DC, US - Reviewed by ALAIN - 25 October 2016
MINNEAPOLIS, US - Reviewed by PAUL E - 25 October 2016
" Easy to book. Good deals. Have used for many reservations at American locations. "
" The counterman at Alamo in the MSP airport seemed friendly when we approached the counter and asked if we were in town for the Rider Cup, when we told him no his whole attitude became rude. He advised us that the rental we had purchased through Auto Europe was not valid for the insurances and insisted we would have to purchase Ins. He then said my drivers license was not good with the rental and when we attempted my partners license which was European and his card would not go through the Alamo system he became even ruder. He went in the back and came back with the same attitude I took the car anyway since we had paid and left the MSP location. What is up with this????? "
WASHINGTON DC, US - Reviewed by MOHAMED EL MEHDI - 24 October 2016
" Good balance between car age/mileage and rental price "
BOSTON, US - Reviewed by JURAJ - 23 October 2016
" I had a negative experience with auto europe. After I was told I need credit card to rent a car, I tried to solve this issue by another call to their call centre. I was told to do it locally, that was declined at the counter. So they just ate my money for nothing!!! I wrote a message to auto europe asking for refund and they still didn't reply! What a shame!!! I am waiting for your reply!!!!!!!!!! "
KEY WEST, US - Reviewed by BERIT - 20 October 2016
" Bullied into purchasing the Sunpass by the person at the counter, and even after several requests only after purchasing the pass it was disclosed that there would've been also the possibility to add the Sunpass at the end of the rental. No emphasis on customer service, only on pushing/achieving sales targets. Also, only after insisting that the additional drivers were free of charge, the fact was accepted by counter staff, as was the fact that a GPS is not wanted. The car was dirty, especially the windshield. I would not recommend renting with Dollar (or Hertz, as they share both vehicles and staff). "
CHICAGO, US - Reviewed by VEDRAN - 19 October 2016
MIAMI, US - Reviewed by RAUNO - 18 October 2016
ORLANDO, US - Reviewed by PETER - 18 October 2016
" Perfect! Best rate that I could get! "
" I like ALAMO. Especially if you're using "Skip The Line" "
TAMPA, US - Reviewed by PETER - 17 October 2016
DENVER, US - Reviewed by EVA - 16 October 2016
PORTLAND OR, US - Reviewed by PAUL E - 16 October 2016
" Auto Europe is easy and convenient for us. "
" While in PDX to pick up our last reservation with ALAMO while visiting the USA we arrived after 7:30pm in darkness and in the rain. We were offered to identical vehicles, Chrysler 200's, however there was no lighting outside to see the cars, nor were there umbrellas offered and this was Portland Oregon where there are alot of rainy days and nights. I did my walk around to the best of my visability, but only saw splattered white paint on the drivers side passenger's back door. I advised my check in agent back inside the ALAMO office, he came back and advised that we could take the other car, as it was raining and we had loaded our luggage in the rain I opted to take to care with the white paint. The lot departure was worse not car check. "
LOS ANGELES, US - Reviewed by YULIIA - 15 October 2016
LOS ANGELES, US - Reviewed by GABOR - 15 October 2016
" Correct processing. "
" Professional, efficient processing, good costumer care. "
ORLANDO, US - Reviewed by STEFAN - 11 October 2016
" Trouble free so far, will surely use "Auto Europe" services again. Thank you. "
" Car was excellent, but was not clean inside from last rental. Dealing with Alamo was easy. "
MIAMI, US - Reviewed by HELLMUTH - 10 October 2016
" Long queue at car pickup, partly only 2 people from Dollar servicing customers. Waiting time 30 minutes. Car was not clean but otherwise in good condition. Car return went fast. "
SAN FRANCISCO, US - Reviewed by ANDREJ - 08 October 2016
" We get downgraded car. Toyota Camry instead Nissan Maxima. "
MYRTLE BEACH, US - Reviewed by FRIEDHELM - 07 October 2016
" When I pick up the car Alamo gave me a dirty not cleaned small 2door car,to get a other one it tuck 3/4h.Also this car was not clean, so I went for an upgrade. The spouse as an 2nd Driver was 10.99US per day "
" See above!! "
SAN FRANCISCO, US - Reviewed by PENNY - 07 October 2016
" Hassle free rental with usual confidence from booking via Auto Europe. "
" Pleasant service with no hard up-selling! Note: Huge queues in downtown San Fran Alamo office - 1.5 hours to get processed. Was told this normal! "
SAN DIEGO, US - Reviewed by NATASHA MARIA - 05 October 2016
" Very happy customer and you even optimized customer satisfaction by sending out the reminder email with 'please contact us if you are in doubt by the rental counter/ if they try to sell you additional insurance packages' "
" OK swift service. Great car- and they dis not try to sell me additional packages (apart from upgrade of car, option between post- fill/ self- fill gas and gps option) "
BOSTON, US - Reviewed by CARLOS - 03 October 2016
SALT LAKE CITY, US - Reviewed by VICTOR - 02 October 2016
LOS ANGELES, US - Reviewed by DOLORES - 01 October 2016
" The first rental on September 1st 2016 was a car which had not been cleaned prior to my rental. Since it was dark when I got the car I didn't notice that. Anyway, I didn't mention when I brought it back. The second rental was on September 20th 2016, and again it was dark when I got in the car and I didn't notice that it was dirty as well. Also there was a bad smell coming from the air condition. "
" When I returned the car I was accused of having smoked in the car and they charged me, without my acceptance, 300 $!!!!!!! What a fraud!!!! 300$ without my agreement and I couldn't do anything!!! Since there's nothing to sign anymore when one rents a car, they just take the credit card. I read the rental agreement and even if I had smoked there's no where indicated that one cannot smoke in the car!!! "
MIAMI, US - Reviewed by MANDY - 01 October 2016
" Guter Service mit der Best Price Garantie "
" Unkomplizierte Regelung eines Glasschaden. allerdings wäre es noch besser , wenn aus den Vertragsbedingungen hervorgeht, ob Glas und Radschäden mit versichert sind. "
SAN FRANCISCO, US - Reviewed by SATISH - 30 September 2016
" Great deals, great vehicles "
" Very nice and new cars, swift service no extra or hidden charges "
PHILADELPHIA, US - Reviewed by MICAL - 29 September 2016
" Had to wait a little while for the van taking me to the car lot from the airport, but otherwise, I had a great experience. Great car! "
LOS ANGELES, US - Reviewed by ANELA - 27 September 2016
" Very simple reservation..my first and the best experience! "
" Everything was perfect, easy pickup and super fast return.. "
DENVER, US - Reviewed by CHAIM - 25 September 2016
LAS VEGAS, US - Reviewed by FRITZ - 23 September 2016
" great selection, easy booking process, attractive rates/pricing "
" very friendly and supportive people at Alamo's, great car, easy takeover and return process, no comparison to dollar that deliverd an extremely poor service last year when we were in the states! very happy and satisfied with Alamo and will come back again. "
DENVER, US - Reviewed by ANDREJ - 23 September 2016
CHICAGO, US - Reviewed by SATISH - 22 September 2016
MIAMI, US - Reviewed by SERHAN - 21 September 2016
" Good discounts with head to toe insurance coverage is a great value to us. However this could be better by providing a real head to toe coverage at the start. I had to buy an extra coverage which was kind of forced onto me against vandalism and theft when the car got parked at a parking garage. I was not sure if this was included in the cover from the get go, but they made me believe that it was not. Auto Europe has to be more explicit about the exact coverage they provide as part of the rental agreement. I did not like this. "
" Their sales tactics at the counter panned out and I caved in buying extra insurance for vandalism or theft when parked at a parking garage, which cost me extra 62 USD for 8 days. "
PORTLAND ME, US - Reviewed by RONEN - 21 September 2016
" Will never use this company again. I lost much more money than needed. And lost very important and expensive time. Cost more than The car . Only becsuse of The way you treat us "
MIAMI, US - Reviewed by JUSTINAS - 19 September 2016
BOSTON, US - Reviewed by JOLITA - 19 September 2016
LOS ANGELES, US - Reviewed by MARCO - 18 September 2016
" Short check in, possibility to chose between all available cars of the chosen category. No problem at all with the vehicle during our journey (2.500 miles in 2 weeks). Fast check out when returning the vehicle. Quick shuttle bus from and to the terminal. "
LOS ANGELES, US - Reviewed by JEAN-PHILIPPE - 16 September 2016
" People at Alamo did not manage to deal with our prepaid voucher. They gave us a price which was superior (600 USD more !). So I refused. We lost 45 minutes when getting the car and again 45 minutes when giving back the car, because of that problem. Eventually, we pay the right price. "
LOS ANGELES, US - Reviewed by JORGE - 16 September 2016
MIAMI, US - Reviewed by ANAND - 15 September 2016
" They never give you the car which you hire. the alternative car offers have a smaller boot. The lady (Erika)at the counter are not polite, rather aggressive or abrasive. She was trying to sell me some extra insurance which I did not need. "
LOS ANGELES, US - Reviewed by DOLORES - 15 September 2016
" The car was not well kept, 42000 miles, from Texas, lots of dents, not clean. Also the representative tried to sell me the full coverage that I already had booked and payed for. Long time waiting in line! Long time waiting for the shuttle at the pick-up LAX. "
PHOENIX, US - Reviewed by URSULA - 14 September 2016
" Cheap rentals, yet the car available at the rental company did not match the chosen one. "
" We reserved the car, supposed to be similar to Kia Rio. The only car in that class available in Phoenix, was Chevrolet Spark which I find smaller. Since we were travelling through rough country and national parks, we were advised to get a car classs upgrade which we took. But it costed us 80 $ more! We could have reserved that kind of car through autoeurope for much lesser amount of money. But still the car was very good. Overall I was satisfied with the rental procedure, but I am sorry that I did not choose a middle class already with autoeurope.... "
PHOENIX, US - Reviewed by JAN - 14 September 2016
LOS ANGELES, US - Reviewed by ELIAS - 14 September 2016
LAS VEGAS, US - Reviewed by IRINA - 12 September 2016
" Very customer-oriented service, great selection of vehicles within the pre-ordered class. "
NEW YORK, US - Reviewed by MARIO - 11 September 2016
LAS VEGAS, US - Reviewed by JURI - 10 September 2016
MIAMI, US - Reviewed by MARGUS - 10 September 2016
LOS ANGELES, US - Reviewed by JACQUES - 09 September 2016
" Very easy. "
" Very goog car and very good service for the price we paid ! But we forgot a jacket and we couldn't obtain it for a reasonable price by FedEx. We have to pay more than 100 $ for FedEx service. I know it's not your fault, but it's a pity. "
DENVER, US - Reviewed by LEEN - 08 September 2016
SALT LAKE CITY, US - Reviewed by LASZLO - 07 September 2016
" It took pretty long to get the car at the airport. We got a KIA which was quite word down with ugly dirty seats and carpets although it only had 27k miles. Under the seat we even found an empty bottle of cleaning liquid which may have been used once in the car. Apparently Thrifty did not pay much attention to the maintenance of the car. Other than that the car was fortunately able to make the trip with us but the overall look of the car was disappointing. The return process was quick and OK. "
CHICAGO, US - Reviewed by EVELYNE - 07 September 2016
BOSTON, US - Reviewed by FABIO - 07 September 2016
SAN FRANCISCO, US - Reviewed by CONSTAN - 06 September 2016
ORLANDO, US - Reviewed by JOSE - 05 September 2016
" Rental company should be better equipped if computer down ( back up service) "
" Should have back up system if computer down "
MYRTLE BEACH, US - Reviewed by FRANK - 05 September 2016
NEW YORK, US - Reviewed by LUDEK - 04 September 2016
" Dollar is not good partner for you, we have not all information... "
" 1. It was wrong adress by LaGuardie - big stress, when tha taxi take out our by this adress. Phone was only automat 2. By taking car - we would like change return adress to JFK. The worker say not problem, we pay 98 USD by return 3. The personal is angry, lax 4.WORST CUSTOMER INTERACTION, SERVICE, ATTITUDE, AND MANAGER. "
ATLANTA, US - Reviewed by JAKUB - 02 September 2016
SAN FRANCISCO, US - Reviewed by PAOLO - 30 August 2016
" Al momento in cui sono andato al desk della.Dollar, la persona con cui mi sono interfacciato mi ha detto che la.prenotazione risultava cancellata nonostante il mio pagamento tramite american Express fosse andata a buon fine, come risulta da estratto conto on line.. "
SAN FRANCISCO, US - Reviewed by AMANDA - 29 August 2016
" Didn't take the rental in the end as a friend picked us up. "
BOSTON, US - Reviewed by BRENDAN - 28 August 2016
" I tried to book and a page came up to say that my card wasn't processed but that I should give you a call. I didnt do this since I didn't receive booking confirmation. I booked it a couple of weeks later and then discover that the money had been taken out of my account twice. I called customer services and was left somewhat confused. I am waiting for my visa bill to see if I was credited the correct amount. Hassle I didn't need before going on holidays and not much in the way of an apology or explanation. "
SAN FRANCISCO, US - Reviewed by MAURIZIO - 28 August 2016
" personale molto capace e pronto a consigliare sulle opzioni di noleggio "
" troppo lenti nella consegna dell'auto, piu' di un ora,per il resto ok. "
LOS ANGELES, US - Reviewed by BIRGIR - 27 August 2016
" The staff was very helpful but we didn't get the kind of car that we wanted. The service was very good. We did have to get another car (Something wrong with the front wheel). Everyone was helpful and the switch went smoothly. "
NEW YORK, US - Reviewed by ANGELO - 26 August 2016
" Merci, Merci, le service et la voiture ont été excellent oui bien sûr je relouer une voiture cher vous. Je vous remercie "
" Merci, Merci, le service et la voiture ont été excellent oui bien sûr je relouer une voiture cher vous. thank you "
SAN FRANCISCO, US - Reviewed by CARLOS - 26 August 2016
" Great service, they upgrade our car for free. "
SAN FRANCISCO, US - Reviewed by JEAN FRANCOIS - 25 August 2016
" Great prices offered, and trustable service too. "
" Excellent service was provided both at pick-up and on return at Las Vegas airport. The car was provided very clean and the registration process was efficient if not quick (there was queue). The staff was very friendly too. Return at las vegas was very quick. And the price offered was clearly the best. This is an unbeatable price/quality ratio. I was worried at first as this company was granted only 3 stars out of five, but my experience is worth 5+. "
BOSTON, US - Reviewed by JANINE - 25 August 2016
CHICAGO, US - Reviewed by INGA - 25 August 2016
" It was excelent! "
" Nice staff, prices are good, information about services I can take additionaly - absolutely good. "
MIAMI, US - Reviewed by MARCO - 23 August 2016
" Very good service , I.m really satisfied "
" Very good service , I.m really satisfied "
LOS ANGELES, US - Reviewed by AIGARS - 19 August 2016
" Overall good experience. Man at the pick up desk was a little bit arrogant. "
KAHULUI, US - Reviewed by XAVIER - 18 August 2016
" the category of car is not really accurate. I rent a standard SUV in Hawaii, which is a Grand Cherokee or equivalent, and when take your car at Dollar, it's a Dodge Journey which is not really an SUV...Dollar told me that your car categories are not aligned in the ones they advertised on their own webside! "
DENVER, US - Reviewed by GLORIA - 18 August 2016
" Autoeurope is great , straightfoward transaction with no hassles "
" The agent insisted on adding the toll road charge for 12.90 a day even after we told her we would not be on any toll roads . They did remove the charge however , when we returned the car . I had to go to another Dollar counter to ask them to take the charge off so that was an unnecessary inconvenience. "
NEW YORK, US - Reviewed by LUC - 17 August 2016
" 2 points not admissible from DOLLAR I booked a car with GPS 2 months before my departure. _ No car with GPS available. _ I have been proposed a car with GPS which was obviously not in the same category after an hour _ The manager of the site was not empowered to propose an upgrade _ I have been lucky after two hours : a customer brought back answering my needs 2 I have been imposed a gas refill at 58$ despite my tank was almost full "
NEW YORK, US - Reviewed by JULIA - 16 August 2016
ALBUQUERQUE, US - Reviewed by ANDREA - 16 August 2016
SAN FRANCISCO, US - Reviewed by JENNIFER - 14 August 2016
SANTA ANA, US - Reviewed by JAMES - 12 August 2016
" When I arrived I was told that I needed to pay $330 dollars extra for roadside assistance. I was told by auto Europe that everything was included in the price including roadside assistance. When I told them this they said I needed to pay extra tax $43 dollars which I paid and then I got the car. The petrol tank wasn't full when I picked up the car. When I returned the car I filled it up and now arriving home I see that Dollar has charged an extra 42.62. and I don't know what for. "
SAN FRANCISCO, US - Reviewed by FRANCISCO - 11 August 2016
SAN FRANCISCO, US - Reviewed by GABRIEL - 10 August 2016
" I reserve a Ford focus anda they wanted to give me a Toyota yaris wich is smaller "
" There were cockroaches inside te car. Te bus service with the LAX was good "
LOS ANGELES, US - Reviewed by JOSE ENRIQUE - 08 August 2016
LAS VEGAS, US - Reviewed by STEVE - 08 August 2016
LOS ANGELES, US - Reviewed by LIETING - 07 August 2016
LAS VEGAS, US - Reviewed by PHIL - 06 August 2016
" Always book with Auto Europe, for 12 years now... "
" was good... but there was no car choice one car left in the chosen category...finally chose one of a lower category, for the same price... "
MIAMI, US - Reviewed by HANS - 03 August 2016
" Had to drive 120 km to change the car after beeing stopped by the police because the regio had expired on my rental car. return resulted in an extra charge of concession recovery fee dollar 63,36 despite your rental was all inclusive "
" see above "
SAN FRANCISCO, US - Reviewed by MICHEL ANTONIO - 02 August 2016
" Sono molto soddisfatto del servizio e del call center di auto europe ma purtroppo mi hanno dato una macchina più piccola rispetto a quella prenotata e ho fatto un po' fatica a girare in California e dintorni,quando alla consegna ho fatto notare la cosa al noleggiatore mi hanno detto che la vettura era della stessa categoria di quella prenotata ma a me non risultava "
" Fornita vettura più piccola rispetto alla prenotazione,disagi nella circolazione fuori città e soprattutto in montagna "
SAN FRANCISCO, US - Reviewed by DAN - 02 August 2016
" Best price i could find on that date. "
" No pain rental. Quick take & drop off. Got a free upgrade that morning from the nice lady on the garage. Car almost new. Worked like a charm the entire time, just had to add gas. "
LOS ANGELES, US - Reviewed by RUYGROK - 02 August 2016
" Klant vriendelijk bedrijf. Hebben regelmatig gebeld omdat we beetje wantrouwend waren vanwege de prijs. Alles is super verlopen. Aanrader is wel om zeer vroeg te boeken voor een goede prijs! Wij 8 maanden van tevoren gedaan. "
" Duurde wel even voor dat we een auto mee kregen, 1 uur gewacht. Hoefde voor het wachten de auto niet vol retour te brengen ter compensatie. Ook stond op onze reservering dat we de auto voor 7 uur in de ochtend terug zouden brengen. Dit kwam slecht uit omdat onze vlucht vertraging had. Dit werd gewoon omgezet. 24 uur is 24 uur. In de avond brengen is in de avond terug. Heel fijn. Fantastische reis van 3 weken gemaakt in America met een bijna nieuwe KIA sedona met 5 volwassenen. "
SAN FRANCISCO, US - Reviewed by YEVGEN - 01 August 2016
" The company charged me extra 27$ for gasoline, even though I completely refilled my tank 5 minutes before giving back the car. After calling them, they refunded me 12$, but charged extra 22$ that I still haven't gotten back. "
SAN FRANCISCO, US - Reviewed by IVAR - 29 July 2016
" the problems with all rental companies is that they will sell you a lot off insurance when you pick up your car. I suppose they have the same information as we have on the contract. When we deliver car we suddenly had something they called CONCESSION RECOV FEE. 42.20 DOLLAR. And something they called RAP 79.64 dollar. I call it cover fees when we deliver the car. It.s insurance on insurace. "
" We got a nice new car, deliver car was ok but all the fees you get is not ok. "
LOS ANGELES, US - Reviewed by ANN - 28 July 2016
SAN FRANCISCO, US - Reviewed by ALEXANDROS - 26 July 2016
" The staff was not very welcoming, they seemed to be in a hurry. Also, no options were given for the car rental (we were just handed the keys and that's it). "
LOS ANGELES, US - Reviewed by HERMES - 26 July 2016
" Very good! well organized. everything went smoothly. "
" very good service, everything went smoothly, good car and good service. "
MIAMI, US - Reviewed by PATRICK - 24 July 2016
" Dollar ask me to pay another insurance when I reach. "
" Dollar ask me to pay another insurance when I reach "
SAN DIEGO, US - Reviewed by STEVEN - 24 July 2016
" The car had a few dents and scratches on it. It had a fairly basic interior/ dashboard. Not the usual standard we've come to expect when hiring a car in USA, apart from that the car was okay. "
" The (Dollar) employee was extremely helpful and polite. "
DENVER, US - Reviewed by JAN - 23 July 2016
" No response on mail re unexpected charges after returning the rental car on allegedly toll charges. "
" Long waiting line, finally when we did get the car had to wait inline for exiting the park lot and final car check. There it turned out this car appeared not available after all as it needed maintenance / repair. Afterwards it appeared there was a 350 reservation made on my credit card without making that clear. Finally after retuning the car my creditcard got charged with some 50 supposedly for toll charges - rediculous amount i do nor agree to and panding response from autoeurope on. "
SAN FRANCISCO, US - Reviewed by JØRN BYLLING - 21 July 2016
" They had only 1 car available and I had expected a Ford Escape as adventercied. I got a Jeep :-( "
LAS VEGAS, US - Reviewed by SORIN - 20 July 2016
" I did not get informed that I might not get the car I ordered and payed. "
" I paid for a convertible and got a Buick Regal, they said no cars are available so take it or leave with no refund... "
MIAMI, US - Reviewed by WERNER - 18 July 2016
NASHVILLE, US - Reviewed by YVES - 17 July 2016
CHICAGO, US - Reviewed by DONALD - 15 July 2016
" Initially demanded that I present an international drivers license even though the contract very clearly states this is not required. Then gave me a car a grade or two below the premium car reserved "
SAN FRANCISCO, US - Reviewed by MAURO - 15 July 2016
" Very good customer service "
" Quick and efficient service "
LAS VEGAS, US - Reviewed by PRIMOZ - 13 July 2016
" Reservation ok, no problem. Also documentation for renting at local partner alamo ok, very smooth. "
" Alamo Road assistance doesn work at all!!! We parked the car on Fulton street in San Francisco in the middl of the day and someone broke the window and stol some stuff from the car. Everything happend in just few seconds. The broken glass was every where in the car. We called cops and Alamo customer assitance number, explained the situation and got information that we got replacement car in two hours. After 2 hours nobody came, so I call again. Totaly I called 5 times, explaining the same and every time we were assured that help is on the way. After ten hours of waiting at 10 p.m. still nobody came. Then we with broken window went to SFO where we at National got new car. They said to us that operators on customer service were lieing. "
DULUTH MN, US - Reviewed by ØYVIND - 12 July 2016
" We loved the car we got. Got an upgrade without any extra fee so we were very happy. "
LOS ANGELES, US - Reviewed by JOE - 11 July 2016
" The reason I booked this car was because of the car advertised and cost. This car was not available and the replacement was to small. When I tried to upgrade to a bigger car was told none was avaliable but return in two days. When I returned before leaving LA on road trip found rental agency to be unintrested and again they told me no car was avaliable for upgrade. Just made do with what we had. "
DENVER, US - Reviewed by PANTELIS - 10 July 2016
MINNEAPOLIS, US - Reviewed by BORIS - 08 July 2016
SAN FRANCISCO, US - Reviewed by UWE - 08 July 2016
" Wir erhielten keinerlei Unterstützung durch das Europe Call-Center bei der Streichung der nicht vereinbarten Zusatzversicherungen. Wir mußten dies alleine direkt mit ALAMO klären. Service sieht anders aus. Das Preis-/Leistungsangebot des Fahrzeuges war gut. Leider stand der gemietet Fahrzeugtyp nicht zur Verfügung. Schade ! "
" Bei der Übernahme des Autos hat der ALAMO-Mitarbeiter uns massiv unter Druck gesetzt zusätzliche Versicherungen abzuschließen. Obwohl wir diese nicht abgeschlossen haben, war dann doch eine Zusatzversicherung auf dem Übernahmschein. Diese mußten wir am nächsten Tag in San Francisco streichen lassen. Außerdem stand das bestellte Fahrzeug nicht zur Verfügung. Positiv war nur, dass wir uns dann ohne Aufpreis einen größeren Wagen aussuchen konnten. "
ATLANTA, US - Reviewed by GIORGIO - 07 July 2016
" Ottime tariffe, istruzioni chiare; da migliorare l'assistenza telefonica durante il noleggio "
" Veloci ed efficaci "
SAN FRANCISCO, US - Reviewed by OLEG - 05 July 2016
SAN FRANCISCO, US - Reviewed by AUGUSTO - 04 July 2016
" The van was very good. But it was not so clean when I picked it up. "
CHICAGO, US - Reviewed by MIKAEL - 04 July 2016
FORT MYERS, US - Reviewed by SIEGMAR - 03 July 2016
TUCSON, US - Reviewed by FRANCOISE - 02 July 2016
" Everything fine "
" The economy car provided by Alamo was fine with low mileage but there was no window cleaning liquid and one tire showed low pressure: probably bad maintenance. "
DETROIT, US - Reviewed by SUSAN - 02 July 2016
" Car rental experience to pick up the car was not good. Rented a GPS that was useless. "
" I was impressed that someone called me and asked me about my GPS problem. "
LOS ANGELES, US - Reviewed by LUCIAN - 01 July 2016
ATLANTA, US - Reviewed by PETRUS W - 01 July 2016
" Clear, Fast and to the point "
" I thought I got a middle class car, but it was a to small one So I have to upgrade to a bigger car otherwise I could not take my Luggage with me ( For 5 weeks) "
PORTLAND OR, US - Reviewed by LASZLO - 30 June 2016
" Everything went on as planned, we were completely satisfied. "
" Everything went on as planned, we were completely satisfied "
DENVER, US - Reviewed by JEAN-PAUL - 30 June 2016
LOS ANGELES, US - Reviewed by ANTON - 28 June 2016
LAS VEGAS, US - Reviewed by JAN - 28 June 2016
" Nice services, good prices. "
" Very nice experience. Ford mustang was very good choice :). "
LOS ANGELES, US - Reviewed by LUDVIG - 28 June 2016
LOS ANGELES, US - Reviewed by VITALIJS - 27 June 2016
" 'extended coverage' is very misleading, it does not include towing costs! "
SAN DIEGO, US - Reviewed by ALEXANDER - 27 June 2016
PHOENIX, US - Reviewed by FRANCOISE - 24 June 2016
" Everything fine with Autoeurope specially on the phone. Helpful staff ready to find us the best deal. "
" Our first car in Phoenix showed next day a warning signal on the dashboard. Luckily the hotel where we were staying help us with phoning and Alamo send another car to the hotel. We saw almost immediately that that car had an oil leak at the back axle. Another phone call and they send us yet another car a Hyundai Santa Fe which was very good and made our trip very nice. The story lasted all afternoon until 7pm. Alamo 's fleet is too small in Phoenix. It took them a long time to find a replacement car. Their car have also high mileage ( not our last one) "
NEW ORLEANS, US - Reviewed by JEAN GUY - 24 June 2016
SAN DIEGO, US - Reviewed by KERIM - 23 June 2016
" Difficult to understand the extra charges (additional insurance, tazes ect. ) "
SAN FRANCISCO, US - Reviewed by PRIIT - 22 June 2016
PHOENIX, US - Reviewed by PETR - 21 June 2016
MIAMI, US - Reviewed by REMON - 20 June 2016
" Autoeurope made a mistake by booking, the price was to cheap, after we mailed a few times they give us the price we booked for. That was very kind of them. "
" We booked whit navigation but they told us it wasn't included. We had a voicer from Auto Europe whit the notice that we had a navigation i showed them but it was not in the Thrifty computer so we did not get it. Also they told us we must take the toll pass $10,48 per day. We had a no choise, friends had also booked by auto europe but another car rental they did not needed it, and pays cash about $3,- by crossong toll ways. We payed total $116,09 they payed about total $50,- "
MIAMI, US - Reviewed by JAVORKA - 18 June 2016
CHICAGO, US - Reviewed by HENK - 17 June 2016
" Extremely rude employees, had to wait for almost 2 hours to get the car. When it finnaly was my turn i had an argument about the gas included option (only after i said i would call auto europe the option magically appeared on the screen). Attendant was constantly babbling in some walkie talkie and did not look at me once directly. Worst advice about tollplann. Bought a tollplann for $200, highly recommended, but drove on max $ 10 worth of toll roads. Upon returning car also extremely rude expierence, attendant made no contact at all, treid 2 times to hand over the keys but he ignored me totally. I just left the keys on the wipers. Dollar never again, i also filed a complaint directly to Dollar. "
ORLANDO, US - Reviewed by MIRIAM - 16 June 2016
" Good. "
" First of all, they offered me a vehicle with only two doors; different from my voucher that mentioned 4 doors. I had to wait for 30 minutes until a car with 4 doors arrive. Besides this the vehicle was not clean inside and outside. Besides this all the rest was O.K. "
TAMPA, US - Reviewed by PETER - 16 June 2016
" Excelent Service, nice Car, "
HOUSTON, US - Reviewed by IGOR - 14 June 2016
LOS ANGELES, US - Reviewed by STEPHANE - 14 June 2016
BOSTON, US - Reviewed by KRIS - 13 June 2016
LAS VEGAS, US - Reviewed by JEAN LUC - 13 June 2016
" NO PROBLEM "
" OK "
NEW YORK, US - Reviewed by CHARLES - 12 June 2016
" Very good service and will be using Auto Europe again "
" Very good service in and out within 10 minutes would highly recommend Alamo "
LOS ANGELES, US - Reviewed by GIOVANNI - 11 June 2016
LOS ANGELES, US - Reviewed by CRISTIAN - 11 June 2016
CHICAGO, US - Reviewed by CARSTEN - 10 June 2016
LAS VEGAS, US - Reviewed by VOLKER - 09 June 2016
SAN FRANCISCO, US - Reviewed by SHANE - 08 June 2016
" good rates and easy to make adjustments. "
" relatively quick process. choice of cars available. "
LAS VEGAS, US - Reviewed by ANDREAS - 08 June 2016
" Es traten bei der Abholung und Abgabe keine Schwierigkeiten auf. Ebenso hat der Wagen während der 3 Wochen keine Probleme gemacht, daher war alles ok. "
" Alles ok. Der Alamo-Mitarbeiter wollte mir noch eine weitere Versicherung aufquatschen, aber die haben wir dankend abgelehnt. In der Choiceline waren mehrere Autos, sodass wir das für uns am besten passende aussuchen konnten. "
LOS ANGELES, US - Reviewed by FEDERICO - 08 June 2016
" the local seller initially offered me a $ 375 bill automatically, after my request to remove all warranties OPTIONAL, sold me a $ 71 optional roadside assistance more tax "guise" to compulsory law. it seems to me right and not just legal. "
LOS ANGELES, US - Reviewed by DANIELA - 07 June 2016
ORLANDO, US - Reviewed by ANNETTE - 06 June 2016
LOS ANGELES, US - Reviewed by FERNANDO - 04 June 2016
" Boa tarde, aluguei um Jeep grandcherokke e foi-me entregue um jipe do segmento inferior. Jeep compass o qual o valor para os dias que tinha alugado era muito inferior. Aguardo resposta para ser restituído parte do valor. "
" Boa tarde, aluguei um Jeep grandcherokke e foi-me entregue um jipe do segmento inferior. Jeep compass o qual o valor para os dias que tinha alugado era muito inferior. Aguardo resposta para ser restituído parte do valor. "
MIAMI, US - Reviewed by NIKOLA - 04 June 2016
" They were pushing to pay for CDW and Liability again. I refused .They told me that voucher you gave me is not good for insurances that I paid for and that they will charge me if anything happens to the car. Very, very unpleasent experience at the Alamo office. I wish you printed explicitly on the voucher what Extended coverage includes so Alamo and other bad agencies don't have any room for bullying people once they show up in front of them with a whole family behind them. "
FORT MYERS, US - Reviewed by JOHN - 04 June 2016
" Good service Value for money "
" Good service "
NEW YORK, US - Reviewed by IONEL - 03 June 2016
MIAMI, US - Reviewed by AHMET RAMIZ - 03 June 2016
" Too crowded during rental, it tooks more than one hour to rent "
WASHINGTON DC, US - Reviewed by CLAUDE - 31 May 2016
" The car was not at the airport as advertised, we had to get there by shuttle and it was raining. The car was in the open in the rain so we got wet and could not check for any body damage that day. Next day the car had some scratches on it and we reported it asking them where the drawing of the car most rental companies issue showing current damage. They said that dont supply that. If I did not have full insurance I would have been concerned with their practice. All else went well. "
ORLANDO, US - Reviewed by GARY - 29 May 2016
" Booked on the Internet no hassle at all "
" Staff were very helpful car we got was perfect. I would definitely recommend this company again "
MIAMI, US - Reviewed by MARC - 29 May 2016
MIAMI, US - Reviewed by FERNANDO - 27 May 2016
MIAMI, US - Reviewed by JEAN-FRANCOIS - 24 May 2016
" contract with AutoEurope clear & simple, precise with all key informations needed (nothing unnecessary). Everything that Alam abode by "
" it was at MIA airport very quick for taking the car out (with a great choice of cars) and return it 32 days later (a period not always possible with many rentalal agencies). "
JACKSONVILLE FL, US - Reviewed by PAUL - 24 May 2016
SAN FRANCISCO, US - Reviewed by BETTY - 24 May 2016
LOS ANGELES, US - Reviewed by DANIEL - 24 May 2016
MIAMI, US - Reviewed by HELLMUTH - 23 May 2016
" Easy to use, finds great rates. "
" Fast, efficient, new and clean car "
MIAMI, US - Reviewed by VALENTIN - 22 May 2016
" Very good service! "
" I rent always chose Alamo! Good services "
PHOENIX, US - Reviewed by ANDRE - 21 May 2016
" Very attractive prices and quite reliable services. "
" You can rely on them. "
SAN FRANCISCO, US - Reviewed by MIGUEL ANGEL - 20 May 2016
ORLANDO, US - Reviewed by KATJA - 19 May 2016
SAN FRANCISCO, US - Reviewed by HENDRIKUS - 19 May 2016
" In first instance it went wrong. When i made a phoencall about it, i got a man with an indian accent . He assured met that all was well and that i would recieve the papers within 3 minutes (literaly).. After about 1/2 hour i receievde nothing and i made another phonecall.. I got a german and english speaking woman. She declared the first reservation had taken too long. (on factor was that i sent a dropbox link contaning the necessary papers. That was not accepted. Pleas warn for that on the site. This lady made a new arrangement and helped me perfectly. Calm, cool and collected. Further everyting went smooth . Advabtage is not on the airport itself. I was not warned about that and it took some time to discover that and to get there. "
" the rental was in Burlingame and not direct at the airfield. Ther is a shuttle bus, but i did not know that.. Furthermore the rental was perfect... "
MIAMI, US - Reviewed by ALES - 18 May 2016
CHICAGO, US - Reviewed by RADU ION - 17 May 2016
WASHINGTON DC, US - Reviewed by SELCUK - 17 May 2016
MIAMI, US - Reviewed by GEORGI - 14 May 2016
FORT LAUDERDALE, US - Reviewed by CARMELO - 13 May 2016
PHILADELPHIA, US - Reviewed by WILLIAM - 12 May 2016
LAS VEGAS, US - Reviewed by STANISLAV - 12 May 2016
" Perfect service! "
" Perfect service! "
LAS VEGAS, US - Reviewed by PAOLO - 10 May 2016
ORLANDO, US - Reviewed by KEES - 09 May 2016
" everthing was fine; good car and service "
MIAMI, US - Reviewed by DAVID - 09 May 2016
ATLANTA, US - Reviewed by JEAN FRANCOIS - 08 May 2016
BOSTON, US - Reviewed by ANDREW - 08 May 2016
" Desk at Boston was inadequately staffed. We waited a long time (30 mins) in line for pick up. After a long flight with a 3 hour drive ahead this was unacceptable...we are unlikely to choose dollar again. "
DALLAS, US - Reviewed by GILLES - 06 May 2016
" At the airport of Fort Worth, Dallas, the representative Alamo prepared the document of rent GOLD, and asked me to sign the document without tell me that he added me the insurance passengers and road service. At the bottom of this one, appeared the amount of loads considered at 229,76 dollars, for diverses taxes, the personal insurance and the road service (for a vehicle of 1700 miles). I told him that I did not want to pay this sum, that the rent was already paid, and thus that I had to pay nothing and that I had all the insurances. He told me that I had to pay nothing. I insisted repeatedly, and he confirmed to me also repeatedly that I had to pay nothing. Tired of a long journey, not mastering the English language, because the good reputation of the company Alamo, I wrote my initials and signed the document for the places where he asked to me for it. My credit card was charged at the end of the rent! I very clearly have the impression, that the representative Alamo, took advantage of my state of fatigue, my English not language ability comma to deceive me. I am terribly disappointed and I dare to hope that the other employees of the company Alamo act differently with their customers. "
ORLANDO, US - Reviewed by AMAR - 06 May 2016
" Good service "
" Good service bit they want to sell you tjonge what you don't want . Like toll pass and empty Back (fuel) . Fiets ask "
LAS VEGAS, US - Reviewed by FABRICE - 06 May 2016
HOUSTON, US - Reviewed by GERTJAN - 05 May 2016
" Excellent service "
" Very fast delibereren AND return "
MIAMI, US - Reviewed by JIRI - 05 May 2016
" Ich habe resserviert mit extendend cover / Glass, Tires, Undercover and Roof /, aber bei Alamo nur grund Versicherung!!! Auto extrem schmutzig!!! "
BOSTON, US - Reviewed by ISIDRO JOSE - 04 May 2016
SAN FRANCISCO, US - Reviewed by WILLIAM - 03 May 2016
" Fine as always "
" Nice car, no problems "
CHICAGO, US - Reviewed by EVITA - 03 May 2016
SAN FRANCISCO, US - Reviewed by GERRIT - 01 May 2016
AUSTIN, US - Reviewed by EDUARD - 30 April 2016
" Although I was informed on the front desk that I can add the additional drivers in the office in the parking lot, the employee there could not do the operation there and we had to go to the front desk again and lost 30 minutes. But the car and everything else were great. "
PHOENIX, US - Reviewed by RONALD - 30 April 2016
" Zeer behulpzaam bij telefonisch kontakt "
" GPS was 180 extra , voor een niet ingebouwd toestel : voor die prijs kan een nieuwe kopen Heeft het dan ook nog begeven de laatste dag . Voor de rest alles perfect geregeld , dank u daarvoor "
LOS ANGELES, US - Reviewed by JARI - 29 April 2016
" Good pricing and have your support when something happens. "
" Fast and efficient. "
BOSTON, US - Reviewed by GYÖRGY - 29 April 2016
" good and reliable "
SAN JOSE, US - Reviewed by VLADIMIR - 27 April 2016
MINNEAPOLIS, US - Reviewed by DEVIN - 27 April 2016
DENVER, US - Reviewed by JAN - 25 April 2016
LOS ANGELES, US - Reviewed by PIERLUIGI - 25 April 2016
" se non mi verranno addebitate altre somme sulla carta oltre 30/40 dollari di cui non ho capito il motivo, quest'anno è andata bene. l'anno scorso fu molto faticoso farsi restituire somme non dovute "
" l'auto molto basic, una Nissan senza l'apertura delle porte centralizzata, senza l'orologio, senza il termometro...ha sempre funzionato molto bene nei 10.400 km percorsi. il personale all'arrivo insisteva per ulteriori assicurazioni, quello all'arrivo gentile e professionale. "
PHILADELPHIA, US - Reviewed by ANTRA - 25 April 2016
MIAMI, US - Reviewed by ANTRA - 25 April 2016
LAS VEGAS, US - Reviewed by TIINA - 21 April 2016
" the best prices "
" The gentleman,who served me,was rude and wanted to give me 2 door vehicle,though I had reserved and prepaid for 4 door vehicle.The car was very small and no luggage room.I have never had these kind of problems with other rental providers.Next time I will not use Dollar rent "
PHOENIX, US - Reviewed by HENRI - 17 April 2016
" we've rented through Auto Europe several times and were always satisfied. "
" We've rented from Alamo often, but this time we were not completely satisfied: the attendant tried to push us to get extra options: I know it's the policy, but too much is too much, and this time he "over pushed" us. he talked fast and too much. we are fluent in English, but after a long flight from overseas you need some time to adjust, and when I told him he was making us dizzy and please to slow down, he said there were many people waiting and he had to be quick. too quick for us !! we could not find our passports after the transaction, he pushed us aside and called the next customers, with us trying to collect our papers and documents on the corner or the counter. quite unpleasant. I complained when we returned the car. "
LOS ANGELES, US - Reviewed by ERWIN - 13 April 2016
" have an issue about not being able to contact anyone at auto europe during the car hire period. really need someone to take care of issues as they arise. "
" have just been charged an additional 214 usd ...1 month after we returned. what is this for?? "
SAN FRANCISCO, US - Reviewed by VIKTORIA - 13 April 2016
LOS ANGELES, US - Reviewed by CHRISTIAN - 12 April 2016
" Car not ready, need to wait 50 Minutes, Be forced by operator to subscribe more insurance... "
LOS ANGELES, US - Reviewed by MARGARITA - 29 March 2016
" i wasnt able to use it due to the fact that my license is from the US how can i get my money back?? "
SAN JOSE, US - Reviewed by JAN - 29 March 2016
SAN FRANCISCO, US - Reviewed by CHANEL - 28 March 2016
" Agent was very helpful "
" Of all the car hire counters I've been to over the years, the Alamo one was the friendliest and most energetic by far. A pleasure to deal with. "
SAN DIEGO, US - Reviewed by SANG HEE - 27 March 2016
" Got a Nissan versa note for a compact rent. Served the purpose (to commute and do the business). The car was relatively new, so satisfactory. The car return place was, however, rather dangerous because the entrance corridor for Alamo was too short to see cars running from the left - I was almost hit by a car, which was never seen until it approached just before my car's nose. It was really close. "
MIAMI, US - Reviewed by RAO - 24 March 2016
" Good prices and flexible service. "
" Good and fast service, helpful staff "
MIAMI, US - Reviewed by ROCCO - 23 March 2016
" my remarks are on rentacar companies such as Dollar who charged me at car pick up different items which doubled the cost already payed to AutoEurope. You should know better the total cost and inform your customers in advance. I am available to provide more details rocco di bari "
" local charges more than rental rate. I booked a Grand Cheroke that they don't have at all only Dodge basic model. "
ATLANTA, US - Reviewed by DIDIER - 22 March 2016
" excellent "
" excellent "
SAN FRANCISCO, US - Reviewed by PEDRO ANTONIO - 22 March 2016
" I was offered a GPS that costed me 19$ a day and it did not worked properly. I did not use it a single day. When I gave it back after a week and explained the situation and asked for a reimbursement, they said that Dollar Las Vegas was different than Dollar San Francisco and I did not have the right for reimbursement. I will present a formal complaint "
PHOENIX, US - Reviewed by GLENN - 20 March 2016
" When I got to the Alamo rental desk in Phoenix, they told me my Auto Europe voucher was invalid because I had a U.S. passport. I had to pay for the car out of pocket there. How do I get my Auto Europe payment refunded? "
" See comments above. My Auto Europe voucher was not accepted by Alamo in Phoenix. I would like a refund. "
SAN FRANCISCO, US - Reviewed by OSCAR - 19 March 2016
MIAMI, US - Reviewed by FRANCOIS XAVIER - 19 March 2016
" They charge me around 31 more today. "
MIAMI, US - Reviewed by POGORELC - 16 March 2016
MIAMI, US - Reviewed by LUC - 14 March 2016
" super service just perfect "
" super service just perfect "
MIAMI, US - Reviewed by SANITA - 14 March 2016
SAN FRANCISCO, US - Reviewed by MARCO - 14 March 2016
" It is all ok For the nex holiday i will boook auto eirope "
" It is all ok "
NEW ORLEANS, US - Reviewed by ROGER - 13 March 2016
" Good and attractive prices "
" Good service "
ORLANDO, US - Reviewed by PANTELIS - 12 March 2016
MEMPHIS, US - Reviewed by OLIVIER - 11 March 2016
" Checking was incorrect and slow. "
MIAMI, US - Reviewed by FRANCISCO - 10 March 2016
" Long queue to collect car... about 40 min. Got ripped off with the fuel on return, they charged USD9.99 per gallon, while the street price was around USD3.80... had to do it as I was in a rush for my flight. SunPass/EZ pass is another ripoff they charge more than USD12 per day.. not fair if you dont cross so many tolls in a day. "
MIAMI, US - Reviewed by REKA - 10 March 2016
" Everything went really smoothly, I am glad I booked the car through Autocar Europe! I used their service because their fee includes the most important insurances, plus it had a great package which included 3 additional drivers. "
" Alamo was also great, we received a brand new and clean car, pick-up and return was easy and quick in Miami Airport. "
SAN DIEGO, US - Reviewed by ABEER - 07 March 2016
" They were very friendly "
ORLANDO, US - Reviewed by PIETER - 07 March 2016
" I do not have any complains about the service I received in order to make a reservation. "
" Dear Sir, dear Madam, I refer to voucher EU10276288. When we arrived at the airport in Orlando, the car we reserved, was not available. We were supposed to wait at least one hour to obtain another vehicle, that was completely different and less quality from the one we paid for. Seeing as we were on a tight schedule, we could not wait and therefor did not take another car. I would like to be fully reimbursed for the complete amount of my reservation, seeing as we did not use any car at all. Best regards, Pieter Beeuwsaert "
MAUI, US - Reviewed by EUGENE - 06 March 2016
" good prices, customer oriented "
" pretty long line on pick-up "
MIAMI, US - Reviewed by ALAIN - 05 March 2016
" Bon contact téléphonique à la réservation. "
" Choix très très limité de véhicules à Miami. Paiement de $ 37.72 au retour (FPO). "
LOS ANGELES, US - Reviewed by MICHAEL - 04 March 2016
MIAMI, US - Reviewed by OLIVIER - 04 March 2016
SEATTLE, US - Reviewed by ARNI - 03 March 2016
" There was some confusion about the child seat that I did order, where it should be picked up. Had to revert the car at the exit to get back to the booth in the carpark to get the seat. "
LOS ANGELES, US - Reviewed by IANA - 02 March 2016
" Easy to book, very helpful staff, best prices. We used auto Europe several times already and everything went well. "
" Special thanks to the manager in Los Angeles airport with name Ben. Everything goes very smooth and fast with Alamo, the cars are new and in a good condition. We'll use Alamo in future also! "
SANTA ANA, US - Reviewed by OLGA - 24 February 2016
" We travel pretty often, and over these years we've rented numerous times via AutoEurope. I can tell you, that we had issues couple times several years ago, but right now everything goes smoothly every time. I'm very satisfied, and AutoEurope continues to be our to-go broker for car rental. "
" Very friendly personnel, very quick check-in, check-out, everything was great, would use again "
MIAMI, US - Reviewed by JEREMIE - 24 February 2016
ATLANTA, US - Reviewed by KATI - 22 February 2016
LOS ANGELES, US - Reviewed by ROLAND - 22 February 2016
MIAMI, US - Reviewed by CZABARKA - 20 February 2016
FORT MYERS, US - Reviewed by RHODA - 20 February 2016
" I have nothing but praise for my dealings with Autoeuropa Staff exceptionally helpful and easy to communicate with. I made a number of changes during the rental period and at all times the staff went out of their way to make it easy for me and Rrange the best possible deal Thank you to Leoand Luke. Rhoda "
" At pick up and drop off points they were. Rey efficient and helpful. Telephone contact was not as good. Thank goodness I had Autoeuropa to turn to for advice. "
LOS ANGELES, US - Reviewed by RICARDO - 20 February 2016
" Great car available at good price, although pushing too much with extra insurance "
TUCSON, US - Reviewed by MICHEL - 19 February 2016
" Arrivé à Tucson tard le soir, il n'y avait pas de modèle ford escape comme réclamé. on m'a donné une jeep petite et vieille et pour aller à un modèle supérieur on demandait une trentaine de dollars de plus par jour. Ayant refusé j'ai du changer le lendemain cette jeep pourrie contre une KIA moderne mais trop petite "
SAN FRANCISCO, US - Reviewed by SLOBODAN - 17 February 2016
" All was working well. So I was satisfied with the renting. "
" They have well organized renting and the personal was friendly. "
SAN FRANCISCO, US - Reviewed by ANDREJ - 16 February 2016
" The selection of vehicle types in the "Midsize SUV" category was poor. There were 8-10 car available, but they were ALL Jeep Compass model. This is actually a "Compact SUV", which is smaller than the advertised Midsize SUV, e.g. Toyota RAV4, Ford Escape, Hyundai Tucson, etc. "
MIAMI, US - Reviewed by DIDIER - 15 February 2016
" Unable to find sheaper ! "
" No problem at all with the agency except the fact of not any car information at the check in ! "
MIAMI, US - Reviewed by KARI - 14 February 2016
" I am satisfied for service. Easy to pick up and return. Everything went fast. "
LAS VEGAS, US - Reviewed by CHRISTOPHER - 14 February 2016
" Great service, tip pages just before departure very handy as these companys always try to over sell there products, upgrdades etc. Nice that pricing is very clear including all insurance. "
" Allways pushing to take an upgrade, otherwise service was very good, smooth transaction. Did not try to sell extra insurance, "
HONOLULU, US - Reviewed by MARINEL - 13 February 2016
SAN FRANCISCO, US - Reviewed by VIKTOR - 13 February 2016
" I had problems at pickup of the car as I wanted to choose the full in full out fuel option but the agent said it is not possible. I had to call Auto Europe to clarify the issue as the option is also on the voucher it was just time consumpting to get to the pickup jow I wanted and paid for. Otherwise the car was a brand new 2000miles dodge journey a higher class actually as booked. So that and dropoff was no problem was satisfied with dollar and I recommend it. "
HONOLULU, US - Reviewed by VINCENZO - 12 February 2016
" Bexause Auto Europe don't helps the customer, but helps the renter. I booked a COMPACT Car, but I received an ECONOMY Car. I sent a m e-mail without receiving any help "
" I booked and paid a COMPACT Car. I received an ECONOMY Car "
MIAMI, US - Reviewed by BORIS DANILO - 12 February 2016
" Dollar engaña a la gente. Nos dijeron q el tanque de gasolina estaba incluido con autoeurope y podiamos devolverlo vacio sin coste y luego nos lo cobraron. "
FORT LAUDERDALE, US - Reviewed by PLINIO - 11 February 2016
MIAMI, US - Reviewed by ALEXIS - 10 February 2016
" just perfect "
" Very good and fast "
DETROIT, US - Reviewed by WALTER - 08 February 2016
ORLANDO, US - Reviewed by JEAN-CHRISTOPHE - 08 February 2016
SAN FRANCISCO, US - Reviewed by CRISTIAN - 07 February 2016
PHOENIX, US - Reviewed by MATTHEW - 07 February 2016
DENVER, US - Reviewed by MIKHAIL - 07 February 2016
" The cars did not have winter tires! "
HILO, US - Reviewed by MARINEL - 06 February 2016
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