Auto Europe
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UNITED ARAB EMIRATES CAR RENTAL REVIEWS
AUTO EUROPE UNITED ARAB EMIRATES Car Rental Reviews
Average Rating for Auto Europe :
DUBAI, AE - Reviewed by DURAID HANOUN HASSAN - 03 September 2025
" Great service "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by ZOLTAN - 27 June 2025
" they was very helpful "
" good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by CHELINA - 24 April 2025
" Very effective and good value for money "
" Very effective "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by FILIPPE - 24 February 2025
" All ran well. "
" All ran well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by HOVIK - 17 January 2025
" See above "
" When I have arrived to their office I found out that there were no car sits in the vehicle, though I have clearly stated in the reservation that I need 2 car sits. To my query, the responsible person suggested to take it from their store in the parking. When visited the parking store I have discovered that one of suggeted car sits was very dirty and the other was too small and safety belts were damaged. After my refusal I have been suggested to go and buy it by myself. The last statement made me very dissapointed and I have refuesed to take the car, as it was not meeting my children safety requirements. No money refund have been offered/received. Unfortunately I had to find another car rental and use their service. As a summary - car rental is not providing what was booked. Waist of time, nerves and money. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ABU DHABI, AE - Reviewed by GEORGIOS - 18 December 2024
" i always book a car via autoeurope, I had issues in the past but i still use it "
" everything worked fine. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by JORGE - 23 June 2024
" See above "
" They did not accept 2 credit cards and then indicated that they could take a debit card with the condition that I would have full insurance. This felt like a sales tactic, as later on they still required the details of my credit card to cater for any fines, etc. In short, a ridiculous way of doing business, and as a result I will not rent from Alamo again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by RADU - 29 April 2024
" quick pick up and return "
" nice people "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by FABIO - 26 February 2024
" easy to book and cancel if plan changes "
" when I returned the car they highlight a small scratch on the back side of the car, and now they already charged me for that and another rear door damage I did not do. they also incorrectly charged for fuel, when the car was returned with more fuel than I had. In 30 years of renting I have never experienced such a scam attitude. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ABU DHABI, AE - Reviewed by MIRON SEBASTIAN - 07 December 2023
" ... "
" first of all, you need to update the location of the Avis office in Abu Dhabi airport. the old location in a decomissioned building, from the old airport, which has not been used for some time, is indicated on the voucher. the exact location of the office where you pick up the car seems to me an important thing. secondly, on the voucher it is specified that a deposit of 1600 AED will be withheld from me. at the avis office in abu dhabi airport, a deposit of 3000 aed was withheld from me, which has not been unlocked until now. you should clarify these with your partner, Avis. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by MASSIMO - 03 December 2023
" 24 hrs. after pick, the "immediately service" flashing. Called the assistance number (several times) nobody answered the phone. I drove back to the pickup point (long drive) and the individual stated "all is good but someone did not reset the system. I had to keep the flashing over the entire period (26 days). Car internal very dirty at pickup, the guy said "we clean only outside (kind of strange answer). Up to you what to do! "
" 24 hrs. after pick, the "immediately service" flashing. Called the assistance number (several times) nobody answered the phone. I drove back to the pickup point (long drive) and the individual stated "all is good but someone did not reset the system. I had to keep the flashing over the entire period (26 days). Car internal very dirty at pickup, the guy said "we clean only outside (kind of strange answer). Up to you what to do! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBAI, AE - Reviewed by FAROOQ - 01 December 2023
" Overall Bad Experience "
" At the Drop Off the Car Inspector falsely came up with some unknown scratches on the car which for me was unbelievable. I had only driven for 122kms and nothing as such did I notice. On my insistence the lady agreed to take the case to manager and inform me before any penalty was levied upon me. I have never experienced such ridiculous situation since years that I have been renting cars around the world. I am waiting for positive outcome failing which I will take all course of actions opened to me. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by PIERRE - 24 November 2023
" Nothing special to comment "
" The waiting time to get the car in Dubai is much much much to long, more then 1 hour and I was luky just 2 persons were in front of me. When I mouve 10 persond were waiting (good luck). "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by GONCALO - 26 October 2023
" The best. "
" They upgraded my car, very easy to collect and kind staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by GEORGI - 24 October 2023
" No problems "
" Everything is ok for now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by RAPHAEL - 03 September 2023
" Dear Auto Europe Customer Support, I am writing again to address a serious issue regarding my recent reservation (EU20358684) with Autostrad for a car rental scheduled on 27 August at Dubai Terminal 3. Upon arrival, I was informed that the previously requested baby and child seating was unavailable. Shockingly, two representatives of Autostard suggested that a two-year-old child could be safely transported without a car seat and the baby in our lap, which is not only illegal but also extremely unsafe. Due to this unacceptable situation, I didn't pick up the car!! So, I'd like to request an immediate refund for the rental amount. Additionally, I must express my concern about the dangerous advice provided by your representatives. This advice goes against established traffic laws and raises serious safety questions. It is a situation of no refund because Autostrad lied to Customer Support that I had requested a booster and that it was not an Auto Europe or supplier fault. It is really, I specifically requested infant and child seats for my reservation, as clearly indicated in the rental order. I hadn't mentioned nor requested a booster seat because my kids don't even have the age to sit in booster seats! This situation is truly absurd and disappointing. Regrettably, it seems I have no choice but to consider taking legal action against Auto Europe. This experience has left me deeply disappointed and concerned. Expecting a swift resolution "
" Dear Auto Europe Customer Support, I am writing again to address a serious issue regarding my recent reservation (EU20358684) with Autostrad for a car rental scheduled on 27 August at Dubai Terminal 3. Upon arrival, I was informed that the previously requested baby and child seating was unavailable. Shockingly, two representatives of Autostard suggested that a two-year-old child could be safely transported without a car seat and the baby in our lap, which is not only illegal but also extremely unsafe. Due to this unacceptable situation, I didn't pick up the car!! So, I'd like to request an immediate refund for the rental amount. Additionally, I must express my concern about the dangerous advice provided by your representatives. This advice goes against established traffic laws and raises serious safety questions. It is a situation of no refund because Autostrad lied to Customer Support that I had requested a booster and that it was not an Auto Europe or supplier fault. It is really, I specifically requested infant and child seats for my reservation, as clearly indicated in the rental order. I hadn't mentioned nor requested a booster seat because my kids don't even have the age to sit in booster seats! This situation is truly absurd and disappointing. Regrettably, it seems I have no choice but to consider taking legal action against Auto Europe. This experience has left me deeply disappointed and concerned. Expecting a swift resolution, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by JAMES - 10 August 2023
" Pickup took 2hrs for no apparent good reason. This happened at 01:00 in the morning after a long flight which ruined the Dubai stopover. Good points were, the car itself was nice (new car) and the return was very efficient. "
" Pick up of the car took 2hrs, the car appeared to not be available but the staff were unable to explain this and repeated the car will be ready in 5 minutes. The desk staff appeared throughly overwhelmed even though there was only around 4 people to be served. I will not use this company again. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by MASSIMO - 18 May 2023
" Pick up at the airport was a nightmare, almost 2 hrs. waiting to get the car. Staff friendly but overloaded. You shall report this unfortunate issue. All around was a good rental. "
" Pick up at the airport was a nightmare, almost 2 hrs. waiting to get the car. Staff friendly but overloaded. You shall report this unfortunate issue. All around was a good rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by VASJA - 03 May 2023
" Good "
" The car was as agreed (size (for 7 passengers) and clean), the pick-up location was as agreed , but the drop-off location was different from what was stated at the time of booking. Far away from pick up loaction and public transport (no bus, no taxi, no metro) and about 15 min further away from my hotel. It was quite a challenge to get back to the hotel and because of that the costs were higher. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by JOSE MANUEL - 06 October 2022
" Was very good to have Avis this time. "
" Was very good to have Avis this time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by RADU ALEXANDRU - 02 April 2022
" Everything OK "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by DIMITRIOS - 21 January 2022
" A pleasant ride. "
" In Abu Dhabi they release the guarantee in up to 21 banking days as their customer support advise me! It's a little to much in our days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by RADU - 13 January 2022
" Profesional "
" Waited 1 hiur at pick up for staff to find my reservation. Waited 1 hour at drop off for someone to show up at the counter. All I had was a phone number to literally nowhere. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by ROMKE - 26 December 2021
" Good experience "
" Good experience. Collection was a bit slow, but drop off was quick. We received the car we had ordered and the car was quite new. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABU DHABI, AE - Reviewed by ADEM - 14 November 2021
" Didnt get the car at all, staff on the counter tell me that i will get refund... and ofc i didnt. "
" Didnt get the car at all, staff on the counter tell me that i will get refund... and ofc i didnt. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by SERHII - 24 March 2021
" I paid for a booking with additional insurance. I was not given a car for rent and the money for additional insurance was not returned. I will no longer use the services of your company "
" I paid for a booking with additional insurance. I was not given a car for rent and the money for additional insurance was not returned. I will no longer use the services of your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by VASILEIOS - 01 February 2021
" with the exception of the major problem caused by the faulty GPS the overall other experience was quite satisfactory "
" a major problem that occurred and was from the GPS which was given to me at the start of the rental . the GPS had a problem sticking to the glass so that it is in a stable condition as well as several maps were without update resulting in significant problems for me and I cannot use it . For all this I took videos with my mobile phone so I can show them as proof during the return of the car . But when I went to deliver the car a simple employee told me that he is not competent to settle this complaint and the request to be refunded the amount of the charge for the GPS . The responsible manager was not there at the time and I could not wait because of the flight I had to catch . please give instructions how can i request a refund for the GPS which was problematic . "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by VINCENZO - 19 December 2020
" i waited 3 hours to get my car at dubai airport on Saturday 12th. I landed at around midnight and after security checks i went to Avis where a long queue was already waiting. after 3 hours i eventually received my car (they didn't have enough cars for all the bookings so new cars had to be driven to the airport to satisfy customers booking. Many people behind me in the queue eventually didn't receive the car but had to wait next day for hotel delivery. There were 2 people at the counter and 2 drivers (checkout people). Only the lady at the counter was eventually dealing with customers .the other 3 disappeared. i think staff has no much fault. it's the manager of the dubai airport avis office who should review the procedure to satisfy bookings versus car availability. i have never in my life experience such a terrible service especially in the middle of the night when any traveler would simply like to get the car, go the hotel and sleep ( i reached my hotel at 4.30am....) "
" i waited 3 hours to get my car at dubai airport on Saturday 12th. I landed at around midnight and after security checks i went to Avis where a long queue was already waiting. after 3 hours i eventually received my car (they didn't have enough cars for all the bookings so new cars had to be driven to the airport to satisfy customers booking. Many people behind me in the queue eventually didn't receive the car but had to wait next day for hotel delivery. There were 2 people at the counter and 2 drivers (checkout people). Only the lady at the counter was eventually dealing with customers .the other 3 disappeared. i think staff has no much fault. it's the manager of the dubai airport avis office who should review the procedure to satisfy bookings versus car availability. i have never in my life experience such a terrible service especially in the middle of the night when any traveler would simply like to get the car, go the hotel and sleep ( i reached my hotel at 4.30am....) "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by ZORAN - 03 November 2020
" Distaster, both autoeurope and payless. Never again. Issue still not resolved with autoeurope, money still not refunded. "
" Disaster "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by ANDREY - 19 March 2020
" NA "
" The staff of rental company Avis charged Me for non existing damages "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
ABU DHABI, AE - Reviewed by PIERRE-YVES - 30 January 2020
" What we waiting for "
" very cheap and nice services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by OLEG - 27 January 2020
" I didn't use the service because my international rights were one month overdue. The money was not returned, CAREFULLY SCAMMERS "
" I didn't use the service because my international rights were one month overdue. The money was not returned, CAREFULLY SCAMMERS "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by TATIANA - 15 January 2020
" excelent "
" excelent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by FLORIN - 13 January 2020
" It was a very good experience, very good supplier employees - everything was as expected. "
" No Comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by THIERRY - 06 January 2020
" I had an issue with the GPS i rented. Map was not up to date so i encounter many mistakes and lost a lot of time. After 3 days i had to buy a sim card and use my phone as GPS. I did a report at your customers service. They advice me to ask the refund of GPS when drop off the car. I did it and Alamo staff said that they will refund to me. So im waiting for that. If not happen i will back to you. "
" On arrival it take 45 minutes to pick up the car. 30 minutes at the office to fill up the documents. Never spend so much time for it. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by HUSSAIN - 04 January 2020
" Brilliant checkout and fast delivery. "
" Everything went very well except one thing that's the rental agent offered a lower class that isn't per my reservation. Then, I told either to give me the same class or upgrade per international standards and regulations because I could've paid less for a low class car when reserved. Eventually, he gave something better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by MIROSLAV - 21 December 2019
" Ok "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by DANIEL - 17 December 2019
" Very happy with the services that I received every time. I already recommended to many friends to use autoeurope, and I will continue to do that "
" Overall a good experience. Another car was given from the same class(Nissan Kicks vs Ford EcoSport), I would say at a lower quality even if the car was almost new "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by ROBERT - 17 December 2019
" Car was in very poor condition (transmission shifting was abrupt, entertainment system kept crashing, slow puncture rear left, etc). Arun from operations was helpful in the replacement, but the staff at terminal 3 Dubai who handed over the vehicle, seemingly must have known these problems existed. Not good. "
" Car was in very poor condition (transmission shifting was abrupt, entertainment system kept crashing, slow puncture rear left, etc). Arun from operations was helpful in the replacement, but the staff at terminal 3 Dubai who handed over the vehicle, seemingly must have known these problems existed. Not good. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by JAN - 14 December 2019
" Good experience "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by MICHAL - 09 December 2019
" This was my 3-4 booking with autoeurope and no problem, as allways. "
" We arrrive quite late at the night and we were tired, so maybe thats why ceck in procedure seemed to take too long. Car was not particulary clean on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ABU DHABI, AE - Reviewed by DACE - 06 November 2019
" Not so much to say - very nice and supportive personal and attitude. "
" Not so much to say - very nice and supportive personal and attitude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by MASOOD - 30 October 2019
" Very happy with Auto Europe "
" I received a Ford Ecosport instead of Ford Focus or similar which I think was a downgrade. I did not argue or say anything to the counter staff but did tell them that I was expecting a bigger engine vehicle and not a 1000cc Ford Ecosport "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by JAMES - 16 October 2019
" I like the excess insured option "
" Good experience with a reasonably good condition reasonably new small SUV "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABU DHABI, AE - Reviewed by IOANNIS - 14 October 2019
" As always you provide good services and a competitive price. "
" Everything has been smooth, the personnel in check-in very polite and efficient and the car was brand new. The only slight problem was with the drop-off since they could not check the vehicle when I returned it cause there were numerous people waiting for their cars. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by VESELIN - 01 October 2019
" Dear all why my deposit have stay 21 days block? Explanation was because of calculation of toll tax and if have some penalties from police. For me is strange ,because they have my credit card and if any fines appear and they will withhold them. And now if they deduct my money, I don't know what they are, the fines, the tolls. Please clear this question and let me know when my deposit will be unblocked. Regards, Veselin Danev "
" good "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by MASSIMO - 27 September 2019
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBAI, AE - Reviewed by VLADYSLAV - 25 September 2019
" Good choice of companies and cars. This is not first time with Autoeurope, we like the service "
" Quick and clear procedure of getting car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by JOHN - 20 September 2019
" Flawless from start to finish "
" When I finally understood the collection process all was just fine and dandy and very efficient. I had to wait for the collection guy to contact the car holding area to deliver the car to the airport. I would therefore recommend that to reduce this waiting time the booking agent contacts the collection guys when the customer leaves the arrivals area to ensure the car is ready and waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by VESELIN - 27 August 2019
" Dear all, I make a mistake with month and not use the car, but you dont care about my problem. Please, don t send me any letters because I am very disappointed from your company. "
" i haven't "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by LOUIS - 21 August 2019
" VERY GOOD SERVICE "
" QUICK AND EFFICIENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by LUCIE - 16 July 2019
" No customer service over the week end. No answer to any email. Not enough information on rental conditions. Bad service overall "
" Agressive staff at the airport counter. Told us that this what happens when you book via a broker. Same feedback from the 2 clients in front of us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by ZEMIR - 25 June 2019
" Exellent ! "
" Exellent ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHARJAH, AE - Reviewed by ONDREJ - 26 April 2019
" I still like AutoEurope as I am long-term customer and will choose you in the future. Maybe a better information about drivers license needs would be helpful next time. "
" Well, I was refused the car rental due to missing international drivers license. Some EU countries need it, some don´t. Czech republic does need it. So my review is biassed by the fact that I did not get the car (my fault) and had to multiply my travel costs. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by PIETRO - 29 March 2019
" Normal service quality of car not fantastic "
" Car inside smelly. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
DUBAI, AE - Reviewed by MARIO - 24 March 2019
" See above. "
" Very lengthy car pickup with a lot of not-understandable writing on the computer by the clerk. Car return in Abu Dhabi Airport very poorely indicated and difficult to find. Once found the return was easy. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
DUBAI, AE - Reviewed by HOSSAMELDIN - 18 March 2019
" very nice experience, just I tried to send them to change my car but haven't received any response. Overall great service. "
" I have two concerns 1 I am a regular costumer so my data should be on your system but every time I go to the office it takes too much time doing their paper work and receive my car. 2 you deduct some amounts after I return the car without sending me any email or invoice of what has been deducted. I just receive the notice from my bank which is not professional at all as I need to know what this money for? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by EDUARD - 17 February 2019
" Very good experience with Avis and Auto Europe. "
" The rented car was bigger then expectations .The downsize was the car was a slow one. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by ENACHE - 05 February 2019
" Good car, very good price "
" Helpful staff. When I made the reservation I did a mistake and I rented with one day less but everything was solved in the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by CLAUDIU - 25 December 2018
" All in all the experience was a positive one. Thank you! "
" The car was in good condition, the engine was no really powerful and its mileage was pretty consistent. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBAI, AE - Reviewed by PEDRO FILIPE - 21 December 2018
" Good experience, everything alright. "
" It was everything alright. I even extended one day more the booking directly with them. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by SAIFUDDIN - 28 October 2018
" Felt that I was shortchanged. "
" Had booked a sedan category, was given a compact car. The Payless staff insisted it was the same category. I had trouble with my luggage. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ABU DHABI, AE - Reviewed by JOULIANA - 04 October 2018
" TERRIBLE. WE NEVER HIRED THE CAR. ALTHOUGH WE HAD OUR INTERNATIONAL DRIVING LICENCE THEY WANTED ALSO THE LOCAL ONE. VERY SLOW , WE WAITED ALMOST FOR AN HOUR TO SERVICE US. THEY DIDNOT HAVE A GPS TO GIVE US. WE ALREADY MADE A COMPLAINT AND WE ARE WAITING FOR THE RETURN OF OUR MONEY "
" TERRIBLE. WE NEVER HIRED THE CAR. ALTHOUGH WE HAD OUR INTERNATIONAL DRIVING LICENCE THEY WANTED ALSO THE LOCAL ONE. VERY SLOW , WE WAITED ALMOST FOR AN HOUR TO SERVICE US. THEY DIDNOT HAVE A GPS TO GIVE US. WE ALREADY MADE A COMPLAINT AND WE ARE WAITING FOR THE RETURN OF OUR MONEY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABU DHABI, AE - Reviewed by CHARALAMPOS - 18 September 2018
" I paid with debit card, and when i gave them the same card to charge the deposit they didn't accept it. They didn't gave me a car or my money back and i had to pay again the full amount to take a car from avis. After that i saw in terms and conditions that they don't accept debit card for the deposit but they should have warned me about that because that's the same card i paid them. "
" Avis was ok, they gave an allmost new car, but they charged my visa 20 days later probably for tolls and fines without senting me a notice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by JEROEN - 10 September 2018
" You guys just act as intermediary. Take the booking. The money. That's it. You don't really help or do anything. There are hundreds of other booking engines that can do the same. "
" The vehicle was crap. First of all they try to downgrade you all the time. They have a Ford Figo available and say it is the same. The Nissan Sunny I booked is not a Limo I know but for short trip around town OK. The one the gave me has noisy chock absorbers. Avis staff tell me it is not the car but the ROAD. Too funny. They were prepared to change it but would take a while and 1AM at night you only wan to get to your hotel. I asked them to change it at the hotel the next morning which they agreed to but never heard back from them again. Obviously. Car radio sucked. Card had 80k on ODO meter, was ready for junkyard. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ABU DHABI, AE - Reviewed by IVAN - 14 August 2018
" Never ever again will rent a car by you. You should pay me for driving such unsafe old cars. "
" Worst Rent A Car ever. First they try to give me a car that was undergrade of what I paid with explanation that they do not have the grade i have. I asked to upgrade for free but they explained that they do not have better. After i refused to take such care they find the car I booked. However this first car I got was terrible because it had around 120.000km and wheel was shaking when i hit the breaks so i asked next day to get car in better condition. They could not provide driver to come to my place to swich cars so i had to drive to airport again and to make whole process again. Second car was almost the same junk. It had around 150.000km and it was going right all time so i had to hold steering wheel in order to go streight. I never ever got cars in rent a car with more than 2 year old and more than 50.000km. In one world - terrible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHARJAH, AE - Reviewed by HEMCHANDRA - 23 July 2018
" overall experience was good except i would expect the refund of one day of charges "
" Infact, i had a bad experience in the time of confirmation from autoeurope. I submitted the request on 10th late evening for the booking from 11th 10 am till 15th July I got the email confirmation from you only in the night at 8.39 pm om 11th July and hence couldn't take the car. Further, i was charged for 11th eventhough i took the car from 12th morning and returned on 15th Infact, I don't want to pay for extra one day as I did not get any confirmation from you before and I had to take taxi to roam around. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABU DHABI, AE - Reviewed by KAREN - 17 July 2018
" Apart from there was no record of my booking at the desk in the airport on my arrival everything else was good "
" There was an issue when I arrived to collect the car as the booking had not been sent through to the desk. The guy was very helpful but had to ring and check everything so there was a bit of a delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by GREGOR - 08 May 2018
" all and everything went very smoothly "
" staff very profesional, friendly and trustfull especialy Mr. Radewan "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by GANTCHO - 12 May 2017
" My booking was to pick up the car at DWC Dubai, but at the Hertz desk told me to go to the central office downtown 30 km away at midnight. Luckily, after 70 minutes of negotiation, I could have a car. Somebody in the chain misplaced the pick-up place. "
DUBAI, AE - Reviewed by ZSOLT - 28 April 2017
" I've got he car the same price as was in the voucher, with that insurance package which I choose during reservation, but the fuel policy was a little strange (in the vochure was full-full, but the reality is "same-same" which means that in the car should be at least amount of fuel that was during picking up (but nobody can guarantee that the car has full of fuel or at least half, you can get the car with almost empty (as we) I don"t know how is responsible for that, maybe not Auto europe, but I was the customer of auto europe, I've chosen a car with full-full policy but I got a car with almost empty :-( "
" Exterior of the car was almost good (lots of damages but small ones, so it is OK) But the interior.. Somebody was using the car (equipped with beige interior) with his/her dirty hands, so the door (inside) was black instead of beige :-( It has an awful smells (previous rental person was smoking in the car :-( But the worst thing: we got the car with almost empty fuel tank. After 5 minutes of driving, the low fuel lamp started to blinking. It was nice, first day in an unknown city, unknown county we had a car without fuel. Fortunatelly we got a petrol statin in 10 minutes but I was a little angry :-( The rental company must clean the car and refuel it. It must be the minimum, I think. So maybe they fast (no) but not hard-working :-( "
ABU DHABI, AE - Reviewed by LJUBOMIR - 08 April 2017
DUBAI, AE - Reviewed by MUHAMMAD - 10 March 2017
" Cars are not good but the employees are cooperative. "
DUBAI, AE - Reviewed by CESAR - 04 March 2017
" Hello Only one remarkes about reception they take a lot of time to finish the paper and give the car "
DUBAI, AE - Reviewed by DAVID - 22 February 2017
DUBAI, AE - Reviewed by ADRIAN - 05 January 2017
DUBAI, AE - Reviewed by AHMED - 26 October 2016
ABU DHABI, AE - Reviewed by ABDULLATIF - 03 October 2016
DUBAI, AE - Reviewed by AL-HARETH - 01 September 2016
DUBAI, AE - Reviewed by MUHAMMAD - 09 August 2016
" Amazing site with full comparison between the different car rental companies. "
" I received the car with almost empty tank. I had to find the nearest gas station to fill up the car. The tire pressure warning sign was always since the recieved the car. Other than this it was a nice car. "
DUBAI, AE - Reviewed by JULIE - 18 May 2016
DUBAI, AE - Reviewed by RIAZ - 03 May 2016
" Preparation of contracts to slow and not possibke to change the car as it was not build with GPS even it was requested when booked. "
DUBAI, AE - Reviewed by JIRI - 30 April 2016
" The airconditioning of the car was not working properly, which is not really good at temperatures 38 C. It can happen, but at the return the employees just ignored my complaints without at least an appology. "
DUBAI, AE - Reviewed by YAZAN - 25 April 2016
" Easy, Smooth and Perfect "
" The Staff were freindlly and great "
DUBAI, AE - Reviewed by SVEN - 20 April 2016
" Why Europe cooperates with a car rental company like this? "
" The car was badly worn. With defects covered. The car was quite greasy. Even the windshield was dirty. Lounge was very dirty. To sit down, put towels down in order not to stain your clothes. Seemed to drive with like a dust bin. The fuel tank had not been filled. "
DUBAI, AE - Reviewed by ELSA - 18 April 2016
" it is very easy to book and prices are great...i hope you provide rewards to returning customers... "
" they have the best cars...clean, new and good working conditions plus the Agent (Shaikh) is very helpful and nice... "
DUBAI, AE - Reviewed by MARION - 04 April 2016
DUBAI, AE - Reviewed by ARIANA - 13 March 2016
" The 2 people I spoke with over the phone were really nice and very helpful. Very pleased with the service. "
" The guy at the counter was very helpful. "
DUBAI, AE - Reviewed by SERGIO - 08 March 2016
" The company where we rented the car had no office in the terminal where we arrived. This was a major constrain and I needed to take a cab to take it and return it... "
DUBAI, AE - Reviewed by LOAY - 06 March 2016
DUBAI, AE - Reviewed by KONSTANTINOS - 29 February 2016
" They didn't give me an invoice and I am still waiting to send it by email. My CC is still blocked with 1000 Dirhams and they haven't closed the contract yet "
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