AUTO EUROPE UKRAINE Car Rental Reviews

LVIV, UA - Reviewed by RICCARDO - 26 July 2021

" Nothing else to declare "

" just great! Great availability, great efficiency, great friendliness! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KIEV, UA - Reviewed by JONATAN - 06 May 2021

" Great agency with the best price I could get "

" Perfect experience, everything was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KIEV, UA - Reviewed by IEVGEN - 25 March 2021

" Average "

" Child seat is not installed on pick-up No washing liquid in car. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KIEV, UA - Reviewed by OLEKSIY - 31 July 2020

" - "

" 1st Car was replaced because there was no belt buckles on rear seats and it was not possible to fasten child seat. Cars are quite dated "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LVIV, UA - Reviewed by IOANNA - 04 January 2020

" Very satisfied. Reccommended. "

" Very polite and helpful staff. Recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KIEV, UA - Reviewed by HOJJAT - 30 October 2019

" Only low price , for the rest nothing , no satisfaction , no flexibility , no support , it's not my first time renting car , i have had alot of services it with so many other companies , this one with united and autoeurope was first and maybe last . "

" Even with full payment for 5 days which the car was returned after 1 day they took extra cost ! poor arrangement and contact . "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

KIEV, UA - Reviewed by ILAN - 10 September 2019

" Sadly every time it is repeated, I pay for everything and it turns out at the counter that something is missing, and always in Ukraine take me extra money, I explicitly marked a baby chair And the car model, I can't be there and there is no car and the alternative is more expensive and I paid extra I also paid an extra € 90 on a chair Why? "

" Sadly every time it is repeated, I pay for everything and it turns out at the counter that something is missing, and always in Ukraine take me extra money, I explicitly marked a baby chair And the car model, I can't be there and there is no car and the alternative is more expensive and I paid extra I also paid an extra € 90 on a chair Why? "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KIEV, UA - Reviewed by DMYTRO - 23 July 2019

" In general everything was quite good and easy going. "

" Was kinda chaotic during pick-up because the employee, who was supposed to be at the counter, was actually in the city handling some road accident case or so (was there nobody else from Budget to do this??). Because of that I waited at the counter for approx. 35-40 minutes. The car however was new and in very good condition. Besides initial waiting time everything was on a high level. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ODESSA, UA - Reviewed by BRUNO - 22 June 2019

" It all went smooth and according to agreements. "

" Good service, keep up the good work!!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

KIEV, UA - Reviewed by ERWIN - 04 June 2019

" Liked the easy arranging car. Quality of car. "

" Slow service, letting me wait. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LVIV, UA - Reviewed by GABOR - 12 May 2019

" adventure, was good "

" local company, but ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ODESSA, UA - Reviewed by ROMAN - 29 November 2018

" Good "

" Very friendly and helpful stuff, everything was good and without any problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KIEV, UA - Reviewed by REIJO - 12 November 2018

" Until my last experience I was really happy with the service. "

" First of all there was no one at the desk. The "neighbour desk" said I had to call for someone. When I called, the person said he'll be there in 5-7 minutes. He actually came in 25 minutes. He apologized, but that was not all. We ordered a mid class vehicle - Ford Focus or similar. On the site we were told that, we will get a smaller car - a Ford Fiesta. When I appointed, that my business partner is a 2 meter guy, and we specifically ordered a bigger car, the receptionist told, that this is the only option. Other option was to pay extra, and get a Hyundai. We chose not to pay extra. Although we got a smaller car, we paid for the bigger car. There was a huge problem booking the deopsit money 900 eur from my card (I had to enter the pin 4 or 5 times). Eventually a call was made somewhere and someone from the office deducted the money (which is still not released!!!??). Next we went to the car - it was damaged from several places, the gasoline hatch fell off immediately. The windscreen washer was totally empty, coolant tank was way under a minimum. There were no alloy wheels, some old metal wheels with no wheel covers. Also when we sat in the car, after several minutes the TPMS warning sign appeared and greeted us every time when we started the car. When we asked about the condition, the receptionist said, the car was just fine. When driving the rear left side made strange noise, but everything was seemingly in order. When we dropped off the car, some 2 guys came - inspected the car and said everything was fine. Today almost 2 weeks later our money is still "arrested". "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 2

KIEV, UA - Reviewed by DAVID - 08 November 2018

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KIEV, UA - Reviewed by JUERGEN - 11 May 2017

" The have holy day an I most bring the car far a way to the airport and in google was not the adresse "

KIEV, UA - Reviewed by VADYM - 24 May 2016

" Same car as mentioned (Ford Focus). First provided car had steering problem and was replaced without any delay. "