AUTO EUROPE GREAT BRITAIN Car Rental Reviews

LONDON, GB - Reviewed by CAMERON - 19 September 2025

" Though let's see if sixt charge me damage costs and auto europe refunds me for the excess. "

" Sixt has been great but they're claiming there is minor damage to the car after it was dropped off. The images showing the damage are not conclusive at all and they're forcing me to acknowledge the damage before I can proceed with it further. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by GEOFFROY - 18 September 2025

" GreenMotion told me it was better booking through them directly because I paid for extra insurance with AutoEurope for nothing + the fact that I had to pay double the price to get the car "

" We booked a car through AutoEurope with GreenMotion. We ended up paying £180 more to get the car, because none of my card were "credit cards" even though 2 of them are. The person behind the counter was very friendly and tried his best to help but I won't be booking with them anymore. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by TONY - 05 September 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DAVID - 23 August 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRENTFORD, GB - Reviewed by ANITA - 22 August 2025

" Exceptional service "

" The staff are amazing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAVLOS - 18 August 2025

" As above "

" I refer to the above reservation and wish to formally raise the following concerns: 1. Vehicle Condition at Pick-Up Upon collection at London St Pancras Rail Station International Car Park, I found the vehicle to be in an unclean condition, both internally and externally. When I queried this with your representative, I was informed that the car park regulations prohibit vehicle washing on-site, and that this was the reason for the lack of cleanliness. 2. Return Procedure Issues at Bristol Airport The Auto Europe voucher I had printed contained clear instructions for returning the vehicle. At the time of pick-up, I was not informed of any amendments to these instructions. On the day of return, due to ongoing roadworks around Bristol Airport, I was unable to follow the directions provided, as they led to the short-term car park where a parking fee applies. My wife and I made repeated attempts to contact the telephone numbers stated on the voucher (Pick-up: +44 1275 428000, Drop-off: +44 1275 474400) in order to obtain clarification on the correct drop-off procedure; however, our calls went unanswered. Consequently, despite arriving at Bristol Airport well in advance of the agreed return time of 10:00 a.m., we were only able to complete the handover of the vehicle after 11:00 a.m. This delay resulted in an additional charge of £9 for short-term parking and caused considerable stress and anxiety regarding the possibility of missing our flight. 3. Damage Assessment at Drop-Off During the inspection at drop-off, your representative pointed out minor scratches on the left-side alloy wheels, as well as some damage to the left front tyre, where the rubber had come off in two locations. As the pick-up took place in an underground car park with limited lighting, I did not notice the above damage at the time, nor did I specifically check the condition of the tyres. In my view, the tyre damage appeared old and was certainly not caused during my rental period. 4.Deposit Charge Without Explanation A few days after I returned the vehicle, I was surprised to discover that the full amount of the deposit had been charged to my account, without any prior notification or explanation as to the reason for this action. This lack of communication is unacceptable and contrary to reasonable standards of customer service "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by UCO - 08 August 2025

" Overall good experience "

" Friendly and efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MATTHEW - 06 August 2025

" It wasn't clear to me that the additional insurance cover that I purchased was with Auto Europe and not with Budget. "

" The staff were friendly and the car was nice. BUT I was changed an additional 50 GBP for returning the car 1 minutes late. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SÍMON REYNIR - 30 July 2025

" Very good experience "

" Alamo is a god company - everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LESLEY - 23 July 2025

" The réservation was cancelled by Hertz beacause our flight was delayed for one day. Despite a phone call to Auto Europe and an email to you, the money was NEVER refunded for a non existent réservation. "

" Hertz are very pleasant to work with and very organized "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by PIERRE - 19 July 2025

" When we called the help desk they provided us with no help whatsoever they only offered to cancel our booking with a penalty of €200. We insisted that our booking should not be cancelled. The next day we again received an email that our booking had been cancelled. We emailed that this should not be done and that we could not understand why no one seems to understand this instruction. The next email confirmed our booking and told us to contact help desk on the 19/07 ie 15 days later! What a service! "

" When we arrived at the Gatwick airport Europecar desk I presented our booking details and gave them my LLoyds Bank credit card - this was refused as it was not issued by a Maltese Bank - even though it showed my Maltese address. I had no idea of this regulation and cannot see the use of it. My home bank is HSBC which is not a 'Maltese' bank either..... My wife gave the clerk her HSBC credit card but the counter clerk refused it. She kept mumbling that "I will not give him a car" over and over again. My wife on seeing how badly I was feeling - I nearly fainted - phoned the Autoeurope help desk and all they suggested was cancelling our booking with a €200 penalty fee - how was that going to help us get a car? My wife repeatedly insisted that our booking should not be cancelled...after over 30 minutes the call was cut off. still desperate to get a car I suggested that Europecar accept my wife's credit card and add me on as a second driver thus incurring an extra fee of around €350.The desk clerk agreed to this and said she will put it down as a requested 'upgrade'. We were in no position to question anything as we were at their mercy and in urgent need of a car. This was nothing short of a SCAM to get us to pay MORE money. We expect a full refund considering the unnecessary hassle we were given by Europecar and the fact that we got no help from Autoeurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by SERGE - 19 July 2025

" Very stressful and upsetting, need to review my plan and spend more money "

" Went on Sunday to pick up the car at London Victoria only 1 staff at the desk waiting 45 minutes. At the desk give drive licence credit card passport. But I can't get the car because the member of the staff can't get the drive licence code because he was so stress because the customer queue He didn't tried hard? Call Autoeurop the refund the answer was no is responsibility of the car rental contacted them same answer For a mistake done by a member of the staff I lost my car rental payment. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MAHENDRA - 19 July 2025

" Value for rates "

" Counter staff busy on other activities "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by CLAUDIA - 14 July 2025

" The car itself was ok however the state of the alloys were an absolute disgrace, those are not just kerbed, as a company I would not have rented it out to customers. I also heard strange clanging noises on my journeys which didn't seem safe to me. I've rented a lot of Alamo this year and been very happy but this car was by far the absolute worst. "

" The staff are brilliant however my latest rental was shocking. See comments below. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by JOHN - 12 July 2025

" I was not impressed that Greenmotion blocked £1705 on my Credit Card when I had paid for all the excess available via Autoeurope. "

" It was all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by FERDINANDO - 10 July 2025

" very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ROBERTO - 09 July 2025

" everything ok "

" everything ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LIVERPOOL, GB - Reviewed by NEVILLE - 07 July 2025

" Great service, friendly team who found solutions to an issue I had. "

" Great customer service from both the manager and the individual who served me. They both went above and beyond and it was very much appreciated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAUL STUART - 02 July 2025

" Autoeurope insurance as unclear and too expensive. Better just to ho direct to SIXT. "

" Sixt was ok, autoerurope was not. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DIOGO - 30 June 2025

" Easy and comfortable. "

" Staff was really great both during pick-up and drop-off. Very efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LUTON, GB - Reviewed by VLADAS - 30 June 2025

" perfect "

" perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by RICHARD - 29 June 2025

" Easy and concrete booking - no hidden conditions "

" Staff very friendly and matter-of-fact, returning was fast and easy. Pick-up was not that fast, but as there was a queu, it was undestandable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOHNY - 29 June 2025

" Auto Europe has changed our experience of car rentals in Europe and the UK Made life so much easier and simpler especially with regards to insurance "

" The queue at the pick up counter was very long Once we got to an agent he was very helpful We were given a Peugeot 2008 which was fabulous. When we returned the vehicle the staff member did a quick check and looked as though he wanted to get rid of us asap He didnt bother to ask if we knew the way to the terminal which was not straight forward at all "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NIKOLAOS - 28 June 2025

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MARK ANTHONY - 22 June 2025

" I am very happy with Autoeurope.eu. However, I am not so haop with Avis. "

" The rental voucher did not state that the excess fee applied for up to 3 incidents, ie. EUR1,500 per incident and could be charged upto a maximum of 3 incidents during the rental period. I called the Autoeurope.eu contact centre regarding this issue and the agent was also surprised about condition. However the agent, after consulting with his manager, informed me that my rental is covered for up to Eur5,000. "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by FLORIAN - 21 June 2025

" Best experiente with rental cars "

" Profesional and very empatic parsonal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by MICHAEL - 19 June 2025

" Let's see how you react to this. Drivalia told me they would not receive the payment from you so you have the option then to refund me or not. Up to you. "

" Reception staff indifferent and left me standing at their counter for 5 minutes whilst he carried on with other things. No greeting. - no apology for keeping me waiting. In the e be I was unable to hire the car at all due to problem with my licence. So the prepaid rental fee was lost and I had to get a taxi to my destination. I got the impression Drivalia could not have cared less! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by LUCAS JOSEPH HUBERT - 16 June 2025

" It's a pity, you have to have a credit card. "

" The insurance we agreed on by booking at Autoeurope, was not valid according to the employee from Green Motion. We had to pay almost double the price we booked for. The upgrade from a Peugeot 208 to a Citroen C3 Aircross wans't an upgrade. The car was underpowered for Scottish roads, especially for overtaking and the power steering was way to sensitive. The cruise control was complicated and even dangerous, because it did not turn off when braking (after releasing the brakes, it wanted to go to the set speed again) "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LONDON, GB - Reviewed by SEVKET TOLGA - 12 June 2025

" Was easy on the web site "

" The car's camera system for parking was malfunctioning and not operating most of the time. During the first hour of our drive there was a very loud beeping coming from the car without any information or warning on the dashboard, not related to seatbelts or sped limit (those were separate and different). We talked with the emergency line as well but they couldn't help. Overall I believe we were given a malfunctioning car "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MANCHESTER, GB - Reviewed by GILBERT - 12 June 2025

" Sixt Scotland staff perfect "

" Staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by ALEXANDER - 12 June 2025

" I will continue to use Auto Europe but will avoid Europcar "

" On collecting the car I was told that they had offered an upgrade for a nominal additional fee. In fact the additional cost (£72) was significant and the car was in fact a lower class than I had initially reserved, which was a compact SUV. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LONDON, GB - Reviewed by ACHUTHAN SANTHAKUMARAN - 06 June 2025

" Auto-Europe is only PF and finally customer when has issue with service provider does not help in any way.. "

" Was cheated & charged for a problem which was never done from my side. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by CAROLYN - 02 June 2025

" My only "complaint" would be the size of the vehicle as I chose "Economy" (NOT "Mini"!!) and was given a Fiat 500 - the smallest car on the market and smaller than an actual Mini. The lady at the counter in Edinburgh agreed it was a "mini car" but advised that it DID come under the "Economy" grade. I appreciate that when you say "Vauxhall Corsa or equivalent" you are not guaranteeing a Vauxhall Corsa - but it's vastly larger than the Fiat 500 - perhaps this could be reviewed. "

" No complaints - staff were very friendly - everything went well both at pick up and drop off. Pick up and Drop Off venues could be more clearly stated on the booking. I know Edinburgh Airport, so knew exactly where to go to pick up ("Proceed to Enterprise") isn't very helpful but even with a GPS, Manchester Drop Off was a nightmare to find. If it was written "Proceed to Terminal 3" - where the "Car Rental Returns" signs start - it would have saved us 20 minutes of time wasted driving round various car parks, trying to find the Drop Off zone!! Just say "Terminal 3 and follow the signs" - that's all you had to do!! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GRAHAM - 01 June 2025

" Your prices are good i.e. low, but when selecting Keddy, it is handled by Europcar and they know the client paid less and have little respect for AutoEurope "

" The cars shown on your site are not available at the chosen location. The company then tries to push you to upgrade to something more expensive. If you don´t go for their suggestion you get something worth less than paid for. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SOUTHAMPTON, GB - Reviewed by GLEN - 01 June 2025

" Easy booking process. Quality, value and range of vehicles & companies is always very good. "

" Pick up was delayed because vehicle was not on premises and no other vehicles available. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SUNDERLAND, GB - Reviewed by STEVEN - 31 May 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by TIIT - 28 May 2025

" Alamo, Enterprise and Thrifty should be avoided as they have hidden extras and their additional insurance is very expensive. "

" When I booked the car (december 2024) it was written in the reservation conditions as bonus that the first additional driver is free of charge. Unfortunately on the voucher was stated that the first additional driver is free of charges just some time in 2023. So, when I went to Alamo on May 17, 2025 it became evident that the first additional driver is not free of charge at all. For us it meant that just 1 person had to drive during the visit to England. It seems to me that we did not receive the service we booked. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STILIAN - 27 May 2025

" As usual great ptices "

" Staff was excellent, received an upgrade, deposit was released immediately after car was returned "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHESTER, GB - Reviewed by DAVIDE ANGELO - 27 May 2025

" All smooth "

" Lovely guys both at pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by PENELOPE - 24 May 2025

" All very positive "

" Very charming and friendly member of staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SIMON - 24 May 2025

" Fast check in and rtn. Staff provide excellent customer service "

" Fast check in and rtn. Staff provide excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DAVID - 21 May 2025

" everything was fine "

" everything was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by KONSTANTIN - 21 May 2025

" - "

" Instructions on where the shuttle from the airport is are very vague - would be nice to have a map. The car was technically, though quite dirty and hard 1/3 tank - clearly wasn't washed and serviced after the previous rental. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 5

LUTON, GB - Reviewed by ANTHOULIS - 18 May 2025

" Very bad experience. "

" I had a good experience until the delivery of the car. Unfortunately, during the delivery, the company person was looking for an opportunity, in my opinion, to overcharge me. Specifically, he informed me that there were two dents and that I would be charged. I disagreed and immediately showed the photos I had on my mobile phone during the delivery. He accepted that the rear bumper had one, while he insisted on the left side door because I did not have such a photo. The question, however, is why they did not note the dents on the rear bumper during the delivery. The conclusion is yours. In addition, the employee's behavior was not appropriate. I will file a complaint and, if necessary, I will take legal action. I have been your customer for the last fifteen years or so and I have not had such a problem at Louton Airport. I inform you that I will also proceed with financial claims for moral damage and inconvenience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by LUIS - 08 May 2025

" Very good experience "

" Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MARK - 02 May 2025

" Everything was quick, easy and perfect! "

" Was given a brand new car. Service was excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DAVID - 29 April 2025

" Good but there should be better communication about what you're getting as insurance - full protection should be full and not asked by counter staff to pay more. "

" The representative for enterprise sold us additional insurance saying 'if you want a stress free holiday you can book this insurance and then smash the car and you won't pay a cent'. If you don't then that's up to you but..'. Sure enough upon return they found a defect that was already there and said its ok cause you booked insurance with us. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by MARK - 28 April 2025

" I do all my booking through Auto Europe and wouldn't go anywhere else now. "

" In addition to the usual Sixt service we received a welcome and unexpected upgrade to our car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARK - 26 April 2025

" I always book with Auto Europe. "

" Hard sell to get me to buy accident insurance even though I had purchased this in advance. Was told I could not trust AutoEurope. They asked me to pay an additional £61 per day which I refused. Car was filthy on the outside and not too clean on inside. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MANCHESTER, GB - Reviewed by ALEKS - 25 April 2025

" One more hassle free rental through autoeurope. "

" Quick and efficient pick up and drop off process. Vehicle almost new in perfect driving condition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OXFORD, GB - Reviewed by JOSE - 19 April 2025

" Hertz staff are not trustworthy "

" Local staff tried to charge damages to car windshield that were present before pickup "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by JAVIER - 18 April 2025

" i always work with AUTO EUROPE. "

" When i arrive they sey that our luggage won´t fit in a Peugeot 3008 and they offer us a Citroen C5 X Hibrid..........I asked them to try first in 3008 but they say they don´t have it at the moment in reception. I trusted them at the moment and they charged me about 520 usd more for the C5 X Hibrid.................but after i rent it i check a 3008 that i saw in the street and i checked technical sheets of both cars and found the luggage space was the same.................. So i think i was tricked by them .............very bad experience. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by GRANT - 18 April 2025

" Not happy about car not being at the airport but 10 minutes away "

" Led to think that the car would be at the airport not at an industrial site 10 minutes away "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANDREAS - 18 April 2025

" Overall very good value and satisfying services "

" Very good and efficient service. However, the car had too many preexisting damages. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LUTON, GB - Reviewed by ROMN - 17 April 2025

" I'll recommended "

" Fast and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JUDE - 14 April 2025

" Auto Europe staff were very helpful with the process, very satisfied. "

" Staff were very helpful & friendly which makes the process runs smoothly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by COLIN - 07 April 2025

" All good "

" Pick up very good ... would have liked the inside of the windscreen cleaner "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by AHMED MOHAMMED - 05 April 2025

" Very nice staff and excellent service. They gave me an upgrade and was accommodating for my flight time that landed at 10.25 and they close 10.30. "

" Very nice staff and excellent service. They gave me an upgrade and was accommodating for my flight time that landed at 10.25 and they close 10.30. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LETO - 03 April 2025

" The rating on AutoEurope made me think Drivalia was a serious agency, but that is clearly not the case. Otherwise easy to order as always, so just better vet your partners, or reflect the rating better "

" Well this was quite dramatic, we arrived on time; 3 other groups waiting for their car; One guy for the full agency, Vacuum Cleaning the cars as he was handing them out; so you can imagine that took a while. Clients blocking their card, did not help. But yeah 20-25min per client, as he was alone doing the check-in, then cleaning the car up as much as he could. When it was our time, tried to be friendly, and the guy was aswell. I've a creditcard, visa premier, which has a loan option on the card - which I don't use for car rentals. When I selected the option Creditcard, the normal option. The guy said, what did you just select, so I explained I have the creditcard option (not debit) and I've this loan option (8k max) he said that's the one you should select, I argued, not very long because it was already an hour late. He took the machine and selected that option, obviously as it's a loan it will cost me money - for the guarantee the car was already paid. So that's on me for not taking their Premium insurance at 50 bucks a day on a car that cost 45 a day......... Told him we were covered with Visa. Then for the car, dirty dirty; but new; comfortable BMW all fine. going out of the parking, blocked at the gate, with the others (couple that left before us) same one guy super hero now on the phone to resolve it 20 min later he gets a ticket from another rental company in the building, and opens the gate. Feeling very sorry for the guy, told me that the one at the airport is smooth cars are washed, enough cars - etc. He was alone for the weekend shift, but Monday on return the same was happening a whole line outside the office, so we dropped the keys not to miss our day again. One of the worse agencies, but the cars were brand new, only issue was that it was extremely muddy and even the back window covered by mud. So difficult to do your verification if there is no prior damage; The rating on AutoEurope made me think Drivalia was a serious agency, that is clearly not the case. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

LEEDS, GB - Reviewed by EDMUND - 02 April 2025

" Wish the costs of car hire weren't so high "

" Very courteous and professional "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by MALCOLM DAVID - 02 April 2025

" Good experience overall but suggest you provide more details in booking papers / conformation with respect to additional insurance purchased. "

" My pre-booked class of car was not available when I arrived to collect. I was offered a downgrade to a smaller car which I rejected. Then I was offered an automatic after specifically booking a manual. I rejected this. I then had to wait 30 mins for a returned manual car to be washed. I was left feeling there was little care about the issue and the resulting delay to my journey. The car suffered from electrical issues with erratic ABS related warning sounds and lights which came and went. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LONDON, GB - Reviewed by MAHENDRA - 29 March 2025

" Good rated "

" Very helpful and fast service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by URMAS - 27 March 2025

" Fast and smooth service. "

" Actually it was autoeurope! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by ISTVAN - 25 March 2025

" Very good site. However I received smaller car category as it was announced, but I believe it is depends more on the real service provider than on AutoEurope. "

" I returned the car 5 days ago, but since then I have not received any feedback. In other cases, service providers proactively release the credit card hold, but this has not happened with HERZ so far. They are unreachable through the provided contact details. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LUTON, GB - Reviewed by NICOS - 20 March 2025

" This is not the first time that i booked a car via autoeurope and when i got there it was not available. "

" I booked a TESLA MODEL Y, but when i got there there was none available, so they provided a different vehicle which was very disappointing. I specifically booked a TESLA which includes charging and was slightly more expensive than other options. By switching me to another car, i had to pay a lot more than originally planned. If i knew there were no TESLA's available I would have booked a different cheaper car. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by MARIA LEONOR - 09 March 2025

" Very smooth. Every member of the team super helpful. "

" Ifh, the counter staff, was very helpful and kind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOHN - 07 March 2025

" i booked hire fullsize minivan thay give peaugot 5008 it is not comfort for 7 peaple full size suppose they give you vv sharan - ford galaxy or similar "

" i really like alamo but this time they give me a 4 yaer old car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

EDINBURGH, GB - Reviewed by IOAN FLAVIUS - 06 March 2025

" EXCELLENT!! "

" SUPER COMPANY ! THE STAFF WAS EXCELLENT !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by MARK - 27 February 2025

" I've used Auto Europe for all my car hire for two years now. Don't even think of looking elsewhere. "

" Great car, nice staff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RAMON - 19 February 2025

" Apart from the Premium Location Surcharge mishap, all ok. "

" Was not aware of the 'Premium Location Surcharge' which is present in areas such as London Stansted, which was not showing on the AE booking process. Would help if there is at least a reference to this. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by KIN WAI - 17 February 2025

" Overall good and easy booking. However I did not manage to make a booking or car search with my mobile phone. "

" Affordable price, good car condition, efficient pick-up and return "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by LINDA - 12 February 2025

" Hadn't rented since Covid, pleased with service and price "

" Had booked a mini expected a fiat 500 or equivalent was given a Dacia Jogger, very pleased and very comfortable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ADAM - 27 January 2025

" I booked with Budget through Auto Europe and the car was in poor condition. I was surprised as Budget has a good rating but the inside was not cleaned well, there was damage on the back of the vehicle and the rear windscreen wiper was missing. They already noted that the veg¡hicle was damaged but not about the wiper so I mentioned this and there was not change offered. A week of driving in the rain was very difficult! "

" I booked with Budget through Auto Europe and the car was in poor condition. I was surprised as Budget has a good rating but the inside was not cleaned well, there was damage on the back of the vehicle and the rear windscreen wiper was missing. They already noted that the veg¡hicle was damaged but not about the wiper so I mentioned this and there was not change offered. A week of driving in the rain was very difficult! "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LUTON, GB - Reviewed by VICTOR - 23 January 2025

" Positive overall "

" Easy to pick-up and drop-off. Pedro at the Luton airport desk was very professional and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GEORGIOS - 22 January 2025

" It is always a pleasure to book a car through Auto Europe. "

" Nice experience. Everything was smooth. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by SUSAN - 21 January 2025

" As above "

" I have written directly to you as the customer service at Europcar was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ALEXANDER - 13 January 2025

" We have used this company many times now and every time we have been very pleased with the overall service. We did like the option to purchase excess insurance this time, which we don't always get. "

" We had to drop our car off in the evening and there was no one there to check the car, although this ran smoothly, it is always a little worrying to leave something without it being checked, hoping that it is how we left it the following day for inspection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CATALIN - 08 January 2025

" The overall experience was excellent! "

" Our rental with Enterprise at Gatwick Airport was excellent. We got a free upgrade of the car, so it was more spacious and efficient. The only point when we went into trouble was when we returned the car. Apparently if you select Enterprise rent a car Gatwick in google maps the pin is at some office, that you cannot reach. So we ended up driving around the airport for 15 minutes without managing to get to the return area. Eventually, we searched in google for other car rentals which were in the same place as Enterprise and so we managed to reach the return area. Other than that, everything was excellent. Enterprise should update the address for their car return area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LEOS - 01 January 2025

" no issue "

" no issue, just not KIA Sportage, but combi one "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PANAGIOTIS - 31 December 2024

" As above "

" The Hertz in Manchester is really not a proper car rental, it's located in a hotel lobby and efficiency of getting there very low, additionally they have limited cars... they gave the car away as we were late to arrive. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by LEE ALAN - 27 December 2024

" As above for ENT "

" So easy, off the shuttle bus and straight into the car. Car was a 24 model, clean and tidy. Drop off was just as smooth and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JAN-PETER - 20 December 2024

" Terrible "

" Avis is charging me much more then agreed. There was additional costs on the agreement that I did not agree. nobody told me about any changes in the contract. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MANCHESTER, GB - Reviewed by GILLIAN - 17 December 2024

" Auto Europe provided cheap options however it's a pity green motion does not follow the same process with all other rental companies "

" Full. Insurance cover was taken out at booking however the staff said it didn't cover so further additional insurance was required to be paid. Which is wrong. They are not based are not based at the rental village. We will not use green motion again. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by TREVOR - 15 December 2024

" 75% of the process completed online in advance,so not much more to do than turn up with driver's licence and credit card... "

" Easy (recognisable branding) to find... Straightforward process... "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KERRY - 12 December 2024

" Bad service from green motion! "

" Pick up and drop off from very shabby office at a holiday inn location at heathrow. Hotel currently used for asylum seekers. I got sent to the back of the hotel to pick up car , no lighting and very unnerving being alone there walking round a dark alleyway. Staff not interested in helping. Car was lit up from afar using the fob so I could see its location and I was told to take lots of photos which was impossible because of the dark and the drizzle . No one showed me the car , I had to beep for attention. Staff barely spoke and didn't even crack a smile. Exit not clear as it was so dark. On drop off same again , had to walk the dark alleyway in the drizzle with suitcase and belongings and then the shuttle bus didn't come for 50 minutes so I waited outside this hotel in the cold and drizzle . I asked the lady at the front 'office' if I could wait inside. She said no I'm closing ! I've rented before from green motion and they've always had their own little marked van for regular shuttles , this time it was non existent . I won't rent again from them . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by JILL - 09 December 2024

" V nice service by Bilal. "

" Bilal was so good to deal with at both ends of the car hire. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JOACIM - 07 December 2024

" Mostly good deals "

" Car was fine but again they insist on an exchange fee difference extra charge. While small this is a nuanced as they never offer anything back should the exchange rate go in my favour. Basically a hidden fee. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by MIRKO - 03 December 2024

" Excellent experience, looking forward to repeat it. "

" Avis rental car provides a best possible service for me as customer. Even there was not available exactly reserved car they make sure that it is an Automatic one. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by PANAYIOTA - 02 December 2024

" Fast, simple and friendly process. See you next time. "

" Was impressed at the speed of checking in and out with the car. The staff were very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NIKOLAOS - 02 December 2024

" All good "

" All good. Very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GEOFFREY - 27 November 2024

" A kind agent from autoeurope.com suggested I could get a better rate from autoeurope.de and was right. Autoeurope has served me exceptionally well for more than a decade with about 30 bookings. "

" The rental with Green Motion was flawless. Unlike some rental car companies, they listened when I said I did not want any extra insurance. The ride to their office took less time to get my car than I have endured with many on-airport agencies. The value was phenomenal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DANIEL - 23 November 2024

" Sixt is certainly leading in customer service over Avis and Enterprise. "

" Everything went flawless...just two observations: the fuel gauge wouldnt show full even when topped up to the max. and the service light flashed up right after pick up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by KIERAN - 20 November 2024

" None "

" Maddie and James were super helpful and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MAHENDRA - 08 November 2024

" Satisfiera with whole process "

" Proffesionellt "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by KERRY - 30 October 2024

" Not my usual experience with a booking through autoeurope and very disappointing "

" I have used autoeurope for a number of years and this was my first real issue with any booking. when I went to collect my car from Drivalia they refused to accept either my Mastercard or Visa card. Both are newly issued but as they are not ‚embossed' they refused to accept it. The only option left to me was to take out their full insurance, even though I already had purchased insurance with autoeurope, at a cost of 100£ (50£ a day). I later discovered this happened to other customers who refused to pay 50£ a day and then the price was miraculously dropped to 25£. I didn't realise haggling was to be part of the experience. There is no legitimate reason for requiring an embossed card - my cards were renewed within the past year and are up to date. Another person who was there when this issue arose works in a bank and confirmed there is no legitimate reason to require this. I feel this was an added condition that was not highlighted anywhere clearly at the time of booking and so was very misleading for someone who books regular with your company. I would recommend you put a warning on the first page for Drivalia so anyone booking knows immediately that if they book with them they must have this special kind of credit card. I also find 50£ a day for full insurance excessive but I had no other option as we were already delayed, I thought I wouldn't get my money back for the original booking, and we had already left the airport to go to Drivalias office. Can you please advise what should I do in the future if there is such an issue? And can you please do something to ensure future customers are not hoodwinked like this if booking through you? I honestly book autoeurope as I have never had an issues and felt everything was upfront but this has left me with a very sour feeling and I can't but help think this company have added in this small addition to the conditions that is easily overlooked, I had checked which cards are accepted but didn't appreciate further on they specify a specific type of master or Visa card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by PENELOPE - 30 October 2024

" I frequently recommend Auto-Europe to friends because it's a great way to get the best car rental deals at the dates and locations that you need "

" Clean, new car, swift and friendly checkin and easy drop-off "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by JIMMY - 25 October 2024

" Auto Europe is my old buddy. Love you auto Europe. "

" All the vehicles were due for service..i had to change three vehicles. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by EVGENY - 24 October 2024

" All good. "

" It was all good , we received free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by LINDA - 18 October 2024

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JOHN JOSEPH - 15 October 2024

" Nothing else to add, other than that I paid the Dart Crossing fee late and will have to pay your charges. He ho. My fault. "

" All went very well. The agent who dealt with we on pick up was excellent. Very friendly and efficient. Thank you!!!n "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by ANTHOULIS - 14 October 2024

" The bus stop number you gave me at airport busstation is wrong. The correct bus top is J. "

" Very good expirience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by ROBERT - 09 October 2024

" I always use Auto Europe for car hire. Always a smooth experience and I have never had an issue that was not dealt with satisfactorily. "

" Quick pick up. The car class I originally booked was not available so was given an executive class for no extra cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by IOANNIS - 07 October 2024

" Apart from the electric vehicle and the out of office drop-off worries, OK "

" They gave me an electric car instead of a petrol/diesel one that I ordered. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by ROZELLE - 07 October 2024

" Return agent was friendly and efficient. His name is Mo "

" Very good value, easy pick up and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MARIO - 19 September 2024

" N/A "

" I was disappointed with lack signs for the car hire rental village at Manchester airport . We ended up going around in circles and the only we managed was because asking a bus driver who happened to know the area. The only sign available was just close by the village. There should be more on the to better guide drivers towards it. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by JANE - 16 September 2024

" A good price. BUT waiting for a courtesy shuttle to their office and admin problems was just time-wasting "

" Staff at the desk very pleasant and nice. However it took nearly 1 hour to sort out my paperwork (including the journey to the office). Difficult to say whether it was problems with their internet or just poorly trained staff. Drop off was quicker. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DONALD - 14 September 2024

" The whole CDW situation is a depressing game. I paid auto Europe for basic cover which did not show up on my Hertz invoice "

" One of the tyres was an old replacement which did not survive me clipping a curb. As I was not covered, I had to pick the cost for a new quality tyre to match the rest of the set. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LONDON, GB - Reviewed by DANNY JAMES - 13 September 2024

" The car I booked was not there so i had to take a 7 seater I can't lie I was not happy .. we still waiting for the deposit back after I paid an extra £28 so this would not happen but over all it was fast to get in and out "

" Clean and fast to go in and out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by EDMUND - 13 September 2024

" See above... "

" All went smoothly enough and staff were courteous and helpful. One thing they should do at Liverpool airport is to take down the old Car Rental sign opposite the terminal and provide better directions to the car rental centre. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by IOANNIS - 12 September 2024

" i am overall satisfied "

" i am overall satisfied "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LONDON, GB - Reviewed by JOETTA - 09 September 2024

" I will use Auto Europe next time. Thank you! "

" I was very pleased with the process. The only thing I would tell my friends is go through Auto Europe. I very much appreciated the help in clarifying to Hertz I had full coverage and I didn't need coverage by Hertz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by LOUISE - 29 August 2024

" Al good with the car, pick-up and drop-off. "

" When I arrived at the airport there was no KEDDY desk, I had to ask around to discover that in fact it was Europecar that was dealing with my car. As you can imagine it would have been very helpful to have this information prior to my arrival. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RENE - 26 August 2024

" everything was fine "

" Although we arrived earlier the staff gave us earlier a car than expected "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by ROBERT - 23 August 2024

" Staff was super friendly and accommodating. "

" Very easy to plan and the entire experience was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by KEVIN - 23 August 2024

" Always good service. "

" Always good service. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by GRAHAM - 19 August 2024

" Everything excellent Except the bus from and return to Heathrow, Its a bit of a drag "

" Green motion have always been good Now they are excellent All the cars they had on the car park were almost New "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ROBERT - 17 August 2024

" Not sure why we would go through Auto Europe again. Why can't we just go straight through the rental car agency itself rather than going through a third party? "

" Our original flight was canceled putting us in a day late. Our communications to Hertz, both by phone and email, went unanswered. This left us negotiating with the counter on the day we arrived. Also, we experienced a flat tire. We changed the tire ourselves because I would have taken Hertz hours to respond. We were close to Bristol but the Bristol Hertz office told us to take the car to a tire shop. The Tire Shop could not get us in for 3 days. We ended up driving on spare tire all the way back to Heathrow, over 100 miles and only at 50 mph on the M4, on a spare tire. Bottom line is we probably will not use Hertz again because it's support infrastructure in the UK is minimal. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MANCHESTER, GB - Reviewed by CAROL - 16 August 2024

" Very pleasant staff - efficient and quick service. "

" Very pleasant staff- efficient and which service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by JOHAN - 14 August 2024

" Very helpful in explaining functionality of car and well informed "

" Best service. Good and clear instructions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PHILIPP - 13 August 2024

" All perfect "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by VALENTIN - 08 August 2024

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LONDON, GB - Reviewed by LYNN - 06 August 2024

" I was very pleased with the booking process and the counter help once we arrived at our destination. The price was very fair and the agent (Green Motion) was very accommodating to make us comfortable about our car choice and the GPS. However, Auto Europe was not very accommodating when we adivsed we were delayed 24 hours -- they could not provide a simple "thank you; your reservation remains and we will advise the vendor you will arrive later than expected" but instead told us they could not speak on behalf of the vendor and did not provide an easy way to contact them. In the end it worked out but we were stressed not knowing this after a bad travel situation en route "

" Everything was great EXCEPT that it took a lot of time and energy to get a response regarding our reservation when our arrival was delayed 24 hours due to weather. Although I sent an email more than 12 hours prior, we had to call several numbers and try to contact numerous sources to confirm that they received the message and would honor our reservation. We did not ask for any rebate or refund for the day missed. So an improvement on the communications between Auto Europe so that they could provide a response (based on them contacting their local vendor) would have been much appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ADIL - 05 August 2024

" It was a nice experience in all aspects. "

" Helpful people at pick up n drop off. Car was in excellent condition. A comfortable n spacious car. Worth the value paid. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by IAIN - 04 August 2024

" Pre paid Insurance with Auto Europe but Europ Car had no record . In dispute "

" Pre paid Insurance with Auto Europe but Europ Car had no record . In dispute "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LONDON, GB - Reviewed by KLAUS HEINRICH - 01 August 2024

" Very bad experience to be stranded late at night without a contracted rental by Europcar "

" Refused service not excepting valid voucher and s Therefor forcing me to turn to another rental company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ISLE OF MAN, GB - Reviewed by DOMINIK - 01 August 2024

" No problem with the booking "

" Very friendly and efficient Staff, although the car I got didn't match what I booked (it didn't have AC). Still, a good experience overall. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

EDINBURGH, GB - Reviewed by RADOVAN - 29 July 2024

" Brand new car with factory smell and 17 miles on odometer "

" Friendly people first class service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MIHA - 29 July 2024

" I am speechless. We were left without a car! Teh explanation was: they don't insure military people. There is no mention of such condition to be found in the voucher! But we recieved three notifications about the necessary limit on the credit card! Never again! "

" I am speechless. We were left without a car! Teh explanation was: they don't insure military people. There is no mention of such condition to be found in the voucher! But we recieved three notifications about the necessary limit on the credit card! Never again! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDON, GB - Reviewed by JOSEPH - 24 July 2024

" AutoEurope are an excellent company. I have used them many many times and hav always had excellent service; I have recommended them to many of my friends "

" The counter man was a conman. I had booked an intermediate car, a Skoda Octavia. He immediately offered me an 'upgrade', a Volvo automatic model BXC40. I refused it but he insisted. I said I wanted a car of the same class I had ordered and he assured me this car was of the same class. I kept on refusing but he said he would charge me an extra £50. I said no. He said OK, I'll charge you £40. I did not hear him say £40 PER DAY. Nor did my daughter who was with me. Then he started bullshitting me saying "that's a nice watch you're wearing" etc. Eventually I accepted. When we got to the car I didn't like it and went back to him in the office and insisted I got the Octavia, which incidentally was sitting 2 cars away from the Volvo. He came out with me and with a lot of smooth talking kept on insisting the Volvo was of the same class. The whole procedure took over 30 minutes and finally we agreed to take the Volvo, as he had promised to charge only an extra £40 pounds. He eventually gave me confirmation receipt and, entirely my fault, I signed it without checking it!!! 2 days later, and 500 miles away I did check the receipt and discovered to my horror that he had charged me an extra £600. Now I had already paid AutoEurope Euro 595.61, and now I had an extra £600 to pay. I know it was my fault for not checking the receipt, but he really wore us out with a lot of bullshit. I feel you should tell Hertz that this individual is doing the company a lot of harm. I might add that the car was excellent. I have rented cars from AutoEurope at least 25 times and I have always had excellent service until now. And I'm even a Hertz Gold member. Never again will I use Hertz. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAMIAN - 18 July 2024

" My experience with sixt did not live up to auto europe's usual standards. "

" I paid for a Skoda Octavia and was purportedly upgraded to a Vauxhall Grandlander which is an awful car and the worst hire car I have driven in 15 years. The day after dropping off the car I was provided with a report alleging that a tiny scratch on the tyre rim was my fault. I have provided a photo showing that the scratch was there when we picked up the car but I haven't yet heard back. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 2

EDINBURGH, GB - Reviewed by BORIS - 14 July 2024

" Wide selection of cars. Good support "

" Efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by PAUL B - 12 July 2024

" Auto Europe it is a reliable partner "

" the place is very far from the airport and there is not shuttle bus for transport, just the airport line. Upon arrival, took more than an hour to get from T4 to them. I almost lost my lease. On departure I took an Uber to make sure I did not miss the plane. At the pick up I was advised to take detailed pictures of the car because not all the scratches are included in the file and they cannot change it at that moment, only after the drop off I have to justify myself with pictures. Last but not the least. deposit 1500 GBP for more than 20 days seems to me to be much to much!!!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUTON, GB - Reviewed by GABOR - 04 July 2024

" No problem at all. "

" No problem at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DAVID - 01 July 2024

" I always use Auto Europe when I book hire cars as it is without fail a cheaper and better option, and you still get to use the same major companies for peace of mind. "

" No signs for Keddy at the airport, the bus stop or at the car rental site so you need to know it is Europcar otherwise it could be very confusing. Staff were very friendly and I got a free upgrade. I didn't take their insurance as I had my own already organised with worldwideinsure.co.uk (cheaper), and they accepted that with no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PHILIP - 29 June 2024

" See above "

" Very helpful receptionist at pick up, even helped with our cases. Same with shuttle driver from terminal to pick up "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JOHN MARSHALL - 26 June 2024

" As number 3 "

" Both Angus at the booking in desk and Jack at the return desk were very friendly and extremely efficient. G was also helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ROBERT - 26 June 2024

" Easy collection and drop off - regular buses. Car good. Overall excellent. "

" Counter staff very efficient at Manchester but watch out for trying to upsell to a higher price vehicle with lots of very fast (and unclear) figures. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by IDALO - 20 June 2024

" Great value for money "

" Everything worked out well. Remember to read the instructions for how to get to the car. Greenmotion are in an external car park separate to the car rental village "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CLINTON - 19 June 2024

" They ruined our holiday! "

" They refused to hire us the car simply because I work in the military!! And their reasoning was that their insurance do not cover military people! It does not make sense as I was on holiday with my family. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by SAMUEL - 14 June 2024

" Always the best price. "

" Always very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by JOSEPH - 11 June 2024

" Overall the car was very good, clean and returned full fuel. Very good service and recommendable. "

" The vehicle was excellent, clean and quite a new model. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JEAN - 07 June 2024

" N/a "

" N/a "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by SYLVIE - 05 June 2024

" Easy booking process "

" After waiting for more than 1h to pick up the car, the counter staff wanted to give us a fully electric car. We explained that we were there for a funeral and had to drive a few hours away from Edinburg. The counter staff wasn't sympathetic at all but after some more discussions, she gave us a 9 seater van... We had booked a small car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LONDON, GB - Reviewed by ROGER - 03 June 2024

" Great rental and and a no problem, high quality new car. My go to car rental supplier. "

" Another smooth rental. No problem picking up or dropping off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by STEPHAN - 01 June 2024

" Booking goes smoothly. "

" My Eurostar train arrived a few minutes past 6 pm. I had already phoned the Europcar office informing them of my late arrival but they were very unfriendly snd unwilling to stay open for a few more minutes. Extremely poor customer service! I will not rent a car at Europcar again. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by DAVID - 30 May 2024

" Because of the significant additional charge at the point of pick-up, I feel let down by Autoeurope, which used to trade as All Inclusive Car Hire, in that this rental was very far from all inclusive. An additional charge of £200 on a rental that Autoerurope sold at c. €350 is very significant. If the insurance cover in the original rental was deficient, as Alamo insisted, Autoeurope should have flagged this at the outset. This is sharp practice by either Alamo or Autoeurope; which is it? "

" The experience was very positive, with one significant exception; at pick-up I was required to pay almost £200 to avoid being liable for the first £2500 of any damage to the vehicle. I have been using Autoeurope for years, in many countries, and have always had full insurance cover. I am annoyed that this rental was not "all inclusive" as all previous rentals have been. Is this a new departure or is it simply a sneaky hidden charge that UK rental firms have adopted? "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ADRIAN - 23 May 2024

" Everything was ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by DAMIAN - 22 May 2024

" I will recommend auto europe, but I will avoid renting a car in ALAMO. "

" I booked and paid for a large car. I arrived in Luton tired in the evening and heard that they only had a small Toyota Yaris for me and my falisty. After a long conversation, the staff offered me a car of a lower class than the one I ordered and paid for, which was too small for my family. An employee of the Alamo offered me a large car for an additional £100. I decided to do it because it was late, we needed a big car and I was too tired to have long discussions. Overall, the experience was unpleasant and I will give up renting cars from ALAMO for the future. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by DAVID - 22 May 2024

" Absolute waste of time making these comments, you don't take any notice .. "

" I was delayed so arrived after the station was closed.. No car, No Contact from Keddy .. Payment in full.. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

GLASGOW, GB - Reviewed by ZSOLT LASZLO - 17 May 2024

" Everything went smooth as usual. Thanks "

" Everything went smooth. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by HELEN - 16 May 2024

" A terrible experience, feeling very let down and upset "

" I and 2 other returning clients on Monday 13/05/24 were all surprised with damage to our vehicles and large bills. I had to pay £880 for a scratch on the bottom of a door which I did not do. What happened at Green Motion on Monday to make all returning vehicles be charged. All of us disputed the damage. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by STEPHEN - 12 May 2024

" Good car but always wary about hire company trying to make money selling extra insurance or upgrade then on return hoping to find something to charge for. "

" Better than Hertz..Difficult to check condition of car when picking up from dark car park at Gatwick. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LIVERPOOL, GB - Reviewed by MICHAEL - 10 May 2024

" Very pleased with the service I received everything was so easy "

" Greeted by a member of staff straight away very polite explaining every thing about the car I hired could not fault the service I received "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SIMON - 08 May 2024

" Xxxx "

" Xxx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by IAIN - 02 May 2024

" Unfortunately, due to an ATC strike our flight was cancelled within the 48hr window and we were unable to contact the provider (Europcar) despite repeated phone calls. So we lost the paid reservation and had to make a new booking with Alamo for the following day. "

" Unfortunately, due to an ATC strike our flight was cancelled within the 48hr window and we were unable to contact the provider (Europcar) despite repeated phone calls. So we lost the paid reservation and had to make a new booking with Alamo for the following day. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LONDON, GB - Reviewed by RAJESH - 25 April 2024

" really good experience "

" really good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by EDDIE - 10 April 2024

" excellent thanks again "

" excellent thanks again "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OXFORD, GB - Reviewed by JAMES - 09 April 2024

" Nice to do business with "

" The guys at the Oxford office were exceptionally helpful and friendly. They even gave us some tips on traveling through the Cotswolds that proved to be a lot of help! Thanks to them all! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JOYCE - 28 March 2024

" Everything went fine and as a result, I have booked my next car rental with Alamo next week. "

" Big thanks to both Aleigha (pick up) and Cameron (drop off). They were both very kind and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DONALD - 19 March 2024

" Very easy and efficient "

" Very good service from the Avis staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ROBERT - 19 March 2024

" No problem with Auto-Europe - I use you 9 times out of 10. I would never use Hertz at Manchester Airport again. "

" At Manchester Airport Hertz is based offsite at a hotel. In total it took 45 minutes from arriving at the pickup point at the airport to arrival at the Hertz desk. The staff were very offhand, the minimum information as to where to find the car and how to return it (e.g. is there a petrol station close by when I return the car - answer yes! Where is it? - answer just down the road! The staff overall looked shabby and uninterested. Not what I would expect from Hertz. More interested in their mobile phones than in the client. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 6

CARDIFF, GB - Reviewed by MARGO - 18 March 2024

" Truly best service I have ever received ! "

" Most friendliest service at Cardiff airport by your representatives as well with check in and check out. Even helped with luggage Best service ever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EXETER, GB - Reviewed by YVON - 11 March 2024

" I think this outfit in Exeter is damaging Hertz's reputation internationally. "

" Was not able to pick up the car because their computer system could not accept my French address and the UK address I gave (my mother's flat) did not tie in with her and my surname (she replaced her driving license 2 months ago, so it is definitely up to date with the DVLA). Unhelpful and disinterested staff would be my minimum observation. A more nefarious interpretation (that they didn't actually have a car to rent me, having double-booked, and were deliberately obfuscating) seems plausible. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by ROGER - 26 February 2024

" As above "

" Hassle free rental anddrop off with the correct car available. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARK JONATHAN - 21 February 2024

" Clear website. Need to remain competitive. "

" Front desk too pushy on unwanted upgrades. Booked a Corsa, offered a Mercedes! Car had many faults not listed on contract - it took 30 minutes to resolve. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

LONDON, GB - Reviewed by LEE - 13 February 2024

" Very easy and fast "

" The lady was very nice. Updated car for free. Lots of tips too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARK - 13 February 2024

" Good professional and very efficient. "

" Excellent...easy drop-off and pick up with no high pressure to upgrade or buy additional services. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by ROSANNA - 09 February 2024

" Very easy, will book again through you. "

" Everything worked perfectly and Avis were brilliant! Will definitely book again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NIKOLAOS - 06 February 2024

" Almost always I prefer Autoeurope to make a car reservation!! "

" Everything was fine. I hadn't got any problem all the rental periods. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANTONY - 31 January 2024

" Speed up the check in process otherwise fine. If Holiday Inn does not reclaim the hotel then change location. "

" Only drawback is the location of Green Motion Heathrow. Holiday Inn was once nice with pleasant reception area and a Starbucks. Now it is a an illegal immigrant hostel run by the government with security guards outside. Makes one uncomfortable waiting there. Green Motion check in and check out is now paperless (well done at long last) but waiting time is still too long "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by POOBALAN - 29 January 2024

" see point 3 "

" Not good. I hired an electric car but no real info on the chargers anc charging stations. I wont hire electric cars again. At drop off they were intent on finding damages. Luckily i had a video and even then i had to insist not to be charged. Felt like i was being scammed "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KAREN - 26 January 2024

" Auto Europe frequently have the best offers; the website is easy to navigate so booking a car is simple. The voucher and explanations are comprehensive and arrive by email expediently. "

" Sadly it's the 1st time I've had a bad experience with Keddy. I declined additional insurance but being in a hurry didn't notice I'd signed up to it - it cost me more than the car rental. The car had a condensation issue - so the windscreen froze on the inside, the heating system was feeble so took ages to warm the glass and then when frost was melting dripped on me and the dashboard. Both obscured visibility and imho was dangerous, hence the new ratings. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDON, GB - Reviewed by SIMON - 25 January 2024

" X "

" X "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by STEPHEN - 24 January 2024

" all good "

" friendly "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by DANIEL - 23 January 2024

" I booked the car with insurrance to cover the excess, however AVIS also charded me 8 GBP/day for excess insurance I feel I have been tricked by AVIS "

" 1. The vehicle had no screen washing liquid - had to buy it and fill it up 2. Some of the tyres were losing pressure, system warning came up regularly, I had to top up the pressure 5 times duing the 4 days rent 3. Cruise control went on and off without reason, it was completley unreliable, sometimes I just could not turn it on, very annoying as I had a long drive... "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDON, GB - Reviewed by NISHIT - 18 January 2024

" same as 3 "

" i was given the car with 370 miles of petrol and when i returned it with a full tank it had 460 miles. So I paid for 90 miles worth of fuel which i had not used. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by JURGEN - 17 January 2024

" Impossible to contact in case of problems "

" good company but did not inform us enough regarding the insurance. We had an insurance covered by Auto-Europe, but this is not valid for Alamo... "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by RAMON - 17 January 2024

" An overall positive experience. "

" Everything proceeded very smoothly. Staff was excellent. Car choice available. Car chosen in excellent condition. Return is always a bit difficult in Manchester, but that is not Alamo's fault... it is a universal problem... the car rental village is always hard to find even uisng google etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by BALAJI - 14 January 2024

" Easy process and simple process. Sign up and selecting the car was clear and easy. Additional insurance purchased was surely cheaper than at the counter. "

" Great service from Mike, simple and effective. None of the coercive seeking out add ons that are typically pushed. I had a lot of baggage, but Mike accommodated an alternate car in the same category that fit everything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by BRUCE - 12 January 2024

" They should inspect their cars as per their adverts on the wall at Europcar Edinburgh airport car rental desks. Never again. "

" Signing and Viewing, then returning of 3 cars before I accepted one without damaged tyres. Then they found some tyre damage on the car I returned that had obviously been caused on a previous rental and noted on the inspection sheet, disgraceful service. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by TIMOTHY - 09 January 2024

" Generally fine apart from a pair of frustrating incidents. "

" Booked a Kia Sportage but received an MG. Previously it was supposed to be a 3008. 3rd or 4th time this has happened. Why not be clear that this category SUV is an MG? The car was clean but hads the following issues: On first entry the car indicated that it needed a service and that the wheels were not aligned correctly. No-one available to discuss if this was a problem. Generally all the MG's I have rented from Europcar have had unreliable electrical systems and frequent error messages. The rear middle seat belt had the clasp in the wrong position so could not be used at first. After consulting with the internet the clasp could be relocated correctly. Car had 2 scratches which were not picked up before handover and then allocated to me. Would be good to have an indication of how large scratches need to be to be noteworthy. Called the customer service hotline and was dealt with in a polite, friendly manner. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by DAVID - 09 January 2024

" Fantastic! We where given a brand new car! :) "

" I had an awesome experience! :) My only suggestion is that when I book through AutoEurope I would have to pay extra for insurance, is there a way this would be fixed by any chance? :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PHILIP - 09 January 2024

" Terrible, criminal .i shall be taking legal action vs parties. "

" Terrible, a band of crooks, I read reviews and articles in the guardian newspaper about a vast majority of clients that had been DONE. Charged for damages that should not have been charged. And MORE. they even forged a document . When I returned the car I signed a Blank condition report with nothing on it. 2 days later I received a copy of the condition report with hand written damages that were not on the one I SIGNED., "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LUTON, GB - Reviewed by DANIEL - 02 January 2024

" All good "

" all wenty well great staff at location for check out and in "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by LESLEY - 26 December 2023

" Absolutely no problems at all. Thank you. "

" When I arrived at Keddy to collect my car, I was dealt with by Cash. He was most efficient and polite. The lady he served before me had been very difficult for him to deal with however he was perfectly professional with her. He is a good represenof the company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by MARK - 20 December 2023

" Frequent customer over the years "

" Car had over a dozen damages listed. It was impossible to work-out which was which. Even the Europcar rep struggled. Very unsatisfactory as a customer experience. Rear window washer did not work, wiper blades aged and tyre light came on after pick-up. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NEWCASTLE, GB - Reviewed by LESLEY - 07 December 2023

" It was very easy to use. "

" All good, no complaints. The Alamo rental place was with Enterprise. The staff were very polite and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PAUL - 07 December 2023

" No problems "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANTONIOS - 06 December 2023

" Easy booking, all necessary information included, good prices. "

" I booked an electric vehicle but unfortunately, no electric vehicle was available at the day of rental "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by SIMON - 05 December 2023

" X "

" Friendly and helpful staff at checking in and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by NICHOLAS - 29 November 2023

" Pick up was slow and very evidence driven. Drop off was 20 mins as parking was 5 mins walk from office. So had to walk back and forth a couple of times. "

" Car was of poor condition with the engine light coming on after 10 minutes driving. Front windscreen wash inoperative .. rear working so not a water issue. Faulty electrics on phone connection . "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by CLIVE - 25 November 2023

" Good from beginning to end "

" After my last two poor experiences with Europcar it was good to have dealings with a company that are not just interested in getting you to spend more "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by MARTIN - 22 November 2023

" It was OK. "

" Everything was OK, but after returning I was chrged gbp52.38 with code 29K81321 for unknown reason to me. The rent was paid in advance and there were no comments when returning the vehicle. Tank was full. I asked for no additional insurance or anything else. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ERIC - 14 November 2023

" Hertz company was great. But, Auto Europe is a whole other issue! I have contacted them on multiple occasions .... by phone and email. Regarding a refund for 244.13 GBP as we had "Full Damage Protection". Haven't heard back from the "damage department" yet. It's been almost 2 months since the first time I sent a request in. "

" Hertz company was great. But, Auto Europe is a whole other issue! I have contacted them on multiple occasions .... by phone and email. Regarding a refund for 244.13 GBP as we had "Full Damage Protection". Haven't heard back from the "damage department" yet. It's been almost 2 months since the first time I sent a request in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANTONIOS - 03 November 2023

" Competitive prices. "

" Easy pick-up, polite staff, excellent car condition, very quick drop off "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by TAAVI - 28 October 2023

" Seamless "

" Seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GERARDUS HERMAN - 27 October 2023

" Everything was perfectly arranged, confirmation, pick-up instructions, what is covered and not. So no problem at all. Might still need some help if europecar will charge me for blown tyre "

" Trying to upsale all imaginable insurances, when I refused he let me wait 45 minutes, and then came back still no keys but he had an upgrade for me, not mentioning it would cost 250 pounds. Wanted to refuse again but the decided I did not want to wait another 45 minutes. So I took it reluctantly. Car turned out to be dirty on inside and outside. Lots of damages, even numberplate was loose. Petrol level was 1/8 tank, this all is not Europecar level.Ok I was stupid and still drove off. Return was great, no problem at all. Had a tyre blown up, awaiting outcome of that from Europecar "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 3

GLASGOW, GB - Reviewed by AUDREY - 25 October 2023

" Craig and staff member at drop off were both very helpful "

" Service was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAUL - 24 October 2023

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by IAIN - 12 October 2023

" The "WOW" rate allowed us to try a Tesla 3 for the first time, and it was a fantastic experience. Hertz agents were very helpful as we were first-time electric car users. Highly recommend! "

" The "WOW" rate allowed us to try a Tesla 3 for the first time, and it was a fantastic experience. Hertz agents were very helpful as we were first-time electric car users. Highly recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by ADRIENN - 12 October 2023

" Same as in 3. "

" Although the whole process was smooth, I am still awaiting the deposit return. Other companies return it immediately after the car is returned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by NATALYA - 11 October 2023

" My booking was for a Compact SUV, which is several car classes above a compact car according to AutoEurope, but we were issued with a boy racer type car as Europcar (who issues the cars for Keddy) classifies the two vehicle types exactly the same. I have a toddler and aging parents and we really needed that little bit of extra space (not for suitcases but for the people as the car was supposed to fit 5 and would have really struggled with that), and my parents struggled to get out of the car which was very low to the ground. I was told by Europcar that I could get a bigger car and claim it back from AutoEurope, but it would be much better if the classification of the cars matched the booking process. I was really looking forward to having the slightly bigger vehicle and it was a negative start to our holiday because of it. "

" My booking was for a Compact SUV, which is several car classes above a compact car according to AutoEurope, but we were issued with a boy racer type car as Europcar (who issues the cars for Keddy) classifies the two vehicle types exactly the same. I have a toddler and aging parents and we really needed that little bit of extra space (not for suitcases but for the people as the car was supposed to fit 5 and would have really struggled with that), and my parents struggled to get out of the car which was very low to the ground. I was told by Europcar that I could get a bigger car and claim it back from AutoEurope, but it would be much better if the classification of the cars matched the booking process. I was really looking forward to having the slightly bigger vehicle and it was a negative start to our holiday because of it. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

EDINBURGH, GB - Reviewed by GARY - 10 October 2023

" I have always had good experience with Auto Europe. I thought I had zero deductible coverage not sure how two tires were my responsibility "

" the car tire light was on most of the trip, added air many times. The oil light came on and off during the 11 day rental, check oil several times in was full of oil. We had a flat tire I had to buy tire, when I returned the car they claimed that one of the tires had a cut. Charged for a second tire. It was not a good experience overall. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LONDON, GB - Reviewed by CHRISTOPH - 09 October 2023

" Wrong location for curtesy shuttle at LHR T3 in the voucher. Waited 30 min for nothing "

" Very good customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JOHN - 08 October 2023

" Lengthy check in but great experience "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by KAREN - 06 October 2023

" As always, very competitive pricing, loads of available options, easy to use on-line. You are my first go-to site for car hire. "

" No waiting, prompt customer service, car ready to drive away and no waiting on return of vehicle. Smooth and efficient as an excellent customer service should be. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NEHRU BABU - 05 October 2023

" As always very user friendly and good deal. Will book again "

" No hassle in renting the car. Good deal in Autoeurope. Very satisfied "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SIMON - 04 October 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KATHRYN - 02 October 2023

" Nigel was very helpful at Stansted whence returned the car "

" Very helpful girl "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by OVIDIU - 28 September 2023

" Needed a bigger car, Hertz was diligent to accommodate "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GILLES - 28 September 2023

" finaly, we had to pay more for another rental and are still waiting for the promised refund. "

" 1) we couldn't rent the véhicle. my driver license was deemed invalid. strange for me, for i have already rent by hertz in france, whitout any problem. 2) you advised us to look for another rental company in return for a refund... but then you refused to do so, asking us to check with auto-europe "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CARDIFF, GB - Reviewed by RUI ALBERTO - 28 September 2023

" Free Hassles Experience "

" NO Isues at all. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUTON, GB - Reviewed by NICHOLAS - 26 September 2023

" All OK. "

" All OK. Suggest that you rent the basic option through AR and if you want upgraded insurance, buy it from Keddy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by PETER - 25 September 2023

" Overall a very good experience. After having agreed to a bump up from a sedan to an SUV, they did give us another bump up to a more luxury one (a Mercedes) so that was something of a trade-off. All in all, I wish we had stayed with the smaller car, mostly for maneuverability on the narrow, tight-cornered roads and streets. "

" The woman at the counter sort of talked us into a bump up to an SUV from the type of car we'd originally reserved. It was nice to have the higher visibility, but a smaller car would have been nicer for the narrow lanes on most of the Scottish roads and for maneuvering in the cities. Next time we'll stick with the smaller vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by STEVEN - 17 September 2023

" There was a huge difference in what I was told the cost would be and what it ended up being. It was extremely deceptive. "

" The pickup did not give enough detail about what I previously paid and what the additional fees were. I felt I ended up paying way more than I had agreed. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by MOHAMAD AZMAN BIN - 17 September 2023

" Would certainly rent again with Europcar & Eurocar. "

" Friendly & helpful Eurocar staff (especially the Iranian lady). Good car condition. Smooth rental process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SIMON PAUL - 14 September 2023

" I am a regular customer with Auto Europe, every year I choose your service. So, not your fault that Europcar downgraded us but I feel you should investigate. I will think twice about using Europcar in future. My favourite are Enterprise and Sixt, never had any issues with them. "

" We booked a Kia Sportage but on arrival they claimed they didn't have any available and DOWNGRADED us to an MG ZS which was far too small for a family of four with luggages. We were faced with one option and that was to upgrade AT A COST of £150 to a Volkswagen Passat Estate which to be fair was more suited to our needs. I feel that given the chance we would have managed with the standard Sportage SUV and not be palmed off with a compact SUV. They did give us the option to have the Sportage later in the day but with kids in tow that was never an option. Allegedly, my son noticed some other client driving off that time in a Sportage. To be fair, the garage staff managed to find a car suited to our needs and Hasan at the front desk reduced the extra cost by some £50. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by EDWARD - 12 September 2023

" Good prices and options. Completed everything online. "

" Was fine. There were some inconsistencies with what we received and what the other party travelling with us received. When we booked the exact same vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by SHARON - 12 September 2023

" Overall customer service ok, car quality poor! "

" Offered an upgrade to 4x4 style MG but my circumstances made this unsuitable this trip. The car given was worn out, holes in driver side carpet, scratches, dirty stain marked seats, ignition entry 'shredded'. Considering this was a full price car, it would not have been out of place in a scrap yard. Europcar 'didn't' have any other option for me except the 4x4 style larger car. This is a first experience at the condition being so poor, as a regular renter from this location I expected more! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDON, GB - Reviewed by FLORIAN - 11 September 2023

" Happy with Auto Europe "

" Tried to give me a car from another category. Then, finally got a car from the booked category, but very dirty, engine warning on, issue in the steering gear or in the parallelism, breaks very weak. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 1

NOTTINGHAM, GB - Reviewed by ANDREW - 09 September 2023

" With Auti car ok. As mentioned the car was dirty both inside and out. Staff were doing their best but overworked "

" Dirty car both inside and out. Staff were doing their best but overworked "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LONDON, GB - Reviewed by MARTIN JEFFREY - 08 September 2023

" See 3. Every time we fly to Europe we have the same issues. Let us complete process online and go straight to a reserved car upon arrival. Too much waiting and queuing! Try and figure this out "

" Avis bus from LHR to rental place much too small. Could not get on 1st bus. 2nd bus over crowded. Long line to get car when we eventually arrived. Much of this check in process should be done online!! Lots of waiting after very long flight. Needs vast improvement "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LONDON, GB - Reviewed by ROLAND - 05 September 2023

" I have always trusted AutoEurope for car rental, but this experience has diminished that trust. I have yet to receive a refund - though have requested one. "

" Avis rental desk system couldn't confirm my address check (I've lived there for 23 years!). Despite having passport, driving licence, bank details they couldn't rent me the car I'd booked and prepaid for. I have never had this issue before. I went to Enterprise desk next door and had a car rented in 5 mins. This cost me time and additional money. I am now trying to get a refund from AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by ORIT - 31 August 2023

" Positive "

" Was good. Always slow in pick up "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by IRIS - 30 August 2023

" The rental itself went very smoothly. "

" very friendly staff; before returning the car, on my way to the airport, there was a warning sign 'engine fault'. I was only 15 mins away from the airport and made it there safely, but it left me worried about that car's condition. The warning disappeared after I had stopped at a filling station. I informed the member of staff who checked the car at my return about this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by AURIMAS - 30 August 2023

" Digital data transfer from AutoEurope to renting company can be a great improvement, because personal data must be fill 2 times: on AutoEurope website, and at renting place. So its understadable in modern time... "

" Very long time to get a car. The was not prepared on time, 1h late.... After renting around 260€ was colected, but I didn,t get an invoice, so I dont know for what was a payment... "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by BERNARDINO - 28 August 2023

" OK because I didn't need any interventions but last year, when I had an accident which I needed to claim, the experience wasn't great at all. I gave AE the benefit of the doubt and tried them again this year. "

" No hitches. All went smoothly. The car wasn't well cleaned because of peak season, I suppose, which was a minor inconvenience. There was a bit of a wait at the counter to pick up the car but the staff was efficient and cordial. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEWCASTLE, GB - Reviewed by GONÇALO - 24 August 2023

" Good Experience "

" Good Experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by LASZLO - 24 August 2023

" Everything was smooth and great. "

" Experience was great, but we really would appreciate a Mini Cooper :-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SAMUELE - 19 August 2023

" The car was good, but being plug in hybrid it was very difficult to recharge. Maybe you should provide a card for the charging station in Scotland (tried to pay with my credit card but it was too complicated and did not work well) "

" Baby car seats are too much expensive. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GILBERT - 12 August 2023

" Autoeurope the best! "