Auto Europe
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TURKEY CAR RENTAL REVIEWS
AUTO EUROPE TURKEY Car Rental Reviews
Average Rating for Auto Europe :
IZMIR, TR - Reviewed by MATTEO - 01 July 2025
" Overall, everything went well, and any minor difficulties were quickly overcome. "
" If you arrive at Izmir Airport by international flight, it's not that easy to find their office. It stays within the domestic flight section. After that, I realized that they don't have info on the type of insurance contract taken out, so they try to sell you full coverage, even if you already have it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ANTALYA, TR - Reviewed by TIMOTHY - 11 June 2025
" Car was fine and drop off fine, just a difference in the excess amount from the contract to the Auto Europe offer, and no way to resolve. No support number in Turkey, and left me feeling a little exposed. But Auto Europe still my go-to "
" Car was fine and drop off fine, just a difference in the excess amount from the contract to the Auto Europe offer, and no way to resolve. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISTANBUL, TR - Reviewed by PAVLOS - 19 March 2025
" Nice company and drop of at the airport. "
" I still wait the release of the deposit. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ANTALYA, TR - Reviewed by DENIS - 13 February 2025
" With AutoEurope it's always a smooth experience. It helps to find a good deals in any country. Never had problems with it. "
" In general I'm satisfied with Pandora's service. The do not have an office in Antalya airport, however, "Meet&greet" service works pretty well for us - we just called them via WhatsApp, and in ~15 minutes they picked us up from the terminal. Office is located ~10 minutes driving distance from the airport. Checkout process was smooth. We signed papers, checked the car together. I asked to add all existing damage, even small scratches, to the report - they did it without any problem. Car was as expected, car conditions was good. There were small scratches and small dents on a car but it's expected in Turkey, nothing critical. Car milage was ~80K km but technically everything worked fine. Drop off experience was also very smooth - we arrived to the office, they checked that there is no major damage, did not even try to find any new scratch. Signed the papers and that was it. The process took 5 minutes. Then they brought us to the airport terminal. Deposit on Credit Card was released in a couple of days. In general, it was a good experience. If I travel to Antalya again I will consider renting from Pandora again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ISTANBUL, TR - Reviewed by SANDRA - 03 January 2025
" I was sent an email by AUTOEUROPE stating that a Carwiz with a SIGN will be waiting at the arrival area. There was no such, and none at the door, and when I called the number provided, noone answered. Only when I called again, someone answered, and said to wait at a Bay7. A driver did come and waited there but he made no attempt to reach out to me and did not have a WiZcar sign or any other indication. It was 1% chance I even got the car. Once they took me to off-site office, all was fine. AUTOEUROPE should clarify there is no onsite pickup, and have a better system for pickup. The people at Carwiz is NOT designed or trained to connect with car renters like me. NO sign, no guidence, driver who seems to be chatting with his own friend. Very shocked about this experience. "
" I was sent an email stating that a Carwiz with a SIGN will be waiting at the arrival area. There was no such, and none at the door, and when I called the number provided, noone answered. Only when I called again, someone answered, and said to wait at a Bay7. A driver did come and waited there but he made no attempt to reach out to me and did not have a WiZcar sign or any other indication. It was 1% chance I even got the car. Once they took me to off-site office, all was fine. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by ANDREW - 15 November 2024
" Good booking platform "
" Easy, reasonable value. All worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by ADRIAN CRISTIAN - 01 October 2024
" You always provided good service. Hope you will help me also this time with the company from Turkey. Thank you! "
" I've rented the car and they take away 3875 TRY from my credit card without my knowledge. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
IZMIR, TR - Reviewed by MAMDOUH - 25 September 2024
" Hi The man in Izmir office made with me a problem he told me you haven't not insurance I told him that I have insurance I show him my reservation and he didn't believe about this reservation I told him this company I am always reserved around the world But he refused any explain whith bad smile In the end he gave me paper to sign that any damage will deduct it from my visa Please do something I am trust for your company and i am always reserved from you Thank u Sent from my iPhone "
" Hi The man in Izmir office made with me a problem he told me you haven't not insurance I told him that I have insurance I show him my reservation and he didn't believe about this reservation I told him this company I am always reserved around the world But he refused any explain whith bad smile In the end he gave me paper to sign that any damage will deduct it from my visa Please do something I am trust for your company and i am always reserved from you Thank u Sent from my iPhone "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IZMIR, TR - Reviewed by CRISTIAN MIHAI - 05 August 2024
" All perfect "
" Was an almost new car, good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by ALEKSEI - 25 June 2024
" Autoeurope ignored my appeal that the deposit for the car was not returned to me, although everything was in order with the car and fuel. "
" Аutounion refused to return my deposit for the car, although everything is fine with the car and fuel. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by PAVLOS - 09 March 2024
" When I arrived at Istanbul airport I had to call a Turkish mobile phone to be informed that I had to go to level -2 and wait at cologne number 13 for them to come and collect the car. This was an inconvenient process as I had to call a third party and be informed of the above. Also, after the delivery and after everything was in order with the condition of the car and its return with an empty deposit (I have at my disposal a relevant video of the receipt and delivery of the car) as I had received it, I was informed today 9/3/2024 that the guarantee of 600 euros will be released one month after the start of the rental period i.e. on 1/4/2024 since I received it on 1/3/2024! The problem here is that the bank will charge me the amount of €600 and then a refund will have to be made, resulting in me being deprived of cash from the availability of my credit card. Obviously, the refund of the guarantee money should be made immediately since there was no event during the guarantee period! Thank you and please do not take any action on your part (autoeurope) until the guarantee is returned to me i.e. 1/4/2024 because there may be a further delay in returning the guarantee by Pandora! "
" When I arrived at Istanbul airport I had to call a Turkish mobile phone to be informed that I had to go to level -2 and wait at cologne number 13 for them to come and collect the car. This was an inconvenient process as I had to call a third party and be informed of the above. Also, after the delivery and after everything was in order with the condition of the car and its return with an empty deposit (I have at my disposal a relevant video of the receipt and delivery of the car) as I had received it, I was informed today 9/3/2024 that the guarantee of 600 euros will be released one month after the start of the rental period i.e. on 1/4/2024 since I received it on 1/3/2024! The problem here is that the bank will charge me the amount of €600 and then a refund will have to be made, resulting in me being deprived of cash from the availability of my credit card. Obviously, the refund of the guarantee money should be made immediately since there was no event during the guarantee period! Thank you and please do not take any action on your part (autoeurope) until the guarantee is returned to me i.e. 1/4/2024 because there may be a further delay in returning the guarantee by Pandora! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ERZURUM, TR - Reviewed by JACK - 14 February 2024
" See above "
" This was the worst rental I have ever had, and I have booked countless rental cars with Auto Europe. The car was provided low on various key fluids and the car broke down half way through the journey. We lost a whole day of our rental because they were unable to provide us a new car - this after trying to tell us to fill the car with oil or coolant (they had no idea what the problem was so expected us to work it out). Communication was very poor. In the end, we got a new car but one that was underpowered and slowed down to around 60km/h on a motorway when going uphill. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
GAZIANTEP, TR - Reviewed by MICHAEL - 20 November 2023
" Excellent service all around. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by DÁNIEL ÁDÁM - 31 August 2023
" . "
" . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by EYAD - 29 July 2023
" First time to use the auto Europe but unfortunately the condition was not clear...they don't have office in Turkey for proper communication to tell them our problem with rent a car company. "
" The experience was not good at all...diffecult to communicate with them, I asked to change my car 4 times because of car condition without any results. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ISTANBUL, TR - Reviewed by SAEID - 09 June 2023
" Overal experience was fine. Most of the times i use Autoeurope. It used to be the cheapest and more convenient website to rent. But not that competitive anymore. "
" Everything was fine apart from following: -in the contract it says deposit of 290 euro will be blocked but Pandora blocked 600 euro(they said is autoeurope fault that it was not updated). And the tolls with in Istanbul was not included. Paid extra when i dropped the car. And also instead of the car model we rented, we received a van type of car, but i was fined with that. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KAYSERI, TR - Reviewed by SCOTT - 22 May 2023
" Blank "
" Blank "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by ALEKSEI - 14 May 2023
" all ok "
" exellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONYA, TR - Reviewed by MARK - 14 May 2023
" Good except for a small detail. "
" Good communication - a flight delay resulted in a later collection time but this was managed efficiently. My main problem with the vehicle was that both cigarette lighters were not functioning, so I couldn't power my satnav. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ANTALYA, TR - Reviewed by ALESSIO - 05 May 2023
" all fine, as usual. "
" According to the contract the fuel tank should have been full at the hand over. In reality it was only full by 1/4. I had therefore to bring it back as well at 1/4, which is obviously very difficult. If you bring less than 1/4 you get a penalty. If you bring more, you pay for fuel which you're not using. The vehicle was quite new, but with plenty of small scratches and the breaks where dangerously whistling. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
ANTALYA, TR - Reviewed by MARTON - 27 March 2023
" From the voucher it was not immediately clear to me that "Meet and Greet at Airport" means that they do not have an office at the airport, and I need to call when I land, but I guess, I could have looked more carefully at the document. Once I called, they arrived in about 15 minutes. Other than this, everything went well. "
" Good service for a fair price. The car had a minor electrical problem (some warning light was on), but it did not cause any inconvenience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISTANBUL, TR - Reviewed by DIMITRIOS - 08 March 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEVSEHIR, TR - Reviewed by HRISTINA - 09 February 2023
" Everything was ok. "
" The car was in great condition. Staff was on time for drop off and pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by MAHER - 08 November 2022
" I needed to make cash advance for deposit with my Visa card instead of regular deposit lock. Now I am fighting to have my cash money refund which still did not happen "
" I needed to make cash advance for deposit with my Visa card instead of regular deposit lock. Now I am fighting to have my cash money refund which still did not happen "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
ANTALYA, TR - Reviewed by EMANUELE - 04 July 2022
" Ottimo, mi sono sempre trovato bene con autoeurope e sono anni che noleggio con loro. Unico punto da migliorare, indicare meglio dove si trovano i noleggi. Questa volta in Turchia, non era affatto chiaro. "
" Macchina in ottime condizioni e personale molto gentile. Un pò di attesa in aeroporto (forse un pò troppa) poiché il ritiro della macchina non è direttamente in aeroporto ma a qualche km di distanza. Hanno il numero del volo, potrebbero essere più efficienti in questo. Anche il voucher non è secondo me chiarissimo, sia nel dettaglio di dove si trova effettivamente il ritiro sia sulla politica del carburante. Mi aspettavo di dover riconsegnare la macchina con il pieno, invece usano la politica del vuoto-vuoto Per il resto, ottimo servizio "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by ALEKSEI - 04 July 2022
" almost all was ok, but terminal 1 rental point was closed "
" almost all was ok, but terminal 1 rental point was closed "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ADANA, TR - Reviewed by FATMA - 11 May 2022
" Grear "
" All food "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by HELMUT - 21 February 2022
" Istanbul Branch provides cars with problems (tires, wrong warnings) They did not issue an invoice for the services They charged 4 diferent amounts without any explanation. We want to know what we pay for. "
" Istanbul Branch provides cars with problems (tires, wrong warnings) They did not issue an invoice for the services They charged 4 diferent amounts without any explanation. We want to know what we pay for. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 3
ANTALYA, TR - Reviewed by RUTA - 03 November 2021
" everything was ok "
" everything was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
IZMIR, TR - Reviewed by AUGUSTO - 21 September 2021
" There was a little damage when I returned the car, but the staff was not able to explain the next steps in English "
" Booking data was not correct. It took more than one hour to receive the car "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
KAYSERI, TR - Reviewed by ANDREJ - 27 April 2021
" Always good experience and I recommend you to my friends "
" Nice experience overall, waited a bit long during pick-up, but during drop-off I was allowed just to leave a car in the airport car parking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ANTALYA, TR - Reviewed by EKATERINA - 16 March 2021
" Great car, smooth return. "
" Waited about 10-15 min, there was only one (!) customer before me. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by PAVEL - 17 January 2021
" I contacted to you with my issue and autoeurope don't replied, maybe someone reading either feedback form in this firm. I am not happy, please contact me asap! "
" scammers work there. they themselves ride the rental cars and then write off all the shortages on customers. I had half a diesel tank instead of a full tank, I caught them by the hand on this and made them make a mark. But when I got home, they charged me money for it. they are scammers, you need to figure it out and return the funds! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ISTANBUL, TR - Reviewed by DEJAN - 31 December 2020
" Like always with Autoeurope - excellent "
" Only complaint is long wait time while returning the car and we were in a hurry for the plane "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ANTALYA, TR - Reviewed by LEONID - 24 November 2020
" everything was fine "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ANTALYA, TR - Reviewed by VITALII - 18 November 2020
" All good. "
" Zero excess insurance policy is a myth. You need police report for every little scratch, otherwise they will charge you, not insurance company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by SILVAN - 16 November 2020
" Best prices and best service . It not the first time that I use and be sure that definitely I will use them again in future car hire. Everything very well detailed and never hidden costs and problems when you go to the counter. HIGHLY RECOMMENDED ++++++++ "
" Excellent service like always and new car with very few km . Just super like always. Highly recommended ++++ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KAYSERI, TR - Reviewed by MARTIN - 02 November 2020
" Very good "
" Excellent service from staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANKARA, TR - Reviewed by IAN - 18 October 2020
" I called and talked to AutoEurope reps a few times during the process but was most disappointed by my last call when I explained everything that happened. Bottom line is I don't feel like AutoEurope provided me any backing when it came to my poor experience. Makes me wonder what the point is of using AutoEurope if they don't have my back as a consumer when something goes wrong. I understand there are terms and conditions, but we all know that as a company, you can do what it takes to correct a wrong. "
" This is the review I left on the company's google maps site: Don't rent from them unless you know Turkish. No English at all from anyone. Aside from that, here are my issues: - the Ankara INTERNATIONAL airport location did not accept any of my 3 foreign credit cards so I had to pay 170 lira in lieu of an upfront deposit. - the car they rented to me had 160k kilometers on it and had critical electrical issues. The engine completely shut off while I was driving full speed down the highway. I sent a picture of the dashboard indicator and they said it's not a problem. I beg to differ... - i know it's perhaps a fairly common practice, but I expected more coming from an international airport location - the car came with no gas in it, so I had to fill up right away. - I explained all my problems to them over the phone and asked them to pick up the car from where I was staying and I told them I didn't want a replacement car - I just wanted to be done working with them. Eventually they agreed to come get it. Then they proceeded to find something to make me pay for their inconvenience. A 500tl fine for a tiny rip in the seat which i don't believe we did. I reminded him that during the initial inspection, he showed something worth noting on the same seat. He didn't recall this because he didn't put it on the vehicle report. These are shady characters and I recommend using another company. I rented this car via the AutoEurope.Eu website under the CarWhiz car rental company name. Further, their invoice says Pandora Car Hire but the business card I received from them was ER Car Rental. No wonder they have to have such a nontransparent business model. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ISTANBUL, TR - Reviewed by VASILEIOS - 17 October 2020
" Everything was ok !! "
" All ok !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by VICTOR - 15 October 2020
" The car was different type than requested. Car was old 100 000km. Tyre pressure sensor was giving the alerts all the time, so need to check the pressure all the time "
" Car was old 100 000km. Tyre pressure sensor was giving the alerts all the time, so need to check the pressure all the time "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ISTANBUL, TR - Reviewed by DEJAN - 23 September 2020
" Fast and efficient. Recommend "
" Very smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by KENAN - 19 August 2020
" Renting a car via Auto Europe since a longer time already and have every time a good feeling at being cared. Also the remark not to pay for additional insurance proposed by rental company saved me a lot of money. "
" Pick-up and drop-off went extremely smooth.. Car was disinfected and was waiting to be picked-up. Professional and friendly Team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ANKARA, TR - Reviewed by JORIS - 15 March 2020
" The car was brand new, the owner or employe of the car rental company was very helpful and friendly. "
" I was very pleased with the service from carwiz. THe car was waiting at the airport with the responsable person to hand over the car to me. Also they took the car from in another place than was agreed as I had to leave ankara before i was supposed to leave. Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by ROMAN - 01 March 2020
" everything quick and smooth "
" everything quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by MOHAMED - 02 February 2020
" It was Ok "
" My only concern, the security deposit will return back to my credit card after 30 days, this's what you told me after getting the deposit, How it come ?? Any rent agency's must return within 7 working days. Please do something in this matter "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ANTALYA, TR - Reviewed by ERIK - 11 January 2020
" Very compatitive price. Perfect. Clear setup of the voucher (good explanation of included/non included) "
" The staff was informative and correct. The car was a good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISTANBUL, TR - Reviewed by PETRIGI - 01 January 2020
" --- "
" --- "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ISTANBUL, TR - Reviewed by WENG KEE - 25 December 2019
" I paid for full insurance coverage and there is truly no hidden cost when I collected and returned the car. I was pleasantly surprised to receive a call from Europcar using the car phone system after a few hour drive to ask whether I have problem with the car. "
" The counter staff are helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ANTALYA, TR - Reviewed by MICHAEL - 13 December 2019
" See 3. "
" Hello, we booked a car with insurance D Basic Rental with Insurances, CDW, THP Fiat Egea or similar Compact 4 Door Car Manual With A/C At the counter I have been informed that the insurance booked through the broker (Auto Europe) is basic minimal and that I will have to pay for each damage case 1000 Euro! This was not clear to me at the time of booking on your website and was obliged to buy an additional insurance package which was higher than the rental fee from Autoeurope. This is a surprise to me and a way to rethink any booking through your site. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ANTALYA, TR - Reviewed by WEN LOONG ALVIN - 09 November 2019
" The perception is the rental agencies do not have much regard to autoeurope. My rental with rentalcars a week prior went very smoothly, whenever there is a difference in understanding, the rental agency always honoured the terms agreed with rentalcars and they settled among themselves. "
" Picking up There was 1 gentlemen who was manning the desk and it took more than 30 mins to serve the person before me. My own pick up took 30mins. On the booking, I was told the security fee was 600TL, however, at the counter it was raised to 3000TL as the rep wanted a deposit for the excess as well. Felt duped but without an alternative as it was already late. He offered to drop the deposit to 600TL if I took the insurance which cost 200TL. I did as I did not have sufficient credit on my card for the full 3000 TL deposit. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
IZMIR, TR - Reviewed by MIRKO - 08 November 2019
" On airport was'r any sign about auto europe. I did't know we must find green motion "
" They did't recive invouce for renting "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ANTALYA, TR - Reviewed by SINISA - 06 November 2019
" Hi, I had a reservation through your website. Voucher: EU17304925 at Goldcar. When we came at airport they didn't give us a car because we didn't have a credit card, only a debit card and cash. Please for a refund a money. Thank you and best "
" Hi, I had a reservation through your website. Voucher: EU17304925 at Goldcar. When we came at airport they didn't give us a car because we didn't have a credit card, only a debit card and cash. Please for a refund a money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ISTANBUL, TR - Reviewed by MUSAED - 04 November 2019
" Great "
" Everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KAYSERI, TR - Reviewed by JOSE ENRIQUE - 29 October 2019
" Grate "
" Grate service, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by MEHMET ADIL - 04 October 2019
" I didint use Because i dosent credit card And didint pay back me "
" I didint use Because i dosent credit card And didint pay back me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
IZMIR, TR - Reviewed by MADALINA - 01 October 2019
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BODRUM, TR - Reviewed by JAN - 26 September 2019
" Na "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ISTANBUL, TR - Reviewed by ANEES UL HASSAN - 20 September 2019
" Hola No han devuelto dinero "
" Hola! Mira me havian guardado en diposito unos 120€ Pero hasta ahora no han devoelto. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ANTALYA, TR - Reviewed by RADU MARIUS - 20 September 2019
" Great price, smooth work, no problems at all. Great to use your service again next time. "
" great experience, friendly people. However the take over took apporx. 30 minutes, it should be somehow expedited. At return instead it took about 4 minutes - great job!!! - because I was a little bit in a hurry. The only thing that I would recommend to improve is to offer an extension of the working time in the morning at a reasonable price. They were however indeed there and opened at 06:57 - 3 minutes ahead of the schedule. They told me that they can come earlier if I request, but I found the price pretty high. It should be capped at maximum let's say 5% of the contract value for every hour ahead of the schedule. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by FRANE - 16 September 2019
" Everything was perfect. :) "
" Everything was perfect. :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by SADIQULLAH - 15 September 2019
" Very good service I like it "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by KOSTAS - 11 September 2019
" he proposed upgraded vehicle turned out to be a peugeot with lots of spots around it from rocks which i insisted to be noted. The GPS a waste of money since no one took the time to show me how it worked. Thank God i had Google maps on my mob but it took a lot of data to keep it operative. other than that drop off was smooth, i signed the document that i returned the car in exactly the same condition i received it ( lots of spots,hits etc.) and hopefully i expect from them to return asap the safety deposit of 1,000 TL they kept on delivery. Please make sure they do so, it will be much appreciated. Other friends that rented from different rental companies with the same amount of money,took better condition cars with less miles. "
" The proposed upgraded vehicle turned out to be a peugeot with lots of spots around it from rocks which i insisted to be noted. The GPS a waste of money since no one took the time to show me how it worked. Thank God i had Google maps on my mob but it took a lot of data to keep it operative. other than that drop off was smooth, i signed the document that i returned the car in exactly the same condition i received it ( lots of spots,hits etc.) and hopefully i expect from them to return asap the safety deposit of 1,000 TL they kept on delivery. Please make sure they do so, it will be much appreciated. Other friends that rented from different rental companies with the same amount of money,took better condition cars with less miles. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
KAYSERI, TR - Reviewed by TOMMASO - 27 August 2019
" good "
" everything ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
IZMIR, TR - Reviewed by LORENZO - 23 August 2019
" we had no problems with the car, it was new, confortable and well equipped. would rent again with this company "
" good rental & service, I was even offered an upgrade for my rented car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALAMAN, TR - Reviewed by UTKU - 19 August 2019
" Flawless! "
" Everything was ok except the wiper fluid that was totally missing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISTANBUL, TR - Reviewed by ADO - 23 July 2019
" Good experience, good, new car. Overall very satisfied "
" Good experience but for people travelling to Turkey would be nice to recommend to purchase local full insurance "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ADANA, TR - Reviewed by OMAR - 22 June 2019
" As it is written above "
" Excelent service , personnel with a very good attitude and proactive We were in a hurry regarding the day of drop off and they solved it as expected . Make sure that next time will hire a car with you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by STOTE - 09 June 2019
" meeting time 11:00...show up @ 11:45 with no excuses "
" late for pick up more than one hour "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISTANBUL, TR - Reviewed by AMR - 25 November 2018
" it is not the 1st time to use Alamo, i have traveled a lot in Europe and several times i used your respective company which i trust too much. "
" we encountered some problems as follows: 1- after taking the GPS and left the place was not working although amount of GPS was debited to my account and till date not credited, the problem appeared in the plug in the car accordingly we couldnt use any GPS. 2- till date the amount that was debited to my account being the Security amount + GPS was not returned to my account. please check and revert. 3- after leaving the car parking for the second time we returend as we founf the mirror was loose, so we had to go again to fix it. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ISTANBUL, TR - Reviewed by ALI - 22 November 2018
" Unbelievable to pay pay amount of money and receive this horrible service. "
" Honorable service, communication with staff almost impossible, drop off location is unknown and out of airport area without disclose to client in small kiosk in hotel parking lot,l alomst missed my flight the way back,staff asked for cash which is i paid to refuel and i found out they deduct from my deposit as well.i never ever going to do that again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ANTALYA, TR - Reviewed by JOE - 07 November 2018
" A lot for money. Kind staff. "
" Very good service. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
IZMIR, TR - Reviewed by DIEGO - 06 November 2018
" The car was smelly "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
IZMIR, TR - Reviewed by MASAFUMI - 27 October 2018
" Auto europe made me a greate support for bad gold car desk. "
" Counter staff was very crasy to requier me to have another insurance. Very annoying! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISTANBUL, TR - Reviewed by VASILEIOS - 17 October 2018
" The only problem was that the car was not with full tank . So when i drop off the car was with mugch higher tank than when i received , abd they didnt arrange any fund refund .. "
" The only problem was that the car was not with full tank . So when i drop off the car was with mugch higher tank than when i received , abd they didnt arrange any fund refund .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IZMIR, TR - Reviewed by PHILLIPP N. - 28 August 2018
" I have been renting cars at Izmir Airport for years and had never had an experience as the above mentioned. I will off cause make a specific complaint to Auto Europe demanding the repayment of the amount of 530,30 Euro paid. "
" I arrived app. 1 hour late due to being late in arrivel at Izmir Airport. They started by demanding a fee covering being late. They did not accept a Visacard issued by Danske Bank (The Danish Bank) even after i called the banks hotline and had the bank explain that it was the normal creditcard used in our country (it should apparently have been a special debitcard) and after talking with a lady at Auto Europe in Germany they refused to deliver the car (prepaid for the hole period) and informed me that the total prepayment was to be considered lost. I rented without any problems a car at another company for the in tire period. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ISTANBUL, TR - Reviewed by MUSAED - 26 June 2018
" Very good "
" Very Nice Thank you "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ANTALYA, TR - Reviewed by CHIENCHIH - 26 June 2018
" Everything is fine except the insurance coverage. Apparently, the supposed super cover is not super cover at all. Auto Europe coverage is only in excess of 480 euro. I was misled with the catchy "super cover" policy. I ended up paying another 35 euro for additional coverage. "
" Everything is fine with Goldcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALAMAN, TR - Reviewed by WILLEM - 14 June 2018
" Overall excellent (as it always should be...) "
" Excellent service, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by MORIS - 29 April 2018
" very very good value for money "
" very good car fast procedure with the paper work "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BODRUM, TR - Reviewed by HUBERTUS - 25 April 2018
" not if they are in a hurry "
" Had to wait very long since the car was not available, they had to collect it from elsewere "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DALAMAN, TR - Reviewed by MUHAMMED INAM - 27 July 2017
" I got paid deposit of 300 Turkish lira but they return me back only 192,60 turkish lira. why?? "
IZMIR, TR - Reviewed by ERSIN - 04 July 2017
ANKARA, TR - Reviewed by VLADYSLAV - 07 June 2017
" Please see below "
" Everything was good, except one point: Budget employee told us that they blocked some amount and when the vehicle will be returned - unblock it (standard process - ok). Instead of that they charged this sum at the first day of rent. On my question to AutoEurope - you recommended to complaint to Budget. Good, I will, but the service we booked from you, so it is normal that we are waiting for support and help.... "
ANTALYA, TR - Reviewed by VYTENIS - 01 June 2017
ISTANBUL, TR - Reviewed by JABER - 19 May 2017
" Right car group but bad condition "
" Bad condition cars "
ISTANBUL, TR - Reviewed by MUSAED - 13 February 2017
ANTALYA, TR - Reviewed by RALF - 11 January 2017
" All administrational Details ok Fox / Erboy Car not ok "
" - Fox / Erboy have no counter on the airport - upon arrival after calling them they needed almost an hour to fetch us from the airport to bring us to their Office (night time at 12:30 till 01:30 ) - the car was 50.000+ km / many scratches and damages / engine worked well "
IZMIR, TR - Reviewed by DORIAN - 05 January 2017
" As always...great job "
" Perfect in every way. "
ISTANBUL, TR - Reviewed by HAMADI - 06 November 2016
" you wrote that is at Airport but just desk is there after checking you have to wait shuttle-bus during 20 minutes to go another parking to have your car than time missing too much and non-conform to your offer. "
" Checking is too long, and I discovered that they get payment of 300 TL for normally guaranty that it must be just a Pre-autorisation and confirmed by the responsable at the desk but as Credit card receipt was in turkish I didn't detected that is a payment just when I have checked my statement and till now I don't know what they will really bill me and how much I will lose with return money to my account with currencies rates and fees, it is the first time in my life that I had such thing with rent car, and you wrote that is at Airport but just desk is there after checking you have to wait shuttle-bus during 20 minutes to go another parking to have your car than time missing too much and non-conform to your offer. "
ISTANBUL, TR - Reviewed by MUSAED - 25 October 2016
IZMIR, TR - Reviewed by DORIAN - 24 October 2016
" We are regular customers and it is always super service. "
" Great service....friendly and fast on pick-up and drop-off....we will definitely use Fox again "
ISTANBUL, TR - Reviewed by AHMED - 22 October 2016
IZMIR, TR - Reviewed by EFSTATHIOS - 09 October 2016
" The car was neither very clean nor in a very good condition in general. "
IZMIR, TR - Reviewed by SAMUEL - 05 October 2016
" The car was very dirty and smelled really bad. It also had over 100.000klms and the clutch was almost burned out. "
IZMIR, TR - Reviewed by VOLKER - 30 September 2016
" Heute am 30.09.2016 warte ich immer noch auf die Kautionsrückerstattung. Das Auto haben wir ohne Mängel am 03.08.2016 zurückgegeben. "
BODRUM, TR - Reviewed by HASAN - 29 September 2016
ISTANBUL, TR - Reviewed by MEHMET - 19 September 2016
" I reserved Wolkswagen Jetta, Garnta gave me Renault Fluence, wery bad. "
IZMIR, TR - Reviewed by IOANNIS - 30 August 2016
" From your office everything was ok but from embody the only that they told that the car was diesel and finally was not "
" From your office everything was ok but from embody the only that they told that the car was diesel and finally was not "
ISTANBUL, TR - Reviewed by OZCAN - 26 August 2016
" Upgraded there to diesel while the staff were helpful. After that, everything was terrible. The car they offered had a nonworking ac and the oil indicator was yellow. Just because of that I had to accept an automatic car by accepting to pay 150eurmore. The next day I noticed the electric system was not working, so no possibility to use a navigation system as it wouldn't charge. Whe. I called, they said they would call me back. After waiting 4 hours, I called them again. And their response was that they could not provide me with another car. I got furious. I needed to find someone to fix it.My bad luck followed: the number plates got stolen. Despite the police report and 0 excess agreement they charged me 120 eur. Erboy/fox?never again. "
TRABZON, TR - Reviewed by SAID - 26 August 2016
" Great web site. "
" Office staff was friendly, assistant 24 hours. This is my second time booking with Garenta. "
ISTANBUL, TR - Reviewed by FUNDA - 23 August 2016
ANTALYA, TR - Reviewed by PETRA - 20 August 2016
" We had difficulties to get our car at night, because all stations were closed. It took us above 1,5h to get our car. "
ISTANBUL, TR - Reviewed by ABDULRAHMAN - 17 August 2016
ISTANBUL, TR - Reviewed by YAVUZ SELIM - 16 August 2016
" so polite, so fastly, so delicate interested with costumer problems. "
" I've had some problems during the car rental process. But they have so helpful staff.. "
IZMIR, TR - Reviewed by KAMIL - 13 August 2016
" Very cheap, but if you habe any issue here, it will not be solved here. Nobody can help you. "
" Garenta tries to get more money (addition.) and to cheat you! This company is definitly not recommended! "
ISTANBUL, TR - Reviewed by BASHAR - 26 July 2016
" The fuel tank was nor full at pick up. No information about Place of drop back. The car was in top condition. "
ISTANBUL, TR - Reviewed by CEM - 11 July 2016
GAZIANTEP, TR - Reviewed by ARSALAN - 03 July 2016
" Easy no-hassle booking. "
" Though the local staff spoke little English, we managed to communicate. The car was in great condition and hassle-free lending to a fantastic experience tooling around the country. "
IZMIR, TR - Reviewed by AYSIN - 28 June 2016
" We arrived at Izmir Airport, the Fox rental office was close to the arrivals gate, the admin procedure was simple and quic., I note that the offive was maned 24/7 and within 5 minutes we were given a brand new ford car with about 2000 miles on the clock. We used it for sightsing for one week and took it back. The handover was done in about 5 minutes. We are very grateful for all the help from Mr Ali, and as there was no issues there was no excess. I will use them again when I NEXT VISIT TURKEY. "
" see above "
ISTANBUL, TR - Reviewed by STEFAN - 20 June 2016
" Is OK if things go smooth, prices are excellent and the website is easy to use. Unfortunately as soon as you have a problem like flight delays ro cancelled, you are faced with the reality: Support almost inexistent or useless.I will continue to use your services just if the price difference is really substantial, otherwise if it's just a small advantage will book directly. "
ISTANBUL, TR - Reviewed by CIGDEM - 09 June 2016
ISTANBUL, TR - Reviewed by KADIR - 03 June 2016
" the local agent told me that although my rental was with unlimeted milage from your site they do not give unlimeted milage but my voucher writes unlimeted milage for my rental "
" the local agent told me that although my rental was with unlimeted milage from your site they do not give unlimeted milage but my voucher writes unlimeted milage for my rental "
ISTANBUL, TR - Reviewed by MOHAMAD HAIZAM - 31 May 2016
" auto europe didnt help me to get refund because my flight delayed due to overbooked and i could not use the voucher. there should be some kind consideration.. "
" could not make it. "
ISTANBUL, TR - Reviewed by DIETER - 30 May 2016
" good and quick service "
TRABZON, TR - Reviewed by ABDULLAH - 25 May 2016
DENIZLI, TR - Reviewed by SEDA IREM - 23 May 2016
IZMIR, TR - Reviewed by PANAGİOTA - 22 May 2016
" EVERY TIME STRAIGHT FORWARD DEALS, NOTHING HIDDEN, GOOD COMPANIES, GOOD SERVICE, GOOD CARS. "
" EXCELLENT CAR AND SERVICE. "
BODRUM, TR - Reviewed by LYUBKA - 09 May 2016
" I still did not receive my full refund of the deposit. 4 days later I do not have the money back. "
ISTANBUL, TR - Reviewed by GEORGIOS - 09 May 2016
" Istanbul was hell.... - Erboy was at another terminal - They gave me a car with bumps and scratches everywhere, in the end they told me I had done those... - They charged 500 TL to my credit card in addition to Auto Europe fees; I still have gotten nothing back... - They gave me a navigator that could not be charged because the car jack was broken; no refund for that either... - It is really unsafe to drive in Istanbul with two kids in a car without a navi; I got no warning for that either... "
KAYSERI, TR - Reviewed by DIMKO - 04 May 2016
ISTANBUL, TR - Reviewed by EMRE - 04 May 2016
" I've been using Autoeurope for years. Never had an issue. "
" Avoid. The car had issues (pulling right, out of balance, tyre pressure sensor error). You'll have to go search for them in domestic arrivals hall, which may be difficult if you're a foreigner. The blocked amount on your card is too high despite the full insurance. It is unknown what they want it for. They do not comply with the policy of full tank on delivery, on purpose. You receive a car with some random amount of fuel. You'll have troubles filling it back equally and waste your money. I've been told that it's their policy for this or that reason,so it's not a one time issue. "
ANTALYA, TR - Reviewed by CEM - 04 May 2016
IZMIR, TR - Reviewed by AYDIN - 03 May 2016
" Excellent. I hope I will live an excellent experience again. "
" Great service. "
ISTANBUL, TR - Reviewed by ANTON - 27 April 2016
" Hallo. Ich suche 1 stunde agencion und hat eine andere nahme. Auto was fiat in sehr slechte zustand. Ich zahle baby sesel und das auto hat kein schnalle hinten. Eine katastrophe. "
ANTALYA, TR - Reviewed by EIGIL - 19 April 2016
ANKARA, TR - Reviewed by AHMET RAMIZ - 19 April 2016
" Good price, good service, I recommending everyona "
" They gave a new car ( Fluence), during rental process they can't find the reservation for a while at the end its solved. They took 100 dolar deposit from my card, at the end its returned "
TRABZON, TR - Reviewed by HASAN - 24 March 2016
ISTANBUL, TR - Reviewed by AYAZ - 17 March 2016
" I have not picked a car because your provider (ERBOY CAR) said they have not received any reservation request. and I tried to contact you via email but no any results. So I am going to take legal action about this situation. As I have my Voucher code and Fox Reservation Id, Erboy car said they definitely do not have this reservation and they said they did not confirm this reservation. So I hope you can help me about this situation. Thank you. "
" I have not picked a car because your provider (ERBOY CAR) said they have not received any reservation request. and I tried to contact you via email but no any results. So I am going to take legal action about this situation. As I have my Voucher code and Fox Reservation Id, Erboy car said they definitely do not have this reservation and they said they did not confirm this reservation. So I hope you can help me about this situation. Thank you. "
TRABZON, TR - Reviewed by EMIN - 08 March 2016
" I couldnt rent my car and i paid money because of local rent office. This was my second reservation. First one is good but this is not same that i made reservation before now i dont think again to use your website because because it is not safe. "
" Idiot system they want a second registiration that is not wrote on website because of system fail i couldnt rent car. Lost money and time. I used my credit card another office it is also work but this office couldnt do and do nothing for this. "
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