Modifying or cancelling your car rental reservation

Firstly, if you are a regular Auto Europe customer then you'll already know that you have up to 48 hours prior to picking up your car to change your booking online or by telephone absolutely free of charge. This means, for instance, that if the scheduled time of your pick-up at Amsterdam's Schiphol Airport is at 9am next Thursday, then you'll have until 8.59am on Tuesday to amend or cancel the booking without being penalised. It's not just the booking dates that you can change because when you access your car hire reservation via the Auto Europe website you can choose a different supplier, change the car category, alter the pick-up location and even change the name of the main driver in just a few clicks - it couldn't be any easier!

Please remember that despite there being no cancellation or modification fee, you should always take into account the fact that prices very often fluctuate (just like in any other industry), which means that any changes you make to your reservation may cost you a little more (or a little less) than the price you paid when you originally made the booking.

No. Auto Europe charges no fee for cancelling or modifying a booking as long as you do it up to 48 hours prior to collection your vehicle. Please note, however, that if you do decide to change your reservation, it's possible that the price might automatically be changed to the rate available at that time, details of which can be checked on our website before going ahead with any amendments. This is because we work with live rates which change on a daily basis (sometimes more frequently) due to the fact that the suppliers' rates are constantly fluctuating. Depending on the current price of the booking you wish to modify, the difference will be charged immediately (if higher than the initial booking) or refunded (if the price is lower than when you first made the booking).

Yes. Auto Europe's customers can can easily cancel or modify their booking directly on our website as long as the pick-up time/date is still more than 72 hours in advance. If it is already 48 to 72 hours prior to pick-up, then you can only modify or cancel your car rental reservation over the phone with the help of one of our rental specialists. It's a simple procedure to alter your booking online: all you need to do is enter the name of the main driver registered on the original booking and the voucher number to access the information, after which you'll see all the different options available for cancelling or modifying your booking. The same information is also included in the T&Cs.

Below is a step-by-step guide on how to modify or cancel an online booking.

Step 1 - Go directly to your online booking on the Auto Europe website by selecting 'View/Modify booking' or 'Cancel my booking' from the 'My booking' option in the website's black navigation bar.

Step 2 - Use the form to enter your first and last names, as well as your voucher number (which you can find on the booking confirmation you received by e-mail). The number starts with two letters followed by eight numbers (ie EU12345678). If you don't know your voucher number, just enter your pick-up date and the e-mail address you used to make the booking.

Step 3 - You can now view the details of your booking and choose to modify or cancel it.

The 'View/Modify booking' option also allows you to change the car category, location, date and time of pick-up and/or drop-off.

The 'Cancel my booking' option allows you to cancel your reservation immediately after selecting the reason for making your decision. As soon as you have received the cancellation confirmation by e-mail, the money charged for making the reservation is promptly refunded.

Whenever you need any assistance, our highly-trained team of rental specialists will guide you through the process if you contact our reservations team and one of our skilled reservation agents will get in touch with you as soon as possible. Please note that it's best to call if you are close to reaching the 48-hour limit prior to pick-up because of the large quantity of e-mails we receive every hour. By speaking directly to one of our agents, you can be sure that your situation will be resolved immediately and within the deadline, otherwise you'll run the risk of not being able to modify/cancel your booking and not being refunded. if you are unable to take advantage of it.

Yes. We strongly recommend that you protect your booking with our popular Fully Flexible Cancellation coverage should anything out of your control affect your travel plans. For a small additional fee, this excellent product will fully protect should the worst happen during your trip.

Adding our Fully Flexible Cancellation cover to a booking can be done quickly and easily during the online booking process. Once you've inserted your pick-up/drop-off dates, location, vehicle type, etc., you'll see a box with details about this excellent product and how much it will cost in accordance with your booking details. All you have to do is tick the box and the cover will be immediately attached to your booking with the cost being added to the total amount payable. Alternatively, you can ask our rental specialists to add it for you when making a booking over the phone.