Auto Europe
- North America
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THRIFTY MALTA CUSTOMER REVIEWS
- 7.2
- 8.2
- 7
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY MALTA Car Rental Reviews
Average Rating for Thrifty :
Showing Results 1 to 10
Page 1 of 1
LUQA, MT - Reviewed by STILIAN - 05 March 2025
" As usual great service "
" Desk team was excellent, but the car was not in good condition. Clean, but old, too many km, no car play or android, many scratches. And Thrifty keeps blocking the excess amount for a month, which is against all EU lawd "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALTA INT. AIRPORT, MT - Reviewed by STUART - 01 June 2024
" On returning our car to Hertz it was inspected and a very small mark was discovered on the front drivers side wing, I was told this is damage and would have to pay 209 Euro even though a touch of T-Cut would have removed this mark. The agent at Hertz told us to claim the 209 Euro back from Autoeurope, which I tried to call but so far have been unsuccessful in reaching an agent. Not happy. "
" When we arrived at the Thrifty rental desk we where told it would be Hertz dealing with our rental, the car they offered us had so many marks and dents I refused the car, after an hour we where shown to a brand new car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ST. JULIANS, MT - Reviewed by ENRICO - 05 April 2024
" Always a guarantee "
" Very good service and vehicle in good condition. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. JULIANS, MT - Reviewed by RENATO - 11 April 2023
" - "
" Counter staff was very helpful with questions and also very eficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by CRISTIAN - 05 February 2020
" Overall experience was very good. "
" Overall experience was very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by GIUSEPPE - 08 January 2020
" Efficient and fast service "
" With the first car they gave me it didn't start. So they promptly gave me another one. Very efficient and fast service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUQA, MT - Reviewed by YEVGEN - 09 August 2019
" Good price. Complicated to find out how much would be hold (pre-authorized) on credit card. Was confused with super cover conditions, because it was not clear for me how end rental car company (Thrifty/Herz in this particular case) would react. "
" No negative experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALTA INT. AIRPORT, MT - Reviewed by HARRY - 03 March 2019
" Overall good, but it could have been very bad - it was only by luck that they had one of the cars that we requested, which I believe they had to get from somewhere else "
" There are only a couple of things that went wrong: 1. When we got to the desk we had to pay an extra 200+ euros to get the full cover, whilst this wasn't unexpected it would have been nice to have been warned/offered when purchasing via Thrifty 2. The first car we received was a tiny manual car, the opposite of the Automatic SUV that we were expecting. However the staff at Autoeurope were very helpful in resolving the issue and getting us a decent vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by PETER - 13 September 2018
" Price worthy and nice vehicles. Nice staff and service. "
" Nice and good service (at least on Malta) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by GYORGY - 24 August 2018
" We had no chance to get what we paid for. It's like you are refused to fly, when you have a flight ticket, I think therefore Autoeurope should pay a fine. We paid and reserved nearly 2 month earlier, and nothing was arranged. It's a shame. I have hip implants and was unable to sit into the driving position without twisting my implants. Therefore I suffered an injury at a point. I cannot work for a week. I sent a letter to Autoeurope for helping us, but the only answer was to send a claim. I sent it cca. 10 days ago, but have no answer till today. I had a deep disappointment in the company. "
" Actually it was Hertz. We proceeded to the counter, where they told they had no car, that we reserved. No compact size, no automatic gears. Instead they offered a refund of 16 (!) Eur or the smallest car they had (Hyundai i10), manual. We argued, but the only chance was to take the papers of the small car. At the parking lot there were 10-15 cars mainly bigger ones. I asked the garage master for updating to our default order, what he accepted and changed the car for a KIA compact automatic car. But before we left he asked us to leave the car, because it was rented by someone else. WE ALSO RENTED A CAR!!! So we had to unpack and repack to into the Hyundai i10. The car was not so old, but had dozens of scratches and damages. Only a few was signed on the original damage report. The man signed te damages on the report, that we realized. But later on we had to know that not all the damages were signed in all papers... When we returned the car they checked carefully and signed the contract, telling everything was OK. we were leaving the spot and the man stopped us, that they have an accident report for this licence plate (!!!). What? Nothing happened to us, we had cover of excess from Autoeurope, so we had nothing to hide. Here we learned that the damage reports are not equals. That was a nightmare. We were really fed up from this company. Finally I asked them to show all the previous damage reports of the car for the last month and they let us leave. Do you think they were correct? That company is cheating the customers. I would suggest Autoeurope to cut all business connections to those two (Hertz and Thrifty) Maltese company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1