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THRIFTY LATVIA CUSTOMER REVIEWS
- 8.5
- 6.5
- 9
- 5.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY LATVIA Car Rental Reviews
Average Rating for Thrifty :
Showing Results 1 to 4
Page 1 of 1
RIGA, LV - Reviewed by ADRIAN - 22 January 2020
" Overall satisfied, especially with the Latvian side, but the drop-off in Vilnius airport was not as smooth "
" Very satisfied apart from the drop-off which was wrongly indicated and went round and round the airport looking for the correct drop-off parking. Also the guy at drop-off refused to come and check the car so that he could confirm no damages were made. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
RIGA, LV - Reviewed by KEITH - 06 September 2019
" Overall the experience was good. However we booked a manual car and upon arrival at the Hertz/Thrifty desk we were informed that they only had automatic cars (which are common in Latvia according to them) and if we want a manual car we'd have to wait for around 4 hours. We accepted the automatic car since we had to be somewhere in 4 hours. In terms of car insurance, we had to ask about this since they didn't try to explain the different options available in terms of excess. At the end we asked if a discount shall be given due to the car not being the one ordered and they informed us that 10% of the total cost (car paid on autoeurope and insurance paid on site) will be given to us upon return. Upon return it took some time to process everything since the service was somewhat slow but all went well. However, we were informed that the 10% shall probably be only given on the insurance paid on site and not on the car rental already paid via autoeurope. This was the case eventually which was a bit disappointing given that we complied with what they offered without causing any delays (as previous customers did when offered automatic options). "
" Overall the experience was good. However we booked a manual car and upon arrival at the Hertz/Thrifty desk we were informed that they only had automatic cars (which are common in Latvia according to them) and if we want a manual car we'd have to wait for around 4 hours. We accepted the automatic car since we had to be somewhere in 4 hours. In terms of car insurance, we had to ask about this since they didn't try to explain the different options available in terms of excess. At the end we asked if a discount shall be given due to the car not being the one ordered and they informed us that 10% of the total cost (car paid on autoeurope and insurance paid on site) will be given to us upon return. Upon return it took some time to process everything since the service was somewhat slow but all went well. However, we were informed that the 10% shall probably be only given on the insurance paid on site and not on the car rental already paid via autoeurope. This was the case eventually which was a bit disappointing given that we complied with what they offered without causing any delays (as previous customers did when offered automatic options). "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
RIGA, LV - Reviewed by RAPHAËL - 15 July 2019
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Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
RIGA, LV - Reviewed by INGUNA - 27 June 2019
" Everything works "
" I sow the line with 8 people. There where 2 computers, but worked only 1 girl. As I was with small, tired boy, I called to the company manager. Anyway I had to wait to get my car more then an hour, but then manager came and made contact with me. Car was ok, all the rest was ok. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8