THRIFTY CANADA Car Rental Reviews

TORONTO, CA - Reviewed by JOHANNIS FLOOR - 27 August 2025

" We got an 'upgrade' to a full size SUV. Condition of the car was difficult to check in a dark garage at the airport. Car seemed to be very much damaged, high milage (70.000km) and not well serviced. Shaking breaks was the main issue. Since we were only in Toronto for 1 week we decided not to return the car and safe time for our holiday. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 1

CALGARY, CA - Reviewed by ALESSANDRO - 21 February 2025

" TUTTO OK "

" MACCHINA PULITA E DAI CONSUMI RIDOTTI "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by HERMES - 02 August 2024

" Bit confusing at pick-up, car not available, a bit later available, than again not available, asking if we could take an electric one (not possible for us due to roadtrip in mountains and NP), then Ford Edge available looked a bit smaller than Toyota Highlander, but finally it was fair enough for us. Car was not 100% ok, when braking at a speed of +/- 70-90km/h the steering wheel starts to shake.. the alignment of the wheels is not ok... Drop-off was cool and short but ok. "

" Bit confusing at pick-up, car not available, a bit later available, than again not available, asking if we could take an electric one (not possible for us due to roadtrip in mountains and NP), then Ford Edge available looked a bit smaller than Toyota Highlander, but finally it was fair enough for us. Car was not 100% ok, when braking at a speed of +/- 70-90km/h the steering wheel starts to shake.. the alignment of the wheels is not ok... Drop-off was cool and short but ok. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VANCOUVER, CA - Reviewed by ANDREA - 21 July 2024

" ? I emailed your company too see if my rental was the zero fault deductible but at the counter they said no so we purchased another insurance for another 127? $ hum can you look into this ??? "

" Only down fall was we waited 1 hr to pick up the car since it was unavailable but then they have us an upgrade drop off was amazing and the guy was super nice friendly and quick "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GRZEGORZ - 03 January 2023

" So far, all bookings went well via Auto Europe "

" I could not use my business cc to complete booking (deposit) at the counter; had to rebook in other driver's name to get car; car didn't come with winter tires (Jan in Toronto) and overall dissatisfaction with model of car. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TORONTO, CA - Reviewed by BERNARDET - 22 August 2019

" Easy and fast. "

" We went to collect the car during the office working time but no ones was there and we had to wait around 30 minutes till he went vack. The rest was easy and fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by JOSEPH - 18 July 2019

" Very good "

" No problems encountered "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by SOKRATIS - 29 July 2017

" As usual, I get an very cheaper price for my long term rental which includes full coverage at a fraction of the cost any car rental company offers. "

" Good car selection and great service. "

MONTREAL, CA - Reviewed by SAMUEL - 11 June 2017

" I thought that Auto Europe checked these things. There were "Hidden" costs (in small print ?) not notified during rental - ended up costing as much as more established car rental companies. Will not rent from Thrifty again. "

" Upon arrival found in contract a "Hidden" costs in small print which I did not see during rental - ended up costing as much as more established car rental companies. Will not rent from Thrifty again "

TORONTO, CA - Reviewed by MILAN - 07 October 2016

VANCOUVER, CA - Reviewed by SILVO - 02 September 2016

MONTREAL, CA - Reviewed by LUCA - 28 August 2016

" Abbiamo pernatato con 4 mesi di anticipo un Jeep Grand Cherokee e pagata anticipatmente. Quando ci siamo presentati in aereoporto l'auto non c'era perchè le avevano date via tutte e invece di proporti una up grade mi hanno dato una Jeep Patriot praticamente una utilitaria. di fronte alle mie proteste mi hanno detto che non potevano farci nulla e di rivolgerci a un'altra compagnia chiaramente perdendo tutto. Chiaramente di ricevere sconti nemmeno a parlarne tanto ormai avevo già pagato. Non mi è mai successa una cosa del genere nemmeno nei paesi del terzo monto ..... complimenti. "

" Abbiamo pernatato con 4 mesi di anticipo un Jeep Grand Cherokee e pagata anticipatmente. Quando ci siamo presentati in aereoporto l'auto non c'era perchè le avevano date via tutte e invece di proporti una up grade mi hanno dato una Jeep Patriot praticamente una utilitaria. di fronte alle mie proteste mi hanno detto che non potevano farci nulla e di rivolgerci a un'altra compagnia chiaramente perdendo tutto. Chiaramente di ricevere sconti nemmeno a parlarne tanto ormai avevo già pagato. Non mi è mai successa una cosa del genere nemmeno nei paesi del terzo monto ..... complimenti. "

TORONTO, CA - Reviewed by GIUSEPPE - 22 August 2016

TORONTO, CA - Reviewed by ERIC - 05 July 2016

" Lineups were extremely long "

TORONTO, CA - Reviewed by SOKRATIS - 27 April 2016

" As for Auto Europe, I continue to be satisfied with their service and will continue to use them in future. One recommendation, as some other companies do, is to avoid charging the full amount at time of booking. Some companies charge a percentage of the total cost, others charge a few weeks before the booking starts. Even the car rental companies themselves do not charge the full amount when booking a car. Just a thought. "

" I was very pleased with AutoEurope giving me the option to rent through Thrifty, as their car choice was very satisfying. It was a pleasure to get the car I got was very accurate to the care option I selected. Hope I will have same experience in future, as in past when using car companies like Hertz or Enterprise, I never got the car I was expecting. I do believe that if Auto Europe can provide the car rental companies that their customers have shown best satisfaction, and offer more of them as option. "

CALGARY, CA - Reviewed by RICHARD - 24 February 2016

" They were polite and helpfull with our booking. "

" When we arrived Thrifty claimed we had not prepaid anything, wich was wrong information. second of all they had not prepared the car with wintertires + skiracks that we asked for while booking/paying. For 509 extra CAD we got our wintertires, but they had no skiracks left wich was a bit dissipointing. Except for all of this they took a 9000CAD depossit eaven if our ontract had a a limit of a 500CAD depossit limit. Except for this I guess it was a pressent experience when we finally got on the roads. "