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SWEDEN CAR RENTAL REVIEWS
Car rental reviews in Sweden
Visit Sweden for a real authentic Scandinavian experience. With plenty of fun-filled outdoor activities all-year-round, and with many world-renowned cities to choose from – visitors can sometimes feel overwhelmed. Stockholm is the country’s capital city, and by far the most visited part of Sweden. From amazing museums to art galleries and historical monuments – you’ll find this along with plenty of lively entertainment. Gothenburg is another popular choice for visitors. With the allure of a large city, visitors can also opt for a exhilarating visit along the west coast.
With more than 65 years of car rental industry experience, Auto Europe provides affordable car rental rates, regular promotions and a large vehicle choice. With convenient locations, customers won’t ever be too far from a representative. From standard car hire to luxury car hire and motorhome hire – you’ll find it all through us. If you haven’t used our service before, then we encourage you to read our car rental reviews in Sweden. These comments have been left by previous customers.
AUTO EUROPE SWEDEN Car Rental Reviews
Average Rating for Auto Europe :
STOCKHOLM, SE - Reviewed by DONALD - 07 September 2025
" Overall a great experience! "
" Overall a great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MARVIN - 03 September 2025
" Verry satisfied! "
" Very good!... just 2 notes for even better if... 1. we waited for circa 30 min for the car to be ready at pick up.... 2. No proof of returning the car at drop off.. just by word of mouth, offices were open at 13:00; we had to take photos at the depot. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DENNIS - 22 August 2025
" Thanks my money is Back to my Account You ar best "
" Thanks my money is Back to my Account "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MATHIAS - 21 August 2025
" Xxx "
" xxx "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by JOACIM - 01 August 2025
" Disappointed that there is a recurring issue with Europcar "
" They again charge me locally for something already included in the voucher "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
UMEA, SE - Reviewed by RICKARD - 04 June 2025
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALMO, SE - Reviewed by NIKITA - 04 June 2025
" Cheap prices, no problems with picking up the car. "
" Super fast, convenient pick-up and drop-off. The car was amazing! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by PATRIK - 26 May 2025
" Everything went smoothly, as expected. Quality service, fast, done in 1-2 minutes. Really quality service experience. Will use again and recommend others. "
" Everything went smoothly, as expected. Quality service, fast, done in 1-2 minutes. Really quality service experience. Will use again and recommend others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JOACIM - 02 April 2025
" Disappointing that there were extra charges to my prepayment which makes me wonder about using this in the future "
" Despite car being paid in advance I was charge more on the return. It was very unclear for what except a small charge for petrol despite left back full. Apparently they squeezed 3 litres in. However it is the other charges I object to as should have been fully prepaid and I did not take out anything extra. I have never had this problem with Europcar at Arlanda before. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
STOCKHOLM, SE - Reviewed by DOMINIQUE - 26 March 2025
" excellent search engine "
" excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by HENRIK - 30 January 2025
" Great, except electric cars, issues and lenghty charging "
" The negative score is solely for the use of electric cars as rentals. It adds a large amount of unnecessary time before returning the vehicle for recharging battery to 75% especially since most cheap cars slows down charging massively once above 50-60% "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GOTHENBURG, SE - Reviewed by TIHO - 04 December 2024
" Good choice cars. Easy to use website. Full excess cover Competitive pricing. However. Need much better discounts for loyal customers "
" Good. Fast pick up. Car in excellent condition. No hard upsell Not good: Staff not very friendly/welcoming "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CIRIL - 30 October 2024
" my Visa blocked 10.000 SEK , but unblocked cca.400 SEK less !!! ??? "
" In WOUCHER wrtite: Credit Card Block: SEK 7,500.00 will be blocked on the client's credit card at time of pick up. But, at my Visa blocked 10.000 SEK !!! ??? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORLANGE, SE - Reviewed by IDALECIO - 20 August 2024
" I recommend 100% "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by SANDRO - 29 July 2024
" No issues. Neither with the car nor with the reclaim and drop off "
" Nothing to add. All went smothley "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by FABIAN - 22 July 2024
" I had been searching on several websites, and AutoEurope/Thrifty was by far the best deal. "
" We had a great trip to Sweden, and were very pleased about the rental car we got, a Peugot 308 GT. It suited our needs perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MARGIT - 19 July 2024
" Nice vacation with great car. "
" Everything was ok. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JOACIM - 30 May 2024
" Easy to book and use "
" All was fine but then they tried to charge extra for exchange rate differences. I had to complain to head office to get it removed. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JARI - 29 May 2024
" Never had an issue with Autoeurope "
" All good! Nice car, friendly staff so we are happy with Europcar! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CIRIL - 10 May 2024
" Vse je bilo ok "
" Vse je bilo ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by JOACIM - 18 April 2024
" Always gets a good deal "
" Poorest equipped car I have rented in a long while. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by DIRK - 10 April 2024
" tx "
" directions to Car rental centre at stockholm arlanda was complicated (taking bus, ...). But overall experience ok. Explanation on how to drop-off with no attendance (counter not open) was not clearly explained upfront, so we had to find out. Worked out ok, but a bit more explanation (eg where the key collector etc were) would have been nice. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by JOACIM - 09 March 2024
" Missing Thrifty in Sweden "
" Charging fob did not work and available charging locations too few. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KIRUNA, SE - Reviewed by CHRISTIAN - 30 January 2024
" The car was spotless and very well equipped for the winter snow extreme weather conditions which made driving on the snowy roads super easy and confortable. "
" Booking was easy and communication was excellent throughout. Great car at a great rate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JOACIM - 21 January 2024
" Car did not start on 2nd day. Took 12 hours to get some to come out and fix it. Turned out to be computer needing a reset. "
" Car did not start on 2nd day. Took 12 hours to get some to come out and fix it. Turned out to be computer needing a reset. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
STOCKHOLM, SE - Reviewed by AINARS - 11 January 2024
" Several time took car in Alamo, always was really good. "
" Good value for money and also small security deposit for car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by AINARS - 16 November 2023
" Auto Europe were used for second time and the service was as described in web site, without any hidden surprises. "
" Alamo employee was very polite and kind, so the best experience so far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CURT - 10 November 2023
" Fine "
" All worked as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by KÁROLY - 27 October 2023
" Fast and close "
" Our car was damaged, which we were not informed abaut. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALMO, SE - Reviewed by STEFAN - 11 October 2023
" No problems "
" Counter employee did not know that there is an app for Sweden to deal with the Gothenburg and Stockholm congestion charges. Nevertheless I was charged an administration fee for those charges. Will see wether or not I will be charged twice now. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by TEODORAS - 11 October 2023
" Easy to book. "
" Everything was quick and convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DR. MARK - 02 October 2023
" Very positive and definitely use again "
" Speedy, professional and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by TOOMAS - 17 September 2023
" The car was great and well cleaned. Liked it! "
" It was great, sad that their self-service kiosk doesn't work with Estonian Driving License, so we had to call support. Loved the car and overall service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by SVEN - 14 September 2023
" Perfect! Surely we'll do that again. "
" Everything went smooth! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by DOMAS - 02 September 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JONKOPING, SE - Reviewed by JANET - 21 August 2023
" It would have been nice to have counter staff to explain the billing etc. I do have some questions about our invoice which I will forward to Hertz. "
" There is no counter staff for this location! Pick up and drop off both done through a machine in the parking garage. It works pretty well and is more or less user friendly. However, when we arrived we had no idea how to find our car and were a bit bewildered. Fortunately an employee of the business that is currently in the former Hertz office showed us the way to the parking garage and helped us check out our car. Just good to know! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VAXJO, SE - Reviewed by PIERRE - 21 August 2023
" The car was perfect and comfortable and except the lady in Malmö, I had a great experience. "
" The return of the car was not very friendly as I parked in the street in front of the office and a unpleasant lady told me that she did not have time to go and park the car herself. She said that I had to do it myself on the dedicated parkplace 150 m. far from the office... Fortunately, her colleague was more pleasant after when I delivered the key back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JOHANNA - 15 August 2023
" se comments above "
" Fast service and kind service people. However when I left the vehicle at drop-off no one was there and the next day I got an invoice for "damages" which turned out to be dust. That was not very pleasant. I called your office and was fortunate to talk to a very kind and professional staff which rectified the matter. But it had been better if you had cleaned the outside of the car before sending an invoice for damages which turned out to be dust! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by SIMON - 14 August 2023
" Hopefully that using a third party setvice and paying a discounted rate doesn't affect the quality of services. Will see the next time. "
" Car wasn't ready at the time booked and announced 1 to 2 of wait. Offered an electric car which I took but not as easy to find the charging stations and wasn't able to charge in.ost places. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by WIM - 05 August 2023
" Ok "
" Nobody available at start or drop-off. Small damage was not mentioned at start, nobody could be contacted. No feedback after drop off. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by YOAV - 24 July 2023
" Kind and fast service "
" Kind and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JOZEFFINA - 28 June 2023
" Fast car receiving an fast drop off. "
" Everything went fast and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MIHKEL - 26 May 2023
" If the self-service kiosk were to be operational, the experience would have been better. "
" The self-service kiosk was a nightmare. Had to take a cab back to Stockholm and get the car via the staff.. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALMO, SE - Reviewed by JOHN - 02 May 2023
" The price provided through the aggregator Auto Europe was very good - well below what I could achieve as a gold Hertz customer directly - I will stick with Auto Europe for a while to see if this is generally the case with their suppliers. "
" The pick up delivery was very easy but the car while fine wasn't what I expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JENS - 25 March 2023
" See my first comment "
" For all my rent of cars I lost the Miles & More :-( Very bad. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ROCCHINA - 12 March 2023
" Everything "
" Staff friendly, good experience , we'll recommend Auto Europe to our friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by ROBERT JAN - 28 February 2023
" See 3. "
" The man behind the counter said it was no problem. We could charge everywhere and the car itself would tell us when and where to charge. But, Don't ever give an electrical car to clients who don't have experience with these cars. Charging was a hell. Creditcards are not accepted, we were stuck to poles, because the wire did not come loose, calling these charge companies was a disaster: only Norwegian and Swedish language. Finding charging poles was very difficult. Almost to late for our flight. To be short: not any more an electrical car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LULEA, SE - Reviewed by ROSSANO - 21 February 2023
" End price not clear at the moment to decide to start reservation or rental. "
" I did not have at any time a copy of contract in my hand. I cannot check if anyone require to me to paid twice the insurance. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by MARTIN - 21 February 2023
" If there is any possibility of a partial refund for the hire period, as I returned the vehicle on the same day as I picked it up, it would be very much appreciated. I do understand that this is not really your problem, particularly as I booked through an agent, but thought it was worth asking "
" No problems with the hire. I picked up the car OK, but shortly after received a call to say my son had been rushed into surgery in Prague. So, I dropped the car off at Gothenburg airport on the 4 days early and flew to Prague. So I only had the car for around 6 hours before the holiday was cut short. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by LUBOS - 13 February 2023
" Everything was ok, a smart lady served us. "
" It would be nice if all the documents were in English. I don't really understand the invoice in Swedish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JENS - 11 February 2023
" I miss over 4 Rentals my Points for Miles & More. Every Rental 2000 Miles "
" no comments "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by ARMEND - 05 January 2023
" Very happy with the car, and all the experience. "
" Very kind people at the service desk. Quick procedure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MATTEO - 19 December 2022
" I would like to reveive the invoice of my rent. Thanks "
" Sweden Arlana airport is a mess: nowhere it is indicated how to reach the car rental shops. I had to take a taxi to go there! Only there the kindly explained me that I had to take a bus (to be waited outside the airport with -20°C!) "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MIRO - 03 October 2022
" Herz in Gotheborg is super, Nice staff, fast pick up and return and new car like I order. "
" Nice staff. New car, like I order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ALGIRDAS - 15 September 2022
" OK. "
" I had reserved an SUV type car, but I got a lower GOLF.. Otherwise, everything is not bad. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALMO, SE - Reviewed by TINA - 03 September 2022
" / "
" / "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by MARTIN - 29 August 2022
" if you have already booked a car you are not able to cancel the reservation online. ( although more then 48h before) - You need to call the service line. changing a reservation is not very easy to understand, some steps are completely unlcear .(e.g: what will happen when pressing "next" ) "
" Personal data from App, website and local office are not in sync or even not related ( Europe SE is a different company). So I added all my data into my Europcar app in order to have a fast check-in, but Europcar staff had do add all data again in their database "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by PAULO - 24 August 2022
" good "
" i have made the drop off of the vehicle on the arranged site on date, but after three days hertz sent me a email telling me that the vehicle has a "new" damage (one that he didn't have when I drop off the car) and sent me photos taken 2 days after drop off. I will not assume a responsibility for an event that did not take place when the car was with me "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by PIERRE-ALAIN - 10 August 2022
" Frustrated by Avis stealing me 30 CHF "
" At drop-off, the Avis representative was not able to explain why there were an additional amount present on the paper I should sign. I had to go to the counter staff and they came back with me to clarify. their explanation was it was just a security in case I did not recharge the electric car. I signed and now the additional amount was charged to my credit card despite the fact I returned the car as expected (>80% loaded). "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by PETHER - 31 July 2022
" Worn car, poorly cleaned and with poorly documented damages. Now in dispute about damages also on the inside plus dirty seats - all of which can not have been made by us. There was never any mentioning to inspect the car also on the inside and the damage card did not even have a sketch to mark such damages "
" The car was not cleaned well and with several damages, many undocumented at handover and that had to be registered before we took off. At return several more damages (including in the interior) which could not have caused were raised which I am currently disputing "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 3
STOCKHOLM, SE - Reviewed by JOSEPH - 28 July 2022
" Spacious car and a big luggage booth "
" I was given a better car than the one I booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MIROSLAV - 07 June 2022
" What a rip off "
" Hertz charged us for refuelling even though the vehicle was fully refuelled by us right before returning the vehicle. Further, Hertz charged us for additional insurance charges even though we did not order anything. In total, Hertz charged us 412 SEK for no reason. We are hereby filing a complaint about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STOCKHOLM, SE - Reviewed by KURT - 23 April 2022
" No instruktions before Pilkington up electro - hybrid. P-TOOL MISSING IN CAR "
" Got smaker car then ordered "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
STOCKHOLM, SE - Reviewed by MERIC - 12 April 2022
" PLEASE SEND TO ME MY RECIEPT WITH COMPANY NAME.. "
" PLEASE SEND TO ME MY RECIEPT WITH COMPANY NAME.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALMO, SE - Reviewed by ATTILA - 16 March 2022
" In Sweden the child seats are all rear faced by law, this wasn't clear from me and would be happy to see this before, since this was one of my problems (to get only rear faced). There should be a manual in the car, or available in PDF format when we got the car. Otherwise it was a pleasant experience. "
" The Hertz lady did wait for us, before closing. The car itself was very nice, got small documented scratches on it. Got a free upgrade too, to Volvo V60 B4. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by FABIO - 14 December 2021
" Unfortunately, the first time there was no information on how to get to the car rental facilities. Also, the online check in was not working properly. Everything else was ok. "
" Unfortunately, the first time there was no information on how to get to the car rental facilities. Also, the online check in was not working properly. Everything else was ok. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MARTIN - 26 August 2021
" No problems. "
" First time renting a car in a foreign country. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSTAD, SE - Reviewed by NICOLAS - 02 August 2021
" The "checkin" is a little bit slow. It could probably be more efficient if my data where stored. I come here every year or two and it looks like the whole process has to start over everytime. "
" It was efficient, Karstad office is a smal one so people work there on demand the office is not allways open. There is a 10-15 minute wait for someone to get there. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by STOR SVEN ANDERS - 08 July 2021
" Everything worked well "
" Good customer service, upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by LEON - 20 October 2020
" Love Autoeurope, always the best prices and importantly great conditions such as free cancelation 48hrs before hire and the super cover is well priced and great coverage "
" Great experience, sent a form before the rental so i could fill in my details to make pick up even quicker. Friendly and informative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MIHAI - 29 September 2020
" All good "
" Good car, easy pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by PETR - 23 September 2020
" You don't make any added value "
" Car was provided by Hertz- car was not clean and this is strange "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
STOCKHOLM, SE - Reviewed by CHIE - 02 September 2020
" GREAT! "
" great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NYKOPING, SE - Reviewed by MARTIN - 27 August 2020
" As I wrote the car which I get was very dirty so I will be welcome if for the next time I will get some discount from Hertz. "
" Hi, I just have one claim about the car which I get. It was very dirty and I was going at the meeting with important client so as you can imagine it wasnt a good sign. So Im giving you this feedback to consider it for the next time. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by MARCIN - 26 August 2020
" Got an invoice from Herzt and it shows that autoeurope charged me extras that they did not have. Top of that AE provided wrong informations about the deposit I will have provide you the Hertz. Next a could not find - how long I will have to wait for my deposit to be returned to my CC. Strange that it is taken from card immediately but it is not processed straight after the invoice is cleared and shows that no damage or extra cost have been charged. Very unsatisfied with this. "
" It will be good to get informed before arrival that opening times have changed for the office. Was disappointed to find it out on the place of rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JOHAN - 10 August 2020
" Nice car and I'm willing to rent with herz again. "
" When I got the car, there was damage to the car before using it, and getting in contact with herz was challenging. The car was a plug-in hybrid and the charging cable was not in the car, what is the use of a hybrid car then? But we where very pleased with the upgrade of the car, thank you "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALMO, SE - Reviewed by DARIO - 20 July 2020
" autoeurope offers the best prices on the net "
" all went fine, got even upgraded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DARKO - 05 March 2020
" Very clear, understandable communication. "
" Overall, I am very satisfied with my experience with Budget. My only remark is regarding the description accuracy of the car condition in the agreement during the hand-over, meaning that during my inspection of the car at pick-up I have noticed small damages that were not stated in the agreement. Anyway, they were accepted right away and your staff was very professional and pleasant. I am very grateful for the car upgrade as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by NIKO - 10 February 2020
" Everything smooth "
" Hetting car was slow, everything else excellent "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DIMITRIOS - 27 January 2020
" You could arrange a pick up service upon arrival. "
" Not convenient to airport Arlanda as you have to take the bus. The bus pass every 40 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by VLADIMIR - 13 January 2020
" booked through autoeurope.com, didnt get confirmation email, but eventually it all worked out nicely. car itself was marvellous "
" booked through autoeurope.com, didnt get confirmation email, but eventually at avis it all worked out nicely. car itself was marvellous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by TOON - 08 January 2020
" very good experience! "
" very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ROBIN - 07 January 2020
" Everything went really smooth. The Customer service Agents I talked to where very nice and helping. Next vacation I'll rent from Auto Europe again - for sure! "
" The rental Staff was nice and we didn't had to wait at all. The checkout of the rental agreement was fast and without any trouble. Total time at the HERTZ location was about 3-4 minutes. The car I got was like reserved. Everything was great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by LEON - 07 January 2020
" Love Autoeurope, they are great value and really easy to use. "
" Always a great experience with Hertz, easy and great cars. very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSTAD, SE - Reviewed by LASZLO - 05 January 2020
" You should clarify the rental details for unusual periods( national holidays, etc) with every rental company and specify them on your website when making a reservation. "
" They did not want to identify me based on my national ID card only based on passport wich I did not have at me. The office was closed, their customer support person was very rude, I felt discriminated. They just sent me away without a car which I payed for!!! I talked to Autoeurope customer support, and she was kind and tried to help and find a solution which was a quite complicated one(finding another car on Christmas 2nd day). I stayed in the wind and cold for 2 hours and got ill. After 2 hours we got on the phone another Hertz customer support who helped us after taking several pictures of me, my Id card and my Credit card. Again, very frustrating and discriminating "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
GOTHENBURG, SE - Reviewed by JEAN - 05 January 2020
" Everything OK "
" No special comment. Everything was OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LULEA, SE - Reviewed by ANDREW - 05 January 2020
" Always has been a good experience "
" Experience excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CHUN HWEE - 27 December 2019
" No comment. "
" Staff gave an incorrect website address for the registration of car for driving in Norway. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
STOCKHOLM, SE - Reviewed by LEON - 20 November 2019
" Love autoeurope, great service, great price and really easy. Love the insurance options too. "
" Very smooth, easy and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by AIVAR - 17 November 2019
" . "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALMO, SE - Reviewed by HENRY - 13 November 2019
" Auto Europe were excellent to deal with. I needed to change my booking twice prior to pick up and they couldn't have been more helpful and friendly. "
" I've never rented a car in this manner before. Despite there being no other customers in sight it took nearly an hour from arrival to collect the car. When the staff had processed all my documents they simply pointed to a multi story car park. When I received the car it was dirty and wet inside. I tried to phone the staff to inform them of the poor state of the car and was unable to get through to them. I drove to where I was staying and the other passengers were shocked at the condition of the vehicle. They immediately started to clean the vehicle whilst I again rang the desk. I got through but they said there was nothing they could do. Dropping off the car was slightly confusing as they had not informed me where to put it. I have still not had any contact to say they received the car, that they are happy with the condition or when I will get my deposit back. Very poor service. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
STOCKHOLM, SE - Reviewed by DMITRY - 04 November 2019
" Not correct info about insurence. "
" No ordered car. Substituted car ( Alfa Romeo) was a lot damaged paint after accident. Big surprice was - full coverige ( i think insurense autoeurope covered all) not covered all accident.. Paid extra money! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
STOCKHOLM, SE - Reviewed by IVAN - 29 October 2019
" Just great "
" Just great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ANDREA - 14 October 2019
" We were satisfied. "
" We were very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JARI - 26 September 2019
" Been using Auto Europe for years, your service and pricing is outstanding. I do understand that my recent rental experience with Hertz is out of your control. "
" When checking the car before dep, i noticed a smell of something lemon / citrus and i thought it was the rest of cleaning / re-cond liquid they been using to clean the car after previous renter. I went to pick up a family member who is allergic to cats, she gets into the car and after a few minutes, she starts to show reactions of having an allergic reaction (sneezing, running eyes etc). That got worse and i had to send her back home again. Upon further examination of the car, we realized that the smell was coming from the cargo area (Volvo V60 wagon) and our guess is that some previous renter had been transporting cats and the smell was cat urine. As i had family plans for the rest of the weekend involving the person above, i went back to the rental agency the following day (21 Sept) with the intention of exchanging the car. Met Hertz rep, Mr Axel (did not get his surname) who sat in the backseat for a few seconds, then concluded that there is no cat urine smell and that i will not get another car. I argued the persons reaction as above, i had rented another Volvo the previous weekend from the same rental office that did not have this smell, but his reply was still "no, i will not get another car". His final comment was "do i still want the car?". I found that question quite odd but as i had plans for the remaining weekend, I could not return the car, lose the remaining rental cost and rent another car from other agency. My mistake was that i should have notified the rental agency immediately before leaving the airport but i thought that the smell will eventually go away. I have been using Hertz at Bromma airport the last 6-7 years and i have always met friendly and service minded people. However, my experience above says i need to consider other agencies. Note also that Hertz parking area had several other cars of the same model so there was surely replacements available. Also, refuse an exchange when my reason is clearly medical, i find that outrageous. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
STOCKHOLM, SE - Reviewed by JÖRGEN - 26 September 2019
" Great car bad IT support, not integrated. "
" I had to reenter all the information that I had given online when I booked the car at the local office when I picked up the car. I could not get one invoice overview. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
UMEA, SE - Reviewed by ANDRÉ - 25 September 2019
" see above. "
" there was no staff at the pickup. they had taped a note to the shutter with a phone number on it which was out of service when called (indeed, a Swedish friend of mine told me it's not a possible phone number for Sweden). I had to find a number to call online and it took about half an hour until I was given a code with which I could get the car. If that code had been sent by email before, better yet by email and SMS with a way to make sure that it's been received, and instructions on where to find the car, that would have been great. As it was, it took a lot of time and anxiety - and if my phone had run out of battery at the time, I would have had extreme difficulties. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JARI - 19 September 2019
" Best pricing, plenty of selections. "
" New car, fast check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by ANNE - 15 September 2019
" will always prefer to rent a car with you "
" would only rent from Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MARTIN - 11 September 2019
" Easy booking, simple documents. I will use Auto Europe next time again. "
" Everything was quick and perfect. 5 mins for pick up and 3 min for getting back. And our car was better level than we booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by IVAN - 21 August 2019
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by GILLES - 21 August 2019
" Very good experience, good organisation "
" Very good experience, good organisation "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by MANUEL - 21 August 2019
" The car wasn't there when I went to pick it up, despite having it reserved months ago. The vehicle was not cleaned well before delivery, it was still up to the contract with sensitive information from the previous customer. I have not yet been sent the invoice for the damages, despite asking several times. "
" The car wasn't there when I went to pick it up, despite having it reserved months ago. The vehicle was not cleaned well before delivery, it was still up to the contract with sensitive information from the previous customer. I have not yet been sent the invoice for the damages, despite asking several times. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by STEFAN - 06 August 2019
" easy to use web site and good care rental deals "
" friendly and efficient staff, nice car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALMO, SE - Reviewed by KAREL - 05 August 2019
" Wery good drivers in Sweden, trafic siituation well, roads high quality. "
" Without problems, BMW 118i can be recomanded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LULEA, SE - Reviewed by BROR - 27 July 2019
" Very Good support "
" Se har to change the car coused of wheel vibrations byt everything sås silver perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSTAD, SE - Reviewed by LASZLO - 23 July 2019
" All in all it was ok. "
" Should check and update the status of the car (damages, repairs) in the system so the client would get a clear situtation of the car when starting the rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALMO, SE - Reviewed by VICTORIA - 22 July 2019
" Happy about the experience. Only downpoint was that Autoeurope did not seem to know about the late collect and drop off possibility. They have a machine there for late pickups unitl 2 am. As we landed at midnight this would have been ideeal for us but we had to make other arrangements for the night and pick up the car the day after. "
" Fantastic and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by LEON - 16 July 2019
" I use Autoeurope all the time, great service and great value "
" Excellent service, great help and had a wonderful upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LULEA, SE - Reviewed by IOAN DORIN - 08 July 2019
" I had only one problem during the rental. I had a flat tire on Thursday evening (20 June). Instead of a spare wheel, was a spray that did not help me at all. Friday was a celebrating day and Saturday and Sunday everything was closed. So I could not use the car for three days. After that , on monday, I had to find someone to take my wheel off, I took her to the auto repair shop and paid 1200 sek for a new rubber As an idea to thank customers in the future, put a spare wheel instead of that useless spay. "
" I had only one problem during the rental. I had a flat tire on Thursday evening (20 June). Instead of a spare wheel, was a spray that did not help me at all. Friday was a celebrating day and Saturday and Sunday everything was closed. So I could not use the car for three days. After that , on monday, I had to find someone to take my wheel off, I took her to the auto repair shop and paid 1200 sek for a new rubber As an idea to thank customers in the future, put a spare wheel instead of that useless spay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
STOCKHOLM, SE - Reviewed by VAIDAS - 03 July 2019
" The deposit still not returned to account. It have passed already 5 days "
" The deposit still not returned to account. It have passed already 5 days "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by EDUARD - 01 July 2019
" A question about congestion charge, I am waiting an answer. "
" There is a question about congestion charge that I am waiting an answer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by STEVE - 12 June 2019
" The one way fee was very expensive !!! "
" The one way fee was very expensive !!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by JAN PHILIPP - 07 June 2019
" straight forward to book and amend bookings if needed "
" very easy going an friendly staff. the car had been brillant and would deffinatly book again with budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
UMEA, SE - Reviewed by OLEG - 29 January 2019
" everything was fine, but there were no staff at the reception desk at the airport, I had to call and wait for the manager, both when taking and returning the car "
" everything was fine, but there were no staff at the reception desk at the airport, I had to call and wait for the manager, both when taking and returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
UMEA, SE - Reviewed by SANDRA - 28 December 2018
" It was a very good car. "
" I had an hybrid, and I know it might not like mandatory but it would have been nice to have it with the battery charged. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CURT - 27 December 2018
" Sehr schlechte Erfahrung "
" Das Auto war eingeschneit und nicht fahrtüchtig. Scheiben vereist. Man könnte nicht anschauen, ob das Auto Schäden hat. Man hat nicht gewusst, wo das Auto steht. Alles hat gedauert 45 Min, bis wir abfahren könnte. Sehr schlechtes Service. Bei Abgabe selfservice, aber das Kästchen war nicht einfach zu finden "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
STOCKHOLM, SE - Reviewed by JAROMIR - 27 November 2018
" Hallo, After a consultation with a custommer service department in Stockholm I did cancel my order. They did promiss to send me a confirmation and refound a cost, but I did not get any information, if this happened. Can you please inform me, if my order was canceled and send me a confirmation of cost refound minus cancelation fee? Thank you! "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by EGIDIJUS - 22 October 2018
" Good experience. Nice, new car. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by IGOR - 19 October 2018
" One week they keep my deposit...That's a lot money to keep to long, i need to buy bread... "
" One week they keep my deposit...That's a lot money to keep to long, i need to buy bread... "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MARIJA - 17 October 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by VASILEIOS - 12 October 2018
" I prepaid for category D and they give me a category c car "
" They told me that the car that i picked it was rented and they give me a car from a down category with the money that i have prepaid "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by ROLANDAS - 09 October 2018
" Everything OK "
" Everything was fine except that the car hasn't a parking disc. This really makes troubles in Stockholm and it is not easy to find one in shops too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DUKHWAN - 03 October 2018
" If you do not have a Swedish driver license, you should visit the office before it closes(at 19:00). You cannot take your car out through kiosk. "
" It was satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by PHISOOT - 27 September 2018
" most impressive on paper less and quick confirmation of billing "
" Very convenient both check in and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by LÉO - 20 September 2018
" Worst car rental ever. Probably Avis fault, not autoeurope fault tho. "
" They forgot to bring me a car, they told meI had to take a taxi (costed 300€) and that they were going to refund me. After that I had to rent a car (450€) to a new avis station, they told me that they were cancelling the previous reservation and refunding it. Two months later, they still owe me 800€. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GOTHENBURG, SE - Reviewed by RODERICK - 20 September 2018
" Either autoeurope or budget failed in an obligation to me. When I am refunded my hotel expense I may recommend autoeurope. "
" No provision was made to account for my flight arriving late. On my arrival the Budget office was closed for the night. The car I booked was unavailable on the following morning. I was lied to by Budget personnel The same personnel refused to furnish his name or that of his manager "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by SERGII - 19 September 2018
" All is good "
" was provided with a different car, that I did not like so much, though Hertz told that this is an upgrade "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
STOCKHOLM, SE - Reviewed by KENNETH - 17 September 2018
" I got a good rental rate with AutoEurope "
" Defective fuel gauge led to dispute about how much fuel I owed Budget. Resolved through credit card company. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
STOCKHOLM, SE - Reviewed by RENATA - 17 September 2018
" Easy to rent; car in perfect condition; swift over-the-counter procedures. "
" Easy to rent; car in perfect condition; swift over-the-counter procedures. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DAN - 15 September 2018
" Very good experience. I hope they keep it like this!!! "
" Untill now I had a great experience. The waranty fee was less than Hertz or Trifty charged me...I'm expecting any time that they will give me back this fee because I had extra coverage with autoeurope... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by PETER - 11 September 2018
" During the above scenario I called helpline for AutoEurope and agent told me that I cannot do anything - I cannot transfer rental to a hire firm who would accept my scanned license. That I would lose my money and I could do nothing about it. That was very sad and disappointing. It put me and my family in human danger as we had no means for travel without car. Also our rental properties would be forfeit. Please advise how you should improve your services to not give your customer a potential heart attack when he realizes he forgot or lost his driver license but had a copy? "
" I mistakenly lost or forgot my driver license at home due to perhaps a simple human error. Hertz/Thrifty would not allow rental even though I had a scan image of the same document on my iphone. They would not budge even though I had a family of 5. Not in the least bit helpful from both sides and a serious loss of money until through desperation I had to call someone in the ministry who provided ratification authenticity for scan of my driving license which I got as an email sent from my transport ministry of Malta government. PLease tell me what you can do to circumvent such a human error from causing the amount of stress I went through in the 3 hours after I arrived? Also once this was finally settled by that email Thrifty/Hertz agent was then 100% absolutely courteous and very professional and gave me a great car and the expected service. I am very disappointed to have gone through that and I wonder is there any way we can avoid such an accidental mishap from happening? This will never happen to me again but what if others go through such a likely scenario what will you do? "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by JOSEPH - 05 September 2018
" Generally good "
" Generally good, though we did not know that when we would get to the airport we needed to go to the Hertz desk. Picking up the car the car park could do with proper parking place numbering. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by ROLANDAS - 05 September 2018
" I had double funds withheld and must write a complain, otherwise everything was OK. "
" Everything went smoothly, car was clean and had only one flaw: passenger side mirror had a crack. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CURTIS - 01 September 2018
" Great experience! "
" Everything went fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by WARWICK - 29 August 2018
" The AE website is good and I have rented many cars previously without a problem. "
" The staff said the office was open on Sunday... When I returned the car on Sunday at 14.00 the office was closed. I then had to drive the car to a separate location, an underground car park, and leave it there, and pay an extra 440SEK !!! Not happy :( "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by CHRISTEL - 27 August 2018
" very good service. prompt, friendly and efficient. "
" very good service. prompt, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by FRANCOIS - 20 August 2018
" Na "
" The first car we were allicated had a big crack in the windshield. We asked and were then allocated another car which was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by VLADIMIR - 16 August 2018
" q "
" q "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by KURT - 15 August 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by NAZAR - 15 August 2018
" europe car personnel inefficient , communication is not professional. gave me a car that has not been passed the service required, then sent me an email to come and change it . i called them, by telephone Robin told me you will get 15% compensation or reduction+ upgrade of the car. i got a simple upgrade, but the day i went back to drop the car the manager told me that you will not get the 15%! and we should have called you to let you know that, but noone called me, and that you should not pay the diezel as a compensation (instead of the 15%) but AGAIN no one called me or sent me an email. I want to have a voucher of compensation for my next rental from europe car. please call me on 00971561741182 "
" i was given the wrong car and was not compensated for the mistake "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
STOCKHOLM, SE - Reviewed by EVA KRISTINA - 10 August 2018
" I always use Auto Europe it always works like a charm "
" Due to bad weather our flight was redirected to Arlanda instead of Bromma. No problem to change the pick-up airport. Excellent and friendly service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ZOE - 06 August 2018
" Always good value for money "
" Very pleasant surprise to get a nice Volvo instead of a Renault Clio! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ELENA - 01 August 2018
" Positive experience, recommended "
" Very good service, friendly staff, easy dropoff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSTERSUND, SE - Reviewed by FRANCOIS - 22 July 2018
" The choice and booking of the vehicle was very straightforward. "
" We appreciated highly the flexibility of AVIS' officer for both picking-up and dropping off the car. The car was nicely adapted to our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by VITHAL - 11 July 2018
" Very good booking experience with auto Europe. Always best prices "
" We were charged 50 kr per day for extra driver, despite our vouchers clearly stating that charges for extra driver are 30 kr "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by JAKUB - 02 July 2018
" Everything went really smooth "
" Just perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by TOBIAS - 30 June 2018
" It would be great to be able to change bookings online. Couldn't do it for my last three bookings "
" Low staff, took me half an hour to pickup the car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DARUSH - 24 June 2018
" I rent a lot through auto Europe when the price is right. But if you need help or in the case of problems with the car supplier Auto Europe will not help you. That is why I scored 8 "
" Every thing worked perfect. The dropoff was not quite clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by HARMO - 24 June 2018
" 1 "
" 11 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by PETR - 13 June 2018
" Not ready car ať arrival "
" Car way not ready at arrival "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by DMITRIJS - 27 February 2017
GOTHENBURG, SE - Reviewed by GENNADY - 25 September 2016
" Very well "
STOCKHOLM, SE - Reviewed by IGNACIO - 13 July 2016
" llamando al telefono, todas las gestiones son muy faciles. Te explican todo muy claro y ademas tienen el mejor precio. "
" Todo muy bien. Ningun problema ni con la reserva ni con la trabajadora de Alamo, que aunque no entiendo mucho en ingles, ella se esforzó en hablar despacio y claro para entendernos. "
STOCKHOLM, SE - Reviewed by ABBAS - 04 May 2016
STOCKHOLM, SE - Reviewed by ELEFTHERIOS - 15 April 2016
MALMO, SE - Reviewed by HICHAM - 05 February 2016
" I will never rent a car thr "
" Very bad - They let me pay the insurance an other time while I pay for full insurance to your company - they let me wait fo one hour till they deliver the car - they let me go to pic the car at 8th floor while the car was not the car I reserved and it was Toyota with electric system and it was the first time I drive such kind of car I was obliged to go back 8th floor to ask them to show me how I turn on the car and as the car was new system for me I find difficult to drive it during the three days of the rent . "
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