Auto Europe
- North America
- Central America
SMART MALTA CUSTOMER REVIEWS
- 6.2
- 6
- 6
- 5.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SMART MALTA Car Rental Reviews
Average Rating for Smart :
Showing Results 1 to 6
Page 1 of 1
LUQA, MT - Reviewed by PREDRAG - 22 June 2025
" Hiring of car with Auto Europe for last 15 years, always satisfied. "
" The car (Peugeot 206) was not in perfect condition, old version, shaking in low speed, manual lock (not remote), manual set of side mirrors. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUQA, MT - Reviewed by DIMITRIOS - 02 December 2024
" + Good value/price for car BUT was downgraded from C3 to P208 Office has moved just outside the airport and that was an adventure as a QR code is posted on the window of the old office and then you need to discover the new office in the periphery of the airport - 7-10 min walk Delivery of the car took much longer than expected On return 2 employees in the office were unable to receive the car and had to wait for different person to arrive 15 minutes later to receive the car. Little things that can be easily improved. "
" You can improve your service by organising better your business QR code to your new office was a pain Waiting for dropping off the car was also a pain "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MALTA INT. AIRPORT, MT - Reviewed by IGOR - 19 July 2024
" Autoeurope is my preferred company for renting cars. BUT I would expect from you to closely follow which companies are cheaters and remove them from your list. What I expect from you is: - provide me a car for a good price - provide me a car rental company that does proper job and doesn't try to cheat me on every possible way. "
" We rented a car for our 5-day trip. Getting the car went smoothly. When we got the car I noticed that the car clock was blinking which made me a bit suspicious. Usually that is a sign that the battery was disconnected in the past or below a certain level. Each day we did a short trip somewhere and return home in the evening (did 167 km in 5 days). Our problem started on the pre-last day around 7pm. We parked the car and stopped the engine (after 30 km of driving). After that we wanted to move the car for another 0.5 meters to be parked closer to the car in front. The engine wouldn't start. There was just a clicking sound, indicating that the battery was empty. We called the office. I told them that the battery was dead and that the car is properly parked. No tow car was needed. They suggested us to send the support only if we pay for it. Without paying, nothing would be done. The cost 100 EUR. The tow car appeared one hour later. The driver connected the booster battery and the car started. He suggested me to drive to the airport to get a new battery. After checking with the office, he told me that the office is closed and that the problem will be solved in the morning. He told me to stop the engine. The following day nobody came or contacted us. I had to call again. Another person will come with a new battery if I pay for it. Cost around 300 EUR (it turned out to be 275). All my question why I need to pay for the battery were ignored. When I wanted to complain, they just handed me an email address and said to complaint through the email. This is definitely the worst rental car company. I would suggest that you stop working with them. BTW: While waiting to get my car, there were several other customers complaining about various "damage costs" which were fake. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MALTA INT. AIRPORT, MT - Reviewed by SAEID - 09 May 2024
" Almost always i am renting through Auto Europe and the voucher was always accurate on the charges. BUT not this time. "
" They charged a fee of 25 euro when picking up tge car as a public holiday fees. (This was not included in the "your rental excludes" part) and no where else on the voucher. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LUQA, MT - Reviewed by GHEORGHE - 04 January 2024
" I always considered renting a car through Auto Europe, and not directly from a renting company, so I'm very disappointing this time and I demand to be compensated for the 25 euro paid to Smart. "
" We were forced to pay a fee of 25 euros because the car was to be returned on January 1, 2024, and the company considers it a holiday! We were not informed about this commission at the time of signing the contract, nor was it specified in the voucher! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALTA INT. AIRPORT, MT - Reviewed by STILIAN - 23 June 2022
" As booking agent very good "
" Car in bad condition, deposit hold for a month "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6