Auto Europe
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SERBIA CAR RENTAL REVIEWS
AUTO EUROPE SERBIA Car Rental Reviews
Average Rating for Auto Europe :
BELGRADE, ZZ - Reviewed by DRAZEN - 26 July 2025
" I would appreciate if Auto Europe would contact Avis about this incident. I have all the documentation necessary, the original reservation with Auto Europe, the quote by Avis, and the final receipt. "
" The amount quoted by Auto Europe was about 50% of what I was actually charged by Avis. I am not sure who is at fault, whether Auto Europe doesn't know the actual prices charged by renters or of Avis was taking advantage of the situation and adding outrageous charges to the bill. Anyway I am filing a complaint with my Credit Card company to get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BELGRADE, ZZ - Reviewed by OSWALDO - 25 July 2025
" Muito bom "
" Gostei muito da STIX "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ARIE - 20 July 2025
" מקווה מאוד בפעם הבאה יבדקו במו שצריך את המכונית "
" לצערי קיבלת מכונית לא תקינה שאחרי ים נאלצו להחליפה השרות וההחלפה היו בסדר "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BELGRADE, ZZ - Reviewed by DROR - 03 March 2025
" NON "
" NON "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by SASA - 17 October 2024
" No problems at all "
" Easy rent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ALEKSANDR - 02 September 2024
" Auto Europe is always very easy to rent with "
" Friendly and efficient staff, clean and new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ALEKSEI - 14 May 2024
" I didn't get answer to my request. "
" Good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by NENAD - 10 May 2024
" Easy booking. Fair pricing. "
" Great car. Quick service, even got a coffee before picking the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by CARMEL - 24 April 2024
" Recommended by my colleagues at work. I was surprised by the Eur1050 deposit for the car. Was this covered by the literature received from Auto Europe? "
" Value for money: Rate as expected, not exceptional. Exorbitant deposit on Car Eur1050 for Skoda Kamiq 1.0 collected 19Apr and returned 21Apr as agreed. Deposit not yet cancelled from my credit card today Wed 24th. fingers crossed. Counter staff: just handed keys and docs and given direction where to find car. I asked for a GPS but he advised none were available unless car fitted from factory. Car: was not the VW T-Cross I chose although it was of the same class. Bodywork had a lot of scratches and dents although in fairness to Carwiz, all were marked on the docs and I had no issue when I returned it back. cigarette lighter and charging ports did not work - could not even charge my mobile on it and I had to use it for directions. Experience on drop off better: gentleman could speak better English and accompanied me to inspect vehicle. have to see about refund of deposit though which has not been confirmed yet. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NIS, ZZ - Reviewed by JOVAN - 13 November 2023
" - "
" There was not info "quoted car OR SIMILAR". Therefore I expected to get quoted Peugeout 2008 but got very plastic Kia instead. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by ALEKSEI - 27 September 2023
" A free additional driver was requested at the time of booking but was not provided upon pick up. No answer to my question about this for more than 7 days. "
" A free additional driver was requested at the time of booking but was not provided upon pick up. All payments were by credit card, including services (not just the deposit). The staff said that it was impossible to pay for services with a debit card. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NIS, ZZ - Reviewed by JOVAN - 15 September 2023
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by LJUBINKO - 19 August 2023
" The car was rented through Avis Car Rental Beograd and I was not pleased with the way how they responded to issue I had during rental period. "
" Good Day, I must admit that my experience with Avis is disappointing for the following reason: 1) I waited for car papers over 2 hours in very hot and humid conditions 2) When I got car papers the car still was not ready, was waiting 1/2 hour for car wash 3) The Avis contract is written in Serbian with a a few word in English like: Additional Products and Estimated Amount Due which this document does not make understandable for most users (I speak Serbian and could understand the rest of the document) 4) The contract does not indicate exchange rate neither for my voucher not any other expense 5) I indicated in my request that I will travel in Bosnia and they still charged my for it as Additional Products* 6) I was charged for premium location without knowing what that is 7) The car assigned to me had a couple speeding ticket in Bosnia and agent at Avis did not want to fix the issue. Took me a dozen attempts on Emergency number before anyone picked up the call (I communicated this with Auto Europe as well) 5) I indicated in my request that I will travel in Bosnia and they still charged my for it as Additional Products* 6) I was charged for premium location without knowing what that is 7) The car assigned to me had a couple speeding ticket in Bosnia and agent at Avis did not want to fix the issue. Took me a dozen attempts on Emergency number before anyone picked up the call (I communicated this with Auto Europe as well) 8) On my return I noticed a master card charge of CAD 143.44 (RSD 11069.8) even though the balance on the contract was RSD 6581.88 I will be more than happy to provide you a copy of Avis contract but this form does not have that option "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BELGRADE, ZZ - Reviewed by NENAD - 31 May 2023
" Nothing special, long time to pick-up car and charged for no reason few euros. "
" Waited for a car 1.5 hours, while beeing 7th in the line. Charged 7,83 after return from credit card for unknown reason. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BELGRADE, ZZ - Reviewed by JOHN - 30 April 2023
" As always, very satisfied with auto Europe! "
" Very professional staff, friendly, and prompt. Super convenient pick up and drop off process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by VLADIMIR - 25 April 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ALEXEY - 16 March 2023
" It was not apparent at the time of booking that I should possess a credit card for the deposit. The AE support personnel wasn't helpful in pointing me out to where exactly I could have read it -- both times I asked I got back standard canned emails "
" Carwiz staff was really helpful in re-booking my AE reservation directly with CW (nearly 3x more expensive though). Pick up and drop off experience was flawless except that they didn't have a key box and I had to go there on the next day to hand over the keys. The car was new and clean but scratched everywhere outside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BELGRADE, ZZ - Reviewed by MARKO - 28 January 2023
" Very good experience with the service. "
" Easy check in. It would be beneficial adding drop off keys box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by KEVIN - 18 November 2022
" auto europe part of my experience is always good but the rental part is not always good "
" I have rented alot at Belgrade airport and i know the airport is going through construction at the moment so things are not the same (i had the same experience before the construction too though). Even though you enter all your details online to hire the car they want you to fill out a paper form, this is then typed in by the counter staff. This takes time and the system should already the details. This would also save on errors. Luckily i know about this form so i ask for it straight away, then i can fill it in while the counter staff do other items for the booking. This maybe not just a problem with Belgrade but in general with Avis? "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by DONGQING - 04 November 2022
" I would like to recommend Carwiz "
" Very good carrent company, efficient staffs with competent and very kindly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by DONGQING - 30 August 2022
" Very good, fast and the best price! "
" Very kind and ably staff. The car was in very good condition, just run 2990 km "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by OLIVER - 31 July 2022
" Overall very good car rental experience "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by MARKO - 13 July 2022
" Highly recommends Avis Belgrade. Affordable prices and service. "
" Friendly service and super helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by DRAGAN - 17 May 2022
" Excelent! "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by NEBOJSA - 06 April 2022
" MAXXRENT doesn't exist in Belgrade. I just paid for nothing. "
" MAXXRENT doesn't exist in Belgrade. I just paid for nothing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BELGRADE, ZZ - Reviewed by NENAD - 01 April 2022
" Pleasr ask Avis to clarify why are they doing this and to reimburse me. "
" Greeting, I am very unsatisfied as I am charged 6.69eur for parking a car at drop-of parking lot P2, as both garage where I picked-up car and P1 were not available for me to park as access was denied (Avis had no right to park in garage anymore while P1 was full. I returned the car on Tuesday morning (29-03-22) at Nikola Tesla Airport on P2 because I could not enter the garage. The ramp did not rise and after talking to the ramp operator I was told that Avis no longer has a place in the garage and that I should park on P1 (otherwise no one informed me in advance about this). When I came to P1, the ramp did not rise because the parking lot was full (I pressed the button on the ramp and it said the same thing). The only thing I could do was park on P2, which I did to get on the flight. Another option was to leave the car in the middle of the street. Since I don't think it's my fault, I demand that my money be refunded to the card. If it's something else, please explain. Greeting "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BELGRADE, ZZ - Reviewed by KEVIN - 23 February 2022
" Additional charges need to be explained why when the car is returned and not a charge on the account days later. This is not good!!!! "
" when the car was dropped off the staff member said everything was good and mentioned nothing about a charge for anything. A couple of days after my return then was a charge on my account (plus a fee for a non euro transaction) No explanation for what this is for. This is now the second time this has happened. I have used Avis alot of time over the last few years and this has made me not book again with them. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by KIRILL - 14 February 2022
" Got the usual upgrade, great service "
" Fast, efficient and overall pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by MIROSLAV - 02 February 2022
" Very good experience, looking forward to renting it again on the next occasion. "
" Very good experience, looking forward to renting it again on the next occasion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by BLAGOJE - 21 January 2022
" I always use autoeurope for booking. "
" Charges not stated in booking in amount of 5eur, won't break the bank but not transparent. Some front desk staff very judgmental. Can find alternative with lower deposit on credit card "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BELGRADE, ZZ - Reviewed by MIOMIR - 20 January 2022
" I never expected that i will have such an awful experience. I paid for the car and didnt get the car and no refund??? That is unbelievable... "
" Problematic "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BELGRADE, ZZ - Reviewed by ALEXEY - 14 January 2022
" Everything is OK. The car was upgraded from WV Golf to Audi A3, but was full of small scratches and indentations. On drop off we were waiting for 20-25 min a person, who observed the car and signed our docs. "
" Everything is OK. The car was upgraded from WV Golf to Audi A3, but was full of small scratches and indentations. On drop off we were waiting for 20-25 min a person, who observed the car and signed our docs. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by FADI - 13 July 2021
" vey bad experience - I didn't get the car I rented, moreover, money has not been refunded. "
" No credibility and lack of professionalism - I have waited for a very long time at AVIS office waiting in the queue and then they have told me they have no car available!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BELGRADE, ZZ - Reviewed by DRAGAN - 07 July 2021
" ?!? "
" Thay do not telling the truth to the costomer ... baby seat was included in the price but i steel needed to pay amount of 70€ with Drop off?! The seat for baby wasn't apropriate to my child even I called them a couple of times before my araival ?! Thay cant hold the promise and the word AT all! The car wasnt i a good shape neither ... Never again with them "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BELGRADE, ZZ - Reviewed by MARKO - 07 July 2021
" I'm using Auto Europe for couple of years and have positive experience. "
" Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by KEVIN - 30 March 2021
" I find the website and ease of booking very good with auto europe, it is very rare that they are beaten on price too. "
" I have rented from Belgrade many times and used different companies. Avis is one of the best i have used in terms of staff but the cars are usually more damaged or have other issues compared to others i have rented from. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BELGRADE, ZZ - Reviewed by PAVEL - 09 March 2021
" fast take the car as well as dropp of, nearly new car (but in basic complectation - no park tronik or rare camera) "
" fast take the car as well as dropp of, nearly new car (but in basic complectation - no park tronik or rare camera) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by ZORAN - 10 February 2021
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ZORAN - 29 January 2021
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ZORAN - 22 December 2020
" Disappointed "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BELGRADE, ZZ - Reviewed by OFER - 08 November 2020
" I paid about 98 € and could pay about 30 €. I would expect compensation also due to the fact that I did not get what I ordered and also could pay less. "
" I booked a 4X4 car, in fact I got a car maybe in the same category but a 2X4 and it spoiled my trip plan. The team said that if I wanted, I could cancel the contract or take what was offered. If I had known in advance that the vehicle I would receive was a 2X4 I would have ordered a vehicle from a much cheaper category. Looking for a car again at the airport would have cost me valuable time and certainly when booking at the counter, it would have cost me much more than booking in advance. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by IGOR - 15 October 2020
" GOOD "
" GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by DRAGAN - 13 October 2020
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NIS, ZZ - Reviewed by NEVENKA - 06 October 2020
" Best rates in the market "
" The staff was friendly and efficient, the vehicle in a great condition. I am a returning customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ZORAN - 03 October 2020
" Autoeuropa no debe trabajar con empresas que no esta serias como Carwiz Si no compras exstra seguro de ellos se nota que no le gusta y hace todo para cobrar exstra.Muy mal "
" Muy mal Sacando fallo de coche que no hecho para pierder el tiempo y puedo perder vuelo hasta que no cobra.Empresa no es seria Me ha cobrado 100 euros mas IVA para algo que no es verdad Si me quedo a discutir con ellos pierdo mi vuelo Muy mal "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BELGRADE, ZZ - Reviewed by DRAGAN - 25 August 2020
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NIS, ZZ - Reviewed by BOBAN - 06 August 2020
" But was told full insurance I bought with you will not automatically cover and should an accident happen, it has to be dealt with you. Perhaps that should be mentioned on your website. "
" Great car, awesome people. Due to 1,000 euros block on credit card and credited back few days later, due to currency exchange rate, small amount was charged on my credit card. That should not happen and customers should not depend on currency fluctuations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by JOHN - 20 July 2020
" Great prices, flexible booking, excellent service "
" Very fast pick up and drop off, friendly staff, and a very nice car. Will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by NENAD - 09 July 2020
" Positive "
" All good except - announced extra fee of 3, 01eur for airport fee? - had to wait for car check at dropoff for 15min "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by IVANA - 25 June 2020
" Friendly staff, quick and easy check out "
" Great car Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ANGELOS - 27 February 2020
" ... "
" Car was diferent from the one i was supposed to have. Excess was incredibly high for the cost of car. Carwiz has only 2 spots in the parking lot and if they are not open you have to find another general spot, if there is one. Overall cost was in a vey good price "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BELGRADE, ZZ - Reviewed by AHMED - 26 February 2020
" Great user experience in comparing the result and very competitive prices. "
" There was a difficult customer ahead of me who delayed the process but overall the staff was efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ALEKSANDAR - 07 January 2020
" I am satisfied and happy with rental car. "
" Nice and tidy cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by NIKOLA - 22 December 2019
" Already recommended to friends "
" Everything was perfect very polite helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by MIHALY - 18 November 2019
" Fast and prompt service. "
" Very good experience, everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ZORAN - 22 October 2019
" All excellent "
" All excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by GEORGIOS - 20 October 2019
" Very good! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by MIROSLAV - 19 October 2019
" Easy, for every recommendation. "
" It was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by MURAT TOLGA - 16 October 2019
" your call center and your office doesn't help me . "
" I did reservation 1 day before, I need cancellation but you didn't cancel it and you did'nt do any refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BELGRADE, ZZ - Reviewed by MANUEL - 24 September 2019
" Excellent value, great guys! "
" Great car rental! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by JAMAL - 16 September 2019
" A great car rental agency in Belgrade with great prices and superb value for money. I always rent through them. They are professional and friendly The deposit refund is taking too long however. I've been charged (not blocked) 480 EUR...and a week later the money still isn't back into my account. This is quite long but carwizz staff has done its part from what I know. The lengthy procedure is a little stressful...that's the only setback. "
" Great and friendly staff. Very helpful and accommodating. Shame the car I rented was not in the best external condition with several scratches and dents on the body and 4 missing wheels alloys. Besides a great value for money and an office both in town (zemun) and at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BELGRADE, ZZ - Reviewed by MILAN - 08 September 2019
" Auto Europe always find me the best deal. "
" I was very happy with the car I rented but people who work with Carwiz are slow, not very kind and they will not try to accommodate their customer at all. I drop off the car 4 days ago and they are still holding my security deposit... "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by TAMAS - 06 September 2019
" CarWiz is highly recommendable, but parking space at Belgrade Airpirt shall be extented for car rentals providing better experience for customers. "
" Stuff explained the needful in English with ease. The only trouble I had was with the parking at Belgrade Ariport upon car return: there was no available space in the area where I was told to drop the car off. Luckily, there was a CarWiz staff member roaming around when I arrived who redirected me to the public parking and requested to give the parking receipt back to the office along with other documents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by MILAN - 20 August 2019
" Best value "
" Avis is the best value at BEG. The only thing missing is Avis Preferred skip the line. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by PREMKRISHNA - 15 August 2019
" There is one set of reservation support team (Niina Heinänen) who is chasing me away and asking me not to follow up with them for their failures and to follow up with customer care instead whereas there are few staffs (Nuno F and Mauro) with the same reservation support team who are willing to help and get my refund back. "
" I was told at the airport that they do not see my confirmation in the system and so could not issue a car. Time : 9:30, waited for 1 hour at Avis. Family of 4 ( husband, wife, 5year and 1.5year old kids) "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BELGRADE, ZZ - Reviewed by FRANK PAUL - 01 August 2019
" A very good experience all together. "
" Very good and efficient. Still waiting for my deposit to be released on my credit card, but other than that it was all good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by SIMON - 29 July 2019
" The Auto Europe service person on the phone was not capable of accomodating my needs. After a very long discussion I was offered another car with deducted fee from my last booking. The level of deduction was way to low. No other reimbursment or alternatives were suggested. I will not use Auto Europe for my needs any more. "
" Our flight was delayed, when we landed i was even more delayed at the AVIS office with a 1h que. When approaching the desk, AVIS representative said there are no cars for us because we are 1h delayed. When asked to get us a new car the office person said there are none. We were in total 2h late to my pickup and this disrespectfull tone from the front office person was the worst i have ever experienced. I have travelled through the world and always got some sort of help but here the front office person was rude, obnoxious and extremly non-service minded. The Belgrade office has got my flight info, i have called the front office at Belgrade airport prior to my arrival and when i started talking they simply droped the call in my ear!! I have also talked to AVIS representative in Sweden and the ASSURED me that my car would be there for me even if i would be 1 day late!! I have booked this almost 1.5 month in front to be sure i got the car and then this happens?! This was truly worst experience with AVIS in Serbia. AVIS is not going to have any of my business any longer. Nor will any of my friends. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BELGRADE, ZZ - Reviewed by DEJAN - 20 July 2019
" I hope that I am the only one with such bad experience otherwise Avis will be in problem. The name that they worked for is going down drastically "
" It was really unprofessional from your side to confirm the vehicle and take the payment in advance and once I arrived at Belgrade Airport from unprofessional approach from Avis there was no vehicle available. So I was left without a car and had to go and chase other car rental companies to find a car on the spot. Very disappointed in auto Europe confirming something and tot delivering. Demanding for immediate return of pre payment "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BELGRADE, ZZ - Reviewed by MILAN - 18 July 2019
" Thanks a lot! "
" Great service, competable price Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by DRAGAN - 16 July 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BELGRADE, ZZ - Reviewed by DINO - 14 July 2019
" d "
" Avis Serbia suggested me that the extra insurance (full cover) I paid to Auto Europe is not valid with them and charged me 90e extra euros for the full cover even though I paid the full cover with Auto Europe. All in All 250e for 5 days. Never again "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by VLADIMIR - 13 July 2019
" They provided Dacia instead of Golf as I booked. After extension for two days they charged me 100 EUR without informing me about the price change. I would be happy if you offer me further investigation on this case "
" They provided Dacia instead of Golf as I booked. After extension for two days they charged me 100 EUR without informing me about the price change. I would be happy if you offer me further investigation on this case "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BELGRADE, ZZ - Reviewed by ANASTASIOS - 08 July 2019
" The car was not well maintained, the lights were off, the engine was free of oil, the brakes and the steering wheel were noisy. "
" The car was not well maintained, the lights were off, the engine was free of oil, the brakes and the steering wheel were noisy. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BELGRADE, ZZ - Reviewed by JASPER - 26 June 2019
" no comment "
" no comment "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by MARIO - 15 June 2019
" i made my comments further up "
" I have just one thing to complain about..my drop off was originally scheduled for 430am but counter staff told me to change to 5am..i agreed..then again when i arrived i was hoping to fill up car from near station at airport..i arrived and found it closed. If this time wasnt moved i would have gone to fill up...this ended up that i was charged €15 for leaving car 7/8 full. i dont think a dacia sandero needs €120 to full up...if thats how much they charge for 1/8 and its not my fault..its not fair but i didnt complain as i was already late for my flight and made it on time full of stress "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ADRIANUS - 11 June 2019
" Generally good experience. "
" Due to miscommunication they charged me for insurance and when pointing out they said I signed the document and not willing to change it anymore. I will not go back. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by MILAN - 09 May 2019
" Even though the AE reservation was until 16h, Avis contract was until 15h (the same time of day as pickup time) and I was charged extra for "late" return. "
" We waited for one hour for the car (apparently it was not available) until a senior employee arrived and authorised a different (better) car in lieu. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by NATASA - 25 April 2019
" Good and easy booking. "
" The car was not clean. Water tank for window cleaning was empty. Other than these remarks all was ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BELGRADE, ZZ - Reviewed by DENIS - 09 February 2019
" Everything was perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by SYLVAIN - 19 January 2019
" Really nice "
" The staff is really nice and this company is extremely flexible with hours of pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by LAZAR - 10 January 2019
" Excellent, no complaints! Great car too! "
" Excellent, no complaints! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by DRAGAN - 09 January 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ANTONIOS - 20 December 2018
" I am satisfied cooperating with auto Europe "
" Everything was in a proper and professional manner. The only thing that I can say that disturbed me a little bit it was that I was expecting fiat 500 and they gave me fiat punto, saying that they do not have at all fiat 500. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by MICHAEL - 21 November 2018
" Before my trip to Serbia, I booked car rental and car insurance via the internet. On my arriving company staff member took my credit card and charged me for a car and for insurance but insurance cost was much higher compared with ordered via the internet. When I asked him to put price difference back to my credit card, he said that he doesn't know how to do it. I took the car and start my travel but on the very next day, I call the local car rental company and again asked for assistance. They advised me to send these e-mail to you guys, together with copy slip and all necessary explanations. From their side is also such e-mail supposed to be sent to you for my case supporting. What I like to be done, that is the difference between my internet booking amount and what I was actually charged to be paid back to my credit card because it will be really fair! In attachments, you will find a company invoice and all charges. Look forward to hearing from you soon. "
" Before my trip to Serbia, I booked car rental and car insurance via the internet. On my arriving company staff member took my credit card and charged me for a car and for insurance but insurance cost was much higher compared with ordered via the internet. When I asked him to put price difference back to my credit card, he said that he doesn't know how to do it. I took the car and start my travel but on the very next day, I call the local car rental company and again asked for assistance. They advised me to send these e-mail to you guys, together with copy slip and all necessary explanations. From their side is also such e-mail supposed to be sent to you for my case supporting. What I like to be done, that is the difference between my internet booking amount and what I was actually charged to be paid back to my credit card because it will be really fair! In attachments, you will find a company invoice and all charges. Look forward to hearing from you soon. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BELGRADE, ZZ - Reviewed by NIKOLA - 21 November 2018
" Everything was great. "
" Professional, efficient and fast servis. I will definitely be using avis again in my future visits to serbia "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by MARIO - 01 November 2018
" As said about this blocking amount is outrageous....and offering extra insurance over and over again is too annoying "
" The female operator I had upon getting car was very rude. She was forcing me to take their insurance which I already had with another insurance, trying to scare me that other insurances don't accept claims in Serbia(not true) after I left I heard her say something to her colleague about me which is not so professionial. She had the cheek to tell me, listen you only paid 57EUR upon asking for clarification about Car Class. The amount that they block on your visa is outrageous 1250EUR is not for a Ford Fiesta in my opinion. Other than that very good service. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by DRAGAN - 30 October 2018
" So far so good :-) "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BELGRADE, ZZ - Reviewed by BORKO - 25 October 2018
" Everything was perfect "
" All ok...I am very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by MILOVAN - 25 September 2018
" You got yourself a returning customer! "
" Very efficient and good service. Car better than expected. You got yourself a returning customer! Regards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by MLADEN - 24 September 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by NEBOJSA - 11 September 2018
" Fast booking, good prices "
" Very long procedure for stuff to fill the contact for each person. Need to wait app. 15-20 min. to sign the contract and more 15-20 min. to pick up the car together with some guy from stuff. So, you will spend at least 30 min. If you are the first person in line. If you are not, than count 30min more waiting for each person in line before you. This can be really frustrating if you are on 5th-6th place in the line. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by SANJA - 29 August 2018
" everything was Ok. "
" I had very positive experience with Avis overall. Only comment would be regarding longer time I had to wait to take car (one person at counter) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BELGRADE, ZZ - Reviewed by ENRICO - 16 July 2018
" Staff at the counter had a bad attitude toward customers, that applied to my personal case and also to the lady next to me while I was starting my rental. For example you cannot say: we don't have the car you booked, we'll give you an upgraded one which you normally would pay more. We're making you a courtesy with this upgrade. The car was in poor conditions, I'm not taking about the external scratches but the inside; the car smelled smoke, was poorly cleaned inside and had a hole in the seat because of a cigarette. "
" Half of the modules provided were available in Serbian only (not even a double version). It was not clear how much was booked/blocked on my credit card at rental and how much was unblocked at drop off. No explanation has been given on why the values differ. The tank was not given full when the rental started but was claimed to be so. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BELGRADE, ZZ - Reviewed by ZIVOJIN - 23 June 2018
" Those days everybody can take your money from your card without even ask. "
" Instead of agreed $137 Avis took from my account first $267 on a first day of car rented and than last day another $500. Those were expencives which I didnt find in previous online agreement. Avis robbed me. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by ARCHELAOS - 14 May 2018
" We dropped off the car at the city center instead of the aerport free of charge. "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by HAOLAN - 09 May 2018
" Very helpful and good service "
" Very helpful and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by NEBOJSA - 24 April 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELGRADE, ZZ - Reviewed by NADIM - 31 July 2017
" Friendly staff. Straightforward pick-up/return process. Will use again. "
BELGRADE, ZZ - Reviewed by ANDRIJA - 24 July 2017
BELGRADE, ZZ - Reviewed by ANNA - 22 July 2017
" Not a good choice. They don't clarify in terms and conditions that the deposit is 800euros blocked for 2weeks and not 24h. Some of us have economical issues and these 800euros are priceless sp their decision was not to let us rent a car after waiting for them for 20min and signing the papers sp they declined for refund. Never happend tome before when choosing another car company. Never gonna try it again!!! "
" The employee tried to be very helpful but autoeurope has unclarified issues. The complain is that they don't use a mobile number and the local charges are wayyy too off. Also the employee was 20' late. "
BELGRADE, ZZ - Reviewed by BOJAN - 18 July 2017
BELGRADE, ZZ - Reviewed by MILOS - 13 July 2017
" Good prices and nice selection and availability "
" Waited for 30 min more at the delivery point to pick up the car, and it was difficult to get the phone number of the company. And the number provided in the vaucher was wrong "
BELGRADE, ZZ - Reviewed by ANDRIJA - 29 June 2017
BELGRADE, ZZ - Reviewed by BOB - 20 June 2017
BELGRADE, ZZ - Reviewed by JOHANNES - 25 May 2017
" Seems ok but wonder if they are there for the customer if help is needed. "
" Good material and helpfull staff. "
BELGRADE, ZZ - Reviewed by IVAN - 25 May 2017
BELGRADE, ZZ - Reviewed by MARIO - 19 May 2017
" Straightforward rental..Thanks "
BELGRADE, ZZ - Reviewed by CHRISTOS - 11 May 2017
BELGRADE, ZZ - Reviewed by ALEXANDER - 05 May 2017
BELGRADE, ZZ - Reviewed by ZACHARIAS - 21 April 2017
" Great Price from Auto Europe "
" It was a good surprise my upgrade to a Ford Focus Automatic from Posrednik, big thumb up there!!! Rather that they had to keep larger amount in my credit card for it. Car was new 50,000km but it was bumbed all over with scratches and lines from opening of doors and took us some time to check in and leave. at the returning the process was faster but I was annoyed when I asked the company when the insurance on my credit card will be free and he responded that i should call my Bank to take care of it because is not there policy to do that. "
BELGRADE, ZZ - Reviewed by STAMATIOS - 22 March 2017
BELGRADE, ZZ - Reviewed by STEFAN - 09 March 2017
" Always good "
" Always great "
NIS, ZZ - Reviewed by MILAN - 18 January 2017
BELGRADE, ZZ - Reviewed by ALEKSANDAR - 03 January 2017
" We "
BELGRADE, ZZ - Reviewed by NIKOLA - 09 December 2016
" Fast, at the first sight professional and convenient. "
" Additional costs, which are not mentioned at first (800? card block or 12? instant payment in order for 800? not to be blocked?!). Long time for the paperwork completed at the street. Lack of the international experience. "
BELGRADE, ZZ - Reviewed by SASHA - 20 November 2016
" Always fantastic - brilliant service. However please assist in obtaining my deposits back. This is the 3rd time since July I have rented a vehicle and I have not received any of my deposits back. Thank you! "
BELGRADE, ZZ - Reviewed by MILUN - 17 November 2016
" Good guys, everything was fine. "
BELGRADE, ZZ - Reviewed by FILOTAS - 21 October 2016
" Delivery procedure was long (more than 45 minutes) "
BELGRADE, ZZ - Reviewed by JOHANN - 05 October 2016
" Good service and competitive prices. Despite full coverage booked through Auto Europe, the local agent was pushing for their insurance coverage. "
" The car received was a Toyota Avensis with 98.000 km and many small damages on the frame. "
BELGRADE, ZZ - Reviewed by JOHN MARY - 05 October 2016
" In general I was satisfied, but I don't agree with the penalty they imposed on me because the fuel tank was full, and this for a cause. We arrived in the airport parking 5.30 in the morning, because we had an early flight, and at 5.25 we stopped on a fuel station to fill the fuel tank, but the attendant informed us that they open at 6.00. we informed the man from Posrednik with this, but he told us that they still have to impose the fine, which they did. In my opinion, I was not in fault for this issue. Thanks "
BELGRADE, ZZ - Reviewed by STEFAN - 03 October 2016
" Last three times when I was using this company, every time I had to wait for someone for around 30min. So expect that Overall everything went fine. "
BELGRADE, ZZ - Reviewed by NASSER - 30 September 2016
" Booked an Auto transmission car and found a manual transmission car. "
BELGRADE, ZZ - Reviewed by STEFANO - 30 September 2016
BELGRADE, ZZ - Reviewed by MURAT - 09 September 2016
" They are so suspicious about the customers. The car that they have given is ok cause they gave what i am reserved, even a bit upgraded to automatic one. But the car was small damaged from the whole sights surely more than 20 points. It was dark when i have got yhe car and they have shown by handy phone light and i have just looked and said ok. When i return the car the guy says for one of the small damages it was not existing before. I spent 10 minutes not to accept it and he made a few calls and after that confirmed !! It was really so uncomfortable in front of my daughter and the other people. "
BELGRADE, ZZ - Reviewed by CHRISTOFOROS - 06 September 2016
BELGRADE, ZZ - Reviewed by VADIM - 22 August 2016
" I got a new operator on every my reply to the email. It was very pity to explain my situation on every my respond. There was a complicated situation with border crossing during my trip. "
BELGRADE, ZZ - Reviewed by M. EMRE - 25 July 2016
" please send me invoice and credit slip for 159.75 Euro you charged me already "
" good "
BELGRADE, ZZ - Reviewed by MILAN - 28 June 2016
BELGRADE, ZZ - Reviewed by IGOR - 10 June 2016
BELGRADE, ZZ - Reviewed by GENNADI - 08 June 2016
" Everything was fine. supper price ,quick and on time service , nice staff. "
" Everything was fine. supper price ,quick and on time service , nice staff. "
BELGRADE, ZZ - Reviewed by BIANCA - 05 June 2016
" Attente téléphonique parfois un peu longue mais accueil téléphonique par le personnel de bonne qualité. Prise en compte des demandes particulières (siège enfant). "
" Accueil sur place (à l'aéroport) chaleureux et professionnel. Recommandations et conseils donnés par le personnel de qualité. Véhicule propre et en très bon état de fonctionnement. "
BELGRADE, ZZ - Reviewed by ZORAN - 23 May 2016
" i've got a very good price for my rental "
" really happy to see that the rental company posrednik has nice new vehicles. "
BELGRADE, ZZ - Reviewed by ALEKSANDAR - 15 May 2016
BELGRADE, ZZ - Reviewed by ANTONIOS - 15 May 2016
" The audio device was not working. "
BELGRADE, ZZ - Reviewed by VIRGIL CRISTI - 06 May 2016
BELGRADE, ZZ - Reviewed by IOANNIS - 16 March 2016
BELGRADE, ZZ - Reviewed by TATYANA - 08 March 2016
BELGRADE, ZZ - Reviewed by ALEKSANDAR - 01 March 2016
" Great job with Vehicle selection and condition. Good price but unhappy about paying additional 20 euros for Posrednik arriving 1 hr earlier. Unfair and not disclosed when booking the car. That is outrageous fee for service. "
BELGRADE, ZZ - Reviewed by MISO - 16 February 2016
" The car company I booked with made me change the reservation around 10 times (not a lie at all!) so that I can get a specific car type "code" in order to receive the vehicle we agreed on. It was hopeless trying to explain to them that I do not see "codes" on Autoeurope, but only car categories. "
BELGRADE, ZZ - Reviewed by MIRJANA - 09 February 2016
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