AUTO EUROPE RUSSIA Car Rental Reviews

ST. PETERSBURG, RU - Reviewed by KEVIN - 15 August 2019

" Confusion leading up to my rental, with two previous vouchers being cancelled and the newest voucher not being sent to me per email. I had to call customer service, which she apologized for the valid voucher not being sent. "

" Europcar responded to my email quickly, raising awareness that Auto Europe did not send me the most valid voucher after cancelling two previous vouchers "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ST. PETERSBURG, RU - Reviewed by KEVIN - 09 September 2016

" My Lufthansa flight had to return to Munich due to a computer problem. I contact your service center and kindly asked to forward my delay on to St. Petersburg for me. The service agent was super friendly and eased my concerns immediately. I am glad I have found your service on line and will not hesitate to use this service again in the future. "

" The young lady at the service desk got my delay message, was prepared for me and provided excellent and kind service. She told me they did not have a navigation system for me, but offered an alternative router for cel phone and it worked very well. She drove us to their main office to provide us this alternative. I will book Thrifty again!!! "