Auto Europe
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ROMANIA CAR RENTAL REVIEWS
AUTO EUROPE ROMANIA Car Rental Reviews
Average Rating for Auto Europe :
BUCHAREST, RO - Reviewed by TANEL - 03 September 2025
" The car has been to accident before our rental, there was serious damage to the front for car. We asked for newer or car in good condition, but agent refused to do so. We then focused of making photos of the front and side of the car, to avoid future disputes. Unfortunately we forgot to take photos of the roof, which had scratches on it. When returing the car, an agent pointed at scratches on the roof and it was blackmailed us to pay to paint (total: 761.47 euros), before returing the deposit. When we asked for video footage of the car, the company refused. Highly objectionable company, never ever again. "
" The car has been to accident before our rental, there was serious damage to the front for car. We asked for newer or car in good condition, but agent refused to do so. We then focused of making photos of the front and side of the car, to avoid future disputes. Unfortunately we forgot to take photos of the roof, which had scratches on it. When returing the car, an agent pointed at scratches on the roof and it was blackmailed us to pay to paint (total: 761.47 euros), before returing the deposit. When we asked for video footage of the car, the company refused. Highly objectionable company, never ever again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CLUJ NAPOCA, RO - Reviewed by JOLANDA - 02 September 2025
" The guy seemed to be very bothered having to attend me, he also told me like you have no insurance while I had. Nerved , unfriendly "
" Very unfriendly staff at the counter! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by SERGEY - 19 August 2025
" "This was a huge disappointment caused by a very poor provider, resulting in both financial and personal damage. I am currently preparing a detailed letter outlining the full sequence of events." "
" "This was a huge disappointment caused by a very poor provider, resulting in both financial and personal damage. I am currently preparing a detailed letter outlining the full sequence of events." "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BUCHAREST, RO - Reviewed by ILIAS - 23 July 2025
" I chose your company to have someone to rely on. If you find a solution to my problem, I would understand if I could recommend you to a friend. I am afraid if they will unblock the money on my card or the car on this trip has cost me more than the trip. "
" They were rude, they asked to block 1400+1550 to get the car (the coupon says only for 1400), and I have an additional amount of 60+ euros that they are charging me without knowing why (I have the breakdown in my account). The car they gave me was smaller and I had to argue with them to give me another one to have my luggage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BUCHAREST, RO - Reviewed by DANIEL - 01 March 2025
" No p4oplems "
" Best car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by ANDREY - 29 December 2024
" you didn't offer as replacement the car from other normal local rent car company (not PAYLESS) "
" we got the car in very bad condition "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CLUJ NAPOCA, RO - Reviewed by IONUT - 03 December 2024
" Super ok "
" Per total am fost multumit de servicii. Biroul a fost chiar in aeroport. A durat cam 10 minute pana mi-au facut contractul de inchiriere si mi-au livrat masina. La retur am mers la parcarea pe care o au la vreo 2 km de aeroport.Am lasat masina acolo si m-au transferat la aeroport. Sericii ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by IVETA - 17 November 2024
" I'm satisfied "
" Would be great to release deposit money faster then 1 week "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SIBIU, RO - Reviewed by JOHN - 01 July 2024
" see above "
" We were unable to rent the car because we didn't have an International drivers license. This should be listed in BOLD on page one of the contract, not page 4 in very small print as one line! We had no car, no refund on our purchase and created an incredible hardship. We are appealing and hope to be reimbursed for a car we never received. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by BOGDAN - 08 June 2024
" I just pay you 150 € for nothing and wich you don't want to return back and I hope that karma will catch you. "
" Trough your company they don't want to akcept debit card for depozit, but next day they akcept it from my friend (Direct) . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by SEBASTIEN - 03 June 2024
" Hi there, I have a current reservation under this voucher number. As per my profile we rent from AutoEurope regularly. Due to travel delays I was inly able to arrive at the airport and pick up the car today, 26 May and not yesterday, 25 May as per my original booking. Unfortunately Alamo advised that we could not pick up the car today under that reservation and we would need a new one. They advised that I speak to AutoEurope directly as to the refund as they required me to make a new reservation with them directly. We did this and now have a car for the duration of the trip. Please advise what I need to do regarding my current booking voucher in progress ? Thank you kindly Suzanne "
" I did not het the rental as the counter informed me I was late and had to start a nee rental on the 26th. I contacted you via email immediately and submitted a request online. No feedback this far. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by MORDECHAI - 24 May 2024
" A shame Auto Europe is offering this Co. at all "
" Waited more then an hour for pick up at the airport, very rude behavior from the person at the counter, Wanted to push me a smaller Car reserved, had to wait at the station an hour for the car to get cleaned and ready. A very old car (122k km). Not a word good to say "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
CLUJ NAPOCA, RO - Reviewed by ERWIN - 16 May 2024
" Auto Europe was always ok for me "
" I cannot give my final opinion, because they blocked excess of 1450 EUR on my CC for 28 days ! And the return inspection was very intransparent , since the guy documented it on his smartphone and i could not verify anything what he noted !! He seemed , nevertheless not to have any complaint and promised to send the report via email ...until today i have not received anything . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BUCHAREST, RO - Reviewed by ERDAL - 20 December 2023
" Way better than expected. "
" Very professional and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CLUJ NAPOCA, RO - Reviewed by ALEXANDER - 23 November 2023
" 3 weeks ago I've sent refund request to Auto Europe along with all required documents. Unfortunately I still haven't received any response from Auto Europe . Auto Europe didn't even confirm that my request was received. So I can't recommend Auto Europe to friends. "
" More then I expected "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by IOANNIS - 19 November 2023
" I will rent again from that company for sure. "
" Everything step of the rental was perfect and quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by DANIEL - 15 October 2023
" All was good. "
" Great experience; the only negative thing - the office's place at OTP airport was recently changed, but the signs still doesn't updated. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TIRGU MURES, RO - Reviewed by ZSOLT LASZLO - 12 October 2023
" All good as usual "
" Everything was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CLUJ NAPOCA, RO - Reviewed by DAVID - 29 August 2023
" The booking experience on Auto Europe is always good. The experience with Klass Wagen was fine, just not the most pleasant if you are unaware of their practices. "
" I have some thoughts on Klass Wagen. First of all, the excess situation. In Europe this is common practice that you need to buy additional insurance to cover the excess. I had done so with an insurance company back home. So far so good. But when arriving at Klass Wagen they inform me that if I don't take their excess coverage they will not provide an additional vehicle if this one brakes down, they will not tow the car (I guess that can be overcome by being part of an automobile association), and they tell you to bring back the car fully washed!! The washing part was completely baffling to me as I have never heard of that this day and age. If you are on a tight schedule...I guess you are better off renting somewhere else. To be fair, if you'd rent directly from Klass Wagen they told me all is included (though at a higher rate than Auto Europe). Just know that renting via a 3rd party will have Klass Wagen apply the crazy policy onto your rental. As for the cost of this Klass Wagen insurance, it would've been almost 3x the price I paid on Auto Europe for the rental. The excess for the car we rented was set at €1700 and was (per usual for most rental agencies in Europe) blocked on my credit card. Still, it felt like they were trying to rob me with the excessive amount they would charge. So, we just kept the home country insurance, had the excess blocked on my credit card and washed the car before returning. Because of meticulously checking the car before taking if off the lot at the start of the trip, there was nothing they found. So for me, it ended well. Please note that if you would get the Auto Europe excess insurance, Klass Wagen will still tell you that you would be better off paying their excess fee. Beware and weigh your excess insurance options (including theirs) before renting. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by VALENTIN - 23 August 2023
" Easy straightforward to deal with, no hidden fees, and everything was was upfront and easy to understand. Thank you! "
" Klass Wagen was very professional and the staff was very kind and easy to deal with. The vehicle was clean and in good working order. All that being said the model Skoda I had it lacked sufficient power if I needed to pass a vehicle or if had to go up a steep hill. I want to make sure that it is understood that the staff and Klass Wagen were great and that I would definitely recommend them and that I would use them in the future. It's just that the model I had I wouldn't use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by CAIUS ADRIAN - 20 June 2023
" Overall 6 from 10. "
" Old car, over 150000km. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CLUJ NAPOCA, RO - Reviewed by ARIE - 05 June 2023
" פרט לכך שדרשו לנקת חיצונית את האוטו הכול עבר בשלום "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by DAVID - 24 April 2023
" אתר נגיש וקל "
" מאוד מרוצה וממליץ מאוד "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by ROMAN - 17 April 2023
" AutoEurope is great tool to find good car rental deals, however this one time it could have been better. "
" the car had 143 000 + km, tire pressure control light constantly on, although tire pressure was ok. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BUCHAREST, RO - Reviewed by GAVRIEL - 07 April 2023
" I expect adequate compensation from you, otherwise I will take legal action and I will publish in the groups my experience with you. I have sent you all the correspondence on WhatsApp and also pictures. Thank you and have a nice day. "
" I arrived at the airport and there was no representative. I looked for him in several places and after 20 minutes he arrived. I ordered a Mercedes car and received a Renault (and I also added money for all sorts of things I requested). After 5 minutes of driving the car, a tire pressure light came on. I talked to the office and they told me to continue because the wheel sensor was broken. I continued and after a few hours the brake lights came on. And the slip and of course I wrote to you and to the company and nothing helped. There is an email correspondence with attached photos. There was a situation where a red light came on and the car didn't want to go. I pulled over for a few hours. Your car ruined my vacation and disrupted my plans. I cut my trip short "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by BARBARA - 30 March 2023
" The vehicle (Dacia Logan) was fairly old (120,000kms) and driving felt clumsy (no power steering?!). The passenger seat was very dirty despite Auto Europe's policy of no drinking and no eating inside the car. Seatbelt case on driver seat was broken (I could still use it but didn't seem to be lasting very much longer). "
" Very friendly, efficient and helpful staff on collection and drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BUCHAREST, RO - Reviewed by NICOLE - 17 March 2023
" I plan to help people not to fall for the trap and advertise your trap in as many places as possible to help other people to look out for your small print and not to trust auto Europe. "
" My problem is with auto Europe not with Payless. Euro Europe charged a cheap price for the car and then added a clause in small print that I would need to pay about 120 euro for a tank of gas no matter how much I used. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by SHIFRA - 10 March 2023
" Love the car and the service "
" I like the all experienced but it took time at the beginning no one was at the office it took about 20 minutes until they arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by ANDREAS - 08 February 2023
" Very good. "
" VFM rental company. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by SHIRIN - 03 January 2023
" Overall the experience was very good. The only downside is that when you book through AutoEurope with Zero Excess, the rental company blocks a deposit of 2,000 Euro, which is too high in my opinion. "
" Overall the experience was very good. The only downside is that when you book through AutoEurope with Zero Excess, the rental company blocks a deposit of 2,000 Euro, which is too high in my opinion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIMISOARA, RO - Reviewed by SEBASTIAN - 02 January 2023
" I will never book with you (AutoEurope) again. I had to pay for the tank of gasoline on top of the rental fee agreed. This was never disclosed when booking the car, and obviously I had to pay a significant premium for the gasoline, think somewhere around 60 eur for 30 liters or so... "
" Read below comment about AutoEurope "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BUCHAREST, RO - Reviewed by CHARLES - 15 December 2022
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by VITOR - 05 December 2022
" Staff very fiendly and competent "
" Staff very fiendly and competent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by MICHAEL - 22 November 2022
" Execellent. Very friendly staff. "
" Execellent. Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIMISOARA, RO - Reviewed by ALEX - 21 November 2022
" I'm a frequent user of Auto Europe's services and I would totally recommend them. "
" Payless has charged me 130 Euro for a pre purchased full of tank which is twice the value at a gas station - the rented car was a Renault Megane. On the booking confirmation the range for the pre purchased tank was 60-130 Euro. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by MICHAEL - 19 October 2022
" Excellent and uncomplicated service. The team is great. "
" Excellent service. The team is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by ALINA - 10 October 2022
" I have been booking with Autoeurope for years and I got used to a certain format of bookings. That suddenly it changes and autoeurope accepts to give in rent cars on the principle empty fuel tank and charging full tank extra at the beginning with the highest price, I would not have expected. I feel like I have to watch my back and not booking over autoeurope because is nothing sure that a new small clause will not appear somewhere. sorry, but I feel autoeurope loses credibility "
" Hidden costs, not taking responsability when an issue occurs, blame the agent booked over (autoeurope) and does not want to take responsability "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CLUJ NAPOCA, RO - Reviewed by ADI - 13 August 2022
" Good value "
" Very not organized drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BUCHAREST, RO - Reviewed by IOANNIS - 05 June 2022
" Μ "
" Μ "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by IULIAN - 01 June 2022
" The car was quite old, the wipers wore dry, noisy and not efficient, otherwise no special problems "
" The car was quite old, the wipers wore dry, noisy and not efficient, otherwise no special problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BUCHAREST, RO - Reviewed by MOSHE - 27 April 2022
" Bad experience. See above "
" The rental payment included full petrol tank - prepayed , but when i arrived at the counter they enforce me to pay the petrol again ( did not let me take the car as is and return the same ). I payed 130 euro , almost double the price in the gas stations. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by COSMIN - 08 March 2022
" The only inconvenience was the high mileage of the car (almost 100.000 km) "
" Fast pick-up of the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BUCHAREST, RO - Reviewed by JAISSON - 28 October 2021
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BUCHAREST, RO - Reviewed by CARSON - 07 September 2021
" Good price but the cars aren't the most modern. "
" The car was a bit older. Not too bad, just a few years probably. But it was the first car rental I've had recently that didn't have Apple CarPlay or Android Auto. The office wasn't open at the stated business hours when I returned the car. I had to wait about 60 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BUCHAREST, RO - Reviewed by KREON - 04 August 2021
" Not efficient or easy to work with "
" The car had electrical issues- the dashboard would not work at times which made it extremely unsafe to drive. The parking brake was not operational. The infant car seat was the cheapest of the market and incredibly unsafe for a baby so we had to buy a new one while travelling. Overall a terrible car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by FLORIN - 08 May 2021
" Made three consecutive bookings but was informed the other two will be cancelled due to a system error which rendered me unable to enjoy my holidays and had to change plans. "
" Made three consecutive bookings but was informed the other two will be cancelled due to a system error which rendered me unable to enjoy my holidays and had to change plans. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BUCHAREST, RO - Reviewed by LIVIA - 13 April 2021
" - "
" - "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BUCHAREST, RO - Reviewed by VALENTIN - 28 December 2020
" You have also the guts and are shameless to deal with the retailer that he should charge 80 Euro for the fuel not accepting full to full. You are a broker not a car renter and and this is not visible on your site. also the fuel policy and other insurance policy is well hidden until you do the payment. "
" Cancelled the booking, with this all the payment has gone not received any money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
IASI, RO - Reviewed by MADALIN CIPRIAN - 11 September 2020
" Nice car, professional staff, as always. "
" Services were as I was expecting, very professional. I'll rent from them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by CLAUDIU - 04 September 2020
" ............................................. "
" am optat pentru o masina renault clio cu pilot automat,si mi a dat logan fara pilot automat(cu toate ca puteam sa optez eu,pentru acel logan,in oferta de atunci)...murdara,bec aprins in bord,etc "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BUCHAREST, RO - Reviewed by DAN - 11 August 2020
" ... "
" The pick up point was closed. I was shuttled to another pick up point next to the airport. Lost a lot of time. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CONSTANTA, RO - Reviewed by CARAMAN - 30 July 2020
" Very nice experiente. "
" A good experience "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
IASI, RO - Reviewed by MADALIN CIPRIAN - 29 July 2020
" As expected. Very good experience. "
" As expected, cause I'm a regular client for them, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by SILVIA - 28 July 2020
" I always book car rentals through autoeurope. "
" Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by MARTIN - 25 July 2020
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CLUJ NAPOCA, RO - Reviewed by ADRIANA - 11 July 2020
" Always easy and good prices "
" Very helpful staff and good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IASI, RO - Reviewed by MADALIN CIPRIAN - 08 July 2020
" The main word will be disappointed. I'll rent again cars from Hertz where the blocked amount is their maximum for a no SCDW option as the law is saying, even if I'll ned to pay 20$ more. "
" Someone from the rental company had to call me to confirm that they received the rental request, and it didn't happen. On the rental company office, I had to pay another 30$ for SCDW to reduce the amount of blocked money from 2200$ to 150$. The legislation tels that the max amount that can be blocked is the maximum that they request for a no SCDW option. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
IASI, RO - Reviewed by MADALIN CIPRIAN - 11 June 2020
" Best! "
" The best experience. It is the second time when I use Hertz services and they were at the desired quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IASI, RO - Reviewed by MADALIN CIPRIAN - 18 May 2020
" I'll definitely rent again from hertz. "
" It was a nice experience. I received a car from the next category, which was great and useful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by NATHAN - 06 May 2020
" I did not get the small car I was looking for instead I was given another car much bigger of which I wasn't use to driving which made me feel much more paranoid about driving. And when it came to having the balance held on my credit card they were unable to do this after almost 10 attempts at releasing the balance and I almost missed my flight as well as wasn't able to buy the stuff I needed to get in duty free as I was in a rush as they took almost an hour and half trying to sort the issue out. Instead I had to wait almost a month to get my £800 back on my card of which effected me with my bills and even my disposable income for things like food shopping and traveling to work "
" I did not get the small car I was looking for instead I was given another car much bigger of which I wasn't use to driving which made me feel much more paranoid about driving. And when it came to having the balance held on my credit card they were unable to do this after almost 10 attempts at releasing the balance and I almost missed my flight as well as wasn't able to buy the stuff I needed to get in duty free as I was in a rush as they took almost an hour and half trying to sort the issue out. Instead I had to wait almost a month to get my £800 back on my card of which effected me with my bills and even my disposable income for things like food shopping and traveling to work "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by NICOLETA - 07 March 2020
" I had a bad experience,I won't rent a car using auto europe site. Both PAYLESS and auto europe contributed to this bad experience. "
" I had a bad experience, I won't rent a car from PAYLESS again. Both PAYLESS and auto europe contributed to this bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by OR - 05 March 2020
" I use autoeurope for years - and will continue so "
" everything was good and as expected - except that I booked and hoped for a Ford Focus - received Opel Astra which I don't like - the gear shifting is not smooth. The staff was efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by IULIAN - 01 March 2020
" very good experience, highly recommended "
" Very good and reliable service, car was not new but in good condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by CRISTIAN - 28 February 2020
" Very satisfied,nice staff,and very promptly "
" Very good services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLUJ NAPOCA, RO - Reviewed by CRISTIAN - 27 February 2020
" The experience with Auto Europe was OK "
" The charge an extra 10€ for a so called highway fee, even though you tell them that you won't drive on any highways and that the Romanian road vignete is around 3€ for one week. They just tell you that it's their policy and you have to pay it if you want the car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BUCHAREST, RO - Reviewed by IOANNIS - 20 February 2020
" All good "
" Perfect "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CLUJ NAPOCA, RO - Reviewed by COSMIN AUREL - 13 February 2020
" I have got a different car than the one I booked but I that's not a problem. The issue is with the tax they are asking for (10 Eur) for no reason. I reported this to you about one year ago. I really don't find it appropriate. Maybe you can help me to get it back! And also to unblock my warranty on the credit card. Kind regards, Cosmin "
" - they asked me to pay a tax of Eur 10 for a reason I couldn't understand. - I didn't receive yet the money they blocked on my credit card (already more than 3 days) "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by IONEL CRISTIAN - 09 February 2020
" the shown prince on the booking website is very different from what you have to pay. not transparent at all. my intention is to complain towards the authority Of the protection of the client. This action is not against Auto Europe, but against all the rental car companies operating in Bucharest having the same misleading price poliscy "
" using small tricks like - mandatory insurance or the imposing to bring the car with the tank empty to make some money "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by MARCEL - 05 February 2020
" I specifically stated the desire/plan to drive to Bulgaria on my request through Auto Europe. In the voucher back it stated it could not, but no further info was provided. In the end, I had to pay almost DOUBLE of the original price to cross the border for 3 days, absolutely RIDICULOUS !! Felt trapped, and had no other option but to pay. Also, in no where it states the requirement of having to have a valid international license, or they would charge even more. I do not have it and could still drive, obviously with a hefty fee. Above all this, check in process took almost an hour, car had many dents and 2 major windshield cracks. On the drop-off, they were closed (although it says 24-hour operations). Had to call them and in 10 minutes they were there. Then, they "pressured" me about the existing dents, that I had to pay. All in all, the worst experience I even had renting a car, and by far the most expensive one. I rent cars for 20 years, 5-10 times / year, so I'm pretty sure I have some experience and authority in writing this review.... WORST EVER !!! Will not go to Romenia again, certainly not renting with Payless, and very seriously considering never to use AutoEurope "
" I specifically stated the desire/plan to drive to Bulgaria on my request through Auto Europe. In the voucher back it stated it could not, but no further info was provided. In the end, I had to pay almost DOUBLE of the original price to cross the border for 3 days, absolutely RIDICULOUS !! Felt trapped, and had no other option but to pay. Also, in no where it states the requirement of having to have a valid international license, or they would charge even more. I do not have it and could still drive, obviously with a hefty fee. Above all this, check in process took almost an hour, car had many dents and 2 major windshield cracks. On the drop-off, they were closed (although it says 24-hour operations). Had to call them and in 10 minutes they were there. Then, they "pressured" me about the existing dents, that I had to pay. All in all, the worst experience I even had renting a car, and by far the most expensive one. I rent cars for 20 years, 5-10 times / year, so I'm pretty sure I have some experience and authority in writing this review.... WORST EVER !!! Will not go to Romenia again, certainly not renting with Payless, and very seriously considering never to use AutoEurope again.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BUCHAREST, RO - Reviewed by ALEXE - 07 January 2020
" Not pleased. "
" Reservation was made for a 3pm pick up time but did not receive the confirmation email until 5pm after several calls. Car was not available on site and when it arrived it needed refueling which caused us to wait for over an hour. The car insulation was faulty and cold air entered by the acceleration pedal at higher speeds. Exchanged the car, but received another car with the same problem. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BUCHAREST, RO - Reviewed by GHEORGHE - 30 December 2019
" Online booking doesn't match terms and conditions at location "
" No one waiting on arrival. Had to call the office to send someone out and waited about 20 minutes. Required to pay an additional €10 on pick-up, apparently for cleaning? On drop off we were asked to pay another €10 for cleaning but we refused and they didn't seem bothered. However, it's a value for money rental. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by PAVLOS - 11 December 2019
" Excellent Service thank you! "
" Very nice and fast company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by VOLODYMYR - 02 December 2019
" All is ok. "
" Booked Ford Mondeo. Recieved old Audi A4. Audi A has has much less space on back seats... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by ONKAR - 07 November 2019
" Car was very avg , already scratches. Even though I had zero access insurance, they took 20 euros for cleaning the car. It should be mentioned before online itself to have clean deal. No one likes hidden agenda of rental company. "
" we had wait 30mins during picking the car as their system was not working. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BUCHAREST, RO - Reviewed by AMIR - 23 October 2019
" The rental through Auto Europe was easy, quick and cheep. "
" The car was in quite a bad condition, a lot of bangs and dents on the exterior, no antenna, breaks in bad condition and the back panel in the baggage area fell apart. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BUCHAREST, RO - Reviewed by JUHA - 20 October 2019
" Everything worked well. Nothing to complain. "
" Getting shuttle to car park was slow and the car was not ready while we arrived. Car worked well. All other service and vehicle very fine as expected. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by MIHNEA ALEXANDRU - 07 October 2019
" Would recommend without hesitation. "
" Great team working in the Radisson Blu branch! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLUJ NAPOCA, RO - Reviewed by ENDER - 25 September 2019
" All was good, no problems. Yet, not perfect, some time spent at pick-up and drop-off (over 5 min each), car has some damage at the front bar (specified in the contract). "
" All good, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by EWA - 19 September 2019
" Everything OK "
" There was a lack of information regarding why there is no one at the drop off point at our arrival time and the car received was dirty what made it difficult to evaluate the state of the car body which was with a few issues. + we were not informed that there is no liquid to clean the wind-shield which was quite problematic at the beginning of our trip. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BUCHAREST, RO - Reviewed by MIHAI VLADIMIR - 09 September 2019
" Auto Europe is my preferred car rental agent, very clear search and booking process, easy to use. "
" Very good rental experience, professional staff, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by CHEN - 01 September 2019
" Almost missed my flight back because of this. I think Autoeurope should consider removing Sixt Bucharest "Airport" location from their offerings. "
" Sixt car return at the airport is located outside the airport. The airport signs directing towards car returns, direct to another location where other companies wisely located their lots. There are no signs or guidance towards the Sixt return lot. There was no answer on any of the Sixt provided contact phone number to ask where the lot is. Even if you are directed towards the correct location, there i only a single almost hidden sign, and the lot itself is behind several other lots and hard to reach. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by MARK - 30 August 2019
" I expect auto Europe to not work with such unfair companies or at least protect customers and be more transparent regarding the exact conditions. I have ongoing complain and hope for efficient treatment. "
" They were very it efficient on check in. Many customers had problems and it looked like they didn't want to help at all if customers don't purchase extras and wasted a lot of time. The counter didn't have even basic conditions like toilet. On drop off - they charged for minor scratch on body work despite the fact that I have purchased voucher with zero excess. Moreover during the process of getting the car they told me that I am fully covered and shown me as an example to other customers , so that they will upgrade insurance on the spot. Car itself was 90000 km on the road. It had constantly falsely warned regarding low tire pressure - making the driver nervous. It had also a lot of scratches so it is quite weird to charge fully covered customer 200-300 Euros for minor scratch. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BUCHAREST, RO - Reviewed by AVNER - 25 August 2019
" best way to rent a car! "
" overall good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CLUJ NAPOCA, RO - Reviewed by STANISLAV - 24 August 2019
" I was satisfied completely "
" I was satisfied completely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by DAN - 21 August 2019
" Not great, a lot of surprise conditions at the counter, upon pick-up. "
" The car tank was not full when we picked it up. The company intended to block a deposit of 800 Euro on our card for a full month (totally unreasonable and unjustified), just to force us to get a full CASCO insurance, for a fee of about 1,5 times the rental fee. Pretty much a scam. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by ULF - 17 August 2019
" I called AutoEurope for assistance but received word that this was my problem, not AutoEurope's. Not a great way to treat repeat customers that are in trouble that could not be reasonably foreseen. "
" I lost my credit card whilst in transit to Bucharest and Thrify would not allow us to use our debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by AHMAD - 12 August 2019
" Everything was good and easy "
" Really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by SERGIU - 07 August 2019
" The experience with AutoEurope was always excellent for me. They cannot be blamed for the incident I described above. "
" Outside Romania, I always had good experiences with Herz. However, in Romania Herz was a disaster for the 3rd year in a row. This time they tried to give me a damaged car - Opel Astra, licence plate B-95-WOM - rear of the vehicle damaged with broken tail light. I believe it was illegal to drive the car in such condition, not sure how Herz can even consider renting such a car. After refusing to accept the car they brought me a dirty Ford Focus. They said the car washing was closing. I noticed lots of cars in the parking lot and upon inquiring they said they were the next class of cars. I commented that normally in such situation Herz would offer an upgrade and maybe even a discount. They refused, basically saying take the dirty car or leave it. Absolutely disgraceful. Again, this is not a complaint about Herz, rather Herz Romania.... "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
CLUJ NAPOCA, RO - Reviewed by ZOLTAN - 28 July 2019
" Correct service, good cars, nice prices. "
" Dear All, The only on difficulty was the pick up/drop-off at the Cluj airport, as we have arrived in the city, by bus, We had to take tax it the airport and back. BRGDS "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLUJ NAPOCA, RO - Reviewed by CRISTIAN - 19 July 2019
" Good experience with auto europe "
" No problems at the drop-off, but one week after the rental, and they still haven't released the 1300 EURO guarantee blocked on my credit card "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by DUMITRU - 13 July 2019
" Too many additional fees. Finally I paid double of the original amount. "
" Too many additional fees. Finally I paid double of the original amount. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by STEFAN - 13 June 2019
" autoeurope has been very helpful with explaining terms and conditions. fortunately, i was not required to make any claims so i cannot comment on that. Judging by the professionalism, i would not expect any issues with it. "
" great experience, nothing to complain about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by EMILIA - 19 May 2019
" I always use Autoeurope because it's easy to book, all details and options are clear and they are reliable (also with handling issues). "
" Everything went fast and smooth, as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLUJ NAPOCA, RO - Reviewed by STANISLAV - 17 May 2019
" I am quite satisfied with the Auto Europe service. I recommend don't cooperate with Payless Company. "
" I have no good experience. Payless has no office directly at Cluj Airport. After my arrival nobody was waiting for me at the airport. I had to phone (twice) and wait a long time. Payless Office is about 1 km from the airport. Petrol policy also surprised me. Take the car with a full tank and return with an empty tank (I thought it was possible on Cuba only). I returned the car on Tuesday, May 14th but the Excess Amount RON 6989,00 (€ 1499,02) they did not return to my credit card yet. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
CLUJ NAPOCA, RO - Reviewed by GUILHEM - 07 May 2019
" Easy and clear but promoting bad companies such as Payless "
" 65 euros for 1 week? Seemed like a great offer until an additional 94 euros were required for gas (full to empty policy) for a car with a tank that normally would not cost more than 55 euros. Pick up location was at the airport apparently but it wasn't, I had to find someone from another company to call the payless staff to pick me up. 1st and last time for me, I highly unrecommend "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLUJ NAPOCA, RO - Reviewed by MIHAI - 07 May 2019
" Excellent "
" Just perfect from all point of view. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by GEORGE - 19 April 2019
" The reservation was for Renault Clio and the received car was Dacia Logan... Nobody with name board was in arrivals hall, I have waited 40 min... last year same problem... I have waited 1 hour... First tank of fuel was charged 83 € at pick up. IT'S A SCAM! "
" The reservation was for Renault Clio and the received car was Dacia Logan... Nobody with name board was in arrivals hall, I have waited 40 min... last year same problem... I have waited 1 hour...First tank of fuel was charged 83 € at pick up. IT'S A SCAM! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by MIHAI IULIAN - 17 April 2019
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by MARIUS - 15 April 2019
" Everything was ok. "
" Ok, professional people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by TZVI - 13 April 2019
" Easy booking and great car "
" Overall the experience was excellent, the car was great and most things worked smooth. Only thing is we had to wait about an hour in the airport for the guy to arrive. I hope it was a one-time misunderstanding and not a common issue. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by ANCA - 22 March 2019
" I simply love Autoeurope. They've gave me the best price for that service and it's extremely easy and simple to make a booking. I will come back to them whenever I'll need to hire a car. "
" I would recommend surprice with no hesitation. The condition of the vehicle was great and very clean; more than I was expecting for the price that I've paid. The customer service was great, the sfaff very polite and curtenous. I'm pleased to see people that would go above and beyond to help their customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by STEFAN - 13 March 2019
" Ok-ish "
" I booked a ford fiesta, but got a dacia logan. For sure these two models can not be considered as same category (due to car size and car value). Also, the car i was given had an alert light turned on in the cabin during the full rental period. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CLUJ NAPOCA, RO - Reviewed by LOREDANA - 07 February 2019
" Overall a very good experience "
" Overall happy with the rental, 2 things wrong with the car, a sensor for the pressure in the tyres was constantly on and the back wiper wasn't working. Other than that, no problems whatsoever. Your agent, Dan Andrei was very friendly, even though I had to return the car at silly o'clock in the morning. I have already rented another car for May with Payless and I would recommend them to my friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CLUJ NAPOCA, RO - Reviewed by PAUL LUCIAN - 12 January 2019
" I have been booking cars with Autoeurope for the last 15 years. It has been delivering the best deals since. I have no problems booking through them. "
" It is the second time I book Payless . I didn't have any problems so far. I still wait to see that there are no issues after I dropped the car as they still have my money blocked on my credit card. In Cluj they come and greet you and take you to their parking about 1 km from the airport. The car was a 2015 Ford Focus station wagon around 40k . The car was in very good condition . I will rent again from them as the price is unbeatable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by HYUNGKUN - 08 January 2019
" No recommend "
" Not payless, pay more "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 2
CLUJ NAPOCA, RO - Reviewed by JEROEN - 08 January 2019
" Auto Europes customer service was not helpful when I called them to figure out why the rental company wanted to charge my card for excess when I booked zero excess. The person I spoke to had no answers, only said "ok, yeah it must be somewhere in the terms then". "
" Zero Excess was not Zero Excess, we had to block tires and glass damage was not included, the car (or similar category) was not available. Because of the winter time and expected snow I selected a mid size car, and opted for the Zero Excess option to not have to worry if for whatever reason I would have minor damages. On pickup the Payless employee let me know they did not have the car or a similar available and I got a Dacia Logan from a lower category. Then they wanted to charge my credit card with 300 Euro Excess. According to them the Zero Excess option was infact a refundable excess, and damage on tires and windows was not included. For that I had to get an additional insurance. According to Auto Europe this was ok as it showed in the terms and conditions that the Zero Excess option at Payless had an Excess of €300 and did not even cover all damages in that excess. They promised to replace our car the next day at our hotel, however the next day we called to check on when they would arrive and they told us they still did not have the car available as the current renter extended their lease. When informing about other cars that showed available on Auto Europe they stated they only had Dacia Logans, one Opel Astra and one Dacia Duster and if someone booked another car they just gave them a Dacia Logan. Eventually they changed our car after two days for an Opel Astra. So all in all Zero Excess was not Zero Excess, tires and glass damage was not included, the car (or similar category) was not available. Stay away. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by ALEXANDRU CRISTIAN - 04 January 2019
" All perfect "
" Cordial staff, nice cars, fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by SHIRIN SIMINA - 03 January 2019
" . "
" Overall everything went smoothly. The car was almost new in terms of mileage, but it was hit in the back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by AMEYA - 03 November 2018
" Good experience. Professional. "
" Good experience. Professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by CHRISTOPHE - 18 October 2018
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by EMILIA - 11 October 2018
" I like AutoEurope very much because they have an easy to use service and friendly staff to help you solve any issues you might have (for example I've made by mistake a booking for the wrong weekend and ended up at the destination that I don't have a car waiting for me - that was an easy fix). I rent from them in the last 4-5 years, for multiple European destinations. It has always worked smooth. "
" Payless is the most serious company I rented from in Bucharest (I tried 3-4 more). The last 8-10 rentals I only used Payless. They wait for you at Arrivals or if you're late, you call, and they come to pick you up. They always offer additional insurance on top of AutoEurope but if you refuse that's OK. They're serious and polite. They could smile more but that's no problem :) I've recommended them to other people as-well. Always good experiences. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by LISSIE - 11 October 2018
" Easy site navigation and simple to use. "
" The rental experience was awful. The wait time took nearly an hour then there was no shuttle so I had to walk with my luggage to the pickup point. The vehicle they gave me was already very damaged including the windshield. The interior was filthy. The staff were so busy and by the time I got the vehicle it felt pointless to try to ask for a change and I especially didn't want to have to walk back and forth to the rental place again. Overall the pickup was one of the worst I've had. Turn in was a breeze but again no shuttle back to the terminals. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by ANGELICA - 10 October 2018
" very very expensive and extra charges that are not mentioned in the contract. "
" I was asked mandatory to pay the ''additional fees'' in cash on two different rentals which is NOT stated anywhere in the contract and it did not happen only once accidentally. i was charged without any invoice or receipt almost all my deposit for returning the car without fuel, car park fees and extra services which i believe is unfair to be charged such a large amount for these reasons. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CLUJ NAPOCA, RO - Reviewed by DAVID - 27 September 2018
" Very bad and unpleasant. "
" I am DISGUSTED by your policy. I could get the car because I came 5 mn late. It s the first time that I see something like that ! It s absolutely disgusting ! No service whatsoever ! I had to rent an other car. It cost me so much more. I am going to make sure that all my friend know about your VERY bad service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CLUJ NAPOCA, RO - Reviewed by DARREN - 23 September 2018
" Easy booking and good customer service "
" When dropping off the car, the car was evaluated and I was told everything was good and there were no problems. After leaving the country I was charged for an 'extremely dirty' car. When I asked to see prof the pictures they sent me were just of some dirt on the floor from shoes. Nothing I would call extremely dirty. So the person I dropped the car off to either lied or knew nothing and then was charged 60 euros for some dust on the floor "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
CONSTANTA, RO - Reviewed by KOIT - 11 September 2018
" Comfortable and reasonably priced environment "
" The service was good, but the car should be repaired and clean before "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BUCHAREST, RO - Reviewed by MIHAI VLADIMIR - 29 August 2018
" Very fair experience as usual. "
" Very, very, slow pick-up process: one overwhelmed staff at the counter, almost a 30 min. wait for the pick-up shuttle van. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by MARIO - 27 August 2018
" I have used hertz before and always had good experience. Cars were new and up to date. This time things were different. "
" Between deposit and hire I could have bought the car. I was given an office phone which no one replies. Phoned emergency reporting a faulty clutch and was left stranded. Manager in Sibiu was very nice. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BUCHAREST, RO - Reviewed by ASHISH KUMAR - 27 August 2018
" Good "
" It was nice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CLUJ NAPOCA, RO - Reviewed by BEN - 23 August 2018
" Thank you "
" Bogdan was vere halpfull "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SIBIU, RO - Reviewed by AMIT - 05 August 2018
" I received a dirty car, both inside and outside (see above). I would like to get a compensation for this. "
" The car that I received was dirty, both inside and outside. The staff at the counter said that there was no time for them to clean the car and my only option is either take the dirty car or not have any car at all. I would like to get a compensation for this. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SIBIU, RO - Reviewed by ALEKSANDRS - 04 August 2018
" Happy as always "
" All good except picking up a car in cafè is a little concerning. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by FLORIN - 31 July 2018
" Good experience with AUTO EUROPE, but I would mention to my friends to be careful when renting cars from Hertz. "
" Despite the fact that the staff was friendly and helpful, the condition of the car disappointed me a lot. I was choosing to rent the automatic car with super cover insurance thinking that the cars rented by Hertz are almost new and to be protected against damages in case will happen. I was receiving a Toyota Auris with 91000 km, a dirty interior and with many scratches from accidents on the back side. Both left and right sides at the back bumper were scratched. The guy who made the paper marked them up accordingly, so no problem with that, but I was expecting something much better for the amount of money I have paid. On top of that, the car had WINTER TIRES in the middle of July, with outside temperature above 30 degrees. I was mentioning this to the guy , but he told me that are all season tires, which I saw not correct looking for the tires on the internet later. Luckly there were no problems during 18 days, but the handling of the car was not I was used to, most likely due to the tires. In the past I owned a Toyota Corolla and I know how the car brakes and reacts in the corners with good tires. So I was not feel safe in that car with my wife and 2 years old kid. The drop-off was smooth and I'm happy about how the procedures went, but totally dissapointed about condition of the car. I think it's totally not acceptable to have WINTER TYRES on a car in a very hot summer. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BUCHAREST, RO - Reviewed by IOANNIS - 31 July 2018
" NO COMMENTS "
" NO COMMENTS "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by VLADISLAV - 31 July 2018
" I received a new car in perfect condition. The process was fast and smooth without hidden costs. "
" Great experience and staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by ELIAS - 19 July 2018
" perfect to date "
" totally smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLUJ NAPOCA, RO - Reviewed by AMIR - 01 May 2018
" very profesinal "
" in the middle it was always writen :service required and the line of gasolil didnt move "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BUCHAREST, RO - Reviewed by LUIS - 25 April 2018
" Very satisfied with the services. "
" Services provide by SIXT was Dell accessible and informative "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUCHAREST, RO - Reviewed by CAROLINE - 24 April 2018
" great experience overall "
" The staff was really efficient and helpful but the pick-up was complicated because I had an address that didn't correspond (in Pipera), then I was told to go to the airport, and at the end that I was supposed to take the car in the city center (but where, I don't know!). "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by MARUTHI HARSHA - 23 April 2018
" The local taxes were expensive. Didn't expect to pay EUR 30 just for taxes when I booked a car for weekend rent for EUR 6. I think Autoeurope should give some heads up before the surprise pops out of blue. "
" I Believe this is a new company, doing their best with their limited resources. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by ATHANASIOS - 12 April 2018
" EVERYTHING PERFECT! "
" EVERYTHING WAS PERFECT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by BRID - 28 June 2017
" Yes, there were no problems and we were satisfied. "
" Everything was in order, no problems. "
BUCHAREST, RO - Reviewed by ARNIS - 26 June 2017
BUCHAREST, RO - Reviewed by BARBARA - 13 June 2017
" Dear AutoEurope team! We want to draw your attention to an incident at the SIXT rental station in Bucharest airport which throws a very bad light on SIXT employees and thus the company you are cooperating with. We rented a car on Saturday , 10.June 2017 from your company in Bucharest at the Radisson Blu Hotel and handed it back over as planned on Sunday 11.June 2017. Car number plate: IF 07 JHB Customers: Barbara Wienkamp-Weber and Martin Weber, Smakkegaardsvej 121 in 2820 Gentofte, Denmark. When we rented the car, an Opel Astra; a staff member came with us to the hotel garage to write the handing over report. The car appeared generally ok, but not washed, dusty and dirty all around. There were several dents and scratches which wer "
TIMISOARA, RO - Reviewed by VINCENT PAUL CONRAD - 12 June 2017
" read below "
" 1.: payless, tried to get extra charges beside the online payment. 2.: payless asked for 1300? deposit which wasnt mentioned when booking 3.: even though we booked an insurance on top that would cover all costs in case of accident, the payless office would have used our 1300? deposit as compulsory 4.: i typed in that we would cross border from romania to serbia (online), and it didnt say anything about the additional 80? border fee. 5.: our reservation got never sent to payless "
BUCHAREST, RO - Reviewed by VOJTECH - 12 June 2017
" Because I have been travelling with my family and we needed space for our luggage, I have booked the car with the big boot: Skoda Octavia Estate. When we have arrived at Bucharest Payless Car Rental, we were told that there is no type of car according to our reservation. After more than an hour waiting we have been presented with smaller Opel Astra Sedan. We had to travell very uncomfortable, with our luggage in cockpit. Last week, after my coming back from holiday, I wrote a complaint to Auto Europe. I have not got any answer yet. "
" No type of car according to our reservation and long waiting in carpark. "
BUCHAREST, RO - Reviewed by JOANNE H. - 10 June 2017
" Process was good. Little unclear on the locllayment for the drop off fee and how that was displayed and calculated, but was all visible enough and good enough to use you again to book our follow up booking in Slovenia. "
" The car was in horrible shape and had numerous issues. The Payless representative from the country/corporate team went on to lie to us, also requiring a multi hour detour to swap the car out, only to find out the replacement car was even worse and not as described. Still waiting for proper responses from them, and will be pursuing a full refund. Absolutely horrible company and experience. Only upside was their two local reps, who went out of their way to try and help, but their hands were tied by inventory and the condition of the vehicles. "
BUCHAREST, RO - Reviewed by RADU - 03 June 2017
" Failing to provide a car {attempts lasted 6 hours to get a car which was road worthy) left to look for another car rental company. Rental and warranty charged/blocked and not yet returned/released. No courtesy to be taken back to terminal, left to go by taxi. After leaving Facebook note, told to get in touch with company's complains department. IT SHOULD HAVE BEEN THE COMPANY CONTACTING THE CLIENT TO DISCUSS AND SOLVE!!! "
" Substandard cars, with out the appropriate service and maintenance "
TIMISOARA, RO - Reviewed by SUSAN - 03 June 2017
" Auto Europe never sent the paperwork to Payless so when we arrived, they had no record. They were wonderful that they found us a car and were a pleasure to work with on pick up and drop off. "
" They found us a car even though they didn't have the paperwork. "
BRASOV, RO - Reviewed by CHARLES - 12 May 2017
" We were not informed about the one-way drop fee ahead of time. We were grateful for being reimbursed but it was still a hassle to deal with while trying to pick up our car. "
" We had an incident with the rental company where the guy tried to say there was a scratch on the car where there clearly was not when dropping off the car. The location where we initially picked the car up was very friendly and helpful and much better to work with. "
TIMISOARA, RO - Reviewed by MIHAI - 04 May 2017
" It was a very big difference between the price initial, about 45 euros, and the final price, about 135 euros because of the taxes for Hungary. Despite both countries are EU members. "
" We are forced to not take the car because we didn't want a Dacia Logan and they have in the parking only this car. We initialy opted for a Ford Fiesta or similar. Because of this situation we have lost all the amount payed( about 45euros) , and we were forced to find another car from another car rent company. We have lost a lot of time, money and nervs. "
BUCHAREST, RO - Reviewed by LAMPROS - 03 May 2017
BUCHAREST, RO - Reviewed by LEE - 01 May 2017
" I checked one-way pay is 50 euro. But off-line pay is 60 euro. There are different. Add, I quoted 125 euro but I want to pay Lei ( Romania money and rate 4.45 ) Actually they need 750 Lei. ( rate 6 ) I can not understand this situation. and other things are good. Finally, Auto Europe and Payless are different!. "
" I checked one-way pay is 50 euro. But off-line pay is 60 euro. There are different. Add, I quoted 125 euro but I want to pay Lei ( Romania money and rate 4.45 ) Actually they need 750 Lei. ( rate 6 ) I can not understand this situation. and other things are good. "
BRASOV, RO - Reviewed by DANIEL - 26 April 2017
" Very good service "
" Actually it was called autonom. They gave very good service but price was too high relative to other rental experiences. "
BUCHAREST, RO - Reviewed by PANAGIOTIS - 24 April 2017
CLUJ NAPOCA, RO - Reviewed by PANAGIOTIS - 21 April 2017
BUCHAREST, RO - Reviewed by TACHE - 20 April 2017
BUCHAREST, RO - Reviewed by STEPHEN - 10 April 2017
" Website finds good prices. "
" Car was heavily smoked in and not cleaned well. Ashes on floor and between seats. Car body had more dings and dents than normal and guy doing pre-inspection tried to not make note of many. On return he wanted to charge even for a very tiny drop of fingernail polish or something on the bumper. Good prices but be very careful with them! "
CLUJ NAPOCA, RO - Reviewed by DANIELA - 02 April 2017
" - the car was very used ( 92000km) - the car was dirty, with lots of scratches, the front front chairs had broken upholstery and the rear chairs were extremely dirty - the car had a technical problems that I solved very difficult and after several phone calls - the remote control of the alarm caused spontaneous problem at the signaling system of the car . It was enought that the person which gave us the car keys had tell it to us... "
CLUJ NAPOCA, RO - Reviewed by JOAO - 16 February 2017
" The only problem I find, was that I had to pay an extra 10?, for a "highway tax", and I didn`t now that it is legal. "
BUCHAREST, RO - Reviewed by RAZVAN - 15 February 2017
" Payless have not cceptes a credit card of the second driver for the security deposit eventhiugh they said they will. We have lost the car rental for both of the cars unfortunatelly which was amounting to 200 euro "
BUCHAREST, RO - Reviewed by MARIUS - 28 December 2016
BUCHAREST, RO - Reviewed by KOVACS - 28 November 2016
" Due to the fog the plane could not take off from Cluj to Bucharest, which is why I could not get the rental car.I called directly the Payless Bucharest and I explained what happened.Is there any possibility to consider this payment advance for a future rent?Within a week I intend to rent the same car for the same period from the same company in the same city. "
" Due to the fog the plane could not take off from Cluj to Bucharest, which is why I could not get the rental car.I called directly the Payless Bucharest and I explained what happened. "
BUCHAREST, RO - Reviewed by VASILEIOS - 28 November 2016
" I was asked to pay in the desk 10E as highway tax. and the guy try to exploit another 10E as "winter fee" which in the contract was written as a free obligation of the company to provide winter tyres. Moreover, in the contract the final amount was 20euros. I have payed 29 during the reservation and the guy told me that the 9E was the commission of auto europe. is this right? "
BUCHAREST, RO - Reviewed by DOUGLAS - 25 November 2016
" It's always a surprise to discover how much the full insurance will cost when getting to the car rental - it would be very helpful if we could use this information when comparing your offers. "
" Service was unfriendly, the car had an error message, customer service was unhelpful and the full insurance amount was arbitrarily expensive. "
BUCHAREST, RO - Reviewed by MARK - 22 November 2016
BUCHAREST, RO - Reviewed by NIKOLAOS - 18 November 2016
BUCHAREST, RO - Reviewed by KOVACS - 14 November 2016
CLUJ NAPOCA, RO - Reviewed by PAUL - 08 October 2016
" Good "
" Extremely good experience. Their representative un Cluj is doing a very good job. "
BUCHAREST, RO - Reviewed by LEONID - 05 October 2016
BUCHAREST, RO - Reviewed by GIUSEPPE - 22 September 2016
" SATISFIED IF AUTO EUROPE WILL REFUND ME THE WHOLE AMOUNT (389 euro) red more about payless "
" ONLY ABOUT PAYLESS, otopeni airport, bucharest. (1) when I left the car there are only two very little scratches on the low side of the front bumber (maybe when I take the car, too little to be viewed!). they wanted 350 euro to change the WHOLE BUMPER ! I have some pictures of that, if auto europe need of that. 2) I have insurance with auto europe , so auto europe must refund me, but payless used an exchange rate very high (4,61 lei for 1 euro instead of 4,1.4,3 as usual in that time), so they take me 389 euro for a damage (they sied) of 350 euro. How much do auto europe refund me? 389 euro or 350? "
CLUJ NAPOCA, RO - Reviewed by GUIDO - 17 September 2016
" The car was ok (but not cleaned). But during check-out time (sept. 14th-5 AM) we lost our airport parking ticket. The employee of the AUTONOM SERVICES SA required first 100 ? (!), later 75 ? and at least, after discussion with the cashier of the parking 50 RON (!) to compensate for the loss! We paid and afterwards we found the ticket again. Too late to discuss, because we had to check in our flight. Who said corruption????? I mean this is scandalous. "
ORADEA, RO - Reviewed by IOAN - 16 September 2016
BUCHAREST, RO - Reviewed by RADU MIHAI - 13 September 2016
BUCHAREST, RO - Reviewed by FÉLIX - 30 August 2016
" good price, you must advance fiance by visa or cash but refund when return car "
BUCHAREST, RO - Reviewed by VIOREL - 26 August 2016
" The car had 106,000 km, no cruise control, the windshield wipers were very old and not working properly, and the remote control lock didn't work. I will NOT rent from Hertz Romania again. "
BUCHAREST, RO - Reviewed by DORON - 22 August 2016
" The whole issue of car insurance is very deceptive, and we were sorry we had bought excess coverage from Auto Europe, because that didn't prevent the rental company from blocking a large sum on our credit card unless we bought the car insurance from them directly. When we said we had prepaid the coverage they acted as if they didn't know what we were talking about rather than explaining how it works. We feel like both companies profit from leaving it vague and confusing so that you end up double paying, making the rental much more expensive than you originally expect. "
" The rental was fine but the issue with insurance (listed above) made it much more expensive than we originally planned. "
CLUJ NAPOCA, RO - Reviewed by HENRI - 19 August 2016
" as always, whether in America or in Europe, we have been satisfied "
" good car, no problem..... HOWEVER For some reason I mentioned renting cars in the USA to the guy at HERTZ counter and he said: I don't like Americans !!! I told him "I am American" (a lie, I'm French), and he said "sorry", I said you must present apologies, sorry is not enough, and he told me: I apologize. Why does he work for HERTZ if he doesn't like Americans??? everyone thinks what they want, but that kind of remarks is UNBEARABLE. "
BUCHAREST, RO - Reviewed by MARIUS - 17 August 2016
IASI, RO - Reviewed by ALES - 13 August 2016
" They have no desk at the airport. I had to call the number from voucher and wait an hour before the car was delivered. All paper work was done at airport parking then. "
BUCHAREST, RO - Reviewed by CATALIN - 11 August 2016
" fast, easy rentals. no problem at all. good choices for rental companies "
BUCHAREST, RO - Reviewed by OANA - 10 August 2016
" I had to return the car two days earlier and surprisingly I did not get s refund. This is not the first time I rent a car and other companies refunded me anytime. But it is the last time I rent a car from this comoany. "
" The process was very long. But overall, the staff was nice. The car though was in very bad shape "
BUCHAREST, RO - Reviewed by KOVACS - 01 August 2016
BUCHAREST, RO - Reviewed by DANIEL - 12 July 2016
" I liked the van I rented. It worked very well. I was very disappointed when I was to pick up the van and I was told to pay an extra 150 euro tax for crossing the border. I didn't notice any information about this extra tax before making the payment online. After I made the payment, on the voucher was written about this tax. But, I felt I didn't have all the information clear before I made the payment online. I choose your company because you stated that you want your clients to know clearly what is included and what is not included in the rental. Unfortunately, this tax was not included in the rental but I didn't know until the day I picked up the car. "
" The car was not clean inside. After I picked it up I had to stop to a carwash place to clean it before I could use it. "
BUCHAREST, RO - Reviewed by MERKULENKO - 02 July 2016
" process of return of the car the too long "
CLUJ NAPOCA, RO - Reviewed by GERARD - 02 July 2016
" Absolutely perfect very kind people and very good service "
" Absolutely perfect very kind people and very good service "
IASI, RO - Reviewed by GEORGIOS - 01 July 2016
BUCHAREST, RO - Reviewed by PETER - 16 June 2016
" Die Dame am Telefon beim Bestellen war sehr höflich! "
" Mir hat sehr gut gefallen, dass wir vom Flughafen abgeholt und wieder zurück gebracht worden sind! "
BUCHAREST, RO - Reviewed by STEFAN - 15 June 2016
" All ok on Auto Europe's side. "
" I took the car with a broken light bulb. I had to pay myself for the repair and then sixt to pay me back - this part worked ok. The service partner sixt recommended in city Pitesti was very unprofessional - Amat Service Pitesti. "
BUCHAREST, RO - Reviewed by MOHAMED - 07 June 2016
" Receiving car was a bit of a hassle, luckily I was not in a rush. Drop-off was extremely smooth and the agent was extremely helpful. "
BUCHAREST, RO - Reviewed by STEFANO - 03 June 2016
BUCHAREST, RO - Reviewed by ROGER JAKOB MARTIN - 29 May 2016
" We had to call Auto Europe (payless) and approx. 15 minutes later company representative met, picked us up ant together we went to car renting company. All paperwork were done serious and professionnell. Instead of booked car Skoda Octavia we got Citroen Combi as similar car. Was OK for us, Citroen offers more place for us 4 passengers. Were were satisfied with Auto Europe and will book them again. We could recommend Auto Europe. "
" We had to call Auto Europe (payless) and approx. 15 minutes later company representative met, picked us up ant together we went to car renting company. All paperwork were done serious and professionnell. Instead of booked car Skoda Octavia we got Citroen Combi as similar car. Was OK for us, Citroen offers more place for us 4 passengers. "
BUCHAREST, RO - Reviewed by ÖZGÜR - 23 May 2016
" I use autoeurope several times. I dont have any problem about Auto Europa "
" everything is very good. they support me very well. only problem is romanian roads. very terrible ones. "
BUCHAREST, RO - Reviewed by GUIDO - 22 May 2016
BUCHAREST, RO - Reviewed by GUSTAVO - 21 May 2016
" They were not there when we arrived even though we provided all our flight info. Our booking was not on their system and it took them 1 hour to get permission from "?" Even though i had the auto europe voucher. After All this we were given a very bashed up Ford Focus which took 30 min. To do body work damage check prior to leaving! When we returned the car they didn't want to give us a copy of the returned vehicle alleging the office was shut. ( we arrived at 4 pm. Very poor manners from all staff until we got firm with them and then they changed their attitude a bit! "
TIMISOARA, RO - Reviewed by TOMMASO - 19 May 2016
BUCHAREST, RO - Reviewed by SILVIA - 08 May 2016
" I like Auto Europe services, I believe delivers a very professional service. In fact, when I travel abroad I rent cars only through your website. "
" We arrived half an hour in advance and Hertz desk people (otherwise nice) said they have our car still at the cleaning. They offer to upgrade 2 classes for 5+VAT and we got a Ford that was looking bad. Apparently had a number of accidents and the problems were not fixed, the car body had a lot of scratches including one of the lateral mirrors missing completely the box behind + other problems. The engine worked fine, was pleasant driving and the car was clean inside. "
BUCHAREST, RO - Reviewed by ORAN - 30 April 2016
" Payless gave us one of the worst car rental experiences we have ever had. The car was not checked properly before given to us. No brakes were in place. We had to waste half a day to fix that aside from the fact we were in danger most of our trip (with two little kids at the back!). On top of that, half of the lights stopped working during game the trip. In addition we had to wait for almost half an hour for the rep to come to the office (we arrived at 8:30 and he was there at 9). And then, while we almost miss our flight he started arguing with us for a notch of fuel missing of the fuel tank). Hope to never rent with them again. "
CLUJ NAPOCA, RO - Reviewed by MATHIAS - 27 April 2016
BUCHAREST, RO - Reviewed by MANUEL - 29 February 2016
" I think Auto-Europe should try to find a better system to deal with the extra-insurance without having the rental companies requesting to block a large amount of funds from the credit card even when the client already paid for that with Auto-Europa, which was the case with this rental. This time Hertz blocked 900 Euros from my credit card and I had already opted with extra insurance. A shame. "
" I repeat what I wrote above. "
BUCHAREST, RO - Reviewed by MARIUS - 23 February 2016
SIBIU, RO - Reviewed by DAN - 21 February 2016
" Es hat eine Weile gedauert, einschließlich mehrerer Telefonate bis das Ergebnis reif wurde. Unnötig. "
" Rasches Erledigen der Angelegenheit, Mitarbeiter freundlich und entgegenkommend. "
BUCHAREST, RO - Reviewed by KOVACS - 16 February 2016
" The plane has landed with 2 hours late in Bucharest, which is why I had to pay 30 Euros extra/ night fare/ for Hertz rent a car, although I announced them in advance by phone about this late! "
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