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PORTUGAL CAR RENTAL REVIEWS
Car rental reviews in Portugal
Portugal sits on the westernmost coast of the European continent. It is regarded as one of the oldest European countries, with its borders seldom changing throughout its history. Mainly seen as a beach holiday destination, the country has a long and ancient heritage. Lisbon is its capital city, with plenty of attractions on offer. Neighbouring Sintra is a fairy-tale village, rich with captivating palaces, manor houses and a castle overlooking the local countryside. Porto in the north, is iconic for Port wine, but also has much to see and do.
With more than 65 years in the global car renal industry, Auto Europe is well poised to offer car hire for all budgets. Through its trusted partners, customers can benefit from a large vehicle fleet to choose from, competitive rates and convenient locations. Our Portugal car rental reviews have been left by previous customers so that you can judge for yourself the level of service we offer in the country.
AUTO EUROPE PORTUGAL Car Rental Reviews
Average Rating for Auto Europe :
LISBON, PT - Reviewed by ALEKSANDAR - 20 September 2025
" Great service! "
" Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 20 September 2025
" I never had issues with auto europe, with many bookings over the years, if this situation is resolved, I will keep recommending as normally is great "
" I've already called and wrote to you a complaint, they don't accept all the cards that mentions on the voucher agreement and make you pay a lot more to actually pick up the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by HEND - 19 September 2025
" Europe auto charged me extra 40 euros and no one from customer service is replying to me to explain this ! "
" Good experience, no comments "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PONTA DELGADA, PT - Reviewed by SIMO-OTT - 19 September 2025
" On website i remember using automatic filter but then when i arrived to the site i found our somehow i was stilled booked for manual. So i would say the website filter didn't work properly. "
" On website i remember using automatic filter but then when i arrived to the site i found our somehow i was stilled booked for manual. So i would say the website filter didn't work properly. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PONTA DELGADA, PT - Reviewed by ANTONY - 18 September 2025
" When I booked the rental, I specified a pickup time based on our flight arrival time. But later on, the airline rescheduled our flight, so we arrived 2 hours earlier. I tried to use the autoeurope website to modify the pickup time, but it would only do that on the basis of cancelling the booking and making a fresh booking, no doubt at a higher price. This lack of flexibility means there is no advantage to using autoeurope. I get discounts from Avis and Hertz anyway, through airline partnerships, and those prices are consistently lower than autoeurope. So, I very much doubt I will use autoeurope again. "
" We were charged an additional EUR127.49 when we picked up the car. The agent said it was because we were picking up approx 2 hours earlier than originally requested, and that it was a system glitch and the amount would be refunded. But so far it hasn't been refunded. On return, the agent said the extra charge was insurance, which contradicted the pickup agent. But we already paid for insurance with autoeurope, and the pickup agent said nothing about insurance and confirmed we were fully insured. Also: the supplied voucher number from autoeurope did not work, and our rental has to be processed manually, resulting in a 30-45 minute delay getting the car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ROBERT - 18 September 2025
" No issues from beginning to end. Always excellent. "
" Excellent as always. Never have a problem at Lisbon or Porto. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by KATHRYN HELEN - 18 September 2025
" Friendly staff and helpful. Price for extra driver was very reasonable. "
" Great service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by TIMOTHY - 14 September 2025
" Good "
" Very good on this occasion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ENRICO - 10 September 2025
" basic serivice, cheap, and you get what you pay for... car wuality very low serive very basic "
" cas was messy, we had to change it since we hade allerts on the dashboard for days, and when we called the office they jsut told it to ignore it, since we had a problem with the tires, than they change it immediatly to anothere very messi car (but more reliable) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PONTA DELGADA, PT - Reviewed by ROMULUS - 07 September 2025
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALEKS - 03 September 2025
" Efficient service both at pick-up and drop-off. "
" Quick shuttle service, out vehicle has low mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ANTONIOS - 02 September 2025
" Ok "
" Ok "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DOMINIQUE - 01 September 2025
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SHARIQ - 30 August 2025
" none "
" Though I had booked the car in advance and paid for it, the size I had booked was not available. I was then offered a smaller car with no discount. The only discount was that I did not have to give back a full tank. I was told that if I did not accept, I would have to wait. Since I was in a hurry I was forced to accept. This was unfair. The car I had booked should have been provided to me and if not the charges should have been reduced for a smaller car. What was done was unfair. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - 29 August 2025
" Straightforward pickup, straightforward drop off. It was a recent model car. "
" Straightforward pickup, straightforward drop off. It was a recent model car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRUNO - 29 August 2025
" . "
" They refused to take my PHYSICAL Debit Card, even though on their site it states nothing about not accepting PHYSICAL Debit Cards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ULF - 24 August 2025
" I am a long-time (> 25 years) customer of AutoEurope and for me it is the most convenient and safest way to rent cars for business and leisure. The client interface is great and the Voucher System is also very good and always served me well with any rental car company (except with Goldcar, see above...). I always recommend AutoEurope in my network for rental car reservations. "
" Goldcar Lisbon was the worst experience I ever had for renting a car. Clients with reservations were put into a line and it took over 1 hour until my number was almost coming up. After one hour 20 min waiting time, I asked for a number without reservation, which was served in 5 min. In other words, clients without a reservation could immediately get to the counter, while clients with a reservation had to wait for about 1.5h in line. Each client took about 15 min to finish the rental formalities, because the Goldcar staff was apparently trying to sell all kinds of extra services to any client. In more than 40 years renting cars for business and leisure, I have never experienced such inefficiency. Also, I had reserved a compact SUV via AutoEurope, but I received a Kia Stonic, which I would consider a rather small car, rather than an SUV. I always had excellent experiences with rentals done via AutoEurope, but this rental was an extreme low point. I would recommend to include Goldcar for AutoEurope rentals in the future. I will never rent from Goldcar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by VAI CHUN - 23 August 2025
" The car is safe and can be trusted. "
" The people are nice and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOZEF - 22 August 2025
" easy to find appropriate vehicle, good value for money "
" fast pickup and drop-off, helpful staff - assisted in connecting the mobile phone to Android Car, so I had not to use external navigation "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTON - 21 August 2025
" reservation process was easy with no hidden fees. will be using your services again "
" The only real problem we had is that the vehicle was much larger than what we actually expected. That was inconvenient, given that there are no parking lots in downtown Lisbon able to accommodate such a big vehicle. BeRent team kindly agreed to have our van overnight at their garage, but we had to spend extra money on Uber travel to them. Everything else was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by VAI CHUN - 17 August 2025
" Car is safe and can be trusted. "
" People are nice and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DYLAN - 10 August 2025
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PONTA DELGADA, PT - Reviewed by EVANGELOS - 05 August 2025
" Everything as described and promised. "
" Great provider. Although many people were waiting, they were ready for you and quick enough. All the stuff spoke English very well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JESPER NORMANN - 03 August 2025
" Same "
" They asked for ekstra money for insurance and made the situation very uncomfortable and confusing. We had allready bought a insurance through Auto Europe and they raised doubts about the value of that insurance "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PEDRO - 02 August 2025
" Lack of information "
" Surcharges over the price that weren't previously discussed or informed "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 01 August 2025
" 3 hours waiting for a car is deplorable. "
" 3 hours waiting for a car is deplorable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PONTA DELGADA, PT - Reviewed by PIOTR - 28 July 2025
" Excellent service "
" It was the second time renting a car from DriveON on Sao Miguel. Already knew the drill, went smoothly. The car was much better then the first one but had to inflate one of tires myself at gas station, because it was almost flat. At pick-up I informed the staff that indicator shows low tire pressure but they only reset the indicator ;) On the next morning low pressure was visible and had to inflate it on gas station which worked good for the rest of rental period. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PICO, PT - Reviewed by PIOTR - 28 July 2025
" Excellent service "
" Very relaxed staff with attitude. Dirty old car with visible damage not described in the rental agreement vehicle condition sheet. Gasoline tank was not full at pick-up but with no reaction from the staff (eventually noted on the agreement on my direct order). One of tires required to be inflated on daily basis... Very mixed feelings after this rental. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PONTA DELGADA, PT - Reviewed by PIOTR - 28 July 2025
" No nonsense website, quick process, good choice. Easy to manage. "
" Quick pick-up at the airport. Procedure at the office lengthy but acceptable. All electronic regarding rental agreement with vehicle existing damage pictures for reference. Positive attitude of staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by OLWYN - 19 July 2025
" Good selection of available cars, price was competitive "
" Checkin and return quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROMAN - 19 July 2025
" I definitely reccomend! "
" Nice, new car, no problem all 14 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PLEUN - 18 July 2025
" Relaxed and with good service, clear information and help. "
" Always friendly, helpful and quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by ALBERTAS - 17 July 2025
" Užsakant sumokėjau už visas papildomas apsaugas. O vietoje turėjau papildomai mokėti už apsaugas net 290 eurų. Neturėjau pasirinkimo, nes automobilio būklė apgailėtina "
" Gavau ne tą automobilį, kurio norėjau ir užsakiau. Automibilio techninė būklė prasta. Automobilis neišvalytas. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by TIBERIU DORIN - 14 July 2025
" I am very satisfied with the interaction with the company employees, communication was easy "
" very good service, promptness, and the rental car was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MICHAL - 13 July 2025
" que de bonnes expériences. "
" Jusqu'à présent, que de bonnes expériences. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MICHAEL - 13 July 2025
" A little trouble finding the van for the trip to the car rental agency but after this evening was excellent. "
" Excellent service by all the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by REBECCA - 05 July 2025
" I "
" I "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RAINER - 03 July 2025
" Overall a very good service "
" Very friendly, quick transfer from the airport, good car condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OREN - 27 June 2025
" I keep coming back "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDRE - 23 June 2025
" Everything great, except the cleanliness of the car ! "
" As always just great and efficient ! For the first time the car was not verry, first think Inhad to do, was cleaning the windows "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by CECILE - 19 June 2025
" No more comments "
" Brand new car, very friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIUS J W G - 18 June 2025
" I have often rented a car from AutoEurope, almost always without any problems "
" Drop-off was very unpleasant. They tried to make me sign for new damage to the bottom of the front bumper. The scratch that was already there would now suddenly be longer. A trap. A scam. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MADEIRA, PT - Reviewed by PAAVEL - 17 June 2025
" * "
" * "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIMO - 17 June 2025
" Very satisfied "
" The car was not there when we wanted to pick it up. We had to wait for about half an hour. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by FLORIS - 15 June 2025
" Apart from the hidden cost ok "
" Wanted 200€ add insurance although i booked full cover "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by YEHEZKEL - 14 June 2025
" very good experience "
" very good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by RHYS - 14 June 2025
" Fantastic customer service. Excellent vehicle. "
" Great experience. Upon picking up my rental car the computer system was down. But that didn't affect the quality of service at all. In fact it showed that your employees were able to handle that situation gracefully and I was in and out quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSÉ - 07 June 2025
" Rapide, prix, what else ! "
" Un service au top une rapidité exemplaire, un souci du client évident et des voitures de classe, au top. Le seul reproche est de facturer 15 euros pour le nettoyage du véhicule, pourquoi ne pas le noyer dans le prix, ça choquerait moins, c'est la première fois que je vois ça sinon c'est tout bon. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EMILIAN - 06 June 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHELLE - 05 June 2025
" See comment above "
" The gas tank was filled however the dashboard dial appeared a lower or a bit below the full line...We filled up the car upon return and the dashboard gauge was the same... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by MICHAEL - 04 June 2025
" Advertising through Auto Europe was misleading. I selected an offer to add an additional driver for free but in fact the dates I had selected were excluded from the offer. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERTO CARLOS - 02 June 2025
" Always Happy "
" Amazing with the service and cars that this Company have! For 20 years i use rental cars in Porto, been used almost all companys and this is by Far the best one! Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JASMINKO - 28 May 2025
" Insurance details were not right. There are benefits renting directly. "
" slow / complicated / hidden costs "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by ALEXIS - 28 May 2025
" My credit card refused because expiring 2 months later. No warning about that when booking the car. "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULA - 26 May 2025
" too long waiting for pick up and drop off "
" too long waiting for pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LISBON, PT - Reviewed by BINISH - 25 May 2025
" Everything was perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NICOLAE-CRISTIAN - 20 May 2025
" The check-in and check-out was very fast and easy. "
" The check-in and check-out was very fast and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDERS - 19 May 2025
" I´m very satisfied and keep Autoeurope as the top supplier for me! "
" Perfect service all points. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AMIN - 18 May 2025
" Drivalia uses unethical business practices... never happened with any other rental company before. "
" Refused to give me the car I had booked and paid for.. said it was a different category .. instead tried to up sell me to that category by asking for approx 100€ more when I refused they kept offering other cars ... in essence they use unethical business practices. Highly unlikely to use them again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ALBUFEIRA, PT - Reviewed by BERTIL - 14 May 2025
" Everything was just fine. "
" I know the staff at keddy so I get first class service. They gave me a brand new car this time, only 1000km on the meter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TOMAS - 13 May 2025
" Awesome, all smooth. "
" all great as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HARVEY - 10 May 2025
" Smooth, good value, chiice. "
" Great service, decent car, easy. Only quibble was extra fee to cross border (within EU) but they all so that now... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KRISTINA - 10 May 2025
" I hope autoeurope will communicate Europcar that they are getting worst and worst. "
" Old, beat up car with filthy seats plus a very long wait to get the car. No effort by the staff to offer a better car or at least a glas of water while waiting for 40 min. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
LISBON, PT - Reviewed by STEPHEN - 09 May 2025
" Overall experience was very good. Will use again, as it saved a few hundred Euros over major rental company I usually default to. Never used Guerin before, but will again. "
" Car kept showing low tire pressure in one wheel, but tire was fine. Otherwise car was great and no issues. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ARMINDA - 08 May 2025
" Experiência foi boa, só infelizmente tenho a realçar um ponto: aluguei uma cadeira de bebê e infelizmente não foi bem colocada no carro. Os ferros do isofix não estavam seguros no local correto e andei com o meu filho no carro assim por pelo menos 1 dia. Notei isso por acaso e infelizmente não tivemos nenhum acidente. Próxima tenham atenção neste aspecto ou informem ao Cliente do que se passa. "
" Experiência foi boa, só infelizmente tenho a realçar um ponto: aluguei uma cadeira de bebê e infelizmente não foi bem colocada no carro. Os ferros do isofix não estavam seguros no local correto e andei com o meu filho no carro assim por pelo menos 1 dia. Notei isso por acaso e infelizmente não tivemos nenhum acidente. Próxima tenham atenção neste aspecto ou informem ao Cliente do que se passa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERGIO - 04 May 2025
" Very bad experience. I arrived late at night with a broken leg and two young kids. The whole collection process took more an hour late at night although there was only one client before me. Staff staff was very slow not pleasant annd I was forced to pay extras that I did not request nor require. These extras were more expensive than the rental itself. The car I got was old (80 000km) with scratches all over. "
" I waited almost 45 min before a staff was available to start the check in process although there was only 1 person before me. Then I was forced to pay an additional insurance which I already had included in my visa contact. That extra insurance was more expensive than the price of the entire car rental because I had a debit card instead of a credit card. This is a total rip off and illegal procedure. You cannot force a consumer to get extra services that you do not require. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LISBON, PT - Reviewed by FRANCISCO - 26 April 2025
" Un general, good "
" Algunos problemas para contactarlos, ya que no funcionaba el Vía Verde que habíamos contratado. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GUYLAINE - 21 April 2025
" Another nice rental from Europcar. A bit of a change from the last one where we had a horrible experience with klasswagen. "
" Awesome team that looked happy and friendly. No hidden bullshit like in other car rental companies. Experience at pick up was really smooth, where staff were very competent and explained everything in detail. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FREDERICO - 17 April 2025
" Renting a car with Auto Europe is really simple and streamlined. There's just one big problems which is that when you get to the check.in counter of companies like SIXT they will put you in a very difficult situation where they'll either say the Auto Europe's insurance is o good or that you still have to pay a 2400€ deposit to take the car, unless you buy another premium insurance. That's what happened to me. I had to fork out an extra 146 euros to take the car when I had already purchased Auto Europe's insurance. Given these circumstances, I would actually like to know if a refund is possible for the extra Auto Europe insurance charge. I am happy to provide any further details or documentation if needed. "
" There's a massive problem with SIXT, in my estimation. Upon arrival at the their check-in desk, I was put under significant pressure to purchase an additional premium insurance policy. Despite explaining that I was already covered through my Auto Europe booking, I was told that unless I paid for their premium insurance I'd be held accountable for any damage or accident and they would use the deposit held on my card - 2400 euros - to pay for the damage. As a result, the car ended up with two insurance policies, and the total cost of the rental increased by an additional €146. This situation was both frustrating and confusing, as I believe the initial coverage I selected should have been enough. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HORTA, PT - Reviewed by BARRY - 16 April 2025
" When we ran into problems because of a cancelled Pico flight the Portugal branch could not be reached by phone and the email reply we finally received told us that our booking could not be changed. We had to call the Canadian AutoEurope number who easily got the booking changed. "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ISABEL - 16 April 2025
" Easy car rental! "
" Everything was easy and the process went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDRE - 15 April 2025
" Just great ! "
" My favorite car rental at Faro Airport! Especially the whole staff is very friendly and efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIOBHAN - 08 April 2025
" No problems at all "
" Very efficient and helpful staff both at checkin and return. Very good car. Good value. Will use Dollar again at Faro airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by ADNAN - 07 April 2025
" Old car, brakes not working well. windscreen wiper not working well. they inforce us to buy additional insurance. and they told us they are not recognize the auto europe company insuranse "
" Old car, brakes not working well. windscreen wiper not working well. they inforce us to buy additional insurance. and they told us they are not recognize the auto europe company insuranse "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by MARKO - 03 April 2025
" Auto Europe seems to provide good pricing "
" Checking in was not very smooth. I was supposed to get an SMS after check-in, but this arrived only after an hour. This made the process a bit complicated. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PONTA DELGADA, PT - Reviewed by BARRY - 03 April 2025
" Easy process "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DANIEL - 02 April 2025
" I paid extra money for "full damage cover" so I could enjoy my holiday without any troubles, but I found out that the broken clutch is not covered. "
" I rented a Ford Focus from Centauro in Madeira from March 16 to 30, and the experience was extremely disappointing. Four days into my rental, the clutch suddenly failed without warning, leaving the car undriveable. Despite more than 25 years of incident-free driving (including other rentals), Centauro insisted it was my fault--even though it appeared to be a normal wear-and-tear issue. They charged me €1,200 plus a €207 towing fee, which I find entirely unjustified given the car's prior history. To make matters worse, I paid €126 at the start for a full tank (supposedly refundable if I returned the vehicle with a full tank), but after the clutch failed, Centauro gave me a replacement car with only half a tank. Then, upon returning that replacement car with a full tank--actually more fuel than I received--they charged me an additional €63. This is the most confusing and unfair fuel policy I've ever encountered. I feel I was penalized for a mechanical problem out of my control, then hit with contradictory and unfair fuel charges. I cannot recommend Centauro after this experience and will be pursuing a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ANDERS - 31 March 2025
" All to full satisfaction "
" All to full satisfaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DEXTER - 31 March 2025
" The company sixth was very efficient. The car was at the lot a Stated. Returned the car to the city office in lisbon. Was easy too. No car lot but parked on the street. Was esy enough. I purchased full coverage.. But full coverage of auto Europe was still not full coverage to include glass windscreen a d tires.. Which I purchased extra. Good thing as I experienced a crack in the windscreen from a rock as I was passing a truck. "
" I got the Mercedes benz as reserved. And it was brand new with only 380km on it. Was a good car. Clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BARRY - 28 March 2025
" Very pleasant experience "
" Went smoothly and quick "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHEN - 13 March 2025
" Easy to book online,and sufficient service. "
" Always use this company when hiring in portugal.very efficient and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JORGE DOS ANJOS - 09 March 2025
" Tres bien "
" Très bien "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICIA - 07 March 2025
" No additional comments "
" Great. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRUNO - 26 February 2025
" Very satisfied with it "
" Very well pleased for a first time, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GUY - 25 February 2025
" a few days ago, I complained to your customer service ... not at all my issues were replied to, and moreover your lady choose the side of Sixt Porto .... honestly, i want my money back, i want compensation for the catastrophical car, i want that scammer at return to be fired ... and if you do not defend me from now on, I'll take my business else .... I have a booking for LA on 20 march and one for LV on 21 april, I will take my business elsewhere if you do not improve "
" Sixt in Portugal is complete failure. Upsellers at the counter, not allowed to decline an extra charge, car full of dents and scratches, upon return the guy tried to add damage for us, but we had pictures from at taking out. Fraudsters, scammers, upsellers, assholes "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by STEPHEN - 19 February 2025
" All good-booked on the day of pick up-very good last minute rate for two week rental. "
" Good overall rental-good clean vehicle for a very good rate, booked at the last minute. Easy drop off. A couple of issues with the pickup-was told the car wouldn't be available for two hours, but they were mixing up my reservation with a different client. Also, it would have been good to be told if the toll reader was active, and whether the vehicle was petrol or diesel. Otherwise a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 12 February 2025
" Five star "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JEAN-MARC - 05 February 2025
" The problem I have is not with Sixt but with Auto Europe: 1/ I was made to wait 40 minutes at the Sixt counter because people who reserved directly with Sixt passed ahead of me even though they arrived after: your partner despises you. 2/ I selected an SUV much more expensive vehicle because AutoEurope showed it could store three suitcases. Not at all true: barely one and a half. Deceptive and misleading representations. 3/ I was made to pay 15 Euro a day for an additional driver; Sixt says the additional fees listed by Autoreurope of EUR 10 VAT included per day are totally outdated. Cost to me due to AutoEurope unreliable conditions: 45 Euros. So for me going through Autoeurope represented a loss of time, money, and getting the wrong car through an unreliable description. Thank you for your attention "
" GOOD "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FABRIZIO - 03 February 2025
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JACOBUS - 01 February 2025
" Good service with pick up at the airport. Nice people "
" Next time again Tangerine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOÃO - 31 January 2025
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by MIKS - 23 January 2025
" Overall, booking via AutoEurope was good "
" Very poor experience - they were very aggresive in upselling "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by RHYS - 15 January 2025
" Overall a good rental. Check oil light came on shortly after picking up the car, this shouldn't happen. "
" Check oil light came on shortly after picking the car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MADEIRA, PT - Reviewed by NUNO - 09 January 2025
" Everything was ok "
" Everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARIOS - 08 January 2025
" Great prices and no hidden terms or fess. "
" Very efficient Pick-Up and Drop-off. Car in good condition and not old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JACQUES - 06 January 2025
" very good "
" great registration system, fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ANGELIKA - 26 December 2024
" Auto Europe: Best to do in Madeira, with all the risks you have on the roads, is the insurance they offer "
" Ist alles perfekt gelaufen, sehr zügige Abfertigung, endgültige Abwicklung wegen des kaputten Reifens (Stein im Profil) wird abgewartet, Auto war gut, gepflegt und sauber. Übergabe war ebenfalls problemlos. Musste nicht auf den Gutachter warten, konnte gleich los....... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CATALIN - 23 December 2024
" Easy to find the best deals "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETRA - 17 December 2024
" Great value and service! "
" Everything was so easy and it was a great bargain "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HEMANT KRISHNA - 15 December 2024
" All positive except for the inexplicable doubly applied hold on my credit card. "
" The hold on my credit card was applied twice and was not released for very long. Eventually, the hold was released. I would appreciate the reason why this was done. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DOMENICO - 10 December 2024
" All good excellent customer service "
" Only for pick up at Porto, I was asked to upgrade the car that I booked, and I refused as it was not for my needs. After several requests to upgrade the car from the desk at Europe car I had no choice but to accept, as the car they offered me did not even accept usb connection. At the desk they asked for €60 extra per day and then after several refusal they dropped the price to €15 per day. Now my credit cards was charged €326 and I still don't know for what as no invoice was sent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by GVIDO - 05 December 2024
" Ok "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by TOMAS - 04 December 2024
" Great as usual. Thank you :) "
" Great rental company, will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHAIM DAVID - 30 November 2024
" completely painless and even enjoyable "
" short line at pickup, quick signing, a SIXT employer explained certain features of the car and changed the menu language to English. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 29 November 2024
" The usual of an intermediary, you know the conditions of the rental in advance, that is clear. But the communication between Autoeurope and the final agency is very basic, for example, it was not highlighted that my flight was landing close to closing time. "
" New company, very formal. The biggest inconvenient is that since it is not based in the airport it needs a shuttle and the working hours are more limited (only 8h to 20h). My flight arrived late and very close to 20h, and the shuttle did not wait for me. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by HARALD - 26 November 2024
" price was not what was offered "
" car was in bad conditions "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
HORTA, PT - Reviewed by GRZEGORZ - 17 November 2024
" Duża agencja której raczej nie zależy na zadowolonych klientach. "
" Odbieraliśmy auto w porcie a oddawaliśmy przy lotnisku, wszystko było zamówione i opłacone. Przy odbieraniu auta musieliśmy dopłacić extra 15 EUR za oddanie auta w innym miejscu niż zabieraliśmy. Mapka gdzie oddać auto bardzo słabej jakości. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FLORES, PT - Reviewed by GRZEGORZ - 17 November 2024
" Our flight to flores was cancelled due to bad weather. I called Autoeurope to warn them and get my money back for the rental car but they told me that the offer was non-refundable. I understand that but the car was rented for 3 days and the agency knew from the first day that we would not arrive. so I am very unhappy because the service did not take place and the money was taken. Despite the booking being made under a non-refundable rate, you should to negotiate with the supplier to minimize charges to only one day and refund for the cost of two days "
" Our flight to Flores was cancelled due to bad weather. I tried to call Ilha Verde on airport but without success. The money for three days of a rented car that we didn't use even for 1 hour was gone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JEAN PAUL - 14 November 2024
" Smooth "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by ANDREW J - 31 October 2024
" I want a refund. "
" I turned up to collect the car but due to a sporting event it was not possible to collec the car from the designated pick up office. They instructed me to go to an office a 20 minute drive away; I was with a baby seat and i had no way to get to the office - no Ubers were available due to the sporting event. I could not collect the car therefore. I should be refunded. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PATIU - 30 October 2024
" good experience "
" nice experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 29 October 2024
" As I said, I paid huge price for zero excess without option at time of booking "
" Not able to get zero excess until pickup meant I paid huge premium. After 20 years of great service I am totally disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHANNES - 28 October 2024
" Teleurgesteld en uiteindelijk erg kostbaar. "
" - Lang moeten wachten op transport naar Rental Company - Lang moeten wachten bij Rental Company - Aanvullende verzekering moeten afsluiten terwijl dat al gedaan was bij boeking. - T-Roc met schade rondom (ramellende achterklep, pook los) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
LISBON, PT - Reviewed by DAVID - 25 October 2024
" Another great rental from Autoeurope. Love how easy it is to make changes to get the best deal as the prices fluctuate. This time, however, the deposit hold indicated by AE in the booking fell significantly less than what Goldcar actually put on my card. More effort is required to make sure that this sort of information is always up to date. "
" Overall great experience and great price. Newer car (30,000km) with minor existing damages ALL properly documented. ..but wasn't given the option to bill the extras in my credit card currency so ended up paying the higher Goldcar FX fee. A few days after returning the vehicle the toll charges appeared on my credit card but no invoice or details have been provided for this amount which is a bit disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HORTA, PT - Reviewed by LILLIAN - 25 October 2024
" I am happy with the price and the quality of the car. "
" The car was brand new and ready to go. The counter person was very friendly and gave good instructions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by NUNO - 24 October 2024
" Good experience. "
" Good experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GERALD - 22 October 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PASCAL - 21 October 2024
" Staff was generally unfriendly both at pick-up and drop-off. "
" Charged me 150 Euros without even explaining the reason for it. Had to dispute the charge via the credit card company. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDERS - 20 October 2024
" Top experience with Auto Europe as always. "
" Goldcar continue on top, very good cars and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WILLIAM - 20 October 2024
" Nice, fuel efficient hybrid rented with Guerin. No issues with damage or other problems with vehicle. Great price through Auto Europe. "
" Check in process was complicated with automated machines and minimal staffing. Lots of misleading questions about insurance and confusion over insurance coverage we purchased through Auto Europe versus insurance from Guerin directly. Otherwise a good experience with Auto Europe and Guerin. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by LINA - 19 October 2024
" The car was dirty "
" The car was dirty "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
FARO, PT - Reviewed by JAN - 17 October 2024
" See above.. "
" Quite unhappy with Dollar/Hertz at Faro. I have paid for my rental to Autoeurope 11 monghs in advance and I purchased the zero-excess option from you as well. Nevertheless, Heetz still blocked € 2,271 & € 454 at the car pickup time. The car was returned on 12th October, yet the money is still blocked on mh credit card account today 17th October. I have the final bill from Hertz, sk there is no reason for the blockage. I will never rent with them again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by VERENA - 14 October 2024
" Everything was perfect. "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAYMOND - 08 October 2024
" The address of the Centauro office was wrong on the voucher - it was the old address - when we got there - there was another car company there - and they told us where to go - so we had to take another Uber to the new office. Waste of time and money. You should be more clear as to the exact address where to pick up the vehicle on the rental voucher - and the address should be the correct one. "
" When picking up the car at the Centauro office, we had to wait over 2 hours before it was our turn to talk with the counter staff. It took way longer than it should have. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANNA - 07 October 2024
" The trunk shelf was slihghtliy damaged (one hook missing). I wanted do leave it in the DriveOn office but They refused me so I had to carry it with me, remove it, store it in the hotel room, remember to bring it back, install, and all ocet again in the next hotel. Very annoying. Beside that all went smooth, great car, good price. "
" The trunk shelf was slihghtliy damaged (one hook missing). I wanted do leave it in the DriveOn office but They refused me so I had to carry it with me, remove it, store it in the hotel room, remember to bring it back, install, and all ocet again in the next hotel. Very annoying. Beside that all went smooth, great car, good price. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by KEN - 06 October 2024
" Very terrible experience because of the treatment from the sales person. "
" The sales person was trying to "fear" us into buying the extra insurance. They produced grossly exaggerated penalty costs for any damage incurred. I will not use this company again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTO, PT - Reviewed by PAULO JORGE DA SILVA SIMOES - 01 October 2024
" Experiencia muito agradável, é recomendavel e tudo muito organizado.parabens "
" Irei partilhar com outras pessoas pois nao poderia estar mais satisfeito.obrigado "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 23 September 2024
" great staff, easy to deal with, great prices. "
" great staff, easy to deal with, great prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ARVYDAS - 20 September 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by AMIN - 15 September 2024
" Very positive "
" One of the best experiences I've had in a long time. Very straightforward, no attempt to charge for extras. Asked if I needed via verde and DID NOT insist I pay for a service which I wouldn't need ( a common practice with many agencies- a cash grab situation). I would highly recommend this rental company and will definitely be using them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LAURA - 14 September 2024
" Excelente pero el precio alto "
" Excelente "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TREVOR - 13 September 2024
" Excellent "
" Angelo at the pickup was very helpful, friendly and a joy to work with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 10 September 2024
" Apart from comments above it was a seamless experience "
" Really helpful staff, decent car, suited our purposes. Only relatively minor issues were lack of washer fluid and dirty inside windscreen, rear view mirror and rear window. Sounds trivial but they were really dirty and smeared, but not apparent until after we left Sixt compound. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by EHUD - 03 September 2024
" excellent simple and smooth "
" excellent simple and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 27 August 2024
" Attempted to call 5 times around 11.30pm to ensure they would wait for me as flight delayed at each time staff member hung up on me without talking! "
" Drop off at Porto airport is unorganised and limited space. Pickup at Lisbon also poor signage, unhelpful customer service staff "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PORTO, PT - Reviewed by SERGE - 26 August 2024
" Excellent "
" Efficient servicing, car was the one selected and was very clean. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by EOIN - 19 August 2024
" I specifically asked for the most basic insurance and the customer service person gave me a higher cost insurance. I did not realise she had done that and had signed the contract. It resulted in a much more expensive rental than we had budgeted for. "
" I specifically asked for the most basic insurance and the customer service person gave me a higher cost insurance. I did not realise she had done that and had signed the contract. It resulted in a much more expensive rental than we had budgeted for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by DOMINIK - 18 August 2024
" information about goldcar a bit superficial "
" Cumbersome car return at airport, some traffic jam "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by RUI - 17 August 2024
" Na "
" Downgraded as the car was better but they didn't even give me the difference in that. The rest was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ROMAN - 15 August 2024
" They gave us a car that was not the one we booked, there was no one to give the car to at the airport, then we found out that it had to be taken somewhere, this is the first time in our practice... if they indicated that the car should be returned at the airport, then they accepted it there. "
" I didn't like it, it was not clear where to look at the airport, nothing was written anywhere, then after 40 minutes it turned out that some bus under the bridge picks up and takes TV office. Well, in general, the organization is no good "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MARTIN - 11 August 2024
" Z informacijami in skrbnostjo z vašecstrano sem zadovoljen, nezadovoljen pa sem, ker vas vnisem mogel priklicati na telefon, da bi uredili pomoč na cesti. "
" Čeprav smo vzeli polno zavarovanje avtomobila brez odbitne franšize, ni bilo vključeno pomoči na cesti v primeru okvare ali nesreče, niti nadomestnega vozila. Poškodovano vozilo bi morali na svoje stroške pripeljati v njihovo poslovalnico! Rezervirali smo Ford Focusa, dobili pa Renault Megana. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by JAROSLAV - 10 August 2024
" My voucher was not accepted because "?" in my name. This character was added in my name by your system which is wrong behaviour "
" They pushed for buy additional insurance which not included in AutoEurope. This is not transparent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by MANUEL - 06 August 2024
" Auto Europe always good however you should have a 24 hrs call centre so when bad experiences happen We could get advice "
" 1st vehicle had slick tyres and when complained got the "do you want the car or not" which I said now and that I would call the police as it's illegal to hire in those conditions and I have been given a 2nd choice there and then. Also the manager addressed me as "boy" when talking to staff thinking I could not understand Portuguese !! Absolutely disgraceful "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PORTO, PT - Reviewed by NATASHA - 06 August 2024
" Always happy with Auto Europe. Good comparison of offers for car rentals, good offers for additional insurances and provide efficient assistance when needed "
" Even though it was a little difficult to spot the pick-up zone at the arrival in Porto, we are very happy with the service provided by Tangerine. Efficient and friendly staff, car in good condition. Nice and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GRAEME - 26 July 2024
" ripped off at point of pick up "
" at the counter we were charged for an upgrade which we did not request.we were unaware as the charge was included in the credit card block.very crafty,I know it's not auto Europe's fault but this is unecessary "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARK - 26 July 2024
" Overal experience is just great, easy booking on the website, confirmation per Email, pickup and drop-off are stress free at the counter of the booked rental company. "
" We used thrifty now for several times and we will keep using it, the price is good, the cars are in good condition and the pickup and drop-off (Lisbon, Portugal) has been proven very easy and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by CHRISTOPHE - 23 July 2024
" nothing particular to share "
" Experience OK, first approach at desk was a bit rough "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by COSMIN - 15 July 2024
" - while waiting for pickup at the Faro airport many buses from other rental companies came and picked up their clients. After a while I called Tangerine and asked them to send the pickup car - at the Tangerine Faro location there was only 1 employee handling the clients 1 at a time. All this waiting added to a night long flight - at the time I was given the car I was given a damage report in Portuguese with only 8 items. Although I don't speak English I noticed numerous scratches on the car and I took pictures. Every picture has at least 3 scratches. I notified the employee and I was told I will be emailed an updated damage report. I should have refused the car but I waited way too long and everybody especially my kids were very tired. - I contacted |Tangerine by phone 2 days later asking the updated damage report because it was not sent to me as promised. I was told once again that I will receive it by email but again it was not sent. - I called again Tangerine several days later. The lady that answered told me she cannot do anything, I have to call the same number on WhatsApp. Nobody picked u the WhatsApp call but they sent me the damage report after asking for it on the chat. THis time the damage report had 9 items so it was not reflecting the state of the car. Although I had full insurance I didn't want to deal with pre-existing damage. - when I returned the car in Lisbon I was told the car is OK. - I was returned the deposit but I am still waiting to be refunded for gas and tolls. - "
" - while waiting for pickup at the Faro airport many buses from other rental companies came and picked up their clients. After a while I called Tangerine and asked them to send the pickup car - at the Tangerine Faro location there was only 1 employee handling the clients 1 at a time. All this waiting added to a night long flight - at the time I was given the car I was given a damage report in Portuguese with only 8 items. Although I don't speak English I noticed numerous scratches on the car and I took pictures. Every picture has at least 3 scratches. I notified the employee and I was told I will be emailed an updated damage report. I should have refused the car but I waited way too long and everybody especially my kids were very tired. - I contacted |Tangerine by phone 2 days later asking the updated damage report because it was not sent to me as promised. I was told once again that I will receive it by email but again it was not sent. - I called again Tangerine several days later. The lady that answered told me she cannot do anything, I have to call the same number on WhatsApp. Nobody picked u the WhatsApp call but they sent me the damage report after asking for it on the chat. THis time the damage report had 9 items so it was not reflecting the state of the car. Although I had full insurance I didn't want to deal with pre-existing damage. - when I returned the car in Lisbon I was told the car is OK. - I was returned the deposit but I am still waiting to be refunded for gas and tolls. - "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JØRGEN - 11 July 2024
" Bad experience. We had to order a much more expensive car. "
" The shuttle bus did not show up. We have sent a reclamation to Auto Europe - but without any answer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by KESTUTIS - 11 July 2024
" I do not understand why I was charged a fee of 16,73 euros? "
" I do not understand why I was charged a fee of 16,73 euros? "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by LOIC - 10 July 2024
" i Never add any problem with your company i hope i will be able to have you on my side to get back my money from them ! "
" The first car i received broke after 2 days, engine light on and general state of the car bad (scratches everywhere) 84 thousand KM. The second one received was fine BUT I had to pay twice the deposit, a total of 1900 + 1600 for the second car quite a lot. And know i receive the final invoice and i they charge 150 for protection total, that they took from my DEPOSIT !!!!! I payed a protection with you not with them, i was arround 150€ with you company and the final invoice reach 400€. It's a SCAM ! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PONTA DELGADA, PT - Reviewed by MATEJ - 05 July 2024
" As above "
" Car had 112.000 km... It was not well maintained... "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LISBON, PT - Reviewed by CHRISTIAN WOLFGANG - 02 July 2024
" always very complicated to navigate the insurance packages, is better to book directly with the car company. The price more then doubled.... "
" There is always a big difference when you purchase the insurance package and it was not clear when I booked through auto europe the insurance package "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ABDUL - 01 July 2024
" I would highly recommend them when hiring in Portugal "
" Fast, efficient service and polite staff. It took us about 5 minutes from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDERS - 28 June 2024
" I must thank you and especially the handling of my problem with the company Centauro, your Portuguise officer made an excellent job to arrange tha car of Goldcar that always have excellent cars and service! Wbr//Anders "
" Not the service and help you could expect, they also close 23 o´clock. We arrived with 1 hour delay and missed Centauro with 30 minutes, the next morning I got info that we could pick-up the car form 11:00 o´clock but the info to maximum 12:00 was bot clearly communicated, so we came with the busdealy 1 hour too late and the staff was not very helpful just negative. NEVER MORE CENTAURO! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by PIERRE-LOUIS - 27 June 2024
" Booking was very easy and around 30% less expensive than what we were initially planning to go with. The car was great and probably way better than what we would have booked for more, too. "
" Everything was great, it's just that drop-off was a mess. The drop-off area is too small and they are overwhelmed and probably understaffed, so at some point I got aggressively told to move the vehicle while I had actually just been waiting (for 5 minutes) for someone to tell me where to put it. Worst is I wasn't even in the way, cars could still pass freely behind me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREI - 19 June 2024
" I like the service and fucntionality. If you improve your UI it will be great. "
" It looks good at the start of rent and drop off. But when I return the car they charged from my deposit additional fee and my rent price incrice double. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by LUCIANA - 14 June 2024
" Paguei um seguro que a locadora não aceitou "
" Me cobraram mais um seguro pq disseram que o seguro da auto Europe não valia. Demorei 1hora para conseguir tirar o carro. Na volta o local só abria 7h e meu voo era 8h. Pedi para eles agilizarem e o rapaz foi extremamente grosseiro comigo. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CELSO - 12 June 2024
" It was great I received my choosed car using without any problem. "
" My only concern was that I couldn't pass through in tools without pay with credit card, I would like to have the pass through automatic. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PONTA DELGADA, PT - Reviewed by ANTÓNIO - 12 June 2024
" very good "
" very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by CAMERON - 11 June 2024
" Very straightforward and efficient "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DIEGO - 09 June 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VINCENZO - 06 June 2024
" excelent experience "
" smooth and easy rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VIESTURS - 04 June 2024
" Everything was fine! "
" Staff was helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JESSICA - 31 May 2024
" Wondered how it would go with this new rental brokerage service, but was pleased with the outcome. "
" Their counter at Lisbon airport was closed. After about 15 minutes of searching we found out we could check-in through the Hertz kiosks. The only sign was very small and right next to the kiosks. Signage and communication could have been vastly better. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by SABRINA - 26 May 2024
" Otherwise all fine. "
" Counter Staff tried to sell me insurance for a couple of 100 EUR, even though I told them that I don´t want it. When I received the car, it was in a very poor state, so I don´t understand why she pushed for insurance... Irritating... "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LISBON, PT - Reviewed by CARLOS - 25 May 2024
" I was happy booking with Auto Europe. But have changed my mine due to the fact that my car rental was cancelled due to my plane being delayed. I had cancellation insurance and it has been more than 5 weeks and I still haven't received a refund from Auto Europe. "
" I was not happy with the Centauro Car Rental Company for not honouring rental agreement because I arrived late due to the airline having maintenance issues with the flight I was on. I had to pay double the amount for the car rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JOHANNES - 25 May 2024
" All good. Smooth pick up and drop off "
" Clean and good car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PONTA DELGADA, PT - Reviewed by ZUZANNA - 20 May 2024
" Autoeurope offices close at 18.30 so not useful at all. And the email they send with your booking is awful. No instructions on where rental company is (just a logo at the bottom of page). The booking email needs to be clearly set out with name of rental company and where they are located in the airport, a phone number for the booking company and their office hours "
" Very easy as next to terminal. But the car was covered in scratches and the brakes weren't the best. You have to document any damage and get the lady outside to sign but was difficult to do that in the dark and the lady was off somewhere. Fortunately all was ok on returning vehicle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PONTA DELGADA, PT - Reviewed by ALAIN - 18 May 2024
" No comment "
" I gave a new credit card as a guarantee for the car. It was the first and only time I used it. Four days later, this credit card was used fraudulosely. The only merchant that had access to it was Sixt Office in Ponta Delgada. Someone from their office should have used it. Not nice. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JAMES - 17 May 2024
" Drop off was a bit problematic. Only two staff on site dealing with customers. Had to wait in excess of 30 minutes before the driver intervened on my behalf and checked over my car. "
" Couple of things to comment on. Arrived at car park 4 at Faro airport as instructed. No obvious place for collection by Tangerine or what vehicle looked like. Spoke to one of the other drivers who advised to look out for a white minibus with Tangerine logo on the front bonnet. Rang Tangerine to advise I was at CP 4 for collection. No answer on phone just a recorded message in Portugese!! Fortunately, the pick up mini bus arrived shortly after "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by BERTIL - 12 May 2024
" So good "
" Wonderful woman at reception. I have met her before. She uppgradera me to a bettet car without extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - 12 May 2024
" Altogether good. "
" Very good. Supplied with a Hertz car as Dollar is basically Hertz. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by GIEDRIUS - 10 May 2024
" Super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TERCEIRA, PT - Reviewed by ANDREAS - 10 May 2024
" See comment above "
" Car they gave was was in terrible condition - underbody cover was loose, I could see that when they brought the car. After complaining about that, they said it's no problem, and they don't have another car for us. So we agreed to go with this car, but after driving it for a few meters we had to turn around, the cover was scratching on the tarmac permanently, and making lots of noise. After lots of discussion with a kinda unfriendly agent, we got another car. It was also in pretty bad shape, but at least not falling apart. Whole thing took us more than an hour... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by SVETOSLAV - 10 May 2024
" Everything was fine. As always. "
" Pleasantly surprised by the quick pick up procedure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MAARTEN - 09 May 2024
" The insurance is expensive though the car was a good price. Make sure you check the opening hours prior to booking. A rental service at the airport is much more convenient "
" The car rental place was closed upon arrival. We didn't get the opportunity to pick up our car till the next day. All phone numbers were switched off and after taking a taxi to the rental location it was closed. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by STILIAN - 08 May 2024
" Always good prices "
" Fast, easy, blocked amount returned promptly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ARTUR - 08 May 2024
" Wonderful "
" All perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DOMINIC - 08 May 2024
" Good experience with almost brand new car "
" Very Smooth car pickup and return, great friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALPTEKIN - 04 May 2024
" There are two different deposits. One for the fuel the other for toll charges. It would better to have this information in Auto Europe website. "
" Pick-up was easy, car was new and staff were experienced and kind. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 04 May 2024
" Our only issue is that we had trouble with the Bluetooth connection and generally the electronic screen function. It would have been nice to have had instructions "
" It was an easy smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SIMON - 03 May 2024
" Great "
" Everything was great well done. We got a hybrid car but pity it was not charged. We did not book hybrid so its not a complaint :-) Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MOHAMED - 24 April 2024
" Good experience with auto europe but very bad with Klass Wagen. "
" Very bad service, they charge us scratches that exists before. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by AGNETA ELISABETH - 22 April 2024
" I was given a brand new car the one I wanted but with a totally empty tank. "
" Drive on holidays have changed their policy from full tank-full tank to same-same. I was given a car that was just about empty. The petrol meter did not move. I was told to fill upp at the nearest petrol station. A very odd policy.! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LISBON, PT - Reviewed by BENNO - 22 April 2024
" All good-very satisfied "
" Nothing bad to say "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by YURI - 20 April 2024
" Just remember that full insurance is not by the company you rent a car, so in case of the accident, you will be charged and you will have to claim the refund from Keddy. It didn't bother me "
" Good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MANUEL - 15 April 2024
" Always helpful Very cooperative and clued up customer services agents "
" Disgraceful experience Counter staff at check out was unhelpful and uninterested in serving a client, I had to figure out my checking in myself as he never got up his seat or was interested in my struggle even when asked a coiled questions couldn't or didn't want answer. Check in a nightmare Staff member walked to my door and asked for the key as soon I pull handbrake. Telling me I had nothing to worry as fully insured as I proceed to take luggage from boot he started the car and engaged reverse gear .... And I told him ot was very unsafe what he done he didn't care at all asked before leaving if any paperwork to sign which he nodded his head and said No you're cool. Yo my surprise once inside the terminal I received a email with a fuel charge !!! Tried their customer services but it was closed. It's a scheme to catch customers and cash in ... not first time in Faro as on my previous rental Goldcar tried to charge me for car mats Never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ELAZAR - 15 April 2024
" Good except for the gps. Hargr "
" I was charged for GPS even though I declined it and the car didn't have one. Please credit. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VALERIA - 12 April 2024
" No issues with AutoEurope to date, easy and effective way to book a car across the world "
" well, looks like guys are heavily incentivized to sell additional insurance, as they said that even if we will keep 3k deposit, the car and us won't be covered anyhow. Which is strange. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by FLORIS - 11 April 2024
" Unhappy that I am overcharged 121 € by the rental company. "
" Budget have charged me 121 € to fill up the gas tank of the car, even though I have never asked for that option and I filled the tank up myself shortly before turning it in. Now I am trying to get in touch with Budget customer service but I am not receiving any response. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by LUC - 10 April 2024
" see comment conditio of car "
" Condition of car was not well checked by staff/technicians. During hire of car, car system notified several times loss of air pressure and required air pump at gas station. Spare tyre was a different type. Airco was not working. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LISBON, PT - Reviewed by SVEIN GEORG - 06 April 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 05 April 2024
" Overall a very good experience with Sixt "
" Very rapid delivery of car on arrival - it was a quiet time in the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PATRICK - 04 April 2024
" Auto Europe overhaul was great, but my experience with sixt was not as good as it was with budget "
" The drop off location was closed when I arrived at the airport and I had no instructions on what to do. I simply park the car, took a picture of the mileage and gas and look for a box to drop the keys in. I still haven't received a final receipt and I returned the car four days ago. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by UNA - 04 April 2024
" Tangerine is the ultimate demonstration of a car rental company - and reinforces the belief that they are always trying to screw you. "
" There was nobody at the desk when I went to pick up the car despite having given my arrival information when I booked the car. It took two phone calls and over 45 minutes for them to show up. When they did, there was €66 of additional charges that had to be paid on top of the rental cost - no mention of these when booking. I wouldn't recommend them to anyone. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULA - 02 April 2024
" Rent very often with Goldcar, this time the experience was not very good "
" Car with mechanical problems. Had to trade it. Staff lacking knowledge to answer questions on procedures "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LAGOS, PT - Reviewed by PATRICK - 30 March 2024
" Easy and pleasant. That car was perfect for our needs. "
" The gentleman that handled my pick up in Lagos was the best and most thorough agent I have ever encountered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by ANDREA - 29 March 2024
" Easy to book. Great prices. "
" Quick checkin. Friendly agent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JEVGENIJS - 26 March 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RUDOLF - 24 March 2024
" Booked a Compact Car, got an Opel Corsa petrol 1.2 with lots of scratches, but clean and well serviced. No deposit was asked for the car hire, as per Auto Europe Voucher, however I was immediately charged 55.80 Euro for the Gasoline and was told the money will be refunded ion return. The tank was only half full, so I had to double check with staff about this, and I have to say this was somewhat misleading. It is quite difficult to top up gasoline just to half. The thing I disliked most was a Credit Card charge, there should have been just a Credit card block, so it took 2 phone calls and three days to be refunded. "
" Booked a Compact Car, got an Opel Corsa petrol 1.2 with lots of scratches, but clean and well serviced. No deposit was asked for the car hire, as per Auto Europe Voucher, however I was immediately charged 55.80 Euro for the Gasoline and was told the money will be refunded ion return. The tank was only half full, so I had to double check with staff about this, and I have to say this was somewhat misleading. It is quite difficult to top up gasoline just to half. The thing I disliked most was a Credit Card charge, there should have been just a Credit card block, so it took 2 phone calls and three days to be refunded. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by WILLEM - 23 March 2024
" No additional comments "
" It was just good except for the fact that I didn't get the car ordered, so Auto Europe has to put a greater effort in keeping the information on the website more up to date. The alternative was OK. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by VEIT - 19 March 2024
" was ok "
" Car missed car play. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BOYAN - 14 March 2024
" All good ! "
" New and clean car. Very fast and efficient drop-off process. The initial check-in process is done with interactive kiosk, which can be improved. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRUNO - 13 March 2024
" Auto Europe always delivers. "
" Recent car with great extras and great condition. Zero problems there. The drop-off and pick up were fast and efficient, just know the cars are far from the airport. Unfortunately, my car was limited in speed and sound volume, which must have been a wrong setting. Overall, highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by NICOLAS - 03 March 2024
" Very good "
" Very good cars and top team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAN - 29 February 2024
" See above . "
" My credit card bond (€500) is held beyond the rental period. WHY? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by URMAS - 25 February 2024
" If not that consumption issue, everything was fine! "
" I was little disappointed with consumption of car. We ride 170 km and I had in display more than 20 litres in gas station. More than half of it was in highway... bit to much. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by PAULO JORGE - 25 February 2024
" Won't rent a car from Centauro again. "
" Car was not in a safe condition. Air pressure way too low. Tried to sell extra insurance. Damaged parts on the car were not all fully registered. Charged for a existing damage. Damage was half pictured. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LISBON, PT - Reviewed by LEE-ANN - 22 February 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PORTO, PT - Reviewed by VAI CHUN - 20 February 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 10 February 2024
" Very clear conditions and multiple options to select from "
" I got what I booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 27 January 2024
" No issues "
" All good and no problem "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by HARALD - 21 January 2024
" Would not use again "
" Despite the inclusion of the excess insurance I was forced to purchase insurance to bring the excess to nil. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BAHTISEN - 10 January 2024
" Very polite and helpful welcoming by employees. More professional team and car condition was good. I can prefer them easily for my next travel "
" Very polite and helpful welcoming by employees. More professional team and car condition was good. I can prefer them easily for my next travel "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by GONCALO - 04 January 2024
" I will need to file a complaint, but I'm still waiting for the invoice, even after reaching out to Sixt. "
" I have not received a single document since I checked in, nor after check out. They want to charge me extra (above what I have agreed with AutoEurope) but I have no way to complain since I have no documents/invoices from Sixt. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by BRUNO - 03 January 2024
" I'm surely getting the best value but the experience feels like the same as in the 2000's. "
" Amazing value and efficient staff, the car was in fantastic shape. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEFAN - 01 January 2024
" Drive on didn't accept insurance I paid through your web site so I had to paid additional 308 eur. "
" Drive on didn't accept insurance I paid through your web site so I had to paid additional 308 eur. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 31 December 2023
" Have used AutoEurope for years and will continue to do so. Always excellent service. "
" Excellent service. Car good - c.14,000km. but no problems. Staff excellent. As always they try to onsell extra insurance but not pushy when declined. No financial surprises. Very close to airport - 3-4 minutes transit. Quick and regular transit bus. Great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FREDERIC - 30 December 2023
" The whole experience with Auto Europe and Klass wagon felt like we were being scammed. We were sold the excess insurance twice and of course have not been reimbursed for either. "
" The whole experience with Auto Europe and Klass wagon felt like we were being scammed. We were sold the excess insurance twice and of course have not been reimbursed for either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
LISBON, PT - Reviewed by GONÇALO - 13 December 2023
" All went as planned "
" On the last day of renting I didn't manage to open the roof. And renting a convertible and not been able to sus it doesn't make sense "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JANIS - 10 December 2023
" Supported explaining all the details of marking damages, as I opt out of extra insurance. Good experience! "
" Superb staff, also attention to details explaining everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICARDO - 10 December 2023
" Excelente "
" Excelente "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BORIS - 10 December 2023
" Good choice, help line was there when we needed them. Highly recommend. "
" Courteous, professional, patient. Everything went smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 26 November 2023
" Excellent experience! Good price, clean car, good service! "
" I rent cars all time and Centauro is one of the best. It would be better if their shuttle bus runs a little more frequently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by HARRY - 22 November 2023
" Pickup and drop off at PDL airport is efficient and fast. Car had low mileage and was in great condition. Google maps link to return is: "Return Parking Rental Cars 1" Rental is full-full; there is 24 hr Repsol station near airport, otherwise majority of stations open 7:30 to 11. Driving in Ponta Delgada especially in older parts is not easy so small car is better "
" Car rental with Guerin in Ponta Delgada airport is very smooth and organized. Staff speaks English very well and explains all steps. Pickup and return inspection is thorough but fast and efficient. All documents are emailed immediately "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PASCAL - 21 November 2023
" Efficient - ease of use and great communication before picking up the vehicle. "
" Happy with the service and information provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MICHELLE - 20 November 2023
" Eu ou meu marido já alugamos inúmeros carros através da Autoeurope e nunca tivemos qualquer problema com as locadoras de veículos. Essa foi a primeira vez e os resultados foram desastrosos. "
" Comments in Portuguese: A experiência com essa empresa foi desastrosa. Quase conseguem estragar por completo a nossa viagem. Nos entregaram o tanque de combustível com 50% de gasolina. Isso nos obrigou a completar o tanque de imediato já nos arredores de Lisboa. Cansado da viagem transatlântica de avião e do jet-lag abasteci o carro com 10 litros de gasóleo. Percebi o erro logo na bomba de combustível e imediatamente chamei o reboque para evitar danos ao veículo. Ao retornar à BeRent fui multado em 1600€ por um serviço que não custaria mais que 200 ou 300€. A empresa confunde franquia com multa a seu benefício. Eu me dispus a pagar a substituição do combustível. Fizeram da minha vida um inferno afirmando que eu havia sido negligente por isso merecia a multa. Esses casos acontecem diariamente e diria serem muito interessantes que ocorram para a BeRent. Pouco importou para a BeRent se estragou alguns dias de nossas férias. A ganância falou mais alto. A BeRent não é a Seguradora. A franquia integral eu deveria pagar à própria oficina se o serviço ultrapassasse os 1.600€. Em resumo: qualquer coisa que a Be Rent considere "negligência" é motivo para a cobrança de 1.600€. É um excelente negócio. Não esqueçam que em Portugal eu sou estrangeiro sem conhecer as leis com exatidão. Eles exploram essa situação. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by DENIS - 17 November 2023
" Very smooth "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAIA DA ROCHA, PT - Reviewed by COLIN - 16 November 2023
" Everything ok "
" Ok friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RADOVAN - 14 November 2023
" as always fantastic price and superb service "
" car was clean and in perfect condition and they are with Hertz so you pick it up at Hertz booth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ARI - 09 November 2023
" Price was quite high, so pick up service should be personal. "
" Too much self service when pick up the car. Finnish driving licence don`t have all information asked , so self service don`t work. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by AURIMAS - 07 November 2023
" With Autoeurope booking is always OK "
" This first time the rental company charged me for sand cleaning on carpets... in the invoice was the reason for "special cleaning" for 50EUR! It was not oil, salt or etc. Sand needs just a normal vacuum cleaning, which is usually done after each renting period... "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 8
FARO, PT - Reviewed by EVAN - 06 November 2023
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSEPH - 03 November 2023
" Good "
" I rented from National. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROBERT - 02 November 2023
" Please let me know you have received this feedback and make the refund of the cost as quickly as possible. I would also expect some form of recompense for the distress caused and the additional cost of getting a van elsewhere. fornalha11m@gmail.com "
" When I arrived to pick up the vehicle, they did not have a van of the size we had reserved. They offered a MUCH larger one or a MUCH smaller one, neither of which were suitable. As we needed to load up early the next morning, we rushed around to find another supplier (Europcar) who whilst they did not have the exact size we needed, had something more useable. As it was a late reservation, it cost us about 15 euros more than our reservation through Auto Europe. So we did not have the van we reserved for any time at all. I have submitted a request for refund and compensation of the additional cost through your website, but have so far not had any response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MICHAEL - 02 November 2023
" N/A "
" The car check-out took almost one hour because there were many damages not recorded in the report so they had to be recorded. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by SHANE - 28 October 2023
" N/A "
" Still awaiting my deposit of 300 to be returned. And the overall cost was very high. I paid near 900 euros including deposit for the car for a week "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 27 October 2023
" I had a good experience so far, this is the second time I rented a car with this company and for sure it will be not the last time. "
" Professional organisation, with the right business mindset. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by WILLEM - 26 October 2023
" See above "
" It was not instantly clear that I was a second class client and had to report at another building where a friendly young lady catered to all my needs. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTO, PT - Reviewed by TIAGO - 26 October 2023
" Ongoing complaint due to contradictory information in the voucher. "
" Drivalia did not rent the vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by VINCENT - 24 October 2023
" our experience with the pick up and drop off were very smooth and efficient. No need to worry if you're considering renting from this company "
" Very easy and efficient. No issues at all with pick up and drop off. Extremely courteous staff at the Porto airport return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MAUREEN - 19 October 2023
" Good price and good experience in general "
" The instructions to meet the rep weren't clear and we went all around the airport trying to find the place. They also didn't pick up when I called. Also the person that handed out the car was upset because we sat down instead of going looking for her to give us the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by JOSÉ - 17 October 2023
" Very good "
" The vehicle isn't the same that I have reserved. AC isn't good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by DANIEL - 17 October 2023
" great "
" car experience was not as usual from Guerin- hope next time better again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by VALDOR - 15 October 2023
" Excellent reservation and renting service. New car. Everything was great! "
" New car, excellent service. Fast, very friendly, professional. Looking for GUERIN at next time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 14 October 2023
" Easy to navigate website "
" Vehicle in poor condition with a high mileage "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LISBON, PT - Reviewed by ANGELA - 13 October 2023
" A partial refund took a very long time to process. "
" I didn't appreciate that the counter staff upsold me on insurance that they claimed my credit card company insurance would not cover when in fact it would. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by KONSTANTINOS - 12 October 2023
" We would use Guerin again with no hesitation "
" It was a relatively "electronic" checkin and very easy checkout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAO JORGE, PT - Reviewed by BARBARA - 11 October 2023
" Overall experience with ILHA Verde on the various Azores islands was very different. Some of the staff was very friendly, some fairly rude, cars in general are full of scratches and some were really at the end of their life... "
" On this specific occasion, we were asked to sign 2 different pieces of paper but were NOT provided with a copy of the second one, which was fully in Portuguese and that was not explained to us. It looked like it was about the deposit which I have not yet received back, 4 days after returning the car. I have to say I am worried. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by PIERRE - 10 October 2023
" Very efficient and user friendly "
" As usual - just excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 08 October 2023
" You get what you book, it has worked for me for several years now. "
" Fair service, I had no issues with the car. Great price offer "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by FILIP - 04 October 2023
" I will rent the next time again with RS "
" Correct "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by LUCILLE - 04 October 2023
" Professional service with a smile. "
" Always professional and service with a smile. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DARREN - 03 October 2023
" Seamless transaction "
" Left headlight grossly out of alignment. Wiper fluid ran out. No vehicle registration certificate provided, a ticket-able offense I was told by a Portugese police officer. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROBERT - 03 October 2023
" At this point I will likely stick to a direct rental model "
" We were given a damaged and poor condition vehicle, and when taking delivery were told by Sixt that the unit had all the scratches and dents accounted for, an we needed to get going as we were blocking the exit. No one would go through the car with us. sure enough, upon return, Sixt blamed us for "new scratches". Very poor service "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PONTA DELGADA, PT - Reviewed by EMILIO - 27 September 2023
" AutoEurope provides a proper service overall "
" I went on time to the office to pick the car. However, no car was available and not even an apology, the staff considered normal that cars are sometimes not available. I got a car 40 minutes later than the hour I had booked. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by MALCOLM - 25 September 2023
" Seamless is the best way to describe it. "
" Probably the nicest staff I've come across. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by THERESE - 23 September 2023
" none "
" none "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHAIM - 23 September 2023
" Easy reservation online, convenient pick up at airport, quick return "
" Everything was fine except the wait at the counter was very long "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 18 September 2023
" Very positive. Good information clearly displayed on the website made it easy to make the right choice for a rental. "
" This was a very good car rental experience. The process is fairly streamlined. Most employees were very courteous. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CLAIRE - 13 September 2023
" Staff was very friendly. Everything went smoothly. "
" The tire pressure gauge was on, and they were not able to turn it off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JOSE - 10 September 2023
" Very satisfied "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RON - 07 September 2023
" Auto Europe allows for me to easily shop for the best option among multiple rental companies. Every time I've used them the experience has been fantastic. "
" They made it very easy to get and return the car. The staff was efficient and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JERAR - 28 August 2023
" AE has a very user-friendly interface with really competitive pricing. It gives you the opportunity to check the prices from all rental companies. The service helps in making a really informed decision when it comes to picking a rental car. highly recommend. "
" Couter staff at pick up seemed to be upset that the rate quoted by Auto Europe was much lower than the advertised price. they tried to upsell the insurance coverage to us and quoted 230 euros for one day of coverage. we had explained that we just did a similar rental (from Lisbon) and the insurance coverage was only 37 euros. and the actual cost of the rental was 205 euros per day so the insurance quote of 230 euros was outrageous. the counter agent insisted on that rate for the insurance, and when we refused the coverage, they added a deposit of over 2000 euros for a one-day rental. we were extremely frustrated, knowing that if we had taken the full coverage with auto Europe, the rate for the insurance would have been around 20 euros. Once we returned the Vehicule to Lisbon, I inquired about the insurance rate that should have been quoted, and they confirmed a rate less than 40 euros for complete coverage. The Lisbon staff were very helpful and drop-off was a breeze. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUNCHAL, PT - Reviewed by ION DARIE - 25 August 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICARDO - 23 August 2023
" Could you please send me a receipt for this rental via email? Thanks "
" Besides the wait upon pick up because of line at Lisbon airport it was a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TOMAS - 19 August 2023
" Do not want "
" Do not want "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by NATHAN - 17 August 2023
" I wasn't able to rent the car due to an illness. Auto Europe would not refund me therefore I wasn't able to pick up the car but was charged for it. Needless to say, that was an incredibly frustrating experience. "
" Wasn't able to pick up the car- irrelevant. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by EGILS - 14 August 2023
" AUTO EUROPE IS MY DILER,BUT OK MOBILITY IS OK "
" OK MOBILITY IS OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MORAN - 10 August 2023
" At the airport I didn't find this company, after half an hour I saw a person with small sign and then we wait 30 minutes to the shuttle to go the car office. There was a long waiting and I didn't get the car that I order "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by THOMAS - 09 August 2023
" The car itself had lots of small dings that I had to point out to the tech at checkout. "
" The staff was very kind and honest. Did not push products that I did not want. Checking out the vehicle was excellent, and I was treated very well. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LISBON, PT - Reviewed by LOUAY - 08 August 2023
" Excellent expérience "
" Excellent expérience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GERT - 07 August 2023
" Always correct "
" Very long waiting time for check-in. Friendly personnel. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by IVAN - 07 August 2023
" Just as it is supposed to be "
" No comments, just as it is supposed to be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VIRGILIO - 07 August 2023
" Friendly and efficient staff. Good Experience Overall. Car had far too many small damages and return late far too busy and small for the avalanche of cars at the airport. But I do still recommend - GOT THE CAR shown at booking ✅ "
" Very efficient and friendly staff l. Great systems and digitalisation. Return late was far too busy and crowded and too small for all the cars. This needs to be improved ! Car had a lot of small damages .... I mean a lot ..... but otherwise was good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JOSÉ RODRIGO - 02 August 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SYLVAIN - 01 August 2023
" overall ok "
" It took too long time to get the car the car, waiting in Lisboa airport then commutation to the rental office, then long paperwork process. Drop off more efficient. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MELANIE - 31 July 2023
" there seems to be miscommunication between auto europe and avis as to what is in the rental agreement purchased through auto europe. "
" we rented a hybrid vehicle with complete coverage through auto europe. when I picked up the car, the avis person said it did not show that I had purchased any coverage for the car and I would be responsible for any damages. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GHEORGHE - 30 July 2023
" It is the first time we have had such an unpleasant experience with Autoeurope, although I have been a loyal customer for over 15 years "
" Drop off experience very bad: when pick up the car, the counter staff provide a wrong address for drop off; when finally arrived at the drop-off office, we had to wait for the shuttle bus to be taken to the airport for almost half an hour, although we were told that the driver would come in 5 minutes; the driver left us at another terminal, although we said we were going to Terminal 2, he insisted that there is only one! In fact, he was in a hurry to get other customers. He didn't even tell us that we have to take another shuttle to Terminal 2! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOSE - 27 July 2023
" Besides this was a good experience with both Brands. "
" Some things not explained by the staff, such as the tolls. They could variate from one class to another if we didn't have the digital wireless Via Verde box activated. So if I stopped to pay by cash or card on the toll stop I would pay class 2 for a normal car because of its size, while having the Via Verde box active and passing through the fast toll lane I would be charged class 1 for the car toll. Huge difference in prices. Can't get my money back and complain about it to the local authorities did nothing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CECILIA - 25 July 2023
" Except being far from the airport, it was a good experience. "
" They were efficient and professional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PETR - 23 July 2023
" ok as everytime "
" this time it was ok, no problems, the car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JANI - 20 July 2023
" We got Ford Kuga, in well condition and really nice staff "
" Why do you offer in your list of vehicles cars that are not in the fleet of rentacars?? For example, we paid for Toyota Avensis, but they don't have this type of car in their fleet at all! This is so called deception of clients! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALVINOS - 20 July 2023
" Excellent service "
" Very nice stuff especially the guy at the drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CLAUDE - 18 July 2023
" Nice "
" Everything went fine but I have a problem about the deposit I get the fuel deposit but the toll deposit I didn't get it I spend 7,5 euro from 100 I send email just waiting their response but overall it was all great....... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BRIAN - 17 July 2023
" I emailed your customer service team a few days ago and I'm still waiting for their response. Please can you ask them to contact me in relation to my email regarding the damage fee that I had deducted from my deposit with Guerin. "
" I emailed your customer service team a few days ago and I'm still waiting for their response. Please can you ask them to contact me in relation to my email regarding the damage fee that I had deducted from my deposit with Guerin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 15 July 2023
" Very good service "
" Very streamlined service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CATHAL - 11 July 2023
" We received a Peugeot 308 SW which we were very happy with and was excellent for our drive from Lisbon to the Algarve and back. "
" We were 2 hours early for pick up for which we were charged an extra day. Other than that everything went very smoothly regarding pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 09 July 2023
" seems good overall "
" Car was great and on the whole everything was fine but when we returned the car Drive On didnt have any internet service so we had to wait a while before it got fixed as they had no other way of printing our receipt and when I asked if they could just email it later on they said that doesnt always go through...it all worked out but good thing we left plenty of time before our flights as it was almost a half hour delay "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KWOK WA - 07 July 2023
" Very bad experience on this booking. Very helpless. I may also consider not use autoeurope to rent a car in the future, because I have never experienced this kind of situation from other car rental company. I also sent an email to Auto Europe to report my case, there is no response at all. Very disappointing for my experience to book the car. "
" The counter closed when my flight arrived at night. I went to their shop next morning, and waiting almost 2 hours. But the counter told me that my booking expired. I cannot get my car and cannot refund no matter their counter not open when my arrival. They couldn't provide any help to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by EMIL - 06 July 2023
" There was a misunderstanding at the AVIS office regarding full insurance. Although I paid it in full at the time of booking, the AVIS office said that they do not understand this insurance. I relied on what I paid at Autoeurope, luckily I didn't have any incidents. "
" Hello, unfortunately I am very disappointed with the quality of the AVIS car. The vehicle in particular had a very worn clutch, which made it very difficult to drive this car in an island with many sloping and winding roads like Madeira. Many times I had to go with speed 1 to manage to climb a hill. In addition, when picking up the car, I showed the person from Avis that the USB plug was not working to connect us to AppleCar to use Waze, and the answer was that we rented a car with wheels, the rest of the times are not mandatory! I expected at the level of the AVIS company that there would be a different quality of cars, as well as a different level of other services. I hope for a much better future experience, Emilie "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LAGOS, PT - Reviewed by LEONARD - 04 July 2023
" Good experience. Recommended. "
" Nice people, quick and easy pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BENNO - 22 June 2023
" Was a lot more expensive. Thank god no issues with vehicle. Number was skip over at counter and TPC light on. And paid 2 insurances! "
" Was sold extras by agent-made the vehicle a lot more expensive! TPC light was on pick-up and was told not to worry about it with no spare tire. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LISBON, PT - Reviewed by ISRAEL - 21 June 2023
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUSAN - 21 June 2023
" I was amazed at the lack of gas stations enroute to the airport. There was just one about half a mile from the Faro airport "
" Picking up the car was abit disorganized. There were long lines and agents seem grumpy! The car we reserved was not available. So we were encouraged to "upgrade" which we did for a price! Anyway, I did enjoy driving the Peugeot. Returning the car was very smooth. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by VICTOR SERGE - 20 June 2023
" Vera was very helpful when we returned the car. She even guided us to our rideshare area. En though we had no incidents, we were happy that we bought the 0 liability Insirance. There was no hassle at drop off. "
" The staff is outstanding. The car that we were given was a Corolla wagon instead of a sedan. They overheard our concern about the size and offered us an upgrade that was nicer than what we booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDERS - 20 June 2023
" As always excellent service all way through Auto Europe and til carrental company and quality of cars. Congratulations Anders "
" As always excellent service and quality of cars.. Congratulations Anders "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHANNA - 19 June 2023
" We want to rent the car for 2 weeks more, we called and mailed it was not possible to do this. unfortunately we must come to the office and we had to drive 400 km extra., and €18,45 for toll box. Strange! "
" We were sattified, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARTYN - 18 June 2023
" Just too slow "
" Takes too long to get the car at the desk "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
HORTA, PT - Reviewed by RUI - 17 June 2023
" Autoeurope makes things easier for me, pretty much always. "
" Super fast and efficient. Not trying annoyingly hard to sell local products, which is usually my typical complaint. Nice people, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEFANO - 16 June 2023
" The obligation to pay for the Telepass service shoud be mentioned when renting a car in Portugal "
" It has been very unfair to oblige me to pay for the Telepass service (€ 12,55) although I never used it. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by SANDRA - 15 June 2023
" The price was the best compared to other offers "
" Booking was easy and the car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LESLIE - 14 June 2023
" great! "
" perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEFANIE - 10 June 2023
" see above "
" I arrived earlier than expected but was sent away until the actual hour that I had mentioned in my pick up info. I am aware that, as there isn't as much space at the airport as there is in car rental places a bit further away, the cars going in and out are probably a minutely planned operation, however I wished I could have got a car a bit sooner rather than having to hang around... All staff very efficient and friendly though, at counter, pick-up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by WILLEM - 09 June 2023
" See above "
" The pick-up is an entirely new process and not really customer friendly. Then you end up where the cars are parked and someone opens a "vault", which is a good idea for after hours pickup but not at the middle of the day. The situation in the garage when returning the car was chaotic. Guerin is growing quicker than the space it has at the car rental center and the high season is yet to start; good luck! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARCO - 08 June 2023
" AUTOEUROPE is always super OK for transparncy and quickness, just to improve you should transfer the request of the Customer to the car dealer in a better way (MANUAL gear instead of automathic) so there is no extra time to wait at the pick up. Thank you. "
" I had booked a MANUAL gear car but they gave me one with automathic gear so they had to reorganize the booking/delivery, anyhow the Staff was quick in the change. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by THOMAS - 06 June 2023
" Great! "
" Great car and friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 06 June 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHANNA - 04 June 2023
" We were not amused that we couldn't rent it for longer without coming to lisboa, therefor we had to drive 400 km. "
" It is perfect "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JORGE - 01 June 2023
" As ussuall, been client for several years, no remarks. Except for the sad episode with Oporto scammers SIXT. "
" There was a misunderstand with tyres, yet goldcar handled it professionaly and in a fair way. My conclusion is that was just a technicall glitch in an organisation that cares for clients satisfaction and is unbiased when adressing issues. I will surelly come back. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NICHOLAS - 23 May 2023
" Fast, easy to use web site "
" They took good care of us when our car broke down on the highway. They have a customer for life. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOÃO - 23 May 2023
" N/A "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by BRYAN - 20 May 2023
" all very pleasant and nice "
" Everything very good and pleasant staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SERGIO - 18 May 2023
" Nothing else to be added "
" They charge for extra costs at the end of the rent saying that the rim was scratched...knowing that I did not do the scratches.. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by OLAF - 16 May 2023
" The cars are generally good. This time the vehicle I got had a lot of mileage on them and quite a lot of damage. I always book with AutoEurope and get the car fully insuered by AutoEurope. Sixt doesn't like this very much. Second time I had this experience with Sixt, they are searching for a scratch or a damage. Just so they can charge me, which in the end is AutoEurpe with some BS claim. This time they thought there was a scrats on the rim of the wheel. Really? While they return guy from Sixt was trying really hard to find something, I had to go to the toilet, when I got back, he wasn't there anymore and they didn't give me any proof of return. Car are good, Service is awfull, close to scam. "
" The cars are generally good. This time the vehicle I got had a lot of mileage on them and quite a lot of damage. I always book with AutoEurope and get the car fully insuered by AutoEurope. Sixt doesn't like this very much. Second time I had this experience with Sixt, they are searching for a scratch or a damage. Just so they can charge me, which in the end is AutoEurpe with some BS claim. This time they thought there was a scrats on the rim of the wheel. Really? While they return guy from Sixt was trying really hard to find something, I had to go to the toilet, when I got back, he wasn't there anymore and they didn't give me any proof of return. Car are good, Service is awfull, close to scam. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LISBON, PT - Reviewed by JAMES - 14 May 2023
" It was odd that I requested a car shown on your website with a rental company I knew, and then was told the car wasn't available and instead I was asked to use a company I had never heard of. This caused some anxiety but it turned out fine. "
" My only comment was that the location was hard to find on GPS. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by BERTIL - 11 May 2023
" I hade a Nice car "
" Staffan is nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 09 May 2023
" The car broke down, in fact when I picked it up there was already a warning on the dashboard. Then when it broke down, the replacement car, readily available, was in too bad a state of repair. "
" The car broke down, in fact when I picked it up there was already a warning on the dashboard. Then when it broke down, the replacement car, readily available, was in too bad a state of repair. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ANTONIO JOÃO - 06 May 2023
" If we dont have GPS is difficult to find the office in Prior Velho....lots identificación for other companies but ON HOLLIDAYS we didnt see. "
" People are kind "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHANNES - 06 May 2023
" See before "
" Checking in is still a long proces for a long time client! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 05 May 2023
" 10/10 in all categories. Great vehicle at a fair price. Centauro a pleasure to deal with in Faro , Portugal. "
" We rented a car for 1 month in Portugal (Faro) and wouldn't hesitate renting from Centauro again. 10/10 in all categories. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ATHANASIOS - 04 May 2023
" Nice clean car.Enjoyed the road trips "
" Excellent service thanks. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERNOT - 02 May 2023
" yes definitely "
" was great from start to finish, Mr. Ph. Reisenauer was doing a great job when we returned the car, very friendly, very competent, thanks a lot, GS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 30 April 2023
" Very clear conditions, great price comparison. "
" Good price for a small vehicle, to use for short drives. The car had a few scratches but they were all noted down. The biggest issue is the car check in at the counter, they are terribly slow and only had 1 person attending. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by FERNANDO - 25 April 2023
" I havent had any experiences as I was mislead to an information about insurance. "
" At the counter after a 10-hour flight I was told that I had to pay a 500€ insurance which was "strongly advised", otherwise I would have to pay over 2000€ in case of any damage to the car, like scratches. Well, of course I wouldn't pay about 1200 for a 30 day rental. So I had to pick up an uber to my destination and provide myself a solution somewhere else. Which BTW was a 230€ rental at discover cars. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by RICARDO - 20 April 2023
" Carolina e Tiago Maia foram muito simpáticos e profissionais "
" Carolina e Tiago Maia foram muito simpáticos e profissionais. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTYNAS - 19 April 2023
" Experience with Auto Europe, as usual, was smooth. No complaints. "
" I was extremely pleased with Mr. Correia who was handling my pick-up reservation at Faro airport. I had troubles with my credit card (it's chip was apparently dead) but Mr Correia showed great patience and professionalism. He tried help me activate my credit card in various creative ways and showed care for me as a customer. In the end, he allowed me to even use debit card for pick-up (even though I understood that the general company policy is to stick with credit cards) to make sure that my trip with parents isn't ruined. Overall I felt extremely glad to have such caring and professional staff at Sixt. Mr. Correia, you were hero of the day for our family! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NIELS - 17 April 2023
" Transparent with the costs "
" We booked a car with auto Europe. When we arrived at the car rental(which was drive on) they charged us with an additional 200 euro extra because we only had an full insurance with auto Europe, not with Drive On. If we would like to have a full insurance with drive on, we had to pay 200 euro extra. Drive on is not transparent. I would not recommend this car rental "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by AIVARAS - 14 April 2023
" Very likely "
" Very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARTIN - 13 April 2023
" Would definitely use this service again "
" Everything worked very nicely. Was easy to pick up and return car, there were no hidden surprises, everything as advertised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DANIEL - 13 April 2023
" Cheap and easy! "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUBOS - 12 April 2023
" Good value for money "
" Fluent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSÉ - 10 April 2023
" . Staff is friendly but as usual they'll try to sell something extra. We had a car class upgrade but the new car was a bit run down, although it didn't look old. Everything else went smooth, very efficient pickup from and to the airport. "
" . Staff is friendly but as usual they'll try to sell something extra. We had a car class upgrade but the new car was a bit run down, although it didn't look old. Everything else went smooth, very efficient pickup from and to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by BRUNO - 04 April 2023
" Cheap price, no surprises, I was well taken care of. "
" I arrived 1h late - they waited for me even though it was after closing hours. Pick up was fast and so was the drop-off. No hidden charges. The car was a bit old but it worked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
COIMBRA, PT - Reviewed by MARIA - 03 April 2023
" Very nice staff. I will come back! "
" Washer fluid for the windows was missing. A slight smell of tobacco. But teveruthing else was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by GALEN - 25 March 2023
" Outstanding customer service!!! Entire team was delightful and car was perfect. "
" Outstanding customer service!!! Entire team was delightful and car was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 22 March 2023
" Horrible "
" Charged me 500€ for an alleged damage to the wheel measuring 2 cm "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by KARL - 22 March 2023
" Put a spare tire in your cars I had insurance in the car and I was charged 245 euros to replace the tire "
" I had a blown tire. NO SPARE TIre. I had to call Road assistance. They send a-tow truck and a taxi to take my party to the closest city to give me another car Closet city was 1-1/2 hours away. Waste of time. All we had to do is change the tire but there was No spare tire. I bought insurance in the car and I was charged 245 euros to replace the tire Bad customer services "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by YVONNE - 16 March 2023
" I can recommend europcar, but pay attention to which agency you have to pick up the car. It can be complicated if you are not insured by this agency but by the company where you booked with europcar. "
" I rented a car of Keddy in Lisbon. But at the airport I had to go to Europcar and they gave me a car from Europcare. I booked Supercover with autoeurope, but the lady at the Europcare told me, that I should by another supercover assurance with Europcare, that would cost me more than the rental rate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DANIEL - 16 March 2023
" Great "
" Fast and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by GONÇALO - 15 March 2023
" All went very smoothly "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by LUDEK - 14 March 2023
" Overall I recomend "
" Waiting on counter desk for 1 hour isn't normal. But rented car has not been better - new Skoda Superb 2.0TDI AT "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHANNES - 13 March 2023
" None "
" Still very inefficient checking in proces! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JORGE - 09 March 2023
" I am tottaly frustred with the fact that I was scammed by sixt and possibly theres is nothing I can do. I Have some pictures taken at the time of pick up that are dodgy that also proove that we had zero light. Yet the !nem damage" pointed by sixt was a crack only possible to see on the motorway with light hiiting the front. "
" The commensts that we see on socila media about Sixt Oporto Airport are true. They are scammers. Not exagerating. I was told the car had no damages and that I could go ahead. I manage to detect 2 damages on a dark place at 9pm. As soon i got on the motorway and saw damage on the front windscreen. Sixt tell me I did it. If I did I would admit it as normal people do. I was scammed by sixt, the handover was tottaly suspicious I should have been more carefull and spotted signs like changin clerk for the handover, pointing defects and not being heard by clerks. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by JAN - 03 March 2023
" It would be nice to get incentives for regular customer when paying well in advance. For example free category upgrade, zero excess, optional extras etc. "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 03 March 2023
" Auto Europe should stop dealing with Sixt. "
" 1. Sixt didn't honor the insurance issued by Auto Europe. 2. Sixt doesn't help resolve the bridge toll issue I had being on the wrong lane with the auto pay option. A missed EUR 2 becoming EUR 25 and on top of it they added the service fee EUR 35 to it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 27 February 2023
" Perfect "
" Modern rent a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHANNES - 21 February 2023
" Pick up procedure can be improved!!! "
" Still a lot of admin for a client that has rented many times!! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by FABIO - 19 February 2023
" Great "
" Great "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by WILLEM - 13 February 2023
" What experience?? "
" I am still waiting for the invoice that was promised to be sent 4 days ago and hasn't been received yet. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by BOYANKA - 10 February 2023
" I am very happy when book with autoeurope. "
" During the travel the sign "engine oil and service due now" appears. I call the assistant and he said to stop somewhere and buy any oil and when I return the car I will receive my money back. I asked what exactly to buy but he said to ask on the station. That's all. What a surprise. There were only women as me.. I spent 1 hour to read what I need for this car. Then wait for someone to help me. Anyway, I bought, I put 300ml. The sign appears again. On the next day I put the rest because the oil was on its minimum. I call again, the same answer. The service oil change is needed because the car is 30000km when return the car. So thanks God everything was OK. We return the car with no damages.On the desk they were really kind but said we can't give your money back because you didn't tell our VAT number. Who told me that I have to know and to say their VAT number? Why they make it so complicated? It's not just for the money. The question is principal. When someone rent a car /and pay full insurance/ he expect that those things are checked and don't have to think when you are on holiday.. What if you don't notice or you doesn't care? I still can not connect to customer service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JORGE - 09 February 2023
" As usual perfect. Just a bit awkward that sixt hasnt released yet the credit car amount. "
" Everything very professional and clear. Only de credit card value is still captive even though the vehicle has been dropedd off 4days ago. SIxt were very clear onn every aspect. They gave emphasis to the fact that the supercover was given by autoeurope, and in case of activation they would decline the obligation to contact autoeurope and only liaise directly with me. Didnt tottaly enjoyed the aproach, but better to be clear than dodgy. Other than than they seem ver professional ans smart looking. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOÃO - 08 February 2023
" Awesome fleet, and awesome costumer service. Simply amazing. "
" Simply the best rent a car service I have worked with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDERS - 07 February 2023
" Always very good and safe booking through Auto Europe. k.regds anders "
" Only week point was the GPS supplied, very low quality and function. k.regds anders "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NUNO - 05 February 2023
" Friendly and efficient "
" Simply perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NUNO - 02 February 2023
" So far the experience has been excellent, but we have not had to do a cancellation or a claim. The website is easy to use, it is intuitive and the prices are very competitive. We are repeat customers. "
" The experience varies a lot from city to city and from country to country. We always select the same type of vehicle which is a Mercedes C Class full sized car, and have always got excellent vehicles. This time we got a vehicle that had a lot of defects including a bonnet that would periodically loosen up and vibrate during the drive. It was not as good an experience as we had the previous times. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by JOÃO - 24 January 2023
" Nothing significant to comment. The thinks worked as expected and should be. "
" Nothing significant to comment. The thinks worked as expected and should be. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ANTONIO - 16 January 2023
" On top of the good experience with Dollar, Autoeuropa provided me with an insurance program, which I have not used, but gave me tranquility during all my stay with the rented car "
" Very good experience. The car was new, clean and available at the scheduled time. Dollar team is very educated and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARINA - 15 January 2023
" Good car but we aware of the extra charges they apply in the end! "
" The car was great! But when we rented it there was mentioned a free second driver (on the site of Auto Europe). It turned out that we made the rental too late for this. Fine, but then the asked if we wanted a second driver and pay for it which we declined. It was not mentioned on the contract! But in the end they still charged us for it (54,00 euro). I can send the contract and the final charge we paid. Can you let me know what you think of this and if we can get back the extra charge? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GERALDO - 15 January 2023
" Easy online reservation and good price. "
" The clerk at Budget location was super attentive and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA DE FATIMA - 15 January 2023
" I believe the value for money was acceptable, even though the car was a bit rundown. I also did not understand their policy towards insurance, if you don't do it, you pay an exorbitant amount, if there is an accident. The risk and benefit are not balanced. "
" Uncomplicated, staff very friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by EBRU - 14 January 2023
" Such a disappointing experience. In order to make extra 100 euro to lose a customer. I Wouk's never want to work with such mindset. Will share my experience in every opportunity "
" I had a very disappointing experience with Europecar Portugal. I am a frequent traveler and I happen to rent car quite often which I do through AutoEurope and I generally pick the offer from know companies, Europecar is one of them. In spite of the higher process compared to some other companies, I chose the option from Europecar since I wanted to have a reliable option with no headaches, but the way they treat customers and try to make money by hideous ways is very unfortunate. In order to make 100 Euros more, would it worth to lose the trust of your customer, really is that the work ethic the customer representatives are taught???? I had arrive to Lisbon after a very exhaustive week and a long flight. I had rented the car quite a while ago online. I remembered the insurance option when I was renting did not have the full coverage, so I asked the details of the insurance coverage and I was offered a premium coverage which required me to pay nothing of excess and I was asked also if I wanted the toll service and then I was told the total amount including a different city drop off charges. I did not do a detailed calculation relying on the honesty of the customer service reps that he would calculate the insurance+toll+ one way fee and I then signed all the papers. When I returned I receive my receipt where I saw 98 Euros for an emergency assistance abroad, so I called the call center to ask what it was where I neither mentioned I would travel outside of Portugal nor asked if I require such services. So when the customer service rep gave me the full coverage he kindly added this fee. The call center rep said he would investigate and come back and then I received a response that I signed the papers that included this charge. Again I was not told why this was added at all to the bill which I had signed. Is this a way of taking advantage of travelers who are coming exhausted and want to make it to their final destination and see what they can get away with. I am really shocked with the work ethics and customer orientation of a company which have a good reputation. I shared them my disappointment once more and asked them to rectify the situation and waiting how they would be responding. If has been now 3 weeks and no response so fat "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NIKOLAY - 09 January 2023
" Will book again with you! "
" Perfect service, very attractive price and new car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by UBALDO - 09 January 2023
" . "
" You should offer Hertz Lisbon a bonus. Never a better service -- and I rented plenty of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRUNO - 03 January 2023
" Good price finder but I'm finding hard and hard to justify using an intermediate service. "
" Fast pick-up and even faster drop-off. Car in good enough condition for a great price. Had to wait a bit to be picked up but the trips are then super fast. The telephone support doesn't always work as expected. But regarding the car experience? Recommended! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ARTEM - 31 December 2022
" I recommended autoeurope my friends many times "
" Everythins was super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by TOMAS - 28 December 2022
" Great experience, happy customer Will return :) "
" All went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANK - 22 December 2022
" Excellent, all the way around! Obrigadissimo!! "
" Excellent, all the way around! Obrigadissimo!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by RUI - 21 December 2022
" Please confirm the needed insurance, the worst thing after a flight is to arrive to the destination and be confronted with conditions that you were not expecting. I just wanted to collect the car and go to the hotel, not having to discuss and manage a contract situation "
" On our arrival, we were told that the insurance that i have acquired, was not covering what was needed, that we acquired the minimum so i had to pay more 120 euros for 2 days of renting. I explained that I had already bought the insurance but the person told us that was not the one needed. Also the case a Renault Clio with 150K Km, smelled a lot to cigarrets "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by MANUEL - 09 December 2022
" So far I always had great experiences with Auto Europe, booked cars through the platform several times and loving it, however some of the rental cars still try to trick you like it happened in my case so people should be aware. "
" On our arrival the counter staff charged us extra fro the insurance that originally we did't want to take, then the baby seat which was supposed to be included in the price so we ended up paying €500 more from planned. The reason was that they cannot accept debit and charge credit cards (because of some policy they can't hold the money, that was the excuse), however for the petrol they managed to hold an extra €150 - how interesting. These guys are scam, be aware, I used all these cards for renting cars around the world and never had problems. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAJIV - 27 November 2022
" The rental process was very poorly explained. The extra insurance I bought was useless and a trap to get extra payment. "
" The counter staff coerced us into getting insurance by claiming that everything will be counted as damage and deducted from my deposit and it would be very difficult to get a claim from the pre-existing insurance. They also did answer my question about getting the deposit back even though I returned the car without any damage at all. The car was old and not fuel efficient. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by PEDRO - 18 November 2022
" Good "
" For the first time the car was not in condition. They delivered the car with the windows full of grease, which prevented good visibility in the rainy season. The wiper blades didn't clean anything, they weren't in good condition. As soon as I started the car, the low tire pressure alert came on, which indicates that they didn't take care to put the car in good condition. In view of my complaint, they offered an upgrade in the next rental, but obligatorily via the guerin.pt website and subject to availability. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LISBON, PT - Reviewed by ERIK - 17 November 2022
" Alles naar tevredenheid. "
" Alles naar tevredenheid. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALONZO - 14 November 2022
" See above. "
" Did not think E1500 deposit was necessary and was very inconvenient. Check in process to obtain rental could have been more efficient. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIRANDA - 07 November 2022
" Terrible experience considering we paid extra for navigation that we could not use for part of our trip. Also there was not a spare tire in the car. "
" We had a terrible experience. While in the Duruo Valley we had a flat and tried to call road side assistance, they did not answer. This was on a Sunday afternoon, we found a person who was able to arrange for a tow and new tire. We had to forfeit our reservations and pay for a hotel. When we returned the car we were charged for a tire. The navigation system reverted back to Portuguese during our trip and we could not get it to reset. Staff were not helpful. Overall a really poor experience. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AIJA - 31 October 2022
" Booking was easy "
" We received a lower class car as booked - a Nissan Qashqai instead of a Mercedes A class. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by PAULO JORGE - 18 October 2022
" Great service "
" Good service an support "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAN - 17 October 2022
" It was good that I did get the car I actually reserved, which was not the case with several recent rentals in Faro or Lisbon. "
" I'm still waiting for the toll charges to be processed (motorway travel fees) one week after the car return, and there is still a block of Eur 100 on my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVEIRO, PT - Reviewed by MARIA - 17 October 2022
" I really enjoy renting a car with Auto Europe: it was fast, easy and all fees that might apply to the rental were presented before the car booking confirmation. "
" The Hertz employee was very kind. He explained us everything during the car pick up including possibilities for adding insurance etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ORRIN - 07 October 2022
" Everything was a good experience except for purchasing the GPS and then finding out that the car already had that built in. "
" We had a great experience, however when we went to counter to get the car we were asked about getting the GPS. We agreed to get it, and paid extra. When we went to pick up the car and asked them about it, they said that it was already included in the car we had booked. This was very frustrating as we had paid quite a bit extra. We would like to be reimbursed for this amount if possible? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PETER - 05 October 2022
" Great experience! Loved the car "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by THOMAS - 30 September 2022
" Simple & easy as always! "
" A cue during pick-up because a lot of people came in during the same time and the SIXT IT system seems to have issues sometimes. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DOUGLAS - 30 September 2022
" Other than double debit to different cards which means I am over charged Euro900.00 to date, I was very happy with Thrifty and will use again if I can get around the twice charged amounts to my bank debit cards. "
" Great service except for when I booked the car 2 weeks before travelling my debit card was charged approx. Euro 900 for the trip- no problem. On collecting the car I upgraded for a full cost of Euro1500.00 for 11 days all good. ON drop off my debit card Mauritius Euro was charged the full amount Euro1500 +- again in addition to original Euro900.00+- charge . This is unfair and now I have to proceed to my bank in Harare, to try obtain a credit from Auto Europe. This is difficult as the card is a prepaid USD card managed from USA, as Zimbabwe cannot issue USD credit or debit cards due to sanctions, Sadly this has hurt my experience after updating at collection that its not a simple reverse charge to me and now I sit Euro900.00 out of pocket unsure when I MAY arrange a reversal of my first euro debit to auto-Europe my USD prepaid debit card. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by RAQUEL - 23 September 2022
" Good "
" A bit expensive "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ALEH - 23 September 2022
" Good "
" Everything is ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by REAL - 23 September 2022
" If I was to do the tour of Portugal again, I would get the smallest car possible. The street are very very very narrow at time. "
" If I was to do the tour of Portugal again, I would get the smallest car possible. The street are very very very narrow at time. Maybe put a map in the glove box for the return of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KIRSTEN - 21 September 2022
" I am using Auto Europe regularly and it was the first time, I had a bad experience at the moment of arriving to the airport. "
" Totally chaotic reception (or better said no reception!) at the airport of Porto. It took us 25 minutes to find the person in charge running around as a chicken in the airport. Than it took another hour to get to the hangar where the cars were parked. Once we had the car, everything went smooth. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CARLOS - 21 September 2022
" tempo de espera para levantar o carro superior a 2 horas "
" O tempo de espera para levantar o carro era superior a 2 horas "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by KEVIN - 18 September 2022
" Great source for auto rentals. "
" Drive on Holiday provides great service. The agent Mohomed was the best. We would suggest more automation for pickup to hurry up the check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHELYN - 22 August 2022
" Auto Europe staff has been excellent to deal with. Auto Europe is my go to car rental company after three rentals this year. "
" Excellent staff and process to pick up and drop off at the Porto and Lisbon airports. Very expensive car for one day but seems to be reflective of the summer 2022. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FRANK - 21 August 2022
" ok "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAL - 18 August 2022
" N/A "
" 1) Company had problem with getting the car for us. We had to wait (agreed time to pick-up car has been at 10:00 AM) for one hour to get the car. 2) We returned car on Monday 15.8. and company is still blocking on my credit card amount of 150 EUR (for fuel) - there is no reason for blocking the amount after car return (everything has been OK from my side, car returned with full tank). "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by LORRAINE - 13 August 2022
" See above and feel free to reach out to guerin on my behalf "
" On pick up, I was given a car with so many damages which I immediately reported and asked for another for fear of being accused at check in, and I was told there were no other cars and that anyway "you have full insurance". You can on return, if you my fears was exactly what happened I was accused of damages but luckily I had some pictures and immediately escalated this to management. The ladies checking me in were extremely rude "do you always get a perfect car".. A wonderful lady called leanna (apologies If I have the I correcting spelling), stepped in and resolved things and agreed thay we were not responsible for the dmanages as they were pre existing. She promised to email me and compensate for the inconvenience, but I'm still waiting for this to come through. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUNCHAL, PT - Reviewed by PETR - 11 August 2022
" Everything was fine. "
" Everything was fine only the drop-off location on the airport was not easy to locate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VITTORIO - 10 August 2022
" Easy and great experience overall "
" The car was fine but the air conditioning was not working properly (most likely due to the air filter that needed to be replaced as part of usual maintenance) which was quite annoying in hot August "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by CARLOS - 08 August 2022
" Overall great value for money. "
" Friendly staff, flexible with some minor changes, all good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by GEMMA - 23 July 2022
" Efficient, no problems or issues "
" Competent staff at check in, no pushy sales talk, pleasant experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RENAUD - 21 July 2022
" Very interesting rates but with the additional fees of Goldcar it becomes very expensive. "
" Very poor attention to clients. No organisation. "struggle for life" when arriving at the desk. 90 mn to get information and speak to a employee. Additional fees. Very bad experience !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LISBON, PT - Reviewed by PHILIP - 21 July 2022
" Overall good deal, the only problem is that the company is not located at the airport. "
" We almost had to wait 2 hours to pick-up the car "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MARCO - 13 July 2022
" All good thanks "
" I liked the all inclusive affordable package and the car was good for the cost "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by IANCU - 11 July 2022
" Everything went very well. The condition of the car was very good, the pick-up and delivery of the car were very operative. All these aspects contributed to an excellent holiday in Portugal. We warmly recommend autoeurope.eu "
" Everything went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NIKOLAY - 11 July 2022
" Charged me damage cost but I paid for full coverage with AutoEurope. "
" Charged me damage cost but I paid for full coverage with AutoEurope. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by BOJAN - 08 July 2022
" Highly recommend "
" Very proffessional and friendly team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ERIC - 02 July 2022
" Efficient and precise. "
" Overall good. Punto was rather old with 102,000 km. Car was only half full with petrol and very difficult to judge gauge for return. Toll system for motorways not explained correctly. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PONTA DELGADA, PT - Reviewed by DIDIER - 02 July 2022
" *** "
" Attente trés longue à l'aéroport de Ponta Delgada pour récupérer le véhicule, sinon le reste nickel "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by PETR - 29 June 2022
" Everything worked, as planned. "
" Everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MILAN - 28 June 2022
" Smooth and efficient. "
" Smooth and efficient, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by BARNABAS - 23 June 2022
" I´ve been using AutoEurope for a long time, always satisfied. Also Customer Service is very helpful when needed. "
" It was Hertz, actually. Dollar & Hertz & Thrifty at the same counter and the car was Hertz, so was the contract, etc. So I am going to rate Hertz. I was very satisfied with the approach of the staff - helpful, smiling. The car was clean and new, I could review the existing scratches on a screen before I signed the contract. And we got an upgrade - always good :) My only dissatisfaction is with Customer Service - they only work on working days between 8 and 18 (I think). What if something happens at night or during the weekend??? I tried to call during the weekend, no success. I wrote an email, got a reply on Tuesday with apologies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DEJAN - 12 June 2022
" Autoeurope was great as always. The bad comment goes only for Hertz/Dollar. "
" The most miserable service from any rent a car agency I've ever experienced. In total, we waited 3 hours to get our car, with hundreds of other people. Organization at Lisbon airport is ZERO. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by TOOMAS - 12 June 2022
" Great and very effective service "
" The staff at counter desk and drop-off point was extremely nice:)! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by SIMON - 08 June 2022
" Very good service and good car "
" very helpful. upgraded my car and found ways to reduce the overall bill so that the increment was negligible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MATIAS - 02 June 2022
" First we arrive to the airport in Lisbon, all good waiting for the van that will transfer to the rental office and the van has only two seat-bells working very low quality kinder chairs. Luckily we had brought with us ours so my kids had the chance to drive "safely" to the office. In the office we wait one hour and a half to being attended. At this point my entirely family was extremely tired after the flight and the whole situation was becoming annoying. The car was in good condition and the renting process went well. Only it was being said the fuel politic was full tank and it was only one quarter tank full.. We have to fill it right after leaving the office and also had to return calculating to don't put so much fuel inside when it was not the need. The day before I called them to be sure the time I was returning the car was ok and I was informed I would had to pay 30 EUR extra for returning it before 8AM. I was never informed about that and it was a bad surprise to me! The worst thing was at the end. The van that bring us to the airport had not seat-bell working!!! we have to bring our kids on our legs. I have had one of the worst experience with a rental company. Super Expensive, unprofessional and very low quality. Only the car were in good condition. The rest minus 10!! "
" First we arrive to the airport in Lisbon, all good waiting for the van that will transfer to the rental office and the van has only two seat-bells working very low quality kinder chairs. Luckily we had brought with us ours so my kids had the chance to drive "safely" to the office. In the office we wait one hour and a half to being attended. At this point my entirely family was extremely tired after the flight and the whole situation was becoming annoying. The car was in good condition and the renting process went well. Only it was being said the fuel politic was full tank and it was only one quarter tank full.. We have to fill it right after leaving the office and also had to return calculating to don't put so much fuel inside when it was not the need. The day before I called them to be sure the time I was returning the car was ok and I was informed I would had to pay 30 EUR extra for returning it before 8AM. I was never informed about that and it was a bad surprise to me! The worst thing was at the end. The van that bring us to the airport had not seat-bell working!!! we have to bring our kids on our legs. I have had one of the worst experience with a rental company. Super Expensive, unprofessional and very low quality. Only the car were in good condition. The rest minus 10!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by GEERT JAN - 01 June 2022
" The girl at the counter was very nice, but I don't understand why, when we were both present, the car could not be driven by my husband and payed by my credit card... we were charged 170 extra just because of that? "
" Nobody answers the phone or messages... ever. The instructions in the e-mail or on the site don't have much to do with reality (ex. bring the voucher - voucher was not needed, etc.) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by STEVE - 31 May 2022
" Overall everything went smoothly. Easy in and easy out. "
" Everything went smoothly. We even got a fee upgrade. We may have waited 5 minutes, while other rental companies had line out the door. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by ROKAS - 28 May 2022
" When i made a booking there was an ad saying Mazda3 or similar if Mazda is unavailable. Ilha Verde acknowledged that they do not have Mazda3. So why mislead your customers? "
" The exterior of car on pickup was not clean (sticky/rained down). "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RONALD - 27 May 2022
" Normally I would have given Auto Europe a 10, but I have to admit that my confidence dropped somehow, knowing that Auto Europe holds on to partners like the one we chose. That's a little disapointing if you count with credability and confidence. "
" There was nobody at the airport to pick us up and I got only a voicemail on the phone. Fortunately there was a nice lady from another car rental who had the contact details of ours, so she called someone who finally picked us up. Arriving at the car rental place we received a car that was all dirty, I mean very dirty! And the tank was not full, although it was supposed to be full according to the voucher. Anyway, the car was ok, we had a great time in Portugal and I have to admit that drop-off was very efficient. But nevertheless I would never rent a car at this place anymore. I rather pay a little bit more. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by JOSE MANUEL - 16 May 2022
" like always good "
" like always good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by EIMANTAS - 15 May 2022
" Could be cheaper insurance "
" The car had lot of scratches. Multimedia system, gps and parktronic failed to work and staff could not fix it / replace the car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PORTO, PT - Reviewed by STEPHANE - 14 May 2022
" I will use Auto Europe again! "
" Very good experience with GUERIN. The crew was professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JANNO - 10 May 2022
" Easy to compare and rent a car. Good extra service. "
" We received a great car and the drop-off was quick and easy. However, on arrival and at pick-up there were some problems. First, even though we called several times to adjust our time of arrival because of a delayed flight, the shuttle that was supposed to pick us up wasn't at the airport and we had a hard time contacting Drive On. Luckily for us there was a woman of an other rental company who helped us. After hours, Drive On was understaffed and it took a very long time to get our car, even though there were only three customers. On top of that we were charged an extra €30,- for picking the car up after hours, despite calling to give notice of our delay and the long time it took to get our car. With two young tired children this was quite a challenge after a long flight. It felt strange to pay extra for a bad service. However, the car itself was great and exceeded our expectations. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GEORGI - 09 May 2022
" They are not very customer oriented in general. "
" Our plane landed on time, but the border control system did not work and we had to wait about 30 minutes. We tried to contact their office by phone several times - no one answered. They use a small shuttle bus with a capacity of 5 people, given that The influx of tourists is large and there is a lot of waiting. Despite the officially announced working hours until 20:00, they continue to serve customers, but they took an additional 30 euros for the delay, given that we are not to blame. credit card only about 35 euros for toll fees, given that I bought from them a transponder for Via Verde for 12 euros and they told me that I would not pay anything else. Acceptance and transmission were OK, but I'm afraid after a while not withdraw money from the credit card for some reason they invented ... "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
HORTA, PT - Reviewed by KATARINA - 08 May 2022
" / "
" The car was full of small bumps and scratches, all other parts of rental were ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by OLEKSII - 07 May 2022
" the employee imposes a paid service. "
" the employee imposes a paid service. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by SAUNDRA - 05 May 2022
" We used Auto Europe for the first time in Portugal. It was a good price, easy to rental and lovely service. The car was clean and drove well. "
" It was easy, customer service was wonderful and we had a terrific car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JESPER - 04 May 2022
" Nice "
" Very kindly, even og Ihad made a skratch om back corner, the tale IT easy and Hell with papers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HORTA, PT - Reviewed by SILVESTER - 30 April 2022
" Nice experience. "
" Nice experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JÜRG - 20 April 2022
" The car rental was very good and I was satisfied both by the car and by the car rental enterprise. "
" Guerin is a very efficient and good car rental enterprise. I had several rentals which all went very well. As other times I even got an upgrade without asking it which was very pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WALTER - 16 April 2022
" Experiência única, rápido e facil "
" Excelente Companhia de Rent-a-Car com inovação nos sistemas de atendimento "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREAS - 16 April 2022
" fast and easy as always! "
" The car offered was a VW Polo (or similar). I received a Mitsubishi space star, which is one of the cheepest, most basic and underpowerd cars I ever had (and I rent al lot!) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRYK - 13 April 2022
" Nothing else "
" I chose this because the price was the best. The car was almost new. The only downside was that there was a crowd at the pick up so it took 1,5h to get the car "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by STANISLAV - 08 April 2022
" very profesional "
" very profesional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 05 April 2022
" I did everything at a self service kiosk with the help of an associate. No one badgered me to by anything. Loved it! "
" Best service ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 03 April 2022
" Excellent "
" Smooth as clockwork....all round efficiency.....even late on Sunday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by ADRIAN - 01 April 2022
" With AUTOEUROPE you can compare prices at most rental companies and you can also find promotions. "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JIRI - 31 March 2022
" full satisfied "
" fast process with staff and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANSIS - 31 March 2022
" Helpful and friendly staff. Nice car, brand new! "
" Perfect. Easy and simple. Veri nice presonell "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by CELINE - 29 March 2022
" Good value qualité/price "
" Staff very efficient and nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by BRUNO - 28 March 2022
" Good value but improvable. "
" Painful pick-up. Slow check-in. Slightly better check-out but understaffed team. The cars are fine for the price. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by COSMIN - 25 March 2022
" Good booking experience and customer support "
" Dirty vehicle, unpleasant smell Staff at counter provide misleading info "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LISBON, PT - Reviewed by MATTI - 23 March 2022
" Auto Europe is not the cheapest broker available. "
" Drive on does not provide cars with full/full fuel policy. I got car with 6/8 full and was asked to return the car same way. Very difficult to do that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TOM - 22 March 2022
" that's it "
" I have one issue, we left a 100 euro deposit for fuel, the fuel was 70% and also was noted on the paper we got when picking up the car, we brought it back at 90% full which they acknowledged, they only reimbursed 32 euros, we should've gotten the full 100 euros back plus they got an extra 20% fuel fill. not happy about that so won't use them again, everything else was good. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARTIN - 21 March 2022
" .. "
" The Bill/ payment at centauro is likely to be OK but it is totally unmanageable. We did pay for a not wanted upgrade ( later refund) pay several deposits for later refund and payed 36,60 in excess amount, maybe for highway payment?...but we really don't know. We lost the overview and ended up just checking the buttom line. That's not very user friendly. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BORIS - 21 March 2022
" Good as always - we use autoeurope for several years. "
" Car was in very bad condition - wheels with very low tire profile. They charged us an extra fee for some sand in the car. Will never rent a car from this company again. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PORTO, PT - Reviewed by ARMINDA - 19 March 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CHRISTIAN - 17 March 2022
" friendly "
" Speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SARA - 15 March 2022
" easy and worked well. "
" They were quite busy when we picked up the car, so it took a while for the shuttle to pick us up (20+ minutes) and to pick up the car (another 40+ minutes). Our staff person at pick up was great, and the car worked well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 07 March 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHAIM DAVID - 03 March 2022
" very good internet site! "
" quick pick up and return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOÃO - 02 March 2022
" Best way to rent a car. "
" Very professional. Great service for pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by FRANCISCO - 02 March 2022
" 5 stars! "
" 5 stars! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IURII - 01 March 2022
" Everything was fine "
" Everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLEG - 22 February 2022
" This is my second experience with autoeurope and it was ok as before! "
" I've expected a blocking amount of 300 EUR as was provided in autoeurope proposal. I was ready to order the tolls service (usually when renting it goes with the amount to be blocked, but it was over that amount and that is well.. OK). What was NOT OK is that I was provided a prepaid full fuel tank and told that I can give the car empty and that the price will be the same as on the gas station. As a person who trusts the words and expects fair business I expected that sixt would fill the tank after my trip, denote the used fuel and refund for the unused fuel (obvious? - yes). I gave the car back with ~1/3 gas in the tank and was really disappointed to find out that this remainder is not refunded and is just a pricey present from me to sixt! I consider this "default offer" without explicitly saying that "you will not be refunded for the remainder" as an embarrassing scam. Otherwise - everything went smooth and fine. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SAVIOUR - 22 February 2022
" Hope to get refund from you though vary confident. I like autoeuprope. "
" At pickup they insisted to take their full cover, but I refused since I had your full cover. At drop off they saw a scratch of about 3cm and they charged me 390 euros. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
VILAMOURA, PT - Reviewed by JOHANNES - 21 February 2022
" No info about new address SIXT in Vilamoura, so a lot of walking and calling!!! "
" In Vilamoura they moved to another address without notice! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 20 February 2022
" No schedule waiting for us not possible to reach them on the phone had to take a taxi to got to the rent a car company and the reimbursement of the taxi fees have not been taken in charge be them. Not a very positive experience. "
" On arrival no schedule service was waiting for us. Even calling them nobody picked up the phone. I called autoeurope the French number and I had a lady, Susana, on the phone she told me to take a taxi to the rent a car company wat we did and to ask them for the reimbursement of the taxi fees but Unfortunately they have not reimbursed me the 6 Euros fees. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PETROS - 17 February 2022
" It was an excellent option to rend a car by Alamo "
" I am very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by YAACOV - 17 February 2022
" Clear and fast "
" Efficient fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by CARLOS - 15 February 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LISBON, PT - Reviewed by YAACOV - 10 February 2022
" Quick response and efficiently "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by JOUKO - 09 February 2022
" OK "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ZOLTAN - 08 February 2022
" e car had a lot of damage already. The child seat is way to expensive compare to the car rental price and the price to buy a child seat. Specially for the booster which cost 75EUR for a week... You can buy one for that price and they were not in good shape! "
" The car had a lot of damage already. The child seat is way to expensive compare to the car rental price and the price to buy a child seat. Specially for the booster which cost 75EUR for a week... You can buy one for that price and they were not in good shape! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LISBON, PT - Reviewed by HARESS - 27 January 2022
" Definately will use them again "
" Friendly and very professional people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIODRAG - 24 January 2022
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOSE MANUEL - 20 January 2022
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MARIUS - 18 January 2022
" Car was good although i've ordered another one, less powerful. "
" There is no limit to perfection so i give mark 9 of 10. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by VITOR - 17 January 2022
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RITA - 14 January 2022
" Easy to book. Good prices "
" Great value. Good car. Very efficient customer service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOÃO - 12 January 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by PAULO - 10 January 2022
" We booked 2 Booster Seats for the kids because the price didn't change when we were completing the reservation. We pay 231,84€ for it. This cost didn't appear in the price when we made the reservation, so this is false advertising. Plus, the value is not even fair, we could buy 10 seats for that price. And we were not allowed to cancel it. you should refund us for that cost and change your website. "
" Bad: 1. Long waiting time; 2. The car was too small, we could only put 1 luggage in the back. 3. We realize, at that moment, the booster seats for the kids would cost us 231,84€ and we couldn't cancel it. Good: the counter lady didn't charge us for the 2nd driver, to compensate. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 3
FARO, PT - Reviewed by ELENA - 06 January 2022
" Car was good and Via Verde service very convenient, thanks for the recommendation. "
" Long waiting to pick up car and enter all details on the kiosk. Could have entered those details in advance and just double check at the kiosk. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRUNO - 05 January 2022
" Cheap but not great. "
" Pick up and drop off were quite slow due to overwhelmed staff. The car condition was very bad (around 20 damages), plus other in the motor train that weren't shown. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 2
LISBON, PT - Reviewed by DIEDERIK - 03 January 2022
" see the above "
" Hi It took quite a while before I got my car. Several costs where not included nor mentioned on the website. When I got the car, it was full scratches etc. The man who handed me the car was very helping and caring. When he noticed the car gave a warning about due service (after more then 30 minutes of noting other damage), this was a pity. He wanted to give me a new car (even oil level was too low) but the manager told him he had to give the car as it was. Finally, after more than one hour since saying hello, we could leave with a car that gave 4 warnings... Luckily, nothing happened. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GONCALO - 03 January 2022
" The first car I received had wasted tires. After complaining I got a second car with very high mileage. The drop off staff was extremely rude and unprofessional. "
" The first car I received had wasted tires. After complaining I got a second car with very high mileage. The drop off staff was extremely rude and unprofessional. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by PAULUS - 02 January 2022
" See above "
" Car rental was cancel to to airline cancellation. No refund was offered despite48 hrs cancellation of first 2 days, the complete 5 days was charged (euro 700) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANIBAL - 30 December 2021
" Muito satisfeito. Recomenda-se que em todas as viaturas seja colocada uma cópia do manual de utilizador, que tornaria mais fácil compreender algumas funções de equipamentos e também permitiria saber onde se encontram localizados alguns componentes essenciais, como ferramentas de troca de rodas, e forma de aceder à roda sobressalente ou kit de reparação. "
" Muito satisfeito. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WALTER - 26 December 2021
" Booking via AutoEurope is easy, as always. To extend the booking, however, I get told by your agent that I would have to drive to the airport to do so, because you simply cannot do it via your system. Really, a 6hr drive because you are not able to extend a basic car rental booking? I was told that you would have to do a new booking, could not extend the existing one, and therefore my and the car's presence at the place of pick-up would be required. How silly is that, this is 2021 dear AutoEurope, not 1921. You are happy to take the money at the time of reservation, but a rather simple extension apparently is beyond you. What to say? "
" All good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by JAYNE - 21 December 2021
" Very satisified. "
" Very friendly staff, quick & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 18 December 2021
" Everything goes smooth both with Auto Europe and Drive on Holiday. All are very reliable. I will use your services again in a few weeks if rates are still in my budget. "
" I appreciate your company since a few years. Very clear in description and conditions , very good service, very reliable. Easy phone contact when necessary. Besides Drive on Holiday knows how to recognize and serve "frequent clients" in giving sometimes upgrading. Prices are reasonable (except during high season ) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CAVAN - 15 December 2021
" The car pickup location was different to the one I selected. I had to pay €20 to go pick it up... so not happy at all with your service "
" They were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICARDO - 13 December 2021
" Easy to check in, and very fast service. "
" Quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MIGUEL - 12 December 2021
" Best rent a car website "
" Fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 07 December 2021
" they have overcharged me by 10 euros, I have emailed them and you for an explanation, nothing "
" they have overcharged me by 10 euros, I have emailed them and you for an explanation, nothing "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SAYDI - 07 December 2021
" as always guerin car rental did not let me down cars are almost new and staff is awsome. "
" always a safe bet in lisbon! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PEDRO - 05 December 2021
" Very good. "
" Car was very durty on the inside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LISBON, PT - Reviewed by MIGUEL - 03 December 2021
" Nada a apontar. Tudo como previsto e anunciado. "
" 5 estrelas, como sempre! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICK - 01 December 2021
" Always my go-to aggregator to find the best car and service that suits my needs. "
" Very efficient and automated pick up and return of the vehicule. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEFANO - 01 December 2021
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by SIEMON - 28 November 2021
" You're by far the best car rental website I've ever used! "
" It was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MIKAEL - 28 November 2021
" It worked, we got to where we were going..... "
" What is being used for cleaning the car inside? It makes the carpets slippery and it sticks to the shoes so when getting out of the car the you slip on the pavement as well. Also on the surfaces inside and on the steering wheel something is used for cleaning that are unpleasant to get on you hands, it feels greesy. Cleaning of the windscreen is poor and the wrong chemical is used, as it is a film is applied on the inside and makes it dirty. Car worked however we got two warnings after about 20 - 25 min drive, to much oil in the motor and pressure in the tires. The car we got was worn and had a lot of damages. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PONTA DELGADA, PT - Reviewed by JOSE - 26 November 2021
" Amazing "
" Fast and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TINA - 26 November 2021
" Everything went smoothly, both pick up and return were quick and down to point. "
" Everything went smoothly, as per expectation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREJ FERDO - 25 November 2021
" Very efficient, quick and without any problems. "
" Very efficient, quick and without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAANA - 21 November 2021
" Very good. "
" Very friendly staff and an almost new car. All excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LOVRE - 20 November 2021
" Car was not in good condition "
" Car was very old for rent a car, "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LISBON, PT - Reviewed by OLEKSANDR - 12 November 2021
" You never knew what you will get in fact and how much you will need to extra pay. In Istanbul I wasn't able to get the child seat, In Lisbon I had to pay for extra insurance. "
" I was asked to pay additional ~80 eur for an insurance fee, despite the fact that I've already payed for some insurance to autoeurope. I was asked to pay 30 eur for device to drive on tolls, but in fact you can use cash or credit card. I was charged for 140 eur as fuel deposit. sic. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by DAN MIHAI - 11 November 2021
" check in was slower because of a lot of customers at that time but overall very good "
" car almost new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 02 November 2021
" 1111111 "
" simply a nightmare "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUNCHAL, PT - Reviewed by JIRI - 30 October 2021
" Everything worked as it should. "
" Professional and honest staff. The car could have been in a better shape. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by PAULO - 30 October 2021
" It is an abuse and misconduct to retain € 1,736.00 euros of security deposit and not return this amount for more than 5 days!!! Other companies do the reversal after 2 days!!!! Bad behaviour and I do not recommend this rental company. "
" It is an abuse and misconduct to retain € 1,736.00 euros of security deposit and not return this amount for more than 5 days!!! Other companies do the reversal after 2 days!!!! Bad behaviour and I do not recommend this rental company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREAS - 27 October 2021
" Quick and easy process "
" The shuttle pick-up was ok. There was an extremely long line of customers at the rental station. The pick-up time from arriving at the station to leaving it was 2:05 hours! Only two staff were serving the customers - unaceptable! The car was cleaned but the windshield was not cleaned from the inside. Especially when the sun was shining the visibility was impaired. A safety item! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOHAN - 26 October 2021
" exelent. "
" as Always. A good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MATTI - 24 October 2021
" autoeurope should force reltal companies show mandatory fees in the contract. it's almost impossible for a client to start arguing with rental companies face to face when you must get the car. "
" goldcar charges fees that are not mentioned in the contract: - mandatory airport service 6,73€ - smart return 12.20€ (wharever that means) - diesel charge 26.42€ for 13 days rental (even though diesel car was not requested) total 55,78€ (vat 23% added) "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAMI - 21 October 2021
" Where is the digitalisation ? Everything had to be reentered in the system manually at the counter, which took 30min. Absolutely inefficient. Data would have been available with the booking ! "
" They try to charge us a cleaning fee of 123 Euros. This is not acceptable, the car was not dirty beyond what can be expected. This fee needs to be cancelled. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LISBON, PT - Reviewed by HELIO - 19 October 2021
" Nothing to comment, all good "
" Delivery was a bit delayed due to excessive traffic, but everything else was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHEN - 19 October 2021
" Overall quite good "
" Staff very good but Car was poorly maintained "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by PER - 16 October 2021
" Hmmmm "
" The vehicle had several unmarked scratches and I wanted to get these registered; however the staff was unwilling to even look. Also, the vehicle was not properly cleaned and had no springler fluid. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LISBON, PT - Reviewed by DÉLIO - 14 October 2021
" ok "
" 2 hours waiting for shuttle plus one hour waiting to get the car at the counter. the phone operator answering my calls was completely useless. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 6
LISBON, PT - Reviewed by LUIS - 13 October 2021
" Very disappointed with the rates and not very friendly When asked if I could return the car 1 hour later than the original booking, the answer was "you have to pay one more day" "
" Very greedy "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TONI - 13 October 2021
" Check above. "
" Car was washed but it looked like it wasn't. Reservoar had gas less than half. The car was slightly damaged on every possible side and position. Drop of was cca 5km from airport and it was panic to catch the flight. Since we came in early hours ww were charged additionaly 30 Eur. Oh and one more thing, all the time something was blinking during our drive. Electronic system of this car (Bmw) is baaaaaad. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 4
FARO, PT - Reviewed by THORVARDUR - 12 October 2021
" Our experience with Auto Europe gas always been good "
" The car had a lot of scratches when we got it. When we returned it they tried to find some more scratches and found one under the front fender that would have been impossible to see in the dark when we got the car. That was not from us but they still try to pin it on us "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MADEIRA, PT - Reviewed by SORIN - 11 October 2021
" I recomand EUROPECAR for all "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JUSTINAS - 09 October 2021
" Very bad - they stole my money for fuel "
" Did not receive my money back for fuel "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by THEO - 06 October 2021
" Very satisfied with AutoEurope's services in general. Consumer services is in easy reach by phone at attended by friendly staff. "
" Professional, fast, friendly. A very In positive experience compared As a with previous experiences with other car rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREAS - 05 October 2021
" Quick and easy booking. "
" Everything positive exept the cleanlyness of the car. Especially the inside and the windows inside were not properly cleaned. Limited visibility when driving against the sun - restricted safety. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ENACHE - 30 September 2021
" big mistake with budget "
" liers "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by RODOLFO - 27 September 2021
" Professional and friendly. "
" The car had previous damages (cosmetically), but mechanically was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LISBON, PT - Reviewed by ZOLTAN - 25 September 2021
" Auto Europe helped me to find the best deal for me. "
" The process of renting a car was simple, the stuff was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by FERNANDO - 21 September 2021
" We had a very positive experience with the company. The price was reasonable, the staff at Europecar were very pleasant and polite. We had an upgrade and no problems at all returning the vehicle. Definitely using again. "
" Excellent, very satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAN - 21 September 2021
" Happy with the service. "
" Budget promised to send photos of the pre-existing damage on the rented car. But after 10 days it's still not here. On the other hand we received better car than we reserved. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PORTO, PT - Reviewed by GINTAS - 19 September 2021
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TONY - 17 September 2021
" couldn't be better "
" completely satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEKSANDAR - 13 September 2021
" The shuttle bus takes one hour (1 hour) to get you from the location. I called 3 times to ask when it is coming and I always got the reply - it comes every 15 minutes - Not true. The pick up of the vehicle took 2 hours and 30 minutes - 2h30min - Unacceptable. There were 30 people raging at the one person who was processing every pick up that took him 20 min per customer. - Unacceptable. I was unable to reach my hotel accommodation on time and had to pay for a overnight stay by the airport and I was also charged for no show at my original accommodation. I will seek compensation for this charges. When dropped of the car the shuttle bus was not available for 1 hour as there were 15 people waiting in line, when the shuttle can drive only 6 at a time. Had to use uber and pay for my transportation to the airport in order not to miss my flight - Unacceptable This company is a scam - I do not understand why autoeurope is offering this rental company. - Totally unacceptable service!!!! "
" The shuttle bus takes one hour (1 hour) to get you from the location. I called 3 times to ask when it is coming and I always got the reply - it comes every 15 minutes - Not true. The pick up of the vehicle took 2 hours and 30 minutes - 2h30min - Unacceptable. There were 30 people raging at the one person who was processing every pick up that took him 20 min per customer. - Unacceptable. I was unable to reach my hotel accommodation on time and had to pay for a overnight stay by the airport and I was also charged for no show at my original accommodation. I will seek compensation for this charges. When dropped of the car the shuttle bus was not available for 1 hour as there were 15 people waiting in line, when the shuttle can drive only 6 at a time. Had to use uber and pay for my transportation to the airport in order not to miss my flight - Unacceptable This company is a scam - I do not understand why autoeurope is offering this rental company. - Totally unacceptable service!!!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MARGOT - 12 September 2021
" Absoluut VERMIJDEN! Ik heb een geschil over een schade met Auto Europe, hierop heb ik via rechtsbijstand een advocate die via de formele weg de zaak aanvecht. Al 6 maanden lang NEGEERT Auto Europe deze zaak volledig; na meerdere brieven, belletjes, mails etc komt er GEEN ENKELE reactie. Telefonisch de juridische afdeling bereiken is mogelijk 2 dagen per week en de reactie daar is; het ligt bij onze juridische afdeling. Inhoudelijk wordt er niet gereageerd. De enige manier om deze zaak voort te zetten is via de Europese rechter. Ik vermoed dat Auto Europe deze werkwijze vaker hanteert om claims te vermijden, immers, welke consument kan een internationale rechtszaak financieren in zo'n geschil? Onbehoorlijk, schofterig en ontzettend naar voor de normale klant. Ik ben €3500,- kwijt, door een schade die door Auto Europe vergoed zou moeten worden. Absoluut niet mee in zee gaan, als er een probleem is; is er GEEN oplossing. "
" fine. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by VLASTIMIL - 04 September 2021
" The booking has been done by my son and he informed me probably incorrectly about my insurance and second driver "
" As a surprise was the fact that I had not full insurance cover and also I had to pay for the second driver. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 01 September 2021
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ALEXANDER - 01 September 2021
" This depends on how you handle the situation outlined above "
" THis was the worst rental car experience ever. As we wanted to pay with our credit card at the counter we realized the chip was broken, but we had already used this card electronically to make the initial payments on line, so we new the card was working. Also I had made multiple payments with the same card via Apple Pay. But Gold Car would not accept this type of payment method and made us pay more than EUR 300 extra for endurance. This is absolutely unacceptable in these time. Further the car was in absolutely shabby condition, not cleaned inside and outside and many damages to the outside of the car. In these time of COVID car rental companies should be specifically careful about cleanliness. I will tell everyone going to LIS NOT to use Goldcar!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ANDREAS - 29 August 2021
" easy search good prices compared to other brokers or direct rentals "
" Quick pick-up and drop-off with no problems Car was brand new (500km) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by U?IS - 24 August 2021
" Nothing to improve, go ahead. "
" Excelent. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FILIPPE - 22 August 2021
" All ran well "
" All ran well "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MICHELLE - 20 August 2021
" I always found AutoEurope reasonable and easy to deal with. "
" I am so tired of rental car agents trying to force their expensive insurance on one, but this is not particular to Europcar. I was happy that I was able to extend the rental for a day and change the drop off, but then found that the dropoff location was closed at 10 pm, when I had agreed to drop off the car in Calda das Rainha. Calls to that Europcar branch went unanswered, as did calls to the main Europcar office in Portugal. I finally found off street parking and left the car, dropping the paperwork and cars through the letterbox. I still have not heard whether it was retrieved in good order. A most unsettling experience. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by MATTHEW - 18 August 2021
" Overall, a very good service although not sure the final price paid was the best I could have obtained. The cost indicated on the final invoice from Guerin suggested I had over-paid Auto Europe. "
" Overall very good but the first car I was given broke down and needed to be replaced. Guerin were responsive and a replacement car was eventually provided - although there was some confusion and delays regarding pick up of the new car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by MORITZ - 09 August 2021
" . "
" Horrible! Never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by KIM - 03 August 2021
" Good overall. The staff was great. The GPS was not working. "
" The staff was very professional and efficient! There was a problem with the GPS not working which caused me a lot of trouble finding my way around. The staff that was working when I returned the car was very understanding and reduce the cost of the GPS which I appreciated very much. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PAULO - 03 August 2021
" Nice "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FLORENTINO - 22 July 2021
" Strike in Portugal, couldn't fly to Portugal, lost my money on the rental due to the 48h cancelation period, which is a joke regarding the unannounced last minute strike! Very disappointed! "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ESA - 18 July 2021
" This is the first bad experience with Autoeurope and Dollar. Usually all goes well. "
" They offered an upgrade for unlimited mileage in the counter. I took it, but got charged mileage after all, lolst more than 600 euros. Have submitted a complaint, hoping to get a reply. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by CLAUDE - 17 July 2021
" The staff was very competent and efficient. "
" After 10 days of renting we had an alert for service to de done on the car. On top of that we had a second alert for low tyres pressure which continue even after having checked and inflated all the tyres on a highway petrol station. Therefore we were obliged to return to the Lisbon airport office and changed car. The other car seemed to be in better conditions but after 3 days we noticed a strange noise while we were braking and we concluded that the braking pads were not at the appropriate level. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by VITOR - 12 July 2021
" O meu cartão n foi aceite porque era de um banco digital - N26. A reserva foi paga mas não utilizei o veiculo "
" O meu cartão n foi aceite porque era de um banco digital - N26. A reserva foi paga mas não utilizei o veiculo "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JOOST - 07 July 2021
" Terrible! Maybe some things are mentioned in the contract but as Auto Europe is a big company, trust was not to read the whole contract. A deposit of 1100 is exceeding most credit cards limits. To pay it off by 200 euro feels like a scam! Not happy at all with this! The tol issue was maybe an empoyee's fault but was adding up to the experience! It would be fair to have a restitution of the 200 euro's! "
" Worst car rental company ever experienced. Feels like a scam and it was a very bad beginning of the holiday; had to pay 200 euro extra as the deposit is 1100. Was not able to pay with bookers card as of maximum of 1000, not giving the opportunity to do by a friend or via debit card. Paid an amount for tol and everything supposed to be included. By bringing back another 97 euro had to be paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAYNE - 07 July 2021
" I couldn't travel due to the coronavirus restrictions. It was not possible to get money back or any type of refund. I travel to Faro monthly as I have an apartment there and I have used your services many times before. It seems very unfair that I am being penalized for something that I have no influence on. "
" n/a as I couldn't travel due to Corona restrictions. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SETUBAL, PT - Reviewed by JESSICA - 28 June 2021
" Using AutoEurope was easy enough. No issues when picking up or dropping off the car. Rental process went as expected. "
" The counter staff, which we were lucky to have the same person for pick-up and drop-off, was outstanding. She should be cloned and then distributed across all industries that rely on customer service. She was efficient, but more importantly, she has the most positive attitude and sense of humor, and her great energy is contagious. We will come back and rent from Guerin just for her. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAKUB - 23 June 2021
" Everything worked well. "
" Quite long queue at the airport desk, not fastest service there. But ok ;) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by MEELIS - 21 June 2021
" I am not satisfied at all. "
" On prior Internet payment was not mentioned that payment with Credit card is compulsory. I paid with Debit Card and on pick up I needed to pay extra. Lady first promised to charge 221 EUR extra then after dispute she promised to charge 150 EUR and finally after returning the car they took from my account 184,31 EUR ??? "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEFANIE - 18 June 2021
" It is cheaper to book through a broker but when something doesnt go smoothly, nobody feels responsible to help, then it's broker vs. rental car company vs. client. That's the only downside. It happened to me once with autoeurope too. That is something to consider when renting cars through a broker. "
" The first car I received hat something wrong with it. I called and it was arranged for me to go back the next day and exchange the car. When I arrived, everybody there was informed and thanked me for letting them know that something might be wrong with the car. The exchange was quick, the petrol I had put into the old car was credited to my new car and the old car was taken to inspection straight away. Perfect way to handle a situation like that. Makes me always want to book with them! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by HELIO - 18 June 2021
" Na "
" It took a long time to get the key although it was supposed to be the key n go pckage "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by MARTIN - 15 June 2021
" X "
" Repeated upsell attemps (higher category/automatic transmission/diesel/insurance) delay the process at the counter. Office not open until arrival of last flight. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NICOLA - 14 June 2021
" - Good value for money - Terrible pick up experience - Vehicle not matching the one I Booked online and car was old and full of scratches and damages. At least it was big and reliable - OK drop off experience ( but I returned the car 5 hours before scheduled time) but it took 30 min for different uber drivers to find us. - I wouldn't probably choose Centauro ever again. For some saving too much trouble! "
" It was my first rental with Centauro because it was significantly cheaper compared to other companies on this occasion. The pick up/drop off location is just outside the airport but it's a bit of a nightmare to get there, not even taxi drivers know how to get there. The company provides regular shuttle service to/from main terminal but I didn't use it. The very BIG problem is the inefficiency and very long time of check in. They have this priority list for an extra cost, which wasn't offered to me at the time of the booking and so it took me 2 hours to collect the car on a fairly busy day. The employees, only 2, at the desk were taking on average 30-40 minuted for each customer and they were letting other people sneaking in the queue for other matters. I found the whole experience very frustrating and I wasn't the only one. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LISBON, PT - Reviewed by MAREK - 20 May 2021
" See above "
" When I was booking the rental I paid extra cost which should have covered both extra insurance and toll for highway, when I came to the car, the lady made me to pay the insurance again and when I was dropping off the car I had to pay for toll.. very bad... "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LISBON, PT - Reviewed by LEONARDO - 19 May 2021
" I have been using AutoEurope for years and it is always a flawless experience! Highly recommended! "
" I have been using Alamo/Enterprise for years and it is always a flawless experience! Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STIG - 17 May 2021
" Shitty car "
" Black car with non-working air-condition ?! I'm glad I did not rent it in the heat of the Algarvian summer. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by OLIVIER ZOPPI - 15 May 2021
" Everything went smooth "
" 5star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IVANS - 14 May 2021
" Great choice, easy booking process, accurate, good prices. "
" The car needed some maintenance but worked fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by KRISTIN - 12 May 2021
" N/A "
" Babyseat was terrible! Was expecting it to be in a much better condition, specially for that price! Ended up not taking one - and buying for half the price! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by JACOBUS - 25 April 2021
" . "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PEDRO - 19 April 2021
" Perfect "
" I got a fiat panda instead of a opel adam. while they are in the same category, the panda is much outdated in technology and equipment. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LISBON, PT - Reviewed by NUNO - 07 April 2021
" What I expected and needed. "
" Fast and eficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ANTONIO - 05 April 2021
" . "
" The car broke, and drive on during working hours dind't had the phones on, we contacted autoeurope but you couldn't reach them too, so we weren't able to contact with drive on. Luckily the car start again and we coluld drive till their office to change the car. They didn't have insurance papers or vest in the car as mandatory by law. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTIMAO, PT - Reviewed by IGORS - 03 April 2021
" Very good drop off Very welcome portimao office and very helpful. Only deposit issue is negative part. "
" I had issues with the security deposit. It was charged twice from my card. I ha e dropped the car 4 days ago without any issues but still not received none of two my security deposts back. I called your office but there was not information how long shoult it take to pay back the depost. :((( "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STIG - 29 March 2021
" First class personal service "
" First class service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIO - 24 March 2021
" Very disappointed that I rent a category of car, I paid in advance the total amount and at the moment of picking it up, they are providing me a lower category. And they made me to pay again the same amount of money (so twice the cost) to upgrade it to the category I was requesting initially. I felt stolen and obliged to pay twice. I am preparing legal action to claim. "
" Very disappointed that I rent a category of car, I paid in advance the total amount and at the moment of picking it up, they are providing me a lower category. And they made me to pay again the same amount of money (so twice the cost) to upgrade it to the category I was requesting initially. I felt stolen and obliged to pay twice. I am preparing legal action to claim. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LISBON, PT - Reviewed by GODEFRIDUS - 03 March 2021
" . "
" Took a long time before the pick up at the airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LISBON, PT - Reviewed by TEODOR - 28 February 2021
" The experience was amazinge,fast car and very economic the only thing could be more cheap is the insurance for car . "
" Was a good experience the staff made a good work congratulations in special for Lucas nice work he made . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANCO - 15 February 2021
" Just one feedback: TAP airline cancel their flight from Faro to Lisbone and I was forced to drop off the car in Lisbone. Rent a Star charged me 150 € !!! I'm waiting your comment. "
" Just one feedback: TAP airline cancel their flight from Faro to Lisbone and I was forced to drop off the car in Lisbone. Rent a Star charged me 150 € !!! I'm waiting your comment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by BRUNO - 07 February 2021
" Great experience overall Smooth "
" Very friendly and professional Very relaxing experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREAS - 02 February 2021
" Quick and efficiant "
" No waiting time (Corona) New car (second renter) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by DAN MIHAI - 01 February 2021
" no coment "
" no coment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 25 January 2021
" Always displaying the competitive prices for car hire, and the possibility to amend upto 48 hours before collection is often really useful "
" Touch Screen check-in at the service desk a bit 'clunky' - often have a problem receiving the one time code on my phone for verification. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by DARINA - 21 January 2021
" A very simple and easy process from start to finish! "
" Wonderful customer service guy, Gabriel Valesqui, could not have been more helpful! I hope you can forward comment to relative dept. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CUSTODIO - 10 January 2021
" Nice and very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANCO - 06 January 2021
" Great "
" All perfect. Professionalism and availability of the renter and I got the car I wanted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 06 January 2021
" Good. "
" Very professional! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EDUARDO - 05 January 2021
" Very nice everything "
" It wose a very nice experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ALASTAIR - 01 January 2021
" I didn't like the fact that mileage was limited. "
" Sales counter agent tried hard to get me to add lots of extras. As a result, queue was long and overall process slow. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIOBHAN - 31 December 2020
" Fast and easy to book or change "
" I have booked with Alamo/Guerin many times in Faro and am always very impressed with the service, staff and car. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 16 December 2020
" Another great experience "
" This experience was the best so far, as there were no queues to get the car. Every scratch and bump was noted and there was no problem on return of the car. There was no attempt to sell additional insurance either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANCO - 06 December 2020
" perfect service and customer care "
" very satisfy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHAIM - 16 November 2020
" See above. "
" I was a unpleasantly surprised when I was told that the car I reserved (Jeep Renegade) does not come with a spare tire. I understand that it is possible to equip the car with a spare tire which would be very welcome and reassuring to someone on vacation in a foreign country with limited time on his hands. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANNIKA - 11 November 2020
" Nice staff, easy to get and return the car "
" Helpfull staff "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUKAS - 05 November 2020
" My credit card was charged TWICE for car rental. Due to error on your webiste. I contacted your support and got NO response and no help. I want my money refunded! "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROBERT - 01 November 2020
" Great Service, great selection of Rental Companies and car size across the range. Free cancellation option (T&C) very convenient. "
" Very professional service, great cars regarding the equipment level of the vehicle for the price. Not sure the car had been thoroughly cleaned with respect to C19- inside of windscreen was very dirty and greasy!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by EWAN - 31 October 2020
" N/A "
" n/a "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by KARL - 27 October 2020
" Good value for money "
" Reliable, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MARTIN - 22 October 2020
" no comment "
" With the car everything is OK, unfortunately I was charged the amount of 461.62 € for two small scratches on the lower edge of the bumper. They called it "heavy damage", which is nonsense. I consider it a scam from HERTZ. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by MANUEL - 21 October 2020
" good "
" the free km available is redicilously low. therefore, the provider is in most cases more expensiv than other competitors. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by PETER - 16 October 2020
" When it comes to customer complaints or customer solutions, you no longer hear anything despite repeated requests. I do not find this customer-friendly and it shows your real interest in the customer. "
" When it comes to customer complaints or customer solutions, you no longer hear anything despite repeated requests. I do not find this customer-friendly and it shows your real interest in the customer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 5
LISBON, PT - Reviewed by BRAULIO - 15 October 2020
" Auto Europe is a great solution to compare prices and save time when renting a car. "
" Pick-up experience was terrible: Guerin has introduced automated tokens for handling the pick-up process, though it was not clear to me whether I should use them or present myself to the counter. Plus, the Guerin station was rather crowdy and chaotic given the current pandemic situation. While using the token, you have to present A LOT of information that already has been provided while in a crowd and noisy place that makes the experience quite stressful. At the end of the process, Guerin presents the user if several options for choosing the "amount left to be paid" to pick up the car. In my opinion, this is just a dark pattern used to trick customer into paying for something that it is not necessary (really bad practice). A Guerin employee saw my confusion and offered to help me at the counter. I told this employee that I had paid the "Refundable Excess with Super Cover" rate to avoid blocking an excessive amount in my credit card and that I was not understanding why I had to pay more at this point. She offered me a "deal" so that Guerin would block only the original 300€ in my credit card as stated in the Auto Europe voucher. This "deal" consisted in paying an excess of 160€ to finish the pick-up process. I ended up paying this. Upon the drop-off, I was talking to another Guerin employee to understand what I could do regarding the excess amount paid. This employee then explained to me that this amount that I have paid was actually optional and was only to reduce the amount I would have to pay in case of an accident, basically an insurance. In other words, during pick-up I was made to believe that I had to paid the extra 160€, otherwise, they would block the full 1,970€ amount in my credit card, when in fact this was actually optional. Obviously, at the drop-off the staff told me that it was not possible to reimburse me with the 160€ anymore. Additionally, I also sent an email to Guerin asking for explanation on the additional amount paid shortly after picking up the car but they never replied to me. I fell cheated and for sure will avoid at all costs using or recommending Guerin again. What is worst is that my other experience with them went well, but this time was so terrible (and unnecessarily expensive) for me that I gave up on them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SETUBAL, PT - Reviewed by ALAN - 12 October 2020
" overall guerin is fine for car rental and i would recommend "
" checkin could be quicker....guerin is rather bureaucratic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAN - 22 September 2020
" Efficient. No problems. Received the pre-existing damage pictures via email as a record. However the tank was not 100% AT THE PICK UP TIME. "
" Efficient. No problems. Received the pre-existing damage pictures via email as a record. However the FUEL tank was not 100% AT THE PICK UP TIME. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RADU - 22 September 2020
" - "
" You discover,because it is specified only after you pay, that if you are not rich in this pandemic time,and have 1100 euro deposit on the credit card you have to pay an extra tax,,and at the end with super full insurance,you pay more than double "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NANCY - 16 September 2020
" Fast support at the counter. We have waited a few minutes for the car delivery. The car return was very fast. "
" A friend recommenced This company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VISEU, PT - Reviewed by JOAO - 15 September 2020
" Probably don't have other company like Autoeurope with good offers "
" Very good rental service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAZVAN - 14 September 2020
" Despite some negative reviews i've read over the internet, the service was amazing. People went an extra mile to help me out and solve my problem. "
" Despite some negative reviews i've read over the internet, the service was amazing. People went an extra mile to help me out and solve my problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GEORGE CRISTIAN - 14 September 2020
" The Autoeurope customer support staff was very helpful "
" The company accepts payments only with credit card and only with physical card otherwise. As a first timer, I didn't know that and there is no visible disclaimer about that. I couldn't rent the car and I have lost 84€ - the total amount for that car rental. No refunds were provided. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LISBON, PT - Reviewed by RAPHAEL - 09 September 2020
" The experience with Sixt was absolutely great; the experience with Auto Europe was completely unsatisfactory. When booking, the option for an extra driver was selected, however it transpired that this option was not available for the dates the car was booked for, but for ANOTHER TIME IN THE FUTURE. Always a good reminder to read the small print, but also, not to trust companies like Auto Europe. Worth mentioning that we found this so unbelievable, we contacted Auto Europe's client services by telephone when collecting the car and the client representative we spoke with was utterly rude. Never will Auto Europe be used again and definitely will be sharing this experience with everyone with the advice to beware of crooked dealings. "
" Sixt were great. Absolutely professional. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHEL - 08 September 2020
" No negative points "
" Great Experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIGUELANGEL - 05 September 2020
" Top "
" Ótima atenção e experiência "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARK - 01 September 2020
" Very easy compare different options and competitive prices "
" The process was efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VILAMOURA, PT - Reviewed by HARPAL SINGH - 01 September 2020
" No issues with Auto Europe as they listed cars at good price. Have used in past as well. Top class service. "
" The car I was given was full of smoking smell. I raised the issue 2-3 times with the EUROPCAR team but it was the standard reply every time that they don't have any vehicle matching my existing hire. I was with two little kids (6 and 2 years old). My wife also felt sick after first day of driving. Also, I'm Sikh by religion where smoking is totally prohibited. Have to live with this car for 9-10 days but couldn't use it much. Not very satisfied with the service I got. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by KRISZTINA - 31 August 2020
" everything was perfect like always "
" fast and kind administration, everything was perfect and it was same as the order "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BENEDICT - 26 August 2020
" Very good; flexible. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VASCO - 24 August 2020
" Some website bugs "
" Dusty in interior and a lot of scratches. Just good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by TIBERIUS - 20 August 2020
" Horrible "
" I could not take the car, but you could take my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PONTA DELGADA, PT - Reviewed by ARNAUD - 19 August 2020
" cleaning policy should be more transparent or imposed on the rental agency "
" Charge 10EUR extra cleaning systematically to all customers. Not clear at the time of purchasing. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRUNO - 12 August 2020
" Very expensive even though there is no demand, that part is not understandable. "
" The car assigned to me was heavily damaged on the tail-light. After some complaint, a new one was reassigned, although it was still scratched (albeit less). The process was OK-fast but could be faster (ie: no one available at the return counter). "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LISBON, PT - Reviewed by PEDRO - 10 August 2020
" Very good experience! "
" Very positive experience. I was given a better vehicle than initially reserved. Drop off was done super efficiently. Only negative thing: there were not sufficient child seats available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by LATIF - 09 August 2020
" When I asked why I had to pay additional the company said they have nothing to do with other company. So it was either pay or die "
" No one told me ever that I have to drive with a bus somewhere to pick up the car In email there was written i would get picked up by sign never happened so I was waiting 1 1/2 Next point I got charged 54€ extra for something insurance I actually thought I paid already. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by TEEMU - 06 August 2020
" It also took an hour to pick up from the counter and somewhat unnecessary too long To drop off (systems didn't seem to work) "
" Free kilometers are way too short and we ended up upgrading to expensive car just to have more kilometers. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ERIC - 05 August 2020
" Prices always interesting! "
" Almost perfect for the third time. only negative point have been the cleaning liquid for whippers that has been empty (and liquid bought not refundable) and property of front end inside "windows". "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by HUGO - 29 July 2020
" Good car with good value "
" good transfer from airport to rental place. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HANS - 23 July 2020
" see above "
" I would class the Dacia rental car as dangerous on the road. Worst car I have ever driven. Looks ok from a distance but it ends there. Accelerating through a corner and the car just goes straight. Reputable company but when cutting corners and delivering crap cars like this it will end bad. Someone will die. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LISBON, PT - Reviewed by SIMONE - 07 July 2020
" Renting a defective car is not directly autoeurope's fault but having listed a company that doesn't answer the phone is also not good. "
" The car power steering was defective, I wanted to switch the car but dollar doesn't answer the phone and because of Covid 19 I didn't want to go to the office without having talked to anyone first. Bad experience, bad cars. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LISBON, PT - Reviewed by REBECCA - 06 July 2020
" I wasn't able to get the car because I had my driver's license and forgot my credit card. And they didn't accept my boyfriend's credit card. So I would like my money back. "
" I wasn't able to get the car because I had my driver's license and forgot my credit card. And they didn't accept my boyfriend's credit card. So I would like my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by DANIEL - 29 June 2020
" One more time renting with Auto Europe was a good choice. All good! "
" Despite a long wait to get the car (only one person working for quite a few guests) everything was really smooth with the renting experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREAS - 27 June 2020
" n/a "
" 1. We waited at the meeting point for more than 45min for the shuttle althoug I called Centauro and asked them to pick us up. We finally had to take a taxi wich was expensive (15 EUR) to get to the rental station. 2. The first car offered was unacceptable because of extreme bad smell inside ( cold cigarette smoke). 3. The second car I received instead was cleaned superficially on the outside, the inside was dirty, the windscreen had not been cleaned from the inside for a long time and the back seats were covered with several large disgusting stains. A lot of dents covered the car on the outside. It took me some extra time to take pictures of these. 4. After driving for a while I found out that the cluch was in a bad condition. 5. The stuff was friendly and the return of the car and the shuttle back to the airport was quick. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LISBON, PT - Reviewed by BENJAMIN - 22 June 2020
" Right now no comment due to recent experience. "
" A HUGE FRAUD! One counter for Interrent/Goldcar and a single person (same company under Europcar anyway) - now fighting to get a 50€ extra charge back that I was informed only via email after return. For what - they say I returned the car to a different company. That's simply FRAUD! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by CARLOS - 20 June 2020
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CASCAIS, PT - Reviewed by MARINO ANTONIO PINTO - 19 June 2020
" Ok. "
" Ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 30 May 2020
" 29.05.2020 To AutoEurope Customer Service - by email Rental Voucher EU17917374-1 Dear Sir or Madam, My car rental experience this week was an absolute disaster. Please read the description below. My objective was to drive from Faro to Lisbon for a short midday speaking engagement and to return to Faro via alternate travel arrangements without the need to stay the night. By complying the instructions stated in your detailed rental voucher, the result was to completely miss my speaking engagement, incur €78.78 in additional expenses and to be unable to return to Faro the same day. I arrived at Faro airport an hour early, at 8am. I could not locate any available SIXT representatives there and so multiple phone calls were made to AutoEurope from Faro Airport seeking assistance. I was informed by AutoEurope to wait in the arrivals area at Faro Airport until 9am and a SIXT representative would arrive to collect me. When that didn't happen:- I was informed by AutoEurope to wait at the car rental shuttle stop at the airport for the SIXT shuttle. When that didn't happen:- I was informed by AutoEurope that SIXT had now been specifically informed to send a shuttle to pick me up. When that didn't happen:- I was put on hold for 24 minutes during phone call to AutoEurope while they investigated why all of the above had failed. Finally at 10:30am I was instructed by AutoEurope to take a taxi to an alternative SIXT rental location in Montenegro to collect the rental car. My problems continued in Lisbon where the rental voucher again guided me to a SIXT rental location that had been closed for some weeks and thus more unplanned expenses were incurred. These days, as you are no doubt aware, all EU mobile phone calls made within the EU are considered included minutes within the various EU mobile available phone plans. Unless of course, the number called is considered a "special" number such as 800 numbers. Your rental voucher provides many such "ordinary" phone numbers around the EU that would appear to be considered "normal" and thus no cost to call with an ordinary EU mobile phone plan. However, as you can see on the attached phone bill the number you list for AutoEurope in Portugal (+351 308 805 968) is considered "special" but without any warning form AutoEurope and thus costs €54.75 for a 24 minute call. This expense is particularly galling since it is a call that should not have been necessary to make .......but for the multiple invalid pickup directions offered by AutoEurope on this day. I think your records will show that I have been a regular and satisfied client of AutoEurope USA and AutoEurope EU for the last 20 years or so. On this occasion I would respectfully request the reimbursement of (€3.22 and €19.81 in taxi fares and €55.75 in telephone expenses). A total of €78.78. As you can imagine there are further expenses of both financial and convenience in nature caused by this experience. I am prepared to bear these costs myself. FYI When I made my online reservation with AutoEurope I selected "All Locations" for pickup location and I was offered ONLY one pickup location, Faro Airport. I would gladly have selected the Montenegro location for pick (where I eventually picked the car up) as I had taken a taxi to Faro that morning. But this location was not offered and thus bizarrely "unavailable." Please use email dhofton@aol.com for all correspondence. Yours sincerely, David Hofton "
" Please see attachment (4 pages) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HELMUT - 26 May 2020
" Fee has been returned "
" Trip canceled due to Corona Fee has been returned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS - 15 May 2020
" Great. "
" Everything went as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FRANCISCO - 02 May 2020
" Keep the good work "
" Keep the good work "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 21 April 2020
" tttttttttttttttt "
" tttttttttttttttttttttttttt "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CLARE - 17 April 2020
" Unfortunately I have been left with a bad taste on the very first time I used Auto Europe. I cannot recommend. "
" I was charged an upgrade of EUR 116, which I have not been told about. Unfortunately I signed the papers. Besides it was not Keddy, but Europcar, so this feedback is on Europcar Porto. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FRANCISCO - 17 April 2020
" Repeat again !! "
" Good experience :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JAMES - 12 April 2020
" jjjjjjj "
" jjjjjjjjjjjjjjjjj "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LEONARDO - 09 April 2020
" The final value I paid for rent was the double of the value I paid to Autoeurope "
" Avis charged from taxes the same value I paid to Autoeurope. The total value of rent was the double of initial value. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by EGBERT - 05 April 2020
" Aaa "
" I have not received the end invoice. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by RUBENS - 23 March 2020
" I am going to stop renting cars with you. "
" I paid an amount via autoeurope then I was charged extra fees on my credit card without telling me. I had to wait 1 hour to get the car at the airport. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by LUKA - 23 March 2020
" Auto Europe were extremely unhelpful also "
" I wanted to delay my car as My flight was cancelled due to corona but was refused. Horrible service "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by JAMES - 22 March 2020
" d "
" d "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by RICHARD - 19 March 2020
" See above "
" Pick up was fine and efficient. However we were told we could drop off at train station and there was no sixt drop off in the train station. When we were finally able to drop it off they trumped up scratches in the windshield. I would never rent from them again. Looking at reviews for sixt we are not alone . Would reconsider auto Europe since you don't know from whom you are really renting "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LISBON, PT - Reviewed by STEFANIE - 18 March 2020
" I called the hotline and spoke to a very friendly helpful man. That's a plus. A minus: Due to Covid-19, I had to fly home 2 days early and Autoeurope wrote that there would be no refund whatsoever. Which in 'desperate times' is a bit disappointing. "
" Could not reach anyone on the phone on a Sunday, which is unacceptable for a car rental place, especially in times like these. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by GUY - 18 March 2020
" na "
" na "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RIHO - 17 March 2020
" very shitty service. feel like scammed. "
" I was very disappointed to get the Citroen C1 instead of Fiat 500 that I booked. Wasn't even offered an upgrade to a better car that doesn't look like it's going to turn back into pumpkin after midnight and handles like a jelly in grandmas hands, coming down the stairs. Driving this little shit on a highway was straight off scary like sitting on an office chair, coming down a ski jump ramp, waiting this thing to flip. Parking was also terrible. There was no way of telling, how far the other parked cars are. I have driven a lot of cars over the years, but this was definitely THE WORST EVER. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LISBON, PT - Reviewed by OLEKSANDR - 17 March 2020
" Unfortunately we didn t get the car. We provide the same card as previous time when rented a car in Guerin. They refuesed us with a car explained us that this card is debit not credit. Autoeurope didn't support to back money as well. We rented a car to other company and paid twice. "
" Unfortunately we didn t get the car. We provide the same card as previous time when rented a car in Guerin. They refuesed us with a car explained us that this card is debit not credit. Autoeurope didn't support to back money as well. We rented a car to other company and paid twice. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RITA - 15 March 2020
" when i've made the reserve, i didn't note - and, in my opinion, it wasn't duly clarified - that the reserve had a limited km availability. for months i've been using autoeurope and ths neves happened. the reservation had only 120km and to increase this it would be necessary to pay more 140,00. "
" oo "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DMITRY - 13 March 2020
" I like the service and use it often. Rarely have any issues. Thank you! "
" Got smaller car than the one I rented. Booked Economy class "Reno Clio or similar", but they tried to give me Mini class Fiat 500 and when I rejected they gave me Citroen C1. Both cars are of a lower class compared to the one I booked and are smaller. Didn't have enough time to complain or replace it at the moment of getting the car. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PONTA DELGADA, PT - Reviewed by AGNETA - 13 March 2020
" Easy to book. "
" Good location, friendly staff, easy handling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PEDRO - 12 March 2020
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by HENDRIK - 10 March 2020
" No refund after mistake "
" I hired in Lissabon and wanted Faro. I made a mistake but could not get refunded. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ETHAN - 10 March 2020
" Auto Europe gave us a good rate but didn't send me an email with reservation confirmation, nor a reminder the day before the rental so I had to go through website to look up information while at Lisbon airport. "
" Nicely inside terminal for pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HUGO - 09 March 2020
" Good. Missing a nice phone app "
" Received a car with more than 99k km. Car broke down in highway. SOS number with long time waiting. Had to wait 2h for pick up. I request replacement car close to home. They lied and said there are no cars and I should take a taxi to a city 40 km away to pick a car. I called the Europcar close to home and they said they have 4 cars available. So the SOS line from Europcar lied to me. When I reached the Europcar 40km away from my destination, it was refused an upgrade as a compensation. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RITA - 09 March 2020
" i've had a problem with the extra-driver additional fee. is was swiftly rectified. the car was ok and the service is the rental company was very efficient "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHANNES - 06 March 2020
" I did not know how the situation was. So Auto Europe explain that to me by phone . "
" By Thrifty the did not know the combination of the insurance AUTO EUROPE. The zero risk insurance was Impossible bij the desk assistend of Thrifty. The desk assistend informed me loud and clear that is was impossible to make a booking by email incl a zero risk insurance And it was NOT true cross the Spanish border for free. I had paid € 16.00 or € 30.00 extra to cross the border. The desk assistend was even loud and clear. The car is of Thrifty and AUTO EUROPE HAVE NOTHING TO SAY ABOUT THAT For a zero risk insurance a have to pay € 30..00 a day My rental period was . I did not accept that off course See pont 5 "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by SIOBHAN - 05 March 2020
" As above "
" Very efficient and reliable as usual. This is my 4th time with guerin in Faro airport in last 4months. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RENÉ - 04 March 2020
" ... "
" There is no check together when picking up the car, deposit is 4 days after return still blocked on my credit card and there were no information before that centauro will charge 160,75€ on top "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MARIAN - 04 March 2020
" Very good experience overall. "
" Very good experience overall. "+" I forgot my sunglasses in the car and I was able to recover them after I returned the car from checkin desk guys. "-" the evaluation of the vehicle state as "exterior heavily soiled" was over exaggerated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by ARLEN - 01 March 2020
" Straightforward and reliable "
" I was not happy that Ilha Verde have added a new, spurious "cleaning fee" of 10 euros, paid locally. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LISBON, PT - Reviewed by LINDA - 29 February 2020
" Hertz / Thrifty the worse company i ever seen "
" very bad. 1- we were 3 Thrifty clients .. I had to wait 1 hout till i get the car. The car i booked was BMW . But u got Clio??? He down grade me . Above all this i paid more to get zero access insurance . zo i paid 92 extra paid for a totaly covering . He promised and wrote a message in the computor that i paid for totaly coverage insurance. When i returned the car the lady there told me that the wheels and glasses are exculded. I were very upset that he lied to me and then he note that down in the file , but nothing was found at the end??? They lied on the client . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JESSICA - 28 February 2020
" Good "
" Very friendly, quick check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SANDY - 27 February 2020
" Overall a vert positive experience "
" They were very friendly and efficient. The car was clean, but had many minor damages on the outside. This was not a problem, just not a nice 'feeling' to use a car that looks a little beaten. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
COIMBRA, PT - Reviewed by JESSE - 27 February 2020
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BONNIE - 23 February 2020
" will rent through auto Europe US again as the US based customer service is exemplary. Europe based customer service on this rental was entirely unhelpful, will not be renting through your European branch again. "
" Unpleasant and frustrating experience. Lisbon counter agent at pickup was rude and unhelpful, even perhaps misleading. Did not offer via verde toll management rental and when asked specifically about it said it was not available, I'd need to just go to the post office and pay if I incurred any electronic tolls in my travels. Later discovered there was a unit in the car which responded to e-toll checkpoints. At drop off in Porto agent could not account for highly unusual behavior of colleague, said this rental is always encouraged. Also said as activation cannot take place later on in the rental I'd have to visit post office to take care of the outstanding tolls. 1 week and 3 trips to the post office later I've been unsuccessful as the tolls are not yet registering in the system leading me to believe they were indeed covered by the device and at some point my credit card will be hit with large administrative fees from Sixt. Will not be renting from Sixt again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by WILLIAM - 18 February 2020
" Everything very good except the car-I would not buy it! "
" My only problem was the car itself as it felt very under powered "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHANNES - 17 February 2020
" At the counter i was informed That auroeurope'insurance does not pay the damege of Three was no police report available!!!! Is this true? This is strange for you Will not get a police report if no other cars/persons are involved! "
" Very good but confusing regarding insurance. Are below "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREAS - 11 February 2020
" - friendly and effizient staff upon pick-up - clean car exept front window from inside - very fast and easy drop-off - immediate drop-off e-mail "
" - friendly and effizient staff upon pick-up - clean car exept front window from inside - very fast and easy drop-off - immediate drop-off e-mail "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PEDRO - 09 February 2020
" everything perfect "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by LUIZ ANTONIO - 07 February 2020
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTHONY SIVE TONY - 31 January 2020
" i have nd was never let dobeen a regular client of AutoEurope for several years and never let down "
" very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHARLES - 31 January 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SANDY - 31 January 2020
" Auto Europe is very efficient "
" Generally the experience was good once the process had started, but the waiting time to be served was 1 hour. This is way too much time, especially after a long flight and if you have appointments. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VICTOR - 30 January 2020
" Nice experience.... "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SETUBAL, PT - Reviewed by JOZEF - 26 January 2020
" I returned the car one day later after having informed Avis on beforehand. I only had to pay the extra day based in the (very low) average day rate "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WILLIAM - 16 January 2020
" That opinion is yet to be determined. "
" On my contract number 3862293 the information varies from the original amount that I expected to be charged. At pickup, I bought additional insurance at a cost of 12.93 euros per day. I also bought the toll pass. I assume there were other taxes and fees for which I was responsible. The total of my payments is $1213.86 USD On 09/19/2019 at the time I reserved the rental, I paid $375.70 USD to you. On 12/21/93 at the time I picked up the car i Lisbon, I paid $462.93 USD to Guerin. On 01/03/2020 when I returned the car, I paid an additional $375.23 USD to Guerin. I currently do not question the total amount I paid. I have communicated with Guerin requesting an itemized accounting to allow me to know what I paid for and to validate those charges. To date 'Guerin has not replied to that request. A reply to my request would probably improve my feedback and allow me piece of mind that the amounts I payed were in fact as they should be. In 2017 we rented a similar car through you at Orly Airport for nine days while visiting northern France. On the date of our reservation we paid $210.62 USD and rented a GPS as the only addition on the rental and the actual charges for that rental had almost no variance from the amount we originally paid at the inception of the rental. Therefore, I do have questions about the gross price variance on this rental. William Killian "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DENNIS - 14 January 2020
" All went perfectly. "
" All went perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ARI - 10 January 2020
" Auto Europe prices are good but insurance policy is a little mixed. "
" Everything works fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by PIETRO - 10 January 2020
" It was not Auto Europe's fault. "
" On the day of the rental I went there to pick up the car but there was no car available and I had to rent another car with another rental company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MICHAEL - 09 January 2020
" positive - good price, good selection, quick "
" + good price, quick pick-up with no queues, car was almost new and clean - I had to call their assistance twice t receive a confirmation that the car drop-off (outside of their business hours) was successful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MICHAEL - 09 January 2020
" Many options and price ranges to choose from. Easy site to navigate. Clear documentation. Overall a great experience. "
" Easy pickup and drop off. No haggling, hidden fees or hard upselling. And they gave us a nice car upgrade so we had a much larger and more comfortable ride. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FRANCISCO - 08 January 2020
" This was a very poor experience. I should have rented directly from Avis or Sixt directly rather than use Auto Europe. "
" I booked and paid for an Audi Q2 and I got a Nissan Qashqai.Auto Europe, you need to get your act together to Ensure that your partners actually have that car. They told me that they don't even have any Q2 at all. I feel cheated. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by J MANUEL - 07 January 2020
" J'ai eu du retard pour la prise en charge de mon véhicule . J'ai téléphone a Autoeurope pour avoir une aide . Je n'ai reçu de Auto Europe aucune pour aide pour prévenir Firefly de mon retard . Très déçu de votre service "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KEITH - 05 January 2020
" Excellent "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIOBHAN - 02 January 2020
" Have to keep checking the site as prices vary all the time "
" Very efficient, everything exactly as stated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 01 January 2020
" Really enjoyed this rental. It is not the first time. Car was almost new 13000 kms and well equipped. Maybe I was lucky this time! The only things: some squeaking noise while turning and no water to clean windshields ( not a hassle at all: lots of pump fuel stations around) With Autoeurope, rules always clear to me! "
" Really enjoyed this rental. It is not the first time. Car was almost new 13000 kms and well equipped. Maybe I was lucky this time! The only things: some squeaking noise while turning and no water to clean windshields ( not a hassle at all: lots of pump fuel stations around). Great check-out with two very nice employees who waited for me since I previously informed I would be delayed and of course accepted to pay some extra fee. Thank you for the ride back to the airport! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROBERTO - 01 January 2020
" Once at the counter we are second division customers. Good luck. "
" Full insurance, offered a super old car since not available any better; argued 15 minutes then gave us a fiat 500xl.... steelers broke a window, no assistance on site I have to drive back to the airport, hotline has not informed anybody there, guy in the airport was nice but again no cars... argue for a substitution, never mind my time wasted up and back to the airport, finally get me another car. Virtually useless hotline and assistance. They swap cars from Budget to Avis at will! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PORTO, PT - Reviewed by BRUNO - 01 January 2020
" No frills and great value but beware of the insurance on the spot prices. "
" The pick up was very slow but the drop off was fast. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHENG-MING - 30 December 2019
" It is a nice website that can give me good prices including insurance. However, the price for additional stuff was not very transparent. The weksite only "reserve" the baby seat for example, and I only know that it was 15€ per day when I have arrived at the Avis. "
" In general, it is a nice experience. The car is very good and in good condition and the staffs were very clear. I have also rent a baby chair and it was expensive, 15€/day which I did not know in advance. There was an event when I return the car: the staffs want us to pay another 150€. Fortunately the manager find out it was their fault "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHEMING - 28 December 2019
" When I picked up the car, it tools me more than hour with low efficiency. it can be improved. "
" the car is encounter with abnormal wheel pressure, I brought to the service center in Faro and it has been fixed temporary with re-pump. And the wheel pressure signal keep popping out in rest 3 days. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PORTO, PT - Reviewed by ANTHONY - 27 December 2019
" Sixth are better than all the other budget car hire companies in Porto "
" Very reliable and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NUNO ALEXANDRE - 26 December 2019
" Definitely I will use the same service again. "
" Definitely I will use the same service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ZORAN - 26 December 2019
" very well, "
" very good until now, we have not received caution yet, very efficient organization. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS - 23 December 2019
" Smooth and effective. "
" Very professional team. Highly recommended. Keep up the excellent work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DIETMAR - 23 December 2019
" A very cost and time effective as well as easy to maneuver process from booking to pick-up and returning the car. "
" Contrary to the first rental we were very satisfied with this second one since everything went according to our expectation. Staff members were friendly and helpful from pick-up and especially during drop off procedures. The car, VW-Polo, was great comparable to the first one, Mitsubishi Space Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARKO - 17 December 2019
" Everything went smooth "
" Everything went smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GEOFFREY - 15 December 2019
" Everything excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEFANO - 15 December 2019
" A very good experience, overall "
" Efficient service and super quality/price "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ANDREAS - 13 December 2019
" Easy rental, good digital paperwork. "
" Overall good experience this time "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by GROZEA - 10 December 2019
" Everything was great. Thank you Avis, thakn you Auto Europe. "
" Very good expierence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RITA - 10 December 2019
" about AE 5 stars, as usual; the rental very bad "
" the contract forecasted a full-full deposit but the tank was COMPLETELLY EMPTY. so I had to go immediattely do a gas station, which was very upsetting as i was in a hurry. and I had to drop off the vehicle with the tank 1/4 full, because i wasn't interested in going around without gas just to deliver the car in the same situation as I get it - but, asked the refund to the company they refused it, sayng it wasn't forecasted in the contract and that it is erfectly normal to deliver cars with empty tanks "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ESTHER - 06 December 2019
" The car was the perfect size and got decent gas mileage. Highly recommend the Via Verde toll transponder. "
" Very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CARLOS - 06 December 2019
" Good car hire company. And friendly staff "
" Very good car hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DIMITRIOS - 05 December 2019
" Prices are great. If you choose the excess coverage you will still be asked to provide your credit card to car rental for a deposit. For me it was 800 euros "
" Car was dirty. At the drop off location there was no parking.' and I had drive twice around the neighborhood block to find a place leave the car and then walk to the rental office "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
FARO, PT - Reviewed by LYNN - 01 December 2019
" See above. I WANT A FULL REFUND ASAP! "
" Horrible. On my return, the freeway I was supposed to take was closed down by the police from Castro Marin to Faro, really delaying my time of arrival. I was forced on the slow coastal route thru every small town on the map. Needless to say, I arrived late. When I realized the situation, I tried to call Rentastar to tell them and got no response. When I reached the Faro airport, the entrance to Rentastar was so obscured, I drove by it 3 times and couldn't return easily. What a mess. When I did arrive with the car, which was full of gas and without any problems, the office was locked down tight. I had to pound on the door and call out until someone finally opened up. I was upset. Your personnel then told me I had to pay 84 euros for an extra day. I got upset again since after I told them all I had been through, they did not care. Since I was forced to pay another day, I told them I was taking the car, since I was forced to pay for it. They did not like this idea. They called their boss and handed me the phone. The "boss" proceeded to scream at me and I couldn't understand what he was saying. By this time I was fed up with this treatment, paid and left. I WANT MY MONEY BACK ASAP! This is no way to run a business and I will make sure everyone I know never rents here again. I guess these folks don't give a damn about their reputation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RITA - 29 November 2019
" amazing prices short time notice required for the rental. it is a very impressive service "
" very good location. excelent service, quick and nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by CARLOS - 28 November 2019
" Very satisfied "
" All very polity, perfect and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by JOÃO - 27 November 2019
" Easy ans cheap but the conditions of each company should be shown clearly like extra costs comparison. "
" Before reservation i contact them to know if there are a cost at late pick up but latter on i get surprised with a extra cost of cleaning. During the first contact that should be communicated despite being somewhere on the conditions. ( I didn't check it) "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LISBON, PT - Reviewed by ADILSON - 26 November 2019
" Horrible car rental experience Poor customer service "
" I did not rent the car due to poor customer service and would like a refund ASAP "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by MARGUS - 26 November 2019
" Car smelled quite badly of heavy smoking. Realized it too late to return. Never had such smelly rental car and it shouldn't be ok. "
" Excellent service. Not a single complaint. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LISBON, PT - Reviewed by MIRAN - 23 November 2019
" No problem with all "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIUS - 22 November 2019
" most likely to do it again with Guerin - especially that they were the only in Lisbon airport providing at that time 0 excess insurance. "
" very cooperative "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CARLOS - 22 November 2019
" Very good car rental company "
" Very good car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHANNES - 22 November 2019
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO RUI - 19 November 2019
" Simple and efficient! A really good way to book a car with the smallest time lost! "
" Really good experience. Staff with a great attitude and professional. I will certainly continue to work with budget! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by GIANNI - 11 November 2019
" No issues, amazing! "
" They were more than accommodating and the made it a pleasurable experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUI - 11 November 2019
" It was good. "
" It was a good experience however there should be more availability of diesel automatic cars, and also the higher vehicles do not have Apple CarPlay... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAVAD - 09 November 2019
" ok "
" not ok "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PORTO, PT - Reviewed by RAOUL ADRIAN - 07 November 2019
" 1. I left my sunglasses in the car but the staff said they didn't find anything. 2. The gear shifter of the car behaved strangely. Might use a check-up. 3. At the drop-off I had to wait almost one hour because of a queue and an angry customer. The lady employee behaved exemplary, though, so she did the best she could. She needs a promotion or something to make her feel appreciated. :) "
" Not sure what Keddy is? I left my feedback below. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LISBON, PT - Reviewed by IVAN - 05 November 2019
" Problems with payment "
" Bad info, very rude manager! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LISBON, PT - Reviewed by FERNANDO - 05 November 2019
" ok "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KEVIN - 05 November 2019
" I like that I can pay for the car first then show up with a voucher. It makes the rental experience more transparent "
" Friendly staff and easy drop off! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GIEDRIUS - 04 November 2019
" .,., "
" .,. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MICHAL - 04 November 2019
" Your site needs to be more specific about the insurance and the final payment there is a painful gap between what was promised and what we found. "
" There was some kind of gap between what was specified in the site and what we found when we arrived, but I don't think it was not Avis's fault! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VIHREN - 01 November 2019
" Firstly I had a reservated car from Booking, anyway they didn't pick me up, so I chose Autoeurope. Good car, good price. A little bit confused of exact place to get the car in Lisbon airport, but i recommended "
" Multiple languages will be better "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SETUBAL, PT - Reviewed by PAUL - 01 November 2019
" I cancelled the booking. I originally selected four days, but for some reason when I got the voucher it was only for one day. I booked another with Guerin locally for similar price for four days. "
" I cancelled the booking. I originally selected four days, but for some reason when I got the voucher it was only for one day. I booked another with Guerin locally for similar price for four days. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PORTO, PT - Reviewed by KONSTANTINOS - 29 October 2019
" It is positive although I strongly believe that they charged me more about the car. The price I paid originally was great offer. "
" I added some extra insurances, which increased the cost. The cost analysis is not clear as provided by budget. I believe they charged more for the car which was already paid. The staff could not provide enough information about that. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 29 October 2019
" First we got offered a car with the tire pressure light lit orange, which I refused. After discussion we then got an alternative car which was OK. When we returned the car they found two small impacts on two doors that they claimed we had done, although I am sure we did not. As the paint was not damaged they were very hard to see, so we missed them at the examination of the car at pickup. No argument possible of course. They charged us 150 Euros per impact + an administration fee for damage. On top of that they charged again for the highway sensor which I already paid cash when picking up the car. I discovered that too late when looking at the invoice, as I was distracted by the detection of the impacts. I do not believe it is an honest company, confirmed by a discussion I overheard with a German couple, which used the word maffia to describe the company as they also got ripped off. "
" Not good. Got charged for impacts that I am sure we did not cause, but did not see at pick up. Got charged the highway sensor twice, once in cash at pick up and then again on the final invoice at return. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 29 October 2019
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" Please simplify the process at the desk when picking up the car. You can ask all the informaties you need online, checking ID, have te be enough to hand over the key of the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by LAWRENCE JAY - 28 October 2019
" I did not get a email with my final charges from SIXT when I returned car in PORTO on Friday October 25th. How do I find out how much I was charged? "
" I did not get a email with my final charges from SIXT when I returned car in PORTO on Friday October 25th. How do I find out how much I was charged? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 27 October 2019
" See above. "
" 30 minutes queue at check-in desk! The car rental industry is still working in the dark ages. With pre-registration it should be possible to go straight to the garage and drive away. They've only just got rid of the daisy-wheel printers but it still takes forever to get served. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PONTA DELGADA, PT - Reviewed by WILLEM - 26 October 2019
" Service is ok. Prices are competitive. "
" 3 year old car with 85.000 kms . Other cars in the park were 2018/2019. No navigation available. Impossible to inspect car for damages in the evening as cars are parked outside in the dark. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ARMACAO DE PERA, PT - Reviewed by SAULIUS - 26 October 2019
" Advantages: 1. friendly, kind staff 2. simple and short pick-up and drop-off 3. new, clear car with navigation, S&S 4. no need to worry about road charges. The rented transponder is associated with a credit card. Therefore, you will not have to go through any possible unpaid taxes Disadvantages: 1. most likely the fuel tank was not full, as the odometer showed after 323.7 km travel was 19 liters lack of petrol (5.8 l / 100 km), but the refueling revealed that 29.7 liters were missing. 10 liters at 1.5 € ... 15 € 2. TPW was not adjusted "
" Keddy is part of Auto Europe ;) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MYRIAM - 25 October 2019
" I hope to get an answer to this feedback, but I will also draft a complaint letter. When returning the car, I went to the gast station to fill it up. It was full, it was another 5 minutes' drive to the car rental drop-off. However, when I started driving I realised the tank was still not full. Strange right? So i stopped at another gas station, no more than 2km from the drop-off. I couldn't fill more gas because it kept stopping, however, I kept going because it indicated not full. I kept going until the diesel was SPLURGING OUT OF THE CAR! I took a car for proof. Still, it did not indicate full. I dropped the car off, with receipts and the gas bills. Now I GET BILLED BY YOU! Not a letter, nothing, you just take money from my credit card. I cannot help but think of you as thieves, messing with the gas indicators to steal people's money. I want my money back and you should be ashamed, very ashamed. Never again europcar, even though the car was great and the rest was fine. But this was very disappointing, and I knew this was going to happen. Your people were not helpful when I explained. Just shame on you. "
" I hope to get an answer to this feedback, but I will also draft a complaint letter. When returning the car, I went to the gast station to fill it up. It was full, it was another 5 minutes' drive to the car rental drop-off. However, when I started driving I realised the tank was still not full. Strange right? So i stopped at another gas station, no more than 2km from the drop-off. I couldn't fill more gas because it kept stopping, however, I kept going because it indicated not full. I kept going until the diesel was SPLURGING OUT OF THE CAR! I took a car for proof. Still, it did not indicate full. I dropped the car off, with receipts and the gas bills. Now I GET BILLED BY YOU! Not a letter, nothing, you just take money from my credit card. I cannot help but think of you as thieves, messing with the gas indicators to steal people's money. I want my money back and you should be ashamed, very ashamed. Never again europcar, even though the car was great and the rest was fine. But this was very disappointing, and I knew this was going to happen. Your people were not helpful when I explained. Just shame on you. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 8
FARO, PT - Reviewed by RONALD - 24 October 2019
" The airport pickup was slow as well as the initial rental process. The car was beautiful and price was good. Inspect the condition of the vehicle with the rentastar person and take pics to document any damages. Then, as long as you drive it safely and responsibly and don't damage the vehicle in any way, you'll have a great value for the money and a win/win experience. "
" Pickup at airport was not on time and initial paperwork time was slow. These were the only negatives "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NEPOKRYTYI - 22 October 2019
" Сomplaint and demand for a refund Dear Sir or Madam! My Name is Pavel Nepokrytyi. On the 11th of October I have booked and paid 9 seat car through AutoEurope for 10-19.10.2019. In the same date I have received confirmation voucher (Auto Europe voucher number EU17041853-1 CENTAURO reservation number PR19144082). When we arrived on 10th of October to Lisboa Air Port and went to CENTAURO office, I was said that they do not have 9 seats cars!!! AutoEurope staff and Centauro staff that they can not help me and offered to find 9 seat car by my self!!! In the peak of the season!!! I spent my strength, nerves and time and found only 8 seat car with driver in local company Insider Time. So I paid my money (50 euro) to send 7 people by new car to the hotel in Lisboa and CENTAURO gave me small car so I and + 1 person went by that car in the hotel. On the 11th of October we had a program Lisboa + Sintra + Cabo de Rocco. CENTAURO said me that they are able to provide me with 9 seat car only in the evening 11th October. So we need to rent by Insider Time the same VAN for 1 more day (11.10.2019) for 250 euro. In the evening of 11th October 2019 I finally received a 9 seat car be CENTAURO. I noticed that dashboard sensors showed that something is wrong with the car and I asked about that staff of CENTAURO. They said that everything is OK. On the 12th in the morning we moved to the Porto. On the 13th we parked the car in underground parking in Porto. It was cold and rainy. My friends left in the center of Porto and I moved to the car. Engine was not started....!!! I called to road assistance and they said to go to office of CENTAURO in Porto airport. I spent again my strength, nerves and time and found 3 taxi (15,90+18,90+31 = 65.80 euro) to move as from parking to the hotel with laguages. And after I went to airport. A manager from there said that he knows what is the problem and we moved to Porto parking. But the engine did nor work. Nerves, time, nerves, time...After we came to Porto airport office and he gave me new car. P.S. No body from AutoEurope or CENTAURO staff said me excuse us! So, I demand to reimburse my losses 300 + 66 euro = 366 euro + moral compensation. Thank you in advance! "
" Сomplaint and demand for a refund Dear Sir or Madam! My Name is Pavel Nepokrytyi. On the 11th of October I have booked and paid 9 seat car through AutoEurope for 10-19.10.2019. In the same date I have received confirmation voucher (Auto Europe voucher number EU17041853-1 CENTAURO reservation number PR19144082). When we arrived on 10th of October to Lisboa Air Port and went to CENTAURO office, I was said that they do not have 9 seats cars!!! AutoEurope staff and Centauro staff that they can not help me and offered to find 9 seat car by my self!!! In the peak of the season!!! I spent my strength, nerves and time and found only 8 seat car with driver in local company Insider Time. So I paid my money (50 euro) to send 7 people by new car to the hotel in Lisboa and CENTAURO gave me small car so I and + 1 person went by that car in the hotel. On the 11th of October we had a program Lisboa + Sintra + Cabo de Rocco. CENTAURO said me that they are able to provide me with 9 seat car only in the evening 11th October. So we need to rent by Insider Time the same VAN for 1 more day (11.10.2019) for 250 euro. In the evening of 11th October 2019 I finally received a 9 seat car be CENTAURO. I noticed that dashboard sensors showed that something is wrong with the car and I asked about that staff of CENTAURO. They said that everything is OK. On the 12th in the morning we moved to the Porto. On the 13th we parked the car in underground parking in Porto. It was cold and rainy. My friends left in the center of Porto and I moved to the car. Engine was not started....!!! I called to road assistance and they said to go to office of CENTAURO in Porto airport. I spent again my strength, nerves and time and found 3 taxi (15,90+18,90+31 = 65.80 euro) to move as from parking to the hotel with laguages. And after I went to airport. A manager from there said that he knows what is the problem and we moved to Porto parking. But the engine did nor work. Nerves, time, nerves, time...After we came to Porto airport office and he gave me new car. P.S. No body from AutoEurope or CENTAURO staff said me excuse us! So, I demand to reimburse my losses 300 + 66 euro = 366 euro + moral compensation. Thank you in advance! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by PÁLL - 21 October 2019
" Is it a bizarre method of car hire to ask for more insurance because I paid you extra insurance? This does not agree. Don't they know I paid you for this extra security. I did not suffer any damage, but I still find this crazy. "
" Good car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 20 October 2019
" The car was very nice. I always like to book with Auto Europe because of previous good experiences. "
" Everything was fine except for the directions to the car given to us by the agent at the service desk. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 19 October 2019
" OK "
" Terrible 50 minute wait to see a counter staff person In Lisbon. 20 minutes for actual check in and I was one of the fast ones. GPS was not explained to me and not configured for English. Drop off at Porto however was a delight. Staff were efficient and friendly "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by LOUIS - 17 October 2019
" Very Good Service "
" Very Good Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 17 October 2019
" Fantastic service "
" Fantastic Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MIRJAM - 16 October 2019
" Was fine "
" The pick-up of the car took a long time. Not clear what was going on, at some point all personnel behind the counter seemed to be much more interested in the problem of one of their colleagues instead of focusing on their own customer. At that point there was quite a long queue. The way they tried to sell the additional insurance felt a bit aggressive, to be honest. But otherwise the people were friendly and helpful. No trouble at all with drop off "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by EMIR YAKUP - 16 October 2019
" everthing was perfect "
" everthing was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 15 October 2019
" Generally very positive. Would definitely hire with Avis again "
" Overall very good........only downside was collecting car in the dark from a very uninvolved desk clerk "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by ELLIS - 15 October 2019
" Awful. "
" Disgusted, didn't even get to hire the car but lost my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MARCO - 14 October 2019
" Very good "
" Very goog "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRUNO - 14 October 2019
" Very helpful staff, despite a late hour. "
" A great experience, even faster than usual. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PEDRO - 14 October 2019
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by EGLE - 14 October 2019
" Auto Europe was just another mediator, who's value is very doubtful for me. The situation was so, that I forgot my driver's licence back home. Of course this was my fault, but modern company should have had a kind of salvation for this problem, I guess... ,,Not just to say: sorry guys, it is too late, you have lost your money. It is your problem''. So we had to make a new reservation on behalf of my husband and pay another fee. Sixt arranged that with no problem. And as I understood, if we have had booked the car directly from Sixt, we haven't lost our money (at least not all of them). So, I always will think twice and tell my friends, before booking a car from broker...I just feel robbed. "
" Sixt was just ordinary company, they provided a car for us, but their rules were just more important than client. Everything is about rules, not a human. Very sad to notice... "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by PETER - 10 October 2019
" all good "
" took an 1h15 to pick the car up, 20mins to drop it off "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JOAO - 10 October 2019
" Unsatisfied with bravacar rental "
" The car was five years old with lots of damage and a vibration from the back wheels and stained seats.no pickup point at the airport "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PORTO, PT - Reviewed by DANIEL - 10 October 2019
" All good, I want to see if you will follow-up on my case, I ended up paying almost 800€ for a terrible service "
" I asked for an upgrade and was given a car in terrible condition, also it was supposed to have a navigation system which did not work, returned the car in Vigo and it took at least 1 hour to get a car with a NAV and when it came it was so dirty that I could not see if it had any damage and had to insist to get it cleaned 30 more minutes lost...to top it all up I was charged for a toll device that the second car did not have. Still no reply from customer service in Spain. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by MARTIN - 09 October 2019
" Fiat Punto is very weak vehicle (we are noted about that when we got the car) - there is a streets with 32% of slope. There was an issue with loading the tank full of fuel - fuel level sensor showed wrong scale first and needed to drive 10 minutes to show FULL. First I thought that it is impossible to reach FULL, because the pointer arrow on the board showed one point lower than FULL when the fuel pump stopped automatically (because the tank is full). At the end everything was fine. "
" At the voucher documents there was a description that they will block a big amount of my credit card, but when I get the car on site they blocked 4 times lower amount, which is great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by ANNA - 07 October 2019
" The assistance was very helpful when my key got locked inside and I got a flat tyre. "
" Everything went smooth, renting a car from Ilha Verde was an easy way to discover the island. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MINDAUGAS - 07 October 2019
" - "
" - "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 06 October 2019
" see above "
" Great service and enjoyed the car allocated. Would like the option of having a desil car as cost of fuel so much higher for a petrol car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUTH - 04 October 2019
" Overall it was very good. "
" The only issue was at the pick up which took two hours due to the high volume of customers and not enough staff on the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEVE - 01 October 2019
" The entire process from end to end was smooth. "
" Staff were extremely helpful and friendly, the experience was flawless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VALERIJS - 30 September 2019
" Very good choice, best of the best "
" It was our first time with Sixt and it was amazing good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ARAS - 29 September 2019
" simply super "
" everything in a good level "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 27 September 2019
" Apart from the issues with locating the drop-off location, the experience was most satisfactory and the vehicle was immaculate when collected. "
" The only real issue was the return. Whilst the actual return was efficient, it is rather stressful for a stranger in busy Lisbon traffic to actually locate the drop-off facility. I would suggest that anybody intending to return their vehicle to Lisbon airport be supplied with a map and GPS location. Maybe it would be possible to enter the location permanently into each vehicles GPS and provide simple instructions to the renters on how to initialise the GPS to navigate to this destination? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARL - 27 September 2019
" Aouto Europa was amazing with my original booking then I made some changes and had no problems getting a refund for the difference Thank You "
" I hired a GPS from Guerin which I paid 55.35 Euro for. Waited about 15 mins for he GPS to arrive no one bothered to explain the Gps to me and where to charge it in the car, it had a cigarette charger attached to it which did not work .When I returned the car i reported it and told them to credit me which they did not ,very rude lady at Guerin drop off. they told me there was a cover at the rear console to charge the GPS , this was not explained to me at the time. I specially ordered the Audi A4 and was given a old Volvo with 83000km on the clock. I will never recommend them to anyone. As far as your service was concerned I cannot fault it Thank You Carl Steinmann. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MADEIRA, PT - Reviewed by JOE - 25 September 2019
" Great! "
" It was nice! Quick process. Very smooth experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GRIGORII - 25 September 2019
" We drove from Lisbon to Porto along the coast, returned back along the highway. We took a transponder for toll roads. Everything is in order, we recommend! "
" All is Ok, No problem :)) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVY - 23 September 2019
" Everything was fine, except the arrival at the airport. There was nobody or no information were we had to pick up our car. After 20 minutes of searching and walking someone told us that the shuttle is leaving on parking 4. So this must be mentioned on the voucher. Our first car had an engine problem when starting the car at Centauros parking but we received very fast another one. "
" Everything was fine, except the arrival at the airport. There was nobody or no information were we had to pick up our car. After 20 minutes of searching and walking someone told us that the shuttle is leaving on parking 4. So this must be mentioned on the voucher. Our first car had an engine problem when starting the car at Centauros parking but we received very fast another one. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by DAVID - 23 September 2019
" Poor customer experience as they did not refund my original payment of €64 due to not presenting with a credit card. "
" Very nice counter staff. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by JOAO - 22 September 2019
" Centauro never again! "
" From the checking in on the streets (they do not have a counter) to the dirty car I was given that had warnings saying needed mechanics...this was the worse renting experience I ever had "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by WENDY - 21 September 2019
" I was charged over double charged. Very unhappy at this point in time. "
" I was double charged and lied to by drive on holidays. I have sent auto Europe a letter but have heard nothing g back. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 20 September 2019
" The extra insurance was my sledding as I still had to take out insurance with Avis. "
" Drop-off was hurried and no receipt of returned car was given, or any advice note of how much I will be charged. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TJASA - 20 September 2019
" All good "
" All was great, except the waiting line for the pick up, An hour is way too long.. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDRE - 20 September 2019
" Not really a pleasant experience........ "
" 1 hour and 45 min. waiting time at the airport to get finally the shuttle to the centauro office........ 2 hours and 10 minutes to get the car........... 50 people waiting in line, two working behind the desk.......not really what I expect from a car rental service........ "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by DAVID - 19 September 2019
" Not justified "damage fine" of 50 Euros were drawn from my account for no damage from my side at all. "
" At the drop off in Lisbon Airport the worker of Europcar asked me about a so called "green folder". I answered him that in the Downtown Lisbon where I got the car they did not give me nothing except keys and some papers in a small envelope, which I gave him at the Airport. Nevertheless I got a "damage fine" of 50 Euros for that. I immediately wrote a letter in which I asked to return me this sum because it is not justified to ask for a thing ( "green folder") which they did not give me at all. Till this time, 10 days after this accident I have not got any reply from Europcar. They forgot to give this "green folder" and I should pay for it? "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARK - 18 September 2019
" Excellent platform- great to have the super cover option "
" Very friendly and efficient Same as |Guerin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by THEO - 16 September 2019
" See 3 above. "
" At car pick-up: 1½ hours queuing at the desk + 45mins at pick-up point. Inefficiency at pick-up point and chaos at return point. Car was ok and staff friendly, but nevertheless a frustrating experience. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 16 September 2019
" I have asked for a refund or discount and they completely brushed off my comments and said nothing went wrong. I will be telling everyone how terribly I was treated by Europcar. "
" Extremely disappointed. The airport employee tricked us into getting an upgrade by telling us it would save us money. Then the car broke down in the middle of the highway and we were stranded for almost 2 hours. I called customer service and no one helped us. Absolutely horrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LISBON, PT - Reviewed by IVO - 16 September 2019
" Easy to book "
" We waited on counter desk for pick-up car too long. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHANIE - 15 September 2019
" See above comment "
" I was extremely disappointed at the end of the rental. They told me we could keep the car an extra day and would simply be charged the extra day at the same rate. They charged me 84 euro for one extra day and did not tell me. That is over half the cost of what we rented the car for the 8 days we had it. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TONI - 15 September 2019
" Good price. "
" Although documented I still feel that charging 18 euro administration for filling up is criminal. Just charge the missing fuel and that should do it. I know we should have fuelled up but we were taken by surprise the drop-off point was in such a busy area. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ALBUFEIRA, PT - Reviewed by HANS - 13 September 2019
" good price and service "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MEIDI - 13 September 2019
" Everything was great except for the time of waiting in the queue to get the car. It took us almost 2 hours to receive the car which messed up our plans. That's something you should work on. "
" Everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 11 September 2019
" Autoeurope in Lisbon city is very helpful and I got a generous upgrade. Fantastic personal in the office and by handout of the car. I highly recommend it. "
" Autoeurope in Lisbon city is very helpful and I got a generous upgrade. Fantastic personal in the office and by handout of the car. I highly recommend it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RENAN - 11 September 2019
" ok "
" Pick up took to long we lost almost 2 hour to pick up the car. The counter and the place was way to busy, I guess that the point was that the the price is cheap so they have to much requeste. Think they should increase staff. Another question I haven't received yet the bill on my email so I can't rate all the experience. If the price to pay is confirmed to be what the boy said, I would say it's a good price for value but pick up time need realy to get better. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by VALENTIN - 09 September 2019
" No comment "
" The first car delivered was defective. Following discussions with the person from Hertz acknowledged that this car can be rented from the company THRIFTY at a lower price. In the end they changed our car but we lost a day of vacation. Conclusion: I paid for MERCEDES, I benefited from RENAULT and I missed a day of vacation "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 4
LISBON, PT - Reviewed by GONCALO - 08 September 2019
" Nothing to say about autoeurope. I'm satisfied. "
" They charged me around 235€ For a scratch that i have detected in first place, but that was not marked by their staff. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ARMACAO DE PERA, PT - Reviewed by DAVID - 08 September 2019
" Rather Expensive "
" Rather expensive but car fine and everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAÅ - 05 September 2019
" ale aranged without problem "
" First car with broken tyre and lot od scratched. ( movie available ) After mens words car changed for almost new. not needed stress "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 05 September 2019
" Consistently low rates and generally good value "
" A 10 minute walk from the terminal but not difficult to find. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by GEORGES - 05 September 2019
" I did not appreciate at all being sent a mail with voucher stating that the provider had changed to one I had no experience with, and that turned out to offer such lousy service "
" First time in my life I missed an appointment after a flight actually arriving early, due to Guiness Book of Records waiting time at car rental desk; got car 3 hours after touchdown. Never seen a line like that, with 3 staff behind the counter of which one did not take clients but replied when asked "I am supervising". Moreover, inefficient paperwork taking at least 3 times as long as with other providers. Incidents and rows amongst other clients during waiting time. Not one single apology from staff to anyone of the victims, 0 empathy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LISBON, PT - Reviewed by MARK - 05 September 2019
" Good experience "
" Everything was great, but the pickup took hours. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 05 September 2019
" easy to use "
" Car had loads of scratches and dents not mentioned in the invoice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by NAN - 03 September 2019
" Goid "
" Scam. Not the at booked. Xtra fees. Gasoline not full at delivery. I was asked to return it full with a refund. That never happened. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
MADEIRA, PT - Reviewed by ALEKSANDAR - 03 September 2019
" excellent service. totally worth the price. we were offered a very inexpensive upgrade to a car with automatic transmission which made our driving experience super easy given the Madeira's hills. "
" excellent service. totally worth the price. we were offered a very inexpensive upgrade to a car with automatic transmission which made our driving experience super easy given the Madeira's hills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ALEXANDRU - 03 September 2019
" Easy and good. New cars. Pretty cheap. "
" easy pickup, easy return, desk clerk tried to upgrade us to better cars and a zero CDW on top of what we already had with autoeurope, but many do that. One car had a turbo, the other didnt and it was slow :) Other than that, totally worth it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETER - 03 September 2019
" The rental went smooth and I felt confident. "
" Friendly staff, they inform if you need options or assurances, but they don't push you to buy extras. They are very correct for the pickup and return of the rental car, they don't try to add extra costs by hiding existing scratches. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CLAUDIO RENATO - 30 August 2019
" Auto Europe should ask agency the right amount to block in credit card !! "
" It was supposed to be 300 euros caution block in credit card. Finally they asked me 1500euros. I lost 1 hour at counter to resolve situation and had to call my bank. Very bad Service!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PORTO, PT - Reviewed by CARLOS - 29 August 2019
" Awesome "
" Everything GREAT! Just the car smell a little bit of cigar.. but It was not a big deal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ZSOLT - 29 August 2019
" - "
" Everything spotless, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by IONUT DANIEL - 28 August 2019
" Good experience, whith the stuff and the car. "
" Very good experience, we take and left the very easy. I recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 26 August 2019
" This ended up feeling like a bait-and-switch (promise one car and provide another) and the serious quality control issues (car condition, worn tires) made the travel less pleasant for constant fear of a tire blowout on highway through empty countryside in extreme heat conditions (more than 40C daytime). "
" At time of pickup, place was very busy and line-up for counter was long and slow (nearly an hour wait). Once our turn came, service was prompt, polite, and efficient; representative was very capable. At time of drop-off, center was even busier - arriving cars were lined up just to enter. However, we were quickly met by a representative who scanned the paperwork and that was all that was required, so occurred quickly. Major problems were: car promised (Peugeot) was not car provided (Nissan Micra); car provided was high mileage and tires were almost completely worn, representing a serious road hazzard; asked for safer vehicle, which was possible without entering line again and waiting even longer due to size having doubled since arriving. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LISBON, PT - Reviewed by ADRIANA - 24 August 2019
" Long queues to pick-up the cars. High prices for full insurance, almost double up the price of the rental car. Difficult to find the drop off point within the airport. "
" Long queues to pick-up the cars. High prices for full insurance, almost double up the price of the rental car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARCELLE - 24 August 2019
" The contract I received from auto europe was completely different from budget's. My late fee (for 45mins) jumped from 15euros to 50 euros. No transparency in how insane the vat is. I was told my deposit would be returned. Almost my whole deposit just went to vat. Absolutely ridiculous. I paid my car in advance for a reason, and was slapped with so many hidden costs. "
" No comment "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MARIO - 23 August 2019
" It was not a pleasant experience even though the car was good. "
" Apparently there was an error and when I arrived in the 14/09, they realised the car was booked only from the 15. I do not know where the error came, maybe when booking I don't know. The thing is that they said they didn't have any cheaper car and instead of 30€/day I ended paying 60€ per day plus a one way fee of 84€ (!) to leave the car at another airport which is ridiculous considering the number of cars they rent! Conclusion I am not happy with autoeurope and much less with Europcar. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by INA - 23 August 2019
" it is ok "
" There is a big line at the airport, late for my reservation, no enough places in the shuttle, additional charges without any damage or tank issues two weeks after returning the car! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by GÁBOR - 22 August 2019
" Don't know yet. The support has not replied to my e-mail. "
" Budget blocked 200 euros on my card, when I asked what is that the representative told me it's just a security deposit for the fuel. Then she handed over the keys (which was a different car I have booked, but I thought it's a complementary upgrade, happened earlier as well). Since there is no papers anymore she pointed on the electronic screen to sign. During return the car they wanted me to pay for the upgrade (which I have never asked), taxes (which was covered by the voucher). Really dissatisfied to receive a service like this from Avis Budget. When I'm renting a multinational company like them I'm not expecting to be screwed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by PETAR - 20 August 2019
" n "
" I am not satisfied with the service. The airport man twice told me that I was not for his company Drive on Holiday. After 3 hours and 2 conversations with the operator who promised to call the airport employee but didn't do it, we just queued up and the employee, only then he noticed that we were from his company, we went on a shuttle to Drive on Holiday . The car they gave me was hit and scratched everywhere. There was no radio antenna. It was not washed properly. The whole was with insects. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LISBON, PT - Reviewed by IOANNIS - 20 August 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CLAUDIA - 20 August 2019
" Same as above. "
" I had to rent a car really quickly, and so I didn't read all the instructions carefully, and so my rental was finally much more expensive than any other I could have taken. Rentastar, unfortunately, tries to wrongdo clients publicizing a very low amount. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by CATARINA - 19 August 2019
" I booked a Ford Focus or equivalent. I got a Seat Arona and consider this a clear downgrade and much smaller, cheaper car. I don't know if this was Hertz or Autoeurope's decision. Not nice. "
" I booked a Ford Focus or equivalent. I got a Seat Arona and consider this a clear downgrade and much smaller, cheaper car. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by MIROSLAV - 16 August 2019
" Bad "
" Bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by OLEG - 15 August 2019
" Everything is clear and easy to use "
" Service itself is good and fast. Quick transfer from airport and back, I think it works faster than to rent from office inside airport. The car was in a bad condition, lot of damages on body. Tires was worn out. Car was 5 years old, odometer 56000 km. "Check engine" sign was periodically on, but everything works normally. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PONTA DELGADA, PT - Reviewed by CARLOS - 14 August 2019
" It's not a seamless relation between autoeurope and sixt. Who will support me on this claim about child seat double charge ? "
" My booking with Auroeurope included childseat for my 9 year old and I was extra charged by sixt for 52 euros for that! Additionally they ask for additional insurance warranty. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
FARO, PT - Reviewed by ANDRIY - 13 August 2019
" I liked everything "
" Fast and reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS - 09 August 2019
" Tops "
" Amazing car hire company and staff professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FELIPE - 07 August 2019
" Ótimo preço e fácil aquisição "
" Atendimento rápido, carro limpo e sem burocracia na devolução. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DIANE - 06 August 2019
" Upon pick-up there was a very very long wait and upon drop off the same. There was serious confusion at drop off and I had to call my bank to have my deposit returned to me because it had been 3 days and they still had not released the hold on the deposit. "
" Upon pick-up there was a very very long wait and upon drop off the same. There was serious confusion at drop off and I had to call my bank to have my deposit returned to me because it had been 3 days and they still had not released the hold on the deposit. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CAMELIA FELICIA - 04 August 2019
" I'm very pleased "
" It was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COIMBRA, PT - Reviewed by WENDY - 03 August 2019
" Would have been nice to know in advance that this location closes for lunch from 1 pm- 2pm each day. If I had returned my car at the booked time the office would have been closed and I would have missed my connecting train "
" There were no references to Keddy. Except on my paperwork. The office and car were Europe Car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FLORENTINO - 02 August 2019
" N/A "
" Counter was overrun by customers, was not clear enough that a ticket needs to be taken. Waited over one hour to get to the counter. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MARGUS - 01 August 2019
" very positive is that dropoff can be in any location in same city without extra charge "
" very nice and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JURGIS - 01 August 2019
" limited milege should be more visible. Credit/debit card terms should be more visible "
" credit/debit card mess. The only way was to take full cover. They didn't even trust with the gas tank. And I saw the same problem for other customers both at pickup and dropoff. In short robbery: paid 3 times what the original expectation was, so double the amount at the counter from what was the original deal. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PORTO, PT - Reviewed by NAWALE - 31 July 2019
" I wrote to you about an incident with the weels right side and send you all the docs i dont have any feed back "
" I was'nt satisfied from the staf when i pick up the car "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SERGIO - 30 July 2019
" We found a solution at my debit card problem "
" Always same problem with debit card based on the country "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GAUTAM - 30 July 2019
" It was beyond expectations "
" The experience was amazing. Your counter staff was great. Very helpful and kind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEFFREY - 27 July 2019
" The staff tries to sell so much more wich took way more time then nessesary. Also had to fill in contact details again. But everything was provided online. "
" We booked a polo and ended in a weird riding citroen c3 with a lit of damage around the car "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ALFREED - 27 July 2019
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IMRE - 26 July 2019
" I recommend booking for auto europe "
" I dont have enough money my credit card,because of the amount the payment will be double. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GARNIK - 26 July 2019
" The plane was delayed. And the stuff closed office .i can't called them.and I payed for service but not get it "
" The plane was delayed. And the stuff closed office .i can't called them.and I payed for service but not get it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by SUNIL KUMAR - 25 July 2019
" Worst experience with auto Europe. I will also add a similar review in Google so that other potential customers will know what they are getting into. "
" Worst customer care service. I am sorry to say but I will never book again with Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by YVES - 25 July 2019
" Booking was fine but Sixt are real crooks "
" Long waiting time to get our car which had to be washed. Then charged us a fortune for damages that we have been able to verify and which they will probably never fix. All profits for them! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FUNCHAL, PT - Reviewed by JISEF - 24 July 2019
" I was satisfied with staff. Friendly, perfect and professional way. "
" Very satisfied even if the car was not powerful enough to take on steep roads. Comfortable but very basic thought. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MARCO - 24 July 2019
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VILEM - 23 July 2019
" I have returned the car four hours later. I was charged for extra day (which is OK) but tha rate for extra day was four times higher than daily rate for rental. "
" I have returned the car four hours later. I was charged for extra day (which is OK) but tha rate for extra day was four times higher than daily rate for rental. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NICHOLAS - 23 July 2019
" Overall I would book again. "
" Very long queues (1 hour) to pick up vehicle. Car was new and in good condition. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DANIEL - 23 July 2019
" pick up and drop off took too long, not customer friendly at all. "
" At Pick up there was a waiting time of almost 2 hours, it was not obvious that you hat to pick a waiting ticket. The SMS service for the ticket did not work neither so you had to stay near the counter to check the numbers. Not a good experience at all. Drop off was a nightmare due to the complete misconception of the location of the drop off. It took 1 hour to get to the drop off. In the drop off car park, I was directed to the wrong direction and when I realized they wanted me to leave the parking and start the queue from scratch. I would have missed my flight if I had done that although I was at the airport 2.5 hours before departure. You should find a different location for the drop off, that can handle more traffic. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KALENDAREV - 22 July 2019
" the mediation of auto-europe was not necessary, not the value was understood. I paid extra insurance for cancellation just to find out it was not really in tact, and that no extra insurance was added to the car at all. "
" the staff is very pleasent and quick to provide any service (take off, drop off etc), and also very clear with the various options of insurance and more. we took the max insurance to not pay anything and it assisted us to be quiet. the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CORNELIS - 20 July 2019
" No comment "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CASCAIS, PT - Reviewed by ALAN - 20 July 2019
" Already did. "
" Our experience was not the most positive at all. We tried booking a car online but we were told that because the driver was different than the name on the credit card (which I totally understand) we needed to send in verification that we weren't using someone else's credit card. So, we did that, since the card holder is in the family, we sent a picture of his passport info, driver license and credit card. I was told we would hear back within an hour and if not, then I needed to call the same number and make sure it all went through. Well, I never got an email so I called and the customer service as closed. We went to the Lisbon airport to see if we could just talk to someone at the counter and the line was so long, we would have been waiting a few hours just to rent through you. So, we headed over to Enterprise and got a car right away. A week, yes, a week later, I get an email telling me that we needed to send in the passport and card info of the main driver. One week later. A little late. We'd already been driving the other rental for a week. I understand that everything needs to be double checked for fraud, but really? So no, we didn't have a great experience with autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by NIKITA - 18 July 2019
" 1 "
" 1 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by RADIM - 16 July 2019
" 1 "
" 1 "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by JAROSLAV - 16 July 2019
" Good "
" Problem with Diners card due to terminal does not accept this kind of card, nevertheless in condition of renting is written that Diners credit Card is accepted. Due to this fact there was an option to buy insurance at the place of pick up for next 150 euro or cancelled car rental without refund (260 e). It was not acceptable from my side and after many try the terminal for credit card started work properly - was it fortuity?But at the and of the day everything went smooth and we enjoyed our trip within rented car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by WILLIAM - 15 July 2019
" None "
" Very professional from initial contact to vehicle return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAGOS, PT - Reviewed by ANDRIY - 15 July 2019
" Very good "
" Good service without hidden costs / charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ERIKA LEIGH - 14 July 2019
" It was ok. "
" GPS and driver's window didn't work. People at drop off were rude and lied to the managers about the window but working. Vague with what and why things were being changed to my credit card. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 2
FARO, PT - Reviewed by VAIDOTAS - 14 July 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVEIRO, PT - Reviewed by ANA - 13 July 2019
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NICOLAY - 12 July 2019
" All was great "
" Friendly staff and nice selection of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by WERNER - 12 July 2019
" being charged a damage on the rim that was there when i picked up the car "
" I have been an regular customer, however the last time as I dropped off the car I was charged 300 euro for a scratch on the right front wheel. What is most annoying when I accepted the car and requested an inspection I was told don't worry all in order, I inspected the car, it smelled of smoke in the interior which I marked, and when I noticed the scratch on the wheel, I was told don't worry, only paint marks are recorded. The most annoying part was that I drove the car from the airport to my apartment, parked it there in the garage and picked it up and returned it to the airport, as I was admitted to a clinic, hence I actually hardly drove the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JOSE - 11 July 2019
" In January the prices were substantially lower buut I understand it's summer time "
" I still need to check the amount blic ked on the credit cards and it's use so far there were two debits and I've also paid 15€ to fill up with aa Ad blue that should be reimbursed ro me "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LISBON, PT - Reviewed by DAVID - 10 July 2019
" good experience. "
" There was some confusion as to where and how to pick up the vehicle. The requested vehicle was not available, although a similar one was provided. Counter staff were excellent in providing advice and recommendations on navigating the tolls and highways. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VERONIKA - 10 July 2019
" Drive on holidays is good choice. "
" Everything was quickly done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ILONA - 09 July 2019
" O.K. "
" Kind and helpful staff, simple process. Quite high deposit, unnecessary worry about intended damage in Spain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by SUSAN - 08 July 2019
" No problems. Willing to change reservation to slightly smaller car. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANNA - 08 July 2019
" Terrible "
" Terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by SAULIUS - 07 July 2019
" One of the best "
" Easy to find, to pick and to leave "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by IRINA DANIELA - 05 July 2019
" All in all was a good experience. "
" They gave us a different car than the one we booked. Than the car had the insurance expired which in the end made them upgrade us to a new car. The staff from the desk were not the most lovely people in the world but the one from the car pick off was really a nice guy. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CARLOS - 05 July 2019
" Very good and easy on booking. "
" The best and staff very efficient. Always prompt to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAN-HENDRIK - 03 July 2019
" - incomplete information on Voucher about a fuel-deposit! I request you credit the money you received from me. I also request an apology and contact of a representative of autoeurope. "
" When I picked up the car, I was asked to present a credit Card for the deposit of €800. I did. Then, I was asked to present the Card again for a fuel-deposit of €220. THIS WAS NOT MENTIONED ON THE VOUCHER! Interrent blamed AutoEurope for this and instead of helping they fobbed me off to give you a call. My credit Card Limit was €1000, but I had three different Cards, €1000 each. Interrent insisted it to be the same Card! This is not mentioned on the Voucher or in the Terms and conditions of AutoEurope or Interrent! So it was impossible to do both Transactions. Cash as a fuel deposit was also not accepted. In order to achieve both, I had to insure the car (although it was insured over autoeurpe) for over 200€. So, instead of 150€ the car costed me 350€. Also, first desk-agent hardly spoke English, colleague was rude and contantly interrupted me. Only Manager knew how to deescalate and di a friendly Job, which did not Change anything. Terms and conditions of Interrent were only avail. in Portugese language. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by SIMON - 03 July 2019
" Hertz staff need customer training in Faro. Shoukd be put on special measures. "
" We were late arriving as the train was delayed- track suicide. Young male told us we were too late and should have told them. There is no direct line facility to contact!! He taped the screen to show flight number, told him we came by train. He announced that all the cars have gone, he seemed pleased with himself. He had poor eye contact, minimal greeting and greater interest in his mobile phone. A car was available, the car lot lad was not much better. I pointed out a number of dents not marked, he seemed reluctant to want to go back to the office to get his I pad and Mark up. Drop off , same lad,he checked car, never told us ok to go, I had to seek him out to check ok and no faults. Both young men, need effective senior managemnt. My wife thought they were equally deplorable. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIINA - 03 July 2019
" Everything went very well! "
" Everything went very well and easy! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ENDER - 02 July 2019
" it was ok "
" It's just that we spent about 20 minutes at the cue at the counter for pickup. Nowadays, with current available technology this should have been possible without human personnel in my opinion. Everything else was just fine. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by KENNETH - 02 July 2019
" if you book a grade car and the one offered is not suitable (in this case due to lack of capacity) they should be more flexible in accommodating you with a bigger car / upgrade free of charge "
" I ordered an economy car but was initially only offered a compact (Lancia I think) car that could not fit the 3 occupants, golf clubs and bag. I asked for a clio/polo (as I ordered) but told none available. As none were available I asked for an upgrade but again told that that was not possible and offered me the compact car that would not fit us!! Eventually I saw a polo coming through the valet system and went back in to the office and asked for that car which they did. it was disappointing that they were not able to upgrade me for free and that I had to walk the yard to find a solution. However I must say that once I got the car it was in good condition and the checking back process was excellent (the person was friendly and very efficiant) "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by MICHAÅ - 01 July 2019
" I was promissed an invoice and never got it! How can I get the invoice sent. "
" I was promissed an invoice and never got it! How can I get the invoice sent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NATHAN MONCKTON - 01 July 2019
" Budget were very unprofessional to deal with. "
" Our flight was cancelled and rescheduled to the following day. Budget then charged an additional €100 for the late arrival even though I tried contacting them multiple times (phone and email) the previous day to let them know we were delayed. They also did not say anything about the additional fee until we were paying for the 'deposit'. Very poor service. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MOHAMMAD - 30 June 2019
" I had a great service and respect with drive on. Great service "
" Great experience and great staff. Very friendly and polite. I love the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 28 June 2019
" Great price and service! "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SAULIUS - 28 June 2019
" everything was OK "
" everything was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS - 27 June 2019
" All the other rentals I had the service was very good. The firefly service and approach was very bad. "
" Firstly wanted the car 2hours earlier and not possible. Secondly when I went to pick up the car found out that only had 70kms a day for free. I didn't read the small text. Asked for up grade and they gave me a quotation of around € 400.00 . In other words went somewhere else and got for much cheaper and lost my €90 . Nothing to do with Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by EGOR - 26 June 2019
" 123 "
" Car was perfect, guys was great, but the drop off was pretty f*cked up. We almost got late to a plane, beacuse an operator didn't send man to take the car from airport + they asked for 180 eurs for that. Because we were almost late for the plane ( we were waiting for them to take the car), we had to pay. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SANFORD GEORGE - 25 June 2019
" Overall satisfied "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by VASCO - 24 June 2019
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by RUBENS - 22 June 2019
" As usual, ok. "
" I booked a car that price starts from 30k and had a basic one that price starts at 15k. I am Gold reward at Hertz and they could not find me in their system. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PONTA DELGADA, PT - Reviewed by FERNANDO - 15 June 2019
" Autoeurope helped us find a good balance between price and features. "
" There was a long queue after our plane arrived. Took us almost an hour to get the car. The other rental stations were mostly free. Had I known ilha verde was so crowded, I might have considered another company. Otherwise, staff was very friendly and efficient. The car was clean and quite new, only about 2 years old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BERNT - 11 June 2019
" Difficult to get answere from your office when calling. Retun of car... Perfekt service, also transfer to airport was on time, but would prefer to be diven to the deparur area instead of P4. This to svoid a long walk with loggage at the airport area. "
" No representative to meget me at the airport as agreed upon. Spent a lot of time to find transfer driver at P4. Then another 20 mintes to wait untill the driver found it convinient to drive to pick up the renta ar. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by SOTIRIOS - 11 June 2019
" Everything went smooth and as planned "
" Everything went smooth and as planned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JEANETTE - 11 June 2019
" Inconsistent offer from auto Europe and Avis cobtract "
" It's my second time experienced with Avis which question my reservation is not under super coverage. I had it last year and happened again this time. I made reservation with super coverage but the staff claimed I didn't and end up I need to pay €727.62 for this rental. Feel being robbed and will NEVER use Avis again through autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by KEVIN - 09 June 2019
" Spot on as usual "
" The vehicle was brand new but it took too long to be given to us after we were ready from the counter "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEJA, PT - Reviewed by HELIO - 09 June 2019
" No problems "
" Fast and reliable service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGUEIRA, PT - Reviewed by NICOLAE-VALENTIN - 04 June 2019
" Second time this year with AutoEurope. My experience was very good. I want to rent a car again in the near future ( maybe you can offer a discount code :) ). "
" The person from the reception didn't speak english, so was hard to communicate with him. But we had no problems with him. The car was good , just some minor damages "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PEYMAN - 04 June 2019
" I didn't have experience because I canceled my reservation for bad behave of firefly "
" It was so bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by SUSAN - 30 May 2019
" Please read above "
" There is an extra charge that Avis charged to my credit card when I returned the car. This was not explained to me as Paulo speaks Portuguese. I returned the car 3 days early due to a warning light (a wrench ) came on on the dash. I was worried about what this could mean, such as engine trouble, so drove the car immediately from Portmaio to Lisbon. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by CAHILL - 30 May 2019
" Sixt fraudulently charged me for a minor scratch. There is evidence all over the internet that they do this to Americans on a regular basis. I would suggest you remove Sixt as a partner for your business. "
" Sixt is the worst, most corrupt rental car company I have ever worked with. I will never rent a vehicle through them or Auto Europe every again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by YURII - 23 May 2019
" everything was smooth, AE informed me well about conditions upfront, the car class matched :) "
" everything was nice and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSÉ LUIS - 23 May 2019
" Me cobraram taxa para carro a diesel pelo modelo ser a diesel. Informaram que não tinham daquele modelo a gasolina, ou seja, alugaram um veiculo que não existia. Minha opções eram pagar a taxa extra ou ficar sem carro. "
" Me cobraram taxa para carro a diesel pelo modelo ser a diesel. Informaram que não tinham daquele modelo a gasolina, ou seja, alugaram um veiculo que não existia. Minha opções eram pagar a taxa extra ou ficar sem carro. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BRANKO - 22 May 2019
" Good communication. "
" I was charged for tolls but with no cost specification, no invoice, just total amount. I asked for cost specification via Auto europe but haven't received it. That's totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MYRTO - 22 May 2019
" Easy to make the reservation and pick up the car. Second chance will be arranged. "
" The message "Wheels learn" was appeared on the screen and made me feel uncomfortable. Also, it would have been obvious by the time that this car/company was selected, that they need 1000 euros as deposit. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by MARIS - 21 May 2019
" I use a lot of time AUTO-EUROPE IN DIFFERENT COUNTRIES. AVIS in Portugal Lisbon aeroport afraid me. "
" I use a AVIS provided price was a 345 eur- two times haier than reservation price. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MYRTO - 21 May 2019
" Overall great "
" Nice car, a lot of waiting in the pick up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MATTI - 19 May 2019
" Easy to use, never a single problem. "
" After returning the car with full tank of fuel, Interrent has charged 93€ from my card for refueling. I have contacted them and waiting for the solution. Unfortunately this is not the first time this has happened. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAQUIM - 13 May 2019
" Muita demora para ser atendido. "
" Muitas reservas, muitas pessoas para serem atendidas e apenas dois atendentes Demorei uma hora para ser atendido. O local de retirar o carro muito apertado que não dá para fazer uma vistoria satisfatória. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOSE MANUEL - 13 May 2019
" Very efficient , and very polite "
" Very efficient , and very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HORTA, PT - Reviewed by IGOR - 11 May 2019
" I have used Auto Europe many times and it is a very good service for renting cars. "
" Everything went smoothly, without any problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALFREDO - 03 May 2019
" Excellent "
" One word: Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AMIR - 25 April 2019
" You people are just frauds or thieves or I don't know what the right word is. I cannot express how frustrated I was when I arrived to the Lisbon airport and found out the car that I reserved does not incclude TOTAL damages WAIVER OF ANY KIND WHATSOEVER. I was told that I would have to add another 300 Euros for that. This is outrageous!!!!!!!! I specifically searched for hours!!!!! on your website until I found a station wagon car that he site specifically mentioned it included ALL damages WAIVER OF ANY KIND. Why do I have to arrive with a family and 2 children and then realize that in the VERY SMALL LETTERS THAT NOBODY EVER READS it says that no matter what, if anything happens to the car I will have to pay 2500 Euros ?????? I will never use your company ever. You should be ashamed. "
" Budget was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIMOTHY - 20 April 2019
" Drive and Go was excellent. "
" They were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BORIS - 15 April 2019
" I would not use the services of Centato "
" I would not use their services again.we had to meet us at the airport,they had an hour and a flight number.Аfter waiting for 1 hour their representative started to ring on the phones I had.no one is responsible.and so we were at the airport in Lisbon at 22.30 without a car.after a long search on the Internet I found a phone answering.it turned out that their representative was not with the other company but was hidden at the other end of the airport without a uniform.it's been 12 days since I returned the car, but they have not returned the deposit yet, or if they paid something with it they did not introduce me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARC - 02 April 2019
" What would auto europe do to stop this current scam? "
" Both golden car and ze interrent keep telling you about this credit card issue. Although it is clearly written "credit" down the card, they tell you that a French credit card may be considered "debit" in Portugal and appear as such on their computer and printer!!! All this to force you to buy their own insurance which costs 4 times the cost of your car rent... this has now become the best rip off of the sort. No extra comment. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AVRAHAM - 01 April 2019
" Overall - ok Transfer was not good - more than 40 minutes "
" Service from the airport to the counter was not efficient. Took more than 40 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 01 April 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by KATHERINE - 30 March 2019
" I was upsold to the point of obsurdity! Even the woman who took the car upon return was aghast. The online booking I made disappeared and was never credited back to me. Highly dissatisfied! "
" Dollar should discontinue c connections with Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALFRED - 29 March 2019
" I recommend to make use of Auto Europe car hire "
" The staff at the airport counter were very helpful, polite & speak fluent English. The hiring price meets our budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIO ANTONIO - 28 March 2019
" return different office : no problem and no extra cost "
" fast and good option "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JÄNIS - 25 March 2019
" The initial offer should be more clear in terms what insurance is included because the announced low price actually is not really fair as I had to pay considerably more money due to lack of any insurance and advertisement did not clearly stated that. "
" The car had a lot of scratches all around, which can be understood because of Lissabon traffic. Meanwhile, the original booking did not include any damage waivers and to secure myself of such possible damages I had to pay lot more than the original offer. At drop-off the reception person found a new scratch, although I am sure I did not have any new during my use. Because I bought the insurance I was not liable of such scratches, but the fact left a little disappointment "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MATTI - 22 March 2019
" No problems, quick pickup and return, friendly staff. "
" Drive on holidays does not have full/full option with fuel like offered. Got the car with a quarter tank full of fuel and was adviced to return it with same amount. Hard to do so, must always buy more fuel than you use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JORGE - 20 March 2019
" Regular, no thrills experience, just as I wanted (and expected). "
" Rentastar is a great rent-a-car for experiencing mid to high end Mercedes cars, given that you know all the rules and fees beforehand. There are a lot of hidden fees, so a careful reading of the contract is recommended for a no thrills renting. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MIRKO - 19 March 2019
" Awful experience!!! "
" I was rejected because my driving license was renewed one year ago and didn't get my money back. I came to rent a car with pregnent wife and then had to arrange alternative so that I can come on desired destination. In last year I have two times rented car in different agencies with same driving license. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ROBERT - 16 March 2019
" As above "
" As a,ways exemplary....staff really good and efficient. Can not fault them at all....and there is no extra charge for dropping at other locations in the Algarve. In other words will continue using Guerin. Top class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by LESLIE T - 14 March 2019
" After initially wasting time changing vehicles because the first one was defective, the experience was quite good. The replacement vehicle was good and the drop off check in experience was friendly and efficient. it's just a pity it started badly.r "
" The car I was given had defective brakes and had to be collected by breakdown truck. I had to return to Madeira airport to collect a replacement vehicle and go through the paperwork process for the second time in two hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by GLEN - 09 March 2019
" overall very satisfied with avia "
" slow couter staff on pick up, no signage that you needed to take a number from the machine "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLOS - 04 March 2019
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KARIM - 03 March 2019
" auto europe is great, have been using it for several times "
" They charged €100 for an extremely small scratch on the dim (1cm) and I believe it was there before "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARTTI - 24 February 2019
" Reservation on-line works fine, as well as cancellations on the phone, when necessary. "
" Meeting at the airport, picking up and returning the car went smoothly and quickly compared to many other rental companies. I also liked that the company gave in writing detailed information on the toll expenses invoiced. Another important issue is that the possible pick- up and return times are later than with some other companies. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 20 February 2019
" No issues with Autoeurope, as always, I got exactly what I booked for! "
" The business is being ran by young people and you can feel the lack of interest from most of the staff. Despite the note to call them once you arrive at the airport, you do not have to, since the shuttle is circling around constantly. Check-in was a bit slow, speciallyt the car handover. Also, they tried to sell add-ins, like a diesel car, more insurance, this is normal, just be well informed before arriving at the agency, so you do not end up purchasing more than you need. Drop off can be very slow, be aware and go in with enough time. There was only a bad humoured girl checking the car condition, she was quite slow and there were already 3 cars waiting. Then you need to get the shuttle back to the airport, do not forget. The best of the personnel was the shuttle driver on February 4th, I believe his name was Daniel (?), great kid! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DAVID - 19 February 2019
" The car I picked up this time was full of smoky smell. I hope there should be a option with smoking or non-smoking while booking. "
" The car I picked up this time was full of smoky smell. I hope there should be a option with smoking or non-smoking while booking. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ASKO - 19 February 2019
" Very good price and service, easy-to-use website "
" Effort to sell us an unnecessary insurance was a negative experience. The car was worn out, beaten up and dirty. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PORTO, PT - Reviewed by JEFFERSON - 15 February 2019
" Seats were white by sweat from last client, car delivered with broken door "
" Not the best "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LISBON, PT - Reviewed by JURI - 14 February 2019
" Der Bestellvorgang war einfach, Unterstützung während des gesamten Prozess, gute Preise. Gerne wieder - aber ohne Avis "
" Ich war wirklich enttäuscht - ich hatte ein Auto Klasse "Renault Megane, Diesel" bestellt. Als ich am Counter stand mir wurde 2 mal kleinere Wagen angeboten: Renault Clio und dann Citroen 2008. Als ich beide Autos abgelehnt hatte bekamm ich ein Kia Ceed. Ich hatte die Dame mehrmals darauf hingewissen, dass ich eein Dieselfahrzeug bestellt hatte - und sie hat das bestätigt. Allerdings war der Kia ein Benziner :( Da ich kein Bock mehr hatte, um 1 Uhr Nacht noch weiter darüber zu diskutieren habe mit dem Auto weiter gereisst. Aber das ist alles anderes als "normal". Ich würde in der Zukunft vermeiden, Leisetungen von AVIS in Anspruch zu nehmen. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANTONIOS - 13 February 2019
" MABY BEST SITE "
" GOOD SERVICE "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by XAVIER - 11 February 2019
" Very satisfied with AutoEurope competitive prices and excellent service. Thank you. "
" It is the second time i am renting with SIXT. Very good experience again. i am pleased with the quality of the car and the service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MATTI - 11 February 2019
" Otherwise ok. "
" I had booked a car astra or similar. I got corsa, and was told it is in same group, did not agree, but because it was just two day rental did not care. This has happened with interrent before so beware. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FERNANDO - 10 February 2019
" Ok! "
" Tevreden Klant ! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by YAVOR - 05 February 2019
" All best "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 03 February 2019
" Auto Europe is awesome. The prices are great and I will keep coming back time and time again. I appreciate the protection and reservation. "
" Initial counter wait was very high and frustrating. The heat in the office was on blast and I was sweating like crazy. The initial attendant was very slow, tried to sell me everything even though I told him I just wanted what I paid for and was not very knowledgeable. I was pushed to take a smart car even though they had a Volkswagen, I was told it was smaller. The car's tires were low on air and there was damage on the side of the car. I told the second attendant at the garage that the last guy put me in a bad mood and he tried to salvage the situation. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MADEIRA, PT - Reviewed by ADEL - 03 February 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by JOSE - 03 February 2019
" it was a good experience. "
" everything went according expected and as it should be. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 01 February 2019
" All went smoothly. Both pick up and drop off "
" First class service and excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VITOR - 31 January 2019
" The vehicle advertised on your site didn't correspond with europcars. "
" They weren't flexible with they rates, when clearly it wasn't my fault when I hired the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by JOSE - 30 January 2019
" Very positive and of course I will repeat it in my next trip to the island. (my daughter lives in San Miguel). "
" My only complaint, the tank of the windshield washer was empty when I got the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by WEI - 23 January 2019
" oh. one more thing, I booked Renault but you don't have then give other one, not better one , a worse one "
" Everything is good but you charge me two times, first one is $26.53, second one is 73.10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MLADEN - 22 January 2019
" Catastrophe. Renting a car is expected to cost me 73 €, but it cost me 340 €. "
" I had a very bad experience with AVIS-Payless agency at the airport in Lisbon. I lost 2 hours because they did not have in the system my reservation and they gave me contact write by hand in Portuguese. They told that I have no insurance even though I checked REFUNDABLE EXCESS WITH SUPER COVER, so that I had to pay extra security and blocked 270 € from my card over those price which I already paid online. On taking car they try to give me a hit and broken car and when I responded they gave me another car. When returning, I could not get bill because Auto Europe has not sent the information yet and they told to me that I would receive bill by email, which I did not receive after 15 days, as well as money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LISBON, PT - Reviewed by LUÍS - 22 January 2019
" Very good. to repeat "
" Very recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by EHARD SLAWKO - 17 January 2019
" Good efficient service. Why when we have taken out the extra insurance online do you try sell us more ?? "
" Alway pleasant and polite, morning coffee machine while waiting would be good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VIANA DO CASTELO, PT - Reviewed by MASTON - 17 January 2019
" Tried to rent a GPS unit thru the website and only provided a voucher, which in return had to rent at autoeurope customer desk. Very expensive and disappointed. "
" Wasn't happy when I had to pay for the additional GPS unit. Especially when I tried to rent one online and autoeurope provided a voucher only. Disappointed "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JAN - 16 January 2019
" Well worth it as allways. "
" Dollar (Hertz) introduced a picture gallery to record all the pre-existing damage on a car, which is very helpful and . The renter will get those pics via email 'straight off the bat'. You can also ask to get a new item added. My tank was only 7/8 full and I had that noted on the car record at the pickup time. Sadly the official record still says 8/8 when the actual was less.. Still not perfect but a very good innovation. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LEIRIA, PT - Reviewed by BRUNO - 15 January 2019
" Clear information, expedient rental, good value for money. "
" Very professional, good customer service, clear conditions, fast service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VIKTOR - 11 January 2019
" Very good value, understandable web site, lot of good offer to choose from "
" Efficient and reliable company "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by SILVIU DANUT - 11 January 2019
" I MADE THE RIGHT DEAL WITH AUTO EUROPE ! "
" RAPID PICK UP , GOOD VEHICLE , FRIENDLY STAFF THE DROP OFF WAS LIKE I STOLE THE CAR. THE TEHNICIAN LOOK AROUND CAR (AND BELOW) SEVERAL TIMES IN ORDER TO FIND SCRATCHES AND MAKE ME GUILTY FOR THEM IN ALL MY RENTING CAR EXPERIENCE IT WAS THE FIRST TIME WHEN I SAW SUCH A BEHAVIOR. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SZYMON - 09 January 2019
" Even the price is quite decent, the customer service is somehow lacking the professionalism. I let them know more than 24h before the rental that I may be late by 2-3h due to travel arrangement changes and they proposed that I cancel the rental... "
" The scratches of the car were much worse then marked on the pick up sheet, you sign before you see the car, so there isn't much to do in this case. I spent about 2 hours calling them up, straight after I noticed the scratches in normal light, after leaving the airport - the customer service was terrible and it took me 6 calls to get them to provide me with an email address to send the pictures of the scratches. Also, the car had the service light on, it worked fine and everything else was fine, just that C.S experience was terrible. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by PEDRO - 08 January 2019
" Very good "
" It worked with any issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by ARMAND - 08 January 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 07 January 2019
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ADITYA - 05 January 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TOM - 04 January 2019
" No problem with Auto Europe, always use them. "
" Very pushy at counter to sell insurance, fuel & additional driver. Despite being very clear as to what I did & didn't want he kept persisting. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by VINCENT - 04 January 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BRUNO - 03 January 2019
" N/A "
" Amazing price/quality rate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARMAND - 03 January 2019
" Everything was ok. I recomand Benerent! "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDRE - 03 January 2019
" easy hassle free booking "
" very polite, helpful service. Extremely efficient drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CRISTIANO - 03 January 2019
" Need to improve vehicle model/type availability/description. There wasn´t a single type/model of the car I booked at the parking lot, so I doubt they actually have it. "
" Avis did not have my car type. Wanted to push a 12-person/commercial van to me (Ford Transit - I had booked a Megane Station Wagon and was in 2 adults + 2 kids, with 3 medium pieces of luggage). After 20 minutes settled for Renault Captur, which was available at the time of booking and was cheaper than the SW I had booked. Car was decent, but small and engine was weak (had problems in steep hills on the road). Overall, very disappointing experience. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LISBON, PT - Reviewed by CHRISTO - 01 January 2019
" used refundable excess with super cover (with Auto Europe), would do this again. Did not have to use it but cheaper than full/extra insurance with Avis. "
" Toll gate sensor extra 'rental' cost even though it is an automatic /fixed attachment in car-should not have extra charge. Fiat 500x (small SUV) very bumpy ride even on main highway, could not do any filming from car. Lisbon car rental garage very tight corners when departing and arriving. Avis/budget very popular counter in Lisbon "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by BRUNO - 01 January 2019
" No frills, works every time! "
" Even with the transportation to the park, the process was seamless. The staff is very friendly and the car was very decent! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JOANA - 01 January 2019
" See it below. "
" No need to wait a long time to take the car or give it back! Even if you have not a van to take you there, it's just five min by foot which is nothing!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 31 December 2018
" My default rental search site stays the same "
" I kept the same car for a new week and the changeover was smooth. A good reason to stick WITH DOH. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTOPHER - 30 December 2018
" excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ARASH - 30 December 2018
" Perfect. "
" I have a great experience with the staff serving me. But next to me I watched an old couple being ripped off but unnecessary "add-ons" to their vehicle by another staff. So just watch out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ETTORE - 30 December 2018
" my overall experience is rather positive but the car had some tecnical issues. "
" my overall experience is rather positive but the car had some tecnical issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LISBON, PT - Reviewed by ELIZABETH - 26 December 2018
" the system worked well "
" very quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARNIS - 21 December 2018
" Family credit card was not accepted. Demanded to obtain extra insurance, even zero excess was purchased already or change the driver for unacceptable price. Finaly paid for garbage car like for expensive one. Never ever again. "
" Hard to communicate in English. No marking signs, like drop-off, etc. Car poor quality. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
MADEIRA, PT - Reviewed by NIELS - 20 December 2018
" Well, not sure what auto Europe contributed... "
" I couldn't believe how cheap it was to rent a car on Madeira with Budget!! We were upgraded to a diesel powered car for little money, really handy when you are driving on Madeira :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GEORGIOS - 19 December 2018
" Too much hardship for nothing. We are decent people and we were treated by the company and the staff as if we were idiots or something. "
" 1) When I went to the counter I discovered that except from the 1.550€ that had to be reserved in my credit card, 95€ more euros had to be reserved for the fuel (total 1.645€). I was noticed in the voucher only about the 1.550€ before going to pickup the car and my credit limit is 1.600€. The staff was not flexible at all. They rejected to accept cash, or the use of the credit card of the second driver. I had to call my bank and make some urgent arrangements to get through this. 2) When we returned the car they wanted to charge us because there was some dirt in the car mats. We cleaned it with our hands, we felt like idiots, as you could listen to the vacuum cleaners working next to us. It was less than a minute job for those people using the vacuum but they made us clean them ourselves with our own hands. It felt humiliating. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ANTHOYNY - 18 December 2018
" dont have time "
" dont have time "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBYN - 18 December 2018
" A reasonably priced rental and efficient service. "
" The lady on duty was friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by KIRILL - 17 December 2018
" Easy to book, transparent conditions, good choice of rental companies. Generally I like you guys. "
" Budget refused me to check-in as they couldn't verify excess amount on my credit card. I have no idea what they did, but 1 year ago a had a very smooth rental with Budget using the same card at the same pick-up point. I suggested them to hold complete excess amount instead of just checking it but they didn't agree. In fact I wasted 1 hour at a counter and all the discussions ended with "you must buy total protection insurance to reduce excess to zero, otherwise you won't get a car". In my opinion it was either a robbery or very dirty business and I don't accept it. In order not to ruin my vacation I had to buy the insurance, so I payed 3 times more than initially expected. I completely unsatisfied and would prefer never use Budget on Madeira (despite the fact I had exactly the same rental with them in 2017, conditions were the same, my card was the same and everything was super). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by JESSICA - 13 December 2018
" Easy to use, no issues! "
" Everyone at Sixt was super friendly. No issues or complaints. Next time i'll remember to book insurance before hand online (as it's cheaper than in the shop). Other than that we had a perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEXEY - 12 December 2018
" I consider your company the best in terms of service and competitiveness, so I use your services for many years. "
" Unfortunately, I did not follow the advice of your company not to agree to any additional costs. Next, I enclose the text of my call to Europcar customer support: "On June 23, I booked a car in your company through the autoeurope.eu website. The amount of payment for booking was EUR 418.20 for 29 days. The voucher is in the attached files. At the airport in Lisbon, an employee of your company suggested that I upgrade my car to a higher class. He told me that I would have to pay EUR 15 per day for this, that is, EUR 535 in total, and taking into account EUR 418.20 already paid by me, I will have to pay only the difference of EUR 117. In addition, your employee promised me that if I agree to upgrade the class of the car, it will be even more economical for me, since it will already be DIESEL. I agreed to a car upgrade and agreed to a surcharge of EUR 117 for that reason alone. Today I was very upset when I saw that my card was charged with the full cost of EUR 535. By the way, your employee also deceived me with the type of car engine, but unfortunately I realized this only after three days when it took to fill the fuel tank. Instead of a diesel, I got a car on petrol. By that time, I was already far from Lisbon and decided to leave everything as it is. Something else. Today, I still decided to check the cost of booking the same car on the same conditions, and for the same period directly from your website. It was a big surprise for me that the cost of booking was less than what I eventually paid. On your website the price for this car is 721 euros, and I had to pay 971 euros. The difference is 250 euros - how is this possible?!? For more than ten years I have been using the services of various well-known car rental companies in Europe, including yours, but this is the first time I've come across such an unpleasant moment. Is it possible that such a large company can allow itself to treat its customers so badly just for the sake of additional benefit for itself? II really hope that your help will allow you to leave a positive feedback about your company." I applied to Europcar customer support three times (November 2, 2018 via the contact form on the website and directly to the customer support email address - Case #03928326 and Case #03928407, and December 3, 2018 - Case #04170360, but never received any response. Apparently, the attitude towards customers in the support service at Europcar is the same as that of the staff at the counter at the Lisbon airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by FILIP - 11 December 2018
" Best deals ever. "
" good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 10 December 2018
" I like dealing with this company they very professional and friendly "
" They upgraded me to a diesel Nissan Micra which was very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 10 December 2018
" best value to rent a car in europe "
" i had a late night time, no comission charged after hours, very friendly staff at the end that was a problem with the transfer to the airport and a member of the staff offered to take us there "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ANDREAS - 05 December 2018
" Helpful and friendly staff, no problems "
" Fast and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VAUGHN - 04 December 2018
" It was great "
" The young man at the Sixt desk was fantastic....really helped me out. made sure I knew the way out of the airport... never had driven in a foreign country before. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by REGINA - 04 December 2018
" Great! "
" Avis rocked! I was really nervous about driving in Portugal and they made it easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GEOFFREY - 04 December 2018
" PERFECT "
" PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by JAN OLOF - 03 December 2018
" Generally excellent, "
" We had received a fantastic price for the rental ( when booking via internet) however , although we had noted that this should include a second driver, when we collected the car an extra cost was added. Double the price to register the second driver! It was suprising that it took such a long time to collect the car - needing a huge amount of personal details, which you already had on file. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NUNO - 03 December 2018
" No extra comments "
" No extra comments "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LISBON, PT - Reviewed by EBRAHIM - 02 December 2018
" Not bad "
" Keep the good work "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by LEE - 02 December 2018
" what exactly did i pay autoeurope 50 odd pound for to then have to pay sixt another 260 odd "
" on the return of the vehichle sixt tried to accuse me of damage to the underneath of the vehicle which i didnt nor did any staff member check before i left with the car i was told i didnt need to bring back witj petrol to then be told i should have brought it back full! they have held back money from my bank account and kept my deposit i am disgusted with sixt and will be going further unless i get my money back! what exactly did i pay autoeurope 50 odd pound for then have to pay sixt another 260odd pound i dont understand "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ANA - 01 December 2018
" I could not pick up the car because I did not have a Credit card on me, so I cancelled the rental. "
" I could not pick up the car because I did not have a Credit card on me, so I cancelled the rental. I cannot comment on the car nor on the drop off experience. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by BRUNO - 27 November 2018
" The rent-a-car office in Lisbon does not show the quality of the brand Mercedes as in the city of Porto. The car was good but low profile tires did not help for a casual driving. Also the cleaning of the car put a very strong smell inside and we had to keep the windows open for several miles but the cleaning strong smell persists. We did not found any cleaning fee extra charge when we rent the car online but a cleaning fee of 10€ was asked in advanced but we did not paid "
" The rent-a-car office in Lisbon does not show the quality of the brand Mercedes as in the city of Porto. The car was good but low profile tires did not help for a casual driving. Also the cleaning of the car put a very strong smell inside and we had to keep the windows open for several miles but the cleaning strong smell persists. We did not found any cleaning fee extra charge when we rent the car online but a cleaning fee of 10€ was asked in advanced but we did not paid. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by GUY LOUIS - 26 November 2018
" I wounderfull way to visit Portugal "
" Very good and providencia lotes of Info "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RODRIGO - 24 November 2018
" Tried to find the cancel policy, everything too complicated. The website should aware the clients about possible insurance prices. "
" It's all fake. At the moment of picking up they come up with unexpected charges. It's been 5 days since drop off and I haven't gor my gas insurance back. 63€ to be more specific. Will never rent a car with you again or recommend it to anyone. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LISBON, PT - Reviewed by HEIKKI - 22 November 2018
" As described above, this was my worst experience after renting cars for many decades. Also, earlier InterRent has been OK. I have used it several times before. "
" After receiving the car and driving 10 km, the warning for low pressure in back left tire emerged. The tire needed refill during the cintrack, it leaked little, Also, it was clear that the car had not been cleaned and checked before giving it. It was dirty, there was almost no water for windshield wipers. Furthemore, the date for start of contact was wrong, and the fuel tank was supposed to be full. It was at 1/8 which I noted after 10 km driving. I filled the tank and complained to cs@interrent.es and sent a photo of the contract and the fuel bill to them. They replayed tellin that upon returning the car I should mention the incidence nr 1843886 and get the 7/8 worth fuel back. I did not get it, I was first told that I cannot get the money back. Then they said I should have come with 1/8 tank! Later, they told my case would be handled by their boss Nuno Martins who would send the money to my account next day. It did not arrive even on Tuesday. I am very disappointed with this matter, where I was first accused of wrong doing and the case could not be dalt at counter as cs@interrent.es suggested by writing: "we inform you that you need to take the receipt of the fuel to the office when you return the car, showing them the following incidence number: 1843886. They will handle there the case." Heikki A. Loikkanen, professor of economics, heikki.loikkanen@helsinki.fi. Finally, it was not AutoEurope's fault. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LISBON, PT - Reviewed by MARINUS - 21 November 2018
" Easy check in. "
" Nice service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 21 November 2018
" NO REFUND "
" LIMITE MILLAGE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by PETER - 20 November 2018
" Counter staff at pickup standard, at return excellent. "
" Got a diesel which was great and rolled over checkout into a further 10 day rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by LASZLO - 20 November 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERTO - 18 November 2018
" I have been using Auto Europe for the last 10 months with no problem except when I rented with Interrent and its new owner. "
" Very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANK - 16 November 2018
" Couldn't be better, all perfect! "
" Excellent all around, muito obrigado! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MÁTÉ - 15 November 2018
" . "
" Information regarding motorway fee was misleading "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by STEVEN - 13 November 2018
" Ok but not much of a help "
" Blackmail! They forced us to take an additional insurance or we wouldn't get any rental car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by OMAR - 12 November 2018
" But the rest was fine "
" I was really surprised to pay locally extra cost 198 Euro for the insurance. I mentioned that I had already paid the insurance when I booked the car but they told me that they don't have any visibility on the details what was paid and I have to pay the insurance locally. I would appreciate if you could provide an explanation and let me know which kind of action you will take to avoid this in the future. kind regards "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VLADIMIR - 12 November 2018
" Excellent. "
" Fast, free water and coloring book for our child. Recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TJIDDO - 12 November 2018
" We are using auto europe multiple tears and very satisfied "
" The staf at the counter was very unfriendly and waiting time was long. The car was good, but ful with scratches "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LISBON, PT - Reviewed by TOMER LEON - 11 November 2018
" ... "
" Bad service. Old and dirty car "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
PORTO, PT - Reviewed by CRISTIAN - 10 November 2018
" Really good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KONSTANTINOS - 10 November 2018
" Even have passed two working days, the rental office, still not have sent an unblocking order to my bank for an amount of 300 euros which had been blocked for safety reasons. I returned the car in the condition I received it but still my money are not available. It's a shame. "
" Even have passed two working days, the rental office, still not have sent an unblocking order to my bank for an amount of 300 euros which had been blocked for safety reasons. I returned the car in the condition I received it but still my money are not available. It's a shame. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA - 09 November 2018
" . "
" Nice and efficient people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SUZANA - 09 November 2018
" Call center without experience "
" You could have transfer to terminal 2 More than 10minutes waiting for a transfer. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LISBON, PT - Reviewed by FELIPE RHAVY - 08 November 2018
" Always look at autoeurope... "
" The front desk offered me a "promo", with +30€/day I could have an automatic car! I payed 14€/day for a manual diesel hatchback... Still trying to find the "promo". "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by BELMIRO - 08 November 2018
" Nice price nice car... "
" I recommend rentastar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOÃO - 08 November 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRENDAN - 07 November 2018
" very good experience from arrival to return "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DEJAN - 06 November 2018
" To have a credit card, make a 1200 deposit without knowing and pay for insurance was such an awkward stuff to have at THE BEGINNING OF THE HOLIDAY. "
" It was unclear that you have to have a CREDIT card, to make a deposit for 1200EUR! or pay for the insurance. This is so rude and unprofessional. We never had that kind of problem. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by JANIS - 05 November 2018
" This woucher number was canceled so why are you asking me my experience? "
" This woucher number was canceled so why are you asking me my experience? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARKO - 05 November 2018
" Slow counter staff, very expencive insurance, not same car as on the reservation. "
" Slow counter staff, very expencive insurance, not same car as on the reservation. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 05 November 2018
" Overall very good. Met my expectations and no bad surprises. "
" Very good. Car was a little old (45k km) but worked fine. Staff very helpful and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by WARD - 05 November 2018
" . "
" We left bagged garbage in the car and a unpeeled banana on the seat. Lierally it took 30 seconds to tut hrow away in the garbage can that was sitting there. There was some sand on the drivers feet area that took maybe an extra minute of vacuum time. There was light surface spray from a mud puddle that i could have rinsed off with a gallon of water and a cup. For this i was charged 40 Euros for addition as l cleaning. When i complained i was told that the fee should have been 75 Euros and there was nothing thst Thrifty could do as the cleaning done in the return area was done by a third party and it was their decision. Well...my decision is that i will never rent from thrifty again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BERTRAND - 04 November 2018
" Inter-rent forced me to take an extra insurance, as well as other customers. "
" Inter-rent forced me to take an extra insurance, as well as other customers. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PORTO, PT - Reviewed by HELENA - 04 November 2018
" / "
" I had to pay a fee because my flight was late (not my fault). I don't understand why there are opening hours for a counter in an airport! I didn't get the car I rented too. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MADEIRA, PT - Reviewed by DINKO - 04 November 2018
" Website is well organized and condition are almost understandable ( which is not the case for some other websites). "
" Service is fast and reliable. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 02 November 2018
" none. "
" none. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RITA - 01 November 2018
" Good "
" Good. Fast and with upgrade, which was very helpfull. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICIA - 01 November 2018
" I was very annoyed when I discovered that I would have to pay the damage management fee if in fact I was not responsible for the collision and also handed the signed The amicable accident report", where the third party took full responsibility for the accident. I paid 442,60 euros on October 8 and so far I have not received a refund, even though I was not responsible for the collision. my reservation included the full coverage service with reimbursement of the deductible. "
" I was very annoyed when I discovered that I would have to pay the damage management fee if in fact I was not responsible for the collision and also handed the signed The amicable accident report", where the third party took full responsibility for the accident. I paid 442,60 euros on October 8 and so far I have not received a refund, even though I was not responsible for the collision. my reservation included the full coverage service with reimbursement of the deductible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 01 November 2018
" siehe oben. "
" Hallo, ich habe heute eine Anfrage auf Erstattung des SB an damage@autoeurope.de gesendet: 1) Platter Reifen auf dem Weg zum Flughafen, für den ich Erstattung des gezahlten SB einfordere (152,14€). 2) Ich hatte bei der Buchung explizit Abholung/Rückgabe am Flughafen ausgewählt und musste dafür bei Abholung 30,75€ Servicepauschale wegen Flughafenabholung zahlen. Auch diesen Betrag fordere ich zurück. Viele Grüße Thomas Röwekamp "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LISBON, PT - Reviewed by JORDI - 31 October 2018
" Very bad experience "
" Very upset with the drop off system and the inefficient help from part of the staff "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PONTA DELGADA, PT - Reviewed by JOHN - 31 October 2018
" good "
" Our experience was absolutely wonderful BUT that is because we were the first in line. After us, a line formed of about 10 people and there was only 1 staff member working - I would guess that those people were waiting for quite a while. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBYN - 30 October 2018
" It is always a pleasure to book a hire car through Auto Europe. "
" Apart from trying too hard to sell their Super Cover when I had already purchased it when making the reservation, the experience was quick and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by SZABOLCS - 30 October 2018
" Shuttle bus is easy to find, queue time is short, car was available after 10 mins. "
" Staff was nice, car was clean and well equipped. I had a problem with my credit card since the block for the deposit didn't disappear after handling the vehicle back (Actually it appered 2 times instead..) but I managed to solve it with my bank. All together recommended, worth the price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by THOMAS - 29 October 2018
" I'm not thrilled that one of your partners has such poor customer service and was so unhelpful - and that they also padded the bill with insurance that was not wanted or would have denied us the car! "
" The Guerin counter person (young female) was very rude and impatient. We had an issue with our US credit card company denying the charges (despite having notified them in advance of our travel abroad) causing a delay. She wasn't happy about that despite there being no one else in line at the time. Overall she was not courteous, was not helpful and also pushed extra insurance on us or basically was not going to allow us to rent with only 1 US credit card (I had 2 others, one a debit and one Am Ex that she said they could not take), and could not or would not explain why this was needed. I feel like I got railroaded into paying for insurance I did not want but otherwise she was not going to allow us to rent. The car itself and the pickup and drop-off were perfect, but the counter experience was horrendous and I will go out of my way to never use Guerin again and will definitely tell my traveling friends about this experience with Guerin AND Auto Europe. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIE - 29 October 2018
" none "
" quite long waiting time at car pick/up "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOSE - 29 October 2018
" very good "
" The front desk should have been a little bit more speedy. Specially as everyone has booked over the internet and get all relevant information before hand. another point is the 08:00 opening hours is too late for those who are travelling early in the morning. Otherwise everything was just perfect. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BRUCE - 28 October 2018
" Auto Europe provided good, quick service "
" The counter staff person was very good. The staff person providing the car was very bad. He didn't come out of the office with us to set up or inspect the car or pull the car out of the parking area. It was dark and we did not notice a damage mark at the left door lock area. A scratch and indentation above the door lock. We left the office thinking everything was ok. When we found the damage we immediately emailed the office about the damage and was told they would forward the email to the receiving staff. When we returned the vehicle the receiving person did not inspect the vehicle with us and the receiving location was crammed with cars returning and was understaffed. they essentially pushed us out the door. We were billed for the door damage and the bill was written in Portugise so we could not understand what the items were specifficly and respond to them. they did not acknowledge our email about the door damage and just charged us. The car ran fine. The GPS did not function so an english speaker could list the addresses and find thee location we were looking for. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by LARS - 28 October 2018
" Totally ok , great car , nice staff at Avis "
" Could use a few more employees at the office , took nearly an hour of waiting in queue, but sms service is ok idea though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AKITO - 27 October 2018
" Nothing special "
" Car was not clean. So many scratches around the car. The message of low tire pressure is keeping on. It kept me worried during the rental. Everyone had to go to the counter and wait in a line again after returning the car. I have used a lot of car rental companies but it is first time that I had to go to the counter and wait again after returning car. It is so annoying and inefficient operation. They should change this bad operation. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 5
LISBON, PT - Reviewed by INÊS - 26 October 2018
" Really good experience "
" Very nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICARDO MANUEL - 26 October 2018
" OK! "
" Satisfying! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PORTO, PT - Reviewed by MARCOS - 26 October 2018
" No comments "
" Good car and service, but very expensive rates. Not good value for money. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PAVOL - 25 October 2018
" Auto Europe provided the best price and best cover conditions (zero excess). "
" I was very satisfied with the approach of Interrent staff, people there were really helpful, car in a good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANDREA - 25 October 2018
" THE STAFF WAS FRINDLY AND HELPFUL. GAVE ME THE RIGHT ADVICES AND WAS CLEAR AND PROFESSIONAL "
" I ONLY WAS A BIT DISAPPOINTED WHEN I KNEW, IN FRONT OF THE DESK, THAT A FIAT PANDA WAS RESERVED FROM ME. HONESTLY I EXPECT ONE HIGHER STANDARD CAR . OF COURSE A BUDGET ONE BUT NOT SO SMALL. I HAD TO UPGRADE AND THAT WAS NOT IN MY PLAN "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIKA - 25 October 2018
" Xxx "
" I prebooked GPS. What I got was a handheld device with broken loading cable connector. So device was completely useless. Funny thing was that car had gps system, but no maps in it. Another thing was insurance. I had to take 92€ insurance for car. I told girl at the counter that I have already insurance from Autoeurope. She was very convincing that it will not cover anything, as they will not provide any documents from possible repairs done to the car....I did not have time at that point to figure out truth about this. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by IURII - 23 October 2018
" Everything is fine, that's just not clear the situation with the return of funds "
" Hello I sent a request to the company as follows: "Hello I have signed a car rental contract No. 3472483, reservation #3791419/4 11.10.2018 the following funds were blocked on my bank card: 50, 150 and 7.38 euro 15.10.2018 I returned the car, it was accepted without complaints from the company, but I still have not seen the return of blocked funds Tell us when you can expect them to return, in what amount and why in such? thank you" The fact is that I still have not received a refund after the lease, despite the fact that no claims were made when returning the car Therefore, I ask for help in resolving my question. thank "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by ARUNAS - 23 October 2018
" Excellent. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTON - 22 October 2018
" new new car. all good "
" went quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 22 October 2018
" Easy drop off. "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARLOS - 22 October 2018
" Hello "
" Good "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
TERCEIRA, PT - Reviewed by ADRIANA - 22 October 2018
" The worst car rental company ever, they will ask you for an insurance 4 times more expensive than car. Never again! "
" The worst car rental company ever, they will ask you for an insurance 4 times more expensive than car. Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALBUFEIRA, PT - Reviewed by RAGNHEIDUR - 22 October 2018
" Efficient booking procedure and good prices. "
" Had to wait for about 10-15 min for the car. The car was not completely clean with sand and dust on the insides of the doors in front and front screen was very dirty on the inside making it difficult to drive towards to sun. Cleaned it ourselves. Otherwise a good car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JENETTE - 22 October 2018
" Wonderful!!!! "
" Rent A Star went beyond my expectations with their customer service. My transition from airport to pick up location was very easy and I was assisted by staff who were eager to help and set me up super fast. Unfortunately during the trip I had an incident which resulted in the car getting cosmetically damaged. When phoning into the company to make them aware of the incident, the representative thanked me so much for calling in as the car was due to be re-rented out when I returned it the next day, and they could then prepare accordingly at a result. The representative was so understanding and reassuring. Interestingly, on the return day, a disgruntled neighbour in the apartment complex where I parked my car had phoned Rent A Star and was demanding my information so she could contact me directly to complain about where I parked. I personally never met this neighbour, however I was informed that she was shouting and very angry with the Rent A Star representatives. I felt very respected by Rent A Star during all this because, they did not provide my details to the lady and were contacting me out of concern for my well-being, as the lady was clearly over reacting to a minor offence and they wanted me to know what had happened so I could prepare myself if I was to encounter her. I was so grateful for this concern and information. Fortunately I did not need to use the information but the attention to my well-being and multiple efforts made by the team to contact me was incredible! Upon returning my car, the team knew about the cosmetic damage incident and yet I was still reimbursed my holding fee of €195. I had taken out the top insurance, which covered all the damage! Lessons learned - take out the insurance, don't park in other people's parking spots and go with Rent A Star! Honestly this doesn't even fully represent the pleasantness and attention do the staff at Porto Airport! Everyone was so helpful and it was a pleasure to work with you! Looking forward to my next visit! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETER - 19 October 2018
" Without problems. "
" Without problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PASCAL - 19 October 2018
" The website auto europe really satisfied us. Our rental car provider choose was unfortunate. "
" We rented the car from the airport but you have to take a shuttle to get to the office. The organisation at the desk was bad, nearly one hour to rent the car with only three clients to serve.... "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by HRISTO - 19 October 2018
" very good price for a Peugeot 208 diesel, took us everywhere we wanted in Madeira "
" Got the car actually from Europcar, all was ok, very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LARS - 18 October 2018
" Ggg "
" We could not get in contact with rent a star at the airport. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by FRANCOIS - 18 October 2018
" Everything went as expected. A very nice experience at a very competitive price. "
" Airport staff couldn't be more efficient and friendly. Only one thing is surprising: The name Keddy doesn't appear anywhere. If you don't know that Keddy is a part of Europcar, you are lost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WAI MENG - 18 October 2018
" Easy online booking. Responsive to queries. "
" Overall good experience. Paperwork was a tad excessive and could have been computerised. Still, not a big issue. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LAGOS, PT - Reviewed by GARY - 18 October 2018
" I opted for the extra insurance at the counter..it was very costly "
" The insurance excess was very costly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by EINAR LYNG - 17 October 2018
" It was a litle shock at the begining how far it was away from the airport. But the shuttle were good and fast. "
" Wery good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GRYGORII - 17 October 2018
" I was disappointed because they really not in the airport But all other things went well "
" they are not in airport their bus is used to get office "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by DAVID - 16 October 2018
" this was a scam in the making in Porto see review above for Keddy "
" we had no problem with car until at 5am we returned to airport in Porto and was told we would be charge extra cleaning for back seat. there wa a stain on seat which we did not do but unfortunatly the previous attendant in lisbon never put it down . we only put a back pack in back seat never used the back seat at all. Did not do stain. I always take pictures of outside of car never inside in all the years renting cars. So at 5 am trying to catch flight I did not need argurment and felt like being swindles by attendent in Porto. Just saw my bill and there was no charge but it wrecked my experience with this company. I also asked other people and seems like Eurocar has done stuff like this to others. HMMMMMM. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CARLOS - 16 October 2018
" I want to pay the tolls of the period, but I can not do it in the post office. What can I do? "
" I can not pay the tolls tax of the period in the post office. What can I do to pay it? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GERD - 15 October 2018
" Xx "
" We could not find them AT The airport, had to find their ofice by ourself. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAMIE - 15 October 2018
" Auto Europe itself was fine to book through. But I can't recommend a brokerage that uses Sixt as a car rental place. They need to have better standards about the companies that they use. "
" Got to airport to pick up car. Waited in line for reception for 30 minutes. Woman at counter was not overly friendly. Kept adding extra fees without fully explaining what charges were going on my credit card. After I finally got the paperwork done, I went to go pick up car. Staff at pick up area gave me keys and told me which spot I was parked in without any further instructions. When we arrived at the car, the car was parked so tightly next to a post and another van (the van was parked across the line on the other side), that we couldn't even walk around the car to put our bags in the trunk. We had to walk around the back and go in from the other side just to get to the trunk. Noticing how tightly the cars were parked we asked for assistance in getting the car out. The first man we asked didn't work for Sixt (I don't think) but was parking a bunch of other cars. We asked him for help, he got in the car, turned the key, then got out and ran off. He didn't speak much English but said something about having to go. After waiting another 10 minutes or so for him to come back, we realized he was not going to. We then decided to ask someone else for help. This person did, in fact, work for Sixt. I was told his name is Yayo Sanchez. Mr Sanchez then got in the car, turned it on, moved it up about a cm, then reversed it back to the original position. He got out of the car, handed me the keys then left. After asking two people for help, we decided we had to get moving so I tried to pull the car out. I only moved the car very slightly forward and sure enough it scraped the post on the passenger side. We were quite upset that we were put in a position where failure is not only possible, but likely. I then was told by Mr. Sanchez to go to the desk and ask for another employee. I went to the desk and the employee who I was told to ask for (unfortunately I do not remember his name) was already dealing with another couple who had done the exact same thing (hit a post when trying to move the car out)! Once he was done with them he came to "assist" us. He looked at the car and called his supervisor. I asked him why I couldn't get the car out of the spot and why they are parked so tightly. He said "we encourage customers to ask for help to get the car out". (I did ask for help (TWICE), and they did NOT encourage me to ask for help either. They just handed me the keys and told me the space number). Finally the supervisor arrived. His name is Abel Ruis (employee #76133). He took a look at the car, took a few pictures and brought us in for an estimate on the repairs. He then gave us a quote of 750 Euros to repair of which he asked us to pay right away. I asked him many questions about the cars being parked so tightly and why we were put in a position to fail, for which he multiple times shrugged his shoulders and argued that the staff parks the cars on a daily basis without issues, so we should be able to as well. I then asked Mr. Ruis why Mr. Sanchez would not move the car out of the spot when we asked him. They spoke in Portugese for a few seconds before Mr. Ruis answered "He does not want to pay for any damages out of his own pocket". To me, this shows that they KNOW the car was likely to be scratched the second it was moved from the spot, and the do NOT encourage you to ask for help when moving the car. We cancelled our reservation because we did not want to deal with this shady company anymore and did not get a refund. Overall this experience was awful, and a scam. They put us in a position to fail right from the start of our experience. How they can park cars so close to a cement post, with a van in the spot next to it that's across the parking space line, and expect people to get out without scratching is beyond me. I will never ever use this company again, and I will be spreading the word on social media and wherever I can about how bad this company is. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ULDIS - 15 October 2018
" Also safety deposit could have been returned earlyer... "
" When receiving car, the front wind shield was dirty from the inside; Car had a lot of scratches - all around the vehicle. Few minutes after leaving parking place fuel tank was not full as it was written in the documents. I did not had time to return and to argue but this experience was not great! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LISBON, PT - Reviewed by DANIEL - 12 October 2018
" When i rent the car the payless worker told me that i have got the basic insurence which includ the CDW. as i understood it, if i have a small scratch on the car the insurence will cover it. Unfortunately, when i was driving the car in the douro vally, my phone's services were over, then i had to use the car's GPS system which put me in a very narrow place up the hill on the edge of the cliff! I had no choice because there was no way to do reverse in this narrow place. Luckily, I managed to get out of the situation with a small scratch on the front of the car (which is documented in the photograph). Before I returned the car I went to the garage to find out the price of the repair and he told me that it cost around 50 euros to fix it. Unfortunately when i returned the car to the company they told me that I was not insured through them but through "Auto Europe" because i paid them, and i have been charged for 540 euros for that!!! i couldn't belive this thing just heppend to me and i begged them to help me. They said they were sorry they could not do anything about it and that they should charge me for 540 euros, and that the next day I would call to the Auto Europe and they will return the money to me. when i called the day after to Auto Europe you told me that my insurence is not covering the demage and that i didn't understand it well. I am a student who come here to portugal to the student exchange programe and i don't have so much money. i have been charge for that small scratch more then my rental payment. I am very disappointed in this conduct and the throwing of responsibility between the parties. I do not know who exactly is responsible for the misunderstanding that was caused here, but I point an accusing finger at the two companies because I got the feeling that they got rich at my expense. Until that incident I recommended the cheap price and the good service to all my friends and family planning to travel the area. I think that I should receive compensation from the company so that will do justice and not get rich at my expense. "
" very bad experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LISBON, PT - Reviewed by KAIDO - 12 October 2018
" I booked car with full excess but in place Sixt told me that i have only basic insurance. That means that actual fee doubled. So I cant trust Auto Europe proposals and offers. "
" I booked car with full excess but in place Sixt told me that i have only basic insurance. That means that actual fee doubled. So I cant trust Auto Europe proposals and offers. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ALEXANDRU - 12 October 2018
" Overall good experience expect the extra charge "
" I was extra charged for don't know what reason "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HRVOJE - 11 October 2018
" After I get on Lisabon airport I conntact customer center to check where I can take over the car. Agent told me that I wait the secont so I wait on the phone for 15 minutes. When they get back to me, agent told me that I can get the car for that I pay fore, instead offers me a new car that was 100 € expensive and that I need to wait. "
" I never get the car so I can comment on this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by MELANIE - 10 October 2018
" Overall better than expected. Will use again "
" Desk lady was helpful and I felt I could trust her in what she was explains regarding tolls "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOÃO PEDRO - 10 October 2018
" This problem would be avoided if at the time of rental the system ask the "valid through" date of the driving licence. "
" I was not given a car, because my driving licence has expired. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by PER - 10 October 2018
" I arrived 15 min before closing, got a number to pickup car. My contract was issued 23.03 and I was charhed €65 in "late fee". Unacceptable! Also, handed car in at 5.30 am, no attendance. 5 days later, I have still not received my final invoice by mail! "
" I arrived 15 min before closing, got a number to pickup car. My contract was issued 23.03 and I was charhed €65 in "late fee". Unacceptable! Also, handed car in at 5.30 am, no attendance. 5 days later, I have still not received my final invoice by mail! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 09 October 2018
" Good service - not 100% clear on when or how i would pay the elements but it worked out okay "
" Okay - still waiting for the final payment to be taken, drop off was rushed and not willing to discuss any outstanding payments which isnt great as it varies between rental agencies and countries "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by WILLIAM - 09 October 2018
" None "
" 2 hours to pick up my car that broke down on the freeway.Lost half a day of my vacation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LISBON, PT - Reviewed by OLEKSII - 09 October 2018
" In generally I'm ok with service provided Auto Europe. I booked already several times and never had a problems. "
" Problems with drop off. Service man delay to come to his duty. It's takes longer that I expected. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
LISBON, PT - Reviewed by LIVIA - 08 October 2018
" Very efficient "
" The only problem was that I had to pay more 10 euros for the car wash!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by MATEJ - 08 October 2018
" n/a "
" kind and professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JOSEF - 08 October 2018
" Good prize, good location of office on the main street "
" Only one note - on the entry door isn´t label "Keddy" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TERCEIRA, PT - Reviewed by DAVID - 07 October 2018
" Would not use this company again. We did ask for another car but were told one wasn't available. "
" Staff at desk were very pleasant and friendly. Not too long a wait to do paperwork and pick up the car. Didn't get the grade of car we had reserved (Renault Clio). Other customers were receiving nice new shiny cars. Instead were given a really beaten up Nissan Micra (2016 vintage). Told that was all that was available to us. When marking up the existing damage on the car, it was easiest just to mark all 4 sides of the car on the plan and right up and down each side. Never seen such damage on a hire car in my life. Big dents, bent number plate, scratches and scuff markes everywhere, someone had clearly smacked the front and side into something in a previous rental. Added to this, tyre underinflation light came on during our rental. Maybe it was because Ilha Verde were acting as your agents rather than us approaching them directly (which would have cost more money for the rental). "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LISBON, PT - Reviewed by SIBA - 06 October 2018
" Easy booking. Good overview what you getting "
" They can be bit more efficient on check in and check out. My guess is not all staff do not know how their system works. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TETIANA - 06 October 2018
" Very good! Some part of staff on pick-up stage - don't know English, it is better, if they will know it and can answer for some misunderstanding issues. Car was not perfectly clean, can be better, but not bad. "
" Very good! Some part of staff on pick-up stage - don't know English, it is better, if they will know it and can answer for some misunderstanding issues. Car was not perfectly clean, can be better, but not bad. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by FRANCO - 05 October 2018
" They are quick but very thorough. "
" Great place to rent a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARGARETA - 04 October 2018
" I just feel cheated "
" I feel cheated, the price was 112,55€ on the internet, I agreed to have full insurance for the car 180€, I was not informed of the personal insurance, I wanted an additional driver that usually is for free for two days, suddenly the total was 425,13€ "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 04 October 2018
" You get what you pay for. Good price but Drive On rep at pickup was high pressure insurance sales lady - wouldn't take no for an answer - which got us off to a bad start. Return experience was frustrating because of unclear instructions resulting in excessively long drop-off. Car exterior was disreputable because of scrapes. "
" The drop-off instructions said we should return the car at the Porto Airport Office. Drive On has no such office. Instead we had to roam the terminal looking for the lone Drive On rep. We finally found him standing by another vender's kiosk. All of that occurred after touring the outside car return place for most of the rental car companies. It took an hour to do the return. The car had numerous scrapes on all sides but otherwise was fine. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LISBON, PT - Reviewed by YUVAL - 04 October 2018
" Horrible company. I will tell everyone I know and everyone I can reach through internet to avoid them. I might even press charge. They tried to scam us from the very first to the very last minute, and in the end tried to charge us for cleaning fee for returning the dirty car they gave us as dirty as we got it. In the end they didn't let us take the shuttle to the airport and left us stuck in the middle of nowhere and miss our flight back!!! All this after making us pay 200 euros more at the desk for extra insurance. Auto Europe also didn't protect us as customers at all. I'm very very very disappointed and angry for the whole experience. "
" Horrible company. I will tell everyone I know and everyone I can reach through internet to avoid them. I might even press charge. They tried to scam us from the very first to the very last minute, and in the end tried to charge us for cleaning fee for returning the dirty car they gave us as dirty as we got it. In the end they didn't let us take the shuttle to the airport and left us stuck in the middle of nowhere and miss our flight back!!! All this after making us pay 200 euros more at the desk for extra insurance. Their manager even threatened us that he will hit us or call the police if we didn't leave the place immediately. Auto Europe also didn't protect us as customers at all. I'm very very very disappointed and angry for the whole experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ELEONORE - 02 October 2018
" Shame we couldnt extend the rent "
" Shame we couldnt extend "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NIKOLAY - 02 October 2018
" I don't want to share bad experience "
" Rentastar blocks 1300 EUR from my credit card which are not unblocked because of their ATM machine issue. They said that they will did it and will send me approval document but I didn't received anything yet till now. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 01 October 2018
" AS SAID, OFFICER NEVER SHOWED UP AT THE MEETING POINT, THE PROVIDED PHONE WAS A FAKE "
" A TOTAL DISASTER. I AM STILL WAITING FOR THE REFUND, ALMOST 2 WEEKS AFTER! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALBUFEIRA, PT - Reviewed by THOMAS - 01 October 2018
" Not bad buy could improve pick up service by haveind a desperate prebooked desk at office "
" Have used you before, but on this occasion I had to wait over an hour before I could pick up the car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JEANETTE NGA SZE - 30 September 2018
" I used AutoEurope twice and will continue using your service. "
" The clutch will soon die and it's difficult to use at the beginning. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTIMAO, PT - Reviewed by CARLO - 30 September 2018
" Worst experience ever i wouldn't suggest your company to my worst enemy "
" Both your company and Europcar offer the worst service i ever used in 10 years of experience with online bookings i will try all my sources for sue you to consumers protections service and i hope you will get heavily fined "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by VLADIMIR - 28 September 2018
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 28 September 2018
" No issues with website but sixt were terrible. "
" I had a puncture in side wall of tire and they charged me over €500 for a new one. A set of 4 tires would have cost less. I think this is a rip off and I will never rent from them. I am the manager of a large team for a large multinational (amazon) and we frequently use car rental. From here on in we will request a different provider. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SEVERINA - 28 September 2018
" job done "
" unfriendly, scammers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 28 September 2018
" See # 3 above. The desk staffs do not present the car or provide any help in manuevering it. "
" The counter staff did the paperwork ok, but did not point out the vehicle parked on a side street in a very narrow tight space. There was no instruction on the various vehicle characteristics (shifter, mirrorsa, lights, etc.) . This was true at almost all European car rentals and is a shortcoming. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by DHRUVA - 27 September 2018
" Auto Europe is good , but may be the Car Companies should be asked to send more local details of what needs to be presented at arrival like Money , additional documents etc. "
" The experience was ok , but I was asked to take Full Insurance of the car which costed 55 EUR , else I had to deposit/block 2150 EUR with my credit card for Damage which for me is too much . I had no choice but to take the insurance. Also the Toll Charges should be declared upfront so that the renter would prepare accordingly . For Toll Additional 50 EUR was blocked and I don't yet know how much Toll do I need to pay more or will something be refunded .? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RENE - 26 September 2018
" The selection of the staff does the whole place justice. I am grateful. Thank you to the fantastic manage Mr. Alberto Faria! "
" excellent staff. very helpful and caring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEX - 26 September 2018
" Been Using autoeurope for the past 10 years . "
" Help Full Staff and good service - chose the Zero Excess option. A fox crossed the highway and caused damage to the Bumper ! I wasn't charged anything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SAUL - 24 September 2018
" My problem is not with Alamo but with Auto Europe. Your voucher - needed to pick up the car - does not state that you need a credit card. So I turned up at the pickup point and, after much deliberation, Alamo let me take the car, provided I bought a full access insurance cover from them. Had I known it, I would have brought a credit card with me on my trip. So can you please make sure that as well as in the confirmation email you state quite clearly on your voucher 'YOU MUST HAVE A CREDIT CARD' with you in order to rent the car. "
" Overall good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KRISTIAN - 23 September 2018
" . "
" Such a huge amount of money ad deposit taken from credit card. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CHARLES - 23 September 2018
" Excellent in every way except when we returned the car we explained that we have a parking ticket that we didn't know how to deal with and they told us to go on the website of the parking ticket issuer but it was all in Portuguese and we still can't resolve how to pay the ticket. A friend of ours had a ticket on their trip and their rental car company took care of it for them. If drive on holidays had done that I would give them a perfect score. But I am still afraid this ticket is going to be a problem and I wanted to resolve it in good faith but I don't know how. "
" Excellent in every way except when we returned the car we explained that we have a parking ticket that we didn't know how to deal with and they told us to go on the website of the parking ticket issuer but it was all in Portuguese and we still can't resolve how to pay the ticket. A friend of ours had a ticket on their trip and their rental car company took care of it for them. If drive on holidays had done that I would give them a perfect score. But I am still afraid this ticket is going to be a problem and I wanted to resolve it in good faith but I don't know how. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREAS - 23 September 2018
" Not much to say. Everything worked ok, but we did not have much contact (nor need for it). "
" We had to wait over 3 hours at the airport before we got served at the counter. Avis system at Lisabon airport is very bad. As soon as we got served everything was ok. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by IGLI - 22 September 2018
" It was a good experience, just you end up pay double of what you book at the end. "
" Smooth one "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CALDAS DA RAINHA, PT - Reviewed by GORDON - 20 September 2018
" Auto Europe website and online experience was excellent. Simple and efficient service "
" The speed and efficiency of the staff at Guerin, Caldas da Rainha was excellent at pick up and drop off. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by CARLOS - 20 September 2018
" Very Good and pleasant would not hesitate again to be a client. "
" FOR THE TYPE OF VEHICLE I HAD IT WAS GREAT. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BARIS - 19 September 2018
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOSÉ - 19 September 2018
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LISBON, PT - Reviewed by NICHOLAS - 18 September 2018
" Auto-Europe as a front end were OK, but as they sent me to Interrent I'm not sure I would use them again. "
" The car was not available for some time after I had checked in so we had to wait around unnecessarily. When we got the car it had a number of dents and scratches that were noted on the hire form, however when we dropped it off a rather unpleasant lady insisted that a dent was not there when we picked it up and was not interested in checking properly. Fortunately we managed to get another member of staff who took one look and agreed that the dent was part of previous damage in the same area. A rather unpleasant end to the hire period initiated by a lady who obviously just wanted to double charge for previous damage. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PORTO, PT - Reviewed by MATIC - 18 September 2018
" I would use Auto Europe again, because they are what they are presenting themselfs on their webpage . "
" The vehicle was everything I excpected to be. It was fast and without any necessary additions. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GINTARAS - 17 September 2018
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RICARDO P - 17 September 2018
" Very good and happy to recommend it to anyone "
" Very good and impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALDIS - 16 September 2018
" All good "
" Need better service in airport. We wait 50 minutes.. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BENITO - 15 September 2018
" Tricks to charge extra dollars are really bad. I won't risk using Auto Europe again. "
" Tons of overcharging. The car was prepaid EUR 130 and after delivering I was charged extra EUR 529. I demand a refund. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ROMAN - 15 September 2018
" In general, satisfied. Car was upgraded, was lacking some information on receiving the car "
" Would like to be more informed about paid highways in Portugal, having an enabled Via Verde device (was not mentioned). Also, while drop-off I had to wait for a while for personnel to receive the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROSSANO - 13 September 2018
" Drop off was easy and fast "
" Quick service at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TELMO - 13 September 2018
" - "
" The car was with some damaging and the seat where dirty also the back seat was showing a cigarette burning. The interior is not checked during the check in. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LISBON, PT - Reviewed by JENNY - 11 September 2018
" AutoErope was fine, but I would. NOT recommended Interrent. "
" Some of the staff was rather unfriendly. There was a wait although there were very few people checking out. When I finally got the car, the tune up / oil warning light was showing. I mentioned it and asked for the oil to be filled. The unfriendly staff took the car for a few minutes and then returned & said it had been fixed. When I restarted the car the Warning light was still on. So I finally got another car, which was very dusty inside. By that time I had been there close to an hour although there was only 1 or 2 other people picking up cars. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HORTA, PT - Reviewed by GAETANO - 09 September 2018
" Grazie, ottimo trattamento "
" Sono stato costretto a pagare 50 euro di assicurazione aggiuntiva per non aver potuto utilizzare la carta di credito della mia fidanzata presente con me al momento del noleggio. La mia carta era ovviamente impegnate con altre compagnie di noleggio per altre isole prima e dopo quella di Orta. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by HAILLEY - 09 September 2018
" Auto Europe should vet their vendors better. "
" Terrible email services NOT lacking full information. Unclear notice on "meeting point" at airport to find the Drive On staff and TERRIBLE phone customer service proves utterly unhelpful. Prepaid and was made to pay again at counter and strong-armed to purchase expensive insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by LUKAS - 08 September 2018
" .. "
" .. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JOHNATHAN - 08 September 2018
" N/A "
" First of all, a Rentastar agent wasn't in the airport at the agreed upon meeting location or time and I had to call Auto Europe's customer service line in order to get assistance with reaching them. Once they arrived at the terminal we were taken to their offsite location, but I had to wait for about a hour and a half to pick up my rental. Had I known it would be this inconvenient I would've booked with another company. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LISBON, PT - Reviewed by FELIPE RHAVY - 08 September 2018
" Always booking at Auto Europe. "
" They only rent Smarts or Benzs, at the counter they keep trying to sell washing services and said that we need to bring the car back clean. Took ages to take the car out and to drop it back. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ADOLFO - 07 September 2018
" very easy in and out of lisbon airport. very convenient. the people working there are very helpful and nice (like most portuguese people). "
" very easy and efficient. and the price is def right. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAROSLAV - 07 September 2018
" Nothing to add, everything was in order. "
" While getting the car we had to wait as they had more people for the same pick-up time. Overall everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BORIS - 05 September 2018
" . "
" Absolutely rude and slow staff. Nobody speaks English when you try to call them. Nobody notified me there is a GPS inside the car so I had to pay 30 euros extra for something that I didn't even use. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MIROSLAV - 05 September 2018
" Overall it was good with the exception of the waiting time to pick up a car. "
" Picking up a car took 1.5 hours. This is waaaay too much. There were only 3 people at the counter serving about 25 people before us. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by RUBEN - 05 September 2018
" Rent procedure with Auto Europe was fine. "
" Long queue to pick up the car. Car gears did not go smoothly. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LISBON, PT - Reviewed by DORU COSTEL - 04 September 2018
" More or clear infos requested. "
" Too much time spent. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MICHALIS - 03 September 2018
" Easy to book, big variety of cars. However, not all companies cooperating with are reliable "
" Despite I phoned the company that there was a delay at my flight and I would be at Lisbon after midnight, there was nobody at the airport waiting for us. So I had to rent for one day from another company and go again at the airport the next day to be transferred by the shuttle at the office and pick up the car. Also, when I was leaving I had to return the car from the previous night because I had a flight at 8 and their offices open only at 7. Very inconvenient company to rent a car again, I wouldn't recommend it to anybody. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LISBON, PT - Reviewed by FRANCISCUS - 03 September 2018
" Not the best choice of car this time but in general satisfied with the service. "
" The car was very small, and underpowered, not working well as an automatic maybe pricewise fits in as a manual shifted, not automatic, for a difference of 100 euros I am renting now with Autoeurope an Audi Q2 automatic via Budget and that is a total different quality car. Overall satisfied with Auto Europe and Hertz. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LISBON, PT - Reviewed by BERTO - 03 September 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AMILCAR - 02 September 2018
" The experience with Auto Europe was fine, as usually. "
" There was one thing that annoyed me on this rental. I returned the card at 8:10 pm, because I took me a long time to wash the car (which was almost clean, but the rules say we have to return it washed), and I was charged 45 eur which is 50% more the price of the rental. Somehow I didn't see this rule on the voucher so I think they should mention it when we pick up the vehicles. When I got there, there was another person with the same exact issue, 1 min after 8pm=45 eur. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LAGOS, PT - Reviewed by JOE - 02 September 2018
" The system was very user friendly; I will use it again. "
" The staff were very helpful and friendly; and the overall quality of service and my experience was excellent - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TERCEIRA, PT - Reviewed by RUBEN - 01 September 2018
" Correct "
" Car pick up with long waiting queue "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
LISBON, PT - Reviewed by WILLIAM - 01 September 2018
" Very easy to use, just a bit upset about the hidden extra charges from the hire company, hoping that this was just an oversite and not normal practice. "
" On arrival and after signing the hire agreement, it was pointed out that the vehicle needs to be cleaned before returning or a cleaning charge would apply, 10 euros if paid in advance or 15 euros if paid on retuning the vehicle. This additional charge was not shown on the website when booking the vehicle and I feel very upset that after arriving at the car hire office I was faced with this, with no prior warning of this extra cost, when I had already paid for the vehicle hire. After an argument with the staff and manager they waved this cost, I had hired the vehicle for only two days and would not have had time to clean it. I used Rentastar as the cost was low and an extra hidden cost of 10 to 15 euros presented on collecting the vehicle is very unprofessional. I have, so far, never come across another car hire firm that charges extra to clean the hire car unless it is in an unreasonable state. These extra charges should be shown on your website so that people can make an informed decision whether or not to use this hire company. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MUSSAB - 01 September 2018
" I need the clising invoice of this contract please. "
" It is excellent an proffesional. However, I have not received their closing invoince, since they blocked a big sum of miney as diposet, plus refundable insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JEFFREY - 01 September 2018
" Wonderful. "
" Wonderful. Very helpful. They set up my 5 destinations on GPS. Even gave me free transport to apartment in Lisbon. I highly recommended them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHRISTOPHER - 01 September 2018
" Easy "
" Smooth transactions, almost new car, and straightforward system. really like the tolls monitor in the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by OLE JOGER - 31 August 2018
" Very good "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NELSON - 31 August 2018
" The bad experience with Budget and the fact that they did not have the correct information from Auto Europe raises the concen that when dealing with a third party for a car rental that my agreement with Auto Europe can not be effectively managed by the rental Agency. Budget seem to really struggle with the fact the booking was from Auto Europe and not directly with them "
" I have been struggling with Budget. The reservation details were not effectively in the Budget system from Auto Europe. After waiting 30 minutes to speak to my agent it took another 30 minutes to complete the rental process. I paid 1224 euro to Auto Europe un February but Budget had 1189 euro in there system. When i picked up the vehicle i asked if i would be able to return the car early. I was told that was not a problem and that i would be given a credit for the early return When i returned the vehicle 2 days early i asked for a receipt and was told that it would be emailed to me and that there was no issues, i never did receive the bill. Upon looking at my Visa statement I was charged 2664 euros When i called Budget i was told because i returned the vehicle two days early I was being charged a daily rate for my rental. I told Budget that the counter staff told me that i would get a credit for the early return, not cost more. By returning two days early my bill went from 1309 euros to 2664 euros. Had i know i would have simply just kept the vehicle the extra two days. I called Budget to resolve the issue and they said they would look into the matter. They closed my case with no action and continued to charge my card 2664 for a 12 day rental. I have called them back and reopened the case. I am very disappointed with this customer experience. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DHEVENDRA - 31 August 2018
" It was quite a challenge "
" We had some challenge for GPS which stopped working on the way while driving back. We had big difficulties to come back to Rentastar office. We could not manage to return and called a taxi to accompany us until Rentastar office. It would be much easier if the drop off could be done at the airport "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARUNAS - 28 August 2018
" Very long queque at pick up desk Lisbon airport. It took longer than 2 hours just in waiting time to get to the desk. It is ridiculous waisting your holiday time like that, expecialy with all family waiting together. "
" Car was underpowered "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by LUIS - 27 August 2018
" Everything went as planned "
" Very practical and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALBERTO - 24 August 2018
" 2h wait at the airport "
" 2h wait "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LISBON, PT - Reviewed by CARLO - 22 August 2018
" Good but I wish to aver insurance with better coverage where is not necessary to pay deposits in case of damages and wait for eventual long time claims "
" Given an overall 8 as I did not like to wait for them at meeting points, drive to other location, and very long Q at counters all together we have lost about 90 minutes before we could get our car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TERCEIRA, PT - Reviewed by RUI - 20 August 2018
" A GREAT EXPERIENCE AT AUTOEUROPE SO FAR. A NIGTHMARE EXPERIENCE AT ILHA VERDE!! "
" ILHA VERDE WANTED AND CHARGED € 295 DUE TO SCRATCHS THAT ALREADY EXIST IN THE CAR AT THE PICK UP TIME. I MADE A PUBLIC COMPLAINT TO THE PORTUGUESE AUTHORITHIES AT THE DROP OFF TIME. AT THAT MOMENT THEY UNBLOCKED THE CREDIT CARD CAUTION. AFTER THAT (COUPLE OF HOURS LATE) THEY CHARGED MY CREDIT CARD IN €295, WITHOUT AUTHORIZATION. NOW I HAVE TO REJECT THIS TRANSACTION. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LISBON, PT - Reviewed by GOTTFRIED - 19 August 2018
" Except the pick up and return location as well as the Gps all was good "
" Was not aware that the pick up and return are not at the airport. As we rented the car after our visit to Lisboa, we could have taken a taxi straight to the pick up location, rather than going to the airport, waiting and then taking the shuttle to the pick up location. GPS- map is not up-to date Had difficulties to find the location of the return address. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by CANDICE - 14 August 2018
" Easy and hassle free "
" Lovely service and a great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ABIGAIL - 14 August 2018
" . "
" Terrible experience from start to finish. Only good thing was the car itself. Pick up was a shambles - they weren't even any staff when we arrived; there were 20 customers waiting outside in 35 degree heart. No apology, arrogant staff, petrol tank half empty. But the worst was the return - a random charge of nearly 600 euros for the tiniest damage imaginable! So small (smaller than a 2 cent coin!) that it would never get marked on a check-out form....but surprise surprise picked up when we brought the car back. With only an hour to our flight, no time to argue. Outragious. We feel it was a complete con, and I will NEVER use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LISBON, PT - Reviewed by FIRITEANU - 14 August 2018
" I've enjoyed searching on the website and the fact that I received very fast an estimation and the e-mail with the confirmation for my car. I didn't enjoy everything that has happened after : I have called at the number from the e-mail - no answer, I have spoken with the call center and they said they don't have what to do and they put me on hold and never answered back.. etc. "
" When we went to pick up the car from the airport in Lisbon, we have waited more than 2 hours in order to take the car, even if we had reservation. The staff was impolite and not well organized. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LISBON, PT - Reviewed by NICOS S. - 13 August 2018
" I think something should be done for the pick up procedure in Liscon airport. "
" It took us 2 hours to get the car. The lines were huge and the staff was not helping to minimize them. I delayed to my business appointment and lost the lunch they had specially organized for me. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARINELA - 13 August 2018
" Lost over an hour waiting for a car booked in advance. The staff first offered everything but the kind I selected. "
" Slow service "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SETUBAL, PT - Reviewed by EDUARDO - 12 August 2018
" The problem had nothing to do with AutoEurope - the booking with AutoEurope went very smoothly - but I think you should be aware of the problems with HERTZ in Portugal - the quality of the service is realy not at an acceptable level. "
" On the 22 July I sent the emaill below to HERTZ- Portugal customer support (apoiocliente@hetz.pt) - I have still not received a reply. ____________________________________________________________________ Good Morning, I woudl like to make a complaint about this rental car. I made the reservation with Hertz through the "Auto Europe" website with the car pickup on the 9th of July at 11:00 a.m. in Setúbal. When I arrived at the HERTZ agency shortly before 11:00 am I was informed that there was no car available for me and that I could not make an exchange or upgrade because there were no cars in the agency. The agent informed me that the car was "coming, but could not tell me how long it would be." I left my phone number for the agent to contact me when the car came. After 1 H I returned to the agency and the agent informed me that she still did not know when the car should arrive but to return within half an hour before the closing of the agency (at 12:30). I was back at 12:20 but there was no more information. The agent (who I must point out did her best to find a solution) agered to stay during lunch time to wait with me for the delivery of the car. Finally the car arrived (not mine but another car) and I ended up leaving at 13:00 H. I could have made the reservation with another company at a lower cost but I preferred to rent with Hertz because it is a company with a good reputation. I do not understand how this situation can happen with a company like Hertz that has a large rental fleet. I spent two hours with my family waiting in a cafe without a reliable information of when we would have the car. We planned to have lunch in Lisbon on the way north, but we had to have lunch at a service station on the motorway to make up for lost time and not be late for our destination. I would like HERTZ to explain to me what happened to my reservation and what Hertz will propose to compensate for the inconvenience caused. Best regards "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 11 August 2018
" Everthing was nice and has planed "
" Everthing was nice and has planed "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 10 August 2018
" It was easy to rent a vehicle and it was clear what features we were getting. "
" I would not recommend getting a car from Lisbon airport. The pickup facilities are over capacity and there were very long lines. They need more space and more staff. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ALEXANDRE - 09 August 2018
" Just because i made a mistake they charge me twice... Too bad to be true Auto europe never make a mistake ? This was unreal never hapenned in my life...horrible nightmare "
" The worst in my life Its the last time i ever rent a car Very unpleasante people talking to me and bad costumer assistency I will never recomend Auto europe for anyone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by LOÏC - 08 August 2018
" Need to improve pick up at LX airport "
" The queue to pick up the car was way too slow. It was understaffed and it took too long to pick up the car. The car had a lot of missing parts.... Drop-off on the other hand was smooth. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 08 August 2018
" I have used Auto Europe many times and always had good experiences "
" Initially I was provided a Fiat Punto where there was not a panel on the car that did not have a scratch or dent. I took it as I reckoned as long as the car ran ok, it would be fine. Unfortunately that was not the case and I had to take it back after 3 days. They were very good and provided a replacement without much argument "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PORTO, PT - Reviewed by PEDRO MIGUEL - 08 August 2018
" Added charges like cleaning when they are not mentioned anywhere are not appreciated and unacceptable. I would have really recommended you in the past but less so now. "
" Added charges like cleaning when they are not mentioned anywhere are not appreciated and unacceptable. I would have really recommended you in the past but less so now. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VICKI - 07 August 2018
" Easy to take courtesy bus to collect car and away in minutes although not well sign posted to drop car back off "
" Very competitive rates specially for the high season. Almost brand new car staff very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TOM - 07 August 2018
" Overall I was satisfied but didn't care for the checkout process. Too slow. "
" The checkout process needs to be streamlined and faster. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RUI - 06 August 2018
" I made my contract and paid Autoeurope and Autoeurope is responsible for Sixt extremely poor service and for braking contract and providing me car from different group (inferior) than contracted. "
" Horrible experience. Car ready almost 3 hours later than it should. Made me wait in parking lot with a small baby almost until 21:00 and in the end gave me a car that was NOT in the same car group as it was contracted and paid. Had requested SUV and NO SUV was available and only combi in very poor condition was available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PORTO, PT - Reviewed by GABRIEL - 05 August 2018
" It was a great experience. "
" I had a car for 10 days and everything worked well, no hidden fees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ERIK - 04 August 2018
" Overall good service and price level. "
" Rental was for Peugeot 308. I choosed this car for its large boot as we family of 4 had a lot of luggage. Received a smaller 2008, after along period of papers waiting at the desk, basically just to get you tired and not to have a discussion about the smaller car. Car was very basic. Luggage did not all fit in the boot an part had to be stored between the chairs. Wheel alignment NOK. They never had 308 only 308 estate. Time at the desk for receiving the car took 45 min. Drop-off was unprofessional and rude. took also 40min. Was first time rental in Portugal. Will not use this company ever again. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ANTHONY - 04 August 2018
" I was a bit surprised as I'd never heard of your company before. Great little Mercedes and great value. I will use you again when in Lisbon. Keep up the good work (keep your prices as they are!!) "
" I was a bit surprised as I'd never heard of your company before. Great little Mercedes and great value. I will use you again when in Lisbon. Keep up the good work (keep your prices as they are!!) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by LEONID - 04 August 2018
" I liked everything the firm passed the car in time the best impressions "
" the car is very pleased with the company fulfill the obligations in time the overall impressions are excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FILIPE - 03 August 2018
" I have asked the Arbitrary Council to pursue a compensation for me of 1000 euros, for the loss of time and bad experience caused to me, related to this event. "
" Budget Rent a Car (SOVIAL, LDA NIPC: PT500276404) sent me an email with an additional cost of 565.76 euros for damages caused in the vehicle that I did not commit in any way, on July 31, 2018 to guruwheel@gmail. with and on August 3, 2018 to f.pereira.m@gmail.com. Very shocking to me, as I did not cause any damage to the vehicle, but on the contrary have been very poorly attended from start to finish by the company, and now have to go in the concern to solve matters involving the great lack of professional ethics of this company, and great disrespect for the customer. It was a case that was clearly unacceptable, which I do not admit to any, to any citizen of the world as a customer, much less to me. This is a total lack of respect for the customer because they did not check the car with me when I was delivered at Lisbon airport on July 16, 2018, they only gave me the key and pointed me to the location of the car in the parking lot. Surprisingly, when I got to the car, the deposit was a bit of fuel, and the contract that I had signed later mentioned full, also mentioned two scratches in the vehicle on the right and left side, which I noticed that they already existed before the car came to my hands. I immediately emailed the company, informed them of the fuel and the scratches and never the company answered. When I returned the car at Lisbon airport on August 31, 2018, one of the staff shouted at me when I arrived with the car, so I parked the car as they wanted, it seemed to me that I work for them, and had that parking of the car like they wanted, and worse still I was asked to sign drop-off it with a finger, on a machine that had the crackled glass / party that almost cut my finger, and I could not see what I was signing , but from what I understood it was to confirm that I delivered the car, nothing more was said to me there personally, about what I signed. I informed this staff that I was returning the full fuel tank as stipulated in the contract, but that it had been delivered to me less than halfway. The clerk told me that this was not with him and pointed to the counter, I went to the counter and the other staff told me that it was not with him and that I should talk to the colleague I spoke to earlier. I went back to the first staff who said, "Like I said, no, and I have to go to the counter." Then I remembered to get away from that place and went to the main desk inside the airport. At that point they told me that they would give me back 30 euros for the difference in fuel and they gave me the contract with this difference mentioned, and thus the contract was considered closed, as per my understanding. After four days of delivery of the vehicle, I received a shocking email of acts that I did not do in any way, such as damages to the car (scratch of the right side that already existed), presented in this email false invoices of 565.76 euros that do not concern me . Much more crime on their part if the above charge is made to my credit card. Having nothing more to talk directly with this company, I have sent this matter to the General Consumer Council, and to the Arbitrary Council. And after this emai to you another will also be sent to Trip Advisor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by DIMITRIOS - 02 August 2018
" very pleasant "
" very pleasant "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MARC - 02 August 2018
" Easy and quick pick up and drop off procedure. "
" The engine of the car was a bit wheezy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by RASTISLAV - 01 August 2018
" Drop-off was very quickly and friendly, on the same day I recieved my credit card deposit back - perfect! "
" They try to conclude a additional insurance contract wit me. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by BOJAN - 01 August 2018
" The car was clean, well maintained. Got it with diesel engine, which was surely better than the gasoline one that I booked. "
" First experience was satisfying "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 31 July 2018
" After extra costs at Drive and Go, reimbursement from auto europe without trouble. A+ "
" not the worst but bad service. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PORTO, PT - Reviewed by DANA RALUCA - 31 July 2018
" Stay away from AutoEurope at any cost! They're not to be found even during the stated operating hours, so you're likely to get no support at all. Their lack of availability prevented us from picking up the car, so I'd suggest you look elsewhere. "
" The staff at the counter was extremely kind and helpful, unfortunately, due to the lack of availability of the Autoeurope support staff, we were not able to pick up the car, therefore losing the amount we paid for the reservation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by SCOTT - 31 July 2018
" The experience was adequate. I am still waiting for the money back from the booking on my account (962.90 chf) including deposit for the car and petrol. I gave the car back with a full tank and in full working order 6 days ago. "
" The experience was adequate. I am still waiting for the money back from the booking on my account (962.90 chf) including deposit for the car and petrol. I gave the car back with a full tank and in full working order 6 days ago. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by WOLFRAM - 30 July 2018
" A lot of money was wasted "
" I had to return the vehicle 1 week early due to my early departure. I received no money back even with the purchased extras such as the GPS, the 2 child seats or the Wifi router. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ISTVAN - 29 July 2018
" They always helped me if I had some problem and all were sold. "
" it was very hard to find them at the airport, a T-shirt with interrent could be helpful. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MATTI - 29 July 2018
" no complaints. "
" takes a lot of time to complete the contract at the desk. i wonder why. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHAUN - 29 July 2018
" Hello "
" Very good experience. Not cheap, but everything was good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LAGOS, PT - Reviewed by MICHAEL - 29 July 2018
" My dealings with AUTO EUROPE was a fucking disgrace, your attitude to your customers is the worst i have ever encountered, you are a total disgrace to the vehicle hire field, the way you advertise your hire vehicles is bordering on criminal intent, how other companies have dealings with you is beyond my imagination, iam now endeavouring to tell everyone around the continent how disgraceful you have been, and i know lots of very powerful people, i have informed them about you, not that you will probably give a damn about that, "
" My dealings with AUTO EUROPE was a fucking disgrace, your attitude to your customers is the worst i have ever encountered, you are a total disgrace to the vehicle hire field, how other companies have dealings with you is beyond my imagination, iam now endeavouring to tell everyone around the continent how disgraceful you have been, and i know lots of very powerful people, i have informed them about you, not that you will probably give a damn about that, "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by MARA - 28 July 2018
" Car was great. Drop-off super fast, pick-up decent. Overall pretty expensive for a low cost rental - 9 days for a compact was around 465 euro. "
" + got a compact suv instead of a compact; - the suv was class 2 which means almost 2x more expensive highway tolls which we should've been informed about; instead, we didn't even know we got an upgrade until seeing the car; - counter staff at pickup tried to sell extra insurance even though we had paid for refundable excess with the broker - they said something like "you have cover but not from us". "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FERENC - 28 July 2018
" correct good service "
" correct and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HAYLEY - 26 July 2018
" Booking through autoeurope made the car pick up go so smoothly as well as eliminating the concerns of getting the correct insurance cover etc. When I called the help line, the person I spoke to was fantastic and helpful too. Overall it was a very easy and nice way to get our car hire this trip!! "
" The whole process was smooth and efficient. I think we could have been lucky in terms of not long waiting pick up queues though. We found them helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KATJA - 25 July 2018
" I had a bad experience with drive on, because for someone renting a car for the first time in a foreign country where you don't know which are the best roads to take it would be very helpful if the people from Drive On would explain things properly and not have you wonder what would be best. They could told use what they recommend and why and not just say what they've been told to say. "
" They wanted us to take another full insurence even though we took one with auto Europe. No could explain what kind of insurence did we pay when renting over the internet. Did explain proper how the motorway paying system works and why do we need it or when can we drive without it. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PORTO, PT - Reviewed by HENDRIK JAN - 25 July 2018
" Website was intuative, clear and honest comparisson. Everything worked and was delivered for a good price, except for the lower class model which was more a local choice than due to your website and service "
" We paid for a renaul megane or equivalent, but received a lower class model, renault capture. Pick up staff was friendly, but they were unable to cope with peak time, so waiting time of more than 45 minutes "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRYAN - 25 July 2018
" Quick and easy to get the car, thank you! "
" Great experience. Could be cheaper! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PEDRO MIGUEL MARTINS - 24 July 2018
" Muito boa organização e melhor preço do mercado. "
" Bom acolhimento rápido atendimento, instalações a melhorar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by DENIS - 24 July 2018
" Recently customers of autoerope have become victims of upselling and cross selling at counters of rental agencies, who are heavily insisting on upgrates and extra insurances. I have sent a request a few weeks ago and still waiting for the answer.... "
" In Ponta Delgada Avis operates through the local supplier. The counter staff is extrimely slow, although very polite. The car was not in the best conditions, tires must be replaced. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by LERMAN - 24 July 2018
" I use autoeurope.eu always renting a car in Europe. Excellent service, thank you. "
" Everything was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VASILE LAURIAN - 23 July 2018
" Life is nice! "
" intersting "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by CAMILLE - 23 July 2018
" Such A Bad Experience Never Again... especially in comparison with the car we are currently renting from Hertz France where all has been going very smoothly.... "
" A very bad experience. We were forced to pay some extras at the counter by the staff.... And checking afterwards these extras were not mandatory.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by ZSOLT - 22 July 2018
" almost good, check feedback above. "
" The Rhodium office is not at the airport. You'll have to wait for the shuttle. Also, you will need to know that Rhodium is part of Goldcar, otherwise you miss the shuttle aswell. There is no word or anything really about Rhodium anywhere near the airport. That creates great confusion. It's weird someone has to provide this as a feedback, when it would be common sense. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 20 July 2018
" Long waiting time (2 hours) "
" Bad start Long waiting (2 hours) "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by VITALII - 18 July 2018
" not everything is clear on the first time when you rent "
" didn't want to accept my card "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 17 July 2018
" As above "
" Paid more than what I was told Never again "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARIF - 16 July 2018
" Above "
" We did not rent the car as there were hidden charges - cleaning drop off etc - which exceeded eneme the car rental amount. I emailed you to cancel and refund the payment. And I would apteeciate that very much with a response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLA - 16 July 2018
" It was easy to use the webpage to do the booking and AutoEurope showed us good rental options. I am just disappointed with the company we ended up making the rental. "
" rented a car from Interrent from 24th June to 29th June 2018. I picked it up at 11pm at Lisbon Airport. After approximately 30 minutes of driving, my family and I were leaving Lisbon and a noise sounded in the car saying the engine was overheating and that I should stop the car. So I stopped the car and called the 24h assistance. After several callings and 2 hours of waiting, they send a taxi to take us to Algarve and a tow truck to take the car. We arrived in Algarve around 4 am on 25th June. We called the assistance again around 10 am to know what we should do about getting a new car. They offered to take us to a close rental place to get a new one, but since we did not want to delay anymore the plans for my parents anniversary that day we agreed on going there the next day, on 26th June, to get the car. So we ended up without having the car for one day due to this issue. In addition, I received two charges in two credit cards after returning the car: €42.79 were debited in the credit card I made the reservation and €77.05 was debited in the credit card I gave for the security deposit. When I returned the car, the man from reception told me the only thing they would charge me was €58 from the tolls. I chose Interrent to make the reservation of the car, because I thought it would be smooth, but I just had disappointment and trouble: with the first car, with the 24h assistance that left us for 2 hours in the middle of the road and gave us different information in each call, with the charges I was not supposed to receive after returning the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RHYS - 16 July 2018
" Europe car was efficient and trustworthy "
" I have not yet received my deposit for the vechile which I paid with my Australian Visa card on the 7/07/2018. When can I expect to receive this deposit back? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AMANULLAH - 15 July 2018
" terrible reservation system from Auto Europe "
" they never had my reservation becuse of you security issue "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by CARLOS - 14 July 2018
" Will use your service always. "
" Our experience with this company was handled with nice friendly and good service. I will recommend to all the people I know. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALDAS DA RAINHA, PT - Reviewed by AONGHUS - 14 July 2018
" No problems "
" Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SERGE - 12 July 2018
" but over all was ok except for the final invoice ( you have charged us a fee that is not authorized ( 70 euro( other charge- franchises non racheter) I refuse to pay this and will chargeback if you do not reverse this charge. This is illegal charge and we will not pay it . "
" The car pickup was ok, the car was very nice and confrotable. a bit of disorganization when we brought back the car in Lisbon. but over all was ok except for the final invoice ( you have charged us a fee that is not authorized ( 70 euro( other charge- franchises non racheter) I refuse to pay this and will chargeback if you do not reverse this charge. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIGUEL - 12 July 2018
" All went as expected. Perfect service "
" Good attention and quality of service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JONATHAN - 10 July 2018
" As above ...brava car. Well used. Tatty . Cheap. "
" Old well used cars.....provided you don't mind an engine warning light on ...1st car.refused...or a missing rear wiper blade and loads of kilometres then . With the nil excess and 100% insurance. The price is good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MADEIRA, PT - Reviewed by GEORGI - 10 July 2018
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PONTA DELGADA, PT - Reviewed by FERNANDO - 09 July 2018
" There was a first vehicle, showing a warning message about brakes oil maintenance when riding some hills, but once reported to Ilha Verde, they promptly offered to replace with another and they even offered an upgrade. Very nice! "
" There was a first vehicle, showing a warning message about brakes oil maintenance when riding some hills, but once reported to Ilha Verde, they promptly offered to replace with another and they even offered an upgrade. Very nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by MARTYNAS - 09 July 2018
" Aw written above, seems that company try to make additional profit with unremarkable demages. A speccialy in situations in airport when you as the rule do not have enoug time for drop off as flight is scheduled. "
" While giving back the car few scratches were detected and we were charged for it, despite it was useeble and during pich up we asked stuff how big scratches tey will take into account, they say that only marcable injuringes but our really really wasn't, there was no accident and we even didn't saw those before the drop off . It's not a first or second time we rent car in differen offices Seems, staff in this company is concerned on such situations to make an additional profit. We are happy that we have bought super cover insurance with Autoeurope comany and looking forward for refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ESTORIL, PT - Reviewed by JAVIER - 09 July 2018
" I wanted to rent another vehicle ( bigger one) for one week after but was impossible. I changed all possible times with no success "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VALER - 08 July 2018
" Top "
" Top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAMELA - 08 July 2018
" Perfect "
" Very professional, kind staff. Great car & experience. Highly recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PIRON - 08 July 2018
" Ok "
" Everything ok... just the employee at the desk wanted to sell me some expensive insurances... even if I bought previously a Super Cover. Had to wait for a 1h and 30min at a line of 6 persons on a desk with 2 sellers. They move really slow... Except that... very good experience. The car was brand new. When I will rent again...Autoeurope will be my number one choice. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVEIRO, PT - Reviewed by MALCOLM - 08 July 2018
" Excellent value and choice. Easy to use website. "
" Excellent service from knowledgeable staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAROSLAV - 07 July 2018
" Nothing special....but the only automatic car available for this price range... "
" No preauthorization but full charge and higher amount than on my voucher - didnt have enough credit left - had to purchase full coverage @ 20 euro / per... It was also confusing during the hand over of the car - they wanted to charge me again saying that the inside was too dirty from sand and dust.... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
FARO, PT - Reviewed by WERNER - 07 July 2018
" Counter staff was very friendly and competent. You could mark the damages on the vehicle more carefully. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by SEAN - 06 July 2018
" AutoEurope was unable to help us with our problem despite waiting on hold for several hours. "
" They did not have our automatic car on arrival. They advised us to go back to the airport and see if any other agencies had an automatic. Did nothing to help us. No other agencies had an automatic available so we waited 6 hours for another Centauro customer to drop off their rental and we ended up using that. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DEREK - 05 July 2018
" As above when I did get problems with the car hire firm you did reply to my email but expected me to call you in Germany and I couldn't"t make the call on my mobile. "
" Not nearly enough staff for the numbers of cars being rented. Long wait for shuttle from airport. Massive queues at the rental place when we finally got there. Paperwork not kept up to date by firm, if we didn't"t keep our copy we couldn't"t have proved scratches were on vehicle when we got it. Terrible "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by GUNILLA - 05 July 2018
" On the whole Guerin can be trusted. "
" Have used their cars on many occasions and everything was done correctly. However on this last hire the car was delivered to me without enough ad Blue fuel which was obviously a small "miss" in their usual efficiency. Guerin, I must add, handled the issue very quickly and efficiently so I took this as a rare minor error. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by BRENDA - 05 July 2018
" Car drop off was easy. Car was clean and worked perfectly, but was not the car we booked. "
" We had pre booked so all necessary information should have made the pickup much quicker. Took about 30 minutes. Also we were told at the counter we'd have a vw Passat but received a Ford Fiesta. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JAAN - 05 July 2018
" Average "
" Very slow service. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by SUSANNE - 04 July 2018
" I'm very happy with my recent booking with Auto Europe. I had some queries due to a revised arrival time of my flight and I was very satisfied with the assistnace of their help desk, and the speed at which my refund was made to my credit card. "
" Always a pleasure to deal with. New car return desk at Faro airport is very welcome. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CRISTIAN CLAUDIU - 04 July 2018
" Calls with AutoEurope are long minutes of waiting, when passing to customer service the line dropped. I requested AutoEurope to tell me what was the charge of 106.4 eur, I had to fill forms to probably get this information (that I got from Interrent). I was told I will receive detailed infos about extra costs, nothing so far. Charged with about 90 euros for cleaning the car, speachless. To take money is easy, but to be fair seems to be really hard. "
" Pick-up: we rented a 9 place car (because we were 8 persons), the pickup from airport could take only 2 of us, than we had to come back to the airport to pick the rest. I didn't have my driving licence with me (my fault), we wanted to change the first driver, they said they cannot do it and if we reach AutoEurope it will take about 2 hours. So we ended up paying about 60 eur more Car was not ready, we had to wait about 40 minutes to pick it up, the whole process took more than 1 hour, while the kids and wifes were left in the airport to wait. Car had mechanical problem from the begining, it was difficult to put in reverse and the clutch pedal was staying half way (problems that could have been noticed by Interrrent before). In a few days the problem got worse, we had to replace the car. This means 4 hours lost from our vacation, spending gasoline to bring the problem car and return. And probably charged also for cleaning this car, which was hard to manouvre in order to take it to cleaning elseware. On top of that, we were charged with almost 90 euro for cleaning the car, amount that is not in the contract (it was stipulated that if we not return the vehicle with the interior cleaned "a cleaning fee of EUR 15 EUR will apply"). Also this amount is very high for a cleaning I hope the extra charge of 90 euros will be solved, I cannot accept this rubbery "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LISBON, PT - Reviewed by MIHAI DANIEL - 04 July 2018
" Unfriendly and inflexible service. Will not use a second time. "
" No comment "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PORTO, PT - Reviewed by LEONARDO - 03 July 2018
" Baby seat should be installed by crew because I'm not familiar with the model rented "
" Second time renting. Nice experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by TARMO - 02 July 2018
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRAGA, PT - Reviewed by AMALIA - 02 July 2018
" very good very professionel "
" perfect "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by IRINA - 01 July 2018
" it was an easy and quick experience. - good pick up from airport - good checkin - good knowledgable staff - easy return - easy process overall "
" - very easy checkin. staff explained addition options well. - checkout was even easier. nice that it was done right by the car on staff's phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by MATEJ - 01 July 2018
" No problems and overall no-stress experience! "
" Overall good experience without any problems and stress. Rating a car lower just because being a petrolhead and drivin an older Nissan Micra was far worse then I expected. Also has really wornout interior, the wheel was kind of disgusting and greasy, they could have payed more attention to cleaning the interior. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by JOSE - 30 June 2018
" Very satisfied! "
" Very satisfied! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDRÉ - 29 June 2018
" Everything smooth with Auto europe "
" Not the most warming welcome and can was not clean on the outside. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CASCAIS, PT - Reviewed by JUSTIN - 28 June 2018
" Everything was extremely positive and I am very happy with the experience. "
" Great experience and great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WILLEM - 28 June 2018
" see above "
" the car had not been properly serviced and I found myself having to find a garage to fix the protection board under the engine which had come loose. I detected this when making putting the car into reverse and heard a spurious noise. Fortunately I could have it refixed but this should not happen. Even though it was a Toyota, a mileage of + 60000 is not what I am used to when renting a car. Also your office staff needs a bit more control. There were many people in line and one of the staff decided that he should have some time off to the displeasure of his colleagues. The waiting clients were not very happy either!! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LISBON, PT - Reviewed by PEDRO - 28 June 2018
" Pls see above. As a hotelier I cannot imagine this happening... if my clients routinely waited over an hour to be attended to, we'd be fired. "
" - 1/2 hour wait for pick up 2 hour wait from drop off - actually needed another week's rental and neither Autoeurope nor Centauro could do this online. Had to go in person, wait 2 hours, sign a NEW contract, do everything all over again. Totally ridiculous. - tried multiple times to call Centauro and overloaded with calls and clients so no answer. - Lovely staff and hugely patient but as a whole, a hopelessly mismanaged business (at least from a client's point of view). Lengthy processes, unwanted upselling, and queues of people every time. This was the 3d and last time I am using Centauro and am switching to Rental cars as broker. Clearly owners in Spain do not know what they are doing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by GINTA - 27 June 2018
" Car was with lot of visible visible defects. The stuff of car rent only part of them mark at checklist but part not !!! Defects was described very poorly, no pictures. During drop of checking stuff said that we have made additional defects but it was not so. Defects was described at Portuguese, after asking description in English they said that it is impossible. They are pushing that we have made additional defects. Situation was unpleasant. I have asked for picture which shows previous condition of the car. But they said that supervisor not in place, at it is not possible. Very unprofessional company, no pictures of received car.They try to solve their problems by pushing other customers to pay for defects what they not made. "
" More or less ok "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PONTA DELGADA, PT - Reviewed by JORDAN - 27 June 2018
" Very unsatisfied... I was told at drop off i would only pay for 1/8th of the missing fuel and was charged 45€ instead of the 8€ of missing fuel. The woman at the drop off simply appologized for the wrong information but Tiago at the counter didnt care and asked for immediate payment. If you truly care for your repeat customers please allow for a solution. This left a very sour taste in our mouthes... Jordan "
" Very unsatisfied... I was told at drop off i would only pay for 1/8th of the missing fuel and was charged 45€ instead of the 8€ of missing fuel. The woman at the drop off simply appologized for the wrong information but Tiago at the counter didnt care and asked for immediate payment. If you truly care for your repeat customers please allow for a solution. This left a very sour taste in our mouthes... Jordan "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by GORAN - 26 June 2018
" Overall, we had a very good experience and will likely use your company in our future bookings. Thank you. "
" There was a long que at the time of pick up of the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MILAN - 26 June 2018
" You should check your business partners "
" for pick up we had to wait for an hour - lunch time ...... "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by KESTUTIS - 26 June 2018
" Strongly reccomend. "
" Ihave nice experience with car rent. Helpfull staf. New car, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SERGIO - 25 June 2018
" In future will rent always with benerent fantastic service. "
" Very easy and fast service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICARDO - 25 June 2018
" everything was excellent except GPS was old and useless "
" Guerin staff was courteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RAJEEV - 25 June 2018
" I always book through Europe Car and take the Zero Damage Insurance. This time I was very disappointed and shocked that even I though I chose the option at the time of booking, it turned out that I did not have it. I called Auto Europe 5 times but each time I kept holding for 10-15 mins but still no agent came on line. "
" When I was booking the vehicle online on auto europe I chose the Zero damage Insurance, where neither my card is blocked nor do I lose any money incase of any damage or loss of vehicle. Instead I was given basic insurance and my card was blocked for Euro 2850 . This was very inconvenient for us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by CARLOS - 24 June 2018
" very good and smooth. "
" Very nice experience. I've booked a Smart and I've got a MErcedes Benz CLA at the sime price. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUCIA - 23 June 2018
" Wonderful "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TOM - 22 June 2018
" Very happy with the entire transaction "
" Very good, no issues "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PIERRE - 22 June 2018
" Bad luck I suppose, this is terrible dangerous and having staff to be at the counter to rent cars and also pick retrun doesn't work. 2 staffs 20 people waiting.... we were lucky we arrived at 11am to return our car and left at 12h10 with another couple waiting since 9h45. "
" I arrived at LIS and pick up a car late at night witch look like new, then drive 20km (over the bridge witch is a highway) the wheel start shaking over 100km/h and I manage to reach destination at reduce speed, I called them first thing in the morning, then i went back as they offer me a change. the staff was nice but they are over busy doing at 2 the tasks for 5. I took the car and was told that the alarm I had starting the car (tyre pressure) was a false alarm, as it was a french car I thaught i might be the case and drove again 20km over the bridge. As it happens there was a slow tyre poncture, I had to add air every day for the rest of the rental, (1,5kg in the morning, then i will top up to 2.2 and verify during the day) I also rent and pay for the via verde for highway, but it appears that the signal was yellow passing tolls and we were confirmed (and we recorded it on my mobile) that it was normal. It took more than an hour to return the car, at the end the staff made us sign everything and we rush not to miss our flight. I almost though about a legal case but notice that the company guarantee is 5000 Euro, so even I had win of misconduct or else... I am very lucky not to have add an accident with faulty cars. Pierre de Vos 0041764468525 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MARIA - 21 June 2018
" Good "
" IT took more than 1 hour to take the car. I arrived too late in my appointment. This is unacceptable. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WENDY - 21 June 2018
" Overall very happy from booking online to returning car . Very easy process. Would us again. Thank you "
" Excellent easy to book online. No hassle for any extras very efficient. Easy to pick up and drop off.aopy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 21 June 2018
" Excelent "
" Excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GABRIEL - 20 June 2018
" 7/10 experience "
" Uniforms lack on delivery date; toll equipment hidden "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by STANISLAV - 18 June 2018
" Following several negative experiences with a reservation through AE in past I finally had no issue going through Thrifty "
" With no problems - effective "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALBUFEIRA, PT - Reviewed by RAGNHEIDUR - 17 June 2018
" Great service "
" 100% service and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TERESA - 16 June 2018
" If you do not take the full insurance which is quite expensive and if you have a debit card (instead of a credit card), they debit the whole deposit in my case it was nearly 1400€, and give it back to you few days after you have returned the car (provided of course the car had no damage done). I did not have a proper check-out and had to go back to the agency counter to signal several scratches on the car "
" Rhodium clients get priority at the Goldcar desk and that was precious because there was a long queue... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JUSTYNA - 16 June 2018
" Insurrance policy was not clearly explained. We took the option VIA auto europe website, but then we got information that we have to cover all potential cost in case of damage and auto europe only then can pay us back. We had to decide to take additional insurrance directly from drive and go for another 100eur to be fully secured. "
" Ok "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by MANUEL - 15 June 2018
" a pleasure to deal with "
" very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETERIS - 15 June 2018
" Using your services for more than 10 years, will keep doing so. "
" Everything was ok, but the feeling is that it could be done faster and with more efficiency. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RUSLAN - 14 June 2018
" It was not good that the service didn't provide the transfer to the airport, had to pay for the taxi back. "
" Overcrowded check-out counters in the airport. however it was the same for all providers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CAROL - 13 June 2018
" Auto Europe claimed to provide comprehensive insurance but when I got to the checkout desk, I was informed that it was not all-inclusive, so I had to pay more to get full coverage, which I thought was already paid for. "
" All was fine, except: I do not yet have a receipt. It was supposed to be emailed to me. I got this questionnaire, but no emailed receipt... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALBERT - 13 June 2018
" I bought premium insurance from Auto Europe. This was a mistake. I should have bought it directly from Turisprime. Your interface should include a clear comparison between these two paths to insurance, showing pros and cons. Had we had an accident, it seems to me now, in retrospect, that the third party insurance through Auto Europe would have been a miserable experience, in terms of cost, complexity, and the need to pay up front out-of-pocket for damages, and then submit receipts to AE's third party insurer. Never again. "
" (Left empty) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TERCEIRA, PT - Reviewed by ALBERTO - 31 May 2018
" All good. "
" Car size was above expectations. Staff was courteous. Car had a bunch of dents but was otherwise in good condition. Drop-off was efficient, which was important as my flight was very early in the morning. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by KATRI - 20 May 2018
" They still have the deposit of 1330€ from my credit card although they checked the car, everything was ok and according to the man it should be released automatically. What might take SO LONG??? "
" They still have the deposit of 1330€ from my credit card although they checked the car, everything was ok and according to the man it should be released automatically. What might take SO LONG??? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by IOANNIS - 15 May 2018
" Customer service form the rental companies should be better. "
" I was trying several times to contact them by phone but nobody was answering! This happened during my whole stay in Lisbon! This is totally unacceptable! "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BILL - 15 May 2018
" Nice car in good condition. Easy drop off. "
" The over 60 minute wait to check out the car at the counter in airport was absolutely horrible. The time it takes to check a car out from the person at counter was way too long; the forms should be automated and computerized. Instead, paper forms were being filled out by hand. Visit an Enterprise counter in the US to see how it is done well. And then, when we finally got to the car park, it was another 30 minute wait for them to pull the car around. Positively mind blowing! And it wasn't even very busy. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ELISABETH - 13 May 2018
" cheep "
" nice and uncomlicated and very quick and no try to have an extra injurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JAN - 10 May 2018
" Totally professional as always "
" No problems, quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by JONAS - 02 May 2018
" Very good service. "
" Friendly staff good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARCOS - 02 May 2018
" I will argue that most of the problems I had with Drive4Less could certainly be minimized or eliminated, had Auto Europe shown those terms to me in a clearer fashion. "
" I have mixed opinions about this experience. The car's condition was really good and I have nothing to complain about it. The drop-off was also very quick, although that is not nearly as difficult as a quick check-out. But I was not told beforehand about my limited km option. At the counter I accepted it since I didn't know exactly how many kms I would need. When I figured I'd go over the limit, I did not have a cheaper option, and because of that I had to pay 56 extra euros, which is very expensive and inadequate in my opinion. Another tricky option was that during check-out, Drive4Less needed to pre-authorize around 1400 euros in my credit card, given my coverage option. Since I did not have this amount available on my card I had to switch to a more expensive coverage option, thus losing an additional 20 euros. That was not transparent enough to me since the moment of reservation, and I also was not presented with any different option (it would take reasonable time for me to contact the credit card issuer and raise the card limit). "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HEIKKI - 30 April 2018
" Always satisfied with the service of Autoeurope. "
" I have got better and better service now after two times bad service. Last 3 times good service and good cars. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETER - 21 April 2018
" fantastic "
" fantastic experience. easy, smooth and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARY - 11 April 2018
" Very easy to deal with "
" Very customer oriented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TERCEIRA, PT - Reviewed by MATTHEW - 03 August 2017
VILAMOURA, PT - Reviewed by RORY - 02 August 2017
PORTO, PT - Reviewed by SÉRGIO - 02 August 2017
PONTA DELGADA, PT - Reviewed by ANA - 01 August 2017
" Everything went well with the Auto Europe booking. "
" Everything went well. Staff at Ilha Verde was nice. Good car. "
LISBON, PT - Reviewed by JAMIE - 01 August 2017
" Very friendly staff and nice vehicles "
FARO, PT - Reviewed by TARA - 01 August 2017
LISBON, PT - Reviewed by ENDRE - 31 July 2017
" Got a different car despite website stated a specific type (without the "or similar" designation). It was unclear that I'm not renting from Auto Europe but a different company which led to a little bit of confusion at pickup. "
" Overall cost was higher. They ask for a deposit for a highway toll transponder, which can't be avoided, so why it's not displayed as part of the rental fee? They took a 1100 EUR safety deposit instead of the 500. They'll also try to persuade you to take their own insurance which is around 150 for a week. "
LISBON, PT - Reviewed by NIKOLAJ - 31 July 2017
" Shuttle service was shit, took 1hour to get on a bus. Took another hour to get a baby seat, that wasn't clean... "
PORTO, PT - Reviewed by ERIC - 30 July 2017
" Good service with auto Europe BUT ABSOLUTE ROBBERY FROM THE CAR DEALER DRIVE &GO "
" Good service with auto Europe BUT ABSOLUTE ROBBERY FROM THE CAR DEALER DRIVE &GO They just try to take as much money as they can from you Give false information at pick up and claim more money at check out. Absolute disgrace Never seen anything like this before! BANDITS! "
PORTO, PT - Reviewed by PIERRE - 30 July 2017
FARO, PT - Reviewed by HOANG - 29 July 2017
" The clerk at the desk put a lot of pressure on me to buy the extra insurance. Once I said no, he lost all interest to provide me with good service: no explanation whatsoever on the basic functions of the car, no directions on how to go to the motorway. All his demeanour seemed to say:"get the hell away from our agency!" "
LISBON, PT - Reviewed by TOM - 25 July 2017
" Very satisfied with price & easy of use of the site "
" Initially we had a problem with the car that we were given by Europecar as the tyres were worn, no spare & one of the tyres was bulging. However on pointing this out to the representative they exchange to a Peugeot 2008 which was much newer & a nice car. While we were delayed by the problem with the first car it wasn't too long - maybe 30 mins. No problem on return or at check in desk - both were quick & efficient. "
LISBON, PT - Reviewed by TONI - 24 July 2017
LISBON, PT - Reviewed by ASTRID - 24 July 2017
" As we were unable to pick up the car - the rental company closed at 20:00 o' clock -, I will get in contact with the customer service department. "
" We were unable to pick up the car - the rental company closed at 20:00 o' clock -, this was not clearly communicated when I booked the car. "
LISBON, PT - Reviewed by ANGELE - 24 July 2017
PORTO, PT - Reviewed by ANNETTE - 22 July 2017
" I would have enjoyed a confirmation closer to the date. "
" Trouble-free, great value! I could return the car hassle-free! And full insurance was included! "
LISBON, PT - Reviewed by LEONID - 20 July 2017
" This is a convenient service, I use it for many years, always get a good result "
" In comparison with other companies they have good service. Cars always give the wrong ones that I book on the site, but sometimes the class is higher. "
LISBON, PT - Reviewed by LUCIAN - 19 July 2017
" Easy, very cheap...ok "
" Ok... "
LISBON, PT - Reviewed by VLADYSLAV - 17 July 2017
" I waited a long time for confirmation and received it at the last minute. There was not enough time to study the documents. Not all information is provided on payments. Thank you. "
" It was worst experience rent a car ever. I rented car many time but rentastar really worse. Many hidden fees!!! Mistakenly considered a more expensive additional insurance !!! I have supporting documents, I can provide a scan / photo. From the positive - they offered a richer car kit, a new car. I hope my feedback will be usefull and help develop make service better. Thank you. "
LISBON, PT - Reviewed by MATTHEW - 16 July 2017
ALBUFEIRA, PT - Reviewed by GUENTHER - 15 July 2017
" The rented GPS was not map updated since 26 month!!! "
LISBON, PT - Reviewed by MIHUT-TEODOR - 15 July 2017
" It doesn't look like a multinational company (maybe it isn't, I didn't check), and the offices and cars are not in the airport as expected, but overall the services were as expected "
PORTO, PT - Reviewed by MARIJUS - 14 July 2017
" Reserving "RENAULT Clio or similar", we've got Fiat Punto which is much worse option and probably worst driving experience our family ever had (despite the car had only 9000km run). "
FARO, PT - Reviewed by DANIELE - 14 July 2017
" Drive On si è dimostrata corretta. L'auto corrispondeva alle aspettative e non ha avuto problemi. Il loro ufficio è vicino all'aeroporto, ci si arriva con uno shuttle. "
LISBON, PT - Reviewed by VASILICA-RALUCA - 12 July 2017
LISBON, PT - Reviewed by ANDREI - 12 July 2017
" They charge a lot for the electronic toll system, 20 eur just to have the tocken which does not include any tolls basically "
LISBON, PT - Reviewed by JOSE - 12 July 2017
" The worst rent a car experience ever, 2h waiting to pick up the car when the motto of the company is fast pickup. Forced to pay interior car cleaning, threatened to be charged 10x more on arrival, asked for via verde when it is stated 1.5? per rental and then get charged 1.5? per day, more than half an hour to return the car, staff driving the cars as if it was a racing track, bus to transport people back to the airport takes ages to pickup. Absolutely not using this service again "
" The worst rent a car experience ever, 2h waiting to pick up the car when the motto of the company is fast pickup. Forced to pay interior car cleaning, threatened to be charged 10x more on arrival, asked for via verde when it is stated 1.5? per rental and then get charged 1.5? per day, more than half an hour to return the car, staff driving the cars as if it was a racing track, bus to transport people back to the airport takes ages to pickup. Absolutely not using this service again "
LISBON, PT - Reviewed by MIHAI - 11 July 2017
FUNCHAL, PT - Reviewed by GEORGI - 10 July 2017
LISBON, PT - Reviewed by ION DANIEL - 10 July 2017
LISBON, PT - Reviewed by TOMA? - 10 July 2017
LISBON, PT - Reviewed by SAM - 06 July 2017
" Have to say really annoyed with the service. Online I paid extra to have the highest level of insurance, but then when I got to hertz in portugal they said they have to block over 2,000 on my credit card + if something happens I get charged then maybe i'll get my money back!! So of course I felt I had to buy insurance from them (an extra 25 pounds a day). "
" Very unfriendly staff in lisbon, the lady wasn't willing to help, pushed me to buy insurance with them, and wasn't willing to explain properly how the toll system works in portugal "
PORTO, PT - Reviewed by DENYS - 06 July 2017
" - "
" quick, efficient employees; fast pick up and drop off procedures; nice cars "
LISBON, PT - Reviewed by LOUIS - 06 July 2017
LISBON, PT - Reviewed by DYLAN - 02 July 2017
" It's fine. "
" Picking up the car took too long, we also didn't know that we had to have our passports with us upon pickup so had to return to our accommodation to get them, they weren't satisfied with my International Driver's License. It's also been a month since my deposit was taken and it still hasn't been returned. "
PORTO, PT - Reviewed by OLAF - 02 July 2017
" Good price, easy to book. "
" Car was okay, personal friendly and spoke english. Unfortunately couldn't pay ba american express. "
FARO, PT - Reviewed by FILIPE - 01 July 2017
LISBON, PT - Reviewed by JOHAN - 29 June 2017
" The booking was easy. "
" The waiting time to collect the car was approx. 1 hour. They tried to sell me coverage although they could see i already had done this via Auto Europe. Very annoying. "
LISBON, PT - Reviewed by CHRISTOPHER - 28 June 2017
" Auto Europe was very helpful and I will use them again on my next trip "
" Centauro employees were helpful in getting me on my way. However, I am still receiving charges on my credit card from Centauro and have not been provided any receipts outlining what these charges are for. Is this normal????? "
FARO, PT - Reviewed by MIEKE - 26 June 2017
" Clear conditions, no surprises "
LISBON, PT - Reviewed by MICHAEL - 25 June 2017
LISBON, PT - Reviewed by GERARD - 23 June 2017
" Good value for the rental we received. Information on how to connect with Benerent was unclear. The car rental is not at the airport but offsite. We stayed in Lisbon several days prior to renting the car and if we had the car rental address we could have avoided some hassle and saved some time. "
" Overall very good. Agent tried to move us away from the car we rented even though it was sitting there ready. Car was almost new and we have a very good rate locked in. When we turned it in he tried to claim damage on the bumper that he had marked as there when we picked up the car. Once he realized I was going to hold him to the sheet as marked he processed us out. Really like the car and value of the rental. "
LISBON, PT - Reviewed by ALBERTO - 21 June 2017
" They tried to give us a car of a lower category, stating it was the equivalent to the one we paid for, but it wasn't. It took a lot of effort until they accepted and gave us what we had paid for. However, the car was terrible. We had booked for a Seat Ibiza and finally got a Fiat Punto. But it did not have any power! impossible to overtake, it just would not accelerate, really bad. I have never used the first gear as much in my life, since 2nd gear often was not enough in steep roads. "
PORTO, PT - Reviewed by FREDERICO - 19 June 2017
" Centauro's empoyes tried to change the contract and were very unpleasent auful experience "
" Centauro's empoyes tried to change the contract and were very unpleasent auful experience "
LISBON, PT - Reviewed by AZIZUL RAHMAN - 18 June 2017
" 1. The price is too good to be true. there are many hidden costs that not been mentioned during booking. you should provide all information needed so the customers may have better preparation 2. I did pay with insurances. however, according to the turisprime in lisbon, the insurance is pointless. I need to pay other insurance coverages for the car "
" 1. Too many hidden cost that myself unaware during pick up the car. should mention all costs involved so the customers may prepare all necessary costs. 2. pick-up & return point - not convenience. should be at the airport itself 3. quite unfriendly officer. should be more polite and conversant better in English especially for international customers 4. Car condition - generally ok. "
FARO, PT - Reviewed by ODD HARALD - 18 June 2017
" Auto Europe is my prefered company to be used when I am searching for renal Cars. I have used them for many years, mostly for rental of cars in USA. "
" It started with 1 houer and 30 minutes waiting in the queue at INTERRENT in Faro. The peoples at the front desk was friendly and hard working, but when they have to use old system from the Stone Age, you have lost. It seemed to me that they had to registrate most of the details I had put into my request at Auto Europe. It took 15-20 minutes for each customers. Furthermore, They told me that the insurance only was valid for Portugal. Then, if any accidents, I have to pay 1500 Euro, even if I had payed for a waiver. It was told me that I had to reclaim the money from the insurance company. NEVER rent a car from this company, before they have changed their handling system. It took over 2H from I met at the office and to I was driving away!!! "
FARO, PT - Reviewed by PICOS - 17 June 2017
LISBON, PT - Reviewed by AOCHEN - 15 June 2017
" slow, hidden charges "
LISBON, PT - Reviewed by LEA - 15 June 2017
LISBON, PT - Reviewed by ZIGA - 15 June 2017
" Everything was as described "
" Great car rental, although they didn't have the car we booked they quickly found even better car for us. "
FARO, PT - Reviewed by BERTRAND - 15 June 2017
" Excellent service with one remark; provide as GPS a Garmin is not handy as incomplete maps & searches for Algarve PortugalI did use my Anfroid phone. "
PORTO, PT - Reviewed by PATRICK - 11 June 2017
" Efficient service "
" The car offered was in good condition. The staff was helpful & speak good English. However, I think that the additional charge of 20? for the transfer between airport/agency/airport is too expensive. As a matter of fact, this is the 1st time I paid a transfer cost! "
LISBON, PT - Reviewed by GIRTS - 09 June 2017
" Positive people, excellent cars "
PORTO, PT - Reviewed by TIM - 07 June 2017
" I received the voucher saying no amex payment only after paying with amex! Horrible attitude and service at Drive and Go - never use again! "
" Bad attitude and bad service - horrible company "
PORTO, PT - Reviewed by DIRK - 06 June 2017
" We are happy with Auto Europe "
" The car had 65000 km and was damaged from all sides . There was a technical electrical problem : there car was not running smoothly and there sometimes was an warning on the dashboard indicating an electrical fault . "
PORTO, PT - Reviewed by EGIDIJUS - 05 June 2017
" Wide range of cars and good service "
" Excelent service and friendly staff "
TAVIRA, PT - Reviewed by WILLI - 05 June 2017
LISBON, PT - Reviewed by LAYLA - 04 June 2017
" I liked that it was simple to book, but the insurance was confusing - particularly when I arrived at the rental agency. They claimed that the insurance I booked through Auto Europe wasn't what Auto Europe claimed. I feel like I got duped. "
" They claimed that the insurance I booked through Auto Europe wasn't what Auto Europe claimed. I feel like I got duped. Getting the car took a bit of time - but maybe that's normal, this was my first rental car. Additionally, when i needed assistance I called the number they provided to me and it took almost 3 hours to reach someone. They were also not urgent to get the car back and get me to the airport. "
PORTO, PT - Reviewed by ROGERIO - 03 June 2017
" Ok. Good prices "
" Full of hidden fees "
FARO, PT - Reviewed by LINDA - 03 June 2017
LISBON, PT - Reviewed by NORA - 02 June 2017
" Excellent service, Ive used it many times. The most competitive rates on the market. "
" efficient, reliable customer service operators. Great vehicles. No complaints :-) "
LISBON, PT - Reviewed by BRIAN - 01 June 2017
" Extra driver charge was ?60, not ?40 as stated. I had reserved with pick up full-return full gas tank ...I was given a car with a 40% full tank, charged a deposit of ?37, and told to return the car with a 40% tank and they would refund the money. My credit card was refunded upon my return home. Picking up the car took an hour, while the return process is very rushed. I noticed after their shuttle dropped us off back at Lisbon airport that the final paperwork I was given had not been checked off as "no damage". Other reviewers of Centauro have mentioned this as well. While my experience with Centauro was satisfactory, this is something that should be corrected. "
PORTO, PT - Reviewed by MATAS - 30 May 2017
" Satisfied :) "
" Satisfied :) "
PORTO, PT - Reviewed by MAKSIM - 29 May 2017
" Everything went well, only negative point was the car seat for our baby. It was very old, without instructions and on pretty bad shape. We didn't feel secure. "
FUNCHAL, PT - Reviewed by ROBERT - 28 May 2017
" Terrible car. Dirty and no power for an island with large and steep hills. "
LISBON, PT - Reviewed by STANISLAV - 26 May 2017
" Easy clear efficient "
" Upon our arrival and car pick up we were told that we have no insurance at all. We were charged additional 150 EUR for full insurance. I realized later that we have paid the insurance twice. I do understand that the seller is motivated to sell insurance but in this particular case I find it as a purely calculated fraud. I was repeatedly told that the insurance booked over the auto Europe was not valid "
LISBON, PT - Reviewed by MATTI - 26 May 2017
" When I was at the counter, I was told that my credit card must be valid 2 months after the rental, which if was not. Even I complained that there's no mentioning of that in the contract it did not help. Luckily my wife's card was ok , so we could use it to block the deposit. Otherwise no complains, quick pick up and return. "
LISBON, PT - Reviewed by SARANTIS - 25 May 2017
PORTO, PT - Reviewed by MARIO - 24 May 2017
PORTO, PT - Reviewed by CARLOS - 24 May 2017
" Hi Dear, I want to give you the information, that I didn't pick up any car by Interent, because the condition wasn't the same that I paid by Autoeurpe, also they want to give me breack van when I hired one Golf. I was so upset that I refused the car and I walked out by foot. I paid in advance for a service I didn't get, how we do now with the charges? Can I get my money back? Best regards Carlos Gomes Show quoted text "
" Hi Dear, I want to give you the information, that I didn't pick up any car by Interent, because the condition wasn't the same that I paid by Autoeurpe, also they want to give me breack van when I hired one Golf. I was so upset that I refused the car and I walked out by foot. I paid in advance for a service I didn't get, how we do now with the charges? Can I get my money back? Best regards Carlos Gomes Show quoted text "
MADEIRA, PT - Reviewed by KRISTIJONAS - 17 May 2017
" Car could have been with more powerful engine as it is hard to drive to mountains with a weak engine. "
LISBON, PT - Reviewed by KRISTIJONAS - 17 May 2017
LISBON, PT - Reviewed by RUI - 17 May 2017
LISBON, PT - Reviewed by ALEXANDRU - 16 May 2017
FARO, PT - Reviewed by FERGUS - 14 May 2017
" Excellent service at airport reception, car handover, and a lovely car with good power. "
LISBON, PT - Reviewed by MIA - 12 May 2017
" very affordable "
" little to slow at the pick-up, but the price is unbeatable. very affordable! "
FARO, PT - Reviewed by GEORGY - 10 May 2017
LISBON, PT - Reviewed by TANYO - 10 May 2017
LISBON, PT - Reviewed by MIHAEL - 09 May 2017
" ql, great price. "
" I recommend Centauro in Lisbon. Withouth any problems. "
MADEIRA, PT - Reviewed by MIROSLAV - 06 May 2017
" Depozit was too high. More than 1200 eure is too much. We booked Seat Ibiza and we got Fiat punto which is maybe the same cathegorie but we were expecting just more. Our experience with Budget was much better. "
PORTO, PT - Reviewed by BOZIDAR - 05 May 2017
" Very professional and smooth customer service, car in excellent condition. 100% satisfied. "
LISBON, PT - Reviewed by DAVID - 04 May 2017
" Easy site to use, seemed pretty straightforward. No surprises. "
" Great car (Seat Leon). Absolutely outstanding customer service. The agent that assisted me was named Alexander, and he explained things clearly as far as the agreement, insurance options, electronic toll collector and the car itself. He put the navigation system into English for me, explained that Diesel is sold as Gasoleo and gave me some direction advice. He was also there at check-in. Super positive upbeat customer service oriented guy. The other staff inside were also very friendly and upbeat. I would recommend Drive On to my friends "
LISBON, PT - Reviewed by GARY - 01 May 2017
FARO, PT - Reviewed by JAAKKO - 30 April 2017
PORTO, PT - Reviewed by DENISE - 28 April 2017
MADEIRA, PT - Reviewed by FLAVIUS - 27 April 2017
" Very nice people, providing good services.The car was great, exactly what I needed. "
" Very nice people, providing good services.The car was great, exactly what I needed. "
FARO, PT - Reviewed by ANDRE - 22 April 2017
" Booking was smooth and easy! "
" Car return with a nightmare! arrived at 07.30 to bring my car back! No one available to do the paper work for 40 minutes! But the worth was the transport! Even explaining that tat my flight would live at 08.50, the driver refused the boarding of the shuttle bus to the airport! Working myself in the tourism Branche for an international companie, I just couldn't believe the attitude and the rudeness of this employee! I had finally to run to the airport with my luggage! I'm glad that Faro has a choice or car rentals, Interrent lost a frequent customer! Shame that a single person can distroye the image of a companie In a few seconds! By the way, the person checking me in did a great job! "
LISBON, PT - Reviewed by PLAMEN - 21 April 2017
LISBON, PT - Reviewed by TOMAS - 21 April 2017
LISBON, PT - Reviewed by LUJZA - 20 April 2017
" Car was new, everything was ok, nice staff, just GPS need to update routes "
PONTA DELGADA, PT - Reviewed by JINDRICH - 20 April 2017
FARO, PT - Reviewed by MARCIS - 18 April 2017
" I have used your services for a very long time, but it was the last one. I fell like I'm robbed. I have reserved car for 134.28 EUR with super cover insurance and thought that I don't need to pay additionally. Finally I have paid 409.64 EUR on top of it. I really can't understand why?? Ok, I took a baby seat, it is 80 EUR. By email I get info that I can travel to Spain. In office I paid 30 EUR for it. It wasn't possible to do changes in my reservation when I had more than 48h before it. Very slow responses by e-mail. I'm consulting with my lawyer. "
" Never again. "
FARO, PT - Reviewed by MARCIS - 18 April 2017
" I have used Auto Europe for long time, but will never do it again. I did this 1 day reservation, just because I wanted to change my other reservation, but haven't get help from Auto Europe and Interrent. Finally, when I get at the rental office I have changed my other reservation and this one I didn't use, just lost my money. "
" Very slow answers on e-mail. I was redirected to Auto Europe, but Auto Europe can't help if there is less than 48h before the reservation. "
LISBON, PT - Reviewed by IONESCU - 18 April 2017
" Good price, great services. "
" Availability, good price, great cars, customised services, fast unblock of the amount, very good english speaker, Totally recomend. "
FARO, PT - Reviewed by DAVID - 16 April 2017
PORTO, PT - Reviewed by PIERRE - 14 April 2017
" problems with pick up 4 phone reminders more than half an hour waiting inside the airport "
PORTO, PT - Reviewed by PEDRO MIGUEL - 13 April 2017
" contact Auto Europe costumer?s service and explain my issue, especially trying to block my credit card in a value the way different that is written on my voucher. I was left in shock when your adviser told me that is best to follow the rent a car instructions and make I complaint after. I would have no other option but comply with everything that Drive and Go was saying to me. "
" I cannot believe the lousy customer service that one gets at Drive & GO. asked me a deposit of 1.515 EUR, so I mention that in my voucher says in the very last paragraph the Credit Card Deposit EUR 1,230.00 will be charged on the credit card at time of pick up. The amount will be refunded provided the vehicle is returned in the same condition as rented. Therefore, something is not right here. His answer to that was that if I do not want to pay the extra money for his own insurance, that will be the amount and that?s it. a few comments regarding my card founds like ?maybe you don?t have enough credit or if you disappear with my car I will take more than that, so better to have a good limit?. Receiving a car full of dents and scratches . "
FARO, PT - Reviewed by WALTER - 10 April 2017
" ik kon bij het boeken geen all-risk aanvinken, bij gebrek hieraan heb ik glassschade aangeduid ook heb ik gps aangevinkt op de voucher staat enkel het totaalbedrag vermeld, geen details van de verschillende onderdelen betalen kan met een creditcard op een andere naam, maar bij het huren moet deze dan wel als extra bestuurder opgegeven worden, natuurlijk tegen extra kosten! "
" trage verwerking van alle gegevens geen verrekening van reeds betaalde verzekering/gps parking zo vol dat uitparkeren erg moeilijk is vw golf of simular = Skoda Fabia ~)?? "
PORTO, PT - Reviewed by JORGE - 10 April 2017
" Nothing to complain, very good service and Price "
" Very good service about airport transfer, reception and car, but Centauro don't allow the cliente to pay motorway electronics tax without to pay a daily rate for the tool. The client feels very disappointed because isn't usual in other companies in Oporto and not written anywhere when the client rents the car. "
LISBON, PT - Reviewed by KIMBERLY JO - 06 April 2017
" Booking was easy and all information is included on what one needs to know. "
" Very good customer service. No problems at car pickup/return. Friendly staff. "
LISBON, PT - Reviewed by ANDREI - 03 April 2017
HORTA, PT - Reviewed by JOAO - 02 April 2017
" Due to flight delay of more than 4/5 hours I used the car only for 3 days (instead of 4). I confirmed locally with AT Faialense and they agreed to consider only 3 days rental therefore I kindly ask you to return me the equivalent amount of 1 day rental costs. "
" Due to flight delay of more than 4/5 hours I used the car only for 3 days (instead of 4). I confirmed locally with AT Faialense and they agreed to consider only 3 days rental therefore I kindly ask you to return me the equivalent amount of 1 day rental costs. "
LISBON, PT - Reviewed by GORAN - 31 March 2017
" Incredible system and quality. "
" Very quick and dynamic team of emloyees. "
FARO, PT - Reviewed by CHRISTIE - 28 March 2017
PORTO, PT - Reviewed by ERIK - 27 March 2017
" Booking was easy and quick. As problems appeared then agent of Auto Europe provided help. Unfortunatelly not all costs were transparently explained. For example during the booking credit card deposit was stated to be approximately 1230 EUR, but during the booking VAT (23%) was included, which made total sum 1515 EUR. Same aspect with additional service costs (return of car outside service time) which appeared to be higher as stated in booking voucher. I consider this as missleading (marketing) information. "
" Cars were clean and new. Agent served correctly, but was not very helpful. My wife had problem with credit card deposit (available credit level was not enough to cover additionally included deposit VAT sum). The agent was offering only expensive full insurence or decline booking (which was very unrealistic as we had school-cildren to transport for one week to International seminar). "
LISBON, PT - Reviewed by OVIDIU - 26 March 2017
" The rent company Bene rent dont have a office in the airport.The chief of agency told us to speak portughese if we are in Portugal and ask for 25 euro more at the end of renting for paper work.We told them about autoeurope contract and they replay unpolite like we let you here and dont transfer to the airport and you will lose the airplane if you dont pay more. I want 25 euro back. I make a complain to the european consumer rights agency. "
" Very bad "
LISBON, PT - Reviewed by MATTI - 19 March 2017
" Quick pickup and drop of, no hassle whatsoever. Only thing what makes me wonder was that I had booked Renault Megane or similar and was given Seat Ibiza. Not in the same category in my mind, but maybe in Interrents mind. "
LISBON, PT - Reviewed by LUIS - 15 March 2017
FARO, PT - Reviewed by ROBIN - 10 March 2017
" Very helpful and good value. "
" Great value, no nonsense company with fine cars, relaxed atmosphere and efficient service. "
LISBON, PT - Reviewed by MICHAL - 05 March 2017
" Hello, you have got not very well understandable insurance policy. I have made through your web site super cover insarace but I really do not know what it really cover. Can you explain me for next time Thank you. "
" I was convinced that I have super cover insurace made with auto europe but at the Turisprime office in Lisbon a lady forced me very strongly to made another insurace with Turisprime, because I have only basic insurace with autoeurope and I should made super cover with them. Can you expalin me if I had super cover insurance with auteurope or not? Was it a normal strategy to get money out of klients? Thank you. "
FARO, PT - Reviewed by KINNES - 03 March 2017
" I have rented through Auto Europe several times and I recommend them "
" Very cooperative "
LISBON, PT - Reviewed by KAUPO - 02 March 2017
" Positive and friendly. "
" Nice service. Inormation about insurance might be available from the beginning of booking. Also drop off box at airport or information about box must be better. "
LISBON, PT - Reviewed by NUNO - 02 March 2017
LISBON, PT - Reviewed by IRINA - 01 March 2017
MADEIRA, PT - Reviewed by DAVID - 27 February 2017
" the car that was given for the island was way too big and we wanted to downsize but were unable do I would NOT use Auto Europe again for rental and would go direct to a car rental and talk with the local people when I called your company I simply received "we cannot help you sorry" and that was that. "
FARO, PT - Reviewed by SALLY - 13 February 2017
" Pick up/transfer good. Only negative was arriving at 7am, though estimated arrival time 0730, to find office staff only arriving at 0730, so myself and 2 others had to wait whilst place opened up. Not very professional.as above "
" As above "
FARO, PT - Reviewed by KENNETH - 12 February 2017
" The car was great and the service was friendly and profeional "
" Service was good, I was informed about the toll system and how it would be charged. Very pleased. "
MADEIRA, PT - Reviewed by ANDREJA - 11 February 2017
" Fast procedure, easy! "
" Excellent car, fast procedure! "
PORTO, PT - Reviewed by YONATHAN - 07 February 2017
" I rented a car for a month and paid for the excess refund package. During my vacation the car door was dented, while parking, with no other vehicles involved. Three and a half months after i made my claim for a refund i got refused because i don't have a 'police report' along with my documents. A police report is obviously unnecessary with these kinds of incidents and is only being used as an excuse to not refund my money even though i took the "excess refund package" THIS IS NOT GOOD SERVICE. "
" If you have ANY damage to your car when you return it, even if it is small, they will probably charge you the full amount of your deposit. I personally paid over 1000 EUR for a small dent on one of the doors. Not a fun way to end a vacation. "
PORTO, PT - Reviewed by VAIDOTAS - 05 February 2017
LISBON, PT - Reviewed by ROLANDO - 02 February 2017
LISBON, PT - Reviewed by MARIO - 27 January 2017
" The car rental is on a full-to-empty basis which is an absolutely ridiculous practice by the car rental companies. Over and above the fuel used (which I paid, naturally) a hidden fuel surcharge of Euro 23 spoils the experience. This is misleading and dishonest. I will not use Auto Europe again. "
" Service was great. the cars aren't the newest but the service was flawless including the shuttle service. "
MONTEGORDO, PT - Reviewed by ROB - 18 January 2017
FARO, PT - Reviewed by TIIT - 16 January 2017
" Quick and efficient. Wide range of cars available "
LISBON, PT - Reviewed by MARIANA - 10 January 2017
LISBON, PT - Reviewed by PETER - 09 January 2017
" Easy to work with. "
" Seemed to take longer than most to get through the rental process. "
FARO, PT - Reviewed by GRAHAME - 07 January 2017
" Good service very cheap car hire but charge far too much for fuel "
LISBON, PT - Reviewed by GONCALO - 03 January 2017
LISBON, PT - Reviewed by KARMEN - 02 January 2017
LISBON, PT - Reviewed by JAMES - 30 December 2016
" I hd to return my rental one day early, becayuse my wife became sick, and was frustrated to learn that i would not receive credir for on unused day!!!!!! i do not ubderstand, I should only pay for waht I used!!! Als I did not read in contract that refunds would not be given for unused rental days. Please advise!!!!!! "
LISBON, PT - Reviewed by CORNELIU - 29 December 2016
FARO, PT - Reviewed by HEIKKI - 28 December 2016
" the whole rental went very good even changes to rental time. "
" Everything good. Very good service and quite fast pick-up and drop-off. Nothing to complain. "
LISBON, PT - Reviewed by STANISLAV - 12 December 2016
" I am using auto Europe for second time and do not have any issues as I have paid for full excess insurance. "
" I was very satisfied using Centauro car for 20 days in Portugal. It took just 10 minutes to take it and another 10 min to return it. The service was perfect and did not have any issues at all. I received the refund for the fuel immediately. The price for the car was much more better than most of the rest of the companies. Definitely I will use it again in my next trip. Thank you, Centauro! "
LISBON, PT - Reviewed by KEITH - 12 December 2016
" I have rented cars with DRIVE ON on several occasions. Polite, honest, and relatively efficient staff. External cleaning OK but inside windows ALWAYS need to be cleaned to avoid fogging up that is a general complaint for all car rental firms.! "
LISBON, PT - Reviewed by RUDI - 12 December 2016
" Our booking was smooth, we got everything that we booked. "
" Good service. Good car conditions. "
PORTO, PT - Reviewed by YURY - 04 December 2016
" Good located office near Porto airport, 5 minutes. Very good new car, friendly stuff. Just only neccesary to inform the clients the way from arrival hall to Drive and Go office. "
PONTA DELGADA, PT - Reviewed by STEPHAN - 25 November 2016
LISBON, PT - Reviewed by MARK - 23 November 2016
" Insurance: I was caught by the large hold Hertz required to place on my credit card in case of any insurance claims (Euro 2700) It may have been in the fine print - but I think in the name of transparency - this needs to be made more explicit and clear - so that preparations can be made to have this amount available on credit card. In the ned I landed up paying several hundred euros addition insurance with Hertz directly - even though I had already paid insurance through Auto Europe. Double payment. "
" They did not recognise the insurance with Auto Europe and wanted to take a very large hold value as a guarantee. "
FARO, PT - Reviewed by YVES - 21 November 2016
" Efficient and polite personnel. Honest policy regarding fuel and damages. Located outside of the airport but nearby and easy to reach with frequent free shuttle. One of the best experience I had in recent years. "
CASCAIS, PT - Reviewed by GARY - 19 November 2016
" Very efficient, friendly "
LISBON, PT - Reviewed by OLEKSANDR - 18 November 2016
" The car that I've got was not cleaned and washed, the front glass was somehow dirty from inside. Navi was absent (memory card with maps) and they told me it's not available for this car at all, even for extra payment. They blocked unexpected high amount on my credit card (1800 EUR). Drive On office is not in the airport, so be ready to spend some time for going there/from. "
MADEIRA, PT - Reviewed by STEPHEN - 16 November 2016
" Excellent choice - easy to use. "
" Staff extremely friendly and excellent service. "
CALDAS DA RAINHA, PT - Reviewed by IANTO - 13 November 2016
" Booking form was clear and web site worked fine "
" Car was OK. Collection and return was easy enough, Office clsoes for 90 minutes at lunch which is shown on the door but unexpected if you are not used to Portugal. Fuel tank was not full on collection although the pick up form showed it as full. Next time I will check it. "
MADEIRA, PT - Reviewed by NIKOLAOS - 08 November 2016
PONTA DELGADA, PT - Reviewed by SAMUEL - 07 November 2016
" We had to cancel the trip due to our baby went sick the night before the flight. We have contacted you support to inform,but there wasno refund. Thats a terrible 1st experience. "
FARO, PT - Reviewed by NATALIA - 03 November 2016
" The worst company I would never use intermidiate companies any more. The rental company cancel my booking even after I showed up twice and I could not rent a car, so I LOST my money. "
LISBON, PT - Reviewed by ROBERT - 02 November 2016
" Have used a few times and have been satisfied each time. Good vehicles and good customer service at fair prices. "
" Very professional, easy take out and return - no surprises (thus far) "
FARO, PT - Reviewed by CARLOS - 31 October 2016
" This was the most horrible experience at a car rental. Period! Since they ask you to put down a 3000? security deposit with credit card, they block most people from not having the possibility to drive without their ridiculous expensive insurance. That is another way of stealing money from their clients. Will never book with DRIVE 4 LESS, GUERIN or ALAMO in Faro ever again. STAY AWAY! "
FARO, PT - Reviewed by WILLIAM - 28 October 2016
" Friendly, language no barrier. Car was practically new. Quick and easy pick up and return, no waiting "
" Overall a very good service "
PONTA DELGADA, PT - Reviewed by KRISTNE - 28 October 2016
CALDAS DA RAINHA, PT - Reviewed by DOROTHEA - 25 October 2016
" Was a bit confused with receiving all the information in german language. "
" Very happy with the car and the service. "
FARO, PT - Reviewed by JESSICA - 25 October 2016
" There were hidden from fees I was unaware of until after booking. The final price was almost double what was advertised. "
" They were friendly and provided a great car. Was not happy that tnhey charged 10? for the shuttle which drove you 500m "
LISBON, PT - Reviewed by BILAL - 24 October 2016
" the pick up process was not communicated well "
" The car was perfect. I had to pay the full amount of excess damage as a deposit although it is not mentioned in the voucher!!! So my car pick up was delayed for one day until i deposited the amount needed in the bank. When i returned the car, I had to pay 369 euros including taxes (although i'm not european) for car repair since I hit the car without a voucher explaining what are the items I have paid for. They just gave me a receipt of the amount i have paid, and this happened after 1 hr talk until i was about to miss my flight so i had to pay the amount in order to catch my flight. I will never recommend this auto europe service especially after contacting them and doing nothing!!!!! "
PORTO, PT - Reviewed by LADISLAV - 14 October 2016
FARO, PT - Reviewed by ANDRE - 12 October 2016
" Never had any problems so far! "
" Smoth and efficient rental procedure "
PORTO, PT - Reviewed by VALERIJS - 11 October 2016
" Easy to book. "
" Easy and fast car rental. Insurance fee too high. "
PORTO, PT - Reviewed by LISA - 10 October 2016
LISBON, PT - Reviewed by INDREK - 08 October 2016
" Smooth service "
" Smooth service and car was excellent "
LISBON, PT - Reviewed by CEZAR LUCIAN - 02 October 2016
" lady from the desk very professional, customer oriented. Unfortunately, the GPS provided was not updated, we had problems near Coimbra, 40 EUR not worth it. Very disappointed. "
PORTO, PT - Reviewed by DAVID - 02 October 2016
" staff very un organised also they wanted money for the shuttle from airport to their depot this is not really on as it says the car is collected at the airport and willing to except that the relocate to outside but to charge for the bus there sorry that is not on and when we got there no one seemed to know what to do also when we were returning the car we did not have a return address as none of their paperwork has the depot address on it "
LISBON, PT - Reviewed by KRIS - 01 October 2016
" Two queues. One to get paper work. One to pick and inspect car. Both queues took over 30 mins. No urgency from staff. "
MADEIRA, PT - Reviewed by MINDAUGAS - 30 September 2016
LISBON, PT - Reviewed by MATTI - 28 September 2016
" Unlike stated fuel policy was not full/full. We received the car with half tank of fuel and was instructed to return it he same way. Otherwise service was excellent, no waiting and easy pickup and drop off. "
PORTO, PT - Reviewed by MARCO - 28 September 2016
" Much more fees that you said there would be. Also when you write a complaint to Auto Europe the response time is 2 weeks. "
" Drive and Go was one of the most terrible car rental company I have ever used. They charged extra costs for everything and in the end our rental was more than double in price. They are outside of Porto airport with no sign what so ever giving directions. When we arrived they were really rude, did not accept my credit card, they were only there to cash in our money in extra fees. There were like 3-4 extra fees. We did not get the car we were promised and there was even a fee for leaving the car otuside of business hours. I would really really not recommend this car rental company. "
LISBON, PT - Reviewed by MARIJANA - 23 September 2016
CASCAIS, PT - Reviewed by ROBERT - 22 September 2016
LISBON, PT - Reviewed by PETER - 19 September 2016
LISBON, PT - Reviewed by DANIEL - 18 September 2016
" hi i was charged twice,once by you and once by centauro. i hope you will fix it quickly. waiting for your responde. many Regards raphael mergui "
" hi i was charged twice,once by you and once by centauro. i hope you will fix it quickly. waiting for your responde. many Regards raphael mergui "
LISBON, PT - Reviewed by RAFAEL - 17 September 2016
" Smooth pickup and fast retrieval without any problems. Of course they tried to sell additional insurance, but were not to annoying about it. Also the shuttle bus from and to the Airport in Lisbon worked out quite good. Would recommend anytime. "
FARO, PT - Reviewed by HAMAD - 17 September 2016
LISBON, PT - Reviewed by JOAO - 16 September 2016
PORTO, PT - Reviewed by EYAL - 15 September 2016
LISBON, PT - Reviewed by CIPRIAN NICOLAE - 15 September 2016
" excelent "
FARO, PT - Reviewed by FERNANDO - 14 September 2016
" El seguro muy caro y nos hicieron coger un aparato para las autopistas ke no hacía falta "
" El seguro muy caro y nos hicieron coger un aparato para las autopistas ke no hacía falta "
TAVIRA, PT - Reviewed by ILIAS - 13 September 2016
" Tavira Guerin officer should explain us better how toll machine works.we only find out about the fees and the psyment through credit car when we deliver the car in Faro Airport. "
LISBON, PT - Reviewed by IOAN CONSTANTIN - 12 September 2016
LISBON, PT - Reviewed by ELISABETH - 12 September 2016
" même avec une réservation,3 ou 4 heures d'attente avec un bébé pour obtenir les papiers, donc nous n'avons pas pris le véhicule à notre arrivée à l'aéroport, mais un taxi pour nous transporter jusqu'à notre maison( 40km de l'aéroport). Donc frais supplémentaires!! nous y sommes revenus le lendemain matin, et nous avons encore dû attendre au moins 3 heures jusqu'à réception du véhicule :nous avions loué 7 jours mais 1 jour perdu.Notre fils qui avait réservé une voiture par une autre compagnie de location à l'extérieur de l'aéroport n'a pas du tout attendu, quelqu'un est venu le chercher tout de suite et il a payé moins cher que nous!!!. Très mauvaise expérience, plus jamais alamo ou enterprise( même endroit) "
LISBON, PT - Reviewed by ALFREDO - 12 September 2016
PORTIMAO, PT - Reviewed by BERND - 12 September 2016
LISBON, PT - Reviewed by FRANCIS - 11 September 2016
LISBON, PT - Reviewed by MICHAEL - 10 September 2016
" I didn't get the car I was originally booked for,but I know the the model is not guaranteed. Also, the passenger side door controls were gon, the car was missing 2hub caps, and lots of rattling. "
" Good price, cheap cars "
FARO, PT - Reviewed by CAITRIONA - 10 September 2016
" Directions for meeting car hire company were incorrect. We had to make 2 phone calls and lost at least 45 minutes of time due to the fact that these directions were incorrect. There are refurbishments taking place at Faro airport and this was not taken into account when giving us directions as to where to meet the representative of Interrent. "
" I feel that it is unreasonable to charge 10 for the shuttle bus. I prefer to have a fully inclusive price when booking my rental car . Otherwise, we were quite happy with Interrent. "
LISBON, PT - Reviewed by LORENZO - 06 September 2016
PORTO, PT - Reviewed by GERALD - 05 September 2016
BRAGA, PT - Reviewed by PAULO ANTONIO - 04 September 2016
PORTO, PT - Reviewed by BEATRIZ - 04 September 2016
" easy and clear "
" very rude and charged us 400 euros for a tiny scratch, rip off "
FARO, PT - Reviewed by BERGEN - 03 September 2016
" At more than 8 euros, the transfer charge from the airport a few hundred to the rental office is exorbitant. "
PORTO, PT - Reviewed by MICHAL - 02 September 2016
" Horrible! No airport pick up and transfer back, lots of extra payments, last one after our returning - for any tools?!? Never more "
LISBON, PT - Reviewed by FEDERICO - 01 September 2016
PORTO, PT - Reviewed by MIRCO - 01 September 2016
LISBON, PT - Reviewed by FRANCIS - 01 September 2016
" Lorsque je téléphone pour faire appliquer un nouveau tarif plus bas sur la location faite , le prix proposé est toujours supérieur à celui affiché sur Internet. Ce n'est pas normal car le tarif pour le client doit être celui qui est affiché. Merci pour votre réponse sur cette anomalie. Francis Koch "
" Parfait "
LISBON, PT - Reviewed by CELINE - 29 August 2016
" I'm not satisfied because when I'm arrived at Lisbonne I've waiting 2 hours before to have my car. 2 hours to have a car I've reserved on the net ! Because of that I was in late at my hotel and I almost do not have my room. "
" Same thing as above "
FARO, PT - Reviewed by CARLOS - 29 August 2016
" tres bien "
LISBON, PT - Reviewed by FRANCA - 28 August 2016
" Molto facile la prenotazione tramite il sito e molto cordiali ed efficienti gli operatori del call center. "
" Ottimo servizio e auto perfetta. "
PORTO, PT - Reviewed by MANUEL - 26 August 2016
LISBON, PT - Reviewed by RANDY - 25 August 2016
" Unfortunately it was a busy day at interrent Lisbon and we had to wait 2 hours in their garage to finally get checked in and get our car. The car was nice and no problem and returning it plus airport shuttle was quick. "
" Other than the 2 hour wait to get checking in and get a cat everything else was good "
LISBON, PT - Reviewed by MATRIL - 25 August 2016
PORTO, PT - Reviewed by CLAUTILDE - 24 August 2016
" Bonjour, Je ne recommanderai jamais ce loueur Service client nul Pas à l'écoute Recherche du profit Pratique douteuse notamment lors de retour du véhicule, cherche la moindre rayure, griffe... pour vous facturer un supplément Je m'explique : soyez vigilant lors de la prise du véhicule, ne pas oublier de tout mentionner sur le voucher de réception du véhicule, pour mon cas cela a été fait rapidement à la remise du véhicule par contre au retour le véhicule a été vérifié pendant 20 minutes !! Et évidemment j'ai été facturée 130.00 de supplément pour une micro-rayure sur une jante du véhicule. La facture de 130.00 est démesurée par rapport à l'incident, c'est du vol ! Heureusement, j'avais une assurance... Loueur à fuir!! "
PORTO, PT - Reviewed by MARCO - 23 August 2016
" Very kind when we contacted them. "
" No problem at all. "
LISBON, PT - Reviewed by BOGDAN IONUT - 22 August 2016
" missing the full insurance to be bought via AutoEurope and I was forced to buy from the rent a car company. "
" if you have a full insurance everything is cool. "
PORTO, PT - Reviewed by GEORGES - 22 August 2016
LISBON, PT - Reviewed by ADRIAN - 22 August 2016
" Really great service. A few words about the pickup experience: - The pickup location is a 5 minutes shuttle drive from the airport. - The waiting time: I had to wait about 30 minutes to pick up the car. - The car was new (it had 7000Km on board). "
PORTO, PT - Reviewed by MARIO - 22 August 2016
" nice car but price too expensive "
LISBON, PT - Reviewed by THOMAS - 21 August 2016
" Personal very friendly and helpful "
FARO, PT - Reviewed by NADIA - 21 August 2016
" Good service "
" Very good and quick service. "
TERCEIRA, PT - Reviewed by SIMONE - 18 August 2016
" The company is good and offers good prices, but needs to improve. Suggestions: When a person rents a car with AutoEurope and is hit by another car and the responsibility is of the other car, the person that rented a car with AutoEurope should not be charged of any expense (in South Africa I was charged 150 even if my responsibility was null!) When you buy a ful protection with the car you rent, this info should be quite clear ALSO to the local car rental in order to avoid useless sales of additional protections (in Sao Miguel I bought the protections with AutoEurop and then my wife bought it again with keddy/EuropCar!!). The cars I received in Tercera island in the Azores from Ilha verde had both awfully worn down tires: it is your risk "
" I had to wait more than 1 hour to receive a very old Ford Fiesat. This car had very worn down tires and I refused to accept it. The second car they gave me was a ore recente Mazda 2 but always with worn down tire (but in slight better conditions). I could finally drve away only 2 and a half hours after I had landed in the Terceira Airport !!! "
LISBON, PT - Reviewed by VALENTIN CRISTIAN - 16 August 2016
" I booked a car for one week from BENERENT, VW Polo or similar and received a Fiat Punto with 45 000 km on board. I called the people at BENERENT when we arrived at the meeting point in the airport, and someoane came for us in 10 minutes and took us to the car (5 min trip from the airport). At the reception everything was ok, the car was inspected properly and I hit the road. During the rental the car behaved well and I have not encountered any problems. At the return, the car was checked and then they took us back to the airport. Although I chose renting with ZERO EXCESS, they block on the card the amount of 600 EUR which was unlocked 2-3 days after the return of the car. "
LISBON, PT - Reviewed by BASTIDE - 16 August 2016
" J'ai réserver ma voiture pour 14h et je n'ai pas pu l'obtenir avant 16h du fait d'un manque d'organisation du personnel. De plus j'ai pris une option pass télépéage pour 1.50E alors que celui-ci n'à pas fonctionné, j'ai payé chaque péage par carte de crédit et pourtant l'option m'a tout de même était facturée! "
" J'ai réserver ma voiture pour 14h et je n'ai pas pu l'obtenir avant 16h du fait d'un manque d'organisation du personnel. De plus j'ai pris une option pass télépéage pour 1.50E alors que celui-ci n'à pas fonctionné, j'ai payé chaque péage par carte de crédit et pourtant l'option m'a tout de même était facturée! "
FARO, PT - Reviewed by MICHELE - 14 August 2016
PORTO, PT - Reviewed by NICOLE - 14 August 2016
" location du véhicule avec des pneux lisses réservoir vide aucune négociation pour améliorer cela obliger de partir avec le véhicule dans l'état danger "
FARO, PT - Reviewed by FILIPE - 13 August 2016
" TOP, "
" Very Satisfied "
PORTO, PT - Reviewed by GIJSBRECHT - 10 August 2016
" Big dispute about a scratch underneath the front spoiler for which we have to pay 400 euro's....REALLY?? No customer service, no politeness, no professional decent process, no information how to deal in case of a dispute other than you have to write an e-mail, no paperwork present....Far from professional and caring for its customers. "
" Big dispute about a scratch underneath the front spoiler for which we have to pay 400 euro's....REALLY?? No customer service, no politeness, no professional decent process, no information how to deal in case of a dispute other than you have to write an e-mail, no paperwork present....Far from professional and caring for its customers.Sorry but if this is how Auto Europe wants to be affiliated with I would immediately brake the contact "
PORTO, PT - Reviewed by GABRIEL SEBASTIAN - 10 August 2016
" Fast, but not good. The information was not clear. "
" Small letters said only 60kms a day. The car was awful, really bad, couldnt go up a hill. Not a good experience, wont rent with you again. "
LISBON, PT - Reviewed by KONSTANTINOS - 08 August 2016
" You are thief "
LISBON, PT - Reviewed by YUTA - 08 August 2016
" It was good price offer but I paid additionally 100 EUR for the full-covered insurance etc at the rental company counter. Auto Europe should inform me everything about possible additional cost clearly in advance. "
" The fuel tank was almost half (just half? roughly half? I didn't know). I returned the car with more than half tank. I presented some gasoline. I hate. "
LISBON, PT - Reviewed by STEFAN - 08 August 2016
" Different Pick Up as booked. Different Car as booked. A/C not working ... "
" +: Fast shuttle from/to airport -: A/C in car not working -: additionial package for scratchets (which costs extra money) is mandatory "
FARO, PT - Reviewed by GABRIELE HEIDI - 08 August 2016
" Very good and reliable partner. "
LISBON, PT - Reviewed by MANAL - 06 August 2016
LISBON, PT - Reviewed by DEMOSTENE - 05 August 2016
" Unprofessional "
LISBON, PT - Reviewed by SONIA - 04 August 2016
" Ho trovato piena assistenza durante le fasi di prenotazione. "
" All'atto del ritiro della vettura ne hanno consegnata una diversa, con diversi danneggiamenti alla carrozzeria, che comunque sono stati regolarmente segnati nel modulo di consegna. Alla contestazione, sull'usura delle gomme, il responsabile riferiva che per la legge Portoghese, i pneumatici erano nuovi, invitando a ritirare l'auto ed andar via. Mentre il personale addetto alla consegna e ritiro dell'auto, nonostante le incomprensioni linguistiche sono stati molto professionali, "
LISBON, PT - Reviewed by LUC - 03 August 2016
" perfect!! "
" perfect!! "
LISBON, PT - Reviewed by ANTONIO - 03 August 2016
FARO, PT - Reviewed by MICHEL - 01 August 2016
" after we booked a car, we were called by auto europe about the fact that the rental company was not willing to go for the 'one way'. However de employee of auto europe gave us imediatly a good alternative with an other car rental. "
" it was hard to find them at the airport. There realy was no one with an hand held sign opposite the post office, as mentioned in the voucher. The way we we helped at the office, however was fine. To return the car (n Lisbon), the information in the voucher was nog correct either or not very clear. The voucher says "go to tourism info booth at arrivals for shuttle service. you are met with handheld sign". However the car had to be returned at the headquarters of Interrent, 3 km away from the airport. After asking several people, we were told this information. we almost couldn't make it to return te car on time. "
LISBON, PT - Reviewed by ANDREAS - 01 August 2016
" Happy with drive4less. Rented a car with another company at first but due yo excessive que at pickup (70 clients in line in front of us) we did not pick up at scheduled time. Car was was cancelled and no refund offered, even though this was not my fault. After discussion, ended up with eur 100 cancellation fee, still too much. "
FARO, PT - Reviewed by JON - 01 August 2016
LISBON, PT - Reviewed by CASPAR - 31 July 2016
" To celibrate our 50st wedding aniversary we rented for one week a house in Portugal where we could stay with our whole family. I also rented 3 cars through Auto Europe: Lenoir Caspar 10751323 169,92 Lenoir Roel 10751340 169,92 and Lenoir René 10751354 244,27. To make sure there would be no extra charges I took extra insurance on June 4: 27,98 , 27,98 and 31,51 I was in the opinion that I hired the cars with HERTZ. How did I end up with DOLLAR?? See my comment below. "
" At the arrival on July 9 the 'Rented car hall' was crawded and hectic. At the HERTZ desk we were forced to put on hold on the credit cards 1.537,50 for damage waiver plus 103,,32 for possible extra KMs above 420. One credit card had a max. of 1.000,-- so he was charged an additional 124,85 ( no return?) All of us were charged for a full tank of fuel. I myself drove only 162 KMs, Lenoir Roel 189 KMs. No return yet? Lenoir Roel was also charged for Glass and Tyres at 34,44? At last we rented a Children car chair and we had to pay 73,20 (for this amount we would be able to buy a new one!) So in all a very dissapointing experience not only for us but also for the employees behind the desk! Like to hear your comment. Caspar Lenoir "
MADEIRA, PT - Reviewed by VICTOR - 31 July 2016
" Straight forward booking process. "
" It took over 1 hour to pick up car. Only 1 staff on duty. She tried selling other products during the process of collection. "
PORTO, PT - Reviewed by JOAO ABEL - 30 July 2016
" Pagamento extra de 200 no levantamento da viatura que era desconhecido no ato da reserva via telefone. "
FARO, PT - Reviewed by ANDRÉ - 30 July 2016
" Great staff, helpdull and kompetent! I was more than happy with the provided service! Thank you! "
" Great staff, helpdull and kompetent! I was more than happy with the provided service! Thank you! "
FARO, PT - Reviewed by JACOB - 30 July 2016
" I made a mistake and rented a car too early. AutoEurope made a reimbursement (minus a fee) to my great satisfaction. "
" A bit far from the airport and a long wait upon arrival. But good service and a great car. I was permitted to return it two hours later at no extra cost. "
PORTO, PT - Reviewed by PEDRO - 29 July 2016
" Voleurs "
FARO, PT - Reviewed by VICTOR - 29 July 2016
" Le site internet est facile d'accès. J'ai pris contact avec le service auto europe concernant les assurances complémentaires. La personne de contact a été sympathique et m'a bien expliqué les différentes possibilités. "
" L'accueil est des plus froid (pour un pays ensoleillé). Deux personnes devant moi au balcon et cela prend 1 heure avant que l'on s'occupe de vous. J'avais réservé une Ford Fiesta, je me retrouve avec une FIAT Punto qui a fait la guerre. Bref, la prochaine fois, j'éviterais GUERIN ! "
LISBON, PT - Reviewed by ZORAN - 29 July 2016
" I'm always satisfied with the services. "
" As every rental car company they try to charge you as much as possible. "
FARO, PT - Reviewed by ENRICO - 27 July 2016
" lack of clarity on the highway extra costs - little knowledge of foreign languages besides English - cars delivered very clean and quick service "
" lack of clarity on the highway extra costs - little knowledge of foreign languages besides English - quick service "
LISBON, PT - Reviewed by ALESSANDRO - 26 July 2016
" I would want auto europa, not benerent. "
FARO, PT - Reviewed by CHARLES ALBERT - 26 July 2016
" Mixed feelings and the car proposed was expensive compaared to one of my friend hving paid EUR 100 less than me for a BMW and the same period of time Second point : the gasoline indicator was mentioning "full" but for the first 420 km and filling the tank I put 44,50 liets and it was a diesel car !!!!Unacceptable. "
" same as above and I will NOT re write mu prose. "
PORTO, PT - Reviewed by ANDREJ - 25 July 2016
" Long waiting queue, although staff is efficient. Clean car. Detailed check if everything is OK. "
FARO, PT - Reviewed by ALEXANDRA - 24 July 2016
LISBON, PT - Reviewed by RICHARD - 24 July 2016
" They put a charge of 500 euro on our card 2 days after we left and we have no idea why. I have dropped a separate email on this to try and get some answers "
PORTO, PT - Reviewed by JOAO - 23 July 2016
LISBON, PT - Reviewed by LASZLO - 22 July 2016
" I would not say that I am too satisfied with their support! If you have an issue abroad it can be really upsetting to explain it to a couple of different people and then they just put you through to another (European) support line in Germany where the line is so bad and SILENT (every time I called!) that you have to find some really silent place to hear at least a word! Finally they could not help me too much with the rent-a-car company either but at least arranged another car (within the confines of a new contract of course). The price for the first car has still not been reimbursed! "
" One of the WORST experiences I have ever had! The lady at the gas station had put the wrong fuel in the car! After calling Benerent they told ME to take care of it with the insurance! I had to arrange MYSELF the whole assistance that THEIR car could be towed away to THEIR mechanic, on the phone where nobody wants to speak english! The only help we had got came from the gas station crew! As soon as you have a problem YOU CAN FORGET ABOUT ANY SUPPORT from Benerent! We had FULL INSURANCE btw, called Super Peace of Mind (SPM) saying that it covers this reparation as well! The next day as we visited them personally they had already changed their mind!!! We have lost 2 days of our holidays and also the whole locked amount on our card! NEVER AGAIN "
LISBON, PT - Reviewed by FLORENCE - 20 July 2016
" Very good on the phone for the reservation ( in french) "
" Good expérience . I wait and check my bank report before I agree all' s ok ! Just a too long time waiting at the desk on the airport... And no book advice in the car how to manage it ! "
FARO, PT - Reviewed by EGIL - 18 July 2016
FARO, PT - Reviewed by PHILIPP - 18 July 2016
MADEIRA, PT - Reviewed by MILAN - 11 July 2016
CASTELO BRANCO, PT - Reviewed by VITOR - 10 July 2016
" Wonderful staff and a very good car. "
" Wonderful staff and a very good car. "
LISBON, PT - Reviewed by FRANCIS - 09 July 2016
FARO, PT - Reviewed by IGOR - 09 July 2016
" Landed in faro , been to centauro and at the end of the procedure it seemed to be they did not accept my amex card , have calles the autoeurope 3 times before an agent explained me well there was a option to book again for 30 eu handling fee and the current price at hertz , what was 100 euro cheapee than the option without highway possibillity centauro gave me , still awaiting for the money of the old booking to be returned from auto europe "
" Quick , easy , friendly and my deposit returned in a day "
LISBON, PT - Reviewed by VITOR - 08 July 2016
MADEIRA, PT - Reviewed by MIHA - 08 July 2016
" The problem is that you don't mention that the Company requires additional 100 as a fuel deposit. I didn't had enough limit on my credit card because the car excess was already approx 1170. Thus I had to pay additional 105 to the company for excess so that the excess was lowered. "
LISBON, PT - Reviewed by JOSE JORGE - 08 July 2016
" To much time waiting, for check in and check out. Staff look like robots talking/reading, scripts/templates. "
PORTO, PT - Reviewed by MICHAL - 07 July 2016
" long time needed to pick up car - otherwise perfect "
CALDAS DA RAINHA, PT - Reviewed by RICHARD - 06 July 2016
" GOOD SERVICE ALLROUND "
" No problems well satisfied "
PORTO, PT - Reviewed by MARC - 06 July 2016
LISBON, PT - Reviewed by MARCIN - 05 July 2016
" Good value for money. I appreciated the price matrix. It would be awesome if you could indicate the carrier with shortest wait time. "
" Clean car. The wait time is horrible, I was stuck at the airport for 1.5h. "
PORTO, PT - Reviewed by CHRISTIAN - 05 July 2016
" Staff were friendly and professional. Two thoughts : 1) I was surprised to receive a car with over 100´000 km and that had a lot of dents all over. Nevertheless, the car rode well and we had no issues. 2) I am not sure if this was my mistake, but I paid for a collision insurance, but apparently this was not through your organisation. The consequence was that I was required to deposit 2270 for potential damages. In my view there should never be a second player between car rental and insurance in a rental car. If I pay for the insurance, I want to make sure this is accepted by the car rental company "
" The car drove well, no problems "
PORTO, PT - Reviewed by PAOLO - 05 July 2016
" Prenotazione è stata complicata per il fatto che pagamento era stato eseguito con la carta di credito non al nome di conducente. Ho dovuto contattare 2 volte Auto Europe telefonicamente. Lo staff è stato gentilissimo e preparato per poter gestire la situazione "
" Noleggio auto è stato soddisfacente. Il 3o giorno del nostro soggiorno siamo stati tamponati da un locale a Guimaraies. Lo staff di Europecar all'aeroporto di Porto è stato cordiale e hanno proveduto di cambiarci l'autovettura con una simile per poter continuare il soggiorno in tutta tranquillità. L'unica pecca dell'autonoleggio è stata la franchigia alta. "
PORTO, PT - Reviewed by ELVINAS - 04 July 2016
" Quite difficult to choose a car, contract and all prices are complicated shown, dificult to understrand. Very dificult about one way fee, sometimes you could see this information only in the end of order. "
" Service in Porto was very rude. Everything was about how to charge us as much as possible. We had to wait for our car about 40 minutes or to pay extra 18 euros. We ordered all possible insurances, but they have something more to order... Very complicated information about road taxes, how to pay taxes... becouse you have to order some stuff from them. Office in Porto does not know nothing about office in Faro (do not know address where to return the car), they said you have to check internet how to find office in Faro :( Much much better service in Faro office. "
FARO, PT - Reviewed by BERNARD - 04 July 2016
PORTO, PT - Reviewed by ANNICK - 03 July 2016
LISBON, PT - Reviewed by SUSANA - 02 July 2016
LISBON, PT - Reviewed by DIMITRI - 02 July 2016
PORTO, PT - Reviewed by LODEWIJK - 02 July 2016
LISBON, PT - Reviewed by STEVEN - 02 July 2016
" 2h to get the car due to brake issue, so we arrived very late to our hotel and lost our evening. "
FARO, PT - Reviewed by SERGEI - 01 July 2016
" quick and good service "
LISBON, PT - Reviewed by ZOLTAN - 01 July 2016
PORTO, PT - Reviewed by JORGE GAGO - 30 June 2016
PORTO, PT - Reviewed by JULIO FE§RNANDO - 30 June 2016
" Jeloue régulièrement avec autoeurope et je suis toujours satisfait "
" Tout était parfait à la prise et retour du véhicule Je recommande sans hésiter ce loueur "
LISBON, PT - Reviewed by VITA - 30 June 2016
LISBON, PT - Reviewed by FRANCIS - 30 June 2016
LISBON, PT - Reviewed by JOCELYNE - 28 June 2016
" personnel ne parlent pas français comunication difficil comprehension aussi donc je pense que l'on a payer des choses en surplus de plus 2 heures attente a aeroport alors que j'avais deja regler et il a fallut rajouter "
" ne jamais louer par internet prendre assurance car quotion plus chere "
LISBON, PT - Reviewed by PAOLO - 28 June 2016
LISBON, PT - Reviewed by HANNEKE - 27 June 2016
" Nice people on the phone , they really helpt me out of my questions about the insurence issiu 😊 "
" Great team , Fantastic car ! This time everything was going smooth , no pussing of buying extra insurence ....Thanx! "
LISBON, PT - Reviewed by RAFAL - 25 June 2016
PORTO, PT - Reviewed by LUIS MANUEL - 24 June 2016
LISBON, PT - Reviewed by MATTHEW - 23 June 2016
" Can't believe Auto Europe switched us from a known company, Avis, to Benerent, a bare bones seemingly fly--night operation, in order to make sure our car had air conditioning. Our first really bad experience in 25 years. But it was bad. "
" Over an hour late at pick-up. Nonbody answered the phone in first 2 attempts. Had to walk 10 minutes to get car. Nobody there at scheduled return time, gate locked, 20 minutes late - again twice my calls weren't answered. This is a bare-bones operation. I would tell anyone Don't use Benerent. I don't trust it. "
FARO, PT - Reviewed by MITJA - 23 June 2016
LISBON, PT - Reviewed by ROUMEN - 23 June 2016
" We did not have the car at all. Benerent asked from us not only our credit card number (which is normal), but the CCV code. They did not have a POS machine at the office and acted somehow nervous when asking for our credit card details. We did't want to leave them with CCV code details, we asked them to block the deposit amount in front of us, but they refused by saying we'll do it later from our office it's "company policy". They acted suspicious, and because of not letting them write down our CCV number they refused to give us the car. We had to pay new rental from Europcar where everything was perfect - they block the deposit in front of you, nobody asks for CCV code. "
PORTO, PT - Reviewed by NATASHA - 22 June 2016
" Took me more than 2h to be able to drive out, the attedent gave me some information and after when i dropoff the car was a totally wrong information endes up with a discussion and with a stupid atendent! I really dont recomend "
FARO, PT - Reviewed by JAMES - 20 June 2016
" It was very easy and in expensive to rent the car. The staff was very pleasant and helpful. "
" We rented a car in Faro and the price was very good and all the staff at Drive On were very nice and helpful. There was a man at the airport telling us where to go and everything went smoothly. We had ordered a Fiat 500, but they had over booked so they gave us a free upgrade to a larger car, which was fine. "
FARO, PT - Reviewed by MARNIX - 19 June 2016
" For the second time rented a car via Auto Europe by Guerin. The reservation was in good order but always pay attention to what is insurred an what not. For instance: tyers and windows/glass was not insurred even that i had full insurance... "
" See other comments "
LISBON, PT - Reviewed by DAVID - 19 June 2016
" Nice website, easy to navigate. "
" Very quick and efficient at collection and return. As long as you understand the daily mileage limit no problem. "
EVORA, PT - Reviewed by JOAO - 16 June 2016
" Very bad veicule! "
TERCEIRA, PT - Reviewed by JOSE PEDRO - 15 June 2016
LISBON, PT - Reviewed by ANTONIO - 15 June 2016
LISBON, PT - Reviewed by STEFFEN - 15 June 2016
" Other than normal car rental companies, Auto Europa charges 23 euros for a so called administation fee. When booking your car online, Auto Europe gives a very good rate. But when you pick up the rental car, the car rental company (in my case Interrent) has to charge 23 euros for an administration fee, coming from Auto Europe. "
" Good service. Picking up the car took a while. A lot of paper work that could've been covered long before the pick up. "
LISBON, PT - Reviewed by JOHN EDWARD - 14 June 2016
" Excellent car; easy service "
" Excellent car; easy service "
LISBON, PT - Reviewed by ROOS - 14 June 2016
" Nice help and good service. The lady informed us about the ' via verde'. "
LISBON, PT - Reviewed by FRANCIS - 12 June 2016
PORTO, PT - Reviewed by VANESSA - 12 June 2016
LISBON, PT - Reviewed by LUIS - 10 June 2016
LISBON, PT - Reviewed by MATTEO - 08 June 2016
" 750 characters are not enough to explain all the problem I had with Rhodium/Goldcar. Same problem that I already had in Malta always with Goldcar. If I knew before that Rhodium was Goldcar I will never book a car with them. NOT RECOMMEND!!! "
LISBON, PT - Reviewed by MAGDA - 02 June 2016
PORTO, PT - Reviewed by MICKAEL - 02 June 2016
" Bonjour, je ne recommande pas cette société j'ai fait ma réservation pour restitution à 6H,sur le site pas de supplément une fois sur place le vendeur me demande de rajouter 45, il me dit c'est écrit dans les conditions générales de ventes vous aviez qu'a regarder je lui demande si c'est partout pareil il me réponds OUI avec aplomb. Une fois la location terminé je ramène le véhicule à 6H et là,à ma plus grande surprise seul lui et un concurrent était fermé toutes les autres boutiques était ouverte à partir de 6H je m'arrête pour leur demander si il prenais un supplément et leur réponse "oui avant 6H puisque l'on ouvre à 6H". Je me suis donc fait avoir. Je loue tout les ans sur cette aéroport la première et dernière fois avec eux!! "
LISBON, PT - Reviewed by RUI MANOEL - 02 June 2016
PORTO, PT - Reviewed by NEJC - 02 June 2016
" Drive and go was not a good provider. They have hidden fees and untrustworthy way of working. I saw other customers complaining as well. "
PORTO, PT - Reviewed by TAHA - 02 June 2016
" I will never ever book with auto europe again like I said in my mail you did not answer "
LISBON, PT - Reviewed by MASSIMO - 02 June 2016
" Gentili, Educati, Professionali,Celeri nelle risposte e sopratutto pazienti. Cosa si può chiedere di più ?? MI Avete di sicuro acquisito come cliente fisso ! Grazie "
" Tutto è andato bene senza intoppi o problemi, il servizio che offrono è pari ai nomi più famosi... Grazie "
LISBON, PT - Reviewed by KHALED - 31 May 2016
" Booking was easy and quick, but your agents treats customers in a very bad way "
" Hello Team I would like to file a complaint regarding the below booking yesterday when I droppoff my car by 7 PM at Drive on,they had charged me a full day for 43 Euro for returning the car 1 & half hour later from the collection time I had collected my car by the 27th of May by 5.30 pm, and by then I have asked the same agent what time I should I drop off the car,She said anytime as you had already collected it late She was angry because I did not accept to have a full coverage and pay an extra 100 Euro at the collection time,although I have the basic coverage & it was enough for me Also, I have refused to be charged for that extra day & warned her that I will report this as fraud to my banker , despite she already did he behaviour is not accepted at all & I'll report this to my banker as Fraud if you did not refund this 43 Euro deduction I'll be looking forward for your feedback Thanks khaled "
FUNCHAL, PT - Reviewed by ANA CRISTINA - 31 May 2016
PORTO, PT - Reviewed by JEAN-MARIE - 31 May 2016
PORTO, PT - Reviewed by HÉLÉNA - 31 May 2016
FARO, PT - Reviewed by DANIEL - 30 May 2016
LISBON, PT - Reviewed by JEAN-MARC - 30 May 2016
LISBON, PT - Reviewed by MARCO - 29 May 2016
" too much time to cancel the caution in the credit card "
LISBON, PT - Reviewed by JEAN LUC - 28 May 2016
" Pas d'information sur le lieu pour récupérer le vehicule Chez drive on, qui en fait s'appelait drive Holidays "
PORTO, PT - Reviewed by ?TEFAN - 27 May 2016
" I am very disappointed with your services. Because when I was looking for a suitable car to rent I focused my attention on campanies, which accept my credit card. I finally found yours so I made a reservation online with my card (American Express). And then when I picked up my car I found out, that Rhodium doesnt accept American Express credit cards. Than I had to pay if I wanted to use a debit card. I just wasnt expecting, that such a situation could happend. I dont understand, why do you allow to make a reservation with cards, which are not accepted in companies you are cooperating with. I am speechless about the way how you provide your services. "
VILAMOURA, PT - Reviewed by MARTIN HARRIS - 26 May 2016
" Staff most helpful and obliging. Very impressed "
PORTO, PT - Reviewed by JOHN - 25 May 2016
" 3 keer moeten bellen om helderheid te krijgen "
" snelle en professionele service goede auto "
LISBON, PT - Reviewed by LUC - 24 May 2016
" I think the insurance description on the voucher should be clearer and identical to the language used before ordering. "
PORTO, PT - Reviewed by BHARAT - 23 May 2016
FARO, PT - Reviewed by LAETITIA - 23 May 2016
LISBON, PT - Reviewed by RALPH - 22 May 2016
" Neither on arrival nor on departure the supposed person was present. I allesys had to phone them to remind them that i am there to pick up or to give back the car. On departure i was supposed to give the car back at the rental facility in town, when nobody was there i phoned and was told to drive to airport and give it back there. "
FARO, PT - Reviewed by ANDERS - 20 May 2016
FARO, PT - Reviewed by ZSOFIA - 20 May 2016
" Had terrible long discussions about which car I booked, and what was included regarding insurance. They wanted me to take a bigger car at a higher expense. I will never use them again. Customer service is not in their vocabulary. :-( "
LISBON, PT - Reviewed by MARIA - 19 May 2016
FARO, PT - Reviewed by JANET - 19 May 2016
" It was horrible! It was desparate. Very dissatisfied. I will call and tell you why.I also want refund please. They practice strong "Bait and Switch" practices. and Insurance strong arming! "
LISBON, PT - Reviewed by FERNANDO - 18 May 2016
" efficient , practical and economical "
" very nice "
FARO, PT - Reviewed by NORBERT - 17 May 2016
PORTO, PT - Reviewed by MARIJN - 17 May 2016
" The second day a control lamp was burning. I understood it were the tires. I went to a garage and put 2.1 bar in each tire, then 2.2 than 2.4 but is was still burning. I called the office of Europcar. They could not help me. Than I went to Aveiro Police department they serched the office in Aveiro. There the lady tried to rest the menu for an hour, but did not succeed. She told us drive and do not worry. When I brought the car bach the friendly lady managed the problem in two minutes. So we lost half a day of our holiday by trying to fix the problem. Conclusion:The car Fiat Punto drove perfect, but a pitty of the problem. "
" See above "
FARO, PT - Reviewed by JAN - 17 May 2016
PORTO, PT - Reviewed by JOSE MANUEL - 16 May 2016
" Perfect and clear "
" Good "
FARO, PT - Reviewed by ALEKSAS - 15 May 2016
" It was easy cheap and "No problem " as in Jamaica "
" very good ,if you take care and respect their property you get no problem "
PORTIMAO, PT - Reviewed by JUKKA - 15 May 2016
FARO, PT - Reviewed by ENRIQUE - 14 May 2016
PORTO, PT - Reviewed by PATRICK - 14 May 2016
CALDAS DA RAINHA, PT - Reviewed by JOHN - 14 May 2016
PORTO, PT - Reviewed by LEONOR - 13 May 2016
PORTO, PT - Reviewed by DINA - 13 May 2016
LISBON, PT - Reviewed by OMER - 12 May 2016
" I was charged by car rental extra 120 euro for insurance "
" I was charged by car rental extra 120 euro for insurance The company provided all the small letters needed to charge extra "
LISBON, PT - Reviewed by CHRISTIAN - 12 May 2016
" Peu d'attente au telephone et explications claires "
" Efficacité et bonne organisation tant lors de la prise en charge que de la restitution. Voiture propre et récente. "
LISBON, PT - Reviewed by ANA - 11 May 2016
" Easy and user friendly "
" More economical because they have no office. Very good, easy, fast. "
LISBON, PT - Reviewed by DOMINIQUE - 11 May 2016
" We experienced a very good car rental with Auto Europe and InterRent. Although our flight to Lisbon landed later than the closing hours at around 01:00am. fortunately, an Interrent employee was awaiting us and we reached the InteRrent premises by shuttle. We were so able to get the rented car and start our trip in Portugal. Thank you for your professionalism. "
PORTO, PT - Reviewed by JOSE - 11 May 2016
LISBON, PT - Reviewed by SEVERINE - 11 May 2016
" Aucun probleme rencontré ni à Lisbonne ni à Porto. "
" Super prise en charge mais il manquait de l'huile dans la voiture j'ai du aller au garage. A part ça, attente un peu longue à lisbonne + personnel chaleureux A porto = Personnel sympa rapide et hyper efficace "
PORTO, PT - Reviewed by ANDRE - 10 May 2016
PORTO, PT - Reviewed by FRANCK - 09 May 2016
FUNCHAL, PT - Reviewed by MARC - 09 May 2016
" i made a reservation 9985829-1 for this same week confirmed 21/12/2015... with unlimited km + diesel i just made a change to have a bigger car because friends were coming with us...so i just change to have a bigger car... when i arrived at HERTZ desk for DOLLAR... my new voucher was without diesel and with just 32km buy day... just the way from airport to my hotel!!!! so i had to pay 130 more than expected!! for unlimited km i did not have those desagreement with all other vouchers up to now "
LISBON, PT - Reviewed by ALAIN - 09 May 2016
" Easy to place an order on website "
" After a technical probleme (it may appear) which ruined our W.E.,I had to go back to their platform to change car. In top of that problem I had to meet very unpleasant staff All this was explained directly to Drive On "
LISBON, PT - Reviewed by ROLAND - 09 May 2016
" prise et réception rapide "
PORTO, PT - Reviewed by VLADIMIR - 09 May 2016
" Poor brakes. Additional costs with insurance. Strange engine operation (if cold after start). "
" Poor brakes. Additional costs with insurance. Strange engine operation (if cold after start). "
LISBON, PT - Reviewed by ALFREDO - 08 May 2016
PORTO, PT - Reviewed by ADELINO - 07 May 2016
FARO, PT - Reviewed by SALVATORE - 07 May 2016
PORTO, PT - Reviewed by CYRILLES - 07 May 2016
" I had the idea that the person who rented the car befor us had smoked. I got that impression as I opened the door after the car had stand still for a day. Once you where driving the smell became less. "
PORTO, PT - Reviewed by UTE - 07 May 2016
" .long waiting time in a stressful athmosphere by getting the car . Too less staff. Our first offered car was not fully tanked and the red oil lamp was was warning (red). The answer of our complaints about tjese poins were: this does no matter. . We should ignore he lamp and tank also only 75 %.. .At least we get annother car. The situation by giving back the car was better. "
LISBON, PT - Reviewed by FERNANDO - 07 May 2016
FARO, PT - Reviewed by ANDREA - 05 May 2016
" We needed to Keep the car longer. Had a very good experience, everything worked without any Problems. Very friendly People there "
" We needed to Keep the car longer. Had a very good experience, everything worked without any Problems. Very friendly People there "
LISBON, PT - Reviewed by DANILO - 05 May 2016
" When I booked I understood that also to get back the car the pick-up was in the airport , instead I get back the car to the INTERRENT that for a traveller it's NOT easy to find "
PORTIMAO, PT - Reviewed by KARL - 04 May 2016
" Excellent service over the telephone which cleared up a query I had and we finalised the booking there and then. This was all very reassuring. "
" This was my first time hiring from them. They were efficient (apart from apparently having some complications over processing American Express) and pick-up and drop-off were quick and smooth. Overall they were as good as any other good hire company. "
LISBON, PT - Reviewed by RODOLFO - 02 May 2016
LISBON, PT - Reviewed by MENA - 02 May 2016
" In the end we paid much more than what was stated on the website. "
" We waited to hours to get the car. After that it was fine. The car was clean. "
LISBON, PT - Reviewed by ARMANDO - 30 April 2016
" I was not told there woud be additional payment at the airport because of the guarantee "
" Alamo's employee asked for a caution of 1 200 euros then said our credit card Visa could not be used for this caution.So,we had to subscribe for an insurance (83,92 Euros) . They did the same for each customer. It doesn't seem very legal... "
LISBON, PT - Reviewed by YVES - 29 April 2016
" Hassle free rental, no excessive selling of extras, recent car in perfect condition, shuttle to/ from the airport took about 20 min "
PORTO, PT - Reviewed by GIUSEPPE - 28 April 2016
" no one problem "
" no one problem "
LISBON, PT - Reviewed by NELSON - 28 April 2016
" The procedure concerning booking went wrong. "
" Dirty car, no full-full but half full-half full petrol. "
PORTO, PT - Reviewed by PHILIPPE - 28 April 2016
LISBON, PT - Reviewed by ROGER - 27 April 2016
" Dis-satisified with the cost of adding an additional driver. "
" Long wait at the airport, attendant did not identify himself, we went looking for him after 15 minutes. Long wait for the shuttle, and then a long drive from the airport to the rental location. Took over an hour from the time the car was booked until we got into it. Could have rented from downtown much quicker. "
LISBON, PT - Reviewed by SERGIO - 27 April 2016
MADEIRA, PT - Reviewed by STEFAN - 27 April 2016
" Good advice! "
" The car was very new and well equipped. What i don´t liked: The staff tried me an expensive car to rent. He also tried to give me a contract for sale for 70 euros, so I did not have to fill up the car before returning. He tried to force me to do this because supposedly at the morning the petrol stations were closed. In fact, it was not a problem to fill up an evening before delivery "
LISBON, PT - Reviewed by MATTI - 26 April 2016
LISBON, PT - Reviewed by ANTONIO - 26 April 2016
LISBON, PT - Reviewed by DAVID - 22 April 2016
" Did not check out car on return on 12 apr, however unexplained charges taken on 19th of 133 & on 20th of 73. Need to be given details!! "
PORTO, PT - Reviewed by LUIS MANUEL - 20 April 2016
LISBON, PT - Reviewed by JOÃO - 20 April 2016
LISBON, PT - Reviewed by GERHARD - 20 April 2016
" Leider ist in Lissabon ein Mitarbeiter irrtümlicher über meinen Rucksack gefahren. Erst zu Hause stellte ich dann fest, dass der Fotoapparat zerstört wurde. Ich weiß, dass es schwer zu beweisen ist, aber vielleicht lässt sich Der Schaden am Kiulanzweg mildern. mit freundlichen Grüßen Selner "
LISBON, PT - Reviewed by NUNO MANUEL - 20 April 2016
PORTO, PT - Reviewed by ENGIN - 17 April 2016
" you sholud check tha facilities and then recommend to us "
" ıt was wrıtten that ıt ıs at air port but ıt was out of aırport by walking 800 meters (hard to walk wıth suıt case). ı want gps but they coulnt fınd at last they find one but there is no tool for plant to front glass. at web ı choose 308 peught bur they gıve the small one 208 and thay told that ıt was similar. as result from no way that ı recommend this company "
LISBON, PT - Reviewed by MARCO - 17 April 2016
" The person there could be more friendly. We reserved a car driving with Diesel, but when we arrived they want give us another car. We have to ask two times for our correct reservation. "
TAVIRA, PT - Reviewed by WESLEY - 17 April 2016
" I've always had a great experience with auto Europe "
" Just a quick question. My rental is complete but when I booked the car I asked for full insurance coverage which you kindly provided. I paid about $15 or $16 for the coverage. When I booked I indicated that I would be traveling from Portugal to Spain. When I picked up the car the agent told me that I would need additional coverage to travel to Spain. He charged me another $45. Have I been scammed or it typical to have to pay for additional coverage to take the rental to another country? Also why would the rate have been three times as much as the coverage that you provided? "
LISBON, PT - Reviewed by GUIDO MATTEO - 17 April 2016
" Tutto ok "
PORTO, PT - Reviewed by JEAN - 14 April 2016
LISBON, PT - Reviewed by HUGO CLAUDIO - 12 April 2016
LISBON, PT - Reviewed by HANS JOACHIM - 30 March 2016
" It is not possible for me, to tell you my opinion, cause I can not explain all in English. Hans Joachim Müller-Thieme "
PORTO, PT - Reviewed by COVADONGA - 26 March 2016
" We were not informed when renting the car that the TAX was not included.Also,we asked for full insurance covered to avoib any money blocked and we were told yjis insurance had to be contacted at the desntination,being the price 12 eur/day.We wee asked for over 30 euros a day at the end. I had rented a Class A car,as I 've seen in the website.However,the car was a Class B. We paid 51 eur to rent a car and nearly 80 at the end to contract the insurance and to pay the Tax. I asked to the staff in the rental car company for the complaints book several times but i got no answer. "
" The staff was quite rude. I local person had called asking for the price of tbe insurance and she was told tbe price was 12 euros per day.However,we were asked for over 30 euros per day for the insurance. We had to pay Tax and we had nor been informed. I asked for the complaint book severak times and they didn't even reply and didn't guve it to me. "
LISBON, PT - Reviewed by FRANCIS - 25 March 2016
PORTO, PT - Reviewed by TERESA - 24 March 2016
LISBON, PT - Reviewed by ROBERT - 17 March 2016
" We had huge problems both picking up and returning the car (particularly the latter) because both locations (Lisbon and Porto) were very hard to find and we were not given adequate information on how to find them. So the process of picking up and returning the car took far too long and proved very inconvenient. Also, we prefer our rental cars not be labeled as rentals, to deter theft from the car. Drive-On Holidays put a large sticker on the rear window of the car -- not a good idea. "
FARO, PT - Reviewed by CARLA - 17 March 2016
" Good price. Good information by your employees. In Faro everything as agreed. "
" We met with hand as agreed. Fast transport to Interrent. Several employees to finish the paper fast. Clean car, not old, stricktly controlled damage. After two weeks the same, quick procedure. "
LISBON, PT - Reviewed by UğUR - 16 March 2016
" I have rented the car as a Refundable Excess with Super Cover. Just for that I paid more money to you. When I go to the rental company, they told me that there are no agreement like that with YOU and DRIVE ON HOLIDAY in which has to COVER Wheels, Glass, Roof and Undercarriage Damage Coverage. I have paid 129 euro extra just for insurance at Lisbon, which has to cover by you!. Nice thing, I learned that you are in Germany and I am living in Germany and also on the way. You have 2 options; 1) Fix your SHAME, AND DONT TELL LİE! 2) WE WILL SEE IN COURT AND YOU WILL TELL YOUR LIE TO THE STAATSANWALT! "
" I have rented the car as a Refundable Excess with Super Cover. Just for that I paid more money to you. When I go to the rental company, they told me that there are no agreement like that with YOU and DRIVE ON HOLIDAY in which has to COVER Wheels, Glass, Roof and Undercarriage Damage Coverage. I have paid 129 euro extra just for insurance at Lisbon, which has to cover by you!. Nice thing, I learned that you are in Germany and I am living in Germany and also on the way. You have 2 options; 1) Fix your SHAME, AND DONT TELL LİE! 2) WE WILL SEE IN COURT AND YOU WILL TELL YOUR LIE TO THE STAATSANWALT! "
FARO, PT - Reviewed by ARKADIUSZ - 16 March 2016
" REZERWACJA Z POSREDNICTWEM KONTAKTU TELEFONICZNEGO. POCZATKI POD MIEDZYNARODOWYM NR TELEFONU NIENAJLEPSZE ALE JUZ Z PANIA W POLSCE,OK. "
" NA PLUS: -CENA I WYSOKI STANDARD AUT NAWET W NAJNIŻSZYCH "KLASACH" NA MINUS: -DOSC DLUGI CZAS OCZEKIWANIA W KOLEJCE NA ZALATWIENIE FORMALNOSCI W BIURZE PRZY POBIERANIU AUTA (2 PRACOWNIKOW), LECZ CENA WYGRYWA, CHOC MAJA KRUCZKI (AUTOSTRADA ITP) -ZNACZĄCYM MINUSEM JEST JEDNAK FAKT, IZ AUTEM ( RENAULT CLIO 1.5 DIESEL 2015 ROK) ZROBILIŚMY 599 KM I WLALIŚMY W NIEGO 47,7 LITRÓW OLEJU NAPĘDOWEGO, A KOMPUTER POKAZYWAŁ ŚREDNIE SPALANIE NA POZIOMIE 4,6 L/100 KM!!! A PO OSTATNIM DO TANKOWANIU NA FULLA 6 LITRÓW ANI WSKAZÓWKA Z 3/4 ZBIORNIKA NIE POSZŁA "DO GÓRY" ,ANI NIE ZMIENIŁA SIĘ ILOŚĆ KM MOŻLIWYCH DO PRZEJECHANIA, GDZIE NORMALNIE POWINNO TO BYĆ OKOŁO 1050KM A KOMPUTER POKAZYWAŁ 760KM???!!! RZECZ BARDZO DZIWNA?!?!?!?CZYŻBY KTOŚ COŚ MAJSTROWAŁ????? "
PORTO, PT - Reviewed by STEPHEN - 14 March 2016
" It's very good service, I did recommended it already. "
" We loved the service. "
PORTO, PT - Reviewed by JOSEPH - 12 March 2016
" Super accueil Super voiture 16KM En général aucun probleme "
" super, que dire de plus.. "
LISBON, PT - Reviewed by DIMITRIOS - 11 March 2016
FIGUEIRA, PT - Reviewed by RICARDO - 11 March 2016
LISBON, PT - Reviewed by DANIEL - 11 March 2016
LISBON, PT - Reviewed by ROBERT - 10 March 2016
" The booking is easy and worked well. "
" The service was fast and pleasant "
CARNAXIDE, PT - Reviewed by MARIA DO ROSARIO - 08 March 2016
LISBON, PT - Reviewed by FRANCIS - 08 March 2016
" Les prix pour la période d'avril à fin juin 2016 sont beaucoup plus chers que des concurrents avec des prestations identiques ( en particulier Interrent). J'ai déjà loué 55 jours cette année et je souhaitais louer encore 87 jours à compter de avril. Pouvez-vous voir avec Drive On? "
LISBON, PT - Reviewed by COEN - 06 March 2016
" The unchecking was very inefficient and took too long. The worst however is that I returned the car 4 hrs late. That implied a full day extra. All still ok , but they charged 133 for the single day. A straight rip off. "
PORTO, PT - Reviewed by JOSE AMADEU TEIXEIRA - 04 March 2016
LISBON, PT - Reviewed by MIGUEL - 04 March 2016
" Super satisfeito "
" Super satisfeito "
LISBON, PT - Reviewed by MIGUEL - 03 March 2016
" Just great as usual "
" Very good people... "
BRAGA, PT - Reviewed by JOSÉ - 02 March 2016
" Ok "
" Ok "
FARO, PT - Reviewed by PIETER - 02 March 2016
" So far I have very good experions with auto Europe. As you look in your files you can see that I reserved many times by your company. "
" They were very polite,and vrindly. "
MADEIRA, PT - Reviewed by FRANÇOISE - 02 March 2016
" Petite entreprise locale donc prix attractif mais voitures anciennes . Près de l'aéroport mais mal signalée donc un peu difficile à trouver. Liaison aéroport garage par navette tous les 5 mn mal indiqué : manque un point de ralliement matéralisé dans l'aéroport. "
PONTA DELGADA, PT - Reviewed by ALEKSEI - 01 March 2016
" I still have not recive my deposit back "
LISBON, PT - Reviewed by ROGERIO - 01 March 2016
" Sastified, bit the Drive On isn't so good that I'de like be, because of facting "
FUNCHAL, PT - Reviewed by PREDRAG - 29 February 2016
PONTA DELGADA, PT - Reviewed by FEBRONIE - 28 February 2016
" The Ilha Verde desk at the airport was so overcrowded when we arrived. All other desks did not have a queue. They should provide more staff to cope with the flow of customers as it looks like they have a near monopole at the airport. The waiting was really long and the car return was lengthy too. We nearly missed our flight as we had to go and queue again at the counter for deposit refund. Most car rental companies are happy to dal with this at the drop off point. "
CHAVES, PT - Reviewed by REBECA - 24 February 2016
PORTO, PT - Reviewed by KRZYSZTOF - 23 February 2016
LISBON, PT - Reviewed by LUIS - 23 February 2016
LISBON, PT - Reviewed by HELENA - 22 February 2016
PORTO, PT - Reviewed by HENRY - 21 February 2016
PORTO, PT - Reviewed by ALEXANDRE - 18 February 2016
" il est nécessaire de vous joindre par téléphone pour être sur de ce que l'on va payer une fois sur place. pour moi cela s'est bien passe cette fois, ce qui nétait pas le cas la dernière fois! et j'ai encore vu des gens se plaindre du prix final de la location car il faut toujours souscrire des assurances supplémentaires. ce n'est toujours pas assez clair a mon gout!!! "
" mieux que la derniere fois avec gold car!!! ca s'ameliore "
PORTO, PT - Reviewed by PAULO JORGE - 18 February 2016
PONTA DELGADA, PT - Reviewed by ANTONIO - 17 February 2016
" Satisfied. Thank you "
" Satisfied. Thank you "
PORTO, PT - Reviewed by JOSE - 15 February 2016
" It "
PORTO, PT - Reviewed by ANTONIO JOAQUM - 15 February 2016
BRAGA, PT - Reviewed by NUNO - 14 February 2016
" Awesome service! "
" The car that i selected was never available at the car rental. Nevertheless, they gave me a nice car even though it was not as good as the one i selected. "
PORTO, PT - Reviewed by FRANCOISE - 13 February 2016
" Toujours une bonne compagnie "
" Toujours une bonne compagnie je l'à recommande à toute personne "
MADEIRA, PT - Reviewed by ANDRIY - 10 February 2016
PORTO, PT - Reviewed by HELDER - 09 February 2016
LISBON, PT - Reviewed by ANTONIO - 09 February 2016
" The Staff. Very Kindly and Helpful "
" The Staff. Very Kindly and Helpful "
PORTO, PT - Reviewed by ÁLVARO - 05 February 2016
LISBON, PT - Reviewed by FRANCIS - 04 February 2016
MADEIRA, PT - Reviewed by RENATO - 04 February 2016
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