Auto Europe
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POLAND CAR RENTAL REVIEWS
AUTO EUROPE POLAND Car Rental Reviews
Average Rating for Auto Europe :
WARSAW, PL - Reviewed by KRYSTYNA - 21 September 2025
" I did not ask for an upgrade. I was given automatic instead of a manual that I've asked for. The car had so many tiny scratches that there was really no way to ascertain how many there were without decent size screen view or a print-out. When I collected the car I was told that I had to give v. high deposit because I had not taken the insurance with them (despite the fact that I paid my on-line rental with the good debit card that gives the rental cover I was told that does not count because all invoicing is issued at collection with my credit card - used for deposit)! Simply not true. At return, the representative had inspected the paint work meticulously and found a tiny scratch that was not on the original document. He insisted that because of my rental class (I was upgraded without asking for it) I will have to pay (2300 Polish zloty = c. 500 £) for the damage and not to worry because my insurance should return the money no problem. That scratch, if anyone is going to bother, will come off with a good polish. I still have not received the documents that apparently he was going to send directly to my email address. I have just been taken for a ride and I do not appreciate it. "
" I did not ask for an upgrade. I was given automatic instead of a manual that I've asked for. The car had so many tiny scratches that there was really no way to ascertain how many there were without decent size screen view or a print-out. When I collected the car I was told that I had to give v. high deposit because I had not taken the insurance with them (despite the fact that I paid my on-line rental with the good debit card that gives the rental cover I was told that does not count because all invoicing is issued at collection with my credit card - used for deposit)! Simply not true. At return, the representative had inspected the paint work meticulously and found a tiny scratch that was not on the original document. He insisted that because of my rental class (I was upgraded without asking for it) I will have to pay (2300 Polish zloty = c. 500 £) for the damage and not to worry because my insurance should return the money no problem. That scratch, if anyone is going to bother, will come off with a good polish. I still have not received the documents that apparently he was going to send directly to my email address. I have just been taken for a ride and I do not appreciate it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
KRAKOW, PL - Reviewed by DMITRIY - 25 August 2025
" I'd like to get more info about rental companies in the future "
" This rental experience turned out to be just fine in the end but getting there turned out to be less straightforward than I expected ! First, the announcement was that the counter would be at the airport. It was not the case. United's office and parking are at the Orlen gas station 10min. walk. There are no indications, I had to ask for directions and I think it would be impossible if I didn't speak a bit of Polish. Now, the most important is it turns out United rents out vehicles with ukranian licence plates ! That was a surprise ! I'd prefer to know in advance. I checked forums later on and many polish renters said it outright that UKR plates are the only option. But overall everything turned out to be ok, I returned the car without any issues whatsoever. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GDANSK, PL - Reviewed by KIMMO - 23 August 2025
" I made reclamation a week ago, still no response from Autoeuropr "
" They demanded credit vard validity of 6 months, didn't accept Autoeurope's insurance, byt required to buy their own 386 eur insurance. Pure robbery, Autoeurope should not co-operate with these crooks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by JUAN LUIS - 02 August 2025
" Thanks, all good "
" Thanks, all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by ELENI - 29 May 2025
" I would like to have more clear the information about the company's Credit card policy. "
" I am very disappointed about the flex to go company. They did not accept debit card. They did not accept to hold a deposit that I could get back after leaving the car. They forced me to pay 300kr as guarante and 500kr for half bensintank and cleaning of the car, although I would use only 1/4 of bensin. So I paid 500 kr more for the car. I want to know if this is legal and where could I write to protect next customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
WARSAW, PL - Reviewed by PANAGIOTIS - 19 May 2025
" Good work "
" Difficulty in drop-off location. Personel kept me in the rain to check a fully insuranced vehicle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by SANDA - 15 May 2025
" The AutoEurope should not provide scammers as rental options. "
" It was a SCAM. They do not state clearly on reservation the special requirements for your credit card - it must be embossed (no one has such cards in Europe any more) and credit card should contain all your names like in passport (not only first name and surname). The only way to get a car was to pay additional fee, which was 200 EUR for four days (the rental cost was only 50 EUR). Even if you have the credit card that match their requirements, you have to return car washed in manual car-wash (not automatic one), otherwise there will be a fee. The car itself had very dirty interior (some tissues on the floor from previous renters and sticky steering wheel). It was not serviced (the "must service" light in dashboard was on all the time). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
KRAKOW, PL - Reviewed by JOGAILA - 30 April 2025
" Easy "
" Very bad service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
WROCLAW, PL - Reviewed by IOANNIS - 25 April 2025
" At present, I am intrigued to pay for full insurance to the final renter (ALAMO) rather that the broker (AUTOEUROPE). Obviously, I am currently only worried of the final outcome, far from a "peace in mind" situation I would like to have as a consumer. "
" Well. Upon car return (Day 4), I was presented by ALAMO PL with two [very difficult to identify chips] on the windscreen telling that these were not present in the beginning of the rental day and maybe a little stone have caused them. NOTE: due to their size, I could not have noticed these chips anyway in Day 1. The "protocol" was signed, Alamo PL stated that the technical team will make a verdict during the coming days, whether a new windscreen needs to be purchased or NOT. In the 1st scenario, the cost would reach 400 EUR, close to the amount the blocked in my credit card (>500 EUR). COMMENT: Obviously, this could represent a systematic approach by ALAMO PL to lead drivers towards a rather non-trustful pathway as it cannot be guaranteed in the first place by any "normal" person [no microscope was available and anyway cannot be used for the entire vehicle]. CURRENTLY, as I have originally opted for a full insurance by AUTOEUROPE, I am awaiting for the final verdict of ALAMO PL before I forward any claim towards AUTOEUROPE. But the obvious question will always remain: is this a systematic approach by the local Renting company (ALAMO PL)? "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by JAROSLAW - 07 April 2025
" As always smooth and easy booking and best prices. "
" Very smooth and fast check in/out process. Extremely kind, helpful and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by DOMINIK - 21 March 2025
" Good value "
" At pick-up, my booking was not in their system although this was solved in minutes. Never received the final report after drop-off, although the deposit was refunded right away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by VYTAUTAS - 14 March 2025
" scammers. located not in airport but outside with all extremelly bad practices. "
" scammers. located not in airport but outside with all extremelly bad practices. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by APOSTOLOS - 04 January 2025
" site is easy the result was very inconvenient "
" scam, they wanted to charge me for imaginary damages for a fully damaged car. i managed to remove it through their customer service but they have already charged my account. nobody was there to receive my car when i returned it they have a key box to drop the keys. then after 2 hours they informed me in an email that they charged me for some fake damages and they took part of my insurance deposit. they wrote in their email that i should go and claim the money from the insurance i did when i booked the car. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LUBLIN, PL - Reviewed by KRZYSZTOF - 03 January 2025
" xxx "
" xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by BOGDAN - 01 January 2025
" All good. "
" Everything was good but the pressure in one of the tyres. Had to stop by a fuel station compressor and pump some air into the tyres and then, set the right pressure in the car computer. It might have been an issue for a bit less technical person. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WROCLAW, PL - Reviewed by EVANGELOS - 16 December 2024
" Disaster "
" They didn't accept my credit card because it ends in 5 months and after I provided them a second one they didn't accept it either because it has initial instead of full name. So we end up buy full protection for 200 euros "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by PINI - 29 October 2024
" We spend a very long waiting time to receive the car (only one employee serves the customers!). Beyond that, everything was excellent and as promised, including the return of the vehicle. "
" We spend a very long waiting time to receive the car (only one employee serves the customers!). Beyond that, everything was excellent and as promised, including the return of the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by I WEN - 21 October 2024
" AutoEurope.eu has been always my first choice booking the rental cars while traveling. "
" 10/16/2024 09:03am Car Return to Alamo The young man working for Alamo checked our car in the parking lot. He framed us smoked inside the car, he claimed that there were cigarettes ash on the mat down the driver's side. €100 will be charged for this issue. We told him that we don't smoke, and actually this car came with heavy cigarette smell when we received the car on 10/6. We asked the girl who released the car if we could get the Kia Sportage that we reserved, she said no. Fully booked. The smell made us sick in the past ten days during the rental period. 10/16 The young man refused to take our explanation and framed us for what we didn't do, put the dishonest charge on us. We went to Alamo's office and spoke to the manager regarding this incident and showed him the picture of so called Cigarette ASH by his staff. The manager was bright and understanding, he took our explanation and wrote me an email stating that the deposit will be fully refunded after deducting the additional driver charge €64. I appreciate his kindness and professionalism as an admin. Case closed. The behavior of Alamo staff Filip Kuczin at the car return location was a scam. It terribly damaged the reputation of Enterprise / Alamo that I trusted in the past 30 years. Luckily that his manager listened to the voice of clients and resolved the problem. So many similar bad reviews on Google. Hopefully, it won't happen again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
WARSAW, PL - Reviewed by VEDAT - 12 October 2024
" Amazing as always "
" Smooth experience i liked it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ?ELI - 07 September 2024
" I have purchased a full protection cover. I filed a damage excess refund twice, and nothing happens. I get no response from Autoeurope, not even automatic e-mail confirming my complaint. My complaint does not appear anywhere on my Autoeurope account, thus I even can not follow it's status. "
" The car had small damages over all its body, and they found a "new" scratch on the door upon return. The drop-off parking lot is very hard to locate. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
WARSAW, PL - Reviewed by GABOR - 03 September 2024
" I still miss my jacket what I left in the car "
" I left my jacket in the rental car, and wrote email to rental station, but still no answer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by GEORGIOS - 29 August 2024
" All great! "
" Very friendly and efficient staff, car was virtually new and in spotless. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by MARVIN - 23 August 2024
" Very good service. "
" Very good... If possible, I'll choose it next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by PANAGIOTIS - 24 June 2024
" Good "
" Average "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
WARSAW, PL - Reviewed by VEDAT - 21 June 2024
" Was good value for the money "
" Counter staff was a bit slow "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by SZYMON - 11 June 2024
" We have are travelling still and have tried to call your centre. It's been very hard to get through as your post rental dept seems to never be open. "
" We had an appalling return. There was a minor scratch on the back bumper, one in a rental car that would be considered very normal. It was very likely there for many months. We did not notice it during the walk through and honestly would not have mentioned it as it was so insignificant. During the walk through we also didn't notice the drivers mirror that was completely cracked. We went back and let the worker know. Telling you this to show that this man was not actually expecting the car for defects during the pre rental. When we brought the car back this same man accused us of causing these scratches and told us to pay 180 Euro. For minor scratches! That we didn't make! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
WARSAW, PL - Reviewed by MARGIT - 29 May 2024
" Car was nice. "
" C. Staff was late in the morning. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by VINIT - 27 May 2024
" Overall ok. But had a very bad experience with Insurance as had to take on the counter of Alamo as was told my insurance which I already paid to auto Europe is NOT valid!! "
" Overall ok. But had a very bad experience with Insurance as had to take on the counter as was told my insurance which I already paid to auto Europe is NOT valid!! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by ROMAN - 20 May 2024
" in autoeurope.eu company - good prices for rental a car with fully insurance . Please only improve the service with take in new cars and not requested for cleaning and washing the car when will return ! Thank you "
" The car is new , The check in service it's fast . But they told me , that I must clean and wash the car when will return before check out . In all country haven't requested me for that ! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by PAVLOS - 11 April 2024
" First of all I would like to mention that our flight arrived at 23:45 on the first day of the rental and I immediately headed to the company office to collect the car. But there was a queue of other tourists and I couldn't get in touch because of the queue with the office worker and this happened at 00:15 when he asked me to pay a fee of around 40 euros for out-of-hours pick-up! Unfortunately I paid it even though it was not my responsibility since I went to the company's office before 24:00! I also have video where I recorded the queue when I realized the time had gone past 24:00. I would like someone in charge to explain to me why I paid this amount since I went before their opening hours but was delayed due to a queue. you can see that my flight actually arrived at the time I'm telling you and I went running with my bag on my back to catch it before they closed something that happened after I got to the queue at 23:58!!! I am waiting for a response from the company. Yours sincerely, Pavlos Tsipras "
" First of all I would like to mention that our flight arrived at 23:45 on the first day of the rental and I immediately headed to the company office to collect the car. But there was a queue of other tourists and I couldn't get in touch because of the queue with the office worker and this happened at 00:15 when he asked me to pay a fee of around 40 euros for out-of-hours pick-up! Unfortunately I paid it even though it was not my responsibility since I went to the company's office before 24:00! I also have video where I recorded the queue when I realized the time had gone past 24:00. I would like someone in charge to explain to me why I paid this amount since I went before their opening hours but was delayed due to a queue. you can see that my flight actually arrived at the time I'm telling you and I went running with my bag on my back to catch it before they closed something that happened after I got to the queue at 23:58!!! I am waiting for a response from the company. Yours sincerely, Pavlos Tsipras "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WROCLAW, PL - Reviewed by ONDREJ - 19 February 2024
" HI there, my reservation had been cancelled due to delay of my travels. The company called me at 1:30 am but I could not answer my call as I was travelling. When I tried to call back after four hours I was told that reservation was cancelled and I had to book a new car and paid 3x times more than original booking. I always book through auto europe but after this experience I might not use it anymore. I've been using you over 7 years now. "
" HI there, my reservation had been cancelled due to delay of my travels. The company called me at 1:30 am but I could not answer my call as I was travelling. When I tried to call back after four hours I was told that reservation was cancelled and I had to book a new car and paid 3x times more. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WROCLAW, PL - Reviewed by SERGEJS - 09 February 2024
" All has been nice and smooth, started from picking up car to drop off . Would use again . "
" Everything straight forward "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by SIAMAK - 08 February 2024
" I always use Auto Europe and i'm happy with their perfomance. "
" It was good but the it was just one person at the counter, which you need to wait and on the drop off for long time in order to talk to them. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by ERKKI - 05 February 2024
" I have voucher but not an invoice for the amount what I paid "
" Quick and easy ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by VSEVOLOD - 25 January 2024
" no comments "
" no comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WROCLAW, PL - Reviewed by PIOTR - 04 January 2024
" Not applicable "
" My Polish e ID card, e driving licence, credit card in Apple wallet was not accepted to get the car - was forced to pay for extra driver, forced to get full insurance and pay for full to empty service - overall extra cost over 250 euros "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GDANSK, PL - Reviewed by JERZY - 31 December 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by COLM - 29 November 2023
" Previously I would recommend Auto Europe without hesitation, now however I would recommend that the client check who is the final agreement with and if they can be sure that the car will be in adequate condition. I was told by the Auto Union rep that the contract would be cancelled however I have not been reimbursed as of today to my account. "
" Hello We arrived by plane on schedule at 10:00. There was no one waiting as indicated on the information from auto Europe. I called the number attached and was told that he would come in 10 minutes. Eventually he arrived after 30 minutes. The car was visibly dirty , outside and inside. We were told by the driver that we would have to drive with him to another car park. I felt very uncomfortable with the situation and also felt that if this was the overall approach to the rental customer experience what would the quality of the car be like . We told the Auto Union representative (the driver) that we did not want to proceed with the car hiring. We instead hired a car direct with Europcar at the desk. We paid more than planned but were confident that we would at least be in a car that was comfortable and safe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by JERZY - 26 October 2023
" The car was fine. The staff was friendly. The price was moderate. However, you should take detailed photos of a car on pick-up. Deposit is high and returned after a relatively long time; but this seems to be a problem of the banking system. "
" When picking-up the car no mention was made on possible scratches or dents. I found just one and pointed to a staff. On drop-off another staff checked the car very thoroughly and pointed me couple of very tiny scratches. Fortunately, I have taken several high-resolution level photos of the car on a pick-up. Otherwise, the repairing of these, most likely, would be charged from my deposit of €827. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by KIRIL - 25 October 2023
" I not used this car. Staff not like "
" I not used this car "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
GDANSK, PL - Reviewed by LIDIIA - 23 October 2023
" Because of this case I don't want to use autoeurope. Now travelling in Iceland I booked car directly from provider. "
" I should buy extra insurance three times expensive as a car because I didn't have physical credit card and they didn't want to charge debit card "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by FATMIR - 11 October 2023
" Not a single problem "
" Everything was correct and fine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by SERGEJS - 05 October 2023
" Nothing to add to above , top rates "
" everything was nice and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ANDRIS - 25 September 2023
" It ahould be indicated more clearly that company is not located in the airport. "
" Noone was waiting in the airport (although it was said that it will be the case), impossible to reach the company by phone. We were obliged to walk to their office (not in the airport) without knowing if there will be someone waiting. No apologies from the staff. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by DANIEL - 16 August 2023
" Strongly recommended! "
" Strongly recommended! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by STEVEN - 11 August 2023
" Overall, very good "
" Would like to compliment Arek, who handed over the car to us. We had to wait as the car was not ready, but he was professional and went above and beyond to make sure all was smooth for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by JEVGENIJS SOKOLOVS / - 04 August 2023
" 11111111111 "
" Still have not received my deposit back. Should be returned latest on 26/07/2023. 2 reminder emails have been sent to carwiz, no reaction "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by PANAGIOTIS - 24 June 2023
" Excellent "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by JON - 29 May 2023
" Bad experience. "
" Poor directions to rental car return at Warsaw airport. No Alamo personnel available. No paperwork for returned vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by NATALIA - 18 April 2023
" All was smooth. "
" All went well. The price was more attractive than from other providers. The car was almost new, in great condition, clean. The staff was polite. I bought full insurance so didn't bother about any scratches (though I didn't have any), I don't know how it would be otherwise. I would have preferred to return car in the presence of the employee rather than just drop the key in the drop box to get the return protocol confirmed on the spot. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ABDULLAH - 12 March 2023
" I tried to contact you by calling your phone number in Warsaw, but my phone does not accept calls. "
" - Difficulty accessing the leasing office site. Upon arrival, I did not find any employee at the rental office, and I waited for more than an hour at the rental office. - The agreed-upon car category was changed to a smaller size category, as a Mini Cooper was handed to me instead of the size required in the contract for the car because they did not have the required size, which caused me a lot of trouble because I had more than 4 bags and there were four of us. - Difficulty in returning the car. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 2
WARSAW, PL - Reviewed by NADEZDA - 15 February 2023
" things that affect the final cost of rent should always be notified in advance or at least highlighted in bold "
" did not take a debit card to pay the deposit. if you want to rent a car and don't have a credit card, then you have to pay the same amount as it cost to rent a car for a week. you have completely lost your mind! I have never had loans and credit cards in my life, why can't I pay with a simple card or cash - I can't understand! scammers! if you want a cheaper car, you will still pay the same as in normal rental office. absolutely do not recommend "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by JAN - 03 January 2023
" 100% happy "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ADI - 02 October 2022
" Autoeurope has to inform about needs in international driving license. CARWIZ was a first car rental company that asked for international driving license in my 18 years car rental experience and it's made a filling that they inventing rules to grab your money and this way to compensate low cost rental. "
" I paid 74 € for a car rent with ZERO excess, however at the counter agent asked for an international driving license (that was not appear in car rental conditions). For Zero excess insurance agent charged me in additional 74€. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by FLORIN - 22 July 2022
" Still waiting for the refund "
" You should not make any more business with ACE Rent. Very unprofessional and we almost got scammed by the ACE Rent employee. Waiting for the refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by PAVLOS - 09 June 2022
" Congratulations to your company. You just have to emphasize the prices which have increased too much! "
" The delivery of the car was Sunday and there was no employee who would pick it up. I had to ask for information from the hotel reception and finally left the car key and ticket in the delivery box that was in the office inside the hotel. This fact does not guarantee the customer that the delivery was ok, but fortunately in my case they released the warranty within a few days. Overall I would say it is a positive evaluation for the rental company. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SZCZECIN, PL - Reviewed by MARGIT - 20 May 2022
" Very helpful staff, new car. "
" Everything was great. Price was little bit high for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by BENJAMIN - 28 April 2022
" As always, very happy with AutoEurope services Thanks ! "
" Very happy with the car Shuttle service from the airport is not guaranted, but the office is not far so you can walk there "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by VSEVOLOD - 17 November 2021
" All was good "
" All was good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by MICHAEL - 17 November 2021
" All fine "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
POZNAN, PL - Reviewed by KONRAD - 11 November 2021
" Fantastic, helpful and very personal staff. "
" Fantastic, helpful and very personal staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by BRENDAN - 06 October 2021
" Good value for money "
" Overall good but i had a problem that there is no office at the airport. You have to call the polish number and then a staff member comes to meet you at the Hampton Inn. this was not at all explained on the voucher. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by THEODOROS - 19 September 2021
" - "
" Positive: - Free upgrade of car category - Very fast and swift handling of an incident ( dead car ) that I encountered during the trip -Pickup and delivery was very fast and easy ( besides waiting times - see below) Negative: - the counter is inside a hotel and I had to wait for the employee to appear for me to get and to return the car. They employee seem to come based on info of pick-up and delivery times provided by me. But when i decided to return the car 4h in advance, i had to wait for 1h hour ( after having called the company) for the employee to come "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by JOANNA - 02 August 2021
" All went fine. No issues at all. "
" Nice, new cars with low mileage. Speedy Pick-up and Return. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by VILIAM - 31 December 2020
" after 3 days i still didn't get back my deposit money! "
" after 3 days i still didn't get back my deposit money! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by ANDRZEJ - 18 October 2020
" Good as always. Will return "
" I was happy with their service, the way they communicate with me in advance , and the location of their office. Smooth pick up and return process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ANDRZEJ - 07 October 2020
" Very good. Easy, fast and competitive price "
" Profesional and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by FRANCESCO - 20 August 2020
" Excellent experience "
" Nice rental. I was given a better vehicle without extra costs. They delivered the vehicle to the hotel and I was able to take it back as requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by PAWEL - 01 April 2020
" Ok, good money value "
" Car was very cheap. It wasn't as good as Europecar (I took better version with automatic transmission etc), but it considering the price it was fantastic. They have some strange entries in the contract, ie one need to have receipt from the petrol station located not further than 5km from the drop off location, or one has to completely clear the car before the return (including exterior). Fortunately, I wasn't charged for any of them. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
KRAKOW, PL - Reviewed by RONY - 17 March 2020
" Had to cancel due to corona at last moment. But got no refund "
" Had to cancel due to corona at last moment. But got no refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GDANSK, PL - Reviewed by EDUARD - 11 March 2020
" I have some problems vith Global Car: 1. My reservation begin at 22-30. My plane arrived in Gdansk with delay in 23-00. I was in Global Car at 23-30 accordingly. Manager of Global Car said that reservation was cancelled.... 2. Manager of Global car informed me that my driver license is not international so I must pay 300 pln for rent car and supercover. But I know that Poland and Ukraine signed the Vienna Convention on the Recognition of National Driving License by both States. And what the most intresting, three monthes ago I did't have problems in Poland with my driver license in other rent company. 3. Manager global car forced me to pay 200 zlotys for a half tank of gasoline, although I said that I would return the car with a full tank + forced me pay 300 zlotys for supercover, although I showed her a certificate of supercover, which I bought in advance from another insurance company (rentalcover.com). Global Car Manager said, if I do not pay 200 + 300 pln, she will not give me a car. As a result I payed 500 pln. Can I return any money? And how I can do this? "
" I have some problems vith Global Car: 1. My reservation begin at 22-30. My plane arrived in Gdansk with delay in 23-00. I was in Global Car at 23-30 accordingly. Manager of Global Car said that reservation was cancelled.... 2. Manager of Global car informed me that my driver license is not international so I must pay 300 pln for rent car and supercover. But I know that Poland and Ukraine signed the Vienna Convention on the Recognition of National Driving License by both States. And what the most intresting, three monthes ago I did't have problems in Poland with my driver license in other rent company. 3. Manager global car forced me to pay 200 zlotys for a half tank of gasoline, although I said that I would return the car with a full tank + forced me pay 300 zlotys for supercover, although I showed her a certificate of supercover, which I bought in advance from another insurance company (rentalcover.com). Global Car Manager said, if I do not pay 200 + 300 pln, she will not give me a car. As a result I payed 500 pln. Can I return any money? And how I can do this? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ANDRII - 05 March 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by TUFAN - 03 March 2020
" Excellent "
" Very good and price is very good too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by PAVLO - 26 February 2020
" Автомобиль был новый,остался им доволен,получение и возврат было очень удобно "
" Всем остался доволен,общение с персоналом было отлично. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by TUFAN - 15 February 2020
" Very good "
" Kund, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by IGOR - 10 February 2020
" / "
" / "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by MANUEL ALONSO - 04 February 2020
" In order to keep up costumers, Auto Europe should make sure that the companies providing the services actually give a good one. "
" 1. I had to wait more than 35 mins to get the car to which I didnt get the key at the counter. I had to go and pick it up in a freezing parking lot In which I had to wait for 10 mins for someone to come with the car. 2. The car was not clean. 3. The car didnt even have enough water for the wipers. 4. Nobody explained the existing damages of the car. At the counter you sign a lot of documents that they do not explain what they are. 5. Car GPS was set to French - 6. Didnt get an explanation or price of the products available (insurances / full to empty return) They charge you for whatever they want then they pretend they dont speak english good enough. ( nor any other international language) IE. I speak French, Italian English and Spanish. They barely spoke English. I had the full coverage insurance but I wanted to give back the key at the airport counter myself. it was 8:30 and the counter was still closed. The worst rental car company I have ever hired. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KRAKOW, PL - Reviewed by DENIS - 02 February 2020
" Everything was nice "
" Quick. Easy. Cheap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by YELIZAVETA - 16 December 2019
" when I wanted to cancel the reservation, they did not pick up the phone, and when they answered 2 days later, they said that it was already impossible and they would not return the money to me. I am very upset "
" it was my worst car rental experience "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
GDANSK, PL - Reviewed by WALDEMAR - 25 November 2019
" average overall. more customer care would help. "
" unexpected top up of cover ,finally resovled. car had a wheel wobble not acceptable. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GDANSK, PL - Reviewed by EBUBEKIR - 13 November 2019
" Very kind and professional employees. New and clean cars with reasonable prices. "
" Special thanks for Jackob ob Gdansk Airport office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by GEORGE - 08 November 2019
" To book it's very efficient but to change name it is a lettel hard due I was going to be charged 35€ for an extra driver due I didn't have my card ready it was done the last minute on the hole it was good thanks "
" The staff was very friendly and due office is not very plesint but on the hole was very good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by LUKAS - 04 November 2019
" Very friendly staff and good value "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by KANAAD - 31 October 2019
" Zero Excess insurance purchased wth Autoeurope is not really "Zero Excess". When the damage happens to the car my credit card is chared and then I can TRY to claim it back from Auroeurope. Which I can imagine won't be easy. I've been using Auroeurope many times being unaware of this policy. Speaking of policies they are not clearly explained in the website and during the purchase. "
" During pick up we noticed few damages to the car. We had to go back and ask the person at the GLOBAL desk to acknowledge them. He at first wanted to ignore the damages and then he got visibly annoyed that I insisted to get a paper with signature that those damages were acknowledged. Secondly also at the pick up: the GLOBAL is pushing theirs full cover insurance on people claiming that the AUTOEUROPE's Zero Excess coverage does not cover the the damages on the spot. Meaning that if we have a damage to the car, GLOBAL keeps the 750EUR blocked on the credit card and we have to claim it back later on from AUTOEUROPE. If this is indeed the case I'm also dissapointed by AUTOEUROPE's Zero Excess insurance. Zero Excess means that we don't pay anything on the spot so the whole story made me confused and questioning whether makes sence to purchase next time insurance from AUTOEUROPE. During the rop off the car documents weren;t stll updated with the dameges I provided them during pick up. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
KRAKOW, PL - Reviewed by SHAI - 24 October 2019
" (Same as above) "
" Overall very good. However the KRK Airport desk is understaffed, and had just one rep that couldn't leave his desk to come check the car. Although everything was fine in the end, the procedure of checking the car together with the driver did not take place, and that's not ideal. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by GRZEGORZ - 19 October 2019
" Definitely will use global car hire again. "
" Quick and easy service at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by JOHANNES - 10 October 2019
" all ok "
" they did not have any data in their system, I have put in the autoeurope system opened at 07.00h , we had to wait 1hr "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by MIKE - 08 October 2019
" Received car full of scratches. On return they found "new scratch" Liars "
" Received car full of scratches. On return they found "new scratch" Liars "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by PHILIPPE - 27 September 2019
" Thanks to the employee at the drop off location we didn't miss our flight. It is really appreciated! "
" we rented the car in Warschau and had to drop it off at Krakau airport. Everything went perfect, except that we haven't been informed that the drop off is not at the airport but a a parking named TINA. We have been driving around in the parking garage of the airport what almost let us miss our flight. Please let renters know where the exact location off the drop off is. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by WILLIAM - 19 September 2019
" The rental was great for exploring far southeast Poland for the weekend. It made it easy for us to take side trips, enjoy the scenery, and visit historical churches in the province. "
" It was hard to understand the description of some of the rental insurance options. The TomTom GPS that was provided had a dead battery, so the counter staff couldn't go over it with us. So I had to figure it out by myself after plugging in the USB cable in the car. It took a while to figure out the settings, and I had to pull off the road at one point to turn on the sound. It would be good to have USB power at the rental desk so that all the settings could be checked. Otherwise the car was fine, easy to drive and clean. The driver side mirror was a wide-angle mirror, which made approaching traffic appear to be quite far back - took a while to adjust to that. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by GABRIELA - 17 September 2019
" The voucher lacked/gave false information about the car rental. I was one hour and a half late for reasons I could not control, and I did not call them as I thought I would just walk into the office and tell them the reason. But there was no office. I panicked and searched everywhere, spent at least 20 minutes searching around until I figured I could call them. So I called Auto Europe first, they hung up on me (I guess on accident?) and took a while to call back. In that time, I called Surprice. They told me they had a driver come and wait for me in the "agreed spot", which again, was not indicated in the voucher as such, and that "they left when they saw no one was coming". I asked what to do, they said to go to their office in Katowice Airport. I get on the bus to get there, and 10 minutes into the ride they call me to say they have cancelled my reservation because I was more than two hours late and nothing could be done about it. I called to demand explanations about it and say that I am angry because it should have been handled in another way, and both people from Surprice and Auto Europe were very rude about it to me and told me to search for responsibles in the other company. Not only did I lose 110€, but they made it look like it was MY fault not to know that there wasn't any office where the voucher said there would be, and that "I should have been there on time" to avoid problems. "
" The girl who attended my call gave me wrong indications, and her boss who called me later was extremely rude over the phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by YULIA - 01 September 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by ANDRIY - 15 August 2019
" Horrible service, never received my money back and still refusing to give it back "
" Horrible service, credit card was not accepted, another rental company next to them accepted my card with no issue, I need my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by OSVALDAS - 14 August 2019
" The consultant was very kind and helpful. I already recommended your company for my friends :) "
" We booked car and when we arrived at Chopin airport for some reason our card was denied. The one of Budget staff employee said that with that kind of debit card we couldn't leave any deposit/we could not change driver and so on.. The only one solution he suggested - was to cancel reservation and rent a new car. I asked if money from first reservation would be lost; he said that he don't know it is only "auto europe" matter. So we thought that our trip will be disaster, but I called to your company. And finally heard a pleasant voice (first day that time) ; the consultant was very kind and helpful. He gave as solution - and after his advices - we succesfully rent the same car as was planned. Thank you! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by MARKKU - 12 August 2019
" Good price, very good service at the counter, the car was better than I expected, and it was very easy to return the car back at the airport. "
" Good price, very good service at the counter, the car was better than I expected, and it was very easy to return the car back at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by AMIHAI - 03 August 2019
" * "
" * "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by ATANAS - 02 August 2019
" Global is a scammer company, you need to drop them as a local vendor. "
" I was scammed into paying on the spot 154 EUR. I want my money back. I have raised a complain with your customer service and have not heard back so far. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
WARSAW, PL - Reviewed by AMIHAI - 01 August 2019
" We will come again "
" Wounderfull servics "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by ROMAN - 31 July 2019
" AutoEurope put all the car rental contenders in one place, but since you can't really see the actual full price you'll pay due to "local taxes and fees", we will not be using them again. Also, since Global has has an abundance of complaints of exactly our experience, it is a wonder why AutoEurope still advertises for them. "
" On initial inspection, we noted and photographed all existing blemishes on the car, checked for spare tire, jack and emergency triangle (there were none), checked the fluids (wiper fluid COMPLETELY empty, oil looked clean and acceptable), and accepted delivery of the vehicle for our 5 day rental. No incidents whatsoever during our rental. Photographed the car again, returned the car to the parking deck (no attendant to receive it), delivered the key and parking paper to the rental desk, and continued to our flight. Once back in the US, we get an email bill for DAMAGES to the rear bumber for $247 USD, for a minute scratch of aobut 3 mm length on the UNDERPART of the bumper. We would have needed a magnifying glass and a flashlight to see it. They remarked on the return invoice, "Denting and Heavily Damaged varnish to foundation". REALLY?!!! And note that this is the same bumper with 6 noted damage spots at the time of pickup of the rental. If they had collected for each prior blemish they would have collected $1482 before us and "fixed the bumper" several times over. SCAM. We will NEVER rent from Global again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 4
WARSAW, PL - Reviewed by ANDRZEJ - 30 July 2019
" It was a big disappointment for me. Global Car will always remember as a trap. About Auto Europe: as always everything as described. Reliable and professional. "
" Many times I rent a car through Auto Europe; in Italy, Spain, Israel. Always local staff attended during pick up and drop off. Protocol was signed by both party and everything was clear. In case of Global it was otherwise. First they gave me the keys and told me that car is waiting in the parking. And that protocol with all flaws I will get by mail immediately after pick up. I got a few hours later. No option to say I don't agree... The worst thing happened when I returned the car. I didn't find that on back passenger seat, was some dirt, which on the photo looks like stain. . Probably from the beach sand, because we spend few days going to the beach. If I had seen it, I would clean it, without hesitation. No food or drinks were consumed in the car. When I returned the car, I asked the guy to call me in case of anything they would find confused with the quality of the car. He told me they will check the car later,and will send protocol... hm. They did 5 hours later. No details about the stain. I did not know about this dirt. I live nearby, I would come to see it myself. Instead, TWO DAYS LATER, they sent me photos of this dirt on the seat and ... fined me by 500 zl , roughly 125 EUR!!! This is ridicules. I simply consider it as additional profit to relatively low rate of rental. This is like regular policy. This amount is like 60% of total bill... And why days later? Why such big amount for easy cleaning?!!! I have never returned a car in bed condition, and this time would be the same if I had seen seen this dirt. Or I would clean in on the time of return, if somebody assisted me. I'm sure that reliable car hire company, don't treat they clients this way. In September, I'm planning to hire a car in Italy where I'm going. But, to be honest, I'm confused what to do. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by HAMILTON MANUEL - 30 July 2019
" Its a shame that autoeurope.com partners with professional scammers like Global and gives them the opportunity to thrive and deceive people all around the world. If I had read the reviews in other sites I should've known better. Next time I will use autoeurope.com just for reference in prices "
" SCAMMERS!! AVOID LIKE THE PLAGUE! Rented a smart (or similar) for 1 and 1/2 days to go to a funeral, gave us a kia seed kombi (which I saw at the parking lot was 2 times bigger). Car stayed in private parking most of the time no damage was done. Ended up getting charged 300€ for some 3 mm spot and one tiny scratch that nobody could even see or remember if it was there before or not! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KRAKOW, PL - Reviewed by SAMPSA - 24 July 2019
" Fast service "
" Affordable "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by RICHARD - 19 July 2019
" Great experience. "
" Everything went well. I liked the new features. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by HAMILTON - 11 July 2019
" Its was good despite not getting a car similar with what I have booked "
" I was supposed to get a car similar with Toyota auris but ended up getting a large Toyota corola which I declined in favour of a smaller skoda fabia. Next time I won't be paying more for a type of car that it is not available "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KRAKOW, PL - Reviewed by PAULO - 20 June 2019
" second time i rent a car with Budget. Very satisfied with the service. Highly recommended "
" second time i rent a car with Budget. Very satisfied with the service. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by DRAGOS - 03 June 2019
" Car was dirty inside and out and missing washing fluid as well. "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by SRIRANGAN - 27 May 2019
" Though I booked last minute, your customer service followed up next morning & confirmed my booking. "
" Partner agency- YourRent in Warsaw airport was very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
WARSAW, PL - Reviewed by CHRISTOF - 23 May 2019
" Not a great experience @ all.. "
" Not had the correct price on the system, had a dirty car, had to wait 1 hour on Arrival, no one there to check the car on return. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 6
WARSAW, PL - Reviewed by IVAN - 08 May 2019
" ! "
" ! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by DMITRII - 30 April 2019
" Autoeurope is an awesome service, I like you very much, guys, but AVIS office in Warsaw Airport cannot be recommended to anyone else. "
" Very rude salesperson at the counter, I will never deal with Avis Warsaw Airport again - only Europcar. I was charged for different things without a reason, they tried to impose me their insurance and when I refused, they got angry. Finally, they didn't put my company to my invoice and specified wrong country - Ethiopia instead of Estonia. This is funny, though, but still, I'll never get any car from Avis Warsaw Airport again. Very, very dissatisfied. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by JAN - 26 April 2019
" As above "
" After returning the car my credit card has been charged for 300 euro due to the 1 cm scratch on the front door. I'm not able to verify whether the 1 cm scratch was there before. You can only notice that in a big zoom. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
WROCLAW, PL - Reviewed by SEBASTIAN - 25 April 2019
" Easy return, cheap option for extra insurance "
" No problems, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RZESZOW, PL - Reviewed by TOMASZ - 19 April 2019
" I got a car for the lower class I paid for Golf I got a Polo employee a global blame AUTO EUROPE "
" I got a car for the lower class I paid for Golf I got a Polo employee a global blame broker the car was not clean at all global stole 200 euros from my deposit, the global employee did not send a bill for damages, I did not receive the return and pickup protocol they do not answer emails, do not answer the phone, do not call back in one word thieves !!! the case will be referred to court "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KRAKOW, PL - Reviewed by GRYGORII - 17 April 2019
" Very long refund of deposit. I returned the car on April 14, 2019. There is no deposit yet. Next time, choose another company. "
" Very long refund of deposit. I returned the car on April 14, 2019. There is no deposit yet. Next time, choose another company. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by CRAIG - 02 April 2019
" Same as above "
" I picked up the car from the train station in Gdansk. It was a little different than what I expected because the company doesnt actually have an office in the train station. That was not clear from the website. It means that someone needs to drive the car there for me to pick it up from there. It also means that there needs to be a series of phone calls to time the car and my arrival as parking is limited. Same when giving the car back. I did not like this part. I meant that I need to navigate Gdansk trafic in rush our to get the car back to a guy who is in a hurry to get somewhere else. In any case, the car was good, all representatives of the rentor were very good, no complaints there. Timing was fine. Overall a good experience. The only thing I would change is that I would have taken the car from the airport if I had known there is no actual office in the train station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by CHARALAMPOS - 31 March 2019
" We read an amount that was actually twice. "
" We never managed to rent the car at all though that we never get the price auto Europe was advertised. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by JUSTYNA - 07 March 2019
" all proceedings smooth and efficient "
" all proceedings smooth and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by CESARE - 28 February 2019
" It is usually good value for money, not this time "
" I found it ridiculous I had to pay more than double the rent value to insure the car windows and tyres. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by GEORGIOS - 26 January 2019
" I am very satisfied! I would choose them again. Everything was perfect "
" Everything was perfect!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by MR. GODFREY - 20 January 2019
" Car was clean and model was the same one which was shown on their site when booking was made. "
" Overall a positive experience. However, 14 days after I dropped-off car, Budget has not yet unblocked amount from my credit card although they promised to do so when I handed over the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by GARETH - 14 January 2019
" Autoeurope should look after its customers and if bad feedback of rental companies are being done by customers, they shall ban bookings with them "
" Rented a van from Krakow poland, 5days for 117eur with this company and after returned back the following day I receive an email that I was going to be charged 112eur for internal van cleaning!! The photos showed that the floor was dirty (obviously with shoes) and seats because there was some pieces from buscuits. I am still fighting for refund after almost 1 month! Unbelievable, to clean inside the van will cost the same price I rent the van! Thiefs!! Thats all "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 5
WARSAW, PL - Reviewed by ALEX - 03 January 2019
" Good Rates and coverage! "
" Professional and Friendly. Pick up was a bit slow (1 staff at the desk around Christmas time pick up). However, the drop off, went super fast and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by JAKUB - 02 January 2019
" Everything clear. "
" Everything clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by KIERAN - 16 December 2018
" I have good experiences with Auto Europe generally "
" I was charged late pick-up charge of Zl50 and overage of Zl50, No discussion. Really annoyed! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by OLEKSANDR - 15 December 2018
" Was charged in the amount of reservation, but a car had not provided. Disappointed. Will open "chargeback'' case in my bank. "
" Incompetent staff at the desk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GDANSK, PL - Reviewed by FRANK - 10 December 2018
" Bad experience to charge people more money than the agreement if the car takes 180 polish money. You can't charge people a 100 more so unfair because as soon as the car was empty it only took 180 from the petrol station "
" My husband booked a car .As soon as he arrived he forgot the PIN number of the card so the man behind the desk told him ok so to take the car I will charge you the fuel tank and they fill up the tank of the car and he charged him 280 polish money but when the tank was empty and my husband went in a petrol station the car took only 180 polish money so they steel my man hundred more this is really unfair for sure we never will use your cars again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by GORAN - 30 November 2018
" over all auto europe is the only site i use to book all my rent a car services around the would . So scams like Global are first for me and surprised to read so many negative comments about serious damages done to different clients through their time. Please have in mind your reputation is also in stake when you deal with cheating companies like this one. read more feedback on the companies before you allow work with them. "
" dirty car, do not check it with staff when you pick up and drop off and then they make up scratches and bumps and charge you far more than usual damage which cost more than full insurance coverage. This has been done to many clients and some have already went through law suits with the company. as a tour operator using all your time your site for renting cars all over Europe I recommend you do not continue collaboration with this company,. it will ruin your reputation. They bate you with cheep prices and then kill you with made up damages which by the way came 2 days after rental has been returned. So Global should not be part of your team ever again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GDANSK, PL - Reviewed by JANINA - 23 November 2018
" All well as always. "
" Global Gdańsk, Poland: Staff didn't talk through any of the documents, just demanded signatures. Car was in a good state but very difficult to find without a number on a public parking. On our return the Global office was closed, even though on a weekday during business hours. We were asked to drop the key in the letter box. No one inspected the car or anything. Later on we received a damage protocol stating a new scratch and being charged for that from the credit card. I had good experiences with Global in other countries before so this might be a "polish" way of treating your clients, so for us no Global ever again in Poland! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by YULIA - 09 November 2018
" Had one issue couple of years ago; it was solved but with some effort from my side. "
" Great overall, not 10 for counter staff efficiency due to relatively long waiting time - manager was busy with other customers, but it didn't seem that long with us "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by DMYTRO - 09 November 2018
" every time i don't have problems with booking) "
" new car, i'm satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SZCZECIN, PL - Reviewed by PRZEMYSLAW - 31 October 2018
" I got best price for rental, that was my goal. "
" Very good car, free of charge upgrade 2 class higher. Absolutely no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by ADI - 31 October 2018
" At the total, good experience. "
" Very good and quick service. Price details for late night tariff was added but wasn't clear to me that wasn't paid. Other than that great experience, good car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by KONSTANTINOS - 29 October 2018
" Always satisfied "
" Excellent condition of the car. Price could be cheaper "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by OLEG - 18 October 2018
" Using only AutoEurope for car rent. Very professional service and best prices. "
" It was 5+2 seats car booked but Global was not able to offer any car with big enough place even for 5 passengers with luggage. We got more expensive car, but much smaller (Mercedes Benz GLA), not convenient for long trips for 5 adults. Car wasn't prepared for us as was just returned. We should agree with this because there was no other choice. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
WARSAW, PL - Reviewed by SEMIR - 17 October 2018
" Portal is ok. Information sharing and responsiveness are good. PDF can be improved since information is everywhere, but in general ok. "
" Information not clear (how much I have to give for deposit, how to return a car and where, what is the final price. Women at the desk really unpleasant I didn't get any documentation for renting except keys and card for exiting from parking. When I returned the car (finally) I asked for a car check/inspection in order to avoid any surprises and they told me that they will do that later. Now I see 90eur more taken from my account and no explanation (mail, call etc.). Overall value is ONLY because of the car. Everything else around it is bad, really bad customer experience. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by GIEDRIUS - 27 September 2018
" If you are going to use such companies as GLOBAL for further car rental services, I will definitely not use your services again I would not recommend you to any other person. "
" At first I thought that everything with GLOBAL would be ok, but after the return of the car they started sending me e-mails saying that I damaged the car but I know that it not true. I tried to contact them by phone and e-mail but the did not respond. And now they are threatening me to charge my credit card as liability for damages... If you would check internet comments about this company you would see that I am not the first and sadly not the last that is going to be scammed by this company... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WROCLAW, PL - Reviewed by SLAVA - 27 September 2018
" by Auto Europe company easy to order and very professional service. "
" I would like to send a negative feedback about the rental company "GLOBAL" that I was rent the car. The rent car information: Voucher No. EU13830714-3 GLOBAL reservation No. U700003197 1. The desk of car rent GLOBAL was closed when we came to get the reserved car. Nobody was in the desk. 40 min after phone conversation the employee came to a desk. 2. The car, that I reserved before, wasn't ready on the airport parking, therefore my family 3 person and me (after night flight) droved to another parking place (10 min along) to get the car. In this parking, the car that I reserved wasn't, therefore we took another a car. This parking there was no light and we can't see nothing on the car body therefore I didn't sign any documents before getting the car. 3. The next morning we checked the car and founded more damage on the car body, but we were far away from airport. 4. According to reservation I will must to pay 50.0 euro for cross border, but the GLOBAL employee took 60.0 euro from me about it. 5. on the return day 24/09/18 at 12:30 AM the desk of the Global rent was closed again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
WROCLAW, PL - Reviewed by JONATHAN - 24 September 2018
" very easy. Good service. "
" Hi all was fine. Can you supply copy of the invoice: jon.gibbs@uk.atlascopco.com "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by CÉSAR - 17 September 2018
" Auto Europe is very eay to use and provides a good tarif. "
" Its price - quality is very reliable. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by PIOTR - 03 September 2018
" Not a problem at all. I am always booking cars with AutoEurope. Most important for me is, that AutoEurope is providing 24h phone service. "
" Very fast and professional service. Car was brand new, drive smoothly without any problems. With full coverage, drop off is very fast :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by EYAL - 24 August 2018
" My experience with autoeurope depends on how you handle this problem "
" Very bad They mailed me just now, claiming an extra fee for out of hours drop-off, although that was mentioned in the voucher. Besides that, the car had a big dent in the door that they do not report to me in advance. I expect your involvement in order for them not to charge me extra for the early drop off Looking forward to hearing from you as soon as possible "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GDANSK, PL - Reviewed by ANTHONY - 21 August 2018
" It is difficult to rate my experience because we did not pick up our rental car. I booked the car last-minute and did not realize that I would need an International Drivers Permit (IDP) to use it. When I canceled, I did not receive a refund. "
" It is difficult to rate my experience because we did not pick up our rental car. I booked the car last-minute and did not realize that I would need an International Drivers Permit (IDP) to use it. When I canceled, I did not receive a refund. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
WARSAW, PL - Reviewed by GEORGIOS - 21 August 2018
" Everything was excellent, perfect car "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by AMIR - 09 August 2018
" due to that reason whicj auto europe did not mention "
" everything was fine except the deposit money when he asked to about 5000 Swedish krona or you can pay 9 euro per day and avoid the deposit. that was the only thing i did not like and not recommend. Cuz i have ordered the full insurance version which was more expensive but also asked to pay 50 euro again "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by FRANCIS - 01 August 2018
" Good experience no hassles with the online rental and the actual vehicle hire in Poland. "
" Location of the rental desk in the terminal is a bit tricky to find as it upstairs not on the main concourse. Otherwise no problems good car and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by EDOARDO - 31 July 2018
" Very good service as always "
" The only con is that they don't have an office so everything is managed in the parking. A person will wait you at the terminal with your name written on a sheet "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by DEEPAK - 29 July 2018
" Had a great experience "
" Satisfying "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KATOWICE, PL - Reviewed by HA YOUNG - 27 July 2018
" Good!! "
" when I drop-off, I am different experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by JOÃO - 24 July 2018
" Nothing to report except the question about the time to unlock my deposit on my credit card. "
" I still have the deposit locked in my credit card (487,09€). Since 17/07. So many time to unlock it? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ARIE - 22 July 2018
" O.K "
" O.K "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by PATRICK - 12 July 2018
" bardzo dobrze "
" was lucky to get a nice Jaguar instead of a budget mid-size vehicule! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by JUN WEI - 05 July 2018
" Hi can you guys contact me, we got into an accident and I might need to claim. The people at your rent have been very helpful. "
" Hi can you guys contact me, we got into an accident and I might need to claim. The people at your rent have been very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by PRZEMYSLAW - 04 July 2018
" Good car in good price. "
" Good car in good price. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by DAMIR - 04 July 2018
" See above "
" My reservation was missed. I had to wait 30 min. for new car but it was a bigger one what was pleasing. There is still hold on, after one week, on a guarantee sum of money although I received an e-mail on July 27th in which it was stated that the car was returned back without remarks. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by EKTOR - 29 June 2018
" The worst car rental experience I've ever done. And I've done enough in other countries with other car rental companies as well. "
" Οn 17/06/2018 when I came to pick up the vehicle I booked (150 euros) your partner who gave it to me, charged me extra (180 euros) by saying that the original bookings do not apply on 13/06 /2018. At this time my credit card has two charges for a car.Except your partner assured me that I'm not obliged to deliver the vehicle with a full tank since I paid full cover.I searched for the car at the meeting point (Warsaw Central Railway Station) for 30 minutes without any sign of your company and no one has contacted me.Your partner was an unacceptable professional and without knowing English. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by MARIJUS - 27 June 2018
" Best price. "
" Very fast pick up and drop off. Friendly and attentive staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by HRIBAR - 26 June 2018
" Excelent "
" Excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by ALEKSANDRS - 12 May 2018
" Ok "
" Free apgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by EMRE - 23 April 2018
" Generally good. "
" Deposit were way too high other than that it was good. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
KRAKOW, PL - Reviewed by ALEXANDER - 16 April 2018
" Definately will. "
" Global is a great company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by MIHAI DAN - 14 April 2018
" very good! "
" VERY PROFESSIONAL! THE STAFF CAME TO CHECK THE CAR AT THE PICK UP AND AT THE RETURN "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by BARBARA - 13 April 2018
" Will rent again from Enterprise. "
" friendly, efficient and helpful. Car very good condition and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by WLADIMIR - 31 July 2017
" although the agency was late with both bringing the car to the pick up location as well as picking up the car when returning, overall good service and friendly staff. No disturbing things with extra insurances or surprising additional costs. Most hassle free car rental I've had. "
KRAKOW, PL - Reviewed by CARLINA - 25 July 2017
" I reserved an Automatic Transmission vehicle but the supplier only had Manual. I called for over 1 hour, trying to get connected to someone who could help find a supplier to get the car I reserved with no success. I ended up having to reserve through another company. This was unacceptable service. "
" They did not have the car that I needed, therefore I did not reserve with them "
KATOWICE, PL - Reviewed by SANDRA - 18 July 2017
" Second time I rentes car, easy. Took a while beforen I got the approval. When I called Very friendly on the phone. So that part is okay. But I dont think you should work with the partner that I had the car from. Very unprofessional! "
" They were Very friendly but the explanation of everything took nearly an hour! They asked me where I was going to. So I told them my main goal was Ostrava, only 110 km away in Czech, because my daughter was playing the European championship softball. I also told them I wasnt going to drive a lot in the 7 days, only from hotel to field. I think I only drive 500 km! When I came back They made me pay over 80 euro's extra because I went to a different country and I had not told them. The car was Great and new. But this is Very dissatisfying. I hope you can do something about iT. If I would have known I would have chosen a different Company. Is there a chance to get my money back, I dont think iT is fair!!! "
KATOWICE, PL - Reviewed by KONSTANTINOS - 28 June 2017
" I use Auto Europe the last six years. "
" very good, new and clear car Volvo V40. good services. "
KRAKOW, PL - Reviewed by BERNARDO - 17 June 2017
WARSAW, PL - Reviewed by DAVID - 29 May 2017
" Fantastic! Great car & service. "
" Fantastic! Great car & service. "
WARSAW, PL - Reviewed by VARDAN - 22 May 2017
" On the webpage of reservation there weren't information about extra charge of traveling outside of Poland. Only I have been asked for "am I going to travel eastern countries of Europe?". I have informed about extra charge only on reservation confirmation letter. "
WARSAW, PL - Reviewed by MICHALIS - 16 May 2017
" I face a serious problem with GLOBAL. It charges me a damage I have not done. I can justify it, but the space does not reach me, if you will, I will send you an analytical e-mail. I discovered that it does it systematically. You can see opinions on the internet, but the same situation faced a cousin in Berlin. I have all the correspondence. Moreover, the company does not send me the proof of payment for the damage, which I could get my money from you because I was insured. I think you should protect your customers from such companies. I'm waiting for your answer to plan my next actions. It is the second time that a had problem renting a car via Auto Europe. I hope it will be the last one. The last time I lost some money. "
" Very disappointed. Global did not have an office at the airport, it had to be mention. Delayed to deliver it to me. It charges me with damage that has not been done. I sign in a tablet, without seeing all the pages and without excluding it being changed afterwards or adding others, since each page is not signed. The whole text is in Polish and not in English, so I do not know what itis writing. The employee did not read it to me just told me all OK. So Ι just signed up for the delivery of the car. The alleged damage is something that it cannot been seen in the photo and clearly did not come from me, maybe normal wear, Maybe it was before. GLOBAL did not send me any proof of payment. It is unacceptable to pay anything no proof no work done. "
WARSAW, PL - Reviewed by GIRTS - 09 May 2017
" Very easy & excellent. "
" I arrived late in the meeting point. It is hard to find at the Warsaw airport rent a car "Global" office. The airport has no information about the "Global" office. Rental car (the car was trimmed, without damage and new) and customer service was excellent. "
KRAKOW, PL - Reviewed by VLADIMIR - 05 May 2017
" So far I have enjoyed booking with Auto Europe. While I do not get necessarily massive discounts (in other words I could find comparable fares elsewhere), the additional insurance to push down CDW tends to be the cheapest (the question of course is how a reimbursement process would go should I ever use it). "
" Fortunately, everything worked out fine. It is a bit pity that MM Cars does not have its stand directly at the airport, but transportation from and to the airport worked out fine. So I was generally satisfied with the service. "
GDANSK, PL - Reviewed by ROBERT - 05 May 2017
KRAKOW, PL - Reviewed by TIIT - 02 May 2017
" Proffesional and very good service. "
KRAKOW, PL - Reviewed by CAMELIA - 28 April 2017
" The rental companu dont have office in the airport. They didnt expect me. I call to their call center and they give me 2 phone number in order to call and may be someone will come to give me the car. I dont rental the car finally because i spend to much time in the airport and i have to arrive on a meeting. "
POZNAN, PL - Reviewed by MARIO - 15 March 2017
" I gave neutral because the car was advertised as In Airport before I booked and ended up with Meet & Greet instead after booking. Car was handed to me out in the rain and cold on a petrol station forecourt. The petrol was also advertised as Full to Full but I got 1/8th of the tank full instead. On the bright side, the young lad who gave me the car was polite. I would also like to tell you about a previous booking where you charged me for speeding/parking/whatever fine when no evidence was every shown to me. According to the internet, there is some kind of scam going on. "
" I already said what I had to say. "
LODZ, PL - Reviewed by KRYSTYNA - 13 March 2017
" Very pleased with the car and service. Thank you. "
" As above. "
KRAKOW, PL - Reviewed by DENYS - 11 March 2017
" Everything was at a high level: from getting a car and ending with a return ... a very good and serious firm ... I recommend "
" Very convenient ... it came quickly ... I recommend "
WARSAW, PL - Reviewed by CORNEL - 27 February 2017
KRAKOW, PL - Reviewed by ALEXANDER - 27 February 2017
WARSAW, PL - Reviewed by PIOTR - 16 February 2017
WARSAW, PL - Reviewed by CORNEL - 13 February 2017
WARSAW, PL - Reviewed by DIMITRIOS - 13 February 2017
" The most terrible service I had for years. We had to wait for 2 hours for our car in Warsaw, because they went to the wrong airport, event thought our confirmation wrote the right one. Even worse, they lied about it and told us that the delay was because of the traffic!! (But the driver who deliver the car told us the truth). The manager also told us to find a hotel near airport and go next day to our hotel in Krakow because the traffic jam is huge! BIG LYER! Thanks god we didn?t believe him and didn?t ruined our vacation. But we almost lost our hotel in Krakow, because we had a 4 hour trip, and we arrived there after midnight! Stay away!!! "
WARSAW, PL - Reviewed by JANUSZ - 09 February 2017
" Very good, easy to arrange "
" Generally OK, but the car had marks which were not identified at time of collection (short delay in leaving the car park to record all defects). "
WARSAW, PL - Reviewed by MICHAEL - 07 February 2017
" As always great, fast, reliable, good prize "
" Great service, only office was a bit hidden (so not easy to find) but great personal approach "
WARSAW, PL - Reviewed by MOHAMMED - 17 January 2017
" I haven't received the car, as it is too far from Warsaw International Airport. "
" I haven't received the car, as it is too far from Warsaw International Airport. "
WARSAW, PL - Reviewed by GEORGIOS - 03 January 2017
" Customer service not friendly and not helpful at all. "
" Had no confirmation that the deposit is going back to my account even though I was promised so by customer service. "
WARSAW, PL - Reviewed by ANDREA UGO - 13 December 2016
" I arrived at the pick up location a bit earlier than planned as my travel had anticipated and there was no indication on the voucher/website that this company doesn't have any office at the location. On top of that the car was delivered later than planned. "
KRAKOW, PL - Reviewed by IOANNIS - 11 December 2016
" The staff was very friendly and helpful. The car was good and new. The only drawback is that I have reserved an open astra and I got a Hyandai i30 which was smaller. "
GDYNIA, PL - Reviewed by MARIOLA - 08 December 2016
" The service company and car was perfect, Only the quarantine which charge to my credit card PLZ 1500 it is too mach. "
KRAKOW, PL - Reviewed by ALEXANDER - 23 November 2016
WARSAW, PL - Reviewed by ALEXANDER - 17 November 2016
KRAKOW, PL - Reviewed by YOSHITAKA - 15 November 2016
WARSAW, PL - Reviewed by KRYSTYNA - 30 October 2016
WROCLAW, PL - Reviewed by LUCA - 25 October 2016
" Really convenient and easy to use. It was my first time trying your service and I would surely consider this again for my next car rental in future "
" The vendor was not perfectly on time and I needed to solicit the meeting via phone. By the way the overall experience was good and car in optimal conditions "
WROCLAW, PL - Reviewed by ANTONIO - 18 October 2016
" The GPS was only in polish, so it was difficult to read the instructions "
WARSAW, PL - Reviewed by DE FRESLON DE LA FRESLONNIÈRE - 17 October 2016
KRAKOW, PL - Reviewed by MIHAI - 21 September 2016
KRAKOW, PL - Reviewed by ALEKSANDRA - 18 August 2016
" i had to wait tje entire weekend to find out there was no car i wanted but then the consultant was helpful and found a car for me "
" very good experience, excellent car, good customer care "
KRAKOW, PL - Reviewed by ÉRIC - 17 August 2016
" good contact with 2 people from location rental you choose en cracow very kind and helpfull "
WARSAW, PL - Reviewed by MARTINO - 14 August 2016
WARSAW, PL - Reviewed by AGATA - 01 July 2016
WARSAW, PL - Reviewed by ANNA - 15 June 2016
" Service super, car fantastic, everything was very, very good. "
" Service super, car fantastic, everything was very, very good. "
KRAKOW, PL - Reviewed by ALEJANDRO - 21 February 2016
" muy satisfecho , gracias. "
" muy satisfecho , gracias "
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