PAYLESS ICELAND Car Rental Reviews

REYKJAVIK, IS - Reviewed by ARPAD - 15 August 2024

" :) good "

" :) good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ILIAS - 12 July 2024

" Όλα ήταν μέσα στον προγραμματισμό "

" Πολύ καθαρό και πολύ αξιόπιστο όχημα "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ROGER PETER - 02 June 2024

" --- "

" --- "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by EDWARD - 18 October 2023

" The car gave a warning due to low tire pressure. After inflating the tire the warning would continue. "

" There should be a shuttle service to the car lot. We had to walk to the lot on the street in the rain with no clear idea which car was for us. My wife stumbled and fell. She has been in pain from a bruised chest ever since. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by EDVINAS - 12 March 2023

" Prices are good but support still investigating my problem. It's more than two weeks passed, and yet no results :( "

" The car was good, but the tank of windscreen washing liquid was almost empty. I was forced to buy and fill the liquid myself, and it was not refunded. Also, the petrol tank was not full :( "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by NICOLAS - 10 August 2020

" Very convenient way to compare offers including local deals. I also appreciate the possibility to subscribe to insurance package without surprise (better than discussing it at the pick-up counter) "

" Counter inside the airport. Better car than expected. Everything went fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by LAURA - 14 June 2020

" My cancellation was not within the 48 hour window, but 48 hours of notice was not possible due to travel being canceled last minute. It would have been nice to have more consideration during a global pandemic. "

" My travel reservations were not possible due to COVID and I never rented the car and was not refunded a dime. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by KONSTANTINS - 04 March 2020

" Positive, thanks. "

" Very good staff. Fast pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by CIRIL - 18 August 2019

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by PAVEL - 07 August 2019

" Everything was OK "

" Everything was OK "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by VIVIEN - 05 June 2019

" Renting was easy and came at a reasonable price. I would welcome you to be clearer on giving pick-up address and also the payment methods. "

" More clear navigation to the pick-up point would have been useful. At the airport we stood in line for half an hour, then we were told that we have to pick up the car at a different location where we had to walk with all our luggage. This was not convinient. Otherwise, I am very satisfied with your service. Thank you for that :) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by GABRIEL - 24 April 2019

" Nothing special to add "

" First of all, the counter was very difficult to find. After I queued for 40 min at the counter where it is written "Payless", the woman told me that I wasn't at the right place. I had to go outside the airport, walk 500m to the last building with a hidden entrance. When I eventually found the place, after asking two other people, the woman told me that I was strongly advised to take their insurance which costs almost the same price as the rent itself. I've been told that without that insurance, they would charged me at least 500 euro for a very small scratch. I chose not to take it and everything went well but this made me stressed for the whole stay. For the car itself, I cannot complain, the price was fair and I even got an update. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by ALEXANDRE - 06 February 2019

" Very reliable platform! "

" Very nice and smooth check-in and check-out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by TEEMU - 20 October 2018

" Positive experience "

" The car rental was extremely cheap, but the car wasnt in very good condition. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by WIKTORIA - 20 October 2018

" the most unpleasant experience in my renting history, dirty car with 1/3 petrol tank, engine almost dead, nice in the car and smell impossible, its dangerous to rent these cars to anyone. Had to wait 2 hours for this car and was afraid to drive it, could you please contact the renter to reimburse my petrol which i filled to full. "

" the most unpleasant experience in my renting history, dirty car with 1/3 petrol tank, engine almost dead, nice in the car and smell impossible, its dangerous to rent these cars to anyone. Had to wait 2 hours for this car and was afraid to drive it, could you please contact the renter to reimburse my petrol which i filled to full. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by ASAPH - 07 October 2018

" Good. "

" Poor condition of 4by4 cars. Did not leave parking lot with first car. Second car offered had its share of issues. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by KARA - 28 September 2018

" Booking the car on autoeurope was very easy. The car was not great but we made it work. "

" The car was very beat up. The car made a terrible noise and warning lights were on. We actual thought at one point the car might break down. We lost tire pressure at one point and had to find an airport to have it checked. The car had been run into the ground. It made it the whole 10 days in Iceland but it had us worried "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

KEFLAVIK, IS - Reviewed by WILLEM - 14 September 2018

" It should be possible to file an insurance claim online / through an online form "

" Vehicle was good although not brand new Pick up and drop off was fast and easy "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by RADU - 21 August 2018

" GOOD SERVICES. OPEN FRONT-DESK 24 HOURS. FRIENDLY & PROFESSIONAL PEOPLES "

" GOOD EXPERIENCE. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by MAREK - 21 July 2018

" In voucher from AutoEurope was written that locally accepted credit cards include Diners, which wasnt true on site in Keflavik. Luckily Payless rental accepted our Diners credit card on exception, otherwise we probably wouldnt be able to rent a car at all!! It was very stressful at first, but it ended well. "

" At first our Diners credit card was rejected by staff, luckily after a while they went to ask manager and accepted our credit card. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by KARLIS - 17 July 2018

" Good overview of all competition and easy to find the best offer. The only drawback was paying the full rental amount upfront. "

" Sold by Payless but executed by Budget/Avis at Keflavik. Car had 140000 km on it, a few small scratches and old windscreen wipers, but beyond these minor issues was well maintained and clean. Fast and friendly service without any problems. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by ANTON - 09 July 2018

" Smooth and welcoming. "

" The next day after I picked up the car it did not start. There was only a clicking sound on turning the key, radio and headlights were not working. I called the breakdown line and was told that probably the battery is dead, it is not covered by insurance and I need to pay local mechanic 10 000 ISK (~$100) to come and fix it. I'm sure it wasn't my fault - I didn't leave anything in the car turned on overnight, and I took key with me. Fortunately, the owner of the guesthouse I was staying at was able to help. We tried to jump start my car from his car using jumper cables - it didn't work. He supposed that the starter is a problem. Then, we tried to push start my car with a rope and it worked. No problems occurred after that. Overall, the car is in good condition, except this pesky incident, and staff is nice. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by GERRIT - 19 June 2018

" see above. "

" I was given a Duster instead of a suzuki Vitara (which I had rented for the better seating as my wife has back complaints) because "I had rented that"(the keys and stuff were already prepared). The drivers door did not close well causing lots of interior noise. Mechanically fine car. drove well. Consider making sign "payless"more noticable, as it too a bit of work to find. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by BOBBI JO - 16 June 2018

" Everything was great except returning the car, the process was easy but the computer system was down so I got no paper or email confirmation that the car was returned and receipt for the total contact/payment made. I would really like to have a finished receipt for my records. The guy at the counter said one would be emailed to me as soon as the system was back up so either your system is still down (i doubt as this survey email came) or your system forgot to email me. "

" Everything was great except returning the car, the process was easy but the computer system was down so I got no paper or email confirmation that the car was returned and receipt for the total contact/payment made. I would really like to have a finished receipt for my records. The guy at the counter said one would be emailed to me as soon as the system was back up so either your system is still down (i doubt as this survey email came) or your system forgot to email me. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by VIKTOR - 10 July 2017

KEFLAVIK, IS - Reviewed by TOMASH - 05 July 2017

" A phone holder in the car would be highly appreciated. "

REYKJAVIK, IS - Reviewed by KAROLINA - 03 July 2017

" Service was fine but the car wasn't as economic as expected. "

" Comfortable, afordable. "

KEFLAVIK, IS - Reviewed by VASSILIOS - 12 June 2017

" Auto Europe must control beter his rental partners. "

" It's the first time all these years I use to rent cars in different countries that I was misled like this in Keflavik airport rental. They persuaded me to buy the extra insurance and without telling me they blocked my credit card for 2463? , the result was that I could't use my credit card during my holiday trip. The worst is that I left Keflavik the 7/6 at 6.15 am and still today the 12/6 this huge amount of money is still blocked!!! "

KEFLAVIK, IS - Reviewed by EDVINAS - 06 June 2017

" We satisfied with Auto Europe. We got what we ordered. "

" Playless gave car very simple and quikly. Return was very simple the same. "

KEFLAVIK, IS - Reviewed by PATRICIJA - 19 March 2017

" Was some confusing about my billing address and credit card origin, but everything was smoothly done via emails. "

" Nice and smooth and super fast 👍🏼 "

KEFLAVIK, IS - Reviewed by ALEXANDRE - 13 October 2016

" Very nice service, awesome price and the car suited our needs perfectly. "

" Very nice service, awesome price and the car suited our needs perfectly. "

KEFLAVIK, IS - Reviewed by DANIEL - 26 September 2016

KEFLAVIK, IS - Reviewed by JONAS - 23 September 2016

" Simple and nice service "

" Easy and user friendly "

KEFLAVIK, IS - Reviewed by MARTINS - 30 August 2016

" At that moment I found Golf class car in Auto Europe with the best price "

" I was charged with mystical item "counter products" what wasn't agreed when picking up the vehicle "

KEFLAVIK, IS - Reviewed by MICHAELA - 16 August 2016

" very friendly and helpful at the phonecall, i got all information i need. "

" the man who gave us the car was not so compatible, to fast for make the agreement. He could show the customers all points of the agreement, and in a slower tempo, because it was our first carrental... and it would be very important that the customer get the agreement on his own motherlanguage! the car was perfect! "

KEFLAVIK, IS - Reviewed by KRISTINE - 16 August 2016

" Did not receive a confirmation of my booking. Only an e-mail telling me there was a problem. I then checked my bank statement and noticed my credit card had been charged. I contacted autoeurope and then received a confirmation of my booking "

" I dealt with Budget/ Avis as informed by autoeurope. They had good service except for an hours waiting in line "

KEFLAVIK, IS - Reviewed by ROLANDS - 16 August 2016

KEFLAVIK, IS - Reviewed by YVONNE - 29 July 2016

" We had to wait for more that one hour in the rental office for the paperwork (there was a large queue). But appart of this, we were very satisfied with everything. "

KEFLAVIK, IS - Reviewed by EVA ANNA - 16 July 2016

" everything was ok, but when you write in the offer on your website that car pick up: airport and drop off: airport that means I don't have to use any bus to go to the terminal,but in this case the drop off wasn't correct, I needed to use the bus, and with child and lots of heavy luggages it is important, plus it was way much more expensive because of this, and it wasn't true. I needed some modification in my reservation few times and it was impossible to do that on your website. something is wrong with your website. "

" it was OK. "

KEFLAVIK, IS - Reviewed by BIENVENIDO - 01 July 2016

KEFLAVIK, IS - Reviewed by ARTURS - 27 June 2016