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PANDORA TURKEY CUSTOMER REVIEWS
- 8.1
- 8.9
- 7.8
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
PANDORA TURKEY Car Rental Reviews
Average Rating for Pandora :
Showing Results 1 to 10
Page 1 of 1
ANTALYA, TR - Reviewed by DENIS - 13 February 2025
" With AutoEurope it's always a smooth experience. It helps to find a good deals in any country. Never had problems with it. "
" In general I'm satisfied with Pandora's service. The do not have an office in Antalya airport, however, "Meet&greet" service works pretty well for us - we just called them via WhatsApp, and in ~15 minutes they picked us up from the terminal. Office is located ~10 minutes driving distance from the airport. Checkout process was smooth. We signed papers, checked the car together. I asked to add all existing damage, even small scratches, to the report - they did it without any problem. Car was as expected, car conditions was good. There were small scratches and small dents on a car but it's expected in Turkey, nothing critical. Car milage was ~80K km but technically everything worked fine. Drop off experience was also very smooth - we arrived to the office, they checked that there is no major damage, did not even try to find any new scratch. Signed the papers and that was it. The process took 5 minutes. Then they brought us to the airport terminal. Deposit on Credit Card was released in a couple of days. In general, it was a good experience. If I travel to Antalya again I will consider renting from Pandora again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ISTANBUL, TR - Reviewed by PAVLOS - 09 March 2024
" When I arrived at Istanbul airport I had to call a Turkish mobile phone to be informed that I had to go to level -2 and wait at cologne number 13 for them to come and collect the car. This was an inconvenient process as I had to call a third party and be informed of the above. Also, after the delivery and after everything was in order with the condition of the car and its return with an empty deposit (I have at my disposal a relevant video of the receipt and delivery of the car) as I had received it, I was informed today 9/3/2024 that the guarantee of 600 euros will be released one month after the start of the rental period i.e. on 1/4/2024 since I received it on 1/3/2024! The problem here is that the bank will charge me the amount of €600 and then a refund will have to be made, resulting in me being deprived of cash from the availability of my credit card. Obviously, the refund of the guarantee money should be made immediately since there was no event during the guarantee period! Thank you and please do not take any action on your part (autoeurope) until the guarantee is returned to me i.e. 1/4/2024 because there may be a further delay in returning the guarantee by Pandora! "
" When I arrived at Istanbul airport I had to call a Turkish mobile phone to be informed that I had to go to level -2 and wait at cologne number 13 for them to come and collect the car. This was an inconvenient process as I had to call a third party and be informed of the above. Also, after the delivery and after everything was in order with the condition of the car and its return with an empty deposit (I have at my disposal a relevant video of the receipt and delivery of the car) as I had received it, I was informed today 9/3/2024 that the guarantee of 600 euros will be released one month after the start of the rental period i.e. on 1/4/2024 since I received it on 1/3/2024! The problem here is that the bank will charge me the amount of €600 and then a refund will have to be made, resulting in me being deprived of cash from the availability of my credit card. Obviously, the refund of the guarantee money should be made immediately since there was no event during the guarantee period! Thank you and please do not take any action on your part (autoeurope) until the guarantee is returned to me i.e. 1/4/2024 because there may be a further delay in returning the guarantee by Pandora! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ERZURUM, TR - Reviewed by JACK - 14 February 2024
" See above "
" This was the worst rental I have ever had, and I have booked countless rental cars with Auto Europe. The car was provided low on various key fluids and the car broke down half way through the journey. We lost a whole day of our rental because they were unable to provide us a new car - this after trying to tell us to fill the car with oil or coolant (they had no idea what the problem was so expected us to work it out). Communication was very poor. In the end, we got a new car but one that was underpowered and slowed down to around 60km/h on a motorway when going uphill. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
GAZIANTEP, TR - Reviewed by MICHAEL - 20 November 2023
" Excellent service all around. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by SAEID - 09 June 2023
" Overal experience was fine. Most of the times i use Autoeurope. It used to be the cheapest and more convenient website to rent. But not that competitive anymore. "
" Everything was fine apart from following: -in the contract it says deposit of 290 euro will be blocked but Pandora blocked 600 euro(they said is autoeurope fault that it was not updated). And the tolls with in Istanbul was not included. Paid extra when i dropped the car. And also instead of the car model we rented, we received a van type of car, but i was fined with that. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KONYA, TR - Reviewed by MARK - 14 May 2023
" Good except for a small detail. "
" Good communication - a flight delay resulted in a later collection time but this was managed efficiently. My main problem with the vehicle was that both cigarette lighters were not functioning, so I couldn't power my satnav. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ANTALYA, TR - Reviewed by ALESSIO - 05 May 2023
" all fine, as usual. "
" According to the contract the fuel tank should have been full at the hand over. In reality it was only full by 1/4. I had therefore to bring it back as well at 1/4, which is obviously very difficult. If you bring less than 1/4 you get a penalty. If you bring more, you pay for fuel which you're not using. The vehicle was quite new, but with plenty of small scratches and the breaks where dangerously whistling. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
ANTALYA, TR - Reviewed by MARTON - 27 March 2023
" From the voucher it was not immediately clear to me that "Meet and Greet at Airport" means that they do not have an office at the airport, and I need to call when I land, but I guess, I could have looked more carefully at the document. Once I called, they arrived in about 15 minutes. Other than this, everything went well. "
" Good service for a fair price. The car had a minor electrical problem (some warning light was on), but it did not cause any inconvenience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEVSEHIR, TR - Reviewed by HRISTINA - 09 February 2023
" Everything was ok. "
" The car was in great condition. Staff was on time for drop off and pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ADANA, TR - Reviewed by FATMA - 11 May 2022
" Grear "
" All food "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10