" I wrote an email about my concerns when Hertz Norway issued the invoice. Without any answer to it they charged the extra fees to my bank account. "
" I have rented a car from Hertz via Autoeurope several times. Currently Hertz Norway charged many unexpected and unreasonable charges as an extra fee, etc. 1 more extra day. Due to a tunnel close I drop off the car 20 minutes later. The given phone phone was not answering 4 times after more than 5 minutes waiting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Overall, I am very satisfied! "
" there was a little hitting on the car. A staff member didn't understand when I had insurance and offered to buy it at them! But it was nothing serious to make claims. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all went smoth "
" all went smoth "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" * "
" Excellent service at counter in Trondheim. Only issue was that I never received a final bill, which would itemize the tolls I apparently paid for. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Good car, easy paperwork, reasonable pricing. Could improve human interaction. "
" I felt that the hertz person at the desk rushed ne off rather than taking care of my concerns. Please provide better instructions on finding and reaching specific drop-off locations. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" All good. "
" We arrived very late to the airport, but lady was still there. The car was really in good condition and met all our expectations. The drop off was simple and quick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" fast clean friendly "
" nice car friendly people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I like the homepage and the selection of the cars very much. "
" If you use private toll roads, the use will be billed individually with an administration surcharge of over 30 euros per toll use, i.e. if you use three private toll roads you will have 100 euros in administration fees. This is not customer friendly. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent rates and communication "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hertz is our preferred provider of car hire and we have booked through AutoEurope and chosen Hertz on numerous occasions. However on this booking were somewhat disappointed. We were arriving at the cruise port and chose this location adue to it's proximity to the port. We couldn't pick up a taxi at the port and after trying Uber (there were no cars in Haugesund), we walked to Karmsundgate 178 as per AutoEurope's instructions only to find no Hertz office there. There was a car rental place there and they advised that the pick up point was in fact another 1.5km away which took us another 20 minutes to walk to! We only had a short time in port that day so we lost an hour of our hire due to the unexpected change in location. Please make sure the location instructions are changed! "
" Hertz staff were great, we were checked in efficiently and quickly and the return was equally as easy. Wherever we travel worldwide, Hertz is so consistent and stress-free! It's the reason why we prefer to use Hertz wherever we travel! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book "
" Keys were ready for pickup at BGO. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had read some online reviews that weren't especially positive about Auto Europe. My experience was very good so I am very glad I proceeded with the rental. Explanations were thorough and charges were accurate. No problems. "
" Friendly, efficient service. No problem finding the counter. The vehicle was parked in a "2nd" parking garage which was a little confusing. No resources available pertaining to road rules in Norway which I think would be helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always amazed at the good prices autoeurope has to offer! "
" Very nice staff at the counter, easy to pick up and drop off the car, good value for the money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Good "
" Very good but expensive "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Will use auto Europe again "
" Was great. Straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" With Auto Europe everything was very fine. It was my repeated booking through the platform, and so far all went fine. "
" The counter staff (Nora) was doing her best. No problem with that. But Alamo did not have a corresponding car to my booked class at the moment of booking. I booked a 4x4 SUV (RAV 4 - like) which was not available. We ended up with 4x4 estate V60, which would be in general fine, but the car smelled badly inside, since the carpets, still wet after previous water cleaning, were covered by plastic top carpets, leaving a very unpleasant odour and high humidity in the car for several days. On top, it was dangerous to drive the car in the rain (and it rained heavily around Trondheim), since the windshield wipers' replacement was long overdue. I provided this feedback to Alamo before returning the car, and haven't received any feedback up until now. Very disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" .. "
" The receipt from avis was a little unclear. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" An excellent experience touring the Norwegian fjords. Great car and Hertz staff. Highly recommend. "
" Very friendly staff, clear information before picking up the vehicle. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will hesitate to recommend or try Hertz in my future rentals. "
" Rented a Suzuki Cross 4 wheel drive but was provided with a Toyota Corolla 2 front wheel drive instead. It was a two wheel drive, as indictaed from the system specifications provided within the car's on-screen system, and the fact that only front two wheels spun when we were once stuck in the snow. When we approached Hertz staff on how to activate 4 wheel function, they insisted it was "automatic" and there was not settings to be changed. This was dishonest and overall an unpleasant experience; as not only costs, but safety issues were at stake. Hertz also tried to sell us additional insurance on the spot, when collecting the car. Such predatory sales tactics was very unpleasant and unprofessional, as there would be little time for the insured to read and understand the long terms and conditions involved. I will hesitate to recommend or try Hertz in my future rentals. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" - "
" We had to return car before 4PM and returned keys on time. But when we received invoice, it said that we returned case 4:07PM and we were charged for extra day. We had to file a complaint, but no response so far. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful service. Agreed to swap credit cards without canceling the booking. Very x. "
" The rental went smoothly without any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No objections. "
" The car was fine. The problem was that the tires were summer tires. I rented the car on October 4 in the very north of Norway, where it is already often freezing and snowing inland. However, the rental company did not have a car with winter tires available, even though I asked for one at the counter. As a result, this is limiting for the customer - having to avoid driving in winter weather. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Pick up and drop off were without any hassle. Everything was clear. "
" There was a delay for us during the pick up of the car. As a token of us waiting the additional driver was added on for free. Hertz usually has very good service in Norway. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I booked a continental car (Audi A3) and was told that there was only a Toyota CHR when I collected. There were no other cars available. I had made this booking 9 months prior and should have been given notification if continental module are not available. Rather than to be given a Japanese model which is not as safe in accidents. It is wrong to offer continental models on your site and then end up giving a Japanese model when collection. There is also price differences when we make our bookings on the site. "
" I booked a continental car (Audi A3) and was told that there was only a Toyota CHR when I collected. There were no other cars available. I had made this booking 9 months prior and should have been given notification if continental models (which are safer) are not available. Rather than to be given a Japanese model which is not as safe in accidents. It is wrong to offer continental models on your site and then end up giving a Japanese model when collection. There is also price differences when we make our bookings on the site. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I will continue using Auto Europe when renting a car abroad. "
" The staff was very friendly and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Easy to use booking process, supportive helpdesk. "
" Smooth administration, patient personel. Great fleet. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" التجربة كانت مريحة جدا والتعمل ممتاز شكر مرة ثانية اوصي بها "
" شكر علي شركة Hertz التعامل كان جدا جميل اوصي بها حصلت السيارة جاهزة وباسمي عند المكتب وترجيع السيارة كان بكل راحة "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Recharging the car was not always straightforward. It's almost always needed to register to an app and give the credit card data. Sometimes, due to unknown communication error between the charger and the car, the cable connector was not release, and we needed to try several attempts to restart/reset the charging process "
" Everything went smoothly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pissed off "
" The vehicle was returned to an unsecured area. Four days later European contacted me and claimed there was damage to the vehicle. This included scratches on a wheel trim and damage to a wiper blade. Possibly I caused scratches to the wheel trim but I am certain I did not damage a wiper blade. The vehicle had 35k km and this reeks of a scam trying to bill customers for normal wear and tear. Now out of Norway so recourse is very difficult "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went smoothly. "
" Friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" no complains "
" i have rented a car before with Sixt and i have no complains. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All worked perfectly. "
" The prices ver too high for Brazilian and we don't understand why. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very bad support from Auto Europe as well "
" They cheated me instead of 4wd drive they have a car without that and i reported to Auto europe via email but no response as well "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Please see No 3; experience was very tainted by the still ongoing refund request "
" one extra day was added despite drop-off within time, request for refund filed. extra charges were added, like winterization fee which was included in the auto europe voucher. very opaque invoice, almost impossible to see what was included in the voucher and what not "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" Smooth experience and good prices, often better than direct from big rental companies. Will use again. "
" Even with late arrival of the plane at 23:15 the counter staff of Oslo Airport Hertz was waiting, smooth and quick handover. Car model as ordered. At drop-off Hertz person was at the car park already, just handed over the keys. Very smooth process overall. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" a. took long time for the registration process (30 minutes); another car wasn't ready for collection and the back door was not working, we waited for exchange of another car wasted 2 hours day light for driving from Evenes to Senja, we have missed out a lot. b. no general briefing provided on the functions; c. shovel should also be provided during winter, our cars got stuck into the snow few times and we have to run to shops/houses nearby to borrow a shovel to scoop away snows; d. auto gear got stuck couple of times, we just didn't able to figure out why, got to just keep on trying until it works. "
" a. took long time for the registration process (30 minutes); another car wasn't ready for collection and the back door was not working, we waited for exchange of another car wasted 2 hours day light for driving from Evenes to Senja, we have missed out a lot. b. no general briefing provided on the functions; c. shovel should also be provided during winter, our cars got stuck into the snow few times and we have to run to shops/houses nearby to borrow a shovel to scoop away snows; d. auto gear got stuck couple of times, we just didn't able to figure out why, got to just keep on trying until it works. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very, very good rental car company! "
" friendly, well organized, car and studded winter tires in absolute best condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ee liked service very much, very fast, kind and professional. "
" Very good service, fast, kind communication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Updates through e-mails were very usefull "
" Hello! Today I received final cost calculation for my rental and I was surprised to see there additional sum of 625 NOK for "Out of opening hours". However I picked up and returned car within normal working hours. How this could be corrected? Regards, Janis Krumins +37129176890 "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I recommend everyone to use Budget at Oslo Airport. "
" Everything happened easily and quickly, the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was an automatic although I have ordered and paid online for a manual. When we got there, the counter staff said they don't have a manual and introduced us how to use an automatic and we were off. Even though driving an automatic is not difficult, it caused some stress to adopt to a new driving style in the conditions of -16 C and winter season in the North of the Europe that we would gladly have avoided (and booked a manual for that reason). I can't really say that value for money, counter staff, condition of the vehicle or drop off were in any way less than excellent but we did not get a car we booked so I must state my dissatisfaction with that. "
" The car was an automatic although I have ordered and paid online for a manual. When we got there, the counter staff said they don't have a manual and introduced us how to use an automatic and we were off. Even though driving an automatic is not difficult, it caused some stress to adopt to a new driving style in the conditions of -16 C and winter season in the North of the Europe that we would gladly have avoided (and booked a manual for that reason). I can't really say that value for money, counter staff, condition of the vehicle or drop off were in any way less than excellent but we did not get a car we booked so I must state my dissatisfaction with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience, car in great condition and higher class "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied "
" Good experience. Very efficient, value for money. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent "
" Desk service is marvelous. We get the keys within 5-10 mins which is superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not clear billing and insurance. "
" Unclear billing Everything else was great. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" At the Tromso airport, I went in believing and knowing I had booked a Toyota RAV4, however the agent gave me a smaller Toyota Yaris that did not fit my luggage and charged me 40 Euro extra to get the Toyota RAV4 that I had originally booked "
" At the Tromso airport, I went in believing and knowing I had booked a Toyota RAV4, however the agent gave me a smaller Toyota Yaris that did not fit my luggage and charged me 40 Euro extra to get the Toyota RAV4 that I had originally booked "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service and great prices. "
" Everything was great and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Apart from the problems with the car ( I would not recommend Cupra to anyone ) the overall experience with Hertz was good. "
" The car we were assigned was a Cupra Born 150 58 and we had problems with it's electronics. The driver's door's sensor kept thinking that the door was open and the alarm was always going off and interfering with the cruise control and other functionality. We were driving through the fiords at the time and far away from anywhere to get help so we continued our journey with these problems. We had requested a VW ID3 but they said it was not available at the time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Everything was good "
" I had a very good experience with Avis in Norway "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all good "
" All good, just self service kiosk did not work properly, but all good at the counter "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy-going. "
" Excellent. The employee was very kind and allowed us to pick another car with larger headroom in the back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It is not the first time when I use Auto Europe offer. Trust, responsibility, reasonable prices, good communication. Every time when I purchase SuperCover, I stay calm due to insurance vs damages. "
" Everything was super (new car, first driver, expediency of drop-off), except one moment from the moment taking over the car. Although I specially requested a car with manual transmission, they gave me a car with automatic transmission, unique solution! Had to read and to learn how to drive car, in the parking of Hertz! By the way - I arrived with 40 minutes early, the car wasn't in location. The guy from Hertz Reception told me to come back until the hour of check-in. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We tried EV, which worked super well in Norway "
" All was great, very efficient processes, great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was happy save some money on the rental by going through AUTO EUROPE. "
" Practically brand new car, hybrid was helpful with gas cost, easy check-in/out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything looks great "
" Better than i expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm very satisfied about Auto Europe for many years! "
" OK. The only critic is that all document were send by email , which means that you have no hard copy documents with the car. This can be problematic in certain situations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" good experience "
" everything was ok with one exception. The pickup address was wrong. The office was changed to another address and your information is not actualized. We lost time to find de correct address. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Works great, but will try to avoid Hertz as a subcontractor going forward "
" Hertz invoiced me a fee for electric charge. I have a receipt for charge to 80% from a nearby charging station. This is a fraudulent behavior. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" During the pick up SIXT did not see the voucher payment in its system. I had to pay full rent again.... and then communicate with AutoEurope and Sixt to get the credit back etc. "
" During the pick up SIXT did not see the voucher payment in its system. I had to pay full rent again.... and then communicate with AutoEurope and Sixt to get the credit back etc. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The experiense is that next time i take a rental car i will have to take a lot of pictures when getting the car and returning. "
" Good service. But when returning the car it said in the invoice that i drove 2636 km which is not possible. Also they are claming a Scratch on car but they have not yet invoice for that. Still waiting. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Excellent "
" Delightful staff, fast, efficient and an awesome vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very nice experience, to be an ex worker with more than 20 years experience in the rent a car world, I'm completely satisfied. "
" Courtesy, professionals, efficients "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Price is good book with autoeurope "
" Smooth car collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" nice and easy "
" thank you - all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Took the car, drove it and then turn it back.. :) "
" Very responsive and obviously reliable service. The people behind the desc were absolutely accurate and everything were settled literally for a minute... great people, great service... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I rent a car via Auto Europe four times and every time was my experience great :-) "
" I had a very good experience with Avis in Bodo, I do recommend "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service, good condition car, everything just perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the employee was very slow and did not want to help us at all. Our plane landed earlier than originally planned (you just know how it is these days with planes and flight schedules), and the Hertz employee didn't want to give me the car earlier. He wanted to wait 4h in front of his office. I was lucky with the employee from Auto Europe who solved this situation and I received a supercar "
" the employee was very slow and did not want to help us at all. Our plane landed earlier than originally planned (you just know how it is these days with planes and flight schedules), and the Hertz employee didn't want to give me the car earlier. He wanted to wait 4h in front of his office. I was lucky with the employee from Auto Europe who solved this situation and I received a supercar "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thorough cleaning required before receiving the car! "
" 1. Glove compartment not cleaned--food, tobacco from previous customer inside. 2. No windshield wiper fluid. 3. Food stains (choc., yogurt) on upholstery and certain interior parts). "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Bad experience with Europecar "
" I was given the wrong car so had to return to the rental office and request another car. The drop off office would be open but there was a sign on the door that they closed at 15h instead of 18h. As a result we did not get the detailed receipt of the costs for one way fee and ferries and motorway fees. We still have to receive this and we are already 4 days after the rental "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Easy booking. Reliabke "
" Efficient staff. Quick service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No comments "
" Charged three times as much for road taxes "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" New car "
" Excellent service and staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" Damage charged that was already present before renting the car. Reservation made in English and contract received in French. No reply on the phone, etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Pleasant experience. Value for the money. Can absolutely recommend both Auto Europe and Hertz "
" Very serviceminded staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent manager at the airport,very good car and condition "
" Excellent manager at the airport,very good car and condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Everything was nice, nothing to complain "
" AVIS staff was friendly and polite, nothing to complain, service and car ware very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was OK. "
" Everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to find best price "
" Nice staff, clear conditions, free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" I did not get the car category ordered. Should have benn a Golf or similar and got a Yaris which is noticably smaller. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" No problems at all. Got an upgraded car with more space and better mileage. "
" No problems at all. Got an upgraded car with more space and better mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" it was not infomed on the website that Alamo was located in the departure area and not with the other rental car companies. It was therefore difficult and time consuming to find them "
" After drop-off, Alamo claims that I have smoked in the car, and have withdrawn NOK 3125 (€ 300) for cleaning "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" You at lest care about your costumers. I no other experience. "
" First when i came to Hertz at Tromso airport, i was told they cannot provide me a car, due to an accident. I was told to take a taxi and surely they will get me a car until the next day. To my comment that taxi to Senja is 4 hours drive away and taxi will be expensive, the stuff assured me they will refund it all. Taxi costed about 800€ and I payed it with my money. It ended that i didn't have a car for 4 days (i came here for my vacation and for limited time; and it was not cheap at all). Then guys from Hertz Tromso brought a great pick up car, and that I must gratify. To my email, whether Hertz can transfer that money to my account, they replied a formullar that said, i don't have to pay for car rental, because the taxi was the same price. But the thing is that i have already payed for rent a car, precisely on 12.12.2019. After that they did not reply me anymore. They owe me approximately 800€, but do nothing about it. I will wait a little more, but if they don't pay me all back, I will jump in action and start complicating. I really hope we can solve this together without complications. Please check what is going on there in Tromso and let me know if you need any copies of payment. Best regards, Marija Jeglic "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Simple & easy as usual "
" All good & as expected "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Absolutely perfect "
" 10/10. Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went without problems "
" Helpful staff and the car was OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was perfect! "
" Everything was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything was ok "
" everything was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no problem at all "
" all perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and clear to book "
" Fantastic staff and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use this site for car rental. What else should I say? "
" Check in was fast. They provided a hybrid. In Norway it was a great asset. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" At time they will have value for money deal and/or good offer "
" Staff who working on the computer could offer help if there are more customer waiting at the counter "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I enjoyed the car; it made the entire journey more enjoyable. "
" Friendly and helpful staff, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great! "
" I was very satisfied with this reservation and Your staff performance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was in good condition and staff was very willing to take into account defects that I found "
" Car was in good condition and staff was very willing to take into account defects that I found "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good service overall. No Hassel in taking and returning the car. It is right next to the airport in Bergen "
" I have an free upgrade to end one daToyota CHR. Need to extend the rental until next morning. But have to pay full rate not the discounted rate I had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A good and reliable car rental agent at a good comparable price. "
" Only one problem that they gave me the car with summer tyre instead of winter tyre (rental contract for 10 days from 30 Sept to 10 Oct 19) which consider winter, they offer a car with winter tyre with additional charges abt.Nok.500 per days, then I took the car with summer tyre. During driving I have met road with ice glaze several times, must drive very slow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The price from autoEurope was much cheaper than from the rental company but it was weird that the price was different for the same car when opening autoEurope site from different browsers/computers (it was different for my friend at the exactly same time) "
" Had no problems renting a car with Hertz. Easy pick up and drop off. No extra charge. Car in a good condition. Easy communication with stuff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice experience "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As point 3 "
" It will be good, to inform us in advance that Mercedes C class will not be available . BMW does not have CD player. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ooo "
" Ooo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service, i would highly recommend! "
" One of the most effective and fast service that i have experienced with car rental. Car was also amazing with loads of extra gear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All of information was correct "
" The car was dirty, a lot of waste was inside the car, the outside wasn't cleaned also. I made a complain, but I revceived answer not yet. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Repeated client which is satisfied. However, could you please ask Avis to provide the invoice of the balanced payment? I want to see the breakdown including insurance, toll, etc "
" Opening hours is quite short in Norway and some branches not open during weekend. Now I still haven't received the breakdown of balanced payment but they charged my credit card already. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Ecellant Experiance "
" The Hertz is very efficient. They delivred tha car prmptly in nice condition as requestd 1 month before. I really appreciate their support "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was easy to book the car through the web of Auto Europe. "
" Everything went quick and smooth. Good personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very smooth and efficient experience. "
" Smooth overal experience. Pick up was very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very pleasant experience of rental car through AVIS in Norway. It would be good if the drop off admin steps including dropping the key after office hour and the info map of the drop off office and nearby petrol kiosk be given especially for one way rental. Also, good to provide same basic traffic signs and rules of the country and parking info involving public and private lots. This will help drivers greatly to feel more confident. Such info can be given before the trip. This will make excellent service delivery to customers. "
" AVIS counter service at both pick up at Stavanger and drop off at Alesund was very satisfying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Good service. Cheep prices. I would use it again next time. "
" Good service. Good car. Helpful staff. Only one improvement - we were returning car in center rail station in Oslo and the return address was different from actual location where to park the car. It was hard to find in the center of city with busy streets and lots of one way streets. Location and tips how to find it can be provided if you are returning car in a different location than taken. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Amazing Norway!!, travel by car is the best way to have the full experience!. "
" Excellent car and fast service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything was perfect. "
" all was good except that I have to call them twice to release the deposit blocked when I picked up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reliable website to book rental car online if travel in EU. "
" I booked BMW X5, but they gave me Lexus 450h instead. The SIXT counter staff convinced me that Lexus is so much more better. I really don't know if it's true or not. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No explanation on auto pass. "
" Not very professional. I was surprised at poor attitude of the staff. They don' t do their full duty to explain to coustomers. Also the maintenance was so poor that I was embarrassed in driving.Low tyre air pressure, low ad blue, low window water gage etc. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Auto Euro send me a that Aggrement mancation Hartz contect Numbers for sandefejord office is not working also Hartz staff not co operate in other offices every office work don only our office I feel thear it's not a combined company once I booked a vehicle thay can't help me in this regard for customer savings money etc also thay can't onwer 3party booking customer As well as I call auto euro repersantative thay can't support propyley as well as not office in Norway Autoeuro office only in Germany also Hartz not give me a 4x4 Vehical so my plane trip very badly disturbed i can't go to Lofoten side can't drive out of the asphalt road if I booked a non 4x4 vehicle it's available on that day 50% less thAn 4x4 Also save 16% money for airport sarchag if I cancel that time this booking it's a long process and dedication money as well as I m totally disappointed also you can't compalsate in this regard So kindly chang your polices like a frandly also Chang your staff behaviour "
" Dear. Sir /madam I book a Vehical frome auto euro 4x4 when I reach Sandefjord for pickup vehicle your representative tolde me that Vehical is not available than he give me a this one Vehical Any way Today at 8:20 am I return back this Vehical to your office at Sandefjord airport office Also check the vechical jointly also your representative told me it's ok Vehical received as per deliverd Full tank is full and no demag Vehical Received as per deliverd conditions Your representative told me send a confirmation mail for receiving a Vehical in good condition Butt He can't send a confirmation mail I send a mail to hartz butt can't reply till now I call to ur repersantative they can't satasfied me also can't reply my mail also can't customer service after sell is very poor Before receiving that vehicle I go to a your office in Oslo in central satation dated 18/07/19 at 9 o clock for information regarding our booked Vehical is available in Sandefjordsveien airport office or not available thear etc Butt your staff can't co operate in this regard 2 girls thear she's tolle me thay have no excess in Sandefjor Hartz office I call your office customer services office frome your fixed machine phone thear 30 minths I m calling ur customer officer butt no reply as well I complan your repersantative than she mail you for call back me than your customer service officer after 2 hourse I tolld your office kindly help me in this regard is it possible I received this car frome ur city office in sandefejord because airport extra charg 16% for service charges as well as he can't support me in this regard he told me your booked vehicle available in airport office also wrong number putt on booking paper so I can't understand your customer service I reached in airport thear not available any 4x4 Vehical thear so my trip is very bedly disturbed because I can't drive this car out of the asphalt road also my time vest in your office 4 hourse As well as Than I back the Vehical I reach ur office in7 o clock and i wait ur repersantative for checking this vehicle both of us I wait a lot thear also checked vehicle bothly butt you can't send me a mail in this regard Also you can't give me a tolls deduction sheet after 3 4 days Send me a details of tolls taxes Butt still can't realised 3000 Nok as per security money I totally disappointed your staff behaviour as well as your term and conditions I will be waiting for your reply Regds Muhammad Atif "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" still waiting to receive a refund for one day's rental that was not used "
" car was very new and extremely fuel efficient, which was great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value for use. "
" Everything is fine except the difficulty in finding the way to get drop-off place. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Europcar employees are very loyal to their cleats and always in touch. "
" We received a completely new car, equipped with everything necessary for a pleasant trip. Employee of Europcar worked very quickly and accurately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've used Auto Europe for 7+ years now. I recommended it to my friends and all of them now book through Auto Europe. "
" Good experience, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Our car was upgraded, that was a surprise for us. "
" Service was awesome. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice trip "
" Easy to rent, easy to pick up, very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" NA "
" Staff recommended me for a upgrade of car which was not really required "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience, but problems because of third provider - next time I will go directly through avis. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" MARAVILLOSA "
" EXCELLENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Our experiences with AutoEurope have always been good, so no issues with AutoEurope - in this case it is Europcar who have let us down terribly!! "
" We reached the Europcar rental center (Downtown Kirkenes - as per our reservation) and there was no one there - website says they are working as per normal, etc and so does my reservation. Tried calling the number put on the door for rental collections and no one picked the phone (tried multiple times). Visited the counter again 1.5hrs later and still no there. Messed up our family's holiday plans in Kirkenes as we were relying on the rental car for a few things we had already lined up!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall experience is ok "
" Everything was perfect, except the fact that in advance ordered baby seat was not placed in the car. When I asked to do it, the staff member just dropped it nearby the car and we had to install it to the car by ourselves. Since baby seat had no Isofix it was very difficult to understand how to do that. Then the staff member came again, but also had difficulties to install it. Do we spend additional 40 minutes at the parking place. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues. The check-in and return were very easy and fast. We booked a Mercedes A Class and got upgraded to a brand-new BMW X1. "
" Best car rental experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Noted 4 Tyres pressure are quite different on second day of driving. Luckily it didn't cause any problem after recheck & refill in petrol station. "
" Fast & easy drop-off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" very expensive experience. the car totaly costed 495Eur for 2 days. "
" The staff should tell that you can not go to Sweden. overall it was very very expensive. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Payment was a huge headache. Payment was made but insisted no payment thus, I have to go through the extra work to prove that payment has went through from my side. Very disappointed with that. The staff that were liasing with me through email weren't being helpful. "
" Clear explanation from counter staff. Smooth experience from pick up to drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Simple and fuss free! The super cover option is a really very good value added differentiator but not sure how it works. "
" Thanks to the counter staff Marios for recommending an upgrade to our car for a much better long-distance driving. Our honeymoon road trip was made fabulous! Would have been better if the final charges are itemized and made know to me through email. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The staff didn't go out of the office to prezent me the car. My card is still blocked with the warranty money, and 5 data have passed since I returned the car!? I contracted a manual driven car, but i received an automated driven car. "
" The staff didn't go out of the office to prezent me the car. My card is still blocked with the warranty money, and 5 data have passed since I returned the car!? I contracted a manual driven car, but i received an automated driven car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Было круто! "
" Очень круто, все подробно рассказали, показали и посоветовали. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The counter staff gave me a very bad impression when I came to pick up the car. They asked us to come back later when we went to contact them too early. At least they should process the document for us. "
" The counter staff gave me a very bad impression when I came to pick up the car. They asked us to come back later when we went to contact them too early. At least they should process the document for us. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" I was pleasently surprised by your services. everything was just great! thank you a lot. "
" great and professional service, clear information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I booked last minute, like the same day to get the car. It was my first time to rent a car so i really didnt know what to do. I booked online with my phone, but i wasnt really sure if i was doing right, i called the call center like almost 10 times because nobody answered. When someone finally responded the call, i explained immediately but then she was like "i dont understand where when what how who nothing! Im from spain and blablabla" so i explained further only to hear that there were no more cars available! But i told her i was booking already, i had it on my phone at that very moment, so she put down the phone and i proceeded on the booking.. put all my details, finally booking and *puff* no more cars available. WHY ??? So i tried to refresh the page and saw that it was true there were no cars available anymore.. So my girlfriend tried to look on her phone and found the same exact car that i was booking. I tried to re book it as fast as i can.. and finally we got the car! It was kinda hard to book online i dont know why, maybe to sell the more expensive ones first ?? Anyway all went well after. "
" They gave me a Skoda Fabia, after 200km it kept on saying check the oil.. For the rest, everything went well. The car didnt consume that much. Great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Good experience, no surprises. Prices could be lower. "
" Good service, professional attitude "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The overall experience was good. The payment's process not really clear. We registered a credit card during the booking online that (the same) was refused at the car rental office because owned by a different person. We provided another credit card but currently we don't know on which card the amount had been charged and the final amount included road tax "
" Thé overall experience was good. No really clear rules about payment. We registered a credit car during the online booking that "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" a "
" a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had a great trip! "
" Good car and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall ok "
" Navigation was not updated. Showed no connection with the new highways and roads. Parking Time board was not available in the car. Its such a basic thing which should be present. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Good company to deal with. "
" Feel very comfortable with Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" We got a new car with Hybriod. It saves money. "
" Different drop off station let customer has more feasibility. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe give you a chance to book car cheaper and sometimes with extras like super insurance. "
" Booked small car in Bergen airport (Norway), Hertz wanted to give me 1.0 litre Hyundai, but offered me an upgrade to Subaru XV 2.0 litre petrol automatic for extra 5 Euros a day, total 35 EUR a week. Agreed to take more powerful car as there was many hills and mountains. At the very begining car felt underpowered and felt like slipping clutch. Started to wonder if anything wrong with a car tried to contact for help but didn't get through to anyperson so continued mine journey. Later that day I found in glovebox a paperwork from Highways agancy that stated that this car actually was 1,6 litre petrol. When we took car back to drop off and explained the problem they promised to reimburse me with 15 Eur (145 kroner) from the toll road bill. I asked if theres any receipt that states final bill, instead they told me that I will receive invoice through eMail which I got day later but with full amount of toll road bills and no discount at all. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very Satisfied, great insurance with autoeurope "
" Very Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" EVERYTHING VERY SMOOTH AND PROFESSIONAL "
" EVERYTHING VERY SMOOTH AND PROFESSIONAL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The saga with Europecar should be on the record. Suffice to say that, I believe, the web site incorrectly recorded my pick up time and by the time I discovered the problem it was the weekend. I received zero sympathy and zero help in sorting the problem from Europecar. THE HERTZ people in Namsos were fantastic "
" The experience at Hertz was fantastic. I was not very impressed with the approach of the Europecar. Unfortunately your questionnaire does not distinguish. The Hertz people were great. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thank you for providing a great comparison site. I have already recommended it to other travellers :) "
" The Hybrid Yaris was fantastic. Unfortunately, it had a tire pressure warning signal when I received it for my week-long trip. Upon returning it to Bergen, the Avis staff member said this was common (and implied it was expected) with Yaris's. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" see above "
" Your employees are very slow and not customer friendly. I was only customer at desk and still it took more then 1/2 hour to get the keys. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" not good that, if Hertz staff uninformed about my rental conditions, as they offered extra insurance, I had it from my booking from AE. They don't know if which kind of insurance I have booked, is that possible? Car was not that type I have choosed, but same category and therefore not a big issue for me. It was a little bigger only, can occuse interesting situation on side roads in Norway :-) "
" It was nice, after working hours they accepted the key at drop off. No needed to park till next morning on street, and my job was over. Thank you. It is not good that, if Hertz staff uninformed about my rental conditions, as they offered extra insurance, I had it from my booking from AE. They don't know if which kind of insurance I have booked, is that possible? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" 24 days rental with a kia Niro.... Superb!!! "
" Professionals! Positive exp. 24 days rental all super! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Highly recommended! "
" Very efficient staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The Car breaking has to be checked bcz when we are driving in down hill road the car is not stopping when we apply brake. Takes some time or we need to hit the brake strongly which totally makes the car to full Halt I would also recommend to put the sign boards or instructions on how to reach the Kiosk at Central Railway station. The most important thing is we paid 390 NOK for GPS, but in most cases will not show the proper route or even does not suggest the alternate route if we have a road block. We used our mobile GPS in most of the cases. I request this point to be taken on priority since the PAID service delayed our trip progress to great extend and extra kilometers to reach the right direction again "
" The person was really good and supportive when we picked car from airport. This was my first association with HERTZ and was really nice and Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Dear Auto Europe, I have a complaint about my reservation, here comes the details: 28 June 23:50 I booked a car through you website (pick up at Evenes airport Norway from 29th June till 7 July). I received an e-mail with a document. During the reservation process I had to give the data about my Bank card and after the reservation, Auto Europe immediately got the whole amount of money. 29 June 7:16 I received an e-mail from the security (Hassiba Gasmi, Accounting Department, Auto Europe Deutschland GmbH). He required information and documents. 29 June 7:47 I replied to the e-mail and sent my scanned documents as attachments. 29 June 8:14 I received the CONFIRMATION about the reservation and the Voucher 14743346. 29 June 20:15 I landed at Evenes Airport, went to the Hertz desk (as I read on the Voucher) and realized that my name was not on the list and I had NO reservation. I called the head of local Hertz (Ann-Kristin, Storgata 23, 9406 HARSTAD, Norway) by phone and she checked what had happened. 29 June 20:31 I received an e-mail from Ann-Kristin with a fax document that my reservation was cancelled on 29 June around 8.30 without any reason. It was almost 21 o'clock, and I had no car however I prepaid the whole amount! It was very frustrating and I did not know how it had happened! Finally, we had to book another car and paid another whole amount again! It was not my fault, I had a Voucher and a confirmation about my reservation but I got in trouble because of something, which I had no information about. I asked my Bank and they said that on 3th July they confirmed and booked the amount (1070.42 EUR = 358 987 HUF). I request to arrange the process of sending back to me the whole amount of money to my bank account immediately. Name: OBERMAYER NORA Bank: Budapest Bank IBAN: HU83101036231546100001005007 It was a very bad incident, which I had never experienced before. I guess it was an administration mistake or failure but I found myself in a difficult situation. I ask you to can solve this problem ASAP! Regards, Dr. NORA OBERMAYER "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Booking a car via Auto Europe is an easy and efficient process which will result in a great service at a competitive price. Will be back as an customer, in fact I have already booked again the next car rental. "
" Very good experience. Great service at a competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" n/a "
" Highly recommend as it was the fastest car rental procedure in my life :) All the service was very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was Japanese hybrid Lexus which some people would consider expensive and luxurious. I would rather enjoy announced VW Golf - easy and more spacey car without surprises. But overall impression of Hertz - quite good. "
" Stuff was friendly and everything went quickly. Drop-off was easy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" OK "
" Everything OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I HOPE YOU CAN HELP ME WITH THIS THANKS "
" I AM STILL WAITNG MY INVOICE AND THE RECIPMENT ABOUT MY CAR. THE REST WAS 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" So far everything GOOD. "
" Everything went smooth and easy, just counter haven't been prepared with my contract and keys as usual they do. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It was smooth & great "
" Great... I am expecting my credit card amt temporarily kept on hold by them to be recredited...all they have to debit is just the second Driver fees... rest all was paid advance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All was good. "
" Everything was according my wishes, excepting return of deposit: 5 day ago i returned the car, but card is still blocked. On the second day after returning I received an invoice with amount to pay. By the way the amount of deposit is very huge: 3000 NOK for fuel and roads fee. At the travel time 1 week i spent 800 NOK for fuel and 350 NOK for roads fee (according invoice from Hertz). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Upon arrival in downtown Oslo, I cound out that Enterprise did not exist anymore. After phoning you O was informed that you rebooked a car with Europcar at Oslo Airport. O Thude had to take a train with my four guests to the Airport to get the car. In tje process I waisted about 4 to 5 jours and had to pay for 5 tickets by train to the Airport.I was well received by Europcar's friendly staff at the Airport and was swiftly helped to get a car. I cannot remember being ingormed of the changed booking by you. Furthermore I wanted the car on downtown Oslo and jad to go to a lot of extra cost to get the car.Will O be compensated for this extra cost of NOK450? "
" I was well received by Europcar staff at the Airport and was swiftly helped with a car. "
" When I book it I saw that you were closing 23.30 and my flight was 23.30. I emailad and ask if I could still pick iy up and you said yes. WHEN I CAME TO PICK IT UP I HAVE TO PAY ANOTHER ?65 FOR PICKING IT UP LATE. THE RENTAL FOR THE CAR WAS ?50 AND PICK UP COST ?65, VERY CRAZY !!!! "
" When I book it I saw that you were closing 23.30 and my flight was 23.30. I emailad and ask if I could still pick iy up and you said yes. WHEN I CAME TO PICK IT UP I HAVE TO PAY ANOTHER ?65 FOR PICKING IT UP LATE. THE RENTAL FOR THE CAR WAS ?50 AND PICK UP COST ?65, VERY CRAZY !!!! "
" Great~! "
" Great~! "
" My flight was delayed and they closed, even I call them. But they charges me for late night fee anyway... "
" I was happy because I found a good car for a very good price, because I rented it many months ago. Time after, prices income a lot. But I have many problems for buying my cover insurance. I needed too many phone calls for getting it, although at last, I could buy it. "
" In Oslo, car was very good, but Enterprise assistant attention was not very good. Not information about car (it was an hybrid and automatic car) and it was impossible to contact with them during our trip for asking about car. "
" It was a very good experience. Only one small issue. I was invoiced directly from Europcar Aalesund Vigra Airport for an additional 16,33. This was unexpected and the invoice only says "extra charge", but not what is is for. I have opened an official enquiry through your after rental service customer service website as told to by a representative at the telephone service call center, but have not yet received a reply. I checked the status and it says it is still open. I hope to receive a reply soon. "
" It was generally a good experience, accept I was surprised that clerk at the service desk did not have very general information about me at the desk, such as address and telephone number. I had to write it on a piece of paper. I expect them to be more prepared for my arrival in order to expedite getting the key and leaving the airport. "
" A convenient and efficient service "
" very friendly "
" I had rented a "BMW 1-Series or similar" and was surprised to find our car was a top-spec M Sport car that made for an extra enjoyable trip. My wife now wants to buy one! I'd highly recommend renting one of the BMW options from Enterprise in Oslo as they're located right next to a BMW dealer and it only cost a few euros more. "