Auto Europe
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NETHERLANDS CAR RENTAL REVIEWS
AUTO EUROPE NETHERLANDS Car Rental Reviews
Average Rating for Auto Europe :
AMSTERDAM, NL - Reviewed by MICHAEL - 21 September 2025
" Overall good experience. Routinely use Budget/Avis for car rental when in Europe. "
" Overall good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by SELAHATTIN MURAT - 17 September 2025
" ... "
" All was good except extremely long waiting time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by THIERRY - 06 September 2025
" . "
" Pick up and Drop off went well Still try to understand why you asking a 25 euros to drive abroad. Fair ? while you are anyway insured. It seems it is to make easy money As cars are now very different, would be good if the staff can help before asking "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by YURI - 27 August 2025
" Good car, decent service "
" Everything was fine. No unpleasant surprises. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JUAN MIGUEL - 27 August 2025
" Great, always great prices and possibility to compare. "
" The whole rental experience was good, car was great, friendly efficient staff. My only complaint is that the baby seat we rented was not of the best quality. It was in perfect condition, that's not the issue, but the quality itself, we could clearly see that it was a very cheap low quality brand and for the price of its rental, the quality did not match. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NOEMI - 09 August 2025
" positive experience "
" positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SAMER - 07 July 2025
" when i took the car there were no one, i just took the key and drove. when i delivered the car they were looking for tiny scratches which i didn't look to it when i got the car. but already i told them i have insurance. "
" they didn't accept the protection from your side and they said i need to claim through auto Europe, "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by KARL - 09 June 2025
" thought the entire process was easy and efficient "
" Hertz did a great job. check in and check out were very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by KORAY - 05 June 2025
" positive in general "
" The car was super clean, thanks to the people cleaning cars! The oil maintanence was late 1200 kms when I received the car. I was told it is safe to use the car. I had no issues with the car but being later for so long time raises concerns "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ELI - 22 May 2025
" Excellent value for money. Very easy booking and full disclosure of terms and conditions. Will be happy to use your services again. "
" Helpful staff in spite of one hour delay in the car delivery due to lack of vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by DIMITRIOS - 21 May 2025
" everything is excellent, as always "
" everything is excellent, as always "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by LINDA - 12 May 2025
" Staff was courteous and friendly "
" Car had very dirty windows and NO washer fluids. We bought paper towel and window cleaner. Several extra charges were added after we turned in the car. Impossible to tell what the charges were for. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by JAY - 07 May 2025
" I appreciate the resource for economical car rental that Auto Europe provides. "
" The processes of picking up and returning the car both went smoothly at Schiphol Airport in the Netherlands. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by YIGAL - 25 April 2025
" good price, choice of rental companies, hussle free "
" Very good, polite and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by NIKOLAY - 25 April 2025
" Everything went smooth with no problems at all "
" Professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARNOLDUS - 17 April 2025
" satisfied "
" very goodf "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROGER - 13 April 2025
" Straightforward, good value, convenient "
" Straightforward, good value, convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOHN - 05 April 2025
" Super service. "
" Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by JANOS - 04 April 2025
" x "
" You have not sent back the ~ 800 EUR deducted deposit, yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JACOB - 12 March 2025
" Perfect "
" Always a great pleasure to rent a car with Car Europe! Good car and great help from Alamo as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DIMITAR - 04 March 2025
" I've been surpricing that even I've payd full insurance via Autoeurope, I've been informed on the counter that in order to use the full insurance I have to pay once more to Thrifty, othewize will be basic. "
" I've been surpricing that even I've payd full insurance via Autoeurope, I've been informed on the counter that in order to use the full insurance I have to pay once more to Thrifty, othewize will be basic. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by PANAGIOTIS - 20 January 2025
" Not good in total "
" They did not accept International driving licence and therefore did not deliver the car. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by TONU - 20 January 2025
" I am very unsatisfied. I paid twice. rented a car for one day and paid to auto europe 140 eur and to Hertz 255 eur on top of it. taking out the fuel cost of 180 eur I still paid for 1 day of renting to Hertz 70 eur. it was too expensive. "
" kk "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by SANDEEP - 11 January 2025
" Car which was booked was not provided. No support to change the car category or refund. Staff was pushing for higher category car with more charges. 2 hours wasted to pick up the car. Have to follow up after returning the car for invoice. "
" Worst experience, false commitment, incorrect car and no support after delivering back. Need to follow up for invoice etc. No support from staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by ANDREI - 10 January 2025
" Smooth and easy experience, already recommended to several friends, thanks! "
" Quick and helpful staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ZELJKO - 05 January 2025
" Smooth and effective "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by CHRISTINA - 30 December 2024
" Ok "
" Europcar made a pay extra for insurance, crossing the border. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOSE - 07 December 2024
" I didn't manage to get the car. I made a reservation on your website to rent a car (to have a car for the delivery of my first daughter) but because I had to go to the hospital at 5am the rent-a-car was not open. I quickly sent an email to the customer service to request a cancellation or just a change of date just after the payment of the rental because my wife started to have heavier contractions and the answer was just; "you should have read the terms before you book it, our policy requires 48h for cancellation. We can't do anything." This is what I have received, a very dry, unhelpful, unfriendly answer. This is my last ever rental with Auto Europe and I will never recommend you to my family or friends. There's way more prestigious, honest and friendly companies out there with far better policies and providing a more sympathetic and real helpful service to their customers not just thinking about collecting their money and seeing them as just numbers, not a possible satisfied customer that will come back for their services. "
" Didn't had the chance to collect the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by RENE - 04 December 2024
" All good. Was a good experience and I will book again "
" All good. Staff at the desk could be more friendly and efficient but not a big issue "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RAGNAR - 11 November 2024
" Competitive pricing and efficient service. Invoicing consistent with voucher. "
" They did not have the vehicle class ordered available. Took a long time to find another vehicle. However, the vehicle they provided after 30 min was an upgraded. Very clean and good condition. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CORNELIS - 08 November 2024
" Good price / Quality for the service "
" The only remark i have is that the guy at the counter asked if I will drive outside of NL's? He said the car is not insured outside of NL, and to cover that I should have to pay an additional EUR 3 per day. I doubt if the guy was right and I didn't accept the offer. Because I had no intention to go outside of NL. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARIE PIERREMONT - 05 November 2024
" very pleasant team at pick up. But the car I had booked did not seem available ... "
" I was suprised to be given a Volvo XC 60 when I had booked a car more expensive in the options and I wanted a berline car. Normally car are amazing but this time it was not the car I was expecting. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by ALEXANDRA - 30 October 2024
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SIEW WATT - 29 October 2024
" It has been a wonderful experience driving around w a good car. "
" Nice experience - direct and effective. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ABDULLAH - 25 October 2024
" I need my money "
" Where is the car !!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by AYZAT - 24 October 2024
" Will rent it again "
" Good price, absolute new 1 week in use car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WLADIMIR - 17 October 2024
" Very satisfied! The process was as expected and there were no surprises. I will definitely consider booking again and recommend booking through autoeurope "
" Very friendly personnel, gave good advice and were very fast in handling. They were also transparent about the conditions and possible additional insurance and requirements. Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by AIKATERINI - 02 October 2024
" The full insurance cover it is not as I imagined. When I picked up the car the offered another full insurance for extra 100 euros!!! "
" Nothing to complain "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by DERRICK - 27 September 2024
" I only book via Auto Europe as it gives us all the possible options and rates. This time I was able to secure a full insurance option with a zero deductible. "
" Our vehicle was not ready for collection and we were delayed as the prepared it (cleaning and refueling) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROTTERDAM, NL - Reviewed by LINDA - 14 September 2024
" Very good price& service "
" I arrived 10 min late after the closing time but the Avis person was very helpful and gave me the car& even changed it. I appreciated his support very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROBERT - 12 September 2024
" Good car, good service, good price "
" Friendly and efficient service. Good car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by NICOS - 08 September 2024
" Great "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LUCIANO - 21 August 2024
" ..... "
" .... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by TSOCHOU - 16 August 2024
" No further comment "
" The staff was not very helpful. Our flight was about one hour delayed and they said, because of the delay they gave our car away, although it was not our fault. To Peugeot 2008 is not similar a C3. With the excuse that our luggage wouldn't fit into a C3, which was the only car available at that moment,they "forced" us to take a much bigger car and of course more expensive, in my opinion, without a reason. I personally have o yaris cross which is similar to Peugeot 2008 and all our luggage fitted inside. I am very unsatisfied. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ALAN - 09 August 2024
" Long wait to pick up car at airport "
" Your systems do not seem to match the car rental firm They could not tell I had insurance via you "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by FLORIAN - 07 August 2024
" Easy to book. Good cancellation policy. "
" Best experience out of all car rentals "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AMOS - 02 August 2024
" good "
" always takes very long to get the car "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by JOSE - 12 July 2024
" Just upset with the whole experience because they didn't have me the car I rented and then they played this on me. "
" They deceived me to return the car that was an electric polestar with the battery empty. They told me that they would charge it there. But what they didn't explained was that they would charge me for that. And worst was that I was charged fully for everything when they gave me the car with the battery 80%. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RASMUS - 07 July 2024
" Very good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEA - 06 July 2024
" Ok "
" Je n'ai pas pu prendre la voiture car l'avion a été annulé. Auto Europe a eu la gentillesse de me rendre une bonne partie de l'argent et a pris 200 euros d'amende au lieu de me faire payer plus de 440. Merci a vous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANTOINE - 05 July 2024
" Amazing experience, i recommend both auto europe and budget. Thank you for your services "
" Excellent service, amazing price, however the car i got was old and lot of scratches on ot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
EINDHOVEN, NL - Reviewed by ADRIAN - 02 July 2024
" everything was fine "
" everything was fine, quite old car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by THIERRY - 01 July 2024
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CORNELIS - 25 June 2024
" Professional "
" Professional "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by ROBIN - 20 June 2024
" Evr.ok :) "
" Evr.ok :) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EROL - 09 June 2024
" What I paid to AutoEurope for voucher 450 eur yet hertz's bill showed 378 eur. I ended up paying additional money on top of voucher. I will never use autoeurope. I paid ridicilous amount total of 939 eur. I could rent anything for that price. There are hidden fees and voucher does not mean anything. I recommend everyone to book directly with hertz or avis; do not hae autozone "
" What I paid to AutoEurope for voucher 450 eur yet hertz's bill showed 378 eur. I ended up paying additional money on top of voucher. I will never use autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BORIS - 05 June 2024
" excelent "
" excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANDREI - 30 May 2024
" Had a problem with my card that was debit but no credit card. After speaking on the phone with support it was sorted out, so in the end it was a great experience! "
" Had a problem with my card that was debit but no credit card. After speaking on the phone with support it was sorted out, so in the end it was a great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by JISHNU - 29 May 2024
" Not all the details were clear on the Auto Europe website. The info regarding the boder fees was not mentioned in the list. "
" Good service at the counter. Quick service. Clear instructions. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PAUL - 13 May 2024
" Auto war weiter gut. Service Mitarbeiter for Ort in Schiphol waren leider mehr beschäftigt mit ihr Telefon "
" Wir hatten ein Riesen Problem. Ich hatte ein unfall und lag im krankenhaus. Mehr als zwei tagen versucht um das auto zwei tagen später zurück bringen zu durfen. Absolut keine konto uns helfen. Telefonisch slecht oder gar nicht geholfen. Mein Frau musste 260 kom fahren um das Auto zurück zu bringen, mit dem Zug zurück und wir mussten dann einen anderen auto mieten. Die dadurch das wir das auf diesen tag machen mussten, wir €200,- pro tag zahlen mussten fur ein Toyota yaris. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DAN TEODOR - 08 May 2024
" All good with autoeurope, except that the information about the insurance I bought directly from autoeurope was not easily accessible after the booking was made. "
" - Very friendly staff - Was nor pressured to buy extra features/insurances - New car, very clean - Quick pickup and return - Good price - No issues whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ETAY - 05 May 2024
" auto europe reservation was fantastic. thank you "
" was told super coverage was 100 euro additionally and eventually was charged for 200 Euro "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ALBERTO - 25 April 2024
" Easy "
" New car Easy and fast drop-off "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MORDECHAI - 21 April 2024
" Very friendly and efficient site "
" Great UpToDate vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by BOBAN - 21 April 2024
" No "
" You took money from our account in a second at the booking moment In next 5 min you canceled booking but money stile not send back to account How is that possible How many days I should wait for money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 05 April 2024
" Great service! Highly recommended! "
" Great service! Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EAMONN - 30 March 2024
" Please pay me for market research "
" Please pay me for market research "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by TAYLER - 28 February 2024
" It would be nice to have my Hertz membership added to the booking, but otherwise loving the AutoEurope service and website "
" Easy, as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TAYLER - 21 February 2024
" Always easy to compare options and with friendly staff available by email - this is very helpful to me and I continue to book my rental cars with AutoEurope knowing the service is good and prices are cheapest "
" First time with Europcar in Amsterdam - normally I choose other providers but they had a discount. Check in process was slow - had to wait for a long time in line at the first desk and then again at the carpark desk to get the car. Requested car was not available. Car received had a lot of previous damage. Check in staff were dismissive of previous damages that I wanted to note down (never had this problem with Hertz or others before!). It took about 1.5 hours from arrival to leaving with the car. On return, despite the prior damages noted on nearly all panels, the staff receiving the car found a very small scratch which I had taken a prior photo of (dismissed by the check in staff). They said I might get an email about it, but keep the paperwork just in case. Not sure why it could not be solved right then when I had the evidence. This left a sour taste in my mouth and I have been wondering if I am up for a battle about getting the security deposit back - something I have never had an issue with in the past, and I've rented around a dozen cars last year with other providers. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by AMOS - 16 February 2024
" this time - good "
" good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BRIGITTE - 09 February 2024
" I've been renting my cars at Auto Europe for 10 plus years and always smooth. This time wasn't different. "
" Clear, easy, no difficulties, no stress. Great way to start a holiday. The car was great, clean, fine ride. I turned the car in at 6am, never did that before. When I arrived at the airport I thought: OMG! They are still closed. But, the signs and instructions were very clear so everything went perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by CORRADO - 30 January 2024
" Simply perfect from the beginning to the end "
" Smooth service, excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ROMAN - 23 January 2024
" Issue with „full coverage": although charged for it by autoeurope when i did the reservation, Hertz did not have it in system. Had to pay additional 106€ "
" Nothing to add "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ERIK - 12 January 2024
" My credit card was blocked the day night before my car rental therefore I was only able to provide a debit card. They made me go to another vendor because they don't want to accept debit cards at all. I want to have my money back, as they promised they will pay it back to Auto Europe and via Auto Europe I would get it back. "
" My credit card was blocked the day night before my car rental therefore I was only able to provide a debit card. They made me go to another vendor because they don't want to accept debit cards at all. I want to have my money back, as they promised they will pay it back to Auto Europe and via Auto Europe I would get it back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by MARINOS - 07 January 2024
" As always AutoEurope does a great job renting you car value for money "
" Nice simple and easy process! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DURK - 20 December 2023
" Customer service needs to use its experience with airline cancellations better "
" Hertz is fine, just that customer service in Spain did not give me the right information (I wrote to that department about it) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by CARMEL - 17 December 2023
" Auto Europe was okay but Sixt weren't. "
" I had booked a BMW Class 1 specifically Petrol. When I went to pick up the car I was told there was nothing available. I was offered a hybrid or an electric which were no good for me considering where I was going. Not to remain without a car I had to upgrade at a reduced cost of €24 per day. This with GPS and amending insurance added €226 to the already €276 for 3 days. I feel cheated. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by BOGDAN - 23 November 2023
" good experience "
" good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LASZLO - 26 October 2023
" Nothing special, everything was ok. "
" Car was smaller category than expected. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by SVETOSLAV - 13 October 2023
" Paid double, to both Hertz and Auto Europe. "
" Paid double, car was incredibly dirty (including what seemed to be used pills plastic packaging in the console) "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
EINDHOVEN, NL - Reviewed by RIMANTAS - 01 October 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DAN - 26 September 2023
" Disappointed mainly on the extra invoice issued by Hertz. "
" It was a long wait at the counter. I've been offered to insistent extra insurance. I've been invoiced after drop off for extras which were included - like km and airport fees which have beed deducted from my card amount blocked in hertz favour at check in. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by COSMIN - 16 September 2023
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by CHARLES - 15 September 2023
" This is not the first time we are using Auto Europe and we were always happy with the service and the recognition given by Car rental providers. Thankfully never needed to go through the process of waivering any excess for incidents, but it's good that they offer full insurance for peace of mind. Just book, ride and enjoy your trip :) ... "
" It was a very smooth transaction, both at pick-up and drop-off. Very helpful staff at pick-up front office - but no one to speak to at pick-up parking lot :( "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by LEONARDO - 07 September 2023
" Flawless experience... highly recommended! "
" Flawless experience... highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SAMUEL - 03 September 2023
" Excellent experience "
" We were very pleased with the entire rental experience. Everything went as smooth as goat lips. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARUN - 30 August 2023
" Nice "
" Excellent, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHAEL - 28 August 2023
" I have used Autoeurope for over 10 years and have always been happy of the service often better than the one from car rentals "
" Cars were not very clean outside thus not easy to spot defects during self-inspection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ALEKSANDAR - 25 August 2023
" Perfect "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by OLEKSIY - 22 August 2023
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KWOK WA - 18 August 2023
" I have also contact Auto Europe for my case via your web form. But also no reply. "
" Has returned the car, but receive charges from Europcar recently. It charged around EUR300 in multiple charges. But I never receive any email notification for these charges. I tried to contact Europcar via their web form, but in vain. Has waited for more than 2 weeks on the reply. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by MORDECHAI - 23 July 2023
" Easy and simple app "
" Great car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SINISA - 18 July 2023
" I have ordered a "Toyota CH-R (or similar)", but got "similar" VW T-Cross. Also my friends who recommended Keddy had the same experience earlier. Neither of us eve saw a single Toyota in parking... Now, VW was really fine, there was nothing wrong with it, but you should not advertise something you don't really offer to customers. Also, the guy at the counter offered me additional insurance, although I already ordered "full". That should be communicated more clearly, but I think that is the problem everywhere. "
" I have ordered a "Toyota CH-R (or similar)", but got "similar" VW T-Cross. Also my friends who recommended Keddy had the same experience earlier. Neither of us eve saw a single Toyota in parking... Now, VW was really fine, there was nothing wrong with it, but you should not advertise something you don't really offer to customers. Also, the guy at the counter offered me additional insurance, although I already ordered "full". That should be communicated more clearly, but I think that is the problem everywhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALI - 04 July 2023
" everything went well. good price "
" very easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by MARKO - 22 June 2023
" zero .... "
" zero "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by TOMAS - 12 June 2023
" Everything was as expected and it's pleasant "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ZACHARY - 27 May 2023
" Other than the above, and return of deposit no problems. "
" Sixt is good. The pick up point needs a little work. I know there is no place to keep cars at train station. But a 15 minute walk to get car, with elevator out kind of was hard for my 73 yr old father "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PATRICK - 25 May 2023
" Will be a returning guest "
" No complaints. Just no water in the wipers. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by JEANNE - 17 May 2023
" i was double charged for the rental car and for about 2 weeks are trying to get you to refund me without any result. i am a regular user of your service and very satisfied until now, this is really not acceptable and absolutely against the law, i request to get back to me as soon as possible "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ALMONTAS - 03 May 2023
" It was ok. "
" It was ok. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by PETER - 30 April 2023
" I always endeavour to rent from Auto Europe whenever it allows "
" No waiting at pickup and served courteously at Eindhoven airport by a nice gentleman "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by DEJAN - 22 April 2023
" extremely positive experiences "
" an extremely positive opinion, for each recommendation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 14 April 2023
" Flawless experience. Highly recommended! "
" Flawless experience. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by IVAN - 12 April 2023
" Never had any problems with Hertz all over Europe, but had a horrible experience with Hertz at Schiphol airport. We were given a smaller car than what we originally booked and made to pay for a downgrade. Simply unbelievable. Originally reserved a Toyota Corolla Estate (with a boot capacity of 590 litres) as luggage space was very important for us. On collection we were informed that no estates whatsoever were available and instead we were given a Jeep Renegade with a 330 litres boot space, almost half what we had hoped for. This of course did not fit us and we were then offered a Lynk&Co 1 vehicle with a boot space of 466 litres. Although this was still 25% smaller than the estate we had reserved, we still managed to squeeze in. To add insult to injury we were advised that we shall pay an upgrade fee of €100 (for 5 days), and miraculously after the car was returned we ended up receiving an even higher bill of €152. Speechless!! "
" Never had any problems with Hertz all over Europe, but had a horrible experience with Hertz at Schiphol airport. We were given a smaller car than what we originally booked and made to pay for a downgrade. Simply unbelievable. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by ABDULKARIM - 23 March 2023
" All information should be clear for any extra charges. "
" When I booked I mentioned that I will be going to Germany. They should tell me that it will be extra charge for winter tyres so I might change the supplier. But they told me that at the counter it's 200 euros must be paid. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROB - 01 March 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by YOUSUF - 14 February 2023
" Auto Europe is one of the best rental car suppliers in Europe "
" Amazing experience, great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PIM CORNELIS - 12 February 2023
" Always my no.1 choice searching / renting a car in Europe "
" I prepaid the car but returning the car with 1/2 a tank resulted in 145 euro extra costs! That is about 5.- per liter! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GRONINGEN, NL - Reviewed by ARKAJYOTI - 11 February 2023
" Please give me back the money deducted by the local authority. I have sent an email with the bill from local authority. "
" I don't understand why I was charged for the reservation even after I paid through autoeurope. They are asking me to contact autoeurope. This was not expected. I am loyal customer of autoeurope for long time. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by SUAT SAYGIN - 14 December 2022
" It was a flawless experience "
" It was a flawless experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by NICOLAAS - 08 December 2022
" My laptop was accidentally left behind on the baggage trolley after pick up of the car. We were stressed and in a hurry because after our arrival at the airport my sister called me and told me that my mother had passed away. I tried to contact the sixt staff at the pick up desk but it was not possible to call them and ask them to look for my laptop. It's absolutely unacceptable to not providing a contact number for their clients. "
" Counter staff slow, not professional. Only spoke English. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by MAURICE - 30 November 2022
" Very happy "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by LIVIU - 23 November 2022
" Good services, quick & clear "
" Matched my expectations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by JAN - 13 November 2022
" Helpful, fantastic vehicle for a super price "
" Good price, super service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DURK - 03 November 2022
" nothing to add "
" nothing to add "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROTTERDAM, NL - Reviewed by HANQING - 03 November 2022
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
UTRECHT, NL - Reviewed by HOE CHUEN - 02 November 2022
" Spent almost 3 hours at the counter to collect the right car booked, finally was given what we dont really want! "
" Not given what we booked. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by CATALIN - 02 November 2022
" Everything went so smooth and easy "
" Everything went smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by EDUARD - 28 October 2022
" Nice car, good service ,nice experience "
" Very quick service, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARTHUR - 07 October 2022
" did on # 3 "
" 1 minus point is that after 00 h you cant't rent or pickup a car anymore ! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by PELEG - 03 October 2022
" The price was good and the process easy, no complaints! "
" Good experience and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KENG WAH - 25 September 2022
" The options and information provided on the AutoEurope website were very user-friendly, helping me decide on the vehicle choice for my upcoming trip with much ease. "
" The customer service kindly upgraded the vehicle to a larger one, thank you for this surprise and very considerate gesture! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by FILIP - 17 September 2022
" I am using autoeurope for many years and I am always well served "
" Due or a plane delay we arrived with 12 hours delay at the Alamo counter. From the car class we ordered only a heavely branded car. Was available. We had to take another car but this car had not enough space for all our luggage "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CORNELIS J.J. - 16 September 2022
" Auro Europe is always promptly helping "
" It was OK "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by KHALID - 14 September 2022
" It the first time and will be the last time. "
" The experience was bad. The car rental agent was unprofessional as she did not honor auto europe contract and decided to doen grade the class of the rented car by offering a Audi Q3 as a replacement for BMW 5 series. She than offered Q5 and condideted it as an upgrade and imposed additional charges and fees. Never the less the provided car had some scratches and paint damage to the front bumper and driver side mirror. The fuel tank was 3/4 full and demanded to return it full. What made it worse is when I complained to auto europe, the agent provided fals statements and wrong accounts of the incident!. Unfortunately, auto europe sided bt the car rental agency and ignored my complaint. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by AHMED - 13 September 2022
" I actually recommended autoeourp to a frind of mine, but he went through a terrible experience with sixt and autoeourp didn't support him. "
" Counter staff are so terrible. They kept me waiting for 1 and half hour. Trying to convince me to upgrade my car selection with addational fees. Not professional at all. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by STEPHEN - 06 September 2022
" Will never use your service again "
" I have already emailed and the reply i for was pathetic. I will no longer use your service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by STELIAN CRISTIAN - 05 September 2022
" Very professional ! "
" Super .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by JEAN J. - 01 September 2022
" Perfect as usual "
" Flight to Rotterdam was delayed by 3 hours. Hertz kept the counter open after office hours in connection with my rental. Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by IVAN - 01 September 2022
" A long time customer "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DIEDERIK - 24 August 2022
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by JAMES - 19 August 2022
" Depends upon how this will be solved "
" They charged me for a minimal, hardly visible, superficial dent without scratches. It probably did not occur during my hiring period, but the attendant at the car pick up failed to do an inspection of the car with me. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHEE MING - 15 August 2022
" Read the above comments "
" The final invoice was different from the quotation. There was no breakdown of the extra costs (around 50 euro). Basically just add 10% to the bill and thank you very much. I will not recommend Avis, nor will I make use of their services again if they charge more than their quotation! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NAIM - 08 August 2022
" Perfect...great staff...great car "
" It was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MORDECHAI - 03 July 2022
" Pricey "
" It was very pricey now "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by DOMINYKAS - 01 July 2022
" Perfect, nothing to add "
" Perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PÉTUR - 24 June 2022
" When you close drop off in Terminal 2 and do not notify customers it takes 30-40 minutes to go to Terminal 1 and train back. If I would not been early I would have lost the flight "
" When you close drop off in Terminal 2 and do not notify customers it takes 30-40 minutes to go to Terminal 1 and train back. If I would not been early I would have lost the flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOHANNES - 04 June 2022
" The service provided was a good ecperience. The website I have been using for years seems to get harder to use then for instance Priceline when looking for a deal. "
" Fast and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by CLIVE - 04 June 2022
" Good "
" Lond wait at pick up desk. BMW wasn't easy to use with Car Play so I changed it for a Kia which was excellent "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DANIEL - 29 May 2022
" 100% "
" 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 20 May 2022
" As usual, flawless experience! "
" As usual, flawless experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAASTRICHT, NL - Reviewed by ROMINA - 06 May 2022
" I rented the cheapest automatic car and they gave me a Mini cooper. Very happy with that "
" They scared me into taking out an extension for all-risk insurance because it only covered 900 Euros "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TIMOTHY - 05 May 2022
" I thought your website was the easiest to comprehend, and that many of the recommended insurances were included in your rate. "
" 1 agent at AMS with 30 in line. 2nd agent arrived when we got to front, we couldn't hear her, after 10 minutes her computer crashed, causing further delay. Finally got down to car, loaded up, couldn't get GPS to work, went back to get help, the agent came out and tried to set it up, said it had to work with our phone. We left and tried to ensure we could make it work, but failed. Returned to agent, a different agent came out to help and determined our car didn't have GPS (which we had ordered), that's why it didn't work. Offered to take off the GPS charge, which we declined. Hunted for vehicle with GPS, offered us a minivan, which we declined. He then found an Aygo with GPS, helped us set it up, and we were finally on our way after losing over 2 hours. They did waive the extra driver fee to offset our inconvenience. The car was great, wish they'd given that to us first. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by NIKLAS - 22 April 2022
" Auto Europe has received a minimum of 3 e-mails from me with reminders plus a phone call where we are claiming full compensation for the car rental failure to provide us a car seat for our daughter. It is not even legal to drive in NL without a child seat neither could we or would we want to travel for hours with our 2 year old in the back seat? Remains to be settled by Auto Europe. Accordingly we will see if we will use your service again in the future. I am still waiting and i am available over niklas.klingh@gmail.com and/or phone number +40736670007 Thank you! Best Niklas Klingh "
" The vehicle was booked with a child seat for our 2 year old daughter. Upon pick up of the vehicle there were no car seats available and we had to leave without the car. This resulted in extra costs for us on our holiday and lost time traveling to the schiphol airport and back in vain. A simple phone call ahead of the pick up of the car would have saved us hours, and half of the trouble. After this incident we have been in contact with sixt as well as the third party Auto Europe to recover our money but until today 22 april we have not received an answer. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by LASZLO - 20 April 2022
" everything went great, as always "
" everything went great, as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARK - 11 April 2022
" literally nothing to fault. "
" Excellent staff and service, beyond expectations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DURK - 07 April 2022
" Very good "
" The reservation on the credit card has no been taken away 5 days later... I rented "Ford Fiesta or similar Economy 4 Door Car" and got Fiat 500 with only TWO doors. It was no problem in the end, but still. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by JOSEPHINE MARIE - 19 March 2022
" Like always,everything was ok "
" Everything was ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by JONATHAN - 09 March 2022
" Very pleased with Sixt lately! "
" Great flow - just didn't like the Audi a lot - not the most handy car for navigation and comfort. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AXEL - 03 March 2022
" Great, quick and friendly service. "
" Great, quick and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by VIRGIL LEONARD - 15 February 2022
" Ok "
" Extra cost for winter tired. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DEN HAAG, NL - Reviewed by JONATHAN - 12 January 2022
" Good experience, the staff were very helpful. "
" The rental vehicle was very clean. The staff at the rental agency were helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMERSFOORT, NL - Reviewed by MICHAEL - 25 December 2021
" Quick and easy, competitive price. "
" Efficient. Slightly upgraded, new car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by LEONARDO - 20 December 2021
" Flawless experience... highly recommended! "
" Flawless experience... highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THE HAGUE, NL - Reviewed by SHAHA - 14 December 2021
" Very good "
" Easy for reservation and very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by RENE - 06 December 2021
" everything was excellent, except for the drop off. even if it was during working hours, there was no one at the renting office, I have waited for 30 minutes, time in which I called on the telephone numbers shown, but no one answered. In the end someone replied me on whatsapp that I should leave the car in the 24h drop off zone, which is HARD to find. Overall, it took me almost 1 hour to do something that should've taken 10 min max. "
" the Eindhoven office was excellent, friendly and supportive staff, but the one in Utrecht, a total nightmare, no employees at the desk, although they have program until 20:00, at 18:45 the office was closed. finding the 24H drop off box it's like a treasure hunt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by NIKOLAOS - 25 November 2021
" Autoeurope is reliable and provides excellent service. "
" The overall experience is very good. But it's Thursday and they haven't released the guarantee they kept when I took the car. Note that I returned the car on Monday morning. I hope they will do it as soon as possible. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by SANTIAGO - 25 November 2021
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by VASILEIOS - 22 November 2021
" I was very lucky to rent a brand new car, meaning that I was the first one to drive it.... "
" I felt a little bit anxious when I realized that in the Rent-A-Car section of the airport nobody knew about this company.... I had to call to your agency for help and then everything was okay.... So it would be very helpful for me to have this information (that I had to call to ACE rent in order to come and pick me up) earlier.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ADRIAN - 05 November 2021
" Staff was very kindly, the car was very closed to the airport. Super ! "
" Staff was very kindly, the car was very closed to the airport. Super ! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ARTHUR - 26 October 2021
" Ok high price "
" Everything OK high rental price ! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by GUNNAR - 22 October 2021
" Your page is easy to work with and pricing is good "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SERKAN - 22 October 2021
" Great "
" Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHEZY - 17 October 2021
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALEXANDRU - 14 September 2021
" Super satisfied all the time! "
" I rented an SUV and they didn't have it so they upgraded my reservation for free and I got an Audi S4 which was awesome! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ZENON - 02 September 2021
" EXCELLENT CAR, APPRECIATED FREE UPGRADE TO A NEWER AUTOMATIC & HYBRID CAR, BUT UNHAPPY WITH EUROPCAR EMPLOEES NOT LEAVING THEIR OFFICE TO DELIVER/RECEIVE THE CAR FOR OVERALL CONDITION PROVECHECKING OF THE CAR IN PARKING LOT. UNACCEPTABLE POLICY NEVER HAPPENED TO ME WITH OTHER CAR RENTAL COMPANIES WORLDWIDE. "
" Dear Sirs good morning. I am a 53 year old Certified Mechanical engineer and have been in the position of a Service Manager In my Country, for Toyota, Hyundai, Volvo and Iveco, for the last 25 years. I travel a lot for business but also with my family, and always hire a car especially when being in Central Europe. This is the first time using AutoEurope after a very satisfied customer of yours Mr Stamatis Stamati, a well Esteemed Insurance broker in the biggest Insurance Company in Cyprus, introduced me to your Company. Unfortunately, With great disappointment I have received the email with Europcar's invoice for the whole Amount of the excess of 700euro. That morning of the 29th of August, me and my wife checked thoroughly the car, and from the pictures I have, there was nothing on the body work. No scratches, dents etc. But even if you found something, where are the pictures to prove it ? This is unfair, and apart from the fact that I liked the car, Europcar (Autoeurope) did not show a nice face to me. I don't know what to say. 1. You freezed more than 800 euro in my card finding it difficult to live around with my family of 5, for 11 days. You should inform your customers beforehand about these hidden costs of freezed insurance money and huge excess, at the time of booking, and not at the time of receiving the car at the airport. 2. Your employee didn't come out to inspect the car before I leave, even if I asked him to do so. 3. You charged me the full excess, without sending me any pictures. I have also pictures Before and after rental to prove the opposite. NOTE : SEE PICTURES NAMES, TO IDENTIFY BEFORE AND AFTER. (I HAVE MORE UNSENT). THANKS. Regards, Zenon Zindilis Certified Automotive Mechanical Engineer Cyprus "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KASPARS - 29 August 2021
" Very good- good price offer, car received as paid- no complaints. "
" Absolutely Ok - fast procedures, sufficient explanations. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARK - 27 August 2021
" Okay "
" Slow process at pick up counter. Probably took 15 to 20 mins just to process despite having booked online. Would not take credit card that reservation was paid for with for the security. I had to use my personal debit card for this and the charge of circa €90 is not expected to be returned for 15 to 30 days. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GERRIE - 20 August 2021
" I was very pleased with the overall rental, good car and very pleasing customer service. I will definitely use Auto Europe again! "
" Great new car! Lovely customer service, very helpful and polite! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by LATHISH - 17 August 2021
" Very good service and it was easy booking through autoeurope "
" Overall it was a good experience with Europcar. The contact details of the airport rental office is missing in the registration voucher . Wrong info was mentioned and i couldn't reach the airport office . Later i explored the contact details from internet. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by MICHAEL - 11 August 2021
" Fast and easy process on the site, good value for money. "
" Efficient drop-off, not so much the pickup with the actual pickup several hundreds of metres away from the desk. Extension was very expensive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CORNELIS - 10 August 2021
" I often book via auto europe, always a good service, this time unlimited.milage for the same price, keep on going "
" The first time we booked at Alamo/Enterprise. We rented a mid-size car, VW Golf or lookalike, finally you supplied me a VW T-Cross, almost new. We spend 29 days without any trouble. All employees: at arrival hall and car pick-up where very helpful, great experience. At the return: all went well and smoothly, good mutual check on the car and the check-out without any issues, neither delays. I was used to Hertz, but rank Enterprise as better, based on this experience. Special thanks to Michael for assisting me on the check-out, professional and humble. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by LEENDERT - 06 August 2021
" Auto Europe always surprised me with a much comfortable car than wiich I aspected. I am with Auto Eorope a hsppy client. "
" Very frienfly personel, interested in the client, very helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROEL - 04 August 2021
" Autoeurope confirmation doesn't guarantee that one will actually get the car from the actual rental company. "
" I was rejected the car by Sixt didn't accept my 2 in 1 card (a new technology card that combines Mastercard and Bank card) issued by South Korean banks and lost the entire rental fee that I've paid to autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by PENKA - 03 August 2021
" Fast pick-up,correct price for this tipe of vehicle "
" It was a new car(7000km).Perfect condition! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by RAZVAN - 25 July 2021
" No "
" No "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by AMOS - 11 July 2021
" good "
" Closure time at Schiphol was close to arrival time of the flight/// "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JONATHAN - 30 June 2021
" Very happy with both the beginning and end of the car rental. Great and friendly staff!! "
" Very happy with both the beginning and end of the car rental. Great and friendly staff!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by VLADIMIR - 16 June 2021
" Better prices than dealing directly with the agencies. Free cancellation and overall good customer experience. "
" Fast pick up and drop off, got a brand new car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 10 June 2021
" I'm already a frequent costumer! Highly Recommended! "
" Flawless service, from beginning to end! Highly Recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MYLENA - 24 May 2021
" Efficient "
" Great and fast check in at sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by PETER - 12 May 2021
" I know you can never guarantee a specific car type, but in this case the car I received was simply not suited for my use case. I booked the Opel Grandland category because I needed 3 individual back seats. The car I got didn't have that and therefore was useless. "
" This rental was entirely unsatisfactory for me and a waste of money, if I don't get a reimbursement. I booked the SUV category where an Opel Grandland is shown as an example. The Grandland has 3 individual backseats which is what I needed to fit 2 child seats and an adult. Instead I got a Kia Niro which has a back bench and it's impossible to fit 2 child seats and third person, although the person at the desk assured me there was enough space. So I ended up not using the car at all (check the mileage which was just from the station to home and back again). Unfortunately the station was closed and therefore it was impossible to swap for another car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by MARIA - 08 May 2021
" I've always had good experiences with auto Europe and use them about three times a year. I was disappointed that the complete return information was not correct when I booked the rental and the additional charge for parking made me consider using a new service next time. "
" Generally good, except the location closed at 16:30 on the Monday we returned and we were told if we returned after that time we should park on the street, pay the meter and use the key Dropbox. Paying the meter was an additional 24€. Someone from your office did call to make sure we knew the situation once we were on the road, but this policy doesn't make me happy about Avis or auto Europe. This policy should be clearly written in the contract so customers can make a better judgement of which rental company to choose based on their circumstances. I won't be eager to use Avis for future rentals. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROCKY - 03 April 2021
" Perfect "
" All perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GREGORY - 31 March 2021
" autoeurope agent didn't know about the discount I received via email, but managed to get it via her manager "
" not possible to use europcar fidelity car via autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARIA DOLORES - 28 March 2021
" they were surprised and satisfied, too. "
" easy, reliable, good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SURIYANTI - 18 March 2021
" Great offers "
" Very nice and welcoming staff in this office nassaukade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MYLENA - 09 February 2021
" autoeurope customer service is extremely poor and lied to me and the manager of sixt I had with me when a reservation issue occured . Jay his mentioned some ways to solve the issue and then admitted he was not sure after 30 minutes on the phone . no solution and basically a very poor service "
" helpful but clearly abused from the situation and made me pay twice for insurance per day ... as autoeurope was unable to help. A very sad situation where I ended up paying for 60 euros per day to insure a car.... "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by LEONARDO - 28 January 2021
" Excellent service and great price. Highly recommended. "
" Excellent service and great price. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARTHUR - 12 January 2021
" I always do "
" Every thing good nice staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ERWIN - 08 January 2021
" Very satisfied. "
" Very efficient and friendly service. Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by FRANCK - 01 January 2021
" I love the simplicity of Auto Europe and the quality of the customer service, I will come back for sure. "
" Everything was great apart from a strange smell in the car but that was maybe the cleaning used in covid times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by YOHEI - 24 November 2020
" good car condition, smooth procedure, kind&professional staff. "
" kind explanation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by FRANCISCO JOSE - 29 October 2020
" car in very neat condition and easy pick up procedure "
" car in very neat condition and easy pick up procedure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 29 October 2020
" Flawless experience... as usual! "
" Flawless experience... as usual! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 22 October 2020
" Flawless experience... as always! "
" Flawless experience... as always! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOSEPH - 21 October 2020
" Autoeurope had the best price especially when it came to full cover insurance. They were simple but clear in what i had to take with me for pickup. I hate small print. "
" Both the staff at pickup and dropoff were very well mannered and made sure that i was comfortable in both handovers. They were not persistent at all when i told them that i purchased full cover from autoeurope. I am very satisfied with the outcome. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CATHARINA - 13 October 2020
" Great experience never had a problem with an Reservation done through auto Europe. "
" Was extreme,Y please had rented a. Car for 7 weeks before the starting dat with sixt . but I needed to renew and Herz was cheaper. They upgraded me to a fantastic car, and I was great . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOHN - 06 October 2020
" Note if you buy through autoeurope (at least for when we booked) you get unlimited mileage, whereas if you rent directly through Sixt you get fixed mileage. "
" Very nice staff, but be very careful on insurance, car models, and where you're driving. Also note the pick up point for the car is about 5-10 mins walk from the Sixt counter in the station - not a problem for most people I assume, though if there are lots of people picking up at once I imagine there could be a delay. On insurance, it may be better to buy from autoeurope. But in any case skim the policy before you collect the car. We just got the standard one (with a 950euro excess) through autoeurope, and were told at the Sixt counter that the excess is *per damage*. So if there are four damages the excess is 4 * 950. They wanted to add on 400euros or so to reduce the excess to zero (including windows and tyres which they said weren't included). When I asked how they knew the insurance policy of Autoeurope (I think I'd bought their insurance, rather than buying Sixt insurance through them, but I may be wrong), they said they were just talking about Sixt insurance. So the moral of the story seems to be decide what insurance you want in advance and buy in advance from Autoeurope, not from the Sixt counter. In terms of car models, they didn't have the car I'd reserved, and wanted to (in practice) downgrade, although they said it was in the same category. They were nice and found a similar car in the end, but that was I think just luck. Re countries to travel to, they mentioned that certain models (generally German cars) aren't allowed to go to some countries in Eastern Europe for insurance reasons. I stupidly didn't check the full list and didn't realise how long the list was - make sure you do. That all said, staff were nice. Drop off is very quick/efficient and they seem to just check for significant damage not anything minor (not that we caused any minor damage, but was interesting how different the pick up and drop off damage checks were). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RAFAL - 01 October 2020
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DANIYAR - 22 September 2020
" AutoEurope is a good tool to find the best price – it was actually cheaper and better package (i.e. unlimited mileage) compared to hiring a car directly from SIXT. "
" They requested me to provide IBAN to return deposit of €300, but the form on their website doesn't work (gives an arbitrary error). I've tried to contact them but there's no helpline phone number on their website, only another form to get in touch. Tried to use it and it doesn't even send a confirmation that they've received my message so now I'm just sitting in oblivion, I guess? "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SUKHDEEP - 20 September 2020
" The experience with budget has left me with a bit of sour taste. Would like to see how auto Europe responds to it. "
" Oon the voucher it was mentioned that 2100 Euros would be blocked on CC but budget blocked 2500. Furthermore, they asked for additional CC that should be 'American Express'. These bizarre rules were so off putting. Lastly I had minor damage on vehicle, which was charged on my secondary card(American Express) instead of Primary one. Had to pay huge currency conversion fee because of this nuisance. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by RICCARDO - 12 September 2020
" Always a pleasure to use Auto Europe! "
" Overall good experience, however, staff at airport not really efficient and deposit release takes long time. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by RACHID - 09 September 2020
" I have been using Autoeurope fo rmore than 5 years and they are always extremely helpful on the phone and they always have the best options. WIll be using them forever :) "
" Sixt Amsterdam was very professional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EINDHOVEN, NL - Reviewed by IOANNIS - 05 September 2020
" Very nice car, good service, I reccoment "
" Personnel at Eindhoven airport was very helpful and patience in order to choose the right car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MIRO - 03 September 2020
" In cases like this, there should be a service which would come and exchange the car with technical malfunctions, without user losing valuable time. "
" First car I picked up , had big issue with shaking of the brakes while moderate braking. Customer service sent road assistance, but it was obvious that issue cannot be solved on the spot. Later that day, I had to drive back to pickup site to exchange with another car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by RUTH - 31 August 2020
" Always great value and great cars "
" Easy, great value and good customer care. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SOUNAK - 27 August 2020
" Ultimately, it's auto europe's responsibility to provide me a suitable vehicle and if not possible, initiate and process a quick refund. I have called and written multiple times just to know the status of the refund process. I was even given an unfavourable response which seems logically unacceptable. I would urge auto europe to process the refund request as early as possible. "
" The car I was offered was an 8 seater van whereas I booked a 5+2 seater. This was much larger in size. I was ready to pick up from alternate locations in Amsterdam but even then they couldn't provide me a vehicle that matched the size of what I booked. Moreover, the counter staff said it would be refuned from their side due to their incapacity to provide a suitable vehicle (to be processed through auto europe) which is till not the case. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by JOHANNES - 17 August 2020
" X "
" At Amsterdam Airport, Dollar is under the Herz umbrella just like Thrifty. The Auto Europe booked car A ford fiesta was not available And the provided Toyota Yaris was getting to the end of its rental life with tires that had just enough thread to be legal. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by CHANTAL - 10 August 2020
" The online UI is good and the price is competitive. However Autoeurope sent the wrong info to Budget about the type of transmission I had ordered. "
" I had completed my order through AutoEurope For an automatic but Budget has received an order for a manual. They acknowledged the error on AutoEuropes part and still honored the price and gave me a nice automatic car within 20 min. The only issues was it took ages to print the receipt, I would encourage management at That Budget office invest in better WiFI & printers. I was very happy with the service I got though, they are just working with Stone Age tech. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by FREERK - 23 July 2020
" :-) "
" :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NICOLAS - 22 July 2020
" Great overall "
" I have always been happy when renting a car via your services. However, this was the first time the car was not clean: greasy finger stain on the screen, dirty socks from the previous renter forgotten in the middle glove box (between the two front seats). I was really disappointed by this, especially during Corona times, but it was the first time and every can make mistakes. No harm no foul "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by RODOLFO - 14 July 2020
" easy and clear information for the booking "
" Friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by IVAN - 29 June 2020
" All good "
" I will be back in Amsterdam on July 19th and I intend to book my car with Dollar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOSE - 19 June 2020
" Nothing to declare "
" Really bad the shuttle service. Controlled by a hotel and not on time. There was no one to talk to about this issue just a voice record. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by YOHEI - 03 June 2020
" everything was perfect! "
" everything was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by SYMEON - 26 May 2020
" Aaa "
" Aaa "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PAVLO - 17 April 2020
" it was nice "
" it was nice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by MICHAEL - 15 April 2020
" Again a good deal from Auto Europe -- they might not be the cheapest option around, but their customer experience is much better than the competition. "
" Due to the COVID-19 situation, the normal counter operations were moved to the pick-up desk in the garage. Although staff there were as helpful as they could, they struggled with the computer system. Similarly, when I tried to extend the rental first on the site, then by phone, and then in person at a rental station, system issues prevented me from doing so online or over the phone and the (again: very helpful) staff at the station had to struggle with a number of systems issues. I understand that this is not a normal situation, and that should be all the more reason to have the online systems work as they should. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by FRANCISCUS - 25 March 2020
" very good service and car "
" No luggage trolly on the drop off place to put our luggage on but the man brought us with the car to departure hall Incl luggage "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MOHAMAD IVAN - 21 March 2020
" thanks for the good hosipitality and easy to acces "
" so nice and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by WILLEM - 13 March 2020
" No experience "
" We did not get the car because i left My visa in the car in Portugal, we already payed with the visa "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by FALCO - 06 March 2020
" Easy booking process and competetively priced "
" Great company. Easy location and fairly new cars. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by AIJAZ - 05 March 2020
" No further comments. "
" I reached the Amsterdam Airport along with my family (including my two very young daughters) to pick the pre-cooked car. The counter staff refused to accept my Visa Electron card to reserve 300 euros as security deposit. I could not offer any other security and, therefore, the counter staff refused to give the car. It was a huge inconvenience for me and my family. May be sixt should consider families and accept the Visa cards as well. Bad experience. Even I didnt touch the rented car, Auto europe confiscated my advance money of 300 euros and refused refund. How unfortunate. I would neither try auto europe again nor recommend it to anyone in my network. Bad policy, bad company, bad attitude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by HENDRIK - 04 March 2020
" Good experience "
" Very good. Only point is that I had to wait 5 minutes at the drop off point. But I was not in a rush this time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by RAZVAN IOAN - 03 March 2020
" Super! "
" Super ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOSE - 02 March 2020
" Amazing "
" Super easy and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by HIMANSHU - 26 February 2020
" Smooth & satisfied "
" I would like to give special thanks to the Counter staff at Budget Schiphol airport. My flight was delayed but they waited more then 45mins after thier working hours till midnight. Thanks a ton !! Super impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WASIM - 26 February 2020
" I like the promptness of your service. However, it could have been clearer in some cases of what was included with Avis and what to potentially expect. "
" The staff were rude towards me. I still have not received my deposit back. The drop off process was not clear to me. Avis, do not put customers first. They seemed to be focused on money and if anything goes wrong with the car. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by EWA - 25 February 2020
" Happy in all aspects. "
" Quick and professional. The price is good, maybe a bit far from the airport , but the shuttle is available just in front of the exit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TARUNSINH - 06 February 2020
" Nice experience "
" Nice experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by KAAN - 05 February 2020
" I reserved the car 25 euro. It comes to me 125 euro final. This is robery. Do not trust the first reserve money!!! The stuffs are rude. The locaion of the gold car is so bad. It is not inside the airpot. "
" I reserve "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
UTRECHT, NL - Reviewed by PARUL - 05 February 2020
" I did not get a car, whole money got wasted. Trip got cancelled Still expecting a refund or rescheduling "
" I did not get a car, whole money got wasted. Trip got cancelled "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by CALIN RADU - 04 February 2020
" Nothing to complain about. Very good services "
" A very pleasent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MORDECHAI - 02 February 2020
" best website very friendly user very detailed and clear options cheapest, reliable and safe "
" very friendly and professional staff especialy staisfied with receptionist Tina at AMS Enterprise / Alamo rental location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DANIEL - 27 January 2020
" Your reservation center never did the changes I requested to the rental adding to the bad experience with hertz, your agents kept repeating that the server was down and would not take the pain to write down my request and have booking modified "
" The car I was given in SCH was a category lower than rented and in terrible exterior condition. I had to argue to get another car and lost at least half an hour waiting although I'm a Hertz Gold One way fee is extremely expensive "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by PIM CORNELIS - 23 January 2020
" as always, perfect service "
" as always, perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RYAN - 15 January 2020
" Overally really good! "
" Very fast service, offered a small upgrade which was nice. The only thing is that entering my information during check in took some time which could be saved if I was asked to enter it myself before pickup. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANTONIOS - 09 January 2020
" I'm renting cars using auto europe's site 5 years now and i'm completely satisfied and happy because i save time and money! "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by ADRIE - 07 January 2020
" Easy and a good deal. "
" Friendly and helpful staff - Experienced no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by THEOKLITOS - 06 January 2020
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by SARA - 05 January 2020
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by DARREN - 04 January 2020
" Very bad "
" No help, not all infos giving, bad staff, bad service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by SCOTT - 03 January 2020
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DAVID - 02 January 2020
" Good and fast. The main condition I was looking for is unlimited km "
" The drop-off was not that clear to me and I was not sure if all was ok about the place I parked the car. I was a bit worried to have left the car on a "normal" parking where the car could have been bumped and where I was going to be responsible for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROMKE - 01 January 2020
" Auto Europe has been trustworthy and offers competitive pricing. "
" They provided the car that I had reserved with no hassle and no issues. Very positive experience. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ALIBEK - 31 December 2019
" Awesome pricing, clear instructions, no hidden fees or surprises "
" Awesome pricing, clear instructions, no hidden fees or surprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by MADHAN - 24 December 2019
" Auto Europe offered me the best price "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ROBERT - 23 December 2019
" - "
" I suddenly got confronted with the notion that a scratch has been detected on the back of the car, but I never hit anything and thus it feels like a backlash. To be continued.. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by MARTIN - 21 December 2019
" Enjoyable "
" Very nice experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RAONI - 18 December 2019
" Staff was very gently and explained everything I need. "
" Staff was very gently and explained everything I need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WILLEM - 17 December 2019
" autoeurope service is ok incl. after sales. "
" it took too long at the counter to get the car (papers) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANNA - 15 December 2019
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by HIMANSHU - 11 December 2019
" Alamo is great, Always give you good car & staff at Schiphol airport is super nice. thanks Auto Europe for amazing services. "
" I am Very Happy with Auto Europe :) Thank you so much. all suppliers are amazing and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by KONSTANTINOS - 10 December 2019
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREDA, NL - Reviewed by JONAS - 06 December 2019
" My contact with AutoEurope customer service was wholly unsatisfactory and I shall endeavor to never use AutoEurope again. You suck! "
" Budget were great "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARIE - 04 December 2019
" Simple, clear conditions, gives flexibility in renting. One drawback: does noffer vehicles from Enterprise/Alamo. "
" Pleasant "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by BOGDAN - 01 December 2019
" Perfect! "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ASEN - 28 November 2019
" normal "
" when I make a reservation through my cell phone I set a mileage limit of 4800km for the whole contract, it is a problem for me and I am not satisfied because I use the car for business trips when I ask for a change to this clause, from desk they say they can change it or they don't want to "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by LIVIU - 26 November 2019
" Easy to book with Auto Europe, had used it before and I hope I will use it again for the future. "
" Quick pick-up and drop-off procedures. The car its self had minor bumps and scratches but not a big issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by NICULESCU - 23 November 2019
" It was ok. "
" It was good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALEX - 22 November 2019
" not good "
" I booked through Auto Europe and fully paid. Arrived to pick up car and because I only had Visa card not credit card I wasn't allowed to use their cars. I sent an email to Auto Europe explaining the situation and asked for a refund. I was not permitted a refund because of terms and conditions. you're welcome for the money with no service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by ESTEBAN - 21 November 2019
" Auto europe was easy to book But the staff at Alamo not really "
" Sales pushing and the Lady at drop off was kind of rude "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MEHRDAD - 19 November 2019
" The place was too far, they help you not at all, you should pay cash for deposite. "
" The place was too far, they help you not at all, you should pay cash for deposite. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by STYLIANI - 16 November 2019
" They always give me for free an upgrate in the cars "
" New cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EYAL - 14 November 2019
" Car was further perfect, and a good price. I went with the car to germany. Auto Europe said a fee of 9 euros per day will be charged by this seems to be 15 euros per day. "
" Voucher stated pickup location schiphol airport. Something about shuttle mentioned but not telling where this shuttle takes you to and how often. Found out very late (at schiphol) that the shuttle goes every 30 minutes to a location that I could have reached in a first place without using this low frequency shuttle service. Very annoying "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by SLAWOMIR - 14 November 2019
" I do not recommend this company "
" I could not pick up the car I booked because I did not have a credit card. On the car booking page there was no mention of such a requirement, it is only in the conditions on one of the rut pages that there is such information and with the information deposit € 900. By calling the service desk of the company through which I rented the car was unable to cancel this operation. I do not recommend this company and ask for a refund of the fee charged for the unused vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DEN HAAG, NL - Reviewed by DAN - 14 November 2019
" Excellent service. Fast and professional "
" Excellent service. Very fast and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PAVLINA - 12 November 2019
" I don't hold Auto Europe responsible for the incident, but I would like to still mention that staff of Green Motion took no action even after I explained the situation the following day. "
" I arrived to the pickup office approximately 10 minutes before closing time - 21:50, on October 30st, and found the location closed. I was therefore not able to get my rental car, had to book a hotel room at the airport in Amsterdam and lost money on the hotel I originally booked, which was 3 hours driving distance from the airport. I spent a lot of money on top of the rental car, just because someone decided to cut their shift short. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by KORAY - 12 November 2019
" it was nice and smooth "
" cheerful and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by SERGIO - 12 November 2019
" . "
" . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by MONICA - 12 November 2019
" Organization of the shuttle bus could improve a lot. Drop off near the place where you need to be etc. "
" Organization of the shuttle bus could improve a lot. Drop off near the place where you need to be etc. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANDREW - 11 November 2019
" The best rental experience I have come across. "
" Easy, friendly and efficient service from start to finish and clean, good quality car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ADO - 11 November 2019
" Have used and will used Europcar in the future. Service is very good and helpful "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by IVAN - 10 November 2019
" Everything was ok "
" Everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GEORGIOS - 10 November 2019
" The SIXT clerk suggested to me do not buy additional insurance from the iautoeurope site because in reality I'm not covered and he tried to convince me to buy a new one. I don't know if he was right or not, I didn't buy another coverage that I supposed I had, hopefully nothing happened. "
" . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by MORDECHAI - 04 November 2019
" easiest and most efficient way to rent a car around the world "
" very friendly staff smooth and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 01 November 2019
" As usual, I had a really great experience with AutoEurope and Budget. Already looking for the next trip! "
" As usual, I had a really great experience with AutoEurope and Budget. Already looking for the next trip! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARC - 01 November 2019
" no comments , was all clear and good "
" no comment, was all clear and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by JOEL - 27 October 2019
" Very good experience "
" Very good experience. They upgrqded us at no charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROBERT - 24 October 2019
" So far I have used Auto Europe pretty often and before things have gone smoothly, so I will not give up just yet :) "
" First of all, Green motion?? why, there is nothing Green about them. I thpought I woyuld get a Toyata Hybrid, but no. Anyway, I was in a hurry and ordered a car for the same day via my mobile. During this process it did not get clear to me they are not AT the airport. yes on a PC you see it right away I noticed afterwards, but not on mobile device. So I ended up loosing time, instead of winning time as I had to take a shuttle bus that also came late. The car I got was on one side fully damaged, can hapen, but it does not look nice, right? "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
EINDHOVEN, NL - Reviewed by SLOBODAN - 24 October 2019
" Super tevreden. "
" Experts in business "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MILES - 23 October 2019
" Didn't get the correct car but we got upgraded so that was a bonus. The staff are okay not the friendliest. "
" Didn't get the correct car but we got upgraded so that was a bonus. The staff are okay not the friendliest. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by BOGDAN - 23 October 2019
" Excellent! "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOOFDDORP, NL - Reviewed by PRENITH - 23 October 2019
" Very good, will recommend this to my friends as well. "
" It was very good and on time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by JOHANNES H - 23 October 2019
" Efficient service and handy location "
" Efficient service and a handy location "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DEN HAAG, NL - Reviewed by HAMID REZA - 23 October 2019
" I think it's time for every European citizen to rent a car from EUROPCAR once to experience a good service and to ensure their destination is safe with new EUROPCAR cars. And to think that every European citizen can and should support this European service company that provides the best services to its citizens Personally I along with my family thank EUROPCAR for providing a 2019 car that traveled only 20 kilometers It would have made my trip to another European country very easy and enjoyable. THANKS AGAIN. "
" I think it's time for every European citizen to rent a car from EUROPCAR once to experience a good service and to ensure their destination is safe with new EUROPCAR cars. And to think that every European citizen can and should support this European service company that provides the best services to its citizens Personally I along with my family thank EUROPCAR for providing a 2019 car that traveled only 20 kilometers It would have made my trip to another European country very easy and enjoyable. THANKS AGAIN. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by OSKARS - 22 October 2019
" nothing particular, very efficient "
" nothing particular, very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PAVLO - 20 October 2019
" autoeurope is very good "
" thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROTTERDAM, NL - Reviewed by PHILIP - 16 October 2019
" Good website and booking experience, BUT YOU PROVIDED THE WRONG ADDRESS FOR THE BUDGET OFFICE. They had moved 3 weeks previously and they tell me you had been notified, but you failed to update your online details or advise me of this change. As a result, I had an unnecessarily long journey to collect the car. "
" A reasonable car and good value for money. Unfortunately, the rental office has moved from Rotterdam city centre to an out-of-town location which makes it extremely inconvenient to access. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by HSIANGHUANG - 15 October 2019
" Good help desk when I get trouble. "
" Staff starts to serve in the rental desk on time & friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by DANIELE - 14 October 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by STEFAN - 13 October 2019
" Only difficulty was the access to the drop-off location @ AMS airport. "
" Only difficulty was the access to the drop-off location @ AMS airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by RACHEL - 12 October 2019
" Easy to use, and gave me the best rate for my needs. "
" I'm a musician on tour and need some flexibility. Alamo charged a full day for over half hour late on return. Europcar didn't charge a dime for over two hours late so I will use them in the future. Europcar also cared far less about vehicle condition, not bothered at all with the scratches and dings the car had when I picked it up. While I've had never returned a car with any additional scratches or dings, it was reassuring to know with Europcar that they'd be forgiving. Alamo was definitely not like that. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RAYMOND - 12 October 2019
" Good just what i wanted "
" All good as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARTHUR - 09 October 2019
" The car was a upgrade "
" Everything OK "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by MIKE - 08 October 2019
" Good value easy website "
" Good car efficient check in, country staff not friendly "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by OLEG - 08 October 2019
" Instead of planned Mazda CX3 I have got Peugeot 2008. This is not fatal. But I personally don't like such situations. "
" All things were good, except car return. For the very first time car renting in Amsterdam Schiphol airport the simple question how to return the car it was for me an issue. Means - where is an entrance to the needed garage. The very first thing - small printed flyer in the car with scheme how to find return entrance was not available, but it definitely will helps a lot. Second - the main Car Rental Return road sign was closed by yellow tape as not valid. At my visit time (2019 10 05) reconstruction works requires the changes of some traffic directions around airport and existing one o two small yellow color temporary road signs with Car Rental Return writings are definitely not enough. Please, pay more attention for these questions. Especially most of customers has flights in desired time and car return procedure become enough nervous. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CAGRI - 06 October 2019
" All was as expected "
" All was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by NIKOLAOS - 04 October 2019
" Very good experience without any "surprises"! "
" I am very satisfied. They upgrade to a bigger car without any additional cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by YASHAR - 02 October 2019
" clean and nice car and good service from avis and auto europe "
" good location but a bit difficult parking area "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DEN HAAG, NL - Reviewed by RICHARD - 30 September 2019
" Easy to book and use. "
" Good location and quick service. Helpful information from the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by MOHAMAD HAILRUL - 29 September 2019
" services very good "
" services very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by REUBEN - 19 September 2019
" Very user friendly "
" I don't know about Enterprise in other countries but for sure Enterprise at Schiphol Airport was one of the best experiences when it comes to car hire............fast, smooth, efficient and all with a smile. Well done Enterprise Schiphol airport.................keep it up !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by LEVENT - 19 September 2019
" X "
" X "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by INO - 15 September 2019
" Efficient, clear signage. "
" Efficient, clear signage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GEORGIA - 05 September 2019
" Excellent "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BOGDAN - 31 August 2019
" Perfect! Congratulations for the staff and for Europcar! "
" Everything was perfect! Excellent car and very good staff not trying to cheat selling an insurance which is already included in the contract with autoeurope.eu like people from Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DIDIER - 30 August 2019
" Very poor rental company "
" As I could not get the car I had requested because your company did not allowed my card, But you still kept the payment made by the same card, I am still very unsatisfied about Alamo, and I will not rent anymore from Alamo because I consider you are a dishonest company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by GIAN MARCO - 29 August 2019
" Never again with greenmotion "
" Their business model is to do all possible to charge you extra. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
UTRECHT, NL - Reviewed by CARLOS - 26 August 2019
" Highly recommended. Congratulations for the great professionalism. "
" Efficient and effective service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EIRINI - 23 August 2019
" Good deals "
" Very good car and customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ELLEN - 21 August 2019
" Avis is my preferred car rental agency: always good quality cars, excellent staff (I rent a car on average once a year and they recognise me when I enter the office) and conveniently located. "
" Avis is my preferred car rental agency: always good quality cars, excellent staff (I rent a car on average once a year and they recognise me when I enter the office) and conveniently located. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GERRIE - 21 August 2019
" Very happy to pay only 50 Euros for an additional driver for 12 days! Very friendly staff and efficient! Didn't have to wait at all despite the fact there was enough customers returning their rental cars when I returned mine. "
" Very happy with the customer service, very happy with possibility to pay only 50 Euros for an additional driver "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHRISTOS - 19 August 2019
" nice "
" nice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by IOANNIS - 18 August 2019
" Very good "
" Very good, only problem there was nobody to check the car at drop off in Eindhoven airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EFIM - 17 August 2019
" We were very satisfied with the rent "
" Car was great. Easy pick up and drop off. The drop in other location was a bit high. Besides all was great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by PETER PAUL - 13 August 2019
" Na "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ELFITRIN - 12 August 2019
" Please do inform me how to get my deposit? "
" Dear Sir/madame, The company has not returned my deposit yet. How to do the refund? Thank you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOOFDDORP, NL - Reviewed by JOHN - 03 August 2019
" Overall good. "
" Overall was very good. The location was off airport property and there was no shuttle from the airport to this office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PUNEET - 31 July 2019
" Autoeurope has good collection of vehicles and last minute offers. Although they need to provide more clarity on supplier terms and conditions. "
" I had booked through auto europe which included full insurance (refundable deductible). However, at sixt they said that they dont know anything about autoeurope insurance and if I want full insurance, i have to buy from sixt. Why do they have sale via autoeurope when they don't know anything about autoeurope offers. Is this a trick to earn extra from customers? Also, the guy at sixt mentioned that the vehicle has green sticker for germany, whereas the delivery guy couldn't find the sticker in the car and didn't know anything about it. The vehicle itself didn't have enough power and I was not advised about it even though I mentioned during pickup that I will be driving to swiss Alps. I could smell burning of clutch plates on steep uphill. Not satisfied with this Sixt experience :( "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ARNHEM, NL - Reviewed by CHRISTOPHER - 27 July 2019
" Was great. I think you really find out how good a company is when something goes wrong. Then you see how they manage the experience. But I'm glad everything went right! "
" Great, friendly and helpful. Good vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GEOFF - 26 July 2019
" I have had success with Auto Europe for the past three years. "
" Green Motion charged me 12,50 euro because the car was not exceptionally clean. Then, when the owner of the company assessed the auto upon turning it in, he found two small marks on and near the roof. The company immediately took the entirety of my 1100 euro deposit from the credit card and now I wait until the issue is resolved with my credit card company charging me more interest because of the larger amount of money. I will not recommend Green Motion to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARTHUR - 25 July 2019
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by SHANTANU - 25 July 2019
" Please process my refund. "
" I did not get the car as I was told I can't get car on Indian Driver's License and booking got cancelled and I was told my money would be refunded by Auto Europe. Have not received Refund yet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by RICARDO - 24 July 2019
" AutoEurope always very good value "
" Very long waiting times at Schiphol desks (45mins) despite pre-booking, quite disappointing "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CATHARINA - 22 July 2019
" NOw I an renting a car in greece from auto Europe Bad car, not at all the same experience as in Holland Average satisfacties in greece a 5 "
" Had problem with the car I rented fir 40 days They came and Chanel iT for another car the same day "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by DANIEL - 21 July 2019
" No issues at all. Will use AutoEurope again "
" Tina who checked us in and the garage staff who got us on our way were fantastic. An easy transaction after a long journey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DARI - 20 July 2019
" The waiting line took a long time. The GPS wansn't very good. Asside of that all was perfect. "
" The waiting line took a long time. The GPS wansn't very good. Asside of that all was perfect. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ALEKSANDAR - 20 July 2019
" Loved it. "
" Great service, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by GIORGIO - 17 July 2019
" Everything ok "
" Fast, nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by TOMAS - 15 July 2019
" Broker company is ok. "
" 830 Eur was reserved on my card. The car was returned on Thursday morning without any damages, full tank and on time. The money is not returned until now, Monday. I think the reserve amount is not normal. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by PAVLO - 11 July 2019
" nope "
" nope "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EINDHOVEN, NL - Reviewed by KLAAS - 10 July 2019
" As I expect. Easy going. Good overview of the options. Making it easy to select what I want. See you next time! "
" Very good, friendly. No pushing towards extra options. Professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TYRONE R. - 07 July 2019
" For many years I am a satisfied customer of AutoEurope and there is no need to change to an other service provider. "
" In fact no comment as everything about AutoEurope and Alamo and the car was perfect. A special appreciation to the way the lease was handled at the Alamo counter. Fast, efficient and pleasant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by HALLDÓR - 05 July 2019
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROTTERDAM, NL - Reviewed by GILAD - 03 July 2019
" Waiting to see how Auto europe would help resolve this issue and provide proper compensation. "
" It was the worst car rental experience I ever had. Me and my wife planned a whole weekend in the northen part of the Netherlands, and when I arrived to pick up the car I was told that they run out of cars, and they simply can't do anything about it. I was also told the reason is that they did not get the cars the were soposed to, and told me they new about it since 8pm the day before - why nobody took the time to inform us about it?! Our whole weekened was canceled becuase of it and we even didn't get our miney back yet! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by ADAM - 01 July 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by SVETLANA - 30 June 2019
" No problems with booking, no problems that we are using auto europe super cover and not hertz super cover. "
" Almost no waiting. To get the car waited just the previous customer, no more than 5 minutes. At drop off also no more than 5 minutes, the hertz employee told us that everything seems ok with the car and sent us to go directly to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ADITYA - 28 June 2019
" May help if the approx./average mileage by vehicle/segment is also provided so that it helps in making a sound decision from an overall cost standpoint for the trip "
" Overall experience was good. Only reason to provide a lower rating for overall value is due to the mileage/gas consumption which was higher than normal "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROTTERDAM, NL - Reviewed by JOAO - 22 June 2019
" Top, just insurance too expensive "
" Insurance too expensive... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOHN - 21 June 2019
" Other than bad info from Auto Europe, this was a GREAT deal. "
" I missed my US-Europe plane and initial contact with Auto Europe indicated little could be done to resolve. I had a Dutch friend contact Enterprise directly and they said that's BS. Come a day late, and the original contract would be honored... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ZOLTAN - 18 June 2019
" Best prices by Auto Europe compared with others and an excellent service from Avis "
" Everything went smoothly, fast, without any problem. Nice car, helpful staff, I'm really happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by PANAGIOTIS - 16 June 2019
" Our experience with this car was beautiful .we felt safe and secure. "
" The car was new with no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NAVIN - 14 June 2019
" AutoEurope 10/10 ... Enterprise 0/10 with a bad review about their cheating practices. "
" Totally bad. Overcharging for things that cannot be verified later is a bad way to steal money from customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by AHMED - 13 June 2019
" Please read the feedback written for sixt as it's actually a shared feedback . "
" 1- The guy over there was very friendly . 2-I chose a full size Mercedes E200 Car which was very nice , though for a "full size" it's very small for 5 persons . I've expected that when having a full size I should at least get reasonable room for 5 people in the car. 3-Sixt locked 500 euros out of my credit card , I dropped the keys back in the drop box . Three days later still Nobody confirmed yet that the state of the car is in good shape or even when shall I expect back the 500 euro deposit . I expected at least a mail to inform me about this . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by HARSHAL - 13 June 2019
" Satisfied "
" Satisfued "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHLOE - 13 June 2019
" Rudest desk staff when picking up the car "
" Worst desk staff ever. So rude so unhelpful "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MUTIEN - 10 June 2019
" It's a very good experience booking via autoeurope. "
" Very Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by Ä°DRIS - 07 June 2019
" It was a non scheduled visit to Amsterdam and at the last minute I have arranged to rent a car with Auto Europe, and I have a very easy process when I approach the Alamo Counter. Even my rental car was upgraded to upper class which I dont expect. However it was a perfect experience for me. I like it. "
" It was a non scheduled visit to Amsterdam and at the last minute I have arranged to rent a car with Auto Europe, and I have a very easy process when I approach the Alamo Counter. Even my rental car was upgraded to upper class which I dont expect. However it was a perfect experience for me. I like it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by YANIS - 06 June 2019
" It was fine. Guys work quick, no claims. A car was a bit old, but it was BMW!) "
" It was fine, quick and no claims "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by EDMOND - 30 May 2019
" 1. Service at office far too slow and unfriendly. 2. All charges should be levied at the online booking. Adults don't need additional sales pressure at the office. 3. Staff should in all cases go to the vehicle at drop off with the customer so all parties are happy at that stage. "
" No information given re getting from Schipol to Goldcar site. Eventually got to speak to a staff member on the phone...very poor attitude from staff member. Details re getting to Corendon Hotel should have been provided with the booking info. At the hotel it was difficult to find Goldcar office. Once there the wait to be served was far too long and the staff were far too sullen. The hard sell of additional excess insurance was intimidating. When booking the vehicle your website asked me to state if I would be travelling outside oh Holland. I replied yes and specified France, Belgium, possibly Germany. The site, having obtained that information then gave me a final quote of €576 or so. When I arrived at Goldcars office and eventually got to be served I was handed a travel zone card and was promptly asked for an additional €135 as I was travelling outside of Holland. What a scam this is. I tried to fight me case re when I made the booking I had already specified this and had then been given a final price......but I just got bored looks from the staff member. Heard all this before kinda attitude. When I collected the vehicle, the fuel indicator needle was at the top limit. Noted. So, to return the vehicle I was looking to ensure the same level. I filled the tank up to the brim at a station near Schipol only to note that the indicator was a few stripes below the full level. Therefore from Goldcar, I went to the nearest fuel garage and topped up the tank to the brim. Again the indicator refused to move to the top despite the fact that the fuel was visible at the petrol cap! At the car return I explained this situation to a staff member who simply said oh, the petrol gauges sometimes get stuck. Again at the return point, I and other customers were left standing waiting for far too long. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CYNTHIA TOWLE - 30 May 2019
" Staff was efficient and fun. Both young men we interacted with spoke excellent English and were very pleasant. 10 stars!! "
" Staff was efficient and fun. Both young men we interacted with spoke excellent English and were very pleasant. 10 stars!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 23 May 2019
" I'm overall satisfied with the experience with Auto Europe and Budget. However, the tank wasn't completely full at the check-in, but I only noticed it when I was already out of the airport. "
" I'm overall satisfied with the experience with Auto Europe and Budget. However, the tank wasn't completely full at the check-in, but I only noticed it when I was already out of the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by ERIK - 23 May 2019
" There is nothing mentioned in terms and conditions that you have to inform car rental company if you be more than 1 hour late. I send an email to Auto Europe how I can claim the 80Euro. as per previous experience when car is not available rental company has to provide you another car on their cost and client should not pay. "
" Upon arrival my car was rented to another person. My flight was arrived in time but I was 2 hours delayed due to issue with my luggage. As per Sixt if you don't arrive in time and there is no delay in flight they rent out the car. As there was no other car in my rental class available I had to pay 8 Euro per day extra or wait until 10PM. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LIEN-CHUEN - 20 May 2019
" Not good "
" Car is perfect,but when I booked the car,the company does not tell me that forbid to go Bubiai...,It's nightmares for me... "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MORDECHAI - 20 May 2019
" Auto Europe is very friendly user easy, experienced and very trustfully "
" the agent Ms Kim was extremely polite and helpful Pleasure being serviced so "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LUIS - 14 May 2019
" I do think there should be an option to remove the CDW/LDW before picking up the vehicle. I discovered that my credit card already provided superior coverage and it would have been better if I could have removed the auto Europe coverage since this is what my bank required in order for theirs to work. "
" I have rented from Budget in the US and now abroad and haven't had an issue yet which is very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by OVE - 14 May 2019
" Well presented pricing and availability options in web, fairly good price for full (excess refund) insurance. "
" Small and very efficient city office. Excellent car condition and equipment. Only drawback is the lack of dedicated parking place for returning the car during non-office hours (in the city with literally no free parking space available on the streets). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ZSUZSANNA - 11 May 2019
" we enjoyed the tour with comfortable car. "
" Comfortabel car, fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by OCTAVIAN - 09 May 2019
" nothing to say. all great! "
" great and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by GEORGI - 04 May 2019
" Offer was for an attractive vehicle, but got a 'boring' P308SW... "
" Offer was for Citroen Cactus, but got P308 SW "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MIKE - 03 May 2019
" Auto Europe was a great way to go for renting a car! Easy online booking, pickup and return! The only problem we had was the gps system. It took us on every small road, through small villages - no matter what settings we put it on! We saw a lot of beautiful and quaint places, but had to miss some of our planned destinations because it took twice as long to get there! One person told us it is set up that way because the freeways are so busy and they are trying to keep excess traffic off of them. Had to use google maps on our phones, but didn't always have service so had to rely on the car's navigation system. Other than that we had a great little car to drive! "
" A bit of a wait to get to the counter, but that was to be expected with a busy airport! The staff was very pleasant and helpful with all our questions when we picked up the car and returned it. Thanks Hertz! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANDRE - 01 May 2019
" Overall experience is great. Where it is very easy to order your booking and the hotline service support is helpful. "
" The provided Car is barely new with very small mileage and in a very good condition. We got an upgrade with discounted price. Drop off in Milan is also easy and yhe check report is received electronically thru email where it is very convenient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EDMOND - 29 April 2019
" i return the car as day early, hated the car and they cwo9nt change it "
" The car itsn't what we book, too small not similar "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
AMSTERDAM, NL - Reviewed by RAJAGOPALAN - 26 April 2019
" Very Satisfied with the service "
" Very Satisfied "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ELLEN MARIA - 26 April 2019
" n "
" I have rented cars with AVIS for the past years and never had a negative experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 26 April 2019
" I always have a great experience when using AutoEurope! "
" I always have a great experience when using Budget! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DEMERSON - 25 April 2019
" Hassle free! "
" Brand new car, nothing to complain about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by AMEYA - 25 April 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SHINTO - 18 April 2019
" everything was nice except the fees they charged for taking the car to germany. I was charged 15 euro per day for taking vehicle , which was weird. "
" everything was nice except the fees they charged for taking the car to germany. I was charged 15 euro per day for taking vehicle , which was weird. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ALEXANDRU - 17 April 2019
" COMPLAINT AGAINST AUTO-EUROPE DearSir, In10.04.2019 I payed online with my card to Auto-Europe 129.06 EUR (635.85Romanian Lei) for renting a car with AutoEurope voucher number EU16084867-1(EuropCar reservation number J16921), as you can see on the attachement file ! The carshould be rent from 11-Apr-2019 10:00 AM until 14-Apr-2019 at 07:00 AM ! When Ireached EuropCar office on 11-Apr-2019 at 9:30 AM(near Eindhoven Airport) someonefrom the front office, called him Manager, very insolent and impolatelly, saidthat EuropCar don't have a deal with AutoEurope and that it is not his problemand that I have to manage only with AutoEurope ! He also refused to provide me some paper proofof refusal to rent the car ! This is a verybad and unprofessional manner of behaving with me, as a client! So, icalled at the number of Auto Europe Netherland (+31850012614), I talk with an employee from AutoEurope and after 30 – 45 minutes oftalking and waiting he said that he will change the reservation from Europcarto another company, Hertz ! When ichecked to Hertz Office, the people from there said to me that I was charged withanother 129 euro, (in total 258 euro) so Immediatelly I called back toAutoEurope Netherland and I clearly said I want to cancel because I was cheated! I donot understand how AutoEurope could have access again to my personal data frommy card ! It is a GDPR Europe case ! And Idon't understand why EuropCar is presented as business partener on Auto-Europesite ! I told him (employee of Auto Europe) that I'llmake a complaint to the Eindhoven Police and to Ing Bank ! Thiscompany (AutoEurope) actually took my money (129.06 Eur) and rent me nothing !This is a case of FRAUD ! I've send this issue to the ING Bank to investigateand to other authority also ! The entire situation caused me a lot of troubles and discomfort, disgusting anddelay for a lot of hours ! I will be very carefull in the future and never renta car from Auto Europe or EuropCar ! I'm wainting for yourresponse soon as possible ! "
" COMPLAINT AGAINST AUTO-EUROPE DearSir, In10.04.2019 I payed online with my card to Auto-Europe 129.06 EUR (635.85Romanian Lei) for renting a car with AutoEurope voucher number EU16084867-1(EuropCar reservation number J16921), as you can see on the attachement file ! The carshould be rent from 11-Apr-2019 10:00 AM until 14-Apr-2019 at 07:00 AM ! When Ireached EuropCar office on 11-Apr-2019 at 9:30 AM(near Eindhoven Airport) someonefrom the front office, called him Manager, very insolent and impolatelly, saidthat EuropCar don't have a deal with AutoEurope and that it is not his problemand that I have to manage only with AutoEurope ! He also refused to provide me some paper proofof refusal to rent the car ! This is a verybad and unprofessional manner of behaving with me, as a client! So, icalled at the number of Auto Europe Netherland (+31850012614), I talk with an employee from AutoEurope and after 30 – 45 minutes oftalking and waiting he said that he will change the reservation from Europcarto another company, Hertz ! When ichecked to Hertz Office, the people from there said to me that I was charged withanother 129 euro, (in total 258 euro) so Immediatelly I called back toAutoEurope Netherland and I clearly said I want to cancel because I was cheated! I donot understand how AutoEurope could have access again to my personal data frommy card ! It is a GDPR Europe case ! And Idon't understand why EuropCar is presented as business partener on Auto-Europesite ! I told him (employee of Auto Europe) that I'llmake a complaint to the Eindhoven Police and to Ing Bank ! Thiscompany (AutoEurope) actually took my money (129.06 Eur) and rent me nothing !This is a case of FRAUD ! I've send this issue to the ING Bank to investigateand to other authority also ! The entire situation caused me a lot of troubles and discomfort, disgusting anddelay for a lot of hours ! I will be very carefull in the future and never renta car from Auto Europe or EuropCar ! I'm wainting for yourresponse soon as possible ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by ANDRIS - 12 April 2019
" very helpfool "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARTEM - 09 April 2019
" good experience, really happy with the service "
" good experience. only challenge was to get to the pick up point. in the scheme on the web side it was different approach how to get to the pick up point than in reality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LUKASZ - 08 April 2019
" I am happy with AutoEurope. It seems to be the first fair intermediary in this industry. The support works well, the prices are fine, the processess are clear. "
" relly fine, no lines, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EMILY - 08 April 2019
" Easy to use! "
" Friendly staff, easy rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ABDUL BASER - 03 April 2019
" overall...satisfied. "
" should have informed that i need snow tires to drive into germany, since i already stated that i will be driving there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DANIEL - 02 April 2019
" Use autoeurope services was a nice experience. "
" Low grades only due to misinformation about winter tyres. None told me that winter tyres represent category upgrade. Neverthenless, the staff is amazing and very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by JUAIDY AIZAT - 02 April 2019
" poor service from autoeurope. I have made reservation and changes to my booking online and received confirmation via email. Upon arrival at the location the car rental said that the booking was cancelled and has not been rebooked. I have spent 1 hour back and forth to get my case sorted. wasting too much of my time. Rita finally managed to make an arrangement for the car however really time consuming. I dont mind if autoeurope cant get the reservation done however I have received the confirmation from them that all things are sorted. Really pissed with this company. Definitely will not be using them again "
" Some difficulties with the reservation. To be fair europcar did not received the amendment notice from autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARILIA - 13 March 2019
" I dont understand why the counter staff did not accept my international driver's license (in english) and demanded my nacional brazilian license in portuguese, claiming that my international driver's license was just a translation and not a legal document. That's is not true. Luckily I had my national DL with me, but I had to open my luggage right there and sort thru my belongings to find it - that's humiliating and unacceptable. "
" I dont understand why the counter staff did not accept my international driver's license (in english) and demanded my nacional brazilian license in portuguese, claiming that my international driver's license was just a translation and not a legal document. That's is not true. Luckily I had my national DL with me, but I had to open my luggage right there and sort thru my belongings to find it - that's humiliating and unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by GINTARAS - 05 March 2019
" 10 "
" 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by OLES - 28 February 2019
" I would like you to explain amount withdrwoan from my card: it is 229,50 euro, different from the invoice, where is 202 euro. Why difference wasn't returned? "
" I would like you to explain amount withdrwoan from my card: it is 229,50 euro, different from the invoice, where is 202 euro. Why difference wasn't returned? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ANDRÁS - 28 February 2019
" The booking procedure was OK. "
" At the desk the staff member offered us an insurance upgrade (full covarage) for 80 Euro. Otherwise he would have blocked 1.250 Euros of my account. I have never seen an amount so high with other car rent companies. The car was upgraded as well after paying the 80 Euros and 90 more Euros have been blocked. There were 3 damages on the car before we took it. After bringing it back the guy who checked it said there had been one new damage on the engine hood. Actually it was an app. one inch long "scratch". Obviously I had nothing to do with it. A scratch so tiny and futile could be skipped whenever they want and then tell the next client to pay the damages. Quite a ridiculous thing. Without the full coverage we would have payed 170 Euros for the "scratch"!!! For a damage the could not have been proved by the slightest way.... The only reason I payed the 80 Euros at the beginning was the 1.250 Euros blocking threat. Very unfair procedure. Will not recommend Budget to anyone. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MORDECHAI - 24 February 2019
" diffidently a very friendly user site and company "
" Cheap turnout very very expensive with all the side charges i was charged for stuff all the other in airport companies its all included what a shame i let my guards down to try a cheaper off location one "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ROKAS - 22 February 2019
" Good price "
" They take my deposit, nex day after drop off they charge more money without no explanation. So WTF how can you take my money without my permition? "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by MYKHAILO - 11 February 2019
" I will say to my friends and colleagues to not use your service and never do prebooking, because you have no guaranty on your booking, never pay money for air "
" It first time when car rental refuses me. I have no problems in Europe (Germany or Poland) not with drive license neither debit card, but here it was a problem. Also car rental company says that they have not got money so I can get it back from you, but you don't want to. I have never have so a lot problems with other services but only with yours, so it is logically that I will never back again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by ROBERT - 07 February 2019
" I tried to get help from Auto Europe, as I knew already before take-off I would be much too late, but they were closed and nobody answered me that evening. "
" Budget/Avis office closes at 23:00 (A little early if you ask me, as many planes still arrive after this, but ok) My plane was a good hour late and they told me they might wait half an hour. By the time I arrived I expected the office closed. To my pleasant surprice they man called me right after my plane had landed and he is waiting for me! So he waited over an hour, just for me. Needless to say I gave him a nice tip, as I was travelling with my young daugher and it saved us a whole lot of trouble. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by EMMANOUIL - 22 January 2019
" Good service, good staff and car in a very good condition. "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by VIDUR - 20 January 2019
" Dont like the fact that i cant see all my bookings when i log-in, and have to put each reservation number separately "
" I had mentioned i will be traveling to Germany at the time of booking the car, but the person at the counter forced me to upgrade the car and get winter tires, which she said was mandatory. But this was not clarified at the time of booking, although i had mentioned i will be driving to Germany "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
AMSTERDAM, NL - Reviewed by MARCEL - 17 January 2019
" Although the flight number was available to Sixt, they did not have the courtesy to arrange for a solution because the flight from Munich was substantially delayed due to snow. The Sixt counter was closed and the phone numbers for both AutoEurope and Sixt were not available for finding a solution. I called the next day but was rudely told that they could not deal with that as there are more customers. I should have called. Although they would try to arrange the car for the next day, I never received a call that it was arranged. "
" Although the flight number was available to Sixt, Sixt did not have the courtesy to arrange for a solution because the flight from Munich was delayed. The counter was closed and the phone numbers for both AutoEurope and Sixt were not available for finding a solution. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by CAMILA - 16 January 2019
" Easy to book, maybe just need more details about payment. It accepted my visa debit card and on the website it said that it was not accepted. "
" Counter staff was not really receptive, but efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOHANNES - 14 January 2019
" Dear person Having being totally delighted with our rental from Verona airport in June 2018 via AutoEurope we didn't hesitate to book again through you for our trip to Amsterdam over New Year. We were thoroughly alarmed on arrival at Schipol on New Year's Eve to realize that the card that you accepted for our pre-booking authorisation would not be accepted by Sixt for a €300 deposit on our booking. Having called your number I had a conversation with a staff member who had only one suggestion, to try to buy local insurance to allay the risk we presented. No luck. We had no option but to hire a car from another provider which we did. Avis happily obliged and accepted the very same card. In effect you have in your possession €245 euros or so of our money for which we received absolutely nothing at all. What do they call that? This email of yours arrived in my inbox as I was composing a letter to you. Difficult to answer questions on the rental as there was none. My question ... What is the compensation appropriate to us now? Having used a debit card for pre-booking in this case and in pre-booking and successful rental in the Verona case, we are dumbfounded as to how we were unable to go ahead with the Sixt booking and feel most aggrieved and sadly disappointed, inking we had found the perfect car rental outlet. In anticipation of your response With regards Lyndsey England ( on behalf of Johannes Roelofs) "
" Hoping that you are a person not a machine. There was no Sixt car rental for us on this day, see comments in AutoEurope box. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by VLADIMIR - 11 January 2019
" Still waiting for my deposit. I am waiting 10 days!!! It is not normal!!! "
" Still waiting for my deposit. I am waiting 10 days!!! It is not normal!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHRISTOS - 10 January 2019
" Sixt provides a valuable hassle free service with great value for money along with extensive vehicle choice. Will use Sixt again if they are offering similar car models for similar prices to the competition. "
" Sixt provides a valuable hassle free service with great value for money along with extensive vehicle choice. Will use Sixt again if they are offering similar car models for similar prices to the competition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by LI - 04 January 2019
" It is very good. "
" It is very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AIKATERINI - 02 January 2019
" I only have one problem with this booking. The company charged 1100 euros on my card as a guarante and the amount is still blocked and I can't use my credit card. I contacted them to ask for the ammount to be refunded, but had no answer. "
" I only have one problem with this booking. The company charged 1100 euros on my card as a guarante and the amount is still blocked and I can't use my credit card. I contacted them to ask for the ammount to be refunded, but had no answer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ABBIN - 01 January 2019
" Good. "
" Good service, nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by VLATKO - 26 December 2018
" I will never recommend a friend "
" I did not take the vehicle I stopped at an important meeting I hire a lawyer to compensate me for damages "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by ALEXANDER - 13 December 2018
" A good customer service is when company can resolve problematic situation its customers getting into (by misleading information of your supplier) and not saying "ohh we are very sory, but terms and conditions....." "
" The showed price during booking is very different from the actual price due to boarder crossing. This information should be shown to the user BEFORE he is completed his booking, and not in a voucher, when you can't cancel it any more. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by HSIN-KO - 12 December 2018
" They charged me extra money without informing me. can you help to contact to them? "
" They charged me extra money without informing me. can you help to contact to them? "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by HANS - 10 December 2018
" Using Auto Europe already for many years when renting a car, so far no disappointment at all. No problem and staff is very helpful to solve any query. "
" I am renting cars already for many years with Budget and every time everything went smooth, without any problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by KIMBERLY - 09 December 2018
" See above "
" The staff were confused about which cars were available and which cars were not. This caused a delay while we waited for the staff to sort out different bookings. other than that, it was a great and easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by VALENTIN VASILE - 05 December 2018
" Everything went well! "
" Very nice car. Excelent welcome by the staff. Everything went smoothly. We will definitely colaborate with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROBERT - 05 December 2018
" Used Auto Europe now many times and it is always easy with good prices. Maybe should get some frequent user discount by now ;) "
" I don't think it could have gone better. Got the car fast at the desk. Also the key at the garage. and drop off was fast. We found some extra damage beforehand and they added this to the list. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by EVANGELOS - 03 December 2018
" THE BEST EXPIRIENCE I EVER HAD "
" ALL THE STAFF WAS REALLY PERFECT. VERY FRIENDLY. THE BEST I EVER SEEN. CONGRATULATIONS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ABBIN - 29 November 2018
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ELIODOR - 29 November 2018
" Very positive "
" Very friendly and professional staff. The car was really nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by BHALCHANDRA - 29 November 2018
" Car was not in good condition. "
" Long process for giving car. I got the car at 7.15 pm inspite of this I was charged extra as I reached office at 6 pm "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by JAMES - 22 November 2018
" Nice "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PEETER - 17 November 2018
" Satisfied "
" Nice "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by TSVETELINA - 16 November 2018
" When I arrived on Saturday I couldn't reach any of your rental specialists because the phone number didn't work +49 89 412 07 269 "
" I met some difficulties finding the green motion pick up point. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SAMIR - 14 November 2018
" Will use AutoEurope and Sixt again. "
" Fantastic service in schiphol airport , friendly staff . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GEORGE - 13 November 2018
" Good price, helpful and kind support, in case the reservation needs to be changed "
" Friendly, helpful stuff. tHe car was ready in time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by THOMAS - 12 November 2018
" Good price "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
UTRECHT, NL - Reviewed by EKATERINE - 12 November 2018
" Please be informed that that we were requested to re-fuel the full tank though were given the auto with NOT FULL tank. We were advised that well receive the refund for extra fuel when ne receive the auto but did not receive any payment yet - though it has been 3 week already from the car return date "
" Please be informed that that we were requested to re-fuel the full tank though were given the auto with NOT FULL tank. We were advised that well receive the refund for extra fuel when ne receive the auto but did not receive any payment yet - though it has been 3 week already from the car return date "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by DENIS - 08 November 2018
" Every time when I want to rent a car I use Autoeurope, and I really satisfied with its service. It helps me to find a good deal. All the conditions of my car rental are described clearly in my voucher. "
" Everything was good. Quick drop-off and car return. No hidden costs or conditions. The car was in a very good condition (it was quite new). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by YANNICK - 08 November 2018
" You can ask for an electric car if you like. "
" They are very flexible. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by TOMAŽ - 08 November 2018
" It was great "
" Everything was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by MIRJANA - 07 November 2018
" Very nice experience, renting went without any difficulties. "
" Great service! Great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by CAOLAN - 05 November 2018
" Autoeurope deliver good deals as always, but nonetheless could always be cheaper! However, I am very satisfied with the service and its transparency in booking matters such as contracts/ terms and conditions. "
" Very good customer service, and friendly staff on arrival. I have rented from this specific location a few times now and one member of staff in particular has dealt with me and has been exceptional. Perfect balance of informal and formal customer service. Definitely something we can all learn from. My only complaint is that a few of the cars I have rented have been quite underpowered. This makes travel over long distance quite difficult and can cause safety issues particularly when driving in Germany. However, the last car I rented from this location (Hyundai Kona) was decently powered. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by ROMAN - 31 October 2018
" not a good one "
" We did not get the car from Alamo as my driving license was expired and I could not use my credit card for my wife's rental. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by MIKHAIL - 31 October 2018
" Please help to get price of 56.37 euro instead of 84.06 euro "
" I was charged more then stated in voucher from Autoeurope.eu What is go on?? "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EINDHOVEN, NL - Reviewed by TARMO - 31 October 2018
" Satisfied "
" sat "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ROMKE - 30 October 2018
" Great website with reasonable prices. I really like the table format where you can choose the car class for each participating rental car company. Very transparent. Only dislike is the difference in approach for additional driver fees. "
" Good quality car. Good and quick service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by JEFFREY - 26 October 2018
" Auto Europe provided excellent rates for our rental. We will return! "
" In a word, perfect. I will be pleased to work with both Auto Europe & Sixt during our next trip to Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KHIZER - 25 October 2018
" The dollar car company cheated me, by billing two times and deducting my money two times. "
" The person sitting at the counter was very aggressive and harsh with me. He was not answering to any of my questions. He was very rude. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BARRY - 25 October 2018
" .. "
" Great cars, not so high rates for GPS and additional driver.Gas station next to drop off point "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DARKO - 24 October 2018
" Everything OK as always with AutoEurope. "
" Professional staff, cars in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARNHEM, NL - Reviewed by CHRISTOPHER - 22 October 2018
" The booking was easy, the pick-up and drop-off processes very simple. Staff were friendly and polite. "
" The booking was easy, the pick-up and drop-off processes very simple. Staff were friendly and polite. Good job! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARIETTE - 20 October 2018
" Already shared my experience with others. "
" Only down side was them at it was very busy when I had to drop off the car again. For the rest thumbs up. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by LUKAS - 18 October 2018
" No hidden charges, good price. Thats way best company "
" Nice guy, explain everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by RAZVAN - 18 October 2018
" Very unsatisfied "
" The car they provided was not the one, or likely, I booked. They have only two cars with manual transmission. The one I choosed has an unfunctional AC, they knew it, and didnt tell me. Very unsatisfied. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by JOSEPH - 15 October 2018
" Excellent services with a friendly and supportive staff. Provision of superb vehicles. "
" One of the best and friendly services I experienced with Thrifty in Amsterdam. Vehicle was good and comfortable. Value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MORDECHAI - 14 October 2018
" just great "
" car needed maintenance from the minute i got it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by ERIK - 13 October 2018
" Very efficient, when at desk, receiving the car en returning the car + very correct personnel. Only this time was along line at the airport desk. "
" Good cars. No sneaky tricks, by providing another lower level car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by CHUNJIAN - 12 October 2018
" good,Could you send the invoice or receipt to me ? "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by DIOGO GILBERTO - 11 October 2018
" Much positive, touse again. "
" Professional and very friendly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RICARDO - 11 October 2018
" Apart from the problem with the baby seat, everything went well. "
" The main problem happened with the baby seat. They offered an old and VERY dirty seat alleging that it was all they had. As I refused because I was paying more than the value of a brand new one, they brought other from somewhere that was in slightly better condition. It took me 20 minutes in the garage and the attendant was unprepared. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by SCOTT - 10 October 2018
" Was charged 25 euros to go to Belgium. This was not communicated to me until I arrived at the rental office. "
" Was charged 25 euros to go to Belgium. This was not communicated to me until I arrived at the rental office. Could be better communicated. This will factor into my decision to use Dollar in the future. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SAJJAD - 09 October 2018
" It was OK "
" I was over charged. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by NENAD - 08 October 2018
" I got a better car than the contracted. "
" Everything is fine, the bill was something more expensive than the contracted, but ok. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARTHUR MOSTERT - 07 October 2018
" If you go to the office at Schiphol airport there is no Thrifty sign, so first you need to find out that you have to go to Hertz "
" They wanted to give me a Peugeot with 83000 km full of scratches and damage, after I complained I got a Smart Cabrio wat was good "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DEN HAAG, NL - Reviewed by BOJAN - 06 October 2018
" I was a couple of minutes late to return the car and the office was closed. Returned it tomorrow at 8 o'clock. They did not charge me for an additional day which is nice. "
" I was a couple of minutes late to return the car and the office was closed. Returned it tomorrow at 8 o'clock. They did not charge me for an additional day which is nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by HERMAN - 03 October 2018
" Eassy in handling to lease a car (data changing) "
" Supporting in making the right choise for using a nice car (Yanis) with sensoren important). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KORAKOD - 03 October 2018
" Good for all excepted for extra charge with no reason. "
" I was returned a car with good condition and no damage on a car but I don't know why a person who received a car for me ask me for extra charges for 4 Eur while can not advise for the reason of charging. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TARITE - 01 October 2018
" SUPER "
" OLL IS OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by OLTEAN - 30 September 2018
" A great experience, I should have made from the start the complete ensurance (super cover) on-line at AutoEurope; the prices are better then the desk prices! "
" A very good experience, but it would have been perfect if I would have made from the start the complete ensurance (super cover) on-line; the price at the desk was much higher. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LUIS - 27 September 2018
" the whole process was very simple and efficient "
" The staff at the counter was not informed about the upgrading to full insurance at that has created a small confusion. I think they should be informed about the conditions between Budget and costumers "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MENG - 27 September 2018
" Easy and with fun! "
" Sixt has a lot of nice car with good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SIMELLA - 27 September 2018
" the only remark is that the amount held for damage collision was refunded to the credit card several days later "
" i was directed to a hertz counter and i was told that its about affiliation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by GEORGI - 26 September 2018
" Very happy with the service "
" Very happy with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHARLES - 25 September 2018
" This service was complete bullshit. I got charged for my rental from this site, then when I went to pick up the car at the Budget counter, they said this rental was not valid. I had to pay them again the full cost of the rental which was way more! I want a full refund from auto Europe! "
" Budget was fine, but they charged me for a bunch of bullshit parking fines without my consent. They also did not honor my auto europe reservation, so I had to pay for the entire rental twice. Complete bullshit. I want a refund.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by PAWAN - 24 September 2018
" Did not feel comfortable while driving due to added pressure Please ackowledge my feedback and revert "
" While Booking I was given option to go for comprehensive coverage that is what i opted and paid. On the budget counter I was told that I have only basic coverage thus I have to 70 Euro extra, which I refused Further I was given smaller car than What I booked, I got Renault Captur Automatic I think Auto Europe should take up with Budget and comensate me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by ALEXANDRE - 23 September 2018
" AutoEurope provides good rates and services "
" First time checking took sometime, but over all good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SYED ARSALAN - 23 September 2018
" Not too satisfied. I was given a car which was not having full petrol and because of the time taken to receive the car I had left the check point at the time of receiving the car.Later on realizing that the petrol is not full I came back and told them to make a note of it. I had returned the car with full petrol but I have not got any refund till now. The amount of hours that I had wasted in picking the car was not taken into consideration and eventually I had to return it without having all my work done. "
" I was not too satisfied specially at the pick up point. Had to wait almost 40 mins for my turn to come and due to the confusing sign posts at hertz for the thrifty service also leads to embarrassment which I had to go through. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by MYKYTA - 22 September 2018
" . "
" fast and smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by THIJS - 19 September 2018
" Very late reaction "
" . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by NADEZDA - 19 September 2018
" None "
" 1. The person who provided us the car sold us double insurance. The full insurance has already been included to the broker's voucher 2. It is almost impossible to find the drop-off at Amsterdam Central Station. The parking has different address and location. No instructions has been provided when getting the car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ERIK - 18 September 2018
" Improvement points: Easier invoicing. When I hire for business, I need a business invoice. When I hire for private, don't need. Use different credit cards (1 for private, 1 for business). All should be options in the online reservation. If booked directly from Enterprise get this automatically. Frequent users should get some discounts ?? Sometimes price difference between direct booking and Auto Europe is small. For the rest very good! "
" Received a good upgrade(2 classes) for very small amount extra. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by KUNAL - 13 September 2018
" Good location and friendly staff, good experience of self driving in Europe "
" Nice experience staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MOHAMMED - 11 September 2018
" N/A "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by HERKE - 10 September 2018
" na "
" na "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ALEXANDER - 10 September 2018
" NO comment "
" Very slow staff "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by RONALD - 07 September 2018
" Very good service Thanks for the wonderfull experiens "
" The car was very good ,service at counter was good ,overall very good service.Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JULES - 06 September 2018
" Wish everything in life would be this easy "
" Always a pleasure to book with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by REBECCA - 06 September 2018
" Auto Europe has great pricing and fast booking "
" Smooth check in and check out. Easy parking, everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NEZAR - 04 September 2018
" very nice car and very smooth process of renting the car "
" very nice car and very smooth process of renting the car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ERIK - 03 September 2018
" The whole process was OK, except for the pick up which was disastrously badly organised. "
" The wait for the registration on pick up was unacceptably long and a reason not to do this again. Having to enter all details again and having insufficiënt staff adds another 90 minutes after a long flight which is a terrible way to impress clients. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ARIANE - 02 September 2018
" very pleasant would book again. "
" very nice personnel at the schiphol airport Avis! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TYRONE - 02 September 2018
" Price was good and the quality of the car and service were good. I have rented cars through AUTO EUROPE several times in Europe, the USA and the Carribean and I am still a satisfied customer. "
" Could not get the KIA Sportage or similar SUV but got the Opel Insigma, which looking back did fully satisfy. So everything turned up positively. On the other side the car was not cleaned sufficiently as I found some empty water bottles under the drivers seat. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by CINDY - 30 August 2018
" Very easy to book online. The counter staff discourage from taking the additional coverage and insurance with auto europe "
" The counter staff mentioned 15 mins to have the car ready, I wait 35 mins standing. Drop off not very clear in the parking... "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DENIS - 30 August 2018
" I used auroeurope multiple times and always liked its service! "
" Everything was fine! Nice experience for a good price! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by MASSIMO - 30 August 2018
" a "
" a "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by NATHALIE - 29 August 2018
" see above. "
" We arrived to pick up our car at noon, only 2 hours after the planned pick up time. And it had been given away. We therefore had to wait for another car in the same class. When it finally arrived 1 hour later, it was dirty. The checkout person and myself did a very quick check and we left as we were now extremely late. When we returned the car 2 days later, we were told there was damage on the underside of the front right bumper. I did NOT cause this damage. It must have been there before we left, but because the car was dirty and we were in a hurry, we didn't note it. I now have to pay for this damage which I am grossly unhappy about. After 5 emails and 3 phone calls, they reviewed the damage and have charged 100 euros (as opposed to 350) and waived the admin fee. This is a compromise, however I am still VERY unhappy that I am being blamed for damage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by AKSHAY - 29 August 2018
" I am happy with the pricing and all, however not all details about insurance are disclosed. I am very unclear about the insurance cover and budget discourages insurance from auto europe. "
" Pros: It was good and smooth. Cons: The navigation in the car was not updated. The car drop off point is a bit confusing to find. The incorrect car was given to me first without navigation. The waiting was too long to pick up the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by MUHAMMAD - 28 August 2018
" Dear Sir / Madam: Thank you for giving me the opportunity to send feedback. Please note I booked the car for pick at 10am. I was at the counter for pickup at 11am, an hour late and my car was not ready. I was told to 'wait for a few minutes' and the car was not ready for another 45 minutes. When I told the pickup office that this is unacceptable, only then they provided me another car. "
" Dear Sir / Madam: Thank you for giving me the opportunity to send feedback. Please note I booked the car for pick at 10am. I was at the counter for pickup at 11am, an hour late and my car was not ready. I was told to 'wait for a few minutes' and the car was not ready for another 45 minutes. When I told the pickup office that this is unacceptable, only then they provided me another car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by YUN - 27 August 2018
" Excellent car with gas saving! "
" The clerk is very nice and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DONG WON - 27 August 2018
" It was very convenient to pick up the car. The process at the counter in airport was fast. The condition of the car was shine and clean. nothing to complain about. lastly, The price was also competitive. "
" It was very convenient to pick up the car. The process at the counter in airport was fast. The condition of the car was shine and clean. nothing to complain about. lastly, The price was also competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANGELIQUE - 27 August 2018
" r "
" r "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SEONA - 27 August 2018
" Would recommend, and will use hertz again "
" No issues, easy pick up and drop off. Best value available at short notice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by ILONA - 23 August 2018
" Everything went smoothly "
" At pick-up the queue at the counter took longer than expected. However, on my turn, the staff was friendly and quick. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GEORGIOS - 23 August 2018
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by DANIEL - 22 August 2018
" ALL WAS GOOD BUT STILL WAITING FOR THE DEPOSIT TO BE REFOUNDED "
" ALL WAS GOOD BUT STILL WAITING FOR THE DEPOSIT TO BE REFOUNDED "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANDREY - 22 August 2018
" They sent a voucher to me after my additional request (but promised to do that on their own). "
" They need to have an organized line at the counter. Otherwise it creates a mess. During drop off there were a lot of cars do it was difficult to find a spot to park the car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
UTRECHT, NL - Reviewed by LUIGI - 21 August 2018
" Best rates so far. "
" Great service, nice cars. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by DRAGANA - 21 August 2018
" Fast and detailed! "
" Fast and professional! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by MARINUS C - 20 August 2018
" Overall a good experience "
" Overall a good experience but car was badly smelling of smoke. I was given a french licenced car to be returned to Schiphol airport and thought that the french were allowed to smoke in their rental cars. Upon returning the car I was told that nobody is allowed to smoke in the cars. Maybe a no-smoking sticker in all your cars will help....it took me 5 days ventilating the car, leaving the windows open during the night, to get rid of the smell. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by VIKTOR - 18 August 2018
" Ok "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by DAVID - 16 August 2018
" I ordered a specific car payed for it and I received another car in a different category. "
" I payd for a luxury car and they didn't have. They told me to phone auto Europe and I had nothing to to. It's the last time I will reserve with auto Europe a car in the future "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by SAMUEL - 15 August 2018
" fast pickup, fast delivery, clean car, perfect service "
" fast pickup, fast delivery, clean car, perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by KENNETH - 14 August 2018
" Nice expierence "
" It was a good expierence.the only thing is that I took the car a bit dirty. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EINDHOVEN, NL - Reviewed by NEDIM - 13 August 2018
" Everything perfect "
" Everything was fine, no complaints. Just one thing regarding vehicle itself: navigation system which was integrated had very low volume and I couldn't find the option to increase it. However, I did not pay for the GPS unit as I had my own so this is just a remark, not an actual complaint. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RAFAL - 12 August 2018
" - "
" The free upgrade to Mercedes was the nicest surprise ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MOHAMMAD - 11 August 2018
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LIOR - 11 August 2018
" Very poor and unreliable customer service. "
" It was ok "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by STINE - 11 August 2018
" My all time go-to for car rentals anywhere I am. "
" Thanks for quick & efficient service, and excellent car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ZULKIFLI - 11 August 2018
" Overall, I m happy with everything. "
" Very good. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by GIORGIA ELIZABETH - 08 August 2018
" Overall, we were very satisfied. We drove from Amsterdam to Italy and back and the car was great. "
" I loved the car we got! We ended up getting a "similar" one to the one we booked (we wanted a Ford Fiesta, ended up with a Kia Rio) and it was a great car. The only I would suggest (not a complaint) is to maybe show drivers some "tips and tricks" for the car they get? Rather than just getting the key and leaving. I imagine some people don't need that, but I think it would be a good option to have (especially if you haven't driven that specific car before..) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ANTONIOS - 07 August 2018
" Is the third time I rent car via Autoeurope and I'm extremely satisfied. "
" Very professional staff and excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREDA, NL - Reviewed by GARTH - 07 August 2018
" Overall very good experience "
" They staff was very helpful and supplied me with my vehicle in a timely manner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GILAD - 07 August 2018
" Very nice car agency the workers there are very kind excellent service "
" Very good car agency "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHEE MING - 07 August 2018
" Auto Europe, great. Budget car, not the best. For a few euros more, I rather have the better service. "
" Counter staff's service was deplorable (note: I don't use this wording much) . Although he remained polite, his overall attitude was rude. It was far from a service with a smile. At the pick up location, guy was friendly but too preoccupied with his cellphone to notice customers "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WILHELMUS - 06 August 2018
" Very nice cars and unlimited miles is a pro "
" Sixt has usual nice larger cars and at very reasonable prices "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EINDHOVEN, NL - Reviewed by MICHAIL - 05 August 2018
" Everythink went good! "
" Easy rent and drop of! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by AKASH - 04 August 2018
" The overall renting and vehicle experience was good except for the unavailability of cars which must be known in a much better way to avoaid last minute surprises to customers . "
" I had reserved a manual premium car but was informed that there is no manual transmission in premium and hence and to settle with a MPV which was no doubt good but I had paid for a premium and hence need to work out the refund process now . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALEXEY - 03 August 2018
" Everything was good enough that I will go for it again when needed. "
" A bit unclean car, but overall everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRONINGEN, NL - Reviewed by SHOK YAN - 02 August 2018
" perfect "
" Extremely pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SHARAT KUMAR - 01 August 2018
" We did 7500km road trip and the car was very well maintained. We were very happy with the service provided by enterprise and auto europe. "
" They are very professional and friendly. Loved the experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LILIAN - 01 August 2018
" You should include the fee to travel to another countries in the rental price or add a VISIBLE note saying that i will be charged 50 euros just for travelling to my neighbour country which is really near. I've rented a car with many agencies in the past and i was never charged a fee like this, this was my first time using your site and will be the last. "
" I was charged a fee of 50 Euro for traveling outside of the country of rental which i was not aware of. They said they always stated it in their site, but i rented the car through your site. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by MILTCHO - 30 July 2018
" Yy "
" U "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LUCIE - 27 July 2018
" Good experience "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by JUHA - 25 July 2018
" The car was very good for our needs. "
" Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEIDEN, NL - Reviewed by JAN - 23 July 2018
" x "
" Opening hours are very limited. At pick-up, every detail needs to be entered into they Europcar system; this takes a lot of time. Plus they asked for documentation with my address, which is not required. At drop-off you have to leave the car parked overnight, risking damage to it without your control. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by LUIZA IULIANA - 22 July 2018
" I am satisfied and intend to use the same companies also for the future "
" it is about 15th times I rent with Hertz in the last 2 years and it was always a pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GIL - 20 July 2018
" Was great "
" Was very fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by HARM GERARD - 19 July 2018
" See above. "
" When renting the vehicle the attendant told me to drop the key upon return of the car in the box, in case there was no attendant. I returned the car Sunday 15 Jul at 1300 hrs. No attendant was present. My flight was 2 hours later. A day later I received an invoice charging me € 150 for an extra day rental up to 16th. I have protested this invoice but up to now it has not been resolved. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by BOUBACAR ISSA - 18 July 2018
" Not happy. "
" not happy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by TAMIR - 17 July 2018
" Everything was great! The counter staff upgraded our car for free and the service was great. We waited a bit longer than usual but overall was all good "
" Everything was great! The counter staff upgraded our car for free and the service was great. We waited a bit longer than usual but overall was all good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MORDECHAI - 15 July 2018
" easy friendly usage hassle free change almost to last minute using it a lot. "
" car size wasn't available one of the staff had the courage to admit I'm right and upgraded me with an higher level great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AMR - 13 July 2018
" Not bad "
" Although the car was smoking free it had a very strong smell of cigarettes. I had to return the car and change it which was annoying "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by GEORGIOS - 12 July 2018
" I recommend Hertz for sure!!! Great customer service very easy for take and return and gently stuff .... the car in perfect condition!!! "
" It was a great pleasure for me. Everything was on time easy and the car was awesome!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by CLAUDE FRANCE - 12 July 2018
" As it should be, no surprises. Autoeurope works well for me. "
" Very nice experience, friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by AMR - 05 July 2018
" Good "
" The counter at the Schiphol air port was crowded. Better if number of staff increased. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RICHARD - 02 July 2018
" Always the best prices for car rentals in europe "
" Quick and easy, not many perks but gets the job done "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BERNARD - 01 July 2018
" I wouldn't hesitate to use Alamo again as long as the price was competitive. "
" A smooth operation from start to finish. The staff were helpful, knowledgeable, and engaging. The car was in tip-top condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LUCAS EZEQUIEL - 24 June 2018
" Please, research more about how Dollar rental is different in location than the rest of the companies and highlit and communicate this properly on emails and web to avoid confusion and frustration to users in the future. Thanks "
" Dollar is not located where most car rental companies are. I rent very often and I went directly to this area and then I've found out that Dollar has a separate building. Problems with Dollar 1-Auto Europe email and web don't indicate correctly where Dollar is located and how to get there. You need to take a Dollar shuttle at the airport and this is very poorly indicated by signs. 2-Shuttle don't have a very good frequency or airport traffic jam might impact, so you need to arrive with plenty of time in order to avoid the shuttle delay affect your timing to pick it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DEEPAK - 22 June 2018
" We booked an economy automatic class vehicle and was given a mini class 2 seater vehicle as an option, stating it is all the same class, whereas it is clearly different classes of vehicle on the auto europe website. Auto europe customer care made us wait 15 minutes without any resolution except to cancel the booking free of cost (whats the point of booking it 3 months in advance only to cancel it free of cost and ruin the whole planned evening???). Finally, we were offered another car by Hertz for which we had to pay extra and got a 4/5 seater car. We have had good experience with auto europe before, but after the last few times, think will have to start looking elsewhere. "
" car class of auto europe and hertz do not match and hence we were given an option of mini class car. we were offered an upgrade of much higher class at a much extra cost. Our request to pick a car of our category at a different location of Hertz was also not entertained. Finally after to and fro between Hertz and auto europe customer car. We were offered another car with an extra cost. Not happy with the whole process but appreciate Hertz atleast giving us another car as an option. But equally mad at Hertz to offer random category car and argue over the booked one stating the lame reason as "we only have this car available right now" "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RICHARD - 21 June 2018
" Auto Europe is always the best place to get car rentals anywhere in europe "
" Easy and quick, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by MUHAMMAD NORHAKIM BIN - 21 June 2018
" Definitely smooth pick up and drop off. Car was in pristine condition. "
" Definitely smooth pick up and drop off. Car was in pristine condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEN HAAG, NL - Reviewed by MIKHAIL - 19 June 2018
" every time car dealers are asking for my address details, phone and etc is it possible to integrate with their IT-systems to skip this step? "
" The car had a problem with benzine sensor. The level was inaccurate and it was not possible to understand is it full tank or not "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ANTONIO HENRIQUE - 17 June 2018
" It was not clear during the online registration process that driving license and ID should be attached to the form, even though the credit card was immediately charged with no email confirmation. That was later clarified with the help desk support. "
" The car offered by Auto Europe was not available at Dollar. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by EDUARD - 13 June 2018
" Nice staff, transfer in time, nice cars! Looking forward to see you again! :) "
" Embossed debit Visa card accepted as arranged before! :) Bigger car - Ren Clio! :) At drop-off time the staff did not provide me any Invoice for the rental expenses, nor a copy for the petrol bill I have handed over. It will be great if you could issue some docs for my accounting since the expenses shall be deducted by my company. Please help and issue / send me the docs on: SC INTERNATIONAL STAINLESS STEEL SRL VAT no. RO 17710053 Reg. no: J04/775/2009 Armoniei 3/30 601136-Onesti, Romania "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BLAZEJ - 21 May 2018
" Nice site. "
" Overall very good expierence. The only thing that didn't work was the GPS. It would sometimes show that I'm riding on water like Jesus. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 14 May 2018
" As above. "
" Everything was friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WAI YIU - 14 May 2018
" Everything was smooth "
" We need to wait for several mins "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by SATTI BABU - 13 May 2018
" Car condition is good.. but still a old one had making noise on running with motorway speed limits. "
" Good counter staff and good connection to airport pickup and drop. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by DHARINI - 13 May 2018
" Unclear invoicing and upgrade charges, that was never asked or consulted. This is my first time with autoeurope and this confusion has spiked my budget with the upgrade charges. Please refund. "
" I have registered with autoeurope on 9th May for ford Invoice 14452970. The booking was for 10th May with GPS. On reaching the dollar office, I asked for additional driver and insurance cover. I was given a voucher with car type as Kia Picanto. While clarifying with your staff, he mentioned that this Kia is as same class as Ford and he did not mention of any extra charges. While given the voucher he said 84 will be the charges,which I understood is the total charge for the car rental and signed. I was never told that the 40 euros were upgrade charges also this was never discussed or asked for. Only mention was about the full tank which we promised and returned. Though the staff asked me to sign, he never mentioned about the extra 40 euros charge as auto upgrade. Now I see my credit card to take this 84 in addition to the 60.65 Euros I have already paid and reserved for Car. This is not acceptable for me as I had planned to spend 60euros for the car rental excluding gps + additional driver + cover. As this upgrade was not asked by me, Nor consulted with me and not explained clearly, I am quite disappointed with the extra charges. Kindly credit me back the upgrade charges. I am quite shocked and upset with the charges that has been accounted. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by HECTOR - 11 May 2018
" I drove for 2 days in The Netherlands and Belgium, and was one of the best experiences I have had. It would not been possible without the car. "
" Everything went batter than expected. It was my first car rental, and now I know that it can be easy and convenient. I would definitely recommend this service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRONINGEN, NL - Reviewed by HEINDRICH - 07 May 2018
" Would definitely use the service again. "
" Nice and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by DENIS - 03 May 2018
" Autoeurope is a good and convenient site to rent a car. It shows all prices in convenient way and I can choose option that fit me the best. I can recommend Autoeurope to create some kind of 'user account' where I can see all my vouchers/reservations. "
" Everything was good! I got a brand new car (odometer shown something like 1100km). Price is also good. The only issue I faced is a shuttle bus from airport to Dollar counter. I have waited about 20 minutes at airport for it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SUBHOBRATA - 01 May 2018
" Good experience. But, strangely counter stuff was able to provide me automatic car, but that car was not coming under autoeurope list!! "
" Long wait infront of the counter at Schiphol. Could have been avoided "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by TOMASZ - 01 May 2018
" Alamo staff is very friendly and professional. It is a real pleasure to rent the car with them. Pickup and drop off are hustle free, unlike budget where I rented before and will never again. "
" Alamo staff is very friendly and professional. It is a real pleasure to rent the car with them. Pickup and drop off are hustle free, unlike budget where I rented before and will never again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CAMERON - 30 April 2018
" Very nice car in perfect condition, counter staff were friendly and efficient and the drop off process was very easy and friendly. Thanks! "
" Very nice car in perfect condition, counter staff were friendly and efficient and the drop off process was very easy and friendly. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NAHUM - 27 April 2018
" We think that a full story in previous section is enough to understand why we put only 7 for our final score. Our trip was very difficult due to the quality of the car preparation. We think we deserve a 19 euro refund for the oil and compensation for the spoiled trip. "
" Getting the car was fine and friendly but when we tried to find out about the level of oil in the engine, a guy who gave us the car did not show the location of the oil button and did not check the oil. After a total of about 100 km "we started hearing a noise from an motor. We hardly reached Leiden and contacted a technical support. Although there were problems with a ring to us, officials were very patient and tried to help(a special thanks to Fiona). A mechanic who arrived in the morning the next day discovered that there was no oil in the motor at all. As we were told, he was not a member of EUROPCAR and therefore we had to pay 19 euros. After that a noise of the motor was stopped and we were able to continue our trip. But after about 150 km, we heard a noise from the motor again, even though we checked and the oil was fine. With this noise we got to a petrol station at the airport to fill a few liters of petrol. Although twice before we added a fuel, at this station the fuel indikator did not display that the tank is full. When we started driving, suddenly everything became OK. We received excellent attitude to us from a chief manager at an airport. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
AMSTERDAM, NL - Reviewed by NAGENDER - 24 April 2018
" Customer care not helpful. Mentioned complete scenario in above column "
" I have booked the car with my name and as I do not have credit I have used my friend credit card and also I went with him to pick car. But in the counter while picking car mentioned that they wont deliver car as driver does no hold credit card. I called auto Europe twice to cancel my booking and even requested to provide alternative to change driver name to my friend name but customer care did not helped in any way and I lost money and even not used car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by JOAO - 24 April 2018
" Overall satisfied. "
" Quite satisfied regarding the speed, communication, friendliness and efficiency of Michelle at counter reception. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GYORGY - 13 April 2018
" See above "
" Good cars. Very kind and friendly staff. Long waiting for pick-up. Slow and inefficient process: I was asked many details that I have already provided online (email, phone etc.) Drop off: confusing drop off across the 2 floors at Schiphol. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MIKHAIL - 09 April 2018
" Which else experience to share??? "
" It took a while until pickup bus came to Schiphol. At first time that gives a frustration - you don't know what to expect, when and doubt in where since only "A15" is what you know, but bus phone is always no answer. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by SURAJ - 02 August 2017
" Debitcard was not accepted..at doller company office..while pickup "
AMSTERDAM, NL - Reviewed by ROBERT - 31 July 2017
" Well, all fine, just as one can expect. Only thing is that you think you get a VW Golf, you end up with an Opel Astra, but hey, it got me from A to B also... "
" easy and fast "
AMSTERDAM, NL - Reviewed by GREGORY - 31 July 2017
" Name of the business: Enterprise Easy booking; the day before the use; efficient service at the desk; a group of young people having a genuine go at the business - they deserve success; new car and no problems; all contingencies catered for; late return easy; perhaps more it would be a good idea to give more specific directions to the office and car storage, remembering that most customers will be unfamiliar with the city, perhaps there could be a map of The Netherlands in the car "
EINDHOVEN, NL - Reviewed by ROMAN - 23 July 2017
BREDA, NL - Reviewed by LYNN - 22 July 2017
AMSTERDAM, NL - Reviewed by HLYNUR - 14 July 2017
AMSTERDAM, NL - Reviewed by ROOPE - 12 July 2017
" - "
" I could not get the car and was forced to use taxi. This costed me over 400? extra. I would hope more flexible service next time. "
AMSTERDAM, NL - Reviewed by CORNELIS - 11 July 2017
" I'm booking often a car via Auto Europe and the online booking goes smoothly. "
" The Amsterdam team is friendly and service to assist is very good. "
AMSTERDAM, NL - Reviewed by ONNO - 10 July 2017
" Misleading directions to pick up point "
" fair "
AMSTERDAM, NL - Reviewed by BENJAMIN - 09 July 2017
AMSTERDAM, NL - Reviewed by TAUTVYDAS - 07 July 2017
AMSTERDAM, NL - Reviewed by ALEXANDER - 05 July 2017
" On the way back the car GPS was not able to detect the exact location of dollar office. I also showed some local people who were not able to figure it out. I came to the city and asked people for the exact location. please check the GPS on the car. In general, your service is just excellent. "
AMSTERDAM, NL - Reviewed by TRAVIS - 29 June 2017
EINDHOVEN, NL - Reviewed by ?ARKO - 27 June 2017
" During my takeover of the vehicle everything was in accordance with our agreement. But, additional information were late and were a bit unclear to me when I asked for them during our previous communication. However, it was pleasure to do business with you. "
" Professional and polite. Everything was in accordance with our agreement. "
AMSTERDAM, NL - Reviewed by GEOFFREY - 25 June 2017
" Very easy to deal with. "
" Very pleasant and helpful office staff "
AMSTERDAM, NL - Reviewed by MARLON - 24 June 2017
" Competative prices and easy to arrange car hire "
" Some of the staff are very helpful others are not. It is a case of luck of the draw "
AMSTERDAM, NL - Reviewed by WILLIAM - 19 June 2017
" Unknown to us, initial reservation was not processed because a North American credit card was used when booking on Holland website (we were in Holland). Luckily we checked by telephone because did not receive a confirming email, which seemed odd. Reservation was then processed - otherwise would have arrived without a reservation. "
" Dollar was awful. Not clear where to get shuttle at airport - also no presence on airport. HEAVY UPSELL when picking up car - showed a small dirty car and told that was the category we were going to get, but when we declined an upgrade we actually got a decent Opel in the category rented. We had a flat tire part way through the several day rental. The rental car was registered in Belgium, although we were not advised of this, so emergency contact information with the key was Belgian number and we could not reach it with our Netherlands cellphone service. Wasted half a day just trying to reach Dollar to get emergency assistance for the flat tire. No spare.Then when car was returned we were charged Euros 105 for the flat tire. "
AMSTERDAM, NL - Reviewed by THEO - 16 June 2017
" Very good service from auto Europe in Groningen after we had a small incident in Germany. Richard wa great in finding another car for us. "
AMSTERDAM, NL - Reviewed by STEVE - 14 June 2017
" Worst experience and customer service I have ever experienced in my life "
AMSTERDAM, NL - Reviewed by DAVID - 11 June 2017
" When renting the car, we paid for the full coverage through Europcar on the site. When taking the car, we were told that if there is any reason for the coverage, we must first pay the rental company i.e. Alamo and then claim the money back from Europcar and there is a 750Eu deductable. If we would have taken the full coverage directly from the car rental agency when picking up the car, there is no deductible and we do not have to pay for anything. I requested a full refund on the full coverage and did not receive any word from the company as of today. In order for us to be fully covered and not pay anything, we took the additional full coverage (the same rate as on the site). I highly recommend that people should not pay full coverage "
" People were very helpful and friendly. "
AMSTERDAM, NL - Reviewed by AHMET CAGRI - 31 May 2017
" Everything was as expected. Thank you. "
" Very warm wellcome, all smiling personel. Especially thanks to guy who give me the car and the other guy (Manual i guess) who receive it. "
AMSTERDAM, NL - Reviewed by MAHMUT HAKAN - 23 May 2017
" I faced serious problem with the German police because of the absence of the car's original documents. There was just copy of the original documents. I was booked and the police man says 'Everytime you are going to be booked because of the copy documents!'. And also he said 'EuropCar is always doing this!!' And thus, unfortunately they are hunting EuropCar user's. Because on car's plate holder, there is a very big EuropCar's advertorial. When they see this, they are hunting. "
EINDHOVEN, NL - Reviewed by LUIZA IULIANA - 22 May 2017
" Great experience, friendly and care for the client "
AMSTERDAM, NL - Reviewed by AHMAD AKMAL - 22 May 2017
" Very convenient, affordable and reliable. "
" Friendly, good car. I get another car with same segmen and very grateful for the condition of the car. "
AMSTERDAM, NL - Reviewed by AHMAD - 21 May 2017
" Dears Every thing was ok, but we had to pay for the full insurance again on the desk!!!!! "
AMSTERDAM, NL - Reviewed by PANTELIS - 18 May 2017
" They don't give the money deposit (698 euro) back yet "
EINDHOVEN, NL - Reviewed by DAVID - 11 May 2017
" Even though there were problems with Terms of Service between Auto Europe and Hertz, we managed everything as we needed. "
" I did not like the fact that even though the Terms and Conditions of Auto Europe say that we can use our Debit Card, Hertz did not allow so at first point. After insisting on this option, the officer called the manager and only then it was possible. However, while having deducted 700e in advance with a note that it can take more than a month to return the "unused" portion of money. "
AMSTERDAM, NL - Reviewed by STANISLAV - 10 May 2017
" Everything was just fine, staff was really pleasant and explained everything in details, the car was in perfect condition and blocked amount was returned on the same day as we've returned the car. "
AMSTERDAM, NL - Reviewed by VIKTOR - 09 May 2017
" Reasonable price, good service, clean and pretty new car. Smooth rental process, just a bit time consuming: 30 minutes to wait for the shuttle bus, 15 minutes to get to the rental desk, 30 minutes to fill in papers in case if there are no other people. So you need to book at least 1.5 hours for the whole process. In rush hour it may take even more time. "
EINDHOVEN, NL - Reviewed by GÁBOR - 07 May 2017
AMSTERDAM, NL - Reviewed by THOMAS - 02 May 2017
AMSTERDAM, NL - Reviewed by ALEKSANDRA - 13 April 2017
" My experience was very positive. I made a last minute decision to buy a rentacar service and it all went very smooth. "
" Very fast service, but no wifi on the spot. I had to transfer money from one account to another for deposit purpose, no wifi, I had to use mobile data. Also, my money that was reserved for deposit is STILL NOT released after two days. "
EINDHOVEN, NL - Reviewed by CSABA - 10 April 2017
AMSTERDAM, NL - Reviewed by SENG FUI - 06 April 2017
" I paid to rent your car at Amsterdam Schiphol Airport under the collision damage wavier with refundable excess from 23.03.2017 to 30.03.2017. QEU858261513 What types of damages do they cover? I returned the car without any damage and what excess money will your company return me if any. I was requested to buy extra insurance coverage at the Eurocar counter in Schiphol Airport when I picked up the rented car. Please tell me further. n thanks. "
" I was requested to buy extra insurance coverage at the Eurocar counter in Schiphol Airport when I picked up the rented car. Furthermore I was assigned a Ford Focus (black)JR928P which was probably being water sprayed because it was totally wet when I received it. The Staff at this EuroCar branch were cordial and helpful. I hope to be offered a better quote when I drive again in the Netherlands. "
EINDHOVEN, NL - Reviewed by KIRIL - 05 April 2017
" No remarks. "
" They do not offer full insurance coverage in Eindhoven. "
EINDHOVEN, NL - Reviewed by WILLY - 20 March 2017
AMSTERDAM, NL - Reviewed by JOSEPHINE MARIE - 14 March 2017
AMSTERDAM, NL - Reviewed by EVANGELOS - 12 March 2017
AMSTERDAM, NL - Reviewed by MAX - 04 March 2017
" reliable as usual "
" Very helpfull and kindly. Special thanks to Simona from the desk. "
AMSTERDAM, NL - Reviewed by ZELJKO - 13 January 2017
" I would like to have electrical car next time. "
AMSTERDAM, NL - Reviewed by SHMUEL - 02 January 2017
AMSTERDAM, NL - Reviewed by MARTIN - 27 December 2016
EINDHOVEN, NL - Reviewed by GEDIMINAS - 14 December 2016
" Had to call around 3 times, to cancel reservation, change name of the main driver, still everything was useless. Didnt get any car at the pickup point and literally lost money for 3 days rent... not recomended. "
" Normal "
AMSTERDAM, NL - Reviewed by CORNELIS - 12 December 2016
" Well arranged, no delays. "
" Hertz service is very good, Hertz even upgraded my car without extra payments. "
AMSTERDAM, NL - Reviewed by IAN - 06 December 2016
" I thought the booking process was very simple and the prices and availability excellent. "
" Collection and return was straightforward and the car was as expected. One point, if you have a UK licence the licence scanning process used when collecting the car doesn't recognise some parts of the UK licence, which results in a bit of a delay validating the details. "
AMSTERDAM, NL - Reviewed by JOHANN - 03 December 2016
" Your booking system leaves a lot to be desired. Too much small print. As client I am dealing at contact level with a person on behalf of a company , on behalf of another company on behalf of an internet vendor. Go figure , a recipe for disaster. Keep it simple.... "
" Unpleasant experience. Wrong car , wrong rates , not at all interested as I am not their direct client. "
AMSTERDAM, NL - Reviewed by RAUL - 01 December 2016
AMSTERDAM, NL - Reviewed by PIETER - 21 November 2016
" READ THE EMAILS I send to your offices ! ! ! I'm 70 years old I have rent a lot of cars world wide . But the service from your company is very DISSATISFIED ! "
" They gave me a good service in Heerenveen ! After the Disaster at Schiphol Airport . Do read my emails I send to your offices in Germany "
AMSTERDAM, NL - Reviewed by TECHIN - 18 November 2016
AMSTERDAM, NL - Reviewed by ROBIN - 14 November 2016
" It helped significantly in the right lease car for the right value "
" The vehicle hired was clean and well maintained. The service was good for collection and drop-off "
AMSTERDAM, NL - Reviewed by MARDIAH - 09 November 2016
AMSTERDAM, NL - Reviewed by MAHESH - 08 November 2016
EINDHOVEN, NL - Reviewed by ISTVAN - 24 October 2016
AMSTERDAM, NL - Reviewed by JULIE - 24 October 2016
" I was very satisfied by Auto Europe and likewise by Enterprise. Every person I dealt with was friendly, efficient, and capable. Overall, a stream-lined and easy process. Thanks! "
" The three people I dealt with (desk, pick up, drop off) were all equally friendly, knowledgable, and efficient. Such a great experience! "
AMSTERDAM, NL - Reviewed by MARTIN - 23 October 2016
EINDHOVEN, NL - Reviewed by SRDJAN - 22 October 2016
" I did pay for a rent a car but I did not car from a company. "
" Worst company ever!! Staff is aggressive and She refused to rent me a car. "
AMSTERDAM, NL - Reviewed by ULAS - 22 October 2016
" no problem at all , everything was smooth "
" Enterprise guys were friendly and helpful However they were about to charge me for car rental deposit during car delivery. "
EINDHOVEN, NL - Reviewed by BALOGH - 17 October 2016
" We have had a kind and helpfull lady at the costumer desk in Eindhoven, Mrs. Agnes Dudek. Her language knowledge helped us a lot. "
AMSTERDAM, NL - Reviewed by GJORGI - 13 October 2016
EINDHOVEN, NL - Reviewed by DESISLAVA - 12 October 2016
EINDHOVEN, NL - Reviewed by MARCIS - 25 September 2016
AMSTERDAM, NL - Reviewed by MAX - 23 September 2016
AMSTERDAM, NL - Reviewed by INO - 21 September 2016
" Auto Europe has never failed me. "
" Always rent with Enterprise/Alamo through Auto Europe. Great rates and good cars (a lot of Mazdas and Volvos). "
AMSTERDAM, NL - Reviewed by WEN-KUEI - 18 September 2016
" Please send me receipt or invoice by E-mail "
" I have requested some more items when I pick-up the car at the desk (GPS and more insurance) and paid by credit card. Please send me receipt or invoice about the extra item. "
AMSTERDAM, NL - Reviewed by IVO - 13 September 2016
" We had been given a car that does not comply our contract. Ford C-max can not safely fir 6 people and baggage. The stuff did not offer us any solution. "
AMSTERDAM, NL - Reviewed by IBRAHIM - 09 September 2016
" Blocked amount of money due to insurance is delayed to be released , i'd prefer if you can release that anount more quickly than that :( "
AMSTERDAM, NL - Reviewed by ANTONIO CARLOS - 07 September 2016
AMSTERDAM, NL - Reviewed by HASAN - 04 September 2016
" Car was with minimum options where I expect it will be full option comparing to money I pay, also there was deposit money I was to pay where it was not in my previous rental last year, I will not rent again due this . "
" I will rent with Europe car directly instead of auto Europe company next time "
AMSTERDAM, NL - Reviewed by PAUL - 01 September 2016
" good car excellent and friendly service at the Airport "
AMSTERDAM, NL - Reviewed by VALENTIN - 01 September 2016
EINDHOVEN, NL - Reviewed by HOREA IUSTIN IANCU - 01 September 2016
AMSTERDAM, NL - Reviewed by DMITRII - 31 August 2016
" I still not received 240 EUR taken from my bank card as deposit from Hertz. They promised that the sum would released next day. "
ROTTERDAM, NL - Reviewed by ANDRE - 28 August 2016
EINDHOVEN, NL - Reviewed by PAUL - 26 August 2016
" I recommend Autoeurope as they answered all my queries before the rental commenced. "
" Staff at Eindhoven where very proffesional. "
AMSTERDAM, NL - Reviewed by ORI - 24 August 2016
AMSTERDAM, NL - Reviewed by VITOR - 22 August 2016
AMSTERDAM, NL - Reviewed by NATALIYA - 11 August 2016
AMSTERDAM, NL - Reviewed by RON - 07 August 2016
AMSTERDAM, NL - Reviewed by JUAN LUIS - 06 August 2016
" La compañía no nos ha devuelto aún la fianzs "
" Aun no nos han devuelto la fianza "
AMSTERDAM, NL - Reviewed by LEONID - 06 August 2016
AMSTERDAM, NL - Reviewed by KONSTANTINOS - 05 August 2016
" a bit more info about the excess amount would be great. "
" excellent staff at Amsterdam Schiphol airport . and very organised. "
DEN HAAG, NL - Reviewed by UMIT - 03 August 2016
" I am stil waiting to send me back the money they keep for guarantee, i gice back th acar at the time we have deal and without damage, They told me that the porcedure of giving back the money is 10 days i took a car in 21.07.2016 so i am waiting stil... Best regards "
AMSTERDAM, NL - Reviewed by MAN CHIU - 02 August 2016
" Hertz had some unknown charge (almost a double charge of original rental). Hertz said they could not help as I booked via AutoEurpoe. I am asking AutoEurope regarding additional charge. but never get a response and update at all. "
" Hertz could not explain the additional charge. They only asked me to contact Auto Europe. "
AMSTERDAM, NL - Reviewed by YING-CHE - 30 July 2016
" Good pricing "
" Good service "
EINDHOVEN, NL - Reviewed by LUIZA IULIANA - 24 July 2016
AMSTERDAM, NL - Reviewed by SILVIU - 19 July 2016
" the car was verry dirty,the company had the office out from airoport. "
AMSTERDAM, NL - Reviewed by MARINA ANTONELLA - 18 July 2016
AMSTERDAM, NL - Reviewed by GEORGI - 09 July 2016
AMSTERDAM, NL - Reviewed by CHUN-LIN - 06 July 2016
" Friendly stafs "
AMSTERDAM, NL - Reviewed by ANTON - 06 July 2016
" simple, good offer. "
" good service, good car :-) "
AMSTERDAM, NL - Reviewed by TRAVIS - 02 July 2016
EINDHOVEN, NL - Reviewed by ION - 01 July 2016
EINDHOVEN, NL - Reviewed by ROLAND - 01 July 2016
" All good. Low prices. "
" Excellent service! This is the first time I used EuropCar in the Netherlands. Previously I also used them in Spain. Both times, excellent service. This time I had a health issue and was unable to catch my flight. As a result, I had to book another flight one week later. I also wanted to extend my car rental by 1 week. I simply phoned up EuropCar to ask if I could extend my rental period by a week, and they said it was no problem. They took a small amount from the deposit and they said I was done. I did not have to do anything more than that. Amazing. EuropCar has no hidden fees or 'gotchas'. I feel they are very transparent and good. The only car rental I truly recommend. "
AMSTERDAM, NL - Reviewed by PADRAIG - 30 June 2016
" It was the most shit experience to arrive into an airport. No shuttle bus arrives when its meant to arrive and Dollar car is closed and no keys left out. On top of this there were more than 4 different people in the same situation. I asked Autoeurope to set me up with a car for that night. There were cars available with rental companies but they wouldnt get one for me. I used to use your service as i book a car for 10 days twice a month. I intentionally avoid using you since that bad experience in Schipol a few weeks ago. It cost me nearly 300 euro in the end and no refund from Auto Europe. When the pain outweighs the pleasure price becomes irrelevant and customer service king. "
" Comments above speak for themselves. Never will book with them again. "
AMSTERDAM, NL - Reviewed by THZACH - 29 June 2016
AMSTERDAM, NL - Reviewed by SHIRIN - 29 June 2016
" New car in a very good condition "
AMSTERDAM, NL - Reviewed by RICHARD - 28 June 2016
AMSTERDAM, NL - Reviewed by HIRO - 22 June 2016
" Very satisfied. Keep it up "
" Totally satisfied "
AMSTERDAM, NL - Reviewed by MEHMET - 19 June 2016
AMSTERDAM, NL - Reviewed by ALEXANDER - 18 June 2016
" Easy to book. "
" Friendly and professional staff. "
AMSTERDAM, NL - Reviewed by MATEJ - 18 June 2016
AMSTERDAM, NL - Reviewed by GEORGIOS - 16 June 2016
AMSTERDAM, NL - Reviewed by INO - 15 June 2016
" Always great service, well equipped cars. "
AMSTERDAM, NL - Reviewed by FRANS - 05 June 2016
AMSTERDAM, NL - Reviewed by MARTY - 05 June 2016
" It took over an hour before our car was brought to us. No one came to see if we had any questions on the car; we had to go get someone and wait before he and she would appear. Returning the car did go smoothly. "
AMSTERDAM, NL - Reviewed by CLIVE - 04 June 2016
" Since yr offices at Schiphol are open till 22.15, I do think that yr shuttle service should also operate until that time. We returned the car at 2200 approx. but found that the last shuttle left at 21.30. We were able to get a bus, but after a lengthy walk in the rain, so I think you should review the shuttle service hours. It would make it alot easier for those of us who get a bit lost in finding the route back to yr establishment. "
EINDHOVEN, NL - Reviewed by SÓS - 26 May 2016
AMSTERDAM, NL - Reviewed by EMILIE - 18 May 2016
AMSTERDAM, NL - Reviewed by CIPRIAN DUMITRU - 17 May 2016
AMSTERDAM, NL - Reviewed by MARIE - 14 May 2016
AMSTERDAM, NL - Reviewed by ANGELOS - 13 May 2016
" excellent "
AMSTERDAM, NL - Reviewed by MOHAMAD - 13 May 2016
AMSTERDAM, NL - Reviewed by OLEG - 11 May 2016
AMSTERDAM, NL - Reviewed by QASIM - 11 May 2016
AMSTERDAM, NL - Reviewed by SVETLANA - 09 May 2016
" Thank you! Everything was great! "
AMSTERDAM, NL - Reviewed by FERNANDO - 09 May 2016
" The car was not clean "
AMSTERDAM, NL - Reviewed by GIANLUCA - 08 May 2016
AMSTERDAM, NL - Reviewed by NIKLAS - 04 May 2016
" The usual would you want this as extra, or an "upgrade" to basically same class for extra. I would love to have option that "don't offer me anything extra, all is good" Nothing bad to say of the company or employees, it's how they're instructed to do. I got good service. "
AMSTERDAM, NL - Reviewed by PELLE - 04 May 2016
" I have a problem. I booked car through you and I also bought extra insurance because it is end of the month and I was not sure that my credit card has enough credit. But in car rental they said that they dont accept your insurance and I had to buy another from them. Now I have double insurance I dont need. Can you please cancel my insurance and pay money back to my credit card. "
AMSTERDAM, NL - Reviewed by ADRIAN - 29 April 2016
" everything was just fine . "
" Dollar was excellent . very fast pick up and return . staff very good . will rent again . "
AMSTERDAM, NL - Reviewed by ERIK - 24 April 2016
" Fast, easy and better rates. Also good service. Web site easy to use. "
" Good cars, they have many Volvo's. They offer the cars of the correct level, other rental companies like Avis tries sometimes to give you are car of a level lower Very good service, fast and friendly. Specially the service where they hand you the car and take the care back. Professional. Get sometimes a free up grade. "
AMSTERDAM, NL - Reviewed by ANDRIS - 24 April 2016
ARNHEM, NL - Reviewed by MICHELINE - 23 April 2016
AMSTERDAM, NL - Reviewed by SOO KOK - 22 April 2016
" Fast and easy. Gave me a great upgrade and a good price. "
AMSTERDAM, NL - Reviewed by STEFANO - 19 April 2016
AMSTERDAM, NL - Reviewed by ATHANASIOS - 19 April 2016
" I always trust Auto europe . "
AMSTERDAM, NL - Reviewed by MATTHEW - 19 April 2016
AMSTERDAM, NL - Reviewed by MATTHEW - 13 April 2016
" Auto Europe as always were helpful, even when we needed to make a late change to our booking request. "
" Enterprise helpdesk came across as rude, and imposing. We were given a car from a rank lower than that we applied for (we paid for a Volvo V40, but were given a 1.2L Suzuki Vitara). The staff were rude when we appealed and were told that our car had just been given away about 5minutes before we got to the desk. They offered us a slightly better car (mazda cx3) provided we paid a fee. We did not accept this, and ended up having an underpowered car which we did not enjoy driving. Overall I am not pleased with my experience with Enterprise, and will not select their services again when renting with Autoeurope. "
AMSTERDAM, NL - Reviewed by UROS - 12 April 2016
AMSTERDAM, NL - Reviewed by KAREN - 23 March 2016
EINDHOVEN, NL - Reviewed by MOTIU - 23 March 2016
" I am unhappy because I booked at the last minute, with a maximum of 12 hours before pick up the car, I could not pay by card in Eindhoven, but I have high car tax remember me like I be fully rented car. I paid two services that I had to rent another car from another company. "
" I am unhappy because I booked at the last minute, with a maximum of 12 hours before pick up the car, I could not pay by card in Eindhoven, but I have high car tax remember me like I be fully rented car. I paid two services that I had to rent another car from another company. "
EINDHOVEN, NL - Reviewed by STOYAN - 22 March 2016
AMSTERDAM, NL - Reviewed by CLAUDIA - 17 March 2016
" Everything was uncomplicated and went smoothly. The car was almost new and very clean. The only negative thing was the high-price petrol next to the Dollar office. "
" Everything was uncomplicated and went smoothly. The car was almost new and very clean. The only negative thing was the high-price petrol next to the Dollar office. "
AMSTERDAM, NL - Reviewed by PAM - 15 March 2016
" I booked economy and got a big station wagon instead as they did not have my booked car. Cost me lot more in gas price and problem parking "
AMSTERDAM, NL - Reviewed by PAM - 15 March 2016
" Like package price option "
" Check in agent could find booking. I helped him with it. They did not have booked car type and had 2 door mini which he was going to give without asking. I insisted I needed 4 door as that is the cat I had booked. Finally he gave an old Romanian car with over 70k miles that had damage with dirty seats. "
AMSTERDAM, NL - Reviewed by NICOLAS - 08 March 2016
" I have never had any problem so far. But it starts with this reservation. I could not get the car from entrerprise, but I am charged by autoeurope. "
" No documents in the car. How can I legaly cross borders with the car?? "
AMSTERDAM, NL - Reviewed by ERIK - 07 March 2016
AMSTERDAM, NL - Reviewed by PAULO - 18 February 2016
" I was treated poorly in Amsterdam and took too long to return the car in Munich "
" The attendant in Amsterdam served us very harshly and very difficult my registration because it only took the identity and the attendant demanded that only accept a passport, I had to return to the hotel, spent more than 90 taxi euros to get the passport. I even suggested that my wife send a photo of the passport, even so the clerk did not accept !!! unbelievable "
AMSTERDAM, NL - Reviewed by HANANE - 16 February 2016
" They are the best "
AMSTERDAM, NL - Reviewed by CHOI WAH - 10 February 2016
" Good and fast confirmation of the rental. "
" I don't know why always has additional charges debit to me even i did nothing on during the car rental. "
AMSTERDAM, NL - Reviewed by ESTEBAN - 07 February 2016
" Experience very bad . We notify the central reservation to arrive at 00,30h and they confirmed that there would be someone waiting . at the airport office it was locked and the keys were left in an envelope at a point of information, without being able to hire an additional driver or anything. to return the car at the airport in Berlin, the girl knew not speak any English !! only German, so it was very difficult to understand her ... "
AMSTERDAM, NL - Reviewed by DJAHANGIR - 05 February 2016
" Dear madam/sir I am a bit disappointed because I had booked a small car Kia Picanto but I received a big car Dacia which the petrol usage was very high. Kind regards Heidari "
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