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MOROCCO CAR RENTAL REVIEWS
AUTO EUROPE MOROCCO Car Rental Reviews
Average Rating for Auto Europe :
MARRAKECH, MA - Reviewed by NEVE - 29 May 2025
" Very good! Do feel like I double paid for coverage though ... "
" Great staff, very professional. I was caught off guard in that I purchased coverage under my order with Auto Europe but upon getting to the counter at Dollar I was told that was irrelevant and had to repurchase it with them and they'd hold over $1,000 fir a month if I didn't. I feel I over paid for this. I avoid Hertz like the plaque due to Hertz in Lisbon and a real creepy Hertz experience where an employee was calling me after the few hour credential was returned. It was creepy getting phone calls like this. I share this because Dollar in Marrakesh is under Hertz. With that said the employees at Dollar/ Hertz were VERY professional here at this location. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by NEIL - 24 May 2025
" Return of car lacked english signs, and we had to ask general car park staff where to drive the car to, who didn't speak much english. "
" Pick up was amazing at Marrakech Airport Staff are very friendly and helpful. Car was ready and waiting. Only concern is the hold on my credit card is there for 30 days even though the car was returned after 3 days. Return of car lacked english signs, and we had to ask general car park staff where to go, who didn't speak much english. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
AGADIR, MA - Reviewed by SULTAN - 05 May 2025
" Booking with autoeurope works always well "
" I usually rent with Locationauto when going to Morocco. I have always been very satisfied but this time not as much. The guy at the counter promised me a better car after a couple of days but despite calls and text messages, he never delivered. The car I received was ok for short distances but was a bit worn out and the AC was not working well enough when temperatures started to rise. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TANGIER, MA - Reviewed by FRANCES RAMSES - 17 October 2024
" As before said, I wasn't happy with that, and also they made me pay the ad blue for the car "
" I had to wait in the airport for two hours, the person who was supposed to come and give me the car, didn't arrive. Also didn't write me, nor had the real number in the booking paper so I had to ask other companies for their number. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CASABLANCA, MA - Reviewed by FRANCESCO - 12 September 2024
" Price was very high and the car was small for what I have booked. "
" Car did not match what I have booked. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
RABAT, MA - Reviewed by NICOLAE - 04 August 2024
" None "
" The only comment on the car is that the wheels were not balanced and this was strongly felt in the steering wheel. About the waiting time at the counter, it took too long. There were problems with the computer system. Otherwise the Dollar guys were nice. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by PAULA - 04 August 2024
" excellent experience "
" Our experience in Marrakech was excellent the staff were very friendly and obliging and the car that we received was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by PATRICK - 18 March 2024
" Very Auto Europe unworthy rental partner. "
" Worst car rental experience ever. Very old, run down vehicle (171K km!!!) on return required to wash the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CASABLANCA, MA - Reviewed by SOUMIA ISLAMI - 12 January 2024
" I would definitely rent again with them "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by ROBERT - 06 January 2024
" I always use AutoEurope. However Hertz / Dollar let them down on this occasion. "
" When we collected the car it was not busy and we were seen to immediately. However it took almost two hours for the car to be ready for us. The car was there however Insurance papers were missing and had to be fetched from their offsite garage. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by GVIDO - 12 December 2023
" Good "
" Everything was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASABLANCA, MA - Reviewed by ASHRAF - 29 November 2023
" Auto Europe is my preferred website for renting cars abroad. "
" At pickup time they informed me that I have to choose between washing the car before dropping it, or pay in advance 200 MAD. I paid in advance. After dropping the car they told me that they'll release the blocked amount which was Euro 1800 (19000 MAD) within 24 hours. in fact 6 days passed till now and they didn't release it yet. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by CATHERINE - 16 November 2023
" Auto Europe don't forward the client phone number to the rental company and they can't reach client. In this case they would have called me the day before "
" Nobody at the time and I have been waiting 45minutes. Car requested at 7:00am and somedy arrived at 7:45 No functional office at train station "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by JUAN EMILIO - 03 November 2023
" They work with doggy companies that take the customers deposit with no resons and you are left with no way to complain other to call an international number and hope for the best. "
" I got scammed, no damage was caused to the car, and I was told that the deposit will be refunded within 24 hours. 3 days later deposit was not refunded and the pending transaction in my credit card was executed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TANGIER, MA - Reviewed by AISTIS - 04 October 2023
" OK "
" Car was old - 50000km "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by ARILD - 24 June 2023
" . "
" Everything worked very well but the car had 180.000 km on the meter which is far above anything else l have experienced. It was no information during the booking process that l would have a very old car with so many kilometers. Anyhow, the car worked well! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AGADIR, MA - Reviewed by AVIGDOR - 13 May 2023
" Rather positive "
" Pleasant service, but mediocre car condition - dirty windows, no liquid in the windows washer, clanking noise from the rear. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FEZ, MA - Reviewed by KIRIL - 12 April 2023
" Everything was good. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AGADIR, MA - Reviewed by BERNADETT - 03 March 2023
" N/A "
" Everything was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by DUDUNG MARJONO - 17 February 2023
" very like europcar "
" We got a car little bit dirty, may be the car was not ready to be delivered to the next customer "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OUARZAZATE, MA - Reviewed by MO - 03 September 2022
" I always book cars with you. "
" Got issue with the caution I had give. If you need more details you can call me. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CASABLANCA, MA - Reviewed by MUSTAPHA - 19 May 2022
" It took too long to pick the car up while at night. A lady and her baby were given a child seat that does not work, and there was no alternative for her which is very dangerous and unsafe. I had to interfere to help! "
" The gas tank was empty. I was given a parking ticket to pay in order to leave the car park. I did not have any local currency, and therefore caused me major delay and frustration. Tank should be full and returned full, not empty and returned empty. Car park should have been the responsibility of the car agency, not the customer at pick up. Th eStuff were very helpful and nice, but the company needs to review their policy. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CASABLANCA, MA - Reviewed by ABDELILAH - 30 November 2021
" No issue with AutoEurope, many times I change or even cancelled and support is good. "
" First car they propose was old with more than +95000 KM so I asked for a better one since I was travelling with it, then the 2nd one was not better. Finally they provide one with 30000 KM but it was a downgrade (small KIA car). Still this car has many hits. I had to spent 15min to take photos and ensure they will not charge me after the drop-off. Staff were nice and helpful but the cars are not worth it. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
CASABLANCA, MA - Reviewed by ROB - 03 March 2021
" Normally I say 10 out of 10 for Autoeurope. However dropped to 9 based on this recent experience with LocationAuto. "
" I called AutoEurope yesterday and left a detailed account of my rental experience with LocationAuto, terrible from start to finish. I strongly recommend that Autoeurope stops using this company as a partner. All previous experiences with Autoeurope have been good, I dont want this experience to "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
AGADIR, MA - Reviewed by VÁCLAV - 03 March 2020
" Confusing comunication Quite lot of commisions at drop-off ( another necessary insurance, the second driver, deposit+insurance day by day) Long time waiting for drop-off of the car "
" Confusing comunication Quite lot of commisions at drop-off ( another necessary insurance, the second driver, deposit+insurance day by day) Long time waiting for drop-off of the car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by NICOLA ANDREA - 26 February 2020
" Written in the coment about hertz "
" We returned the vehicle with a minor scratch on one side. They blocked the money of 3700 dollar on the credit card and after 3 weeks i havent heard a word about the damage or the money. I wrote an email to ask about it but got no answer. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by JUHA - 18 December 2019
" Again I need to mention that this review is for Hertz (their staff, their desk, their vehicle). Everything worked out super good. Service was friendly and professional both picking up and while returning. I was a little worried after reading all the horror stories of renting a car in Morocco. But I must say that my Hertz experience in Marrakech was top notch, much much better than for example in Miami, USA. "
" It was actually HERTZ who handled my Thrifty reservation at the Marrakech Airport. So my review should be considered to be for Hertz! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RABAT, MA - Reviewed by CHRISTOS - 24 November 2019
" Superb "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FEZ, MA - Reviewed by ANDRAZ - 22 November 2019
" Auto europe has provided me with a false adress of car rental shop in Fez, as it was written Thrifty downtown and on that adress the shop was NON-existant. Luckily with help of Google maps it directed me to Hertz rental office, where it was the right adress and it was merged under one brand (Hertz , Thriffty and Dollar)! Also the phone number provided was not usefull as it did not work. If not of pure luck and help of google maps, I would not be able to find car rental office and also would lose my deposit!!! Auto europe has also provided me with a false cost of additional costs, as it was said that additional driver would cost 300 MAD wit VAT included and at counter this was the cost without VAT included! "
" The location provided on Auto europe voucher for Fez Downtown office is FALSE!!!! Office in Fez warned me that on 18. November office in Marrakech downtown could be closed, but could not call themselfs or give me a phone number. Calling assitance line to get this information was also not successful as in information center they did not know and on many tries all the number they provided did not work or the agent did no longer work for them. Luckily that was the only problem we had, else I do not know how we would solve anything with their responsivnes and just directing you to new phone numbers that do not work. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by MARTIN - 15 November 2019
" Autoeurope, please change your policy. The policy is made for the main driver, but if the main driver shows up without drivers licence and the second driver is not listed... They make their own rules... this is unacceptable and very customerunfriendly. Please include customer friendly policies in such a case. Case: If the main driver shows up in Person with no drivers licence and is always in the car, the friend, 2nd person owning a drivers licence pays the additional drivers fee. The same type of car insurance as purchased by AutoEurope takes place and will not needed be purchase again. This was the point, they said the Voucher was "invalid" and i need therefore to buy a new insurance. Still they gave me a car with now cost i feel be threated very unfair. Finally i was scared because i purchased the basic coverage in Morocco for my friend. However with AutoEurope there was full coverage - but they just cancelled it the way to let me pay the insurance again. I just wonder who benefited of my paid money in advanced... Sorry, this is not a good way Thrifty did. They just make use of mistakes and want to earn additional money. There is no growing business on such policy in this case in customer satisfaction!!! "
" I am very unhappy. As i the main driver forgot my drivers licence at home, the trifty staff said that my voucher is invalid. This is very unfair, as my friend was having a drivers licence. They gave me a car with their own rules and new insurance i had to pay. Of course if i have no licence i do not get the car for driving, but if my friend is having one... - just making new rules. I feel very unfair, disappointed and upset. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by BERNARDKA - 13 November 2019
" We had to pay additional 113 eur for cover... "
" We had to pay additional 113 eur for cover.... "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TANGIER, MA - Reviewed by MARTYNAS - 11 November 2019
" Alreasy did in step 3 "
" The car was not perfect as it had some noise issues that could be fixed easily (brakes were very squeeky even when not braking) Only a minor issue - the car was working good and the main functions were great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by CONSTANTIN TIBERIU - 06 November 2019
" Clients should know before booking the car that they can drop it off outside business hours by dropping the keys in a PO box on the sidewall of the rental office. The automatic gearbox on my Citroen Cactus was actually a robotic manual transmission, which means gearshifts were incrdibly slow. Kickdowns were even slower. But it had steering wheel paddles for gear changes, so you could take control when overtaking. Unfortunately the gearbox reduces the power of the diesel motor, but the fues consumption is low. No annoying sounds inside the car. The USB plug could not deliver enough power to charge my phone, and you could not play music from phone memory, only USB-stick. No bluetooth, no AUX plug. "
" The amount blocked from my credit cards was quite high, 2000 euros. On the other hand I am happy that they released the amount very fast, in under 2 weeks. The car loked quite old and tired, though it only had 50.000 km on board. I had no technical problems with the car. The inside of the car was messy and the exterior did not look freshly cleaned, but the requested that the car should be clean at drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by GEORGIOS - 02 November 2019
" I'm using Autoeurope for 10 years now and i have really no complaints from them. "
" They fraudulently charged my credit card with the whole amount of the insurance deposit. A huge scam. I'm reporting this to my bank immediately. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by STEPHEN - 28 October 2019
" Really disappointed - this is either fraud or theft, depending on the intention. "
" The agency took a pre-authorization on my credit card at pickup, and instead of refunding this at dropoff charge the entire amount (in excess of US$1600) to my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MARRAKECH, MA - Reviewed by EOLO - 22 October 2019
" You need to make sure you have the same t&cs as the rental company. There was no mention of returning the car clean in your agreement and Hertz's is in French! "
" I was given a car full of scratches and a crack on the windshield and was even asked to pay for the external cleaning of the car when I returned it! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by RICHARD - 13 October 2019
" No issues with Auto Europe. "
" Although we booked through Thrifty, it was actually a Hertz office where we picked up the car. There was 1 person serving and it took 2 hours to get to collect the car. As we had the car for over a month we had to go back into Thirty to renew our deposit otherwise the amount would be charged to our card. We experienced a service light on the car which wouldn't turn off, when calling The Thrifty office a number of times and there was no answer, even though the office was supposed to be open. When returning the vehicle we were charged a cleaning fee as we didn't have the car cleaned. This was not explained to us when we picked up the car. When asked where does it state on the contract about cleaning the car we were referred to a French contract. The whole experience was quite disappointing and we have hired many cars. This was the first we've had to clean. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CASABLANCA, MA - Reviewed by AHMED - 24 September 2019
" It was with Hertz not Thrifty. They charged me almost the same amount I already paid throught AutoEurope "
" They charged me the same amount of money I already paid throught AutoEurope because they change the very dirty and broken old car they gave me first. they took the money on my credit card without my autorisation. I can send pictures of everything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FEZ, MA - Reviewed by ROMAN - 17 September 2019
" We loved it "
" We like the service a lot. We had no any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by KAROL - 15 September 2019
" everything is ok. "
" Everything vas fine BUT we did not know that they will charge deposit of 1500 eur for toyota yaris. Please look at it if it is really necessary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by AZZA - 11 September 2019
" Overall it was good. But had a bumpy start. "
" The check out procedure was longer than expected, we had issues with the staff to understand the insurance. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CASABLANCA, MA - Reviewed by ADRIEN - 23 June 2019
" Sur quelle adresse je dois vous envoyer les documents justificatifs pour être remboursé "
" Bonjour, Nous avons loué la voiture la semaine dernière à l'aéroport de Casablanca. Nous sommes très mécontents de la façon dont ca s'est produit. Les représentants de la société GLOBE nous ont demandé une caution mais ont refusé ma carte bancaire sous prétexte que c'était une carte de débit. Vous pourrez constater en pièce jointe que c'est faux. Ils nous ont imposé de mettre un second conducteur pour la caution pour un montant de 70€!! (797,30 dirham), pour info dans le contrat c'est écrit 7€ par jour! Vous trouverez en pièce jointe le contrat avec les justificatifs de paiement. Vous pourrez constater sur le contrat qu'ils nous donné une voiture vide en essence. Il est stipulé dans le contrat qu'il devait y avoir au minimum 1/4 du plein! Au niveau de la voiture, on a reçu une voiture automatique, ce n'était pas dans le contrat, nous avons dû nous adapter. Pour terminer le rétro avant droit était cassé! La prestation est lamentable, c'est du vol!! Nous souhaitons être remboursé au minimum des 70€ prétextés pour la caution. Dans l'attente de votre retour. Adrien JOSSERAND "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FEZ, MA - Reviewed by KAJA - 02 June 2019
" It was my first rental and I had my doubts if all is gonna be OK, but autoeurope had the best offer, the site is user friendly and everything with Autolocation cheked. I was so happy that I'm just going to use Auto Europe. Thanks to everyone at Auto Europe and Location auto. I had an amazing trip around Morroco. "
" The staff was really helpful since my bank account had a limit and the staff helped us to call the bank (since our call would cost a fortune there) and waited for the bank to realese the limit. I was really happy with the rental procedure and with location auto. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by DELIA - 12 May 2019
" We rented a Duster, it had around 88.000 km, so it was not in an excellent shape, but decent. And if you take in consideration the roads there and roads that we put it through, I consider it was in a fair shape. Other than that we were pretty happy with the car, no road incidents or other misfortunes. The driving is pretty chaotic in the big cities, but we come from a pretty chaotic city ourselves, Bucharest, so we are used with no discipline in driving. On the big roads, however, there is a totally different behaviour, everybody is waiting their turn, there are just a few who are in a hurry and speed, but the rest are somewhat polite and well behaved. We liked it very much to drive the long drives. We drove 1.800 in 9 days, from Marrakech to Ait Ben Haddou, Dades Valley, Merzouga, Meknes, Rabat, Fes, Volubilis, Chefchaouen and Tangier. There were some road works between Marrakech and Ait Ben Haddou where the road was terrible and a big time consumer. After that, overall, it was decent and part of it was even great. Would definitely recommend it to anyone visting Morocco, don't just stay in the big cities, go see the country. "
" I was supposed to pick up the car at 08:00 in Marrakech and the guy there showed up at 08:15, which is not a drama, we were glad he showed up anyway. After all I read about renting a car in Morocco, this was nothing. The car had minor scratches that we were very careful to have them specified on the renting documents. We had a minor inconvenient when we returned it in Tangier, we found out that we were supposed to wash it ourselves or pay 25€ for returning it dirty. We tried to take it to a car wash, where the cleaning was only 5€, but it was crowded, it would have taken a couple of hours and we only had left half a day for ourselves in Tangier and we didn't want to spend them in a car wash. So we paid the 25€ for our peace of mind. Beside that, we had another minor inconvenient that the radio required a code in order to work, which we didn't find in the car. I called the central, they have me a number from the office in Marrakech, but nobody answer. I tried several times in different days and no success. We used our own speaker with Apple Music, lucky for us that we had it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by MARTIN - 09 May 2019
" Apart from the shady behaviour during the return, everything was ok - especially liked the fact we are protected by Auto Europe in case anything bad happened. "
" The pick-up was all fine, however the drop-off was a bit strange. The Thrifty employee told us we were supposed to return the vehicle in the same state of cleanliness as during the pick-up - a condition we actually found in the contract to our surprise. He told us we had to wash the car just before return (I never had to wash the car before returning to rental company). The contract said the penalty might be up to 1500 MAD (~140€) if the vehicle is really dirty, with cigarette burns, etc., but he happily accepted 25€ in cash (would not accept card for obvious reasons - the 25€ went to his pocket). "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by NERIUS - 18 March 2019
" It is not clear regarding fee, which was written of from credit card. In Marrakech we payed with credit card 896 MAD for the rent of the car (not the same card, which was used for ordering of the car). When we returned home we noticed, that from the card (which was used for order of the car) was written of additional amount - 68,39 EUR (receiver -CAR HIRE FROM CARFLEXI, ZUG, CH). Can you clarify this amount? "
" In Marrakech we payed with credit card 896 MAD for the rent of the car, but additional amount was written of. Explanation in point 5. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FEZ, MA - Reviewed by LICA - 08 March 2019
" Hello, The warranty money for the car are still not refunded to me even that I returned the car with no problem last Friday, 1st of March. 13000 MAD (1300 euros) transaction it's still blocked on my card. Can you tell me what is happening? When I can receive the money back? Otherwise everything was fine. Thank you. "
" Hello, The warranty money for the car are still not refunded to me even that I returned the car with no problem last Friday, 1st of March. 13000 MAD (1300 euros) transaction it's still blocked on my card. Can you tell me what is happening? When I can receive the money back? Otherwise everything was fine. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by LUCIO - 27 February 2019
" Rest ok "
" According with the description of the car at the time of reserving it had standard gps and this was one of the main reasons to choose it .the car I received in Marrakech didn't have it Also there was continuous warnings just after getting it about oil engine problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by JANKA - 07 February 2019
" I can definitely recommend this company for renting a car in Morocco without any worries. "
" Nice and polite employees. We had no problem at all with anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by MICHAL - 22 January 2019
" I am satisfied with auto europe "
" There was no mark of dollar company ať marakesh airport only hertz company. We waited for car to rent at least half an hour "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AGADIR, MA - Reviewed by ROLANDAS - 16 January 2019
" My deposit is not returned. "
" Hello, I rented a car from your company between January 10 and January 13. Locationauto reservation number was 11395, Auto Europe voucher number EU15604920-1. Locationauto CONTRAT 0000044. I returned the car in good order and on time. Locationauto employee told me that a deposit of 12,000 DH will be returned within 24 hours. The deposit is locked up now. Please unblock the deposit as soon as possible, because the money is needed for my further journey. Best Regards, Rolandas BIEKSA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASABLANCA, MA - Reviewed by ALBERT - 10 January 2019
" This is the third time I've used Autoeurope and even though we had some issues this time I will still use it again in the future. "
" Unfortunately we waited 3 hours for our car. When finally it was given to us it was nothing like what I had booked. I booked a manual SUV Dacia Duster or similar. We were first given an automatic midsize car, with plenty of knocks and smelling of cigarettes. We were a family of 5 with luggage to fit an SUV. Luckily for us there was another group who were being given a manual car which was new and slightly bigger than ours. They couldn't drive a manual car so we exchanged cars, we took the manual they were given and they took our automatic. The 3 hour delay also was an issue because we ended up getting into Fez in the dark, which is something we wanted to avoid doing. Handing in the car was smooth and we had no problems with that. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASABLANCA, MA - Reviewed by RADOSLAV - 08 January 2019
" Comments shared above "
" Apart from the positive feedback provided herewith, I would like to point out there is a pending claim related to a reported damage on the left wing mirror. Car has been returned on Jan. 5th 20:10 PM to Hertz Office at Casablanca airport. (wrong mark put on the door instead on the mirror) in the "Vehicle Conditions report"; (Super Cover paid in advance). Hertz invoice to be issued within 1 month from Return Date and not latest than Feb. 4th 2019. Once I get Hertz invoice, I will be sending all documents available to you for reimbursement. Please, let me know the procedure, Waiting for your response, Regards, Radoslav Vodenicharov "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CASABLANCA, MA - Reviewed by VALERIY - 07 January 2019
" None "
" This was managed by Herz "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by DOBROSLAV - 17 December 2018
" Good rental price, but 1000 Euros deposit is still blocked on my credit card, it could be much faster to clear this. "
" Helpful staff, good services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by ROBERT - 06 December 2018
" Everything went surprisingly smooth. Loved the service and car! "
" Surprisingly professional staff and station with excellent vehicle! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FEZ, MA - Reviewed by BRENDAN - 30 November 2018
" Hassle free. Not so sure about the all inclusive insurance. You might be better taking it direct with provider. Less hassle if anything goes wrong. "
" All in all a good experience. Nothing to complain about really. A lot of scrapes and scratches on the car and high mileage but probably to be expected in Morocco. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MARRAKECH, MA - Reviewed by NORBERT - 26 November 2018
" This booking wasn't the first, but I think not last. I recommend the autoeurope.eu. "
" Unfortunately my experience with your company was not satisfying at all. We'd chosen Hertz because we wanted to get a rental without problems but we were faced with the following problems: the stuff did not speak english we had to be waiting to the car for half an hour eventhough we were the only one the service was very very slow I would not recommend this company to anyone "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
AGADIR, MA - Reviewed by GYTIS - 25 November 2018
" I've paid to Autoeurope for full insurance, but at pick up I must pay around 315€ more for full insurance as well. So it was not great feeling to pay two times for the same item (full insurance). "
" My experience with Thrifty was good, exept double paymant for car full insurance (to Autoeurope ant to Thfifty) "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FEZ, MA - Reviewed by OLEKSANDRA - 13 November 2018
" All issues explained by e-mails & multiple phone calls "
" Multiple issues encountered with the rental. Will never order the vehicle again with your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CASABLANCA, MA - Reviewed by MUSTAPHA - 12 November 2018
" Checks must be in place to make sure cars are decent even outside Europe. "
" The car was really run down and wipers did not work, knowing it was rainy season. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by KIERAN - 11 November 2018
" Easy enough to book, but stressful and unsuccessful upon pickup. A waste of money for us. "
" Our rental never happened, due to an incident with using my wife's card with my name. The staff we talked to at Marrakech airport were uninterested in cancelling our rental or helping us at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by NEJC - 02 November 2018
" described in #3. Booking through Auto Europe was excellent, even the response of customer support was impressive (my surname was spelled incorrectly and the responded very quickly to my message). "
" While booking the vehicle I have cklicked on the option for a GPS, but before arriving to the airport to pick the vehicle up, we changed our minds about using the agency's GPS. The person at the counter insisted that he cannot change anything, because the GPS is already installed. As we came to the vehicle, the GPS was waiting securely packed in bag and was actually installed. The GPS was very outdated and didn't display the roads properly (most of the roundabouts were missing), sometimes it didn't even show us on the road, because of that we used our own GPS system. I can show screenshots of its inefficiency. They charged us 100 € for a GPS that wasn't even working properly. Everything else was top noch and we were satisfied with the overall experience of renting a vehicle by Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by STEVEN - 30 October 2018
" Overall not good. Very poor vehicle "
" Overall very poor vehicle and drop off instructions "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
RABAT, MA - Reviewed by BEN - 16 October 2018
" NIl "
" Hello, Upon picking the car up , the class of car booked was not available and the car that was provided was in extremely poor condition with damage on nearly every panel. The interior was badly stained and smelt of poor body odour. I did not want to accept the car however i was told that the car was the only car available. The issue was that i had to be flexible in my days of car hire and was unsure when and where that would be possible to try and re arrage another replacement if at all possible. I originally booked the car for the period of 4/10 -11/10. On the 6/10 i was completely unsatisfied and returned the car causing some considerable inconvenience. I was surprised at the 1800 Morrocon Dirham depsoit required and also the complete lack of care on registering the damage of the car. I think that it only fair that the remaining days of the contract from the 5/10-11/10 should be refunded. I would appreciate an email and i will be happy to share the contract. If i receive no response i will start to seek legal recourse for a refund of either the unused remaining amount or full refund pending the response fom Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by RACHID - 02 September 2018
" Everything went smooth and I was upgraded and given a brand new car! the experience was great! "
" I was upgraded and given a brand new car! the experience was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AGADIR, MA - Reviewed by MEROUANE - 31 August 2018
" In 8 years of rental with autoeurope I've always booked cars with super cover insurance. Thanks God I had no accidents ever. But, sorry to say that, when it comes to ask for Autoeurope about assistance post rental, my experience was not positive all the time. "
" I was not expecting to be given a car completely fuel empty. I had to stop at the first petrol station for refueling. The rental car agency does not have any desk/office at the arrival terminal, indeed the handover/takeover of the car as also paper works and stuff are all done right at the parking, under the sun. I believe the customer in general, deserves much better consideration. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
RABAT, MA - Reviewed by MOHAMMED - 29 August 2018
" I had to wait very slow for the reception of the car, the rental conditions changed at the reception and I had to pay more than expected. The rental GPS was old and not updated. Finally, the quality of service leave something to be desired. Yours truly, Mohammed "
" I had to wait very slow for the reception of the car, the rental conditions changed at the reception and I had to pay more than expected. The rental GPS was old and not updated. Finally, the quality of service leave something to be desired. Yours truly, Mohammed "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 4
TANGIER, MA - Reviewed by CHIKHI - 01 August 2018
" Third time in a row that I book online with Hertz Morocco Tangiers Airport for a 2-4 week rent.. very satisfied - customer service and efficiency very good. No surprises, no stress about anything and correct handling. Thank you. "
" Third time in a row that I book online with Hertz Morocco Tangiers Airport for a 2-4 week rent.. very satisfied - customer service and efficiency very good. No surprises, no stress about anything and correct handling. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by ANDRAZ - 12 July 2018
" When picking up the car, there was a very long line, so it took me more than 1 and ½ hour (the counter served also other car rental companies). When I finally get to the counter the process was quick, stuff helpful and friendly. "
" Stuff was friendly and very efficient. The car was in good condition, some minor scratches. I was a bit disappointed that lighter/recharger did not work, so I had to charge my phone and tab in the hotels. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AGADIR, MA - Reviewed by AVIGDOR - 11 May 2018
" Car was quite new, clean and in good condition. But the tank was 3/4 full. "
" It would be easier to have the agent wait with a sign, rather than have to search and ask porters fotr help. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CASABLANCA, MA - Reviewed by MICHEL - 01 May 2018
" Very bad experience and not yet got customer service feedback about my payback "
" Issue during check in due to rental agency not complying with rules for tank "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
CASABLANCA, MA - Reviewed by NICHOLAS - 14 April 2018
" Good to have an intermediary between me and the local agent. But I had to chase AutoEurope up to get confirmation of the rental. "
" I didn't like the 50 Euro charge for the 'late' pick up at 2300 - this was supposed to be a 24 hour operation. The GPS was old and difficult to use - ended up not using it, used Waze instead. Car was a pretty tired for the premium price. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by IOAN LIVIU - 03 April 2017
MARRAKECH, MA - Reviewed by DANA - 22 March 2017
RABAT, MA - Reviewed by ALEXANDRU CRISTIAN - 13 February 2017
" clean and new car. We did not expect this in Marocco. It was great. "
TANGIER, MA - Reviewed by NABIL - 10 December 2016
" That was one of the worst times. The guy at the desk was telling me that interrent is a cheap company providing cheap cars and limited mileage but my booking was confirmed with unlimited mileage then I show him the voucher he was pushing me to cancel the booking. At the end your customer support confirmed that it's unlimited mileage. So now I dropped the car and no one was at the desk they even didn't pick up the phone. So I hope they won't charge for the extra miles. "
MARRAKECH, MA - Reviewed by IOANNIS - 08 December 2016
" Condition of car Not good, not well maintained (for example, bad condition of window wipers not offering good visibility during rainy time). Insurance details Not clearly advised and had to over insure the car / passengers as a standard.... Although well known return time / location (during normal working hours) Nobody was there to collect the Car and had to phone to the office for instructions (leave the keys in the box !!!) "
TANGIER, MA - Reviewed by MACIEJ - 11 October 2016
" I found there is no email contact with you ! Actually I felt left allone. I've been forced to drive 3 different cars: - 1st Renault Symbol - the trunk lock didn't work - 2nd car need a technical inspection after 4 days - 3rd was OK All cars deliver not properly cleaned. The 1st does not fit to Peugeot 301 category. "
" I've been forced to drive 3 different cars: - 1st Renault Symbol - the trunk lock didn't work - 2nd car need a technical inspection after 4 days - 3rd was OK All cars deliver not properly cleaned. The 1st car in my opinion does not fit to Peugeot 301 category. "
OUARZAZATE, MA - Reviewed by DANIEL - 15 August 2016
" Autoeurope does not seem to take responsability for the deals it brokers. "
" Hertz representative, Mounia offered an upgrade to a 4WD to make our life easier on the unpaved route of the Atlas. Retrospectively, it seemed a bit weird that she didnt bother to show us the cars interior and marked the car as scratched all over. Later, could not find the 4WD button. We downloaded the car manual and realized that where the button should be there was an object holder. I called her, asking if she remember the couple who rented a 4WD the day before. I asked her many times where the button was until she replied that this was a 2WD and not a 4WD. I am very sorry that Hertz and its representatives seek to make money by deceiving clients and leading them to unpaved roads in the desert under the impression that they have a 4WD. "
FEZ, MA - Reviewed by DANIEL - 15 August 2016
" I am not convinced Autoeurope is a reliable broker either. It vouched for Aircar, advertising their cars and intermediating the deals. However, once there was a safety problem and a contractual breach, Autoeurope shirked. "
" Aircar is a dangerous tourist trap. The car had a worn out tire, the USB slot did not work, preventing the use of a GPS, which proved to be critical later. Moreover, the fuel tank was empty, with the emergency sign on. The Aircar representative said that I could drop off the car with an empty tank as well, which was in complete disagreement with the voucher I had from Autoeurope, expressly stipulating Full to Empty! He also said that if I didnt like the car or the empty tank I could leave it there, since they only had those two cars available and they would not refund my money anyway. Not even the fee for dropping-off in a different location, although eventually I drop off the car at the same location and many days before expected. "
MARRAKECH, MA - Reviewed by TONY - 23 June 2016
" Very satisfied "
" A clean car but body was very very damaged. We file the contrat before the office opens, at 6am because our take off was very early and have not recovered the franchise automobile. We hope it will be canceled as agreed with Aircar "
FEZ, MA - Reviewed by BERT - 06 June 2016
MARRAKECH, MA - Reviewed by KEVIN - 25 April 2016
" contact européen direct et facile par téléphone avant départ apprécié pour une location à l'étranger. "
" véhicule neuf et un peu suppérieur à la gamme annoncé. a rendre propre (normal mais pas nécessairement simple) accueil arrangeant "
AGADIR, MA - Reviewed by STEVEN - 12 April 2016
" good / corect contact online "
" to many paperwork..... voucher was ok ...so why the wait smelly airco no contact by phone , tried 8 times "
RABAT, MA - Reviewed by JEAN-LUC - 30 March 2016
" Voiture DACIA ( RENAULT low cost) et non la PEUGEOT annoncée, avec 79 000kms au compteur, en très mauvais état général + mécanique rendant la conduite dangereuse, mais cela vous ne le découvrez qu'après avoir quitté l'aéroport! Agence HERTZ aéroport international de RABAT désagréable + refus de changer la voiture! En résumé : Véhicule et accueil inacceptables pour une grande marque comme HERTZ. Cela a pollué notre voyage, A EVITER IMPERATIVEMENT!!! "
FEZ, MA - Reviewed by TARIK - 06 March 2016
MARRAKECH, MA - Reviewed by ALBA - 26 February 2016
RABAT, MA - Reviewed by BARBARA - 19 February 2016
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