AUTO EUROPE MONTENEGRO Car Rental Reviews

TIVAT, ME - Reviewed by ARTHUR - 31 August 2025

" rude and disrespectful workers "

" This branch of Avis in Montenegro are scammers. They force you to buy another insurance although i've already got a full insurance in the voucher "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by GABI - 24 August 2025

" Easy and fast. "

" Verz bad local Avis station, avoid at all cost. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

TIVAT, ME - Reviewed by EITAN - 10 August 2025

" I was disappointed to discover that the Full Damage Protection insurance was not enough for the rental company. "

" I order a car from AVIS at Montenegro with Full Damage Protection and pay accordingly. At the AVIS counter on the airport, I have been requested to add 200 euro for insurance with the claim that the Full Damage Protection that I pay for is not enough. I have been told that without this extra 200 euro they will not give me the car. This is not what I expected... "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TIVAT, ME - Reviewed by CAROL - 16 May 2025

" The service of Avis Tivat in steeling from me and I decided not to use the service of this company anymore and to disrecommend to all my friends and family "

" bmission Date: 18-Apr-25 Voucher number: 22142551 Inquiry: Charged Locally Ticket number: 4237774 Comments: Hello, I made a reservation for Tivat, Montenegro from 09-16 April. I payed 254 euro to auto europe, which was charged by you in 05 March 2025- in Israeli Shekel. When i arrived to Avis in Tivat, they charged me with extra 288 euro for the reservation despite that I payed in advance and the woman from the desk told me that I haven t any insurances "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

TIVAT, ME - Reviewed by BENJAMIN - 02 November 2024

" The issue of ending up paying twice the amount we were supposed to was obviously problematic. Locating the drop-off location was difficult. The car parking needs some walking to get there, problematic when it is raining. "

" When I came to pick up the car we reserved, we were told that the insurance we got from you (full insurance) does not hold in Montenegro and we have to take their insurance. We showed them the insurance we got from you and tried to explain that we are supposed to be completely covered, but it didn't help. We ended up paying twice the original amount of car rental with your insurance. What can be done? Do you know about these regulations? I assume we need to get a refund either from you or from Avis. The staff was knowledgeable and patient, and tried to help a much as they could. The car was overall OK, just a couple of issues: the battery for the keys was low, and there's a need for a screwdriver to open the gas tank, otherwise it just does not open while pulling the "open gas tank" knob. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

HERCEG NOVI, ME - Reviewed by BRANISLAV - 17 May 2024

" wary good experience "

" Everything was OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PODGORICA, ME - Reviewed by TAMER - 17 May 2024

" Love to rent with AUTO EUROPE "

" All was great, i didn't get the car I wanted but got a bit bigger brand new car. The only small negative thing, in the drop off we had small scratch underneath the car, they charged us for that and luckily we have a full damage to refund us. but this is the first time I see company searching underneath the veichle for scratches. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by ARKADIUSZ - 03 May 2024

" was trying to contact autoeurope, but was very difficult and expensive roaming and I was very time limited since everything was organized according to a holiday plan "

" The Green Motion company did not allow me to take the second car from one of two reservations I had on my name, explaining there is an error in the their system while making a depostit with a credit card, and The Green Motion Company FORCED ME TO PAY 70 EUR ADDITIONAL FEE for insurance that I already had on my credit card. MOREOVER, THEY where late 2 hours not to respond to contact number at all and finally after 3 hours DID NOT PICK ME UP FROM AGREED PICK-UP LOCATION that was Tivat, and foced me to order a taxi for extra cost, and moreover they. The only one stuff person at the airport was trying to be helpfull and kind, but the managers on the phone for me and for him, where not willing to help and solve the issue and where customer unfriedly and not willing to solve this issue and provide help. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PODGORICA, ME - Reviewed by ALEKSANDR - 02 March 2024

" Everything was fine until the staff member asked for a card for the deposit. The deposit turned out to be a very large 1500 euros when the whole rental came out to 140 euros. I had money on my card, but for some reason the system refused to accept it. The employee said it was because the card was not a credit card but a debit card. I had already used this card for renting in other countries, including Avis. It turned out to be because of the amount of the deposit. Because when the employee specified the deposit amount of 400 euros, the system accepted it. It turned out to be the only way to rent a car - to lower the deposit amount. The employee said that it was possible if I bought additional insurance (even though I had full insurance). In the end I had to pay 180 euros extra to rent the car. So the total cost of the rental was 2 times higher. It was very bad for me "

" Everything was fine until the staff member asked for a card for the deposit. The deposit turned out to be a very large 1500 euros when the whole rental came out to 140 euros. I had money on my card, but for some reason the system refused to accept it. The employee said it was because the card was not a credit card but a debit card. I had already used this card for renting in other countries, including Avis. It turned out to be because of the amount of the deposit. Because when the employee specified the deposit amount of 400 euros, the system accepted it. It turned out to be the only way to rent a car - to lower the deposit amount. The employee said that it was possible if I bought additional insurance (even though I had full insurance). In the end I had to pay 180 euros extra to rent the car. So the total cost of the rental was 2 times higher. It was very bad for me "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TIVAT, ME - Reviewed by VLADIMIR - 31 December 2023

" No comments "

" No comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PODGORICA, ME - Reviewed by JULIEN - 09 October 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PODGORICA, ME - Reviewed by ARIE DAVID - 26 February 2023

" all perfect "

" all was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PODGORICA, ME - Reviewed by MIOMIR - 26 October 2022

" Very friendly stuff . "

" everything was ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PODGORICA, ME - Reviewed by CRISTINA - 24 October 2022

" Easy booking "

" We had to queue for 3hours at Podgorica Airport to pick up the car as there was only one staff member at the counter and one other staff taking people to their cars. This delayed our entire day and we had to change our travel plans completely. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by MIHAEL - 25 August 2022

" Like it "

" Didn't like the additional unneeded upsell "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TIVAT, ME - Reviewed by ANDREI - 29 June 2022

" all ok "

" all ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by OFER - 20 September 2021

" We paid twice. Once when we booked with the rate of refundable excess and 140€ at the counter for didactable. We feel exploited, and that the price we paid for the car rental for the week was an exorbitant price. Also there was not at all a selection of cars at the level we requested. We are long-standing customers and have been ordering through you for a long time. Disappointed. "

" We paid twice. Once when we booked with the rate of refundable excess and 140€ at the counter for didactable. We feel exploited, and that the price we paid for the car rental for the week was an exorbitant price. Also there was not at all a selection of cars at the level we requested. We are long-standing customers and have been ordering through you for a long time. Disappointed. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PODGORICA, ME - Reviewed by BORIS - 21 July 2021

" Good prices (very important), easy booking "

" Great experience, peace of mind "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by VASILEIOS - 29 August 2020

" No other comments "

" Fast and prompt service with the company employee quite polite and willing to solve all questions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PODGORICA, ME - Reviewed by PREDRAG - 12 March 2020

" The only rent-a-car site I use. "

" Positive experience. The price/value ratio is great. Counter staff is friendly and helpful. The tank was 3/4 full, which is not convenient at the moment of returning the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PODGORICA, ME - Reviewed by SHAUN - 20 February 2020

" Everything was great. "

" Everything was great, the car seemed to struggle with some of the mountains, not sure if it was just "well loved" or the engine was just small. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PODGORICA, ME - Reviewed by IOAN GHEORGHE - 10 February 2020

" With Auto Europe good one, with Hertz Montenegro bad one. "

" I did not receive the car and the optional equipment I chose. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PODGORICA, ME - Reviewed by CLAUDIO - 10 November 2019

" Plase let me know how can I denounce Avis People to authorities. I can't stand when people try to steal money! "

" TO AVOID!!! I did not buy a full excess fee reduction from Avis at the desk because I purchased the insurance from Autoeurope. Result: they tried to cheat us and steal money in two ways. 1) Fuel tank was half at the beginning and they wrote full tank on the document 2) They did not mentioned all the scratches of the car and at the return they wanted to charged us the not mentioned. Fortunately I made a lot of pictures of everything before starting the tour and so after a strong "fight" at the counter they stepped back from their trial to steal money (point 2 would have stolen money from Autoeurope since I had the full damage cover policy with you). Actually today after 10 days I still have 1.500euro blocked on my credit card. They did not took these money, but they are still blocked on my bank account (not yet released by Avis). If they take 1 single euro I will denounce them to the police authorities. I can share my Avis documents and my pictures with anybody, if you need it. At disposal for any denounce to Avis people at Podgorica Airport. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by PAVEL - 24 September 2019

" AutoEurope - all good, price etc. Good deal. But my deposit still frozen(24 days ago) "

" Please contact with me, paul.kononov@gmail.com My deposit from 1 Sept still frozen on my cart "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PODGORICA, ME - Reviewed by STEFAN - 23 September 2019

" I'm extremely unhappy with this last reservation and I'm considering not to use your services anymore! "

" I already wrote you 3 times, but it looks like you're not really interested!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PODGORICA, ME - Reviewed by BRAS - 08 August 2019

" good experience "

" good experience "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by DANIELA - 16 July 2019

" Very bad experience. "

" Staff not friendly, and agressive. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TIVAT, ME - Reviewed by IAKOV - 14 July 2019

" Add on options from avis manager. Additional charge. Terrible work "

" Terrible work. Absolutely unsatisfied "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PODGORICA, ME - Reviewed by ANASTASIOS - 30 June 2019

" good "

" pick up car and return it shall be at agreed location ie airport and not at car service office "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PODGORICA, ME - Reviewed by JOZSEF - 19 June 2019

" Count more time for receiving and return car. Staff for rent a car companies very slow. "

" Car parking allow only 15 minutes for free .If car receiving take more you must pay parking fee.Return car was no staff in parking area.Receiving car was very slow. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

PODGORICA, ME - Reviewed by AHMET SEYFETTIN - 24 May 2019

" You are more or less responsible from car rental companies' correct and ethical conduct. May be you can request an exact pricing and not accept gimmicks such as "approximate fee" "

" Although it said 25 Eur for country border crossing from Montenegro to Dubrovnik they charged 45 Eur. When we objected, they said it is "approximately 25 Eur" on the web site. Well, if 45 Eur (80% over rhe stated fee) is anywhere approximately near to 25 Eur I know nothing. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TIVAT, ME - Reviewed by GRIGORY - 07 May 2019

" Dear Company It was my second experiance with you and I can inform that the first one was perfect in March this year in Geneva.I didnt have any issues there however here in Montenegro unfortunatly it was awful !!!I think it was not because of you but because of local staff there.Any way due to my contract with you I paid back super cover in advance but the staff in avis there told me that they cant see my full payment which was 91 euro with super cover.They could accept only 68 euro and I must to pay 50 euro more for coverege to AVIS! I said its not possible couse I have already fully paid for everything! They said no.After that I called to your staff and you informed me that I am absolutly right and I shouldnt pay for cover again couse everything has been paid in advance by me. When I reterned the car I made attempt to talk them again about this problem however my bank account had been charged finally. So i have no idea who is right and who is wrong but I was charged twice with same service... I assume that I had been cheated finaly thats why I cant recomend use this service in Montenegro to anyone regards, Grigory Galperin "

" Dear Company It was my second experiance with you and I can inform that the first one was perfect in March this year in Geneva.I didnt have any issues there however here in Montenegro unfortunatly it was awful !!!I think it was not because of you but because of local staff there.Any way due to my contract with you I paid back super cover in advance but the staff in avis there told me that they cant see my full payment which was 91 euro with super cover.They could accept only 68 euro and I must to pay 50 euro more for coverege to AVIS! I said its not possible couse I have already fully paid for everything! They said no.After that I called to your staff and you informed me that I am absolutly right and I shouldnt pay for cover again couse everything has been paid in advance by me. When I reterned the car I made attempt to talk them again about this problem however my bank account had been charged finally. So i have no idea who is right and who is wrong but I was charged twice with same service... I assume that I had been cheated finaly thats why I cant recomend use this service in Montenegro to anyone regards, Grigory Galperin "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PODGORICA, ME - Reviewed by BART - 03 May 2019

" Had to wait more than half an hour before inished. The drop-off was much more efficicient. The car wasn't that great. "

" Had to wait more than half an hour before inished. The drop-off was much more efficient. The car wasn't that great. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PODGORICA, ME - Reviewed by DEGEITER - 27 March 2019

" Very efficient & professional, it is always a pleasure to compare and book through your service "

" They charged me for scratches i have not done and tried to justify my fault with pictures not dated. I don't trust this local supplier and would definitely not recommend them to my family and friends "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PODGORICA, ME - Reviewed by SIMON - 24 March 2019

" I will never rent though Auto Europe again as it is absolutely pointless. None of the information online was correct at all including prices for GPS, full insurance, cross border fees and so on. It just complicated everything and took longer for Avis to respond. Useless and a waist of my time. Next time I will rent straight from the source. "

" Super experience with Avis but absolutely terrible experience with Auto Europe. You have lost a customer for ever. Next time I will happily contact Avis straight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by SHIGEO - 19 November 2018

" Except the non appearance at the counter, it was nice trip and preparation. "

" when we arrived to pick up car, there is no one at counter and we had to wait for a while. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by YAAD - 27 September 2018

" no conection beside order "

" we order the car to 13:00, it wasn't ready untill 15:30. we waited 3 hours at the counter and to get the car. The staff was slow, sent us to a car park where there was no avis people to help or a sighn of avis. later came one gay with no avis shirt so hard to find. He talked no nice, and said the car is at wash and dont know how long it will take. we ask for an alternative car in same class and they were not helpful and do nothing about it. The fuel tank was marked 3/4 at the paper but when we checked it was 1/2. Overall, bad experence with avis at first day of taking the car. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PODGORICA, ME - Reviewed by TOMAS - 17 September 2018

" Very easy pick up and drop off. Car was in good condition. Good price. "

" Very cheap, easy and good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by VEDRAN - 10 September 2018

" Already wrote in line 3. "

" There were significant insurance charges on top of what I already paid online. When I wanted to pick up the vehicle, I was told that I need to have credit card (not debit) in my name in order to pay for insurance. Minimum insurance was 131 euro + 300 euro deposit. First day of my vacation I was short 430 euros, completely unexpected. I believe that this needs to be communicated to customer in a clearer way then writing it in terms & condition of rental contract. 3 customers who were in line with me were having argument with AVIS staff at Tivat airport Montenegro. It all seemed like a shady scheme to take more money from your customers. I understand that this is not the case but I also understand that I didn't get in such awkward situation in a long while. I do know better now and I am not unsatisfied overall but this is, in my opinion, something that should be improved on. Experience of picking up the car I did not like one bit (so didn't 3 customers before me. They were very unhappy). "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PODGORICA, ME - Reviewed by EFSTRATIOS - 09 August 2018

" A reliable car and a beautiful place as Montenegro is, are enough for a good vacation "

" One of the best companies in their field. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by YOSEF - 06 July 2018

" Dear sir mom. I bought from Auto Europe a reservation for car which included - Rental with refundable excess package. At the AVIS office at Tivat airport – In spite of my explanations that I have my own insurance for damages to cover THE excess !! - The people at the desk made me an offer I can't refuse : They will let me have the rented car only if I consent to add to my contract a super coverage . Since I did not want to spoil my vacation I had to agree. If Auto Europe has any power to change Avis conduct at Tivat airport I would appreciate to get a refund for the 118.58 euro AVIS charged me for un needed super coverage. Please send me a email address so I could send you : 1 The copy of my booking from Auotourpe 2 AVIS contract with the un needed super cover!! Hope to get from you the help to let me feel not cheated. Best regards Y asher "

" Dear sir mom. I bought from Auto Europe a reservation for car which included - Rental with refundable excess package. At the AVIS office at Tivat airport – In spite of my explanations that I have my own insurance for damages to cover THE excess !! - The people at the desk made me an offer I can't refuse : They will let me have the rented car only if I consent to add to my contract a super coverage . Since I did not want to spoil my vacation I had to agree. If Auto Europe has any power to change Avis conduct at Tivat airport I would appreciate to get a refund for the 118.58 euro AVIS charged me for un needed super coverage. Please send me a email address so I could send you : 1 The copy of my booking from Auotourpe 2 AVIS contract with the un needed super cover!! Hope to get from you the help to let me feel not cheated. Best regards Y asher "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PODGORICA, ME - Reviewed by PATRICIA - 17 June 2018

" Autoeurope was ok but I'm not happy with the Avis experience. "

" We were really disappointed with the staff at Avis in Podgorica. They asked me to sign a form that says they can charge my card for ANY sort of charges up to a year after the rental. Wouldn't give me the car without it. When I argued that the return of the rental should ensure no damage charges, they shrugged me off. I am not confident I won't suddenly find random charges for damage I did not commit at some point down the track. When I asked these questions, the staff were very rude and kept saying 'Lady, this is the way it is, you sign or you get no car'. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 5

TIVAT, ME - Reviewed by SAUL - 24 July 2017

" Professional experience "

" Efficient "

PODGORICA, ME - Reviewed by MAJA - 07 June 2017

HERCEG NOVI, ME - Reviewed by HAZEL - 29 May 2017

" Great easy to use service, responded to my urgent message quickly. I didn't receive my confirmation of booking until the day after it had actually been confirmed though. "

" Really thorough staff member. Was helpful and answered our questions. "

PODGORICA, ME - Reviewed by TOLL - 26 May 2017

PODGORICA, ME - Reviewed by RONALD - 25 April 2017

" Fine. Booking was smooth. "

" When handing in the car with half a tank of petrol more than agreed (I drove less than expected), the staff found imaginary spots on the front seat so they did not have to do the administrative work for reimbursing the petrol money. Also the fee for driving abroad to Albania was agreed on as 58 Euro when I picked up the car; when handing it in this had been raised to 70 Euro. Not amused. "

PODGORICA, ME - Reviewed by ANNABEL FLOOR - 25 April 2017

" Clear overview, good price and good condition. "

" Clear overview, good price and good condition. "

BUDVA, ME - Reviewed by SERGEY - 24 September 2016

HERCEG NOVI, ME - Reviewed by DIRK - 27 July 2016

" my first time booking AutoEurope satisfied in any respect "

" satisfied in any respect, particularly with the staff's service + flexibility of your local agency in Kumbor, Hotel Xanadu "

TIVAT, ME - Reviewed by MIKHAIL - 08 June 2016