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MEXICO CAR RENTAL REVIEWS
AUTO EUROPE MEXICO Car Rental Reviews
Average Rating for Auto Europe :
CANCUN, MX - Reviewed by CAFFARENA - 09 August 2025
" Excelente todo "
" Excelente experiencia "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by NICOLAS - 27 February 2025
" Auto europe provided a good service "
" Better than last time, still trying to upsell but less agressively. Drop off quite slow. Car OK "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CANCUN, MX - Reviewed by ROK - 05 January 2025
" The car was almost New. With no complication. The personel was polite and very friendly. Great expiriance. "
" Very friendly, highly recomend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by SAULIUS - 20 December 2024
" See above "
" Due to travel derangements I was one day late to collect the vehicle, so I was told that vehicle I ordered (and fully paid!!!) is not available, I have to pay 10$ or 30$ per day for upgrade. Also I was forced to take "fully prepaid tank" option even when I told to Thrifty representative that I'm not going to make more than 240 km... Very disappointing! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MEXICO CITY, MX - Reviewed by ERIC - 02 December 2024
" When I called Autoeurope about the car I received they refused to intervene or acknowledge that it was their responsibility because I had accepted the car that I was forced to acce6. When i wrote to Autoeurope by email they didn't respond. "
" 1) They they tried to trip me off by charging me extra taxes and/or insurance that was airway clearly included on my voucher. 2) They gave me a car several classes below what I had paid for according to my voucher. They said that is all they had "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CHETUMAL, MX - Reviewed by BRIAN - 11 November 2024
" I felt that the car was a bit dirty but it did it's job "
" Staff where very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CANCUN, MX - Reviewed by DUSAN - 18 July 2024
" More or less, very satisfied! "
" A little bit hard to find the office....give better info how to get there "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by NIK - 15 May 2024
" Good "
" The lady at the counter included prepaid gas without asking, please don't do this "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CANCUN, MX - Reviewed by HRVOJE - 27 February 2024
" Everything went o.k. except half hour waiting at pick up. "
" Car was in good shape, 64000km. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by ENRIQUE - 12 February 2024
" Very limited third party liability insurance. Car not with full tank as promised. Pick up is efficient. Only limited locations for pick up are provided while Europcar has multiple locations in Cancun. "
" The car is not delivered with a full tank as per contract. The third party liability of the car is very low, circa 13k EUR. This is very dangerous as this is an insufficient limit even for physical damage to another car in case of accident. The pick up and return process are efficient In the application only two pick up locations are provided in Cancun whereas Europcar has multiple locations. It would be good to provide this choice (as was done in the past) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MEXICO CITY, MX - Reviewed by JIRI - 12 January 2024
" Easy and transparent booking process. "
" Free upgrade from manual to automatic. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUADALAJARA, MX - Reviewed by JOSE - 23 November 2023
" Very to do it, fast and practique "
" I love it, zas si and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEXICO CITY, MX - Reviewed by GEORGINA - 03 November 2023
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEXICO CITY, MX - Reviewed by ROHIT - 21 October 2023
" i always buy full insurance from auto europe but this time the experience was not the same "
" the complete insurance i bought from auto europe was not complete as told to me by dollar and had to purchase extra insurance from them directly which was more than the cost of the rental. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEXICO CITY, MX - Reviewed by JOHN - 17 October 2023
" Horrible experience that caused me grief on my holiday and incurred unnecessary expenses in lost tour, extra payment for gas and wasted a full day of my holiday. The car was old and the battery died soon after. I drove the car to the hotel. Hertz sent a contractor to jump start the car and would charged 750 peso (40 euro) from my deposit. We were to visit the Pyramid of the Sun and made reservations for that. We ended up waiting 3 hours for the jump start then drive to another hertz location to exchange for another car. We drove a total of 19 km from the pickup airport but they insist that we used over 10 litres of gas and would charge us 450 peso (24 euro). We fought for half hour and ended up taking the broken car to a gas station to fill the fast to the same level as shown on the petro gauge as we took it out which cost probably 75 peso (4 euro). We insist the gauge is wrong and demanded that we should pay base on the mileage and gas consumption. A normal 4x4 should take no more than 2 litres to travel 19 km. The distance from the airport to the hotel is only 12 km and the other 7 km is to drive to their shop to change car! We struggle from 7 am to 12:30 pm and lost our tickets to the Pyramid tour and wasted over half days to sort out a dead battery problem. They don't look after their fleet and let the customers drive the car to the ground then repair at the customers time and inconvenience plus wanting to charge for the repair. I ALSO purchased full bumper to bumper insurance but was told I still have to leave a deposit and liable for any damage or theft and should that happens, I have to claim whatever they charge from AutoEurope. They want to sell their additional insurance to me using scare tactics. "
" The car was old and the battery died soon after. I drove the car to the hotel. Hertz sent a contractor to jump start the car and would charged 750 peso (40 euro) from my deposit. We were to visit the Pyramid of the Sun and made reservations for that. We ended up waiting 3 hours for the jump start then drive to another hertz location to exchange for another car. We drove a total of 19 km from the pickup airport but they insist that we used over 10 litres of gas and would charge us 450 peso (24 euro). We fought for half hour and ended up taking the broken car to a gas station to fill the fast to the same level as shown on the petro gauge as we took it out which cost probably 75 peso (4 euro). We insist the gauge is wrong and demanded that we should pay base on the mileage and gas consumption. A normal 4x4 should take no more than 2 litres to travel 19 km. The distance from the airport to the hotel is only 12 km and the other 7 km is to drive to their shop to change car! We struggle from 7 am to 12:30 pm and lost our tickets to the Pyramid tour and wasted over half days to sort out a dead battery problem. They don't look after their fleet and let the customers drive the car to the ground then repair at the customers time and inconvenience plus wanting to charge for the repair. I ALSO purchased full bumper to bumper insurance but was told I still have to leave a deposit and liable for any damage or theft and should that happens, I have to claim whatever they charge from AutoEurope. They want to sell their additional insurance to me using scare tactics. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MEXICO CITY, MX - Reviewed by SVETOSLAV - 16 May 2023
" I have read a lot of negative reviews for car rental services in Mexico. I am happy to share that none of them were accurate. Very smooth experience. "
" The car that they provided initially was in very bad condition. On the third day the battery was dead and the car was not powering up. But after we maned to start it (thanks Mexican people) we returned the car back and were given a brand new one. The whole procedure took no longer than 10 minutes. I am very satisfied with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by MATTHIAS - 12 October 2022
" Staff not helpful and very inflexible "
" Our flight was canceled so I called both to Europcar and Autoeurope to delay the pick up for one day. However, no solutions were provided and we lost the reservation, needing to book a new car with another company and loosing the corresponding money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CANCUN, MX - Reviewed by MARIYA - 09 March 2022
" I do not have any problems with Аutoeurope. "
" On 25.02.2022 I went to the MEX office in Cancun airport to get the car. The guy that was writing the contract told me that he has to block 3500 US Dollars from my account, otherwise I have to pay insurance of about 20 US dollars per day. I told him that it is impossible, the bank will not autorise that amount of money and I have read the contract and it is clearly said that only 800 US dollars will be blocked, I showed him the voucher and the contract, where it is stated that. I told him that I have paid for CDW and also have made an international insurance, so I don't want their insurence. After one hour of arguing, I was so exsausted after the flight and everything and there was no other way to get the car, so I paid the insurance. I don't even know how he calculated it, after that I saw that the insurance is supposed to be 17,40 US dollars per day. I was charged 2754, 62 MXN for the insurance and 9900, 00 MXN was blocked. Please do check the case and inform me. I would be glad if you take my side and return the money I have paid for the insurance. I have rented cars with Autoeurope and did not have any problems. They make me pay for insurance I do not need and they force me to pay for, otherwise I cannot get the car. I do not see this written in the voucher/contract. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CANCUN, MX - Reviewed by FILIPE - 02 March 2022
" I feel like your website did not provide the full information of the terms related to my rental, namely: The fact that I had to get on a shuttle to get to the car rental Center. The fact that I had to pay additional mandatory insurance when picking up the car. Because of this, it will be very hard for me to rent a car through you again. "
" Only a counter for show at the airport. The actual car rental site is a shuttle ride away. There were additional costs related to mexican car insurance that your website has not told me about. Had to pay an additional 350 euro to the sleazy salesman at the counter because he would not rent to me otherwise. Car was poor build quality Chevrolet, probably a special third-world model. Got scammed out of an additional 100 usd because the trunk of the car had a loose lock. I would bet my life on the fact that those crooks knew about it, only nudged it into place before my rental took place and then made a note of the scam for the next person reviewing the car. This sleazy, dishonest way of doing business should not be tolerated. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CANCUN, MX - Reviewed by LUIS GREGORIO - 01 March 2022
" I had a good expirience. "
" I waste 2 hours to pickup the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LORETO, MX - Reviewed by STEPHEN - 14 December 2021
" I prepaid for a 10 day rental in Loreto Mexico but had to cancel 24 hours before rather than the 48 allowed. The president of the US suddenly changed that day the return requirements to the US to a COVID test 1 day before where previously it was 3 days. The clinic could not guarantee they could have the results that quickly which would have caused us to miss the flight and be stranded in Mexico. As a result of giving inadequate notice time autoeurope kept our entire deposit of 600$. We have used your services at least a dozen times but without at least a partial refund will will not use your company again when we visit our house in Mexico. Stephen Popkin "
" Awful "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by MARIUSZ - 09 December 2021
" It took too long from my perspective to resolve our issue with Mex Rental, it was a month when finally AutoEurope agreed to return our money due to the fact that we were simply cheated. "
" We were not able to rent our car, very rude lady at the counter tried to force us to buy additional insurance, also she claimed that Autoeuropa will not provide us refund (for which we payed in case of an emergency. She was lying that additional insurance is mandatory according to Mexican law even tough it was written opposite in terms and conditions. Later she somehow approved the fact that we will not pay more so instead she wants to block 3 times higher amount on our credit without any logic explanation. After huge argue we found that if we will not allow her block this amount we will not receive this car so we agreed. She said our card is not working, we called our bank and confirmed that we have needed amount on it and that we are not blocked (we used this card many times during our stay and never faced issue). Mex denied releasing car for us as they were not able to block our credit due to some kind of an error (they said that our bank denied transaction, our bank confirmed that there is not a single request visible so problem was on rental company side). We found this is as a scam when they said they may not charge our credit if we will pay this additional insurance... Car never received, terrible service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CANCUN, MX - Reviewed by CLAUDIA - 27 May 2021
" I had an issue with Mex rent a car (previously booked with Auto Europe) and thanks to their help I could get my money back. Thanks for the prompt reply to my concern. "
" Easy and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by DANIEL - 11 April 2021
" The car reserved was not available. "
" Did not have the car reserved available. Substituted for a lower quality car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MERIDA, MX - Reviewed by MAGDALENA - 07 April 2021
" The information provided while renting the car online is not correct, there is no information about the insurance. "
" 1. We did not get the car we ordered. I was not even informed about it until I asked. 2. Insurance full coverage cannot be selected at pre-order. the surprise is that insurance costs the same as car rental, so I had to pay double of what I expected. even though I have chosen max possible coverage when renting the car online. 3. Staff not willing to talk to me about any of that "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MEXICO CITY, MX - Reviewed by JOERG - 31 March 2021
" overall, it was fine. The car was really messed up on the outside. But, we documented every scratch and dent during pickup and there was no issue at return. staff was friendly and airport transfer quick and flawless. "
" counter staff at pick-up was trying very hard to sell their own insurance policy. in addition, they were very persuasive in trying to upgrade me for a cost. after refusing, they, in their own words, gave me the upgrade for free because I was such a nice guy...offcourse, they did not have the car that I had booked.... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PLAYA DEL CARMEN, MX - Reviewed by ROSALINDA - 14 February 2021
" If the bookings through this page are not guaranteed then that should be visibly bigger and more explicitly shown when booking a car. "
" The vendor told us that as we booked through a third party (AutoEurope) they could not guarantee a car available and there actually was no car for us. We did not get anything about what we had booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CANCUN, MX - Reviewed by ADRIANO - 03 February 2021
" there are a lot of time that I am a Auto Europe customer, and I am completely satisfied of your services and prices ! "
" I arrived one our late due to airplane retard. Mex Know the delay. The car reserved was unavailable (mmmm), the employee told me I have to stay in waiting list , or rent a bigger car ! So I had to pay en extra charge of 350 dollars. It was night and I was tired after a 14 hours trip , so I paid !! NOW, I'm sure it was a way to take more money from a client. Very bad service !!! Thanks for your attention "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PUERTO VALLARTA, MX - Reviewed by CHRISTIAN - 28 November 2020
" See above "
" Staff was rude, charged me 19 Euro more for third party liability because they said it's only 30000 Mexican pesos which is way too less. The radio in the car was not working at all and it has more dents than a Autoscooter cart. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CANCUN, MX - Reviewed by DMITRII - 24 March 2020
" I highly recommend it. scammers work. take advantage of the language barrier and juggle options that are not needed. and are 5 times more expensive than renting with full insurance. It's safer to rent on the street than these scammers. never mess !!! "
" 15.03 I booked a car with your company with full insurance coverage for 65.36 USD. Voucher number EU 17887198-1. HERTZ reservation number 04R3S8. When handing over the car, I was informed that I must pay 9825.39 pesos. And this money will be debited from my credit card Deposit by the company. HERTZ took advantage of my lack of knowledge of foreign languages and tricked me into signing insurance options that I did not need because I took a car with full insurance without them. As a result, the car for 6 days at the price came out as a purchase of an entire car. I ask you to understand the situation and return the Deposit in full, without deducting this money. Once again, I took a car with full insurance, not without it. This huge amount is the Manager's desire to make money on me. He included these items without asking me, and only pointed at me to sign. I have rented cars at HERTZ and AUTOEUROPE many times, but I have never been so deceived. RENTAL RECORD F2459114. They didn't give me any confirmation that I returned the car without damage, with a full tank. This has NEVER happened in any country! Find out what kind of office it is where customers are being cheated and do not withdraw money from my Deposit for these options. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MEXICO CITY, MX - Reviewed by JAN - 21 March 2020
" Because of time difference in Mexico we were not able to reach any AutoEurope help desk to help us in this situation. "
" They didnt have cars we ordered 4 months ago. They asked to pay for reservation but it was prepaid already, it took 1h to solve it. Than they asked for 250EUR for insurance not mentioned on the voucher also deposit was different to one in the voucher. We were there for 3h... Never more. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MEXICO CITY, MX - Reviewed by PETR - 21 March 2020
" they did not have a car for me, I waited 2.5 hours, I still had to pay some insurance 250 € and deposit was not 550 € but was 2000 €. "
" they did not have a car for me, I waited 2.5 hours, I still had to pay some insurance 250 € and deposit was not 550 € but was 2000 €. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 3
CANCUN, MX - Reviewed by PRIMOÅ? - 18 March 2020
" - "
" Hertz at Cancun Airport is a rip-off. They want just more money and charge you some extra stuff and they refuse to give you the car if you don't agree with it. Firstly, you go in line to get to the person who will prepare the papers and get you your key. You wait very long, but in this time there is a women walking around offering premium service for app. 20 USD - if you pay it, you'll get priority treatment. Then they try to sell you some additional insurances that are quite expensive. Moreover, they charge 12 USD/day for a children seat. If I would know this in advance, I'd buy a seat and it would be cheaper at the end. Additionaly, the children seat was very dirty and somehow broken. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MERIDA, MX - Reviewed by PETR - 18 March 2020
" Good experience overall "
" Hertz Office being efficient and helpful, car was somehow old but still good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CANCUN, MX - Reviewed by STEVEN - 17 March 2020
" I thought that renting a car for 3 weeks in a cost of 230 eur was a joke and I don't get a car from the airport. As it turned out it was true and I did not pay any extra. "
" At the counter the guy wanted desperately to sell the insurance to us. Rent of a car costed 230 eur and the offered insurance cost was 700 eur. On the brochure (and in my rental conditions from the web) was written that the insurance is included. But the worker repeatedly showed me the brochure (where it was already repeatedly lined by pencil) that i have only insurance for the car collision but not the civilian damage). So the all hand over took more than an hour. It was already 11 pm and we had been flying 19 hours. Once the kids started to cry as there was nowhere to sit then he finally handed over the car. I asked do we return car to the same location and how long does it takes to return he answered that to the same location and return takes about an hour. As it turned out the return was in different location and it took 5 minutes. Nobody asked nothing and documents were signed very quickly. I understand that he wanted to sell me an extra service but the price was too enormous. Had it been 100 eurs I wouldn't doubted. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CANCUN, MX - Reviewed by ILYA - 06 March 2020
" All fine from this side "
" Horrible experience with counter staff - the guy was clearly lying about the insurances including into the voucher, saying that neither the CDW or TP are included and insisting to include an insurance for $30/day. I used AutoEurupe many times but this Hertz is by far the worst experience "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LA PAZ, MX - Reviewed by STEVEN - 25 February 2020
" Fine car, Good Value for money "
" Fine car, Good Value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE DEL CABO, MX - Reviewed by MARIA GAIA - 06 February 2020
" I paid online €18, with the expected extra costs of ca. €80 in loco for dropping off at another location. Including a full tank we estimated €150. In the end we had to pay locally €290 euro AND the €18 on the Europcar platform. TOTAL SCAM and RIP-OFF! There were a lot of hidden costs not mentioned on the Euope car portal. Really bad experience. "
" The final price was more than 2x the one advertised on the internet. There were really a lot of hidden costs, never had such a bad experience! Taxes were around 50% and not mentioned on Euopcar! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CANCUN, MX - Reviewed by AFONSO - 26 January 2020
" I will never use autoeruope again. The car I had rented was under the 'compact' category, but the car they assigned to me was not available and moreover falls under the inferior 'economic' category at budget. Big misleading communication from autoeurope who basically upsold us a category! "
" Budget seemed to be very inflexible in offering paying options to upgrade. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CANCUN, MX - Reviewed by MARIA - 15 January 2020
" Very bad and disappointing experience. "
" If possible avoid to book with Firefly . Our plane arrived late at Cancun at 23:00 and we have set the pick up time of the car at 23:30 . When i realised the long queue at immigration i tried calling Firefly at the number provided by AutoEurope to notify them that we were delayed at immigration but nobody replied but an answer machine. I called twice and wait for someone to answer for about 5 minutes but nobody did . When we managed to get out from the airport at 12:30 there was nobody in the counter of firefly but a sign to go to the parking lot . When we reached there we could not find any representative of the company and after 10 minutes a mini bus showed up with the Firefly sign . We showed the reservation to the driver that called the office and told us that our reservation was CANCELLED due to the fact that we found the representative 20 minutes after the deadline and that they gave the car (it is still a question to whom they gave the car at 1:00 in the morning) . The representative came to meet us after another 15 minutes of waiting with an attitude and told us that this is how it is . However they had only two cars available but we had to pay an extra to the price we already prepaid as this will be considered a new reservation . I told them that i tried to called them and showed the proof from my phone log but they told me that AutoEurope provided the wrong number to us . Also please note that according to them AutoEurope does not provide all the details of the clients reservations ( i.e phone number , flight number etc ). As you can understand this company took advantage of our necessity of having a car for our holidays , claimed that we were delayed for 20 minutes and although they had car availability and did not actually gave the car they made us pay an extra of 400 euros to get a car of the same category as the one reserved !! It was a very bad experience so my recommendation to everyone is always to contact the rental companies and make sure you have the right phone number prior your travels so that these people will not have an excuse to take advantage of you . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CANCUN, MX - Reviewed by JOSE JOAQUIM - 12 January 2020
" Horrendous "
" Sorry! I had no car waiting for me... was paid for but was rerented to someonelse because they told me i arrived 1h late! My flight was late! Was a scam... I complained to you still waiting for compensation. I will not take long. There isn't any document at all signing by me as receiving any car at all. Information sent to my lawyer. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEXICO CITY, MX - Reviewed by ALEXANDER - 25 December 2019
" Very negative experience. See above. "
" I am very disappointed and I feel cheated by the practices of Hertz. When I collected my vehicle, the agent informed me that it would be cheaper for me if I got Hertz to refill the tank upon return at around $18 instead of $22 per litre, which is what petrol stations normally charge. The agent was very pushy about this but I told him I wasn't interested in this offer since I first wanted to verify he was telling the truth about the price difference. I later discovered that there was indeed a price difference between what Hertz offered and what was the current price at petrol stations and I therefore decided to return the car with a half full tank to take advantage of this offer. Only when I checked out was I actually informed that this price was only applied when charging me for a full tank, which ended up costing me much more than what I would have paid on the street. These sort of practices are absolutely unacceptable and I demand this to be rectified. Hertz did not explain to me the details of this offer when I picked up the car and I feel they took advantage of my tiredness after a 18 hour journey from Amsterdam to Mexico. I await your response to this scam. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MEXICO CITY, MX - Reviewed by JAIME - 22 December 2019
" Bad experience no customer service help. Horrible "
" They cancel my booking without notice "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CANCUN, MX - Reviewed by GREGORY - 16 December 2019
" See number 3 "
" Was told that the insurance I purchased from Auto Europe was not valid and was forced to purchase additional insurance for $150 USD. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PUERTO VALLARTA, MX - Reviewed by SADIE - 09 December 2019
" No issue with AutoEurope, except maybe if people select a return time between midnight and 8am, it would be helpful to have a popup checking they don't mean pm. "
" There was an obvious error with our booking, but instead of checking with us or having a discussion we were charged double the price of our original booking for an extra 12 hours. They would not discuss with us at all and admitted that it was price gouging. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CANCUN, MX - Reviewed by ADRIANO - 19 November 2019
" Good experience "
" Not easy to find the drop off site ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MEXICO CITY, MX - Reviewed by SERGE - 12 November 2019
" Service provided by AutoEurope was perfect. "
" We were recommended by Hertz´s Staff not to return the car with full thank because the price of the gasoline charged by Herz (+/- 18 pesos / liter) is cheaper than the price in surronding petrol strations (+/- 22 pesos / liter). This is true, nevertheless Hertz Staff "forgot" to mention that an additional 13 pesos per liter is charged by Hertz for the service, making the total price per liter of gasoline charged by Hertz 45% more expensive that the street price. This kind of practice, surely pushed by Hertz on its Staff, is unacceptable for me. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by PASCAL - 14 October 2019
" Very disappointed. We got screwed into a full extra insurance for 1250 peso $ when picking up the car. I booked our car with AutoEurope with the full insurance. It turned out the 'full' insurance means 90% coverage. So when we picked up the car the pick-up lady confirmed with us that we had the full insurance. She never ever mentioned any of the costs she was adding to out contract so we did not expect any extra costs. They just made us sigh the form. At drop-of, the very same day, the drop of clerk told me the amount we had to pay extra for the insurance! We tried to argue that we had full insurance with the reservation but since we signed their form Hertz told us we agreed to these costs by signing their form! No costs were mentioned or agreed on at pick-up so we were very surprised. I am very disappointed with this Hertz practice. They cannot make you sign a contract without mentioning the costs and this is what they did. This is not legal practice and will file an official complaint. "
" Very disappointed. We got screwed into a full extra insurance for 1250 peso $ when picking up the car. I booked our car with AutoEurope with the full insurance. It turned out the 'full' insurance means 90% coverage. So when we picked up the car the pick-up lady confirmed with us that we had the full insurance. She never ever mentioned any of the costs she was adding to out contract so we did not expect any extra costs. They just made us sigh the form. At drop-of, the very same day, the drop of clerk told me the amount we had to pay extra for the insurance! We tried to argue that we had full insurance with the reservation but since we signed their form Hertz told us we agreed to these costs by signing their form! No costs were mentioned or agreed on at pick-up so we were very surprised. I am very disappointed with this Hertz practice. They cannot make you sign a contract without mentioning the costs and this is what they did. This is not legal practice and will file an official complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CANCUN, MX - Reviewed by SERGII - 25 September 2019
" Condition of the car was not so good. Scratched exterior and not very clean interior. "
" I ordered car with automatic gearshift. They gave me manual. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CANCUN, MX - Reviewed by ANDREA - 03 September 2019
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Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
COZUMEL, MX - Reviewed by RAOUL - 19 August 2019
" I do not know the role of Auto europe in this experience "
" my experience with Alamo is very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUXTLA GUTIERREZ, MX - Reviewed by SIMONA - 14 August 2019
" The car was not there and we needed to book another car with another company "
" The car was not there and we needed to book another car with another company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CANCUN, MX - Reviewed by MATHIEU - 17 December 2018
" I always use Auto Europe and I never have been dissapointed. "
" Very good service, quick and easy! Warm welcome at the Avis desk in the airport, fast shuttle service to the Avis office next to the arrival hall, a very friendly and professional service of Paola for the signing of the contract, and a good check and quick delivery of the car! I made a choice for Avis because of their good reviews and they didn't dissapoint me at all! I fully recommend them! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
OAXACA, MX - Reviewed by JAMES - 11 November 2018
" Smaller airport like Oaxaca help good service, no problems with fuel payment or car "
" Mexico can be a challenge, but all went swimmingly "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by TANGUY - 03 August 2018
" Not enough transparence over the price of the location "
" took forever at pickup. do not speak english. This was a very bad start. After that the vehicle was good and good dropoff services "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by FERNANDO - 24 July 2018
" no comment "
" Nobody were in the airport desk. We needed to call a phone for the car pick up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CANCUN, MX - Reviewed by OLIVER - 21 June 2018
" nothing more to share "
" thanks for the service. The only thing that confused me was that I had to sign a blank credit card slip. Am not used to this and it felt very year 2000 to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by KRISZTINA - 18 May 2018
" Good price and easy booking "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by GREGOIRE - 03 May 2018
" Good selection and competitive prices. Shame that the selected company was not up to standard. "
" We waited one hour before receiving the car from the time we arrived at the counter. Many people who arrived after us got their vehicle well before us. After leaving late and driving for 10 min we realised that there was no water at all for cleaning the windscreen. We then rang the local office to arrange a quick and easy fix. We spoke to an agent who was not helpful and did not offer any solution (she did not even take our details). She could have just offered to reimburse the price of a can of windscreen liquid. The drop off took longer than expected. The agent did not have a copy of the original "release document". "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PLAYA DEL CARMEN, MX - Reviewed by PETER - 18 April 2018
" Very good offers, clear terms, including small print, very good service. "
" Professional , helpful staff, good service. Top marks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEXICO CITY, MX - Reviewed by RAMUNAS - 28 March 2017
" Pros: was offered upgrade from compact class to new model Prius for a additional 3 EUR/day, which was a good deal. Quick return procedure. Cons: had to argue to get Third Party Liability insurance, although it was specifically included in my package. "
CANCUN, MX - Reviewed by STEPHAN - 07 September 2016
" The checking process takes a very long time 1-1,5 hour and the cars varies very much in terms of quality, state and cleanliness "
CANCUN, MX - Reviewed by ROBERTO - 25 August 2016
" Despite of the booking Hertz told me that the excess of loss was of 929 usd (instead of 500 that you said). Also fortunately I have changed my reservation before to leave, because in the previous one I should take the car in Mexico City and leave it in Cancun for the price of 25 usd (you said). I can imagine which could be the real price! Hertz didn't want to call you and I remained defenseless. So I must spend 300 euros to buy a full insurance. "
CANCUN, MX - Reviewed by STEPHAN - 17 August 2016
" The rental process is very slow at mex car and last time it took 2 hours to leave and rent a car. The car we got was not in very good condition and very dirty. "
CANCUN, MX - Reviewed by ARJEN - 15 August 2016
CANCUN, MX - Reviewed by XAVIER - 25 July 2016
" In the main sense, it was quite ok for the car rental. But we have rent a SUV or 4*4 JEEP PATRIOT or equivalent. And the car was not free. So we have to manage with a Honda Odissey, a suburban car... Not exactly what we hope to have : Our purpose was to go deep in the Mayan jungle. With that kind of car , it was impossible. And to be complete, they was suppose to call us as soon as they get back a free JEEP. 2 days max, as they said. We are still waiting for the call. Maybe for the next rent, we wanna be happy to use the commercial agreement you will agree to offer us ;-) cordialement Xavier GEBELIN "
" same reasons "
CANCUN, MX - Reviewed by RONALD - 22 May 2016
" I wait a answer about a email of 09.05.2016, EU 10397472, about the fees of one way. "
" The price of fees one way was more expensive that auto europe write me. Furthermore Hertz ask a fees of 4% if you pay with a credit card! "
CANCUN, MX - Reviewed by JOHANN - 02 May 2016
" wonderful professional service thanks during booking in Europe it is more complicated reaching the agent once you are in travel status as diffetent people deal with your problem. They insist per email on calling them by phone which from overseas is very costly. We had an issue with Hertz as their phone lines were down and wanted Auto Europe to reach them for us via email this seemed impossible for Auto Europe . Seems your email system is not very flexible "
" Both stations in Cancun for collecting and pick up were very professional transactions went fast and smooth Two days before rental started Hertz Cancun was not accessible for one day due to telephone problems that was scary and would have been a problem eg you need the agent due to an accident, but otherwise everything went perfect and easy. We got an upgrade at no extra charge and the car was almost new. "
MEXICO CITY, MX - Reviewed by SYLVIE - 20 March 2016
" Good service & assistance "
" A car generally in poor condition. A lousy service in Mexico "
CANCUN, MX - Reviewed by ANDREA - 01 March 2016
" I had a problem to picking car and I had no help from Autoeurope. I was in Mexico i can't call the number from there so I asked to my mother to call the auto europe form me and to ask if they could call me back, i didn't received any call. Without their help i didn't pick the car the day of my arrival and i spent 60 Dollars of taxi meanwhile i had already a car. "
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