Auto Europe
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MALTA CAR RENTAL REVIEWS
AUTO EUROPE MALTA Car Rental Reviews
Average Rating for Auto Europe :
LUQA, MT - Reviewed by CRISTIAN - 04 September 2025
" very good experience, thank you "
" very fast operations on both renting and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by VÍTOR - 03 July 2025
" A good one. "
" A pleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUQA, MT - Reviewed by PREDRAG - 22 June 2025
" Hiring of car with Auto Europe for last 15 years, always satisfied. "
" The car (Peugeot 206) was not in perfect condition, old version, shaking in low speed, manual lock (not remote), manual set of side mirrors. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUQA, MT - Reviewed by LAWRENCE WILLIAM - 16 May 2025
" Car pretty rough to drive. Auto Europe website experience efficient and good prices, as has always been my experience using your service for many years. "
" Office not open till 8am so unable to check car which had numerous scrapes on it at pick up, was told to video damage which we did. Asked by phone from airport for email confirmation of check in and no email was received. Still waiting for deposit to be unblocked and concerned as we have no confirmation that all was ok on drop off. The car was returned with more than correct petrol level and no damage was done during weeks hire. I trust the deposit will be unblocked soon. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 4
LUQA, MT - Reviewed by VIKTORAS - 20 April 2025
" Pleasant, fast and professional service at pick up desk. Return process with inspection of vehicle is very fast and efficient. "
" Reasonable prices, good choices of vehicles, affordable price for zero excess insurance. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by JOHN - 24 March 2025
" Very good service and a great car. "
" Nice personnel and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by DAVID - 17 March 2025
" Will continue to book with Auto Europe. "
" Very easy pick up and drop off without any hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by STILIAN - 05 March 2025
" As usual great service "
" Desk team was excellent, but the car was not in good condition. Clean, but old, too many km, no car play or android, many scratches. And Thrifty keeps blocking the excess amount for a month, which is against all EU lawd "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUQA, MT - Reviewed by ALEKS - 05 March 2025
" Once again the voucher was accepted by the rental company without a glitch. All conditions well explained, and met by the final provider. "
" Efficient on both pick-up and drop-off. No pushing of extras. Not trying to find "a new damage". Very quick returning the hold on c/c (two days). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by STEPHAN - 02 December 2024
" Perfect experience "
" Perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by DIMITRIOS - 02 December 2024
" + Good value/price for car BUT was downgraded from C3 to P208 Office has moved just outside the airport and that was an adventure as a QR code is posted on the window of the old office and then you need to discover the new office in the periphery of the airport - 7-10 min walk Delivery of the car took much longer than expected On return 2 employees in the office were unable to receive the car and had to wait for different person to arrive 15 minutes later to receive the car. Little things that can be easily improved. "
" You can improve your service by organising better your business QR code to your new office was a pain Waiting for dropping off the car was also a pain "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LUQA, MT - Reviewed by OLIVER - 21 November 2024
" Easy pickup, good car, easy drop-off, fair prices. I'm satisfied. "
" Easy pickup, good car, easy drop-off, fair prices. I'm satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by PAVLO - 05 November 2024
" all was good "
" It was a nice cabriolet car, and staff very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by EUGENIO - 24 September 2024
" Will repeat the experience the next time I need to rent a car! "
" The car was in good condition and met all my expectations. Reception staff was not very nice and polite! However, they were efficient in processing my rental. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LUQA, MT - Reviewed by BOSTJAN - 21 August 2024
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by SVILEN - 02 August 2024
" Auto Europe has been accurate and correct until now. "
" Hello, I am extremely satisfied with the quick service when picking up the car from the airport, as well as with the car itself and its condition. I was amazed and unpleasantly surprised by the rental price of a high chair that I had requested - 40 euros. The price of such a chair in the store is 6.00 euros. Still - it's been 12 days since I've been waiting for my 1000 euro deposit to be released. Upon returning the car, the Sicily By Car employee accepted the car without any complaints and informed me that my deposit would be refunded within 10 days. This seems incorrect to me, and now I have to start writing letters to get the deposit released. Is there and what is the compensation for this delay? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by IGOR - 19 July 2024
" Autoeurope is my preferred company for renting cars. BUT I would expect from you to closely follow which companies are cheaters and remove them from your list. What I expect from you is: - provide me a car for a good price - provide me a car rental company that does proper job and doesn't try to cheat me on every possible way. "
" We rented a car for our 5-day trip. Getting the car went smoothly. When we got the car I noticed that the car clock was blinking which made me a bit suspicious. Usually that is a sign that the battery was disconnected in the past or below a certain level. Each day we did a short trip somewhere and return home in the evening (did 167 km in 5 days). Our problem started on the pre-last day around 7pm. We parked the car and stopped the engine (after 30 km of driving). After that we wanted to move the car for another 0.5 meters to be parked closer to the car in front. The engine wouldn't start. There was just a clicking sound, indicating that the battery was empty. We called the office. I told them that the battery was dead and that the car is properly parked. No tow car was needed. They suggested us to send the support only if we pay for it. Without paying, nothing would be done. The cost 100 EUR. The tow car appeared one hour later. The driver connected the booster battery and the car started. He suggested me to drive to the airport to get a new battery. After checking with the office, he told me that the office is closed and that the problem will be solved in the morning. He told me to stop the engine. The following day nobody came or contacted us. I had to call again. Another person will come with a new battery if I pay for it. Cost around 300 EUR (it turned out to be 275). All my question why I need to pay for the battery were ignored. When I wanted to complain, they just handed me an email address and said to complaint through the email. This is definitely the worst rental car company. I would suggest that you stop working with them. BTW: While waiting to get my car, there were several other customers complaining about various "damage costs" which were fake. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MALTA INT. AIRPORT, MT - Reviewed by STUART - 01 June 2024
" On returning our car to Hertz it was inspected and a very small mark was discovered on the front drivers side wing, I was told this is damage and would have to pay 209 Euro even though a touch of T-Cut would have removed this mark. The agent at Hertz told us to claim the 209 Euro back from Autoeurope, which I tried to call but so far have been unsuccessful in reaching an agent. Not happy. "
" When we arrived at the Thrifty rental desk we where told it would be Hertz dealing with our rental, the car they offered us had so many marks and dents I refused the car, after an hour we where shown to a brand new car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by SAEID - 09 May 2024
" Almost always i am renting through Auto Europe and the voucher was always accurate on the charges. BUT not this time. "
" They charged a fee of 25 euro when picking up tge car as a public holiday fees. (This was not included in the "your rental excludes" part) and no where else on the voucher. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MALTA INT. AIRPORT, MT - Reviewed by NICOLAE - 27 April 2024
" perfect "
" great one! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by RUI - 10 April 2024
" Correu tudo bem "
" É compreensível que os carros de uma companhia lowcost na categoria mais baixa não estejam propriamente impecáveis, mas também não posso dar nota 10 "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ST. JULIANS, MT - Reviewed by ENRICO - 05 April 2024
" Always a guarantee "
" Very good service and vehicle in good condition. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by JAMES - 12 March 2024
" Will use auto Europe again as I have been using them for years without incident HOWEVER I will not be using europecar . For reasons already mentioned "
" Hit with additional out of hours fee of18.75 e which I have disputed. Counter staff unhelpful with query upon return of vehicle.. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by NICOLAE - 29 January 2024
" car's condition can be improved "
" car's condition can be improved "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUQA, MT - Reviewed by GHEORGHE - 04 January 2024
" I always considered renting a car through Auto Europe, and not directly from a renting company, so I'm very disappointing this time and I demand to be compensated for the 25 euro paid to Smart. "
" We were forced to pay a fee of 25 euros because the car was to be returned on January 1, 2024, and the company considers it a holiday! We were not informed about this commission at the time of signing the contract, nor was it specified in the voucher! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALTA INT. AIRPORT, MT - Reviewed by ENRICO - 07 December 2023
" I'm booking with Auto Europe from many many years, I never had any problems and always cheapest prices in the rent market! "
" Everything was simply perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by ISTVAN - 07 November 2023
" As always, it's very easy to find a good solution for rent via Autoeurope. The price was correct. "
" We were lucky, there wasn't any other client. So, we got our car within 5 minutes. It was the smoothest process what we aver had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by ROBERTO - 10 October 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MALTA INT. AIRPORT, MT - Reviewed by BASHKIM - 29 June 2023
" It is not fair to dont inspect the car in front of me and after 24 hours to come and say there exist a new damage. "
" The scamed a false damage. They didnt inspect the car when I checked out and to orrow sent me a picture that there exist a new damage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ST. JULIANS, MT - Reviewed by RENATO - 11 April 2023
" - "
" Counter staff was very helpful with questions and also very eficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. JULIANS, MT - Reviewed by MATTI - 20 March 2023
" After the trouble started with no-one in the rental office for me to get the car I googled customer experience of Budget in Malta. There were many extremely bad reviews. When I talked with Auto Europe I was explained that Auto Europe can't do anything for bad service in Malta as you have a global deal with Budget. When I didn't get the car from the other Budget office as I didn't want to receive it without checking for the damages Budget told me that I can't cancel the contract as it was done through Auto Europe and you told me that I couldn't cancel it because it was already charged and I should have cancelled 48 hours before. How does one cancel 48 hours before when one does not get the vehicle as agreed is beyond my logic. "
" The office for pickup on agreed time closed. Telephone numbers to contact didn't work or no-one responded. Through Ato Europe finally someone came with the car and asked me to receive it without any paperwork. Then I was taken to another location for the contract. Personnel there refused to check the vehicle for damages with me. Finally accepted to do this. I receivedthe car 2,5 hours late. In returning the box for key was accessible for anyone to take the keys together with the instructions where the car was parked. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 4
MALTA INT. AIRPORT, MT - Reviewed by ALEKSANDAR - 30 November 2022
" I hope thath my deposit will quickly will refund!!! "
" Everithing was OK, fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by PATRICK - 13 November 2022
" Was perfect "
" Was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by SILVIU GABRIEL - 05 November 2022
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by KRI?TOF - 25 September 2022
" All good. "
" The car was poor. One headlamp not working, flat and worn out tires, overall car not clean, front window smudged, clunky undercarriage, worn out gearbox, car full of scratches and dents, busted rear view mirror. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MALTA INT. AIRPORT, MT - Reviewed by MARIO - 25 July 2022
" Picking and dropping with no problems. "
" So far, all good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by DANIEL - 05 July 2022
" No car rental problem, all as expected "
" No car rental problem, all as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by STILIAN - 23 June 2022
" As booking agent very good "
" Car in bad condition, deposit hold for a month "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MALTA INT. AIRPORT, MT - Reviewed by GEORGE - 03 June 2022
" Good service. I would recommend "
" Quick check in. My only complaint is the fuel tank was not full. This is not the first time it has happened. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by JESSE - 02 March 2022
" It worked perfectly "
" As usual it worked perfectly, however in the past I have had a claim for a flat tire with Auto Europe and it was not an easy process. I often think the extra money for insurance from the car rental provider is much safer but much more costly. I think your insurance coverage is still a risk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by ANDREA KATHLEEN - 12 January 2022
" Auto Europe are not the cheapest car rental service available. But they offer very good insurance which still works out cheaper than booking direct. That for me is worth the few extra euros. "
" Counter staff were efficient, friendly and helpful. The car had lots of dents and scratches when I picked it up which made me nervous. So I was very careful to document everything. But I needn't have worried as the car gave me no problem at all during the entire duration of my rental and staff were as courteous and efficient at drop off as they were at pick up. Thank you. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALTA INT. AIRPORT, MT - Reviewed by ANDREI VICTOR - 23 November 2021
" The ventilation in the car I was offered worked only on the highest step (very noisy and cold) - Hyundai i20. When I refused it they told me their main office isn't at the airport and they do not have any other of the same class (I wanted a small car to be easier to handle on the narrow streets). They said I had to return the next day / go to the main office or take a larger car. I chose the latter. This second car was much older and very worn, although only 43k km. Citroen C4. Bad smell inside and everything was kind of sticky. Credit card release after almost 2 weeks. "
" The ventilation in the car I was offered worked only on the highest step (very noisy and cold) - Hyundai i20. When I refused it they told me their main office isn't at the airport and they do not have any other of the same class (I wanted a small car to be easier to handle on the narrow streets). They said I had to return the next day / go to the main office or take a larger car. I chose the latter. This second car was much older and worn. Citroen C4. Bad smell inside and everything was kind of sticky. Credit card release after almost 2 weeks. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MALTA INT. AIRPORT, MT - Reviewed by MAYENCE - 15 November 2021
" This is not the first time that I have rented with Auto Europe and have always been satisfied. Sicily By Car is not a good company and I do not recommend it. "
" We arrived at the Sicily By Car counter at Malta airport at 10:40 pm and waited 30 'before being met at the counter.The clerk was not efficient and quick at all and we still had to wait 40 'before getting our vehicle. In addition, although we were already waiting well before 11:00 p.m., they charged us an additional +/- 37 € for a pick-up of the car after 11:00 p.m. The staff did not accompany us to the vehicle, the check of the condition of the car had to be done by ourselves and the car was dirty. The gasoline tank was not filled, there was 1/3 left, whereas in the contract, it must be full when taking possession and on return; there was therefore no control of the car on the previous return trip. The tire pressure check light was on, and some tires were underinflated. The vehicle overhaul and maintenance light was also on. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALTA INT. AIRPORT, MT - Reviewed by VAIDAS - 13 October 2021
" was not able to receive a car. renting company didn't accept my card "
" was not able to receive a car. renting company didn't accept my card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by KATERINA - 30 September 2021
" They offered me to upgrade to full insurance and half to full to avoid troubles. I had a small incident and some damages to the car and want to see how fast the reaction will be and if thet are going to return my deposit because I hadn't use all the benzin. "
" I have ordered a Toyota Aygo because I have such and it will be easier to me in England right driving. They give me without warning Nisan Micra. I've said that my flight arrives at 7 AM and I want the car at 7.30. There was nobody till 9 "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MALTA INT. AIRPORT, MT - Reviewed by LADISLAV - 14 September 2021
" Very easy to book, clear conditions. I am a regular customer and never had a problem. "
" Nice staff, quick processing "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by GEORGE - 15 August 2021
" I hate renting cars, but autoeurope makes the process a little more bearable :) "
" I was concerned initially about renting with this company as the ratings on google reviews etc were awful with many complaining about the state of the cars, staff etc. I must admit that the rental started off on the wrong foot though, because when I went to pick up the car I was informed that the car tank was half full rather than full. It is not the biggest of issues but it is quite annoying to fill the tank to half its level as opposed to fill it in full. I also got quite annoyed that I was asked to sing the check-in sheet, including the confirmation of assessment of the damages (e.g. scratches) already present on the car without even seeing it. I was told to take pictures, but I think it would make sense if the client is first allowed to inspect the car and assess if all damages are reported on the sheet. In fact, when I inspected the care I noticed that many of the scratches on the car were not marked properly on the check in sheet. Those issues apart, the car was of good quality and had no trouble with it. The check out process was very quick as well. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by ENRICO - 17 July 2021
" Good service, but check better your partners and push them to improve service.. "
" They rent me a very old car, not safe at all (above all the brake and cushion system problems), dull of scratches. A real scrap car on four wheels! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by BÁLINT - 14 July 2021
" The car was inside dirty when got it. The customer told me, that's not a problem I have check the car only outside. When I drop off the car, the other customer told me that the car must be cleaned inside, and I have to pay for it. There was no waste inside only the front left seat was dirty, but it was already when we got the car. That was my worst expierience with Europcar. "
" The car was inside dirty when got it. The customer told me, that's not a problem I have check the car only outside. When I drop off the car, the other customer told me that the car must be cleaned inside, and I have to pay for it. There was no waste inside only the front left seat was dirty, but it was already when we got the car. That was my worst expierience with Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALTA INT. AIRPORT, MT - Reviewed by PANAGIOTIS - 08 June 2021
" Nice price, better than local agencies "
" Professional service but not so clean car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ST. JULIANS, MT - Reviewed by HANI - 03 June 2021
" Very Pleasant, very satisfied "
" friendly people, effective and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by PANAGIOTIS - 11 May 2021
" There are some companies that have not fair fuel policy. You have to purchase a rather expensive full tank. The blocked deposit of 1000 to 1500 euros is something not everyone can afford. "
" Fair offers regarding the status of their cars. I would prefer better rates/day for long term rental. After all there are not too many customers this period of time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by ENRICO - 20 April 2021
" With Autoeurope no any claims, everything it's fine! "
" I can't agree that when I return the car during the opening hours, nobody can check the vehicle conditions and give me a doc showing everything it's ok. It's happened to me this time. I had to take pictures and hope. Fortunately everything look like went right, for the moment. Anyway it's not correct behaviour against customers. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LUQA, MT - Reviewed by EMMA - 29 March 2021
" When i called for help, the stuff was very rude "
" I WAS NOT AWARE THAT I COULNDT USE MY DEBIT CARD INSTEAD OF CREDIT CARD. I KNOW THIS WAS WRITTEN ON THE WEBSITE, BUT I REALISED AFTER. THE LEAST YOU COULD HAVE DONE WAS GIVE ME HALF THE MONEY BACK NOT TAKEN ALL MY MONEY AND STILL REMAINED WITHOUT A CAR. THIS IS NOT ETHICAL AT ALL - INSURANCE WAS ALSO PAID FOR. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by PANAGIOTIS - 28 March 2021
" The blocked amount of 1000€ is rather big "
" Friendly staff, low mileage car. Acceptable cleaning condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ST. JULIANS, MT - Reviewed by HANI - 03 March 2021
" good and efficient service "
" Good, only some cars need more regular follow up. they are new cars but may miss regular maintenance "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by GEORGE - 16 January 2021
" Booking process was quick and efficient "
" Had some issues with the car i rented but the problems were quickly addressed. Staff at Avis were very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALTA INT. AIRPORT, MT - Reviewed by OLEG - 07 January 2021
" Everything was fine. The exact amount of deposit as it was in the voucher. Good value for money. "
" The overall impressions were positive. Friendly staff, quick deposit return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by JOSEPH - 07 January 2021
" Satisfactory "
" On pick-up the counter official did not even had the courtesy to say hello or thanks you. The client is just a number for him. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MALTA INT. AIRPORT, MT - Reviewed by PANAGIOTIS - 20 December 2020
" Friendly staff and low mileage car but really bad policy. For sure not disinfected. Not an honest offer. An offer with full insurance included for 77.5€ per week costed above 140€. I will not proceed with a monthly rental after holidays. "
" Since August I was a Europcar client in Estonia and Greece with no complaints. The prepaid petrol 60€ for a car with a tank of 35lt is too much. The price of unleaded fuel is 1,35 in Malta. Moreover I have to wait at least 20 days for an amount of 500€ as warranty to be released. The above where not mentioned in the initial offer. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by ENRICO - 02 December 2020
" Pls check about the money I should receive it back about the fuel (76€) and let me know. Thanks. "
" At the pickup they credit 76€ on my credit card as guarantee on fuel (first time with europcar). When I returned the car full, they promised to send me the money back in max two / three days, I'm still waiting for! Additionally after one day I got the car, in the morning I found a tire down, so I had to go to them and they replaced me the car... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MALTA INT. AIRPORT, MT - Reviewed by MASSIMILIANO - 15 November 2020
" so far everybody is hiding behind the small prints in the rental agreement conditions. Very disappointing. "
" Europcar is applying a contract I have never seen before anywhere else. Pay for full tank bring it empty. This is basically impossible. I rented the car for 1 day and brought back the car with full tank. This equated to a 200% hidden commission on base rate (or so). I consider this an unacceptable business practice. They are getting free fuel from every single customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by ENRICO - 01 November 2020
" Ok "
" I'm still waiting the invoice and I haven't any documents about the car return..... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 6
MALTA INT. AIRPORT, MT - Reviewed by TOMAS - 24 August 2020
" Ferry Tickets And parking tickets found in the car from 2018 and 2019. Outrageous in times of Covid-19. Poor cleaned car. Old car, breaks with creeping noises, engine and the light Of stability driving System lit on the screen. "
" Clients that book directly have better and safer cars. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by ENRICO - 21 March 2020
" all was fine, as usual !!! "
" evrtyhing was fine! I just have to complain about the veihcle mechanical condition that has a problem with the brake system, I went to the europcar service center, but they tols that it's normal because the small car and poor condition of the maltese roads....!!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALTA INT. AIRPORT, MT - Reviewed by VLADIMIR - 09 March 2020
" Super "
" Vse super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by IOANNIS - 27 February 2020
" so many bad reviews "
" we did not rent finally the car because why read last minute that we must avoid europcar in malta ( reviews in tripadvisor and https://www.tripadvisor.com/ShowTopic-g190311-i348-k6509531-Avoid_Europcar-Malta.html and in https://www.google.com/search?ei=075XXq_iNciflwTd04foAg&q=malta+europcar+airport&oq=malta+europ%5Bacar&gs_l=psy-ab.1.0.0i13j0i13i30j0i13i5i30l2j0i8i13i30l6.5450.5450..7721...0.1..0.391.391.3-1......0....1..gws-wiz.......0i71.qFJKnINDLKM#lrd=0x130e4ff01cf9430f:0x86acc7b4ac1a94b6,1,,,) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by CRISTIAN - 05 February 2020
" Overall experience was very good. "
" Overall experience was very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by GIUSEPPE - 08 January 2020
" Efficient and fast service "
" With the first car they gave me it didn't start. So they promptly gave me another one. Very efficient and fast service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUQA, MT - Reviewed by CHRISTOS - 29 December 2019
" evertything was fine !!! "
" everything went fine and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by MARIOS - 25 December 2019
" Easy to book and pick-up the car. With no hidden costs or rules. "
" Well organised and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by TADEJA - 18 December 2019
" Recommend "
" Still waiting for deposit to be returned (3 days). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by CHRISTOS - 17 December 2019
" Everything was smooth and perfect, thank you! "
" Everything was great, Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by BLAZ - 24 November 2019
" As always everything works perfectly. "
" Old Peugeot 208, 80.000 km - this is a lot for Malta as you can't make long-distance drive there. Also, the car was not properly cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALTA INT. AIRPORT, MT - Reviewed by CHRISAVGI - 05 November 2019
" I was one hour at the airport searching from whom I have to take the car. The auto europe didn't inform me I must go at gold' s car desk "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by ROBERT - 28 October 2019
" See above "
" Rude at counter. Made me put 1000euros down as deposit/block - still have not received it back after several days. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by JULIE - 20 October 2019
" As above "
" It's the people who made it great. They were so helpful every time I needed them plus they did it with a smile on their face and with energy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by JOSEPH - 19 October 2019
" As above "
" I was asked for the first time to pay a fee for out of hours. The car was old, dirty, all damaged and dented and not fit for hire "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by WILLIAM - 06 October 2019
" See above "
" All good except that there was nobody to hand the car over to at the airport at 5.30 am. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by ROMKE - 23 August 2019
" - "
" I was surprised that the rental terms required purchase of a full tank of diesel with no refund. For a 5 day rental on a small island, it is impossible to empty the tank, so it felt a bit like a scam. Europcar did not accept American Express, which I prefer to use for car rentals because of their comprehensive insurance coverage. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LUQA, MT - Reviewed by YEVGEN - 09 August 2019
" Good price. Complicated to find out how much would be hold (pre-authorized) on credit card. Was confused with super cover conditions, because it was not clear for me how end rental car company (Thrifty/Herz in this particular case) would react. "
" No negative experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALTA INT. AIRPORT, MT - Reviewed by JUHA - 08 August 2019
" Autoeurope customer staff is very helpfull. "
" Very bad. Very old cold from the early 2000's. On the drop off Surprice tried to claim that we have damaged the car and even showed a photo on a Ipad that there was no previous damage. After I showed a photo taken with my phone on the damage at pickup, he gave up. What a unreliable company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by PETRU - 27 July 2019
" Very disappointed !!! I had the worst experience in car renting with Auto Europe! They have hidden, extra taxes and you know about them only when you ar at the counter to pick-up your car... Also they provide wrong information about the working hours of the car rental companies. "
" Top company!!! When I pick up the car the stuff was super friendly and very helpful with some tips! The car was clean in perfect conditions, almost new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by ANTON - 24 July 2019
" I would not use budget any other time. "
" It felt like stuff didnt really want to help / make a suggestion after we encountered a problem with credit card. It seemed like they absolutely didnt care about whats gonna happen. Besides that, I still didnt get the causion back and budget is not answering any emails. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALTA INT. AIRPORT, MT - Reviewed by PETRA - 26 June 2019
" we was satisfied "
" we was satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by RADOSLAW - 11 June 2019
" Money blocked on my card for a week. Apart from that, all went smoothly. "
" Money blocked on my card for a week. Apart from that, all went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by LUKAS - 01 June 2019
" Still waiting how autoeurope will solve problem with different prices on voucher and in car rental company. "
" We have got car with broken mirror and the staff at pick up was very arrogant. The price for drop off out of opening hours was different than in voucher. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by HARRY - 03 March 2019
" Overall good, but it could have been very bad - it was only by luck that they had one of the cars that we requested, which I believe they had to get from somewhere else "
" There are only a couple of things that went wrong: 1. When we got to the desk we had to pay an extra 200+ euros to get the full cover, whilst this wasn't unexpected it would have been nice to have been warned/offered when purchasing via Thrifty 2. The first car we received was a tiny manual car, the opposite of the Automatic SUV that we were expecting. However the staff at Autoeurope were very helpful in resolving the issue and getting us a decent vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by JOSEPH - 22 February 2019
" Good experience "
" The service provided was excellent although the blocking of Euro 1000 is a bit too much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by FABIO MASSIMO - 24 January 2019
" I am regular user of autoeurope and we have always been happy of the service. This time was not fortunate but it is more the problem of the local agency "
" We have encountered 2 major problems: - the employee of the counter has signed the scratches on the wrong side of the car, but even if it was evident that we have not made any damage, there was a discussion during the restitution -the deposit/ preauthorisation of credit card will be deblocked after only 4 weeks! - we have been asked to pay18 euros of after hours charge on arrival at 21h. Ordinary hours are till 17h For sure I would not recommend Europcar in Malta to anybody "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by CIBELE - 05 December 2018
" Quick pick up and drop off. Car was ok, but not very clean "
" Quick pick up and drop off. Car was ok, but not very clean "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALTA INT. AIRPORT, MT - Reviewed by TATJANA - 05 November 2018
" Overall goog experiance. "
" Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by EDUARDAS - 25 October 2018
" Normal experience 8 of 10 was spoiled by mentioned sum withdrawal from my account "
" On 10.22 Suprice withdraw 70,49eur from my bank account. I would like to know why. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by MICHAL - 22 October 2018
" ___ "
" Deposit blocked for 5 days for ?reason "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by ALEXANDER - 07 October 2018
" all good, all smooth "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by MAREK - 19 September 2018
" Probably not because in case of an accident I need to pay the company which is renting me the car (Budget) and then ask the money from you (because of insurance). Quite unpractical. "
" Not a good experience. Needed to pay additional 88€ at the counter for additional driver, because credit card was on my wife's name. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALTA INT. AIRPORT, MT - Reviewed by PETER - 13 September 2018
" Price worthy and nice vehicles. Nice staff and service. "
" Nice and good service (at least on Malta) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by GYORGY - 24 August 2018
" We had no chance to get what we paid for. It's like you are refused to fly, when you have a flight ticket, I think therefore Autoeurope should pay a fine. We paid and reserved nearly 2 month earlier, and nothing was arranged. It's a shame. I have hip implants and was unable to sit into the driving position without twisting my implants. Therefore I suffered an injury at a point. I cannot work for a week. I sent a letter to Autoeurope for helping us, but the only answer was to send a claim. I sent it cca. 10 days ago, but have no answer till today. I had a deep disappointment in the company. "
" Actually it was Hertz. We proceeded to the counter, where they told they had no car, that we reserved. No compact size, no automatic gears. Instead they offered a refund of 16 (!) Eur or the smallest car they had (Hyundai i10), manual. We argued, but the only chance was to take the papers of the small car. At the parking lot there were 10-15 cars mainly bigger ones. I asked the garage master for updating to our default order, what he accepted and changed the car for a KIA compact automatic car. But before we left he asked us to leave the car, because it was rented by someone else. WE ALSO RENTED A CAR!!! So we had to unpack and repack to into the Hyundai i10. The car was not so old, but had dozens of scratches and damages. Only a few was signed on the original damage report. The man signed te damages on the report, that we realized. But later on we had to know that not all the damages were signed in all papers... When we returned the car they checked carefully and signed the contract, telling everything was OK. we were leaving the spot and the man stopped us, that they have an accident report for this licence plate (!!!). What? Nothing happened to us, we had cover of excess from Autoeurope, so we had nothing to hide. Here we learned that the damage reports are not equals. That was a nightmare. We were really fed up from this company. Finally I asked them to show all the previous damage reports of the car for the last month and they let us leave. Do you think they were correct? That company is cheating the customers. I would suggest Autoeurope to cut all business connections to those two (Hertz and Thrifty) Maltese company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by DARIUS - 23 August 2018
" Not very good. "
" In Malta they have Europcar rules, Insurance and deposit amount. And don't want to look to my condition from Auto Europe which I have. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by JAMES - 16 June 2018
" Good experience much better than the horrific Goldcar "
" Good company .... better than the terrible fraudulent firm Goldcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by DANIEL - 27 July 2017
" I was very unhappy to be charged at outrageous rate a full tank at arrival and then to be accused of car damages that had nothing to do with our use and were so small that you could barely see them. The price the rental company threaten us to charge for those "scratches" was also out of proportion. "
MALTA INT. AIRPORT, MT - Reviewed by WOLFGANG - 28 June 2017
" I like to book via autoeurope. It is easy, convenient and if I have to cancel a booking the refund of the payment is happening very quickly. "
" I am happy with Sixt. Issue for AutoEurope: I have decided to become platinum member of Sixt.... That means I get the best possible access to Sixt via direct bookings. (Of course, I will continue to use AutoEurope nevertheless often) "
MALTA INT. AIRPORT, MT - Reviewed by DEJAN - 27 June 2017
" Never again. "
" I was charged 16? for out of working time pick up. It was 17:20 and the agent said that for the Autoeurope they work till 17:00. "
MALTA INT. AIRPORT, MT - Reviewed by JOHN - 22 March 2017
" Awaiting to see if they are going to bill me for a scratch on the car I did not do, and unfortunately the photos I took of the other damage to the car that already existed did not show on the photos, my error so will have to wait and see. Also I don't like the policy of we give you a tank,of fuel and if you don't use it all we don't refund you the difference, I gave them a car back with 3/4 of a tank of fuel, the hire of the car cost nearly the same as what they charged me for fuel so will not use Eurocar again, because of it, even though it says so in the small print. "
MALTA INT. AIRPORT, MT - Reviewed by ANGELA - 08 March 2017
" Got a very low price, very happy with this. Auto Europe's conditions is to require payment of ful tank on pickup and drop car back empty...for a 9 day rental this was no problems, I used all the petrol up to my last day. Price charged is no different to cost of fuel out around Malta. "
" Very good. Very pleasant and welcoming staff, attentive. First staff at desk inside airport gave me directions and a map to find Europe car out in the car park. Only 5 mins walk and easy to find. Car was ready. Good organised checking car on return. "
MALTA INT. AIRPORT, MT - Reviewed by BOSCO - 13 December 2016
" Would of been nice to have been warned that the fuel charge (to bring back empty) was going to cost me 87 euros! More than twice the cost of the rental. And that's for a small economy car. I knew they were going to charge me more than the price at the pump, but that's just outrages!! A little more transparency would of been greatly appreciated. And I know your going to say that that issue is on the rental companies end....but please a little warning! That extra cost really stretched our already tight budget. "
" Well including the comments above: The service at the counter was nothing special. The car seemed like it wasn't cleaned. Found some wrappers and floor mats had crumbs all over them. The body had some damage. Which I don't mind but there was enough dings and scratches to make me nervous that I was going to miss something during the inspection and get charged for it after. "
MALTA INT. AIRPORT, MT - Reviewed by MASSIMO - 07 November 2016
" It Works Évry well, I use AE regularly "
" I must admit I dix not read thé voucher provider by AE, as I sas Évry busy ans it is very unusual to have surprises. However, Europcar Malta requises a séparant payement of 87 ? for thé full tank of a B type car, which can bé filled with around 50? at Maltese prices. If this theft of about 40 ? were not sufficient, thé car must bé retourner empty, something obviously impossible. I retourner It with 1/4, tus looping annoter 20 ?. Nevers again Europcar Malta. "
MALTA INT. AIRPORT, MT - Reviewed by FULVIO - 27 October 2016
" I book cars with AutoEurope since years and for the first time I'm disappointed about the transapency of the contract. Mentioned as last point of what not included in the rental agreement there was the obligation to pay for the fuel returning the tank empty. In 5 dayst in Malta is obviously not possible to use the full tank (unless you spend the days driving), I was not asked but simply invoiced at the time of rental.I paid 87 euros (probably the cost per liter and an up charge) and I returned the car half full after driving for roughly 350 km, so I paid at least 40 euros more than real consumption.This is not a formal complaint since i realized after that it was stated in the contract but you should give option as done for all other rents "
MALTA INT. AIRPORT, MT - Reviewed by ROELOF - 24 September 2016
" Everything arranged smoothly as usual. No troubles at counter. I like the new system,that you can on forehand choose the car supplier. "
" Quick service, but bad (end of season ?) car. An old (30000 km on Malta) Peugeot 107,which is clearly too much for such a small car under those terrible conditions.(Bad roads,very busy and packed with traffic) "
MALTA INT. AIRPORT, MT - Reviewed by RUBEN - 05 September 2016
" I think the service is excellent. "
" I think the service is excellent. The only complaint is the price of the fuel. They charged us eur 70 for a car filled till level 8 (not full tank). A full tank costs only eur 45 from the gas station. Moreover any fuel returned is not refunded. This is a rip-off and not fair at all. They should give a full car with the premise that it is returned full. "
MALTA INT. AIRPORT, MT - Reviewed by HENRIK - 29 August 2016
MALTA INT. AIRPORT, MT - Reviewed by ANTONIS - 20 August 2016
MALTA INT. AIRPORT, MT - Reviewed by ALEXANDRU - 02 June 2016
" Simple and easy. "
MALTA INT. AIRPORT, MT - Reviewed by MANGESH - 11 May 2016
" I was not aware of f2e policy, I was made to pay extra 87 Euro and hardly used fuel for short travel "
" I was not aware of f2e policy, I was made to pay extra 87 Euro and hardly used fuel for short travel. Reception desk was unfriendly and rude but the engineers were great friendly, helpful and highly knowledgeable. Reception desk did not allow us to change f2e and inspire of offering us damaged car in first instance wasting over hour they were fuss on time to return. "
MALTA INT. AIRPORT, MT - Reviewed by GEORGE BERNARD - 06 May 2016
" Everything was as expected. "
" Service was good. "
MALTA INT. AIRPORT, MT - Reviewed by GIOVANNI - 28 April 2016
" great center reservations "
" I was told by the operator everything except the speech of gasoline that you had to pay 1 full withdrawal and then you could not have refund ...... I would have liked to know the beginning and not find surprises "
MALTA INT. AIRPORT, MT - Reviewed by VEYSI - 19 April 2016
" They get extra 1500 Euro depozit from my credit card.That We had full enshrunes "
" We didnt do any dameges. But They take 75 Euro from credit card.we left the car full tanks. I hope They will send 75 Euro back. "
MALTA INT. AIRPORT, MT - Reviewed by CLAUDIO - 07 March 2016
" Easy web site to book with as always, I have been Auto Europe customer for many years. "
" 1. There was only one attendant in the Europcar office so it took a long time to get a car. 2. I was told I had to pay for a full tank of fuel in advance (91 Euros) for a small Citroen C3 and return the car empty. I was charged 2 Euros per litre by Europcar when the price at the gas station in Malta was was 1.30 per litre. I feel ripped off. Malta is small and it is impossible to use up a whole tank of petrol. 3. I was given the secondary key with no remote control to open the doors. When I went back to advise, he told me that if I wanted the primary key, I would have to drive to their head office to pick it up. 4. The car was in bad condition, the clutch was 90% worn out, the interior of the car was in bad shape, the outside was bad "
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