AUTO EUROPE LUXEMBOURG Car Rental Reviews

LUXEMBOURG, LU - Reviewed by ARTAN - 25 June 2025

" Nice desk support "

" all well nice check-in and check-out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by ALFREDO - 29 September 2024

" Because I was very satisfed within staf "

" Because I was very satisfed within staf "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LUXEMBOURG, LU - Reviewed by JEROME - 29 February 2024

" All went as expected "

" Staff at airport very professional and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by SAMPAIO - 16 November 2023

" The only problem is the the fuel tank was NOT full, like they said; it was 5/6. In the retourn, of couse I deliver it full: 6/6. "

" Very Likely. They Upgrade the vehicle, for free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by MORDEHAY - 09 October 2023

" I rented two cars. One with Avis and one with Alamo. Both via Auto Europe. Avis took deposit of 335 Euro as guarantee (this is OK) Alamo took 1700 Euro (!!!) Why???? The car we took from Alamo was Volvo Diesel. One day after receiving the car we got a warning sign of AdBlue. We did not know what to do. We gave upon check out the receipt for the AdBlue fluid. They promised to refund this expense. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by ALAN - 15 July 2023

" Hassle free rental. "

" Very friendly staff when collecting vehicle. Very clean and new car too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by GEORGIOS - 11 July 2023

" All good, as always! "

" Everything was quick and easy, car was new and in super condition. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by VITTORIO - 23 August 2022

" No problem at all "

" Fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by EMMANUEL - 09 January 2022

" Employees not happy to work their! "

" After 4 days the amount block on the credit card is not unblock ! "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

LUXEMBOURG, LU - Reviewed by ASCENSION - 04 January 2022

" I have had good experiences with AutoEurope in the past and again with difficulties coming up with your partner Europcar the first contact with your staff has been efficient and friendly. "

" Europcar did not want to honour your contract part limiting the additional driver fee to 30EUR, I had to argue ... Europcar claims a damage excess of 800EUR, whereas you specify 375EUR. Europcar did not advise us that their office was closed on our return date, so we had to run back and forth to find where to deliver the car and where to deliver the keys, besides there was no proper reception of the car on return. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LUXEMBOURG, LU - Reviewed by GEORGIOS - 01 October 2021

" I have already highly recommended. Very efficient way to find the best prices per category of vehicle. "

" In the autoeurope page, the picture for the category I chose was showing a Seat Leon (or equivalent). But at the guichet I was told that there are no Seat Leon or any other VW cars available, as the company does not even cooperate with VW group... The Seat Leon picture was also shown when I specifically selected Alamo's rental offer (not only in the general category for all rental companies). You could simply show a brand/model that you actually have available. This is quite misleading as you advertise brands and models that you do not have available at all. "Or equivalent" should be perceived as there are some Leons available but you might as well receive an equivalent model... Apart from that, the service was very good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by THOMAS - 17 June 2021

" Easy to use and efficient. "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by VERNON - 08 January 2020

" Very good "

" Excellent service from pick-up to drop-off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by MICHELE - 27 November 2019

" All ok "

" I have been charged 200 eur on my bank account without any notice and without having done any damage. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LUXEMBOURG, LU - Reviewed by ANTONIO - 16 October 2019

" Good portal "

" Car with already damages and not completely clean inside "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LUXEMBOURG, LU - Reviewed by ABDULHADI - 25 September 2019

" Excellent "

" Very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ESCH SUR ALZETTE, LU - Reviewed by CHENFENG - 14 June 2019

" it's good "

" I reserved a Mercedes Bens, but it was changed to another car when I picked the car. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 6

LUXEMBOURG, LU - Reviewed by NERIJUS - 16 May 2019

" aaa "

" Drop off point was full. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by AMANDINE - 10 May 2019

" Everything was perfect "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by ATHANASIOS - 10 October 2018

" Οκ "

" Οκ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by DAVID - 13 September 2018

" I have rented several times with autoeurope and have always had a very good experience. "

" The staff was very helpful and thankfully spoke very good english. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by PRAGYA - 19 July 2018

" The AutoEurope experience was good however please try to get partners with lower rental charges. This was you can increase business. Other way is asking partners to lower prices for at least lower end vehicles to increase their business! Thanks overall to Auto Europe. "

" The rental was expensive for the price. The Fuel charges for less than half tank were more than double than actual I would have paid apart from 20 Euro services charged for refuelling efforts. That's like triple the price I would have paid at fuel station. This never happened with us in USA where they used to charge only the fuel cost and that too same/almost same as what we would pay at filling station. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUXEMBOURG, LU - Reviewed by THEODOR - 11 June 2017

" God service, excellent, reliable car "

" As above "

LUXEMBOURG, LU - Reviewed by STEPHEN - 27 April 2017

" The booking process was efficient. Prices were the best we could find. What more is needed? "

" Pick-up was easy, there was a small delay on return but the staff were pleasant, helpful and efficient. The car was fine. "

LUXEMBOURG, LU - Reviewed by NICOLE - 23 March 2017

" checking in was endless ! 2 persons in front of me total time 50 min ! And the car was not ful, it was about 4/5, but I returned it full "

" checking in was endless ! 2 persons in front of me total time 50 min ! And the car was not ful, it was about 4/5, but I returned it full "

LUXEMBOURG, LU - Reviewed by IOANNIS - 20 November 2016

LUXEMBOURG, LU - Reviewed by JULIE - 11 September 2016

LUXEMBOURG, LU - Reviewed by ABDELLAH - 06 September 2016

" Excellent service. I recommend Enterprise/Alamo services. The personnel was very nice and professional. The car was well equipped and comfortable. Support services are are effective. I'm fully satisfied. "

LUXEMBOURG, LU - Reviewed by DIONYSIOS - 06 August 2016