AUTO EUROPE LITHUANIA Car Rental Reviews

VILNIUS, LT - Reviewed by LIFEN - 20 August 2025

" no special comment. "

" The service is perfessional and good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by JEAN PAUL - 18 July 2025

" Great prices "

" Very smooth transactions, good value, great vehicle. Got free car upgrade because got full insurance. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by RENATAS - 29 May 2025

" I missed the link to the car pickup. "

" Good car, fast service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VILNIUS, LT - Reviewed by JULIAN - 05 September 2024

" Auto-europe need to do a better job at understanding their vendors and the charges associated with them. "

" Having pre=-paid in the advanced booking with Auto Europe, i was then surprised when i arrived at the car rental desk (Enterprise seem to be managing the 'TopRent' rentals)that they charge a cleaning fee of 15 euros, or I should clean the car myself on my return. This was not communicated and Enterprise Lithuania (Admita) seem to be incredibly obscure about other charges too. I cleaned the car, and on return they charged me 30euros for the cleaning fee, which is not stated in the contract anywhere, nor was there any communication before that this would be the case. It's like they think they can just take people's money. They are a disgraceful business who have no ability to communicate. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VILNIUS, LT - Reviewed by ISTVÁN ZOLTÁN - 15 August 2024

" Everything was fine. "

" Everything was fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by DAINIUS - 09 June 2024

" I am disappointed with my last car rental. I ordered a car for about 12 euros per day at 21:00. When I arrived to pick up the car, I found out that there is an additional fee of about 25 euros for late pick-up, which was not specified anywhere. I became a hostage of the situation. This greatly damaged the long way of our cooperation. The question is why I don't get full information about all the future taxes and I can't choose the company correctly? "

" The representative of the company was not polite and when I asked why the additional late car pick-up fee was not indicated during the order said that this is stated on the Green motion website and that this information has been passed on to your Auto Europe company. The question is why I don't get full information about all the future taxes and I can't choose the company correctly? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VILNIUS, LT - Reviewed by STEVEN - 15 January 2024

" - "

" The pick up process was extremely slow. There was one person working at the time. He was pleasant enough but each car rental took 30 minutes to process. As there were two other people before me, it meant I had to wait one and a half hours to pick up the car. When I got to the car, it was not what I had ordered and paid for. Rather than the RAV 4 SUV, they gave me a mid range Hyundai. As I was already late for an urgent meeting, I didn't have time to go back and complain, as by now, there were 4 or 5 people who arrived after me, and I did not have the time to wait a further two hours to question the car I was given. They did call me a couple of hours later to tell me they had given me the wrong car and could come back and change it, but by then I was almost 200km away so this was no longer possible. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

KLAIPEDA, LT - Reviewed by MICHAEL - 03 October 2023

" see field 3 "

" The agent was very new to the job, so the rental was ok and very friendly but the process took quite a while. But we were on holidays... The car had already quite some kilometers on the clock (~150'000 km) but it was clean and ok. It had an occasional hiccup in that turning the key to start the engine would not show any reaction. We quickly learned that after a few attempts the "effect" always went away and the motor started but initially it was a bit irritating. The drop-off at Riga airport was probably the quickest I ever witnessed. Return of the key and no further question or document asked. Just "have a nice day"... "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VILNIUS, LT - Reviewed by DANIEL - 17 August 2022

" Overall good experience "

" Overall good experience "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VILNIUS, LT - Reviewed by ANSSI - 20 January 2021

" See above "

" The reservation had been CANCELLED !!! WITHOUT TELLING US. We hate Alamo and will surely tell as many as possible and never ever return to your customers. So you have any idea what kind of damage this did to us?!?! We flew from Poland to Lithuania with an intent to continue travelling to another country by car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VILNIUS, LT - Reviewed by KIM - 24 August 2020

" No problems "

" All was Ok and staf were fine. As usual you don't actually get the car model requested but one of same class. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VILNIUS, LT - Reviewed by GIEDRIUS - 13 February 2020

" .,. "

" .,. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VILNIUS, LT - Reviewed by NIKITA - 08 January 2020

" Representative of Autoeurope was very helpful but could not persuade the Hertz Lithuania representative. "

" Hello, The Hertz representative refused to take all my cards saying that they are Debit although there were more than 10 000 euro available on all cards together. And while some cards were marked as Debit others did not had such a mark. I have never experienced this issue although used Hertz services around the world with these cards many times. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by JEROEN - 08 January 2020

" All was smooth "

" Very thorough service, no insisting on additional insurances after refusal. I do recommend green motion and will use them in the future myself. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by DMYTRO - 20 December 2019

" all is good "

" a car was dropped off on Nov 22nd, but the blocked amount still not reverted to me by Green Motion, kindly support me on that "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KAUNAS, LT - Reviewed by RAMUNAS - 09 November 2019

" Easy to find best option. "

" The staff was very friendly, efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by STEVEN - 29 October 2019

" Used my phone navigation. Everything worked and car was fun to drive "

" Friendly check-in Great rental experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by ERZSEBET - 24 October 2019

" ok "

" ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VILNIUS, LT - Reviewed by GIEDRIUS - 03 October 2019

" ,., "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

KAUNAS, LT - Reviewed by VITALY - 22 September 2019

" AUTO EUROPE provides the best service and prices .Definitely would recommend to everyone "

" I have been extra charged for 20eur-dorop of or pic up after hours .Which despite the fact I mentioned the hours before and got final price . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by MANTAS - 17 September 2019

" I have immediately opened a customer support ticked regarding this matter via email, and have received a confirmation that my request has been received, but have not received any reply since. This was 10 days ago. 6 days ago I wrote again, asking if this level and swiftness of customer support is to be expected, but again, received no reply whatsoever. It is hence my opinion so far that your website either operates a scam together with Green Motion (provided that the "special low price" quoted on the dates I made reservation was only available via your website, and not any of your competitors or Green Motion's own website, while the likes of Hertz and others' quotes have been rather similar) or has one of the worst customer support I have ever witnessed. Either case I will be filing a fraud claim with my card issuer to reverse the charge for the rent. "

" Green motion has refused to rent me a car citing me not having a credit card even though I have multiple debit cards that can be used for exactly this purpose and I have successfully used in the past multiple times with various providers, both top tier and local. Instead of trying to find a solution, staff member tried to upsell me their full insurance for a cost of 6x the rental price, which is obviously absurd and shows that they probably had no interest in renting the car for the agreed price in the first place. Doing some research online it seems their business practices leave a lot to be desired, with multiple reports of scamming their customers of their money when they don't have full insurance. However, that would obviously not have worked on me, as I am not a tourist, but a local, and doing any scams on me would be a lot more risky, as I can take them to local authorities and courts if necessary. Additionally, the amount of credit cards issued in Lithuania is extremely small (though most of debit cards are proper MasterCard and Visa card with ability to charge down to a negative balance, same as credit cards, as well as ability to place reservation on funds), so it is almost guaranteed to rule out any customers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VILNIUS, LT - Reviewed by EDVINAS - 12 September 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by GIEDRIUS - 28 August 2019

" ,.,. "

" ,.,.. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VILNIUS, LT - Reviewed by TAKUMI - 05 August 2019

" Auto Europe is good. Maybe my choice of Green Motion was wrong. "

" Very old car with big door damage. Already 60,000km milage. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VILNIUS, LT - Reviewed by DAINA - 25 July 2019

" .. "

" i was charged for extra cost due to later pick up, knowing my flight was delayed for 4h. They have told me that the car i booked is gone since i didn't take it in time, and i have to pay extra for upgraded car. Was really disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KAUNAS, LT - Reviewed by DANNY - 18 July 2019

" WHEN I RECIEVED THE CAR, I WAS DEBITTED AN EXYTA DEBIT THAT WAS NOT AGREED WHEN I BOOKED THE CAR "

" WHEN I RECIEVED THE CAR, I WAS DEBITTED AN EXYTA DEBIT THAT WAS NOT AGREED WHEN I BOOKED THE CAR "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VILNIUS, LT - Reviewed by PATRICK - 14 July 2019

" nothing to add "

" Car was great and clean from the interior yet dirty from the outside. Daily full insurance cover is as usual a rip off so i strongly suggest other ways how to insure excess premium. Few days following my return and the hold of €900 on my credit card is still there. Shameful in my opinion although many argue that is even the banks' fault. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

KAUNAS, LT - Reviewed by IGOR - 12 July 2019

" We had only a car ordering experience including switching to another car option which was perfectly good. "

" Other then two following issues all was perfectly good. Issues: First one, major - Hertz tried to charge us for historical "damage" - a tiny chip above a wisher on car windshield. Reading other reviews it seams a habit. Luckily it was possible to see it on pictures we took during a car pick up. Relatively minor - when we arrived to pick up a car, agent was missing and it took us to wait for him about 15 minutes. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by OLEKSANDR - 24 June 2019

" This is second time we're using your service and so far we're happy! "

" We got the different car instead of one that we originally request, but we were really happy about it, because it was much better car than we expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KAUNAS, LT - Reviewed by LEONEL - 13 June 2019

" All was good "

" Very good company, Very good staff, Very good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by LINAS - 07 May 2019

" Good price, quick pickup and return at the counter "

" quick and polite service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by URH - 05 May 2019

" they try to charge cleaning fee also in case of normal usage of the car! the car had more than 14 damages (most of them not visible with the eye from normal distance) which shows that they try to overcharge damages to customers who are in hurry during the check out procedure. "

" fraudsters "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

VILNIUS, LT - Reviewed by CONSTANTINOS - 03 May 2019

" Everything was easy and the car was in excellent condition. "

" Everything was easy and the car was in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALANGA, LT - Reviewed by VYGANTAS - 07 December 2018

" Very nice service and everything was OK :) "

" Very nice Green Motion service and everything was OK :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by DAINA - 05 December 2018

" would not go for this company next time "

" The rules as were indicated in the contract while booking didn't follow reality. Fuel issue, was clear indicated in the contract Full/Full and i was surprised i got same/same, extra fees for cleaning, insurance issues, it was indeed sub-rent and in case of accident i was supposed to pay the damage and then request from you the amount. But this of course is my mistake not to check. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VILNIUS, LT - Reviewed by ARNDT - 17 October 2018

" Booking via Auto Europe was entirely unproblematic. "

" Credit Card didn't work: Problem was with Hertz systems (of course, IT problems can always happen). Drop-Off was a bit unusual, I did not know what to do since there was no staff at the air port. After calling the hotline, I knew what to do and the procedure (dropping keys at a box) was clear to me. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

KAUNAS, LT - Reviewed by ANIS - 12 September 2018

" autoeurope need to verify the condition of those small renting company and update customer while booking not let them get surprised "

" first of all company worker works time as they want i was waiting over 30 minutes then when she comes she look at my drive licence she said this not valid how is that i am driving my car in same country i just renting car i my kain car isn repair service i need to car travel urgent matter to amsterdam then when she hear i am travel outside lithuania she said its not allowed while in my booking i write down where i am going she must be read that before confirm she show me document with condition i said sorry this you must show it in autoeurope.eu while booking not now when i need to start my trip in 1 hour ... anyway ended by cancel my booking and i have to rent card from her neighbour company at 50 euro by days witch not good from autoeurope to treat with no serious agency such GREEN MOTION ..... not recommend to any person to chose this company bad services "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VILNIUS, LT - Reviewed by ROGER GORDON - 31 August 2018

" I have written to both Auto Europe and ENT Vilnius but am still waiting for an answer. "

" I was given (at a cost of €87) a GPS system when the car already had an inbuilt navigation system. The car was supposed to be full with fuel but instead was only on a quarter of a tank. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

VILNIUS, LT - Reviewed by ALEXANDER - 01 August 2018

" Had some mismatch in actual rental conditions and rental conditions in voucher (see item 3) "

" Have been charged 15 euros delivery fee for pick-up at 23:30, but my voucher didn't contain any information about this fee, and the actual time of pick-up was the same as booked. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VILNIUS, LT - Reviewed by EDITA - 29 July 2018

" I am not sure I will book a car with you any more due to my bad experience with the GREEN MOTION company that you have as a car provider. I even did not know that I was booking my car with GREEN MOTION as on your website it said LOCALS but not Green Motion company... I did not know I was booking with GREEN MOTION, as it said LOCALS on your website. If I knew I would have never booked a car with GREEN MOTION company, having in mind all the bad reviews and bad experience what other people have had. Do not understand either how a reputable company like yours - AUTO EUROPE - still can do business with such a scam company like GREEN MOTION.... "

" We have rented a car in Lithuania through your website and we have chosen "LOCALS" because of their good prices. But we have been cheated by the "LOCALS" (and it appeared to be a "GREEN MOTION" company covered under this name) at our arrival. We had to pay a double price at the Vilnius airport for the car rental. We have been told that we HAD to take full insurance for our car that cost us 70 Euros and deposit of 200 Euros cause we had a DEBIT card! Otherwise if we have had a credit card they could let us go with the part insurance but with 600 Euro deposit. Though we had a Credit card they have persuaded us to take full insurance anyway and told us if the car would get a little scratch we would be charged by more than 600 Euros extra for the damage. Then we had to sign a pile of different papers with all kind of different rules and requirements. We travel a lot but we have never seen anything like this before..... We could not even leave the car back without having any problem. The gate was closed and we could not enter the parking automatically like we have been told. We had to call GREEN MOTION for someone to let us in to the parking lot. We have never had anything like this with any other company.... "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9

VILNIUS, LT - Reviewed by FOIVOS EVANGELOS - 28 July 2018

" I used several times autoeurope to rent a car and till now i hadn't a problem. Very satisfied "

" Even if the drop off was at 16:00 no one was on the office at the time. No one controlled the condition of the car at that time to assure that everything was ok. (The office opened at 16:30 -even if the stated working hours was with no stop till the night- and due to the queue there was no possibility to speak with the rappresentative.. Even when i took the car at the beggining, no one was at the parking to assure some minor damages (scrathes) that the car had, and to note them on paper... the simple advise at the office at the airport was to take pictures of the car.. to be sure.. I know that this things are maybe not important, as they are proffesionals, but they counts on client satisfaction.. The car had all computer infos in russian and 102.000 km done.. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 9

VILNIUS, LT - Reviewed by THEODOROS - 27 June 2018

" I will use this website again in the future, but I will read thoroughly the reviews! "

" I would expect some more flexibility, since I do not use a credit card for personal reasons, they could not accept my partner's credit card and forced us to buy full insurance & use of the credit card. Since my partner is giving the consent to use the card in person I think it's unprofessional to force sellinh insurances. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by ALEKSANDR - 27 June 2018

" all good "

" The provided car had significant damage of rear wheel wing. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VILNIUS, LT - Reviewed by ARTUR - 23 April 2018

" All fine "

" Overall great. The car had some minor technical issues "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VILNIUS, LT - Reviewed by MATAS - 15 July 2017

" The vehicle had 90000Km and was not in presentable condition as a rental should be, including rust spots and mismatched paint shades. Mechanically, it had vibrations on the highway as well. "

VILNIUS, LT - Reviewed by DENIS - 05 June 2017

" Search engine working properly, information is clear, price is good, everything is ok. "

" At first I have got Ford Focus in very poor condition. Interior was dirty, immediately after start board computer indicate headlights lamp and tire pressure failures, and finally windscreen wiper blades were torn! I have waste my time and come back to car rental place and Alamo consultant even didn't say sorry to me! Second car was VW Golf in better condition, but air conditioning almost doesn't work and windscreen wiper blades were torn again! I didn't have more time to change car again and should drive 3 days without A/C and with torn windscreen wipers. I never rent such poor car before, it was terrible experience! "

VILNIUS, LT - Reviewed by KIRILL - 13 May 2017

VILNIUS, LT - Reviewed by LEHO - 10 April 2017

" Renting process in Enterprise/Alamo was smooth. Got car with automatic gearbox what was plus for me. Only concern is that their parking lot was so full that it was almost impossible to find free lot when arriving a car. And there is quite big possibility to get additional scratches in parking lot as all cars were so close to each other. "

KAUNAS, LT - Reviewed by VILMANTAS - 14 February 2017

VILNIUS, LT - Reviewed by GAL - 05 September 2016

VILNIUS, LT - Reviewed by MARCELO - 31 July 2016

VILNIUS, LT - Reviewed by MICHEL - 21 July 2016

" Vilnius: pas de fléchage du bureau et du parking ADDCAR et personne pour établir une pise en compte du véhicule avant le départ Tallinn aucun fléchage de la zone de restitution En résumé le client est totalement sans informations pratique Hertz, Six etc.... sont bien mieux organisés Véhicule propre et en bon état "

" Même remarque "

VILNIUS, LT - Reviewed by FRANCESCO - 19 July 2016

" facilità di prenotazione con assistenza telefonica cortese ho potuto cambiare la prenotazione con una con condizioni economiche più favorevoli senza problemi e con rimborso di quello versato in più "

" rapidità operazioni di consegna auto, pronta collaborazione per risolvere un piccolo disguido alla riconsegna, prezzi decisamente buoni, auto secondo le aspettative "

VILNIUS, LT - Reviewed by CAROLINE - 25 April 2016

" Immediately after booking I got an email that something went wrong and my booking was not confirmed. When I called, the phone was not picked up. I was given the impression that my booking was cancelled. However, I got a confirmation and voucher (only) 1 hour before picking up time. Consequently I had to change my plans again and could not be there on time. Eventually, I lost half a day of hoiliday / car rental time, see below. I was not asked about including a GPS at the time of booking, very incoventient, see below. "

" The pick up point at the railway station was unclear ("meet and greet") and I had to address a number of people and make phone calls to find the people of the rental company (who had left and had to return again, resulting in another wait for me). Eventually, I lost half a day of my holiday / car rental time. Dropping the car off at my hotel (1 mile from the station) proved to be impossible (acc.to 1 employee) or too expensive (acc.to another it was 47€ extra, on a rental price of 57€). No GPS or road map was provided, very incovenient in a foreign country. I still rate the experience as "neutral", because the people were friendly and the car was in good condition. "

VILNIUS, LT - Reviewed by PETER - 20 April 2016

" The booking went well but at the end of the booking it said that something was wrong. 3 hours later I received, totally unexpected a voucher, that I used because I did not make elsewhere a reservation yet. "

" Car ok but an old one. We had a pleasant drive. People were nice to deal with. "