AUTO EUROPE LATVIA Car Rental Reviews

RIGA, LV - Reviewed by VEIKO - 18 July 2025

" The conditions of Green Motion need to be explained much better. "

" To my great surprise Green Motion took way bigger deposit than normally (1000 EUR) and has not released it yet. I had no idea that I was supposed to pay 40 EUR cleaning fee or return the car washed. First time in life I went to carwash before return, in order to avoid "cleaning fee". That's ridiculous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by RODERICUS - 15 July 2021

" No info on extra cleaning cost. "

" They charged me €4,- for santizing the car afterwards. Nowhere this is written in any contract. Nor have I been told this during pickup or dropoff. Also autoeurope advertises with advanced cleaning and santizing, but still you to pay for it yourself? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 6

RIGA, LV - Reviewed by MIHAILS - 04 December 2020

" Very satisfied "

" Great COVID awareness from counter staff. Clean and nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by GATIS - 11 June 2020

" Well represented Baltic states offers in one place. "

" Personal positive attitude, cars in nice condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by ADRIAN - 22 January 2020

" Overall satisfied, especially with the Latvian side, but the drop-off in Vilnius airport was not as smooth "

" Very satisfied apart from the drop-off which was wrongly indicated and went round and round the airport looking for the correct drop-off parking. Also the guy at drop-off refused to come and check the car so that he could confirm no damages were made. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

RIGA, LV - Reviewed by GORAN - 06 January 2020

" Auto Europe is a good web site where we have rented a car many times "

" a bad experience "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

RIGA, LV - Reviewed by MYKOLA - 29 November 2019

" I didn't get a car and lost money. Very unpleasant experience "

" I was not provided with a car as I was late that date. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RIGA, LV - Reviewed by RITVARS - 25 November 2019

" Auto Europe service is fast and overall easy to use. "

" The car was given with several damages not mentioned in the Vehicle condition report form and some of the visual damages were noted in wrong position. After the rental period, the company tried to charge 480 Euro for scratches on bonnet which was already there from the beginning. Also company try to charge this amount from my credit card without my authorization. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 2

RIGA, LV - Reviewed by BERTRAND - 16 September 2019

" Overall the car was nice and clean and the pick up and drop off downtown was super convenient "

" Ok company except for the additional charge to travel to neighboring country, which was never mentioned in their original offer "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by MYRIAM - 16 September 2019

" it very good i just missed the voucher number .. it would be nice to have a copy via email or watsapp! or teh booking otehrwise i will rent again i like to know if tehre is renting where auto europ need to have car droped at places! [ means 1 single drive "

" in the booking its not specify taht they block a large amount on credit card [ i use to rent in usa and the garanty is not bloked on credit card then they ask 15 euro for cleaning! in all my rental , clenaing is include into the renting! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

RIGA, LV - Reviewed by KEITH - 06 September 2019

" Overall the experience was good. However we booked a manual car and upon arrival at the Hertz/Thrifty desk we were informed that they only had automatic cars (which are common in Latvia according to them) and if we want a manual car we'd have to wait for around 4 hours. We accepted the automatic car since we had to be somewhere in 4 hours. In terms of car insurance, we had to ask about this since they didn't try to explain the different options available in terms of excess. At the end we asked if a discount shall be given due to the car not being the one ordered and they informed us that 10% of the total cost (car paid on autoeurope and insurance paid on site) will be given to us upon return. Upon return it took some time to process everything since the service was somewhat slow but all went well. However, we were informed that the 10% shall probably be only given on the insurance paid on site and not on the car rental already paid via autoeurope. This was the case eventually which was a bit disappointing given that we complied with what they offered without causing any delays (as previous customers did when offered automatic options). "

" Overall the experience was good. However we booked a manual car and upon arrival at the Hertz/Thrifty desk we were informed that they only had automatic cars (which are common in Latvia according to them) and if we want a manual car we'd have to wait for around 4 hours. We accepted the automatic car since we had to be somewhere in 4 hours. In terms of car insurance, we had to ask about this since they didn't try to explain the different options available in terms of excess. At the end we asked if a discount shall be given due to the car not being the one ordered and they informed us that 10% of the total cost (car paid on autoeurope and insurance paid on site) will be given to us upon return. Upon return it took some time to process everything since the service was somewhat slow but all went well. However, we were informed that the 10% shall probably be only given on the insurance paid on site and not on the car rental already paid via autoeurope. This was the case eventually which was a bit disappointing given that we complied with what they offered without causing any delays (as previous customers did when offered automatic options). "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

RIGA, LV - Reviewed by GEORGE - 05 September 2019

" very good, "

" very good, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by MILAN - 30 July 2019

" Booking process was smooth. "

" Everything was perfect, from pick up, driving and returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by RAPHAËL - 15 July 2019

" h "

" gh "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

RIGA, LV - Reviewed by BRUNO - 14 July 2019

" Everything ok "

" Everything ok , except having an automatic gear instead of a manual gear as I asked originally. The car was quite new but it was having a small unbalance on the front wheel axis. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RIGA, LV - Reviewed by RICHARD - 07 July 2019

" Always have a great experience with auto Europe and would recommend you highly "

" Had a few hidden costs like car washing and fuel etc which I only was told about after confirming booking. Also the holding of my credit card funds was 15 days, or so I was told. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by INGUNA - 27 June 2019

" Everything works "

" I sow the line with 8 people. There where 2 computers, but worked only 1 girl. As I was with small, tired boy, I called to the company manager. Anyway I had to wait to get my car more then an hour, but then manager came and made contact with me. Car was ok, all the rest was ok. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 8

RIGA, LV - Reviewed by ARIE - 27 June 2019

" מנסיון המכירים הטובים ביותר והיחס "

" שרות מצוין שידרוג בחינם "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

RIGA, LV - Reviewed by DOUG - 02 June 2019

" I use your company because you are recommenced by RICK STEVES. I plan to research other auto rental sites for future rentals. You need to dump Green Motion as one of your vendors. We'll see if anyone reads this and responds to this feedback. "

" Green Motion requires the car to be returned clean. There is a 59euro cleaning fee assessed if car is not returned clean. However, for an additional 15euro at checkout, they wii waive the cleaning fee. I could have gone to a car wash before returning car, but as the roads were wet, the car would have been dirty from the drive to the airport. I will never use Green Motion again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

RIGA, LV - Reviewed by BJARNI - 16 May 2019

" Use Auto Europe every time I rent a car. The info you provide is complete. no surprises when the car is picked up. "

" Smooth all around, easy pickup and return. Friendly people. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by VELTA - 08 May 2019

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by INGUNA - 28 April 2019

" Good company. Good choice to find rentals "

" One hour to make contract with company. Then they wanted that my 2 years old son sit in baby seat 0-10kg. They had no car seats and I waited more then 1 hour to get it. They bought the new one. So, to rent the car took around 2 and half hours. Then one more surprise. In the contract I had 1/8 fuel, but in reality, fuel tank was empty and first I needed to drive to fuel station. Do not recommend this company. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RIGA, LV - Reviewed by KHODOR - 03 April 2019

" My family used before Auto Europe services but this will be last time we do. Unfortunitely your company reserved the money for renting and not accepting to send me money back. Your excuse is that it is mentioned in terms and conditions but what you do is hide important information from your customers. Any way this review and paper I received from Green Motion will share it as feedback for all people I know. Thanks again for ruining my plans for the weekend. "

" I did not receive car as they did not accept AMEX cards as credit card. Even though I told them they can book money from my debit card or can write guarantee letter. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RIGA, LV - Reviewed by IGOR - 29 December 2018

" Also, afterwards my card was charged by Autoeurope even though service was not provided. After I have contacted customer services they said that I did not cancel booking timely. Actually, I did not want to cancel at all just coulf not get the car rental service. Very poor customer service "

" Interrent in Riga airport refused to provide a car as booked with AutoEurope mentioning that they do not accept debit Master Card issued in Russia (even though i used this card before for car rentals in Italy and Switzerland) After several unsuccesful attempts to reach Autoeurope by phone I took a car from SIxt (they did not have any problems with my card and could accept it ) . Interrent staff does not have experience with pre-authorization. As the result I paid for 2 days of car rent with Sixt as much as for initial 6 days with Autoeurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RIGA, LV - Reviewed by ILZE - 03 August 2018

" Very good "

" Great personal in Riga Airport reception. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RIGA, LV - Reviewed by ARIE - 02 July 2018

" Very good "

" It was ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIGA, LV - Reviewed by NIKITA - 21 December 2016

" All was good as always. "

" They were very nice. The car was excellent. I enjoyed the experience. "

RIGA, LV - Reviewed by ARIE - 22 November 2016

" Evry thing ws perfect "

" perfect "

RIGA, LV - Reviewed by TYMUR - 22 October 2016

RIGA, LV - Reviewed by FERRUCCIO - 13 August 2016

" none particolar comments regarding booking car with your company Is it your normal procedure to ask 450€ for cautional deposit? "

" They ask me 450€ for. is it correct? When i return the car nobody have been seen if the car was in good condition and the gasoline was full I hope that 450 € will be back soon "

RIGA, LV - Reviewed by ARIEL - 01 August 2016

" THE CAR THAT I'VE ORDERED WAS PASSAT BUT RECEIVED HYUNDAI i40 WITH 125,000 km, WHICH IN MY OPINION IS NOT THE SAME LEVEL. "

" the service was efficient and kind both when taking and returning the car. no complains. "

RIGA, LV - Reviewed by BERNHARD - 11 July 2016

" One way rental was quite complicated and took a long time, but your staff was helpful. And: I have saved some money. "

" - Staff and location was allright and nice - Location of the car was too far away from the office (5-10min walk) -- the office should be located next to the cars "

RIGA, LV - Reviewed by VASILEIOS - 22 June 2016