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KEDDY NEW ZEALAND CUSTOMER REVIEWS
KEDDY NEW ZEALAND Car Rental Reviews
Average Rating for Keddy :
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AUCKLAND, NZ - Reviewed by EDDIE - 30 January 2025
" Excellent car and service from Keddy/Europcar. Thanks also auto europe for helping me in my time of need "
" Excellent car. One of the best car I have hired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by BUTTRI - 11 May 2023
" Very easy to book a car. Variety of cars to choose. Could be better if there is a clear information about the drop-off and pick-up process when ferry crossing between South and North Islands is to be made. "
" Everything was good with some notices. 1. Communication issues: As we traveled in both South and North Islands, we had to drop-off the car in one and pick-up in another island. Unfortunately, this crucial information was never informed. We just found out by ourselves when looking in the Bluebridge ferry's website. We kept trying asking by e-mail about how to drop-off and pick-up the car outside the normal working hours, but there were nothing back. 2. Staff at Queenstown airport: When we first pick-up the car at Queenstown airport, the staff (might be a newbie but nice, friendly and thoughtful) gave us the contract with wrong drop-off and pick-up dates during the ferry crossing. He didn't believe us that we had informed such information to them. We showed our e-mails sent to several Europcar offices. But somehow it turn out that our e-mail never reached to the Queenstown airport office. He then made a new contract with the date we want and asked us to call the Wellington ferry office again 5 days prior to the pick-up date to confirm the new pick-up date. Without informing us first, he mistakenly charged us the additional fee we didn't have to pay as it should be included as clearly stated in the Autoeurope's voucher. Lucky us that I saw the amount charged which were unusually higher than expected and asked him immediately. He then admitted that it was a mistake and told us that he would correct it by making a big note to the other staff to void the total charge once the car is returned. 3. The online chat staff at the Europcar NZ's website: The online chat staff at the Europcar NZ's website gave us the wrong information about the key drop-off point at Auckland airport outside the normal working hours. She wrote that we dropped a key at the office near the domestic terminal. But when we arrived there, the office was relocated to the international terminal. If we had been correctly informed, we wouldn't have been to drive to the domestic terminal and walk 15 minutes all the way back to the International terminal to board a flight back home. 4. Condition of the car: The car picked-up at Queenstown airport was perfectly new and clean, but the one at Wellington ferry terminal was not that clean. But it is fair enough just like we continued using the same one from the South island. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8