" I am indeed very dissatisfied because due to a small problem I could not pick up the car which I booked for a week. Therefore my roadtrip with friends got ruined and we lost the money! The total ammount I paid you is 209?. I WOULD LIKE TO HAVE IT BACK, I did not use the car! I am young and poor and this was first time ever I tried to rent a car! We were 3 friends but only I had credit card but unfortunately WITHOUT ENOUGH MONEY FOR DEPOSIT. I wasn't aware of this, no one could transfer me that money so I could take the car. My friends could transfer the money but that would take DAYS! so this CREDIT CARD issue was the problem. Everything else was ok except this detail and now you don't give the client the money back! I'm very dissatisfied "