AUTO EUROPE JAPAN Car Rental Reviews

OSAKA, JP - Reviewed by PETR - 06 July 2025

" everything ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAHA, JP - Reviewed by DIDIER - 22 December 2024

" Pas satisfait de Auto europe malgré l'assurance liberté pas possible de réintégrer le véhicule plus tôt , j'ai perdu une semaine de location. Tarif peu interressant. "

" Horaire d'ouverture 9h00 du matin pas pratique Indiquer Europcar mais service TIMES vous devriez le préciser car le lien n'est pas simple à l'arrivé . Retour du véhicule pas possible avant 9h00 et bureau fermé. Pas de Shuttle pour me ramener à l'aéroport j'ai du prendre un Taxi "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 9

KUMAMOTO, JP - Reviewed by BERNARD - 28 November 2024

" Easy to rent a car in Japan nowadays. "

" Alamo is represented by an other company at Kumamoto airport. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSAKA, JP - Reviewed by JEAN-MARC - 11 October 2023

" See comments about the return "

" For the return of the car , the staff asked us to park the car at the extremity of the Carpark at the opposite of the pedestrian exit and we have to carry our bagages across all the Carpark under the rain. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

KANAZAWA, JP - Reviewed by PHILIPP - 09 August 2023

" everything good "

" great "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OSAKA, JP - Reviewed by HUNG - 18 October 2019

" Bad informatie about drop off on voucher. "

" Not adequate information about drop off. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

TOKYO, JP - Reviewed by PETRIGI - 18 September 2019

" They came to find us at the airport "

" Very polite people out there in Japan "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IWAKUNI, JP - Reviewed by RICARDO - 10 January 2019

" As always, I had to print the voucher because they start the conversation by saying that I don't have insurance. I booked and paid the extra stuff and I didn't need more. It happens every single time with this agency "

" I usually rent from the same agency through AutoEurope and I always have the same problem: the receptionist saying that I don't have insurance. Alas, I booked paying the extra coverage and I had to print it to show them just in case, and as always, I had to say: please read here and see that I do have what I need. They also are pushy in regard to the GPS. That is why I won't give them a 10 "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MATSUE, JP - Reviewed by YORAM - 28 October 2018

" Very good experince "

" All went very good. I am very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ODAWARA, JP - Reviewed by IAN - 17 April 2018

" Everything went very smoothly with the car rental. "

" Despite the language barrier everything went very smoothly with the pick up and drop off of the hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSAKA, JP - Reviewed by XAVIER - 22 July 2017

" Easy online booking. And the Auto-Europe team called me to alert me of an error in my reservation (wrong airport in Osaka), and we amended the reservation on the fly over the phone. Very efficient. "

" Quick and easy pick-up. The staff at the counter could speak english. We even got upgraded (Nissan X-Trail instead of a Juke). Very easy to return the car too. "