Auto Europe
- North America
- Central America
ITALY CAR RENTAL REVIEWS
AUTO EUROPE ITALY Car Rental Reviews
Average Rating for Auto Europe :
TRAPANI, IT - Reviewed by JOSEPH - 20 September 2025
" As above. "
" Car was very dented and dirty from outside and inside. Cigarettes ashes everywhere. Definately var has not been cleaned fromnpr3vious rental or user. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by NICHOLAS - 19 September 2025
" The insructions on where to return the car in Naples were not accurate at all. Not even close. We had to ask 3 different people before we found someone who directed us to the UNMARKED return lot. "
" Took 90 minutes to get called to the counter to rent the car. Thats ridiculous. When asking for an upgrade I was told no cars were available. Y "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by JONATHAN - 19 September 2025
" A variety of options all displayed in a user friendly and easy to use interface, always recommending AE to friends and family. "
" Great experience from pick up to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAIL - 17 September 2025
" Relatively good "
" Too busy the pickup. Needed about 1 hour only to pick up the car. Many people and only one person at the register who was swamped. 700€ deposit reserved at pickup has yet to be unblocked from my card even though 3 full working days have passed from drop off and there were no issues. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by LAURI - 17 September 2025
" Auto Europe booking site is fine, but the service of the car rental company was a disaster. "
" We had to wait almost an hour to get the car, even though i had specifically indicated the pick up time (and fight nr) on my booking. Finally, instead of MB (what I booked), they gave me a Škoda!!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ROME, IT - Reviewed by GEORGIOS - 17 September 2025
" It's ok "
" It's ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREA - 16 September 2025
" I couldn't pick up the car because at the counter they did not accept the driving licence loaded on the Italian official app for digitalisation of the driving license "
" I couldn't pick up the car because at the counter they did not accept the driving licence loaded on the Italian official app for digitalisation of the driving license "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DARIE - 12 September 2025
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by VLADIMIR - 12 September 2025
" Not reliable service "
" I booked and paid specifically for a Mercedes vehicle one month in advance. Upon arrival, I was told at the counter that no Mercedes was available, and I was given a Ford Transit instead -- without any prior notice or compensation. A Ford Transit is clearly not equivalent in value, comfort, or driving experience to a Mercedes. This is not what I paid for, and no alternative options or refunds were offered. I expected the car I booked or at least transparent communication and a fair adjustment. Unfortunately, this experience was disappointing and does not reflect good customer service. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by ADRIAN GHEORGHE - 10 September 2025
" No recomanded Nollegiare "
" The car was very dirty, inside and outside, problems with tires, the staff very low and very unhelpul "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by KAROLINA - 09 September 2025
" i wrote it "
" Actually it was very bad , as i had to leave care at 6 am, when dropp aff not working, and italy car rent used this situation. After they checked , they are saying that i made damages for window and doors, but i DIDNT, i left car perfect , any damages, and now i cant show for them, they just charged 1170 euros... actually their agent event didnt offer for me an insurance... so i think they have a system, how to use such clients as me, when you are leaving car, nobode can check it, and hello, please pay for damages which i didnt make.. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUIGI ANTONIO - 09 September 2025
" Easy, conviniet "
" Absolutely fantastic service! Emmanuel made the check-in process a breeze and shared some incredible information that enhanced the entire experience! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by LIOR - 08 September 2025
" Great experience, will use again. Thank you! "
" Great experience. Clean car, full tank, exactly same model as requested. Some minor dints and scratches, but all covered in detail in the form. Recommended to increase the fonts and readability of existing damage, it's hard to follow during pick up. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MICHELA - 08 September 2025
" all as expected "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AAGE DANIEL - 07 September 2025
" Just good "
" Unusual pick up site but a super nice staff made up for that. Everything was efficient and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by DANIEL-MIHAI - 06 September 2025
" No issues. Very smoth check-in check-out procedure "
" Everything ok: check-in, check-out, rented car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SHLOMO - 05 September 2025
" Friendly staff. New car, bur not enough power for driving in mountain area "
" Helpful staff, don't mess around trying to sell expensive insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by ROWAN - 04 September 2025
" I was charged for damage which did not occur during my rental. "
" I was charged for damage which did not occur during my rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NEIL - 02 September 2025
" pick up and drop off was smooth - only negative was the apple car play did not work and the substitute car was not a like for like "
" pick up and drop off was smooth - only negative was the apple car play did not work and the substitute car was not a like for like "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALGHERO, IT - Reviewed by THI BAO TAM - 01 September 2025
" Frustrating. The savings you offered are offset by the request from the car rental. It is a bad client experience. Insuggest you mention those requirements at time of booking. It is too late to change when the reminders are sent. Larger companies aren't asking and in reality this small company unlocked my deposit on tje day of drop off. As a client I felt trapped and not happy although I still strist Auto Europe "
" Asking for 3 months validity on the credit card is not reasonable as a client cannot control when the bank is renewing. I had to pay 324 eur more to lay the desposit with a debit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAN - 30 August 2025
" Service was fine. "
" Everything was fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by GANEV - 30 August 2025
" Everything was great, registration didn't take much time, the car was new and a class higher than ordered, the return of the car was also super fast. The only thing that made me walk around was the wrong address on the website and the lack of a route from the airport doors to the parking lot. Otherwise, the experience with this company exceeded expectations. Thank you! "
" Everything was great, registration didn't take much time, the car was new and a class higher than ordered, the return of the car was also super fast. The only thing that made me walk around was the wrong address on the website and the lack of a route from the airport doors to the parking lot. Otherwise, the experience with this company exceeded expectations. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CHRISTIAN - 28 August 2025
" overall, the service is good "
" we experienced a very long wait for picking up the car at Venice Airport. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BARI, IT - Reviewed by NICHOLAS - 27 August 2025
" Auto-Europe were good, but I suggest they publish customer reviews clearly on their website so that customers can make an informed choice and avoid companies that behave so badly. "
" When returning the car I was charged an additional amount for a BARELY VISIBLE one centimeter scratch on the plastic wheel trim that I did not cause. No other car hire company behaves like this. I chose this company because they were the cheapest. With the additional charge they were the most expensive for a car of that size. Total scam, avoid at all cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by NICHOLAS - 26 August 2025
" ALWAYS A PLEASURE "
" EFFORTLESS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by PAVELS - 26 August 2025
" Same as item 3 "
" Cancellation within 2 hours delay, is hardly found rule, which should be in first row in a big red letters!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by ALVAR - 25 August 2025
" We had to pay extra 250€ for supercover to get the car in additon to 148€ which was rental fee prepayed for 4 days through autoeurope. 400€ for Fiat Panda in italy is absurd. Vehicle was really worm and more than 20 damages already, not clean and had service light on. Customer service was not friendly at all and felt like blackmail - take it or leave. When we wanted to cancel he refused to take us back to airport and left us waiting. "
" We had to pay extra 250€ for supercover to get the car in additon to 148€ which was rental fee prepayed for 4 days through autoeurope. 400€ for Fiat Panda in italy is absurd. Vehicle was really worm and more than 20 damages already, not clean and had service light on. Customer service was not friendly at all and felt like blackmail - take it or leave. When we wanted to cancel he refused to take us back to airport and left us waiting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by PATRICIO - 25 August 2025
" I emailed Auto Europe about the situation 3 times and it took them 1 week to reply. Thanks to paying for the full cancelation insurance I received my money back (less the cancelation fee). So basically I gave away 50 Euros to a company that provided no support, no compensation and horrible customer service. "
" Goldcar has a very inconvenient policy where they ask for a driver's license issued for more than a year. Now, If you just renovated your licenses (in my case, 11months and 15 days before!) they ask for some sort of stupid record of previous licensing that NO ONE has. I ended up going to another agency and having to pay x3 the deal I got from Auto Europe / Goldcar, just because I was already empty handed, desperate, at the airport, with all my vacation plans depending on having the car. Worst experience ever!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by IOANA - 23 August 2025
" Same as above "
" The car was in a poor condition, breaking made the car tremble, the clutch was abused and would barely hold, second gear sometimes didn't work. Air conditioning was barely working. The windows did not have uv protection and you can feel the sun burning through the windows. Could not connect the phone to the car to use navigation, radio didn't work. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by MARIAN-ALEXANDRU - 21 August 2025
" - "
" First time we receive a car with a damaged tire, it was pure luck we observed it, they change the car very promptly. It was luck, because we drove 900 km on Swiss Mountain Road and the tire was cut, we were able to see the inside resistance structure of the tire. After we receive a similar car in size with reserved Jeep, but an inferior brand, an MG with a very small engine and it was a little bit difficult to travel on Swiss Mountains Road. I can accept we don't reserved a car, we reserved a category, but to say you reserved a Jeep and receive a very stupid one, in the same size, and with a small engine, it is not OK. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by JOSEPH - 20 August 2025
" Car was as expected. "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALEXIOS - 19 August 2025
" The insurance bought on auto Europe site was not recognized by Avis. We had to buy the insurance twice. "
" Avis staff were efficient and polite. The car they offered was a lower price level than the one booked "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MILAN, IT - Reviewed by PIERRE YVES - 19 August 2025
" Did not get support / assistance for the car change as requested "
" Poor car conditions (old and dirty) Rent for hybrid car was not charged at all Car smaller than advertise, ask counter staff for a change. The only answer I got was there are no other cars. Even I was ready to pay for extras ... Such a poor service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MARIOS - 18 August 2025
" They did not help me while facing the problem and from the total refund they hold back 80 euros despite the fact that it was not me who wanted to cancel the car but them because they company that they have on their site does not accept ONLY the international driving licence "
" Thei did not give me the car that was fully prepaid despite having my valid national driving licence . First time in my life this happen to me. They almost destroyed my family vacay from day one "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ERICA - 18 August 2025
" I was charged additional fees by budget, who claimed that Auto Europe only provided them a voucher that was much lower than the amount I paid to auto Europe in advance. It is unclear if I will receive these fees back. Additionally, it was very difficult to manage this reservation via Auto Europe as they required calling in to modify the reservation and I didn't have a phone that could make international calls to Germany while travelling (given that I was on an esim in a different country). "
" Budget charged me an extra 200 euros above the commitment I had agreed and contracted via the Auto Europe voucher, as well as suggesting additional extras. Felt totally ripped off by the experience. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PANAGIOTIS - 16 August 2025
" Οn my voucher was written to pay 120 euro for drop off at different point. When I took the car Centauro asked for me to pay 150 euros. The car had 135.000km and the first day presented technical problem and came it again back to Centauro to change it. I also paid the amount of fuel in the car upon receipt the vehicle I also paid the amount of fuel "
" Οn my voucher was written to pay 120 euro for drop off at different point. When I took the car Centauro asked for me to pay 150 euros. The car had 135.000km and the first day presented technical problem and came it again back to Centauro to change it. I also paid the amount of fuel in the car upon receipt the vehicle I also paid the amount of fuel "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MILAN, IT - Reviewed by PHILIP - 16 August 2025
" Nice way to competitively shop among car rental companies. Not apparent how much a carseat rental will cost until after the fact so that is a downside. "
" I rented the car with a carseat but ended up bringing my own, so got the car without the carseat. Now they are claiming that I owe for the carseat that I did not receive. So now I am in a dispute with them about this. Can AutoEurope help? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GEOFFREY - 15 August 2025
" The reservation was straight forward and easy. No problems with my reservation. "
" The service after the use of the vehicle was less then stellar. I promptly received my invoice that indicated I had overpaid. I responded with the following as per the email direction if I had any questions on the Invoice: Good Day, I received this Invoice and I have a question about Montant du / amount due. It indicates 0 However there seems to be a credit due 1389,02 - 1045,03 = 343,99. If so, when should I see it credited to my credit card? If I am reading the Invoice incorrectly please explain. I sent this 4 days ago and the only response I have received to date is: We confirm that your request has been received and registered in our system under the unique reference number A9314C5D. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ANICA - 15 August 2025
" I paid full insurance to Auto Europe but when i got to Europ car they said that it is basic insurance and recomended to pay protection. I didnt pay for full because i already paid it to Auto Europa. That is something i think should be corected in your cooperation with Europa car. So apart from thet, everything else went smooth and good. "
" Great, fast and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AGRIGENTO, IT - Reviewed by ENZO - 11 August 2025
" Keep staying honest and providing excellent customer service "
" Good courteous customer service at pickup and drop off. Since my category vehicle was not available, I got a free upgrade. Can't ask for more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by LAURENTIU - 08 August 2025
" For Italy in terms of price and service they provide one of the best "
" great company and very good people on front desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ALEXANDER - 08 August 2025
" Felt safe to have external insurance. "
" Friendly staff. Good car despite getting an alternative class. Slightly concerning having to sign off on a blank signature tablet before seeing the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by HAKAN - 08 August 2025
" I have a trouble with the payments and provision. I rented the car on 24th of July via internet and did the payment of 455 Euro. There was a provision ( 227 Euro ) created when I picked up the car at Rome Airport which is normal process. I left the car on 5th of August at 6 AM at Napoli Airport and put the key into the box because of no one was available at that time. There is not any issue with the car, any ticket fee, any maintenance need,..etc. I fulled the benzin and only use 30 km drive which can be few euro's can be charge from the provision of 227 Euro defined on 27th of July. When I turn back to my home on 5th of August , I recognised additional 2 provisions at my bank account on 5th of August as 82 Euro's and 310 Euro's. There is not any information shared with me as a reason of these assignments. I'm waiting info from any responsible to reach me to explain the status either from BUDGET or from Auto Europe. "
" When I receive the car at Rome airport on 27th of July, the car was dirty and no one was with me to see together if there is not any issue with the car. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by MURAT - 08 August 2025
" All were nice. "
" All were nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ELTON - 07 August 2025
" The communication with the staff when i got the car was very unproffesional, two of the staff were very rude, i almost got into a fight from their unfriendly and provocative attitude. Additinally the staff sold the extra insurance like a mandatory thing, threatening that if you dont do you will for sure incurre exyra costs, as fir sure there will be some danage to the car when you return, as it always is like that. I was forced to pay for extra insurance as i got the idea that the company would make it a problem when i would return the car. Overall it os not worth the cheap price considering the stress i experienced from the communication. "
" The communication with the staff when i got the car was very unproffesional, two of the staff were very rude, i almost got into a fight from their unfriendly and provocative attitude. Additinally the staff sold the extra insurance like a mandatory thing, threatening that if you dont do you will for sure incurre exyra costs, as fir sure there will be some danage to the car when you return, as it always is like that. I was forced to pay for extra insurance as i got the idea that the company would make it a problem when i would return the car. Overall it os not worth the cheap price considering the stress i experienced from the communication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by INES - 07 August 2025
" Good car. "
" Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TARIK - 06 August 2025
" no "
" they did not give the car I booked instead they sold me a car within the same category with 370 euro upgrade.. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by MARTYNAS - 06 August 2025
" I'm very disappointed with Hertz and the difficulty to find how to get refund for erroneous charge made. Hopefully Auto Europe can help. "
" I dropped-off the car as I needed, gave the keys to Hertz staff and flew home. Afterwards I received additional receipt showing that I dropped off the car a day later (when I was already home in another country!) and drove additional 200km. I have photo to prove. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by SAVERIO - 05 August 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by HUSEYIN YASIN - 05 August 2025
" A well-balanced company in terms of price, quality, and vehicle performance. Especially in Sicily, it's a reliable choice for car rental without hesitation. I would recommend it. "
" My only negative experience was finding the Felirent office when exiting the terminal building, as well as locating the drop-off point upon returning to the airport. More signage would be helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SIMO - 05 August 2025
" I do not have any complain with AutoEurope. The only thing that should be more clearly specified is that it is NOT possible to extend the rental period in case of need after the rental is started. AutoEurope service told us to car rental directly and the car rental said to call AutoEurope. "
" WE got a car bigger than what we requested, old and full of small damages. We returned the car with full tank after last gas station before airport, at drop off we were told that everything was ok and when home we realized we were charged for 1 and 1/2 litre of petrol + 30 euros of service + 15 euros which reason was not clear at all. In total they got 49 euros for free. I'll never hire a car again with Hertz! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CLARE - 05 August 2025
" As above "
" The drop off back to Milan airport was awful. No signage at the airport itself so we kept doing laps until we stumbled across the return entrance. We were given a QR code when we picked the car up but it was too blurry to work. The car was amazing though and the booking and pick up experience were fantastic. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIUSEPPE - 04 August 2025
" I would recommend Auto Europe for sure. It is the cheapest and most trusty car rental company I have ever met "
" Staff have been very fast and kind. They assisted us for everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by STEPHEN - 04 August 2025
" AutoEurope is our preferred way to book rental cars in Europe. Prices are good and the search engine makes it easy to find the best deals. "
" Easy and efficient service. Good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by NIKOLAOS - 02 August 2025
" The car was not in a very good condition with 70.000 kms.In additionally the gear shifter case was loose. "
" The car was not in a very good condition with 70.000 kms "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by NEBOJSA - 02 August 2025
" Shame that this people exist. "
" I have flight delayed for more then 2 hours. I had booked car for 10 am. and reached desk at 11.45. Lady took all documents scan asked me to sign and then tell me that I am late more than 1 hour and there is no car for me. I provided my flight details, she was aware how much my flight is delayed so it is obvious they took their opportunity to rent same care twice. As I told her, let use that money for doctors. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by LUIGI ANTONIO - 02 August 2025
" E' da oltre 15 che prenoto con Autoeurope, sempre un servizio efficinete. "
" personale gentile ed efficiente. ho ricevuto un upgrade "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALGHERO, IT - Reviewed by ADELINA SILVANA - 31 July 2025
" - "
" We were asked extra money at the pick-up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ROME, IT - Reviewed by MATIAS - 31 July 2025
" Everything good . Maybe coukd work better getting the car and actually getting the car bran you teserves "
" We waited a little too long to grt the car . And as it always happens we didnt get the car we reserved ( a VW, instead we got a seat ) other than that everything was great "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SALIL SHARAD - 31 July 2025
" Helpful car rental staff and prompt Excellent customer Service "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by SIMON - 30 July 2025
" Have been booking with Autoeurope for over a decade and will continue doing so as service has always been efficient. "
" All went well until we came back from our business trip and received an email that we are being charged €1,3k for damages on the wheel. We will request the refund back from Autoeurope with all requested documents. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KRISTJAN - 30 July 2025
" yeah "
" Service was well arranged and made as easy as can be. Car was in exelent and there were no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by CHRISTOS - 30 July 2025
" Rental Plus refused to issue a commercial invoice because Autoeurope will pay them a month after the rental is concluded. Furthermore, when buying extra insurance onsite asking for the commercial invoice and despite promising to send it via mail twice, they have not still done it. "
" Rental Plus refused to issue a commercial invoice because Autoeurope will pay them a month after the rental is concluded. Furthermore, when buying extra insurance onsite asking for the commercial invoice and despite promising to send it via mail twice, they have not still done it. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EVANGELOS - 29 July 2025
" I recently booked a rental car with Auto Europe, and the experience exceeded all expectations. The booking process was clear and intuitive, with an exceptionally easy-to-use website that offered a wide range of vehicle options. Pricing was competitive and transparent, and I appreciated the free cancellation policy, which added peace of mind. From start to finish, their customer support was responsive and professional. Agents were patient, polite, and knowledgeable, helping with coverage questions and even helping rearrange rentals when initial options fell through -- all with a calm and helpful demeanor. Overall, Auto Europe provided a truly hassle-free, smooth rental journey -- from browsing and booking to pick-up, driving, and drop-off. I will absolutely use their service again on future trips and wholeheartedly recommend them to fellow travellers. "
" I recently hired a car through Auto Europe with LOCAUTO in Italy, and the experience was outstanding from start to finish. The booking process was seamless, and upon arrival, the staff were incredibly professional, efficient, and welcoming. The vehicle provided was in pristine condition--clean, modern, and well-maintained. The pick-up and drop-off processes were swift and hassle-free. I was particularly impressed by the courteousness of the staff, who went above and beyond to ensure a smooth experience. It's evident that customer satisfaction is a top priority for LOCAUTO. I highly recommend their services and will definitely choose them again for future rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TAMAS - 27 July 2025
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by JANET - 25 July 2025
" Auto Europe Took my m.oney and lied. Avoid at all costs I booked a car with Auto Europe on July 17th for pickup early afternoon on July 20th. I ARRIVED an hour and 15 minutes late, due to unforseen circumstances, only to be told my booking had been cancelled, despite checking in online that morning and the car still being available, I was forced to pay again at the counter with RentSmart24. Auto Europe Took my money immediately when I booked- yet now tells me it will take 6 to 8 weeks to "review" my complaint! In the meantime I've paid twice for the same vehicle. To make matters worse, their staff can't even keep the story straight. One admitted they cancelled the booking, another claimed they didn't, THE FACT IS IVE BEEN SCAMMED AND LIED TOO This is not a reputable company. Its a dishonest operation hiding behind policy and giving conflicting information to cover themselves. I will be avoiding Auto Europe at all cost. I've been Scammed by you This is not a reputable company. It's a dishonest operation hiding behind policy and giving conflicting information to cover themselves. I strongly advise avoiding Auto Europe altogether. "
" This was fine "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUIGI ANTONIO - 25 July 2025
" Uso autoeurope da oltre 15 anni, mi sono sempre trovato bene. "
" I volo e' arrivato con 20 minuti di ritardo, vicino l'orario di chiusura, al banco c'era solo una persone con una lunga fila di attesa. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
VENICE, IT - Reviewed by DMITRII - 25 July 2025
" The worst car rental im my life. "
" These company are scammers they charged me nearly 900 eur for scratches. One scratch they couldn't even show, other looks like dead insects or dust on the front lamp. There are hundreds of reviews like these in the net, people complain about same things. I think that Auto Europe seriously damages its reputation by cooperating with such company that practices scum. I will deal with my bank, lawyers and Italy consumer protection authorities to research this case. The company is committing crime and needs to be stopped. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by MARIO - 24 July 2025
" Next time maybe a bigger rental company again "
" It was mentioned shuttle at the airport, but you need to call them, 15 min with a busy line. Then you get the location outside the airport. Pickup was then 10 min later. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ROME, IT - Reviewed by GAVIN - 24 July 2025
" Auto Europe is good. it offers refund for booking. "
" 1, taking ticket to line up for pick up car is not that good because it is needed to scan QR code. Sometimes, it may be missed and going directly to line up. 2, the car what I picked up is not the car I ordered. Seems the compartment is smaller than what I ordered. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ANDREI - 23 July 2025
" I will need support from AutoEurope in similar cases when I do not get the same car class that I rented. "
" They downgraded my car as they provided me with a Compact Multi-Purpose Vehicle ( Ford Turneo Curier ) instead of Standard SUV ( Kia Sportage ) , arguing that the car is the same class that I rented . Otherwise the car was in a good condition. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ARIEL - 22 July 2025
" Very bad experience "
" They didnt have my car booked and give me another car with manual transmition and i wanted automatic transmition, beside that I have to pay 300$ more to have the car and saturday they charged me 600$ i dont know for what. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ZIYA - 22 July 2025
" Great "
" It was perfect The car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BARIS - 22 July 2025
" Everything is so great "
" Everything's smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MAMDOUH - 22 July 2025
" BONJOUR mauvaise expériences car je louer une voiture par internet et mon consigner une voiture plus grande je pris cette voiture avec un caution de 500 € je retourner la voiture à Venise le 15/07/25 arriver en France je vois retirer sur le compte les 500 € plus 662 € sans aucun explication ni le moindre mail avec le nouveau contrat que je signer je envoyer les photos avant prendre et après le le rendre à venais maintenant je fais position sur la somme à ma banque et je souhait être contactée au servis en Français de litige svp merci "
" BONJOUR mauvaise expériences car je louer une voiture par internet et mon consigner une voiture plus grande je pris cette voiture avec un caution de 500 € je retourner la voiture à Venise le 15/07/25 arriver en France je vois retirer sur le compte les 500 € plus 662 € sans aucun explication ni le moindre mail avec le nouveau contrat que je signer je envoyer les photos avant prendre et après le le rendre à venais maintenant je fais position sur la somme à ma banque et je souhait être contactée au servis en Français de litige svp merci "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by TERO - 21 July 2025
" Read above "
" Car was in bad shape. Lot of scratches at the paint. One of the corners was fixed with tape. Tried to find all the errors when receiving the car. It took a quite a lot of time. Not a good experiense ,especially when travelling with Kids. Quess I didn't find all the scratches because when I returned the car I was fined 350e of invoice. After this I am sure I am not going to recommend or use your rental company again. I am very uppset. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DESISLAVA - 21 July 2025
" The employees were true professionals, everything that was written in the contract was followed, there were no hidden fees or conditions. I am very satisfied and will definitely use the same company on my next trip! "
" Everything was at a high level! I am very pleased with the service and professionalism "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TSVETAN - 21 July 2025
" The additional insurance I paid to Auto Europe was not well explained and it turned it does not has a full cover, so I had to pay double the full insurance also to Centauro. "
" The prices of Centauro are not that competitive taking into account the detached position of the service from the airport and the fact that they provided me with a Chinese car. Also there was a huge mismatch between the insurance coverage between them and Auto Europe so I practically had to pay double insurance... "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by ABU - 21 July 2025
" Already explained. "
" At the very start of the journey, the first car experienced a flat tire, causing an unexpected delay. Upon switching to the replacement vehicle, numerous issues quickly became apparent--ranging from mechanical problems to general wear and tear. It also became evident that none of the vehicles in use had up-to-date maintenance records. Throughout the journey, recurring alerts and warning signs consistently indicated that the vehicles were overdue for servicing, suggesting a serious lack of regular maintenance across the entire fleet. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANAR - 19 July 2025
" s "
" We booked a car from your company and sent the corresponding voucher in advance. However, when the customer arrived, the vehicle was not at the designated location. Moreover, the phone number you provided was unreachable, and the customer was unable to get in touch with you. The customer also visited the office address you had given, but unfortunately, it was closed. We kindly ask you to clarify the situation as soon as possible. Please note that if the customer is unable to use your service, he will be forced to cancel the booking and request a full refund. We look forward to your prompt response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by YOUCEF - 18 July 2025
" Hello, Although I had subscribed to an insurance policy, the agency charged me €240 for a scratch that I probably got while parking. I kindly ask you to intervene to ensure I am reimbursed for this amount. "
" Hello, Although I had subscribed to an insurance policy, the agency charged me €240 for a scratch that I probably got while parking. I kindly ask you to intervene to ensure I am reimbursed for this amount. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by DERRICK - 18 July 2025
" Booking does not match the car rental company availability "
" Filthy car Arrogant staff Booked for a car similar to Peugeot 208 and was given a small panda Charged a late check out fee when my booking was correct "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by DAVID - 17 July 2025
" Overall pleased with experience "
" Overall good - long queue at counter upon arrival and it seemed like the transactions took longer that it should "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by RADU - 16 July 2025
" Everything ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUIGI ANTONIO - 16 July 2025
" easy to book "
" No car available, luckily the staff proposed an electric vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by RIMVYDAS - 16 July 2025
" . "
" I booked car including full insurance, but on the table get car with 1500 deductible. Explanation was, full insurance was bought from insurance broker, but not directly from rental company and in case of damage I will be responsible for car. If I want to have 0 deductible, I must buy insurance from rental company directly. Lucky, I had no accident, but I feel deceived according to insurance conditions. Also, the car inside was not so clean, also car had small damages and I must wait until it was marked on booking list "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ANTHONY - 15 July 2025
" good experience "
" fast efficient, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by YORDAN - 15 July 2025
" It was wonderful! "
" Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STELIOS - 14 July 2025
" I am waiting my refund from your company "
" They did not accept our reservation because we did not have credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by FELICE - 12 July 2025
" Very easy and strait forward "
" "The car rental experience was smooth and efficient. The vehicle was clean, well-maintained, and the staff was helpful and professional." "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RADU EUGEN - 12 July 2025
" Great experience "
" Simple and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VIKTORIA - 12 July 2025
" Easy access, amazing people, great cars "
" Easy access, amazing people, great cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PANAGIOTIS - 12 July 2025
" Easy to find and book cars. "
" Easy and fast pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - 11 July 2025
" Website worked great. "
" Low rating on if I would recommend is 100% based on the condition of the car. Small piece flew (piece by back window) flew off on first drive out of the airport. When in the mountains the oil light came on. We purchased 3 quarts of oil and put in two into the car. When I returned the car and mentioned this they didn't seem that concerned about the condition of the car needing oil. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ROME, IT - Reviewed by BRIANNA - 11 July 2025
" Loved the experience and knowing we had protection if something were to go wrong with the rental return "
" Super easy to pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DANI - 10 July 2025
" Pleasant experience with no concerns "
" Pleasant experience with no concerns "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PAVOL - 07 July 2025
" Nemám "
" Nutné všetko čo je poškozené dopredu nafotit na aute a potom žiadny problém. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RADU - 05 July 2025
" Avoid at all costs: dirty car, delayed shuttle, unfair damage charges, and money taken without consent despite not signing anything. "
" Worst car rental experience ever. The shuttle in Bergamo arrived late, even though I kept them updated on my arrival time. The car was dirty at pickup, yet I was told I had to return it clean or face a cleaning fee (first time I've heard that from a rental company). I filmed the car on pickup. When I returned it to Malpensa, they claimed to find a few minor scratches (barely visible in the video due to the dust on the car). I did not agree with the damage report and did not sign anything. Still, they charged €231 from my account, first from my credit card, then somehow from my debit card (which I never provided as a guarantee). I've since notified them and will initiate a chargeback through my bank. Truly the worst rental experience I've ever had. My advice: think very carefully before booking with no-name companies that don't care about customers. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by BERNAT - 04 July 2025
" Would definitely return. "
" Relatively okay pick up time (35-40mins saturday) and problem-free return. They did not push extra insurance, only asked but there was no push sale. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PATRICK - 03 July 2025
" Very happy with the services of Auto Europe and will continue to use it for future trips "
" I used to rent car using Drivalia but my experience at Linate airport in Milan was not good. The first car was damaged: the trunk handle was broken and I requested a second car. The second car had the back seat broken and I requested a third card. The third car was still damaged but I decided to keep it since I have waisted one hour with the car changes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ALINA - 03 July 2025
" the conditions are not explained to the client very clearly, which is why even though I had all the taxes paid in my country, when I get there I find out that I need a credit card! I don't have credit cards...is it my fault? I had everything paid! and you get there, with a child, pregnant and what do you see? you don't get anything because you don't have a credit card...then you notify the clients, write in red BIG SOMEWHERE, do you have a credit card? otherwise you can't pick up the car "
" extremely disappointed.!! the conditions are not explained to the client very clearly, which is why even though I had all the taxes paid in my country, when I get there I find out that I need a credit card! I don't have credit cards...is it my fault? I had everything paid! and you get there, with a child, pregnant and what do you see? you don't get anything because you don't have a credit card...then you notify the clients, write in red BIG SOMEWHERE, do you have a credit card? otherwise you can't pick up the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JURGEN - 03 July 2025
" Please contact and answer my email. "
" I did not recieve the car and also no refund. Please contact! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by MESUT - 03 July 2025
" Great. "
" Nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BLERIM - 02 July 2025
" I made reservations and you didn't give me the car i made extra payment and you didn't give me the car "
" I made reservations and you didn't give me the car i made extra payment and you didn't give me the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by KARIN - 02 July 2025
" Alle oke nothing special! "
" Check in was smoorh and easy. Lady handeling the drop off wasn't very kind and very hasta. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by NINA - 01 July 2025
" I am still expecting a refund of the payment I have done. "
" The vehicle I have rented stopped working properly after the 1st hour of its use. Then I had to call road assistance to pick it up and I found myself without a car in the middle of my short journey in Italy. Till now I have no positive respond on my refund request. I think the money I paid should be refunded because you did not provide the service I have paid for. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAMEZIA TERME, IT - Reviewed by LUCIAN - 30 June 2025
" Worked as expected,. "
" The online check-in did not work. Rest was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EVGENI - 30 June 2025
" Dear Auto Europe I am writing to formally dispute a €250 damage charge applied upon the return of my rental vehicle on 27 June 2025 at Milan Central Station (Galleria delle Carrozze). The charge is unfounded and appears to be part of a recurring and unfair practice. Key Points of Concern: Vehicle Condition Upon Pick-up The car was in very poor condition, both mechanically and aesthetically. Over 15 pre-existing damages were noted in the check-out report. The windshield wipers were non-functional, and the rear right seatbelt was jammed and unusable, posing a serious safety risk, especially while traveling with children. The car was extremely dirty, as evidenced in the video I recorded at pick-up. The Alleged Damage The so-called "damage" was a minor superficial scuff on the rear bumper, barely visible. The car was only parked once during the rental period--in a safe, end-space at Serravalle Outlet with no access from the rear. Given the above, it is impossible that this occurred during my rental. Staff Behavior at Return The return agent refused to identify himself, stating only his first name "Giacomo". He was disrespectful and dismissive, refusing any discussion and simply declaring a damage fee. I felt intimidated and treated inappropriately. Pattern of Negligence The car's numerous prior damages strongly indicate a lack of proper repairs and systematic blame of new customers for old or inconsequential issues. My Request: A full investigation into this case and immediate reversal of the €250 charge. A copy of the check-out and check-in damage reports, along with photos/videos taken by the agent at return. Clear identification of the staff member "Giacomo" involved. A formal response explaining how such superficial marks qualify as chargeable damage under your policy. In case of necessity, I am fully prepared to provide photo and video documentation to support my claim. I would prefer to resolve this matter amicably and directly, but if necessary, I will proceed with a formal dispute via my credit card company and file a complaint with Italian consumer authorities and relevant travel forums. Please confirm receipt of this complaint and provide a written reply within 5 working days. Sincerely, Evgeni Zlatev p.s I whant to send you a pictures and video of ther situatin! "
" NO MORE!!! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by MIKULAS - 30 June 2025
" Europcar scared my right away that I do not have any insurance for my car. None. And if something happens I have to pay everything, even when I paid insurance with Auto Europe. I was therefore disappointed that they can automatically process my order, and take my money for the car, but not for the insurance. Booking the insurance with Europcar would have been more secure in that case. I was pressured by a lady behind the counter to buy an insurance, and I had to deny it many times before getting a vehicle. "
" Experience with Europcar was not great. We received bigger car and no plug-in hybrid as we ordered. Car was not ready on our arrival, and we had to wait for it for at least 30 minutes due to car being washed. Car arrived washed very poorly, having a dirt stains in the interior. Car was also damaged, but only cosmetically. Personnel was on the take over of the vehicle "semi-friendly" at best... "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TREVISO, IT - Reviewed by DITMIR - 28 June 2025
" Great! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by KALMER - 27 June 2025
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PAVAN - 26 June 2025
" Got the best price for the rental. The car rental place had all the info transferred from autoeurope and our car ready was ready as soon as we got there. "
" Pickup and drop-off were both smooth experiences. Staff was friendly and communicative. It would have been helpful to get a quick walkthrough of the car's features and some quick pointers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - 26 June 2025
" OK "
" We were asked if we would like to clean the car before redelivery, if not we couold pay Eur 10. The car was 1/4 full of gas, meaning we had to refuel fairly quickly. Also if we redelivered with less fule we would be charged, if more than on delivery we would not receive any money back. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by MICHAL - 25 June 2025
" Rented car was brand new. Nicely prepared for ride "
" Nice service at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JUKKA - 25 June 2025
" As agreed. "
" Overall good and as agreed. Minor things: - the car had no windscreen washer fluid. - Check in counter seemed to be a bit of a hassle and very strict with pick up time. I was early and the car was ready but they did not release it before stated rental start time. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by BJORN JAHREN - 25 June 2025
" auto europa is ok. "
" surprised that I have to pay 80 euro for taking out the var 13 July because of late landing , Ca 2315. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MARK - 24 June 2025
" nice car thank you "
" very easy to collect and return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ZAHARIA - 23 June 2025
" We paid to Auto Europe for extra insurance (there were 3 levels of insurance online and we chose the second/medium one). However, ItalyCarRent told us that the insurance is not available. When we reserved online the car, we optioned for the Airport pick-up and drop-off. In reality, we had to travel by Suttle bus, and it was quite difficult to find a shuttle at 4 am... "
" Not available on phone. Charged fines for very old damages (that were stipulated in the contract when we picked-up the car). We managed to defend ourselves, as we had made the videos when we received the car and when we drop it off. And we know Italian friends in Bergamo who went to the ItalyCarRent office and helped us to get back the entire deposit. We strongly recommend to all customers: make videos with round view of the car when you pick-up the car and when you drop it off ! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by MICHAEL - 21 June 2025
" Overall it was a very good experience. "
" B-Rent offer good service and staff were efficient at the counter. I was not informed that a shuttle bus service is available from airport to desk. Auto Europe should provide this info when the booking was placed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MÁRCIO - 19 June 2025
" I not receiving the support from Auto Europe, at the moment of the issues we try to call the support number and no one answers us. "
" We didnt get the car. They didnt delivery to us, gave us a lot of exsuses just to rent directly with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by OLIVER - 19 June 2025
" Great service, very accurate in responding to my questions. "
" Great service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALEXANDER - 18 June 2025
" Was under the impression I had booked full insurance cover through autoeurope booking, for the car, but was asked to pay a further 140 euros if I wanted to remove excess., which I saw as excessive. Thankfully all went well with the trip. "
" Smooth experience, reliable clean car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JACQUES - 18 June 2025
" Efficient booking process "
" Professional service and a nice upgrada "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 18 June 2025
" Auto Europe is fine, but I would appreciate tips on what additional coverage or services I should accept from the counter person. And please insist the rental company follow up with a final invoice. "
" I didn't like the MG Suv. The interface with my phone was painful. The controls were bizarre. When I selected a vehicle while booking, none of those were offered to me at the counter. I felt pressured to accept an even more expensive car as a special promotional option. Felt pressured to purchase expensive additional insurance. When I stated it was to expensive, they offered some lower cost insurance. The amount charged to my CC after dropping off the car by Europe car was another $610. Seems excessive, and with no email explaining. Not sure what I paid for. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by TATIYANA - 17 June 2025
" Milena and Simone are the best "
" All is perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JAKOB - 16 June 2025
" All said in previous comment field. "
" I feel like having paid too much for the car .. initial car which in my view was not similar to what I booked had an issue with a front tire and the replacement was even smaller ... "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ROME, IT - Reviewed by ROBERT - 15 June 2025
" Auto Europe did an excellent job only marred by the experience with Avis (who also padded the bill with additional charges they convinced us to incure) "
" First vehicle provided by Avis had several warning lights illuminated on dashboard. after going through entire process of rental again, a replacement vehicle in good condition was provided, "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by ALUN - 15 June 2025
" already asked in question 3 "
" Only downside was crowded/not comfortable shuttle to/from off-airport office "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by CATALIN - 15 June 2025
" Everything was ok "
" The car has not rubber carpets and we cannot keep the car clean. Otherwise, the car was Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARK - 15 June 2025
" Process of picking up car was fast. Just took us some time to find the pick up point as they were all in Italian. "
" We were provided with a very new car , clean and well equipped for our need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MUSTAFA - 14 June 2025
" İ could not rent the car as i learned at the counter that they are not accepting any driving licenses except international ones. So they did nit give the car. İ had to rent a car for 600 euros from another conpany in the airport. İ am still chasing autoeuope to access the customer service and speak out my problem. They are unreachable! A disaster experience "
" İ could not rent a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by PASQUALE - 14 June 2025
" Mai più... "
" Mi avete lasciato a piedi senza nessuna soluzione "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by RAPHAËL - 12 June 2025
" Never again! They force you to pay a cleaning fee at the end of each booking. Is a hidden costs that's become compulsory at the end of the rental agreement. These costs are included with all the other rental companies. "
" It is basically a scam scheme since they will charge you the cleaning of the car on top of the renting agreement. The standard cleaning is included with any other company, but with them. A hidden costs and not acceptable. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BARI, IT - Reviewed by ALEKSANDR - 12 June 2025
" Auto Europe gives good value and cares well about its customers "
" Personnel always professional and efficient, good cars, quick check-out and check-in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EDUARDO - 11 June 2025
" As mentioned "
" The car was with 80% of the fuel? I returned with 90%, and it also has a crash on the side. The car doesn't look nice "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by RAMON - 11 June 2025
" Fair price and adequate service. Staff at car collection / car return point insufficient. "
" Mixed feelings. Good location in Milan airport - parking just opposite main entrance. Staff at counter adequate. Staff at car return, rude and ignorant dare I say. Overall, i still think I will give them a chance since their prices are very good. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ROME, IT - Reviewed by HOWARD - 10 June 2025
" See above "
" Car was in very poor condition (dents, scratches, marks), had almost 90,000 kms on the clock and was so underpowered I struggled to get up steep hills. My son hired a car from Gold Car last year and it broke down on Day 1. I will not use Gold Car again. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SAMI - 07 June 2025
" If this is issue is not resolved positively, I am afraid I will not be using your service anymore I had to rent whichever car was available with the smallest queue, ending up with a small petrol car with manual transmission, that I had to drive to Monaco, and through the Italian Riviera as a holiday, and suffer the terrible driving experience for a whole week "
" Long waiting time despite having a reservation (very busy car rental area, understandable) ... The disaster is when the lady at the counter refused my driving license, the same one I have used repeatedly on previous rentals with no objections, the same license I used on the same day as a walk-in with another company, namely Enterprise (operated by Locauto), and I am actually requesting a refund that was promised to me by the lady at the Europcar counter "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by ZARKO - 06 June 2025
" Efficient, fair full insurance price, quick drop-off w/o useless complications. "
" Somewhat reserved at check-in, had to insist to get some details and the precise pick-up location. No current damage dociment ("you will see with my colleague when returning the car") "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LISA - 06 June 2025
" Highly recommend renting with Italy Car Rent, just a note - their office at Fiumincino Airport is on the 4th floor of Parking C which was easy enough to find. "
" Great experience, representatives were efficient and pick-up and drop-off went smoothly and quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ENRICO - 06 June 2025
" Auto Europe it's a guarantee but sometimes the renter treat customers not like the customers whom book directly from them "
" Old car, without optional (ie parking sensors, reverse camera, etc), full of scratches, fog light broken (it was not marked in the doc, I had to point out to the guy at collection), personell very lazy and superficial. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 2
PALERMO, IT - Reviewed by MEI - 06 June 2025
" Hassle free and very fast process time "
" Easy and fast process time ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ERGYS - 05 June 2025
" Everything fine and smooth "
" The stuff on receiving the auto back were looking like to find without any reason you guilty. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by ADAMO - 05 June 2025
" Globally ok but the person at the desk were quite unpolite "
" The lady obliged me to pay the full insurance. It double the rental cost. And was not nice speaking "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by INGA - 05 June 2025
" After trouble with car rent in the counter we contacted Auto Europe. The operator transfers me to the nice contact who tried to find a new car. The offer was quite expensive, and contact suggested to me as well a partly refund. After calling a second time I haven't been transferred to the same contact and the other lady just made a cancellation. She didn't give me any note about a refund as well I haven't got any e-mail confirmation about cancellation. So, I suppose that no refund will be given. It's a pity because I really enjoy the offers here, but it seems that I should choose another car rental service. "
" The car was booked for 4pm and due to the train problems, we arrived at the counter 3 hours later. We tried to call them but didn't have any respond, no one took the phone. When we arrived at the counter, unfortunately our car was already given to other people even though we made full prepayment on it. And the company didn't give us any other opportunities for having a car. They said, you should contact Auto Europe and that it. They are not making reservations on the counter. So, we didn't have cars on this day, not on the next. The company didn't want to have any discussions on it. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by LUKA - 05 June 2025
" Very bed "
" We had a very disappointing experience. We booked the car through Auto Europe and paid in advance. Upon pickup, no one inspected the vehicle with us, nor were we provided with any documentation regarding the car's condition. When we returned the vehicle, the staff member wanted to check if it was returned in the same condition. At that point, she claimed that the spare tire was missing – which we had never used. Additionally, €152 was charged to our card without any explanation. Since then, no one has responded to our calls or emails, and Auto Europe has also failed to reply to our inquiries. We are extremely disappointed with the unprofessional conduct and lack of transparency. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by LÁSZLÓ - 04 June 2025
" Went smooth. "
" They didn't accept Revolut cards which information is very well hidden in their website. Also they charged us 2 times for the extra driver, which I still need to settle with them. Also the car came half filled with petrol only, which is an annoyance if you want to return an want to calculate how many fuel you want to fill into the car. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALEKSEI - 03 June 2025
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by LUC - 03 June 2025
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by SVETOSLAV - 03 June 2025
" all good "
" Booked an automatic transmission, received manual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 02 June 2025
" Auto Europe is no hassles and gives you some back up if needed as the rental cars direct are notoriously dishonest. "
" Staff at collection were unhelpful, unfriendly, simply trying to upsell. When we didn't understand something (as we only speak English) the 2 staff would then talk to each other in Italian and laugh. They said there was no damage to the car, however we found damage within a minute of inspection. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by KWONG-WENG - 02 June 2025
" Please send insurance claim form ASAP "
" Still waiting for my insurance claim form despite emails. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANUJ - 01 June 2025
" First time with Dollar, but it's the same high standards of Hertz "
" Very efficient at pickup and return Brand new Ford Kuga provided, a very good intermediate SUV in mint condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GLYNN - 27 May 2025
" NONE FURHTER "
" Excellent pick up. The problem is drop off at Florence. It is hard to find the location despite a google pointer - it takes you to an entry to a garage but you have to drive some way in without being sure you are on public or private property and no signage. WRITTEN INSTRUCTION AND WOULD SOLVE THE PROBLEM "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by IOANNIS - 26 May 2025
" VERY SATISFIED "
" VERY SATISFIED "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STANISLAS PIERRE - 25 May 2025
" Make sure to take a video of the car during check-in. "
" The counter staff was rather efficient but no one came with me to check the car damages when I picked the car up, which should be the standard. The front of the car was slightly scratched at an obvious spot and this was not reported on the Italy Car Rent document prior to picking the car up. The staff that checked the car condition when checking out asked me about that particular damage. Had I not taken a video of the car during check-in, they would have ripped me off. For that reason, I give a 5/10 to the overall experience with Italy Car Rent. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TRAPANI, IT - Reviewed by ANDREJ - 25 May 2025
" Very pleasant experience, everything was super and without aby complication "
" Very pleasabnt experience, everything was super and without aby complication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ILIAS - 23 May 2025
" Satisfied "
" Satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by CARMELO - 22 May 2025
" pickup and drop off where good, and engine was good and gave us a good drive throughout. "
" Car was on older model with no sensors, no rear camera etc. Very basic. not very clean on pick up and not fuel tank was not full although I must say they did not complain when returned with same level of fuel. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TRIESTE, IT - Reviewed by ALEXANDRU - 22 May 2025
" Could be better "
" The car was not clean. I arrived at the pick-up desk with 15 minutes early. They put me to wait until the booking specified hour. No other customer was present. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DAN - 21 May 2025
" We reserved a car in a category and received one on a lower category, old, unreliable, with a lot of mileage and technical problems at 91000 km. "
" Old car, 91000 km, underpowered, in poor technical condition, not Peugeot 208 diplayed when reserved through Autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by JURIJS - 21 May 2025
" No questions "
" If there no questions from your company side it means that all things are good! Thank you! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ELENITA - 21 May 2025
" The experience was good "
" The girl at the counter asked for more money, and we were forced to pay, as she said the insurance, is not covered the car, meantime we took the insurance included, very un professional. She told us that autoeurope was 4 handed provider and things like this, you should book directly with us ect ect. We payed extra 120eur because she told us that we have to ask you for the money of the insurance back as you will return them as we were going to pay there, In other words don't collaborate with this company as they don't talk good for autoeurope and wants only direct sells. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ANDELA - 21 May 2025
" If it is mandatory to inform about flight changes by phone call, customer service should be able to speak English. Overall very bad experience. Money paid for the car that was never given nor cancelled. "
" Horrible experience. Since the flight was 30min late, and arriving after 00:00 (original flight time was 23:30) we called the agency and told them about the delay. After 10min of struggling with phone communication since customer service cannot speak or understand English, the women on the phone said we will have to pay 36EUR since the pick up will be in out of office hours, we said no problem, but we will be able to pick up the car. We spend 1h waiting at the airport, calling the Munich call center since Bergamo did not pick up. Nobody waited for the car pick up, and Munich said they cannot do anything until the next morning. Next morning a male customer service said they can help make a cancellation and that I will receive a cancellation e-mail very soon. I did not receive a cancellation e-mail, ever, nor refund, nor anything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JELENA - 21 May 2025
" Everything is perfect except drop-off, cant understand how long time will it take to receive the information. "
" I left the car on Sunday on the parking area and still didnt get feedback and my deposit. No information at all for 3 days. Is it ok? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAN - 20 May 2025
" See comments on point 3 "
" 1. The car and the employees were very good! Good English and clean car! No hassle rent but they will try to sell you insurance directly with them ! I had purchased the insurance from AutoEurope while booking the car so I refused their offer ! In such case in case of accident or anything else you pay with your credit card and AutoEurope insurance will reimburse you! Happened before and it worked! 2. Because the company does not pay to access the airport "grounds" you may have to walk another 50 m so if rainy not a fun sport! I went to pickup the car and returned to pickup my wife! When back drop her with luggage at airport and then delivered the car. So add another 20-30 min to each activity :) All in all a good experience and would recommend the company who is at the beginning but surely will improve in time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ANNE - 20 May 2025
" Very good service, excellent car at a very competitive price. I would highly recommend Target Rent. "
" Good experience. The only issue I had was our directions to our car. Once we picked up the keys we were told to go to P1 area and the assistant just pointed in a direction. We ended up walking around trying to find P1 which didn't actually exist and found the car by clicking and unclicking the car open and closed. But apart from that everything ran really well. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAZZO, IT - Reviewed by JOHN - 20 May 2025
" Very eady "
" Easy to work with "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by POTHITOS - 19 May 2025
" Very bad experience. "
" When I got the car everything was OK. but it was not the same when I dropped it off. The man who checked the car, said that there is a scratch in the frond left fender.It was only a dirty.He sent a fake photo in the main office of the company and also he wrote that I did not want to make the check in the car.The true is that I didn't accept the damage. Finally the charged me 180 euros. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by EDGAR ALEJANDRO - 18 May 2025
" Everything was excellent, with no extra charges or surprises. Very satisfied. "
" I was a little skeptical about the lising, but I was very satisfied, highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MARIO - 15 May 2025
" Will try to spread negative comments or references as much as I can as I feel deceived and treated unfairly!!! "
" Did not provide the service, did not return my money. Completely disastrous experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SORRENTO, IT - Reviewed by PETTER - 15 May 2025
" We will book with them again soon. "
" Very nice staff at Keddy. Easy check out and ready to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ZOLTAN - 14 May 2025
" x "
" the car was unwashed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by FABIO - 14 May 2025
" Have been using you for years, best prices, great flexibility up to 48h before the rental, and also great support in case of issues. "
" Smooth process. Just a bit challenging the return due to lack of space to park the car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by NAURIS - 11 May 2025
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by KRISTAPS - 09 May 2025
" Very pleased. "
" All good, the only down-part was the car was full of bugs and it was an opel (not my personal preference) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by FRANCESCO - 09 May 2025
" All was fine "
" Brand new car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by FRANCIS - 08 May 2025
" Excellent. "
" Very efficient. Totally satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BUTTRI - 08 May 2025
" As a loyal customer, we have been impressed by the services provided by Autoeurope. Every email has been replied and this always makes us never been left stand (and walk) alone. One of our favorite services is the 'best price guarantee', where we could get the difference between our paid price and other price that is cheaper, considering that all of the terms and conditions are met. There is only one issue about this rental. We were incorrectly charged 1 Euro more. We have been in the process of resolving this issue and hope that it will be correctly refunded as this is the proof of sincereness. "
" This is our first time renting a car with Maggiore. We are a bit worried as we recently had bad experiences in renting a car in many countries in Europe. But this time we were very impressed by the services given by all of the staff, at the key pick-up counter, the car pick-up lot, and the car drop-off lot. All staff were very nice, kind, helpful, and professional. The staff at the key pick-up counter was our favorite. We wrote his name in a paper, but unfortunately, it was lost. He was the one sitting on the left on April 13 8:00pm. Please kindly pass our gratefulness to him. If there is not any surprise about the after-rental issues, we will definitely recommend Maggiore to our friends, colleagues, and of course ourselves in the next rental in Italy! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ZOLTAN - 08 May 2025
" x "
" I had a damage on the car when I gave back. The company took 1200 euro from my credit card, but still not sent by email the check out and damage report. I had full insurance with autoeurope , but without documents and reports not easy to do something.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
VERONA, IT - Reviewed by MICHAEL - 08 May 2025
" Very helpfull stuff, new car, easy return. "
" Very helpfull stuff, new car, easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 07 May 2025
" When I arrived to pick up my car I was told that my booking with Autoeurope was not valid because I did not arrive by aeroplane. I took the train to Pisa from my home in Switzerland and was hiring a car for a week to go to my second home in Tuscany. I was told that as I did not have a plane ticket I was classed as a higher risk customer, despite having an Italian address and an Italian passport. I was given the choice of paying more than 3 times the original price of the booking or having no car. I was given no copy of the contract at any point, was not informed what to do in an emergency, and once on the road I realised that there was not a drop of water in the window washers. I have since read reviews of ECH from other customers and realise now that this is a very bad company. I would advise other people to avoid them at all costs. "
" When I arrived to pick up my car I was told that my booking with Autoeurope was not valid because I did not arrive by aeroplane. I took the train to Pisa from my home in Switzerland and was hiring a car for a week to go to my second home in Tuscany. I was told that as I did not have a plane ticket I was classed as a higher risk customer, despite having an Italian address and an Italian passport. I was given the choice of paying more than 3 times the original price of the booking or having no car. I was given no copy of the contract at any point, was not informed what to do in an emergency, and once on the road I realised that there was not a drop of water in the window washers. I have since read reviews of ECH from other customers and realise now that this is a very bad company. I would advise other people to avoid them at all costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by LAURO - 05 May 2025
" I fell scammed "
" Auto europe sold me insurance and Easy car hire told me that I had no insurance, so I had to buy it again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by JONAS - 05 May 2025
" no "
" no "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by FELIX - 05 May 2025
" All in all a real annoyance, as I have all the paperwork to get my refund for the "damage" on the car. "
" HANDS OFF ITALYCARRENT! The car I got had about 45000 km and was in a generally good shape. However, there were 31 pre-existing "damages" (really slight scratches in the painting). An guess what, after havindg the car for three days on ordinary roads, they found 5 new "damages" and charge €200 to €250 for each of these minor scratches. ItalyCarRent seems to rip off the customers systematically by registering even the slightest scratch in the dirt of their vehicles. I bet, that none of these scratches will ever get polished or repaired. Never experienced such annoyance with any other car rental company before. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FLORENCE, IT - Reviewed by ROBERT LOGIE - 05 May 2025
" I will never use RentalPlus again. "
" Terrible service.Car had not been cleaned and the fuel tank was below a half? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by GREGOR - 04 May 2025
" / "
" Everything was OK. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by TOMISLAV - 04 May 2025
" I think Auto Europe is the most affordable rent a car provider. "
" Everything as expected- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MICHELLE - 03 May 2025
" Auto Europe is great! "
" The car was high-mileage and showed signs of use inside, including a carpet with holes. It had no "vip," being extremely slow to get up to speed. It was a Vitara, which I think of as a compact car, not the economy car I ordered. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARI, IT - Reviewed by PENCHO - 03 May 2025
" Everything was fine! "
" Everything was fine! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANTONIO - 03 May 2025
" It was fine. Good prices "
" They are urging me to apply for nother insurance, even though I've already paid for AutoEurope. They claim that AutoEurope is not convenient, stating that I will still need to pay a certain amount in case of any issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by VIESTURS - 02 May 2025
" Car was exactly what I was expecting for. Good that I didn't need to worry about cleaning it before return. "
" In Olbia airport are a lot of renting companies, I wish I knew where they are, that would save 20min extra loop. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ATHANASIOS - 30 April 2025
" Everything went well and will definitely try it again! "
" Easy booking, excellent communication with staff members. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by AVDI - 29 April 2025
" Car was dirty and not cleaned!! "
" I have reserved Premium Audi Q5 Hybrid Car and received Audi A6 simple car "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
ROME, IT - Reviewed by LUIZ EDUARDO - 28 April 2025
" Very good portal "
" Everything well Except for the Drop off at Venezia Mestre. There was no staff and no proper instructions of how to proceed with it. It caused unnecessary trouble. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ZSOLT - 28 April 2025
" I summed it up all above. "
" My rent was at easy car hire through aotoeurope. Positives: The booking process was smooth, when we arrived the hand over was fast. We got the car I booked (Jeep Compass), actually it was new (with 1800Km) I was the second renter. Not that positive: I booked a child seat too, but they had only a booster, which for the long drives was not the best as my son could not sleep in it properly, but it made it. Negative surprise: Even though I had a base insurance through autoeurope, at the desk the lady told me it is better if I make their own insurance (350 eur for days or so), as if there is any issue, I most probably will loose only my 500 EUR cauction. If I keep the base, I can be penalized till 1500 EUR for the damages I make. It was a new car, and I've read a lot of bad experiences at the drop off, so I rather got the extra insurance. At the end I had to admit that the drop of was like 2 minutes, and they did not charge any extra, I am not sure if they would have been so smooth with the base insurance. Overall experience was much better than I expected from the reviews, I had no issues , the only bittersweet pill to swallow was this extra insurance, by this actually the total price was not as cheap as I expected at the beginning form only the rent fee, but it was a good service, and I had no issue with the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by IOANNIS - 28 April 2025
" As mentioned above, what is the point in purchasing insurance from auto europe if I need additional insurance from the car rental company so as to be fully covered? This is something that needs to be clarified with the rental company so that customers do not need to pay two times for the same coverage. "
" I had purchased the full insurance coverage by auto europe but I was informed at the desk that the only way that I would be fully covered would be if I purchased the insurance offered by Ecovia (which I did for 66 euros per day). "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by FERNANDO - 27 April 2025
" No sirve alquilar a intermediarios. O traten de negociar con ellos para que no molesten a los usuarios ofreciendo cosas que ya están pagadas. Yo por de pronto. Intentaré no alquilar más con ustedes. Iré directo a la empresa que ustedes están revendiendo. "
" El tema de alquilar a través de intermediarios es que luego llegás al counter del verdadero rentador y te fuerzan a contratar más cosas de las que supuestamente ya habías pagado cuando contrataste a autoeurope. Más seguros, más asistencia, etc. etc. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARI, IT - Reviewed by DERANDI - 25 April 2025
" I have payed the insuranc twice, and if the information would had been more accurate at the Autoeurope website, I would have saved 155 Euros which I paid at the Noleggiare counter to get the full protection insurance that would need only 100 Euros of guarantee. "
" The experience at the Noleggiare office was very good. I had lost my credit card the day before departure, but they offered an alternative solution. It required an additional payment for full protection insurance, which removed the need for the €800 deposit via credit card. However, this significantly increased the value of money that I had to pay once at the Autoeurupe booking. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FEDERICO - 25 April 2025
" Very good experience. "
" All good and fast check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by VENTSISLAV - 24 April 2025
" i have recommended to all my friends "
" Exellent, thank for all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BRANIMIR - 23 April 2025
" Nice and very professional "
" Nice and very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ZER YAO - 22 April 2025
" Was assigned to a scam company Moventur by Auto Europe, read about the google reviews and realised it's a company that does not returns deposit. Not sure why Auto Europe is still brokering with such company. Currently, i am still not getting back my deposit after returning the vehicle. "
" Car condition was returned perfectly, checked by staff on the ground. After returning successfully, I am still not getting back my rental deposit. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TURIN, IT - Reviewed by ALBERT - 22 April 2025
" Very good experience "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BENOIT - 20 April 2025
" Smooth and simple "
" Pick up was painful, slow and not smooth. Garage is far from counter. We had to take and send pictures and videos by WhatsApp at pick up and drop off. Personnel is barely friendly. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by OGUZ CAN - 20 April 2025
" Easy to manage "
" Paid for astra estate and rented yaris cross "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ROME, IT - Reviewed by MOUNIR - 19 April 2025
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by SREBRENKA - 18 April 2025
" Generally good, apart not being able to add the additional driver the next day "
" I was hoping to add my cousin as a second driver, but as she was arriving later, this was not possible. Apparently, you can add people on only when the contract start. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JASNA - 17 April 2025
" Positive experience "
" Everything was ok. Got deposit back in 10 min after drop off. Car was clean. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by JAN - 17 April 2025
" Car, staff, ... all OK "
" All OK, no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JAAK - 16 April 2025
" Maybe its was our banks fault, but we managed to book a car in 1 hour, 3rd attemp to pay. "
" They gave us a bigger var for the same price. Only thing we didn't like, was powerless motor on car. Everything else was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by ORGES - 16 April 2025
" every thing went smooth "
" Good communication. Nice car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ARTAN - 16 April 2025
" Dear [Company Name], I am writing to you regarding the car rental booking made through your company, which unfortunately turned out to be unsuccessful. Despite our attempts to contact both you and the rental company, we were unable to reach anyone. As a result, we had to spend €50 on a taxi to reach the rental company's branch. However, despite your statement that the company operates until 23:00, we found that it was actually closed at 18:00 and did not respond to any phone calls. Due to this, we were forced to book another rental at a cost of €310. This situation was extremely unprofessional and unacceptable. Therefore, we kindly request a full refund to cover the expenses caused by this issue. Please take the necessary steps to resolve this matter as soon as possible. Sincerely, "
" Dear [Company Name], I am writing to you regarding the car rental booking made through your company, which unfortunately turned out to be unsuccessful. Despite our attempts to contact both you and the rental company, we were unable to reach anyone. As a result, we had to spend €50 on a taxi to reach the rental company's branch. However, despite your statement that the company operates until 23:00, we found that it was actually closed at 18:00 and did not respond to any phone calls. Due to this, we were forced to book another rental at a cost of €310. This situation was extremely unprofessional and unacceptable. Therefore, we kindly request a full refund to cover the expenses caused by this issue. Please take the necessary steps to resolve this matter as soon as possible. Sincerely, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GIEDRIUS - 15 April 2025
" Will use again. "
" Very kind and helpfull staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AIMILIOS - 14 April 2025
" A "
" I paid more for a full cover insurance than I paid for the rental. A hidden cost that I didn't like. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
VENICE, IT - Reviewed by ALEXANDER - 13 April 2025
" autoeurope - you've got another satisfied customer. Next time you are on the top of my to-go list. Thanks for your service. "
" Everything went as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by FRANCO - 09 April 2025
" Tutto bene "
" Gentili ed efficienti "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ZOLTAN - 09 April 2025
" I like to use for rent a car. "
" No staff in the parking place where I can show my problems. Tha car was very dirty inside and outside. I think it wasnt it the last 2 months.It was no fill up the water for clean the windscreen. The car was damaged around 8 place.No costumer friendly company. I didn't enjoyed. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENOA, IT - Reviewed by ALDO - 08 April 2025
" As usual! "
" Correct company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AMY - 07 April 2025
" They connected me to Drivalia who are clearly criminals. "
" When we went to get the car, they upsold us to a different car by saying that we didn't want an electric vehicle b/c there would be no convenient charging stations, but then we saw charging stations everywhere, so I feel like we were cheated out of 70 euros. Then when we went to return the car, there were 10 cars ahead of us waiting to be checked out, and everyone was just handing over their keys, so we handed over ours as well. But then they sent a bill for damage to the overhead light for 120 euros but we didn't touch the overhead light. I have called and emailed multiple times asking for proof of the damage and haven't heard back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MARIS - 07 April 2025
" I had booked and paid premium car with Auto Europe and Hertz like Audi A4 OR A5, but Hertz was unable or unwilling to produce one claiming they don't have any such car available and we received Audi q3, which is class lower vehicle. "
" I had booked and paid premium car with Auto Europe and Hertz like Audi A4 OR A5, but Hertz was unable or unwilling to produce one claiming they don't have any such car available and we received Audi q3, which is class lower vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
REGGIO CALABRIA, IT - Reviewed by UROS - 07 April 2025
" All ok "
" All ok, car had cosmetics issues. Was not completely clean. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by MAXIM - 06 April 2025
" Nice service "
" Nice car at a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ILIE - 06 April 2025
" Please take my (and actually others.. look on that company reviews on google) notes in account and start to remove scam companies "
" - The provided car was with almost empty tank (87 km), althought it was booked as "Full to Full". My requests to change the car wasn't answered by counter staff. They refused to call to a manager / owner or provide the phone number. After a while, some agressive worker come and attacked me physically !!! pushed and pulled me. I called police.. After their arrival, suddenly, the counter staff "found" another car with full tank of fuel, as per agreement. Additionally, I noticed, that cars not properly cleaned and disinfected between customers. Same was with mine. I didn't recommend this company at all. I think they should be excluded from your agregator listing. Their behaviour and attitude toward customers is a scam! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by OLIVER - 04 April 2025
" see comment above. 0 vore for Goldcar. Never again. "
" very unfriendly and non collaborative staff at the counter refused to give me the car because my first name on the reservation differed slightly (2 letters) from name on ID; it has to be mentioned that in 2 earlier rentals (2 weeks and 1 month earlier) with same provider in the same situation the car was given. Absolut nightmare scenario. Had to rent at their competitor and walked away. Will never ever rent with Goldcar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ASSEN - 04 April 2025
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIA CHIARA GIORGIA ANNA - 03 April 2025
" Satisfyed with all the service "
" Satisfyed with all the service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARK - 03 April 2025
" not the first time with autoeurope through family members always satisfied "
" very good service.thay gave me a new skoda was very happy with it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ELAYNE - 03 April 2025
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ?PELA - 02 April 2025
" / "
" / "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by FRANCESCA - 01 April 2025
" I always use Auto Europe and I am very satisfied . It is very reliable . I already recommended AutoEurope to a lot of my friends. "
" For a rent of 10 days I would expect a car in a better shape. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by TATIYANA - 31 March 2025
" Simone in Pisa airport location is always very kind and professional "
" Simone in Pisa airport location is always very kind and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by LORENA - 30 March 2025
" Very good car, very nice service. "
" Well organised and convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by GIOVANNI - 29 March 2025
" Not really "
" The RentalPlus boot was away from rental cars locations, I had to walk there. No indications at all of RentalPlus even at the boot. The car was delivered with a very low level of gasoline, no wind cleaning water available. In short: very bad service "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ROME, IT - Reviewed by SONYA - 28 March 2025
" The only amazing person was the drop off representative in Florence: "
" The check in staff was horrible, our flight was late and she was impatient with us as she wanted to leave. I forgot my physical DL and asked if I could show my digital copy and international license. She said no and cancelled my reservation. We then had to use my fiancé DL to create a new booking in which she charged me more and gave us a horrible car. When we asked to exchange cars she told us her system is now not on and she is going home. The next morning I returned and asked for another car, in which she did not want to do but thankfully someone else came to help. Alongside this she put our return for the car at the airport when I specifically choose another location. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by DIDIER - 26 March 2025
" I had the worst experience with Auto-Europe and Centorauto. I asked for a car rental in the airport. I realized that they didn't exist. Somebody told me that I had to take a shuttle. I tried to call the number for 45 minutes but they systematiqually hand up after a few minutes waiting. I called Auto-Europe who told me to look on page 3 of my voucher (!!!) where it was explained how to walk 500m out of the airport and then, take a shuttle bus... This is nonsense. And I got an horrible car (Skoda) with bumps all over, a dashboard all in greek... Never Again! "
" I had the worst experience with Auto-Europe and Centorauto. I asked for a car rental in the airport. I realized that they didn't exist. Somebody told me that I had to take a shuttle. I tried to call the number for 45 minutes but they systematiqually hand up after a few minutes waiting. I called Auto-Europe who told me to look on page 3 of my voucher (!!!) where it was explained how to walk 500m out of the airport and then, take a shuttle bus... This is nonsense. And I got an horrible car (Skoda) with bumps all over, a dashboard all in greek... Never Again! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by IRIN - 25 March 2025
" I use your company for many years and many times Also I recommend your company to my friends "
" We booked a SKODA KAROQ automatic When we arrived at the Car rental desk at Bergamo at the booked time they told us we had to wait 40 minutes since the car was not back jet After half an hour they told us the car was ready and they send us to the car pickup parking When we arrived after waiting in the shuttle bus for another half hour we where informed that the car finally did NOT arrive and they gave us an other car same category Which was not because it was manual So we left after 2 hours and not with the category we booked At the drop off they tried to charge us an extra day since they said we where late!!! Which was less than 15 minutes "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by MYRON - 25 March 2025
" I would use again.. "
" We left out power bar and charging chord in the car. I was able to email them and they were able to hold it for us till we came back to Florence. Very thankful that they were able to retrieve it for us and hold it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by GIUSEPPE - 24 March 2025
" It's very easy to rent a car on line. it has the cheapest prices and connections with a huge number of companies. "
" people working have been very kind and friendly. it is not a surprise. I usually rent my car there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MARCONIA - 23 March 2025
" Mixed feelings. It would have been nice if winter Tyres were reserved for us. Moreover, clients need to know the opening hours of the gas station since it has been recommended. "
" On the 15th March we rented a car, not the car i wanted but it seems it was one of the few available with winter tyres. I had sent an email asking for this but it seems noone took note of it. Before we left the garage we have been told to return the car with a full tank and we were also told that there is a gas station at the airport. Also, we were told to post the keys in the letter box since the office is not 24/7. On the 19th march we headed to the airport and stopped at the gas station. The station was closed and the machine did not work. I have photos to prove this. Hence we had no choice other than to return the car with around 250km of fuel and not full. I called Locauto while at the gas station but noone picked up, nit even a monile number. Once at the airport i called and a lady spoke to me. I could hardly understand what she was saying. I told her that i sent an email with photos and she told me to send it to another email address which i did. No reply yet. I am hoping they didnt charge my card without speaking to me first. Would appreciate if you can help with this please. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PLAMEN - 20 March 2025
" Ниска цена, ниско качество, мръсна кола, с множество щети "
" За пръв път ми се случва освен стандартните предложения за застраховки и т.н да искат пари и за почистване на колата при връщане. Още повече,че при предаване на автомобила той беше мръсен и отвън и вътре?!? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TURIN, IT - Reviewed by KORNELIJA - 20 March 2025
" Enjoyed the structured table with price and value for money comparison. "
" For the car pick-up needed to wait in the queue. The waiting time was reasonable. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by YONATHAN - 18 March 2025
" Pickup was fine and quick. They right out the first sentence they mentioned the deposit because they knew it is a breach of contract. THEY DO NOT BLOCK, they require a payment of the deposit and send the money back after bloody 40 days??!? The contract clearly stated block and not tranfer (* Credit Card Block: EUR 1,000.00 ). That is not alright to change when a contract is available and already paid for. That is very disturbing borderline FRAUDULENT and breach of contract. "
" Pickup was fine and quick. They right out the first sentence they mentioned the deposit because they knew it is a breach of contract. They did not have a wifi at the office, which made things complicated. THEY DO NOT BLOCK, they require a payment of the deposit and send the money back after bloody 40 days??!? The contract clearly stated block and not tranfer (* Credit Card Block: EUR 1,000.00 ). That is not alright to change when a contract is available and already paid for. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by YAN - 17 March 2025
" More to come soon "
" When I received the keys, they tried several times to convince me to purchase their insurance. When they realized that I had Auto Europe insurance, they insisted on explaining to me that if there were any charges, I would have to contact you (as if they had planned charges in advance). Now regarding the front left window seal, it is true that it has been damaged since the day I received the car, noises are only heard at high speeds. It is very interesting to know how they managed to notice that it was damaged when the car was stationary and it is not possible to examine a damaged seal. Everything sounds and seems very strange to me as if everything was planned in advance. It is a shame that you represent such a company and create an opportunity for it to harm your loyal customers. I hope this will pass your thorough examination and that the risks will be taken seriously. With great respect. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
BOLZANO, IT - Reviewed by WENDY NOEL - 16 March 2025
" great value for money "
" the counter guy is very kind, he helped ordering a taxi for us during the drop off! and everything was seamless and pretty fast. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by SILVIO - 15 March 2025
" All 100% thank you "
" All 100% grazie "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SAULIUS - 14 March 2025
" Traditional italian way of rental - windshield dirty from inside, outdated model of the car "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by SUAT - 12 March 2025
" Till my deposit is refunded i am not planning to give positive recommendation "
" Transactions were good but my deposit still not refunded in the amount of 445.46 Eur "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by VASILE - 11 March 2025
" No complains on AutoEurope "
" The car had a lot of bumps and scratches, I don't mind it. But the remote key baterry was almost dead, the car kept on telling me it needs an oil change and getting the car into second gear was a pain. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BARI, IT - Reviewed by INES - 09 March 2025
" Look at answer no'3 "
" I booked under voucher number EU22038153-1, for which I paid €336.62. The rental vehicle was fully insured and included winter equipment. Upon picking up the car, I encountered an issue with my credit card. Despite having successfully used the same credit card for my previous rental (HERTZ K8843127284, 09.06.2024), the rental agency refused to accept it. Since my friend, who was traveling with me, had used her credit card for the reservation, we were forced to add an additional driver solely due to the credit card requirement. This was despite the fact that my friend did not drive the vehicle at all. As a result, Hertz applied additional charges that were significantly higher than those specified in our original voucher. They also charged us separately for winter equipment and a vehicle service fee, even though these were already included in our initial booking. Ultimately, I was charged an additional €217.84, bringing the total cost to €554.46 for a 13-day rental of a small car Fiat 500. For this amount, I previously rented a significantly better car from Hertz for 16 days, with full insurance, no winter equipment charges, and no credit card hold, during my trip to Sicily in June 2024. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by YOUNESS - 07 March 2025
" Nice car and nice experience. "
" Staff of avis at Linate airport are amazing from the pick up desk to return team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 07 March 2025
" If the costs had not tripled by the Avis car rental, I would have listed a 10, but as things happened, not only will I not recommend you but I will make sure to warn others about our experience "
" There were many hidden charges, on top of the rental charges paid on the website. They told us that insurance will only cost an extra 50 and charged us 300+ for it. They scammed us because we were tourists. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CORRADO - 05 March 2025
" Not very transparent fees "
" I haven't received the final invoice and is difficult to reconcile the balance between what I pre-paid and what it has been finally charged. The fees are not transparent "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FABRIZIO - 04 March 2025
" One of the best providers "
" I am fully satisfied "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by CORNELIU - 03 March 2025
" All was OK "
" I received a Ford Tourneo COurier instead of a Opel Mokka asked, larger and bulkier. Apart this, no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KEITH - 02 March 2025
" Good web site and competitive "
" Excellent service at a competitive rate. Always my first choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ALEXANDRU - 27 February 2025
" I will avoid in the future SBC.IT "
" Smaller car class provided. Damaged and not clean. 40k km on a rental car says a lot "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by ALEXANDRU FLORIN - 26 February 2025
" Please double check winterization packages sold for Italy; I was expecting winter tires or chains to be included with the rental yet somehow neither of those have been included and had to pay separately. I don't mind for this, I just expect to have clarity of what I am paying for. "
" Once at the counter I have been told that they can only give a lower class car (although the rental has been fully paid two months in advance). After a few arguments, they have proposed a car within the class I have paid. Then they have said that winterization needs to be paid separately although I remember that the corresponding box has been ticked at the time of the payment. Finally they have asked for an additional 10 EUR/day tax for travelling abroad. At the end of the day all was OK but somehow I have had the feeling that they were trying to get some more money out of me. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by TEIT - 25 February 2025
" I felt cheated by this company "
" At pick-up, they tried to manipulate the situation by requiring an additional guarantee of 500 euros, showing a table that made no sense. They provided a private email address and required me to send to them my return flight details!!! They stated that having snow chains is mandatory, and since the car did not have chains, I had to buy them for 10 euros per day. After insisting on this topic, they charged 7 euros per day. The car was dirty at pick-up, making it difficult to distinguish small damage. At the delivery, they claimed there were new scratches (small) on the right rear fender molding and charged me 200 euros. I claimed that damage, but they charged me again. In conclusion, I felt cheated by this company. They find the way to steal your money. At the end It cost me more than the initial offer of other companies. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by HENDRIK - 21 February 2025
" Alles naar wens "
" Alles verliep soepel. Prima service en een mooie spiksplinternieuwe auto . Mooier dan ik verwacht had. Op het vliegveld was het wel even lastig om de maatschappij te vinden. Helemaal in de hoek met een klein bordje. Dus dat mocht wel wat groter. Verder geen klachten. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EVYATAR - 20 February 2025
" All is good "
" Very nice and very efficient, I got the exact car I needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DIEDRICH - 19 February 2025
" Fast and friendly service, the car was clean at collect, and the return went very smoothly. "
" Fast and friendly service, the car was clean at collect, and the return went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CONSTANTIN - 19 February 2025
" I am renting cars by your site, for a lot of years, and I know that is not your fault, but something like that never happened !!! "
" They charged me with 350 euro for a damage caused to the windscreen because they didn't put in the car washer's anti-freeze fluid which has to be on their duty . And they recognized this, look at their answer: "we try to check as accurately as possible all of the cars at the moment of check in and everytime we spill washer's fluid to see if it is working or not "Unfortunately we cannot know where every customer is going and that is why not all of the cars come with anti-freeze" I send yesterday to mtverify@autoeurope.com, all the discussion with the, in order to help me with them. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by NIKOLAY - 19 February 2025
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ADAM - 16 February 2025
" Very good experience, would hire again "
" Everything went very smoothly, during both pick up and drop off. They were kind and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ARIE DAVID - 16 February 2025
" All very good "
" All super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DU?AN - 15 February 2025
" Just please respond to our complaint "
" Terrible, we already filed a complaint to Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by VITO ANTONIO - 13 February 2025
" Positive experience. The only thing is is that the deposit I paid has not been unblocked yet "
" Positive experience. The only thing is is that the deposit I paid has not been unblocked yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - 09 February 2025
" I got a strong car for driving (in higher Levels in the country). Car was simple to drive. So I am Overall satisfied. "
" I had an Orange light and First I didn't know what it was. This gave me a bit panic. Problem was: the car needed ad-Blue. There wasn't enough ad-Blue in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by YAVOR - 08 February 2025
" Great service will use them again. "
" Great service will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DIMITAR - 05 February 2025
" Evrything was fine. Thanks a lot! Next time I will definately use your services again. "
" Evrything was fine. Thanks a lot! Next time I will definately use your services again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 05 February 2025
" It's was fast "
" The car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by KANSTANTSIN - 04 February 2025
" 1 "
" 1 "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by JOSEPH - 04 February 2025
" On Monday night my flight to Florence was late, arriving @ 23:40 (Versus 23:00). Instead of waiting for the car rental shuttle to the rental centre, I jumped into a taxi to get there ASAP. On the way tried calling NATIONAL with NO ANSWER. Arrived at the centre Midnight, all the lights were off and a security guard positioned at the front door told me everything was closed for the evening. So I took that same taxi to the nearest hotel, spent the night and came back to NATIONAL the next morning. I explained everything to the NATIONAL agent and she rudely told me I was technically a "NO SHOW" last night and that their agent had left the building around 12:30, she had no sympathy or care about the airport security guard story, and that my reservation was terminated and non-refundable. She then told me I shouldn't rent through AUTOEUROPE and that I needed to speak with you because I am their customer and not NATIONALS. I called AUTOEUROPE and you basically said "sorry" but you're on your own since NATIONAL already received the funds. I rented another car (Not NATIONAL) at the airport at an extortionist last minute rate, with both AUTOEUROPE and NATIONAL wiping your hands clean of a truly messed up situation. I've rented from AUTOEUROPE for over 15 years, probably 3-6 times a year and I'm sitting here wondering what I could have done differently? I sent a message to your reservation office and received a link to customer service that was in Spanish and didn't work because my reservation code came up invalid. I don't want anything in return, I'm done with Autoeurope and I'll just rent cars directly from the source because there's no extra value in your service when things gone wrong, and I'm left with paying for 2 x taxi rides, a hotel, a new car rental for a week, no refund or even an apology. I suggest you re-look at your relationships with rental companies and analyse how to protect the client better from their errors. "
" On Monday night my flight to Florence was late, arriving @ 23:40 (Versus 23:00). Instead of waiting for the car rental shuttle to the rental centre, I jumped into a taxi to get there ASAP. On the way tried calling NATIONAL with NO ANSWER. Arrived at the centre Midnight, all the lights were off and a security guard positioned at the front door told me everything was closed for the evening. So I took that same taxi to the nearest hotel, spent the night and came back to NATIONAL the next morning. I explained everything to the NATIONAL agent and she rudely told me I was technically a "NO SHOW" last night and that their agent had left the building around 12:30, she had no sympathy or care about the airport security guard story, and that my reservation was terminated and non-refundable. She then told me I shouldn't rent through AUTOEUROPE and that I needed to speak with you because I am their customer and not NATIONALS. I called AUTOEUROPE and you basically said "sorry" but you're on your own since NATIONAL already received the funds. I rented another car (Not NATIONAL) at the airport at an extortionist last minute rate, with both AUTOEUROPE and NATIONAL wiping your hands clean of a truly messed up situation. I've rented from AUTOEUROPE for over 15 years, probably 3-6 times a year and I'm sitting here wondering what I could have done differently? I sent a message to your reservation office and received a link to customer service that was in Spanish and didn't work because my reservation code came up invalid. I don't want anything in return, I'm done with Autoeurope and I'll just rent cars directly from the source because there's no extra value in your service when things gone wrong, and I'm left with paying for 2 x taxi rides, a hotel, a new car rental for a week, no refund or even an apology. I suggest you re-look at your relationships with rental companies and analyse how to protect the client better from their errors. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by MADALINA NICOLETA - 03 February 2025
" We hope to be very good untill the end, if we will receive the deposit! "
" I haven't received the deposit yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MIRCEA - 28 January 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by YAAQOV - 28 January 2025
" All good "
" Flouent process. All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JASON - 23 January 2025
" All good "
" All was great. No waiting to collect car. Good car. No waiting in return of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 23 January 2025
" all fine from Autoeurope "
" They tried to give a much smaller car and I still had to accept a car not identical to the classification I booked for "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MIRCEA-MIHAI - 21 January 2025
" I appreciate the support given by the helpdesk, to move my rental to another airport. Many thanks. "
" The personnel was friendly, helpful and efficient. I had a good renting experience. I sent feedback to the rental company that the car did not have a window scraper (to remove the ice from the windows). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ROBERTO - 19 January 2025
" 1. Wrong pickup point. 2. Didn't mentioned that the insurance is external by autoeurope and not the rental company. "
" The pickup place was wrong. There is no maggiore on nouva station And nobody answered the phone on maggiore or autorurope. We went by taxi to the nearest maggiore point. At the point the counter said that the insurance by autocar doesn't cover all damages by maggiore itselft but by autoeurope so if there will be any damage they will charge my credit and i will have to deal with autoeurope. So i payed twice for the insurance. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by LUIGI - 19 January 2025
" Staff very friendly. "
" Had an hybrid plug in car with batteries not functioning. The car was not that clean. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by RICHARD - 19 January 2025
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAVEL - 17 January 2025
" It would be helpful if you reserve in your fleet car with winter tires, had to travel to cover with a snow town and had to do it with summer tires "
" It would be helpful if you reserve in your fleet car with winter tires, had to travel to cover with a snow town and had to do it with summer tires "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ROMEO - 16 January 2025
" I will come back. "
" The staff was polite and supportive, and the shuttle service was prompt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RAZVAN DANIEL - 15 January 2025
" Everything was fine, except that I received a Fiat Panda instead of a Peugeot 208 that appeared in the initial description. In the end, the Panda did its job well, especially on the narrow streets of the towns on the island Sicily :) "
" Everything was fine, except that I received a Fiat Panda instead of a Peugeot 208 that appeared in the initial description. In the end, the Panda did its job well, especially on the narrow streets of the towns on the island. :) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STEN - 13 January 2025
" We haven't received our money 900€ yet it has been 13 days since we retrned the car "
" We havent got our money back, "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ANDREI - 12 January 2025
" Everythink was ok. "
" Everything was ok. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by NOEL - 10 January 2025
" Have been using Auto Europe for many years now with only 1 issue that is still being seen to. Otherwise i have enjoyed excellent rentals all over Europe. "
" It was a hassle free rental. Locauto staff very helpful and friendly. Bought Zero Excess insurance as I had trouble with my previous rental in Ireland and am still waiting for a refund from Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CSABA - 10 January 2025
" Went well "
" Fast service. Credit card is a must, unless you have to pay deposit. Drop off was out of office time, but everything went well. Not a scam. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by DRAGOS - 09 January 2025
" The staff was very kind, I didn't have to wait at all neither at check-in, nor at check-out. I didn't have any problems "
" Everything went well, I am very satisfied with Rental Plus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VALENTIN - 09 January 2025
" Recommend! "
" Great value for the money! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by VLAD - 08 January 2025
" Tutto ok. "
" Hertz e super ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CRISTIAN MIHAI - 08 January 2025
" OK "
" ALL GOOD, THE CAR A LITTLE BIT OLD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by DAVID - 07 January 2025
" Good "
" The no-access option was perfect. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARISTEIDIS - 06 January 2025
" The car was not the one I have booked. Even a car in similar category was provided the boot was smaller by 80 liters that was the reason i initially booked the specific model. The was not in good condition with damages on the outside "
" The car was not the one I have booked and it was not in good condition. Many damages on the outside. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by STIAN - 06 January 2025
" Always had good experiences with Auto Europe, but maybe stress when people book RentSmart24 through your platform that they do not have anything but summer tires. "
" - No one there to hand over car, even if I chose this company only because they promote themselves on being there before 7am. - Only summer tires available, in Northern Italy, in late December. Not good enough. The car was unusable. -Very unfriendly response to my comments from their user service. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MILAN, IT - Reviewed by KIAN HUA - 06 January 2025
" Ok. but not the best. As explained above "
" Insurance coverage not clearly explain. As you are car agent. And I have tp pay extra for Full insurance coverage with the car rent company. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHUANPING - 05 January 2025
" Didn't provide clear instructions for pick up on arrival in naples airport. The company rentalplus is out of normal car rental area and requires airport shuttle pick up. No clear instructions were given that we need to call the company upon arrival. Instructions given were, "go front 100m, p5". Horrible experience to walk from airport to the car rental company with luggages. "
" Didn't provide clear instructions for pick up on arrival in naples airport. The company rentalplus is out of normal car rental area and requires airport shuttle pick up. No clear instructions were given that we need to call the company upon arrival. Instructions given were, "go front 100m, p5", nothing else. Horrible experience to walk from airport to the car rental company with luggages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - 05 January 2025
" Always use auto Europe-great service! "
" Excellent service start to finish-friendly professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DUNCAN - 05 January 2025
" It was great "
" I wll rent ahaon "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ALESSANDRO - 26 December 2024
" Overall was okish, The car was nkt very clean, some signs on the pdf report were not visible on the car. The staff, kind and competent, just too pushy. Good value for money overall. "
" At the pick up day, the staff insisted too much to make my buying extra insurances (which I already had bought at the moment of renting the car). At the drop off day, the staff got too picky on a little sign on a wheel, while the guy checked all the rest of the car quite fast. To me it was a bit strange beheviour in combination with the fact that I didn't buy the extra insurance. I might be wrong, but still. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PISA, IT - Reviewed by MARK ARCHIBALD - 24 December 2024
" Check in was great but something has changed, everything was OK with my rental but they try as hard asd possible to find a fault when returning the car, the poor people in front of me had a charge for a very, very minor stone chip. Also charging for snow chains is terrible. I would avoid using them again in the future. "
" Something has changed at Easy Car, now they charge for Snow Chains, these are a legal requirement for any driver in Italy, to charge for them is terrible, it is like charging for wheels as an extra. The service is still great but something has changed, I would not use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ITTAI - 23 December 2024
" Very good, easy and efficient. "
" Overall it was a very good experience. The only con is that they tried to sell me their full insurance although I told them that I already had one with Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTOPHER - 23 December 2024
" Overall all the car was not bad but I don't like cars with missing parts and broken tail lights. "
" The car had some damage and even a broken rear light and I didn't like that. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PALERMO, IT - Reviewed by ALBERTO - 22 December 2024
" Everything went well, except for the car not being clean when we received it, and having many preexisting scratches/small damages. "
" The car had many scratches and was v "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by CHRISTODOULOS - 22 December 2024
" it was good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALVIN - 20 December 2024
" As above. "
" I felt that I was scammed. I booked a Landrover Discovery or a full sized SUV. However, on the day of collection, I was given a Ford Kuga which is clearly not a full sized SUV but a compact crossover. It could not fit in half of my baggages and the 4 passengers that I have. I tried to reason with the staff at NOLEGGIARE and was firmly told that it is according to their car classifcation. I had no choice but to top up 60 EUR per day to upgrade to a bigger car. And even so, the bigger car given was a Skoda Kodiaq (which is just a mid-sized SUV, not even full-sized). This whole booking experience with Auto Europe is so misrepresented. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ROME, IT - Reviewed by COEN - 19 December 2024
" Autoeurope is the best broker I know "
" Before returning the car you are supposed to clean it, meaning washing and vacuum it. The will charge you between 20 and 80 euros if you don't. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MIHAI - 18 December 2024
" Excelent! "
" Top! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by RAMON - 18 December 2024
" very helpful staff. only thing (and it isnot just for sicily by car) but return signs for car hire cars are not very visible at Treviso airport. "
" very good reception, nice car, no problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by FLORIAN - 18 December 2024
" I had positive experience with AutoEurope in July 2024. Cannot say 100% the same with this second experience in December due to Budget experience Looking forward to receiving the final report from Budget and the release of the blocked amount in my CreditCard "
" Not positive. The car provided to me had several damages on the outside and no notes or report was handed to me. I was "asked from Budget staff to take photos of the vehicle without any specific instructions on what to do with the photos". I had purchased full insurance from AutoEurope but "Budget staff comment was that we do not recognize this insurance at all". Moreover the car provided was not in good technical conditions. The Clima/AC was not working all the time, meaning sometimes was working and sometimes was not. And the Engine light showed up during the second day. I have to say it that Budget experience was totally the opposite of the one experienced with Europcar of Bari Airport back in July 2024 "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TREVISO, IT - Reviewed by ANDREJS - 17 December 2024
" All good "
" Fast service. Convenient working hours for Ryanair flights "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by CLAUDIO - 13 December 2024
" Autoeurope provide value for money rentals "
" The car that was provided was in a very good condition and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FABRIZIO - 12 December 2024
" Best solution price-wise "
" The car was cheap, but a very basic model, not even the hand-free phone system "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FLORENCE, IT - Reviewed by HELEN - 09 December 2024
" Nothing experienced "
" Sixt car rental was excellent. With Auto Europe I never received the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CARLOS - 04 December 2024
" This is the first time that I have problem with some car rental with auto Europe "
" The car was totally different than a car that I reserved, it was completely dirty, with a big bump on the right side and scuffs and marks everywhere, when I dropped off, they say that there was a bad Sound on that wheel, Obviously, because of the bump, I hope they don't want to charge me anything, and I have also an argument with the guy because he was very unprofessional and aggressive with me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by AURIMAS - 04 December 2024
" Good "
" The outside of the car had poor cleaning. Some parts (bumper and etc.) had big scratches. But pleasant communication at the counter, quick service to get the car and drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by PAUL - 01 December 2024
" Customer service was swift "
" Awesome swift "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 30 November 2024
" Thanks for being so gentle and hassle free "
" They give us Kia Spotage it was great and they where very helpful. Next time I will hire from them for sure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MIHHAIL - 24 November 2024
" Very good! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 24 November 2024
" Whilst the car was in good condition and fine in isolation, and the staff at Drivalia were friendly and efficient, as I said above, this rental did not meet my expectations and I feel I was misled. "
" I ordered an Alfa Romeo Tonale. But was allocated a Nissan Qashqai. Whilst I appreciate a particular model is not guaranteed, and I have no problem with Qashqai's (I used to own one), I complained that a Nissan is not at the same level as an Alfa Romeo and if the Alfa was unavailable I would have expected a better alternative. However the attendant at Drivalia said that they were both classed at the same level and no other cars were available. So I had no choice other than to accept it. I think showing an Alfa as the class of car during booking process and then allocating a Nissan instead is a misrepresentation and I was misled. This made it awkward for me when I met my customers as I wanted to make a better impression. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by GREGORY - 23 November 2024
" Great that I can see the options and the website works so well. And the customer support is available if needed. "
" They were very friendly. I was surprised how friendly they were. The most friendly experience in 30 years of renting cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TOOMAS - 23 November 2024
" Super "
" New car and good staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FARIDA - 22 November 2024
" ______ "
" I asked for a Pegeaut 208 and they gave me a very old and very used Lancia Y. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ODED - 21 November 2024
" Good experience. I will use Auto Europe and Rentsmart24 next time "
" efficient, helpful and value for money "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DAVID - 19 November 2024
" We had a problem with the car - a cut in the tier. We replaced it and paid for it and were promised a reimbursment. We are still waiting for that refund and Auto Europe ignores our emails "
" Good car "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HETAL - 19 November 2024
" Same as above "
" The car company tried to scam me into claiming there was €2000 damage to the car from hail stones. The damage was light and only visible under specific lighting conditions if you studies the car for a long time. They never inspected it like that when they gave me the car. Then when I asked for simple evidence that I could send my insurance company they kept threatening to send their debt collection people. In the end, it took my insurance company calling them and asking for justification and then they backed down and never heard from them again. This was a complete scam - they keep charging people over and over again for the same damage which is impossible to see unless you are really looking hard for it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ROME, IT - Reviewed by FABRIZIO - 18 November 2024
" I am thoroughly satisfied "
" I can't complain about anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PHILIPPE - 18 November 2024
" I consider AUTO EUROPE shouldn't offer this kind of company service "
" First, we had to wait 45 minutes at PMO airport before a shuttle can bring us to the car location. They refuse to bring family to the car location, so they had to wait 1 more hour at the airport until I can come back to pick them up ! They pretended my VISA PREMIER card was not valid for such rental, and forced me to pay 1000 (ONE THOUSAND) euro more for an additional insurance subscription (520 €) + 500 € deposit. Their own contract mention they accept VISA PREMIER, without saying if they require a "debit" or "credit" visa premier card. In theory, they offer interesting pricing, in realty it's the worth choice anyone could make ! Please check Trustpilot feedback, and stop recommending such company : https://www.trustpilot.com/review/easycarhire.it "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by NIKOLAY - 17 November 2024
" Will definitely use their service again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DANIEL - 17 November 2024
" Autoeurope was no responsible when we reached them with our incident with Noleggiare "
" The people at the counter told us that in order to deliver the car we had to pay an additional insurance, even when our initial reservation had insurance already paid. Also an alert popped up in while we were driving 1 hour after pick up informing that the car had low coolant level, we called road assistance and no one spoke English or Spanish, and finally when we reached someone, they told us to go buy and refill the coolant by ourselves, "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VENICE, IT - Reviewed by KELLY - 14 November 2024
" Again, just awful "
" Awful. They rented me a car that broke within a day of rental and then refused to bring a replacement. I had to drive 3 hours it of my way to replace. Then they charged me $500 for damages to replacement car that I had nothing to do with. And drop off was a nightmare. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by TATIYANA - 13 November 2024
" Please refund "
" I was late only 15 minutes after requested pickup and my reservation was cancelled. Then it was said that the credit card should be 3 months before the expiration date. So I didn't even pick up the car and went to immediately to another car rental office. Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MICHAL - 12 November 2024
" Allways a good deal. "
" No problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by JASON - 11 November 2024
" N/A "
" Online Check in not available when booking with Autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREJS - 08 November 2024
" Good offers "
" Good staff and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALEKSANDER - 08 November 2024
" All in line with expectations. "
" Everything ok. Very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KLOCHKOV - 06 November 2024
" Disaster and total disgrace "
" Rode and abusive staff. Provided a smelly vehicle that had issues with brakes. They took advantage of me as I was with my 3 children and my wife late at the evening. Totally unacceptable behaviour and disgraceful service. At the drop off, they only collected a key and did not provide me with any documentation that they collected, checked and verified the car. I still do not know what is the status of a car drop-off as there was zero communication from SICILY BY CAR. Unbelievable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by TOMS - 05 November 2024
" nice deals as always "
" I got a brand new car for an extremely low price. There was a free shuttle from the airport which was easy to locate and all the stuff members were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by ARVID - 05 November 2024
" Reliable. "
" Gentile staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MARKO - 05 November 2024
" Other than the car they offered me and the credit card debacle ot was ok. Also I never saw anyone check the car so thoroughly when we bought it back. "
" We had to pay additional almost 150 eur for second driver because I had 2 debit credit cards and the other we had was from my wife. Also I got Fiat Panda instead of Renault Captur or similar. They said it's for 4 persons so it's similar. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BARI, IT - Reviewed by ISTVÁN - 05 November 2024
" It was ok. "
" It took so much time to get the car due to the long waiting time before the desk. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by RICHARD - 04 November 2024
" See above comments "
" I was denied my rental because I did not have an International drivers license. For 30 years I have been renting cars in Europe and never once did this happen. I notified your customer service who couldn't help and assured me I would get a full refund. It has now been 1 week and still no refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by OLIVIER - 03 November 2024
" When taking out the reservation on the Auto Europe website, we took out an insurance which provided full coverage on our car rental. When getting to Noleggiare to pick up our car they indicated the insurance had no validity for them and we needed to take out insurance with them. We called Auto Europe customer service center to told them we needed a refund and were told, very rudely by the representative, that our reservation was not refundable not changeable and were hanged up on ! Needless to say this is a misleading sale on an insurance option that had no validity and should have never been offered but rather the one from Noleggiare which we had to pay on top of this one. As a broker/intermediary offering such services it is your duty of information to me and worse your responsibility to reimburse me for misleading sale which was declined by your customer service. We will be obviously filling a complaint to stop such type of ludicrous behaviours and report this matter. "
" the lady at the counter was quite unfriendly and indicated there were no Fiat 500 available whereas when we went to pick up the car in the upstairs garage there was one and we were able to switch it. We were supposed to receive a copy of our contract by email updated but we never received it. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by AUSRA - 03 November 2024
" Great and easy expierince "
" The counter staff was polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by KIM - 03 November 2024
" There is a long walk to pick up and drop off the car . Everything else was fine. "
" Everything was fine except for the long walk from the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PAUL - 02 November 2024
" It was good. "
" AutoEurope said, after I took the full insurance, that the rental car agency would try to up-sell me on insurance. SicilyByCar did that. When I declined, the agent gave me 100 reasons why AutoEurope's coverage would not cover me. I still declined but it made me nervous. Driving through Cefalu, a driver in a parked car opened their door into our car and scratched it. I was worried about that. When I dropped off the car, the agent declined to look at it, saying "you have full coverage, no problem" I am angry about getting jerked around when we rented the car!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by BELINDA - 02 November 2024
" Auto Europe are often incorrect about the location of the rental office. Often says in airport but usually that is not the case "
" They were very far from the airport en l when you site said the office was in Airport. Early morning drop off would incur €40 charge plus €40 taxi. They have me a smaller car than I booked and tried to trek me it was a free upgrade. They tried to charge me €25 for not having cleaned the exterior, in a lifetime of renting cars I have never been told this before and the car was barely dirty, just normal for the time of year. The staff member on return was very courteous but kept me waiting for almost an hour before driving me back to the airport because he was alone and customers kept on arriving to collect rentals. Good thing I had plenty of time before my flight "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JAN - 01 November 2024
" So far I am satisfied and I hope to receive the reimbursement for the charged scratches soon as I paid for full damage coverage with Auto Europe. "
" No personal handover of the car. No warning I have to make my own documentation of the present damages. Car had 19 documented damages but you may easily overlook another non-documented damage which they will charge for. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
PALERMO, IT - Reviewed by MAGNUS - 31 October 2024
" Easy to compare and select. "
" Efficient an friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FERRARA, IT - Reviewed by ROLAND - 29 October 2024
" Recommend "
" Everything went smoothly. I appreciated that the staff asked us to bring the receipt of the gas station. This helps to avoid misunderstandings "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ERAN - 29 October 2024
" Same as article before "
" 1. When reservation was made it seemed that Sureprice were located IN the terminal - but no. 2. Our flight was delated and we tried to contact Sureprice before 23:00 - but no reply. 3. We tried to contact auto Europe for support - but no reply. 4. Sure price is not a rental agency - this is AutoOne. 5. We got an email from Surprice that our contract is in place and that we can pick up the car the next day with out any changes in the terms. 6. We arrived next day and we were told that due to our "no show" the day before, our contract was canceled and if we want rent from them it will cost us 332 euros. 7. We argued and they finally approved 32 euros only, and we accepted. 8. The car we got was a Seat Arona which is by far less in quality than the Audi we reserved. We are not satisfied and we will probably not order via you website again. One of the problems we saw is to many Middle companies. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ROME, IT - Reviewed by HARALAMBOS - 28 October 2024
" very good "
" good service , very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by INES - 26 October 2024
" Nice car, good condition, full equipped "
" It was all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GINTARAS - 26 October 2024
" Very friendly website and easy to use it. "
" Very kind and helpful staff at the renting office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LECCE, IT - Reviewed by IGOR - 26 October 2024
" I am using the service of autoeurope for at least 10 years...usually it's happened well and i have always found what i was looking for , value for monay. Only remark concerning some drop-off experiences with local companies, due of willing obtention of extra fees.... "
" Fast and good service at drop in, only remark is that the location of station in Lecce is very far away from center, (40 minutes walk )... At the drop-off, because the traffic condition arriving to airport at Bari with 30 minutes late figured in the contract, the company has charged full extra day of renting.....the local agent at drop-off was very unpleasent and it is pitty, that after the nice visit in south italy, the last local experiance was spoiled the good impression about this company "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
VENICE, IT - Reviewed by MICHEL - 24 October 2024
" I contacted auto europe for assistance with the drop off problem I had and I have yet to hear back from them "
" They are scammers. When I dropped off the car they marked pre-existent scratches as new and "severe damage to the car", and in addition a small cosmetic scratch that can be rubbed by cleaning was also marked as "severe damage". They want to charge me 670 Euro for these supposed damages. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BARI, IT - Reviewed by EMIL - 24 October 2024
" + "
" ... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DMITRI - 23 October 2024
" Excellent! "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEN - 23 October 2024
" Sixt did not want to honor the price (they had booked a car above the class that I had booked and paid for, and wanted me to pay extra for it and di not give me other options). I think it was their fault, but in any case I do not want to use AutoEurope after this experience as it is clear I cannot trust that I get the price and car that I had booked. "
" They tried to scam me into paying more than double because I arrived later than shown on booking. It took me a long time of arguing to keep my original price. It was clear that they did not like that I had booked via 3rd party and did not want to honor the deal. I do not plan to use neither Autoeurope or Sixt again as I think your own agreements are not solid enough. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by TOMMY - 23 October 2024
" as always very good. "
" too much waiting upon checking in fo the car and afterwards we needed to take a bloody bus to the parking area to pick up th e car. why not go there before hand ? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TADAS - 21 October 2024
" My rental experience with Auto Europe was worst I ever had with car rental companies. I have boked a car in Bergamo Airport from October 9th to October 13th, voucher number EU217712752. Unfortunately, my flight was delayed multiple times after boarding so I couldn't anticipate the arrival time. After landing in Bergamo airport 22.15 I tried to reach "Felirent" many times but they didn't answer the call. I tried to call Auto Europe many times but no luck neither. I was left without any help despite saying assistance 24/7. The other rental companies were waiting for late customers but that was not a case with "Felirent". I was forced to rent a car over the counter and pay ridiculous amount of money. My reservation with "Felirent" was paid in full so I was expecting to pick up the car next day. Next morning I have reached "Felirent" office by phone and explained the situation. I got the answer "Come to the airport and call us". I drove all the way back from Bresca to Bergamo airport jus to figure out that my reservation was canceled and there is no car available for me. I was suggested to call Auto Europe. Auto Europe assistant (Vanessa?) said that situation should be solved by "Felirent" and there is no refund for canceled reservation. "Felirent" manager said he didn't have any cars available despite the fully paid reservation and assurance over the phone to come to the office. It clearly indicates that "Felirent" is not honest company. The same thing applies to Auto Europe: why you didn't try to help me by answering the phone calls or arranging another reservation? My reservation was paid in full and I have reached rental office as soon as I could. The least you can do in this case is to refund my reservation fee. It won't make the extra expenses, the time waisted and the feeling of being trapped in dishonest business. "
" My rental experience with Auto Europe was worst I ever had with car rental companies. I have boked a car in Bergamo Airport from October 9th to October 13th, voucher number EU217712752. Unfortunately, my flight was delayed multiple times after boarding so I couldn't anticipate the arrival time. After landing in Bergamo airport 22.15 I tried to reach "Felirent" many times but they didn't answer the call. I tried to call Auto Europe many times but no luck neither. I was left without any help despite saying assistance 24/7. The other rental companies were waiting for late customers but that was not a case with "Felirent". I was forced to rent a car over the counter and pay ridiculous amount of money. My reservation with "Felirent" was paid in full so I was expecting to pick up the car next day. Next morning I have reached "Felirent" office by phone and explained the situation. I got the answer "Come to the airport and call us". I drove all the way back from Bresca to Bergamo airport jus to figure out that my reservation was canceled and there is no car available for me. I was suggested to call Auto Europe. Auto Europe assistant (Vanessa?) said that situation should be solved by "Felirent" and there is no refund for canceled reservation. "Felirent" manager said he didn't have any cars available despite the fully paid reservation and assurance over the phone to come to the office. It clearly indicates that "Felirent" is not honest company. The same thing applies to Auto Europe: why you didn't try to help me by answering the phone calls or arranging another reservation? My reservation was paid in full and I have reached rental office as soon as I could. The least you can do in this case is to refund my reservation fee. It won't make the extra expenses, the time waisted and the feeling of being trapped in dishonest business. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by KEVIN - 21 October 2024
" The second driver charges that Autoeurope indicated we not correct and we were charged €15.76 per day instead of €13.12 (€23.76 more in all) "
" The vehicle was given to us with a damaged tyre (during the pickup, we were given to understand that the tyre was changed but in fact it was not). This could have been very dangerous especially since we were driving on a motorway. On returning the car we were charged €180 for a very insignificant scratch to the ally wheel "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by MARK - 21 October 2024
" Meh "
" The size and class of car we reserved and paid for was unavailable and a smaller vehicle was passed off as being "or similar." It was not and made for a cramped ride for four people with luggage. A Land Rover Discovery is not the equivalent of the Mercedes SUV we were stuck with. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANDREAS - 20 October 2024
" Great, would auto Europe also support regarding the damage management? "
" Nolegiare wants to charge me for a damage I did not do. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by MORENO - 19 October 2024
" We did receive any practical assistance from auto Europe even though the error was their responsibility. "
" We've dealt with Maggiore in the past and found then to be very good. On picking up the car we were refused the rental as we did not have an international license. They did not offer options. Advised us to deal with the broker, auto Europe . We were not advised of the need for this license by auto Europe. We have never been asked for this license in the past, with thirty years of rental/driving experience in Europe. This was clearly an oversight on the part of auto Europe and yet we are now required to play a €75 cancellation fee. Thanks to the help of a competing firm we found an alternative with a small rental company that literally rescued our vacation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MARCEL - 18 October 2024
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by KELD - 18 October 2024
" all in all a very nic e service "
" very nice service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by SANJAY - 17 October 2024
" Really poor. Please see my comments above. I contacted Auto Europe regarding the case and was told that what happened to me is impossible. I had to repeat several times what happened to me but the operator kept insisting that it was not possible and that I should not have left without a car. Well that exactly what happened. She also told me that I was not entitled for a refund. I had to go to the airport again and Keddy told me that Auto Europe should refund me as Keddy cancelled the reservation. Could you please confirm my refund is on the way? "
" We did not get the car. The staff was extremely rude and refused to provide explanation why they did not give us the car. I had a sworn translation of my license apostilled by the Italian court as required by the Italian law but they still dot no accept it. They told me that they will not give me the car anyways and I should call Auto Europe to sort our my situation. So, I had to leave without a car that night. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CEILIS - 16 October 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTIS - 16 October 2024
" Positive experience, everything satisfied. "
" A very professional team. Quickly solved the small problem that arose. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ALEXANDRU BOGDAN - 16 October 2024
" Everything was absolutely great except for the state of the car. It was pretty banged up, a lot of pre-existing body damage but fortunately nothing that caused us any problems. "
" Excellent value, all the staff I encountered was professional and a smooth overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TREVISO, IT - Reviewed by GEORGE - 14 October 2024
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MIRCEA - 12 October 2024
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAMEZIA TERME, IT - Reviewed by DOMENICO - 11 October 2024
" Very good experience "
" Very good experience. Just Ihad to phone twice to receive the signed contract by mail and the car had a serious dent marks on the rigth rear side "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ENRICO - 11 October 2024
" Drivalia must be avoided and auto Europe has to choose better his partners. "
" At return I filled in completely nera the airport, but the indicator was not workings properly, I explain to the guy from Drivalia but he couldn't talk Italian and his English was very poor , as well! I left the petrol receipt also and he told me ok, ok.. but after that they charged me filling service plus 12€ of diesel. I called, wrote email, wrote WhatsApp messages... nobody answered!!! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by MILAN - 11 October 2024
" . "
" My deposit money are still not on my account "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MILAN, IT - Reviewed by TEODOR DANIEL - 11 October 2024
" Very professional. "
" Very professional. I highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by ANDERS - 10 October 2024
" On time, fresh car, no complaints and no overselling of insurances - worked well "
" Very friendly staff at the airport - met the same persons a few time and they are always good to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GIUSEPPE - 09 October 2024
" See above "
" No complaints. Everything went smoothly and we enjoyed the experience including the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by FLORIS - 09 October 2024
" All smooth, but also went with zero excess. "
" Whike finding the lot was a bit unclear, the physical dropoff was super easy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MODESTAS - 09 October 2024
" Everything was good and smooth "
" Everything was good and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by KAMESHWARAN - 08 October 2024
" There was no bad experience, it was very easy, simple, not too many questions. I would highly recommend. Being an US resident you dont need to worry, it was lot simpler than other us brands "
" Very smooth pick and drop off experience with the friendly staff on both Venice airport and roma termini. It was my first time taking a full electric car and the staff was very helpful in explaining all the details needed to know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SARA - 08 October 2024
" It was an awful experience- never happened before on cars that I rented through your website. This company shouldn't be allowed to do client facing business- they live through scumming the clients "
" The car was in very bad conditions full of damages. I did the mistake of not taking a picture and checking all the damanges and they attributed to me when I came back 2 damages that were evidently already there. It was physically impossible to do the damage near to the wheel without damaging other parts of the car and it was in black same colour as the rest of the damages. They provmceeded to charge me 309 eur. they are a scam: they attract people with low fees and then they charge iextras. They shouldn't be in your website! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by THOMAS - 08 October 2024
" After using other rental companies I would use Europe car first "
" Just hassle free. Extremely quick deposit refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by YOUNGJOO - 07 October 2024
" Auto Euorpe and Sixt are terrible, it's nightmare. I rent a car by Auto Europe in Sixt Venice Mestre Italy. I have EU driver license from Greece (I am Korean but I have residential/work permit in Greece)and I think there is no issue to rent a car in Italy because it's EU driver license. I also rent a car in Spain, France, Croatia, Malta and UK. But Italy Sixt deny my driver license because it's Greek, no English. It's according to Italy law even it's EU driver license you can't rent a car if it's not English, or Italian word!!!!! So I can't rent a car they ruined trips of my 70 years parents and me and my younger brother. They came to Italy after 12 hours flight. But Autoeurope didn't help me anything even I called them and even send e-mail, etc. I just waste my money. Even they didn't reply my e-mail at all and they didn't return my money even partially. My 430 eur money is just went away without anything and they just swallow my money easily Actually I want to accuse both of them in Europe Union Nowadays with google translate, AI function we can translate the language. It's totally anachronistic. I can't accept their behavior and they just stole my money and ruin the vacation, no reaction or help at all "
" Auto Euorpe and Sixt are terrible, it's nightmare. I rent a car by Auto Europe in Sixt Venice mestre Italy. I have EU driver license from Greece (I am Korean but I have residential/work permit in Greece)and I think there is no issue to rent a car in Italy because it's EU driver license. I also rent a car in Spain, France, Croatia, Malta and UK. But Italy Sixt deny my driver license because it's Greek, no English. It's according to Italy law even it's EU driver license you can't rent a car if it's not English, or Italian word!!!!! So I can't rent a car they ruined trips of my 70 years parents and me and my younger brother. They came to Italy after 12 hours flight. But Autoeurope didn't help me anything even I called them and even send e-mail, etc. I just waste my money. Even they didn't reply my e-mail at all and they didn't return my money even partially. My 430 eur money is just went away without anything and they just swallow my money easily Actually I want to accuse both of them in Europe Union Nowadays with google translate, AI function we can translate the language. It's totally anachronistic. I can't accept their behavior and they just stole my money and ruin the vacation, no reaction or help at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by MIKLOS - 07 October 2024
" ... "
" ... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JIHAD - 07 October 2024
" As stated above. "
" Our experience wasn't good at all. Noleggiare didn't have the full size autoeurope displayed to us. Any equipment they had was smaller and doesn't fit with our luggage. When we decided to upgrade Noleggiare didn't acknowledge any payment we made to Autoeurope and we had to do a new contract with them. We called autoeurope and explained the situation and they didn't help much. We request full refund of what we paid autoeurope. As they didn't do any service to us. This review can be changed if autoeurope cooperates with our refund request. The rating we gave the vehicle is for the latger car we fully paid to Noleggiare. Looking forward your full refund. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by ANDREW - 06 October 2024
" Very positive experience "
" Very efficient welcome and reception "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SAMUEL - 06 October 2024
" not a bad deal "
" they tried to renege on the "no extra charge for a 2nd driver" promotion, but eventually relented "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALEKSANDAR - 06 October 2024
" Well, I don't know if you realize but number three and number five points from the survey are almost the same! "
" Well, we receive an upgrade for the car however, I really didn't want to have a better car because I really wanted to have a jeep also manual instead of automatic. Are you had problems with the returning and also I didn't receive my deposit back so I am not really happy about it. All good. I do think the stuff is very friendly and professional and I'm really thankful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DONNA - 04 October 2024
" HORRIBLE STRESSFUL BEING RIPPED OFF AUTO EUROPE NEEDS TO TELL PEOPLE THE MOST IMPORTANT THING ABOUT THEIR RENTAL IN BOLD LETTERS AT THE TOP OF THE VOUCHER, NOT BURIED IN TINY WRITING ON PAGE 4 OF A FIVE PAGE VOUCHER. IT'S CLEARLY DONE TO DEFRAUD PEOPLE. THAT'S THE INTENT. REALLY BAD "
" The guys at Gold car were ridiculous, they wouldn't give me the car because in tiny writing on page 4 of a 5 page voucher, NOT IN THE BEGINNING WHERE ONE COULD SEE IT AND PLAN OR CANCEL IN ADVANCE, AUTO EUROPE states one must have a international driving license. I've rented from GOLDCAR before, in Italy, with my regular license. I want my money back. I couldn't call AUTO EUROPE from the airport because it's a number in Germany. THe stress and MONEY you cost me was absurd i got ripped off and then AUTO EUROPE ripped me off by not refunding my money. I have rented MANY cars from AUTO EUROPE over the years including this year. This was the worst experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by OFER - 04 October 2024
" As I mentioned up. Your insurance wasn't enough "
" It's a shame that the insurance through you was not enough and they convinced me to take out additional expensive insurance for €175. The vehicle we ordered was not (Rengler) but in the end we got a Seat Arona which is in the same category but far from being as comfortable and tall as we wanted. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BARI, IT - Reviewed by ANTONI - 04 October 2024
" I want a refund of the money that was deducted from my credit card. "
" I looked at my documents and saw in them that you took money from me twice for insurance and a child seat. I paid once when booking and then again when receiving the car. I would like a refund on my credit card. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WILLIAM - 04 October 2024
" Thanks Auto Europe! "
" Thanks Enterprise! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PAGONA - 04 October 2024
" The experience was horrible as I mentioned above and I sent you an email after I had a chance to message autoeurope.ei "
" When I arrived to pick up the car in Milan, I was told that the money and the insurance that I paid for through Auto Europe would not work and that I had to pay $700 security deposit which you mentioned but they also charged me 788.12 euros I was given a car that was twice the size of the car if not, three times the size of the car that I requested after doing the paperwork, he took us to the car and I told him this would not work and he says it was too late. I was stuck with it then the tire pressure was low. He told me I had to wait an hour to get air put into the tires so on top of being charged additional insurance because he said that the insurance that I purchased from y'all was not gonna cover the car on top of a $700 security deposit all I could do was pay it I am so upset and so disappointed in this, I couldn't walk away because I had no other transportation as I spent 18 days in Italy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by SHAWN - 03 October 2024
" We would not recommend Drivalia at all!! "
" Did not speak English well. Also at drop off there was no one there to inspect the car. They send us a email after, accusing us of damage and charge additional 325 Euro on our credit car and no way to communicate with them to dispute. We did not create any damage to the car . How do we let them know We also have rental with Insurance with CDW coverage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BARI, IT - Reviewed by JORGE - 03 October 2024
" I am thinking that it may be less expensive and complicated to just rent a car when I get to wherever I need one so I don't over pay. "
" The counter staff did not look at my voucher where I had already paid for complete insurance coverage and told me I had to purchase it. This cost me an additional +$30 a day. I was also charged another daily rate for the car. So I feel I paid double what I expected. I will be challenging this when I get home. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NIKOLAI - 03 October 2024
" Хороший сервис, чистые новые машины, приятные сотрудники. "
" Третий раз за год бронируем в Ламеции, очень довольны. Хороший сервис, чистые новые машины, приятные сотрудники. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DMITRY - 03 October 2024
" Great. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KEYVAN - 03 October 2024
" Good platform to compare and filter many rental options. "
" The vehicle was in a good condition; pick-up and drop-off facilities were a little too busy. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by FEDERICA - 02 October 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by RADU - 02 October 2024
" i found travelers that used other companies paid much less for the rental part "
" location of pick up and return far away from the airport. one shuttle bus every 20 minutes more or less "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - 02 October 2024
" I have another car booked for a month's time with auto Europe in Croatia. I hope the Italian experience was a one of and rentsmart24 was the issue but if I arrive and I have the same scenario. Where they refuse to accept auto Europe insurance the. Why should I pay for something that is invalid . I lt ruined the start to our trip and gave us not only cause for concern regarding insurance but also we felt we had paid Auto Europe for something invalid and therefore wasted our money.. "
" In arrival there was no staff member, only staff at parking and go, who were unwilling to assist. When the one staff member from rentsmart24 did arrive, she took considerable time to process the bookings. It was over an hour from time of arrival to handover of keys.. the most frustrating thing was we paid Auto Europe for the insurance package and the first thing we were informed was that rentsmart24 do not accept auto Europe insurance and we would need to purchase their insurance or travel without.. the second frustrating thing was damage to the car not noted on the paperwork, meaning a further delay to return and queue again to show photos of the damage to car before we left the rental area .. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VENICE, IT - Reviewed by JOSEPH - 01 October 2024
" I HOPE AUTOEUROPE WILL GET BACK MY MONEY, BECAUSE I GOT NO SERVICE AR ALL FROM THIS BOOKING "
" I HAD A RESERVATION WITH MAGGIORE IN TREVISO AIRPORT. WE HAD A DELAY OF 1 HOUR 20 MINUTES AND EVEN IF THE AGENT HAD OUR FLIGHT NUMBER, THE OFFICE WAS CLOSED AT ARRIVAL. THE OTHER OFFICES WERE OPEN , WAITING FOR DELAYED FLIGHTS. UNEXCCAPTABBLE SERVICE. NO ANSWER ON TELEPHONES NUMBERS FOUND. I HAD TO RENT A NOTHER CAR DIRECT FROM OPEN OFFICE THAT COST ME TWICE THE PRICE I HAD PAID FOR WITH AUTOEUROPE. I HOPE AUTOEUROPE WILL REINBURSE ALL THE MONEY PAID BACK INTO MY ACCOUNT. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by INDREK - 30 September 2024
" Overall good experience "
" Good value for money, efficient staff at MXP "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by EFSTATHIOS - 30 September 2024
" A+ "
" A+ "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JUHANI - 30 September 2024
" Reliable "
" Quick shuttle, no fuss at the ofiice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by SUZANNE - 30 September 2024
" The car was located at a parking lot not with other car rentals at the airport. This was not explained very well on the voucher. We had to take a taxi to the lot. You should give accurate instruction on how to get there and where you are going other than just an address. It took us a long time to figure everything out. There was a long line of people to pick up cars and that took another hour or so. The agent was very nice though. The car was dirty but at that point we didn't care. The whole process took a lot longer than necessary. We also had to take a taxi back to the airport. "
" The car was located at a parking lot not with other car rentals at the airport. This was not explained very well on the voucher. We had to take a taxi to the lot. You should give accurate instruction on how to get there and where you are going other than just an address. It took us a long time to figure everything out. There was a long line of people to pick up cars and that took another hour or so. The agent was very nice though. The car was dirty but at that point we didn't care. The whole process took a lot longer than necessary. We also had to take a taxi back to the airport. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by ALBERT - 30 September 2024
" Very easy to rent with Sixt. "
" Counter folks were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ARIE DAVID - 29 September 2024
" Thanks "
" All was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GIOVANNI - 28 September 2024
" I was asked about the country where i live, i provided a credit card from a diff place because i still didnt get it. We just move to a different country, I suggested to use my mother in law address to fix the issue, but nothing. They lied to my face saying that they could check my residency if i was lying about the country i am living. This is absolutely not true, and that prove how you treat your customers. The issuer of the card shouldnt be an issue to reduce risk for you, all you care should be to have the car back in the same conditions. I asked for a refund and it was rejected. An awful service, lack of customer service. "
" I didnt get the car, your staff didnt make any effort to solve the issue, i propose a fix according to your rules and they didnt listen at all to the circumstances. Awuful service, and lack of customer service. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PADOVA, IT - Reviewed by LUIS CONSTANTINO - 27 September 2024
" Everything went very well but there was a fundamental issue concerning the insurance. I bought full insurance with AutoEurope and when I got the car at the Europcar counter I was told that in case of damages I would be charged and I would have to deal with the insurance reinbursement myself with AutoEurope and they would not be accountable. They offered me to get the Europcar insurance but I did not want to pay twice for the same product. Apparently this is a recurring issue with costumers. Next time I rent a car through an intermediary agency like AutoEurope I will not buy the insurance and instead get it directly with the rental car company. This is a safer option to go with as a costumer in case of vehicle damages. "
" All went fine. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by LESLIE - 26 September 2024
" Poor communication "
" No information provided by auto Europe on who to contact to get to the rental company "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PAVLOS - 26 September 2024
" The leading company in the world of car rental! "
" Good company with flexible opening hours, I picked up the car at no extra charge relatively late since our arrival was 10:30 in the evening! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CARLOS - 26 September 2024
" Not satisfied not happy at all, I hope to get a refund from your side "
" We dos not get the car at the rent a car and had to go an pay €600 at another company instead of the €150 we already paid at Auto Europe. I had sent two emails and nobody has responded yet "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by ARAKSI - 26 September 2024
" Overall pleasant experience "
" Long waiting time during pick-up due to malfuctioning printer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by SIGNE - 25 September 2024
" A small car is very good to drive in Italy and our Opel Corsa drove very safely even in the mountains. "
" The service was very pleasant. The car had small dents, but they did not hinder driving. Returning the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by JOHN - 25 September 2024
" I was double charged for the one way fee. So I believe it should be made clear whether the one way fee will be paid by Autoreurope or by Budget. "
" I was double charged for the one way fee. So I believe it should be made clear whether the one way fee will be paid by Autoreurope or by Budget. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CHRISTIAN - 25 September 2024
" The only annoying issue that happens all the times is the threat from the rental company that if we don't insure the car with their policy, we will have problems in case of accidents, even if we have the full cover at Autoeurope. "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by MARIO - 25 September 2024
" Unclear conditions made me believe I had taken full insurance for the price "
" Expensive insurance ended up doubling the cost of the rental. Vehicle was not what we had requested "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by AMOS - 23 September 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEYVAN - 22 September 2024
" Useful comparison tool but perhaps we got an old car because we booked with Auto Europe. "
" The car had travelled almost 100,000km, the windscreen wiper fluid reservoir was empty and one of the headlights did not work on low beam. These two defects are safety related issues. The exhaust fumes also smelt like the engine was running out of tune which means we spent more on fuel than necessary. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by URO? - 21 September 2024
" They gave us underpowered chinese car which was struggling uphills with AC on. I didn't expect such a low cost car for this kind if money. There was no outside temperature on display, even AC settings has no temperature parameter! "
" They gave us underpowered chinese car which was struggling uphills with AC on. I didn't expect such a low cost car for this kind if money. There was no outside temperature on display, even AC settings has no temperature parameter! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by BASSEM - 21 September 2024
" Very bad "
" It's was very bad experience, the car that I rented stopped on the main road in bologna and it's took more than 3 hours to send the truck to pick up the car, I missed my flight and it's coast me a lot of money to get to Verona and buying new flights tickets, I don't know who will refund me this money back . I'm waiting for your response "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JAKOB - 20 September 2024
" Did not get the car class i wanted but larger which is not great in Italian towns. The car was a long walk from the office at Milan waisting precious time. "
" Did nn "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by CHRISTIAAN - 19 September 2024
" While Europecar is very available, shrugging off problems onto the smaller companies they work with feels unacceptable. It's both not friendly towards customers, not towards the companies they work with. If friends ask how to rent a car on their vacation, I would mention AutoEurope, but with a big disclaimer on transparancy and my user experience! "
" We arrived at the counter where we encountered a very disinterested staff. We were told our card was not accepted for making the deposit. They kept referring to their website, stating this was clearly mentioned. However, the page is only available in Italian, making it less user-friendly for non-Italian customers. The staff was very dismissive of our problems and when we finally paid the 500 euro insurance, we were thrown the key and from far away pointed towards our car. The document we had to sign was not filled in properly, with my document numbers being filled in wrongly and personal information being completely incorrect. At this as well, the staff was dismissive, stating "It's all OK, you have full insurance". We also were assigned another car than requested and had to wait a long time before we finally were able to leave as the staff was "waiting for license plate confirmation". The car itself drove like it was at the end of its life and shifting gears sounded like we were further damaging it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by SILIVAN VALENTIN - 18 September 2024
" It was perfect, as always! Thank You! "
" They were great! Everything went smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MIHAI-ADRIAN - 18 September 2024
" Good experience with professional people. "
" Fast, simple and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HAREL - 18 September 2024
" I'd expect Auto Europe to credit me for the difference between the lower-lever (Rav-4) car I got, and the one - particularly mentioned in the contract. "
" Apparently, NOLEGGIARE did not respect Auto Europe's care type, and precticall DOWNgraded it to a lower-level car, althogh the definately had the one mentioned in the contract. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ZOLTÁN ISTVÁN - 18 September 2024
" Everything was ok "
" Everithing was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SVETOSLAV - 17 September 2024
" It's worth's to rent a car and drive around Puglia. "
" Super bad service. They were late 45 min to take is from the airport. When they arrived around 30 people was waiting. For this 30 people they come with two buses with total capacity 10-12 persons. So most of the people must wait for another pick up tour. The staff explained that the problem is that we all have cars booked for 8am. But they appear in 8.45 accusing the clients that they are in time!? Also the staff speak only Italian. They even don't apologise for this situation. On reception when they give us the car they liked to charge us in advance for internal cleaning at the car. When we came back to drop off the car- we arrived 30 min earlier and we needed few minutes to arrange our luggage. Some man come to us, speaking only Italian, and force us to hurry because he could not wait for us and he should drive other people to the airport. So, in general terrible service, non respect to pick up hours for the car, but the car was almost brand new. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by PAULO SM - 16 September 2024
" Everything went fine and as planned. Good price, recommended "
" Everything went fine and as planned. Fast and easy check in and checkout, friendly people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTINS - 16 September 2024
" Wide choice, good prices. "
" Quick, smooth procedures. Very polite and cheerful staff. The car didn't have any equipment you'd expect in 2024. - no cruise control, parking sensors, etc. Plastic steering wheel. Very basic. That said, it was new, everything worked and the ride was fine. Can't really complain at this price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LYUBOMIR - 16 September 2024
" Good experience "
" It was OK. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RIZALMAN HARIS - 16 September 2024
" We had a fine trip but ive resorted to this believe that the booking is just a process to get us to book via you. What we're promised vs what we end up with are just up to the rental company. Which is really sad considering travellers come so far away, tired after a long journey and looking forward to the trip... then the first thing they'd encounter is such scam "
" The person at the counter wasnt too pleasant to deal with. Its the last thing anyone wants to endure after a long flight. Kept pestering me to buy more insurance and didnt put much effort to fulfil my car booking. Tried to make me regretful to not book directly with europcar instead of via autoeurope (insurance, liabilities, communications, etc). He could have a point but again, its a done deal.. the last thing you want to hear after a long flight is that youve booked via a wrong party. This is the 3rd time im using autoeurope for my europe trip and also the 3rd time I took a car with europcar. In all (100%) occasions, i never got the car that i booked. I take it, theres no point to make us select what car we want to drive if we'd just end up with cars you want us to take. You should know customers actually studied each car option before selecting. But its just a sad joke.. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MILAN, IT - Reviewed by VITALI - 15 September 2024
" - "
" On signing of contract charged extra for car wash "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by NAIRA - 14 September 2024
" Worst experience ever. I got robbed by Drivalia branch in Florence, they told me the only way to take the car was with a 500 euro deposit, but they are not giving it back. Thus, I have payed in total eur 750 euro for my car rental, unbelievable... appreciate your support and help. "
" Worst experience ever. I got robbed by Drivalia branch in Florence, they told me the only way to take the car was with a 500 euro deposit, but they are not giving it back. Thus, I have payed in total eur 750 euro for my car rental, unbelievable... appreciate your support and help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by ADRIAN - 14 September 2024
" Ok! "
" After one day the car didn;t start,The car didn't recognize the key.But after many attempts the car started.On the third day the car didn't started and a lot of red messages on the board.We were at the Segesta arheological site , no internet.Maggiore didn' t answer the phone for hours.Road assitence came and took the car.We took a taxi to Palermo Airport to Maggiore Office. They gave us another car.They charged us 77.60 euro refuel and 5 euro fuel surcharge for the first car.The tank was half full and the tank was small.Very bad experience!One day of our holiday was lost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by JOHN - 14 September 2024
" Pick up in Pisa was a good experience, Drop off in Florence at 4:30 AM horrible. No clear instructions on drop box location or place to put car. No one advise no shuttle service to airport at that hour, so we hired a driver at 100 euros for that 5 minute drive. Hertz claimed minor damage that was clearly not from us. Seems like a new scam in Italy, since it also happened to several of our friends. "
" Pick up in Pisa was a good experience, Drop off in Florence at 4:30 AM horrible. No clear instructions on drop box location or place to put car. No one advise no shuttle service to airport at that hour, so we hired a driver at 100 euros for that 5 minute drive. Hertz claimed minor damage that was clearly not from us. Seems like a new scam in Italy, since it also happened to several of our friends. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
VENICE, IT - Reviewed by IRFAN - 14 September 2024
" all good "
" trunk door was completely broken. I ask rental company to replace vehicle they refuse to do that. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ARSHDEEP - 12 September 2024
" online booking was easy "
" Vehicle AC was not working at all Online or drivalia repersentative changed the vehicle the last day of our reservation out of 8 days "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by MALCOLM - 12 September 2024
" Pleasant with Auto euorope but an unpleasant start with Drivalia. "
" Upon arrival I find a qué of people waiting With just 1 person serving behind the counter. My wait to get the car was for 2 whole hours which were lost from my day of travel "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LOUISE - 11 September 2024
" It's very difficult to tell which companies are actually reliable. Sicily by car had good reviews but the service we received was not good. "
" The car we rented had a lot of issues, including a faulty airbag sensor and water leakage. We shared these issues with Sicily by car before leaving the pick up lot and they dismissed our concerns. When the issues got worse (loud incessant beeping and flashing airbag indicators while driving on the highway) and they told us it was just the heat (which did not make sense) and refused to provide a different vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by JESPER - 11 September 2024
" Unfotunately I have to back to you to make a claim for compensation for my recent car hire. Here are my three reason due to a poor service from Nollegiore: - it is very clear that Noleggiore trick your customers offering low prices on the car hire but then have unheard of expensive prices on the insurances on site. For this rental the cost of the full insurance was priced 480 €!!!! - At the desk they told me we were upgraded to a Range Rover. But in the garage the brought us a Range Rover Evoque that is a very small SUV compared with the example of Land Rover Discovery. The trunk size is 570 litres compared with 1130 litres of an Discovery. Due to this we had to rent an extra small car to fit 5 persons with luggage. - Although we pre- checked in online with Nollegiare it took us 3 hours to get the car!!!! First 90 minutes in line at the desk and then another 90 minutes in the garage waiting for the car to be washed. We left the airport just after 1 pm. I understand the this is not the service that Holiday Auto want to provide for your clients but you should forward this claim for your partner Nollegiare. If there is not a compensation I will block the card payment. "
" Unfotunately I have to back to you to make a claim for compensation for my recent car hire. Here are my three reason due to a poor service from Nollegiore: - it is very clear that Noleggiore trick your customers offering low prices on the car hire but then have unheard of expensive prices on the insurances on site. For this rental the cost of the full insurance was priced 480 €!!!! - At the desk they told me we were upgraded to a Range Rover. But in the garage the brought us a Range Rover Evoque that is a very small SUV compared with the example of Land Rover Discovery. The trunk size is 570 litres compared with 1130 litres of an Discovery. Due to this we had to rent an extra small car to fit 5 persons with luggage. - Although we pre- checked in online with Nollegiare it took us 3 hours to get the car!!!! First 90 minutes in line at the desk and then another 90 minutes in the garage waiting for the car to be washed. We left the airport just after 1 pm. I understand the this is not the service that Holiday Auto want to provide for your clients but you should forward this claim for your partner Nollegiare. If there is not a compensation I will block the card payment. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by JANIS - 11 September 2024
" Excellent, it was easy to modify the reservation. "
" The staff is nice and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by ALLAN - 11 September 2024
" Beat up car, unfriendly staff "
" The car was full of dents and a flat tire "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 2
ROME, IT - Reviewed by WAYNE PARKER - 10 September 2024
" Xxxx "
" Long line to check in at the Rome Fiumicino Airport. Stood in line for close to an hour. Otherwise no problems with the rental "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MATTHEW - 09 September 2024
" The counter was slow, a lot of pressure to pay for extra coverage, no directions on how to get the shuttle, the car was not clean, it seemed like they were looking for anyway to charge us extra. Will tell people to look elsewhere for a car. "
" Dirty car, looking to make extra money off customer. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ROME, IT - Reviewed by KALVI - 08 September 2024
" Auto Europe was very helpful "
" They were very indifferent in solving the concerns. In the rental booth next door, everything was done beautifully. If it wasn't for the other rental company, my vacation would have been ruined. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALGHERO, IT - Reviewed by ALEXANDRU REMUS - 08 September 2024
" I had a good experince with you services. Thank you. "
" Maybe more visibility in airport office. I was looking for AUTOEUROPE, but in the end I found Italy CarRent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VALDIS - 08 September 2024
" Very good. "
" Good service only better reaction with airport shuttle prefered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LUBOMIR - 06 September 2024
" Good platform, try less advertisement und paid upgrades, if I'm interested, I would book it my selves "
" They ask you to do a video of the car at checkout to prove any damages and of course want to sell you an insurance although you have one already with Autoeurope or private "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by YAVOR - 05 September 2024
" As above "
" The best car rental experience I've had for years - very expedient pick-up, decent, new car in excellent condition, smooth drop-off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by SIDDHARTHA - 04 September 2024
" The booking experience with Auto Europe has been excellent. The price provided by Auto Europe is very competitive and probably the best. Overall very satisfied with the service. "
" The experience with Hertz have been exceptional. Although I got a Volkswagen T-ROC instead of Toyota CHR, but the quality of the vehicle was excellent. The staff at Florence Airport was very good and prompt both at the time of pickup and drop. A big shoutout for Dellan and Monika. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LORIS - 04 September 2024
" It was very great "
" It was very great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GRAZIANO - 03 September 2024
" Great experience "
" No delays, quick pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALON - 03 September 2024
" Tried calling AutoEurope with the same problem. They did answer, but weren't helpful at all. Tried contacting AutoEurope later through email. Kept sending me links that didn't work. Eventually got them on the phone, received a reply that even that I didn't get the car, I probably not getting a refund. Next update in 7-10 days "
" I tried to call Europcar office all day to let them know that the fly is delayed and I will pick the car the next day. I left messages, they never answered ore listened to messages. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by STEN - 02 September 2024
" A very good rental web service! "
" Very quick and problem free rental. Clean and a new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEKSANDRS - 02 September 2024
" 1 "
" 1 "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by MICHELE - 01 September 2024
" All good! "
" Nothing to declare. Everything smooth and clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ANDREAS - 01 September 2024
" Alles hat schnell, unkompliziert und reibungslos funktioniert Besten Dank, gerne wieder. "
" Ich bin super zufrieden. Das Auto war Neu, sauber und sehr schnell. Mitarbeiter war sehr freundlich und nicht aufdringlich. Ich werde definitiv wieder bei Rentalplus mieten. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TATIYANA - 31 August 2024
" Very satisfied with the support especially Victor "
" I have rented a car for the 6th time this year and NEVER! got clean car! I don't oils prefer another rental for next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by ANDRADA - 29 August 2024
" Excelent experience with Aito Europe except the fee for extra 1 day - required by Sicily by car- who was equal with the rental cost for the first 3 days trough AutoEurope "
" Xccccc "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOSE - 29 August 2024
" Contratei um seguro de FULL FLEXIBLE CANCELLETION, fiz a solicitacao de resgate via email a vossa empresa ate o momento nao tive nenhuma resposta e nem mesmo o reembolso, enviei email solictando conforme orientacao, ate o presente momento nada estou ativando meu cartao de credito para cancelar o pagamento deste aluguel por falta de retorno da vossa emepresa "
" Sistema de transporte do de Van, horrivel, no Local havia pessoas esperando mais de 4horas devido a sistema de informatica nao funcionava, telefone nao respondia, local nao tinha ar condiconado e nem agua para clientes, calor de 38 graus, funcionarios sem preparo e fiquei surpreso com o sistema de ajuda em socorro, nao havia nenhum fone de emergencia, pior agencia de aluguel que ja conheci "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MIRIAN - 29 August 2024
" Hy all we made the reservation from Brazil and obviously we have a license from Brazil and not from Europe we get used to rent the car in Malpensa since the last 4 year always with Avis or Drivalia without any kind of problem. When we arrived to Malpensa and talking with the employee of Europe Car they said to us that without the international Lincense we can´t reserve the car but we just paid. Now I would like to understand who can be possible to receive my money that I paid just I haven´t used the service "
" Hy all we made the reservation from Brazil and obviously we have a license from Brazil and not from Europe we get used to rent the car in Malpensa since the last 4 year always with Avis or Drivalia without any kind of problem. When we arrived to Malpensa and talking with the employee of Europe Car they said to us that without the international Lincense we can´t reserve the car but we just paid. Now I would like to understand who can be possible to receive my money that I paid just I haven´t used the service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by OLIVER - 29 August 2024
" Fast pick up and even faster drop off. Once they checked that the vehicle was full of fuel, deposit was deposited back in my account. Highly recommended "
" Problem free transaction. We were offered a very good upgrade to the vehicle and we gladly accepted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ALEKSANDRS - 29 August 2024
" As always perfect "
" As always perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DRAGOS - 28 August 2024
" The only good thing it's that the car was a good model. Not in good shape - scratches, strange smell, very little gas - when I receive it but it proved good on the roads. "
" At the reception of the car I get the keys and a parking number. I asked for a car check-up and the gentlemen form the counter said take it like this we trust you with whatever you say. At the drop-off the lady said leave the keys, everything it's ok. Then I received an invoice for some damage that were on the car when they gave me the keys. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by STEFAN - 28 August 2024
" All was quick and good. Car was brand new. "
" All was quick and good. Car was brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MARCO - 25 August 2024
" no fuss, quick check-in ad quick check out. ideal to save a bit of money with respect to rent in the airport, and the shuttle drive to the airport is very short. At this round I did not pick up the car on arrival from a flight, rather from the train stain in Mestre, and the location is very easily reachable with bus 15 (buy the ticket in the station for €1.5); just tell the bus driver to drop you off at the stop in front of Wolksvagen in Tessera. If you need to go to the train station after to check out the car, the bus stop in the Mestre direction is also there, just outside the location. In summary, a very convenient car rental! "
" no fuss, quick check-in ad quick check out. ideal to save a bit of money with respect to rent in the airport, and the shuttle drive to the airport is very short. At this round I did not pick up the car on arrival from a flight, rather from the train stain in Mestre, and the location is very easily reachable with bus 15 (buy the ticket in the station for €1.5); just tell the bus driver to drop you off at the stop in front of Wolksvagen in Tessera. If you need to go to the train station after to check out the car, the bus stop in the Mestre direction is also there, just outside the location. In summary, a very convenient car rental! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ULLAS - 24 August 2024
" The person on helpline was very nice, gave me all the options and was friendly. "
" Very friendly staff at the counter and the car was in great condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by BERNARDINO - 24 August 2024
" There were no incidents so my interaction with autoeurope was limited to the booking function. I appreciated that I could change the booking after the first booking was done without incurring any penalties. "
" I thought that the cross-border surcharge of 10€ per day was quite high. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by JANIS - 24 August 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by PAOLO - 24 August 2024
" Sono anni che mi servo di Auto Europe per i miei noleggi. Non posso valutare le auto che non fornisce Auto Europe ma posso dare 5 stelle ⭐⭐⭐⭐⭐ al servizio. Quando ne ho avuto bisogno, poche volte per la verità, sono stati impeccabili. Prenoto con loro soprattutto per il servizio di rimborso franchigia particolarmente vantaggioso. L'assicurazione fatta con le compagnie di noleggio è molto onerosa, almeno 25/30euro al giorno per piccole auto. Con pochi euro Auto Europe offre il rimborso franchigia che non è un'assicurazione ma il rimborso in caso di danni di quanto si trattiene sulla carta di credito la compagnia che materialmente fornisce l'auto. In questo caso invece (ritardo nel check-in con relativa cancellazione della prenotazione) devo ringraziare Christian S. (Reservation Support) che mi ha fatto avere il rimborso completo (che non mi sarebbe stato dovuto) e che ha aiutato con una nuova immediata prenotazione. Unico piccolo neo la lunga attesa al telefono per la risposta. "
" Il prezzo molto vantaggioso rispetto ad altre compagnie mi ha fatto scegliere Viaggiare che mi dicono, non è il mio caso, accetti anche carte di debito. Purtroppo sono arrivato in ritardo di oltre un'ora, per mia colpa, al banco check-in e la prenotazione mi è stata cancellata. Forse è la regola ma non mi era mai successo. Ho dovuto ricontattare Auto Europe ⭐⭐⭐⭐⭐ che mi aveva fornito il voucher per fare una nuova prenotazione. La macchina viene consegnata al parcheggio P6 dell'aeroporto di Venezia, un po' distante dal banco check-in. Purtroppo, al parcheggio, nessuno a cui segnalare eventuali danni o problemi. Stessa situazione al checkout, nessuno a cui consegnare l'auto. Quindi ritorno al banco check-in, consegna delle chiavi e attesa di un po' di ore per avere conferma della riconsegna dell'auto in ordine. A me è andato tutto bene ma consiglierei Viaggiare solo per il prezzo che è comunque un fattore importante "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by FARAH - 23 August 2024
" Horrible! never again "
" Horrible pick up experience. Rude staff. Unhelpful and they refused to mark existing damages. When we didn't back off, she manually wrote it on our printed contract and did not add it to the system and soon after drop off we received a bill for those existing damages. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PISA, IT - Reviewed by SALLY - 23 August 2024
" We have used Autoeurope successfully on many occasions and are happy with the experience but we are finding that customer experience varies with each provider at the airport. "
" The car itself was great and the staff at collection and drop off of the vehicle were wonderful. However we found the hiring process to be different. We were late to pick up the vehicle and I had an issue locating my PIN number for my credit card. We appreciate this was frustrating for the staff member who dealt with us. And we were apologetic for the situation. However when we decided not to book insurance directly he became quite surly. I found the whole experience to be very unpleasant and slightly aggressive, implying we were fools not to take the insurance. Thankfully we live in the area and we're hiring this as an additional car and it was not our first car hire encounter in Italy but for a first timer it would have felt like intimidation to book the insurance. I appreciate this is where car hire companies make their money but all clients should be treated with kindness, not just the ones who go for the premium insurance packages. We will go to a different company next time and avoid Ecovia at all costs and pass this on to all guests who come to stay at our casa di vacanza. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by FLORIN - 22 August 2024
" Very good experience with nice staff and car. New car (Nissan Qashqai ~6700km) with all you need (Apple Car for Google maps). "
" Nice people (counter staff & drop-off). Very good new car (Nissan Qashqai ~ 6700km), quick drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by HUSEYIN YASIN - 22 August 2024
" Has been a trouble-free experience! Thanks! "
" Very friendly, efficient, kind and professional staff at the check-in counter. Easy pick up & drop off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by PAUL - 20 August 2024
" Perfect. "
" Smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAZZO, IT - Reviewed by ANTONIO - 20 August 2024
" It was all ok "
" It was all ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by GHEORGHE-IOAN - 20 August 2024
" Overall nice experience "
" Overall nice experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GILBERT - 20 August 2024
" Speedy check-in and check-out. Very nice car and clean. Highly recommended "
" Speedy check-in and check-out. Very nice car and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by METOD - 19 August 2024
" All good for rent a car. Its eaa "
" A pay from my credit card 230 eur,but i dont know why. No bill,no info. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by DEEPAK - 19 August 2024
" Autoerope is an excellent auto rental agency and they left a very pleasant experience. I cannot write enough good words / best is to use them and find out yourself - proof of the pudding is best checked by eating it....and then you also will become a fan ..... Best of luck and cheers to Autoerope team to help travellers on many more amazing journey's together Regards Deepak "
" I loved Autoerope and I will again and again go with them Excellent service and transparency plus high customer satisfaction I loved the entire process Regards Deepak "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ELENA - 17 August 2024
" Great as usual "
" It was ok, just none was at the checkout and so it was a bit confusing as nobody had explained to return the keys at the main desk. Moreover, we've been charged with unexpected fees, we picked up the car 15 minutes after the reservation timing as the flight was delayed and the person at the check in did not inform us about that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREAS - 16 August 2024
" Car had an issue (check engine light came on) and Hertz instructed us to take it to Vicenza to exchange it. We did. At the end of the rental Hertz charged us for the gas of the trip to Vicenza and back that we had to take to change the car. They said they couldnt do anything about it. Unreasonable and unhelpful. Autoeurope also could not do anything about it "
" Car had an issue (check engine light came on) and Hertz instructed us to take it to Vicenza to exchange it. We did. At the end of the rental Hertz charged us for the gas of the trip to Vicenza and back that we had to take to change the car. They said they couldnt do anything about it. Unreasonable and unhelpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by OKSANA - 16 August 2024
" Everything was great. The only thing missing was the protection from sun for dashboard and steering wheel, otherwise absolutely perfect. "
" Everything was great, the car was very nice and easy to drive. Staff was very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DAVIDS - 15 August 2024
" No problem. Great service. "
" Fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by GARTH - 15 August 2024
" Drop off at Bari airport was frustrating as we could not locate the entry to the carpark. No signage resulted in us driving around the airport precinct for 20 min. Actual drop-off process was easy "
" Collection of car at Brindisi airport took over 1 hour, whilst waiting in extreme heat. The paperwork for the 4 customers in front of me took far too long. Car itself was great "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BARI, IT - Reviewed by FRANCESCO - 15 August 2024
" Negative for the price concerning baby seat . 128,00 Euros very expensive "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JOHAN - 14 August 2024
" Worst Europcar experience of the vacation. Staff was rude, unprofessional and not helpful. Also at drop-off various staff in room and chatting, not making any effort to receive the car. Very low service level. "
" Vehicle was not ready. They informed would be ready in 30mins, but lasted 1.5hrs. At end got replacement vehicle. 1st replacement at end turned out not to have navigation. Took very long for staff to realise. Staff was very rude and not helpful at all. Just sitting in office at airport. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TRIESTE, IT - Reviewed by JOHN BAPTIST - 13 August 2024
" Another positive experience. "
" Initially we were offered a smaller car than the booked category, but after I complained I was offered a diesel upgrade. The car was very good albeit not cleaned well enough especially the interior. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BARI, IT - Reviewed by ILARIA - 13 August 2024
" Easy to book and competitive prices "
" The experience overall was good but at Bari Airport they must provide a shuttle to the pick up location. It's over a mile probably and all under full sun. It wasn't a good experience, with luggages and 2 kids. I would have appreciated at least the note regarding this and I would have not picked this particular car rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ANDREI - 13 August 2024
" Good prices "
" I returned the car on August 10 at 5:00 PM. Office was closed. I left the keys in DropBox. I don't understand where did the fee for an extra day of rent come from. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by RONALD - 13 August 2024
" Over 3 working days to reply to mail regarding our booking. Not good enough "
" Waited for tree and half hours to get the car which is not acceptable. The car was very dirty and smaller than expected. During our stay we tried to call Drivalia to make an adjustment to our rental period. Called more than 30 times but no one picked up. After contacting Drivalia via Facebook, we got a number to call in Rome. The lady we talked to was not very helpful and hung up when we asked her name. This is the worst car rental company I've ever used. Stay away!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ROME, IT - Reviewed by ANGELO - 12 August 2024
" Simple easy quick and painless... "
" Excellent experience at the desk and when picking up the car. Outstanding staff. Simple process, paperwork was quick and picking up the car was real simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ERIK - 12 August 2024
" Car worked great - good condition and super economical. I am not sure if they're running some kind of scam as we rented 2 cars and for each they claimed to find some new scratches that they wanted us to pay for. Luckily, we had made a video when picking up the vehicles and could demonstrate the condition at that point. Another couple we overheard were forced to pay, presumably they did not have a video. This being Italy, all cars have many scratches!!! "
" The pick-up is extremely slow. Although they have all relevant information beforehand you're asked to complete a form and each delivery takes 10-15 minutes. The staff has very limited English and the driver taking you to and from the office and to the car lot has zero English. On the lot space is ridiculously tight. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by JANDRI - 11 August 2024
" I tried to contact Auto Europe via email but no response received up to now. Not sure if your service is similiar to that of Surprice? I come from Africa and have rented cars worldwide but this was by far the worse service ever received. I only hope to receive my deposit on my credit card back as soon as possible. "
" A total nightmare!!!! Will only recommend this to my worse enemy to endure. Staff unhelpful. My elderly mother had to stand in the sun in 38C and was shouted at when she wanted to stand (not sit!) inside in aircon. Concequently she got sunstroke. Had to stand in blazing sun for 3 hours, even when I came at the correct time to collect my car. Totally unorganised with cars not prebooked. Wasted my short time on the island and could hardly experience anything. After waiting 3 hours to get inside the cabin, it takes 15-20 minutes for each person to be assisted (which is quick) and then your car is not ready. Had to wait another 30 minutes as it came from the car wash - thus a 10am booked car was only received by 2.30pm! Then even if payment was received, then alot of people was shown away when they used a cheque/debit card instead of a credit card. Many many people had problems and the staff only shouted on the people that it is not their problem. Whenever anyone tried to talk about the service, then they were blacklisted with the company and asked to escort a staff member to the police. No refunds were given. A crazy deposit of E900 was also taken on my card (and most other people) and still a week later not returned to my account. I wish I never ever booked with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ANDREJ - 11 August 2024
" Surprisnigly ok, for Italy standards, but very expensive. "
" Friendly staff, fast pick up and return. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by DUCU - 10 August 2024
" Good experiente. "
" The Best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PANAGIOTIS - 09 August 2024
" I have been very happy with Autoeurope! "
" I have just received a set of messages form RentSmart24, where they have decided to charge me for admin costs for 6 traffic violations: while this could have been done with one document (the charge would have been 45€) they have decided to prepare 6 almost carbon copies of my details and issued 6 invoices with a total charge of 6*45€=270€. In my view this is just an effort to recover part of the low price charged for the rental! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by RYAN - 08 August 2024
" See above. "
" The online booking was misleading. It said "airport pickup," but the location is not near the airport at all. In the fine-print it gives a number to call for a pick-up shuttle, but (1) coming from the U.S., my phone did not have international service, and (2) when I did call, by frantically borrowing another rental service worker's phone, the number did not work. So we ended up taking a cab to the address provided in the fine print. Once we got there it was fine, but the whole experience was unnecessarily stressful. If the paperwork was more upfront about where the facility was located it would have been much easier for everyone. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MUHAMMET ENSAR - 08 August 2024
" Hello, i arrived at 19h30 at Naples airport, i went to the address written in the voucher there was no shuttle or any information then i tried to call the rental car company but no answer. At the end i reached them and they said they are closing and no car. Next day i call Auto Europe call center but the agent was so rude and hang off phone. I had to rent another car from another company so i want my refund. Best regards "
" Hello, i arrived at 19h30 at Naples airport, i went to the address written in the voucher there was no shuttle or any information then i tried to call the rental car company but no answer. At the end i reached them and they said they are closing and no car. Next day i call Auto Europe call center but the agent was so rude and hang off phone. I had to rent another car from another company so i want my refund. Best regards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by GIUSEPPE - 08 August 2024
" AutoEurope provided us with the best prices to rent a car in three different places in Italy. It is cheaper than all the other brokers. "
" Good cars, but be careful with the time of drop-off. The agency in Rome, Fiumicino, closes at 10 pm. We had a flight delay and it was just by chance that we reached Rome 1 minute before the office closure. We tried to call all the day, but no one answered. In Lamezia, we asked for a copy of the contract to be sent by email several times, but we never got it! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COMO, IT - Reviewed by ALI LUCHI - 08 August 2024
" No additional comments "
" Good friendly service. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MAARTEN - 07 August 2024
" Easy to use "
" Counter staf was very slow , took 1 hour. To get the car "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by DOMENICO - 07 August 2024
" I suggestivi to have At lèsse one more staff member "
" At the time pf check-in there was a long queu and only one member of staff. I left the key in the key box, i have preferred to check the car with a staff member. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JESSICA - 05 August 2024
" More consistency would be helpful. We saw people write about needing an international drivers license, so we went to the expense to get them...and then they were not needed and US driver's licenses were fine. "
" Even with directions, still difficult to find where to go in Venice, and then a long wait for paperwork processing. Drop off in Rome was slightly easier, but no attendants to let us know where to park the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEFAN - 04 August 2024
" Great "
" Very polite and efficient communication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DANIEL - 04 August 2024
" It was my first experience with Autoeurope but a very satisfactory one. Great prices. Clear documentation, instructions, reminders. Fast response from the customer service (to adjust something I've missed in the initial order). "
" Very helpful staff. Clear instructions. Car almost new (8k km) behaving flawlessly. Overall a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SARA - 02 August 2024
" I've always had a great experience with Auto Europe!! "
" Everything was smooth and easy. The car was upgraded and very comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by AUGUST - 01 August 2024
" Good selection, fair price. The procedure at the counter was very slow. Too many administrative steps considering they had all necessary information except for driver's license and credit card. The parking lot is too small and chaotic. "
" Good selection, fair price. The procedure at the counter was very slow. Too many administrative steps considering they had all necessary information except for driver's license and credit card. The parking lot is too small and chaotic. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by MICHAL - 31 July 2024
" nothing to add "
" nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERT - 30 July 2024
" Overall, excellent! "
" Very positive experience. Easy rental and return process. Counter staff very helpful and patient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by TARU HANNELE - 30 July 2024
" As written above, make more clear on the voucher that you send to your customers that the desk is outside Genoa airport 100 meters from the terminal on the parking lot AND that the rental company is Europcar/Keddy. Thanks! "
" When I received the Auto Europe voucher (number EU21326601-1, Keddy reservation number 1177313466) it was unclear that the actual rental company at Genoa airport is Europcar. You should write Europcar somewhere on the voucher, not only Keddy, since there are no Keddy signs anywhere at the airport. Also about pick-up information on the voucher: there is no desk in terminal at Genoa Airport. The desk is outside the terminal on the parking area and above the desk there is a big green sign with Europcar logos, no sign with Keddy. It is hard to find the rental place when this essential information is missing. Please improve! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PETER - 30 July 2024
" I indicated that I would cross boarders when made the booking. According to Viaggiare my voucher did not contain that so I had to pay extra. This amounted to 25% of the total rental fee!!! "
" car very dirty with lot of damages. Adblue level low, I had to buy and refill. Requested a refund for that but even did not get an answer. Charged extra for boarder crossing, which was not indicated in advance! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by OCTAVIAN - 29 July 2024
" I expect my money back - 426 € "
" Autovia-Ecovia did not respect the contract. On 19.07.2024 I was lucky to get to Catania, comparing to 1500 canceled flights. They didn ' t give me a car because "I was 1 hour late"... but in that day every plain was at least 1 h late. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MISHARI - 29 July 2024
" Not clear conditions at the first time, you have to clarify it with your end user customers. "
" They charged me twice for the rental, saying it's the refunded amount and insurance!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 6
ROME, IT - Reviewed by ROBERTO - 26 July 2024
" Easy to book, don't expect what it was ... you're not even close to it. "
" With booking to add (to the wished car which was not available) the insurance took over one hour waiting, 3 different counter, where the 2nd send to me somewhere else with no any sort of assistance. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ROME, IT - Reviewed by STEFFEN - 25 July 2024
" I will use Avis or Hertz next time. "
" More than one hour and a half waiting for registration. Very difficult to drop off. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MIRCEA GABRIEL - 25 July 2024
" I've lost the money because they closed the office. "
" I had a delaied flight and they closed the office. They didn't expect me. I've tried to call them but they didn't answer the phone. I sent them e-mail but for nothing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by DAN - 24 July 2024
" new car and very useful "
" a little to big the car but ew managed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CSONGOR - 24 July 2024
" the reservation is smooth, but seemingly the costs are not clear. "
" Had to wait in a long line at the airport to get the card (~2hrs) and extra costs were charged on top of the reservation an extra insurance for damage (though this was already part of the reservation) and also for theft. Finally I just accepted the damage waiver not the theft as it would have doubled the rental fee. The lady was super nice though. The extra costs not so. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 24 July 2024
" I would expect AutoEurope to not collaborate with partners with such low standards. such a bad experience can completely ruin your yearly holiday you've been working so hard to plan and pay. "
" 1. they couldn't find my voucher in their system. 2. their boss in the office did some operations in their app and finally released my car but I got NO email notification of any kind (like they're supposed to send, and like they did with my cousin I travelled with who also rented a car) 3. when I returned the car they didn't email me a release of contract like they are supposed to, and my 900EUR warranty is still blocked in my bank. I even emailed them about the situation, and they didn't even bother to respond in any way! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by AUREL - 24 July 2024
" A big minus for Rentalplus, a plus for Auto Europe "
" They "found" a scratch after the return. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by SIDDHARTH - 23 July 2024
" Clean and nice cars, the lady at the desk was helpful as well "
" Clean and nice cars, the lady at the desk was helpful as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by FEDERICO - 23 July 2024
" You need to be clearer that the place is so far away and not at the airport "
" Your website, at the time of booking, stated that they are located at the airport. That's false, they are located 9km away in some random ran down warehouse, and are ridiculously inefficient with their pick-up/drop off shuttle. Counter staff is rude and lazy. Car was given to me dirty. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by CODRUTA - 23 July 2024
" Quick and easy to rent a car. "
" They suggested us to make an extra full insurance with them because in any case we will be covered, the car was almost new 3000 km, but not clean enaught overall it was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by SORIN TIBERIU - 21 July 2024
" Perfect "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WILSON - 20 July 2024
" Muy agradecido "
" El auto estaba sucio cuando se recogió. Nos cobraron un costo adicional por entregarlo en una agencia diferente, y el contrato de alquiler ya lo contemplaba. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by OANA MARIA - 19 July 2024
" Best option to rent car in Europe. "
" Good prices and great cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LIAM - 19 July 2024
" Waiting on refund from auto Europe "
" Ecovia did not honor my booking, I arrived as per my flight time, I had to rebook with them, auto Europe were not helpful and I have been requesting a refund. I am waiting on a response "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by NIKOLAY - 18 July 2024
" Quick and professional "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MILAN - 17 July 2024
" Take the full insurance and have no worries. "
" In Catania Dollar Is the same box office as Hertz, so look for Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JAROSLAV - 15 July 2024
" As mentioned above. No more comments. The experienced was very positive "
" No problem, everything as expected-very satisfied. Just might be nice to get some protocol when the car was returned. Also there are still blocked money on the credit card after 5 days since the car was returned "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by IVO - 15 July 2024
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by HASAN - 15 July 2024
" It was clear and good experience without problem. "
" When I returned the car, I showed a damage mentioned and the person who received it stated that it was no big deal and that there would be no charge. He also confirmed this in the email sent at 12.52pm on Tuesday 9 July. However, on July 10, they charged €933.4 from my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by LIBOR - 14 July 2024
" Unfortunately, I could not find any other contact email on your website and no one is responding to my reservation email. So I expect someone to contact me and we will try to solve this problem. "
" When I arrived and presented the voucher, I was told that I arrived late (flight delay) and my reservation was cancelled. But they can offer me another car for 750 Euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by DAN - 13 July 2024
" Smooth pickup and return, and good cars "
" Great experience, but I am still waiting for the reimbursement of my 500 euro security deposit !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GEORGE - 13 July 2024
" This was a nightmare holiday with regards to driving. I had to drive around with a very uncomfortable class B Fiat Panda "
" Was given a downgraded car as they did not have the car that I paid for. No compensation was given for this "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ROME, IT - Reviewed by RUSLANAS - 13 July 2024
" Very positive experience "
" Smooth pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by DANIELE - 13 July 2024
" Autoeurope is a good consolidator, allowing you to compare and choose the option that fits your needs best smoothly and efficiently. "
" They have good cars. A lot of roomy SUVs. They lack infrastructure and personnel. The exterior of the car I received was very dirty, and they told me that regrettably they had a storm that morning. I took the car to wash the next day at my own cost. The lack of personnel means long queues to retrieve your car and long waiting for the regular check when you drop it off. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by RICHARD - 12 July 2024
" Overall positive experience. I went with a better known company to avoid issues where they tried to overcharge or scam you, and it paid off. I had no issues with Europecar. "
" Collection of vehicle was quick. The child car seats could have been in better condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by SIMON - 12 July 2024
" Quite smooth "
" Staff very helpful. Car was dirty from outside but I understand there was some sandy rain some days earlier. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by HELMUT - 11 July 2024
" The shuttle from Airport is not sufficient. We had to wait for 40min to be picked up "
" The shuttle from Airport is not sufficient. We had to wait for 40min to be picked up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ANURAG - 10 July 2024
" SIXT has cheated by saying free upgrade and charging way extra money when the same category of car was not available. "
" SIXT has cheated by saying free upgrade and charging way extra money when the same category of car was not available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANDREI - 09 July 2024
" The car was very used and also with a lot of scratches and errors "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALGHERO, IT - Reviewed by IRINA NICOLETA - 09 July 2024
" While the car had some scratches and bumps, the pickup was speedy, and so was the return. We had no issues and everything went smoothly. "
" While the car had some scratches and bumps, the pickup was speedy, and so was the return. We had no issues and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by DAVID - 09 July 2024
" There is a shuttle bus to get the car when i specified at airport... "
" Car wasn't in great condition. Must have been an ex company car as you could see where a logo was removed on the side doors. Windscreen washers not working. No spare tyre. Luckily I didn't need. Still waiting on the deposit back which was over 900euros as opposed to 800 as specified on our agreement. Not cheap for what it was. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 5
OLBIA, IT - Reviewed by HELLMUTH - 09 July 2024
" Booking with AutoEurope is easy and straight forward. "
" Waiting time to pick up the car was 45 minutes (long line and only three employees serving customers) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by DORIN - 08 July 2024
" everything was perfect "
" fast and very nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by SERGEJ - 08 July 2024
" No remarks "
" Long time spent at the counter desk. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by KRISZTINA - 08 July 2024
" I will recommend it. "
" They were very kindly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RICHARD - 07 July 2024
" As a regular customer, I have no issues at all with Auto Europe and attach no blame to you for the poor experience with Surprice. "
" First member of counter staff incredibly rude and when I repeatedly tried to explain I had printed all my relevant contact details on the back of my booking confirmation (as a regular renter I know they will ask for this), he insisted I wrote them manually on a form and then asked me to clarify my email address. When I told him this was exactly why I print the info clearly on the back of my booking confirmation so that he could easily read it and therefore he already had this information, he walked out of the office and left someone else to deal with me. To be fair he had seen what happened and agreed I was only trying to be helpful in the first instance and he dealt with me in a courteous manner. When I left the office I saw the first member of staff and, allowing for the possibility of the language barrier causing some confusion on his part, I apologized for any misunderstanding and tried to shake his hand. He initially refused and after I insisted, he did shake my hand and stormed off. I have never experienced such disgusting and rude behaviour from anyone dealing with a customer. Then when I received the vehicle, it was dirty both inside and out. Bearing in mind it was a 9 seat mini bus in which I would be driving my customers around for a few days, it created a terrible impression and was an embarrassment to me. Also there was a yellow warning light which I reported to the staff. I was reassured it was nothing and it would be fine. As it turned out, there was no problem mechanically with the vehicle, but of course this constant warning light did not fill me with confidence during the period of rental. I was not given or sent any documentation on departure (which I assumed would be emailed to me) nor was I given any kind of receipt when returning the vehicle so in effect have no proof of ever having had the vehicle at all! In summary, I will certainly not be using this company again and would never dream of recommending them. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
TRAPANI, IT - Reviewed by MEELIS - 06 July 2024
" All was going quick and smooth! "
" Very friendly and efficient stuff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RUBEN - 03 July 2024
" All very well organized. Good, clean car, quick pick up, no issues "
" All very well organized. Good, clean car, quick pick up, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LARS HENNING - 02 July 2024
" No problems - all documents and processes seem fine. I will return, and if I have more experiences in. the same way, your next score will be 10! "
" A Nissan Quashkay was better than ecpected. Also quite new. Fast and straight return - but the queues at the counter when collecting the car was extensive. We waited approx 45 minutes - there should be better ways to handle this - remote check-in, for example. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by NIL - 02 July 2024
" I all went well. "
" The staff were very experienced and friendly. They handled my issue with exceptional professionalism. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by DIJANA - 01 July 2024
" Highly recommend "
" Highly recommend!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JULIAN - 01 July 2024
" As above "
" All good except: 1. >90min queue at pick-up. Quite a few people ahead but each customer took an age. 2. The car was a diesel and the "add ad-Blu" warning light was on as we drove out of the airport - a little annoying. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BARI, IT - Reviewed by MANUEL - 01 July 2024
" Processos muito demorados tanto na recolha como na entrega do veículo "
" Processos muito demorados tanto na recolha como na entrega do veículo. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by HANNES - 01 July 2024
" Right now i have payed the initial €500 + deposit €600 and insurance €650 for a not properly cleaned car. "
" I could not find the shuttle bus so i had to call office for instructions. There are no signs at all at the pickup spot. When i finally got to the office i was told i was to late and was to be charged €100 for that. I was informed, despite my objection that I needed to by extra insurance but I now know that i already had the "full insurance protection" so I had to pay more in insurance then the whole car. I am also waiting for my deposit refund. Add some computer and carkey problems and the delivery took almost 2 hours. At return the que was long and the speed of the service was low, I finally had to grab the staff and just hand over the keys without any chance to confirm the payback of deposit. Otherwise I would miss my return flight. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
ROME, IT - Reviewed by PATRICIA - 29 June 2024
" Tutto perfetto "
" Personale professionale "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREI - 28 June 2024
" I'm pleased with autoeurope (as I've also been in the past) "
" Everything went fine. I just didn't use the car too much because i returned it less than 24 hours after pickup because I had a medical emergency that made me return to my home country asap. The only thing that doesn't work out nicely with noleggiare is their security deposit unlock. I'm writing this 6 days after they have allegedly unlockeed it, but it still appears as a pending charge on my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by FEI - 27 June 2024
" Feel disappointed again did not get the car I booked , always the car reserved not in the garage, then what's the meaning reserve so much earlier ? Not first time. No good feeling. "
" Feel disappointed again did not get the car I booked , always the car reserved not in the garage, then what's the meaning reserve so much earlier ? Not first time. No good feeling. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MICHAEL - 27 June 2024
" AutoEurope did make the process easy, but the staff at Drivalia used "you booked through a third party" as an excuse for the different car "
" * The car was not the Fiat 500e we were advertised, but an Opel Mokka electric... we were excited to drive around Italy in a quirky Italian car, not a generic German car. When we asked about this the only response was "this is the only electric car we have" * The staff that served us on pickup was efficient, but it turns out they filled in the paperwork incorrectly, leaving us with a lengthy wait to re-sign a new contract when we were trying to get the train after drop-off "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by LACHLAN - 26 June 2024
" We did not realize the full coverage supplement was through a third party carrier / Auto Europe. The Avis counter rep tried to pressure us into buying the Avis full coverage supplement. We declined....but it was a confusing conversation. "
" Hectic counter experience at airport Florence, IT. Car had some previous minor damage which we were not told about until we checked it back in. We were told there were no Hybrids at that lot, but the car we picked up was a Hybrid. We received no instructions on charging in Italy "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MEMET SARP - 26 June 2024
" Europcar didn't release the car, by claiming that my International Driving Licence given by our government is NOT an International Driving Licence. I have two bookings from Europcar through AutoEurope with ref. nos EU20631889 and US4691859, at which I didn't face any problem before. Even I have direct bookings from Europe Car with ref. nos 20015575 and 11893539, at which I didn't face any problem before, too. I want my payment to be refounded asap. Awaiting your help. "
" Europcar didn't release the car, by claiming that my International Driving Licence given by our government is NOT an International Driving Licence. I have two bookings from Europcar through AutoEurope with ref. nos EU20631889 and US4691859, at which I didn't face any problem before. Even I have direct bookings from Europe Car with ref. nos 20015575 and 11893539, at which I didn't face any problem before, too. I want my payment to be refounded asap. Awaiting your help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by CRISTIAN - 26 June 2024
" All good "
" The young operator from Rental Plus was very nice and fast . All went smooth . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by KARL - 25 June 2024
" I'm very satisfied with Auto Europe and will always use their service when possible. "
" Everything went smooth without any fuss about extra insurances etc. The car was almost new and in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SANDRA - 25 June 2024
" An excellent experience "
" Everything from the staff efficiency to the condition of the vehicle was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by RICARDO - 24 June 2024
" The only good experience was the contract I did with AutoEurope and the costumer service after rental. 5 STARS "
" They are professional scammers! They made me pick up a vehicle at 11pm at a parking lot in total DARKNESS, being impossible to check any type of damages in the car. When I delivered the car they found a scratch of less than 0,5 cms (almost invisible to the eye) and made pay 380,00€ for it. They already knew it because they went straight to it as soon as they checked the car, and their comment was: We told you to make an insurance with us...they are professional SCAMMERS! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 24 June 2024
" Corretezza e puntoalita! "
" Ottimo servizio "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HMOUD - 23 June 2024
" You did not provide any help from the desk to the drop off point. "
" I paid for protection throw your website, and they told me that I did not, it's something els. I paid here 1000 euro and at the desk 800 !! for the same car!! Also there are some scratch on the car before I receive it, and now they are telling me that it's from me! I have photos for the car when I received it. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ROME, IT - Reviewed by RAMON - 23 June 2024
" Target Rent in Rome is based 15 minutes drive from airport. Shuttle service is provided - however not well enough indicated. You have to call them so they send you a whatsapp message with the directions of how to get to the shuttle stand... upon arrival grumpy stuff. No choice of cars. Not the best of car rental experiences. "
" Lack of flexibility. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by LASZLO - 22 June 2024
" Because of 4 persons and luggage, I booked "Octavia or similar", teady for 2 big+ 2 small luggaga. There was only DR car available, smaller than expected. "
" Because of 4 persons and luggage, I booked "Octavia or similar", teady for 2 big+ 2 small luggaga. There was only DR car available, smaller than expected. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by RICHARD - 21 June 2024
" Very poor "
" 1hour delay getting car, had to phone them to arrange shuttle, no sign of where to be picked up, slow taking back to airport and 10min drive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JURATE - 20 June 2024
" Good "
" Everything was ok, except for the car model "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by HRAFNKELL - 20 June 2024
" Have used Auto Europe several times and no problems. "
" Counter seriously understaffed; had to wait half an hour. Car was not properly cleaned and had paint damage not disclosed by Drivalia. Drop-off staff spoke little or no English. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALGHERO, IT - Reviewed by BRENDAN - 19 June 2024
" Not a good experience for the money paid, "
" Car not ready when when to collect, still cleaning, cleaning job not completed fully when car handed over. Guy wanted me to take car on roundabout without safe inspection! Checked car and a lot of scratches and car not clean on outside. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by FERENC - 18 June 2024
" All good "
" The car was full of damages and they did not want to help to identify them. I would have sent min. 1 hour to try to find all the issues, some were wrongly recorded. So I decided to pax the extra insurance of 125EUR to have full coverage abd save time and issue later on. Unacceptable! "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BARI, IT - Reviewed by MARTIN - 17 June 2024
" Overall satisfied. "
" The car interior had damages, the deposit is still not refunded on 16.06.2024 "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by LYNN - 17 June 2024
" On arrival in Venice, we discovered the company was not Green Motion but Viaggiare. Unlike Green Morion, Viaggiare insist on an international drivers; license, a rare request, and would not let me rent. We had to pay to switch the rez to my partner. When we got the car it was dirty. There was dust and hair on the dash and the touch screens were all smeared with greasy finger prints. After returning the car in the same condition, we were charged a cleaning fee. I will never rent with Green Motion or Viaggiare again. "
" On arrival in Venice, we discovered the company was not Green Motion but Viaggiare. Unlike Green Morion, Viaggiare insist on an international drivers; license, a rare request, and would not let me rent. We had to pay to switch the rez to my partner. When we got the car it was dirty. There was dust and hair on the dash and the touch screens were all smeared with greasy finger prints. After returning the car in the same condition, we were charged a cleaning fee. I will never rent with Green Motion or Viaggiare again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
ROME, IT - Reviewed by FABRIZIO - 17 June 2024
" All in all a good deal "
" Insurance costs too high "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CLAIRE - 16 June 2024
" The numbers do not add up. I have now be charged more than double what I had expected to pay. Not only will I not recommend, I will DISCOURAGE. "
" I had reserved a car for Italia through your site. I selected the NO DEDUCTIBLE WITH EXTENDED COVER, which did not include roadside assistance but did have 0 deductibles. I had understood that this was included in the price that I paid through Auto Europe for a total of 278,16 EUR. I also understood that I would be paying the one-way fee of 73,00 EUR for picking up in Naples and dropping of at Fiumicino. However, they charged me an additional 225,00 Euro for "Supercover", and then an additional 45,00 Euro for Assistenza Stradale, which I specifically stated that I did not want or need. I told the women in Naples that I had already selected the insurance with no deductible and extended coverage, which included a zero deductible and did not need additional insurance, and definitely did not want roadside assistance. She claimed that I did not have any insurance included. I said that I had requested the However, as you can see with the bill attached, they are charging me for "Supercover" and Assistanze Stradale. As a result, rather than paying my understanding of 278,16 EUR, plus the 73 EUR for a total of 351,16 EUR. I have paid 696,62 EUR! In summary, I paid 345,46 EUR more than I had understood that I was paying? I have a charge from Auto Europe for $302.67 on May 21. And I now have an additional charge of $434.16 and $19.89, both on June 13. Therefore, I have now paid a total of $756.72, rather than $302.67, plus the one way fee?????? What am I not understanding here, and why were services that I specifically said that I did not want added to my bill? I have rented through Auto Europe many times and never encountered this before. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by AIVAR - 15 June 2024
" Nice "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by HASAN - 15 June 2024
" I made a wrong reservation. I made for 2.06.2024 instead of 02.07.2024. That's why, it is not logical to give a feedback. "
" I made a wrong reservation. I made for 2.06.2024 instead of 02.07.2024. That's why, it is not logical to give a feedback. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by STEVEN - 15 June 2024
" . "
" Brand new car and also upgraded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ALEXANDRU - 14 June 2024
" Very good "
" Everything was very proffessional and fine except for collection place of the shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JONATHAN - 13 June 2024
" Reliable. Easy to make a booking. "
" Very efficient. People were extremely nice and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by KRISS - 11 June 2024
" The same as it usually was. "
" It was somewhat weird when returning the car - there were multiple signs "Europcar return", "Avis return", but no "Maggiore return". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by YIANNAKIS - 11 June 2024
" Auto Europe explains in detail to their customers what they will face in each instance of car rental. So its up the the customer to understand and proceed with least problems. "
" Above ratings mirror our experience with our last rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 10 June 2024
" I ordered the diesel car. When receiving the car, a receptionist informed me that he could not provide me with a diesel car due to company policy and offered to take a gasoline car with an automatic transmission. According to him it is an upgrade. I did not agree that it was an upgrade because for me an economical car is more important than an automatic transmission. Because it was late and tired after a flight and a long drive that awaited me, I decided to take what was available. I don't have a problem with protecting the environment, but why do you allow me to choose a car with a diesel engine when ordering? Very disappointing. "
" The windshield washer system didn't work. Two connections of a trunk lid shelf lanyard were broken. The smell in the car was unpleasant. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by MICHAEL - 10 June 2024
" I needed to reserve a car on about 48 hours notice in Italy last week, and based on having used AutoEurope before, did. Our plans changed and I called to cancel, only to be informed that I hadn't 'bought the cancellation insurance' and even if I didn't take the car (which I didn't), I'd still have to pay for it. IF you have that policy, it should be more obvious on the website, especially for those making their reservation within that 48-hour window. I'll think twice before using Auto Europe again and may very well simply book directly with Budget or another company. "
" I have none because I didn't actually get a car. See my comments below about Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DAVID - 09 June 2024
" This web site cost me 100€ more. "
" Additional insurance is possible directly on Europcar website. It cost me 100€ more to do this additional insurance separate (at location, where I picket up the car). "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by VALENTIN - 09 June 2024
" Very good service "
" Very fast support. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROGERIO - 08 June 2024
" faci, rápido e eficiente "
" ótimo atendimento, rápido e eficiente, inclusive na devolução veiculo. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ARTUR - 06 June 2024
" It ius OK "
" I did nit get the car I had picked on booking "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by BRANKO - 05 June 2024
" Cars need to be in good condition I am frequent traveler and renter of local cars "
" Car need replacement poor suspension poor tires probably car was involved in damage recently "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by MARTIN - 05 June 2024
" Very clear information and smooth process of hiring car, thank you very much! "
" Very friendly taking and also returing car without any issue, car was a brand new so perfect state. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICCARDO - 04 June 2024
" As above "
" Great rental company Excellent customer service .Fast efficient staff on rental desk and also at drop off and pick up . Clean car with all faults clearly marked so no misunderstanding on return of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AXEL - 04 June 2024
" Top "
" Top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JOANNA - 04 June 2024
" I bought insurance cover when I booked yet it wasn't on the voucher which I only found out at Locauto. I contacted customer service at AutoEurope and got a copy and paste reply telling me to read the voucher. I asked for it to be escalated to official complaint and got another copy and oaste reply from another customer service agent. Complaint remains unresolved, I will never use AutoEurope again nor will I recommend "
" Long queue for cars made worse by hard sell of one of the agents for excess cover. My agent was OK the other very pushy and harsh. No option of choice of cars. I was given a petrol others had diesels. Not very fuel efficient I burned more fuel than if I had been offered a diesel. I only drove to snd from airport 45 mins each way and couple of trips to the beach. Cost me 50€ in fuel. My diesel would have given me 600km for that "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by ADRIAN RAZVAN - 04 June 2024
" Nothing to complain about so far. "
" Very good price, new car, good and fast service both for pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by VALERIJS - 04 June 2024
" Good choice of service providers and trustful reviews. "
" Service was fast and easy. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by FERNANDO - 04 June 2024
" Terrible service "
" Terrible service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by PATRICK - 03 June 2024
" The instruction from Auto Europe to collect our Goldcar from Bergamo airport were very wrong. The details you provided me with were very misleading and inapporiate which resulted in a huge delay to collect the car and a number of trips back and forth from the collection point and the office in the airport. Doing this with a very young baby late in the day was very stressful and tiring. this made the experiece of renting through Auto Europe very bad. Staff at Goldcar also told us that this is a very common problem with Auto Europe and we were not the only customers with this issue. Dropping off the car was also very complicated and no clear instructions were given to us. Very dissappointed overall "
" Goldcar offered a good experience however the collection and drop off instructions from Auto Europe were very bad. see comments below "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VIKTOR - 03 June 2024
" All OK "
" All OK. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JAMES - 03 June 2024
" After this experience I'm far less likely to use or recommend Autoeurope. "
" Scam company that exist to upsell insurance. Reviews of AutoEurope website are not representative of reviews on the internet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by MICHAEL - 02 June 2024
" . "
" Very courteous pick up and drop off staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 01 June 2024
" Auto one is not very trustworthy. Car was not clean, tank nearly empty and 4 weeks after the return I am still waiting to unblock the reservation on my credit card "
" Car was dirty, tank was almost empty (90kms) and after 4 weeks the 1200 euro block has not been removed on my credit card. There were no damages, car rental company doesn't return my 2 emails requesting to unblock the amount on my credit card "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by VICTOR - 01 June 2024
" Thank you!!! "
" Everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PENKO - 31 May 2024
" Everything was fine "
" Everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BERNARD - 31 May 2024
" No comment, I am angry "
" pour prendre la voiture, tout s'est bien passé malgré le fait qu'elle soit sale et qu'il n'y avait pas d'eau pour les essuies glaces ! Pour rendre la voiture, c'était catastrophique avec très peu de personnel disponible et beaucoup de gens. Nous avons dû attendre énormément pour qu'on s'occupe de nous. De plus, à ce jour, nous n'avons toujours pas reçu notre caution en retour ! c'est un scandale ! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JANIS - 31 May 2024
" Thank you for good service "
" Car was almost new and super clean inside. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FIONA - 30 May 2024
" Check in was quick, car was great value for money, return was fast and staff were lovely, all in all a good experience "
" Fast efficient service, staff were helpful and pleasant, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by VIRGIL LEONARD - 30 May 2024
" Buna! "
" Am avut rezervate doua masini pe numele meu dar nu mi-au oferit decat una desi le-am solicitat su expoicat ca la ambele masini trebuie sa treaca sofer aditional. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by THOMAS - 29 May 2024
" The initial rental portion on the Auto Nation web site was great. Everything was explained well and I was able to compare different companies to pick the correct one for our trip. "
" Francesco Rinallo at the SITX Florence train station was a great help to us. He was very kind and tried to get us out as soon as possible. I will defiantly rent from SIXT again as most of the process was easy. The return was a little harder that it needed to be as finding the correct parking space in the garage was a little difficult. However, the company gave good directions in their return email and we were able to get it done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 29 May 2024
" Already noted as above. All went except for tyre cost. "
" We damaged a tyre which needed to be replaced and at a cost of €250 it seemed excessive. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by BRIAN - 28 May 2024
" Overall good. But see above. "
" Pretty good deal except for car's conditio. Counter team, pickup and drop of, in Bari is very good. The car has a right pulling problem which might become dangerous for other drivers. Don't send drivers out until the cars are checked well for such issues. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by ROBIN - 28 May 2024
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TURIN, IT - Reviewed by ANUJ - 27 May 2024
" AutoEurope is my first choice for arranging car rental in Europe, and will remain so. "
" Very efficient pickup and drop at Turin airport Competitive pricing First experience with Budget, certainly wont be my last as standards same as Avis "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 27 May 2024
" Everything ok, only one remark, instructions on how to get to the office in Pisa should be more clear (and about the Transfer) "
" So far, so good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 27 May 2024
" To get real full coverage insurance in Siciily I ended up paying Auto Europe and then again paying Surprice for duplicate coverage. Surprice would not honor the coverage I purchased through Auto Europe and told me any damage to the car would be charged to me in full. Then I would be "on my own" to gather documentation, police reports and repair quotes to submit to Auto Europe. In the meantime all repair costs would be deducted from my Visa. Instead of a good deal on a rental car, I paid double what I could have paid if I had avoided Auto Europe and dealt directly with one of the major rental car companies. I won't be back. "
" I was disappointed too find that the full coverage insurance I purchased from Auto Europe was not honored by Surprice. To get the full "no worries" insurance coverage I had to buy a second policy from Surprice. Without the insurance from Surprice they would take a 900eu Visa deposit and bill any and all damage to my credit card. Then I would be left on my own to try to recover costs from the "full coverage" Auto Europe policy. Surprice said I would be on my own to provide any and all documentation of damage, police reports and repair estimates etc. That's crazy. After leaving Sicily how could I possibly collect that documentation? I will not again rent through Auto Europe or Surprice and will warn my friends and colleagues not to trust a booking agency but go directy to the actual rental agency, "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANDRAS - 26 May 2024
" Auto Europe is a great information provider making very easy choosing the best fitting service. "
" Everything was very quick and efficient. It was all trouble free all along. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARPAN - 26 May 2024
" Hi, I had already shared the mail with all the concerns and issues . I have not availed the facility because of the mismanagement and trouble . I request you to kindly go through my mail . I had to book another car from different company at the last minute. Kindly look into it "
" Hi, I had already shared the mail with all the concerns and issues . I have not availed the facility because of the mismanagement and trouble . I request you to kindly go through my mail . I had to book another car from different company at the last minute. Kindly look into it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by ALAN - 25 May 2024
" Strongly recommend "
" Excellent service at check in and checkout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTIAN - 25 May 2024
" no comment "
" i bookerd on feb 2024 for mercedes vito 9 passenger but they replace with citroen 9 passenger... indeed its similar but the car citroen is older and don't have the screen display in dashboard... so i can't use gps on the car display "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
OLBIA, IT - Reviewed by DANIEL - 24 May 2024
" We have used Auto Europe a handful of times now in 3-4 different countries. Each time the process is simple, easy, and straightforward. It sure beats booking directly or on other platforms. "
" Picking up the car was a breeze, and the gentleman at the counter was warm and helpful. Dropping off though was painful. The staff basically ignored us standing in the parking lot for 20+ minutes, saying they were 'busy.' All they were doing was looking at damage at other cars in the lot, no other clients were around. Totally unnecessary and rude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by BORIS - 24 May 2024
" We returned car to airport and asked how do we get to train station. The attendant gave us directions and said would could drop off car at train station office since they were full at airport. We helped each other out. "
" Very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by STANISLAV - 23 May 2024
" Very bad experience "
" Different price when I take car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ANCONA, IT - Reviewed by JURIJ - 23 May 2024
" 1 sec check out. All OK. "
" Good new car. Pleasant and quick check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by TAMAS - 22 May 2024
" Excellent user experience "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JONATHAN - 22 May 2024
" Second /third time that booked with them and will use them again! "
" The person at the car park that inspected the car and gave us the car was very rude to us. The person at the counter was very nice though. We booked full to full and the car was empty. The guy said its not his problem! He ever swore at us! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VALENTIN - 22 May 2024
" SEE # 3 "
" I HAVE BEEN CHARGED TWICE. AUTOEUROPE AND EUROPCAR. PLEASE HAVE SOMEONE CONTACT ME. I NEED A U.S. # TO CONTACT TO CLEAR THIS UP THEN MY REVIEW WILL CHANGE "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by GERARD - 22 May 2024
" My experience with SIXT and Francesco was outstanding. "
" Francesco from the Florence Firenze office was exceptional. He managed to upgrade our car as requested as we had too many luggages for the size of car we rented. Frescesco also ensured that we were well informed about our return destination (Roma). His attitude and assistance made the whole experience a memorable and enjoyable one. When we return to Florence, i would very much hope that he will still be around to assist us. However, with his positive attitude and eagerness to serve, I will not be surprised if he has moved on to other more challenging endeavours. I will surely hope for someone who can serve us as well as Francesco. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by EDWARD - 21 May 2024
" All went well "
" Very efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRENDON - 21 May 2024
" Expected better "
" Wasted more than an hour to get car, the counter service was terrible. Car had plenty of body damage and was in average working condition "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by NIKOLAY - 20 May 2024
" Everything went perfect "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREA - 20 May 2024
" Until my deposit is returned, I will not recommend this car rental company to my friends. "
" In addition to paying for the car rental, the company will withdraw a €300 deposit from my card. I agreed to provide the deposit. To date, this deposit has not been returned to me. I wrote an email to the company, but I did not receive a reply. At the same time, I had a problem finding a car rental company, as there is no exact address anywhere on their website. The order did not state that the company provides shuttle transportation. The shuttle bus was not marked with the logo of the car rental company. I had to go from minibus to minibus and ask who drives for this car rental company. And finally, I didn't even know how to call the car rental office, because there was only one employee there, and she couldn't even pick up the phone and give out cars. However, I want to appreciate that I had a brand new car and that I had a quick transfer to the airport at my request. I believe that the company will return my deposit quickly. If not, I will have to file a lawsuit, which is not a problem for me, as I am a lawyer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALIN ROBERT - 20 May 2024
" (this was the advice of the auto europe call center) "
" Unfortunately, the plane was delayed for about an hour and we couldn't find anyone from whom we could take the car. and no one answered the phone number. a robot takes over. So we had to make a new reservation from one of the companies that still had their offices open.... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ALFREDO - 19 May 2024
" Highly satisfied! Both with autoeurope and maggiore "
" Very satisfied! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JEREMY - 17 May 2024
" I will certainly use Auto Europe in the future - good options and easy to use "
" Very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RONI - 17 May 2024
" I need to submit an insurance claim but your website does not say where. Please assist. "
" I need to submit an insurance claim but your website does not say where. Please assist. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by NIKOLAY - 15 May 2024
" We are very happy to travel with your car. "
" We travel safe and convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by IVAN - 15 May 2024
" This is a second booking for the same timeslot in Sardinia, Italy. First booking on voucher nr. EU20747916 was cancelled by the rental company and I did not get the car. Auto Europe refused a full refund, wasted my time and will have to deal with an official legal complain from me to the European Consumer Center (in process). I refuse any claims for admin fees by Auto Europe and will not use this broker again. "
" All-in-all, fine company and service was quick and friendly. Child seats were a bit outdated, no Isofix system. Generally not so comfortable with their policy of extra charges when car is returned with some excess sand. Luckily it was not our case, but we also could not find car vacuum cleaners on most petrol stations in Sardinia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by TERJE - 15 May 2024
" Auto Europe has always been good but please give this feedback to your partners. "
" We had booked a car Peugeot 208. but they gave us Lancia Ypsilon, what didn't go up to the mountain even. We had lots of trouble with the car. They told us, that this car was meant for us is their private car- just lied into our faces. After long travelling we were really sad about the situation and didnt have strength to argue with them, but it was really not nice welcoming in Italy. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PALERMO, IT - Reviewed by IGOR - 14 May 2024
" no help was provided "
" I didn't receive the car I paid for. According to them, my Israeli driver's license is not a driver's license. although the rules say that a driver's license must contain information in Latin letters and contain the inscription "Driver's license" All this information is on my driver's license. This is the first time I have come across such a service. I ask you to return the money and stop cooperating with this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by BORIS - 14 May 2024
" Make sure you have an international drivers permit for driving in Italy. "
" It was very simple and staff was friendly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JOHN - 14 May 2024
" Your company is easy to use, but I wish there was a better way to handle these insurance headaches. It seems like some rental companies aim to make money from imagined damages rather than actual car rental. "
" I think you should be aware of a problem with this company. As soon as the counter staff saw I booked via AutoEurope, his attitude changed. He became quite surly and went to great lengths to let me know what damages I'd be liable for, no doubt noting I took insurance via Autoeurope. I also became worried when I noticed on the paperwork I was assigned a car with 28 different identified issues. At the collection point I was told to wait for 5 minutes, but it turned into 40 minutes. When I complained the lady staff member was quite rude, trying to say that a 16:00 collection time for the car doesn't mean the car needs to be ready at 16:00 and she became quite confrontational. When the car arrived, my worst fears were confirmed. The car looked like it has been through a war. It had tends all over the bonnet and top. It looked like it had been in a hail storm. It had scratches and dents everywhere. The car was poorly washed as well and the inside smell was that of a wet dog. I took photos of all around the car as I could anticipate what was going to happen when I returned the car. Sure enough a couple of days after I was told I had damaged the car and I need to pay 180 euros. I have photos showing the damage was already there when I collected the car, but I will see how this process goes and keep you informed. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
OLBIA, IT - Reviewed by ROLAND - 13 May 2024
" Quick and easy. Best prices. "
" Check in at the airport counter was a disaster. Long line. Then the worker made a mistake punching in my credit card info leading to my card being blocked. This was confirmed after I called my card company. Had to unblock card at ATM and run back to counter. Now worked. They kept blaming my for entering PIN wrong! Very upset. But after this stress, picked up car which is exactly what we asked for. Clean and good condition. Guys at car for pickup and dropoff were super friendly. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PIOTR - 12 May 2024
" Very good. "
" Very good although not dumbphone friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by VOJTECH - 12 May 2024
" Can you turn me money beck? Thanks V "
" Hello, in the day of pick up of car from Rental plus I called you becouse RENTALPLUS wasn t able to rent me a car so i asked you to return me money. Till this days I didn t receive my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BARI, IT - Reviewed by METIN - 12 May 2024
" Smooth operation without any problems "
" Smooth operation without any problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MARKO - 11 May 2024
" The car was new, modern and very well equiped above expectations. "
" The windsheald window was dirty from inside by salt or something. Clearly they didnt pay enough attention while cleaning a car after previous return. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SENG POL - 11 May 2024
" Smooth booking process and updates. "
" Waiting time to check in was too long, about 45mins. Check in process was ok. Car was in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALEKSANDR - 10 May 2024
" It is ok "
" Charged me damage that was not done by me. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SALERNO, IT - Reviewed by IOANNIS - 10 May 2024
" Great marketplace to compare renting companies and options "
" I had no issue in picking up and delivering "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MARKO - 10 May 2024
" Next time i will also reserve a rent a car by Autoeurope. "
" Everything was perfect and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by RUTA - 09 May 2024
" I didn't get the car. "
" I already tried to contact customer support, but didn't get any feedback, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ARGITA - 09 May 2024
" I need a money refund as I never got the car and you have made the charge "
" I did not got the car from the company and no one is answering to me to refund the money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by STEFAN - 09 May 2024
" Auto Europe is ok...good rates, however in the time of need when I needed to change one booking to another, their customer service was closed. When I tried to recoup some of the rental that I could not show up for (due to a flight cancellation) the customer service lady said she would check and email back and I never got a reply. Very disappointing experience. "
" Fraudulent company from beginning to end. They forced me to buy insurance I did not need and then at vehicle return, they are claiming for damages I did not cause. Never ever rent from Italy Car Rent! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by HRVOJE - 08 May 2024
" Most likely to rent a car again on our next trip. "
" Very nice experience, everything as we planned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GUY - 08 May 2024
" We received an additional credit charge of $120.78 Can you tell why? thanks "
" We received an additional credit charge of $120.78 Can you tell why? thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MARCELO - 08 May 2024
" The car categories do not match exactly among the ones presented by Auto Europe and the ones considered by the rental company partners. Other point: Noleggiare office is not right in the Airport building at Brindisi Airport (as informed by Auto Europe) but in another separate office out of the airport at ard 300 mts walk "
" I was downgraded with the car I received. I rented a VW Golf or similar which is Category Middleclass I received a Lancia Ypsilon which belongs to Category Smallcars / Kompakt At time of receiving the car I brought the point but Noleggiare insisted that the car I received was similar to the VW Golf "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LA SPEZIA, IT - Reviewed by FEDERICO - 07 May 2024
" never before i ve driven an electric car. wonderful experience. takes some time to get used to find charging locations and learn details "
" makes everything very easy for the customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EMILIA - 07 May 2024
" The service of Herz company is not at expected level, the vehicle was ok "
" Very incompetent, can' t explain the reason for additional deposits that they blocked. Five days after drop off of the car they didn' t confirm the check of vehicle nor the refund of deposit "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ANJA - 07 May 2024
" Nice and simple web page, where you can ready all the data you need. There are no hidden information that you need to pay at desk (if you take that kind of insurance). I will use this provider again when needed. "
" Everything went smoothly. Staff was nice and helpful, car was new and in very good confition. Overall good experience and would recommend using Auto Europe and Dollar again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by VINCENT - 07 May 2024
" It wasn't really clear to me that the offered upgrade costed extra money. But I was satisfied with the upgrade, so won't complain. "
" I am satisfied, except for the child seats. They were quite pricey yet the quality of the seats was very low. I had to mount them with the seatbelt instead of the safer ISOFIX. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by AVIEL - 07 May 2024
" I enjoy the experience of booking very much even if I had modifications. To the reservation. "
" I booked and paid for an Audi Q8, expecting a high-end experience, but was provided a Mercedes GLC instead. The GLC, more comparable to an Audi Q5, presented challenges with luggage space and lacked essential premium features such as active cruise control and blind-spot monitoring. Additionally, the car experienced a malfunction with its Emergency Brake Assistant, which persistently alerted me for an extended period. Despite reaching out to your support team during the night and receiving assurances that the issue would be addressed the following morning, no assistance arrived. Further attempts to contact your team only resulted in promises of delayed support, without clarity on whether a replacement vehicle would be provided. Fortunately, the alert ceased, and I canceled the request for service. However, the lack of prompt and effective support in a non-critical situation leaves me concerned about potential emergencies. A positive note in this experience was the exceptional service provided by Lorenzo, the station manager in Rome, during the car return process. Regrettably, due to these issues, I am inclined not to use EuropeCar in the future "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by RICHARD - 06 May 2024
" ABSOLUTELY TERRIBLE....NEVER, EVER AGAIN "
" These people are scamming the insurance companies BIG TIME and you should know...we picked up vehicle and staff were very friendly and efficient, no problems...went to car and compared the damage sheet given to actual car damage and there were SEVERAL discrepancies...I took several photos for proof as there was nobody at check out when we were getting car...returned car at end of rental, on time and full of gas as we had just filled up 5 - 6 Kms from return location...lady looked at gas gauge and said it wasn't full...I told her it was but she said we needed to get gas 5 minutes away, we went and put 1.35 EUROS in it to OVERFLOWING and got receipt, went back and the manager looked and said it wasn't full so I showed him the receipt and he then said that the guage was broken.....then he said there was damage to right front tire and it was €320.12.....I and my companion stated he was wrong and I showed him photo of tire I had taken previously but to NO AVAIL...HE CONTINUED TO SAY THERE WAS DAMAGE TO TIRE....it was a scuff mark, barely visible which I removed with my finger but he wouldn't listen and said he would freeze our credit card if not paid....we argued to no avail and finally we had to sign as we were going to miss our flight back to Canada....he kept saying don't worry as we have insurance which had nothing to do with it as THERE WAS NO DAMAGE TO THE TIRE OR ANYWHERE ELSE ON THE VEHICLE....at no time did we cause ANY DAMAGE to this vehicle during the rental period and this claim by Scicily by Car is completely false and fraudulent....I TRAVEL ALL OVER THE WORLD AND WILL NEVER, EVER DEAL WITH THIS COMPANY AGAIN or choose your company to rent through....it is not that large of sum of money but it is just plain FALSE on their part....as a side note, as we were leaving another older couple that had returned another vehicle after us was having the EXACT SAME BULLSHIT WITH THEM....absolutely criminal behavior and it will never happen again with this guy.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by JONATHAN - 06 May 2024
" Auto Europe reliable and an excellent comparison site for choosing rental vehicles. "
" Signage for Sicily by car at Cantania airport was abysmal both finding it and returning the car. The car was fairly well scratched up when collecting so spent a good while videoing and photographing damage. That said no arguments on return. Appreciate that it was low cost and so no real complaints about the hire. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MILAN, IT - Reviewed by YAVOR - 04 May 2024
" All in one - satisfied. "
" Rather slow pick-up (too few employees). Everything else was ok. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by IAN - 03 May 2024
" Poor experience - more down to Hertz, cars appeared to be very poor condition with few available and non as was booked, had to take a returned car which was filthy and covered in damage. "
" Booked a small car - non available - tried to get me to take an "upgrade" - did not want a big car - let alone one covered in damage ! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by KRISTJAN - 03 May 2024
" Good. "
" Friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GORAN - 03 May 2024
" We paid full insurance to AutoEurope, but then at Italycarrent counter we were told that it has no significance with Italycarrent and were forced to pay again for the same kasko insurance additional 125 eur. Why AutoEurope charges insurance which has no value with car rental companies? What are our rights to be reimbursed for the double payment? "
" We booked a medium car Opel corsa or similar but were given Citroen D7, a big car that we did NOT want and which is not at all suitable for narrow Italian streets and limited parking spaces. We managed to change it for a suitable medium car. Another bigger problem that we had was that we had to pay twice for the kasko coverage, first through the agent AutoEurope, and then to Italycar rent because we were told that what we paid to Autoeurope does not count with Italycarrent. We felt cheated, but paid additional 125 eur. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NIKOLAI - 02 May 2024
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MAGNUS - 02 May 2024
" Good for comparison. "
" Was surprised that they requested two credit cards at booking. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ANCONA, IT - Reviewed by CLAUDIA - 30 April 2024
" Good price and excellent support "
" Excellent service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSEPH - 30 April 2024
" I tried to call a reservation specialist but to discuss but the office was closed. The message said to go to the website. "
" I was charged an additional 536.11 for my rental over the price quoted when I made my reservation. I know I had to pay 76 to fill the tank, shocked at the additional, unexpected charge of 460. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by LINDA - 30 April 2024
" Generally fine "
" My only criticism concerns the demand to clean the car fit for reletting before drop-off. It's not a big deal but slightly annoying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by GUILLAUME - 29 April 2024
" Good "
" It took a lot of time to take the car "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by TONY - 29 April 2024
" I hope someone from AutoEurope gets back to me as I've been waiting for a month with no reply! my email is tony@cyberspace.com.mt "
" i was refused access to my booked car as the car hire front desk said I was on some form of black list but refused to tell me why. He refused to give me my money back as he said I should have cancelled 24 or 36 hrs hrs before - something which I couldn't do because I never got informed that I would be denied access to my booked car for any reason.
I have an email from the front of desk agent to this respect see below
Sansone, Giuseppe
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ANTON - 29 April 2024
" Auto Europe has generally been a great experience on multiple occasions, but this particular vendor has offered a below-par experience. "
" After waiting for more than an hour, I was given a car with over a dozen dents and scratches (some of which unaccounted for), a terrifying rattling noise coming off the engine and a huge SERVICE warning on the display. The car was promptly replaced, for which I give extra points, but I did not receive an updated rental agreement with the details of the new car. The replacement vehicle had no obvious defects. All this happened between 9pm - 10:30pm at a dark parking lot. On the next morning, I noticed the inside bit of the driver's door lock was missing, but I didn't think it was a big deal as the remote was in perfect order and I didn't need the key to access the car. Upon return of the vehicle (without a scratch whatsoever), the Surprice agent marked the missing bit and I expect to be charged for it. During our stay, we were renting an entire house with a private parking -- and I noticed the missing part on the very next morning, so there's no way it could have happened during my rental. I hate being scammed and will most likely appeal any potential charges I might get -- my security deposit hasn't yet been unblocked off my credit card. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5
ROME, IT - Reviewed by THOMAS - 28 April 2024
" I paid for and rented a car from you, and now I've received another bill for the same rental from euro-car for over $300. I appears that they didn't use my reservation with you that I paid for and instead did another rental for me. "
" I paid for and rented a car from you, and now I've received another bill for the same rental from euro-car for over $300. I appears that they didn't use my reservation with you that I paid for and instead did another rental for me. Now I'm being billed from European and from autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SHIVI - 26 April 2024
" Europ car billing me for extra days that I already paid in auto europ "
" Still not recieved my invoice or deposit back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by KIRIL - 26 April 2024
" Perfect "
" Everything was correct "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PABLO - 26 April 2024
" I contract full protection with you and it was impossible to find how to make the report in the website and to get the refund (the vaucher number was not recognized). It was only 80 euros, The best solution is no longer use Auto Europe and Noleggiare neither "
" I rent the car only a few hours and they charged me the cost of the antenna that was missing. I never left the car, the only possibility is that the antenna mas missed at the moment of the car collect "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BARI, IT - Reviewed by GABRIEL - 26 April 2024
" Excellent service "
" Very efficient pick up and drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SERGIO - 24 April 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by MEROPI - 23 April 2024
" 3 "
" they take a deposit 1200 e ,when i return the car they told me all it is all right and we send you an email that everything is ok ,never send the email that everything is ok and never unblock the deposit of 1200 e "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by LÁSZLO - 23 April 2024
" It seems one has to pay much more than the quote from Auto Europe. "
" Understaffed. Very difficult to find them at Catania airport. Charged extra 180eur for "insurance". "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ROME, IT - Reviewed by SILVER - 22 April 2024
" I could not rent the car with the card I booked it because it was not creditcard. It would be great the booking system would have not accepted the card in first place so I would use a creditcard. Now I was in the situation I had to pay 120 eur exrta to get the car "
" The car I got was bit too big for the Amalfy region although I booked smaller car but they didnt have it "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BARI, IT - Reviewed by BORISLAV - 22 April 2024
" I'm very satisfied. "
" The model of the car I have book was tot available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MAURÍCIO - 22 April 2024
" okay, so I am belgian and live in brazil, so i have a brazilian dirvers licence. I learned the hard way that i have to check on the rental conditions if my brazilian drivers licence is accepted. drivalia, for example, does accept it. europcar decided not to, even though it is written in roman alphabet. I do have the international drivers licence, but I forgot t home and had only pics. when i rented in target i carefully check rental conditions and it did not say anything about eu drivers licence obligation. at counter i was denied to get the car. it was fully paid, i was not reimbursed yet. i showed them pics of my int drivers licence and told them about the small print in the rental conditions at your website, they were rude and still denied service. I ended up paying 4x more at anther company. i need my reimbursemnet "
" okay, so I am belgian and live in brazil, so i have a brazilian dirvers licence. I learned the hard way that i have to check on the rental conditions if my brazilian drivers licence is accepted. drivalia, for example, does accept it. europcar decided not to, even though it is written in roman alphabet. I do have the international drivers licence, but I forgot t home and had only pics. when i rented in target i carefully check rental conditions and it did not say anything about eu drivers licence obligation. at counter i was denied to get the car. it was fully paid, i was not reimbursed yet. i showed them pics of my int drivers licence and told them about the small print in the rental conditions at your website, they were rude and still denied service. I ended up paying 4x more at anther company. i need my reimbursemnet "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by NENAD - 21 April 2024
" Everething is OK "
" Recomended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SAGAR - 20 April 2024
" Same as above. At one point I was thinking about suing you and Europcar but then again who wants to waste their money and energy on you. Customer service is zero from Europcar and auto Europe does not have an app or any online number to contact. I don't understand how are you even surviving. You should be shut down and not allowed to service customers, if that's what you think of us or you just see the money. "
" Horrible. It was a nightmare to book through your portal. I heard all the accolades online so I chose but it turned into a nightmare altogether. I will never ever in my life choose or suggest autoeurope to anyone nor Europcar. They gave us an horrible car which needed full charging every 75kms. Can you believe, every 75kms. Not only did it burn our pocket but also we lost double the time in travel. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ELVIS - 18 April 2024
" How can you pretend to have an electric car returned with 100% battery charge at the airport? I have to drive 2 hours earlier from Milan to Malpensa, find a charger somewhere near and wait for the car to refill???? and after 80% batery fill, the charging switches to slow no matter you plug it to a fast charger that costs more per KW. Bullshit. SicilyByCar is the best. I was wrong to change to Drivalia this time. "
" I have not received yet my guaranty release and it is 1 week since I returned the car. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by GERGANA - 18 April 2024
" Only positive comments "
" Nice staff, car in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARINA - 17 April 2024
" make sure Keddy gets this feedback so they can identify this employee. "
" Absolutely disgusted beyond belief with the attitude and treatment of the lady at the counter on duty March 23 at 10am. She a terrible piece of work. she does not belong in a customer facing role at all. Because of her Auto Europe almost lost all future business from the travelers in my family and friends. And I have already blacklisted Keddy. After arriving on an overnight flight and having to travel by train and bus to Linate I arrive with my child to a completely empty agency only this disgusting lady and her male colleague. No other customer whatsoever. Because she either had a bad day or maybe didn't like my face and accent she refused to accept my driver's license. Which is utter BS as I and my husband have both rented from autoeurope in the past using this same country license. She was so mean and rude and even to my husband over the phone as he tried to reason with her in Italian, her language. After she kicked us out my child was extremely upset, myself as well. We couldn't understand why she just refused us for no reason other than to be extremely nasty. My husband then proceeded to use autoeurope again to book a car with Budget. We had to wait 4 hours but after that everything was fine, and we were very happy with the budget employee and car. Please find out the young black hair lady working on March 23 in morning shift after 10am at Keddy counter Linate airport and make sure her employer knows what an unprofessional, rude and mean employee she is. I'm sure she has caused the company to lose a lot of business. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by MARTIN - 16 April 2024
" ? "
" I booked via Auto Europe and have accepted additional charges for a full insurance (Theft, accidental damage etc.). At the counter in Palermo, I have been told by the staff to pay another 100 € for this full insurance .... I said, I ordered at Auto Europe, when they cooly responded "but not at Sicily by Car" .... I feel ripped off ! Then: the air condition in the car did not work - not ideal at all in Sicily, even in April. The rest was ok. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENOA, IT - Reviewed by CATALIN DORIN - 13 April 2024
" Very satisfied. "
" Good company. Good deal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DESISLAV - 12 April 2024
" Excellent "
" On Roma Termini we waited 1.5 hours to get the car. First at the counter 2 people were served for 40 mins each. After more than 1 hour waiting we went to the parking. Despite that they called to tell them that we are taking the car in advance, the car was dirty and staff started cleaning in front of us. The car had damages on every detail. Due to bad service we missed our slot to see Vesuvius and the tickets were invalidated. Will never use them again and do not recommend. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PADOVA, IT - Reviewed by JOHN - 11 April 2024
" Cheaper than RentalCars.com! "
" Quick, friendly check-in and check-out. Vehicle was larger than I booked but this is normal when renting automatics. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by TASSARERK - 11 April 2024
" double charged for full damage protection "
" I already prepaid for full damage protection and why you charged me again when pick up at Alamo Verona "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by GYULA - 10 April 2024
" good "
" reliable "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by PETRU IOAN - 10 April 2024
" We recomand always Autoeurope to our friends "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ROLF - 09 April 2024
" This was my first rental with Rentalplus. I chose the best available deal on autoeurope and received a very good car and pleasant service. I certainly will consider Rentalplus for my next rental in Italy. Fully recommendable! "
" We had a fast pick-up followed by a friendly, informativ and efficient check-in at the remote location. The presented car had 15'000 km on the clock and was very clean with only minor scratches. A nice and good car for our 9 day trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by IONUT - 08 April 2024
" No additional comments "
" Pick-up was a bad experience: after insisting for long to get the full insurance of.the car from them even if I had the insurance with Auto Europe we went to the car. We fit the luggage in and then they realized they gave us another car. We offload the luggage and went to another car. We left with the car but one of the seatbelt was broken. They asked (I hope as a joke): "Do we really need seatbelt for the kid?". Then we got another car. I took pictures of the car with all the paint damages. When returning the car, Surprice!, they said they don't have registered a scratch and it isn't so clear in my picture (even if everyone was able to see the mark). Risking loosing the plane I decided to finish by signing the drop off having the CWD with Auto Europe. After that another SurpPrice! The shuttle was not arriving and 30 min already passed. We would have lost the plane if we didn't bumped into a nice Centaurus shuttle driver that brought us to the plane. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
TREVISO, IT - Reviewed by GEORGES - 08 April 2024
" Good experience "
" The car broke down on my last day. The windscreen wiper fluid was empty because the tank was broken and it was not possible to clean the windscreen while drivng on wet roads....made it very dangerous and i had to stop every few kilometers to clean the windscreen. I think they knew this because the windscreen liquid was empty when i took the car and they filled it up but of course it was empty again a few kilometers later. Also how do I claim for: The lost day of rental The bus ticket to Treviso The taxi I paid to get to the airport? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ILIAS - 08 April 2024
" I end up walking around 1 km to the car hire in a heavy rain . They had their phone disconnected so you could not get through to them . They did not have an estate that I paid for . "
" I had booked an estate but they did not have one . I got an MG HATCHBACK / SUV "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 07 April 2024
" Booked, paid, picked up, returned, no hassle. "
" They were courteous, straightforward, explained everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ZOLTAN - 07 April 2024
" Overall, I was absolutely happy and recommend this company to rent from. "
" I got a brand new car with a helpful and kind service. Insurance fees are rather high. Quality of service and quickness of deposit release are all 10/10. Car was in absolute mint condition that is very rate with other companies in a similar price range. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHIUSI, IT - Reviewed by ROBERT - 06 April 2024
" All good, but very expensive. "
" The vehicle was in good condition, and performed well. Pick-up and drop off was good. It was expensive, compared to costs in other countries. Very convenient location across the street from the rail station. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TREVISO, IT - Reviewed by JURGITA - 05 April 2024
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PADOVA, IT - Reviewed by JOHN - 04 April 2024
" Lower prices than Rental cars.com! "
" Speedy checkout, friendly service, easy pick up and drop off and a reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DIETER - 04 April 2024
" Other than the long wait for the shuttle all was fine "
" Long wait for the shuttle bus (operated by third party) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by EVGENI - 04 April 2024
" No problems "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BALÁZS - 03 April 2024
" In genereral I get wat I wanted "
" I have booked for a 4x4 drive car and get only a front wheel drive one - OK it was in the same cathegory and fortunately we did not need that capability. The car was not clean, neither from outside which is acceptable as it was raining before, but nor in the inside. (Was some left garbage in the trunk) The rear windshield wiper was broken and missing. There was not enough liquid in the conatiner for window cleaning. There was a constant yellow error signal on the dashboard, which is strange in a car which only run 20.000 km. Drop off was fast and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ILIA - 03 April 2024
" AutoEurope should choose their partners more careful. "
" Had to wait more than an hour to get the car. The office is understaffed and the processes are very inefficient and chaotic. The staff is aggressively selling additional overprices services like their own insurance, road assistance, etc. They are literally threatening that there will be troubles if I will not purchase those. The car was dirty both from outside and inside, less than half fuel tank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by JUDITH - 03 April 2024
" The rental pick up and drop off was very easy. "
" We received the car with No ADBLUE and had to pay to fill it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PERUGIA, IT - Reviewed by MARBERT - 02 April 2024
" I am very pleased with the service given, the car's condition was immaculate except 2 small scratches on the drivers' side. Staff was really helpful at Perugia airport. The only thing I would suggest is to specify if the car has a GPS or not. Upon booking, I was not aware if the car had a GPS and I had to pre-book another GPS to make sure that we'd be able to roam around. "
" Top notch service and very helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by OLIVER - 01 April 2024
" Everything was very clear and easy. Good experience overall "
" Service was polite and nice. Car was good and we got a free upgrade from manual to automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DANIEL - 31 March 2024
" Very good service. "
" It is the second time that I rent a car with Auto Europe and both time I have been very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PLAMEN - 28 March 2024
" All was good "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by THORDUR - 28 March 2024
" Good experience with Autoeurope "
" Reserved car not available. "Upgraded" to a cheaper old worn out car of lesser quality which had not been cleaned. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MILAN, IT - Reviewed by TOMMY - 27 March 2024
" Easy but why can't you transfer it I already have increased insurance to Alamo ? Same with contact details like email etc. "
" Worked very well - efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RUSLANS - 25 March 2024
" Everything was great! "
" Very proffesional! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LORRAINE - 24 March 2024
" Autoeurope site is easy to use and to book and generally use good companies too "
" Issues with cleaning of car and it also smelled badly of smoke €15 car cleaning fee deducted from my credit card DESPITE the car given to me dirty ! I paid full protection but still they blocked €900 on my credit card for 21 days ! The counter staff were very dismissive to my comments and said basically "this is what you get when you book through cheap agents" I have used autoeurope previously and was very happy with the services provided I would not recommend B RENT to anyone In addition I am still waiting for a reply from their customer services department too "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
ROME, IT - Reviewed by POUL TIMOTHY SVEJSTRUP - 20 March 2024
" Very helpful. They didn't force the up selling of other packages and respected boundaries unlike other agencies. "
" Very good service from start to end. Was a bit surprised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by MARK - 20 March 2024
" excellent "
" excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALEKSANDRS - 14 March 2024
" Very good) "
" Very good company. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DANIEL-MIHAI - 13 March 2024
" Everything ok "
" Easy pick up and return, no hidden taxes, easy to be contacted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAUL - 13 March 2024
" Waste of time and money "
" No "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by CONSTANTIN MUGUREL - 13 March 2024
" Very good experience, car was almost new. Car parking area in Treviso is a bit far from the airport. "
" Fast check in and rapid reception of the car. After drop off , I received quickly the warranty, which is not happening very often. The car was very good, almost new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by JUSTINAS - 12 March 2024
" No extra charge was mentioned in a contract "
" Car was not clean (empty bottles, napkins in door pockets). Extra 100 eur was charged despite no upfront information (for entry to foreign country). 900 eur credit card deposit still on hold after 10 days of vehicle return "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MILAN, IT - Reviewed by GILEAD - 12 March 2024
" 123 "
" Drop off: address point is not Milano city but different town. Was written on the contract but nobody read it. The stuff did not tell me. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ROME, IT - Reviewed by FABRIZIO - 11 March 2024
" I booked a car, but it had some problem at the shell, so that I returned it to the rental company and they gave me another one without any problem "
" Great availability and accomodating staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 08 March 2024
" Fast easy check in and check out from friendly staff. Unlike others rental company, you feel safe renting from Sicily by Car. "
" They are super professional. Friendly staff always very glamerous girls to check you in. This is my number one choice of car rental in Italy, I use them regularly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EGILS - 07 March 2024
" A large offer of cars, understandable lease agreement and its terms. "
" The car was equipped with summer tires, the voucher said there would be chains, but the chains were not in the boot. Its were added by separate request. The seats in the cabin were dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GIOVANNA - 07 March 2024
" everything ok, except initial difficulty in finding the right counter, since car rental was europcar and not keddy "
" everything ok, except the fact that car rental was not keddy but Europcar "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by LIVIU - 04 March 2024
" Overall I'm satisfied "
" Sicily by car - everything perfect car - good but can be better :) issues : - car was littel bit dirty - no window wather - no winter tyre (but i didn't needed everything was clean) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by NIKOLAY - 04 March 2024
" Good price,new cars "
" Quick and accurate service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GABRIEL HORIA - 28 February 2024
" the car was working well. everything was ok, except for the pick up, when we had to wait more than an hour "
" at the counter it was only one person. and in front of us there were 5 persons. we waited more than an hour. it was even a fight because someone cut the line "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DANNY - 28 February 2024
" All good. As usual with Auto Europe! "
" Good experience. Fast pick-up and drop-off. Also appreciated the fact tha most of the staff speaks French! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by LUCIAN - 28 February 2024
" No "
" No "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANDRIUS - 27 February 2024
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by GIOVANNI - 26 February 2024
" After the bad experience with my previous booking, I was a bit weary in using Autoeurope again. This time you suggested a very good rental company. Hopefully it will never happen again that Autoeurope allows their customers to be treated like door mats by the car rental companies. "
" Life savers! After having lost all my money with Sicily by Car, Surprise provide with a very good alternative, at a fraction of the cost, helping in limiting the damage suffered by their competitors. I have no hesitation in recommending Surprice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ZORAN - 25 February 2024
" You are fucking lier, i pay 117€ more in Bergamo "
" You are fucking lier, i pay 117€ more in Bergamo "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by KURT - 25 February 2024
" 0 "
" 0 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by CONSTANTIN - 25 February 2024
" Renting the car online was an ok experience "
" The car tank was only a quarter full. I left the tank with more gas than the pick up but they sent me a tax of 60 euros for filling the tank. It is robbery! I sent them a mail with the video i made at pickup but no answer so far. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LAMEZIA TERME, IT - Reviewed by NIKOLAI - 25 February 2024
" Super! "
" Отличная компания, хорошие машины, прекрасный сервис. Очень рекомендую всем. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DANIEL - 24 February 2024
" Auto Europe, very good service. "
" Very Good, car a little bit old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANDREAS - 23 February 2024
" Positive experience. Glad I rented through Rental Plus. "
" Rental went smoothly. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SAMU - 22 February 2024
" Everything went smoothly. "
" Fast, transparent rental. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ROGER - 21 February 2024
" I would really recommend AutoEurope take a look at this operation, especially in Pisa. They are offering cheap rentals, then ripping customers off, knowing that they will make up their shortfall through the insurance pay out. I have been using AutoEurope, and other car rental agents for many years, all over the world, and never have I come across a company that is so blatant in it's underhandedness! "
" They gave us a badly damaged car, which I endeavoured to take pics of every dent and real damage. When I returned the car after 5 days at a golf resort, with my own individual pRking space, 5 people came out and went over the car. They then informed me that there was a tiny dent on the back bumper. This bumper was severely damaged one side already. They then accused me of doing this damage. I didn't do this, and unfortunately I didn't see it, as it was so small, and as it hadn't been cleaned I couldn't see the mark. They are a bunch of theives and they just wanted to make extra money out of their customers. I had insurance, and if I had done this I would have owned up to it. I am disappointed that AutoEurope has them on their books, as they are bad for business! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ELENA - 20 February 2024
" Auto Europe served excellent. "
" Everything worked OK. Procedures were fast. The car was a kittle old one (Seat Arona) nut in a very good condition. We cannot gave only new cars... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by VASILEIOS - 20 February 2024
" Quite the frustrating experience! Our credit card was digitally stranded inside our phone, not physically in our wallet. Desperately, we pleaded with the reservation overlords to switch our payment method to the credit card we actually had in hand. But alas, they remained unyielding! Apparently, their hands were tied, their hearts were stone, and their empathy circuits were permanently offline. And guess what? We ended up forking over €188 for a phantom car--a vehicle that existed only in the twisted dimensions of their customer service abyss. When we dared to request a refund, they responded with a delightfully ironic twist. Their tone? Oh, it was dripping with condescension. "Dear customer," they smirked, "you see, it's entirely your fault. You should've carried your credit card like a responsible adult. Tough luck!" As for a partial refund? Ha! That was as likely as finding a unicorn tap-dancing on a rainbow. So here we are, nursing our wounded wallets and nursing a grudge against the car rental overlords. Next time, we'll just stick to bicycles. At least they don't judge us for our digital credit card mishaps! "
" no problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by FRANCISCO - 19 February 2024
" very bad "
" never receive a confirmation from your side......Rent a car by my own in the airport. dont accept yourrr charge of the money....terrible serviceeeee "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ANGHEL - 19 February 2024
" I rented a car with winter tires and I paid extra for that. The price was double because of that, and it DIDN't have winter tires. The car had All Seasons Tires. I made a full tank 9 km before returning the car and they said it is not actually 100% full, making me understand that I need to PAY A FULL tank because of that. "
" I rented a car with winter tires and I paid extra for that. The price was double because of that, and it DIDN't have winter tires. The car had All Seasons Tires. I made a full tank 9 km before returning the car and they said it is not actually 100% full, making me understand that I need to PAY A FULL tank because of that. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ERIS - 17 February 2024
" Understood and meet my request. All info needed provided. Wellknown as a broker "
" Very friendly and helpful. Solving problems oriented. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by IVAN - 16 February 2024
" 100 euro were blocked from my credit card upon picking up rented car. I returned car on 13 February. However, to date, this 100 euro has not yet been returned to my credit card. Can you please inform Europcar so that the 100 euro be returned to my credit card? Thanks. "
" It was a nice experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by ALEXANDRU - 16 February 2024
" My deposit is still blocked, but I'm hoping to be solved soon. "
" 1. Faulty windshield wipers...and it rain, a lot (8 for vehicle condition). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by NIKOLAOS - 15 February 2024
" W "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MIKA - 15 February 2024
" Visa card was declined at Italycarrent desk (maybe they don't have visa verification in their card readers). Rented car for Avis with same Visa card without any issues. Will never again use auto europe nor Italycarrent, Avis/Budget works much better. "
" Visa card was declined at Italycarrent desk (maybe they don't have visa verification in their card readers). Rented car for Avis with same Visa card without any issues. Will never again use auto europe nor Italycarrent, Avis/Budget works much better. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ROBERT - 15 February 2024
" I always use Autoeurope to rent cars on my travels. Generally always a positive experience. "
" Efficient service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by FABRIZIO - 12 February 2024
" It provides valuable offers "
" Unfortunately the tire had rim damage and tended to deflate "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TRAPANI, IT - Reviewed by JOSEPH - 07 February 2024
" Disappointed "
" Car was not clean and fuel was missing €10 petrol in it "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by VIESTURS - 06 February 2024
" Most depend of provided car "
" Please some short remarks, Technical condition of car was unsatisfied, first of all at the delivery of car there was blinking yellow sign, that regular service was needed, later was recognized that rear parking sensors wasn't working (in fact it is huge passenger car and create problems in narrow places) and front window wipers are in very bad condition (overused-rubber decomposed, work with sound of scratch). There was no air ventilation for passengers in rear 2nd and 3rd row (may be specific of Citroen....) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ENRICO - 06 February 2024
" I'm using AutoEurope from more than 10 years and I never had problems. "
" Always good experience. The only advise o can give it's to clean better the car's interior. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by AUDRIUS - 06 February 2024
" Car rent order was not fulfilled, claim was not resolved, very bad experience with recent rent. "
" Order was not fulfilled "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by GOLAN - 03 February 2024
" Easy to reserve and good prices "
" Very efficient pick up and drop off, staff is very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENOA, IT - Reviewed by ADAM - 03 February 2024
" The only web, where I could filter out options with winter tyres "
" Very good price, new car, winter tyres "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DARIO - 02 February 2024
" the check in was longer than expected the clerk at the desk was not very clear in the definition of what is basic in the offer and what is the other package (she assume the basic include the insurance while it doesn t) nobody shows up when I pick up my car the car I got was not matching my expectations the drop off staff was very nice supportive and effective "
" the check in was longer than expected the clerk at the desk was not very clear in the definition of what is basic in the offer and what is the other package (she assume the basic include the insurance while it doesn t) nobody shows up when I pick up my car the car I got was not matching my expectations the drop off staff was very nice supportive and effective "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by DIMITRIOS - 02 February 2024
" Nothing negative "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SPYRIDON - 02 February 2024
" strongly recommend! "
" perfect as always! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIORGIO - 02 February 2024
" Ottimo servizio come sempre, da circa 20 anni "
" Servizio eccellente. L'assistenza della Sig.na Elisa superlativa. Altrettanto quella della Signora alla consegna del veicolo, la quale non ha esitato a sostituire la vettura semplicemente perché il collegamento Bluetooth del telefono richiedeva una password. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 01 February 2024
" I do appreciate AutoEurope for their sincerity in the process "
" I will be opening a customer support case concerning Avis in Catania Airport. What I experienced was nothing short of deliberate fraud. It makes me sad that even after being a savy consumer, Avis deliberality lied about the car rental. More details will be on the case "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CARLOS ALEXANDRE - 31 January 2024
" At first, it seemed like a good deal, renting with Eurovia, given the cost-benefit of the car that I was looking for. However, at the company desk, when trying to collect the vehicle, I was informed that the car could not be released as I did not have an international driving permit. I had previously made sure that this need did not exist through the company's website. the information that was there was only that you needed to present a driver's license for the rental. Despite having opted for full insurance, the girl at the counter did not want to release the car. She informed me that she would only release the car if I paid an extra fee, which was double the total amount I had previously paid (I had paid 85 dollars and she charged me 90 extra, totaling 175 dollars). Only then was I able to receive the keys. I'm a medical doctor, I travel around the world, frequently and this is the first time this has happened. Upon arriving at my destination, I was informed by some colleagues that this requirement did not exist in other car rental companies in Milan. I searched to find out if there was any specific federal legislation, but I didn't find anything up to date about that subject. Anyway... an extra amount, not justified and which does not allow me to recommend the company. "
" At first, it seemed like a good deal, renting with Ecovia, given the cost-benefit of the car that I was looking for. However, at the company desk, when trying to collect the vehicle, I was informed that the car could not be released as I did not have an international driving permit. I had previously made sure that this need did not exist through the company's website. the information that was there was only that you needed to present a driver's license for the rental. Despite having opted for full insurance, the girl at the counter did not want to release the car. She informed me that she would only release the car if I paid an extra fee, which was double the total amount I had previously paid (I had paid 85 dollars and she charged me 90 extra, totaling 175 dollars). Only then was I able to receive the keys. I'm a medical doctor, I travel around the world, frequently and this is the first time this has happened. Upon arriving at my destination, I was informed by some colleagues that this requirement did not exist in other car rental companies in Milan. I searched to find out if there was any specific federal legislation, but I didn't find anything up to date about that subject. Anyway... an extra amount, not justified and which does not allow me to recommend the company. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VENICE, IT - Reviewed by SILVIA - 30 January 2024
" Great service! "
" The staff were friendly and super helpful. Explained everything clearly and gave sound advice. Pick up and drop off went very smoothly. Very happy customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETROS - 29 January 2024
" Very nice and good news cars "
" Very satisfied.. Only thing is the winter tyres that we don't but the company and we noted that we wanted but anw. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DANIEL ION - 27 January 2024
" Super "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 26 January 2024
" Not satisfied due to counter service "
" Had to do insurance refund but not done, so far no one cared yo reply "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by COSMIN - 26 January 2024
" Sunt foarte bune serviciile oferite de Sicily by Car "
" totul a decurs foarte usor. Actele s-au facut foarte repede, iar masina a fost predata in scurt timp. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by GEORGIOS - 26 January 2024
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DOMENICA - 25 January 2024
" Finding the rental office and getting the car took nearly 2 hours!!! Because of the wait I got an upgrade which was nice. The car smelled horrible, a previous renter had smoked in the car. Otherwise all good. "
" When you arrive there is absolutely no sign of where to wait for the shuttle to take you to the offices and no one answered the phone number provided. Your Website stated the office was in the airport, which is NOT true. The waiting time at the office was over 45mins!!! The car smelled horrible, a previous renter had smoked in the car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAULIUS - 24 January 2024
" I booked vehicle of "Full size SUV" class. I got compact SUV (Mercedes GLB). Size matters as we were 4 people with luggage. Their response was "AutoEurope is a website, they don't know what cars we have here". "
" I booked vehicle of "Full size SUV" class. I got compact SUV (Mercedes GLB). Size matters as we were 4 people with luggage. Their response was "AutoEurope is a website, they don't know what cars we have here". "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 22 January 2024
" Everything went perfect "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANASTASIA - 22 January 2024
" Everything was excellent. Thank you "
" It was a nice experience without any problem at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GEDIMINAS - 21 January 2024
" Everything was fine. Our flight was changed, to one day earlier. So I booked for one day more rented car, and it as very easy to do that. I am fully satisfied "
" I booked Fiat Tipo Estate or similar. I needed Estate cause my family is 5 persons, and we had 5 lugages. At first we received car Hyundai Bayon. Counter staff said that this car is bigger, than Fiat Tipo Estate and it will be more comfortable for my big family. I did not oppose, cause driving bigger car is not the problem for me. When we arrived to the parking to pick up rented car, and saw our car Hyundai Bayon, it was clear my family with 5 lugages will not fit to this car. Even 1 luggage did not fitted. The length of Hyundai Bayon is 4180mm. Fiat Tipo Estate lenght is 4571mm. So we came back again to the office by bus. The office employee told, that our luggage will not fit even to the Estate car, but they will change the car to Fiat Tipo. They have just one option of Fiat tipo which need to change oil in 1000km. It was not the problem for me. My driving will fit to ~700-800km. Next arriving to parking to pick up the Fiat Tipo car showed, that we received again not Estate Fiat Tipo. It was hatchback Fiat Tipo. But our luggages fitted, so we did not tried to receive Estate car, and used hatchback. Changing the car took ~2 hours, we were too tired waste again 2 hours. So we payed for more expensive car, and received the cheaper car. Please refund the overpayed money for Estate car. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by RAFAL - 20 January 2024
" They did not pick up the phone - my flight was delayed. The could not wait, shut down the rental. As a first client next morning they could not give me the car i booked. They gave me car on summer tyres in the middle of winter during snow fall. "
" They did not pick up the phone - my flight was delayed. The could not wait, shut down the rental. As a first client next morning they could not give me the car i booked. They gave me car on summer tyres in the middle of winter during snow fall. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ANDREI - 19 January 2024
" Everything was good "
" Car not in good condition "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by TSONIO - 19 January 2024
" Well-maintained car. "
" Fast and correct service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TRYFON - 18 January 2024
" VERY GOOD "
" VERY GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by THOMAS - 17 January 2024
" Attempted to phone customer services today (wednesday)but they are closed "
" As per separate E mail we were supplied with the wrong (too small) chains in the right box (ie the box said 215/65 R17 Net result we got stuck, missed a days holiday. Had the expense of an extra night AND had to buy correct size chains the following day. Locate kept saying they are the correct chains. We attempted to use them, had a garage check them to confirm they were the wrong size and it was a general nightmare. Now the want to charge us for damaging their chains (because they were too small when we attempted to drive on them a coupling link was squashed) This is doubly audacious as the vehicle was returned with the correct chains we bought for E 85 and are requesting from them a refund for those chains and the Hotel accommodation. Further when we called the AA to help on the saturday (as we were advised to do by Locate) we were told they (the AA) could only help us on the monday ie 36 hours later. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by APOSTOL - 17 January 2024
" N/a "
" The need of a Credit Card is little bit annoying. Other companies could block the money for insurance from the debit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SVETLIN - 17 January 2024
" Reliable "
" Reliable and careful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MIHAI - 16 January 2024
" Excellent service! "
" Excellent service, very helpful staff and very short time to pickup and drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ENZO - 16 January 2024
" After the check in on 29th of December, today on 16th of December they didn't unblock my 500 euro deposit ! "
" The only problem is that after 20 days they still didn't redound my 500 euro deposit. Could you look into it? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by KELD - 15 January 2024
" work well, but the car was a little damage "
" work well, but the car was a little damage "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MILAN, IT - Reviewed by ALIAKSEI - 14 January 2024
" Two hours after I picked up the car I got an engine error. Strong white smoke came out of the exhaust pipe. I stopped by the Sicily By Car office in Florence, but the employee told me that if I wanted to change the car I had to go back to Malpensa airport. He did not provide me with any help even though I demonstrated to him that I had a problem with the car. I was in Florence for three days and hoped that the company would replace my car during this time, but they simply sent me back to Malpensa. I was limited in my movements and this disrupted my plans, as I was afraid that the car might stop on the highway. "
" Two hours after I picked up the car I got an engine error. Strong white smoke came out of the exhaust pipe. I stopped by the Sicily By Car office in Florence, but the employee told me that if I wanted to change the car I had to go back to Malpensa airport. He did not provide me with any help even though I demonstrated to him that I had a problem with the car. I was in Florence for three days and hoped that the company would replace my car during this time, but they simply sent me back to Malpensa. I was limited in my movements and this disrupted my plans, as I was afraid that the car might stop on the highway. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LAMEZIA TERME, IT - Reviewed by NIGEL - 11 January 2024
" All ok "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STAVROULA - 11 January 2024
" Very bad. "
" The car was in a bad condition. The staff at the office was very rude. The only tried to charge me with extra service that wasn't necessary since I had booked the full package. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RANDO - 11 January 2024
" Sixt was ok, but Auto Europe didn't care about my problem. Never ever I use Aoto Europe again!!!! "
" When I needed Auto Europe help, then no one answered. That's why I waited an extra 7 hours to get a car. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TRIESTE, IT - Reviewed by JAMES - 10 January 2024
" Disaster. "
" Pasting email which I had sent to them Dear Megi, I booked purposely to return the car at 14:30 as per voucher attached. If you really care about your customer than you should not let them take the car in anticipation .(By the way until I packed all and prepared myself and left the car park I am sure it was 14:30 ) Please note that there was a big traffic accident on the A1 on my way back which caused the delay and I would expect that you are considerate since in reality the grace time was not exceeded. Also the daily rate from the agent (on which you even pay a commission) is nowhere near to what you are requesting for few minutes... One last thing, that quoting the contract is no consolation since I believe that common sense should prevail. Very disappointed with your customer care- could have been a valid reason for me to use Locauto services again rather than pushing me away! Kind Regards James "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TRIESTE, IT - Reviewed by CARMEL - 10 January 2024
" See note above "
" We requested an opel Mocca as this had a large boot space but we were given a Renegade. On the last day there was a horrible accident on the main road when a van overturned. We arrived at the airport somewhat late and were charged for another day! We were not told verbally but recieved an email later! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by LENKA - 10 January 2024
" All the best "
" All the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MARTIN - 09 January 2024
" We used Auto Europe before mostly we got good cars with them "
" Toyota CHR VERY NICE SND EFFICIENT "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by DIEDRICH - 08 January 2024
" We had a Toyota Yaris, and that gave us some trouble. First of all the back number plate fell off, and we had no tools to fix it. We called the rental office and they told us to go to a mechanic and get it fixed. That of course we rejected, we are on holiday and not working for the car rental company. And we had full insurance with them with full service. So we put the number plate behind the back window of the car (luckily we didn't loose the plate while driving) and told them that any fines would be their responsibility. At a location where we stayed I could borrow some tools and refitted the plate. But this they should have checked before renting out the car. Secondly the car tyre pressure monitor was constantly warning us about the tyre pressure. So at a petrol station I checked all the tyres and found out they where over-filled with air (3.3 bar, and it should be 2.2 bar), so corrected that. Now I know my cars, so was able to re-set the sensor on the dashboard and stop the warning from poping up. This should have been checked before renting out the car. Third, and way more serious was that the car, when I wanted to start it or even when the car stalled it would stop the engine and show a warning on the screen "Car is not ready to drive". And the car would just not start. Twice I had it on the middle of a road blocking traffic. Checked everything, doors closed, seatbelts on, car in neutral. Handbrake on... but could not start the car. Locked the car and opened it again with the remote key to hopefully release the alarm (anti theft) option, no luck. Could not figure out what this caused. After a while (more than 1 minute waiting, quite frustrating if cars behind you start to blow their horn) it would start again. This happened twice on the road and more times when trying to start when parked. Very frustrating. A car should be checked before renting out, make sure everything works and is correct. The lady who took the car back in when we returned it also saw the warning on the dashboard. So that should be looked at. "
" The service was great, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by CARLOS - 07 January 2024
" The deal offer online was not respected on the counter. I am no sure if it will be the same with all the other companies. "
" The offer that I got online of car and full cover insurance was not what they give me. They told me that the full cover insurance was 45 euros at day ( 360 euros, more than my rent). I full the gas tank before delivery and they send me a bill for 14 euros to "full the gas tank". Besides this the car and service was great. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KONSTANTY - 07 January 2024
" AE is the only portal I book with, best review of available rentals and T&Cs. "
" Great rental Staff, car upgrade. The only minus was office closed at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MARK - 07 January 2024
" Can't fault them-have used auto Europe for years "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAINIUS - 06 January 2024
" Excellent "
" Fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by OLAF - 06 January 2024
" I rather rent a car with a company that has better cars "
" They car was old. Much older than you normally get, when renting a car. It was not only in bad shape. I don't mind some scratches, but it was just a terrible drive. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PISA, IT - Reviewed by MICHAEL - 03 January 2024
" I would use them again "
" They were efficient and understanding of out r needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MANUEL - 02 January 2024
" Very good service. We contacted Auto Europe by e-mail to inform them that our flight to Palermo, Sicily was delayed and that we thought we would be arriving after the Dollar Office closing time. Auto Europe immediately responded to our e-mail letting us know that they had contacted Dollar at Palermo Airport and that Dollar would wait for us to arrive even if the flight arrived after their closing time "
" Excellent service. Our flight arrived late to Palermo, Sicily and they waited for us to deliver our car even though the office closing time had passed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LASKA - 01 January 2024
" Thanks "
" It was great. Good service, enough explanations, quick. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARNOLDO - 31 December 2023
" Everything went smooth, starting with the rental process at Auto Europe thru the check-in at Drivalia counter office and finishing with the pick-up and drop-off the car. An emphasis on courtesy of Niccolo, the pick-up and drop-off clerk. "
" Everything went smooth since the renting proce "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ENRICO - 29 December 2023
" Overall very good, fast and trustworthy "
" The vehicle wasn't clean outside and it was fairly clean inside, but all the rest was great. The price I paid was competitive, even when I asked to add one day to my reservation during my rental period the extra cost was fair. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ELIAV - 28 December 2023
" Very bad, I will never use it again. "
" Far from the airport, low condition of the car, no snow chains, not open the office on time, charging unlegal fees. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MAURIZIO - 23 December 2023
" Great experience as always "
" Great local company, incredible good prices and quality vehicles. However if you do not buy the extra insurance (cost more than rental), you must charge a lot (>1k€) as deposit on your credit card. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by SHARON - 20 December 2023
" All in all, everything is fine, full value for money. Good chance I'll come back to you "
" Arriving at the office to receive the vehicle is not understood .At the reception of the car, the staff is kind and nice .Returning the car I encountered an unpleasant attitude. Because of some papers left in the car, they asked me to pay for cleaning.Only after I argued, did they agree to give up. It is important that you emphasize this point when delivering the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CLAUDIO - 19 December 2023
" I have been renting cars through Sicily by Car for a number of years and in general I have never been disappointed. What I like best is the option of having an excess free insurance cover that is provided by the rental company. "
" Excellent customer service however the car that I was given was a bit battered with a lot of dents and missing items, stained seats etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by DIMITRIOS - 16 December 2023
" . I have paid 2 weeks before, I didn't get any car,or refund and I lost the money. I left from the airport by bus. .when I arrive to the airport desk they wanted only credit card for the deposit in case of damages. I had paid with debit card and even they said that they want the same card, they didn't accept it. They didn't gave me any other option or advise what to do. I had rent many time car by auto europe but this time was very bad "
" . I have paid 2 weeks before, I didn't get any car,or refund and I lost the money. I left from the airport by bus. .when I arrive to the airport desk they wanted only credit card for the deposit in case of damages. I had paid with debit card and even they said that they want the same card, they didn't accept it. They didn't gave me any other option or advise what to do. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MAGNUS - 13 December 2023
" Not so great this time.. "
" Our car motor had some issue and it was towed away in the middle of rental (DEC08). We decided not to take replacement car, as we should have to get to the airport somehow to receive it. So far (DEC13) we have no additional info from the Italian Car Rent regarding this case and €900 is still blocked from my credit card.. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by JEVGENIJS - 12 December 2023
" Very nice! "
" Generally everything was fine. Just small note - car was dirty at delivery. It's hard to see all damages and scratches. It takes your time and require a particular attention to find and film all dents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by TIBERIU - 09 December 2023
" See above. "
" 1. I paid extra full insurence at auto europe and they told me at the counter that it worth nothing. I have to pay an additional insurence at their office if I want to be fully insured 2. They did't deblocked my deposit not even after a week!!!!!!! "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by GUSTAAF - 09 December 2023
" ok "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TURIN, IT - Reviewed by CARLA - 06 December 2023
" Easy pickup and easy dropoff of the car. Vehicle in very good conditions "
" As usual, very professional, friendly people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IOANNIS - 06 December 2023
" Our flight was landing at 11:15 at malpensa terminal 2 airport It took a while until we take the bus to drive us to terminal 1 We reached the office at 11:55 and I had to call the lady to wait for us She responded that she wanted to call me but you didn't have my cell number which of course I gave to your website when I did the reservation So it was very close that we almost missed our reservation you to a failure of your system Thank God it didn't happen "
" The seat belts of the back seat were not working Although there were just two of us renting the car so we didn't have an actual problem, it could have been a fatal mistake of thrifty "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by CARMEL - 06 December 2023
" I always use SBC and as usual I am always satisfied especially with their zero excess. "
" always saisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by TATIYANA - 05 December 2023
" I had to wait 1,5 hours for my car "
" I had to wait 1,5 hours for my car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 04 December 2023
" Everything went smooth and fine "
" Fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARIANO - 04 December 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by GOLAN - 03 December 2023
" The Auto Europe part was great "
" When I arrived at the agenc, I was told that the car is not yet there, even though my reservation was confirmed for 9:30. I had to wait formore than 40 minutes until I got the car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by MARIANO - 02 December 2023
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by DAVID - 30 November 2023
" As above. "
" We rented 2 cars, one in my name and one driven by my friend. Both of us returned the car in the early morning and both received an email with a false claim that we damaged the windscreen. This was clearly done to fraudulenty withdraw funds from our account. We both raised chargebacks which I am confident we will win as we never authorised these debit transactions. However, other clients who do not know their rights will end up being robbed of their money. Thanks to Autoeurope who provide free cancellation, I changed 3 future bookings which I had done with Italy Car Rent. We will never rent a car from them again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by JERZY - 26 November 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOSEPH - 23 November 2023
" Good as far as Europecar are concerned , at least up to now ....Hopefully The 840 Euro are settled without delay . It was a very bad experience with Italycarrent "
" Everything went well . They tried to force me to take up insurance with them but as I was insured with you I refused . They took revenge as when I took the care back there where 2 dents , one on front bumper and one on the back one among others that were already there . I saw them when I took the car but as they were so tiny , less that 10 mm by 3 mm i didnt complain . When I took the car back they said that the dents came when I had the car and they just took 840 Euro from my deposit !!! I can show you the photos of them . Well , yesterday morning I sent their communication to you on damage@autoeurope.de but until now i did not get any reply . Can you please follow up for me "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by BOJAN - 23 November 2023
" I booked a car meny times via AutoEurope. Very satisfied. Allready send contact to all my friends to book their next car on holidays. I highly recommend Auto Europe. "
" No problems for pick up/return the car. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANETE - 21 November 2023
" All fine! "
" Good comunication, easy to rent, easy to give back car. Car so good, new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by NATALIA - 16 November 2023
" I booked a car with your service but didn't get the car, lost the money and a lot of nerves. When I arrived at the rental company, they refused to give me a car, because my surname was not written directly on the card. I showed my online banking account to confirm that it is my card, but they said, that it is their policy and they have it written in their rules. The company manager read the voucher from the auto-Europe and agreed, that there is no information about it in my voucher in the Terms and Conditions or while I booked a car. Only that I need a physical card in my name with me, which means, that it should be my credit card – and I had it with me (to this email I attached my voucher and my statement to the rental company, sighed by their manager). The manager of auto-Europe offered me only to cover half of the price of the reservation and didn`t see the mistake of the company, which was a shock, because I was in the middle of nowhere without a car, paying tens of euros for roaming calls to auto-Europe, totally changing all of my plans and the company not only refused to say sorry for that but didn't give back my money for the car I never get. In Ukraine, we mostly have cards without names written on them. I had 4 credit cards in my name with me (!) and none of them was ok. So if you have that kind of restriction – you need to write it IN YOUR RULES, that the name should be ON the card, because it`s not obvious for the countries, where most of the cards don`t have the name on it. Therefore, I ask the auto-Europe to return my money, as well as to correct the rules. "
" There was none. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by NIKOLAY - 15 November 2023
" Everything was exactly as I booked! "
" Quick and accurate service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOMAS - 13 November 2023
" Super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by KUNAL - 12 November 2023
" Smooth and painless "
" Great experience would rent again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RICHARD - 12 November 2023
" When booking through AutoEurope; I always print my name, address and contact details on the reverse of my booking voucher so they have all my correct details. But the person at the rental desk insisted I still filled in a form and refused to simply copy the details into her computer from my printed details. As a result, she clearly didn't read my writing properly and I've received no emails with the rental contract, completion of rental, and/or any extra charges I incurred (as I kept the vehicle an extra day). I can never understand why AutoEurope don't pass on email addresses to the rental company which would avoid such issues? "
" Vehicle was dirty, in poor condition and poorly equipped compared to vehicles of similar type I've hired from many any companies (9 seat mini-bus). "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ROME, IT - Reviewed by JUAN DAVID - 11 November 2023
" Bad experience "
" No recibí el auto , lo alquile x 3 días y cuando fui a buscarlo no me lo entregaron ( llegue 1 día tarde) porque se cancelo un vuelo , todavía ma quedaban 2 días para usarlo "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by WILLIAM R - 10 November 2023
" I have used Autoeurope for years with great results! "
" No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ACHILL - 07 November 2023
" Great and simple as always. "
" Italy Car Rent charged our credit card for damages, we are not responsible for. Apparently, they do that with many customers if you read only reviews on trustpilot or tripadvisor. We had two reservations for which we returned both cars at the same time. Funny enough, they found damages on both cars for which they make us responsible. This company seems to be a scam! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
TRAPANI, IT - Reviewed by ROBERT - 07 November 2023
" I received an offer 200 euros more expensive "
" I received an offer 200 euros more expensive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by NIKOLAOS - 06 November 2023
" Very good!!! "
" Very good!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by GUILHERME - 06 November 2023
" Auto Europe was great to search for alternatives and very easy to use. However, the booked accessory (baby chair) was missing from the reservation when I picked up the car. This could be improved. "
" Vehicle was in poor condition. It was an hybrid car and it came without the cable and with uncharged battery. I just realized 24h later that the cable was missing when I tried to charge it at a stop on by the road. I sent 2 emails informing that occurrence and never got a reply. At the drop off, the staff was unwelcoming about my issue and I felt deeply unassisted. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 5
BARI, IT - Reviewed by PETER - 06 November 2023
" Autoeurope is a good option for car rental. They have been used many times by me and have not disappointed this time either. "
" Unfortunately, the queues in Bari were long and I waited for about an hour. This problem could have been solved partially with more staff, but a lot depends on us, the customers and our complications ... It is also true that the better companies have a queue in front of the counter, but the more expensive ones ... do not. And that has proved to be true. I might have got a slightly better car for the same money, but I had no problems with it, everything went smoothly and without a hitch. Even the inspection of the car on the return was quick and routine. I would be happy to come again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by ANUJ - 06 November 2023
" Always reliable, very competitive "
" Another great experience with Hertz, efficient pick and drop, no surprises Car had over 70000kms on the meter and lots of pre existing damage, Ive had much better cars from Hertz before "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ARKADIJS - 06 November 2023
" no any claims "
" no any claims "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JORGE - 03 November 2023
" Auto Europe shouldn't advertise with unscrupulous companies since they affect Auto Europe's reputation "
" DO NOT RENT WITH THIS COMPANY!!!! Spare yourself time and frustration during your vacation. These are sharks trying to squeeze any euro our of customers with a complete disregard to them. I bought insurance through Auto Europe. When I when to pick up my car, the staff is trained by management to scare every single customer saying the insurance from Auto Europe is not really an insurance and it is garbage and that the customer should buy the insurance from Noleggiare. It is in principle true that the insurance from Auto Europe is NOT the same from the one sold by the car rental company but they scare customers (I saw this while pick up the car and the every single customer had a clear face of frustration) and almost bully customers into paying more than they should. I learned a lesson: get a rental from a reputable international company that cares about its reputation. Pay a bit more upfront but this company will make you pay later and/or make you pay in frustration. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CARLO - 03 November 2023
" I left my sunglasses in the car and call and email but never got a reply. "
" I left my sunglasses in the car and call and email but never got a reply. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by GIRTS - 02 November 2023
" The car was new and clear "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEIN - 02 November 2023
" Dubious fuel surcharge with no evidence of how much fuel was filled on delivery to compensate for a slightly less than full tank. "
" The tnk was marginally below full, and I was charged EUR 23,01 plus EUR 18 service fee. I have photo evidence of the fuel gauge on delivery, and I find the surcharge unreasonably high. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TRAPANI, IT - Reviewed by RENATA - 02 November 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TRAPANI, IT - Reviewed by INGUS - 02 November 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ARIS - 01 November 2023
" All was OK. Expected it to be much more complicated. "
" Kind and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEKSEI - 01 November 2023
" all was as axpected. "
" nice staff, car was OK, no troubles. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ALICE - 31 October 2023
" Everything was fine "
" It was ok. The car delivery is 10 minutes walk from the station "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SOFYA - 31 October 2023
" Good car rental broker that helps with best rates, for sure will use this service again "
" Great helpful team, we're waiting because of flight delay, helped to have the car we needed, answered by email to prolong the rent, drop off also was great and took 10 min in malpensa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOHN BAPTIST - 31 October 2023
" Easy booking, vast range of rental services and vehicles. "
" Smooth hand over, new top condition car - upgraded from my choice for the same price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by NATASHA - 31 October 2023
" Always up to date prices, good comparisons, good coverage and assistance "
" Nice and easy process, friendly staff and car in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BOGDAN - 31 October 2023
" I feel cheated and very poorly served and informed, it ruined my holiday trip. "
" I was convinced that I had 100% Casco insurance, but the rental company said it didn't mean anything and forced me to pay another 100% Casco for an additional €99. almost double rental cost increasing. Upon receipt, the car was not cleaned and there was garbage inside from its predecessors. After the return, the rental company sent a report with 6 damages that allegedly occurred during the rental, although I didn't damage anything, probably to convince me in the future that the additional €99 to extend the insurance coverage was a good investment. I feel like an object of temptation and manipulation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BARI, IT - Reviewed by PER-ERIK - 31 October 2023
" all worked very well. good value for the money! "
" all worked very well. good value for the money! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DAVID - 30 October 2023
" I still haven't received my refund "
" - "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by SVETOSLAV - 30 October 2023
" Perfect as usual. "
" Very satisfied. I was impressed by having the deposit returned 10 minutes after I handed over the key. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by SIOBHAN - 30 October 2023
" Good price "
" Very helpful staff. Car was exactly as booked, hybrid which was a bonus. Just allow time at drop off as there is no office at the carpark and you have to go to terminal to ask agent to come and check the car if you want to sign off. I like to be told that the car is fine before I depart. Otherwise you can drop off keys in terminal without inspection if you are in a rush. Also you get one additional driver included which saves a lot of money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MAKSYM - 29 October 2023
" Will probably use another car hire company "
" That was a first time ever (even USA was ok) when my debit card was not accepted. Only credit, which I did not have. The option was either to pay €150 more additionally for the "additional" insurance or not take a car and no one was planning to return me money for a booking. Our flight was late, 2 kids and 2.5 hours additional drive gave me no choice but pay additionally. Car was ok, however I was not informed about a "tire check" and while driving at midnight it was a surprise for me, so we had to stop 3 times for tire check cause the pressure was ok. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALGHERO, IT - Reviewed by PEDRO - 28 October 2023
" The process of renting the car through Auto Europe was as usual quick and easy. I bought Auto Europe full damage protection and have submitted a claim for excess refund. I chose Noleggiare because the rental price was lower than other rentals. I regret now that I did not pay particular attention to the fact that Noleggiare had lower ratings than other rentals. "
" When I checked in the car, the rental company claimed there was a new scratch. Actually, when I rented the car it had 16 scratches as indicated in the check out report. The Noleggiare staff did not bother to show me each scratch, instead he told me to check the car against the report. Since I trusted all scratches were included in the check out report, I made just a normal inspection of the car and may have overlooked an existing but unreported minor scratch. I believe now that the 'claimed new scratch' was already on the car when I rented it and the company acted in bad faith charging me 330 EUR for an already existing scratch. As my flight was one hour later there was no time to report the issue to the police. In addition, the interior of the windshield was very dirty and the car's deposit of windshield cleaner was empty. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by IAN - 28 October 2023
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MING YUEN - 27 October 2023
" Great platform。 "
" They are efficient and super friendly. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STRESA, IT - Reviewed by GREGOIRE - 27 October 2023
" Very good overall "
" Pretty good overall "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by MAGNUS - 27 October 2023
" Overall good experience. Recommend choosing the full insurance package for a stress-free return experience. Person looking over our car upon return looked down at his tablet, said "full insurance", and waive us goodbye. "
" Efficient car rental pickup in Florence near the train station, return to Florence airport location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDRIJANA - 26 October 2023
" good price, good service "
" excellent stuff, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCA - 25 October 2023
" The booking experience is smooth and easy. "
" About Sicily by car: we rented from them several times before but this one might be the last one. There is always a very long queue for the desk to get the car (we are talking about minimum one hour waiting time). All other desks were empty and the prices were very much the same across the board. About the car: it was in very good conditions, but we asked for a baby car seat - they gave us the most filthy and basic car seat you could ever imagine. We asked for another car seat, it was better, but still of poor quality. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by CARLA - 24 October 2023
" Never hire with this rental company again "
" I rent a car at the Italy Rent Car office in the Turin airport from 7/10 to 15/10. On 15/10 around 07.00 I left the car in the parking and deposit the keys in the keybox. I didn't check and I didn't realise there was a damage but after a couple of days the rental company sent me a report showing a small damage in the rear door. I am sure 90% that this damage didn't exist "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALGHERO, IT - Reviewed by DZEVAD - 24 October 2023
" The staff at the airport office in Alghero were very kind, they gave us tips about travelling around Sardinia. "
" The car was issued to me with damage on the plastic cover underneath and inside the front left wheel well. There were plastic pieces hanging from the car, I was afraid these pieces might fall off / there will be more damage. The car should not have been issued in such condition. Luckily, this did not happen. However, had the pieces fallen off I would have been most likely charged for it. The car should not have been issued out to a customer in such condition. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by FERNANDO - 23 October 2023
" The car was ok, drop off easy. I'll recommend it "
" Everything was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by KELD - 22 October 2023
" I am satisfied with Autoeurope "
" are still waiting for a final account "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FERIT - 20 October 2023
" It was a nice experience "
" Nice service it was everything okay I am thankful for that and I will rent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by VLADIMIR - 20 October 2023
" Good overview on pricing and what is included. "
" Fast pick up and drop off. Pick up was in the dark and I was asked to make a video with a light to prove there are no damages....difficult to capture all the details a car has in the middle of the night with a small light. Other than that a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by PETROS - 19 October 2023
" my rental was about an automatic car. I waited for at least an hour (my car was "washing") to get my car and at the and they told my that they didn't have an automatic one. The offered an electric one but since i have no experience with electric cars I sain no. Finally they offered a Opel Corsa manual gearbox. Everything was OK until i found out that they CHARGED me additionally 98,62 € I don't why. "
" my rental was about an automatic car. I waited for at least an hour (my car was "washing") to get my car and at the and they told my that they didn't have an automatic one. The offered an electric one but since i have no experience with electric cars I sain no. Finally they offered a Opel Corsa manual gearbox. Everything was OK until i found out that they CHARGED me additionally 98,62 € I don't why. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SAMUEL - 19 October 2023
" Always use AutoEurope. They have the best prices and so far every company we've dealt with through them has been very good. "
" The check in process took a little longer than normal but other than that everything was great. Staff was very kind and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by THOMAS - 17 October 2023
" We are frequent renters from AutoEutope. But this experience with EasyCarHire makes me question my reliance on AutoEurope. Please contact us, so we can discuss. "
" Overall, it was a horrible experience. The Desk Agent lied and pressured us into unneccessarily buying extra insurance, by claiming that Sicilian laws and insurance coverages on credit cards are very different from the rest of Italy. We just got off the phone with our Citibank Costco Visa agent, who assured us that we had indeed been pressured into unneccessarily buying insurance. Then we went to the car, and saw numerous dings, dents, and popped-out fenders. There was no electronic key, and the sound/navigation system didn't work, according to agent in the parking lot. At this point, we requested a different car. The parking lot agent absolutely refused, saying there were no cars. When we asked if he could speak to the Desk Agent, he said no one here has the authority. "You will have to call the Corporate Office". We would NEVER rent from them again. The agents refused to give us a copy of the contract. We had to take a picture of the contracts with my cellphone. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PALERMO, IT - Reviewed by NICOLAI - 17 October 2023
" Great "
" Friendly staff, efficient, nothing negative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by YUTAKA - 16 October 2023
" One thing I would have liked to say is that when renting a car, I would have liked to know which fuel to use. (Gasoline or Diesel fuel) "
" very satisfied, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DONALD - 15 October 2023
" I just did "
" Surprisingly efficient and simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARK - 13 October 2023
" No "
" Everything great until I tried to return the car. It was impossible to find the entrance to the garage. No signs. Nearly missed my flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANGELOS - 13 October 2023
" nothing to say "
" I had ordered manual only, and was given an automatic car, without being informed about this at the office. The car had a large scratch on the bumper which was not noted on paper. When I returned to the office to request a manual car, I was told a manual car was not available, but after some phone calls by the employee I was informed a manual car would be arriving in 15 minutes. It did indeed arrive after 25 minutes, was clean inside but very hastily cleaned on the outside. I spent about an hour going from the parking to the office and back and waiting for the manual car, with 3 tired children waiting for the resolution of the problems. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by LUCA - 13 October 2023
" I like Autoeurope because of the concept it brings, i am still sceptical on how long it would take to resolve an issue if ever there is one. "
" Over all the experience was not bad however was charged Eur 11.50 because the person at the drop off was very slow to come and check the car resulting in inputting the return of the vehicle just 1 minute late, very riiculuous and unprofessional from an international brand like Hertz. Will probably never use their services again. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
VERONA, IT - Reviewed by BASIL - 12 October 2023
" Very good experience. "
" Slight waiting upon arrival to pick-up the car (no person in the counter for 10 minutes). After that the process was fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by MIRCEA - 11 October 2023
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by DEBORAH - 11 October 2023
" See above "
" Car had a lot of body damage and not all of it was noted on the checkout contract, I had to ask the person to go thru the damage with me and then I missed a big one, upon dropping off had to have a long conversation with the team there about that damage, they finally agreed I was not responsible. The most concerning issue was the condition of the front tires which were pretty worn and probably should be replaced "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ROME, IT - Reviewed by GAVIN - 11 October 2023
" We couldn't have asked for a better experience, or better price, for our week in Italy. Our car was perfect and we had zero issues. We had an amazing time in Tuscany and felt very well taken-care of by Auto Europe. "
" Our experience with Enterprise was absolutely fantastic. We loved working with Leonardo at the front desk at Termini Station, as well as Dario who helped us get set up with the car. We also had a great and seamless experience returning the car in Florence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NUNO - 10 October 2023
" See answer 3 "
" Was not informed at counter that supplied car main fuel was metano. Tried repeatedly to contact Avis by phone after a a car's malfunction; successive calls were not answered neither returned. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GRZEGORZ - 09 October 2023
" Everything was good but insurance was too expensive. "
" The car was beaten up with a broken rear light but we were still happy with it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by GABOR - 09 October 2023
" See above! "
" I was involved in a small accident out of my fault, the rented car was light demaged and Targent Rent cherged my bank-account without clearing the situation, without prior message and completely against Contract and law by 2.383.70 Euro! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by LEONARDO - 08 October 2023
" Excellent car to drive, thanks, Leo "
" The car was excellent but was very dirty inside. The inside windows needed cleaning. Hard to find the drop off location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TRAPANI, IT - Reviewed by OSKARS - 06 October 2023
" Possibility to compare prices between different companies. Never any problems "
" Drop-off passed slowly, person wasn't on place "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PAVLOS - 05 October 2023
" Fast release of the deposit. Average car. "
" Fast release of the deposit. Average car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by WALEED - 05 October 2023
" I called your office I was not served, and I emailed them twice with no answer, no refund was given to me. "
" When I checked the important documents I need to receive the car it was not mentioned I need a international driver license, at the arrival the rental company refused to give me a car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by AIGARS - 04 October 2023
" Good. "
" The car was after an accident with significant visual damage. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
SIRACUSA, IT - Reviewed by CAMERON - 04 October 2023
" Easy, great pricing, website is above average. "
" Great staff in Syracuse/Ortigia downtown location. Professional , polite and friendly. Explained insurance policy patiently and thoroughly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RADU - 04 October 2023
" Beauty Italy in a small car. "
" Clean and nice small car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BERNAT - 04 October 2023
" Smooth pick up, however a few unwanted charges appeared on the blocked (deposit) amount which later were fixed. Unfortunately 1 extra item did remain and we were charged for it : car licence fee. (16 EUR) This was strange but for 16 EUR you are not going to file a dispute. Overall: good and smooth. "
" Smooth pick up, however a few unwanted charges appeared on the blocked (deposit) amount which later were fixed. Unfortunately 1 extra item did remain and we were charged for it : car licence fee. (16 EUR) This was strange but for 16 EUR you are not going to file a dispute. Overall: good and smooth. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by TANJA - 03 October 2023
" This was a very easy way to search for a suitable car rental, all info is there, charts offer a very practical view, terms and conditions of a deal are well stated so we could really think about if a rental was ok for us. "
" They were lovely! We were provided with all the info we needed, their attitude was professional yet friendly (a combination I like). They even gave us some tourist info and were genuinely happy for us because we got a brand-new car to drive. :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by AINARS - 02 October 2023
" Would recommend anyone to use your services. "
" All was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KURT - 30 September 2023
" noting to compain about good prices "
" First of all we spent 2hrs at the airport desk to get the car the persons behind the desk were taking about 40min with every person, it has never happen to us befor with other companies. 2. while we were doing the paperwork no information was given about what to do if problems happen with the car or any extra insurance etc. 3. when picking up the car there was still some dirt inside it was not completly clean (but we told the person in the garge about it and he came and cleanded it out) 4. after 2 days in the rental persiod the car started showing a message that the AD blue was out we needed to top up, ended having to stop and buying ad blue to top up the car ourselves. 5. and finally we returned the car on time and the person at the garage said the contract was closed but to our surprise after two days they charged us for an extra day as the time entered for the return was 2hrs after we actually returned the car. email was sent but no reply received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by RAYMOND - 29 September 2023
" See above. Terrible company. "
" Awful. Would not honor my reservation and give ma a car. Said I needed an international drivers permit which no one requires anymore. Left me stuck without a car and no refund. Never would recommend your company. Awful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ROBERT - 29 September 2023
" Unfortunately, I had to cancel my reservation because of an accident. I purchased the insurance in case of cancellation. Hello, this is Robert Mihalovich, my voucher # is EU19781250-1. I have been trying to call to cancel my reservations. Unfortunately, I broke my glasses last night and will not be able to drive the car I reserved. I will have to cancel and take trains. Please let me know what I need to do to get refund. Thanks, Robert I tried the following, but no response from anyone. I called the following numbers on 9/20/2023 I left messages but didn't get any response. I also sent the following email to on 9/20/2023 to: reservations@autoeurope.ie lloydscxl@autoeurope.pt Hello, this is Robert Mihalovich, my voucher # is EU19781250-1. I have been trying to call to cancel my reservations. Unfortunately, I broke my glasses last night and will not be able to drive the car I reserved. I will have to cancel and take trains. Please let me know what I need to do to get refund. Thanks, Robert Please let me know how I can get a refund. Thanks, Robert Mihalovich rmihalovich@fuse.net 001 8597505016 "
" NA "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by JOUKO - 29 September 2023
" the settings in cars are nowadays behind many menus. a condensed quick guide would help "
" Fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VALERII - 27 September 2023
" Usually I have a good chance to compare the prices on autoeurope "
" I spent 2hours and a half to receive my car.First they gave me mechanic auto instead of automatic I have paid.Then they gave me car with broken sensor,which made awful noise,while driving.And at last the third car I had to take had mileage about 58000km and from time to time proposed maintenance. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
TURIN, IT - Reviewed by CARLA - 27 September 2023
" I always use Auto Europe to book my cars, usually quite interesting offers, this time was quite expensive "
" There is no sign of KEDDY, only after several enquires at the other counters I discovered thet Keddy belogs to Europcar "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by VERONIKA - 27 September 2023
" It's my first time using a rental car and everything went smoothly. "
" We arrived about an hour before closing time. The staff were friendly, we got the car we had reserved. The car had navigation which helped us a lot.We arrived about an hour before closing time. The staff were friendly, we got the car we had reserved. The car had navigation which helped us a lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SANDER - 27 September 2023
" I have rented cars everywhere over the world more than 20 years. This is first time very negative experience. "
" Very disappointed. It was not mentioned that scratch on first pumper will cost 900 EUR. No insurance were offered to avoid it. Car had several scratches, not possible to photo all of them and prove later that this were there before. I believe whole business model is built for robing customers deposits with minor damages not noticed in advance. No bumper scratch costs 900 !! And for sure it will be never repaired, but next client will pay also. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by GORAN - 27 September 2023
" As always, good options of rental companies, good website and professional service. "
" Pleasant, efficient, professional, honest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GIORGI - 26 September 2023
" I will never recommend it, it was the worst experience i had and worst support, they would copy and paste "Terms and conditions" and would not listen to me!!! "
" I will never use this company again, took my 270 euro and never refund!! i did not use this order but company refused to refund and fully charged me!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ROBERT - 24 September 2023
" There was no surprises, and the vehicle did not have any issues. I think the GPS needed updating. "
" No issues with the vehicle is a good thing. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by JAMES - 24 September 2023
" I did not like the shuttle experience as it was not marked where to wait for/expect the shuttle and we wasted precious time trying to find where to wait for the shuttle. Signage would be most helpful or a photo of the spot, as we waited a long time in the spot according to the instructions but it did not show so we thought we were in the wrong spot and went in search of the right spot. Very aggravating! "
" I do not know the gentleman's name who checked us in and out, but he was the best Italian we met on our week long visit. So nice and personable and efficient!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by KONSTANTINOS - 24 September 2023
" Everything was perfect "
" Everything was perfect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by BEN - 24 September 2023
" The pick up address for Catania city center was incorrect. This should be updated. "
" Maggiore and the car were very nice overall but the dropoff after hours was a bit difficult to find as the parking lot was a bit hidden and the signs were not visible from the street. I think the Maggiore staff was helpful and a sign outside the parking lot would help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TURIN, IT - Reviewed by JOSE - 24 September 2023
" Great! "
" I would absolutely recommend rentalplus. They are so kind and made it an easy experience to pick up the car. They picked us up at the airport and drove us less than 5 minutes to their location and everything was a very smooth experience. We will definitely use their service next time we are in Turin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ROBERT - 22 September 2023
" Overall good experience. Efficient pick up and drop off. "
" Good comfortable car... but car at pick up could be cleaner. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by JOHANN - 22 September 2023
" Auto Europe is always great "
" Great, fast experience. Just a small suggestion is to put up a sign where the centauro shuttle is located at Pisa airport, since no indications are present. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OR - 21 September 2023
" Easy interface and the options for zero excess are super! "
" Nothing out of the ordinary but get the work done, with all of the coverage from autoeurope. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IMRE - 20 September 2023
" So far so good. "
" The car was not cleaned properly before pickup. It also had a significant scratch on the rear bumper that was not included on the condition report. When the assistant was told about it, he said the damage is insignificant, I should not worry about it. Just hoping that I will not be charged for it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by VICTOR - 18 September 2023
" We are now going to claim the Hertz repair bill from AutoEurooe as a part of their full protection; hopefully there will be no surprises. "
" The rental was quite expensive. When we returned the car, there was a rather small damage at the back bumper for which we were charged circa 400 eur; the worst part was that we were never sent the bill by email as promised and had to return in person to the rental office to pick it up. Luckily we were in town, otherwise it would have been likely a major headache. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VICTOR - 18 September 2023
" All smooth, no negative comments. "
" The car was good and the pickup and drop-off were smooth. Very good value for the money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by PANAGIOTIS - 16 September 2023
" good prices. great communication "
" excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDWARD - 15 September 2023
" No surprises. "
" Vehicle was good, but on last day the seat belt connection became jammed. Reported to Alamo drop off employee. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARIANO - 15 September 2023
" Malísima pésima un desastre y encima me mandan este mail cómo si me hubieran dado el auto. "
" Estoy muy desilusionado con autoeurope he alquilado muchas veces con ustedes y nunca un problema pero esta vez me pidieron un carnet internacional que nunca antes me habían pedido que yo no tenía por lo que no me entregaron el auto, y tuve que alquilar otro con otra empresa llame a atención al cliente y no me dieron ninguna solución tampoco me devolvieron el dinero por lo que me sentí estafado y no los voy a recomendar a nadie. Después averiguando con otra empresa me pasaron una página para hacer el carnet internacional en el momento. Si atención al cliente o Goldcar me pasaban ese dato no hubiese habido problema pero son unos ladrones tanto Goldcar como ustedes. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by RACHEL - 15 September 2023
" I would go for another company with cheaper rates next time. "
" Much more expensive than advertised in the end. Slow service at the counter. Staff was not clear in answering my questions and not very pleasant. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEKSEI - 15 September 2023
" AutoEurope online service wasn't so good, because AutoEurope's additional (extra ca 50eur) insurance was very misleading which resolved in purchase of additional insurance from Sicily By Car. Drop-Off was closed on Saturday on 19:50, althought according to information about drop-off service should be working up until 22:00. Also P3 in Bergamo area is a total nightmare, since there are no pedestrian walking to Orio al Serio, which resolved in huge misunderstanding and shuttle bus back to airport. "
" Sicily By Car service was on very good level and information provision was superb. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by GIORGIO - 15 September 2023
" What I wrote above in my opinion cannot happen when we receive a service. It gives me a bad feeling in renting again with SbC, for sure in Bari, in the future. "
" I rented several times cars with SbC over the years with good satisfaction ion general. This time the drop-off of the car at Bari airport was a very bad experience due to the way I was treated by the person in charge. There was no space available in the lines marked as "return" and I left the car only a few meters away in a normal SbC parking. The person left me waiting for long despite of my requests of supporting me (I was just in time with my plane) and eventually treated me very unpolite, moved the car in a spot on the "STOP" sign at the exit of the parking road and told me that this was the right place to leave the car, because otherwise the wifi signal was not reaching his tablet. Totally unacceptable behaviour for a (long standing) client. This left me with in a very perturbed feeling (in addition he could have written whatever he wanted on the check-in report...) "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by JOAN L. - 14 September 2023
" See coments about Drivalia. "
" There was a tremendous long line to pick up the car in Brindisi, It took us almost three hours. The counter staff was not sufficient, only one computer and about 15 minuts per customer. Awful experience, will never use DRIVALIA again. While driving the car, we got error messages from the system (eg. engine down, go to immediate service). We called many times to the contact number in Brindisi office for assistance with no answer (it was within working hours!). Luckily, these messages did not pop up again once we turned on-off the car several times and wee able to continue driving it. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by MIKHEIL - 13 September 2023
" I can't believe the way you treat your customers. You are not willing to refund (at least partially) or deposit (at least partially) paid money for the car that was not given to a customer showed up in the rental office in time, due to some unclear considerations by the office officer. "
" Unbelievably unwilling to look into the particular case matter. Ignoring particular circumstances. Absolute indifference to customer's situation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by LLZE - 13 September 2023
" No comment "
" Hallo. I rented car in ECOVIA 30.08.2023- 3.09.2023 throw the Auto Europe with insurance. I also pay full insurance in ECOVIA Orio airport office 20.09.2023 late evening, but did not receive invoice on email. Please will sent me that invoice, it is necessary for my company. I can sent You the bank payment confirmation if it is necessary. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PETER - 11 September 2023
" Very positive experience. "
" Very satisfied except for the fact that I booked a crossover and ended up with a low slung station wagon. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by MARK - 11 September 2023
" minor issue: we expected the 9-seater van to have camera to aid whilst reversing. otherwise perfect "
" minor issue: we expected the 9-seater van to have camera to aid whilst reversing. otherwise perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ARPAD - 10 September 2023
" Auto Europe was correct as always. "
" It was a lousy day, we had to wake up at 3AM to catch the flight. But hey, we were going to Italy! At Pisa airport I received the car with the info "it is a different car", which would be standard procedure, but we actually got a DR. I asked if I needed to know anything specifically, they said no, and that it was a petrol/benzin car. Later on I figured out it was an LPG-petrol dual fuel car. I cannot know if this had anything to do with the issue, but I do think they should give information on such things. After a few ten kilometres of driving and a lovely biking trip on the walls of Lucca, we headed towards our destination on Cinqueterre. On the highway the engine just stopped. I restarted, was able to to drive another two kilometres when it happened again. And again. And again, and we ended up on a petrols tation in Massa, Versilia. Wonderful place. I tried to call the airport office of Drivalia, but the call went straight to voicemail. I called Auto Europe costumer service, where I got friendly treatment and a promise to connect me with Drivalia. After a longer wait, we were connected to an English speaking operator, ho told us, he was from the assistance partner of Drivalia, and during the week-end in Italy nothing happens, but he could send us a tow-truck. He didn't/couldn't give us information or advice how to proceed (!!!!) other than being towed to the closest garage. This happened some short time later, and we were at a local garage with no info as to how to proceed with our luggage, six year old daughter and one week worth of groceries. The owner put us in touch with an English speaking person from the road assistance company, who told us to get lost and stop holding up the people at the garage. (!!!!)At some point the owner called us a taxi to take us back to Pisa airport. Where we arrived around 7.30, and after some initial communication we were told they could not do anything without a document from the garage. We really did not expect to be responsible for the communication between Drivalia and it's road assistance. As the taxi couldn't provide us with a receit initially, we got in touch with the person, who talked to the garage owner earlier, so we manage to extract a phone number to the garage, which we gave to Drivalia personnel. They called the number, and instead of demanding the document officially, they told us the garage owner claimed he sent us said document via whatsapp (!!!!). This message never arrived. Time went by, the groceries lost their freshness (to put it mildly), and our daughter tried to sleep in the waiting area. At last, after 11pm, when I asked them to call a taxi that we could go to a hotel, they told us their boss gave them green light at last and they got permission to give us a replacement car. This could be called a happy end, but we were still one hour and a half away from our accommodation, and driving the hill roads in the dark during the night is rather not relaxing. Plus it wasn't over, we were obliged to retrieve said document from the garage. (!!!!!!!!!!). As got to sleep around 2PM (after waking up at 3pm the previous morning to catch our flight), the next day we weren't ready to start our holiday. tHe following day, however, we started to call after the document. Auto Europe customer service advised us to get it (saying very correctly, it was not in the hands of AE). Drivalia costumer service assured us, they see the problem in their system, but cannot do anything about it, but (Kafka alert!), we can call their assistance partner on the same number, but another extension, and ask them. No, they cannot ask for it themselves via official channels. It was our duty. So we called the road assistance on extension 1 (super Kafka alert!), and they told us, they cannot give such documents without being asked officially by Drivalia. OK, I cut it short, although we spent more than 2 hours on the phone. In the end, they contacted the garage for us, who claimed to have sent the document to my email, and after a second round of calling, they really sent the document to Drivalia. In essence, we lost the first two days of our holiday (one of them only partially), were forced to work for hours, paid 170 for a taxi drive and had to eat food, which lost most of its quality for a week. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by OMAR - 10 September 2023
" 7 from 10 "
" They gave me a car from another company, and the condition of the car was not good in terms of accidents. They took the car's insurance for 700 euros more than the 200 euros written in the contract! "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by GEORGICA - 08 September 2023
" Ok "
" Almost ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by GEORGI - 08 September 2023
" Very good. Almost everything was running smoothly. "
" Generally satisfying experience. Having in mind the distance to Bari airport departutes, it is good to have a chance to use the shuttle after the vehicle drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by ANDREI-ALEXANDRU - 07 September 2023
" Nothing to complain about except for the fact that I prefer to know the full price (including full insurance) when I book the car and not having to pay extra at the rent a car office. "
" The reserved car was not available, I had to pay extra for another vehicle of same class. The car's interior was full of dust and seemed dirty. The car had scratches when I took it and there was no one to complaint to because there was no office staff at P3 parking area Friday at 10 am., when I took the car. I was surprised later that the car company imputed these damages to me. It doesn't matter that I had coverage, it is not fair to do that. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by TRACY - 07 September 2023
" no additional comment "
" Car seemed older and less cared for than any other I have rented in the past years. Lancia Ypsilon with old fashioned dashboard, not easy to read, Hybrid vehicle with no extra explanations given (battery indicator fluctuated wildly). Seemed to lack power very often when going up hill or overtaking "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by CARL - 07 September 2023
" Overcharged, underserviced, disgraceful waiting process to obtain the car. A genuine disaster. "
" I had to wait two hours in line to obtain the car at the Palermo airport. Terrible process. Extremely inefficient staff. No discernible system. Never again. The car was dirty, a tire was underinflated, no windshield washer fluid. Avis and autoeurope should be ashamed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MILAN, IT - Reviewed by GURPREET - 06 September 2023
" Staff was helpful, they tried to find us a gas but were unable to. "
" The car was changed from a gas to an electric car. They were unable to change it. We could not find enough charge stations for our trip so had to drop it off the next day (no refund was given), and had to figure out the complicated public transportation system on the fly. Would. Or recommend at all. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MILAN, IT - Reviewed by KEVIN - 06 September 2023
" A great experience overall "
" Very efficient and straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DEJAN - 06 September 2023
" With Autoeurope I am always satisfied "
" Overall good, but very long queues at the counter. They gave me the smaller car than booked, but then I changed it for the booked one at the parking lot, but it wasn't clean and the fuel was not full. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by BRIAN - 03 September 2023
" We will definitely consider Autoeurope/Maggiore in the future. "
" Really smooth process at pickup and dropoff. Because our model wasn't available we received a free upgrade. Very happy with our experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CRISTIAN - 03 September 2023
" all good "
" some difficulties in finding the renting office "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIGUEL - 02 September 2023
" Good but didn't like to have to pay for fuel in advance. "
" Good but didn't like to have to pay for fuel in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by FRANCESCO - 02 September 2023
" Auto Europe is always a great deal "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LUKE - 02 September 2023
" See above "
" Poor customer services, picking up the car with no information at all. I was not told that drop off at Venice Airport was not located in the airport terminal. The drop off was about a 10 minute drive from the airport and I had to ask other rental companies to find this out. Called customer services and they didn't answer the phone. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by MATTHEW - 01 September 2023
" The service was very good. Car was in Very good condition. The issue was that on the website it told that it was fully insured but in Reality we had to pay extra money cause it wasn`t fully insured. "
" The service was very good. Car was in Very good condition. The issue was that on the website it told that it was fully insured but in Reality we had to pay extra money cause it wasn`t fully insured. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAWRENCE - 29 August 2023
" I am very unsatisfied and will dispute your charge with American Express unless you rectify the situation. Here is the issue: you charged me 245.49Euro when I reserved the car on Aug.4. Then Hertz/Thrifty charged my card for 290.36 Euro when I returned the car. You must refund me the original 245.49 Euro or I will dispute with AX your fraudulent charge. I will give you 24 hours to respond. "
" I am very unsatisfied and will dispute your charge with American Express unless you rectify the situation. Here is the issue: you charged me 245.49Euro when I reserved the car on Aug.4. Then Hertz/Thrifty charged my card for 290.36 Euro when I returned the car. You must refund me the original 245.49 Euro or I will dispute with AX your fraudulent charge. I will give you 24 hours to respond. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOSÉ - 29 August 2023
" Auto Europe works well but it has to better monitor the companies with which it has protocols. "
" Arriving in a foreign country and after paying for the rental service, I encountered a lot of problems picking up the car, making it difficult to start a smooth vacation. After paying the car rental and having determined the time to pick up the vehicle, a little earlier to ensure that I had the car upon arrival, I was informed that the car was not there and that I had to pay extra for the service and thus have a better car, which I didn't like because the car was bigger and harder to drive on the island's narrow roads. I ended up having to pay for an extra service that I didn't want and that made it difficult for me to stay during the holidays, I didn't like the way I was treated. If I had not paid in advance I would not have chosen this company for the service, I was held hostage by paying in advance. So my advice is to avoid this company. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MATTHEW - 29 August 2023
" quite satisfied overall - thank you "
" Better sign posts to the drop off location from the roads entering the Elmas airport would help. Having a plug in hybrid in Sardegna also means that it is very difficult to find charging points outside of cagliari "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by SERGEY - 28 August 2023
" Waiting for the resolution with my refund for the extra charge. "
" When taking the car from Autovia the officer advised that booster seat costs 50.02 EUR. I called to Autoeurope because on my voucher it was stated that booster seat in this company costs 35.58 USD per rental. The customer support confirmed to pay the price of Autovia and later claim the difference from Autoeurope. So I'm waiting for the refund "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 4
OLBIA, IT - Reviewed by LUCIA - 28 August 2023
" I was very stressed because of my weak insurance coverage (according to what the Ecovia's staff had told me) and I had to wait two hours, from 13 to 15:00 before being given my car. This is ways too long! "
" I bought a full coverage package, as to be concernfree during my holidays, but ECOVIA insisted that the one I bought with you was not a full insurance but I had to pay a high franchise for any kind of issue or damage, and that I needed to be re-insured with them if I wanted to be safe. This created much pressure on me. Then I decided not to accept their proposal (+ additional about 270 EUR for 8 days) and I have been stressed all time. They asked me to return the car fully washed in and out. Never experienced this before with other car rentals. On arrival we had to wait 2 hours before being given our car because there was a line of 6 clients and ONLY ONE employee. The other one could not help because was responsible for car returns. It was outrageous. Two hours waiting!!! The guy told me it is only now, rush hour, morning and early afternoon, then after 4 pm there are no so many clients as to justify to pay for an additional employee. This was such an embarrassing justification. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by JOHN - 27 August 2023
" Great customer service as always. When my flight was delayed and rental car company would not answer the phone, auto europe were able to contact them no problem and arrange a late pickup. Superb. "
" Great pickup and return experience and excellent car. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by GERALDINE - 27 August 2023
" I was provided wrong information about taking the car to Greece by ferry. I was told it was allowed and I booked the car on the ferry. But few days before travel I discovered that its not autorised to take the car by ferry and it was not refunded the fee I paid to the ferry company. I will request reimbursement for this from AutoEurope as it was them who provided wrong info. "
" Hello. The car was not very clean when we picked it and the tyre pressure was too low. Seems this wasnt checked before we picked up the car. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ARTI - 25 August 2023
" over pretty good and normal "
" Fabio helped me a lot with the registration! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANDREAS - 25 August 2023
" Good as usual "
" Nothing to complain about "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREAS - 24 August 2023
" Is not the first time that I rent through AutoEurope my issue is with the dollar (hertZ in Italy) "
" The car rented after only 1200km show a maintenance indicator, we call the road assistance and they told us to go to the nearest hertz point We did it and they told us that the car need to go to the car mechanic for revision They gave us another car same category but smaller from the first one and charge us also the fuel different We explain that was not our intention to change car and why they gave us for 19 days a car that need revision after 1200km However people was very professional but we are not happy with the company "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BARI, IT - Reviewed by BRUNO - 24 August 2023
" Excelent. "
" Hertz have charged me 175 euros from my credit card 5 days after the reservation ended without any explanation whatsoever. Haven´t received any email, call, messege with regard to that. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 5
TURIN, IT - Reviewed by ROLAND MARIA - 23 August 2023
" If scammers such as Italy Car Rental are allowed on this website, it becomes harder to recommend AutoEurope. "
" They are scamming me 395 EUR in 'damages'. I sent pictures proving I did not cause damage, but they don't care. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
VENICE, IT - Reviewed by GVIDO - 23 August 2023
" Car was bad. That all "
" Car was very bad condition Did not mach the ordered "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ANASTASIOS - 22 August 2023
" Autoeurope provides a perfect service for renting a car. The integration with Hertz was very smooth and totally I am very satisified. "
" A smooth experience with no surprises. Very good price, very good service, very good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by DAVID - 22 August 2023
" Have no issues with AutoEurope. Appreciate if they can assist in the matter "
" I had a scratch on the front bumper unmarked and the man behind the counter told me that he will mark it but told me to take photos. Returning the car out of opening hours, alter in the day I received an email claiming that I returned the car damaged which was not the case. I have now opened a dispute with them, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSHUA - 18 August 2023
" It was an easy paperwork process, discussion of after hours drop off process. No issues and short wait for pickup. "
" It was an easy paperwork process, discussion of after hours drop off process. No issues and short wait for pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by EDUARD - 18 August 2023
" - "
" The main problem was to find where to take the shuttle from Pisa airport to Centauro office. On the voucher it says: "PICK UP CENTAURO Aug 10, 2023 - 15:30 PISA AIRPORT EXIT TERMINAL, TURN RIGHT, AND PROCEED APPROX. 100 METERS TO CENTAURO SHUTTLE BUS - PISA, IT". In reality you need to turn left when exiting the terminal, not right. We were going right, and went all the way (aprox 500m) to the building where all the other rental car companies have their offices, but Centauro, with all the luggage and my family. There I called Centauri multiple times but nobody answered. Then I looked on Centauro website and noticed that from the airport terminal I should have turned left instead of right. Had to return to airport and finally I found the shuttle. On the airport there are no signs for Centauro, there should be for easier access. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EGILS - 18 August 2023
" Until now, I have been using Auto Europa services for many years and have not had any problems. Also, there has been no need to use the insurance so far, so there is no such experience. "
" I got my car keys at the office at the airport after quite a long wait because the service was slow. When I arrived at the parking lot with the shuttle bus, it was already dark, so I inspected the car as much as possible and could not notice all the small scratches. The deed of transfer lists all minor damages as mine. The previous ones were not corrected, but the full amount was indicated again in the calculation. I have taken out full insurance through Auto Europa and now I don't really understand what will be deducted from me, because the deposit amount of EUR 900 is blocked from my bank account.. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by VAHE - 17 August 2023
" Disaster. Unprofessional. I will never use Auto Europe again but work directly with the providers. "
" While my car was prepaid, Hertz would not rent me a car because they insisted I need an International licence. I am an Armenian citizen and have an Armenian driver's license. I have always rented in Europe. In fact, the same day, within 10 minutes I rented, with a new payment, from Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GUNTARS - 17 August 2023
" Tutto bene "
" Tutto bene "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ERIC - 16 August 2023
" car rental return process was not good "
" car rental return process was not good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CLIFTON - 16 August 2023
" As an umbrella company like AutoEurope, its becoming clear that "your" suppliers/affiliates are giving LESS priority and importance to your customer. I could see that clients booking directly with the company/companies did indeed get a Fiat 500 (rather than a forced "upgrade" to the Fiat Panda !). The company had a few Fiat 500 in the parking lot clearly waiting for "more important customers than myself booking through autoeurope" "
" This car rental company says that a Fiat panda is an upgrade to a Fiat 500. This must be the most ridicules comment I heard from the auto industry, so far. If this is the case why do they advertise "500 or similar" instead of "panda or similar" ? Yeah, right ! Moreover after paying for an upgrade of category as I refused to drive a Fiat Panda, and the car I got was dirty. Clearly they don't even wash cars on their return, let alone disinfect them ! I also found personal garbage from previous client inside the car! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by FRANCISCO LUIS - 16 August 2023
" Auto Europe, respondió muy bien a nuestro reclamo y supongo que estará acreditada la devolución de importe pagado en nuestra tarjeta "
" Por una pequeña demora debido a un retraso aéreo, no nos respetaron el contrato y no tenían otro auto en reemplazo. Lo conseguimos con sisys bycar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by ELENA - 11 August 2023
" Great value for money "
" The clerk at the desk in Treviso was extremely friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IVAN - 11 August 2023
" As above. "
" On delivery, car was not cleaned well on the exterior, but worse that that was the interior. Door handles had food stains from previous rental, seats were filthy/stained, metal rod protruding from ISOFIX attachment (which i didn't require), and they said they didn't have a replacement vehicle. Their only solution was to wash interior/exterior again, delaying my departure by 45 mins. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by VLADIMIRS - 10 August 2023
" Cause you didn't allowed me to change the driver "
" Worst company ever, I haven't received my booking as they changed there policy, and Israel driver license is not acceptable anymore "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DAN - 09 August 2023
" very pleased with the overall process "
" very helpful staff at pick-up and drop-off points "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by BOGDAN - 08 August 2023
" Taxes that were not supposed to be charged, hope you can talk to them and get back to me to tell me when they make the refund. "
" I was asked to pay another 250euro full insurance and another 200euro deposit. Please check about those payment and let me know when I can have my money back. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by GABRIJELA - 08 August 2023
" It was really a disaster. The customer service was really rude. He didn't want or couldn't help at all. In my experience, I know that every problem has a solutin, if you only want to solve the problem. I lost my money and can't get a refund. "
" We didn't get the rented car that we pay for in advance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by KIRSTEN - 08 August 2023
" After having reserved and PAID a car for 3 weeks, upon arrival to Catania (I had informed GoldCar about my late arrival, same day, but some hours after initial arrival time as the plane was rerouted ) I was told that the car was not anymore there. The 24/24 assistance line by AutoEurope was already not working at 20:00 announcing the offices were closed and I had to wait for the next day. GoldCar pretended that I had to rent another much more expensive car and I could eventually reclaim my payment from AutoEurope. (As a result we did a part of our Sicily tours by train and bus and rented sporadically cars where absolutely needed). After almost 4 weeks of complaints towards AutoEurope, no solution has been found, despite the written prove of early warning of late arrival, prove that I arrived at the time marked in the early warning. Apart from not getting a car, having lost a three weeks payment, investing a considerable time into complaints and having to put a lawyer on the issue, I never got excuses from GoldCar for the sexist insults by their employees. No, I definitely will not recommend GoldCar nor AutoEurope to anyone. "
" I never got my car, nor any reimboursement by AutoEurope until to date "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by JAAN - 07 August 2023
" Seamless. Picked up the car, the tank was full. Had some scratches, but they were all nicely marked in the contract. Drove around without errors for a few days. Then returned the car. The inspection was quick and hassle-free. "
" Seamless. Picked up the car, the tank was full. Had some scratches, but they were all nicely marked in the contract. Drove around without errors for a few days. Then returned the car. The inspection was quick and hassle-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DIVYA - 06 August 2023
" Awesome service and pricing. "
" Hertz was outstanding from start to finish. I'm so glad I chose them through you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NORMUNDS - 06 August 2023
" Excellent and in the future will use their cars. "
" Noleggiare made the process easy and explained everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MICHAEL - 06 August 2023
" Overall the experience was very good. Except for the problem with the windscreen defrost which did cause some stress. I am not familiar with the brand "DR", but other than being a little under powered it was fine and met our needs. "
" The front defrost function did not work. This caused a visibility problem on 2 days of our trip. This problem was likely not part of inspection. I left a message with staff at drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by CLAUDIO - 05 August 2023
" I find your service very efficient "
" This is the second consecutive time that I rented a car from them at the Fiumicino airport and they gave me a vehicle in imperfect conditions. The first time it was a minor problem. This time, the vehicle broke down and it had to be towed away. We had to make our way to the nearest office to get a replacement vehicle, with no assistance whatsoever. Luckily, the car abandoned us in the city, with plenty of transportation options, and not somewhere in the middle of nowhere. When we arrived we were treated as a nuisance, as if we had broken the first car on purpose. No apologies, no sympathy. Overall, a very bad experience "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
TURIN, IT - Reviewed by TOMER - 04 August 2023
" Very good experience "
" Very god experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by VLADAS - 04 August 2023
" Why to cooperate with a company which is rated 2+ in Google reviews? "
" They were not flexible at checkin. It was mandatory to have a credit card. But not everyone has it. Even if I have it, I may not have a big amount of money on it. They did not agree to accept cash deposit, thus I was forced to pay additional 600 Eur for "Platinum insurance". The car we received was fine, but computer broke after one week and we should change car to the new one. We wasted 4 hours while waiting for evacuator, calling taxi, going to the rent point and picking up a new car. The new car was dirty from outside and slightly worse than the previous one. I assume, that company should go extra mile and AT LEAST provide a better car if I had problems because of a broked car they provided. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by MAURICIO - 02 August 2023
" The whole process went smoothly "
" Good overall, slow check out and they tried to sell me extra coverage "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BARI, IT - Reviewed by FRANCESCO - 02 August 2023
" super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KATHLEEN - 01 August 2023
" finding a car through the website was easy "
" it took a long time, nearly 2 hours to get the car. i was told it would take an hour to charge, it took 3 hours. i wanted to get a gas vehicle after that but got no response from email. i left an important document in the car, and for no response, again, from email "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by CHRISTINA - 01 August 2023
" If i would go back again i would rent from the same compagnie "
" The delivery went swiftly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by IOANNIS - 01 August 2023
" Using Auto Europe for many years, so far so good. "
" Ordered car was not ready, the replacement took more than an hour to be ready. The replacement car was very dirty inside and had undocumented scratches on one side. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by KRITON - 31 July 2023
" No problem at all. "
" No problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARMA, IT - Reviewed by KONSTANTINOS - 31 July 2023
" I "
" I "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONZA, IT - Reviewed by CARLOS - 30 July 2023
" Please help me "
" At the dropp off locauto said that i have made a scratch and i have país 220€. I said that i have contracted a full damage protection insurance but they deny it. They havent sent me the contract. Can you help me? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICCARDO - 29 July 2023
" All went smoothly. "
" The pricing of optional things such as a second driver is not very clear. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by GANGA - 29 July 2023
" Very god "
" Very god "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TURIN, IT - Reviewed by STEFAN - 27 July 2023
" Autoeurope helped me find another rental company. But had I not purchased cancellation insurance, I would have also lost the money for the Ecovia rental. "
" Extremely unfriendly and unhelpful Torino staff. Refused to wait 1/2 h after hours for my delayed flight, which I notified well in advance, and I accepted to pay the after-hours fee mentioned in my voucher and on their website. Then after wasting my time and money, with an unplanned night in hotel in Torino and taxis, the next day she refused to rent me a car, saying I came too late. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ALEXANDRU CATALIN - 26 July 2023
" good car, but in bad condition.. a lot of scratches, etc "
" poor effective communication at napoli staff "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MICHAEL - 24 July 2023
" No car when I arrived. "
" I am in need of a refund as we called due to a cancelled flight, yet there were no cars when I arrived. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by MARKO - 24 July 2023
" I don't know who was responsible for informing me as a customer that I needed a credit card to rent a car. Because of that I paid 235 eur extra and that's not fair. "
" I paid one amount when I reserved the car online. When we came there to pick up the car they said that I need to pay more than 2 times more for the car because I don't have Credit card with me (I had debit card with enough money there) . So I must pay 450 eur instead 215 eur. Nobody told me that I must have credit card with me so that's not fair. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by EDGARD - 24 July 2023
" Good price and quality ratio. "
" Fast and accurate service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KONSTANTINOS - 24 July 2023
" I'm waiting for AutoEurope to honor the reserve agreement for the extra cost according to the optional insurance I had paid "
" For a problematic tire which I change during the rental with the optional tire at the trunk I had to pay an extra 305 euro cost. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ELKESLASSY - 23 July 2023
" Happy of my renting "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by TOMAZ - 22 July 2023
" Fast and pleasant take over of the keys and the car. All done with a smile and within 15 minutes we were on the road. Great experience and the car we got was almost new "
" Very friendly and helpful staff. They greet you with the smile and are extremely helpful. Young and full of energy. I was positively surprised because I didn't know this company from before "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOAQUIM JORGE - 21 July 2023
" Super "
" The support team in Portugal was of great help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ZUZANA - 20 July 2023
" Avoid Viaggiare, they are cheaters who will try to slip you a damaged car and blame you for the damages unless you pay their expensive insurance. "
" I rented a car from 13.07.2023 until 16.07.2023. There were series of problems at the check-out: The first car that I was given had a very dirty interior and a deep cut on the tire. After changing the car, the new car had a tank 3/4 full even though the contract stated a full tank and did not have all the scratches marked. When I wanted to document the scratches, I was refused and recommended to take pictures and video. I was charged a deposit of 700EUR but the contract stated 250 EUR. Upon return of the car I was refused an in-person inspection of the car and after 3 hours after I returned the car, the employee sent me a picture claiming I scratched the car. In the picture it was clearly visible it is a dirt but they still claimed it is a damage and they released my deposit of 700 EUR only after I made an official complaint. The release of the money happened on the 5th day after I returned the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by IVAN - 20 July 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by GIORGIO - 20 July 2023
" I am a customer of AutoEurope since many years and I have a very good record of service received by them. "
" Very good this time "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANGELOS - 19 July 2023
" I was a nice experience apart of the incident I describe above. Of course my experience will be completed after the 700E will be released. Until then I am still concerned "
" When recieving the car I was asked to sign a current damage report of the car indicatting scratches etc. After my inspection before signing it I discovered many more scratches than initially indicated, took photos, videos etc. The new damage report was accepted by the staff, however if I had not reacted in the way I did, I do not know what extra charges I would have faced in the end. At the moment I am still waiting the 700 Euro blocked in my card to be released "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ZAHID - 19 July 2023
" I have mentioned my comments as a dissatisfied customer "
" I have booked car n my credit card was charged. But the day I went to pick my car they said there is no confirmation. N after an hour I was informed it's cancelled n I was sent email which is totally a lie. Thereon I need to took 3 times more expensive vehicle to go with my schedule "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SAMUEL - 18 July 2023
" Paid in full months prior for the rental to be charged an extra fee of $513.79 when I returned the rental and was not notified of any such charge until I looked at my credit card statement. "
" Paid in full months prior for the rental to be charged an extra fee of $513.79 when I returned the rental and was not notified of any such charge until I looked at my credit card statement. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by SIDDHANT - 18 July 2023
" So basically we landed at Florence Airport and we had a reserved car rental from Noleggiare. Our flight was delayed by mire than an hour However we had a prepaid reservation with Noleggiare via Auto Europe We had booked a Landrover discovery for 4 days and we were 4 people in total and we had a lot of bags. When we reached the counter- we were told that since we did not show up on time, our car has been given to someone else. This was a big turn off- I mean what is the point of having a prepaid reservation. Further to this, we were not offered a similar vehicle. After speaking to Auto europe representative- they told us either accept the car that you are getting or take a hit on the cancellation. We were given a choice of MG Zs EV THE CAR WAS TOO SMALL FOR OUR GROUP. We could not fit our bags in it- even though for the fact that i keep booking car rentals through auto europe. They did not offer us a solution nor did Noleggiare. We stood in the sun for almost 2 hours- eventually deciding to go with the car Noleggiare had offered because we did not have any other option and we had a 4 day trip ahead of us. This was highly disappointing and I believe Noleggiare did this knowing they will get away with this as tourists do not stand a chance against locals considering it is very difficult to understand the language. I will not recommend auto europe from now on. This is probably my 5-6th time i am booking a vehicle and it didnt sit very well with us this time. "
" So basically we landed at Florence Airport and we had a reserved car rental from Noleggiare. Our flight was delayed by mire than an hour However we had a prepaid reservation with Noleggiare via Auto Europe We had booked a Landrover discovery for 4 days and we were 4 people in total and we had a lot of bags. When we reached the counter- we were told that since we did not show up on time, our car has been given to someone else. This was a big turn off- I mean what is the point of having a prepaid reservation. Further to this, we were not offered a similar vehicle. After speaking to Auto europe representative- they told us either accept the car that you are getting or take a hit on the cancellation. We were given a choice of MG Zs EV THE CAR WAS TOO SMALL FOR OUR GROUP. We could not fit our bags in it- even though for the fact that i keep booking car rentals through auto europe. They did not offer us a solution nor did Noleggiare. We stood in the sun for almost 2 hours- eventually deciding to go with the car Noleggiare had offered because we did not have any other option and we had a 4 day trip ahead of us. This was highly disappointing and I believe Noleggiare did this knowing they will get away with this as tourists do not stand a chance against locals considering it is very difficult to understand the language. I will not recommend auto europe from now on. This is probably my 5-6th time i am booking a vehicle and it didnt sit very well with us this time. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by JOHNNY - 17 July 2023
" Cheaters, take money and then keep them for 2 weeks "
" No "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ANTONIETTA - 16 July 2023
" Il primo veicolo a noleggio GE348JW aveva quasi 60.000 km e molti danni. In più c'era il tergicristallo rotto. È stato quindi necessario procedere al cambio del veicolo con attesa per avere altra auto disponibile. Le automobili devono essere controlliate prima, questo lo reputo inammissibile! Cordiali saluti. "
" Il primo veicolo a noleggio GE348JW aveva quasi 60.000 km e molti danni. In più c'era il tergicristallo rotto. È stato quindi necessario procedere al cambio del veicolo con attesa per avere altra auto disponibile. Le automobili devono essere controlliate prima, questo lo reputo inammissibile! Cordiali saluti. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LA SPEZIA, IT - Reviewed by KRISTINA - 16 July 2023
" See answer to number 3. I have already sent an email to you regarding our inability to pick up the car due to the situation which is out of our control. "
" I'm waiting to hear back about our cancellation of our car rental due to the train strike that took place on the day we were supposed to pick up our car. Due to events beyond our control, we did not have a way to get to the car rental place to pick up the car. I would appreciate someone getting back to me regarding getting a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by GREGOR - 15 July 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MOHIT - 14 July 2023
" Very pleased with the over all experience "
" Jiulia at Rome Termini SIXT office was very helpful and awesome. Thank you ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VIKTOR - 14 July 2023
" I have paid T Rock Wolksvagen T Rock. They didnt have a car and glave me category lower Citroën C3. I was very unhappy. Can I get a part of money back? I was not in a condition in that moment to wait for other solution. Please advice what is possible. Best regards Viktor Srdoc Your old customer "
" I have paid T Rock Wolksvagen T Rock. They didnt have a car and glave me category lower Citroën C3. I was very unhappy. Can I get a part of money back? I was not in a condition in that moment to wait for other solution. Please advice what is possible. Best regards Viktor Srdoc Your old customer "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARTIN - 13 July 2023
" All was ok, but I am still waiting to refund my safety deposit. Waiting for almost 20 days, and I didn't get any information about this issue. "
" All was ok, but I am still waiting to refund my safety deposit. Waiting for almost 20 days, and I didn't get any information about this issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by GUIDO - 13 July 2023
" see the question No 3 "
" the offer online and the actual service are priced differently. The availability of an equivalent car was also not guaranteed. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ERICH - 12 July 2023
" All good. Just on the return the signs and location of the drop-off is not easy to find. "
" All went smooth. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by M - 12 July 2023
" Ok "
" We were given a rental car of a different/lower category than we booked for, hence bad value for money "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by GUNTARS - 12 July 2023
" Goldcar seemed to be unhappy about customers that haven't booked directly with them. So it resulted in rude attitude. But maybe that' only one person. "
" The person at the counter at the check in was very rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by KARSTEN - 11 July 2023
" I can only say that I will next time read again "
" Very Good And quick service people was helpful and very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MARK STEVEN - 11 July 2023
" Very easy to work with. And very quick and efficient "
" Very great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LÁSZLÓ - 09 July 2023
" Smooth booking experience. "
" Chaotic car return. Adblue level was very low. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by MARTIN - 09 July 2023
" Our normal experience with AUTO EUROPE has been very positive. The lack of customer support with DRIVALIA over the weekend has been a real shock. I am happy with Auto Europe, but would think twice about DRIVALIA. "
" The counter staff at the collection airport (Bologna IT) were very unhelpful, both on collection and drop off. The first car provided broke down and the customer support call centre closed for the weekend. This left us stranded without a car some 100km from our accommodation in Tuscany IT. The whole support network at DRIVALIA was useless and it was left to us to pay for transport and make our own way their nearest rental office in Florence. This was not until the next day. I have raised a complaint and request for compensation directly with DRIVALIA. The phone numbers provided for emergency assistance were either unanswered or incorrect. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ROME, IT - Reviewed by THNYAN - 07 July 2023
" We paid for car insurance on your website but when we where there to puck up the car they told us your insurance doesn't work with there policy and made us pay car insurance again "
" It was fine but the fact that they made us pay car insurance again and didn't accept autoeurope insurance "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VENICE, IT - Reviewed by SUNIL - 07 July 2023
" NOTHING GREAT. AVERAGE "
" VEHICLE WAS NOT READY UPON APPOINTED TIME, HAD TO WAIT FOR AN HOUR. AT DROP OFF COMMUNICATING WAS DIFFICULT AS THE CONCERNED PERSON DID NOT COMMUNICATE IN ENGLISH "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by HOSSEIN - 07 July 2023
" It was good "
" Maggiore staff were really helpful and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREI-MADALIN - 06 July 2023
" Every thing was good, no complaints "
" The car was ready for me, a 2000 km Peugeot which was a great vehicle for our holiday, I could pick it up straight away. Drop off was done in 3 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by FERNANDO - 05 July 2023
" took me one hour and a half to take my car. In case you expect several coustomers at the same time, you should hire more personel "
" It took me one hour and a half to take my car. In case you expect several coustomers at the same time, you should hire more personel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DALIBOR - 04 July 2023
" I am happy "
" Car was quite new. Experience was fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETRUS - 04 July 2023
" ery satisfied all the time! "
" lots of times booked through sixth....depends price.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHIUSI, IT - Reviewed by TIMOTHY - 04 July 2023
" Booking was easy enough but the fact that what I booked online with extra insurance coverage and what they wanted as a deposit when I picked up was a bit frustrating. "
" The vehicle was smaller than expected. During booking I selected the full coverage option. At pickup they require purchase of additional insurance or opt out and pay a $1900.00 deposit. During pickup we walked around the vehicle they said all damage was notated on their form. During drop off they went over the vehicle in extreme detail. Pressing buttons, taking pictures, finding every little thing on the car. Be sure to take pictures and document EVERYTHING at pickup. Check tires, check buttons, check accessories. Make them write it all down. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARI, IT - Reviewed by GERARD - 04 July 2023
" You need a much better and detailed description of the insurance terms , before purchasing and not after , because is the most important part of the rental...even after, the terms looks that they are not write by a legal adviser or it s your intention to be ambiguous "
" All , smoth...very good experience ! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JANOS - 02 July 2023
" Everything went well and quickly "
" Everything went well and quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTEM - 01 July 2023
" It was a lot of stress "
" The staff is arrogant. Very unfriendly. He was looking for any reason to increase the rental price. As a result, we had to overpay 250 euros otherwise our money would have been lost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by SHIRIN SIMINA - 28 June 2023
" Everything went smooth and quick. The car I received was the same model as the one booked. "
" Everything went smooth and quick. The car I received was the same model as the one booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FRANCISCO - 27 June 2023
" After waiting more than 2 hours there was no alternative available and I had to take a smaller car from the one I have a reservation. And more... now I have to ask the refund to Auto Europe "
" After waiting more than 2 hours there was no alternative available and I had to take a smaller car from the one I have a reservation. And more... now I have to ask the refund to Auto Europe "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by CODRUTA IONELA - 26 June 2023
" I recommend Drivalia for rent-a-car in Italy, I had a good experience with the car and the company. "
" I was very satisfied with the choice made and the experience with Drivalia. The staff was very kind, I got a free upgrade from the smallest car to a SUV. The rental price was very good, ~200 euros for 9 days, in Northern Italy. I declare myself very satisfied with the experience with Drivalia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THOMAS - 26 June 2023
" Everything was great and without issues. "
" Everything went very smoothly with the people at hertz "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SEYED MAJID - 25 June 2023
" It was very good "
" It was very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by STILIAN - 24 June 2023
" Very positive "
" Too long waiting y ime. Perfect condition of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by VEDRAN - 23 June 2023
" Ok. "
" Waited for the car longer than the flight to Brindisi took (huge line, very slow service). But got a better car than requested (huge SUV instead of fiat 500) which was nice, but might be a problem for some people. Also the tank on the car was half full when we got it, not full, which was strange, and there was no one from Drivalia to check this with (and I didn't want to go back to the counter/line, since the man there had a line of customer and spoke little english) So the human element was bad, everything else good. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by SPYRIDON - 23 June 2023
" Smooth and easy experience. "
" We have rented in advance a car for a pick up from Treviso airport, the lady was very helpful and after about 5 minutes of singing the contract and using the credit card for the deposit, then have been informed where to pick up the car. We have been given a Lancia Ypsilon Hybrid with very low mileage, the car was fantastic to drive and everything worked like a charm. Easy to to drop off the car back at the airport as well and the deposit amount was refunded within 24 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MYKHAILO - 22 June 2023
" Hertz (or its 3rd parties) doesn't allow Ukrainians credit card, I believe this is real discrimination. "
" Hertz (or its 3rd parties) doesn't allow Ukrainians credit card, I believe this is real discrimination. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MARIUS COSMA - 21 June 2023
" Only negative comment is the location of the parking. But that is for all the companies and it s not their s fault. "
" Everything OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PASQUALINO - 20 June 2023
" Everything was top. The only inconvenient is that the office for the pickup of the vehicle is outside the FCO airport and you need to wait for a navette and relevant lost times. Not convenient for business if you're on a schedule, but fine if you're on holiday with relaxed time. "
" 8/10 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by HRAFNKELL - 20 June 2023
" see above "
" Initially Avis would not accept our Icelandic driving licences (which are European and valid in Italy). This was however resolved by the manager on site. The staff were friendly, courteous and efficient throughout. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ALEXEY - 20 June 2023
" Thank you ! "
" Thanks to all Hertz staff at Venice airport. All the best ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARGARET - 19 June 2023
" We were very satisfied with AutoEurope from a previous trip, but we're surprised by the incompetence of Noleggiare on this trip, such that we will think twice about using them again. "
" It was awful. They were unprofessional and incompetent at pick up. Entered all of our contact information incorrectly, so that when the realized they had incorrectly recorded the car we rented they reached out by email to our son urgently requesting we provide them the license plate of the vehicle we were provided. We respond fed and never heard back. When we went to return the vehicle, the office was no longer at the location where the contract said to return the vehicle. We had received no notice of this at all. It was very difficult to find the new office and once we got there we waited an hour before they waited on us because the office was grossly understaffed. We were very lucky we had decided to return the car the night before our flight home or we would have missed our flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by REEMO - 15 June 2023
" good! "
" a bit dirty inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ADRIAN - 12 June 2023
" Everything was ok. "
" Everything was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARL - 10 June 2023
" It's a good overview with a possibility to compare prices. Sometimes I got a feeling that you get a smaller category. "
" Fast check in and service minded staff. Overall good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ABDURRAHMAN - 10 June 2023
" I have been a loyal customer with auto Europe. Never had any issues in the past Hopefully this is a one off and I won't experience this again "
" The pick up from the airport to the rental office was a disaster. No clear instruction on which level to be at, the transport buses refused to take you - I was on the verge of hiring a taxi to go. Arrived at the office to be told that Mr vehicle is not available and I had to wait. After that I was provided with a vehicle with a non functioning brakes - brake pads are worn out, replace immediately warning light was on. I brought this to their attention and I was told that I could take it to be fixed and be reimbursed when I provide the receipt or wait but they are not sure if a vehicle will be available. I threatened to call auto Europe. This when a vehicle miraculously materialized but I had to drive immediately to a gas station as the tank was empty. This insisted that I buy insurance from them stating that the auto Europe insurance is not sufficient. I declined. When I brought the car back, for two small scratches that are barely visible my credit card was charged €300 Very unsatisfactory experience! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by SHLOMIT - 08 June 2023
" The car weren't what we ordered (manual instead of automatic) we didn't had anyone who could drive it, it was a nightmare In the website it says "in the airport" and we had to take a shuttle- it wasn't at the airport "
" We order automatic cars and received manual. All our efforts to change it to automatic didn't work. The supplier sent us to talk to auto Europe but the branch didn't open before 09:00. We were stuck with 2 manual cars and no one who can drive it. In addition we received once car with half diesel tank instead of full and didn't notice it until we arrived the hotel. We had to pay for 1.5 tanks instead of full to full. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by DIRK - 08 June 2023
" Sicily by car charged my credit card on May 24th ( hence over 4 month later ) with Euro 61. I did not get any info as to why or what for! "
" No one handed the car to me or came to check the car at drop off. it was not parked where the counter staff indicated it wound be parked. I had to search it on the parking lot! At drop off I had to park and drop the key! No one checked it in my presence. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by PADRAIG - 08 June 2023
" I have booked every rental car for the last 25 years through auto Europe.It is very comforting to be able to speak to someone on the end of a phone if you have a question or issue.I would not dream of renting a car any other way "
" The car had a lot of marks on it..when we returned it some of those marks were attributed to us..we did not do this damage "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ANCONA, IT - Reviewed by CLAUDIA - 07 June 2023
" Excellent experience "
" Excellent service and very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LIANA - 07 June 2023
" Couldn't find the location, and I'm a very experienced traveller so it's not common for this to occur. Attempted various different search options, from the address and the name of the company (and Google only showed me an option in another city). I tried to call and the number was disconnected, I provided screenshots of my attempts to call by email and what showed up on maps compared to my location. FYI I'd made other calls that worked within the same region so the issue was not my phone. I finally receive a response via email hours later, asking me to send an email - which I already had. I requested a refund given the awful service but I doubt I'll see that money. I also lost money on my tour in lake como because I spent 2 hours trying to find the hire car. Absolute joke of a service. "
" Couldn't find the location, and I'm a very experienced traveller so it's not common for this to occur. Attempted various different search options, from the address and the name of the company (and Google only showed me an option in another city). I tried to call and the number was disconnected, I provided screenshots of my attempts to call by email and what showed up on maps compared to my location. FYI I'd made other calls that worked within the same region so the issue was not my phone. I finally receive a response via email hours later, asking me to send an email - which I already had. I requested a refund given the awful service but I doubt I'll see that money. I also lost money on my tour in lake como because I spent 2 hours trying to find the hire car. Absalute JOKE of a service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by IGNACIO - 06 June 2023
" Nothing to comment "
" The car had very small motor and the vehicle was different that which I had reserved "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by TIMO - 06 June 2023
" I got very good customer service from Auto Europe. Thumbs up. "
" My experience was good. The sign-off at the counter took a bit of time and the process wasn't super efficient, but it didn't take too long. Returning the vehicle was very easy and I felt comfortable about the overall process of checking the returning condition of the vehicle. All in all, very good value for money and positive experience. Highly recommend. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALAN - 05 June 2023
" A little hard to find our way from Fiumincino to the van to the Centauro office, and a little tricky finding our way back to the office at return time. But other than that, great service, friendly, and efficient. "
" A little hard to find our way from Fiumincino to the van to the Centauro office, and a little tricky finding our way back to the office at return time. But other than that, great service, friendly, and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SIMON - 05 June 2023
" From the quality of the staff experience, I can not fault, they were fast and the experience smooth. "
" The car had numerous dents in the side. Also on the pick up, the car was too tightly packed into the airport parking, I needed to crawl through the tail gate, put the car in neutral and then push the car out into the road. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by FRANCESCA - 04 June 2023
" Very easy system. You can hire a car in a few moments always finding the lowest price. I use auto europe all the time and I am very satisfied. "
" Always a good price . They gave me a new car with very few kilometres. I definitely would recommend Sicily by car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JAMES - 03 June 2023
" inaccurate info on web re type of credit card needed "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by NEIL - 01 June 2023
" Process worked well "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARIA - 31 May 2023
" Very good "
" Best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DIRK - 30 May 2023
" It is rather unclear what insurance is included in the contract versus what not. There are no emails containing the voucher or the additional insurance one paid for: one has to check everything online which is rather cumbersome and not clear vis a vis insurance. "
" As of today May 30, the security amount has not yet been released to my credit card hence reducing my credit limit. Car was returned without damage at end of rent period May 13, ie 3 weeks ago! Hope to see the release soon. Both during pick-up and return one is provided with several tablet sreens to sign, without possibility to see what one is actually signing off. After drop off there is no notification email that car was duly returned. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by ALEKSANDRAS - 30 May 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCISCO - 29 May 2023
" I have had trouble contacting your customer service number. Finally I learned today that the office is only open 8-1 pm when I pressed "1" on the automated answering machine. She told me about your office hours. I couldn't find it on the website. "
" The van we rented had 12 items of damage. It was missing two hubcaps. The clutch was very difficult--getting into first or reverse was challenging. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by IVAN - 27 May 2023
" AutoEurope booking was great, as usual. CENTAURO were OK, too. "
" The car size was as promised. A new car at 6500 km in super condition. The previous driver had switched off the passenger airbag and we had to find the way to turn it back. Staff was absolutely NOT polite in helping us with this task. They said lots of non-sense like: "there is no other car we can offer", "come back tomorrow for another car", "drive the car like this as this is not a problem". "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KAREN - 26 May 2023
" Excellent website; easy to understand options. Great phone support. THANK YOU! "
" Everything about our rental was excellent, I thought. But we needed to contact customer support DURING the rental, and that was nearly impossible. We emailed, called, and called. No reply to our email. Long hold times on the call and we were never able to reach the right people, even when we finally reached someone. We had an indicator light go on almost immediately after leaving the rental location (wrench) and the manual said we needed service immediately. But we could never interest Sicily by Car in the issue, and could never reach anyone to find out what to do. We crossed our fingers, and drove on for 7 days throughout rural Italy with NO problems. But we were trying to be good renters, and were unsuccessful. This is the feedback we hear from others about this car rental company. GREAT as long as no problems come up during the rental (which I would think would be quite rare) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by IOANNIS - 25 May 2023
" I BOOKED A LEXUS AND THEY GAVE ME A KUGA "
" I BOOKED A LEXUS AND THEY GAVE ME A KUGA "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by SOHRAB - 25 May 2023
" Had a super smooth experience with Sicily by Car. We rented a car from Florence airport. We had paid in advance through Autoeurope (Recommended). Auto europe gave us excellent prices and made sure they communicated to us on every step. The pickup process was super smooth and the paperwork required was as expected and informed earlier. The car was good and well-maintained. Would def. recommend and use them again! "
" Had a super smooth experience with Sicily by Car. We rented a car from Florence airport. We had paid in advance through Autoeurope (Recommended). Auto europe gave us excellent prices and made sure they communicated to us on every step. The pickup process was super smooth and the paperwork required was as expected and informed earlier. The car was good and well-maintained. Would def. recommend and use them again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SEBASTIEN - 24 May 2023
" Perfect, low price "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARK - 24 May 2023
" Very good service. "
" Excellent. We were delayed, but kept Dollar informed and had no problems picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MIHA - 23 May 2023
" No hassle and peace of mind regarding car insurance. "
" Drop off point not easy to find. Everything else was very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by RAJ KUMAR - 23 May 2023
" It wasn't bad at all at the most of part except they always try to sell something else and I am still waiting for my deposit refund "
" 1, I always rent cars in Italy through Autoeurope and Sixt counter always try to scare us if there is any problem we will not be covered whatsoever and will have to pay for it first and claim it from Autoeurope later. 2, There was not enough parking space when we returned car in Milan airport so we waited for long than just dropped the key at the office and left without any receipt as they were very much backed up. 3, I am still waiting for email from them for a receipt and deposit refund as they promised "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DANIEL - 20 May 2023
" Very Good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALERNO, IT - Reviewed by ROY - 20 May 2023
" Not sure that the additional driver and insurance costs were accurately communicated in the contract. "
" Cost of additional driver and insurance was exorbitant so we opted out of insurance. Unfortunately for the first time ever we had an incident which cost dearly. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by CHRISTOPHER - 20 May 2023
" Costly - tho quite efficient "
" Car could be cleaner internally especially windows! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by DANIEL - 20 May 2023
" Hidden fees after I thought I had prepaid full amount "
" $1000 euro in extra fees that weren't disclosed to begin with. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by MANUEL - 18 May 2023
" Auto Europe should provide information to easily get in touch with the rental company. An App could help to manage the rental. "
" It was hard to contact the offices by telephone involved in this rental. It was also very hard to find the drop off site in Rome since it is located in an underground parking with no visible signs directing to the place. In addition, I have not yet received any notification after I dropped the car after hours 4 days ago to indicate the end of the transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RABHE - 17 May 2023
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by DRAGANA - 17 May 2023
" - "
" There is nowhere clearly stated that there is no Centauro desk at the airport and that you need to take the shuttle bus from the airport to their office! It is written on the 4th page of the voucher with small letters that I don't read even when signing bank documents-RIDICOULOUS! Why is it so difficult to state it in bold at the first page! I lost 2 hours at the airport with two small kids searching for the shuttle stop, noone at the airport didnt know and at Centauro call center noone was answering the phone, I called 10 time!!!! NEVER AGAIN!!!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by OLGA - 17 May 2023
" Insurance conditions were unclear, that is why Maggiore made us buy additional insurance, the papers of AutoEurope were confusing. They said that in case of theft very little amount is covered and the rest we'd have to pay ourselves. "
" The booked car wasn't prepared (dirty) so we received another one which had a manual transmittion as opposed to an automated one that was ordered. Took some time to find a replacement. The baby sit ordered was broken, had to replace. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by VADIMS - 17 May 2023
" My surname was mispronounced and golcar counter staff were not giving the car at first. I tried contacting autoeurope support with success. Fortunantly, the counter staff eventually gave me the car. "
" I paid full insurance for the car, which doubled the cost. They still charged 100 euros as a deposit and still have not returned it. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SIENA, IT - Reviewed by CRAIG - 15 May 2023
" Easy booking , pick up and return. "
" Easy booking and return process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COMO, IT - Reviewed by RICKY - 13 May 2023
" This was an excellent experience. Your booking site was easy to use and very descriptive with respect to what insurance was included in each rental option. The confirmations and further communications from you put my mind at ease with our reservation. Well done! "
" We received exceptional service. We missed a train and did not arrive at the expected time. The Hertz Como agent called us to ensure we were still coming. She was a pleasure to deal with in person as well and spoke excellent English. She had our rental car all ready to go, she was aware we bought insurance through you and did not try to sell more, and pick up was just outside the train station door. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MILJENKO - 12 May 2023
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARAKSI - 12 May 2023
" X "
" No out of hours car return should simply not be possible at an airport. On last day oil level alarm lit up. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SIRACUSA, IT - Reviewed by ZIGA - 12 May 2023
" Pickup location was wrong, only updated when I inquired. As a result I had to walk extra 20 min with luggage to the "new" location. Not sure if all rental conditions info on the new voucher was correct but it was still accepted just fine. Before pickup I was spammed with emails and that I would need a credit card in my name. Debit card was accepted like always, without comment and worked just fine. Deposit amount noted on the voucher was wrong, I only had to leave a deposit for the fuel already in the tank. "
" - a bit of waiting time to get to the counter - pickup process prompt and simple - attendant thoroughly inspected the vehicle with me and noted ALL damages without complaint, so great - car interior was not fully clean, crumbs and such - cargo cover was missing - car was running great, no issues or complaints - got a bigger car compared to what was booked, upgrade is always nice but maybe not the most ideal for sicily :) - very fast return, but I was charged for fuel at the end, by mistake. This was resolved promptly through support email and charges returned, but I had some trouble finding the correct support email address since the one provided in the receipt email was invalid "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by MICHAEL - 11 May 2023
" Overall great value and nice car. "
" Did not realize International Driver License was required. The woman manning the desk was very helpful in pointing me to an online license registration vendor, allowing me to obtain the necessary license within minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KENNETH - 10 May 2023
" It was effective and fine "
" Fine except I had to pay an extra $45 to keep office open since our flight was 12 hours late "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by GUNARS - 10 May 2023
" I have used Auto Europe several times. Good offers with full coverage. Very smoothly. "
" Very smoothly, no queue. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ELENA - 10 May 2023
" Good experience overall "
" Good experience overall "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ARISTODEMOS - 09 May 2023
" Fast and clear booking and the rate was very good "
" Everything was smooth and as expected. The staff was fast and efficient and the car was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by IGOR - 08 May 2023
" Verry pleased,new car no problems with picking and returning car,stuff at the airport friendly,would recomend to anyone "
" New car,no problems with picking up and returning the car,no extra charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DIMO - 08 May 2023
" Generally fine "
" All good ,just the tech.condition of the car was worrying us a bit. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by BLAZ - 08 May 2023
" Great experience - everything went smoothly. After reserving my car I actually saw a better rate (a promotion started) and was compensated for the difference. "
" Great pick up and drop off experience. The only minor issue was a bit slow check in, but I understand these things take some time. Car was brand new! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANDREAS - 07 May 2023
" No Protectiion offered to clients and most likely do not pay the rental companies and this is the reason that the premiums for insurance is more than 100% of the cost paid by the voucher. "
" The local staff forded me to take an additional insurance that costed 140% they are thieves. Never again a car rental with this company. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by LAWRENCE - 07 May 2023
" all in all good "
" all good. insurance prices were too high "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ASLAUG - 07 May 2023
" Very good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by PLAMEN - 05 May 2023
" All was good! "
" Nice and clean car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 04 May 2023
" I am customer for 15 years. Everything is fine. Thanks! "
" The lady from the counter lied to me. She told that the car, Fiat 500, being too small, does not have a spare tire and she sold me an insurance in case I need assistance on the road. Very nasty! I did not check when I took the car, but ... seriously! Anyway, one day I put something in the trunk and ... surprise, I saw the spare tire. Very naște! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JESMOND - 03 May 2023
" Everything ok,car was clean and brand new.the only thing is that next time as we were 4 people I'll go for a bigger engine because in hills it was really slow but space was ok "
" Didn't had problems at all, dollar is a Hertz company in Catania "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by THOMAS - 01 May 2023
" Exept of the difficulty finding the office of cat rental , everything was preety good "
" The difficult thinknin Venice Airport is to find where the office of the car rentals are ..There are not in the airport neither in arrival or departure..You have the signs in the first floor that go to fhe boat departure and just before the elevator you go left to rentals parking get the elevetor to floor no 3 and find the office at your left hand side...It took me more than 30 minutes to make sure where the office was.. Please note that the car they rent me was upgraded to opel SUV granland One more thing is that I need a receipt for this reservation if possible that I had not got ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by MITJA - 01 May 2023
" overall great "
" very responsive,everything ok.Only bad thing is that you can not modify/change main driver data without new reservation which is usually bigger price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TRAPANI, IT - Reviewed by RICHARD - 01 May 2023
" Overall satisfied "
" Service - perfect, car selection - very limited "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDWARD - 01 May 2023
" Great rental experience "
" Easy rental experience and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SERGUEI - 29 April 2023
" I didn't get the car I wanted. I had to rent it from a different company. "
" waste of time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by AVIEL - 26 April 2023
" Auto Europe representative really tried to help. "
" The REALLY fine prints required only Gold and Platinum credit card types for the type of car I ordered. This isn't logical as my credit score doesn't reflect on the type of credit card I have. I had to downgrade the car and still pay the extra for the luxury car I ordered. Never again. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAURO - 25 April 2023
" Top standard quality cars, efficiency 100% "
" Simple ... I am customer since 25 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHERYL - 25 April 2023
" Excellent "
" Need better signage in Rome at return center. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by S DIANE - 24 April 2023
" Typical rental experience "
" Went relatively smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ILANA - 24 April 2023
" Great experience over all. "
" Great car. Good service. Our only complaint is that the return at the Catania Airport was hard to find. Also, if you don't arrive at the airport you have to walk to the terminal in Trapani airport instead of being able to check in at the pick up spot. The signage is terrible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ETIENNE - 24 April 2023
" We were happy with the service provided. "
" The service was good. We purchased the additional insurance as recommended by the desk staff and had a smooth ride. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by TARAS - 23 April 2023
" - "
" Unfortunetely, It was bad experience. Keddy is Europcar in Bari. It is the same company. When I rented the car, europcar stuff didn't talk me about using private parking in Napoli. But car or some car device stolen is usually for Napoli. i have car accident, rear lamps and audiosystme were stolen and i should pay 900 euros for it, i don't agree with it. Another one reason, thah i should pay fuel fee but I have returned car with full tank. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by ZOLTAN - 22 April 2023
" avarage service "
" Car was not 100 % clean, but easy pick up. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by SERA - 22 April 2023
" My experience was very satisfing! Easy and efficient! "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIUSEPPE - 21 April 2023
" Great experience with a full electric vehicle "
" Great experience with full elettric vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICHARD - 21 April 2023
" The company S.b.C. was very much ok and fair, but I choose the wrong car ... a Fiat 500 X is neither fish nor meat ... a strange thing and did not gave me a good and safe feeling while driving. "
" They are quite correct, dit not try to push you for some additonal insurancies or similar. Only one remark - at the registration counter there was quite a long que and people did not realy understand the system to line up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by OCTAVIAN - 21 April 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GILEAD - 20 April 2023
" A horrible experience "
" A horrible experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by JOSE ALBERTO - 20 April 2023
" Auto Europe offers a great range of car rental providers however, I had a bad experience with Scily by Car "
" I was in line for 2H30min in the counter of Termini station. Attention to staff a disaster. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TRAPANI, IT - Reviewed by DANIEL - 20 April 2023
" Company staff can ruin your day. "
" Drop off agents were very unfriendly, I had paid the full insurance, but they continued to argue that I had not. After about 20 mins of confrontation they admit it that I had paid the full cover including wheels and glass. Not satisfied at all. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by ALESSANDRO - 20 April 2023
" All went well. "
" Very kind staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NADAV - 18 April 2023
" I was charged 150 EUR for no reason. "
" I was charged 150 EUR for no reason. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by GIAMPAOLO - 18 April 2023
" aaa "
" aaa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ERNESTAS - 17 April 2023
" during pick up there was about 15 people waiting in line. only 2 persons worked at the counter, they were also bringing the cars and accepting returned vehicles. Work efficiency was terrible, they had no experience working with computer and reservation system. it took us nearly 2 hrs to wait in line to get our car. almost same thing during return "
" during pick up there was about 15 people waiting in line. only 2 persons worked at the counter, they were also bringing the cars and accepting returned vehicles. Work efficiency was terrible, they had no experience working with computer and reservation system. it took us nearly 2 hrs to wait in line to get our car. almost same thing during return "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CLAYTON - 17 April 2023
" Very good prices. "
" Very Clean Car and very fast pickup and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by JONATHAN - 15 April 2023
" I paid all inclusive insurance when it was not the case as I had to pay an additional 75€ to cover wheels and glass. I doubt car was disinfected, seems like the banner was left on your website after COVID and never removed. "
" Thankfully we got a free upgrade, car was quite scratched and scruffy. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by MATS - 13 April 2023
" I prefer very much key and go, but this time they were much more expansive, so I spent half un houre doing admin, picking up the car, on my vacation, wich of course not is the dream-setup. "
" I prefer very much key and go, but this time they were much more expansive, so I spent half un houre doing admin, picking up the car, on my vacation, wich of course not is the dream-setup. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 13 April 2023
" Easy to book and deal with "
" Car was more damaged than they provided on voucher - had to check carefully and have staff update voucher to avoid unnecessary charges "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TREVISO, IT - Reviewed by RADU - 12 April 2023
" Fair "
" Everything OK. Not the newest car and not extremely clean but OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ALEXANDER - 11 April 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by AHSENE - 10 April 2023
" Best experiene with car rental companies in Italy by far! "
" Everything went smoothly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LEONID - 10 April 2023
" All Good "
" Good team, good car, good location "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALFRED - 07 April 2023
" All was very good "
" Very friendly and pro "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by YINSUNG - 06 April 2023
" After comparing many car rental websites, Auto Europe has the best price "
" Pick up the car quickly and efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ADRIAN CRISTIAN - 04 April 2023
" good service, good price "
" good service and good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIORGIO - 04 April 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SUSAN - 03 April 2023
" se above "
" I rent care in the us and have more issues... This was fast easy and excellent service and excellent car and the added insurance before pick up was amazing. The Staff were very friendly and helpful with extra local advice as this is my first time renting in Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PLAMEN - 02 April 2023
" All was ok! "
" The only problem is that they are located outside the airport and it was hard to find pick up point for transfer! But next time it will be easier! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAVEL - 01 April 2023
" Always choosing,very good service "
" Everything was spoiled when I returned the car☝️☝️ Arrived to the parking 15:40 its important part of the story☝️So came to agents desk to ask to close the contract as quick because need to go with shuttle to check in my luggage to terminal 1☝️U don't believe but agent came only 16:05 to close contract and said that he charge me for delay extra day 20€ and special insurance 27€ in additional...I was shocked it's not even about a money it's principally to fullish me☝️☝️☝️I took a car 15:11 on Friday 24/3 and bring it back 15:40 Tuesday 28/3 I attached u contract ☝️When I start to complain,agent said this is not this is system charge u and nobody can help u with☝️The system count time of reservation 14:30 but not original time of pick up 15:11... I'm really often rent car in Europe include Italy and I know the rules☝️The time of pick up it's a starting time of contract☝️☝️☝️Also I have to return car no more than 60 min from original time it's mean I can return before 16:10 free and it happened dozen of times... I late because of crazy traffic near malpensa and late by maximum 30 min for this u took 47€ Include special insurance 27€ for delay of 30 min?! All my rental cost 80€... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOMAS - 30 March 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARL - 29 March 2023
" Easy to book a car and a good overview "
" Efficient, service minded staff when you pick up and leave the car. The service desk can be somewhat more efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TIM - 28 March 2023
" Auto europe is great and the prices are awesome but some of the providers you work with are sh!t and when things get lost in the 3rd party rental process via auto europe (such as renting for a wrong date), the rental company uses it to fuck the customer over and try to get him to pay 4 times more instead of adding 1 little day to the rental. "
" We accidently rentred the day for the 18th of march instead the 17th. The counter said "we cant help, call auto europe" who obviously said they cant help either as it was less than 48 hours before rental time. We asked the counter again and they said "sorry, we cant change the booking, you can rent a car now with our prices (4 times higer than auto europe), which is bullahit, they didnt even bother checking if theres any way to add 1 day to our existing booking. This isn't rocket alscience, this is taking a little extra fee and giving us the car 1 day earlier. We then booked a new rental via auto europe, lost the previous rental, but the booking was for 18.30 and it was only 16.30, they made us wait, even though we paid for another car that stayed in the parking the whole week. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEX - 26 March 2023
" autoeurope has been fine, waiting to see if they manage to solve my case, because I have been charged twice: once by autoeurope and once by sicilyByCar. "
" car in very bad shape I have been charged twice "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 3
TURIN, IT - Reviewed by GILBERT - 26 March 2023
" Turin Airport. Very satisfied with service "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GENNADY - 24 March 2023
" All OK! "
" Everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by OLGA - 24 March 2023
" Very quick, friendly and helpful service. New car was very clean and with a good equipment. "
" Very quick, friendly and helpful service. New car was very clean and with a good equipment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MAKSIMS - 24 March 2023
" Good website and efficient service to find the best available price option - thanks for your work! Will come back again! "
" The reservation specified 9-seat minivan, but in fact it was 8-seat minivan! This was not enough for our travelling group of 9 people, and it took 1.5 hours to find a solution. The minivan also had a lot of damage on it. But what is the worst - Sicily by Car now is trying to claim some of this damage was done during my rental, while I know for certain this was not the case. I have my suspicion that this is because I refused to buy additional insurance from Sicily by Car (as I already had insurance in the rent package from AutoEurope). Bad experience overall this time, unfortunately. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by JUKKA - 21 March 2023
" Everything as expected "
" Almost everything was smooth and as expected. Only minus: Inside of the windscreen was quite dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GEORGIOS - 21 March 2023
" everything was excellent "
" ecellent staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by FRANCESCA - 20 March 2023
" Sicily by car has good cars and good prices. And with Auto Europe you can easily book and you can cancel very easily too. "
" The drop off location at Roma Termini is very badly indicated and we had to turn around several times to find it. Big signals , like in the airport, would be welcomed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by INGA - 20 March 2023
" easy to find from airport, very friendly staff, good prices and good cars, my car was very nice , clen and almost brand new, even hybrid . "
" Easy to find from airport, very friendly staff, good price and nice cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IGOR - 18 March 2023
" all was good "
" all was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ADRIAN - 15 March 2023
" satisfied "
" Very very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ATHANASIOS - 14 March 2023
" the car rental company refused to give me the car because I don;t hold an international driving license. According to the terms and conditions of our contract, the an International drivers license is mandatory for renters holding a non EU license (my nationality is Greek and Belgian). When I contacted the customer service of autoeurope, they gave me again the same misleading information. I request at least reimbursement of the amount I paid. "
" the car rental company refused to give me the car because I don;t hold an international driving license. According to the terms and conditions of our contract, the an International drivers license is mandatory for renters holding a non EU license (my nationality is Greek and Belgian). When I contacted the customer service of autoeurope, they gave me again the same misleading information. I request at least reimbursement of the amount I paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by VLAD - 09 March 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 09 March 2023
" noot fair "
" hertz gave me a new car at dark midnight i left with out check the car and in the morning i notice that thr car hsd a small scrach so i returned to the airport and they charged me 550 cause they said i make it i just drive it to hotel 2 km away and parked in a garage "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by PAUL - 09 March 2023
" Good Job "
" Very easy booking with reasonable rates "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by FRANCESCO - 09 March 2023
" Vert good "
" All was good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by MARKO - 09 March 2023
" all ok "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDROS - 07 March 2023
" very nice servis as usual "
" Very fast check in , very fast drop off . the personal very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SILVIO - 04 March 2023
" Good so far "
" At pick up staff at counter keep push for upgrade with same size car at 30.00 euro more per day, also extra insurance at 20 euro per day . Not good whant charge double of the rental "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GUDBJARTUR - 03 March 2023
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLIVIERO - 02 March 2023
" all top "
" picking up the vehicle should be quicker "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DARIUS - 02 March 2023
" Not thr best experience. "
" Have received not the car that I booked. Booked an estate car, got compact. Coment was that they don't have estate cars... Deposit is still freezed, even thou a week already passed. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NEDYALKO - 02 March 2023
" It was Ok "
" Good company. Not very good condition of the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by CARL - 01 March 2023
" Friendly and supportive staff "
" Fast and friendly and supportive staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ARAKSI - 01 March 2023
" Friendly staff "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EMIL - 01 March 2023
" It was ok. But no fun to pay for something I didn't get. "
" The rental was supposed to be with winter tires. Well, the car had summer tires. Which was not nice on snow, in the Alps. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 28 February 2023
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PETER - 27 February 2023
" Comment: Unfortunately I did not find the photos taken when renting the car since I have saved these in a wrong folder. Therefore I have been forced to pay EUR 504, which the insurance company already agreed to reimburse. However, I see this case as insurance fraud by B-Rent and therefore I am proceeding to fight to get the money back to the insurance company. "
" You must have full insurance when renting from this company. Car was not washed and dirty - therefore difficult to see all damages. High attention: B-Rent will charge for all damages after return, even when already existing when renting. Be extremely careful about tiny damages in also hidden positions as these will be charged to the client after return. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ALBERTO - 27 February 2023
" I have already contact a lawyer in Italy "
" when I got to the desk ,they asked me my credit card.I presente my wife credit card and they did not accept. I told that I was used to do in this way but they did not accept.i reply that a person with a driver or with phisical problem wouldn't be able to rent in this way.by the end my wife had to open a new contract 5 times mote expensive for a smaller car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by CIPRIAN NICOLAE - 27 February 2023
" The sprinklers were not working. Otherwise it did its job "
" I've rented a Giulietta and got a C4. Would have preferred the giulietta but the C4 was also a good car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MIHNEA ALEXANDRU - 27 February 2023
" Good service, Good car, good price "
" Very professional assistant at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SHLOMO - 27 February 2023
" I was not able to add insurance coverage the last day before rental and this caused me some significant worries "
" Somehow I did not add the full insurance coverage when making the rental, and l was told it would cost 170 euros via Sicily by car. So I did not select to add, and was given a bad look from the employee, telling me that it will be dangerous since i am doing an early dropp off (4:00). This resulted im me dropping the car early and renting another car for the last day "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EVELINA - 26 February 2023
" Its very uncomfortable to get not full refilled tank. Its hard to return for the same level. "
" Very dirty car panel and empty window screan washing liquid "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by ROBERT - 25 February 2023
" I always book cars through Autoeurope. Always found support from them. Good prices and excellent cancellation options offered. "
" Positive all round experience. Efficient pick up and drop off. Car was satisfactory. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by ZOLTAN - 25 February 2023
" I like it. "
" I ordered a Fiat 500X and I get an Renault Clio. For me not the same level. The car was very simple. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by DAVID - 24 February 2023
" Terrible experience "
" We had to wait for well over an hour at the airport to collect our car. We were then given a car which was not the one reserved BUT told it was the same category. We then had to take a bus to get to the car only to find that the car was actually smaller than the reserved car. By then we had spent over 2 hours at the airport. At drop off the office was closed and we had to go to ARRIVALS to drop off the key and found a long line of people waiting to collect their car. The. Once done had to walk to departures. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BARI, IT - Reviewed by SCHIFFER - 16 February 2023
" The staff was fine the car was used, inside dirty and smells. Last time I was much lucky than now "
" Unfortunatelly, the car was not clean inside, smells :-( We were with kids so... "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BOLOGNA, IT - Reviewed by IOANNIS - 16 February 2023
" The car very old "
" The car was very old and has a lot of damages "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by RAMON - 16 February 2023
" Had a 2-car choice... but could only take one of them because the other did not have a set of winter tyre chains in the back booth. This when this is by law. not very pro-active staff at counter I'm afraid. No worries, will shop elsewhere next time round. "
" Not very helpful service at the pickup counter I'm afraid. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by LYNNE - 16 February 2023
" Smooth experience, no problems, thank you! "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ADRIAN GHEORGHE - 15 February 2023
" The car was exactly whatt we book "
" The car was dirty outside and inside "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by MALCOLM - 15 February 2023
" Very unfortunate never happened before usually always happy with your service .... No idea wat happened this time !!! And stil have not got a reply about my refund !! I filled in a form after calling call center "
" When atbcounter we Wer told that reservation was cancelled !!! And had to take out a new contract directly over the. Punter with Europcar !!!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHRIS - 15 February 2023
" Bad "
" Clutch and brake pedal were not ok we phoned them and they told us car is not going to stop keep using it we left it in a secured parking place in Matera and the following day the clutch was stuck and we could not use it,after an hour something,towing came they did not bring us another car we had to take taxi,they said they will not refund us for that day,they will not give us another car they only will refund us taxi to airport,we spent a lot to continue with our day and we bought premium insurance with them paid 80 euros never again with Nolleggiare "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ROME, IT - Reviewed by JESSE - 13 February 2023
" Tires and windshield wipers were in very poor condition. We rented for 18 days and toured Italy and Sicily. It rained for quite a bit and having bad wipers and bald tires wasn't very fun! "
" Tires and windshield wipers were in very poor condition. We rented for 18 days and toured Italy and Sicily. It rained for quite a bit and having bad wipers and bald tires wasn't very fun! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DIMITRIOS - 11 February 2023
" All good. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VALERIO - 11 February 2023
" Mediocre "
" Reserved Peugeot and received a Lancia. Car was damage in several places. Staff that received the car back was absolutely unfriendly and rude. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by LORRAINE - 09 February 2023
" Booking very straight forward and good selection of cars to choose from "
" Still waiting for a response regarding the payment I made to ahtoeurope and the amount Avis entered onto my invoice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MATEJA - 08 February 2023
" Perfect! Will use again. "
" Everything was smooth and overall great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PANAGIOTIS - 08 February 2023
" Not english choice when calling Italian number. No refund or solution at the credit card problem "
" 225 euro extra price for not accepting Dinners credit card and at the same time downgrade on the size of the car. The car had serious problems. Steering wheel problem, heating sytem not working properly, unexplained sudden humidity into the car, usb not working properly, car dirty outside at pick up. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TURIN, IT - Reviewed by MILKO - 08 February 2023
" I already recommend it to my son''s next rental! :) "
" Everything was smooth and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LAURA - 31 January 2023
" Best prices on the market, flexibility and kindness. Definitely recommend "
" Almost new car, very kind and effective service. Best prices on the market "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JARED - 28 January 2023
" While I cannot say that this was the fault of Auto Europe, I also was not able to get assistance from Auto Europe when this happened, so I am not confident that this will not occur again. This is terrible advertising for Auto Europe. "
" When I arrived at the Dollar terminal in Brindisi on New Year's Eve at 7 pm, the Dollar counter was closed with a handwritten sign saying they closed early for the evening. I called the assistance number and was told by a machine that no one was available at that time, and to call back on Monday. Thanks to Hertz rentals I was able to get a car. I will never use dollar ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by DOMENICO - 28 January 2023
" Overall I will still order my car hire from Autoeurope but will think twice to use drivalia "
" They gave us a downgrade of the car without any excuse. Autoeurope later refunded us €15. Tries to call them dor 3 days during our hire with no one answering the phone. Car was scratched all over with the windshield also chipped with cracks. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MILAN, IT - Reviewed by VLADIMIR - 26 January 2023
" Great service at all. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KRISTIAN - 24 January 2023
" My only concerns were with the Milan Malpensa airport. The rental return spot was hard to find and badly signposted, no gas station near the airport - the one I found was really tiny and well hidden a couple of miles away. I had a lot of luggage and sports Equipment so I needed a trolley - very haed to find when returning the car. There is a trolley automat in parking hall, but it did not work. Also the next two automats in the terminal were out of service. it took me 15-20 minutes to run arounf the terminal and find a trolley, which is ridiculous. A very long minus for malpensa. "
" Alamo / Locauto did a great job on all accounts. Excellent staff, fast handling of everyhting, almost new car, no waiting. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NENAD - 24 January 2023
" Very efficient and professional! "
" Very smooth pick up and we were given a choice of 3 cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 24 January 2023
" Good price, fast registration "
" Car had worn front tyres, had really hard time to move on light snow. The other car we rented was fine. Also, no antifreeze on wipers fluid, broken USB input on Can nav. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TREVISO, IT - Reviewed by ANDRIUS - 23 January 2023
" In ovwrall would be good, but I booked an automatic car, it was sicilycars, but something went wrong and I repeated everything on the booking, and only after payment I realised that instead of sicilycar budged appeared and not an automatic cas, bis manual gearbox. Price was the same. I asked about possibility to have an automatix gear box, but they offered to pay 6€/day... "
" I payed full insurance at Auto Europe, but stuff at the desk suggested to cancell that insurance and to take one straight from them, mentioning that insurance from Auto Europe does not work, it was a surprise for me than in case of accident they would charge me and I should claim to get money back. Next surprise was at car return, guy informed that they will not give me back all money they reserved, as I choosed an insurance. And here I told, that I do not agree, as I choosed insurance straigjt drom Auto Europe, but he showed me that insurance was includes in my contract which I signed at the pick up desk. And that's my fault that I didnt check what did they put. In total they deductes 140€, for one infant chair and child foamy cushion, tslling that insurance was like a packaged with chairs, or something... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by SVETLANA - 20 January 2023
" Good afternoon. As for the car rental itself, it's OK. There's a financial problem. A 500 eur deposit has been frozen. And then 500 were completely withdrawn. Very strange. No one answers my refund requests. "
" Good afternoon. As for the car rental itself, it's OK. There's a financial problem. A 500 eur deposit has been frozen. And then 500 were completely withdrawn. Very strange. No one answers my refund requests. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ORHAN - 20 January 2023
" You could give more agressive pricing "
" Robot like counter staff "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by PAVLIN - 19 January 2023
" Nothing "
" The car was not in good technical condition - the pads were worn out, and this was not reported anywhere on the dashboard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by SHAI - 18 January 2023
" Very easy - great prices! "
" Excellent service, free upgrade, easy return (late night). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARCO - 12 January 2023
" Auto Europe is a warranty! "
" Everything ok! Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 12 January 2023
" Everything is perfect ! "
" Everything is perfect ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NIKOLAOS - 09 January 2023
" Very satisfying "
" All were perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ANTON - 08 January 2023
" Autoeurope excellent as usual. "
" Nice car. Professional and helpful staff. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EGIDIJUS - 03 January 2023
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FLORIS - 03 January 2023
" very slow to get and return the car bill was almost double the voucher "
" bill was double the voucher; except for fuel not uinderstandable "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MINDAUGAS - 27 December 2022
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ZOLTAN - 25 December 2022
" Good new company "
" Nice, clean new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEFANO - 24 December 2022
" Clean car, great price "
" Clean car, great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALAN - 20 December 2022
" See above "
" Inexpensive and efficienr "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by STEIN - 19 December 2022
" I have so far been very satisfied with AutoEUROPE but will reserve praise until I see the present issue with SBC resolved. "
" On November 9, after having had several contacts with the Bologna SBC office, I had to send a formal complaint to the SBC HQ: I refer to above rental agreement and below email [INVALID] In summary: I have rented a car with you several times before with only good experience. This last rental has not been a positive experience. Ref rental agreement #240205560, rental period 30.10-7.11.22 When I took out the car in Bologna on 30.10, we were delayed to a lunch appointment but checked the exterior of the car. Unfortunately I did not check the tank level and the milage until after out lunch on the 30.10. Then I noticed that the tank level was below half, and the milage given in the contract not correct. I have not received any feedback after November 9. WHat I have not appreiciated is the fact that the local SBC office seems to have ignored the fact that they can't explain the milage difference between the actual milage when I checked out the car and the milage they issued my contract with. They have not presented any proposals on the fact that the tank was half empty when I checked out the car either. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by KEVIN - 15 December 2022
" Overall satisfied "
" Car was not clean "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VERONA, IT - Reviewed by FELIPE - 12 December 2022
" easy and convenient "
" everything fine. Brand new car and servicial staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VLADO - 10 December 2022
" You had about one month to make investigation where are my money, and for one month you did not give me any real information, I thought that you are more professional. "
" My experience with Sixt is terrible, first the salesman at the airport persistently tried to sell me additional insurance, the price of which was more expensive than the rent, when we were returning the car the guy took the keys and that was it, and in the end they charged me 93.40 euros bank account without explanation, although I persistently tried to get the information. Be careful in dealing with them, beware of them. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
TREVISO, IT - Reviewed by SIMON - 10 December 2022
" Nothing to complain "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KARA - 06 December 2022
" Dissatisfied that after choosing a car & entering US as residence, was redirected to a higher priced list of cars. "
" I feel I was grossly overcharged for a scrape! Disappointed in the lack of a customer restroom, or even a working employee restroom. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOÃO - 06 December 2022
" Charged more than agreed in contract "
" I had a good experience with the car, but I was charged twice... once from the Autoeurope company, and one other time from Hertz, a value different from the contract "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ALBERTO - 04 December 2022
" Not good. They charged us extra cost and didnot explained about an international driver license... "
" Didnot Provide all the information of documents requiere before getting the car... "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
VENICE, IT - Reviewed by REILLY - 01 December 2022
" All was good at drop off but they charged my card with over €100 for no reason. I had filled the tank and they said all was good. I had the zero excess option with no damage anyway. No communication on the charge. "
" All was good at drop off but they charged my card with over €100 for no reason. I had filled the tank and they said all was good. I had the zero excess option with no damage anyway. No communication on the charge. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by LAURENT - 29 November 2022
" Very good in Bologna. "
" Good in Bologna. Not sure in Malpensa, after my last experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BRIAN - 27 November 2022
" Have always had good results with Auto Europe in the past...please do not let Maggiore drag you down to their level. "
" Worst ever...they charged me for extra insurance that I did not want or need, the cost was as much as the rental itself. When I inquired I was sent the "invoice" with no proof. I debate between deceptive and fraudulent to describe their practices. Never again will they get my business. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BARI, IT - Reviewed by SONJA - 25 November 2022
" It was not first time to make reservation by Auto Europe and we had very good experience gill now "
" Recommended, we got better car than ordered, clean, perfect drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MATJAZ - 24 November 2022
" Fast and Easy "
" Very nice expiriance with B-Rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARCIS - 23 November 2022
" Overall great! Very kind personal in drop-off. "
" The signs from desk to parking place for car pick-up in Milan Malpensa was not visible for particular provider and it took an extra time to find it. An I saw that other Interrent clients had the same challenge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLOS HENRIQUE - 23 November 2022
" Nice to meet u guys "
" Quick Checkin anda checkout. Nice car. 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAIOLO - 21 November 2022
" everything ok "
" really satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MECISLAV - 21 November 2022
" I always use Cicily by Car during my business trip in Italy "
" rented cars in good conditions "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by CARMELO - 21 November 2022
" My experience was very good fast check out when returning the vehicle. "
" The only issue was , because I bought the super cover insurance with the booking , because it was advertised that it's cheaper, when I picked the car that the insurance cover that I bought doesn't cover me , so I have to purchase an other insurance which cost me an other €76 . The car from moventur ànd experience was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by RALUCA - 19 November 2022
" Great, as usual! "
" The best experience I ever had renting a car in Italy. I almost didn't believe it. Easy pick-up, easy drop off (maybe because it's not full season), brand new Mini Cooper Countryman, automatic for an great price. Thank you! For those who cannot find the pick-up point, it's the small parking lot/ turning point next to Merci Cargo. You take left once you exit the airport, pass the bus parking, follow the bike/ pedestrian line under the suspended railway. On the left you'll see Merci Cargo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MICHAEL - 19 November 2022
" none "
" There were many damages on the car and the inside of the windows was not clean "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ROCCO - 11 November 2022
" Easy Booking, Nice offer, Readable website "
" Everything went smooth and allright "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TRIESTE, IT - Reviewed by GILLIAN - 09 November 2022
" always been happy with your services. this is the first bad experience I have had. "
" Dreadful experience with sicily by car. I had a puncture while I was away. i rang the help line who said i should get a new tyre and bring the receipts back at the end of the rental. This conversation was recorded.I replaced the tyre brought the receipts back at the end of the rental. I was told the expense pf replacing the tyre was mine. No one checked the car when I took it back and five days later I received an email saying I had damaged the car and that the compressor was missing and that I had to pay for the foam that I used while attempting to repair the tyre. No invoice for this was included. a few days later a debt recoverer attempted to take £308 from my account. My bank flagged the transaction as fraudulent and blocked it. An hour later I received an email that was backdated to 5 days earlier telling me I owed Sicily by Car £308 and that I had 5 days to dispute this or the money would be taken from my account. I was horrified by this as far as I can see it was completely illegal. The compressor was not missing when I dropped the car, it was in the compartment where the spare tyre should be stored. I had a carry on bag for my flight so the idea I took the compressor is ridiculous. I dropped the car at 10 am and the check out was done at 2.30 so who knows what happened in that time. i would never rent a car from Sicily by Car ever again and your clients should be aware of how they behave, illegally. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MILAN, IT - Reviewed by LUIS ANDRES - 08 November 2022
" Everything was expedited and without problem "
" Good experience with Alamo, the only negative thing was that they give me a different category car, I payed for a SUV and received a small car.... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ZORAN - 05 November 2022
" Everything went quickly and smoothly. The car (Citroen) was big, relatively new and great. No troubles at all. "
" Everything great, but there are hidden costs: The client has to additionally pay for the cleaning of the car (12 EUR). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARCIS - 05 November 2022
" WILL COME BACK NEXT TIME! "
" ALL WAS GREAT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIUS - 05 November 2022
" I was recommended autoeurope myself and used it multiple times in the past. That's my go-to option "
" Got great price, no lines, fairly new car, dropoff at different airport. Unfortunately they didn't have a childseat but I haven't booked one up front either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RALPH - 04 November 2022
" A good experience overall. The prices were competitive and the website is easy to use. "
" Overall, I had a very good experience. The drop-off experience was not as clear where to go. It would have helped if the staff had explicitly reminded me that the drop-off location was different than the actual Hertz office. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO MASSIMO - 03 November 2022
" Great! "
" All perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by VASILEIOS - 03 November 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAN - 03 November 2022
" Very likely "
" We paid for extra charge because we arrived after 11PM(closing time). But the experience with them was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NIGEL - 02 November 2022
" Always an efficient, reliable and trouble-free rental experience "
" Always an efficient, reliable and trouble-free rental experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by VALERIE - 31 October 2022
" Auto Europe was fine. "
" First of all, many dings on the car. were NOT marked so I had to go over the whole car and add all the dents. Secondly, the car was not cleaned. There were cigarette ashes ,dirt and sand in the car. The attendant did partially vacuum the car for me but it was gross. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MICHAEL - 31 October 2022
" Easy rental. "
" The car was clean and felt great to drive but the engine made a weird rattling noise which was a bit unsettling. But the car made it through 1400km without any issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by MEHR - 31 October 2022
" The staff was professional and expedient. First time with centauro and we'll rent with them again for sure "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by RONALD - 30 October 2022
" Everything went well "
" Our car was ready at pick up, the staff explained the contract effectively "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAURENT - 30 October 2022
" please know that hertz refuse REVOLUT bank for any payments. Since Revolut is a great bank, and a lot of people use it, you should highlight it in one way or an other. Therefore, I ll never use Hertz again. I used to be a Hertz gold customer, and didn t use them since 2015. I might have had similar issues with them at that time. "
" hertz does NOT accept any payments with Revolut bank. I then tried different credit cards/ debit cards to pay for the garantee amount of 200 euro, and it took 1h45 min to finally make the card payment pass. Please note that calling my banks abroad didnt resolve the issue. My french bank could not understand whi the payment was not going through. hertz staff started to comment I might be the origin of the problem, as all my cards were beeing declined, several times... hertz says they don t take Revolut card, nor cash, nor contactless cards if opriginal is not shown. UNACCEPTABLE ! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALERNO, IT - Reviewed by GLYNIS - 29 October 2022
" Fine "
" Three months after the rental return and I am still trying to recoup unfair, inaccurate, and unreasonable charges to my credit card. They charged a refueling fee on a vehicle that had broken down, and "processing fees" on traffic tickets that I had paid. I will never rent from Avis again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MOHAMMED - 28 October 2022
" Not good experience "
" I stay more than 30 minutes waiting for the staff of the front desk "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VERONA, IT - Reviewed by YAEL - 27 October 2022
" We expect AUTO EUROPE to reccommend trusty businesses, but there is that thing with the deposit specified above. "
" The car was in a good condition and functioned well. The stuff were nice and efficient. Yet, it has been more then 2 weeks since the car was returned, but the deposit is still not cancelled. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARIO - 27 October 2022
" should specify how to get to the car rental outside of the airport "
" no check-in indications "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by SIBA SHANKAR - 26 October 2022
" its easy and make it simple! Thank you "
" very good guys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by SIMON - 25 October 2022
" exceptional service "
" exceptional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LEDJON - 24 October 2022
" I really recommend to stay away from those thieve's , for not having credit card and car was paid online they never gave me the car , and took the 140,00 euros i already paid .. biggest thieve's ever "
" The worst , completely, really rude people, unwanted to help for anything "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by VIDMANTAS - 24 October 2022
" Normal. "
" Normal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ILIA - 23 October 2022
" It was convenient and easy to book "
" Returned the car we received due to leakage of fuel/ oil. The second car we got was good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VENICE, IT - Reviewed by DMITRI - 23 October 2022
" Everything clear and concise. "
" During the pickup they required a credit card. I did not have one, but their explanation was that this is incase there is damage, so that they can get their money. After showing them that I had purchased full damage waiver (0 EUR), they agreed to give me the car, since they would not need to claim on damage regardless. Whoever had the car previously smoked in it, and of course it is nearly impossible to get all the smell out, so there was a trace of the smell. Also the windshield had some weird grease from the inside, making it reflective at night. Had to clean it. Dropoff was a little confusing - their office opens at 9. But there is a box to drop the key in at a slightly different location. This was not explained at pickup. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by STEFÁN ÓLAFUR - 22 October 2022
" Everything was at it´s best. "
" Good car !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by RONNY - 22 October 2022
" Overall the value was good but the car was a disappointment. "
" Communications at the counter were poor and the car itself had over 90,000 klms, was dirty and in desperate need of maintenance including new wiper blades. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ROBERT - 21 October 2022
" I would recommend booking through Auto Europe. Very easy, good value. "
" Everything was smooth and easy. We had a breakdown in the middle of our trip and had to swap vehicles, and everyone we encountered from LeaSys was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PETAR - 21 October 2022
" Read above "
" 2. We waited over 1 hour in line at the budget/avis counters after we landed. The staff was courteous, but very very slow. All customers were frustrated due to the long wait. For s reference there was no line at any of the other rent a car offices. 2. I booked citroen c3, got ultra basic model suzuki, not impressed. 3. Still waiting to release the deposit funds from my cr/card. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ROME, IT - Reviewed by BURTON - 21 October 2022
" Yet another reliable and seamless car rental experience with Auto Europe - my go-to online car rental portal for Europe. "
" The car pick up with Hertz at the Rome airport was smooth. Though the queueing time at the registration counter took a little longer than expected, all the the staff I encountered, including those at the car collection point, were friendly and helpful. The car was in good driving condition and quite new. The car return was hassle-free. Most impressed with the staff who attended to me. I miscalculated the duration of my travel itinerary and ended up returning the car one day late. The staff processed the one day extra charge very efficiently, with pleasant reassurance that there was no further additional deduction. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAITIS - 18 October 2022
" We are absolutely disappointed with your company. First time we got in such crazy situation. I made reservation on my husbands name, because he usually is the driver of the car, but I paid with my banks card. When we wanted to get our car at the company, they told us that it is not possible, because drivers name and bank card holder name are different and that is the rule of your company. We wanted to change the driver, but they told it is impossible and we have to contact with your company. Your company approved that we should cancel our reservation and we will lose 80 eur for that. And after we can make new reservation. But Leseys company told that there are no cars available for new reservation for that evening. So we were put in situation that if we need a car, we need to cancel our reservation but new car will not be free for us for the same evening. And we had to lose our money and stay without car and go to another company to look for the free car and pay one more time for another car. Regarding to upper mentioned, we ask you to give our money back to my bank account. Regards, Linda Zalite "
" They were unkind and say us that even if we change the persons name they can not give us any car, because all cars already are booked for that evening. But it can not be like that, if one car where booked and confirmed for us. If we have made reservation, we should have car and it does not make any sense whether the car is booked on wife or husbands name... "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALEXANDER - 18 October 2022
" We like your company! "
" Generally we are satisfied, a little bit delay at counter, also car was not so new one... "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ALICE - 17 October 2022
" It wasn't clear that the full insurance was not with B-rent and I would still have to pay them the full damages amount and claim back from Auto Europe. I feel the Auto Europe insurance was mis sold to me. "
" I took out full insurance with Auto Europe but that's not with B-rent and it cost more than the rental of the car to insure it through B-rent "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BARI, IT - Reviewed by LAURA - 14 October 2022
" The counter staff in Bari are very helpful. "
" The counter staff in Bari are very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by BOB - 14 October 2022
" Love the experience with Auto Europe. Hated the experience with Sixt. Which is strange as normally they are good. "
" I paid for a BMW X1, got offered the "upgrade" which was the Jeep Compass, which was cheaper to start with. Then the lady tried to sell me the all in package for 55 euro's a day. I told her that I already have full coverage, she still tried to push it. Seems to me that Sixt is too aggressive to cross sell. Did not get a refund for the cheaper car. Would never go for the more expensive option in the category as it is a scam with them. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TREVISO, IT - Reviewed by LACHEZAR - 13 October 2022
" Arrogant, abusive, impolite, unprofessional, rude. Sicily by car will be never on my list. The experience with Autoeurope on the 3d of October was also very bad, as: when taking my money via Revolut - it was fine. Also, written on the voucher, that I had to bring the same card as the one I paid with. Then, the agent on the phone said that a rental car company had a different policy and not accepting debit cards. Please, check what is their policy about it https://www.sicilybycar.it/en/car-hire/info/rent-car-with-debit-card on the reverse - gladly accepting debit cards! "
" Dear Management, I would like to file a compliant against your a service provided on 3d of October at the Airport of Treviso, Italy. I was due to pick up a rental car from Sicily by Car on the 3d of October at 12:30. The car was booked via Autoeurope, VOUCHER: EU19500623 Driver Name: Lachezar Lakov Your Email: LUCHEZAR.LAKOV@REDBULL.COM Flight Number: Raven Air 4R 6427 And fully pre-paid by me via Revolut (visa) – the amount of 689.89 euro. According to the requirements of this booking and of this agent, on the pick up date I was supposed to bring the card that I paid with, and have a 300 euro deposit. Right after my arrival, I went on the Sicily by Car desk to pick up the car. A female employee asked my driving license, ID card and the credit card I used to pay with. Providing all the a/m documents, I was told that the card that I paid with is not going to be accepted as it is Revolut. I was surprised as I used the same card to pay for the rental car and told them this. Then, she mentioned (few times) that this is brokers deal and Sicily by Car doesn't care about this policy of this company. Second, she mentioned that I need to put a deposit of 500 euro. I asked why, and showed that in the agreement I was due 300 euro only. Then the service agent said – ah, ok. ?! Asking me to provide a different credit card, I said that yes I have, yet I may have not known the pin number, in case when used for payment. The card was not event taken. The conversation with the lady was impolite, she was shouting, and acted very arrogantly. She didn't have any professional attitude towards her client. The manager (not willing to provide his name), stepped in, and showed the same body language and high voice. Me, and my colleague, asked him to calm down and not to shout. Then he said I am cancelling your booking and that's it. I was left w/o car, and w/o any written paper why this is happening. No papers given to sign. As a next step, we (my colleague) called 1-800 number of Autoeurope, and spent 30 minutes on the phone with US! A lady put us on hold and called the counter desk of Sicily by car at the Treviso airport to discuss with the Manager on duty the situation and he told her that he refused to give me the car as I didn't have a credit card, which was absolutely not true. For reference, on the 6th of October, we booked a new car at Treviso airport from a competitor's company with the same credit card that I was providing Sicily by car staff. We again used Autoeurope as a broker and paid another 240+ euro. From Autoeuro on the 3d of October's case told me that the cancellation of Sicily by car was treated as my fault, and I was not granted the refund of the cancelled booking I was shocked. Net, I was due to travel for business. I had to take 3 busses and not to mention how much I spent additionally. My request is a full refund from you! I remain at your disposal to provide any further information. Thank you very much. Lachezar Lakov P.S. On the 3d of October the contact number +49 89 412 07 269 was not working! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by ADAM - 12 October 2022
" Our experience was ok except the mystery charge at the end. We were never explained why we were charged extra by Avis. "
" When we dropped off the vehicle there was an additional charge of 56,70€ and we don't know why. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALEKSANDR - 12 October 2022
" I understand your position: regardless of whether you incurred real expenses or not, you want to squeeze the maximum money from the client. Keddy provide me information that no charge for anything in this case, but you charge me to full price. I will contact my bank to cancel the transaction, since you are scammers: you did not provide any service, but took the money. None of my family and friends will ever use your company again. And of course, I will make a statement about this in my social networks and ask you to make the maximum repost. People should know that you are playing a dishonest game and beware of autoeurope company like you. "
" Keddy can not "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by TOM - 12 October 2022
" It was a good booking experience. The driving - not so much "
" The car was not in good shape, multiple bumps and dents, almost could not carry its own weight uphill (unless in 1st gear) and sometimes could not mechanically enter reverse and I had to let it roll a bit in neutral before the gear knob agreed to stay in reverse. I've driven this specific model on other occasions with no such problems "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by PAUL - 12 October 2022
" The site gives you a great side by side comparison tool, showing you the best prices. I also use its no-deductible fare to make my mind at ease. I always use AutoEurope, never been disappointed. "
" You sometimes hear horror stories about renting a car in Italy, but I must say that renting one at Europcar feels very much like renting in a major agency in the US: simple, fast, efficient, and without pressure. I highly recommend it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IGOR - 11 October 2022
" I was unable to use the paid car rental. The manager of the company was not kind and showed no desire to correct this situation. I don't recommend using the company's services LEASYS!!! "
" This is not a customer oriented company. I couldn't even use the paid service! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by CHRISTIAN - 11 October 2022
" I just finished this rental, and today I booked another rental with AutoEurope, but on the rental 3-4 times back I have a major complaint where the rental company has unlawfully drawn money from my MasterCard. I have made a formal complaint, but nothing happens, and you keep promoting the company (Noleggiare in Brindisi) despite the fact that they are dishonest. "
" Everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IVANA - 11 October 2022
" Super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DARRYL - 11 October 2022
" Overall it was good. Just slow at the counter. "
" The counter staff spent far too much time (25 minutes) trying to accommodate someone who didn't have a reservation. Priority should be given to those with reservations. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by OLIVER - 11 October 2022
" Excellent price! I saved over 200 euro by cancelling a booking ( free of charge) that I had made months before and booing this one 2 weeks before departure. "
" The staff were efficient at the Milan Bergamo office. The car had bumps, dents and scratches on every wheel and panel and a seat was stained. We made sure that we took loads of photos just in case we got charged fee them and requested that the stained seat also got put onto their list as it was not listed. We took the car back a day before we left the country as our flight was much earlier than the office actually opened. We were worried about getting charged for the various dents but everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MALGORZATA - 10 October 2022
" All good "
" Although there was an issue with the fact that my credit card is issued in Czech, while I am Polish citizen (living in Czech), we managed to solve it (luckily I had my Czech insurance card with me). The person who prepared the car was really nice, helpful, checked all the old scratches with me one by one. Also, the check-out was super fast and friendly. I had to wait approx 1 week to unlock the deposit but I am happy to actually have it unlocked at all :) (given the experience with other Italian car rentals). Thank you, guys!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JAMES - 10 October 2022
" I will appeal additional credit card charge through my credit card company. If you can assist, please do so. "
" Auto Europe billed my credit card for payment $488.15 for the rental. Sicily billed my credit card $788.32. We did add an additional driver which should have been an additional charge of $120. We have been double charged for this rental. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPH - 09 October 2022
" :-)recommendable "
" pickup and return very professional and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 09 October 2022
" I have asked to have the difference between the price og a Citroën C3 and a Opel Mocca compensated but got no answer. "
" it took way too long for noleggiare's shuttle to pick us up at the airport. At the office, it took an unreasonable amount of time to process us because the clerk spent time persuading everyone in the queue to buy additional services such as excess insurance and auto assistance. We had asked for a car with automatic transmission, but it was not available. We were told there was "a very big one" which was not easy to drive on the narrow roads of Amalfi, but it was for washing. At that time, the delivery time was exceeded by more than 1 hour. I could not get the car to be seen or the type indicated. Finally got a Citrôen C3 which costs less than a third of the price of an Opel Mocca. Without automatic transmission. Had to pay extra for GPS and roadside assistance, over 100 EUR. Got no reduction in price. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by JAN - 08 October 2022
" auto europa thus far turned out to be quite reliable "
" they charged me an excessive fee for insurance, because I just missed the total reservation on my credit card (unexpectedly and by sheer coincidence) by ca. 50 euros and refused any other solution "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by J C - 08 October 2022
" Easy booking, easy changing car preference, handy website "
" Quick pick up, clean car, nice price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 08 October 2022
" Terrible! "
" Took 1-1/2 hours to get the car. We had to find it ourselves because the agent didn't know where it was parked. The tire pressure light was on even though I stopped to fill all the tire with air. It never went off. The cover over items in the hatchback storage area was broken. Car return in Florence was unmarked and I had to ask where it was. Not again Leasys! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PRIIT - 06 October 2022
" I got charged twice "
" I got charged twice "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALERNO, IT - Reviewed by ANATOLIJ - 06 October 2022
" See above. "
" Everything was good but the car smelled of smoke, mats were dirty, tire pressure sensor warning light was on all the time. I had to spend time finding a place to check the tire pressure. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANDRES - 06 October 2022
" It was a worst car rental experience in my all life and as journalist I will responsibility to publish that uful experience to warn people avoid this company, how the avoiding their customers. "
" My flight was delayd and the car rental office was closed and nobody not answered my call. I was totally left alone and I ordered a car from other car rental company and lost a lot of money. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by SIOBHAN - 06 October 2022
" Worked well "
" Very good service, car exactly as expected. Hybrid which I wasn't expecting, very economical. 15 minute wait in terminal but several flights arrived together and we were very late. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 05 October 2022
" Very satisfied "
" Very straightforward car rental and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PELAGIA - 05 October 2022
" Autoeurope is an excellent site. "
" Great staff in the airport of Catania. We had a problem with the car and the communication via the phone was not good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by IGOR - 04 October 2022
" the car was in excellent condition. "
" everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VESA - 04 October 2022
" Easy to compare alternatives "
" Smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DONNA - 03 October 2022
" Good customer support in advance of trip "
" Thorough introduction to car, clear review of documents "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by GERRIT - 03 October 2022
" top "
" Pleasant and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ALEXANDER - 01 October 2022
" Insurance coverage is still a bit of a jungle. Would be nice to get simple small/medium/large option with what is covered and what not in simple plain english. "
" Wrong car type should be an upgrade if you specify the exact car type on the booking. Now it was a slight downgrade instead. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by PATRICK - 30 September 2022
" I have been using Auto Europe for last 4 years and I am very happy with their services. "
" I have been using Leasys for last 3 years and I am very happy with their services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ERAN - 30 September 2022
" Auto Europe should be responsible for any car rental company and should provide emergency number, last time I had to cancel my reservation in Montreal "
" The main issue was that I had a problem and there was no way to contact Sicily By Car, the 24/7 can only come and tow the car, but can not complete the mision and make sure you'll get a new one, The main office can't be reached after tens of phone calls and the number of Sicily in Naples is wrong (the number printed on the rental aggreement) I had a problem with the car and to spend 7 hours just to fix it. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by KARL - 30 September 2022
" Very good expirience. When I checked the rental price I paid and it changed, we arranged without a problem. "
" Every thing is OK, except the car vas very dirty inside. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by DANIEL - 29 September 2022
" My experience with Auto Europe was ok but think rental car agencies that work with Auto Europe should be required to behave in an acceptable fashion in order to participate. We paid for our car in full ahead of rental to avoid this type of situation but still had to deal with dishonest rental car agents. "
" Brought the car back and Avis agent said the outside was dirty and I needed to get it washed (I'm on vacation in Italy...??) It was a black car and a bit dusty but nothing a hose down wouldn't clean right up. I've never been asked to wash a rental car on return before. He said he had to charge me 60 euro for "full detailing" but if I wanted to I could pay his friend 20 euro to clean the car. I refused both but was thoroughly irritated by the entire interaction. The agent got upset with me for refusing to sign the credit card bill and we left. I couldn't believe it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by GABRIEL - 29 September 2022
" At the moment I have been waiting for 3 days by mail the invoice for rent and it does not appear yet. Maybe you help me so that the satisfaction is complete. "
" The rental went well, without undue delay. In the end, the car I received was for me an addition to the reservation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by STEFAN - 27 September 2022
" Positive "
" Prositive "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIA - 27 September 2022
" Car pick-up and drop-off was very fast! "
" Car pick-up and drop-off was very fast! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GEORGI - 26 September 2022
" Everything with the booking was fine. "
" Everything with the rental was fine . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by EDWARD - 25 September 2022
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ZOLTAN - 24 September 2022
" X "
" I get a dirty car inside and outside. They said the car is brand new without injury. It was a big scrache on the side. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by PLAMEN - 24 September 2022
" Positive "
" Satisfied "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by TIAGO - 23 September 2022
" Great customer service and efficiency "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 21 September 2022
" Excellent "
" Very easy to pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALEXANDROS - 20 September 2022
" VERY GOOD EXPERIENCE AS USAL ! "
" VERY GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by IVAN - 19 September 2022
" Always had good experience with Auto Europe "
" I had booked a FORD KUGA (or similar). I was told that Kuga was not available and that I will be given an upgrade but instead of an upgrade I got downgraded. I got a dr5 (new Chinese car brand which I had no idea about) which is smaller and has a much smaller luggage boot which made our trips difficult. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VITALI - 18 September 2022
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEFANIE - 18 September 2022
" key 'n go was perfect, route discription to pick up was not correct (we had to turn left instead of right and there was no tunnel). "
" Nobody present at the office at time of drop off (1 pm). We left the keys on the desk in the office. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALLAR - 16 September 2022
" Good site for the price comparisson. "
" Long waiting time in pick-up. Car was with big damages and not all the damage was written in documents. Later they blamed me for the damages. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by GONCALO - 15 September 2022
" . "
" We were upgraded on the counter from a Fiat Panda to a Fiat 500 at no extra cost. The car appeared to have already some wear (clutch and suspension) despite being the latest model. I still haven't received the final declaration confirming that there is no damage to the car ( car return was made after hours with no check in thr moment). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by MINDAUGAS - 15 September 2022
" Autoeurope is the best car rental service provider "
" The car was clean and in good condition. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by CHRISTIAN LEE - 15 September 2022
" When I picked up the car I was told I need to pay insurance (ideally it's included or mentioned before) "
" Really happy with the overall service, would rent again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ERIKA - 14 September 2022
" nothing to add to the previous comment "
" Europcar charged us Eur2390.85 even though we had paid 1627.71 in advance through AutoEurope.The only extra charge we had to pay was Eur10 for the additional driver, which amounts to Eur 70 for 7 days. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by APOSTOLOS - 14 September 2022
" everything on your side worked perfectly "
" Car was not full with gas when I got it from the parking. I refuel it (diesel) with 35 euros. I took also photo of the display for this. My itinarery was Rome . Sienna, Florence, Bologna. On every overnight stop I car was parked on vallet parking. On the route Florence - Bologna oil indicator light up! and I had to stop and add 1 litter of oil (21 euros) , which is not common for a rent a car vehicle! On the airport drop off i informed the staff they were willing to pay me for the oil but they need some time because they said it should be done by cash! I said you have deposit for the drop off charge (they said to me initially that the drop off would cost 141 euros! ) on my card why you just don't make a reduction on this? Anyway I was in a hurry so I didn't wait to give me the 21 euros. Surprisely my card has been charged with the amount of 252.47 euros and I don't know why. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by JOÃO PAULO - 14 September 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 14 September 2022
" Auto Europe booked me with Sicily by Car who I have used many times in the past, a great, easy experience overall. Thank you Auto Europe, you always find me the best prices. "
" Auto Europe booked me with Sicily by Car who I have used many times in the past, a great, easy experience overall. Thank you Auto Europe, you always find me the best prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by XANTHOS - 13 September 2022
" Vehicle was dirty inside and smelly. The rear trunk internal cover was broken "
" Vehicle was dirty inside and smelly. The rear trunk internal cover was broken "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by GUILLERMO - 13 September 2022
" No complaints at a al! "
" Easy to use and very helpful employees "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ULDIS - 12 September 2022
" Very good! "
" Exelent service! Recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ODED DAVID - 12 September 2022
" Beside that it was good "
" The receive of the car was delay because of a computer problem. Only 2 receptionists to handle many people "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LORIS - 12 September 2022
" Best service ever ! "
" Car was clean and pretty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ADI - 12 September 2022
" Everything smooth "
" Counter agent tried very hard to sell us additional insurance and car upgrade for unreasonable price. It was possible to see him becoming angry because of my refusal. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by EMMA - 11 September 2022
" I would recommend "
" The experience from collection to drop off was seamless and easy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOSEPH - 10 September 2022
" Got exactly the car ordered. Car in good condition "
" Fast checkin and drop key. Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THORSTEINN YNGVI - 09 September 2022
" Easy to brows through and good prices. "
" The car was not what I orderded, neither the size or quality. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by GEORGI - 09 September 2022
" Easy to book or change the conditions of the rental. "
" Very slow counter staff, continuously proposing additional coverage insurances, with providing misleading information as well. I will definitely not recommend this Europcar location (BGY). I haven't encountered any significant problems with Europcar in other locations so far. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GREG - 08 September 2022
" All very good "
" All was in order "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by VICTOR - 06 September 2022
" Fully recommend. "
" Easy booking process, transparent pricing including all insurance options. Excellent vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by WAI EN - 05 September 2022
" Should ensure that your Service Provider gives your customers the car class they sign up for... "
" I booked a Citreon C2 but was given a C1 instead. That's a class downgrade! Wasn't happy but after more than 2 hours wait and with an empty stomoch, I just don't want to argue and took the car. Car was not clean and dusty inside and we had to wash it ourselves... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ITAI - 04 September 2022
" AUTO EUROPE could not help us over the phone, they did not vouch for the "premium" credit card need and only suggested that we would try to suggest them to pay additional fee in cash which did not help. Bottom line is that we paid a luxury class fee and got lower grade car without any refund. "
" We booked in advanced luxury car (AUDI Q5 S-TRONIC) and unfortunately the company was unwilling to supply to class, lowering us to Peugeot 3008 which barely met our luggage needs. The reason is that both my 3 credit cards, my debit card and also my friends did not have the word "premium" written on it. They referred us to a sentence in the end of the rental agreement hidden in small letters that for cars considered "luxury" only premium credit cards are applicable. Notable also that their main website states they accept debit cards, and they even have a special section called "RENT A CAR WITH A DEBIT CARD" which is very misleading if you login and read the details. We met more than 3 families stuck at the counter because they came only with debit card which is only accepted for the online order but not for car pickup. They were crying for help for more than 2 hours without luck. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GERGELY - 03 September 2022
" . "
" Needed to wait too much at pickup. The administration was complicated. The car pickup was difficult as well. The car itself had 6-8 small damages. The dropiff time was incorrectly set on the contract. The deposit was still not released after weeks. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ROME, IT - Reviewed by GARRY - 03 September 2022
" Its very easy to use Auto Europe website when looking for a car rental. "
" Rental price was very expensive for 1 week. It took a very long time to process the paperwork at collection, which surprised us, as its always been very quick when we have collected a car before and there was no queue. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by VIOREL - 02 September 2022
" Ok "
" It was ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ANCONA, IT - Reviewed by CLIVE - 02 September 2022
" Couldn't have been better! "
" Extremely convenient for Ancona station. Very professional and easy. Zero hassle. Car upgraded and impressively clean and in god shape "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by EUGENIA - 01 September 2022
" all good "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by BANDER - 01 September 2022
" They didn't help on refunding the money after the rental car refused to rent me the car "
" They refused to give me the car and didn't refund the money "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ROME, IT - Reviewed by ALPER - 31 August 2022
" autoeurope is good always "
" very rude lady at the counter in the garage. tried to give me a bad car. It was even not cleaned. Then she said there is no car. After some arguing then same car with less km and clean appeared. very rude staff. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARI, IT - Reviewed by MARCO - 31 August 2022
" Positive throughout "
" Good value, but average car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by NIKOALAOS - 31 August 2022
" It was all perfect! "
" All was good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by BOYAN - 30 August 2022
" Be careful with a bigger car in Italy. Too many small one-way streets in cities. "
" Avis didn't have the car I booked but they gave me a free upgrade to Jeep Compass. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MILTIADIS - 29 August 2022
" The overall expreince was positive. "
" I tried to reserve the car directly with Budget,however, could not get full acess to the site: would have liked to get points on my rental! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANGELO - 29 August 2022
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VIJAY - 29 August 2022
" My original booking was pick up from Milan station and return to Florence train station. I called and changed the return to Milan train station. This saved me 116 Euros since i was not charged one way return fees. This amount did not reflect on my credit card. This 116 Euros should be refunded back onto my credit cards. "
" The car pick from Sixt at Milan Train Station was terrible. The two agents: Ms. Anastasiia and Yaroslav tried to squeeze 400 Euros more from me. My confirmed car was not available so they tried to force upgrade me. They played games and told me to return after one hour to pick up my confirmed car. I came back after an hour and they told me my Jeep SUV was not available so i need to pay extra 400 Euros to upgrade. This was the worst Sixt experience i have ever had with Sixt. These two agents should be fired!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CHRISTIAN - 29 August 2022
" Business as usual in booking with Autoeurope, all good. "
" Please refer to separate complaint raised on this rental. You should not operate with this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ELISABETTA - 26 August 2022
" Thank you "
" I didn t receive any final drop-off confirmation. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ERICH - 25 August 2022
" The car was quite used in regards to the clutch but overall in a good condition. "
" A lot of stuff to sign, but Overall smooth experience. The whiper Fluid was completly empty, would be nice if this would be checked before renting it out. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by HORATIU - 24 August 2022
" if the question is about the experience with auto europe, the answer is: "smooth and no surprises, as usual" "
" Car was a wreck: dirty, full of scratches and very used (50k km). Noticing how many scratches it has, i asked a declaration from the staff handing in the car stating that i am NOT going to be liable for some of the scratches that were not already indicated in the car file - it was impossible to get that thing written down -> i lived with the hope that upon return i will not be the one asked to cover these already existing scratches - luckily it was not the case in the end. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by CHRISTINA - 22 August 2022
" I wish someone had reviewed the car condition with me at pickup as there was pre-existing damage. I took a video of the car exterior just in case. Then, when I got an email after I had already picked the car it identified damage (a broken rear window wiper) that was not present. "
" The rental was with a Hertz branded counter and Hertz people so it was confusing as I was expecting Dollar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNA - 22 August 2022
" When I called the customer services number, the man tried to help, but also seemed to believe that Singapore was part of China (kept mentioning the need to have a notarised translation of my Chinese licence). He cancelled the booking, but his manager withheld €650 of our prepaid booking. He could not help us to find a replacement car. "
" When I arrived at Malpensa, the lady at the Hertz desk was in a really bad mood and refused to give us a car using our Singapore licences. She seemed certain that Singapore was part of China and insisted that we needed international licences and certified translations. She also wouldn't accept proof from the DVLA in Swansea that we still have British licences (you cannot carry boy Singaporean and British licences at the same time, even though both are still valid). We were left in high season, without a car, despite having paid months ago, while the car companies were all sold out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by DEMETRIO - 20 August 2022
" This is the first and last time I book a car with Auto Europe. "
" The Europcar counter attendant took 2 hours to hand over the vehicle. A few issues: hidden fees we were unaware, the category of vehicle we booked was not available and instructions for vehicle pick up were not clear. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by CLAYTON JUDE - 19 August 2022
" Overall experience was great "
" Staff where very efficient and car was great but with bumps already when received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by ALEXEI - 18 August 2022
" easy booking with good choices of car rentals... "
" we were given a smaller categorie than actually booked and lugage barely could fit. now we have to get a refund with the difference... hopefully "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by TOMISLAV - 16 August 2022
" Sicilybycar didn't accept Diners as stated by Auto Europe. Got me into trouble because of that. "
" Tried to push standard 10EUR/day coverage even though I booked full coverage through Auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ASTRID - 16 August 2022
" Booking was easy and straightforward and when I couldn't reach Europcar I called Auto Europe's Italy number. Someone did pick up and they were very friendly and helped as best as they could. "
" The first car that we got from Europcar had a flat tire from the beginning. However, the tire pressure loss indicator did not light up until after a few kilometres, so then we had to drive some more to find a gas station to fix it. We had to replace the tire and then we took the car back to the airport. We were then given another car, however, we got rear-ended that very same evening. Luckily, nothing bad happened except for some scratches, but I nevertheless tried to call Europcar to register the incident. After three days we got another flat tire, and not due to reckless driving (we were driving on the small roads of Piemonte and got a wooden stick in the tire somehow). What are the tires in Italy made of? I've been driving for 15 years and I've never had a flat tire until now! When I finally managed to contact Europcar's customer service, they said there was no point in returning the car and I should instead try to change the tire myself, which we consequently did. Except for the first car, which we already got with a flat tire, I realise these things are mostly just unluck. However, Europcar's customer service in Italy is completely worthless. They don't pick up the phone, sometimes you get disconnected, and when someone does pick up, they might not even speak English. When they tell you they will call back, it might happen in an hour, or three hours, or not at all. It's very frustrating, which is why I wouldn't recommend Europcar to anyone, Their cars are basically okay. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PERUGIA, IT - Reviewed by PAUL - 16 August 2022
" not satified at all. "
" we have chosen for Lancia Ypsilon and at desk for receiving the car they said we could only have Fiat Panda of motor 1000cc. This was no what we ordered. So in order to have that car we had to pay extra of 261 EUR. We hired 2 weeks and after 1 week we had no airco anymore (due to non maintenance of the car). Ad it was 38° outside. The car was damaged at all paces when we received the car. We are not satisfied at all. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
BARI, IT - Reviewed by MINDAUGAS - 16 August 2022
" Convenient web portal, information is clearly and conveniently presented both on the web portal and later by email. "
" Good car, good customer service - upsold me rent of higher class car, and I was really happy about that (good understanding of customer needs), everything was explained, etc. Price was high, but there was a vacation season, and other companies offered even higher prices. I will use AVIS services again when needed. p.s. I did not have any accidents, fines, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COSENZA, IT - Reviewed by SARAH - 14 August 2022
" It was a bit inconvenient to pick car up at Beginning of rental as it was late at night and outside of office hours. However at the end of the rental period we were dropped off at The rail station Very helpful staff. "
" Very efficient and friendly staff. Spoke English. He also drove us to the train station when we dropped the car off at the end of our rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PEDRO - 14 August 2022
" Everything went well with the car but I had to pay more to have a full coverage insurance and that were not my expectations. I paid in auto Europe for the most expensive insurance package so i didn't expect to have to pay more to protect the tyres for example. "
" All went well. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by ARTEM - 12 August 2022
" No "
" No "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARI, IT - Reviewed by ROXANA - 11 August 2022
" You have my comments above "
" First, our olane was landing 2 h later then expectived. Even so, we had to wait for the car almost 1h, no matter that was supoosed to be ready since we came late not by our fault. Second, the personell at the office in the airport was nice till we passed the paper signing but then, when we arrived at the auto park, the personnell was incredibly ruth, unsuportive, they were yellung a lot and even adressed with bad language in italian. They did not know that one of us is speaking italian. Doesnt matter but they are not really represetative. I used to rent from Auto Europe for our holidays before but we never had such situations. The car was all scratched also we got the message on the board that immediatelly change oil, after first 4 hours of use. We informed the office from Bari but they wrote to us an email confirming that is fine to drive the rest of the holiday. The only good situation was when we left the car when everything went smooth and easy. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MILAN, IT - Reviewed by PAUL - 11 August 2022
" n/a "
" GOLDCAR counter staff tried very hard to sell unnecessary extra insurance products: I had already taken out full insurance cover. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by DMITRIY - 10 August 2022
" Even during that tight travel period I could ultimately find the best prices only on autoeurope "
" I appreciated that check-in and check-out processes were quick and hassle free. No need for a printed voucher. The car itself was in ok condition, not a great one (not thoroughly clean) hence my note. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by PETER - 10 August 2022
" This is total disappointment after continuous connection of 15 years. False information was provided about the acceptance of debit dards (against credit card) which coused a further payment of EUR 215. The deposit is not blocked bur charged and remitted back to the bank account (if arrives at all, but the bank charges are further cost)! "
" The line ws long, the staff was not too polite, the car was dirty and damaged. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by BRIAN - 09 August 2022
" good experience overall "
" efficient and met my needs - thank you "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ALI - 08 August 2022
" This is my 6th rental with Sicily by car, I always get what I wanted, with no problems thought the renting experience "
" Everything went so smooth the lady at the counter in Malpensa Airport was super nice. New car, nothing to complain about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by ADRIAN GHEORGHE - 04 August 2022
" Was very easy "
" The staff was very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MICHELA - 03 August 2022
" always the best deals "
" very fast and organised. Car was clean and very new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CHOI WAH - 03 August 2022
" so far so good. "
" i already have super cover but the sales lady still need us to buy full insurance and said many accidents will be involved of the renting. so i have no choice to accept full insurance. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by ALI - 03 August 2022
" As 3 "
" When I took the vehicle there was no one to go through the vehicle with me about scratches and such, just drive it out. And even after contacting them twice and returning the car I still have not received via the given email any contract from them or any closing bill. And now they want to take my security deposit still haven't received the closing bill to attest it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MILAN, IT - Reviewed by RENE - 02 August 2022
" Auto Europe is working with a subcontractor Sixt who could not provide me the service that I was expecting for the price I paid Rene. Scetbon "
" The car was given to me with 22 scratch and dommages plus 2 invisible problems inside and under the car Then the the second day 2 tires on the left side explosed and car was out of order I tried to call 15 times Sixt Malpensa no answer I send mail to them no answer Very bad week with the car and Sixt due to the price I paid it is not acceptable I have photos about the car for prove No service very bad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by GODFREY - 01 August 2022
" Continued good service "
" Very efficient and easy to work with. Only issue was car was issued as without damage but infact did have two lots of damage. resolved OK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by KHALID - 01 August 2022
" So so bad "
" Not like it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by DAVID - 31 July 2022
" Auto Europe were excellent as always. Sicily by car were far from acceptable. "
" The car I reserved was unnavailable so I was given a heavily damaged replacement that was a lower grade to the car I reserved, appaling attitude from the agent at the desk who basically had a couldn't care less attitude. This was after she took my money for an extra drives and boster seat. I took the car as I had to come back to the airport to pick up my parents in law. Auto Europe couldn't have been more helpful and arranged with the car rental company to get me the car I had reserved. I was contacted by Scicily by car who assured me I would recieve a better car than I reserved but when I turned up at the counter the same unpleasant agent as before gave me another car in poor condition with huge mileage on it. I will never use this company again. Horrible service appaling cars. The only positive I have is that at least the interiors were spotless. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by DOO WON - 29 July 2022
" reliable "
" reliable "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PATRIK - 28 July 2022
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by DAVID - 28 July 2022
" Autoeurope makes things efficient "
" Waiting time to pick up car was 1 .5 hours in a warm area. And the queue never ends!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by GEARÓID - 27 July 2022
" The staff that we met / spoke with both on the phone and at the office were friendly, helpful and professional. Leonida gave us good advice and showed us the car pointing out the damage before we took the car . She made sure that we were happy with everything before leaving the airport. Returning the car was hassle free. What can be a stressful event dealing with car hire companies, there was no stress with this company. I would highly recommend this company in Verona Airport. "
" Enterprise atVerona Airport are a pleasure to deal with, especially Leonida and Erica. I would highly recommend this this carhire company without hesitation. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by AMIT - 26 July 2022
" The overall experience was fine but I feel the problem is it seems there's a disconnect between Auto Europe and the Rental Car Agencies. The car agencies specially if you have taken Auto Europe Insurance, make you feel you are in trouble unless you take their own insurance. I was so scared that I almost paid extra for their insurance. Agencies give you a feeling that you have booked a 'cheap' car so you get a cheap car and service. AutoEurope should work harder to bridge this disconnect. Also Auto Europe should give better, clearer and precise information to their users about what all Autoeurope would do and how they would address problems/ issues in case they get into trouble "
" The Venice Airport counter staffs attitude was very matter of fact (Almost curt) Vehicle allotted was very old (Run 65000+ KM) it had a big dent on one side and lots of small dents all over. In short, It was not a smooth ride. Went back to ask for a vehicle change and the counter rep. without even checking his inventory said there are no other vehicles and if I want to change will have to pay for an upgrade!! It was as if he was ready with an answer, as if he knew the vehicle was bad and I would come back. Am not sure and would not like to speculate (or accuse) but I get this feeling that the counter rep. racist? Had I been a white person would he have behaved this way? Overall am not at all happy with BUDGET ! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2
PALERMO, IT - Reviewed by MARIUS - 26 July 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by WILLY - 25 July 2022
" I filed a complaint and a request for compensation te Autoeurope. I will see now how this wille be handled, so I can review my ratings. "
" I ordered and payed for a car cat N1, and I received a car cat N, which is considerably smaller; So we had to travel very cramped, during 5 days, with 5 people and even pieces of luggage in the cabin. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by KASPARS - 25 July 2022
" I am satisfied with the service. The price was better than HERTZ's offer. "
" Overall, I am very satisfied with the service provided. There were difficulties with the car transfer, because I couldn't really find the directions. The car was rented in the city of Bergamo and I was at the airport for the first time, and the Waze program could not find an exact indication of where to drop off the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by SUSAN - 24 July 2022
" Positive overall "
" Good experience. Only one person at counter at Rome airport so a long wait but otherwise no issues "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by ROBERT - 24 July 2022
" I had a voucher which included cross border travel and at time of booking with Autoeurope I had clearly indicated I needed to travel to Slovenia and Austria. When I went to pick up the car at Trieste airport Leasys staff told me their rentals do not include cross border travel. I immediately called your Autoeurope customer service and they settled the matter with Leasys to my satisfaction. However please make sure conditions you agree with suppliers are clear so that unpleasant surprises are avoided. "
" I had a voucher which included cross border travel and at time of booking with Autoeurope I had clearly indicated I needed to travel to Slovenia and Austria. When I went to pick up the car at Trieste airport Leasys staff told me their rentals do not include cross border travel. I immediately called your Autoeurope customer service and they settled the matter with Leasys to my satisfaction. However please make sure conditions you agree with suppliers are clear so that unpleasant surprises are avoided. Standard of car supplied was excellent. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HAKAM - 24 July 2022
" Ok "
" No one was at pick up office location in train station, notice on door said that they will return shortly. Waited for 40 minutes and no one showed. Had to call them and they provided a different address to go to "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALERNO, IT - Reviewed by CHRISTOPHER - 24 July 2022
" All fine "
" All went very smoothly. The only thing that came as a surprise was having to pay an additional fee for cleaning the car. This has always been included previously "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by DIRK - 23 July 2022
" Efficient service and well organised "
" Friendly and efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BOURGOGNE - 22 July 2022
" All good "
" Very good No issue "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STEPHANIE - 21 July 2022
" Good. "
" Pleasant staff, easy check in and check out process, everything is done electronically and signed contracts and information automatically sent to email at both check in and check out. We were given a hybrid car, which consumed literally nothing, so kudos for the move to a more sustainable fleet. The only reason for the 4 stars instead of 5 is because our pick up location was Milano Centrale Station and actually the office was 500m from the station! Ironically, we had to ask the Sixt people (whose office actually was at the station) and walk with luggage in the summer heat to get to it. This was not made obvious at the time of booking or anytime after. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAVID - 21 July 2022
" This was my first time using your service. The website was clear and straightforward, and the prices seemed competitive with other providers. Everything worked as expected, so I have zero complaints. "
" Overall, very positive. Paola, the branch manager, was completely prepared for my rental and have us an upgrade free of charge. She was also short staffed that day, and while we did have to wait a while, she was calm and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by WILLIAM - 18 July 2022
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JAISEN - 17 July 2022
" See point 3 above. Very disappointed about the extra charges. Buyer beware. "
" I am very disappointed that I got hit with a charge for up front fuel service. This was not explained appropriately to me and my wife when at the counter. We were told that we only needed to make sure that we filled up the tank beyond the level in which we received the car, which we did. So, I filled up the tank to 7/8th full which was more than when we received the car. However, we got hit with a charge equivalent to a full tank of fuel. Not right and not fair. Other than that , the care was dirty when received (trash) and also had a large dent in the back quarter panel. That said, other than this fuel issue, the counter person was very helpful especially when we had to upgrade our vehicle to a larger vehicle. I note that the 7 passenger vehicle that we originally rented rented could fit 'just' 7 people but with NO luggage. The website indicates that some luggage is possible as well as the passengers. This may be possible if you JUST had a backpack. Created lots of havoc and stress trying to make it work only to have to change to an upgraded vehicle with the upgrade charge. We did like the upgraded car. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by JAN - 17 July 2022
" The best ratio quality vs. Price "
" It was my first experience with Sicily by Car and very positive. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AREZZO, IT - Reviewed by MARIANNE - 16 July 2022
" no "
" They were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALERNO, IT - Reviewed by NATAN - 15 July 2022
" Good experience overall. "
" Quick pick up, great car, quick drop off. Good experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by HELLMUTH - 14 July 2022
" Overall good rental experience "
" Unfortunately a control light indicating low tire pressure had always been on. I checked the tire pressure daily but it was ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by STEFAN - 14 July 2022
" The rest was ok. "
" My flyght landing time was changed and it was very hard to reach Sicily by car to request them to hold the car till I arrive. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by GORDON - 13 July 2022
" Very well served by both AutoEurope and Centauro. Thanks. "
" Luggage space for an Suv was limited "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AREZZO, IT - Reviewed by MIHAELA - 13 July 2022
" Good experience "
" Nice experiece "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROGER - 13 July 2022
" I recomendet it "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PIETRO - 11 July 2022
" Overall i had to pay extra for having a diesel car and a breakdown service,not clear when i booked the car!!! "
" The car at collection point was a diesel vehicle with over 70000km.on the clock and i had to pay extra for a breakdown insurance "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PERUGIA, IT - Reviewed by ROBERT - 11 July 2022
" Car with several dents and scratches which were dismissed by the counter staff . On return of car same individual counter staff very particular and insistent on the scratches . High millage and tired vehicle. "
" Rude Counter staff - Dismissive of my genuine complaint - Screamed at me when not in agreement with what I said - Told me to 'go to hell' when i confronted him. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MILAN, IT - Reviewed by SOKOL - 10 July 2022
" Fast in check in and fast in drop off! Goldcar is inside the terminal so very convenient! "
" Except high price (which is common now a days) the rest is fine! I would prefer a better car (100,000 km the one I received)! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ALDIS - 07 July 2022
" Not the worst, but also not the best experience. "
" In the middle of pick up process by desc suddenly promised Jeep Renegade was changed to Fiat 500x & without any excuse, Fiat keys was given. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VENICE, IT - Reviewed by NIGEL - 07 July 2022
" Car given was not the one booked - I am not sure whether this was an upgrade but rather than a Jeep Renegade I got an Audi Q5 "
" Pick up time was delayed by 1 hour "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CLAUDIU - 06 July 2022
" a "
" Their B category cars ("Peugeot 208 or similar") are mostly Lancia Ypsilon, and these cars are very lazy with some 60 or 65HP and also the lowest possible trim "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VARDAN - 06 July 2022
" Charged extra fees for no reasons "
" Charged extra fees "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ROME, IT - Reviewed by CRAIG - 05 July 2022
" AutoEurope and Hertz were great. No issues. "
" Nice people to help with paperwork and getting the car. Car was perfect for what we needed on our Italy trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by GIANNI - 04 July 2022
" The location listed for drop off in Cagliari Sardinia (downtown) has not existed for 2+ years. We picked this location for ease of dropping car due to proximity to B&B in the city centre. We wasted hours of our time and gas$$$ trying to determine where the drop off was. We went to an alternate location , in the middle of an industrial area before having to go to the airport to return the car. We had to train back into the city! I have the documentation listing the drop off that does not exist. Also, our car was NOT available when we went to pick it up at the Olbia airport even though we did call to advise a later(4 hours) pick up a day in advance. They had the nerve to upcharge us $7 Euro/day to provide us with a car because "who knows when I will have a car ready for you". The Olbia airport location, had 1 staff and no one outside. We spent 1 hour running back and forth (from parking lot to airport terminal) with pictures of significant marks on the car for them to document. All of this in an dark, unlit parking lot. Needless to say we feel that we should be compensated for all the issues including the outrageous extra cost we were forced to pay. "
" The location listed for drop off in Cagliari Sardinia (downtown) has not existed for 2+ years. We picked this location for ease of dropping car due to proximity to B&B in the city centre. We wasted hours of our time and gas$$$ trying to determine where the drop off was. We went to an alternate location , in the middle of an industrial area before having to go to the airport to return the car. We had to train back into the city! I have the documentation listing the drop off that does not exist. Also, our car was NOT available when we went to pick it up at the Olbia airport even though we did call to advise a later(4 hours) pick up a day in advance. They had the nerve to upcharge us $7 Euro/day to provide us with a car because "who knows when I will have a car ready for you". The Olbia airport location, had 1 staff and no one outside. We spent 1 hour running back and forth (from parking lot to airport terminal) with pictures of significant marks on the car for them to document. All of this in an dark, unlit parking lot. Needless to say we feel that we should be compensated for all the issues including the outrageous extra cost we were forced to pay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ANTON - 04 July 2022
" very efficient service "
" very efficient service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MONICA - 04 July 2022
" Great and efficient booking with AutoEurope. Thank you! "
" Wonderful from start to finish with helpful and nice Hertz employees. The woman at drop-off helped get me a cart as we were overloaded with luggage and a baby. Everything was super great!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 04 July 2022
" Can recommend Budget in Pisa airport "
" Was given the opportunity to upgrade at additional costs which I appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DIMITRIOS - 03 July 2022
" Satisfied. "
" Pre-registration with Interrent Key'n go did not recognize my greek national ID after several retries. Recognized my driving license though. Cannot understand why scanned documents are not allowed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by THEODORE - 02 July 2022
" The girl at the desk was very helpful. When the van was not there, she first offered us two smaller cars for the same price. We were going to do it until we saw how small they were. Our party was five adults with five large suitcases as well as five carry-on. It simply would not have worked. Thus, we had to wait for the reserved van to arrive from Milan. "
" Our van was not available when we went to pick it up. When I made the reservation I told them our flight BA0598. arrived on Saturday 28 June at 21:45, but I was picking up the van Sunday morning at 11:00. We were staying in a local hotel and meeting friends from another flight at the car rental the next morning. When I arrived at the Sicily by Car desk I was told they looked at my flight number and assumed we we not arriving until that evening. Evidentially the same flight number is used several days a week. We had to wait for the van to arrive from Milan, get cleaned, etc., All in all, several hours of our time was wasted. I've used Auto Europe several times in the past and have always had a good experience. The condition of the van was another problem. I cannot believe a vehicle would be rented in such condition. The entire right side of the van had been destroyed. The right mirror housing was gone with the insides of the mirror visible, a huge scratch a foot tall and several feet long was in the sliding door, along with much other damage. I am sure some previous customer "took the side of the van out" while negotiating the four story ramp in the parking garage. However, although the van ran fine, it was certainly embarrassing to be seen driving it. Is it possible for me to send you photos of the van's condition upon our pick-up? I don't see any way to attach them to this customer feedback form. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by JOSE - 01 July 2022
" Car was dirty inside "
" Huge line at Termini and slow processing time "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by GREGORY - 01 July 2022
" d "
" Horrible. Literally worst pick up ever. 3.5 hour wait. Blocked 2x the amount on my credit card. These guys fucking suck as a company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by JOSE PABLO - 30 June 2022
" . "
" I have a small baby and asked in advance for a car seat. I was told there were. When arriving to tha airport they told me that they had run out of car seats. They promised me that they tried their best and even asked other companies about car seats without any results. I had to go to AVIS and rented a different car (which was incredibly expensive). They had plenty of car seats (even to spare). I asked them if they were contacted by LEASYS asking for car seats and they told me that they were not approached by anyone regarding the topic. Long story short: Baby seats are really important when one is traveling with a baby. The company must deliver on the promise when one makes a reservation for a car seat (otherwise the car is useless). Moreover, they lied to me about asking other companies. I will never recommend their service. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by TRACY - 30 June 2022
" Autoeurope is still my favourite place for car rental. The individual rental companies vary a lot. "
" I chose to pre-pay the petrol and avoid hassle on a Sunday but I found it was overcharged compared to pump prices and an extra fee added on top. Other rental firms do not do that. Vehicle was badly scratched all over and indicated a low tyre pressure from day 1 so I don't think it had been checked fully after previous rental. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by RICHARD - 29 June 2022
" We had a very good experience and everything went well. "
" They helped as with a problem we had and there was no waiting in line. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DR JAMES - 28 June 2022
" Being the Travel Agent for Dr James Galea, Auto Europe must definitely improve on the service provided by their personnel. The flight to PISA had a delay of over 3 hours. Phoned up your office in Germany on Friday 23 June around 15:30hrs and apoke to a certain Riccardo (or Roberto - can't remember the name exactly). As soon as I told him that the client would pick-up the car around 19:00hrs, and to advise Leasy's accordingly as I could not get through direct, he immediately told me there would be a problem because Leasy's office in Pisa Airport is closed. I replied that Leasy's offices in Pisa close at 23:00hrs and 19:00hrs was during the pandemic when business was slow. I told him that only a month ago I sopke to Leasys in Pisa. When I insisted to try and contact LEASYS or send them an e-mail, he shut down the phone. A truly u-educated person, unwilling to help. He is not a person to attend to Customer Care and should be fired immediately. Luckily we have been working as Travel Agents for a number olf years and are aware of the good serviceAutoEurope provides. Otherwise that would have been the end of our business relationship with Auto Europe. Sincerely Alexander Eminyan Director Sales at Touring Mediterraneo - vacations@touringmed.com or +356 992 66022 "
" Very Satisfied - Recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CRISTIAN - 26 June 2022
" Easy, optimal experience. "
" Easy, optimal experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAN - 25 June 2022
" All smooth and easy "
" A breeze! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by RUSSELL - 24 June 2022
" Being charged for pre-existing damage, illegitimately, makes me not want to rent cars anymore. "
" Avis has claimed we damaged the vehicle, which is false. Because of previous experience with damage claims, we photographed the vehicle extensively before getting into the car to document its initial condition. After the rental, we eventually became aware that Avis had charged our credit card, and eventually found an "invoice" for damage with poor photographs embedded in a PDF attached to an innocuous looking email acknowledging return of the vehicle (which is why we didn't notice it immediately). We also received an unexpected email from, apparently, an insurance company requesting a "statement" but without referring to any specific issues. We responded to both emails as soon as they were discovered, provided proof the damage existed prior to our rental, but have not heard back from either party. I contacted my bank to dispute the charges. I have no proof that it is intentional fraud, but it sure feels like it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by SEBASTIEN - 23 June 2022
" Nothing to add. "
" Very friendly staff, thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTINA - 22 June 2022
" It was a very good experience! I strongly recommend! "
" It was a very good experience! I strongly recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREA GABRIELA - 22 June 2022
" Good "
" It was okey. Had to pay because main driver didn't have an international license so we had to change the name on the reservation "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by DIMITRIOS - 22 June 2022
" I use Autoeurope for over 15 years now and I am incredibly pleases. I regularly recommend it to friends and colleagues across Europe. First time I ever had a problem with a partner company of Autoeurope (Goldcar) but I am confident that with your staff's support it will be resolved. "
" I actually never received the car due to non-accepting my EU Greek licence. Staff incredibly impolite and unhelpful. After 45 minutes queuing they simply send me off. No names of the staff, no documents for the rejection were provided despite asking. On top of all that Goldcor not only doesn't provide reimbursement for the incurring costs (i had to urgently travel for work) but they do not even refund me! Needless to say that they gave my car to someone else immediately (Pisa was overcrowded and other rental companies had run out of cars) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by MARY - 21 June 2022
" See my previous comments related to Sixt. Also I tried calling AutoEurope for assistance and they could give me none. They told me I had to contact Sixt. I was stuck in the middle of Tuscany with very few options. I Intend to tell everyone I can about this experience so they will avoid AutoEurope and Sixt. "
" Worst experience renting a car in 40 years. Got a flat tire and tried to contact road assistance. Four days later and 30 phone calls with no response to the phone calls, I got a call back. I had full insurance so I needed to know how to get the tire fixed since locally they could not fix it or provide a new tire. I found a local garage who sold me a used tire to put on the car and I had to drive it back to Florence to return the car ahead of the normal rental period. I was an hour and a half away in Tuscany so this was very very inconvenient. I was charged for bringing it back early. The entire thing was horrible I will never rent a car again through Sixt. Nor will I rent a car from AutoEurope since Sixt told me there was little they could do to help me because I had rented through AutoEurope rather than directly from them. Miserable experience miserable miserable miserable experience. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by SABBA WORKU - 21 June 2022
" Paulo & Eugenio are two gems.. they are excellent staffs. "
" Impeccable service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SJOERD PETER - 19 June 2022
" Quite expensive for the value offered. "
" Too expensive / car did not come with working Radio + Bluetooth "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by ANDREA - 18 June 2022
" For the car type, I needed two credit cards. Yr voucher was not so clear about that. it should have been highlighted much more "
" very polite and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by TEODORA - 16 June 2022
" - "
" We had a very unpleasant experience with the local staff. Although we had an insurance they forced us to do another insurance locally. We had to pay 100 eur additional. We kindly request you to return the cost of insurance we have paid to autoeurope as we double paid to to noleggiare. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by JOHN - 14 June 2022
" see above "
" car engine light was lit after two days. I tried calling main number who just referred me to local office and was not helpful. went to Ragusa office first thing Friday morning. She did not have another car for me. said she would call to see if I could get another one delivered from Catania....or perhaps pick up in Siricusa next day. She told me to leave my number and she would call. I never got a call. car engine light was on constantly and intermittently would not shift to higher gear on highway. lots of angst even though it never fully broke down....but I always had to have someone in my tour following me just in case and prevented me from traveling anywhere alone! VERY POOR CUSTOMER SERVICE "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by VOJIN - 14 June 2022
" Good experience overall "
" Efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CIPRIAN - 14 June 2022
" they charge my card today EUR 108 and i don't know why? i have no contact from them! "
" the pint is that in case of a problem we don't know how to get in contact with them! is a tel no of customer centre and nobody answer. as well i was looking for email address with no chance. now my card charged 108 EUR and i don't know why? i have no contact to send email and ask a question. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by VICTOR - 13 June 2022
" Easy to communicate and provide competitive prices "
" 1. I would prefer to communicate with Avis in English; 2. Staff at Bologna was very helpful but needed more time to explain insurance and petrol algorithm "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by TIMUR - 13 June 2022
" fast and competitive "
" There was a system error at the counter on checkin time, it took more than 30 minutes but staff was effort a lot to solve the problem. Other that this everything was so good. Drop-off was so easy and also staff was very kind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 10 June 2022
" Easy to find what we wanted & to understand what the final cost would be. Questions were answered swiftly "
" The car had numerous dents & scratches documented on the agreement only in Italian. Every time we turned on the ignition there was a warning "maintenance required"! The map & verbal instructions on locating the parking lot in Verona, to drop off the car were totally inadequate. There were no signs giving the name of the parking lot & entrance to same. This problem requires urgent attention. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by OZGUR - 10 June 2022
" I rented a car by your website from Avis on 16/05/2022 to be picked up from Catania City Center on 3 June 2022. The car was to be picked up from Catania downtown office at 10 am. However, I trusted the voucher and went there around 2 pm because on the voucher it says that it would be open until 6 pm. Unfortunately, the Avis office was closed because they were working until 12:30 on Saturdays. However, in the e-mail from you, it was clearly stated that it is open between 14 and 18 on Saturdays. My only mistake was not going at 10 o'clock due to my private affairs. Afterwards, I had to go to the airport office and I made a new reservation from you and picked a new car by paying a difference of about 150 euros, and this car was of a lower brand than the car I was going to rent first. The new voucher is attached (EU19287593-1). On top of that, I was informed that I would pay a fine of 200 euros. It cost me a total of 350 euros and a couple of hours with my kids. We had to take a taxi from the closed Avis office to the airport and had to wait there for hours. Considering that I rented another car from you by paying €150 more I ask you not to take the 200 euro fine please. Because your e-mail clearly misled me. If I knew they were not working in the afternoon on Saturdays I would have gone in the morning. As a customer who has been working with autoeurope for many years, I am waiting for your support. "
" Their office was closed in the city. Their staff at the airport have not helped me to solve the problem. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALBERT - 10 June 2022
" Very pleasant experience "
" We had an almost brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BERGUR - 09 June 2022
" The likelyhood of recommending autoeurope to a friend depends entirely on how fast you refund my car rental fully. I do not have much more patience. The ticket was opened more than ten days ago. "
" The outlet was closed so I had to rent from another car rental. I have opened a ticket with your customer support. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PAVEL - 09 June 2022
" Pleasant "
" Great service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by MORRIS - 06 June 2022
" As above "
" I had reservations for 646.97 but when I picked up the car I was charged a drop off fee and was charged 845.47. It was known that I was dropping off the car in a different city when I placed the reservations. I will not be using Autoeurope again and will not recommend it to a friend unless the charge is refunded. It is easy to see this is true by looking at the booking documents. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DANIEL - 06 June 2022
" Fast, easy, and reasonably priced "
" Quick and easy pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by VALO - 05 June 2022
" Could you assist in case the 75 Euros of child seat maximum charge (VAT included) are still valid towards AVIS and the price difference could be refunded. I could provided original voucher and final invoice from AVIS. The child seat is listed as additional driver option as offered by AVIS. However no additional driver details (name of driving license) were requested or provided. Thank you! "
" The counter lady did offer me to spend less money on the child seat by listing an additional drivel instead of listing the child seat as an optional item. This was the expense was 90 Euros (9 days x 10 Euros) plus 22 % VAT (119.80 Euros Total) that was different from the conditions listed in the voucher. I was finally charged 129.57 Euros from AVIS in addition to the 827.51 Euros from the voucher. The conditions of the AVIS contract were very different in regards to the total sum of payments to what was originally written in the voucher. The total invoice from AVIS was The Voucher car was Category F (Compact Special) - JEEP Renegade or similar. The car which was provided was Category F (Compact) - Hyundai Bayon which is significantly smaller in height and overall size. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ENE - 04 June 2022
" Xxx "
" Car could have been better cleaned inside. Please provide with agreement exact drop off details - like which parking house at Rome airport. Sign post is at last minute and there are so many names that not possible to read during drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ARIE - 03 June 2022
" THANKS "
" VERY GOOD "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by CHRISTOPHER - 01 June 2022
" I find Auto Europe easy to work with. Due to COVID, I had to cancel my initial reservation. It was easy and efficient. I received a refund expediently. (I initially investigated a refund from the rental company. I couldn't find a way to contact them; so, it was a relief to have Auto Europe do that on my behalf.) "
" Other than a rather long wait to check-in and obtain the car, everything was very satisfactory. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VIKTOR - 30 May 2022
" I have booked a car via Auto Europe several times. I never had an issue. "
" I have 2 experiences with Leasys and both were fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by MARC - 30 May 2022
" Car was in good condition, but engine was weak "
" Good friendly personnel Fast transaction time "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by DING MAN - 30 May 2022
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DANI - 26 May 2022
" The car was very dusty in the inside. The amount blocked in the credit card is still not released 2 weeks after the return date (expected to be released after 3 working days) "
" The amount blocked in the credit card is still not released 2 weeks after return date "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by JANIS - 21 May 2022
" Overall very positive experience "
" Overall positive experience with Interrent, the only problem was we received 3 years old car with nearly 60 Tkm and a lot of damages. Technically it was OK, but completely weared out wiper blades caused dangerous situations during driving in heavy rain. For current extremely high rental prices in Italy we awaited a car in better condition. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by SIMON - 20 May 2022
" satisfied "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANDRIUS - 19 May 2022
" Ok, I guess "
" I booked a specific car (Peugeot), but instead got Citroen. So my expectations haven't been met. I arrived to Bergamo few hours earlier and unfortunately couldn't get car before the time - it's pitty I had to wait for 4 hours to hope on to my vacation. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ENEL - 17 May 2022
" Please see the last comment. "
" Our cars tire broke on a second day. I called the rental and their only advice was to change it for the temporary one and continue until the end of a rental time with very low speed. Due to that we didn't wasted so much of our short visit to Italy in a car. Also we had to cancel our planned trip to Venezia, as we just didn't make it with the car. We rented the car to take out the most of the time in Italy, but spent it in a slow and broken car. I didn't get any support from Centauro and they haven't replyd to my feedback and request also afterwards. I find it extremely unsatisfying and the broken car really ruined my trip to Italy. We really lost one day of our short and well-planned trip. I find it fair, if you after all my inconveniences and poor communication refund my rental fee. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
ROME, IT - Reviewed by THOMAS - 16 May 2022
" Call me if you really care USA 814-603-5555 "
" No water for windshield wipers. Car wouldn't start, you towed it. No one ever called back to arrange for a replacement after leaving many messages. I had to get a taxi and paid $150 euro. Am I happy.... NO "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by CHRISTINA - 16 May 2022
" Super! "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by DAVID - 16 May 2022
" Easy "
" Provided relatively small car in the rental bracket chosen "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MAXIM - 14 May 2022
" In the end, I got a car with a higher class, but the unpleasant aftertaste remained... "
" Despite the fact that I originally ordered a car with a navigator, I received a car with a broken / non-working GPS. And instead of immediately providing me with another car on the spot, I was sent by the counter stuff to another branch by myself to get one. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by KALOYAN - 14 May 2022
" never again with sicily by car! "
" Very bad staff, very bad service!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
VENICE, IT - Reviewed by GIORGIO - 13 May 2022
" All fine but the Prices increased too much.... "
" All dine but the rental price is exhorbitant "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by CRISTINA - 12 May 2022
" easy to book "
" - at the pick-up the employee mixed the my reservation with a different person, - car dirty on the inside, - car with a lot of scratches, - the socket didn't worked, - it rained pretty badly and then I discovered that the windshield wipers were old and broken. I had to stop at the side of the road, because I can't see anything in front of me. It was night and my life was in danger because Sicily did not check the car at all. - problems with wheel pressure and wheel pressure sensors. I called Sicily and, because it was Sunday night, the only advice was to call the next day, because they have no solution at the moment. We were in the middle of nowhere. - Never again Sicily by car! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by LUCIAN - 12 May 2022
" very good "
" One day after returnig the car i have received the invoice for extra services that Maggiore desk operator added. I have signed a document only in italian, the operator's english was poor to basic .I asked before signing if there will be any additional cost and she said NO. It is the 1st time when an operator is adding cost without my request and consent.I have signed the document "in blind" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by STILIAN - 11 May 2022
" Good prices and service "
" Brand new car, was the first driver. Staff fast and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NIKO - 11 May 2022
" Overall quite good experience "
" Desk service could be better. Even all details are in reservation phase still needs to fill manually. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by AKSEL - 11 May 2022
" Drop-off was comfortable "
" Service was nice, car was comfortable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by VITTORIO - 11 May 2022
" No complaints "
" Everything went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ABDULLAH - 08 May 2022
" Euro outstanding experience very professional fast in replying and feedback and answers the questions and so elegant with the response to my inquiry and demands thanks you so much "
" Late of giving back the deposit And they didn't give back all the deposit I give even I fill up the conditions they ask about full fuel and cleaning of car .. they didn't return all the 200 EUR "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GENOA, IT - Reviewed by CLAUDIU - 08 May 2022
" All good with Auto Europr "
" Dropoff is you parking the vehicle and taking the keys to the counte. Nobody comes to check it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by BAKÓ - 08 May 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FILIP - 07 May 2022
" Correct, efficient "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by GUILLAUME - 06 May 2022
" Great "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MITJA - 05 May 2022
" / "
" / "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BENG KUEN - 05 May 2022
" The car had some litter and used tissue paper in the back seat and glove compartment. Otherwise, as always, excellent pick and drop off. My 3rd time renting with Europcar "
" The car had some litter and used tissue paper in the back seat and glove compartment. Otherwise, as always, excellent pick and drop off. My 3rd time renting with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by AMGAD - 04 May 2022
" i would do it again "
" the process was straight forward and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VIRGINIA - 03 May 2022
" From the booking, was not clear that I should check for the Hertz counter in the terminal, so was a bit tricky to find it. "
" A bit hidden to find the counter, as Hertz was the main provider and there were no indications from Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by TARMO - 03 May 2022
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ALESSANDRO - 03 May 2022
" if you advertise a car of the category of an Opel Corsa and the agency provides a car like a Lancia Ypsilon where the general dimensions are much smaller and the trunk is 1/3 smaller, you're going to lose my business. "
" I booked through Auto Europe. I know that the exact car model cannot be guaranteed, and I didn't exactly expect to get a "Opel Corsa" as AutoEurope showed me. BUT We were given a Lancia Ypsilon, and I'm sorry, the Lancia is a MUCH smaller car, no matter what you or Thrifty may say. The trunk in the Lancia is 202 liters versus 300+ in the Corsa. We couldn't even fit our two large suitcases and two backpacks. The Lancia Ypsilon is objectively a MUCH smaller car. On top of that, it was a VERY basic version, with a simple radio with black/white tiny screen, where I couldn't visualize maps/GPS from my phone, which in 2022 is common technology. I am not happy at all with this, and I'm sorry, I'll have to start looking elsewhere for my next rentals. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by BRUNO - 03 May 2022
" I felt it was all a scam and will never use it again "
" The car I have booked was not available and I was asked to pay 20 euro more per day . As it was not my fault the car is not available I felt more like I was scammed "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JOSE ERNESTO - 02 May 2022
" Excellent attention from the counter staff ILARIA!!! Our congratulations to her. "
" Excellent attention from the counter staff ILARIA!!! Very helpfull Our congratulations to her. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by DIMITAR - 02 May 2022
" everything was fine "
" everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RENE - 02 May 2022
" Its quick, its easy! "
" Most of service good. I can not understand, why we had to wait for the confirmation for two days just to realize there was an other car than VW T-Roc given to us. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by BOGDAN - 30 April 2022
" The oil light start to be red , i contact the sicily by car road suport they cam pick up the car and let me in the road at 12 pm . I have to take a taxi that cost me 200 euro .after that sicily by car try to take the deposit of 650 euro and more than that 320 euro without any explanation. Incredible experience. Never recomend "
" The worst experience in me rentalcar ever "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by KULDAR - 30 April 2022
" Very good "
" Very good experience. They waited for us when our flight delayed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DANIANA - 29 April 2022
" Always good "
" Always trying to sell you things for which they earn commission "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 4
SALERNO, IT - Reviewed by GUNNLAUGUR - 28 April 2022
" Easy and good rate. "
" I was given a Hyundai Kona which surprised me as I had payed extra and ordered a Mercedes Benz A class or similar compact car. When I asked the agent about this I was told that this was a similar class because I had ordered an automatic car and it was the same size as the Mercedes A class, i.e. they offered small, medium and large cars and the Hyundai Kona was a medium sized automatic car. He further explained that they had no Mercedes Benz available for me to get. I understand that it was not guaranteed that I would get a Mercedes Benz but it is fair to assume that when ordering "a similar class car" that would include a BMW, Audi, Volvo or a car of similar quality and brand. According to the AVIS Italy car guide (https://www.avis.com/en/cars/vehicles/it) the class I was ordering is "Compact Elite" which the Hyundai Kona can in my opinion not be considered to be. Other than this, I was very satisfied with my experience. The car I received was in excellent condition and suited our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDRUS - 28 April 2022
" copy paste from above. auto europe recommended the same, that pay 200eur again for cancellation and make new booking and they even cannot guarantee, where or if we would get a new car. "
" It took us nearly 3 hours to get the car. There were issues with the payment terminal for the deposit and we tried tens and tens of times to pay but without success. We tried to use the same card in ATM, and it worked so no issues with the card, also called the issuer bank. We did not see any help or assitance from Hertz employee. We suggested different alternatives: eg cash, or bank transfer or changing the name or using someone's card but there was no interest in solving the problem from their side, so we essentially wasted half of the day for this matter. At some point, we already considered taking the same car again directly from Hertz and paying double, which is absurd solution but there was no other good one, so not happy at all with the process. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by ERIO - 28 April 2022
" Everything ok, and in time "
" The service was fast and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DUSAN - 27 April 2022
" Professional and polite! "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TONNIE - 27 April 2022
" Unacceptable conditions at Sixt "
" Upon pickup there was no car of the category I had rented resulting in having to pay for an upgrade "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by VLADIMIR - 27 April 2022
" Everything went okay. "
" The staff upgraded is to Opel Mokka X. The car was nice although it has some damages. Staff were very kind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by DAVORKO - 26 April 2022
" From pick up til drop of, everything was great! "
" Overall GREAT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SELAHATTIN MURAT - 26 April 2022
" This is my second time with AutoEurope, so far the best quality/price. "
" Very very slow counter service to pick up the car. We spent around 30-35 min there. Not very helpful with the child seat fixing. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by RAZVAN DAN - 25 April 2022
" You have to do a better job of vetting providers "
" It takes one hour to walk a long way in the rain from airport to pickup place, then to wait for the shuttle which wouldn't start coming unless you are already there, to the far away place of rental to actually get the car. This is unacceptable "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by VAIDOTAS - 24 April 2022
" Than you for good offers! "
" Thanks a lot for Hertz and Thirfty team (and Mr. Romario especially) for a quick drop-off the car:) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CLAUDIO - 24 April 2022
" Every time i compare AutoEurope with other car rental sites, you are always the winner "
" Smooth and flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 21 April 2022
" Very good price, greater attention to car de5ails is required "
" Car was delivered with no washer fluid, required customer to fill. Car had no rear wiper fitted, plastic case would scratch window if used. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by HALLDOR GUNNAR - 20 April 2022
" A good overall experience but I recommend advising better on insurement policies. "
" Nice staff but the car was more expensive than expected because of insurance fees. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by TORBEN STORM - 20 April 2022
" over all very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MARTIN - 20 April 2022
" Everything was o.k. "
" Everything was o.k. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DUNCAN - 18 April 2022
" Good car, only let down was collection. "
" Long queue and slow processing at collection. Waited almost 1hr! I feel it could have been much more efficient with more staff and pre-printed documentation. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by FRANCOIS - 18 April 2022
" I got upgraded to the next car category "
" I got upgraded to the next car category "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ROBERT - 18 April 2022
" Everything went well "
" Pickup took a bit long since there were a lot of customers. Car was I ok condition, several dents and scratches, 80000 km, but no safety issues and given the lower price compared to competitors the overall condition was fine. When returning the car they tried to claim ghat we were responsible for a dent which was already there when we picked up the car. I had pictures of when we picked it up and the accepted it and did not try to charge us for the dent. However it shows the importance of taking pictures at the beginning of a rental. Overall the experience was good and I would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by MAIDO - 17 April 2022
" Very bad today, hope will be cleared a.s.a.p. "
" We were taking our car from Napoli Terminal Avis car rent on Sunday 10. April at 14:45. We have get confirmation from the local Avis local employee in there that we can take earlier than 16:00 (they give me car key at 14.45) as it is Sunday, office will be closed soon and if we will end our rent in Rome at 16:00 this will be ok and we do not need to pay for one more day. My wife was there and can confirm all that discussion. Anyway Rome Avis person calculated that we have been used our rent car 4 days 1h 10min and they counted 5 days rent. I am not agree with this at all will not pay for that. I have voucher to 337.81 euros, this has been paid 11.04.2022 to AutoEurope from my bank account, this is confirmed and ok by me. Also deposit 102 euro have been taking as deposit which now think is paid back to me. I see more payments 437.80 euros (14.04.2022 bron), today 540.32 euros (17.04.2022 bron), what is this and why???? Total for 4 days FIAT car rent 1315 EURO??? has been booked from my bank account. Please control all this what has been done, why and I will wait a feedback a.s.a.p. I will made a call to your rental specialist and my bank tomorrow morning. Regards Maido Kalviste +37256485845 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by AIKATERINI - 16 April 2022
" Everything was perfect. "
" The car was new and very well cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CATALIN - 15 April 2022
" 5* "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IAN - 14 April 2022
" Made it easy to rent and liked having the all-inclusive price. "
" Ordered a Mercedes automatic and received a Toyota Corolla when I picked up the car. Was not happy about being downgraded when I paid for a higher class of car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by CHRISTOS - 13 April 2022
" All fine "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NIKOLAY - 06 April 2022
" Perfectly "
" Perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by JASON - 05 April 2022
" I hope to get a reply from Autoeurope as now it has been 3 days since my email to Autoeurope "
" Booked a Hybrid Car - Got a Diesel Booked a Full Fuel Car - Got 5/8 Full Had to fill up add blue after a few Kilometres Front Windscreen spray either empty or does not work Booked a Sanitized Clean Car - Got a Dirty Car. Sanitized, Don't think so. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by TAMAS - 03 April 2022
" NICE PRICE, NICE SOFT "
" NEW CAR 4000KM ON BOARD, CLEAN, SAFETY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ROB - 31 March 2022
" ONLY COMMENT IS ABOVE IN 4. "
" ONLY QUESTIONABLE THING WAS THAT TEY HAD TO RUN OUR CREDIT CARD FOR A LARGE AMOUTN BECAUSE WE DID NOT GET INSURANCE COVERAGE WITH THEM (EVEN THOUGH WE GOT IT THROUGH AUTOEUROPE). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIORGIO - 31 March 2022
" I don't have yet comments on my experience because I had a little crash in the posterior glass and I don't know yet how does work the complete cover of Autoeurope and how much Noleggiare is going to ask me for the damage. I'll answer in the next future "
" I don't have yet comments on my experience because I had a little crash in the posterior glass and I don't know yet how does work the complete cover of Autoeurope and how much Noleggiare is going to ask me for the damage. I'll answer in the next future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MIRCEA - 30 March 2022
" Autoeurope is the first website I check for auto rent. "
" They were very picky with every little scratch on the car and insisted I would pay for damages even though I had a zero excess rent. Not very friendly. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANDRIUS - 28 March 2022
" Car was class higher, quick pick up and bive back, was no issues. "
" It was fast and prosessional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PREDOI - 24 March 2022
" I have a good experience! "
" I have a good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RITA - 23 March 2022
" Unfortunately I made a minor damage to the car. Today I sent all the documentation requested. I will comment on the insurance coverage service once I receive the feedback. "
" Staff was very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GENNADY - 23 March 2022
" I've been using Auto europe for many years and never had any problems with car rent. "
" The car was brand new and everything was fine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANASTASIJA - 21 March 2022
" Our flight was delayed and car rental was closed when we finally arrived. "
" Our flight was delayed and car rental was closed when we finally arrived. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MICHELA - 19 March 2022
" all great! "
" they are very efficient and don't try to sell you unnecessary insurance "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PAYAM - 16 March 2022
" Be more clear about the accessories upfront. We thought that we had had a child safety chair included in our rental. Seemed not to be the case and had to be paid separately at the counter. "
" Counter staff came over as uninterested. Not friendly, but neither unfriendly. Were efficient though. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by WILLEM - 16 March 2022
" Perfect "
" Perfect, friendly, very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 16 March 2022
" Very good experience and helpful stuff! "
" Everything was good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MICHAEL - 16 March 2022
" Car was in very good condition "
" At the counter they were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EVANGELOS - 14 March 2022
" Good experience with Autoeurope but disappointed with Sicely by car because of this matter. I hope to return the total amount of 600 euros immediately "
" I did not had credit card for blocking the amount of 1000 euros... So a bought full cover with price 267 euros + 300 euros refundable. Today instead to refund the 300 euros they pick up from my account 300 euros. Now they have to return total 600 euros. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by FABIO - 11 March 2022
" I will recommend Leasys to friends "
" Very courteous and efficient staff at the counter and drop-off location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by GEORGE - 10 March 2022
" Car was not properly cleaned on the outside "
" No snow tyres, and no snow chains were supplied with the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by TANEL - 05 March 2022
" I'm very satisfied, we'll use it again. "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MATEUSZ - 01 March 2022
" Good Evening, My rental has been completed yesterday and I have not received a corrected rental agreement from Enterprise even my rental lasted a full week. The car was checked very carefully by Enterprise staff but luckily now new scratches were found longer than 5 centimetres. Please find this e-mail as my official claim for the amount being the difference between rental with zero excess and the rental with basic agreement. At the time I made reservation, the basic rental costed around EUR 100. I paid EUR 190 for full insurance. My claim is EUR 90. Please refund to my bank card used for the reservation - without any delay. Going back to the problem your company caused: 1. I reserved a zero excess rent, paid for it and received the voucher with zero excess – document enclosed. 2. At Enterprise desk I have been informed that AutoEurope reserved a car with basic insurance for me. 3. We spend around 1 hour on the phone with AutoEurope helpdest but no real help was given. 4. The reservation made by AutoEurope with Enterprise was not changed. 5. The AutoEurope staff was only sending me by e-mail the voucher again saying "the voucher is OK". 6. I even asked AutoEurope staff to talk to Enterprise staff over my phone but without any success. 7. As no help was given by AutoEurope we had no other choice but take the car with basic insurance – the EUR 1500 / EUR 2000 excess is included in the enclosed rental agreement. 8. The 1 week rental was with very hight risk, luckily no damage. Waiting for the refund Regards Mateusz Lewandowicz +48 502 244 049 "
" Good Evening, My rental has been completed yesterday and I have not received a corrected rental agreement from Enterprise even my rental lasted a full week. The car was checked very carefully by Enterprise staff but luckily now new scratches were found longer than 5 centimetres. Please find this e-mail as my official claim for the amount being the difference between rental with zero excess and the rental with basic agreement. At the time I made reservation, the basic rental costed around EUR 100. I paid EUR 190 for full insurance. My claim is EUR 90. Please refund to my bank card used for the reservation - without any delay. Going back to the problem your company caused: 1. I reserved a zero excess rent, paid for it and received the voucher with zero excess – document enclosed. 2. At Enterprise desk I have been informed that AutoEurope reserved a car with basic insurance for me. 3. We spend around 1 hour on the phone with AutoEurope helpdest but no real help was given. 4. The reservation made by AutoEurope with Enterprise was not changed. 5. The AutoEurope staff was only sending me by e-mail the voucher again saying "the voucher is OK". 6. I even asked AutoEurope staff to talk to Enterprise staff over my phone but without any success. 7. As no help was given by AutoEurope we had no other choice but take the car with basic insurance – the EUR 1500 / EUR 2000 excess is included in the enclosed rental agreement. 8. The 1 week rental was with very hight risk, luckily no damage. Waiting for the refund Regards Mateusz Lewandowicz +48 502 244 049 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by BRIAN - 28 February 2022
" Nothing more "
" Traffic outside your office is terrible. There has got to be a better system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SAMI - 26 February 2022
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by VYTAUTAS - 25 February 2022
" CHarged additional insurance for paying with debit card "
" CHarged additional insurance for paying with debit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by WILLIAM - 24 February 2022
" Auto Europe was fantastic. One third of the cost of the same car if you walked in directly. "
" Lots of attempted upselling. Even tried to add tire chains to price of 35 Euros which was ridiculous. Car was poorly cleaned prior to delivery and no washer fluid for windshield. Many dents and dings which I had to point out. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VENICE, IT - Reviewed by NIKOLAS - 24 February 2022
" As above, this is not Enterprise it is a local company that clearly makes a habit of charging for damage that is existing on their old beat up cars. I am very dissatisfied and hope that Autoeurope steps in to help. "
" This is not Enterprise it is a local company called Locauto. The car was full of scratches and dents and as we dropped it off outside opening hours, they have now charged us for Eur 270 for damage that was there from before. Locauto does not reply to emails and googling to get their contacts it is clear that they do this to many customers. This is a scam and Enterprise should not use them, neither should AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MARTIN - 21 February 2022
" At Check in counter we told the employee we needed snow chains as we were travelling to Livigno and a snow storm was forecasted and it is also by law to have chains in Italy at this time ofyear. We got stuck in ice uphill and when we tried to fit the chains were far too small. Fortunately we found help. We phoned Europecar for assistance to have chains changed several times with no help from them. When we phoned AutoEurope they diverted us back to Europecar. Next day roads were very icy and dangerous Very very unsatisfied "
" We dealt with Europe car "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ANDRUS - 18 February 2022
" Look above. "
" Snowchains were not suitable for car tyre size and we needed them in our way back from mountains, called customer service and after 10min of accepting all sorts of things and waiting got answer that "we have problems with our telephone service at the moment and call back later or send e-mail", very helpful if You have a plane to catch and just sliding downhill with summer tyres, because snowchains could not be installed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 4
ROME, IT - Reviewed by EMILIANO - 16 February 2022
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by VINCE - 14 February 2022
" We had to cancel and rebook. This was done easily and without any charges "
" Fuel was not full and I had to return full Car was overused We were offered extra insurance almost forced to insure. Although we had refundable excess, we were told that we were only covered in a collision with someone else and not in private parkingd "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by IOANNIS - 10 February 2022
" Everything was good "
" The car was very dirty inside "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MILAN, IT - Reviewed by RICARDO - 09 February 2022
" The booking process was really simple and fast. "
" The inside of the car was not clean at all. Not having the car we booked (Peugeot 208) was a little disappointing. The check-in and drop-off process was easy and fast. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ANCONA, IT - Reviewed by LORIS - 02 February 2022
" Slecht "
" Hebben visa denkt niet aanvaard en zo kon ik geen auto krijgen ,maar wel het geld afgehaald van mijn rekening !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by IOANNIS - 30 January 2022
" Ok "
" Perfect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TURIN, IT - Reviewed by BOGDAN - 29 January 2022
" It should have been stated on the voucher that the rental company is Locauto and not Alamo itself. "
" I have booked Alamo, especially to aviod Italian behavior of local companies like Goldcar or Sicilly by Car or others. To my surprise and later dissapointment, I had to work with LocAuto, who wasn't mentioned on my voucher. At the pick-up I had to sign all papers at the counter, including car status. The light in the parking didn't allow a thorough check. At return, as I had an early flight, I dropped the key in the box at 7.40. To my surprise I was charged with a damaged rim 85 EUR and, additional, a penalty accident fee of 70 EUR. I asked for clarification and received a picture of the rim, from where you cannot tell if the damage was fresh or old. I asked for another picture and the explanation of the accident fee, since there was no accident, but I didn't get anything else than a standard answer and pointing to the Rental special conditions. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MARCO - 22 January 2022
" I have been used autoeurope for a quiet sometimes,now, always very professional,reliable and friendly. "
" The counter person was very pushy with selling their insurance trying to make autoeurope looking very unprofessional. She wasn't pleasant. Opposite was the staff at collection and drop off, very good, friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by MARKUS - 18 January 2022
" Renting was without any problems "
" all OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JUAN - 12 January 2022
" excellent "
" excellente "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROSARIO - 12 January 2022
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VASILEIOS PANAGIOTIS - 12 January 2022
" Very nice experience "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 12 January 2022
" I ordered the car same day of rental. The car at last minute was not confirmed, so i had to make another rental to secure another vehicle, as i was going on the plane that day. When i landed, i learned that car was finally confirmed, but we could not fit oue luggage into the car, so we want with another rental company. Europcar was actually very nice about it... however, autoeurope did not refund anything for deposit... almost 600 euros! Very unfriendly service. Will never use it again "
" I ordered the car same day of rental. The car at last minute was not confirmed, so i had to make another rental to secure another vehicle, as i was going on the plane that day. When i landed, i learned that car was finally confirmed, but we could not fit oue luggage into the car, so we want with another rental company. Europcar was actually very nice about it... however, autoeurope did not refund anything for deposit... almost 600 euros! Very unfriendly service. Will never use it again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by RAMUNAS - 10 January 2022
" very good "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ETTORE - 08 January 2022
" Autoeurope is the only site I consider for car rental. All is simple and clear. Moreover, the possibility to modify/cancel the reservation till 48hs before the rental is extremely useful "
" All was simple and quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DARIO - 07 January 2022
" As I said, everything was perfect, probably few more signs about how and where to find the car and more instructions about how to drop off the car since no one is at the drop off station but after all I am very satisfied "
" It took me a bit to find my car, this Is probably not Leasys fault but Linate airport lay out . Maybe few more signs would help better :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENOA, IT - Reviewed by MARTIN - 05 January 2022
" All good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SEAN - 02 January 2022
" Overall easy to book and modify. Received the car I wanted and no issues over the month. "
" Long wait of more than 1 hour to get rental, but staff was excellent once I made up to the counter. Needed to fill the car with washer fluid and adblue. These levels should be checked before rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by PAOLO - 01 January 2022
" very efficient "
" all smooth and great . only the wiper liquid ran out right away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by DARIO - 31 December 2021
" I use the service since many years and I'm very satisfied. "
" The car was in excellent conditions and the team was polite and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETKO - 29 December 2021
" Despite the fact i have booked CDW with my reservation, at the point of taking the car - they insist to pay aditional 99e for full covarage. When i asked if the car was with full tank - they told me yes, but when i got the car and started the engine - the car was 1 bar less than full tank. "
" Despite the fact i have booked CDW with my reservation, at the point of taking the car - they insist to pay aditional 99e for full covarage. When i asked if the car was with full tank - they told me yes, but when i got the car and started the engine - the car was 1 bar less than full tank. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JENS CARL - 23 December 2021
" The car was not very comfortable to drive on dark small Italian mountain roads "
" The car was not in a very good condition. The head lights was not able to be adjusted to give a useful light, they lit up the road just 5 meters front of the car. The adjustment did not work. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by CAROL YEE LIAN - 22 December 2021
" Not recommended. What I paid to auto Europe does not cover my actual rental. The amount difference was not explained to me clearly at all. "
" Very lousy. I paid 760 euro for my rental to auto Europe but Avis billing only showed that I paid 722. There is this difference in fees that are not explained. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by RAIMONDAS - 21 December 2021
" Its fine "
" I over payed on insurance. I payed to you and Centauro. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by MASSIMO - 20 December 2021
" In the midst of a pandemic, i had to miss my flight due to Covid-like symptoms on the day of my travel. AutoEurope refused to refund my money or reschedule for a later date, even when i offered to pay for an extra week... they just had me lose my money... zero consideration, worse experience ever!!! And i have been a loyal customer for over 20 years.... What a big disappointment... oh and arrogant employees to top it off "
" Thrifty is fine but stay away from AutoEurope, their "free cancellation" policy is designed to steal your money... beware, if you should cancel they dont charge penalty... they take the whole amount for the entire duration of the booking... eg a customer can lose 2000 euro and they do not care "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by ALEKSANDRS - 19 December 2021
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by KEITH - 18 December 2021
" My only comment is re the €700 blocked on visa. After a week still not released "
" Very good car and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GEORGIOS - 12 December 2021
" In overall all good except the extra 45 euros insurance I paid to Sixt "
" You should inform me that I should pay extra insurance to Sixt too. I paid 45 euro extra for Sixt insurance. In overall all good, but this wasn't very pleasant! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANDREA - 11 December 2021
" Only the second time in so many years that I am booking with you (even if for a small period I used rentalcars) that I am disappointed Please avoid offering this company. I am an easy customer please believe me it is very bad "
" Please be informed that this company is working without employees and without cars. Okay, let's say very few people and only one car type. When I asked for another similar model they replied that once I booked with a broker they do not give any alternative. Their offer was for a Renegade .. they gave me one TIPO (...) Attention please, this was not the biggest problem. Actually frankly this is not a problem (I am an easy customer) .when I told the counter staff (1 lady. Only one) to claim to managers, she gave me a tel nbr where I was on line for 35 minutes... waiting... . CAR absolutely, totally, unbelievably DIRTY inside-outside . Many damages were not reported in THEIR report (I had to check the car for a long time). Even the key-holder broken (hahaha) . No one in the parking for drop off . I had to call. Nobody replied. I left the car I had to go to the counter desk to deposit keys "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by CRISTIAN - 09 December 2021
" Quick and fast reservation. All good! "
" There was nobody in the airport office when I arrived. Had to go all the way to the parking lot to find someone from the staff and let him know I want to pick up a car. Everything else went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by DANIEL - 09 December 2021
" smooth @ easy "
" everything was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by VLAD - 30 November 2021
" 160 € were just taken from my credit card after one month without any explanation. On the return they said everything is in order "
" 160 € were just taken from my credit card after one month without any explanation. On the return they said everything is in order "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EMOKE - 29 November 2021
" 0 "
" late evening in a dark area ,difficoult check the car. Car was very simple and scrached "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by CORNELIU - 27 November 2021
" Everything was ok only problems with deposit and invoice "
" Dear all i dont understand why i till now did not recieve the deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by KONSTANT?NS - 26 November 2021
" Thanks "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALESSANDRO - 25 November 2021
" it depends, every time it's a different experience. many times I find better or much better deals on rentalcars.com.... "
" the only negative was that the car, with 40k km, had some structural "noise" when starting from 1st gear, as if it had a chassis/gearbox issue of some sort, that kept me a bit worried. nothing major, but the car might need a pit stop at a mechanic. it was clearly not a newer vehicle, but given that keddy is a low cost branch of europcar, I guess it was to be expected. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by ALEXANDRU - 24 November 2021
" booking with auto europe is always easy. prices are fair. the experience with the car itself was way below average "
" we got a car which was several levels down compared to the one that was advertised. it was the same class, however with almost no options (not even cruise control). i was very dissatisfied "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by GEMESIO - 24 November 2021
" Very good "
" Fast pick up and drop off . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by RAY - 22 November 2021
" I have used autoeurope literally 100's of times. They remain my go to rental hire company. "
" Friendl;y and efficient staff - Good reliable vehicles. Always my hire car company of choice "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by LUCIA - 21 November 2021
" Really good car, fuel efficient "
" Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 18 November 2021
" As said above, Auto Europe need to make important matters such as TWO credit cards being required for certain cars, much clearer on the booking and not hide it away on page 5 or 6 of the t & c's which we all know no one ever reads! "
" On arrival I had to wait 40 minutes before being attended to. The queue was so long I didn't notice/couldn't see a machine where you had to take a ticket, and I just went to back of queue like everyone else. Then someone noticed you had to take a ticket and before I could take mine, two people behind me, who hadn't been waiting as long as me, were seen before me! But the main problem was I had booked a "premium car". I hadn't deliberately booked a premium model, I just needed a large SUV (as I was carrying 4 passengers plus me) and didn't even notice it was in the premium category. So they told me it was to be an Audi Q5 (although the picture in the booking was a Citreon DS - which didn't imply a "premium" brand). They told me I needed TWO credit cards. I only ever carry one (plus a debit card), so they refused to give me the car I had paid for. I had hired cars several times from Sicily Car (via Auto Europe) from Malpensa and had NEVER been asked for two credit cars. But apparently it was in the t & c's, and sure enough, he scrolled down through 5 pages and it was mentioned in the very last paragraph. I thought it was ridiculous to hide such an important condition way down the small print at the end. Surely it should be clearly stated at the time of booking that two credit cards are required - as this is such an unusual request for a car rental company to make? I hire cars regularly all over Europe and never seen this rule before. Anyway, after arguing with them, they offered me smaller "non-premium" cars instead and I accepted a Seat Ateca. This meant I had a car considerably smaller than what I booked and paid for, and created a poor impression on my customers whom I was picking up. Then the car had various small dents and scratches, and one particularly large dent in the passenger side front door - again creating a poor impression. I don't really blame the attendant at the desk for refusing to give me the car I had paid for, as he was only doing his job and following the rules, but the rule is, as I said, ridiculous and the person behind me in the queue apparently had exactly the same problem. So Sicily Car should review this two credit card (as no one else asks for it as far as I know), and Auto Europe should certainly make it very clear at the time of booking. So overall a somewhat unsatisfactory experience. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by SERGE - 18 November 2021
" Very positive experience "
" NO PB The car was new (6000 km) The rental process was efficient and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSIP - 17 November 2021
" Greetings! We had a problem while trying to rent two cars at your rental station in Napels, Italy. While trying to leave a deposit, 3 cards got rejected. Paying in cash wasn't a option since the shop was closed at the time we needed to return the cars. We asked for a money refund but the lady working at the rental said she could not help us. I'm kindly asking if it's possible to still get a refund for reserving two cars. Kind regards, Josip "
" Greetings! We had a problem while trying to rent two cars at your rental station in Napels, Italy. While trying to leave a deposit, 3 cards got rejected. Paying in cash wasn't a option since the shop was closed at the time we needed to return the cars. We asked for a money refund but the lady working at the rental said she could not help us. I'm kindly asking if it's possible to still get a refund for reserving two cars. Kind regards, Josip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VITO - 16 November 2021
" Ottimo "
" Ottimo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PIETRO - 14 November 2021
" AE is a good service, but this time I got a real POS. I would have preferred paying more for a vehicle that I was not embarrassed to be seen in. "
" The rudest, offensive agent I've ever dealt with. Could not get their name. Plexiglass wall between us probably kept me out of court. I will never rent from Sicily by car again. Car was a POS. Driver side panel was wrecked and pushed back into position. Scratches were many. Embarrassing rental. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by PANAGIOTIS - 12 November 2021
" As a service good but as I mentioned before not all charges were visible or known ahead. "
" Not all charges were visible and known from the beginning, especially the extra insurance required. I have received 3 charges on my credit card of 39 euros each for traffic offences with no other communication or reference to prove such offence. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by EGIDIJUS - 12 November 2021
" The Ad Blue tank was empty. The wipers need to be replaced. The windshield was dirty from inside... "
" It was not easy to find the car rental office after landing. There was also no transfer from the airport at 9 pm. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MINETTE - 12 November 2021
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MIHAI RAZVAN - 12 November 2021
" None "
" Damage report was not in english, windshiled fluid was empty, on a rainny period. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by MONIKA - 12 November 2021
" I was satisfied with the service I got from Auto Europe, but I have to decrease your rating because of the horrible experience I had with SIXT Italy car rental at Bari airport. "
" My experience with SIXT IT is really horrible, not only due to inconvenience at the desk (the staff made an extreme pressure on us to pay for additional insurence what we finally did because we were told that otherwise we are not allowed to rent a car) and then with car rental itself when we had to return 2 cars because of bad/poor status of the car and this procedure took 3 hours. The next day we got an email from Customer service with apologies for this situation and they offered us a 98Euro discount. This discount was not calculated in the final invoice, my credit card was charged with the full price, I already claimed it by email 2x but with no response from the Customer service. I consider this aproach as extremely non-professional, dishonest to client and generally not acceptable. If you could help me to solve this situation, I would be very grateful. Monika Cerna "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by HANNA - 11 November 2021
" Based on peoples experience with rentslist cars in Sicily I was prepared to be extra careful. However the overall experience was very professional, smooth and friendly. The car was clean, fully tanked as promised. Staff was very helpful and fast working. Compliments! "
" Based on peoples experience with rentslist cars in Sicily I was prepared to be extra careful. However the overall experience was very professional, smooth and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IVAN - 10 November 2021
" Easy and fast "
" The car was almost new and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIHAELA MARIA - 10 November 2021
" Always best price and reliability. "
" I booked a car with GPS and I got one without it and without telling me at the counter about this. Back at the counter they said they do not have any other car but to change for a much bigger one. I declined, and hope the GPS will not be on the final bill. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JOSEPH - 10 November 2021
" Truly customer-centric. "
" A smooth and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DOVYDAS - 08 November 2021
" Very bad experience. Cost a lot of money. Not the way how broker service should be managed "
" Very rude administrator, not helpful and shouting on the desk. Autoeurope didn't helped to solve a problem. It was a last time I used a rental with Autoeurope, because no one takes any responsibility. Sicily by car blaming Autoeurope, autoeurope explaining that it's is not their fault. And it is not the first time. Same I had in Dennmark. Two years ago Autoeurope service was in high level, but today I will never risk again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by CRISTIAN - 08 November 2021
" Everything was ok. "
" I upgraded to a bigger car. They said the cost will be 50 euros +taxes. The final cost was 70 euros. This new car had very used tires on front and that was a problem on highway in the rain. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ANITA ANTONIA - 07 November 2021
" same "
" I couldn't receive the car I paid for as I had only debit card and so you also refused to ensure refund for me. This is not client-oriented operation at all and I will never be Leasys's customer in the future again. Unprofessional communication and informing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by CATHIA - 06 November 2021
" The seats of the car were soaking probably with the rain so we ended up with wet trousers for the first part of the journey . Apart from that it was ok. "
" The seats of the car were soaking probably with the rain so we ended up with wet trousers for the first part of the journey . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TREVISO, IT - Reviewed by ADRIAN - 05 November 2021
" All went excellent. "
" Very good staff . Very good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NIKOLAOS - 05 November 2021
" Good prices. Easy reservation. "
" Excellent service at Ciampino and Fiumincino Airports. Both officers were fast and professionals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEXANDRU - 04 November 2021
" Good experience. Nothig to blame "
" Good experience. Nothig to blame "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JAN - 04 November 2021
" Auto Europe was not able to make a small change of the drop-off station even a few days in advance. It didnť work, neither on-line nore by phone. This is strange, because it was very simple for the Sicily By Car officer at the counter. "
" The officer at Termini handover-counter of Sicily By Car was very helpful. On my request, he changed the drop-off station from Fiumicino to Ciampino Airport without any additional fees. This was great help for me. On the other hand, I am little bit nervous about the EUR 1.000,- safety deposit which is still hanging on my Visa card account as "payment pre-reservation" even 4 days after I returned the car without any damage or any other problem. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by INDREK - 04 November 2021
" OK "
" All good, worked as expected. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAULO - 04 November 2021
" after I am given answers for the reason for the unexplained debit, I will give feedback!! "
" I was charged an amount of about 60 euros, debited from the deposit, without any explanation or reason. The car was delivered before the contract date, with a full tank and no damage. This is abuse and misconduct. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by MARIO - 04 November 2021
" A very positive experience with a very efficient, fact and environment friendly vehicle. I was very satisfied by the overall service. "
" While the overall experience was very positive, I have to say that I was very disappointed by fact that I was charged an extra 36.60euro at Europcar front office for an after office hours fee due to an unexpected delay. Having said this I would like to complain about the charge and expect a refund of the fore-mentioned amount since the voucher document stated that offices at Perugia Airport opened till 19:00 not till 18:00. I had put my mind at rest that I would had made it on time. I already sent my complain through Auto Europe website for which I did not get any feedback yet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by EVGENY - 03 November 2021
" All good. "
" Everything was good. Only the car wasn't clean. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by KAUPO - 03 November 2021
" Everything went very smoothly. "
" Picking up the car was very smooth. When returning the car, it is often a challenge in airports to find the entrance to the return parking. Same in this case, although we did manage to locate it already with the 2nd round. :-) it would be advisable to use bigger signs or enter the exact location for the return to the NAV of the car as the Home address for example to make this more smoother. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by JELENA - 01 November 2021
" clean new car, no problem, I will be back "
" Everything was quickly and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by ADRIAN - 01 November 2021
" As always, Auto Europe did its job well. Next, it is about the kindness of those at the counter who are not always as they should be. They are often rude and even aggressive. "
" Everything went normally. Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JEAN - 31 October 2021
" ee "
" ee "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by TAKUMA - 30 October 2021
" Avis is good but Autoeurope is so bad. "
" Avis so nice but the autoeurope is shit.They do not take phone call and it is really troublesome when we would like to make changes of the reservation. Then I called directly Avis and everything goes well after that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ZLATKO - 29 October 2021
" I booked this car with Auto Europe, ended up dealing with CENTAURO, I dont know whos fault this is but I would NOT recommend any of them to you. I ended up with a much more expensive car and a final unforeseen expense (50€). "
" At arrival, Cantauro was hard to find and took very long to fill all info and get the keys. Beware of security deposit, you have to have same credit card for renting and 'security', so for a week of rental you will be authorised for 2000@-2500€ (with security). Not ok. We could't make a credit card resevation that big so we payed additional 270€ for the car insurance. Car was fine, almost new and in perfect condition. Drop off was the thing that bothered us. Stuff simply didn't want that we check the car together. So we left the keys, I made few pictures of the car 'just in case' and left Sicily. 2 month later I was supriced with withdrawal of 50€. Damage they say. Not true of course. I booked this car with Auto Europe, ended up dealing with CENTAURO, I dont know whos fault this is but I would NOT recommend any of them to you. I ended up with a much more expensive car and a final unforeseen expense (50€). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ANNIE - 29 October 2021
" Easy booking and clear documentation "
" Nice people, smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by IGOR - 28 October 2021
" Dear Gold Car and Autoeurope! I thought cases like mine are no longer possible. I have traveled for 30+ years and never seen anything like this, even in developing countries. I reserved a vehicle at GoldCar through Autoeurope. At no point during the reservation process was I alerted to the fact that an International Drivers Permit (in addition to my US driver's license) was a GoldCar requirement. When I came to the desk at GoldCar in Bologna, I was told that I cannot have a car because I did not have an International Driver's Permit. I was, of course, upset that I had not been informed clearly about this - the only place I was able to find reference to this requirement was in the voucher document when I was asked to review it at the GoldCar desk in Bologna; i.e. even I wanted to know about this requirement, I could not because the voucher was e-mailed to me after I had paid for reservation to AutoEurope. So, I have no car. But, this is not where the story ends. I asked GoldCar to please return my money so I can go to another car company in the airport and try to find a car (by the way, no other company I spoke to that night - Hertz, Budget, Avis, Sixt, etc. - required a Internation Drivers Permit!). But, GoldCar staff said, "Sorry, we cannot refund you the money". I was outraged - you are not giving me the car, AND you are not giving me back the money!!?? Then, GoldCar placed a call to AutoEurope and AutoEurope representative confirmed that they, as well, would not refund money!! They/you simply refused without providing any reason. Of course, I immediately filed a complaint with American Express for fraud and my lawyer is writing a complaint to ECRCS and local police in Bologna. I am also going on Facebook with a campaign exposing this fraud to your prospective customers. This is pure extortion, and you all should know it, and pay for it. "
" Dear Gold Car and Autoeurope! I thought cases like mine are no longer possible. I have traveled for 30+ years and never seen anything like this, even in developing countries. I reserved a vehicle at GoldCar through Autoeurope. At no point during the reservation process was I alerted to the fact that an International Drivers Permit (in addition to my US driver's license) was a GoldCar requirement. When I came to the desk at GoldCar in Bologna, I was told that I cannot have a car because I did not have an International Driver's Permit. I was, of course, upset that I had not been informed clearly about this - the only place I was able to find reference to this requirement was in the voucher document when I was asked to review it at the GoldCar desk in Bologna; i.e. even I wanted to know about this requirement, I could not because the voucher was e-mailed to me after I had paid for reservation to AutoEurope. So, I have no car. But, this is not where the story ends. I asked GoldCar to please return my money so I can go to another car company in the airport and try to find a car (by the way, no other company I spoke to that night - Hertz, Budget, Avis, Sixt, etc. - required a Internation Drivers Permit!). But, GoldCar staff said, "Sorry, we cannot refund you the money". I was outraged - you are not giving me the car, AND you are not giving me back the money!!?? Then, GoldCar placed a call to AutoEurope and AutoEurope representative confirmed that they, as well, would not refund money!! They/you simply refused without providing any reason. Of course, I immediately filed a complaint with American Express for fraud and my lawyer is writing a complaint to ECRCS and local police in Bologna. I am also going on Facebook with a campaign exposing this fraud to your prospective customers. This is pure extortion, and you all should know it, and pay for it. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by VILLE - 28 October 2021
" Goldcar didn't have the car I had rented. Because of waiting such a long time to their counter, some 2h limit exceeded and they got really difficult. Goldcar staff said that they don't need to give me the type of car I had rented but they give a small car where I cannot fit my family. Only when I agreed to pay 60% extra, I got a car. "
" Goldcar didn't have the car I had rented. Because of waiting such a long time to their counter, some 2h limit exceeded and they got really difficult. Goldcar staff said that they don't need to give me the type of car I had rented but they give a small car where I cannot fit my family. Only when I agreed to pay 60% extra, I got a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by LIDER BARAN - 28 October 2021
" All aspects of the rental went smoothly. "
" Very professional servjce "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSE - 27 October 2021
" Everything ok, no problems.. "
" Car with some scrates "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by VICTOR - 24 October 2021
" Very good "
" Good experiencei "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IGOR - 23 October 2021
" I hope my experience will be useful "
" I am very unhappy with Sixt! When issuing a car, a contract is not provided, but only their employee fills in something electronically. And after returning the car and leaving for another country, the amount for some incomprehensible services is withheld from my deposit! It's outrageous! Pay attention to unforeseen additional payments !!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JOHAN - 20 October 2021
" Smooth process, no surprises and friendly and helpful staff. "
" We did not get the car we'd booked but something similar. Very please with the follow-up the next day asking us whether we wanted to change to our original car type when it became available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by THOMAS - 19 October 2021
" Absolutely no problem at all. Very happy with the service. "
" Absolutely no problem at all. Very happy with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDRIY - 18 October 2021
" Did not like time is open "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TAL - 17 October 2021
" See above. We are extremely disappointed. "
" Not only that I won't recommend Budget to a friend I will advise, strongly, to any one I know not to use Budget or Avis or any big rental firm of that sort. 1. We didn't like the car 2. We didn't know that we're buying insurance from you and from Budget. 3. Budget charged us an outrageous for a small scratch 4. The total amount of the rent has been unclear. 5. The personal at Orio al serio airport were rude. We didn't get the car that we ordered. Yes, we know, it can be a "similar" but why the similar car is always "fiat 500"? when we asked the clerk at the counter he said "this is Italy" - no one had offered us a Lamborghini, Ferrari or even an "Alfa romeo" it is always, always fiat 500. We don't like fiat. We didn't understood that the all inclusive insurance that we had bought was bought from you - "Autoeurope" not from Budget. That's annoying. Especially when Budget gave us a very bad service. When we returned the car we found out that there was a new (minor) scratch over the back left wheel. We didn't see it before, and we were surprised by it - however we understand that it's not Budget's problem. The person at Orio al Serio airport hardly talked to us, showed us an app and told us that we have to pay more than 500 euros. Fixing that kind of a scratch costs no more than 100 euro. But nobody was asking us - he told us we must pay and we must sign in the app. And finally - we had made a deal with you for the price of the rental car - 187 euros. We knew that we might have to pay for additional driver (Why??? how does it increase your risk?) and we were ready to pay this amount. However those 187 euros with the additional driver fee are nowhere to be found. A simple understanding of how much we had paid is too much, I guess. We are extremely disappointed and will never rent a car from you or from one of the big rental companies. We will always use the local small companies. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by ROBERT - 15 October 2021
" Very good, from the very beginning. "
" Very good, from the very beginning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DARIUS - 14 October 2021
" No real decision power - neither to influence AVIS nor to propose another option for the same price Hiwever, customer support was rather nice and proposed to fill out the form So - please solve my request regarding refunding a.s.a.p. thanks. "
" My flight was delayed, and AVIS did nothing: - didnt wait for us to come when we landed. Flight's information was included in the voucher - didnt even pick up phone when I rang to annouce them about our delayed flight - and they even didn't give me the same fucking car next day morning, because it was.. another day "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by OLIVER - 13 October 2021
" Its a scam where they make the card block huge to push you to overpriced insurance "
" Overpriced insurance of huge block on card makes for very mafia style business "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PAOLO - 13 October 2021
" old battered car.... not worth the money "
" Poor car conditions. Massive dents and scratches on both sides. Interior was stained. "change oil " light was on when I picked up the car! Worst car I have ever rented "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ARVYDAS - 13 October 2021
" Thank you, everything was fine and without any problems. Arvydas "
" The car rent process was without any problems. Quick and easy. The car was in a good condition. Thank you. Arvydas "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by POPA - 12 October 2021
" the car was ok "
" I have been charged twice for the same care rented i.e. Euro 158.31 to Auto Europe in 03.10.21 and Euro 165.91 to Avis rent a car in 09.10.21. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by MANUELA ILSE - 11 October 2021
" I did not receive any invoice from You. Could Zou please send me and email or tell me how it works? Thank You very much! "
" Exactly the car I ordered. The handling is very easz, no waste of time. Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PETR - 10 October 2021
" Auto Europe is fine. "
" Very good car but completely unhelpful staff. We had to do self services about new scratches and send email somewhere (there was no person at pick up place to do it). Nobody answered our 3 repeating emails about it. 5 days rent was for 100 euros total which was fine. Then our airline postponed our departure 4 hours later. We asked Goldcar to kindly postpone our drop off also for 4 hours later. We were ready to pay one extra day of rent but Goldcar asked 100 extra euros for that 4 more hours!!!! Absolute scum. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by ADRIAN - 08 October 2021
" As always, booking with AutoEurope is a pleasant experience "
" Pick up was smooth. Polite staff with no undue pressure to buy extras. Car was very clean and in very good condition. Drop off smooth and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALICE - 08 October 2021
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by PIETRO - 07 October 2021
" molto molto soddisfacente "
" gentilezza e voglia di risolvere i problemi "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RODOLFO - 06 October 2021
" NA "
" NA "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by CRISTIANO - 03 October 2021
" Good, except that thing of adding the insurance explained above "
" They strongly suggested me to add a kasko insurance on top of what I had already payed to you, and in the end I did it. But it sounded a little bit malicious. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by LEONARDO - 01 October 2021
" My experience with the service has been terrible. There isn't any customer service assistance. "
" My flight was cancelled the same day I have to pick up the car. I've lost all of my money. It has been impossible to contact both the booking service (Auto Europe) and the Car rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLEGS - 28 September 2021
" I booking online one class of the car, but actually never get it for this price, always respond that no such class of the car, choose another one. Upgrade or downgrade but with a new rates, not Internet rates. Could you advice please? "
" I booking online one class of the car, but actually never get it for this price, always respond that no such class of the car, choose another one. Upgrade or downgrade but with a new rates, not Internet rates. Could you advice please? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KENNETH - 28 September 2021
" Satisfactory experience. "
" All as was expected. Have used them many times. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by VALDAS - 28 September 2021
" Stuff was great, whole process was very pleasant and fast. One thing though, I arrived 30min earlier and needed to wait,because they could not give me car earlier than time booked,weird. "
" I was served by Avis, its was very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDRES - 27 September 2021
" Our flight landen in Bari instead Napoli. When we got to Napoli car rent was closed. Next morning in Budget we got information that our rental agreement is canceled. They asked 300 eur more for car. Last evening we tried several times to call them but nobody didn't andwer to phone "
" We have problems caused flight diversion "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MIKELIS - 26 September 2021
" Easy to use, clear rules but have to read rules carefully written with small letters" as well. "
" Car was clean and in good condition, good offer of fuel refilling in case not returned empty. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GEORGI - 26 September 2021
" Acceptable value. Good car. I would recommend possibility of online check-in - to minimize the waiting time and to increase the efficiency of the staff. "
" I was not able to perform a online check-in and save time, both, of the counter staff and myself. I have provided reservation number on the online check-in form, but I have received a message that this number can not be retirved. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARCUS - 26 September 2021
" I have used Autoeurope many times, and always purchase the additional insurance. I was concerned to discover, on checking the small print of this, that because the car was returned out of hours, the insurance will not cover any claim by Europcar. I am very disappointed to learn this, and am seriously considering not using Autoeurope again. "
" The car had some significant damage, and some small scratches on the rear bumper, from luggage loading. In view of the major damage, and the size of the bumper scratches, I did not report the latter. After returning the car, I received a report noting the scratches on the bumper as new damage. I am now concerned that they intend to make a charge to 'repair' these scratches. If this occurs, I will never use Europcar again. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by TOMAS - 26 September 2021
" All smooth "
" All smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EREZ - 25 September 2021
" Could not modify the voucher "
" Svis service was very efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ELIZABETH - 24 September 2021
" 5 Star experience from beginning to ending! "
" Excellent customer service! Superb car, easy to drive and comfortable. Pick up and drop off were simple and staff was welcoming and professional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDRII - 23 September 2021
" I hope AutoEurope will react properly to my claim, to be submitted shortly by email, and will reimburse the extra charges imposed by Budget. In this case, I will be further using AutoEruope for my next bookings. If not I will be protesting such charges and will stop using the services and advise my friends accordingly. Hope for your understanding "
" My Booking Confirmation 18731923 was for the car of VOLKSWAGEN T-CROSS (or similar) AUTOMATIC. When I reached Budget in Milan Malpensa it was more than 1.5 hour waiting line (although I indicated my arrival time). Then, I was told Budget does NOT have my car or similar. From all automatic gear cars they had Polo, but could not offer me because of my large bike case (it was the main reason to chose VW). And the only option they offered me was Mercedes Vito for additional payment of eur 75 for 3-days. Accounting also for fuel upfront payment Budget charged me additional EUR 213.15, which I had to pay. In addition, upon car return they found a small scratch of plastic of right car mirror, which I did not notice at the beginning and I had no incidents on the road and car was parked for 3 nights near hotel (not going anywhere). Budget charged me eur 127.33 for this scratch, despite I had SuperCover Package. I will be protesting these charges and extra payment for the car upgrade since it was Budget failure to provide me with the ordered car or similar. Vito consumed more diesel and was by far less convenient car to drive for one person. I will send separate email with documents to AutoEurope with the claim. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TREVISO, IT - Reviewed by DAVID - 22 September 2021
" as above. "
" i booked a vwagon Tauran and got a station wagon volvo, these 2 are in same category, but the Vw is much bigger booth. we did not fit all the Luggage we had to rent a taxi as well. This would teached me a lesson from now, that the category is what you get not the same car, but in my opinion paying 780 euros for 9 days was not cheap . "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALOJZ - 22 September 2021
" Check-in was disaster. The desk lady was totally unefficient. Car had undocumented dents. Had to go back to fix it. No more. "
" Check-in was disaster. The desk lady was totally unefficient. Car had undocumented dents. Had to go back to fix it. No more. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ALEXANDROS - 21 September 2021
" I FEEL VERY RELAXED WHEN I BOOK THROUGH AUTO EUROPE. RELIABLE AND HELPFUL !!! "
" I SPEND ONE HOUR AND HALF TO PICK MY CAR AT MALPENSA AIRPORT !!!!! I MISSED A VERY IMPORTANT MEETING DUE TO THE DELAY. THEY CHANGED 4 TIMES THE CAR THAT THEY OFFER ME AT THE BIGGINING AND AS A RESULT I HAD TO LOAD AND UNLOAD MY SUITCASES FROM A CAR TO THE OTHER CAR AND TO THE OTHER 4 TIMES !!!!. ΙΤ WAS REDICULΟUS !!!!!!! "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by CAROL - 21 September 2021
" Usual excellent service. "
" Very good service overall and excellent on return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MARIA - 21 September 2021
" Car was almost new. If I had to do another rental for sure I would choose same. "
" We had to wait 1hr 15min to collect the car. We had all documents ready but still had to wait. No fast lanes for who has booked already. But after that it was all good. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by VLADYSLAV - 21 September 2021
" Its hard to recommend it now, given your partner company didnt give any car hence didnt have any rental experience "
" I wasnt not given a car by Budget. The reason that I was given is that my credit card didnt have my name stated on it and Budget rejected to take credit cards of any other passengers. Counter near it Sicily by car rented me a car without any issues. I would like to claim refund given no Car was given to me even though I hd all required documents and valid Credit card issued in my Name (had confirmations from the bank that the card belongs to me and its my bank who just doesnt print name directly on the card) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by TZENKA - 19 September 2021
" Nothing special - satisfied! "
" Very good service at the airport! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by VITALI - 18 September 2021
" Very good. "
" This is my second booking with Sicily by car. Previous time was very good, but this time was horrible. 1. Unorganized queue at the rack. It is unable to understand who is last and e.t.c. 2. The car was booked with credit card, but at the counter they told that this card is not suitable and they need other credit card. My wife gave them her card and they took more 70 EUR for the second driver. 3. The car was all in damages. 4. A light bulb was burning that the tires were incorrectly inflated, but they told that they couldn't do anything. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by PETER - 16 September 2021
" I hope that the charges can be reversed. "
" I sent an email to Auto Europe reservations concerning extra charges I received from Sixt. I also sent a message to Sixt directly. I cannot give a positive review at this time because the situation has not been resolved. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXEY - 16 September 2021
" For many years I have been ordering cars from Auto Europe, a good selection of cars, affordable prices, good support. The only difficulty that I have faced lately is that the actual addresses of the offices of companies that provide cars for rent have not always been accurately indicated. Sometimes it is extremely difficult to get to the office, because in the airports of Italy such information or special signs are missing. But there is also my fault, every time I want to write that the address was different, but when I return it is forgotten in the hustle and bustle.Also, I do not understand the promotion for registered customers (now they write 25%). The car rental prices when I checked did not change after I logged into my account. "
" Good day! I have used Maggiore services many times and loved this company. To my regret, this time (Booking Confirmation 18710047, Voucher_EU18710047) an extremely unpleasant situation developed. Upon receipt of the car, I checked it and did not notice any external damage. However, when I handed over the car, a Maggiore employee pointed out to me a small scratch hidden inside under the front bumper on the left. And motivating this, he debited 200 euros from my card (dividing it into 3 parts). But I have no doubt that I could not have caused this damage. Because 1) The car was used only to get from the airport to the house and back. At the same time, my house is only half an hour from the airport. And before returning to the airport, the car was parked on a private house plot, completely flat, it could not be damaged. 2) To see the scratch that the employee of the company showed me, I had to lie on the ground, nevertheless, the employee who took the car immediately went to these damages. 3) The damage is extremely small, only affects the lacquer coating and does not affect the paint. It is hard to see that a company employee had some difficulty in choosing the lighting so that it would somehow be reflected in the photo. 4) Thus, I got the impression that employees are deliberately deceiving customers. They suggested that I complain to the company, apparently knowing that I would not be able to do this. Making an appeal to the company is possible only after specifying the booking number and the customer's last name. And my appeal is not accepted, indicating that the order number or Surname is incorrect (https://www.maggiore.it/en/if-you-need-help/online-assistance/). In this case, I indicate the data from the contract issued by the company (enclosed). Perhaps you have Maggiore's email address to contact them. If the situation does not change, I would not recommend such a company to anyone. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by CATHERINE - 16 September 2021
" All car hire companies are sharks, but hiring a car abroad is very often vital. Buy insurance before you leave your home country. "
" In Italy there are many roads which are not made up. I know from previous experience that car hire companies may charge for possibly chipped paintwork on the undercarriage. I arrived at night and had a long drive ahead of me, so I could not take photos of the undercarriage - so I took out the full insurance. It was incredibly expensive @ €30 per day. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CIPRIAN - 15 September 2021
" Very bad ... "
" They take money from my card without telling me and I have no idea why "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ERKAN - 15 September 2021
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARIO - 14 September 2021
" No problem with AutoEurope. See may comment on Maggiore. "
" I booked with Maggiore as it was shown to have its desk in the terminal. Unfortunately the Maggiore desk was closed with a sign to go the AVIS desk (nearby in the terminal). No problem up to now. However, the AVIS staff entered some initial information about my reservation in his computer and asked me to wait for the phone call of Maggiore to finalise the rental contract. After 15 minutes of wait with no call, I complained and the AVIS staff started calling the Maggiore staff . Eventually it took me about 30 minutes to get the paperwork done. In the garage, I was given a car that required a motor oil change as indicated by the light on in the dashboard. They eventually gave me another car. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENOA, IT - Reviewed by JAMES - 14 September 2021
" Looking forward for the next trip with Keddy "
" Overall it was a very satisfactory experience , this was the first time I rented a car abroad. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by HALÁSZ - 14 September 2021
" Everything is ok "
" Exellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ARTEM - 14 September 2021
" Everything is ok... The car was recieved a bit dirty with several scratches and visual signs of small accidents, done previously, but everything else - is ok. The car was technically ok and the rental was ok. Highly recommend! "
" Fast service, easy, good car but slightly dirty and scratched (as always in Italy). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PERUGIA, IT - Reviewed by SAMUEL - 13 September 2021
" . "
" . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LUBOS - 13 September 2021
" no comment "
" 5.9.2021 at 11,00oclockwe need to wait one hour to take auto..Terrible.One man was there and a lot of customer need to wait.. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by EMILIA - 13 September 2021
" I would rent again from Europecar "
" Everything was OK. Nothing to complain about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by COSTIN GABRIEL - 12 September 2021
" N/a "
" I booked a small car but they provided a big one "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by PIERRE - 11 September 2021
" Big deception because of the problem with the credit card. We had 6 different credit cards but non of them was a gold card. We were very disappointed about this, and the lack of refund possibility adds to our deception and disapproval. We feel like being swindled ! The car we received was smelling (cigarettes) ! "
" Deception since we could not get the car we selected previously. A gold credit card was needed for the category of cars we selected. We had not been informed about this. We had thus to select a car in a lower category but the office refused to refund the rate difference. This is a very deceiving experience. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BEAT - 11 September 2021
" We shorten our rental period and got refunded within 48 hours. Will definitely used their service again. "
" It would have being 9 stars if they could accept credit card of wife ( same account ) eventually we have to pay for additional driver ( quite expensive) and the fuel Charge for full - empty was expensive, but it did save us time looking for gas station. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by DOROBAT - 10 September 2021
" For all my request the only answer auto europe had for me was to make another booking, at an extra cost, of course. I m not coming back. "
" Because the flight was late, at the counter told me that they don t have the car i booked and i have to take an upgrade or wait for another 2h. I accepted the upgrade. I was supposed to pay 8€/day extra. After i checked my bank statemment i noticed i was charged 10€/day. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MAREK - 08 September 2021
" Booking was easy. "
" The car was just had an accident and was not repaired. Not only dents, on one side stain was even torn. The car was making strange noises from time to time and I was afraid it can broke down any time soon. The tank was not full as stated in the contract but only 2/3. The car was the "cheapest and sh...est" available, namely Fiat Panda, which is indeed "or similar" to Lancia which was on the reservation, but it is definitely not a car anyone would desire as a replacement. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by RALUCA - 08 September 2021
" Please read the abouve comments "
" :( given that we took the car from another city and we did not know nothning about Malpensa airport, it was very difficult for us to find the address or location to leave the car. We lost an hour. În you flyer we did not find any return map or adress of the location and on the Phone no one answer. Another asdvice is to White on the flyer some sugestions about the nearest petrol station of the return location. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 9
BARI, IT - Reviewed by DAN - 07 September 2021
" Nice car.....not clean !! "
" Overall a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by TIMO - 07 September 2021
" Auto Europe experience was great "
" I booked Mercedes A class, received Ford Ecosport. Alright, that was that "...or similar..." condition, but, cmon, there is a difference between MB and Ford. Office was crowded and waiting period to sign the contract took almost an hour. Contract signing process itself, was quick. Car was not new with 1l 'sewing machine' engine. The process was ok, but experience was not good - it wasn't bad either, but I'd rather try other company than Avis next time. Drop-off was easy and as I didn't have time to refill gas, the charge for refill was also ok. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by DANIILS - 06 September 2021
" Nice. "
" Nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AURIMAS - 06 September 2021
" Short queues at the desk (if you hurry up after landing), car was ok except tires was already at the limits. "
" Overall car was ok, except tires. Front tires were already at the limit of the grip marks. One of the rear tire was losing pressure, and we found out that it was fixed with temporary solution. So the tire was not replaced like it should. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALGHERO, IT - Reviewed by DRAGOS-CATALIN - 05 September 2021
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MIHAI - 05 September 2021
" Thank you "
" It went perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DIMITRIOS - 04 September 2021
" The total rental experience would be good if the car did not face some minor problems and be delivered clean. "
" The car was delivered dirty with empty windshield fluid tank. A yellow alarm light, for low tires pressure, was present during all rental days. Otherwise the rental experience would be acceptable. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ROBERTS - 02 September 2021
" - "
" - "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by ANDREA - 02 September 2021
" everything according the expectation, good car, fair price "
" everything according the expectation, good car, fair price "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by AYLA - 01 September 2021
" because of what happened with Avis, I will clearly not book again with them. But also with you because you should have clearly told us that we had to take another insurance. We would never have rented a car. "
" we booked a car with autoeurope with full insurance. But when we arrived at the counter. The woman spoke very bad English and that we were not covered at all. She kept shouting "in case of death". she stressed us out so much that we took the insurance and paid more than 300€ for a car that already cost us more than 700€. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by EDWARD - 01 September 2021
" Autoeurope per se offers excellent service. "
" Value was placed in the middle score because of the high cost of the rental. Condition of the vehicle was very good indeed, only for vehicles which are supposed to be super-cleaned before pickup - it had a receipt from the previous rental in the driver windscreen vizor and fingerprints over the windscreen. Dropoff at Cagliari lacks clarity of how to navigate the road system from the car park to the dropoff zone. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by LAURENT - 01 September 2021
" Very impolite guy at checkin. He was not asking questions, but giving me numbers, as to confirm my phone number and all, but not asking me questions. Counter close upon arrival. Wrongly overcharged for fuel. Will now on rent with an other operator. "
" Very impolite check in counter guy. Seems I annoyed him. Unable to explain himself, very agressive. Will not rent with them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
MILAN, IT - Reviewed by IOANNIS - 26 August 2021
" Very good service and car "
" Very good service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 26 August 2021
" Superb experience with Auto Europe as usual. Very disappointed with AVIS. "
" Car was reasonably new Fiat Panda with 9,000 km on the clock. I think that this was a class of car below what I booked. I booked "Economy" not "Mini". I didn't complain at the desk as I wanted a reasonably small car anyway. The Panda broke down on 2 occasions. The recovery people got it working again the first time. They guessed that the people in AVIS did not connect the negative lead to the battery correctly and that it was not recharging properly. It broke down again. They came and took the car away and promised to send me a taxi to bring me to Brindisi which was over an hour away from where I was. They left me on the street in the 40 degree heat for over 40 mins, when I eventually gave up messaging them and calling them and found my own taxi. I then had to go to Brindisi airport, collect the car (an Opel Corsa, which I believe is "Economy" class i.e. what I originally booked) and then I had to drive over an hour back to my accommodation. I lost a days' holiday because of them. I am still awaiting the refund for the taxi, but to be fair, I don't think that I should be charged for the week's rental of the Fiat Panda at all. How can I escalate this? "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by IVO - 25 August 2021
" Good. But the lady in the shop wasn't nice when I want you staff to go with me to check the vehicle status before I take it so we establish together the condition that its in. I had to ask her politely twice before they came with me. Also let me know when you will free my money the amount of 1050,00€ that is still on your account? Where can I find my invoice for the rent? Thank U! "
" The instructions on the voucher didn't explained well were the pick up spot is on the airport. It says Parking Nr.5 but since this parking is big and rounded we I was struggling to find it. I had to ask many people were it is exactly so I was late to meeting in Rome. Maybe you should add also that is by the IP pump this would so much easier to locate the spot! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by RYAN - 25 August 2021
" The only major issue we had was trying to contact the actual local Sixt office to let them know we would be picking up the car later than planned. The correct telephone number for the Sixt office was nowhere to be found - not on my voucher and not online. All numbers I tried to call forwarded me to the call center in Germany. In the end, we had to physically go to the office a few days before to tell them we would be picking up the car late, because we did not trust that the Sixt callcenter would forward this information in time or to the right person. Please in the future include the actual local office phone number in the booking confirmation. "
" The only major issue we had was trying to contact the actual local Sixt office to let them know we would be picking up the car later than planned. The correct telephone number for the Sixt office was nowhere to be found - not on my voucher and not online. All numbers I tried to call forwarded me to the call center in Germany. In the end, we had to physically go to the office a few days before to tell them we would be picking up the car late, because we did not trust that the Sixt callcenter would forward this information in time or to the right person. Please in the future include the actual local office phone number in the booking confirmation. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by MAXIMILIAN - 24 August 2021
" Can you reimburse the forced upsell of €138 for my trip? Thank you very much. "
" Dear Team Auto Europe, Unfortunately, I felt held hostage at the counter for about 23 minutes with a queue building up behind me, and I was forced to upgrade without remedy. Please let me explain the situation: I was charged €139 extra after lengthy negotiations at the counter. I arrived at the counter and the car I had 'reserved' and even 'guaranteed', according to my reservation, was no longer available. Instead of saying sorry, the counter salesperson, and subsequently also the manager, tried to upsell me... "We are sorry, your car is no longer available. You can however rent a Mercedes E-Class for example. This is €200 extra per day. Either way, you only have automatic cars left, so any car you choose will be at least €50 extra per day, it will be a fantastic car." I refused and asked for a regular stick shift manual. They said they had none available. After kindly requesting again and again, the manager finally agreed to let me take 'another client's' manual Opel Astra Combi. I had to pay €138 extra. Now this is upselling. I had already agreed to upgrade at the moment of booking via Auto-Europe. I accepted to upgrade from Compact to Economy. Subsequently, I have prepaid to 'guarantee' the car. Obviously, I would pick up the car... I had prepaid the car. However, the counter staff was not sure (?!?) and gave my car to another customer. Me accepting the Opel Astra means that I took another client's car. This subsequent customer was probably 'invited' to upgrade as well. This seems to be a systematic sales tactic. > The original booking was €606.92 for 8 days which I had prepaid. > The proposed upsell of was between €200 extra per day to €50 extra per day for 8 days. This represents a 263.6% to 65.9% increase in price of my original booking. > The ultimate upsell of €17.37 extra per day for 8 days that I was FORCED to accept, represents a 22.7% increase in price of my original booking. I understand the practice of cross-selling and upselling. This should be a CHOICE, however. At AVIS, I was FORCED to accept the upsell as there was no equivalent car available. Not only was I denied my Italian make Fiat Cinquecento 500x that I had upgraded to in my booking and that I had prepaid to 'guarantee' my booking, I was subsequently upsold without choice and on the spot and without any remedy. What is more, I had to smile while being upsold, because the counter staff and the manager basically said either you accept the cheaper upgrade or you opt for a more expensive upgrade. This is not upselling, this is extortion... Therefore, I am an unhappy customer and I cannot recommend using AVIS anymore. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by PIERRE-EMMANUEL - 22 August 2021
" I feel cheated by Budget Bari "
" 1. very long line in Bari. more than 90min 2. I did not receive a SUV tiguan. I received a cupra. The desk officer told me it was a SUV. I did not know that brand. when I saw the car, after 90min of waiting time to get the car, no interest to complain. and change at 20.30 3. impossible to reach them by phone to ask reason of the change of car category. 4. charge of 50€ for 4 days of booster. I feel cheated by Budget Bari "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BRINDISI, IT - Reviewed by STAMATIA - 18 August 2021
" Pleasant, would rent again "
" Helpful staff, no concern whatsoever "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by AURIMAS - 18 August 2021
" Allways hiring cars via autoeurope service. "
" Information was not provided about the possibility to drop off key box. drive to airport on 20.30 (working time), but didn't find garage man. Go back with car to hotel and early morning dropped off key. All other services was ok. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by SERGEJ - 18 August 2021
" When I picked the car there was a bit a problem that the fuel tank was on 2/3 and not as declared full. The rest was good. "
" When I picked the car there was a bit a problem that the fuel tank was on 2/3 and not as declared full. The rest was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by TATJANA - 17 August 2021
" everything ok as usual "
" we've got new very good car and even upgrade to higher class. No queue in counter and return, everything fast and without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JACQUES - 16 August 2021
" Reasonable value for money after all "
" Car was very dirty at pick up. Nobody at drop off at 6:35 pm (opening hours till 8:00 pm) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ROME, IT - Reviewed by SILVIU ALEXANDRU - 15 August 2021
" Very dissapointed! I was expecting a totally diferent experience for the amount paid. "
" I received a totally different car than what I paid for and the staff at the parking lot was downright rude. The car was damaged and was not mechanically sound!!! One wheel kept jamming and made weard noises and one headlight was not working. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by OCTAVIAN - 13 August 2021
" YOU CHEAT THE CLIENTS!!! YOU ARE LYERS! I rent from you since 2011. You did this tricks in the past too, but never this far!!! Audi is "similar" ONLY to BMW and MERCEDES. Never with Jeep. In any matter. Maybe in the matter that has 4 wheels too. I will recommend to everyone I know with any ocasion and on every and each social media platform to AVOID YOU! "
" Europecar had a decent behaviour having in mind the fact that YOU, AUTOEUROPE, as brokers CHEATED ME! You made me pay for an Audi A3 Sportback and you gave me a "similar" Jeep Renegade. I have in mind to sue you for CHEATING and LYING the clientele! Jeep is not similar to Audi in any of matters. More, Europecar has NO AUDI in their Bergamo fleet! The counter agent confirmed me twice. I have her recorded on my phone. I am so very pissed off!!! Expect a law suit for CHEATING and LYING!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by WOJCIECH - 09 August 2021
" Auto Europe? I wouldn't book car rental abroad with anyone else. "
" While car rentals in Italy are in no sense good value in 2021, I must commend the Avis team at Pisa Airport for their efficiency and friendly professionalism. Collection and drop-off were prompt and trouble-free, and the car was brand new, clean and in perfect condition. Full marks to the Avis staff for a first-class service. (Even though prices are far too high this year!) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREAS - 07 August 2021
" Everything was great; there were no hidden costs and we didn't have any incident with the car. The car was as presented in description, almost new. I liked the fact that it was a hybrid, although it consumed a bit too much for fiat 500 hybrid, but I guess that's expected for a fiat "
" Keddy is in fact Europcar. Everything was great, the car was almost new, (only 7800KM) it was clean and ran perfect. At the drop-off there was a guy who waited outside and picked the car. Great experience! I highly recommend europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CODRIN IONUT - 07 August 2021
" Nice "
" Nice "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FRANCO - 06 August 2021
" Disgusted. "
" They do their best to rip you off more euros under the umbrella of insurance and a threat of an exorbitant deposit "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by ROBI - 05 August 2021
" While booking the staff at the counter knows when people want to pick up their car. Please prepare. "
" Waiting for almost 1 HR to pick up the car. Feedback of counter staff: "everybody is coming at the same time" "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HSIEN YI - 04 August 2021
" Smooth experience "
" Great "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by ESKILD - 03 August 2021
" I feel really sad about our experience - my partner has used Europe before and had good experiences; and I've used Avis many times in the US; so I really would like this situation remedied asap. "
" We have been charged multiple times for the car rental, and we received incorrect information from their roadside assistance, leading to significant charges. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STOYTCHO - 03 August 2021
" di not issue final documents "
" very slow service "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 3
BARI, IT - Reviewed by NICOLA - 02 August 2021
" Never again "
" I book the car with my credit card on the name of my husband When we arrived at the counter we realised that my husband did not have his credit card I propose to add me as a driver but they did not accept They did not try to find any solution and they declare that our booking was null and void "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by PETER - 01 August 2021
" Due to vehicle issues a discount of €205 was promised by the Sixt branch manager Luana Imperatore. When will I see this discount applied? "
" Due to vehicle issues a discount of €205 was promised by the Sixt branch manager Luana Imperatore. When will I see this discount applied? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAHUL - 31 July 2021
" Just bad "
" The guy at The counter was so slow and we had some problem with the drivers licence and he could not guve a solution and we stood there for more than an hour and we came to with the solution after all "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by ARMANDO - 31 July 2021
" About Auto Europeu and the reservation, nothinhg to complain. Everything works perfectly. "
" Too long to pick-up the car. Car not very clean. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by JAN - 30 July 2021
" Arrived at 8AM, terminal office closed, no note or anything, people waiting... decided to go to car park dorectly. One member of staff there, but cant provide us the car, we had to wait till 8:45 till his colleague came. We've ordered lancia ypsilon. We've been upgraded to vw t-rock which had 6000km on the clock, but we havn't been happy, as we specificaly wanted small car for narrow town streets. We had third party full cover and all the rest was without any issue, dropping car back at night. "
" Arrived at 8AM, terminal office closed, no note or anything, people waiting... decided to go to car park dorectly. One member of staff there, but cant provide us the car, we had to wait till 8:45 till his colleague came. We've ordered lancia ypsilon. We've been upgraded to vw t-rock which had 6000km on the clock, but we havn't been happy, as we specificaly wanted small car for narrow town streets. We had third party full cover and all the rest was without any issue, dropping car back at night. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by ELIZABETH - 30 July 2021
" Use because of savings over booking directly with car rental company. "
" Having not driven an electric car before or driven in Italy for some time it would have been appreciated if someone had gone over the car features and some driving facts such as speed cameras on autostrada or cities. Although the check in was pleasant it was not sufficient. I had a steep learning curve on the fly that was quite distressing. Also, places to charge the car did not always have the same connections as the cords provided and were quite difficult to find. Again, it was very stressful to find them and be concerned about losing the ability to drive the car. Italy is really not set up in the regions I was (Abruzzo and Le Marche) with many electric car charging stations. I was fortunate to have Italian friends that helped me sort it out. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by LUKAS - 29 July 2021
" Everything OK. "
" New car, perfect comunication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ROMAN - 28 July 2021
" User-friendly application. No problem at the desk. "
" Everything was OK. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREAS - 27 July 2021
" A legal case is launched in association with local police and this site is reported as scam that promotes the electronic theft of potential clients "
" This is a company of thieves that take money from credit cards and when you arrive to the point of car rental say that your card is no longer accepted. This company violates all consumer rights and offer services will illegal Indian crooks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by TOBIAS - 26 July 2021
" Autoeurope rates sixt in catania highly. This does not fit with our experience "
" We waited in line for 2 hours for no reason with only 6 people in front of us. Check in took 20 minuttes pr car for no reason, they had all info already, but wanted everything again. Also wanted to sell all kinds of extras and tried credit card tricks to maximize profit. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by TIIT - 22 July 2021
" Terrible! it is not possible to reach Keddy py phone . Phonecenter (Auto Europe)talked with Marta and she let us twice to hold for 20+ minutes It was very unpleasent communication. Keddy is more or less ok "
" ok "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by PATRICK - 22 July 2021
" I would have preferred the van to have been Manual rather than Automatic, but the fact that the interior was filthy was more of an issue. "
" I asked for a 9 seater van and was given a Mercedes Vito which was good overall BUT the interior was very very dirty. The door pockets had spilt drink from the clients before and the carpeted floor was not cleaned. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JAMES - 21 July 2021
" Very good service. Have been using AutoEurope for a number of years. "
" Recommend Leasys for their service. One thing trying to contact their Rome Airport Office to no avail. Phone never aswered, not even the Manager's mobile phone "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by IONUT CRISTIAN - 21 July 2021
" The experience with the site was fine. The auto europe insurance had a good price and it made a peaceful trip. "
" It was very fine. The desk was easy to find in the airport. The staff was friendly and the car was cleaned and sealed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IOANNIS - 20 July 2021
" Easy na inexpensive way to book a car with refundable full insurance cover "
" Great car just as I have booked it, great staff at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MINDAUGAS - 19 July 2021
" When I was cheated by Sixt rent company, Autoeurope just took their fee and left me alone... "
" Behavior of staff was nice until the moment I refused to buy their insurance. Then open blackmail started to get additional money. Behavior was same as in cheapest rent companies, just absolute amounts are bigger. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FLORENCE, IT - Reviewed by JAKOB - 19 July 2021
" Nice car. Fast drop off. Extremely long process time for pickup. "
" It strange that you only employ two employees when you know 10 different customers arrive with the same plane, and the process is +15 minutes each. The car rented was in need of service and adBlue from the first kilometer... (!) and the registration of scratches and damages was poor.. Apart from that a lovely car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by EMANUEL - 19 July 2021
" competitive pricing, good coverage "
" very quick pick-up and drop-off, car like new "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AURIMAS - 18 July 2021
" We always rentoing cars from airport from Autoeurope "
" Windscreen liquid wasn't in auto. Opel Mokka was not comfortable for us (we ask for Peugeot 208). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TREVISO, IT - Reviewed by TOM - 15 July 2021
" We booked it with a creditcard in my girlfriend's name. Even though she was physically present this was insufficient for the deposit and the employee made no effort to help us otherwise. AutoEurope helped changed the booking to a different firm but it has been more than 16 days and we still don't have the money back that was promised. "
" We booked it with a creditcard in my girlfriend's name. Even though she was physically present this was insufficient for the deposit and the employee made no effort to help us otherwise. AutoEurope helped changed the booking to a different firm but it has been more than 16 days and we still don't have the money back that was promised. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VENICE, IT - Reviewed by MARIA GABRIELLA - 12 July 2021
" Muy buena atención y un auto excelente "
" Muy satisfecha "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AMOS - 11 July 2021
" good "
" Drop Off location in Milan Duomo is a bit problematic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAMUTIS - 11 July 2021
" Super! "
" All perfect, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by STILIAN - 09 July 2021
" Good service "
" Fast service, got also free upgrade, excess block amount was released very fast after end of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAINIUS - 07 July 2021
" Difficult to say something good about experience when I was charged extra almost 100 euros without any explanation. "
" Hello, everything would be more or less ok, except that I was charged 99.79 euros without any explanation. Car renting date 19/06/2021, ending date 29/06/2021, Milan Malpensa airport. contract 20402788, car plate FX132HK. Please, send my money back or explain for what I was charged. Car was not very clean inside and sound system didn't work properly. Every time sound was lowering down automatically after trying to make it louder. Regards, Dainius Barkauskas "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CAGLIARI, IT - Reviewed by RADU - 06 July 2021
" Overall very satisfying "
" My only problem was that I arrived 1 hour earlier and that I had to wait for that our, although the reservation was made for over a month "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GIUSEPPE - 06 July 2021
" Everything perfect, as I learned to expect from Sicily by Car. "
" Perfect as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ONN - 06 July 2021
" Quick and simple "
" The car was brand new. The pick-up queue was too long. Waited too much. At the return, it wasn't clear where I supposed to park the car, and I had to drive around until my son called an attendant to guide me. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANATOLIY - 04 July 2021
" When I asked for help in AutoEurope, I did not receive any support, moreover, the employees of the AutoEurope tried to mislead me. I will never apply to rent a car in AutoEurope again. "
" I was rented out a faulty car "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by DANIEL-MIHAI - 03 July 2021
" Everything fine! "
" Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SEYED MAJID - 03 July 2021
" My car rental experience with Auto Europe company was very productive and satisfactory as the matter of fact i am travelling back to Italy on August 17. 2021, so looking forward to receive special offer "
" I have been using sicily by car for few times during my travel to Italy all services are fully satisfactory and excellent, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CATERINA - 01 July 2021
" Fuel was not full "
" Reliable Company, nice staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by KONSTANTIN - 01 July 2021
" Great experience. Was quick and easy to find, process everything. "
" Great ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAVLO - 30 June 2021
" it was quick "
" it was nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by ALEXANDER - 29 June 2021
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by TARVO - 29 June 2021
" I like to book the car via Auto Europe as I can always see all options together what makes the choosing and decision making much easier and saves time. "
" Very good experience. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by GABRIEL - 29 June 2021
" I had no issue and that's perfect "
" Everything went smooth. The car was brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTIAN - 28 June 2021
" Expensive rent, but the rest was ok. "
" Expensive rent, but the rest was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAZVAN DAN - 24 June 2021
" Quick and effective "
" Good cars, crazy expensive to book another day "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by DEVID - 23 June 2021
" is ok, but new and fashion cars are not raccomender for Sardina roads, why not include pickup? and more adventure cars? Not any one is a fashion person. "
" very new cars and low rise bottom of the car is not raccomanded for Sardinia roads. Better some less fragile car for this kind of country "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MICHAEL - 17 June 2021
" As per 3 above. "
" I felt that the amount charged was quite a bit above previous charges and would have appreciated an extra driver without extra charge. But I went along with this as europcar is my preferred rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by TOMAS - 15 June 2021
" I ordered the car with full insurance, however it was an insurance from third party company not direct from Auto Europe, if something will be happened, firstly the client has to paid the amount and then to claim from AutoEurope. "
" During the pick the car up we had to wait in the que almost 1hour. It's to much during the covid season spend one hour to wait in the que.. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by ANDREI - 09 June 2021
" Very pleased! "
" Mattia, the guy who rented us the car was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ASGER - 08 June 2021
" ? "
" Car dirty outside, Allways have to discuss insurance, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ANTONIO - 07 June 2021
" All efficient "
" Only one employee at the counter, hence no support for a customer in a wheelchair. Otherwise all ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by SHAI - 05 June 2021
" Stressful Expensive "
" The nice lady at the Sixt counter said the insurance was not enough and we added more than double the price to cover any damage to the care. The insurance issue was not clear when we reserved the car. We wanted to change the drop off station and couldn't figure out how to do it through the website. There was not one at the parking lot when we returned the car. No sign, no instructions. We went to check in to the flight with the car keys. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SIMON PETER - 03 June 2021
" excellent service "
" one thing I did not like is that I pruchased to vehicle with zero axcess but when I went at the desk they told me that I still had to pay the axcess and wait for the refund later. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by FRANCESCO - 02 June 2021
" Great experience "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by JACI - 30 May 2021
" Unfortunately not a very professional atmosphere for the rental car return as well as a request for assistance with my login and obtaining a receipt for my rental car. "
" At drop off no one was available in the office as I was told they were at another location and therefore unavailable to check in my car was returning at the hour stated. Over the phone I was directed to leave the key with someone across the street at the coffee bar. I took photos of the car that I returned with a full tank of gas and in good condition however the simple request to have a receipt sent has been difficult to obtain. I did receive a call stating my car was checked in however I need documentation of the return in writing as I requested multiple times and have still not received the receipt. The staff did call to say my car was checked back in at the end of the day so I received a verbal confirmation however no written confirmation has been sent although I requested it over the phone multiple times as well as the following day. Having used this your company and this location multiple times in the past with good success and very friendly service normally, this particular incident with the return has been unfortunately a disappointment and I am unsure I will send other customers from the US. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MASSIMILIANO - 10 May 2021
" It+s not my first experience with Auto Europe. They are simply the best! "
" Very kind personnel. The car was brand new (10 km!). Fast and easy access to all the services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GUILLERMO - 23 March 2021
" At the counter, i immediately called autoeurope to let them know the issue I was having with sicilybycar. As i urgently needed the car, the person i spoke to, told me to accept the car and then submit all the required documents through their customer service department so they can liaise with sicilybycar and hopefully get a refund for the difference in class i paid for. "
" I was downgraded to another vehicle class despite having provided all the documentation (2 credit cards - one which had to be platinum; a valid ID, a return ticket). My luxembourgish driver's license is a recognized european drivers license, still seems not good enough to get the Audi Q5 i paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
VENICE, IT - Reviewed by GIUSEPPE - 24 February 2021
" Great. "
" Very nice desk clerk. Much appreciated upgrade and speed of service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREAS - 12 February 2021
" Ok for service vehicles are in limited range "
" Relatively ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARIA DANIELA - 20 January 2021
" The booking procedure is very easy, prices good and the possibility of cancelling the booking until 48 hours before is an asset in times of Covid "
" As no staff was present when I picked up and gave back the car at the parking, I was unduly charged 647 euros for a damage I never caused. They even charges my card before closing the file and letting me know in writing. Scandalous business behaviour. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by ORSOLA - 04 January 2021
" 24 hours before my flight the country i lived in closed its border and cancel all the flights. I provided Autoeurope with all the evidence and asked for a voucher ( not a refund) and they didn't even read my email and sent me a pre-made text about a non refund policy if the car is not canceled 48 hours before. Clearly they didn't read my email Again the country i live in shut its boarders 24 hours before my flight. I called immediately autoeurope but no understanding on their side. I provided the documents from the ministry in Saudi proving the shutting of the boarder and still no understanding from autoeurope side. Awful service terrible customer service, no understanding during a pandemic . I am long term customer and i am very disappointed by this. I only ask for a voucher "
" very friendly on the phone while autoeruope didn't help on anything and steal my money for no reason. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by DARIO - 25 November 2020
" nothing more to add "
" it's a pity that the car was a bit dented. I would expect some equipment e.g. snow chains (which are mandatory if you drive in 80% of the ways) was already included in the fare. it's a nonsense to almost oblige people to add them on top when customer is at the desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by DARIO - 06 November 2020
" Everything was perfect The staff was proactively supporting my experience. Well done "
" Everything was perfect The staff was proactively supporting my experience. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by FEDERICO - 04 November 2020
" Ok "
" Good quality/price ratio however very long waiting at Catania desk at pick up and car with many scratches (not relevant) and tyres in bad conditions (relevant) "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by STANISLAV - 31 October 2020
" OK "
" Insurance is very expensive. Most probably aggregator is fooling the customers. I've ordered full insurance and then it has been told that full is not full. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALBERTO - 27 October 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARK - 26 October 2020
" Used AutoEurope à few times now and will again. Easy site to navigate with clear info on vehicles and rental terms. "
" Easy, no hassle pick-up and return. Low mileage good condition car. Polite and friendly staff. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PETR - 26 October 2020
" Due to positive test of coronavirus we were not able to make the trip to Italy. We tried to cancel our booking via AutoEurope and also directly with Sicily by car. None of you gave a shit about it and you were referring to each other that it is a fault of either AutoEurope or Sicily by car and referring to your Business terms and conditions. We were expecting a little bit more of your empathy during this difficult situation throughout Europe and we were ready to compromise on some discount refund or voucher for future. What you actually did was that you took/stealed our money and didn´t provide us with any service which is kind of asshole behavior. Sorry but I didn´t trust your argument that during this corona situation you were able to rent the car to other customer when hundreds of cars are staying on your park lots due to travel restrictions and some of the car rental companies already went to bankrupt. So try to think about it. Maybe you will be the next one to bankrupt. Best regards, Petr Pavel "
" Due to positive test of coronavirus we were not able to make the trip to Italy. We tried to cancel our booking via AutoEurope and also directly with Sicily by car. None of you gave a shit about it and you were referring to each other that it is a fault of either AutoEurope or Sicily by car and referring to your Business terms and conditions. We were expecting a little bit more of your empathy during this difficult situation throughout Europe and we were ready to compromise on some discount refund or voucher for future. What you actually did was that you took/stealed our money and didn´t provide us with any service which is kind of asshole behavior. Sorry but I didn´t trust your argument that during this corona situation you were able to rent the car to other customer when hundreds of cars are staying on your park lots due to travel restrictions and some of the car rental companies already went to bankrupt. So try to think about it. Maybe you will be the next one to bankrupt. Best regards, Petr Pavel "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by CECILIA - 25 October 2020
" As I said above, I didn't have problems with Auto Europe but with Sicily by Car. Too long to wait in the queue and the car wasn't that clean when I collected it. I had also rented a car in Olbia early July (with another company) and the car had a couple of stickers saying it had been disinfected/sanitized which I think it's important during COVID. "
" I didn't appreciate the fact that Sicily by Car only had one staff member at the counter at 13h. It took me 1 to 2 hours to collect the car. I can understand they want to save money on staff at lunch time but if they knew that an Easyjet flight was landing at around 13h00, staff members should have been organized otherwise. Only after more than one hour of queuing I saw a second staff member arrive at the desk and things started to move better. If that's the reason why the rental was cheaper than other companies, I prefer to pay slightly more and have a better service. When I collected the car, I didn't think it was very clean either. Now, at time of COVID, they could have done better. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by KIRIL - 22 October 2020
" I have paid 160 euro for a car. When I got to the office the rep told me I cannot have the car since I do not have 2 credit cards on my name. Nowhere was that stated as requirement. There extorted me that the only way to get an automatic car (this was considered a luxury car according to their understandings) was to pay an extra 80 euro for a Ford Galaxy 7 seater car. I lost an hour and a half at the office and the rep there was nothing but unhelpful and incompetent. "
" I contacted THRIFTY since I wanted to have the 80 euros I paid additionally. From THRIFTY were very polite on the phone and I hope the outcome will be positive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
SAN REMO, IT - Reviewed by ROMEO - 22 October 2020
" all simple and fast. maybe, from time to time, you should offer some free upgrades for customers that use the site quite often... "
" i booked a Bmw 1 class and was told that they did not have one for long time so a mini, even if automatic and a bit stronger does not match what i reserved. otherwise very nice, fast and not complicated office... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by MARKO - 21 October 2020
" / "
" I was supposed to get full tank upon pick up which was almost empty. They told me I can bring the same amount on drop off. I asked them for written confirmation while they mentioned it's not needed as they have this in system. When I received the invoice I was surprised to notice they charged me extra 100eur for filling up the car. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
REGGIO CALABRIA, IT - Reviewed by EVELYNE - 19 October 2020
" Great service and value! "
" Great service and value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by COLIN - 15 October 2020
" Stet "
" The collection process could be quicker and the check-in on line does not seem to work with an android "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MARIUSH - 07 October 2020
" I am overall satisfied with my experience. "
" The car was not ready at the picked time, we had to wait until it is washed. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MALCOLM - 06 October 2020
" Auto Europe has been fantastic in the past. I've rented with them several times and especially pleased with "Firefly" My latest experience leaves a bad taste "
" Was unable to take up rental because of corona virus restrictions in Ireland. Canceled my booking. They wouldn't give a refund because I hadn't taken out cancellation insurance. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by JAN - 02 October 2020
" Be as clear as possible whats covered by insurance "
" I dont like when being pushed by tental staff for additional insurance which exactly happend "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by CHRISTOFFER - 01 October 2020
" Next time we will definitely book directly at Hertz or Avis. Never again "
" Already wrote a long email to customer service explaining the situation - no help regardslees "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by VALENTINO - 30 September 2020
" more than expected "
" more than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by LADISLAU ZOLTAN - 27 September 2020
" Very good experience. "
" Very good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CORRADO - 23 September 2020
" It often happens to face rental situations where the renting party is triggering doubts on risk coverage to sell more insurance. I think Autoeurooe should do any effort to priviledge packages towards known reliable customers (history of troublefree rentals) with absolutely no risk exposure whatever the actual rental party says. The way I see it, this is not the case today as bureocracy and misinterpretation can cause feeling of unsecure rentals. When it comes to me, I always seek zero risk rentals for a transparent and reasonable premium part of the package. "
" Overall positive. Courtesy and efficiency experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COLIN - 19 September 2020
" It's all covered in previous comments. I took a lot of time explaining to autoeurope and speaking on the telephone. To have no option other than paying a lot more ... "
" We tried to rent a BMW 1 series and went through a lot of attempted pre collection preparation. We have rented a 1 series before and knew our bags fitted. On arrival in Rome we were presented with the situation of no BMW 1 series and the single option of a lovely Alfa Romeo. Lovely in all ways except cases would not fit. So the option was spend another 250 euros on an upgrade or take a car but not the bags. Ha ha ha. We had to get to my wife's parents house to be present for his hospital appointment so of course we had to pay. Crap experience. Don't think we will ever use sixt or after many years, autoeurope again. I'll just rent what I need. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JESWIN - 18 September 2020
" We had a bad experience in collecting the car. AutoEurope's confirmation message by email mentioned that eventhough we land in Milan Malpensa Terminal 1 airport, we have to proceed to Terminal 2 to pick up the car. So once landed, we boarded the bus to Terminal 2 with our two little kids and pregnant wife and reached Terminal 2. The car rental building was far away from the bus stop and we all walked all the way till there in soaring temperatures. Once we reached there, we saw the Car Rental office closed in normal working hours. We called the car rental company over phone and explained. That's when they told we have to pick up the car from Terminal 1 itself. We had to walk all the way back to the bus stop of Terminal 2, wait for the bus and get back to Terminal 1. Because of wrong information provided by AutoEurope, we were dead tired by the time we reached back to Terminal 1 and had already lost a good 2.5 hours. "
" Overall okay. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by ALEXANDER - 14 September 2020
" The car worked fine. "
" Our flight arrived earlier. Car was not ready. I had to restate all the information that I had already supplied to you prior to my arrival in order to do so Someone from Maggiore called me on my cellphone. In addition they told me That my insurance cover was not sufficient and talked me into adding more. Returning the car they told me I would get the bill by mail. I never got a bill to this day. So I have no idea how much I actually was charged. I am not happy about that "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ANDREA - 08 September 2020
" At the Europcar counter, I did not have any issue "
" The thank was not full, I had to guess on how much petrol to put in in order to do not fill up the thank and match the previous petrol level. Also in this circumstances you never know how much petrol there is left in the current notch the car is showing to you, it could be at the end of it, middle etc. The gentlemen at the drop off did not give me any penalty but I was asked to pay at the counter for the petrol I did miscalculate where perhaps I was not given the best fuel rate. The car was smelling of cigarette, in my mind the smell and the no full tank of fuel it means that the car did not have a proper cleaning the night before. I am thinking the car was returned late and not cleaned professionally at the appropriate cleaning station which for such a company like Europcar it is not an acceptable service, in my opinion of course. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by PRIIT - 04 September 2020
" 90€ extra pay for using a debit card was a disappointing surprise! "
" 90€ extra pay for using a debit card was a disappointing surprise! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by VLADIMIRS - 03 September 2020
" O'k "
" Expensive insurance "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by MIKHAIL - 03 September 2020
" I did not get the car and not get refund. "
" I did not get the car and not get refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by EDIJS - 01 September 2020
" Nice "
" Excellent service due to Corona - no crowd and all staff very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PHILIPPE - 01 September 2020
" all good, just a bit pricey "
" all good, just a bit pricey "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by VLADISLAVS - 31 August 2020
" ojk "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SANDER - 31 August 2020
" The rental companies in Italy do not seem to respect deals made between autoeurope and customers, according to reviews. Therefore it is not a good idea to book through auto europe, because upon arrival the rental company can do anything they want while they still have the customers money. "
" When I came to pick the car up, they asked me 230€ extra + 500€ deposit. I had booked for VW Polo, but the cheapest option they offered was Mercedes C200. Since I could not call autoeurope and the amount could not be refunded, I was forced to pay a large extra amount. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by STEPHANIE - 31 August 2020
" Terrible service. "
" I turned up and the car I booked wasn't available. I then had to wait 40 minutes for the only car available to be cleaned. As I received the key I was then called from the local office telling me I couldn't go anywhere until the paperwork had been filled out. It was now 18:00 and I had booked the car from 17:00. I have still got a block of 500 euros on my credit card after 5 days and I have been charged an additional 87 euros without any email/contact telling me what this is for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANGELA - 26 August 2020
" Excellent service at the pick up "
" Excellent service at the pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TOMAS - 24 August 2020
" Not the best counter experience. Agitated staff, the car was dirty, no washer fluid. Will be monitoring my bank statemets cery closely . "
" Not the best counter experience. Agitated staff, the car was dirty, no washer fluid. Will be monitoring my bank statemets cery closely . "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by ENRICO - 23 August 2020
" I RENTED CARS SINCE 30 YEARS ALSO WITH AUTO EUROPE BUT I HAVE NEVER HAD SUCH A BAD EXPERIENCE AS WITH NOLEGGIARE "
" VERY TRICKY AND BAD EXPERIENCE AT CATANIA AIRPORT. WHEN WE TOOK THE CAR, WE CHECKED THE VEHICLE AS USUALLY, TOGHETHER WITH THE GIRL OF THE COUNTER STAFF WITHOUT ANY DEVICES AND NOT THE WHOLE BODY OF THE VEHICLE (EXPECIALLY THE PARTS THAT YOU CANNOT SEE AND CHECK AT FIRST SIGHT) ON THE CONTRARY, WHEN WE DROPPED OFF THE CAR THEY CHECKED IT BY AN IPAD PHOTO SYSTEM, THE OUTSIDE AND THE UNDERNEATH BODY OF THE VEHICLE. WE ASSISTED THE SAME EXPERIENCE WHEN WE ARRIVED WITH A CLIENT WHO STRONGLY CONTESTED THE PROCEDURE BUT WE DID NOT REALISED WHAT REALLY HAPPENED UNTIL WE HAD THE SAME STORY , WHEN WE DROPPED OFF THE CAR. SO WHAT HAPPENED IS THAT THEY FOUND SOME DAMAGE IN THE PART OF THE CAR THAT YOU CAN SEE ONLY PUTTING IT IN A BRIDGE OR WITH SPECIAL DEVICES AS THEY DID AT THE DELIVERY. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ALFRED - 20 August 2020
" We rented a car, paid in full and now just got a bill from Sixt rental 13 months later. We have never received a previous invoice. We have the paid in full invoice from when we left the car at the airport. How does a company say we have a bill after a year has gone by? Will never use this company again and I intend to write a bad review on their site. "
" We rented a car, paid in full and now just got a bill from Sixt rental 13 months later. We have never received a previous invoice. We have the paid in full invoice from when we left the car at the airport. How does a company say we have a bill after a year has gone by? Will never use this company again and I intend to write a bad review on their site. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ANTONIO - 20 August 2020
" I put 5 since I have activated auto Europe to find a reasonable solution (like a voucher) but I haven't yet received a proper answer. "
" They had a problem with the card reader. Although I have proposed different solutions (I have, they didn't), they seem to be focused to stall my solutions rather than find a proper one. The worse customer experience in my life. Likely to me, the next car agency accepted my card and I was able to rent a car since I was in the middle of nothing with my entire family and without a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by GYTIS - 18 August 2020
" Long wait upon pick up, otherwise all good "
" Long wait upon pick up, otherwise all good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by KEITH - 18 August 2020
" I am generally a fan of Auto Europe. The system is clear to use, the standard communication is functional, and the prices are competitive. "
" The price is attractive. The product is straight forward. The staff all speak good English. However, there was some confusion when picking up the car - I was asked to wait for a phone call initially, then after quite a wait, the local agent processed the booking. There was also a less-than-transparent attempt to encourage me to pay for a full tank on my return, though the agent tacking the car back did seem to be able to clear this up, even while the system was not co-operating. The car was generally fine, though the tread on the tyres may have been close to the minimum permitted. It did all we needed of it, and got up the steep hills and round the tight bends in the Tuscan countryside. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by PHILIPPE - 18 August 2020
" Autoeurope should advise of the pick up drop off conditions Don't advertise fiat 500 when non available "
" Agency far from terminal Had to wait 40 minutes to get there Had to pay 170 extras for s bettter car as no fiat 500 available - proposed a panda which is not the same type wrong advertising Had to pay extra 40 euros for Early drop off at 6.30 "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IGOR - 17 August 2020
" Good car. Practical return. Price ok. "
" Recommendable. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ANDREJ - 15 August 2020
" As always, all is fine "
" Nice experience, got upgraded to Nissan Juke for Compact class "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRESCIA, IT - Reviewed by OLGA JONA - 07 August 2020
" Topp! "
" Everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by STEFAN - 07 August 2020
" Easy and clear "
" Very nice and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DIEGO - 03 August 2020
" They solved my problem with Maggiore, but I still have to receive the refunds for the extra that I paid with Sixt. If this works, I will be more than happy with the experience and I could use autoeurope in the future, otherwise I will do it directly with the car rental companies. "
" They did not have the car for me. They said I should wait to see IF a car arrives and i could take it. We had to change the booking to Sixt, with the help of Autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GILBERT - 02 August 2020
" No comment... perfect.... "
" Perfect.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ROBERTO - 02 August 2020
" As always, Sardinia is the nearest place to the paradise. "
" Along the years always the same quality and efficiency. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by FLORIS - 02 August 2020
" All really straightforward, and no problems whatsoever. "
" All really straightforward, and no problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAGNIS - 30 July 2020
" Auto Europe fee was not the final price for rent. "
" Got overcharged. Apparently did not have vehicle that I had ordered, had to pay for bigger car plus some additional mysterious charges. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SWAN - 29 July 2020
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TIMOTHY - 29 July 2020
" After paying AutoEurope additional for insurance in the unlikely event the car is damaged, Europcar said what I paid AutoEurope for insurance was not sufficient and I was charged another 265,68€ for their insurance. Will I be reimbursed for AutoEurope's "inadequate" insurance? "
" After paying AutoEurope additional for insurance in the unlikely event the car is damaged, Europcar said what I paid AutoEurope for insurance was not sufficient and I was charged another 265,68€ for their insurance. :( "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by JAN - 27 July 2020
" no comment "
" I have double experiencies with B-Rent and the both aer satisfied "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by DARKO - 26 July 2020
" Although I paid through Auto Europe full insurance of the car, I had to pay it again (twice as much) at the Avis counter. The guy there said that what I paid through Auto Europe doesn't count and that I should read everything before I pay. Very disappointed. "
" They were ok. Not sure about some scratches I have supposed done ... "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by AURIMAS - 24 July 2020
" Autoeurope service Į am using couple of tiems. Iš all ok. "
" One hour waiting for car... Just some customers and very not effective Budget staff work :( "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by BARNABA - 23 July 2020
" I recommend "
" All fine. Just the adress of the drop of station in Rome Termini was not 100% correctly. Not easy to find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by FRANCESCA - 21 July 2020
" Good experience "
" Mimmo at the drop off was very kind "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by EILON - 18 July 2020
" I didnt have much contact with AutoEurope except for when i tried to shorten the rental, at which time i was told Alamo wont allow it. Dont have much to comment on. "
" 0 flexibility. I reserved the car for over 3 weeks, asked to shorten rental period before even picking up the car and was not allowed. I asked to drop off the car at a dofferent location, 5 days earlier than what I paid for, and was still charged a fee. I returned the car with minor damage and was charged an outrageously disproportionate penalty of $455 which includes an absurd $70 administration fee. Not happy. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHIEL - 16 July 2020
" Positive "
" Key 'n Go machine did not work properly. So assistance was needed from counter staff. Car given appeared to be without airco. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by USAMAH - 15 July 2020
" I'm happy with Autoeurope Site but I think the issue was coming from Avis rental office it self there! "
" When I went there I find The office or desk was close ... then I have to call someone spending half hour on phone to settle down the rental agreement! The car wasn't available then they gave me another then I have to make some deposit to reveal my card details through phone specially to people whom was in the hall around me front of close desk! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FLORENCE, IT - Reviewed by PIM - 15 July 2020
" Good "
" Everything went well, no issues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by LORENZO - 15 July 2020
" Easy to book though the website "
" Bad experience, no customer support and no communication regarding a charge on my credit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LAMEZIA TERME, IT - Reviewed by MICHELANGELO - 10 July 2020
" To pick up a car after 22:30, you are charged a late pick-up fee. This is not shown in the booking process and of course is not pleasant. "
" Everything went fine. BUT, if you book after 22:30, you are charged of 30€+VAT for late pick up. This is not shown in the voucher you get with AutoEurope. The agency however called me in advance, which I find correct. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by GABRIEL - 09 July 2020
" The experience with auto-europe was very pleasant as always, I have rented with you more than 30 times in the past 3 years, it was just the administrative problem with Maggiore that made it one of the worst experiences I had so far. "
" I have done the process of getting the car by phone, I had to give them my credit card details by phone. They were extremely understaffed, there was only one guy for the three companies (Avis/Budget/Maggiore). When I got the car I had to film the whole car just to show how many damages in the external part were present (around 10 scratches and damages). Three days later, I returned the car, they just got the keys and did not verify car conditions in my presence. Then yesterday I got an e-mail saying they are charging almost 200 Euros for returning the car late and with damage. I have proof from my Google Maps positions that I was there on time, I have proof that there were missing damages not reported in the contract, and I have a video showing the car conditions in the moment of check-in. They are holding my money without ANY justification, and I have already communicated it. I really hope auto-europe notify this company. If you need I can provide all the documents to prove everything I am saying here. Feel free to contact me. Thank you! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by OLIVER - 06 July 2020
" Very satisfied birah the vehicle and the service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COMO, IT - Reviewed by BRIAN - 03 July 2020
" About car it's fine "
" I had problem with local credit cards registering. Fortunately i had an emergency one working fine "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 02 July 2020
" As above "
" It was very good only the tank was only 3/4 full which I only realised when it was too late to turn back. However they offered me an upgrade on the next rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SUSAN - 29 June 2020
" I don't understand the link between Sicily by Car and Autoeurope. For me it looked like I was dealing with Sicily by Car, not autoeurope. "
" Everything was just as it should be. Nothing to comment. Just straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATHIJS - 29 May 2020
" last experiences was bad, before the experiences was avote 8 "
" long waiting and no information. dropp off no personal to accept was in office time "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SVETOSLAV - 15 April 2020
" The company is good, the price was not so high "
" We rent the from Naples air port and everything was good. The staff was kindly and car was new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CARLA - 26 March 2020
" REliable 100%, as usual "
" probably even for a smaller number of travellers, everythig was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FEDERICO - 22 March 2020
" Auto Europe normally is fine "
" Despite the care I have dedicated to the car (always parked in the village and used very little) I was charged a very high amount for a little scratch on the right mirror. I'm not sure it wasn't there by the way because the delivery was stormy due to too many customers and little attention from the staff. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ALEXANDRU - 19 March 2020
" Easy booking "
" After a week they take an amount from the credit card without explanation, they didn't answer from my request "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LAMEZIA TERME, IT - Reviewed by EMILIO - 18 March 2020
" Always excellent "
" Everything ok. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ANCONA, IT - Reviewed by ROBERT - 11 March 2020
" Very good customer service! "
" Very good and efficient customer service. The car was in good conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JUHO MARKO OSKARI - 10 March 2020
" Not clear that winter tyres were not included "
" Winter tyres not included "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ERVINAS - 09 March 2020
" All cool. Thanks "
" Small scratches (even tiny ones) were listed in the renting document, but major damage of the rear bonnet - wasn't in a list. That is suspicious. The car's windshield was extremely dirty both outside (some clue or similar) and inside. Empty windshield washer. About 80% of petrol (instead of "Full") "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by LUIGI - 05 March 2020
" Very professional staff, car I can said brand new only 1000km "
" Fast on pick up car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by DAVIDE ANGELO - 03 March 2020
" Very simple booking process and a lot of good offers "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ZUZANA - 03 March 2020
" Reliable car, comfortable for two - iconic Fiat 500! "
" We were really satisfied, all went well and smooth, the staff were helpful, without any hesitation I would definitely rent my car next time with them! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CESLOVAS - 03 March 2020
" perfect car, perfect team "
" thank you, very professional team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SZABOLCS - 03 March 2020
" The little Fiat 500 was a big help. I definitely recommend using GPS in cities. For us, Waze was good. Wonderful places can be reached by car. "
" We had to walk a bit, but it was a quick car pickup. The delivery of the car was also quick. They were nice at the counter. I recommend it to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOMAS - 02 March 2020
" n/a "
" Poor condition car, full of scratches and dirty "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ALEX - 01 March 2020
" Straightforward and simple. "
" Car was dirty on the outside and 4300miles overdue a service. The vehicle was also totally hail damaged. I've used this car rental several times before and never had such an experience. It's a pity this time's rental marred the overall experience with this company. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by KONSTANTIN - 29 February 2020
" Everything was fast and good "
" Fast and comfort "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by FABIANA - 29 February 2020
" Very nice and professional "
" Nice and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PIER CARLO - 29 February 2020
" they were very efficient and helpful "
" very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 28 February 2020
" Fine "
" Everything went well, very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARVIC - 28 February 2020
" It is the first time we rented a car via Auto Europe. The experience has been a positive one and I do not hesitate to use their service again. "
" Quick pick-up and drop-off of vehicle. The reason are rated the counter staff at 7 is that she gave us a vehicle with countless scratches and defects, under the guise that the car she is giving us is larger than the category we had asked for. Luckily the guy attending to the cars realized and he gave us a much newer one. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by NIKOLAOS - 28 February 2020
" Very sastified in all steps on the rental procedures "
" Fast procedures, very happy personel,new car,all O.k. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTONELLA - 27 February 2020
" Excellent customer service. Easy location to reach onsite at Rome Airport. Would use them again. "
" All good with Leasys. Excellent experience. However, I did have damage to the vehicle. In order to avoid a collision, I moved to my right and tapped the guardrail causing (not severe) damage in the form of a long scrape with small indentations where the metal over the tires protrude out. Leasys took my statement and told me they will assess the damage and will send me the cost of repair. They then told me to submit to AutoEurope. Please advise if this is the case or there is something else I need to do with AutoEurope to document the damage. Thank you. Antonella Foster (Los Angeles/PDT) 310-710-8017 or email me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DENYS - 27 February 2020
" Very disappointing "
" I rented your car 6 months ago. And still I didnt receive my deposit back. And i cant find any information about my issue. I wrote dozens of letters and made a lot of calls. But nobody answered me. Very disappointing experience with your company. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MICHAEL - 27 February 2020
" Very setisfied with my rental experience, both with autoeurope and Noleggiare. Thank you. "
" Very satisfied with the company, good service and very helpful staff at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by HAMLET - 27 February 2020
" Smooth and fun "
" It was smooth. The only problem was that the guy at the counter told us that the car is very near, just need to go out of the airport and turn left but we found out that we need to walk 500 meters after that "left" "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALGHERO, IT - Reviewed by PETR - 27 February 2020
" Super :) "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by POVILAS - 26 February 2020
" Nothing to add "
" Car was not ready to pick up. Our family with 3 kids waited more than 30min. Car arrived dirty, both from outside and especialy inside. The smell inside was terrible. I used Sicily by car hire several time before, and only this time situation was bad "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by PAMELA - 25 February 2020
" After getting the car, I went home and read the Auto Europe email and it did say in small print that I might be asked to pay for additional insurance at the rental counter. But I've rented cars many times over the years and never had an agent add in all these extra charges without my permission. I also didn't realize there was a booking fee for Auto Europe services. Better upfront information on these issues would have helped make my experience easier. "
" The car I ordered was not available upon arrival. Although an upgraded car was offered at no additional expense, its fuel consumption was higher. Without my permission, the counter service agent added more than 300 Euros in additional charges to my initial bill upon arrival for additional insurance that I did not request. She wanted to charge another 90 Euros for a portable GPS device, which she said was not included in the quote I was given by Auto Europe and she employed other high-pressure sales tactics that I was very uncomfortable with. I made her remove all unnecessary charges, and decided against the Garmin GPS she recommended and found that the car I was given had built-in GPS anyway. The final price for the car was relatively affordable but the experience in dealing with the Avis/Budget rep was very negative. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MICHAEL - 25 February 2020
" Good price "
" I am very pleased with Budget, but the waiting for a car was long "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by LINAS - 25 February 2020
" Please return the answer to the question "
" Please explain why my credit card has been charged by 48.12 Eur after car has been returned meeting all the provided policies??? "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 25 February 2020
" will surely do it again. "
" great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by EMILIOS - 25 February 2020
" A bit of delay and the car was not in very good condiiton "
" Good, delay in delivering the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by VLAD - 25 February 2020
" Not very good because the car did not have winter tires and we travelled in france to ski "
" We booked a car with winter tires but when we arrived the car did not have any winter tires and the staff was unable to provide one. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by BARBU CRISTIAN - 25 February 2020
" When we arrived in Millano and tried to take the car that we have rent online.But we met with some difficulties by the personnel when we tried to pay using a credit car that we had at that moment but we had been refused by the office personnel. When we tried to pay with credit card for the sum of 600Euros , the personnel from the firefly office told us that the transaction did not work.After we contacted the bank from which we had the credit card we were told by the bank that the problem is not from the bank but from the Firefly office system. This shows that some people from your office it is not competent with the job description that he was given. "
" When we arrived in Millano and tried to take the car that we have rent online.But we met with some difficulties by the personnel when we tried to pay using a credit car that we had at that moment but we had been refused by the office personnel. When we tried to pay with credit card for the sum of 600Euros , the personnel from the firefly office told us that the transaction did not work.After we contacted the bank from which we had the credit card we were told by the bank that the problem is not from the bank but from the Firefly office system. This shows that some people from your office it is not competent with the job description that he was given. We kindly ask for the reimbursement of the reservation number 0BPCGF, on the name Barbu Cristian BRAUN, because we were unable to rent the car because the office asked for a valid card that they wanted with strictly euro account. Thanks in advance, Barbu Cristian Braun. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MILAN, IT - Reviewed by VALIUS - 25 February 2020
" 10 "
" 9 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by MICHAEL - 24 February 2020
" . "
" I had to get two cars. The first one was brand new, only 300 kms on it. But, we discovered, after several days, that the passenger door would not lock. It was many days before we were at another city that had a Locauto (Enterprise in Italy) location. They swapped the car out with no hassle, for the same model, but one that was not in such nice condition... lots of scratches, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by SVAJUNAS - 24 February 2020
" Beautiful "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THEO - 24 February 2020
" xyz "
" General condition of vehicle very good. Preparation and technical maintenance should be improved. Observations at pick-up point: -Large dirt marks on windscreen (some white matter stuck onto it); -Low level AdBlue warning each time when starting the engine; -Windscreen wash liquid not topped-up. -Rental document issued at reception mentioned "No damages", whereas vehicle had several scratches and a clearly visible dent in l/h front door. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by NIKOLAOS - 24 February 2020
" VERY SATISFIED "
" VERY SATISFIED "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIANA - 24 February 2020
" Negative "
" Very rude staff , inexperienced, lack of communication, dirty cars "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by NAILLIA - 24 February 2020
" Il 13 gennaio ha pagato 534,73 euro. 3 febbraio, con ricevuta di 186,05 euro e 137,95 euro. Totale pagato per l'auto 858,73 euro. Hai ritirato 224,58 euro. Restituisci immediatamente il denaro. In attesa di una risposta. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ALEXANDRE - 24 February 2020
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL NICOLAE - 23 February 2020
" Bad experience with a lot of emotions related continuation of my trip. Bad POS system, and not very amiable staff except last person that finally help me! "
" I have a bad experience with Firefly company staff because their POS system doesn't function well. I was obliged to call my bank officer, to insist to try and to find out a solution when Firefly POS doesn't function. I was at the limit to lost my reservation and to disturb completely my trip. Finally using Hertz POS my credit card was charge and all were finished well. I was lucky because one of staff persons after long discussions try to find out a solution at this unattended situation and have the idea to use Hertz POS! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by NIKOLAY - 23 February 2020
" Мисля че казаното по-горе е достатъчно. "
" Съжалявам,ако този коментар на български език е неразбираем за Вас,но разчитам ,че ще извършите превод.Европейските регулации ми дават право да се изразявам на един от официалните езици на Европейския съюз. За съжаление наех кола от тази агенция,но няма повече да направя тази грешка.Не получих автомобила с обещаното оборудване/заплатих вериги за сняг,както ще видите от резервационния ваучер/, а по-късно такива не ми бяха прредоставени.Поради снеговалеж в Северна Италия и липсата на вериги за сняг, безопасността на движението ми беше поставена на риск.Извинение за това и досега не съм получил от агенцията за коли под наем.Смятам това за особено съществено.Поради буксуването на автомобила в снега се износиха протекторите и се спука една гума.Това послужи за повод да се претендират щети към мен от агенцията , като първоначално се претендираха щети от 367 евро/за гума която не струва повече от 100 евро/ , а в крайна сметка кредитната ми карта бе задължена със сума от над 637 евро,почти един месец след като върнах автомобила, без никакви обяснения и ясни правни иснования за това.После разбрах , че от обслужването на тази агенция има лоши впечатления от клиенти в цял свят.Не мога да я препоръчам на никого.По-скоро бих предупредил честните хора по света да не ползват услугите й. Това е моят опит с тази агенция.Благодаря за вниманието.Ако имате възможност ,окажете съдействие да подобрят отношението си към клиентите си.Благодаря за вниманието. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MAHMUT - 23 February 2020
" Getting the car takes an hour "
" Getting the car takes an hour "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SAN REMO, IT - Reviewed by VASILE - 21 February 2020
" A serious and reliable source for solving issue of traveling by car. "
" A very good relation from all point of view with MAGGIORE company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GABOR - 21 February 2020
" Nothing to mention, which means everything was okay. "
" Nice staff at counter,easy process, quick drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DENZELL - 20 February 2020
" It was a terrible experience and a complete ripoff. I called to cancel my reservation or at least change the driver name on the account because my license was expired therefore I couldn't pick up the car and they told me that they couldn't cancel my reservation or change the name and just took my money with no refund or credit to another purchase. "
" Terrible. You pretty much can't pay for a rental for a family or friend or anyone. The driver name has to match the card holder name. Which is stupid because if I'm not the driver but I am paying for the car then you should allow the person that is physically driving the car name be on there and if anyone wants to pay you should allow them. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ALEXANDROS - 19 February 2020
" Please contact me because I am very unsatisfied and i want to talk with the manager about the refund i paid "
" I didn't take the car, i tried already 10 times to send a message that i canceled the car but I couldn't even find someone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by VALENTIN - 19 February 2020
" I could not clearly understand what coverage I have for the car. This is very complicated every time I use your services. "
" The car was total damage. We had a hole in the tyre. This is dangerous.... They have marked 20% of all the damage on the car. Every part had damage. They marked all the damage at the end but we pointed them to the hole in the tyre and they changed the car. The new car was very good. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MAKSIMS - 19 February 2020
" Very good "
" Everything is excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LYUBOMIR - 19 February 2020
" I would totally recommend AUTO EUROPE to a friend. Really transparent process, fast service and good price! "
" Amazing experience! The counter staff was really polite and helpful. However the car didn't have Apple Carplay even though it was relatively good class (VW Passat). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CHRISTOPHER - 19 February 2020
" You wouldn't let me change my booking. Went and booked with Sixt. They helped me alot "
" . You wouldn't let me change my booking. Went and booked with Sixt. They helped me alot "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MARIS - 19 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ION DARIE - 17 February 2020
" Great services "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANRIJS - 17 February 2020
" Good rent prices. "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by AYAZ - 17 February 2020
" Everything is OK.. Friendly staff, new and clear vehicle. Just want to ask about refunding of 500 euro deposit. Its more than 1 week that I have returned the vehicle but still did not get refund to my account. "
" Everything is OK.. Friendly staff, new and clear vehicle. Just want to ask about refunding of 500 euro deposit. Its more than 1 week that I have returned the vehicle but still did not get refund to my account. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ATHANASIOS - 16 February 2020
" This is not the first time renting a car via Auto Europe. Cannot beat the price that Auto Europe is offering anytime. "
" Overall a good experience renting the car from Budget. No complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALGHERO, IT - Reviewed by BARNABAS - 16 February 2020
" I have multiple experience with Sicily By Car, always satisfied and happy with the processes throughout the rental. Please stay like this. "
" I have multiple experience with Sicily By Car, always satisfied and happy with the processes throughout the rental. Please stay like this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by RUSLAN - 16 February 2020
" Auto Europe is the most convenient car rental service for me! "
" I always enjoy the service of Locauto rental in Marco Polo airport of Venice. The staff is highly professional and courteous. This time we got a BRAND NEW Skoda Karoq with 14 km on the odometer!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GEORGE - 15 February 2020
" Totally disatisfied!! "
" Awful experience. Not clear instructions on how to get the car. Application not workingbbPhone not working. Cust service of autoeurope was unacceptable. Did not collect the car. Need refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PEDRO JR - 15 February 2020
" We booked a car for 9 seaters. But our experience didnt end well! We were not able to claim the car at all and you even didnt refund our online payment I booked through autoeurope and paid with my card while the driver is ny father. When he was about to claim the car the staff rejected it because they are claiming that the credit card for deposit of my father is a debit card although on the card itself it is clearly stated as a CREDIT card. They just looked at it and didnt even verified on their system the type of card we are giving them as a deposit. Then on that same night when they rejected us we went to AVIS AND MAGGIORE who have both the same credit card policies. And let me tell you this. We presented our card and asked of we could use my fathers card. At first they thought not. It tooked some minutes and they verified our card in their system (thing thay Hertz staff did not do). I can say it took a while to verify in the system because it seems that our CREIT CARD FLEX COMPASS is not a usual credit card. BUT IN THE END THEY CONFIRMED THAT ITS A CREDIT CARD AND THEREFORE ACCEPTABLE. Our travel was cancelled and our weekend plan was cancelled! I emailed Autoeurope but havent received laste response. I am told that we cannot refund the payment as its a policy!! It seems like a scam for us, how is it possible that we cannot get our money back when It isnHERTZ itself who didnt let us claim the car and didnt even bother to verify in the system our credit card! Very disappointing. I am still waiting for Autoeuropes reply on my email "
" We booked a car for 9 seaters. But our experience didnt end well! We were not able to claim the car at all and you even didnt refund our online payment I booked through autoeurope and paid with my card while the driver is ny father. When he was about to claim the car the staff rejected it because they are claiming that the credit card for deposit of my father is a debit card although on the card itself it is clearly stated as a CREDIT card. They just looked at it and didnt even verified on their system the type of card we are giving them as a deposit. Then on that same night when they rejected us we went to AVIS AND MAGGIORE who have both the same credit card policies. And let me tell you this. We presented our card and asked of we could use my fathers card. At first they thought not. It tooked some minutes and they verified our card in their system (thing thay Hertz staff did not do). I can say it took a while to verify in the system because it seems that our CREIT CARD FLEX COMPASS is not a usual credit card. BUT IN THE END THEY CONFIRMED THAT ITS A CREDIT CARD AND THEREFORE ACCEPTABLE. Our travel was cancelled and our weekend plan was cancelled! I emailed Autoeurope but havent received laste response. I am told that we cannot refund the payment as its a policy!! It seems like a scam for us, how is it possible that we cannot get our money back when It isnHERTZ itself who didnt let us claim the car and didnt even bother to verify in the system our credit card! Very disappointing. I am still waiting for Autoeuropes reply on my email "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ALIHUSSEIN - 14 February 2020
" Never book ´with Hertz "
" We were a bit late in Collection and the Hertz staff denied vehicle with the excuse that the car was gone. She forced us to buy a very expensive Insurance and as soon as we did it the vehicle was available. A very treacherous way to milk ´customer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by YAAQOV - 14 February 2020
" All good "
" The car was a bit dirty from inside and had the change oil lamp working. Except that everything was good. The car had around 22k km and was in good condition. Parking location was close by and overall experience was goodp "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by URSULA - 14 February 2020
" worse rental ever "
" won't trust autoeurope again...got a rental reserved at the time the counter closed with no warnings...got 5 minutes late because of train delay and lost the prepaid reservation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SAMUEL - 13 February 2020
" Great experience. Would definitely use this rental company again. "
" Thanks for everything. It all went perfectly smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CARL - 13 February 2020
" It was an ok experience "
" Could have better customer service "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 6
VERONA, IT - Reviewed by VALENTIN - 12 February 2020
" the order was served by Europcar. They even didn't have brand name Keddy on the counter "
" the experience is negative. We arrived to Verona airoport to drive to dolomites mountains to ski. we were 4 people with huge bags with mountain ski equipment. that was the reason for me to book Passat with huge luggage boot. on the counter desk i was informed that they don't have Passat ( they spoke to each other Italian and I understood that the car was in Bolognia ) I was proposed Nissan Qashqai as the only option. the car was new but the luggage boot is significantly smaller - that is why I didn't book the car initially. We could hardly put our bags into the car "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NADEZDA - 12 February 2020
" It is my 3th car rental with Auto Europe. Good prices for full coverage. Thanks! "
" Car with a lot of demages "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MARCO - 12 February 2020
" AVIS claimed they could not contact a broker to notify us about the change of booking. "
" The car category we booked was not available at our arrival and we were forced to pay for an upgrade, no matter our insistence to have our original price and category. The car was booked at 08:00 but we could only arrive at Milan |central station at 11:20 (note that a major train accident that morning caused several disruptions). We are still to hear from AVIS about our claim. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TETYANA - 12 February 2020
" AutoEurope is a good aggregator of affordable car rentals, but I would still expect more detailed information about suppliers to be sure that I make proper choice. "
" Smilerent parking is located between shuttle bus stops, and you need to walk and carry your bags. At the parking entrance there is a barrier, and you need to enter some code, but the code was not supplied. When picking the car up, we just passed behind the barrier, but when returning then car I had to wait for some lady with a card to open the barrier. Smilerent charged me for car cleaning. It is OK when you have an option to wash and clean the car yourself or pay for cleaning, but there is no car wash near Smilerent parking! Also they charged me for 100 Euro for 'damage' which is not damage in fact. I'm still in a dispute with them regarding this incident. So my overall experience with them is very negative. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by IGNOTAS - 11 February 2020
" Almost perfect "
" Everything was fine, except we have to wait for our car for about 30 minutes. It was quite tricky because we were with the baby. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ULRIKE ULESHKA - 11 February 2020
" I rented Auto Europe before and never had a problem. The fact that apparently the DEBIT card is not allowed, was also never asked. I have a Visa card - that always worked. Maggiore said it was not possible to use any of my cards (which always worked before) and they confirmed, that no other car rental would also accept them. This is also what your hotline telephone staff said. I personally went to various other car rental companies, who ALL accepted my visa card - despite it being a debit card - which to this day nobody asked. I ended up renting Europcar, because they were the friendliest. My Visa card totally worked for them. Since Europcar is also a part of Autoeurope, I want to know, why you could not change my order? You just took 100% of my money, nothing returned and I got NO car, had hustle and had to pay on the spot for a second one (Europcar). "
" I rented Auto Europe before and never had a problem. The fact that apparently the DEBIT card is not allowed, was also never asked. I have a Visa card - that always worked. Maggiore said it was not possible to use any of my cards (which always worked before) and they confirmed, that no other car rental would also accept them. This is also what your hotline telephone staff said. I personally went to various other car rental companies, who ALL accepted my visa card - despite it being a debit card - which to this day nobody asked. I ended up renting Europcar, because they were the friendliest. My Visa card totally worked for them. Since Europcar is also a part of Autoeurope, I want to know, why you could not change my order? You just took 100% of my money, nothing returned and I got NO car, had hustle and had to pay on the spot for a second one (Europcar). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by NICOLAE - 10 February 2020
" Very good, very nice. Thank you. "
" Excellent. Thank you and all the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CONSTANTIN - 10 February 2020
" no comments "
" very bad experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MAIKO - 09 February 2020
" No winter tyres. "
" Demand extra money for winter tyers. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by DAN - 08 February 2020
" Your website: An upgrade during the booking was offered for a price. It had no effect on the car offered and was basically extra cost with no value. More simply misleading, and less politely cheating. "
" The rental company: summer tires with chains was offered. In a snow storm no chains were found in car. Had to find and buy locally. Cost more than rental. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by IAN - 06 February 2020
" I made my reservation at Auto Europe on Aug. 19. I've chosen a Jaguar E-Pace because it is a 4WD vehicle. I sent two e-mails to you telling you about my necessity to rent this type of car. I paid 580.29 Euros for it. When I came to pick-up the car at Sixt, in Milan, they haven't the car or similar (4WD) in the same category. I tried to contact you by phone, but the person who talked to me was rude and turned off the call. Sixt offered to me a BMW X5 for 822 Euros, but they charged me 329,99 and said the voucher was 492,64 Euros. The difference, they said, it's your commission. I'm upset because I paid a lot of money and didn't have the car in the same category as Jaguar E-Pace. "
" Please see my comments below. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ANDREJ - 06 February 2020
" Always recommend AutoEurope to my friends and few of them are already on board "
" All went quite smooth at counter, but no damages were marked in my contract: had to get to staff at parking to complete that. Otherwise all is fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by VITTORIO - 06 February 2020
" easy to compare prices "
" car was dirty, after I picked up the car I noticed that the tank was not full (1/8 missing), I didn't have the time to come back to the airport to complain. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by DOMENICO - 05 February 2020
" overall good experience "
" less than 5 minutes queuing at check-in desk then quick check-in. the car had not 8/8 fuel tank, as stated in the rental contract, but counter staff modified the rental contract "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by IVAN - 05 February 2020
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JOVAN - 05 February 2020
" Your company and its employees are one of the best I've worked with for any years. I hope we will continue with such a nice cooperation. "
" Very nice, professional and polite staff at Bergamo Airport, an example of how good the clients should be treated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GABRIEL - 05 February 2020
" Although I cancelled my reservation the auto europe service took the money from the credit card provided (I did not used the car nor even took if from the parking lot). "
" There was a problem that led to my cancellation of the reservation. The credit card used for the reservation was not belonging to me (the reservation holder) but to my wife. For some reason the credit card needs to belong to the reservation holder. Why? "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by TRYFON - 05 February 2020
" VERY GOOD "
" VERY GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NIKOLAY - 05 February 2020
" s "
" All was perfect! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JORRIT - 05 February 2020
" Rental via Autoeurope work most convenient although the actual experience is always depending the local fleet owner. "
" the vehicle was dirty from the outside at pickup and we had to pay 21 euro cleaning expense at dropoff for an almost clean interior (just some grass and dirt from shoes from driver) and exterior in a similar state as at pickup. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by GEOFFREY - 04 February 2020
" Perfect vacation. "
" They are not in the rental car area so one must call for a shuttle which does come quite quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KIRIL - 04 February 2020
" NEVER AGAIN! Waiting for 2 hours for pick-up. Picking up a very dirty car for a very rude representative. Dropping it off with the same incredibly rude and uninterested representative and finally charging my credit cars in without any explanation and reason and never even responding to mails or call. NIGHTMARE! "
" There has was an unauthorised charge for 500 eur to my credit card 5 hours after drop-off. There have been no issues, damages or anything that could have resulted it. The Sicily By Car representative was very rude and totally unprofessional. The car was dropped off at Bergamo Airport on Saturday morning, 01.FEB. I have been trying to reach customer service and have sent two e-mails without any response. This was the fourth time I use your company and will never do it again. I have notified my bank and initiated a dispute and chargeback. I will also contact the EU Consumer Rights Centre , as this case was a clear breach of contract and misuse of my payment data. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by SLAVYAN - 04 February 2020
" Good price, unpolite staff, dirty car! "
" The staff outside was very unpolite, like the last time at Bergamo Airport. They delay with an hour to give us the car. The interieur of the car wasn't cleaned at all. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TURIN, IT - Reviewed by BRENDAN - 04 February 2020
" The car rental man came out to show me Car and explain any questions I had. "
" The car rental man came out to show me Car and explain any questions I had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANNA - 03 February 2020
" Refundable excess vs. zero excess is confusing to me. "
" I was very wary of renting a car in Sicily but all went ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EMIL - 03 February 2020
" Very unsatisfied "
" Very unpleasant stuff, had a feeling like I came to steal the car. Very bad English language. Car was very bad. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ALEXIOS - 03 February 2020
" good expirence "
" can be better "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ROMAS - 03 February 2020
" (: "
" (: "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ELIE - 02 February 2020
" Nice one "
" Very professional and excellent service. New cars in very good conditions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VIOREL - 31 January 2020
" ... "
" The lease was going smothe. I now waiting for gas money returned. I hop everything will be OK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by ADRIAN - 31 January 2020
" All good with one exception "condition of the car". The car had a lot of minor interior damages, important exterior damages and was not clean. "
" The counter staff offer all information that I need, except the condition of the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by JISHNU - 30 January 2020
" very good experience. Will use autoeurope again "
" I chose the key and go service from interrent and it was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAWRENCE CHONG HONG - 30 January 2020
" Pretty extensive options. "
" Pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by GEORGE-MARIUS - 29 January 2020
" As for the communication with Auto Europe, this was not done in the best conditions. For example, I tried to contact Sicily By Car by phone and they did not answer. I asked for help at Auto Europe who confirmed that no one answered the phone, which I already knew. I expected that between AutoEurope and Sicily By Car there would be an emergency number to solve the issues. "
" It was the first rental agreement concluded with Sicily By Car. The contract was prepared in a few minutes, we took the car from the parking lot 100 m from the exit from the airport. Upon return, as soon as I parked the car an employee came immediately, checked the car and the next day the warranty was released. The conclusion: they are professionals and I highly recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ALEXEY - 29 January 2020
" I liked everything, thanks. "
" Convenient, comfortable and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ELENA - 29 January 2020
" AutoEurope was ok, but they should probably check that suppliers give a proper car to the customers. "
" We were given a car with front glass broken. During the week this small crack increased to a big crack, so we were worried about returning a car with serious damage. Finally everything was ok with dropp-of. We were not charged for this damage, but anyway they shouldn't rent cars with glass cracks. We could've been stopped by police or etc. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by PETROS - 29 January 2020
" Totally satisfied! "
" Car in excellent condition. Very reasonable rental fare! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TOMA - 28 January 2020
" Nice and easy. "
" The car was almost new, but not cleaned from previous uses. Fuel tank was not full at pickup and you need to figure out how much fuel to add. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by IGNACIO - 28 January 2020
" Everything was just right. Booked a 500L and got a Peugeot 2008 in mint condition. Worked fine, no problem. "
" I took us a while to find the counter. Not very many signs in MXP. And it is a bit far from the arrivals lounge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MARIUS - 28 January 2020
" Not enough info between hertz and autoeurope regarding insurrance packages sold by each other. "
" They had no info about what kind of insurance was booked with autoeurope. Staff was suportive. Existing damages of the car on pickup weren't already included on their pickup forms. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ARNOLDAS - 28 January 2020
" All good "
" I have been charged for car cleaning!! Which is absolutely ridiculous! Was spot on inside, was obviously dirty from outside, as you would expect. 21.59 for outside wash??? Joke "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SIENA, IT - Reviewed by TIMOTHY - 28 January 2020
" I have attempted to have auto Europe assist me with the matter above and I have still not had closure. If it was rectified I would be more open to a positive view "
" Rude staff. They overcharged our booking. It went from 40 euros for 5 days to an extra 180 euros on top for being 30 Minutes late. Auto Europe has still not fixed this for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ARISTOTELIS - 27 January 2020
" Auto Europe should make it more clear that the pickup was in a, different terminal than the one we arrived and that you must take a bus to go there. "
" The car was in a horrible condition. It had damages all around. Inside it was very wet and it took us a long time to warm it up and make the moisture disappear. The seats had many stains. Other than that it drove well. It was not the first time I booked with Hertz and I was very disappointed. When we delivered the car nobody checked it. They asked us to drop the keys in a bucket and leave. So now we have absolutely no reassurance that everything is OK. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by SIMON - 27 January 2020
" The auto Europe website and booking system was out of action for over a week so I could not retrieve my voucher. After an hour queuing at various providers Leasys found me on their system but did not have winter tyres. I had to take a car from Avis at 3 times the price and still have not received a refund/ compensation from AutoEurope "
" Ther were very helpful once I found out my car was with them. However they did not have a car with winter tyres as booked "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by TAMER - 27 January 2020
" All was good, except the theft I faced. "
" Actually handling me on the counter was very good, the car was nice, but I experienced a theft from my locked car, as I parked it in EUroma 2 parking after shopping worth 900 euros from mcarther outlet and I figured out that all the shopping is takin from the car after I reached the hotel!! I was traveling the day after and it was late in the evening so I returned the car to the parking and didn't report that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FATION - 26 January 2020
" I had a bed experience because the airline has a 3 hours delay for the cause of the dense fog and I tried to reach you and the rental company I send emails to both of your companies and you told me that I have lost the reservation even I have a full payment for a car waiting for me and you are telling me is canceled. Your system has problem and you are taking money without offering service. I am going after it. "
" The staff tried to be helpful for the problem arise from the situation that none of your can be reached or taking care regarding my rental even I have called and sent emails. And I paid again "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TREVISO, IT - Reviewed by OLEG - 25 January 2020
" I do all my car rentals in this company for many years in many countries. Very convenient service. Highly recommended. "
" Everything was perfect, car was new, service was on high level, but when I wanted to use chains I discovered that there was only one chain in the box! I have to check it when I took the car, but rental company is responsible for that. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALIN GABRIEL - 24 January 2020
" Please tell me when will be unblocked the 800€ guarantee, from my credit card "
" Please tell me when will be unblocked the 800€ guarantee, from my credit card? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ARMAND - 23 January 2020
" It was very good experience! "
" I did a full refill of the car, they didn't unlock the value of the euro they owed. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ROME, IT - Reviewed by MAURO - 23 January 2020
" sempre aggiornati "
" pronti e gentili "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by PAVEL - 23 January 2020
" Very good. I recommend "
" I am very satisfied. Everything was more than perfect. I booked pegeout 3008 with winter tires but I received SUV DS7 which exceeded my expectations. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MAYUR - 23 January 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SARA - 23 January 2020
" ... "
" ... "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by LUCA - 23 January 2020
" good "
" quick and effective "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PAVEL - 23 January 2020
" We had a little issue, but the guys over there resolved it and helped me out. I would use your services again. Thanks. "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by YAUHENI - 22 January 2020
" Only positive experience "
" everything was easy and quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by EDWARD THOMAS - 16 January 2020
" Please provide also tutorial on how to use the parking ticketing system as we are penalized by the police as we didn't know how to use the parking metering system. Also, provide tutorials on first-timers in Italy on how to gas up the car and how to use the self-service gas stations. Thanks! "
" Good customer service and staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CHARILAOS - 16 January 2020
" I am a frequent client of yours and I never had a problem with you "
" I had a great delay without finding a solution and finally having to cancel our reservation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by PAUL - 15 January 2020
" Autoeurope is usually really easy to use and happy to help in case of suport issues. Always has the best prices. "
" I book with Autoeurope for the past 10 years and have been a happy customer. However this time, booking with AVIS was a disaster. I booked a Fiat 500L wih winter tyres and at the counter was a offered a Renault Clio. Not at all in the same class. Has to pay 250 Euroes extra to get a different car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by C.L. - 15 January 2020
" The desk and telephone desk wasn't that understanding and helpfull. I had an issue with my booking, instead of full name I had my initials filled in. I can only change at the telephone desk, but I had to choose between cancellation with an admin fee of 30EUR or a new booking, but it was no guaranty of a car of the same category and I have to wait minimal 2 hours. At the end I had to cancel my booking and pay for the 30EUR admin fee and booked the same car at the desk with a higher price... "
" The desk and telephone desk wasn't that understanding and helpfull. I had an issue with my booking, instead of full name I had my initials filled in. I can only change at the telephone desk, but I had to choose between cancellation with an admin fee of 30EUR or a new booking, but it was no guaranty of a car of the same category and I have to wait minimal 2 hours. At the end I had to cancel my booking and pay for the 30EUR admin fee and booked the same car at the desk with a higher price... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ABU - 15 January 2020
" Very bad experience "
" I will paid 196 euro not give me car and not give me refunds "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by TETIANA - 14 January 2020
" Couldn't take my prepaid car, because I hadn't 2 credit cards and this condition, which in not typical for car rental service, was written only on the 5th page of pdf file, not on the first page of booking, as it was one of the main condition. "
" Couldn't take my prepaid car, because I hadn't 2 credit cards and this condition, which in not typical for car rental service, was written only on the 5th page of pdf file, not on the first page of booking, as it was one of the main condition. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by BOGDAN - 14 January 2020
" Overall was good! "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TURIN, IT - Reviewed by IACOBOI - 13 January 2020
" The experience was ok not "
" The roblem was that I didn t have any warranty included in the price that I payed, that's what avis employee sed, and payed extra 352 euro. And that s not ok. You need to talk with avis rentals and have same opinions about rentals. And in total i payed for a Fiat Panda 474 euro for only 7 days. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ROME, IT - Reviewed by ANTONIOS - 13 January 2020
" Very friendly staff and a nice AUDI A3 AUTOMATIC. "
" Very friendly staff and a nice AUDI A3 AUTOMATIC. I wonder why you charge extra for the theft and damage insuranse as long as all your vehicles are already covered with full insurance "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by INGRID - 13 January 2020
" Please try to make it more efficient when you pick up your car or I will have to book with a more efficient company. "
" I picked up my car Jan 2 at Rome Fiumicino. Why is there a 90 min wait - it is off season and I have prepaid and filled out all of my details on line??? I am also a returning customer both to Auto Europe and Sicily by Car. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
REGGIO CALABRIA, IT - Reviewed by ANDREA - 12 January 2020
" The desk support was great , they did a great job ***** "
" The desk support was great , they did a great job ***** "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ERNESTO - 12 January 2020
" Very professional, very efficient, very fast and very competitive. "
" Near-perfect experience, if it was not for the fact that the rented vehicle's interior was not particularly clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by ILHAM - 11 January 2020
" I am extremely unhappy!!! I felt being cheated! I didn't get the car I expected to get. The big difference between what I was offered/shown during a booking/paying on internet, and we ended up getting actually. We got the worst car type from this category, I could not believe my eyes. For such a price! I had no choice as I was traveling with family, had to move on, was getting late. I was sort of trapped up. The car was very noisy, I would say horribly noisy, quite uncomfortable, unsmooth, tough to drive, GPS didn't work for whatever reason (but no one reimbursed its price to me), we had to use GPS from my wife's mobile phone, but for that we had to pay extra for internet, and she could not relax the entire road as she had to guide me permanently. But the lady at Maggiore Florence was nice/kind/polite, cannot say anything negative about her; she was trying to help, feeling sorry about us, but she said it was not their fault, there was no any better car available. She said our contract was with Auto Europe, we have to make complaints to you. At the drop-off the guy said he was there only to receive the car, he ignored all my complaints, said it was not his responsibility. Such a frustrating experience! It was my first experience with Auto Europe! I used Maggiore before, and never had any problem. The price was unequal for such a shitty car, sorry for my French! It is just not fair! "
" See below pls my comments about the entire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by H. OZAN - 10 January 2020
" not positive. My deposit has still not been reimbursed one week after the return of the car. "
" the staff at B-rent were rude and not very helpful. It has been more than one week now and the deposit has still not been paid back. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by DAVID - 10 January 2020
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by RUDOLF - 10 January 2020
" EXCELLENT "
" EFFIECENT AS ALWAYS "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AGNIESZKA - 09 January 2020
" No comments "
" At pick-up on December 23rd I was told that the deposit will be higher, because I used a debit card for my reservation. I was only asked by your staff if I have sufficient funds on my account, which I confirmed. I checked my account during my rental period and my account was charged twice - by Auto Europe at reservation (344 EUR) and by your company (595 EUR). After drop-off your staff confirmed that my insurance coverage was raised to the full package, because of the debit card, so only 300 EUR out of the 595 EUR will be refunded, which still didn't happen. I was NOT informed by your staff that the usage of debit card will result in the raise of insurance package and additional charges. The employee handling our check-in was very much involved in conversations with co-workers not much in conversation with me, the client. Therefore, I would request a refund of the additional charge which I was NOT informed about and aware. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by VILIJA - 09 January 2020
" Experience with Auto Europe is good. Got Voucher pretty fast, answered our call when we tried to solve the problem with a car. Sadly could not really help us, but we understand this was AVIS mistake. We would be very grateful if you could refund us or at least push AVIS Italia to do that/give us their direct email. "
" Very unpleasant experience that almost ruined our all trip. 1. There was only 2 people working, so we had to wait about 2 hours to get a car. 2. We did not remember credit card pin, so agreed to pay full insurance fee 332,62. We have a receipt/check for this amount. But in the credit card information I see that I was charged 395,82 Eur. 3. We ordered a car with wintertires and chains, because we planned to drive from Malpensa to Chamonix. We asked manager in addition if sure we will get a car with winter tires. And she confirmed that there will be wintertires + chains. 4. Thankfully, the first day, while we were driving to Chamonix there were no new snow, so we got there with no problem. But it was snowing during all night, so next morning we realized that we can't use a car - there was summer tires and, of course, no chains added. 5. We bought chains so we could at least drive back from the shop without damaging a car or getting injured. Spent 72,05 Eur. 6. After that we were forced to leave our car in the parking lot and hope for the best that we will be able to leave Chamonix without accidents. 7. So the 2nd day of our trip we practically threw away. Lost 2 hours for buying, adding chains and driving to our AirBnb. After that we did not have a car that we could use. And hanged on the phone almost all day. It was impossible to reach AVIS Italia by call - the did not answer till the evening. AVIS Lithuania said that they can't help - we should contact AVIS Italia. Around 4PM AVIS Italia answered to our call and told to go to the nearest AVIS office to change a car. Because it was too slippery, we took onother car to go the nearest AVIS office - it was about 30 km ride to one side. There we got only a phone number of AVIS France. During the call we got an answer that it is impossible to switch cars because there are no cars in that region for few weeks. 8. For remaining days we did not use a car because streets in Chamonix we full of snow/ice. 9. Thankfully, last day we managed to drive out of the Chamonix safely driving ~10-15 km/h speed. 10. It was very stressfull for me, the driver, because I was responsible not only for the car, but also for two kids (1 and 6 y/o). 11. Returning the car was ok. But at the returning time I can see additional fee?? added to my credit card. I see a reserved amount for 63,20 Eur. And it is still reserved till today. We returned a car with full tank. We have checks for insuranse payment, chains and fuel. But we're not sure where should we apply for refunding. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by RAHUL - 09 January 2020
" AVIS. Never again. "
" The AVIS staff were very unprofessional. There was a wait time of nearly 2 hours at pick up. I got a downgrade ( manual when I paid for an automatic). They refused to give the car till I bought insurance from them, even though I had insurance from Auto Europe. Tried to sell me snow chains when the rental contract clearly said those were included. AVIS never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by GORAN - 08 January 2020
" Worth trusting with care when picking up a car - take a good look at the car "
" You had to ask yourself everything. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by TIMOTHY - 08 January 2020
" Easy to book car on line "
" Long wait to pick up car. Signage poor for returning at CTA. Car didn't have a spare tire!! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by VICTOR - 08 January 2020
" all in all it was ok "
" negative aspect : in Bergamo you have to take a shuttle bus for Centauro location ; "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MIHAI - 08 January 2020
" See the comment above,about the winter tyres! "
" Unfortunately,they didn't give us a car with winter tyres,even I had this specification on the voucher(and I paid for it) So I was forced to go to Livigno ,with a 9 years old child in the car,with summer tyres! And ,on 15th of February,I will rent ,from Treviso,from the same company;I wonder if this time I'll get a car with winter tyres?! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by NICK - 08 January 2020
" friendly staff but the car was dirty "
" friendly staff but the car was dirty "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DIMITRIOS - 08 January 2020
" Good car, free update !!! The only problem was the delay in delivering the car (1,5hour after our arrival at their office!!!) "
" Good car, free update !!! The only problem was the delay in delivering the car (1,5hour after our arrival at their office !!!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by LAWRENCE - 07 January 2020
" this time it was all good but after my last experience in spring 2019 of a credit card/driver problem where you ripped me off for £30 I'm still unlikely to recommend you to everybody. Hope you haven't tried any other underhand tricks again, we shall see! "
" can't fault their service only a couple of dents in otherwise perfect car (upgraded) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by GIANNIS - 07 January 2020
" Very user friendly website. Lots of options and you can easily book the car that you need. "
" Very easy and quick pick up of car. The car was in excellent condition. The drop off was also easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by EMILIO - 06 January 2020
" Excellent as usual "
" No problem at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by NICOLAE - 06 January 2020
" Before booking the car I spent many hours trying to find a car to rent worth winter tyres on Milano. The personnel of Autoeurope checked all the companies for me none of them could offer winter tyres including Sixt.Auto Europe staff recommended that I wait and maybe the companies will add winter tyres to their offers. I had to book late the car even without winter tyres when the price was already 150eur more. Then when picking up the car by magic Sixt could offer winter tyres but onmy on a better car for a "few more eur" The Sixt person Octavian was very tricky saying that I'll pay only the difference. Based on the total new price I asked him to confirm that the difference would be 70eur.But 2 min afterwards upon paying the difference was 100eur.When I asked him why is this difference he starting giving me some explanation that actually autoeurope pays them less than what I'm being charged. I called autoeurope but the office was closed. I had to accept the conditions and rent a crappy Fiat Qubo with a useless GPS navigator of 5 inch minuscule screen... but with winter tyres. Afterwards I called autoeurope about 5-6 times airways closed only once the person mentioned that they cannot help me and that I need to call after dropping off the car. It is unclear to me today how much will I pay as a total price? the price promised by Sixt? around 430eur? or 460 EUR? In all this story I feel cheeted and helpless despite having done no mistake. I will certainly never rent again with Sixt and most likely reconsider using autoeurope especially because the Belgium office seems to be always closed. Best regards Nicolae "
" Before booking the car I spent many hours trying to find a car to rent worth winter tyres on Milano. The personnel of Autoeurope checked all the companies for me none of them could offer winter tyres including Sixt.Auto Europe staff recommended that I wait and maybe the companies will add winter tyres to their offers. I had to book late the car even without winter tyres when the price was already 150eur more. Then when picking up the car by magic Sixt could offer winter tyres but onmy on a better car for a "few more eur" The Sixt person Octavian was very tricky saying that I'll pay only the difference. Based on the total new price I asked him to confirm that the difference would be 70eur.But 2 min afterwards upon paying the difference was 100eur.When I asked him why is this difference he starting giving me some explanation that actually autoeurope pays them less than what I'm being charged. I called autoeurope but the office was closed. I had to accept the conditions and rent a crappy Fiat Qubo with a useless GPS navigator of 5 inch minuscule screen... but with winter tyres. Afterwards I called autoeurope about 5-6 times airways closed only once the person mentioned that they cannot help me and that I need to call after dropping off the car. It is unclear to me today how much will I pay as a total price? the price promised by Sixt? around 430eur? or 460 EUR? In all this story I feel cheeted and helpless despite having done no mistake. I will certainly never rent again with Sixt and most likely reconsider using autoeurope especially because the Belgium office seems to be always closed. Best regards Nicolae "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MILAN, IT - Reviewed by MIHAI - 06 January 2020
" Best! "
" One of the best rental experience!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CLINT - 06 January 2020
" Very good experience. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by VITO - 06 January 2020
" Provide the refund please. "
" The car was not given to me. I was told to ask for a refund. I did. No one reacted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by NIKOLAY - 06 January 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGGIO CALABRIA, IT - Reviewed by ALBERTO - 05 January 2020
" Experience wonderfool "
" Tutto ok, consigliatissimo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANNA FRANTSESKA - 04 January 2020
" Until that time I was mostly satisfied, but the fact that your company still hasn't refund me and don't communicate to let me know what happens, makes me very skeptical about my next car rental. "
" The worst car rental experience of my life. The lady in the Maggiore desk didn't give me the car, I've already paid because, she thought my credit card was not mine!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GRIGORIOS - 04 January 2020
" It Should be polite of your side to refund the total or a part of the money we gave you "
" Well, i didnt get that car because i didnt have an international driving licence. When we gave to the Thrifty employer an international one of my wife who was with me, she didnt accept it and she refused to give us the car. It was the 1st Day of the year, the only Day we had to go for one Day tour to Florence from Rome (the next Day we had to depart back to our country). So we lost the car and our money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by IDO - 04 January 2020
" I was disappointed with how Avis refers to the Client of Autoeurope "
" Very unsatisfied . I revived a lower group of car , of what I reserved and paid. The receptionist claimed he didn't have the geep I ordered, and to get another vehicle from the same group I had to add money. I refused to add money and he gave me a car from a lower group. I expect compensation for the mental anguish I caused, we were 4 people with luggage and had to put the luggage on the chair and compress. Was very unpleasant rental. Greenberg Ido Vaocher Eu 17294973 Idogri@gmail.com "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TURIN, IT - Reviewed by IOAN ALEXANDRU - 03 January 2020
" Allways the best "
" Ck in online not available to avoid the 1 hr q in the terminal. They did not release the 700 euro blocked amount at drop off. The tank was not full at pickup. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NORMUNDS - 03 January 2020
" Good quality by good price "
" Good quality by good price "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by VASILEIOS - 02 January 2020
" very satisfied "
" very satisfied overall. new vehicle, economical gas consumption (free upgrade to lancia ypsilon). very helpful staff. using debit card an accepting a greek driving licence was really helpful. The pickup procedure took a lot (only one clerk behind the counter) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by AHMED - 02 January 2020
" Happy to be your customer and will definitely use your service again and again considering solving my issue with the recent experience "
" The staff were nice from the beginning till it was the time to drop of the car the staff told me that the car needs to be full tank which I already refueled it just before dropping it off back to them but unfortunately it needed to be topped up slightly more. She told me that I have to refuel it or they will do for a charge of 18€ which definitely I decided to do it myself but she offered if I want to wait for half an hour and driver will do it instead till I go back to counter at the terminal to close the car's case and speed up the release of the blocked amount of 600€ so I thanked her thinking that it was a favor as she could see I had a flight after 2hours and I must rush to the Hotel to get ready . Then I came back when exactly the driver arrived as the Petrol Pump station was just a couple of minutes away. I was surprised when she informed me that I have to pay 30€ plus for the fuel as she misunderstood me and thought that I want the paid service for refueling the car which increased accordingly the Tax and total bill. As I remember the fuel cost was just not more than 8 Euros as I have mentioned I just made it full tank just before dropping off so that means that the car had slightly consumed some liters to get me to the airport. She honestly admitted that she misunderstood me and said that she can't do anything and will have to email the company. I was waiting for your reply to get my feed back and acvordingly waiting for your nice and positive action for what happened. I am not complaining about the staff personally but it seems like her understanding of English was the barrier which I couldn't argue with her about at that time. Thanks and awaiting for you reply ! Regards "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by DANI - 02 January 2020
" The experience was very good, I would only make two recommendations: 1. clearer information about TelePass - we were surprised there was no automatic or any information on the matter 2. Clearer information on car return (Napoli airport is often congested and clearer instructions, perhaps nearest gas stations could save time (just a page attached to the contract or left in the vehicle) "
" SIXT people were great and the vehicle was well maintained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
UDINE, IT - Reviewed by MILAREPA VALENTINO - 02 January 2020
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by JURGEN - 02 January 2020
" Very positive experience "
" Great service and car condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ELISABETTA - 01 January 2020
" Positive experience. Would do again. "
" Positive experience. Would do again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by GEORGY - 01 January 2020
" I have been using service from auto Europe from the very first time in 2014 when we rented a car on Fuetaventura for 5 and a half years. But last time my experience was completely spoiled by the requirements to provide a credit card to block some amount as usual and when I said that I never had one and usually used my debit card I have been told that it doesn't work that way anymore. I called to support in Auto Europe and explained the situation and I was told that they can't do anything about that and that I'm going to loose all money which I have already prepaid. When I tried to explain that previously I never had any problems I've been told to better read t&c. I said that this is emergency and I can't afford myself to loose 200 EUR and maybe there is some way to make one off exception for long time customer - the answer was that I should deal with my problems myself and this is not Auto Europe fault (what I totally accept). On my comment that they going to loose a customer forever they didn't reply anything. Sorry Auto Europe I will never going to use your service again. Ready to pay more, but to be normally treated. So long. "
" They did nice job. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TURIN, IT - Reviewed by ALEXANDRU - 31 December 2019
" I am returning customer of AUTOEUROPE and I will continue to use your services as long as I find good value for money and good variety of offers "
" PRO: Very nice car Jeep Compass AT 4x4, a pleasure to drive. Carplay feature is a big advantage! CONS: - winshield washer liquid was WATER - and it froze as in North Italy in December temperatures are below 0 Celsius; - car showed message "oil change required" immediately after starting - it was annoying to see this avery 10 mins during the drive; - the rental voucher said "winter tires" but the car had only "M+S" tires, no mountain and snowflake symbol as required for a proper winter tire "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by IOANNIS - 30 December 2019
" First of all I would like to say that In my reservation With autoeurope I prefer the full protection package and in Sicily desk tell me that the full protection is only with eutoeurope and not to them and in case of a damage I pay the amount to them and then I must contact with autoeurope to have my money back..in the contact I didn't see sth like that. So they charge me for insurance 650€€ and until know they didn't give the money back I am very satisfied with autoeurope and was the last time I make the reservation with them!!! "
" The experience with Sicily was terrible.the car was dirty so I couldn't see the damages that the car have, in the contact everything was ok, and when i search for damages there was 3 scratches..the boy who was very rude finally write in the contact that there are scratches,and told me that at 16:00 o'clock, where I must return the car, nobody would be there to take and see the car, give the keys to the desk and everything is ok.. I wouldn't recommend to anyone "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by VALDIS - 30 December 2019
" There are some misunderstanding regarding payment, we are waiting from Sicily by car answer about money, because they made reservation from our bank account 550 eur? "
" We rented car with winter chains, when we for double checking asked at the servce desk , guy also answered that it is in car, we went to the mountains and unfortunately there was not chains, it was bad experience, because in the mountains was snow. we bought our chains for our security. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by FRANCESCO - 30 December 2019
" Excelent "
" Bert good nice cár "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EVALDS - 28 December 2019
" The experience was horrible. We spent 7 hours in the airport with 5 little kids trying to get the car and we didn't get it. Waiting for a full refund. "
" The experience was horrible. We spent 7 hours in the airport with 5 little kids trying to get the car and we didn't get it. Waiting for a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by AURELIJUS - 22 December 2019
" Car iš sudas "
" :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ALEKSEY - 22 December 2019
" Everything was written above. "
" First of all the counter lady was trying to sell me the insurance for €50 a day, but the insurance was previously purchased. The car itself was dirty, smelly and the windscreen wipers were constantly squicking. At the drop off point there was Boone at the office with the drop off box locked inside the office. I had to wait another 30 minutes and eventually wrote a note to the staff and left the keys inside the car. Now I am waiting for the deposit to return, but I doubt it... "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by KEITH - 21 December 2019
" The car was in a good condition and i would rent with the same company again. "
" I will rent again from the same company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MARILENA-DIANINA - 20 December 2019
" n/a "
" The low rate is because at the airport it took several hours (2-3h) to take the car: the staff was slow, and un-polite. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KITTI - 20 December 2019
" The insurance price on internet is not same, that there. Women, who made the administration so unsympathetic. So we cancaled rent. We failed the money. "
" The insurance price on internet is not same, that there. Women, who made the administration so unsympathetic. So we cancaled rent. We failed the money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by JURIJS - 20 December 2019
" didn't have any problems, so no comments about Autoeurope behavior "
" the car we received had issues with one of the passenger seats and with back door (trunk), which we discovered only next day and we had to loose our time to drive back to rental and change a car :((( however the staff was very helpful and friendly, so I see the problem in bad cars, not the staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by MIROSLAVA - 19 December 2019
" I hope to found the right way for us and to continue working together! Thank you! "
" In fact, I couldn't use the car I had booked and paid inadvance. I always rent a car from your company, but for the first time I use Hertz. I had mistakenly taken my husband's credit card, not mine and the employees diden't want to gave me the car. I had several other bank cards on myname, but they weren't credit cards.I was with my young son at the airport and urgently had todecide what to do because we had an hour to get to another city.I went to another company where I had no problem paying acar and depositing with a card in my name, but not a credit card.I wanted to write to you these days to ask you to return mycar money if it is possible?I hope to found the right way for us!Please let me know your decision! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by HAYLEY - 19 December 2019
" No complaints about autoeurope but I think you should make it clear with car providers about terms. I felt cheated by Budget "
" I booked a Peugeot 2008 I have give a Renault Clio. The staff at budget wanted to charge me 17€ extra per day for an Opel Mokka ( same class I booked). Then having basic insurance they wanted to block 2000€ instead of 1000 or wanted to sell me full cover for 17€ per day. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by SHAI - 19 December 2019
" All in all it was excellent. "
" Fast and efficient. Rep on the ground helped go over the car on pickup and drop off which was appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by VITOR - 18 December 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by MITKO - 18 December 2019
" Easy and fast service! "
" For the second time, I use the services of Interrent and I am very pleased with the services provided and the friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IGOR - 18 December 2019
" It is necessary to buy full insurance, since in the last year regularly damaged vehicles. And this is done not in the presence of the client, but much later, when it is already difficult to find out the reason for this "
" Регулярно происходит списание денежных средств с кредитной карты после окончания аренды, когда я уже нахожусь в другой стране. При приемке автомобиля претензий мне не предъявлено, но в последствии находятся необъяснимые причины для их списания. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by PETAR - 18 December 2019
" I used 2nd time in a row Auto Europe. "
" Pick-up was a bit slow, but everything else was ok. However, a friend of mine was charged for fuel, while he returned the car full, which is a fail. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDER - 18 December 2019
" Very good "
" if you suddenly arrived earlier than the time indicated in the reservation, and even there's no any client at the counter , you must wait until this exact hour. For example if at the time of booking you indicated 10 in the morning and arrived at 9-35. you will wait 25 minutes for the start of car rental. The car was issued unwashed, dirty. All proposed cars had numerous body damages. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
TRIESTE, IT - Reviewed by DOMINIC - 18 December 2019
" Still waiting from AutoEurope to respond to my messages. "
" Maggiore had no cars in the same group as per my reservation. After a lot of time wasted, I had to accept a downgrade and now I'm waiting from the refund from AutoEurope. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
VENICE, IT - Reviewed by VLADIMIR - 18 December 2019
" The car had 116 thousand kms on the odometer, but the condition was ok. In particular, the diesel engine started well in Dolomites with temperatures around -10 C. The good thing was that Dollar provided a set of winter chains for the tires, and they were absolutely necessary on the way back from Dolomites, cause the roads were super snowy, icy and slippery! "
" The car had 116 thousand kms on the odometer, but the condition was ok. In particular, the diesel engine started well in Dolomites with temperatures around -10 C. The good thing was that Dollar provided a set of winter chains for the tires, and they were absolutely necessary on the way back from Dolomites, cause the roads were super snowy, icy and slippery! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by THEO - 17 December 2019
" xyz "
" Good in general. Friendly staff Apparent staff shortage at pick counter and drop-off, often causing in long waiting times. Check-in procedure could be more efficient. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IOANNIS - 15 December 2019
" I am very disappointed from the rent company "
" I rent a mini car for one day at the malpensa airport in Milan Italy. At the drop off they told me that on the doors there was a very thin scratch that did not existe in their computer data before i took the car. I had not any car accident in my trip and the car was always parked in the parking lot of the hotel. The worst was that for this very thin scratch that concerned only the color without any damage of the door's background they charged me 674 euros. Next day I went to a carozzeria station and showed the photo of the scratch in a car repair specialist in Thessaloniki Greece where i live. They told me that the cost of this would be around 100 Euros. Although at the drop off in the airport I asked the staff to send me the invoice of their car repair mechanic to check how many euros did he charge them i have no answer so far. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by ANA - 15 December 2019
" I don't know if the girl from the rental desk is an Auto Europe employee, but she was so kind to advise me to take photos (I would have never thought of that). I hope it will help me get my money back. "
" I dropped off the car at 5 am (after making a full tank of fuel). Three days later, I checked my bank account and I see that all the money I had were not there. It seems that Avis withdrew more then 500 euros (my rental cost was 157 euros). I contacted the company and I was told that they found a scratch on the front of the car. This in not true and I have it documented with photos. The person at the rental desk advised me to take many photos of the car at pick up and drop off. Now I understand why. I will never take a car from this company again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by VALENTINA - 15 December 2019
" The best searching engine for Rome car rentals "
" Really cheap, perfect service, perfect cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BRAD HARNAIN - 15 December 2019
" Staff is good... support is good.. but i didnt get the car that i booked is shit "
" I booked a peugeot 3008... but i didnt get the car with the reason car is not available... and advertisement show 'or equavalent'.. this is fuck asvertisement.. if customer already booked abd paid the type of car.. you should prepared it... this is not walk in... "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PADOVA, IT - Reviewed by LUKÁŠ - 15 December 2019
" The car was a small engine but did surprisingly well especially climbing the dolomites "
" Satisfied, all went as planned. 2019 Toyota aygo, mini (as rented) but good condition. Did the job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ATA - 15 December 2019
" Smooth, friendly, professional "
" Smooth and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SAOOD - 14 December 2019
" It's was very bad experience and treatment, + poorly efficiency "
" It's was very bad experience and treatment, + poorly efficiency "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SERGEY - 12 December 2019
" Everything is fine with AutoEurope. "
" I got Fiat 500X instead VW Golf. I suppose it is not an appropriate exchange "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRESCIA, IT - Reviewed by EGIDIO - 12 December 2019
" very satisfied, very kind staff "
" Im very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CARLA - 12 December 2019
" Always offering a wide an interesting range of choice "
" Easy procedures "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDUARDO - 12 December 2019
" For Auto Europe, everything was ok, for Budget not. "
" We have 2 problems whit the car. 1-The A/A it doesn´t work (incredible) 2-The GPS it doesn´t work on the Telephone. Budget told me that they return money for the problems that we have, until today Budget not returned the promised money. Could you please help to solve this. Thank you "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ROME, IT - Reviewed by MARTIN - 12 December 2019
" very unsatisfied with the whole system, your page does not warn people about not accepting electronic cards but only credit cards. we were in a hurry and payed for the reservation upfront, but were unable to make a deposit later on the counter so we didnt get a car nor our money back... the whole page now seems to be a trap if you dont have a time to read terms and conditions because we were also refused to get a refund over email... "
" very unsatisfied with the whole system, your page does not warn people about not accepting electronic cards but only credit cards. we were in a hurry and payed for the reservation upfront, but were unable to make a deposit later on the counter so we didnt get a car nor our money back... the whole page now seems to be a trap if you dont have a time to read terms and conditions because we were also refused to get a refund over email... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by STEPHEN - 11 December 2019
" I've used you twice, both times for Sicily/Italy (both times receiving nefarious charges that were ultimately refunded - but this is not your fault, rather an issue particular to Italian car rental companies!!). The rental options are clear and the process simple. Thank you. "
" Rejected 1st vehicle due to faulty wiper (it was raining), rejected 2nd vehicle due to damaged air vents, 3rd vehicle was fine. (First time I have ever rejected a rental vehicle in my life btw). No staff available at drop off due to time, dropped keys to main desk and waved off when I asked for a receipt! Had a subsequent charge of €334.77 to my credit card apparently for damage. I disputed this and after some back and forth this has now been partially refunded - I demanded the full refund and have just had an email saying the balance is for an extra days rental and late return fee?? (I dropped the car off in plenty of time). Their customer care is now closed and I will be taking that one further in the morning. Suffice to say I am incredibly frustrated and outraged. Their customer service is inept and I probably would have taken less of a risk renting directly from the mafia!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by REMIGIJUS - 11 December 2019
" I would like to see the final price then i ordering something and not be surprised then i got the car at the pick up place!!! "
" The final invoice from Budget is not clear for all. From Auto Europe i got info what winter chains are included, but at the office budget asket to pay for it again. The price which i payed for the Auto Europe and the price which Budget asked in the pick up place was different. With the cost of winter chains they aded some "extended roadside assistance" withc I didn't ask and it was not explaned to me. When I return the car Budget asked to pay for it and for me it was showed agreement with different prices by agreement i signatured. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JUAN - 11 December 2019
" No matter what you book, in the counter they will always tell you that you are not insured, so I needed to book an additional insurance... Hence the price I previously paid through Auto Europe was a scam. "
" Only one person working on the Maggiore counter, and in this case this person was terribly slow, so there was a long queue waiting. Even if you say an approximate time to get to hire the car, we needed to wait an additional hour and a half... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AGELOS - 10 December 2019
" Great choice of suppliers "
" Friendly staff they gave me an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by EVANGELOS - 09 December 2019
" VERY BAD !!! "
" Very bad! Ask extra many in the counter Avis !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by IAKOV - 09 December 2019
" беру машины в Европкаре не редко, хотя и не самые дешёвые варианты. Но зато надёжно "
" Большой офис, быстрое получение, хорошие автомобили "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by KOLJA - 07 December 2019
" None "
" Different car then we asked, it was damaged and we had to pay extra in the spot.. Also insurance isn't directly covered by the rental company but handled third party, so you always have to pay for it yourself first "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by TZANOS - 06 December 2019
" It will be the last time I use Avis and I regret having done the reservation on line : I think Auto Europe should apply better control to the companies they work with. "
" Avis has declined to provide me the car because I have used debit card (to AutoEurope) instead of credit credit card. They have actually told that the money I had already paid were lost and would leave me without a car! They asked me to pay in cash ( which I did because I could not travel without a car!!!) and until now they have not even returned me the guarantee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by EDWARD - 06 December 2019
" This is the first time we have used AutoEurope. How this situation is handled will directly determine if we or any of our family and friends every uses AutoEurope again. "
" This is the first and last time we will rent from Avis. Before our trip, I pre-paid for everything, all ten days of automobile usage, so I expected that when we picked our van up from Rome we may be charged around 100 euros, maximum, for any kind of miscellaneous taxes, airport fees, etc. The rep at the counter hands me a bill for over 1,500 euros! It took 45 minutes, with my wife eventually speaking to the rep and her manager completely in Italian, to end up with a bill of around 21 euros. This seemed reasonable. Now I just checked by credit card and I see a charge from Avis for $1,600.45! I am obviously calling my bank immediately to contest this change and demand a refund from Avis. Regarding the vehicle: when we received it, it was dirty and had considerable damage. The attendant at the departure booth never got up from his seat to see any of the damage. My wife was yelling to him in Italian all of the damaged areas, and he simply yelled back and scribbled on the vehicle diagram. When we dropped off the vehicle we were rushed to complete the process and were not offered a final bill or anything like that. And now I see why...they're simply going to charge my credit card over $1,600 without my permission. This is completely unacceptable! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by SABINA - 05 December 2019
" I will not recommend a company to my friends, because your company took from my card 30 euro after 1 month, and didn't provide any official documents! If this is a penalty, so, send me documents for what! I have to know why somebody takes my money from my card! "
" I will not recommend a company to my friends, because your company took from my card 30 euro after 1 month, and didn't provide any official documents! If this is a penalty, so, send me documents for what! I have to know why somebody takes my money from my card! "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ERMAL - 05 December 2019
" very satisfied "
" I am frequent client of Sicily by car and always satisfied with the service provided. this time was a misunderstanding between the desk women and the parking staff which the lady promptly resolved "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ADAM - 03 December 2019
" They will try to take your money from everywhere dont select them "
" the terms & conditions were too many to read and I had to pay an extra 50euros. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by BENZION - 02 December 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KALLIOPI - 02 December 2019
" Sattisfied, except they credit my card and haven't return the amount yet "
" Avis has charged me the amount of 123,21€ guaranty. I was wondering when the will debit my card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DAVID - 01 December 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SEUNG HEE - 30 November 2019
" - "
" I drove two regions of Italy: one was Naples/Upto Ravello and the other was Tuscany/upto Montalcino from Rome. My best scores go to the Avis Rome. The staff of Naples gave the GPS, which the equptiment of setting-up was missing. When I asked him to provide the other GPS, he said it was the only one to use. Therefore, I asked him to upgarde my rental car and he refused. I had to drive it up to Ravello for the first time. Compared to South Korea roads, the Italy roads don't much have the lightenings. When I drive a vehicle, I must rely on the headlight of the car. Without setting-up GPS firmly inside of the car, while concerning to fall down of it and lose the way to Ravello, I was insecure to drive and felt unsafe. I arrived at Ravello at night. Next day, it was a yellow-warning of rain-storm. The rental car/vehicle was the worst. The break wasn't perfect and I was concerned to drive back to the Naples aiport. My hotel owner was advised not to use the mountain-roads because of invisibility/fogs, but to use the seaside roads/cliff-narrow one. Before leaving there, I attened the cathedral mass of Sunday to pray. The funny part is that I sought for the path of God in the Amalfi region. It is known for it. I was cautious and scared to drive within the imperfect situation. The seaside road was certainly narrow. My speed of driving was slow. I was on the up-hill and two cars were behind of my car. There was the car in the opposite direction and it was on the down-hill side. The car bumped to my rental car. My car was slow and Driving was stopped, and I didn't fall down from the cliff. It was the incident. The opposite driver just left after the incident. Digitus Dei est hic! I canceled all schedueld plans before reaching to the airport. Sincerley, I prayed to the God to get the airport safely from there. I returned my car much earler. If I had the full cover insurance, it would be great. When I returned the car, the staff wasn't much worry about my psychological trauma. I wasn't insured or hurted at all. I tried to relax anyway. The money was truly burden. I am sorry that the car was damaged. at least, I am safe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ROME, IT - Reviewed by SEUNG HEE - 30 November 2019
" Thank you very very much~ "
" I rented the car in Rome and Napoli through the AVIS company. They were very different experience. Rome was the best. I do appreciated their service. As I sought for GPS, the staff kindly upgraded the rental car, as BMW minicooper/automatic for safety to drive in Italy, Europe for the first time with the excellent advice, although he asked me to guarantee the higher car-insurance service, as the full cover. In Seoul, South Korea, I am a driver of the minicooper/Gasoline, too. I felt comfortable and friendly. However, in Napoli, as I arrived the Avis rent car about by the closing time of Saturday. Another staff of Napoli Avis wasn't kind and friendly. GPS/Navigation didn't have the equip to attach/set up the car window or etc. Then, when I asked him to upgrade the rental car, he refused as there is no car which can provide with GPS. The no-settingup tool of GPS is only thing that I must use for my driving. Compared to South Korea, Italy's roads don't have the lights. Withtout good distance of the visiblity to drive, I have to drive up to Ravello, with the great fear/concern that GPS would fell down, while driving, I might lose the ways to get there with the narrow-mountain roads. I didn't feel comfortable. Next day, there was a yellow warning of Rainstorms in that region, I was even scared more. The rental Car itself wasn't good/secure. it was old and the break wasn't tighten. On my way back to Napoli airport I followed the direction which my hotel owner had advised. She recommended me to use the seaside roads instead of the mountain roads because of the fogs/invisiblity. On my ways to be down from Ravello-Seaside roads, because of the rain, I was sacred. Before driving it, I attended the holy mass to get to the airport safely. My car was very slow. I got the incident. The opposite road-driver bumped the car. Without saying anything, he/she left. Behind of my car, there was two cars following because of my low-speed driving. I was a bit climing/up-hill road with seaside, and the other was on down-hill. Digitus Dei est hic! He/She(the opposite driver) didn't hit greatly me to fell down from the sea-cliff road. My car speed was slow on the raining day. I was stopped, when he/she bumped me. He left. The car was a bit broken. Unfortunately, I didn't make a reservation with the full insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HENRY - 30 November 2019
" We lost 4 luggages, with all our clothings, passport, laptop in it. What do you think? "
" This has nothing so much to do with the car or Avis. We booked a car in Rome and drove to Florence. Our car (Renault) window was broken and all luggages in it were stolen. How come the car has no alarm? Why is there no warning from Avis about leaving luggages in Trunk! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by EDWARD - 29 November 2019
" Very disorderly with people jumping queues because they got fed up waiting! Disgraceful to wait almost 3 hours to rent a car! "
" We had a terrible waiting experience at bologna airport where we waited in a queue for over 21/2 hours till we got our car! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARCHIL - 29 November 2019
" The process is not so smooth, but OK "
" While reservation we have paid €147.01 for the car. At final invoice, there was indicated just €105.01 EUR under "Prepayment (Voucher)" section. We could not get the answer on that. At the counter in Milano, we have been told by the agent that we would pick up a car with full tank fuel and, we would not be charged for fuel, if we bring it again with full tank. Or, after return we would be charged only for the consumed portion. In fact, the tank was not full at pick-up. We noted that with parking staff. They advised to take a photo of it to present later, at time of return. Besides, when returned, we have been still charged for full tank price, even though the tank was just half full. We have argued that with the employee at drop-off place, but he told us that he he was not Avis employee and he was just printing out the invoice and he was not aware on details. We have submitted all those complaints to Avis via their site, but there is no response so far. We have not yet received excess of deposit, nor even any reply. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by AMAN - 29 November 2019
" Booking with autoeurope is like a charm and is easy and value for money. Thanks "
" I have usually rented with europcar, Hertz and budget and this was the first time I rented with Alamo. I booked a category and was expecting a Renault clip or similar car but was provided with a lancia. Though the car category might be the same I didn't like the ride position and requested a change. They said since you are dropping it off in Rome we don't have any other car to offer. Usually other car rentals are much helpful. The car was good but I just wanted one with a low seating. I agreed to pay more to upgrade the class but they said they can't offer.cars to us as we are dropping in Rome "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by ANCA - 28 November 2019
" Very troublesome experience. The mentions on your voucher were just a few and the suplimentary ones that were mentioned at the Hertz counter made me not have the car I booked. "
" I did not get the car because my card was refused at the counter. Also, I did not receive the refund although I did not use the car. I wrote several emails until I was redirected to the Customer Service. Hertz didn't even inform AutoEurope that it did not deliver the car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by MAYKOL ROCH - 28 November 2019
" It's ok, "
" Took a lot of time to get the car, because the guy wanted to sell me the insurance and scared me a bit about the conditions of driving in Sicily, in a part he wasn't wrong. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by NARCIS - 27 November 2019
" autoeurope "
" huge waiting line to get the car (30+ minutes) the car had dammages not mentioned on the rental paper and they just said to take some pictures :))) "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by MARK ANTHONY - 25 November 2019
" Frozen money on credit card for 15 days is a letdown "
" Desk at Firenze Airport was closed. I had to deal with Hertz desk instead. Hertz also froze 200 on my credit card and are still frozen, 15 days after! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by SAITO - 25 November 2019
" Car was clean and very good, without the above comment. "
" The wiper was not good, bread was broken and not enough tire air preacher. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ARNO - 25 November 2019
" Thanks to Avis "
" It was quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by IVAN - 23 November 2019
" Satisfied "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALBERTO - 21 November 2019
" Good price car in perfect conditions "
" Very professional and very kind lady on the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GEORGIOS - 21 November 2019
" I DROPPED OFF THE CAR AND I GOT A MESSAGE FROM MY BANK THAT MY CREDIT CARD WAS CHARGED A BIG AMOUNT. STILL HAVEN'T INFORMED ME WHY. "
" I DROPPED OFF THE CAR AND I GOT A MESSAGE FROM MY BANK THAT MY CREDIT CARD WAS CHARGED A BIG AMOUNT. STILL HAVEN'T INFORMED ME WHY. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ISHAI - 21 November 2019
" I have been charge 3 times for the same car! as well been charge for fee road which I didnt do! "
" charge me few times !! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TURIN, IT - Reviewed by MICHELE - 21 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHOI WAH - 21 November 2019
" Good with refundable super over for the rental. If can offer more competitive rates will be better. "
" Budget is good as cars are new. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by IAGO - 20 November 2019
" It is not normal that because my card was being used in a fraudulent way, people from the rental car robbed my money. I understand that they want the same person putting the credit card (which I don't believe it's such a strong rule since people from Munich let us rent the car with a different credit card) but at least let us change the name of the driver and use his credit card. Or at the very very least, they should disccount from the total amount the money I already paid "
" I reserved a car. One day before my and my credit got canceled cause someone was using it on my behalf. When I got to the place they didn't let me either use my friend credit car or change the reservation to my friend, who had a credit card and a driver license so basically they didn't give me any option but to lose the money I already paid in its whole amount and make a new reservation (no discounting the money I already paid, so basically, I was robbed!!) very very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by POPA - 20 November 2019
" Will never use or reccomend Europcar again! Very poor comunication, very good in charging the fees! "
" Europcar charged our credit card 90 euro, 2 months after the returning the car with no explanation, no email. After inquiring, we have found out (only from Autoeurope, no reply from Europcar) that the amounts were charged for 'administration fee for fine' , meaning that they have just send the police our contact, without even noticing us about this. After one year, we have received the fines from Milan police, for entering in a 'limited traffic area' ! Will never use or reccomend Europcar again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ANNE - 20 November 2019
" The car we had booked had been given to someone else because we came at the booking place late. We had to pay an additional fee. "
" The car we had booked had been given to someone else because we came at the booking place late. We had to pay an additional fee. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JAMES - 19 November 2019
" My rental was double billed. Once by a company in Germany and once by the location at the Naples airport. "
" I was billed twice for this reservation on Amex. I had to wait more than an hour on a line and the car was not available at the time specified on the reservation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JAMES - 19 November 2019
" Good courteous service, very quick drop-off and model of car exactly as advertised and in perfect condition. "
" Good courteous service, very quick drop-off and model of car exactly as advertised and in perfect condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MIKHAIL - 19 November 2019
" I know you are just a broker but the experience with your partner "SmileRent" was really terrible. "
" 1.Instead of Renault Karpur I ordered, I've got Ford Focus instead. And the car I got was making a lot of noise during driving from the front of motor area that I was wondering will it eventually get broken or not.. Thank God it didn't but most likely it will pretty soon! 2. For some unknown reason I was charged a week rate for the 4 days of rental. While at the airport I could rent one for twice as this amount. Above of that, after I returned the vehicle and the rental finished SmileRent just took from my card 21,59€ and 5,66€ extra for God knows what! And the bill they have was 21,59 costs because of the use of Navigation system that I didn't ask! and 5,66 for petrol, while I took the car with 94% of fuel. This is just ridiculous, because as the matter of fact I asked Renault Karpur but I got Ford Focus eventually, as I mentioned above. After I asked for clarification regarding this, I got no reply from SmileRent. 3. The location of parking to pick up the car wasn't clear at all. In the invoice from AutoEurope it says literally: MILAN MALPENSA AIRPORT EXIT T1 AND TAKE SHUTTLE BUS FOR THE "STAFF" PARKING AREA Well.. When I asked shuttle bus driver for the "Staff parking area" he didn't know where it is. So I spent the night in some local hotel because of that. I should call the number I know but still.. Guys, you should call this parking area not "STAFF" but SMILE-RENT! Thank you for reading this, I tried to stay objective! And I hope for return of this "navigation costs " because it's really ridiculous! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by JEAN-FRANÇOIS - 19 November 2019
" My rating at number 4 is deliberately an average 5/10 in the wait of a solution to this issue... I could of course review my judgment. "
" I have an issue concerning a minor damage on the car, a small superficial scratch on the rear bumper that is my responsability but that costs 244 euros to repair, which is far too exagerated, a hidden way of making money in my opinion. A feeling of being scammed... I do not appreciate this way of conducting business. The car I received was brand new, a Jeep. Too big, too bling bling, too much electronic gadgets. Not the one I wanted. I booked a smaller model, a Alfa Romeo Giuletta in order to drive at ease through the small Sicilan streets. I am currently waiting for a reimbursement by the insurance I took with AutoEurope. I mailed my claim on Saturday 16/11 and have had since then no answer while I already have been charged by Budget. And btw when delivered, the Jeep had a low level of windscreen liquid and low pressure on front tyres. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by LEONARDO - 18 November 2019
" B-Rent sta cercando di truffarmi 375 euro per una ammaccatura sul cofano che a mio avviso esisteva anche prima del mio noleggio, ma che l'addetto alla consegna non mi ha fatto notare, E quando sono rientrato è stata la prima cosa che mi ha fatto notare, proprio come se sapesse che io non avevo scattato la foto a quella ammaccatura. Inoltre pensavo quella ammaccatura fosse stata registrata, ma le scritte sul documento sono volutamente microscopiche e non leggibili. Insomma. IO MI SENTO TRUFFATO! L'addetto ha ipotizzato che l'ammaccatura sia stata procurata dalla caduta di una pigna,e questo e compatibile con il tipo di ammacactura, ma questo non è il periodo delle pigne. Secondo me questo è un modo truffaldino per incamerare soldi, fanno una offerta bassissima per il noleggio e poi si rifanno con le ammaccature. Saluti Leonardo DE PALO leo.depalo@gmail.com B-Rent is trying to cheat me 375 euros for a dent on the hood that I believe existed even before my rental, but that the delivery man didn't point out to me, And when I came back it was the first thing that got me pointed out, just as if he knew that I had not taken the photo of that dent. I also thought that the dent had been recorded, but the writing on the document is deliberately microscopic and not legible. In conclusion. I FEEL FRAGED! The clerk has suggested that the dent was caused by the fall of a pine cone, and this is compatible with the type of ammaccatura, but this is not the period of pine cones. In my opinion this is a fraudulent way to forfeit money, they make a very low offer for the rental and then go back to dents. Regards Leonardo DE PALO leo.depalo@gmail.com "
" If you are really interested to know about b-rent, send to me your email and I will forwards to you all the email send to B-rent. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ALEXANDRA - 18 November 2019
" Overall very convenient but I think the test will be when something goes wrong - then we'll see what the service is like! "
" Car wasn't in best condition but was fine. Had difficulty finding someone to validate car scratches when picking up car, "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by BARBARA - 16 November 2019
" Very good experience! "
" Only problem was that the car had a damage that was not reported and I had to spend time to get it reported myself before driving away. But it went very fast and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by GIANCARLO - 14 November 2019
" perfect service!! "
" Perfect service!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by BENJAMIN - 14 November 2019
" - "
" We spent over an hour waiting to be served and pick up the car because it was 9pm and there was only 1 person at the counter. Over and above that, when asking for help to lock baby seat to the car seat, the attendant on duty stated that he didn't want to be held responsible for placing it incorrectly, and refused to help out. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ADAM - 13 November 2019
" I appreciate having the possibility of having now a no-excess rental booked through auto europe, rather than having a refundable excess. "
" At the time of arrival at the airport we were the only clients at their stand, so the whole rental process went quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ALEXANDER - 13 November 2019
" Auto Europe was no problem, friendly staff on the phone and easy to book. "
" first of all the car was supposed to be Audi (or similar) - but they gave a different one and they even didnt have a single audi at the parking. If I knew it I would use a different provider. The staff was trying to advantage of me as well: said that I can return empty tank and they will charge me 2,6 Euro per l which is "same as gas station" - lie. Gas station was 1.8 and thats the most expensive one. They said there is no gas station around airport - lie. there were several. during the car pickup and inspection I found 5 more damaged points which were not marked in the system - they try to get insurance that way apparently. Some scratches the staff refused to put in the system, saying it was too small. So I had to make pictures. Tried to sell me additional insurance even after I said I have it from elsewhere. I dont know if it AVIS or just Sicily in general, but the feeling was that Im being fu**ed. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
VENICE, IT - Reviewed by DAC HIEU - 12 November 2019
" It's almost impossible to communicate with Europcar Venice by phone! Never get answer. "
" It's almost impossible to communicate with Europcar Venice by phone! Never get answer. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by VAZHA - 12 November 2019
" Autoeurope price is very good for sicily "
" taking car took too long. there was a long queue... "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by THEO - 12 November 2019
" xyz "
" Long waiting times at check-in desk. Lack of parking space at pick-up/drop off area. Incoming cars blocking outgoing. Chaotic parking at drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by FRANCOIS - 12 November 2019
" See above "
" I've rented cars in Sweden, Portugal, Greece with autoeurope and this was the first time in Sicily. I always plan for paying a little extra at the location for the insurance or whatever extra cost. But here it was too much: for a car rental of €200 a week on autoeurope they made me pay more than €300 for "Full insurance". Of course with that you get easy check in and check out (the car had scratches everywhere so it would have been a pain to count them all beforehand and upon return) but still, that's too much in my view and comparing with my experience in other countries. Other than that the car was good and we had a lovely week. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PHILIPPE - 12 November 2019
" Everything was correct and clear. "
" Everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by TARIQ - 12 November 2019
" As mentioned above, terrible. "
" I booked a Ford van as we were six passengers with luggage and requested for full coverage and paid accordingly but to my surprise on counter I was told the insurance was over and above, in addition I was given a five seater with two jump seats in the boot. We didn't have any other option but to take the car as there was no alternative vehicle available. Hence we managed six people including driver on five seats with jam packed luggage in the boot. Journey from Milan to Rome was terrible. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MARINA - 12 November 2019
" Hertz will be last option I will choose. "
" Staff was rude. Still can't get an explanation about extra charge I payed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SERGEY - 11 November 2019
" Everything was ok "
" The counter staff tried to change the car from ordered Audi Q3 to Opel Mokka. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by NICHOLAS - 11 November 2019
" Very Helpful "
" Very Helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREA - 11 November 2019
" low price should be a reason for low quality "
" Quality of the vehicle really bad. Somehow the feeling was that the Auto was to old, not well maintained and checked. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by TIMO - 11 November 2019
" If you make corrections to my rental invoice I can return to your customer. I have informed my bank that your invoice is wrong. False information to a customer, not a good business. I think Sicily's worked really tried to add extras to my invoice since I didn't take any insurance. "
" I booked a car thru Autoeurope and paid it Sept. 19 in advance with a credit card. When I picked the car from Malpensa I was informed by a very unhelpful desk worker that 'you have made the booking with a debit card so we will charge extra'. It was not a debit, but a credit card. I explained her that it is a credit card but I have to confirm it with SMS message from my bank. The clerk did not accepted this and said that you can balance your bill when you return the car. My CREDIT card was billed for 455 euros, no any sign of 61,94€ which I paid in advance when I booked a car. When I returned the car and asked to check and clear my invoice the clerk informed me that 'no problem, your invoice will be settled'. Today; i checked my CREDIT CARD balance I noticed that Autoeurope will charge 155 € from me. The information I got in your office was totally wrong. For a small car (Corsa) you are asking total 216,94 € which is much much more than the offer I got from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ROME, IT - Reviewed by BASKORO - 10 November 2019
" cheap price than others "
" the drop off takes long time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANDREW - 10 November 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by SHALOM - 09 November 2019
" the problem was that budget told me that if the car would be damaged i have to pay them and thet ask auto europe to refund it. in this case' i would prefer to expend my insurance with Budget, next time. "
" As usual they ask me to upgrade "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by PIERFRANCESCO - 08 November 2019
" ORRIBLE "
" I was not able to pick up the car due to problems with the POS. I've asked to be refunded by AutoEurope but I've never received a reply, neither a kindly "sorry we can't". I will never use AutoEurope again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TURIN, IT - Reviewed by MOHAMMAD REZA - 07 November 2019
" Nothing "
" They charged me extra 100 euro for insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ROME, IT - Reviewed by KONSTANTINOS - 07 November 2019
" Easy to book, clever deals. "
" Although I purchased the damage refund insurance provided by Auto Europe, Sicily by Car charged an amount of money in my credit card. The sum will be refunded after 20 days! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CARLECIUC - 07 November 2019
" At 4. I gave 9, because I booked insurance all included, but at Hertz they didn t see my insurance "
" OVERALL, ALL OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by STEVE - 07 November 2019
" Car was great amd clean. Did not have any problems either with the company nor with the car. Would reccomend the comapany, and when I return to Sicily I would return to this company for sure. "
" I reccomend this company, since there are no hodden charges at all. Also staff is very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VIKTOR - 07 November 2019
" 30-40 mins of waiting time in the Airport at Hertz counter, overall everything is great "
" 30-40 mins of waiting time in the Airport at Hertz counter "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by MATIC - 06 November 2019
" Just posted above my concerns. Otherwise it was ok "
" The guys at the office haven't had a clue about fixation of their own child seat into the vehicle. I think that the customer cannot know the instructions on fixing every different kind of child seat brand. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by VAIDA - 06 November 2019
" Everything was good "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by OKSANA - 06 November 2019
" It so ling period for unblocked guarantee on the card "
" It so ling period for unblocked guarantee on the card "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IRENA - 05 November 2019
" U "
" U "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by CARMEN - 05 November 2019
" Very professional. "
" By mistake I cancelled my voucer, but the stuff was very nice and helped me to pick up a nice car, and I didn't have to wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ILIA - 05 November 2019
" Please send me a screenshot of your webpage where I can see that the Client won't get a car if he/she does not have an International Driver Licence. "
" A person at the counter said that unfortunately he can not give me a car. Because, I did not provide him my International Driver Licence card. I had only Russian one with myself. If the police stop and fine me, what is not obvious, they will fine Budget as well. The Budget is a BIG company and they can not risk and I must understand. He suggested that a smaller company could make a such risk. As I remember the contract says you reimburse all fines to the driver. It looked cheap and offensive. I showed him a Voucher and he admitted that the voucher does not request INTERNATIONAL Driver Licence. He refered to the contract of AutoEurope page 3 which says International Driver Licence is mandatory. And I ask if it is mandatory why do not mention about it on your website? "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MATEVÅ? - 05 November 2019
" Hard to comment. Very easy reservation and payment from your side but as written above I am not sure whether I will be charged extra and if how much (note there were no damages to the vehicle) "
" Unclear specification of costs noted at pickup on the Herz document. At present I am not sure whether I will be payong anything from the reserved amount on my credit card or not as it is still reserved. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by SERGHEI - 05 November 2019
" I am very unsatisfied with service provided. Autoerope didnt want to accept all my comments and issue a refund. "
" I had 3 debit cards and they asked me to pay additionally 200 EURO, moreover, they have frozen 500 EURO on my account in spite of the fact I had zero access and 200 EURO written in agreement. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ROBERT - 04 November 2019
" Used the "autoeurope.eu" site versus the "autoeurope.com" site and got a better deal. Will recommend to friends and use them again for our next trip! "
" Hertz was very efficient and friendly. Had a great rental experience. They even adjusted the return time to make sure we did not have to pay for an additional day. They did not charge me for a missing hubcap. They were amazing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BARBARA - 04 November 2019
" Very efficiant and good communication. "
" Drop-off went smoothly, but after 3 days still didn't receive a confirmation mail, as promissed by staff and deposit still not unblocked. The rest was perfect. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JONATHAN - 04 November 2019
" All good. "
" Most of the experience was good but the car was not fully prepped. The window washing fluid receptacle was empty and I was not able to clean the windshield. There were moments when visibility was low.This was quite annoying. Otherwise it was a good expereince. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by KRISZTINA - 04 November 2019
" Everything was perfect, like always. "
" The staff was very kind. There was short waiting time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCESCO - 04 November 2019
" I called autoeurope in Italy twice to report the attitude of Maggiore. They were professional and supportive. I think you should have a stronger connection with your business partners and ask them to sign a conduct protocol and stick to it. The behavior of Maggiore is not acceptable in a first world country. Their employees do not look motivated. "
" Very bad attitude. They almost force you to buy insurance from them. The car had more than 70.000 km and several scratches and damages not even reported on the rental papers. I had to go back after inspecting the car to report unlisted damages. The car was inspected by Maggiore personal only when returning it. Unprofessional!!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by THEOFANIS - 04 November 2019
" I HAD A VERY BAD EXPERIENCE WITH THE RUDEST CICILY BY CAR. THEY DIDNT GAVE ME THE CAR THAT I HAD PAYD 85EUROS AND AFTER I WERE FORCED TO RENT FROM ANOTHER COMPANY AND I PAID 250EUROS. THE CICILY BY CAR COMPANY WAS EXTREMLY RUDE. ALSO I HAD SPOKEN WITH A PERSON OF ae AND THEY TOLD ME THAT THEY WERE SORRY AND THAT THEY COULD NOT DO SOMETHING. I DEFENETLY WAS VERY UNGRY AND THIS WAS A BAD EXPERIENCE THROU THIS COMPANY "
" I HAD A VERY BAD EXPERIENCE WITH THE RUDEST CICILY BY CAR. THEY DIDNT GAVE ME THE CAR THAT I HAD PAYD 85EUROS AND AFTER I WERE FORCED TO RENT FROM ANOTHER COMPANY AND I PAID 250EUROS. THE CICILY BY CAR COMPANY WAS EXTREMLY RUDE. ALSO I HAD SPOKEN WITH A PERSON OF ae AND THEY TOLD ME THAT THEY WERE SORRY AND THAT THEY COULD NOT DO SOMETHING. I DEFENETLY WAS VERY UNGRY AND THIS WAS A BAD EXPERIENCE THROU THIS COMPANY "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by DAVID - 03 November 2019
" never happened to me that nobody answers the after multiple tries "
" to extend my rental for an additional I tried to call the number given to me but nobody answer the phone. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by DIMITRIOS - 02 November 2019
" Unacceptable behavior towards a customer!!! "
" After consulting with your company employee about the payment method, europcar never gave me the car for which I had paid. and autoeurope never returned my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by SERGEI - 02 November 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by WILLIAM - 01 November 2019
" Xxxxxxxxxxxxxxxxxxxxxxxx "
" Dropping off the vehicle was a nightmare. We were given the drop off as the train station. We looked for the location for about an hour. Finally we went to a parkaid. The parking attendant told us to go to the parkade next door. There was no signage. We finally stumbled across a small paper sign and another gate. We drove through and parked the car, no signage what so ever as to where to drop off the keys. Again we searched the mall for what seemed like an hou and found an abandoned sixt office with a sign that said they had moved upstairs. After an exhausting search we did manage to find the right place. When we complained they said they had sent an automatic email. We looked through our emails when we got to our hotel, and could not find anything. It was a terrible experience. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIE - 01 November 2019
" As above "
" Lovely staff and quick car pick up and drop "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IONEL - 01 November 2019
" autoeurope is great and you just need to find the right day to book your car. "
" it was promised an audi a3, at the conunter they said they have bmw serie 1, jeep or a toyota hybrid. i said ok i take bmw serie 1, they started the process later said sorry this is reserved - how that one was available if it was reserved ? - and we ended with a toyota hybrid that did not had ll the problems listed in the file so I was constrained to take photos and ask the employee to change the file and add all the problems. excellent and quick drop off in ciampino airport. congrats ! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by NORBERT - 31 October 2019
" Easy, fast and cheap renting. "
" Fast, nice, competent crew. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ADRIAN - 31 October 2019
" Good prices and fast booking. "
" Pick-up counter was very slow. Only 1 person to deal with all the clients. It took us nearly an hour of to get the vehicle. Drop-off was fast and smooth. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GENTIAN - 31 October 2019
" When I arive in airports I pay 120 euro extra to the company I was not happy to repay extra insurance "
" Not happy at all "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ROCCHINA - 31 October 2019
" . "
" The car was very old, smelly and dirty. It had approx. 67000 km and is ready for retirement. We were NOT happy with the car! The staff was excellent. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BOLOGNA, IT - Reviewed by HASAN - 31 October 2019
" We had to cancel the rent due to the my dad's health condition. He had a hearth attact. I tried to cancel the rent but I can not contact any related personnel via phone. "
" We had to cancel the rent due to the my dad's health condition. He had a hearth attact. I tried to cancel the rent but I can not contact any related personnel via phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by BOGDAN-ANDREI - 31 October 2019
" N/A "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MARIAN - 31 October 2019
" long wait, innacurate customer service "
" We waited 1 hour for our turn just to find out that we cannot rent the car as we had debit card. We eventually rented from another company and we couldn't recuperate the money we paid to Sicily by Car. And by the way, the car we rented was not available anymore, even if we could have taken it with debit card, they would have given us an SUV which meant extra money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DAVID - 30 October 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by KUNAL - 30 October 2019
" Nice car "
" Easy pick up and drop "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MEELIS - 30 October 2019
" Friendly customer service. "
" Very long waiting time on pick-up counter "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by PETRI - 30 October 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LIVORNO, IT - Reviewed by JONATHAN - 29 October 2019
" False charges made up against the rental as before when we used them. Not trustworthy . Could someone please contact me to sort this problem out ? Thank you "
" We used this Livorno agent before and we were charged for snow chains and other items we did not have. Once again the agent was very rude and impolite and also charged us for drop off fees which we did not do. Very tricky agents and very poor service . Agent started arguing with us in front of other customers . Very bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by FLORIN - 29 October 2019
" I booked a Fiat Panda and I get a Fiat 500 but I don't complain. It was super OK. "
" It was super easy and nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PRACHIN - 29 October 2019
" When we want to contact Hertz, Auto Europe could not give Hertz contact email. They could give only a phone number. It is not easy to understand each other by calling when two sides talking in their second languages. If email is available, will be more convenient and actually this is a basic requirement. "
" The staff at the pickup counter is very friendly. The car was not cleaned yet when given to us. But it may be because they changed a bigger car for us temporarily. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by CLAUDIO - 29 October 2019
" it was a very good experience "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BJARNI - 29 October 2019
" The car we got was not up to my expectations but your staff did everything to accommodate us. "
" Jessica at Rome Fumicino was extremely helpful and did everything in her power to help - my credit card was not accepted because it did not have necessary permit and it took too long to wait for an extension so she accepted my friend as a second driver and her card was OK. The car we got was sufficient but barely so bur Jessica went out of her way to find a suitable vehicle (I am a fairly big man) that would suit us. Many thanks to her. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALESSANDRO - 29 October 2019
" Everything was perfect "
" Very nice employee, car in perfect conditions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SEBASTIAN - 29 October 2019
" X "
" X "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JEAN CLAUDE - 28 October 2019
" Was a great car but service and charges are not to my liking "
" To long await to pick up car. Price charges was much more then stipulated on Auto Europe although we knew there are extra charge for different drop off. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by CATALIN - 28 October 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIMINI, IT - Reviewed by ZIGMARS - 27 October 2019
" Everything was great. The car cabin could been cleaner "
" I have rented a car several times and always satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ALEKSEI - 27 October 2019
" Very good "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MILAN - 27 October 2019
" Car was very well preparired and in a very good condition. "
" It was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDRA - 26 October 2019
" I would never recommend to a friend to rent a car through this company as the experience was tragic. I got exhausted trying to communicate in English, to find the office and then I lost 130 euros for nothing. It was easy for them to get paid the same time that I made the reservation but they informed me for the credit card 4 days before. If you are not at home 4 days before you can not do anything. I have already informed my layer for this situation and he will try to find if there is a way to punish companies that do not inform of all the terms and conditions on time and that do not have stuff that can communicate in English to help tourists and travelers. "
" Very disappointing experience. I was looking for the Firefly ' s office at the airport of Milan for 2 hours as they wrote me that the meeting point was in terminal 1 and shuttle in terminal 2. As you understand it is not at all specific and I was really confused. I called 10 times the company and people there couldn't speak well English and couldn't help me find the office. Finally, they didn't let me rent the car as I didn't have a credit card. I was sent an email 4 days before and I was on a road trip so I couldn't read it and make a cancelation earlier so I lost my money. The stuff didn't want to help me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by VALERIE - 26 October 2019
" The car was not very clean. "
" The staff were not welcome "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by ALEKSEI - 26 October 2019
" All was perfect! "
" All was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MALCOLM - 26 October 2019
" Very satisfied. Firefly is my company of choice every time "
" Firefly drop off/ pick up is located within the airport. This is huge Staff are excellent and there is no undue pressure to take out extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by GRIGORIY - 25 October 2019
" I liked the experience of renting through Autoeurope. The price offered was good. The lease went through without a misunderstanding. Thanks. I recommend. "
" I liked the experience of renting from Smilerent. It went well. There were no hidden and extra charges. The car was in good condition throughout the term of the lease. The staff was friendly and helpful. Internet application was informative, convenient and worked without failures. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by VITALII - 25 October 2019
" you need to better collaborate with partner rental offices "
" I ordered one, but in fact I received another, they gave the car a lower level, they also said that they were not interested in the voucher and the price would be different, insurance was calculated separately at a different price than I booked, and many people had such problems in line "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PAWEL KAMIL - 25 October 2019
" Overall good experience. The insurance could be better though. You still risk a lot even if you take the best one available via Auto Europe. Reducing the risk at car provider increases the rental cost significantly. "
" Good service, quite efficient, transparent, no tricks. Reducing the risk bit too expensive. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by YASSET - 25 October 2019
" Nice "
" It was nice but still not provide me final invoice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SRECKO - 25 October 2019
" Good value, drop off excellent but waiting for fullfilling forms while taking car really to slow "
" Good value for rental but expensive insurance. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TREVISO, IT - Reviewed by VALENTIN - 24 October 2019
" Best prices and ease of use, as always. Will use Auto Europe again for sure "
" Poor customer service in Treviso Airport "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by JIM - 24 October 2019
" I have written to Hertz directly about the experience. I don't think it had anything to do with Auto Europe "
" The checkout counter at the airport was the worst experience I've ever had with a car rental company. Totally disorganized. Employees totally unconcerned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by FRANS - 24 October 2019
" Good service "
" Good value "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by GENADI - 24 October 2019
" Overall very satisfied. "
" Quite fast service at the counter, and particularly at the drop-off location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ALEH - 24 October 2019
" Please resolve my issues with the NOLEGGIARE rental service. Need to solve the situation with a driver's license. When booking, you must notify about the additional payment for car wash. "
" 1) A NOLEGGIARE rental employee refused to issue a car for my driver's license. She said that my driver's license wasn't suitable (I have a plastic driver's license, corresponding to the Vienna Convention on Road Traffic) - they are definitely suitable for driving in Italy. After a long conversation, she nevertheless agreed to give out the car, but this whole situation made me inconvenient. 2) When they gave me the keys, I was forced to pay for a car wash (10 euros), although this was not notified when booking a car. This really upset me. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ROBERT - 23 October 2019
" Recommend Sicily by car and Autoeurope "
" Took quite long to get served at Bologna airport. However the service was good and car as expected. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ROBERT - 23 October 2019
" Prices are usually very reasonable and competitive and comprehensive insurance packages offered. "
" No staff present at drop off at 22.00 when it is clearly stated that the drop off office should be open until 24.00. Had to drop key in drop off secure box. After I did so I remembered I left my GPS holder attached to the windscreen and obviously I couldn't get it so I went to the AVIS desk and I was told they had no access to the drop off office at that time!! Incredible!! What if I had left something of value?? Car was of excellent standard. However, upgrading to full insurance coverage to reduce excess to zero is very expensive compared to other renowned suppliers. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MARK - 23 October 2019
" I made the order online with Auto Europe.eu, not Auto Europe.us, and I liked that. I felt I got the best rate I could. It was better than going through Hertz directly. You probably get better assistance if an issue comes up than dealing directly with the rental company. "
" All went well. A little more time with the agent that assigns the vehicle to you might help. Especially when renting a car in a foreign country for the first time. I did like the vehicle that I was given. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LIUDMILA - 23 October 2019
" wide selection and good prices "
" good service, good cars (almost new) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by AMIHAI - 23 October 2019
" * "
" * "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TIBERIU MARIAN - 23 October 2019
" Overall excellent value for money "
" Parking area for car return should be improved, manouvreing space was very tiny "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by TOMISLAV - 23 October 2019
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEKSANDR - 23 October 2019
" Would be nice to have more information on rental company services quality to make the right choice "
" Overall OK, but the car was extremely dirty inside "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by TUNDE - 23 October 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by SWASTIK - 22 October 2019
" Overall it was fine. The one way fee estimate as stated on the site was €122. We were charged €160 from the card after drop off. "
" We were late to pick up the car as one of us had our purse stolen on our way to the collection office. Because of this we didn't get the car that we booked for which was a premium car and were lucky to get another one although of a lower segment and lesser boot space. We had to put some luggage on our laps during the journey. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDRIY - 22 October 2019
" Sicily by car probably on the cheapest car rental in Catania, we spend more than hour in line to get the car. The car was a bit scratched, I had to ask employee at the desk to mark all the scratches on paper. But the car was good enough, we drove 1000 km per week and had a great vacation "
" Crowds place "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ROSEN - 22 October 2019
" the same reason, the risk of being left alone, without support in case of a need is an extremely tangible option "
" I have tried to reach via telephone the office of Firefly on Malpensa T2 multiple times and there has been no reaction on the other side. I had a need of support and received none. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by WILLIAM - 21 October 2019
" Overall a satisfying experienced "
" The conditions for renting at Roma Termini is not very satisfying. A very small busy crowded space which is hard to find. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JIRI - 21 October 2019
" The pick up could have been shorter than the one hour, the rest was all fine. "
" Trying a bit too hard to sell their tires&glass insurance, otherwise all good. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by YEHOUDA - 21 October 2019
" xx "
" xx "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PIERRE - 21 October 2019
" Very happy "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by AKOS - 20 October 2019
" nice car, good value "
" in general, good. the location of the drop-off office is not communicated properly. thus I walked into the airport terminal to the desk there, only to be told to walk back to the parking lot for the drop-off. this took too much time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANCUTA ALINA - 20 October 2019
" very hppy but sicily by car too slow at car pick up. Waited 2 hours for car pick up. Sicily by car need to be more organized at Palermo Sicily. "
" Good conpany and good autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by RICK - 20 October 2019
" We had an easy rental "
" They were very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by AZAIZA - 20 October 2019
" It was enjoyable dealing with auto-europe and hertz combined "
" It was easy dealing with the agents during the pick-up explained everything in case of emergency. price is too low comparing to the vehicle we ordered. vehicle condition was great. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KIMBERLY - 19 October 2019
" The ease of renting the car through Auto Europe was fine but I will not accept a Hertz rental again when traveling in Europe. "
" The wait at the counter to process the paperwork was over an hour. I was then told the car I requested (due to size of the party) wasn't available, only to then be told it was when I raised a stink. We then had to wait another 30 minutes at a separate location to get the vehicle. It shouldn't take 1.5 hours to pick up a rental car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by IVAN - 19 October 2019
" I do remember that I chose additional coverage (glass, scratches, undercarriage) at checkout, but I can't find any information about it in the voucher. "
" The car has dirty windscreen and mirrors, and without AdBlue, so I have to find the nearest gas station and refill it by myself. Staff at pickup was not very productive. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BRINDISI, IT - Reviewed by WOUTER - 18 October 2019
" Booked twice for lower rate, would expect notifications regarding price drops "
" Extremely long wait at the counter to pick-up the car. Over 2 hours! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by BRADFORD - 18 October 2019
" Was a fun little car to drive around Italy. We got complete insurance as the streets are narrow, the drivers are very aggressive and the motorcycles are everywhere. Had a safe rental experience, though. "
" We had a difficult time locating the rental office at the Milan train station as it was labeled as a Budget rental and we forgot that Avis and Budget are related. It was not labeled as an Avis rental. No one at the train station seemed to know where it was either. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by BOTAGOZ - 17 October 2019
" I cannot share comments as I had no experience. "
" I was going to pick up the vehicle in Firenze airport. The counter staff asked for deposit in the amount of 300 EUR, however it was written 200 EUR in voucher. I asked him to leave cash/use my sister's card/share wi-fi to make money transfer. He was very rude and not going to help or advice any solution of the problem. I've asked him to come back in the morning then, he refused and said that he has already cancelled my order. I will never recommend Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TRIESTE, IT - Reviewed by ROBERT SR - 17 October 2019
" Excellent experience "
" Great customer care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ARKADY - 16 October 2019
" Very recommended Attractive prices "
" Good, friendly Very recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CAROLYN - 16 October 2019
" No company should rent out filthy cars (either inside or out - a smoker had obviously been in our car) and it should be maintained (no windscreen washer for example) properly. "
" The first car booked was an automatic Fiat 500. "Semi-automatic" would be a better description, or perhaps a hairdryer on 4 wheels. It had such little power, going up hills was actually dangerous. The car was FILTHY both inside and out and had no windscreen washer, so we had to purchase this. The second booking was an Opel - a much better car, but still FILTHY both inside and out. Plus they charged us double when we had already paid. Something I need to investigate once my credit card statement comes through. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by JANIS - 16 October 2019
" Super "
" Car was not perfectly clear, glases were dirty, there was foult sigh on dashboard to change the oil, so start and stop sistem does not worked. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALGHERO, IT - Reviewed by ANDREEA - 16 October 2019
" The process was very smooth both when pickin up the car and returning it. We booked a Fiat 500L and got a Fiat 500X new, slightly bigger which was great for us. The deposit was 200 euros with the credit card which was returned in 5 days. No other fees were requested. Thank you for making our holiday easy and pleasant! "
" The staff was nice and prompt and the emails sent with the reservation contained all the necessary info. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SEBASTIAN - 16 October 2019
" I got the car that I wanted. Thats a big plus for me "
" Handing over papers and the keys process takes a bit longer than expected. Otherwise the personnel was very nice and gave all the details I needed "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANDREA - 16 October 2019
" At car pick up, we were told that we could easily extend the rental from the app at anytime. The day drop-off was scheduled, my wife was in bed with the flu and high fever. We tried extending since early morning all through the next day, impossible. Tried getting a hold of somebody, impossible. Next day when we returned the car, we were told we could have extended, but only 24 hours before due date. If you know ahead of time that there will be NO WAY to ever get a hold of anyone and understand their terms, then, yes, it is a good option to rent. "
" It would help a lot if at some point, someone would tell the renter that there will be absolutely no way to get in touch with the rental company. There is a phone number on the contract which belongs to Avis/Budget. If you call them, they'll tell you they have nothing to do with Smilerent. Only way to contact them is by email, 48 hours later, still no answer. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MILAN, IT - Reviewed by BAIBA - 16 October 2019
" I had the worst car rental experience ever! I do not recommend Sicily by Car! I rented a 9-seat Mercedes van more than two months before our trip to Italy. We fully payed the bill for the car rent at moment when we booked it. When we arrived to Malpensa Airport Terminal 1 rent desk of Sicily by Car we encountered several problems. First of all, we needed to pay extra ~340 eur, for "super inssurance" as vans can not have standard insurance (at least employee claimed that), so thet there would be 0 risk for damage (ok, seems legit reason). On top of that they reserved 500 euros (why? if they had super insurance?). We needed to pay extra 80 for the 2 childers seats (although they where included in the first bill), and at the end they do not even have Mercedes vans and gave us Citroen instead. Needless to say the service was slow as well. When we received the car it did not have baby chairs in it – so we needed to get back to their office to ask again for the baby chairs. When we returned the car after our trip with same fuel level when we received the car, Sicily by Car made us to fill the fuel to the max. "
" I had the worst car rental experience ever! I do not recommend Sicily by Car! I rented a 9-seat Mercedes van more than two months before our trip to Italy. We fully payed the bill for the car rent at moment when we booked it. When we arrived to Malpensa Airport Terminal 1 rent desk of Sicily by Car we encountered several problems. First of all, we needed to pay extra ~340 eur, for "super inssurance" as vans can not have standard insurance (at least employee claimed that), so thet there would be 0 risk for damage (ok, seems legit reason). On top of that they reserved 500 euros (why? if they had super insurance?). We needed to pay extra 80 for the 2 childers seats (although they where included in the first bill), and at the end they do not even have Mercedes vans and gave us Citroen instead. Needless to say the service was slow as well. When we received the car it did not have baby chairs in it – so we needed to get back to their office to ask again for the baby chairs. When we returned the car after our trip with same fuel level when we received the car, Sicily by Car made us to fill the fuel to the max. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SIENA, IT - Reviewed by JEFFREY - 15 October 2019
" Staff handled busy pickup time well "
" No window wash we fluid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TRAPANI, IT - Reviewed by JAN - 15 October 2019
" Pretty much happy. All went well. "
" Iam happy with the service and recommend it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by KRISTINA - 15 October 2019
" I would recommend Budget as your preference. This was our second time renting a car from this company and we were yet again satisfied with the experience. "
" Pick up process went smooth (reason for giving an 8 in point 1 is because the pick up process took a bit long compared to other people which were being served at the same time). Otherwise I highly recommend Budget. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ADELIN - 15 October 2019
" The experience with autoeurope was great and I have already recommended to other friends. thank you! "
" Even though this is not the first time I am renting a car with Budget (and I was always very satisfied), this time I was not happy at all with the local staff. There was this employee at the airport - Angela - which was very unprofessional and had 0 knowledge. First - she told us that even though we purchased full coverage through autoeurope, we have no extra coverage and asked us to purchase extra from them (I asked her what are the conditions with you and she said she does not know and refused to give us any information) Then - she said that she has to block 1000 eur (which she did) and in case the car will have a scratch they will hold the entire amount. We of course argued that and asked another colleague to confirm if this is the case or if we will need to pay only the cost of the work to fix it. He confirmed we were right Last, but not least, she was nervous and unprofessional the whole time and she was clearly not willing to help in any way. I would dare to add that she was racist (she treated very badly our friends as well). I am sorry I have to say this, but the way she managed the whole situation was very poorly. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MILOS - 15 October 2019
" Excellent service! "
" Thumbs up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LITA - 15 October 2019
" nice "
" nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 15 October 2019
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by VIDMANTAS - 15 October 2019
" Everything was as agreed. "
" Nothing special. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ADAM - 15 October 2019
" Very proffesional. "
" Fast and without the problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by LUCIA - 15 October 2019
" It is really the best option, since it unifies the various offers in a perfectly clear manner. One does not have to search for better offers on the sites of the rentals, because Auto Europe already offers the best price/value option. "
" Quick, efficient, the car was good, the staff on the car parking lot was very nice and helpfull. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by EETU - 15 October 2019
" Smooth experience "
" Too much upsell "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by RAY - 14 October 2019
" Perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALEXANDRE - 14 October 2019
" I've used Auto Europe services before and was happy with registration, booking and overall service. The Sicily by Car experience was truly awful. "
" Staff was chatting rather than taking care of the numerous people behind the counter. 3 of them left at 4pm (!) even though there was a huge line. I didn't even see the car before getting the keys, the staff member put a cross on front left "here there's problem", but I discovered later that there was more damage to the car on the rear. Had to pay extra for a child seat even though it was on the voucher...and the seat was probably 20 years old and not safe at all. Asked a staff member to help me install child seat, answer "I don't know how it works". At the check out, the staff didn't bother answer to my "good morning" spoken in Italian (I speak Italian). Got sent out to find a staff member, only to be sent in for another staff member (not like we had a plane to catch). The staff member didn't bother checking out paper, only the fuel level and if the car still had 4 wheels, I guess. Absolutely , terrible, awful, painful and unprofessional. I've rented cars in Ecuardor, Armenia, Seychelles, Sri Lanka (they are not first world countries), NEVER seen such behaviour. Other than that, the car was fine, clean and fully operational, we had an 'upgrade' (Fiat 500L to a Crossland X). "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ELIAS - 14 October 2019
" All god with AutoEurope - I use them all the time! "
" The personnel were efficient and friendly. The price was very good. The car had high mileage for rental cars (~56000km), it had NO windscreen wiper fluid (which in some countries is not legal to drive without) and incomprehensibly, after two days parked outside our hotel, on the morning of our drive back to the airport, the car would not start!! Luckily had some colleagues afford me jump leads and their car for a jump start. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by LEONID - 14 October 2019
" Everything OK "
" First, we booked an Audi, but instead got a Toyota. But most importantly: I returned the car with a slight scratch on the left rear wing. Apparently, during parking someone hit the car. But for this, 800 euros were charged from my credit card. 800 euros for one small scratch !!! I ask you to deal with this and return the money to my account. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ANELIYA - 13 October 2019
" I recoended this copani "
" I am realy very saisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by KWONG YEE - 13 October 2019
" Auto Europe provides excellent pricing and easy and clear online booking experience ! Well done guys! Locauto Treviso team is great! Flexible, personable and professional! Great job to Michele and Manuel! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FLORIN - 13 October 2019
" I have a nice experience with renting the car with you. "
" Smooth and quick. Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MYKHAILO - 12 October 2019
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by WOUTER - 12 October 2019
" Drop off guy was nice and fast "
" Rude counter staff when you tell them you don't want insurance because you already have insurance. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by DANIEL - 11 October 2019
" All the reservation and payment processes not to client friendly. Also if there is an issue that can make trouble, than you should emphasize it strongly and not to put some small letter print that 90% don't read. I wasn't happy, my vacation started bad because of that issue. "
" Couldn't get the car, they refused to accept my international driving license from Israel, though on Israeli official government site is clearly written that in Italy it's valid. Stuff was unhelpful and even rude. I have to mention that I could get the car from the different agency without any problems. Also I still waiting from auto Europe to make a refund for that reservation..... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MERRICK - 11 October 2019
" My only concern is that when the car is inspected at check-in, any subsequent damage should not be charged to the renter. The renter has a high risk of being ccharged for subsequent damage. Why bother w/ a check-in inspection? "
" When you rent a sophisticated vehicle (Mercedes-Benz 220d) to English speakers, it should have an English language manual! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RUTA - 11 October 2019
" We were satisfied with centauro, however we encountered the problem as we had to pay 150 euros for insurance since we didn't have a credit card. We chose Autoeurope because exactly because of an option to use debit card. That was not the best experience. "
" We were satisfied with centauro, however we encountered the problem as we had to pay 150 euros for insurance since we didn't have a credit card. We chose Autoeurope because exactly because of an option to use debit card. That was not the best experience. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by GARY - 11 October 2019
" I regret that I gave you my hertz gold number and you told me you added it but you only put it in the notes and it didn't "count", you should have told me that upfront!!! Terrible Service "
" Hertz Catania airport was TERRIBLE. In every way. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BARI, IT - Reviewed by CONSIGLIA - 11 October 2019
" Negative experience this time with Sicily by Car. Satisfied as regards Auto Europe services. "
" The counter staff in the airport was very efficient and polite, but I had a very bad experience when I went to pick-up the car at the parking place. My very low value in the row 'efficiency of counter staff' is for the parking staff. I wanted to inform the staff in the parking of a damage that was not reported in the papers received at the counter. The person I called to check the extra damage (men around 28/30 of age, robust, medium height, dark hair, wearing glasses) was extremely rude. First he told me to go out of the parking and wait there (in the main streeet!). Then, he made me wait until the drop-off of several customers was completed before asking to one of his colleagues (who was already free before) to check my car. All this with very arogant and impolite attitude. I hope you will inform Sicily by Car. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by DIANA - 11 October 2019
" Auto Europe was great, however the experience with budget had left a very bitter taste, and I will probably avoid booking a car through a service next time, hoping that dealing with the company directly might better inform me on hidden charges and what I am to expect. "
" My card was charged for additional insurance (which I specifically said I did not need, as I had already purchased insurance from Auto Europe). What I was signing was not explained at all, and even when I asked what were the charges for I was told "it's just deposit". I raised the issue with Budget Customer Service, but it has been 2 weeks and they have not replied to me at all. I will never use again in Italy. Same goes for Avis and Maggiore, which have the same owner and are serviced at the same counter, by the same staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEKS - 11 October 2019
" Everything was perfect! "
" Everything was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANGELOS - 10 October 2019
" Very bad "
" Very bad as this company dors not exist and with big trouble we found out it is called Rental plus "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TURIN, IT - Reviewed by CARLA - 10 October 2019
" Always the best conditions at the best price "
" The car was not clean. Dirty windscreen and a lot of dust inside. The person at the counter refused to take my credit card pretending that it was a debit card. It took quite a time before she admitted that it really was a credit card. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SOTIRIOS - 10 October 2019
" Good for comparing car prices. "
" I had to wait for 1 hour in the queue. The car they gave me was very dirty outside (bird stains and dust). I complained and they gave me another car which was good but it was petrol and not diesel as my booking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by MYRON - 10 October 2019
" i did...above... "
" confusion about pickup counter. we stood in line at auto europe only to be told we had to go to firefly which was some distance away, in the parking garage. clear instructions would have made the whole process a lot better. same regarding return. not clear. signs in airport mostly in italian. why not give an address that navigation programs (waze, google maps) can digest. we drove from one end of the airport to the other to be told, in italian, to go.....somewhere else. unnecessary confusion. also a bit of confusion re: insurance. auto europe wanted to sell me additional insurance which was included in the firefly price. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ROLAND - 10 October 2019
" ... "
" ... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CONSTANTINOS - 10 October 2019
" Very happy with service and car "
" Very nice staff and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LARS SOMMER - 10 October 2019
" efficient and good value for money "
" The staff at counter and drop-off very efficient, friendly and good, but the condition of the car really too bad. Simply worn out, and many many scratches, which makes you as a consumer uncomfortable, because have all scratches been identified at start of hire ? and will you be charged, if any new ones found ? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BOLOGNA, IT - Reviewed by ANDREW - 10 October 2019
" Easy booking no issues during at the pickup or drop off. "
" Friendly staff. Very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by PATRICK - 09 October 2019
" car was not very clean ,like windscreem, and body spray "
" waiting to long to get the car "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MYKOLA - 09 October 2019
" It is extremely difficult to deal with car insurance. It is unclear who is cheating AUTO EUROPE or Firefly! "
" Firefly has charged me extra insurance payment and they are trying to charge me for 31 Euro right now (for nothing!) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by BOGDAN - 09 October 2019
" Very quick service "
" They're great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLEKSANDR - 09 October 2019
" Good company. Good car. Long time waiting in Malpensa. During our trip start lightning yellow lamp "add blue", what was too me a new problem cause I use a different type of gasoline "
" We wait a car in line for 3 hours. Your worker ask me for international carton driver licence. And was agree to give auto only with additional insurance policy. Is it OK? Cause I have plastic driver licence since 2011 year and in Montenegro, Greece I don`t have such problem. Should I have carton licence next time? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANGELOS - 09 October 2019
" Everything was perfect from the first to the last minute. "
" That was my first time with Budget. The staff was more than helpfull. The employee (Angelos) was really helpfull and polite. Even more warm and polite was the employee (Francesco) during the delivery process. It was the 5th time i visited Napoli and by far this was the best experience with a rental company. I will definetely choose them again in my next trip there. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALLEN - 09 October 2019
" Atuo europe zre superb....we always use them. "
" Car was old, not clean and had ma y scratches including misding bzck to wing mirror. More like renting an old banger! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by DANIEL - 09 October 2019
" I think it's autoeurope problem to resolve this case because I booked throw them. They respond very late to problems or not at all. You have to call multiple times to get an answer. My problem is still not resolved. "
" I returned the car with full fuel in the morning (when drop off was close) and they charge my an extra 3.66 for fuel missing (2 liters) and extra 30 for full service. That's 47 EUR with taxes because they said that there was 3.66 fuel missing when the car was fully at a gas station near the airport. Don't trust hertz / dollar when returned a car when nobody is there. They will try to rip you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by INGA - 09 October 2019
" Easy and understandable "
" The car was not in the best condition - too many scratches. Pretty expensive (including full coverage insurance). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by JURIJS - 08 October 2019
" Did the job "
" Nothing to complain, car was good, staff was nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANNA - 08 October 2019
" Everything was fine and I'm satisfied of the service "
" Everything was smooth, from the experience at the counter through claiming the car to the detailed instructions found inside the vehicle (like information about TZL or how to find car return depot) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PRADEEP - 08 October 2019
" Refer 3 above. Expect suitable compensation from Avis. "
" Car was given without engine oil check up. Resulting in earning even after top up by self. Went to sienna all the way from san Rocco a pilli for check up / replacement. Since replacement was not available I was asked to go to workshop. There the engine problem was resolved. From next day the warning was flashing left front problem visit workshop. Again I went to Florence workshop and explained the problem. They had no other car excepting the small car with gear which was not good. I has spent €77 for which receipt was handed over on delivery. I wasted 2 days and spent a lot on the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by DMITRY - 08 October 2019
" New car, upgrade, extras "
" Sixt Marco polo Drop off location is not marked enough. Caused delay at dropoff. Drop off staff efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by GRETA - 08 October 2019
" experience was very good "
" overall experience was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by KRISTJAN - 08 October 2019
" Quick, efficient, all good "
" All best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KRASIMIRA - 08 October 2019
" Доволна съм. Взехме две коли, за едната трябваше да изчакаме 15 минути. Общо за половин час взехме колите. Бяха одрана тук и там и направихме снимки преди да ги вземем. При връщането нямахме проблем. За един месец връщат депозита "
" Доволна съм. Взехме две коли, за едната трябваше да изчакаме 15 минути. Общо за половин час взехме колите. Бяха одрана тук и там и направихме снимки преди да ги вземем. При връщането нямахме проблем. За един месец връщат депозита "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 07 October 2019
" Very hard to get ahold of customer service-only open for four hours a day weekdays.! "
" A little shambolic. It would have been nice to know that even though all my paperwork said Thrifty,I would actually be both picking up and dropping off the car with Hertz! My Thrifty reservation number has never worked in the Thrift website "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETR - 07 October 2019
" very good "
" too long queue at the desk upon arrival to Bari "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by LARRY - 07 October 2019
" We relied on the GPS while in Florence. It did not warn us where the restricted zone is located, so we think we accidently entered. This almost happened in Volterra also. "
" Staff were very helpful and provided all information in English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MAHMUT - 07 October 2019
" Very good "
" The best company in bergamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALEXANDROS - 07 October 2019
" Very convenient & reliable service !! "
" VERY POLITE & FAST !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CHIUSI, IT - Reviewed by VINCENT - 07 October 2019
" All worked seamlessly, which is exactly what you want "
" Staff in Chiusi are really good, very helpful and understanding, they go the extra mile to make sure you are ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VENTSISLAV - 06 October 2019
" Ok "
" Nice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by JORGE - 06 October 2019
" Very Nice everithing "
" Very Nice..Nice car, Nice staff(Beautiful Julia), Nice retiran, Nice price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by LORNE - 06 October 2019
" great price and overall very effecient "
" great price and overall very effecient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by JOAO - 06 October 2019
" Please warn your customers about this drop-off situations in advance "
" There was nobody at the station for the drop-off, just a mail box to leave the car keys...nobody warned about this at the check-in. This is always unpleasant with a local brand because we can't check the car together "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 06 October 2019
" Good except for loss of in car display resulting loss of directions when exiting Floence "
" Not sure whether the good experience was due to Auto-europe or Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRINDISI, IT - Reviewed by ENRICO - 06 October 2019
" The vehicle hasn't been properly cleaned inside, it had quite a few damanges that I had to insist to be reported before I accepted the rental. Drop-off was fast but I didn't get neither a receipt of it (how much Km did I travel?), neither a damage report nor a paper stating that credit card reservation was closed. "
" The vehicle hasn't been properly cleaned inside, it had quite a few damanges that I had to insist to be reported before I accepted the rental. Drop-off was fast but I didn't get neither a receipt of it (how much Km did I travel?), neither a damage report nor a paper stating that credit card reservation was closed. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ROME, IT - Reviewed by BRUNO - 05 October 2019
" Very good car "
" Very good car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by RICHARD - 04 October 2019
" See above - highly dissatisfied with our experience. "
" We chose Avis based on the type of car we needed and the price offered at the time of booking. We selected a Peugeot 3008 (which is a small SUV) or equivalent, because we needed a car with higher ground clearance due to the dirt roads in Tuscany we would be traveling. When we arrived to pick up our car, we were given a Toyota Corola station wagon with very low ground clearance. The person at the desk seemed indifferent to our concerns, and told us this was "equivalent" to the car we reserved. When we asked for an alternative, he told us this was the only automatic transmission car he had, and we could take it or leave it. In addition to this being a very different class of car than what we reserved, the price was not adjusted for this clearly lower class substitute. We are highly dissatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by DENYS - 04 October 2019
" My flight was late, so I have to call to europcar because my car was busy within few hours.. "
" My flight was late, so I have to call to europcar because my car was busy within few hours.. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by GORAN - 04 October 2019
" We are very pleased with AutoEurope. We are loyal customers using your service for many years and hope to continue in the years to come. We will NEVER use Europcar again. "
" 1) Long wait at Europcar in Palermo airport 2) Upgraded us to a larger car than we had ordered which was a more difficult to park and drive in small Sicilian towns and congested city streets. 3) On the way to the airport for our departure and car drop off, the ignition card failed. For over 30 minutes the car would not start. Panicked, we called Europcar emergency service which after more than 5 minutes wait connected me to a Slovenia answering service who redirected me to another number with another 5 minutes wait to talk to a technician. Once finally connected, the line was so poor they could not hear me. I had to hang up and start the call all over again. All this time, we were sure the car was broken down and we would loose our flight. Fortunately, after numerous nervous tries, the car started. We drove fearfully and cautiously to a gas station 20 minutes away, topping off the tank WITHOUT shutting engine down in fear of a no start scenario again. 4) Staff at drop-off made a stink about a very small scratch on the bumper that they wrote up even though they could have forgiven it, after giving us a faulty car that almost left us stranded and almost gave us a heart attack. The exchange with the staff got so heated they threatened us to write up other damages to the car that we were NOT responsible for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by MADALIN CIPRIAN - 04 October 2019
" great. "
" I had a nice experience with the SIXT rental car company. They give me what i've needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by WILLIAM - 03 October 2019
" I can honestly say the experience in general was wonderful. The car was as promised, it was clean, fuel wasn't really full but not that big of a deal. The only issue would be the individuals checking in the car had an attitude that what they were doing was more important that me returning the car in a timely manner. I would call it Italian rude. You wait until I am ready to deal with you attitude. "
" I can honestly say the experience in general was wonderful. The car was as promised, it was clean, fuel wasn't really full but not that big of a deal. The only issue would be the individuals checking in the car had an attitude that what they were doing was more important that me returning the car in a timely manner. I would call it Italian rude. You wait until I am ready to deal with you attitude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by VERONICA - 03 October 2019
" It was ok , but they don t returned my deposit till now and don t answer at phone . They don t have an email adress and please ,could you speek with them about my deposit return?Thank you. "
" It was ok , but they don t returned my deposit till now and don t answer at phone . They don t have an email adress and please ,could you speek with them about my deposit return?Thank you. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by PRZEMYSLAW - 03 October 2019
" good experience, hope no radars catch me in Italy :) "
" The staff was helpful. They are good people. Especially guy who takes care of the paperwork, advice me the full insurance in great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROBERTO - 03 October 2019
" Perfetto "
" Very good experience! Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ANASTASIA - 03 October 2019
" Terrible "
" It was the most awful experience which I have ever had. Was disinformed and no one did nothing to resolve the issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by GEORGE - 03 October 2019
" See above. "
" The pickup point is off the train station site. It took me six people and walking far too many steps to find the pickup point. You need to get some info and/or directional signs at the train station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA SPEZIA, IT - Reviewed by AYSE BURCU - 03 October 2019
" The car was in a very good condition. However when I tried to pick up the car they asked me if I would like to get an extra insurance and when I declined they wanted withdraw a deposit fee of 500 euros from my credit card which was a first in my life. My debit card was not accepted and it created a lot of mess that I had to sort out. 500 euros was absurd. The other companies take at least 1/6th of this amount. However the drop-off went smoothly. Be sure to top up the tank before returning the car as their top up prices are also absurd. "
" The car was in a very good condition. However when I tried to pick up the car they asked me if I would like to get an extra insurance and when I declined they wanted withdraw a deposit fee of 500 euros from my credit card which was a first in my life. My debit card was not accepted and it created a lot of mess that I had to sort out. 500 euros was absurd. The other companies take at least 1/6th of this amount. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATAS - 02 October 2019
" Sicily buy car staff members have charged us with late pick up fee, even after they was informed, that our plane was late by phone at 23:50. We ran all across airport and showed up at reception at 00:03, all staff was working, there even were more people waiting for pick up. Very inflexible and disappointing service. "
" Sicily buy car staff members have charged us with late pick up fee, even after they was informed, that our plane was late by phone at 23:50. We ran all across airport and showed up at reception at 00:03, all staff was working, there even were more people waiting for pick up. Very inflexible and disappointing service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by PATRICK - 02 October 2019
" As with many similar sites you get misled, thinking you made the right choice, get insurance cover etc... at a convenient price. The insurance paid is in no way linked with the rental company, so upon picking the car you either have to leave a hefty deposit blocked on your card, or else pay for insurance cover again directly with them. In my case we decided to pay insurance again with Maggiore as they were very specific that if anything happened we were liable to pay for all, i.e lose the deposit left and any claims would need to be done separately to AutoEurope after that. I am of the opinion that Auto Europe should make this clear to customers, but then again certain it generates substantial revenue, thus left in the small print somewhere. Bottom line - always look up car rental directly with rental companies or local rental agencies and avoid surprises. "
" Airport shuttle service relatively smooth, although the drivers would evidently rather be doing something else as their lack of manners was astounding. The counter staff were ok, also spoke English and were happy to help. The vehicle provided was in good condition and clean. Whatever you do, make sure you get to a fuel station and fill up before redelivering the car - the closest station is past the exit towards the Airport and having 3/4 tank we decided to pay whatever it was to Maggiore, rather than proceeding on the Autostrada then have to make our way back. To our surprise, just over a 1/4 tank of diesel cost EUR100!!!! "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JAAN - 02 October 2019
" Pleasant "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by CHRISTOS - 02 October 2019
" I believe it was the worst experince ever. I will never recomended to anyone again and for sure i will never again use autoeurope "
" I have never take the car allthourgt i paid it and an extra insurance because my driver licence were in greek. I was 2 months before in italy (rome) and I rent it without a problem Nobody told me that i cant rent it with a greek drivers licence allthought Greece is a member of EU. I want to have a refund of the money i spent without taking the money. Cause of this fact i have cancel and paied extra fee for a hotel in amalfi. i paid more than 250€ extra "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by SZEBERIN - 02 October 2019
" Everything was correct and smooth. "
" Everything was correct with the rental. One recommendation: return the car with full fuel, unless you want to be charged 35euros on top of the fuel cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ERIKA - 02 October 2019
" I had a very bad and expensive experience all together. "
" They did not want to accept my reservation with you. They force us to rent the car directly from them. The agent said the car is not insured at all. Although I paid everything for you. I paid at the pick up for the petrol 81 euros. When we gave back the car the tank was full, they said they will give back 94 euro. Instead of give back this amount, they charged again. I do not understand why they charge anything, when I rented a car with full coverage, paid the petron in advence, tank the car before the drop off. Wha the charge already 188 euro? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RAYMOND - 01 October 2019
" I expect to be given a refund for the price difference but I did not have time to waste at the pick-up point since I was in a hurry to go and pick up my friends at the cruise port. At drop-off, we were in a hurry again, this time to catch our return flight home. I feel Auto Europe should intervene in this matter "
" I booked a 9-Seater Automatic and was given that originally. However, the vehicle looked as though it had just come out of a war zone. There were dents, scratches and bruising all over the exterior. The interior was not cleaned well either as there were strands of hair on the seats. To top it all, the condition of the tyres was appalling. When we showed the tyres to the person handing over the vehicle, he refused to let me have the vehicle because he thought it was dangerous to drive it with those tyres. The only replacement they had was not automatic and they were reluctant to offer me a refund on the difference of the price (automatics come at a premium in Europe) "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by VALDIS - 01 October 2019
" Call to client service number was fast and stuff answered all our questions. "
" Girl at counter wanted to sell us additional insurance from Avis. We had bought full coverage insurance from autoeurope.eu, had to call autoeurope to be sure we are covered. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ADAM ANDRAS - 01 October 2019
" everihing ok "
" Nice stuff, and deposit was released in 24hr after drop off. The only problem was the popularity of sicily by car. We had to wait almost 2 hr until we reached the office. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TOMAS - 01 October 2019
" Everything went smoothly, was expecting some problems because Naples is quite chaotic. "
" Super friendly, short queues, a brand new, clean vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEKSEI - 01 October 2019
" Good price. Good car. Took it with only 1/8 of full tank, but it wasn't a big problem "
" Good price. Good car. Took it with only 1/8 of full tank, but it wasn't a big problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by JOHN - 01 October 2019
" Desk closing times need to be displayed on the website at the time of booking. "
" I booked a car to pickup at 2230 in the evening but my flight was delayed by 20 minutes and I was a little late (but well within the "grace hour" normally applied by rental companies). Only after I received the car voucher email did I notice that the rental company office shut at 2230. Once I was informed of the delayed flight I immediately informed your Customer Service. As it was a same-day booking I could not cancel it and switch to a company with "normal" opening hours of which there are many at Catania. When I arrived at the rental desk the lady there was serving another customer. When it was my turn she demanded €100 extra to collect the car as it was out-of-hours! I said I would not pay and just go to a diffeerent counter to rent a car and she then said she would give me a "discount" and only charge €50 which I paid and took the car. 1. Nollegiare are charging obscene amounts for a few minutes delay. 2. Where the pickup time is the same as or close to the closing time of the rental counter this should be made obvious at the booking stage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by LOGHIN - 30 September 2019
" The staff was very rigid "
" so and so "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CATANA - 30 September 2019
" Autoeurope is what you need for a successful vacation "
" Professional staff . I have a new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JURIS - 30 September 2019
" Positive experience so far, it is easy to compare to rental prices and pick the one most suitable. "
" Following is only true to Catania Airport AVIS office- huge lines, very poor communication with stuff, managers cannot explain surcharges and additonal expenses added to bill. Overall this experience is hard to call positive, especially if this happens at the begining of vacation. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CARLA - 30 September 2019
" Very good ratio quality-price "
" Everything OK but there were some scratches not indicated in the contract so I had to wait for somebody in the parking in order to add these scratches to the paper. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by NICOLE - 29 September 2019
" Great deal and easy to book online! "
" Overall a great experience. Return representative was very kind and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ASTI, IT - Reviewed by ROBYN - 29 September 2019
" Very pleased except car 's performanvce. "
" Though I said I was happy with condition of car as it eas clean and unmarked I was not happy with its' prrformance. Make. Yarris Found I has to restart the car quite often when coming to a halt at traffic lights. Maybe I"m just not used to make of car. Found that to be annoying "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ROBERTO - 29 September 2019
" AutoEurope remains my favourite Car Rental specialist for its transparency and good deals. "
" At Bari Airport, Maggiore shares counters with Avis and Budget. Despite sufficient counters available, they were understaffed so that waiting for being attended took too long (30m+). This said, both the staff and the vehicle take/in and drop-off were very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALES - 29 September 2019
" Luckily AutoEurope was able to reduce the price for the canceled rental to only 30 € service fee, we hope to receive the rest of the money back soon. And they helped us to find another car via Thrifty which was fine and everytning went smoothly. Especially we would like to thank the operator who's name was Casey who was very professional and helpful!! "
" We had rented the car for 7 days, but could not start the rental on Day 1. We asked Sicily By Car if we could start the rental on Day 2 and still pay for the whole period of 7 days but this was rejected, our reservation cancelled and still we were supposed to pay the entire rental price while having to rent another car elsewehere. We don't understand this policy: why couldn't the car just wait for us for one day when we paid for the day?? This made now harm to the agency nor to the car, on the contrary because when paid for the car was not used and so there was no wear down to the car... Unbelievable and horrible!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by RON - 28 September 2019
" No Comment "
" As usual you never get the car you think have reserved. The proposed alternate vehicle is not even close to original reserved vehicle. They upgraded at a cost to a nicer vehicle which turned out to be uncomfortable and less enjoyable for touring Italy, France and Germany. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLEKSII - 28 September 2019
" Not good experience "
" We booked and paid a car in Milan. There were no available cars in Hertz at time we ordered and we wait for few hours. Then it turned out that the money was withdrawn from the debit card, and we didn't have a credit card, so our reservation was canceled and payment was charged. So we wasted more than half a day to stay without car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by SAMED - 27 September 2019
" I couldn't get the car!!! "
" I was travelling with my family, with a baby on board, the kept me waiting for hours and in the end they told me that you can't take the car , because we don't accept Visa or Mastercard, also CASH !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MIHAIL - 27 September 2019
" профессионалы "
" все хорошо. рекомендую "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by RUSLAN - 27 September 2019
" I have booked my car by auto europe befor my trip (more when 1 month). At the moment of booking I have paid EUR 511.36 by my bank card. Unfortunatelly I forgot my credit card at pick-up date. I have asked at the Auto Europe office in Cagliary airport use a several of my debit cards and increase the amount of deposit (I have offered a gold and platinum debit cards for this) I also called to Auto Europe (Russia) and ask them to solve a problem. But all it was futile and inconclusive. In result I was forced to pay extra EUR 711.28 (plus EUE 300 deposit wich I have not received back still). I have had bookings the cars in many countries befor and never has not such problems. I`m very disappointed with my first experience with Auto Europe. "
" Please see my comments regarding Auto Europe "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ROME, IT - Reviewed by AIVO - 27 September 2019
" Waited 2 hours in line to get paperwork done and receive our car. Counter staff made this procedure very slow (Termini, Rome). "
" Waited 2 hours in line (Rome, Termini station) to get paperwork done and receive our car. Counter staff made this procedure very slow. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ZLATA - 27 September 2019
" We prepaid an intermediate car knowing we would be driving in hills. The vehicle we got, had difficulty handling windy roads in high altitude which caused us difficulty on our trip. "
" There wasn't a vehicle in the class that we prepaid for. We had to take a car from a lower class without a refund. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by CHHAR DAKA - 26 September 2019
" Terms and conditions aren't clear re. Insurance. "
" Picking up vehicle was a stressful and confusing experience. Counter staff were unhelpful and very slow, uninterested in explaining the rates and conditions. Extra add on for insurance which was not advertised and very misleading, as Autoeurope stated that coverage for theft and damage was included in the price. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by DUSANA - 26 September 2019
" I explained above. Im disappointed that even if I paid for the Ref. Excess with Super Cover, Avis would charge my CC in case of damage and I wanted to avoid it. This was not clearly stated in the Voucher from AE. Therefore I ask AE to refund me the amount 144,84€ paid inAvis for the Super Damage Waiver. Im ready to provide you the rental agreement and copy of the account statement to proove above mentioned. Im not going to recommend AutoEurope to any of my friends. "
" I expexted to get Renault Clio Ír similar car. They offered me Fiat Panda instead, which I refused because we planned to drive more than 1000km and had 1 big luggage + 2 cabin luggage. Then they offered Alfaromeo Julietta or Nissan Qashqai for additional costs, I chose Alfa and had to pay 118,31€. Then I had to pay insuarance Super Damage Waiver 144,84€, to aviod the risk that if a damage occure Avis would charge me around 1200€. I dind´t expect this since my reservation made by Auto Europe included the Refundable Excess with Super Cover. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by DUMITRU MARIUS - 26 September 2019
" A bad experience in Bologna. The way the counter staff treat their customers is unacceptable. "
" Linda, from the counter staff, block, my mistake, from my credit card, a security deposit for insurance (a simulation for car insurance). The car hire company not canceled the pre-authorization of the simulation not even after as I drop the car off. There is nothing wrong about recognizing when we're wrong. It takes a compelling individual to admit fault, do everything possible to fix the wrong, and prevent it from happening again. The staff was generally a display of disrespect. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ZYDRUNAS - 26 September 2019
" Very easy to use the site and select service, place, price etc. Good and effective hotline support. "
" Very professional staff. I was happy how they react to non standard situation. All information was presented very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by LIVIA - 25 September 2019
" I was very satisfied with everything - car and experience on pickup and dropoff. I only would have a question regarding the payment. The total I was told at the counter was 171 euro plus 200 warranty that would be blocked on my credit card. Now, a certain amount was taken from my account in my currency, and on the statement it is written the entire amount in euro - 371. I would expect to see the actual amount in Euro, since the amount in Lei clearly does not correspond to the total of 371 euros, and it is not very transparent on what is the actual billed amount. "
" I was very satisfied with everything - car and experience on pickup and dropoff. I only would have a question regarding the payment. The total I was told at the counter was 171 euro plus 200 warranty that would be blocked on my credit card. Now, a certain amount was taken from my account in my currency, and on the statement it is written the entire amount in euro - 371. I would expect to see the actual amount in Euro, since the amount in Lei clearly does not correspond to the total of 371 euros, and it is not very transparent on what is the actual billed amount. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KAROLIS - 25 September 2019
" Kind helpful staff. Car was not very clean. Found EMPTY bottle of some alcohol in front passangers door pocket. "
" waiting in a que may vary from few minutes to 1 hour "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ROBERTO - 25 September 2019
" Great value for money, with good service. "
" Great service, with nice prices. Only a tiny problem on the car that was a back plate light burned but it didn't effect the car efficiency. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RIMINI, IT - Reviewed by ALEKSANDR - 25 September 2019
" All good. "
" All good. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by IULIAN - 25 September 2019
" not again "
" Shit car, extra pay double the price "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
VENICE, IT - Reviewed by LEMBIT - 24 September 2019
" YOU WOULD NOT CONTINUE COOPEARTION WITH HERTZ, THAT IS NOT ACCURATE COMPANY "
" I GOT THE OTHER CAR THAT I BOOKED WITH ACCIDENT MARKS, NO SPARE WHEEL. CAR WAS RETURNED DUE FLAT TIRE 5 DAYS BEFORE BUT NO REFUND WAS MADE. I WAS CHARGED DUE DIESEL LACK BUT I COULD NOT FILL THE TANK ONCE CAR WAS TAKEN AWAY ETC., ETC, NO ADDITIONAL CHARGES WERE EXPLAINED "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by WILFRIED - 24 September 2019
" Will consider going back to Maggiore next time "
" Good experience, no waiting time, pick-up without problems. Car model as requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VIDMANTAS - 24 September 2019
" no problems to return before working hours "
" easy pickup, easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NIKOLAI - 24 September 2019
" Two years in a row, I rent a car in this company. The cars are new and clean, the staff are very polite. In the future I will rent cars only from this company. "
" Two years in a row, I rent a car in this company. The cars are new and clean, the staff are very polite. In the future I will rent cars only from this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by KRISTIAN - 24 September 2019
" i am a repeat client and thus far are happy with the AE process and value - my issue is with the local provider - big scope to make this experience better; it is a real disruption opportunity waiting to happen ;) "
" we waited for over an hour to get to the counter and then had to fill out a heap of info they already had - the whole process is very antiquated and largely redundant in my opinion "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ANDREI-SORIN - 24 September 2019
" Good price, easy selection of vehicle. "
" Fast pick-up, good condition car, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ISHIO - 24 September 2019
" No more use Hertz "
" When I picked up the rental car, the engine oil was already empty. Impossible! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by WESLEY SIU KAY - 24 September 2019
" See above "
" Car windscreen was very dirty Car was very big Vs it's horsepower leading to tough parking Had to wait for quite a while before car is ready when collecting car Very hard to find parking space when returning car, had to reverse all the way die to bad arrangement of roads in carpark "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PETER - 24 September 2019
" I have no issues with autoeurope my only issues were with hertz malpensa. The lady at the counter was very apologetic and I understand her position but I am grossly let down by the service of the company. "
" I order a Mercedes Vito and was given an old renault, which broke down with clutch failure after two days. Had to waste half a day to go down to malpensa with a taxi to take another vehicle. Originally ordered a 9 seater and ended up getting a tight ford 8 seater with scace room for luggage. To add insult to injury Hertz excuse was that they were overbooked. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by VITALY - 24 September 2019
" A "
" the car was of a better category, than originally ordered, the staff at checkout marked on the contract the scratch which was not mentioned, without saying anything. The dropoff was also without any surprses. The best you can expect from a buget rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VAIDOTAS - 23 September 2019
" smooth "
" Have to wait for car 1.5 hour, other things were good. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by THOMAS - 23 September 2019
" It doesn't seem that the insurance I added to my booking is vaid with Avis. "
" I thought that I had insurance included with my Auto Europe booking, however when I arrived at the Avis counter the representative told me no insurance was included and I would need to pay an extra 300 euros. I could not fully understand his reasoning (I do not speak Italian but he would not allow me to take the vehicle without paying the extra 300 euros.) The representative behind the counter was being so forceful telling me"i need to hurry up because he wants to leave" I had no choice but to pay the money or be left without a car. As well as this, the representative tried to convince me the car I had rented was too small for my needs, and told me I should have boked a bigger car. (I was travelling with my partner, adn we both had only hand luggage) the car was more than adequate for our needs. I will send a formal complaint but also wanted to make note of this here. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ROKO - 23 September 2019
" See above "
" We booked a car with autoeurope and booked the extra insurance. A total of approximately around €130. We arrived to the budget counter in palermo only to find out that we don't have extra insurance and that they have nothing to do with the autoeurope booking and that we need to pay local full insurance of total €250 and €100 deposit that later on they will return we drop the car off. We also booked a Lancia Ypsilon only to get Fiat Qubo which the lady convinced us is a better category car. She said that when we booked online it doesn't matter that we chose Lancia Ypsilon, that we can't pick a car, only a category. After I complained that fiat qubo is too big for us, we specifically wanted a smaller car because of narrow streets, we got renault clio in the end. The final insurance was €284 and not €250 how she said. When we returned the car, we got the bill that we will only get €66 back. When I complained, the woman said "madam, it's simple math" I am very unsatisfied because the car rental was supposed to be €130 and in the end when we arrived we had to pay €290 extra and we didnt have the option to cancel the reservation because they would charge us some fee anyway. Of course we had the option of not getting the extra insurance but she scared us with big fines plus when booking with autoeurope we picked an extra insurance but the lady convinced us that that is not enough and sicily had local extra insurance. I think it is not okay to trick customers like that and I am completely disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by VID - 23 September 2019
" All ok "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RENARS - 23 September 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ALEKSEI - 23 September 2019
" I will not book anymore "
" First of all, stuff could not gave me the car I booked(Audi q3 automatic). They give me non automatic vehicle fiat, but price was not as I booked 98€, it was 250€! My prepaid 98€, after I handed over the car in check have turned in 70€ Very unsatisfied "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by GIORGIO - 23 September 2019
" Always available car and ready assistance in case of need. "
" The car wasn't ready so I had to wait however they gave me a free of charge upgrade due to the inconvenience. Thereby I am satisfied by the whole service. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MAKO - 23 September 2019
" I misspelt my name in the reservation and I tried to change it or get info will that be a problem during car rental but calling Auto Europe (after sending an email) was not helpful at all. "
" We waited for three hours to get the car! The car made strange noises while swiching geers. But most important, drop-off was smooth and fast! "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by FRANCISCO JAVIER - 22 September 2019
" No problems at all "
" No problems at all "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by BRANISLAV - 22 September 2019
" No comment. "
" No comment. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by DAVID - 21 September 2019
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CESAR - 21 September 2019
" Very flexible and accommodating staff "
" Everything is okay exceot the drop off which is very hard to park in the area (office) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CLAYTON - 21 September 2019
" Very good ! "
" Overall an excellent experience. Just two minor things: - The pickup/dropoff point at Milano(Bergamo) airport was a little far from the terminal and we had to utilise an efficient shuttle service to reach it. However this still shaved off a total of approximately 2 hours from our holiday and it was a little difficult to carry the luggage. - The car was practically new so it was a little disappointing to see that it was the only car that wasn't given to us cleaned from the exterior. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by SAULIUS - 21 September 2019
" Maggiore in Sardinien VERY BAD STAFF!!! Lies on inaurance and car condition.. No recomended!!! "
" VERY BAD STAFF!!! Not friendly. Lies that the car is not damaged.. Very very bad staff.... No recomended... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ERVINAS - 20 September 2019
" Good prices, but complicated reservation-voucher conditions procedure "
" Car was dirty, tank was half emplty, wheels were disballanced. No chance to contact with a customer support specialist to discuss a solution over the phone or e-mail "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by ERIC - 20 September 2019
" I will never book with Avis in Italy again. As a preferred customer and frequent renter in US I was expecting much better service than I experienced. "
" Pick up was a joke. Totally disorganized. Plus I booked an Audi and got a cheap Citroen "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by JOSEF - 20 September 2019
" Quick and good communications and help me with everything. Good price. "
" New cars, short queue. Really reccommend. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by THOMAS - 20 September 2019
" good layout of information "
" great service at all contact points... the desk, collection and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by VAIDOTAS - 20 September 2019
" Everything is fine "
" it took us 2.5 hours to queue "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ALGHERO, IT - Reviewed by PETER - 20 September 2019
" Weak engine "
" Very good, but engine of the car was weak, only 0.9... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DARREN - 19 September 2019
" very satisfied and will opt for it again on our next visit "
" very satisfied and will opt for it again on our next visit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IVONA CRISTINA - 19 September 2019
" Overall ok, but we got our car later then expected, no one from the desk cared about reservation hours. It was first arrived first served "
" I think staff from Catania airport could be a little helpful and faster on the future, there was a big line but not all the people from the staff were working. Plus that they didn't cared about our reservation hour. It was first arrived first served "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by TIIA - 19 September 2019
" Very good "
" I do not like the wellcome on the counter but everything else was excellent "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by INESE - 19 September 2019
" Everything was good except windshield washer fluid was finished. "
" Everything was good! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by YAMA - 19 September 2019
" very confusing price variation between providers "
" Very very very long waiting time at the counter. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by RADU - 19 September 2019
" Exceptional! "
" Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DANILO - 18 September 2019
" Willingness to help and provide solution equal to 0! "
" Willingness to help and provide solution equal to 0! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ANTHONY - 18 September 2019
" The car was FILTHY with sweat stains on both front seats, a dirty pair of mens underpants in the rear foot area and nose pickings wiped on the sun visor - YUCK! The Target car hire said that they would charge me 9.99 if I did not return the car completely clean which is a complete rip off. I reserved a VW Golf or similar but was given a dreadful Fiat Tipo with a first gear problem which made driving around the steep hills of Mount Etna almost impossible. The extra insurance fees were very expensive and it would have been far better value ordering from Avis or Hertz who are much more professional with better cars. There was no where to park the car when dropping off and a huge queue of people ahead of me which made me worry about getting my flight. Dreadful Dreadful Dreadful! "
" The car was FILTHY with sweat stains on both front seats, a dirty pair of mens underpants in the rear foot area and nose pickings wiped on the sun visor - YUCK! The Target car hire said that they would charge me 9.99 if I did not return the car completely clean which is a complete rip off. I reserved a VW Golf or similar but was given a dreadful Fiat Tipo with a first gear problem which made driving around the steep hills of Mount Etna almost impossible. The extra insurance fees were very expensive and it would have been far better value ordering from Avis or Hertz who are much more professional with better cars. There was no where to park the car when dropping off and a huge queue of people ahead of me which made me worry about getting my flight. Dreadful Dreadful Dreadful! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by MATIJA - 18 September 2019
" Very smooth experience "
" Very kind and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ARTEMIS - 18 September 2019
" The car and its overall good condition was the only good thing. Everything else was a hustle and a real bad experience! Not suggested! "
" Poor communication with employees Timely procedures Extra charges there was no information about "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by JUSTINAS - 18 September 2019
" Customer is always wrong. Take the money and then ignore the customer. "
" Neither Autoeurope, nor AVIS do not respond about the fact that lower class car was provided. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by JOSEPH - 18 September 2019
" I like booking through Autoeurope because it's one layer removed from the rental company that I can rely on for a clear understanding of what i'm getting without additional charges. "
" Seems every time I arrive the Customer service agents try to up sell additional options, like insurance, road assistance and upgraded vehicles. It's quite annoying when all you want to do is get in and get out with your car fast and the agents try to frighten you with un-insured scenarios. I wouldn't mention it but it has happened every time at the Pisa airport and someone should let them know it's annoying to their customers. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by LAURA - 18 September 2019
" ? "
" For the second driver they told me they will charge 79 euro, all the papers I signed were saying 79 euro but they charged me 179 euro. I requested some explanations but so far I was ignored. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAHYUN - 18 September 2019
" Auto europe seems to have taken some money as a broker because avis said we only paid 57 euros when our invoice says 75 euros. Also terms and conditions about what's included in terms of insurance weren't clear. We have selected the best coverage on auto Europe website but avis told us we have no insurance. We ended up paying three times the original amount to get insurance with avis. "
" When I showed up an hour early, they said it's not available and that I have to wait. Or else I'd have to pay 70 more euros to get a different car. Drop off place was not clear and no instruction was given when I picked up the car. They were not able to explain why theres a gap in prepayment. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ALISTAIR - 18 September 2019
" As above. "
" The vehicle was not what I ordered, same 'class' but I understood by ordering on line the vehicle was guaranteed, I may be wrong. It was damaged, widely and rather dirty inside, only cosmetic but it makes a difference. The drop off was made unpleasant by the attitude of the recipient, he clearly doesn't like his job. Overall the service was good, made so by the initial contact with the dispatcher. She listened to my needs and did all she could to ensure I was informed and got what I needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PASCAL - 17 September 2019
" Go for the top names with a high rating and ignore these shady companies. It only works when you encounter 0 problems. I cannot image getting stuck on the highway and you have to ask this company for help. We could not get in touch with autoeurope, we were redirected to Maggiore all the time. "
" Made a reservation far before picking up the car only to find out that they did not have the type of car ready when picking up (was there at the requested pickup time). It took us quite some time to get a car that fitted us, but we were unlucky and the car was probably not checked, there was a bulb on the damage which meant the tire was damaged (we only saw this the next morning, we could not see it in the evening) It took us a whole day to get a replacement car and it messed up our vacation. Nobody speaks any other language then Italian, I do not recommend using this company. Overall service and help was terrible. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by Å?YGIMANTAS - 17 September 2019
" I was disappointed, because I had to pay significantly more than it was agreed that the car came with a more serious insurance package. because I bought one car but got another, more expensive, but you made an agreement stating that you wouldn't pay more "
" good enough car for tuscan roads "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MARTIN - 16 September 2019
" Hello Auto Europe team,
I had small car accident whit this car, now Locauto pretend me for the sum of € 1594,70 for damages , but according the reservation you sent me: "* Rental includes Collision Damage coverage. Rental limits potential vehicle damage to an excess of approximately EUR 2,000.00." So let me now what to do and how to proceed. The original message they send me is:
On Monday, September 16, 2019, 11:50:49 AM GMT+3, No reply - Locauto Rent Spa
" Hello Auto Europe team,
I had small car accident whit this car, now Locauto pretend me for the sum of € 1594,70 for damages , but according the reservation you sent me: "* Rental includes Collision Damage coverage. Rental limits potential vehicle damage to an excess of approximately EUR 2,000.00." So let me now what to do and how to proceed. The original message they send me is:
On Monday, September 16, 2019, 11:50:49 AM GMT+3, No reply - Locauto Rent Spa
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DANUT MARIUS - 16 September 2019
" Ok "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by GABRIEL - 16 September 2019
" Better communication with clients. "
" They've charged my credit card today (on 16 september 2019) and i don't know the reason why or how to contact them. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BARI, IT - Reviewed by KENNETH - 16 September 2019
" Nothing to add "
" Efficient courteous service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIUS - 16 September 2019
" Very good service, although the place where the car rental offices are based is in a very busy neighbourhood, about 500 meteres away from the arrival hall. You walk with your suitcases in between the traffic, which is quite stressful. "
" I received a free car upgrade. I have not yet received the bill of € 101,69 for the additional damage access insurance, but I don't expect surprises with this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARISTOTELIS - 16 September 2019
" Please see comment above (concerning Budget). Possibly the fault is of autoeurope or of Budget, the final result is the same for me. "
" More than 1 h queue at the reception desk. Stuff was kind, though. During my online booking at autoeurooe.eu I though that the car would be insured without any (or any serious) waiver amount. However, at the desk I had the unpleasant surprise that I would be burdened w 1.900€ in case of theft, and 1.200€ in case of collision. Had I known in advance, I would have planned something else. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DOMENICO - 16 September 2019
" nice process. "
" at check in they try to sell additional coverage but they do not insist much "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARGUS - 16 September 2019
" Good service. Thank you! "
" By arrival there was a very long queue. 36 clients before us. To get our car took 1,5 hours. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by STEFANOS - 16 September 2019
" AUTO EUROPE service was OK, but you should not cooperate with such companies. "
" Counter was closed. There was a note to go to AVIS counter, that was crouded. Also they look first the AVIS customers and in between, if was a space, the MAGGIORE customers. It took me 90 minutes to get the car. As a result I lost my first meeting. NEVER AGAIN WITH MAGGIORE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FLORENCE, IT - Reviewed by MIGUEL - 15 September 2019
" My experience with Hertz was not satisfactory. The manager of Hertz and the employees did not know that PR is part of the USA. I paid for a medium size car and automatic and they gave me the smallest car and manual drive. They were very disorganize . "
" My experience with Hertz was not satisfactory. The manager of Hertz and the employees did not know that PR is part of the USA. I paid for a medium size car and automatic and they gave me the smallest car and manual drive. They were very disorganize . "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by CAROLYN - 15 September 2019
" I would like to receive an invoice outlining all the charges associated with the car rental. Thanks "
" Budget staff at the point of pickup in downtown Palermo were overwhelmed with customers. The wait for processing my reservation was over an hour in a very small, hot office. The car was not the class I had booked as it was bigger. There was no bill to check over to ensure I was paying what I had agreed to pay through the reservation. The car had previously been damaged over many areas of its body..so much that I spent a long time taking photos of the damage. The car worked well mechanically, however. When the car was returned the person checking the car over had difficulty discerning where the previous damage had been done because there was so much of it. The photos I had taken were needed to assure the staff person that I had not incurred the damage. I still have not had an invoice from them outlining all of the costs. C. Buck "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALGHERO, IT - Reviewed by VICTOR OCTAVIAN - 15 September 2019
" Auto Europe customer service was great and very helpful, easily to get in touch with, sorted out all the situations. "
" Phone customer support is practically unexistent, our flight was delayed and there was no answer on the phone while contacting the office... multiple times. After that (though it was no problem for getting late) we received a different class of vehicle (larger one, but inferior). The cherry on top came at the end when the fuel sensor malfunctioned and even though we returned the car with a full tank (refueled twice until there was no place left for gas) the dials on board indicated 2/3 tank full... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by RADU NUTU - 15 September 2019
" . "
" . "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
VENICE, IT - Reviewed by MYRON - 15 September 2019
" Your staff were very rude at the Venice airport in Italy. It was late at night and they just left me to fend for myself, without even trying to help me, they only wanted to close down and go home. As you can Imagine, VERY UNHAPPY IF we were able to come to some kind of an settlement I would be happy to do business with Hertz in the future. "
" I was recommended to your compay by a fellow Managing Director, a customer of yours that frequently hires with Hertz. I hold an American passport and am MD of manufacturing company in Thailand. When I asked your customer who lives and works in Thailand just like I do, if I needed an International Drivers license for Italy he told me he never required on and that I wouldn't need one either. I arrived at Venice Airprort at 12 midnight and was denied because of my Thai Drivers license. OK business is business, but to toally deny me money put up front is rediculous. I not only lost the car hire, I paid and additional €200 for taxi to take me to my hotel, and another €150 Euro to return me to the Venice Airport. Not satisfied in the least with your customer service and outright deniel of any refund what so ever. Basically you pocked my whole care hire with no refund or consideration to the customer. Just a flat deniel from start to finish. I'm very unhappy with your company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SIRACUSA, IT - Reviewed by WILLIAM - 15 September 2019
" Worked very well. "
" No problems. Very friendly and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GINTS - 15 September 2019
" . "
" Super sevice in office (airport). Guaranty money was return in next day. Good expierence with autoeurope. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GINO - 14 September 2019
" I would have expected getting some support from Autoeurope (rrfunding my voucher even partially or giving me a credit for a future rental). "
" I was not able to use my credit card (broken) and could not use my voucher at all. Why could the office not take the CC number manually? "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TOMAZ - 14 September 2019
" Really clear and easy setup. Great cover policy. "
" Really fast pick up and drop off. Had no queue, got the car in 5 minutes. Great condition and new with only 2500Km on it. The staff on the counter were fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SAMER - 14 September 2019
" Very good car "
" Yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by BALICA - 14 September 2019
" _ "
" _ "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JAMES - 14 September 2019
" I have done so above. But for the delay in collection of the car I would score at least 8 probably 9 however I will be reluctant to use you again or indeed to recommend you. "
" I have marked the counter staff with a low number which is perhaps unfair but as you don't ask about pickup experience it's all I can do. If you asked about pickup experience I would have marked a 1 or a 0 because it was dreadful. The staff were helpful and chirpy but we had to wait almost 4 hours! Yes 4 hours for our car. I did ring your customer service desk who weren't helpful really. That amount of wait time is totally unacceptable, itv effectively cost us half a day of our holiday!! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ODYSSEAS - 14 September 2019
" Staff not willing to help us. There was also a problem with the reservation which was our fault but none of the two companies, the Autoeurope and the Sixt were willing to solve it. They prefered to keep the 205 euros and force us to make a new more expensive reservation (270 euros) for a worse car. I would never reccomend either of these companies and I will surely avoid them in the future. "
" Staff not willing to help us. Over an hour for receiving the car. Extra charges without warning us. For Example someone else had a driving liscence and they said we will be charged by only 10 euros, but they didn't mention that is 10 euros per day. There was also a problem with the reservation which was our fault but none of the two companies, the Autoeurope and the Sixt were willing to solve it. They prefered to keep the 205 euros and force us to make a new more expensive reservation (270 euros) for a worse car. I would never reccomend either of these companies and I will surely avoid them in the future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by GYULA - 14 September 2019
" Long wait, unfreindly staff .? Got a wrong car "
" Purchased insurance thru autoeurope but Hertz said it does not cover and they dont know anything about it . Purchesad an other with hertz that was crazy expensive . Waited for the car 1.5 hour "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ASHLEY - 14 September 2019
" The overall expierence from booking to pickup was good apart from the car seat issue. "
" We had a problem with the car seat which we have given feedback to SIXT on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by DUMITRU - ADRIAN - 13 September 2019
" When I pay for a retal I want to have it all included if posible: insurance, baby seat, etc. "
" Very good experience, little problem with entering the parking lot, but OK. I would appreciate to have all insurrance included from the start of the booking (from AutoEurope); I will like not to have to get extra insurance for glass&tires and extra coverage at the counter (at pick-up). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IAN - 13 September 2019
" Very satisfied and convinient "
" Quite satisfied with the overall experience "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ARTO - 13 September 2019
" ok "
" They said I need an extra insurance cover although I already had the highest cover offered by Auto Europe. They said (and showed form the reservation) it does not cover all cases - I did not know which is right so I paid the extra bill. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by VINETA - 13 September 2019
" Good experience with Auto Europe. "
" Budget took as deposit 195.31 euros and didn't return 124.08 euros without any explanation. Now I'm trying to communicate with them to find out the reason. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by IVAN - 13 September 2019
" Very accurate and responsible. Very quick security deposit return after the car was returned. "
" Very accurate and responsible. Very quick security deposit return after the car was returned. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JURIJS - 12 September 2019
" Nothing to say "
" Nothing to say "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by MIHNEA ALEXANDRU - 12 September 2019
" Fantastic staff at both the Palermo airport and the Trapani airport locations, cars in very good condition. Had a problem with a car during my stay (air bubble in tyre), and Hertz's staff, on the phone as on the ground, helped me solve everything within an hour, changing the car for me. I never left a review for a car rental agency before, but I highly recommend Hertz Palermo and Trapani. "
" Fantastic staff at both the Palermo airport and the Trapani airport locations, cars in very good condition. Had a problem with a car during my stay (air bubble in tyre), and Hertz's staff, on the phone as on the ground, helped me solve everything within an hour, changing the car for me. I never left a review for a car rental agency before, but I highly recommend Hertz Palermo and Trapani. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIGUEL - 11 September 2019
" We have written to Auto europe through twitter explaining our problem and we are still waiting an answer. "
" We bring the documentation required as your confirmation email said (driver licence, Id & credit card, no cash neither debit card). And when we tried to pick up the car as they didn't have contactless to make the deposit, they required us to change the name of the main driver charging us 80eur extra. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by TERESA - 11 September 2019
" See above "
" The rental agent was very friendly at first but when I turned down the optional insurance she tried to scare me into getting it, I still declined and she became very sullen. I know they are told to push this insurance but it often turns the transaction into a very negative experience. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COMO, IT - Reviewed by FABRIZIO - 11 September 2019
" The website is easy to use "
" The car we had was totally different from what we requested. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARI, IT - Reviewed by ANGELIKA - 11 September 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by YURIY - 11 September 2019
" Fast support, clear conditions all gathered in one place (reservation document) "
" Car was new and clean. All the defects were documented and we couldn't find any new ones. The car model was fun to drive. We returned it a bit dirty because of the weather, and there was no additional charges because of that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GILBERT - 11 September 2019
" Online booking was easy as where the vehicle pickup and the return. "
" Go easy on the attempts to upsell a rental. The person at the desk pushed too hard to change my mind from my preferred rental to an unwanted, over sized. over speced, over budget alternative vehicle with the 'excuse that they don't have other cars available'. At the end there was another car available, the one I booked and wanted. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by OFER - 11 September 2019
" The experience with Auto Europe was good. "
" The additional insurance charges could have been more transparent from the beginning. They doubled the cost of the car rental which was misleading. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by PHILIPPE - 11 September 2019
" No comments "
" Car was slightly damaged (scratches all over) and not very clean interior "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by LUCIAN - 11 September 2019
" Good to very good "
" Waited for 1 hour to pick up because it is under the same desk with hertz and trifty. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALGHERO, IT - Reviewed by PAVLO - 10 September 2019
" Auto Europe it is a good aggregator, with good prices. But it looks like prices are going up. "
" Everything was nice, car clean, pick-up and drop-off was very fast. Pavlo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by VIOREL - 10 September 2019
" n/A "
" The only black spot in the experience was waiting 48 minutes to pick up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEFANO - 10 September 2019
" n/a "
" Pick up at the counter was too long. We waited for 35 minutes (it looked like the counter was understaffed, and it was the only renting company with a long queue). "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VLADIMIR - 09 September 2019
" Everything was up to expectations, without any surprise charges and stuff. Appreciate! "
" The desk officer (Stefania) was amazing! The car was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SIMON - 09 September 2019
" An alternative car was provided and it was not what was required. The alternative cars providing similar seating were more expensive and we had to add like €70 to what we already paid. The FIAT Tipo they provided was not practical and caused some stress with the children when putting on their seat belts. This considering when we had road trips every day. "
" The Avis representative gave us an alternative car that had smaller back seats than the peugeot 308 we booked. This made it difficult to fit the car seats of our children. We were also offered other cars that were more expensive. He also insisted that we accept their insurance cover (to cover the excess of any claim) of approx €140 for the week. This was quite stressful as i thought i was covered with the supercover i had paid for. I dismissed this person's offers. Anyway when i returned the car they didn't give us any hassles. Thanks, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by YOUSEF - 09 September 2019
" Very Bad "
" Very Bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by CLAUDIO - 09 September 2019
" All good, no issues whatsoever "
" All good, friendly and helpful staff, no issues whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MATTEO - 09 September 2019
" . "
" Great service as always. The counter staff are very kind and fast. This time I found the vehicle quite dirty outside, while internally was acceptable. Usually I don't experience this with Sicily Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by BOGDAN CLAUDIU - 08 September 2019
" Everything was ok "
" Everything was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 08 September 2019
" I used it many times "
" drop off experience was terrible your staff was checking some sands on ground 5min and discussed about it by italian language They dont speak english very well. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by IOAN - 07 September 2019
" Ok "
" Everything ok, expect information regarding the place of bringing back the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by FEDOR - 07 September 2019
" Already wrote above "
" This time my experience renting a car using your service was terrible. I was 1 hour late at rental desk of sixt in Verona and my car was gone!!! They told me that it is no show up case. You never mention this term in rental agreement. Your hot line operator failed to help me. She said that can do nothing. I had to pay extra money for more expensive car. I'm very upset((( "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by LEGIAN - 06 September 2019
" Very polite staff. "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EVELY - 06 September 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SALVATORE - 06 September 2019
" Very good experience this time as in the past, with the exception of another rental with voucher EU16741126 where I've been practically swindled and for which I'd appreciate the possibility of a review "
" Agents have been courteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ROLANDS - 06 September 2019
" Very good! "
" Everything is very nice, just don't forget your credit card, because with debit card the price will be double! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NEVILLE - 06 September 2019
" Highly recommended...i've used AutoEurope before and will surely use them again "
" Thanks for an amazing experience with your car rental. We had no problems whatsoever....very easy check in and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SEBASTIAN - 06 September 2019
" I had to pickup the car from another location taking bus. This was not mentioned when I booked the car. "
" The car did not have the water for cleaning windows. Although I asked the one who gave me the key that it has. Did trust it and found that I could not wash the windows. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 3
ROME, IT - Reviewed by ILARIA BENEDETTA - 05 September 2019
" I was extremely happy about the experience and will be repeating it for sure. "
" Personnel was extremely kind, they even gave me an upgrade having the possibility. The car was new. Fantastic experience to be repeated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARCELLO - 05 September 2019
" The car Was completely full of accident, 9 if i do not wrong , on both sides, look like a stupid in that destroied Citroen C 4 ....( i got photo ) "
" The office is pratically impossible to find , in the Voucher is only written Piazza Garibaldi that it's huge, and the Car Rentalcars all together apart Maggiore office in the basement, but you will see only indication for Maggiore that brings you to the parking outside, so you have to go back to find the office. A nightmare !! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by AMIR - 05 September 2019
" As said, pleasent experience. Everything functioned great. "
" Everything was as stated in the documents! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DMITRII - 05 September 2019
" Budget downgrade my car and did not give me anything in return. I booked alfa romeo and got reno kaptur instead. "
" Budget downgrade my car and did not give me anything in return. I booked alfa romeo and got reno kaptur instead. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ERKKI - 05 September 2019
" Thank you for good offers "
" Drop off experience was bad, the staff member said the tank is not full but I just took diesel from other side of road "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by SARA MARIANGELA - 04 September 2019
" In case you have some problems, never call autoeurope, t;s jsut a waste of time "
" I reserved the card with Amex and couldn't pay with it at Centauro. Centauro staff was really good and willing to help me out, quickly and very kindly offered me the options and helped me to find a solution and proceed with my holidays- Autoeurope on the other hand was useless. I spoke to Autoeurope customer service, hung on the line for a long time to end up talking with a rude agent whp basically repeated and rephrased what I was saying. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by SIMONE - 04 September 2019
" No problems, easy booking process. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DMITRY - 03 September 2019
" Awful experience. More than ten years I regularly booked vacation car directly at hertz and never expect such cheating. "
" Robbery at Avis when drop-off the car. Polite and very professionally executed fraud! Bravo! They found scratch which isn't seen and charged be as twice as cost of the rent! I am a fool I' be chosen this bloody company. Never again!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TRIESTE, IT - Reviewed by ALEXEI - 03 September 2019
" not bad "
" I hope good, but I haven't got my deposit yet. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by CASEY - 03 September 2019
" Great car and the garage attendant was very helpful with the auto navigation! "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by IVO - 03 September 2019
" -"- "
" Flight had 1,5h delay so booked car wasn't accessible anymore. Only option was more expensive car. Avis staff very insistent told that there is no insurance in case of accident so additional Avis insurance was bought. So sad experience - in Bergamo everything with Auto Europe + Avis was perfect, unfortunately not in Bari. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARIUS - 03 September 2019
" It was easy to book with AutoEurope, however we struggled to find the counter as some had AutoEurope alongside the name and some counters didn't. Maybe some extra instructions on how to find the counter would be better. "
" We thought that we had bought premium insurance when booking the vehicle, however at the counter we were asked to pay additional insurance to Maggiore - 120e. I think it should be better stated that the premium insurance might not be enough and that you might need to pay once at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by LUKA - 03 September 2019
" Car was outstanding however payment methods at counter was a disaster. Ended up paying more because the reception couldnt take my card. "
" My credit card couldn't be billed through the machines at the reception and altough i called my bank and used the card at the ATM as well and all was good, i had to go for a debit card and pay more. This was utterly unfair. I am still waiting for the deposit to be paid back up to my card. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by LORNA - 03 September 2019
" It was so good we are booking again with them whenever we are in Italy. "
" We were given a free car upgrade without our asking for it. The vehicle was a top-notch, brand new C-Class Mercedes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SAEID - 02 September 2019
" The only issue was the long queue and delay at the time of pick up at airport office. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JAN - 02 September 2019
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by JOSEPH - 01 September 2019
" Easy and efficient "
" I choose the most complete insurance option available when booking online but upon vehicle pickup I was told this was not sufficient. Due to language issues with counter staff I unknowingly signed up for additional unnecessary insurance coverage which cost more than the car rental itself. It is these types of underhanded practices which cause me to never rent with Hertz again to tomwarn others who choose them to be very careful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JESMOND - 31 August 2019
" IT WAS VERY GOOD EXPERIENCE THANKS THE STAFF FOR A GOOD SERVING "
" IT WAS VERY GOOD EXPERIENCE THANKS THE STAFF FOR A GOOD SERVING. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MATJAZ - 31 August 2019
" Very good, Auto Europe could be our next choice. "
" Very profesional staff, good service, easy to find. Perhaps car could be cleaner inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by RODRIGO ALEXANDER - 31 August 2019
" Very easy and straight forward experience. Will use ir again. "
" Drop-off at Bergamo Airport (Milan) was a bit of a problem as no key drop-box was visible at the parking office (as this was very early in the morning, before opening hours). The drop-box was at the airport inside office. As a suggestion, there should be a notice at the parking lot office stating where the key drop-off is. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by RASMUS - 31 August 2019
" We were charged extra fee for insurance and auto Europe refused to cover this / back us up in not needing the insurance "
" Impolite boss not willing to listen to our questions "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by PETERIS - 30 August 2019
" All was good "
" The pick up of the car was scheduled for 11 but realistically took 2 hours waiting in line to get a car we already paid for. Plus in the end the insurance was more than double the car price and they couldnt tell us the final figures before 'the computer comes up with final figures automatically' which made it difficult to predict whether insurance is worth it or not. Fuel was set to be full to full but after the insurance we pre paid for fuel unknowingly. We had to pay extra because pick up was in rail way station. this wasnt mentioned anywhere. Overall, Auto Europe reservation was very nice but actual pick up at Avis was very negative and expensive experience, would avoid them next time. Car was in good condition though. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SIRACUSA, IT - Reviewed by TERENCE - 30 August 2019
" Roads too small and lawless in Sicily "
" Yeah it was alright "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ELENA LILIANA - 29 August 2019
" Fast pick-up of the car, even fastest drop-off. The guys were really nice and helpful. "
" They didn't have the car that i reserved, and they upgrade my car, the car was diesel also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COSMIN - 29 August 2019
" Ok. "
" I took a Fiat 500 CC from Rome Termini and drop it at Bologna Airport. And the time of pick up the car, they let the car in the street and said to pick up from there. I asked them to took some photos just to be sure, they said it is no need to. Anyway, I made some photos with some scratches over the car just in case of some problems at the drop-off. In Bologna, the Sixt-guy picked the car, I show him the minor scratches that I photographed, he told me everything it's ok and I moved on. After one week, they send me an e-mail that is a problem with a minor scratches cause by me. Now, I have to prove them that everything was before me and when I drop the car everything was ok. Poor behavior. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALEKSEY - 29 August 2019
" No comments. "
" Car interior is not clean enough. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by SADEGH - 29 August 2019
" The car have received from Hertz was very dirty and damaged. It had a problem with its gear. "
" The car have received was very dirty and damaged. It had a problem with its gear. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by DARSHAN - 29 August 2019
" It was good "
" Experience with the car was very nice. I found the lower rates on other sites later as well. And when we dropped the car approach of people were like that as if they just want to make out money out of mistakes. And for the refuelling you should charge only that much what is less not 30 euros "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALEXANDRU CONSTANTIN - 29 August 2019
" Completely unprofessional staff during pickup and final step. The car was dirty, full of deformations due a storm in spring. "
" Completely disappointed due to the staff and car condition "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by GABRIEL - 29 August 2019
" Experience with AutoEurope is always positive. "
" Dirty car, low oil pressure on engine light on, front lights not working properly, full of non reported scratches, more than 1 hour to pick up. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by VIOREL - 28 August 2019
" Evrefing was perfect "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JANOS - 28 August 2019
" Keine Rechnung per email erhalten. "
" Friendly, helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ALEXANDER - 28 August 2019
" horrible experience! "
" You ought to make it much much clearer that if you book a car, the driver also has to be the owner of the credit card! We were forced to pay an extra deposit of €800 in CASH!!! And were told that we would get back the rset via bank wire ... Now the car (FIAT!) did cost something like €800 for 7 days .. Thats a big joke! We asked to make my wife (the cardholder) the driver to prevent this to happen but were told that this is not possible and the only way would be to pay for an extra insurace... But while booking via Internet, we already payed for the EXTRA COVERAGE. In fact now we paid twice for the same insurance. This is clearly a rip off! Just image you being at an airport with an infant and a 7 year old waiting in line just to be told that you wont get your car - (for which we PAID in advance!!!) we will for sure never ever again use this car rental ... or Auto Europe thanks for nothing! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by FLEUR - 28 August 2019
" Le site est bien, mais attention au loueur que vous prenez, vérifiez les avis et commentaires d'abord. "
" Le pick-up des véhicules se fait dans une zone commerciale hors de l'aéroport, la navette n'est jamais venue nous chercher, j'ai du prendre un taxi qui m'a coûté 20 euros! J'avais pris la supercover via autoeurope mais Centauro m'a expliqué qu'ils n'avaient rien à faire avec ça et qu'ils ne donnaient aucune garantie. Si je voulais être sure d'être assurée, je devais débourser 400€ en plus du prix initial de la location!! Le véhicule m'a été donné avec 90% de carburant et devait être rendu avec la meme quantité, autant dire qu'il est très compliqué de remplir le reservoir à 90% et ils le savent très bien. Bref je ne recommande pas, les prix était plus bas mais au final ca m'a coûté plus cher. Sinon le véhicule était ok et recent. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by CAIUS ADRIAN - 28 August 2019
" ~null "
" ~null "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by KOSTIANTYN - 28 August 2019
" Avis charged me for additional 85.45 euro today. And I didn't get any receipt for it. What it was for? "
" I was waiting in Milan for 90 minutes to get the keys. The speed of counter staff was extremely low. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by OANA - 28 August 2019
" great "
" the counter saff insisted that cars are often getting stolen in south of Sicily so we should buy a full insurance "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALERNO, IT - Reviewed by PASCALINE - 28 August 2019
" Good experience until the day we dropped the car off. Really quick inspection and it was over. We go and a few hours later, we were in Naples and realized we had forgotten a pair of sunglasses. We called and asked the woman of the Salerno's office if she speaks english, she said no and just hang up.... very rude, we call back and made an effort to speak italian to explain about the sunglasses (we remembered precisely where they were in the car). She said she will verify. Two hours later, she said nothing was in the car. It let us a very uncomfortable feeling about this situation but most of all the way she answered to the phone was very rude. The other staff was very kind. "
" Keddy ? "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ARSENIY - 27 August 2019
" Bad correlation in deposit blocks to reality "
" 1. On autoeurope it was claimed that they will hold 1.500 eur for Jaguar. When I came to pick up The car, they told me it is 2.500 eur. Or I can buy their additional coverall insurance for "only 650 euro" for 15 days. And they block only 700eur then. 2. Okay I've got their insurance. Returned car with damaged door, it happened in the parking. But it has been described that it is all covered unless the car is totally destroyed or stolen. In case of minor damage they charge 20-30eur fee. For some reason they charged me 230 euro, and never replied me why. So basically they just stole 200 euro from me, because they can. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALGHERO, IT - Reviewed by GERARDO - 27 August 2019
" They are Nice! A good experience indeed. "
" We had a great experience. They even upgraded our car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by ROBIN - 27 August 2019
" I wish to complain about Hertz service organised through Auto Europe. I reserved a car with Hertz Genoa airport through Auto Europe from 14-23 August, 2019. I had just come from renting cars (directly) from Budget from 25 July to 6 August in Genoa airport and then 7 - 14 August with Budget in Malaga. I then arrive in Genoa airport and go to Hertz, and the 2 people serving abruptly inform me that my old British driving license is not valid. I explain to them that it is valid accompanied by my passport and that I have been renting cars for 25 years with my driving license up to the present day with no problems. They refused to accept my driving license with considerable rudeness. I then asked the other rental agencies if there was a problem and all the rental agencies accept my old British driving license accompanied by my passport. They even helped me explain this to the people working at the Hertz desk. The Hertz employees said that it is company policy to only accept driving licenses with photo identification even though I explained the differences with the old British driving license. I then checked the internet and all sources confirmed that the old British driving license is accepted in Italy accompanied by the passport. In the past, Italian police have confirmed to me that my driving license is valid provided that it is accompanied by my passport. I then requested that the Hertz employees share with me the written rule that the old British driving license with passport is not acceptable and they were unable to do so but still refused to allow me to continue with the car rental. I am 50 years old and have been driving for 27 years. I have never had any driving offenses nor accidents. I will send attachments in following emails of my driving license details and my rental details via Auto Europe. Following 3 stressful hours in the airport trying to demonstrate that my license is valid, Auto Europe penalised me for not taking the car (95€). I changed my plans and stayed in Genoa for 2 nights and continued my journey by train and bus. I was absolutely appalled by the rude and arbitrary behaviour of the 2 people working for Hertz from 14.30pm to closure in Genoa Airport on the 14th August 2019. I feel wronged and intend to pursue this issue until there is some feeling of accountability and justice. I feel that Hertz, as one of the world's leading car rental companies, should not allow this sort of behaviour to scar their reputation and should put more emphasis on quality control of their employees. From Auto Europe, I seek full reimbursement of the charges as in this particular case, I was a victim and had absolutely no fault. I have previously appreciated Auto Europe as a service provider and wish to continue using Auto Europe in the future but cannot do so until this distressing case has been resolved. From Hertz, I seek accountability and action to avoid this happening again to other travellers. I was devastated by the sudden refusal and need to change travel plans along with the considerable stress and upset that this caused to me. "
" I wish to complain about Hertz service organised through Auto Europe. I reserved a car with Hertz Genoa airport through Auto Europe from 14-23 August, 2019. I had just come from renting cars (directly) from Budget from 25 July to 6 August in Genoa airport and then 7 - 14 August with Budget in Malaga. I then arrive in Genoa airport and go to Hertz, and the 2 people serving abruptly inform me that my old British driving license is not valid. I explain to them that it is valid accompanied by my passport and that I have been renting cars for 25 years with my driving license up to the present day with no problems. They refused to accept my driving license with considerable rudeness. I then asked the other rental agencies if there was a problem and all the rental agencies accept my old British driving license accompanied by my passport. They even helped me explain this to the people working at the Hertz desk. The Hertz employees said that it is company policy to only accept driving licenses with photo identification even though I explained the differences with the old British driving license. I then checked the internet and all sources confirmed that the old British driving license is accepted in Italy accompanied by the passport. In the past, Italian police have confirmed to me that my driving license is valid provided that it is accompanied by my passport. I then requested that the Hertz employees share with me the written rule that the old British driving license with passport is not acceptable and they were unable to do so but still refused to allow me to continue with the car rental. I am 50 years old and have been driving for 27 years. I have never had any driving offenses nor accidents. I will send attachments in following emails of my driving license details and my rental details via Auto Europe. Following 3 stressful hours in the airport trying to demonstrate that my license is valid, Auto Europe penalised me for not taking the car (95€). I changed my plans and stayed in Genoa for 2 nights and continued my journey by train and bus. I was absolutely appalled by the rude and arbitrary behaviour of the 2 people working for Hertz from 14.30pm to closure in Genoa Airport on the 14th August 2019. I feel wronged and intend to pursue this issue until there is some feeling of accountability and justice. I feel that Hertz, as one of the world's leading car rental companies, should not allow this sort of behaviour to scar their reputation and should put more emphasis on quality control of their employees. From Auto Europe, I seek full reimbursement of the charges as in this particular case, I was a victim and had absolutely no fault. I have previously appreciated Auto Europe as a service provider and wish to continue using Auto Europe in the future but cannot do so until this distressing case has been resolved. From Hertz, I seek accountability and action to avoid this happening again to other travellers. I was devastated by the sudden refusal and need to change travel plans along with the considerable stress and upset that this caused to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
REGGIO CALABRIA, IT - Reviewed by EMANUELE - 27 August 2019
" Super "
" Wonderful service, fast and caring approach from the employee at desk at check in to check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BANSI - 27 August 2019
" Despite a booking to pick up the car at 10am, we had to wait for almost 5 hours at Rome termini station to get our car. I can understand a little delay due to tourist season, but this was unacceptable. It delayed our entire trip. Upon getting our turn, we were then charged with a ridiculous insurance sum, which is not explained anywhere on your website. We were just too tired and frustrated to argue and ended up getting full insurance at 3-4x the price of my original booking! Along with us, there were many many other passengers facing the same frustration on that day. "
" Despite a booking to pick up the car at 10am, we had to wait for almost 5 hours at Rome termini station to get our car. I can understand a little delay due to tourist season, but this was unacceptable. It delayed our entire trip. Upon getting our turn, we were then charged with a ridiculous insurance sum, which is not explained anywhere on your website. We were just too tired and frustrated to argue and ended up getting full insurance at 3-4x the price of my original booking! Along with us, there were many many other passengers facing the same frustration on that day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
VENICE, IT - Reviewed by BAS - 26 August 2019
" I feel (mis-)guided bij Auto Europe to a bad car rental company that's not willing or able to provide an acceptable level of service, while being payed a fair amount of money. "
" The counter staff was not efficient at all and the service was very poor! We had to wait for more than one hour before we were being served, which for me was totally unprecedented. When we finally were served the (fat) woman at the counter did not have my information in her computer, she did not explain clearly the extra costs that were being charged, the equipment for credit card payment did not work (which she took out on me!) and then she took her time 'finding a nice car' for us: she gave us a Smart (while we were with 4 tall grown up men!). That was definitely not according to my reservation and pre-payment. When we couldn't stall our suitcases in the bloody Smart we protested to her collegue and he got us an Audi A1. Still not a big car and not according to what might be expected, but we were fed up with Avis and really wanted to get away to our destination. Never with Hertz did I get this poor service! Never again Avis! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TURIN, IT - Reviewed by ANNA - 26 August 2019
" see point 3 "
" Generally speaking the experience was relatively fine as at the end the problem was solved, however, I would adviise some implemention to offer a service smoother and more flexible . - customer service is not 24h -7/7 e.g on Sunday is closed! - an unexpected problem occurred to me (I injured my leg and I was not further able to drive the car) and trying to figure out how to return the car - I have called the operator asking to add a second driver, but the first answer was "you need to come personally to present the document of the second driver". - asking if there was the possibility to send the documentation via e-mail the answer was "no, or I do not know, you need to ask to my manager who pheraps is back tomorrow" - In the while I aked other solution e.g. about a recollection service or whatever applies in this circumstances, the answer was "no, we do not do this service, and/or I do not know, it never happens" - I have tried to call another number but no answer. Office was closed. - I recalled the previous operator trying to find a suitable solution. I regret to say that the tone of the conversation was not the best example of professionality and client support, I have also understood the personnel was overhelmed.. However, I am sure the conversation is registered and therefore I leave your auditing to evaluate. - However, at the end of the phone conversation I was finally allowed to send exceptionally the documentaion via e-mail in order to add the second driver. - Following the related e-mail correspondence I did send the document of the second driver and I received the update of the contract. - I paid the due fees for the second driver for the entire duration of the contract. - The car was returned as due respecting the terms of the contract. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COMO, IT - Reviewed by ANDREW - 26 August 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIHAI VALENTIN - 26 August 2019
" Very good report quality/price "
" Very kind staff, prompt hand over of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by OURANIA - 26 August 2019
" Pay more attention on your cars. "
" You should pay more attention on some things during the service. For example to be sure that the system for the crystals is working. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by JOAQUIM - 25 August 2019
" . "
" O staff da Avis vendeu-nos amis um seguro e garantiu-nos que o seguro que tínhamos comparado através da AutoEurope não interessava para a Avis. Ou seja, gastei dinheiro a fazer 2 seguros. Tentei levantar o carro uma hora mais cedo e não me foi permitido. Não volto a repetir a experiência com a Avis e fiquei com muitas dúvidas sobre o trabalho da AutoEurope. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MILAN, IT - Reviewed by CARLOS - 25 August 2019
" The car was tempted through autoEurope, with full coverage, insurance was raid. When the Maggiore car was picked up, it informs us that this insurance is independent of them. the car had some scratches and maggiore charged for that. We require that autoeuropa refunds the money charged on my credit card "
" Maggiore charged me for scratches in the car, when insurance was paid with auto-Europe that covered that. I demand that my money be refunded. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by HARRI - 24 August 2019
" All fine. Better than others. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by HIROYUKI - 24 August 2019
" Auto europe should quote the fixed lump sum all inclusive charge since the rental car company will charge the ancillary cost without transparency and fair explanation. "
" RIP off for all the ancillary costs which are more than the rental car charge itself. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by BERNARD - 24 August 2019
" A very big disappointment. When we arrived at the counter we had to wait for an hour as it was busy. The agent at the counter told me that I had to wait for 15mins as the car is not ready as yet. Then we went down to the pickup area and they told me that I have to wait another 15mins as the car is not clean as yet. In total I had to wait for 2hrs until the car was ready. They tried to offer me a manual car but I did not accept as I've booked for an automatic car. I was very disappointed that I had to wait for 3hrs in total to have my car ready. They said that they did not have any automatic cars available! "
" A very big disappointment. When we arrived at the counter we had to wait for an hour as it was busy. The agent at the counter told me that I had to wait for 15mins as the car is not ready as yet. Then we went down to the pickup area and they told me that I have to wait another 15mins as the car is not clean as yet. In total I had to wait for 2hrs until the car was ready. They tried to offer me a manual car but I did not accept as I've booked for an automatic car. I was very disappointed that I had to wait for 3hrs in total to have my car ready. They said that they did not have any automatic cars available! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KONSTANTINOS - 24 August 2019
" i have payed the super cover insurance that you suggested me and then i payed again a full protection for 25€ per day when i took my car! i payed 2 insurances! unexeptable!!!! "
" very expensive full protection "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by IOANNIS - 24 August 2019
" Worst ever experience "
" Very dissatisfied we booked at January a Renault clio which has 5 stars in safety tests (euro ncap) and instead we got a Lancia ypsilon which is a totally different car with 3 stars in safety tests, no lights inside the cabin, dirty and although they told us it was full in gasoline when we got in the highway the gasoline indicator dropped two points. When we returned the car full in gasoline and complained about the condition of the car and the gasoline they told us that we should have returned the car !!!! although when we picked it up they told us they had no other car to give us. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARI, IT - Reviewed by EVANGELOS - 23 August 2019
" EVERYTHING WAS PERFECT "
" EVERYTHING WAS PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by FRANCISCO - 22 August 2019
" With AutoEurope everything was OK. "
" They didn't give a correct check out. Couldn't get any document to prove that the drop-off was really OK and I will not have future consequences "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DAVID - 22 August 2019
" no comment "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NIKOLAOS - 22 August 2019
" I am not satisfied with Avis!! I booked a car with full insurance from your site, despite of this Avis charged me again with full insurance! I feel cheated "
" I am not satisfied with Avis!! I booked a car with full insurance from your site, despite of this Avis charged me again with full insurance! I feel cheated "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADRIEN - 22 August 2019
" I had concerns about AVIS but I am fully satisfied with AUTO EUROPE experience: you came to me quickly with a solution to pick up a car in Italy and give it back in Germany after a week renting. Great job, thanks ! "
" The car category is never respected with Avis. For a "Luxury" category, all arranged and pre-paid, they wanted to rent me a Skoda Octavia. Obviously a category downgrade. I had to insist in order to get something according the expected category as I was going to drive intensively for 5 days through mountains and countries. I finaly got an Audi Q3 but DIESEL which is never something I would take... nothing else available also I booked my reservation 10 days prior for Mercedes "or equivalent" and Gas car. Disappointing start of well prepared vacations. + Waiting at Avis desk at Milan airport totalized one hour! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by ALEXANDRU - 22 August 2019
" . "
" i have not received my deposit yet. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by TAKUMI - 22 August 2019
" Very easy to search cars through nice designed web site. "
" My request was manual transmission. But due to no availability, they provided me automatic transmission. On the other hand, they offered me manual transmission with extra cost. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by MITCHELL - 21 August 2019
" Had a problem where it seems my confirmation number was incorrect but they dealt with it quickly. Drop off in Florence was easy. "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SURUBARU - 21 August 2019
" No help from Autoeurope. Nobody answer on emergency call number in Italy. What's that number for? "
" They refuse to give us a car. System problem with ING credit card. They don't care and they didn't provide a solution. 4h we spend on office for nothing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ANTONIS - 21 August 2019
" NIGHTMARE "
" WAITING FROM THEM AND FROM YOU THE REFUND OF MY MONEY IN TOTAL AND FOR THE OTHER EXPENSES THE DAMAGED CAR CAUSED TO ME "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by VYTENIS - 21 August 2019
" car had good condition, was clean and all other services were perfect to make our Italy experience perfect! "
" professional and pleasant services at the reception desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GILBERT - 21 August 2019
" Best prices with Autoeurope and easy booking "
" counter staff was very helpful and friendly however it took over an hour to check in and only two clients were served before us. The station was understaffed and also cars were not ready the counter staff said. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MARIUS MUGUREL - 21 August 2019
" We did not pay the additional insurance required at the pick-up desk. The 500 Euro as guarantee were returned in 2 days on my credit card "
" It was a new Panda, I walked 500 km in 7 days. I had no problems in traffic. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by OLEKSANDR - 21 August 2019
" Website is good. "
" Awful service. With incompetence staff that is not able to decide any problems. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by IOANNIS - 21 August 2019
" THE WHOLE PROCEDURE WITH HERTZ AS WELL AS WITH TO BOOKING VIA AUTOEUROPE WAS GREAT "
" THE WHOLE PROCEDURE WITH HERTZ AS WELL AS WITH TO BOOKING VIA AUTOEUROPE WAS GREAT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DARIUS - 21 August 2019
" Not bad "
" Staff was rude, office of sicily by car was only place in Italy where didn't work credit card, so we needed to use other and to pay for additional driver. Instead jeep we got normal car "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
- Home
- Car hire supplier reviews worldwide
- Italy Car Rental Reviews