AUTO EUROPE ISRAEL Car Rental Reviews

TEL AVIV, IL - Reviewed by MARJOLEIN - 25 July 2024

" allways good service friendly people on the phone and good prices; "

" there were no cars available at the moment we arrived; message was we had to wait for at least an hour; So we did; no choice really; flight was 3 hours late as well, desks rentals almost closed; Car was not in very good condition; but we traveled only short distances so it worked; "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BEER SHEVA, IL - Reviewed by SERGEY - 18 June 2024

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Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by SILVIU - 18 May 2023

" All good. "

" All good. I only had a problem with the plate number, but I fix it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by ALES - 25 December 2022

" merry christmas "

" worked out well for us "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by VIPUL - 20 July 2022

" All good. "

" Everything was fine. Except that the vehicle we got had lots of bumps and scratches, and the front bumper was coming off at one end. Hopefully Avis won't try to charge us for these - as these were pre-existing damages. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by LIMOR - 01 May 2022

" Would be good if the Hertz system remembers our details for next times. "

" Eitan (the person at the counter) was very friendly and proffesional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by MOSHE ELYASHIV - 11 August 2021

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Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by IGOR - 19 April 2021

" Hi, I rented the car via AUTO EUROPE few times. Each time the experience was very very good and satisfy Last time I ordered a economy car(like NISSAN MICRA 4DR) and not mini (like CHEVROLET SPARK)... During my conversation with counter staff I tried to explain that a car(CHEVROLET SPARK is Mini and not Economy group )-no results..."this is car that I can rent you" - talked me After dispute she proposed rent a opel corsa. I aggreed...but a car was dirty wasn't ready.. After all , without any choose , I agreed to get CHEVROLET SPARK...again, this is MINI car, and on my order was economy... Please assist!!!!!!! "

" Hi, I rented the car via AUTO EUROPE few times. Each time the experience was very very good and satisfy Last time I ordered a economy car(like NISSAN MICRA 4DR) and not mini (like CHEVROLET SPARK)... During my conversation with counter staff I tried to explain that a car(CHEVROLET SPARK is Mini and not Economy group )-no results..."this is car that I can rent you" - talked me After dispute she proposed rent a opel corsa. I aggreed...but a car was dirty wasn't ready.. After all , without any choose , I agreed to get CHEVROLET SPARK...again, this is MINI car, and on my order was economy... "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

TEL AVIV, IL - Reviewed by TETYANA - 12 March 2020

" We are satisfied with our experience, service and the prices. "

" General impression is very good. Efficient and knowledgeable stuff at the airport. The car was bigger (longer) than we expected, which was a bit of inconvenience, and we didn't manage to find it on the parking lot by ourselves right away, because the parking has somewhat confusing organisation. The drop-off was fast and efficient too, only the parking again was full so we had to spend more time finding place to park. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by AVIGDOR - 11 March 2020

" Cleaning the inside of the windshield is poor. It would be good to place a windshield cleaning pad to enable the customer to do that when they feel the need. "

" The rental process is long compared to European standards, however it is improving. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by GYORGY - 25 February 2020

" A GOOD EXPERIENCE "

" A GOOD EXPERIENCE "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by AVIGDOR - 17 February 2020

" Very smooth rental experience, but the final invoice seems inflated beyond what is presented by Autoeurope. "

" I paid to Autoeurope €176.96 (about USD 191). But I was charged by Hertz USD 240, plus VAT of USD 12.32. I do not understand this charge. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by SCHAY - 13 February 2020

" None "

" - car was not ready; had to wait 30mn - car was in poor condition, shaking above 80km/h "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

EILAT, IL - Reviewed by PAVEL - 02 February 2020

" Hertz Eilat Israel: I was a little bit surprised by no paper document at the moment of car take over = I had to sign the contract on a tablet without seeing it (got it later by mail), same with car state (they did several photos of details by themselves without me, I had to sign, photos were sent later by mail). But everything went OK and finally the deposit was back on my card in 1 H, quicker than anywhere else "

" Hertz Eilat Israel: I was a little bit surprised by no paper document at the moment of car take over = I had to sign the contract on a tablet without seeing it (got it later by mail), same with car state (they did several photos of details by themselves without me, I had to sign, photos were sent later by mail). But everything went OK and finally the deposit was back on my card in 1 H, quicker than anywhere else "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by GAL - 29 January 2020

" very good "

" very good service and car was clean and in good conditions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EILAT, IL - Reviewed by TOMAS - 16 January 2020

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Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by EREZ - 10 January 2020

" thank you "

" thank you "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 3

TEL AVIV, IL - Reviewed by LIMOR - 06 January 2020

" The car I got had low battery, which I found out too late on the morning I had to rush to an important event and the car could not start. I called the emergency service of cal auto (as it was a weekend) and they said they coukd get it fixed in 3 hours, which was too late for my event. They confirmed that the battery was low, and I believe that could have been checked before handing the car to me. I did not get any compensation for this incident. "

" The car I got had low battery, which I found out too late on the morning I had to rush to an important event and the car could not start. I called the emergency service of cal auto (as it was a weekend) and they said they coukd get it fixed in 3 hours, which was too late for my event. They confirmed that the battery was low, and I believe that could have been checked before handing the car to me. I did not get any compensation for this incident. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by ALAR - 02 January 2020

" I get adds all the time about extremely low prices from Auto Europe but when I start to book car for my next trip, then prices are two or more times higher. Therefore I do not need any advertisment from Auto Europe any more, it does not help me. "

" I have never had a such an old and scarred car from car rental in my life. Scratches were not marked on the agreement. I showed the car to the Avis representative but he did not pay any attention on that. I was worried during all my vacation if Avis will charge me for these scratches. Also the left rear tire had deep damage on the side. Wheel was extremely sensitive, car smelled like somebody had smoked inside of it. Fortunately finally Avis did not charge my for that. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 3

EILAT, IL - Reviewed by MAREKS - 07 December 2019

" - "

" Great stuff! Very quick pick up and drop in. Price also is OK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by RICHARD - 22 November 2019

" the webpage is ok, I would need more info on the insuranc as this is very poorly described e.g. no info on thesteps to take if a damage occuers etc. "

" I got a car damaged on all sides, but on the other hand this was a surplus, as I was not so stressed to by riding in narrow roads. But the drop-off was horrible: we were in time stress but had to wait 30 additional minutes to get the car inspected and be driven by the bus to terminal. Horrible, we almost missed our flight because of that. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 3

TEL AVIV, IL - Reviewed by ROMAN - 13 November 2019

" Horrible. Never again "

" I will never rent a car with this company. I recommend to all people I know not to rent a car with you. You do not inform your customers about conditions in Israel. We lost our money and we did not get a car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by JOSEPH - 04 November 2019

" Always the best price. 100% recommend "

" Car was in pretty bad condition but this is ok in as I didn't worry about parking in cities. Staff were very good and thorough with the check and didn't try to pretend any damage was new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TEL AVIV, IL - Reviewed by DANIEL - 25 October 2019

" Renting cars with any agency in Israel is problematic. The experience with Herz was disappointing nevertheless. "

" The battery of the car we were assigned was dead. We had a suspicion that the conditions of the car must have been known before. Despite of the fact that the pick-up was at the Hertz's main station at Tel Aviv airport at about 20.00, the station could not offer another vehicle. We were forced to proceed to our destination (Jerusalem) by train. Hertz offered to provide us with another car the next day, at the Jerusalem station. We were able to pick up a car there the next afternoon. We received compensation for our train tickets (€19) but not for the day of missed car rental. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by AMIR - 24 October 2019

" rental was ok but they keep your credit card reserved for 1000 euro for 1 month and their service is really bad, I'm still trying to call them to get it to be released... "

" rental was ok but they keep your credit card reserved for 1000 euro for 1 month and their service is really bad, I'm still trying to call them to get it to be released... "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by OLEXANDR - 09 October 2019

" AutoEurope is good portal. "

" Receiving car in the night more than 2 hours. First car with a lot of outside damages was rejected due to broken lights. Second was accepted, but it was scratched and biten too. Personal was indifferent and not to friendly. Any excuses for delay, not proposed level up. After drop off i received invoice for refueling about 33 of 44 liters, but i am sure that was at least half of tank. ~10 liters extra. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by PETER - 14 April 2019

" Transparent and understandable web page. Good prices and conditions. "

" during the Pickup process CAL AUTO employee did not have relevant information from system. I do not know if it was real system problem or only sales trick. We had to buy extra insurance nevertheless that we had full package from Auto Europe. And during Drop of process they were not willing to solve it. Finally it means that i payd more than I had. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by CRISTIAN - 26 March 2019

" overall ok "

" car was below expectation "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by EMMANUEL - 06 March 2019

" nothing "

" the average time to pick the car up was 3 hours We waited 2h30 just for the baby seat and they had not the one ordered for us "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by PIERRE - 03 March 2019

" Have a good experience and hope, it will not my last. "

" Really like the employee, who advise me well to take the insurance, cause i had a damaged. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by LÁSZLÓ - 26 February 2019

" The car was dirty inside, and had bad smell. The guy when picked up was helpful, and when we dropped of they do not want to give any official documentation. "

" The car was dirty inside, and had bad smell. The guy when picked up was helpful, and when we dropped of they do not want to give any official documentation. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by CHRISTOS - 14 February 2019

" Booking through your website was excellent. Renting the actual car with Cal Auto was a very nasty experience, like I explained before. Hopefully the situation will be settled with your assistance. "

" I have also contacted your customer's service about the following incident: I was hit by a truck just in front of the entrance to the Tel Aviv Airport, on Sunday Feb. 10, while I was standing still on my lane before the security check. The truck driver admitted responsibility orally. I filed a damage report with Cal Auto and gave them all details about the truck (driver's name, phone number, truck number plates). Although the deductible is $450, which they claim will be reimbursed, since it was not my responsibility, they have charged my credit card with 860 Euros. They do not respond to my e-mails. I called them twice, but they are not helpful at all. THEY REFUSE TO ANSWER MY QUESTION WHETHER THEY HAVE CONTACTED THE TRUCK DRIVER OR HIS COMPANY. I only want to know if he has admitted responsibility officially, so that I do not worry any more, but the only thing they say is that the procedure takes time, maybe up to one year!!!. They have also made several mistakes with the paperwork. They tried to charge me extra Airport surcharge, although it was included in the price I paid to Auto Europe, and in the end they tried to charge me again with the entire price of the contract!!! I have been renting dozens of cars all over Europe and N. America since 1989, but I have NEVER experienced such an irresponsible and inefficient company. If the matter is not settled, I may even contact the Israeli Embassy in Greece. The situation is outrageous. Please give me an e-mail address of yours for further details. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

EILAT, IL - Reviewed by LIINA - 20 January 2019

" Everything was fine. Just do not sent European people documents in Hebrean language / we do not understand it :) "

" Everything was fast and smooth. There are cheaper options in Eilat but they have milage limits if you rent the car for less than 3 days. We needed only for 24 hours. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by IVAN - 14 January 2019

" I have used autoeurope several times and I have not had any issues yet. "

" The pick-up service was very quick but the staff could have explained better the process of turning on the car with a pin code and how tolls work and are indicated in Israel. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by ALEXANDER - 09 January 2019

" the car was poorly maintained and had extensive mileage. Otherwise ok "

" the car was poorly maintained and had extensive mileage. Otherwise ok "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by OZ - 08 January 2019

" I am a long time customer of autoeurope.eu. It's a shame that calauto has such bad service and quality control on the vehicles. "

" Upon arrival to TLV airport I had to wait in the line for 1.5 hours for the car rental. I was told by the people at the desk that this is normal on Friday evenings (because there is no Public Transportation on Shabat evening). Which raises the question: if they know a huge amount of people will be present on Friday evening, why don't they put a few more desk people to work there on Fridays? I wanted to have a small car, and received a bigger car. Which means more money spent on gas, and harder to find parking places. The car wheels continuously had to pumped with air (every two days, I got a notice of wanring: low air pressure). "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 4

TEL AVIV, IL - Reviewed by SANDRA - 07 January 2019

" first time worried, but everything went well "

" quite satisfied "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

EILAT, IL - Reviewed by DANIEL - 01 January 2019

" quick and straightforward, but the guy at the counter could have been more friendly. "

" quick and straightforward, but the guy at the counter could have been more friendly. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by RUCHAMA - 27 November 2018

" NEXT TIME IT WILL BE NICE IF IT WILL BE MANTION, IN A BIG LETTER WHERE AT THE BEGINING OF THE RESERVATION, WHERE IS THE PICK UP POINT !! "

" ן WAS SUPPRISE TO SEE THAT WITH ALL MY LAUGAGGE I HAVE TO TAKE A BUS TO THE TERMINAL1 TO PICK UP THE CAR. IT IS ANNOYING AND UN COMFARTABLE. THE SERVIES IT SELF WAS VERY GOOD. BUT TO PICK UP THE CAR FROM TERMINAL 3 AND RETUREN COST ME AN EXSTRA MOENY, WHAT MAKE THIS DEAL TO MUCH MORE EXPENSIVE. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EILAT, IL - Reviewed by TAMAS - 25 November 2018

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" The amount of deposit on the written confirmation was 475 euro, at the desk (for the same modell) my deposit was about 565 euro. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by VIKTORS - 30 October 2018

" I have very positive experience with AutoEurope and Sicily-by-car for more then 10 times, however experience of rent in Israel are demolishing all previouus positive thoughts "

" Cheating with fuel tank info, after I have fueled full tank in airport I have been charged for additional full tank costs "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by CATALIN - 22 October 2018

" The car had almost 100.00 km and it was more or less a wreck . all scratched, bumped, dented everywhere. The interior was dirty, the steering wheel had no more leather on it, it was more of piece of dirty plastic. The car would tremble and shake at 80 km/h, brakes make metallic sound. "

" The car had almost 100.00 km and it was more or less a wreck . all scratched, bumped, dented everywhere. The interior was dirty, the steering wheel had no more leather on it, it was more of piece of dirty plastic. The car would tremble and shake at 80 km/h, brakes make metallic sound. I had rented many Hertz cars in the past, and many other cars - but this one was beyond any experience. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by EVGENII - 16 October 2018

" Israel has very good roads. "

" First time dealt with it. Follow the instructions in your voucher and you'll have no issues to find the shuttle in airport. People are fine and supportive. The car had its better days. 95000+ km and a few years old, scratched, with a cracked fuel handle, but absolutely OK from technical perspective. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by MARIAN - 18 September 2018

" EVERTHING WELL "

" VERY GOOD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NES TZIONA, IL - Reviewed by GUY - 10 September 2018

" Very recommended "

" I'm very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by EMANUEL - 06 August 2018

" price is good , customer service difficult to reach (waiting time for representative on tel impossibly long ) makes it improbable to come back, as I don't have the time to wait. "

" car looked like a wreck ,according to staff will be soon sold for peaces . although it was still driving well. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TEL AVIV, IL - Reviewed by DENIS - 13 June 2018

" Everything was good and seamless. "

" Everything was fine! I got two upgrades (from micro to medium class) for free. At check-in everything was as expected. Drop-off also was smooth and fast. The only complain is that they did not give me any signed paper that proof that vehicle was returned in-time, undamaged and with full tank. They just said "everything is ok, thank you very much and good buy". Reserved amount on my credit card was released in few hours. My car was very new (approx. 5K km on odometer). Not very clean actually, but acceptable. So I can recommend using Cal Auto service. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HAIFA, IL - Reviewed by LIMOR - 30 April 2018

" Enjoyed! "

" Was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by JAROSLAW - 09 April 2018

" I have lost 1,5 hours to get the car, the rest was ok. "

" very long waiting time at the counter - more than 1,5 hour. Staff efficent but just one(later 2 persons). "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by MIRAN - 27 March 2018

" Everything was O.K. except I was not explained about the car and it's comands. "

TEL AVIV, IL - Reviewed by EUGEN - 04 July 2017

" Unfortunattly my car was a Category below what I ordert. "

TEL AVIV, IL - Reviewed by MARCO - 27 June 2017

" Very good service as usual. "

" Long check-in time, but everything fine then. "

TEL AVIV, IL - Reviewed by ANTHONY - 02 May 2017

TEL AVIV, IL - Reviewed by DANIEL - 19 April 2017

" The car was too small for the group "

TEL AVIV, IL - Reviewed by FEODOR - 11 February 2017

TEL AVIV, IL - Reviewed by ERAN - 10 January 2017

" Low service attitude of Cal Auto, no water for the wipers, I had to change the wipers as they were dry, Their answers to my complains was "next time check you have water" In most cases their cars are dirty, no free hand system for the phone which is safety issue "

TEL AVIV, IL - Reviewed by CHAIM ZYSLIN - 17 December 2016

TEL AVIV, IL - Reviewed by CHAIM - 07 December 2016

TEL AVIV, IL - Reviewed by ARMAND - 10 November 2016

EILAT, IL - Reviewed by NERIJUS - 04 November 2016

TEL AVIV, IL - Reviewed by ALEKSANDRS - 13 September 2016

" Everything was very fast and without any issues. "

TEL AVIV, IL - Reviewed by JUSTAS - 07 July 2016

TEL AVIV, IL - Reviewed by IAIN - 04 May 2016

" It took over two and a quarter hours from reaching the pick up point until we were able to drive away which meant that we were very late to our accommodation in Haifa. Not acceptable. The car itself was quite rattly and the driver's seat ripped. On the plus side the car did not break down and the checking back in process went without a hitch. "

TEL AVIV, IL - Reviewed by NATHALIE - 02 May 2016

" When I phone to have the voucher anybody was speaking French and the number of the voucher didn't corespond at what they have, finally they find me with my name, but we lost a lot of time "

" When I arrived nobody were there, if I didn't was with someone who had a phone and who where speaking Hebrew I don't know what happened and how I find cal auto which is very far from the airport. The car was very old and dirty, and in a very bad condition. I was really afraid to travel with this old car. "

JERUSALEM, IL - Reviewed by PHILIPPE - 27 February 2016

" The informations about the car were not good. The first car proposed by Avis Jerusalem was a very small one : similar to Hyunday I10 (I paid you a little bit more to have I20 or similar). I had to make a scandal to obtain a car with a boot a little bigger. Toyota Yarris was given to me like a privilege! Avis ask for me the airport tax (29 US$). In your contract, you said :" airport tax is included". "

" The car was dirty inside, without rear shelf (nevertheless necessary to hide my luggage inside the boot!). There was no water in the water tank and all the tires were half of normal pressure!!! "