AUTO EUROPE ICELAND Car Rental Reviews

REYKJAVIK, IS - Reviewed by OKSANA - 03 September 2024

" Never again "

" Never again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by ARPAD - 15 August 2024

" :) good "

" :) good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by CIPRIAN DAN - 21 July 2024

" My experience with Auto Europe call-centre was super "

" They are ok. From the add I understood that the car was an allwield car. The car that i got was only 2wd. Other than that it did its job. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by ILIAS - 12 July 2024

" Όλα ήταν μέσα στον προγραμματισμό "

" Πολύ καθαρό και πολύ αξιόπιστο όχημα "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ROGER PETER - 02 June 2024

" --- "

" --- "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by D - 22 March 2024

" When booking if full insurance offer had been clear I would of booked it also. "

" Check in friendly , car had no lugage space cover. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by MARIO - 29 February 2024

" Due to the unexpected charges at the counter the experience was far from great. "

" Unexpected charges at the counter (wind and gravel damage protection) not covered by Auto Europe's car rental voucher. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by EDWARD - 18 October 2023

" The car gave a warning due to low tire pressure. After inflating the tire the warning would continue. "

" There should be a shuttle service to the car lot. We had to walk to the lot on the street in the rain with no clear idea which car was for us. My wife stumbled and fell. She has been in pain from a bruised chest ever since. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by DIVYA - 07 August 2023

" I would only rent through Autoeurope and Hertz in the future. "

" Hertz at KEF was OUTSTANDING! They took great care of me and provided a stress-free rental experience. The only thing I wish I knew about my rental was that the counter inside the aiport was going to be open just for my arrival, instead of having to walk outside to the main Hertz office. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MELITA - 07 July 2023

" This was our first car rental abroad ever with highly positive experience and we will definately recommend it to friends. Thank you! "

" Everything was dealt with really smoothly, no difficulties, very kind counter staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ASLAUG - 10 April 2023

" No problems. Everything good:) "

" Very good:) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by EDVINAS - 12 March 2023

" Prices are good but support still investigating my problem. It's more than two weeks passed, and yet no results :( "

" The car was good, but the tank of windscreen washing liquid was almost empty. I was forced to buy and fill the liquid myself, and it was not refunded. Also, the petrol tank was not full :( "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by CARL - 09 November 2022

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by MICHAEL - 20 September 2022

" Very easy last-minute rental. Great car. "

" Great service at the domestic airport desk. Great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by LEA - 19 August 2022

" All was very good, except several messages over email about checking in. The message was in German as well as the webpage that it was connected with. "

" All was very good, except several messages over email about checking in. The message was in German as well as the webpage that it was connected with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by PETER - 08 June 2022

" There was a car malfunction on the road, but Budget solved this issue quickly anf successfully. Otherwise everything ok. "

" Friendly and helpful staff, good value for money... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by JOUKO - 31 August 2021

" Joo "

" Joo "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by ANITA - 16 August 2021

" The Nissan drove well. "

" The agent who checked out the car to us was excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by NICOLAS - 10 August 2020

" Very convenient way to compare offers including local deals. I also appreciate the possibility to subscribe to insurance package without surprise (better than discussing it at the pick-up counter) "

" Counter inside the airport. Better car than expected. Everything went fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SARI - 01 August 2020

" Everything worked smoothly. "

" Everything worked very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SHAOHONG - 14 July 2020

" Quite easy and smooth experience. "

" Checking out and checking in the car was quite smooth and easy. The car has a few dent and scratch upon hiring. But after you drive around in Iceland and seeing the road and parking lot conditions, it's understandable why that could happen so I don't have much to complain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by LAURA - 14 June 2020

" My cancellation was not within the 48 hour window, but 48 hours of notice was not possible due to travel being canceled last minute. It would have been nice to have more consideration during a global pandemic. "

" My travel reservations were not possible due to COVID and I never rented the car and was not refunded a dime. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by KONSTANTINS - 04 March 2020

" Positive, thanks. "

" Very good staff. Fast pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ORLIN - 09 December 2019

" Very good organised "

" Need to be more expedited "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SCOTT - 18 October 2019

" I'm a fan of Auto Europe and come to your site first when renting. Hertz Iceland sucks however! "

" They bumped me from a Rav 4 to a BMW X1 which should have been good. The car immediately handled poorly as I could feel a vibration as I drove. I checked the tires and could easily tell they were very worn and should have been replaced, especially the front tires. We ended up having a tire blow out on us in a deserted area in Iceland. Hertz emergency number was of little help and said the tire was our responsibility to get fixed. It took several hours to find a place w/ that size tire, and all the repair shops said this is common in Iceland where the auto rental places don't keep their tires up, relying on renters to replace them. The engine light came on around day 3 or 4 of a 7+ day rental. I again called and they said to just report it once I return the vehicle. The car also pulled very strongly to the right. We just didn't feel safe in the car nor confident on its reliability. Hertz dismissed all our issues. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by ANASTASIA - 13 October 2019

" Always happy with Auto Europe, but not always happy with the car rental companies unfortunately "

" Had to wait 25 minutes in the queue (2 customers before me), lengthy process. The staff tried to give me a Hyundai i20 even though I had paid extra for a Polo (1 class above). Had to argue with him until the "found" the keys to the Polo in the back. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by DEVA LAYA - 27 September 2019

" I miss the liability waiver in your insurance, which you had earlier as standard "

" The person on the encounter spoke very poorly English, made it really hard to understand what he was saying and I had to ask him over and over again what he said. He also got quite irritated/unpleasant when I said I didn't want their extra insurance, almost agitated in the tone, came with loads of warnings and did not felt like a good customer service behaviour. It is also not a good procedure that I, as a rental taker, should stand outside in stormy weather, to double check the car with a thin paper for measurement that gets wet and destroyed in the weather. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by RAMESH - 21 August 2019

" I needed a bigger car than what I had booked through autoeurope. The person at the Budget counter charged a large additional amount for the upgrade. So I ended up paying nearly twice the original amount that I had paid through autoeurope. "

" I needed a bigger car than what I had booked through autoeurope. The person at the Budget counter charged a large additional amount for the upgrade. So I ended up paying nearly twice the original amount that I had paid through autoeurope. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by CIRIL - 18 August 2019

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by GLENN - 12 August 2019

" Budget did, for my troubles, not charge me for the GPS unit. The customer service was fine, the vehicle maintenance not that great. "

" I picked up my car at Budget, but 1 hour later I discover the electric window won't roll back up. I had to return the car, wait another hour for a new car. It performed fine, but the windshield wiper on the driver's side was completely worn out. They need to do a much better job of inspecting their vehicles before delivering them to customers. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

REYKJAVIK, IS - Reviewed by PAVEL - 07 August 2019

" Everything was OK "

" Everything was OK "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by MURAT - 29 July 2019

" I am willing to use Auto Europe but first time I encountered an issue with rental company. I hope Auto Europe is able to interfere that. "

" I paid full amount of my rental car to you. Budget tried to sell me additional insurance and I refused it because I purchased Super Cover from you. When I brought car back, I noticed that they chared me 2431 ISK from my credit card. When I contacted Budget, they said this was taken as "Road Assistance". Nobody informed me regarding this charge. They just put something like that implicitely into the form. I rent car from Budget at least 10 different countries, and this happens first time. This is also discouraging to use your service because they are creating ambiguity. I'd be glad if you have a chance to interfere. I am also in contact with them but they refuse to pay back. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by OSCAR - 09 July 2019

" No comments "

" Two hours waiting for pick up the car. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by SINDRE - 06 July 2019

" Not answering Mail, just a rude «call us». "

" Had to pay 100 000 isk because they did not accept my visa card. Did not pay me back the full deposit either! And then autoeurope does not answer my Mails "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by LARA - 26 June 2019

" Best prices great website. "

" The GPS did not work. I sent an email on the 2nd day of rental and when I returned the car I asked for a refund. They refused to give it. I spent time with customer service over the phone as well and now I need to dispute on my credit card "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by VIVIEN - 05 June 2019

" Renting was easy and came at a reasonable price. I would welcome you to be clearer on giving pick-up address and also the payment methods. "

" More clear navigation to the pick-up point would have been useful. At the airport we stood in line for half an hour, then we were told that we have to pick up the car at a different location where we had to walk with all our luggage. This was not convinient. Otherwise, I am very satisfied with your service. Thank you for that :) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by UROS - 14 May 2019

" no comment "

" free upgrade sound great, but overall cost were higher because the bigger car needed more fuel "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by GABRIEL - 24 April 2019

" Nothing special to add "

" First of all, the counter was very difficult to find. After I queued for 40 min at the counter where it is written "Payless", the woman told me that I wasn't at the right place. I had to go outside the airport, walk 500m to the last building with a hidden entrance. When I eventually found the place, after asking two other people, the woman told me that I was strongly advised to take their insurance which costs almost the same price as the rent itself. I've been told that without that insurance, they would charged me at least 500 euro for a very small scratch. I chose not to take it and everything went well but this made me stressed for the whole stay. For the car itself, I cannot complain, the price was fair and I even got an update. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by DOMINIC - 17 April 2019

" Website easy to use. Car provided was poor. "

" Car had no coolant. Inconvenienced by visit to garage to rectify and continued concern as a result of engine warning light constantly illuminated. Vehicle had 120k mileage and was a wreck! Could not read mileage due to "service required" messaging on dashboard. No apology, no compensation. Also tried to charge me for insurance cover already paid for at booking. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by GEORGIOS - 27 March 2019

" we were told by Budget that the full cover we had from Auto Europe would cover us, but that we would have to pay them and then submit to Auto Europe to get our money back. That is not efficient and i suggest that you try to make this easier. Thank God we did not have to do this. "

" The keys of the car were given to us and we were told to go find the car in the outside car park by ourselves without being given a parking space location, only a general area...! This is not pleasant in Reykjavik in the cold! Due to this there was no one to show us how things worked on the car and we had to learn on the go! Furthermore since no one came with us i had to sign that everything was OK with the car at the airport desk and if I then found something different I was told that I would need to photograph it and send it to Budget. Apparently that is OK but it worries me that i would have no proof that this did not happen in my custody... The same also happened at handover when the car was checked and it was OK, but the person checking did not give me anything to show this, but sent it by e-mail later... If something had happened in the meantime, what proof would i have that this had not happened while the car was with us? I think that the above must depend on peoples' goodwill and that should not be taken for granted!! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by BEN - 12 February 2019

" As always perfect booking "

" Nothing to complain, free upgrade, spotless car and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ALEXANDRE - 06 February 2019

" Very reliable platform! "

" Very nice and smooth check-in and check-out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KIM - 02 January 2019

" Very convenient service and good navigation site. "

" Car parked in a dark lot and so hard to verify any existing damages. There was a bit of pressure to sell the sand and ash insurance also. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by KRISTIN - 11 December 2018

" Please see above complaint and provide your response. "

" I was extremely disappointed with your service at Keflavik Airport. 1. I was attended to by a young Budget female trainee who did not understand the contract terms and took over 40 minutes to answer my questions. Her English was not good enough to explain the insurance deals available. I do not think she even understood them and kept asking for assistance from her colleague. 3. She then insisted I sign the damage report before I had even had a chance to find the vehicle and assess its condition. and before I was given the keys! She did not give me any details on where to return the vehicle at the airport so I assumed I was to return the keys to the same desk I hired the car which I note was not sign posted Auto Europe but Budget. 2. Your online advertisement made it clear your rental car desk was in the airport. I was astounded to find on returning the car in a very heavy snow storm that I had to drive to the other side of the airport to park the car a long way (500 meters) from the pick up area. There were no marked bays for Auto Europe nor Budget for that matter in this area. I was told by the gate operator to park the car in this area because the gate where I collected the car would not open. I specifically used your car rental company to avoid this situation! I had two small children in the car and four heavy suitcases. It was snowing heavily and there was no pathway between the so called car delivery point and the airport itself. For safety reasons I had to leave my children and bags alone at the airport and park the car half a kilometre away from them despite the fact there were no visible signs indicating where your cars were to be parked! I note it was a snow storm but there were no marked bays at all and no sign posted key return area. On trudging through 500ms of knee deep snow from the car delivery point back to the airport I finally reached the Budget rental desk inside the airport where I tried to explain my difficulties to the Budget staff on returning the vehicle and that there was no signed area to return keys to Budget near the car delivery point. I then handed the keys to the Budget supervisor - an African Anglo/American man approximately 35-40 years of age who was extremely rude and argued with me and told me I would be charged if I left the keys with them and that had to walk back (500m) to the rental car drop off area (500m) away! I said I could not walk back out into a howling - 7 C degree snow storm, particularly since I would have to leave my children alone at the airport to do so and in addition had never been told to go to that so called delivery area when I initially rented the car. I was astounded that this man argued with me and said it was my responsibility to return the keys to the other side of the airport. He didn't even explain to me how to get there! I asked for his name and he refused to give it to me. He did not wear a name badge. He was astoundingly arrogant and argumentative. I have never come across this attitude from a rental car company employee before. He was not interested in what I had to say nor did he listen to my complaints about the vehicle. All he could say was that your going to get charged if you leave the keys here (at the Budget desk)! In addition to this: 4. The vehicle was at least 8 years old and had over 85,000 km's on the clock. This is a potential safety hazard particularly in harsh weather conditions. I have been renting cars for over 20 years and have never come across a car this old with this much on the clock before. 5. The radio did not work and kept changing channels 6. The heater was not sufficient for the Icelandic winter and took 10 minutes to heat the car. Difficult in -5C. 7. The front passenger seat was broken and could not be adjusted. 8. The petrol tank was not full when we entered the vehicle and dropped at least 25% by the time we made it into Reykjavik from Keflavik airport and had clearly been tampered with. It is only a 45 minute drive and I have done it many times and never encountered this before. 9. This is a front wheel drive car and is extremely dangerous in winter conditions. I suggest in future you specifically warn your customers of the danger of driving in the winter months with front wheel drive cars. We nearly skidded off the road driving back to the airport on returning the car in a snow storm due to the poor quality of the tires. I even suspect now whether they were winter tires at all. I note it is illegal to rent cars without winter tires at this time of year. We strongly recommend you take this car off your winter market for the sake of safety. I have now checked my bank account and found your company has taken ISK 25,074 from my account on 6 December (the date I returned the vehicle). I find this astounding. What does this amount represent?? I have very good contacts who write regularly for Trip Adviser. I intend to make a complaint and publish this report online within the next few days. I expect a full refund for the total amount spent on this vehicle and compensation for the rude and arrogant attitude of your staff. I am a solicitor in Sydney Australia, currently based in the UK. I will proceed with legal action if necessary. Please advise immediately what action you will take to rectify this shocking experience with Auto Europe. I may withhold action on a full refund. You can email me at stina.crosbie12@gmail.com. Please copy my partner who is also a solicitor philip.breen@emblemlawyers.com.au. Yours sincerely, Kristin Crosbie "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by GURAN - 05 December 2018

" Great experience. Especially the gravel insurance that you offer. "

" Overall ok. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by JERILYNN - 29 November 2018

" Awful. "

" WE WAITED IN LINE FOR 2 HOURS at Keflavik to pick up our rental. It was horrible. Your counter staff were slow, rude, and terribly inefficient. It was horrible. Everyone in line was unhappy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

REYKJAVIK, IS - Reviewed by MERRILEE - 01 November 2018

" Auto Europe is always easy and reliable, but next time I will not opt just for the cheapest renter. "

" Line was 1,5 hours long. They passed out bottle water to us, but it was extremely long after a long flight. I felt a bit bullied into taking extra insurance too. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 5

REYKJAVIK, IS - Reviewed by HANNAH - 27 October 2018

" It was a very straight forward rental process. I would have liked more information about insurance ahead of picking up the car (not just the small print) as we did pay extra insurance from Budget that on reading the small print I think we didn't need. "

" We had to take the car to the budget mechanics twice, for a new windscreen wioer immediately after pick up, and then a new bulb the next day. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by MIKS - 24 October 2018

" Hope to recieve refund since I had insurance. So far have not recieved any news. "

" Sorry to say, but I felt cheated since I was given car with small scratch on windshield which I noticed too late and unfortunately did not pay attention to it and therefore did not took a picture. Later I was charged as it would my fault. No discussion. They simply charged 1200 EUR for tiny scratch. This is scam. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by TEEMU - 20 October 2018

" Positive experience "

" The car rental was extremely cheap, but the car wasnt in very good condition. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by WIKTORIA - 20 October 2018

" the most unpleasant experience in my renting history, dirty car with 1/3 petrol tank, engine almost dead, nice in the car and smell impossible, its dangerous to rent these cars to anyone. Had to wait 2 hours for this car and was afraid to drive it, could you please contact the renter to reimburse my petrol which i filled to full. "

" the most unpleasant experience in my renting history, dirty car with 1/3 petrol tank, engine almost dead, nice in the car and smell impossible, its dangerous to rent these cars to anyone. Had to wait 2 hours for this car and was afraid to drive it, could you please contact the renter to reimburse my petrol which i filled to full. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by ALEXANDRU-SABIN - 17 October 2018

" Very good experience also. Easy to book "

" The staff was really helpful, and even though there were some delays in getting the car, it was ok in the end. We were offered a free GPS, and due to the fact that our car was unavailable, we got a much better class. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ATHANASIOS - 10 October 2018

" Does indeed offer the lowest prices and the system is very simple to use and functional. Would definitely use again for a future rental. "

" Very organised and professional. No hidden charges. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by PAUL - 08 October 2018

" Initial booking ok. Told we had full insurance with excess cover at booking but then told we did not have this when collecting car at airport. Additional fees excessive however Iceland has a very poor reputation when it comes to rental cars generally. "

" Lot of additional charges. Poorly informed service on collection. Were told we could pay with debit card at drop off which turned out not to be true and insisted on payment with credit card block. Drop off very congested with very small shuttle to airport. Had to wait for 3 loads before going to airport. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by ASAPH - 07 October 2018

" Good. "

" Poor condition of 4by4 cars. Did not leave parking lot with first car. Second car offered had its share of issues. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by DEVA LAYA - 04 October 2018

" Easy and cheap! "

" Takes to long with receiving and delivering car. Also they say shuttle is every 10-15 min, however I waitet 20 min upon arrival and almost 25 min when I was going back to the airport. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

REYKJAVIK, IS - Reviewed by JENNIFER - 29 September 2018

" Easy, clear process for comparison shopping. No unpleasant surprises. "

" Everything went well and better than expected. Service was friendly and fast. The car was clean and in good condition. No issues at all. The shuttle service was especially accommodating. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KARA - 28 September 2018

" Booking the car on autoeurope was very easy. The car was not great but we made it work. "

" The car was very beat up. The car made a terrible noise and warning lights were on. We actual thought at one point the car might break down. We lost tire pressure at one point and had to find an airport to have it checked. The car had been run into the ground. It made it the whole 10 days in Iceland but it had us worried "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

KEFLAVIK, IS - Reviewed by DAVID - 23 September 2018

" It would have been nice if I had a new car with no dents and scratches. Otherwise the vehicle was good and the service both at check in and at return was very good "

" The vehicle was covered in dents and scratches and because of the reviews I read on line regarding the drama people have to endure when returning the car for another bump / scratch that may not have been previously reported was something I wanted to avoid. So I had to pay for full cover insurance with no excess which cost much more than the rental of the car itself. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by WILLEM - 14 September 2018

" It should be possible to file an insurance claim online / through an online form "

" Vehicle was good although not brand new Pick up and drop off was fast and easy "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by JACQUELINE D - 06 September 2018

" I did see that auto europe had the best priced options. "

" I felt that I had already paid for the full insurance online. When I arrived weary and tired to the desk the first thing I was told was I needed more insurance. The scare tactics were forced on me. It was an unpleasant experience. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by VIKTOR - 28 August 2018

" It was very convenient to choose, book and pay for renting a car with AUTO EUROPE "

" Everything was great. Staff was very polite, informed us about all conditions of rent. The car was clean, we didn't have any problem with the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ANSON - 27 August 2018

" Rude counter staff. My flight arrives 40 mins early and counter staff refused to serve because I am early. Very pushy and continue to use scare tactics to force me to purchase extra insurance. "

" Rude counter staff. My flight arrives 40 mins early and counter staff refused to serve because I am early. Very pushy and continue to use scare tactics to force me to purchase extra insurance. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by RADU - 21 August 2018

" GOOD SERVICES. OPEN FRONT-DESK 24 HOURS. FRIENDLY & PROFESSIONAL PEOPLES "

" GOOD EXPERIENCE. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by DAN NICU - 19 August 2018

" The full endurance was very expensive, the presented risks were fake. "

" The stuf was not very friendly, they were talking to you disagreeable. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by MAI - 05 August 2018

" There was confusion with the insurance. It was not clear enough on the webpage and therefore we expected to have fuller injurance than we actually had and had to buy extra when reaching the Hertz desk. "

" There was confusion with the insurance. It was not clear enough on the webpage and therefore we expected to have fuller injurance than we actually had and had to buy extra when reaching the Hertz desk. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by KATHLEEN - 04 August 2018

" The whole thing was easy, economical and efficient. "

" The whole thing was fine and the people at the counter who helped us were particularly helpful and friendly and started our trip off on a really good note. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JONATHAN - 31 July 2018

" As above . "

" When I reach the counter I was informed that an extra $200 insurance policy was needed. I was taken by surprise . I wish I had been informed of this earlier so I could have looked into it. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ELIZABETH - 29 July 2018

" The car was very easy to drive around beautiful Iceland. "

" All staff were extremely helpful. They were very approachable. I will definitely use this company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by FRANCIS - 26 July 2018

" Procar did have a great price and I would recommend it and use this car rental agency again! "

" Our car was great and perfect for our trip to Iceland (we based in Reykjavik and made day trips to other areas). While the employees are all very nice at Procar, I do feel like the system of checking in and out could be a lot more efficient. I think maybe you could have two queues - checking in or checking out. Then you could have a few people in the shuttle - we were completely by ourselves even though another couple had just checked in. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JACOB - 23 July 2018

" Auto Europe lists requirements (eg min license requirements) that aren't actually the policy of the rental partner. "

" Instructions to locate the shuttle to the site could be improved. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ADAMS - 23 July 2018

" There was limitation in options of drop off. But I was able to solve it in rental office "

" It was cool experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MAREK - 21 July 2018

" In voucher from AutoEurope was written that locally accepted credit cards include Diners, which wasnt true on site in Keflavik. Luckily Payless rental accepted our Diners credit card on exception, otherwise we probably wouldnt be able to rent a car at all!! It was very stressful at first, but it ended well. "

" At first our Diners credit card was rejected by staff, luckily after a while they went to ask manager and accepted our credit card. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by PETER - 20 July 2018

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KARLIS - 17 July 2018

" Good overview of all competition and easy to find the best offer. The only drawback was paying the full rental amount upfront. "

" Sold by Payless but executed by Budget/Avis at Keflavik. Car had 140000 km on it, a few small scratches and old windscreen wipers, but beyond these minor issues was well maintained and clean. Fast and friendly service without any problems. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by DZINTRA - 12 July 2018

" Always good prices and service. "

" We had to pay 98584 ISK ( approx. 821, 00 Euro ) for 1 cm insignificant scratching of car front doors. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by VIRGINIJUS - 10 July 2018

" Quite good overall. "

" Over all experience is quite good. Cons: they didn't had car type we ordered. They were a bit pushy that we accept downgrade. We stood strong and got upgrade. Also it too lore than 1 hour to get car (long line, also negotiations about car type). "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ANTON - 09 July 2018

" Smooth and welcoming. "

" The next day after I picked up the car it did not start. There was only a clicking sound on turning the key, radio and headlights were not working. I called the breakdown line and was told that probably the battery is dead, it is not covered by insurance and I need to pay local mechanic 10 000 ISK (~$100) to come and fix it. I'm sure it wasn't my fault - I didn't leave anything in the car turned on overnight, and I took key with me. Fortunately, the owner of the guesthouse I was staying at was able to help. We tried to jump start my car from his car using jumper cables - it didn't work. He supposed that the starter is a problem. Then, we tried to push start my car with a rope and it worked. No problems occurred after that. Overall, the car is in good condition, except this pesky incident, and staff is nice. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by WENDY - 26 June 2018

" I appreciate Auto Europe's ability to get customers into affordable car rentals, but the two times I've used it I've had difficulty with the companies. They seem to be offering inexpensive contracts with the plan to gouge the customer somewhere else in the process. "

" The shuttle driver was not there to meet us, and even after multiple calls to the office we had to wait over an hour for him to arrive. He was surly and unpleasant, clearly not happy to be doing his job. The car was clean but very beat up. We were told to photograph the car, which we did. Given all the pre-existing damage I simply took large photos of each panel, highlighting the dents and such that were already there. When we returned the car they looked it over meticulously and tried to claim two very small dings were our fault. They also found a lower light in the rear that was broken, and charged the full $2300 deductible to my credit card until it was repaired. The only evidence they had that the light was broken by us was a photo of the light taken 10 days before we rented the car. It is very clearly a shake-down for customers who don't pay for the extra insurance coverage. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

KEFLAVIK, IS - Reviewed by GERRIT - 19 June 2018

" see above. "

" I was given a Duster instead of a suzuki Vitara (which I had rented for the better seating as my wife has back complaints) because "I had rented that"(the keys and stuff were already prepared). The drivers door did not close well causing lots of interior noise. Mechanically fine car. drove well. Consider making sign "payless"more noticable, as it too a bit of work to find. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by BOBBI JO - 16 June 2018

" Everything was great except returning the car, the process was easy but the computer system was down so I got no paper or email confirmation that the car was returned and receipt for the total contact/payment made. I would really like to have a finished receipt for my records. The guy at the counter said one would be emailed to me as soon as the system was back up so either your system is still down (i doubt as this survey email came) or your system forgot to email me. "

" Everything was great except returning the car, the process was easy but the computer system was down so I got no paper or email confirmation that the car was returned and receipt for the total contact/payment made. I would really like to have a finished receipt for my records. The guy at the counter said one would be emailed to me as soon as the system was back up so either your system is still down (i doubt as this survey email came) or your system forgot to email me. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by HARALD TORGERSON - 13 June 2018

" Got a warning in the car about low tire pressure. Had to refill air in one tire. Besides that it was a good experience. "

" The counter staff had trouble finding my reservation. Spent a few minutes waiting. Turned out that I had set the pickup time to 0300 instead of 1500. Strange that he couldn't find the reservation because of this error. Had to refill "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KRISTINA - 27 May 2018

" Everything was better than expected "

" Everything perfect,s taff a bit slow at pick-up, not every damage was marked "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JENS - 19 July 2017

" Good car and good service though had to ask for the preordered gps. But I miss a final mail stating all final details like km and final charge with all details and an amount. We always get this when renting in Copenhagen. Kr J Westergaard "

KEFLAVIK, IS - Reviewed by VIKTOR - 10 July 2017

KEFLAVIK, IS - Reviewed by TOMASH - 05 July 2017

" A phone holder in the car would be highly appreciated. "

REYKJAVIK, IS - Reviewed by KAROLINA - 03 July 2017

" Service was fine but the car wasn't as economic as expected. "

" Comfortable, afordable. "

KEFLAVIK, IS - Reviewed by VASSILIOS - 12 June 2017

" Auto Europe must control beter his rental partners. "

" It's the first time all these years I use to rent cars in different countries that I was misled like this in Keflavik airport rental. They persuaded me to buy the extra insurance and without telling me they blocked my credit card for 2463? , the result was that I could't use my credit card during my holiday trip. The worst is that I left Keflavik the 7/6 at 6.15 am and still today the 12/6 this huge amount of money is still blocked!!! "

KEFLAVIK, IS - Reviewed by EDVINAS - 06 June 2017

" We satisfied with Auto Europe. We got what we ordered. "

" Playless gave car very simple and quikly. Return was very simple the same. "

KEFLAVIK, IS - Reviewed by MAREK - 02 June 2017

KEFLAVIK, IS - Reviewed by SAULIUS - 16 May 2017

KEFLAVIK, IS - Reviewed by JURGITA - 24 April 2017

" We found some litter in the car from previous travelers, the car heating system did not work properly. "

KEFLAVIK, IS - Reviewed by GEORGIOS - 16 April 2017

KEFLAVIK, IS - Reviewed by IOANNIS - 25 March 2017

KEFLAVIK, IS - Reviewed by GEDIMINAS - 21 March 2017

" Its really difficult to understand for what we pay. We bought insurance in your site, but also we bought insurance in Procar, because we had problems with yours. I really feel cheated and will not recommesn this site fr others. Sad experience. "

" Procar very professional and responsible company. "

KEFLAVIK, IS - Reviewed by PATRICIJA - 19 March 2017

" Was some confusing about my billing address and credit card origin, but everything was smoothly done via emails. "

" Nice and smooth and super fast 👍🏼 "

KEFLAVIK, IS - Reviewed by SALVADOR - 18 March 2017

" Cheap but they over exaggerate damages. Claimed 2000 dollars for gravel damage? Like really? "

KEFLAVIK, IS - Reviewed by PEEP - 28 February 2017

" Good prices, keeping promises "

" Got great car and good service "

EGILSSTADIR, IS - Reviewed by OVIDIU - 21 January 2017

REYKJAVIK, IS - Reviewed by NICOLAS - 05 January 2017

REYKJAVIK, IS - Reviewed by STANISLAV - 29 December 2016

" no complaints. "

" no complaints. "

KEFLAVIK, IS - Reviewed by THOMAS - 28 October 2016

KEFLAVIK, IS - Reviewed by SHAIFUL LIDZWAN - 25 October 2016

KEFLAVIK, IS - Reviewed by ALEXANDRE - 13 October 2016

" Very nice service, awesome price and the car suited our needs perfectly. "

" Very nice service, awesome price and the car suited our needs perfectly. "

REYKJAVIK, IS - Reviewed by LEMBIT - 07 October 2016

KEFLAVIK, IS - Reviewed by DANIEL - 26 September 2016

KEFLAVIK, IS - Reviewed by CHUNTE - 25 September 2016

KEFLAVIK, IS - Reviewed by JONAS - 23 September 2016

" Simple and nice service "

" Easy and user friendly "

KEFLAVIK, IS - Reviewed by ODDNE - 14 September 2016

" We should like to bring the car back directly to the airport. Not first to an adress outside the airport area. "

REYKJAVIK, IS - Reviewed by CRISTINA - 14 September 2016

" The staff was really nice and accomodating with our needs. We needed a car with a bigger trunk then the one prepared for us and they found one and exchanged the cars with no aditional cost. "

KEFLAVIK, IS - Reviewed by DMITRII - 09 September 2016

" all was good "

" very good staff and office, car was good "

KEFLAVIK, IS - Reviewed by MARTINS - 30 August 2016

" At that moment I found Golf class car in Auto Europe with the best price "

" I was charged with mystical item "counter products" what wasn't agreed when picking up the vehicle "

REYKJAVIK, IS - Reviewed by PETER - 17 August 2016

" fastest booking site who compares prices. Booking goes in one minute "

" No staff to check the state of the car at time of pick up. On paper only minor scratch, in reality full with tarr damages and 3 stone impacts in wind screen.3 times I had to go back and forth between desk in airport and car park. The last time I had to make pictures myself and return to the desk. Apalling. "

REYKJAVIK, IS - Reviewed by FRANCESC - 16 August 2016

KEFLAVIK, IS - Reviewed by MICHAELA - 16 August 2016

" very friendly and helpful at the phonecall, i got all information i need. "

" the man who gave us the car was not so compatible, to fast for make the agreement. He could show the customers all points of the agreement, and in a slower tempo, because it was our first carrental... and it would be very important that the customer get the agreement on his own motherlanguage! the car was perfect! "

KEFLAVIK, IS - Reviewed by KRISTINE - 16 August 2016

" Did not receive a confirmation of my booking. Only an e-mail telling me there was a problem. I then checked my bank statement and noticed my credit card had been charged. I contacted autoeurope and then received a confirmation of my booking "

" I dealt with Budget/ Avis as informed by autoeurope. They had good service except for an hours waiting in line "

KEFLAVIK, IS - Reviewed by ROLANDS - 16 August 2016

KEFLAVIK, IS - Reviewed by MAURIZIO - 13 August 2016

KEFLAVIK, IS - Reviewed by YVONNE - 29 July 2016

" We had to wait for more that one hour in the rental office for the paperwork (there was a large queue). But appart of this, we were very satisfied with everything. "

KEFLAVIK, IS - Reviewed by PAVEL - 18 July 2016

" Good, pretty cars with features inside "

" Smiling staff, understanding, patient and polite "

KEFLAVIK, IS - Reviewed by EVA ANNA - 16 July 2016

" everything was ok, but when you write in the offer on your website that car pick up: airport and drop off: airport that means I don't have to use any bus to go to the terminal,but in this case the drop off wasn't correct, I needed to use the bus, and with child and lots of heavy luggages it is important, plus it was way much more expensive because of this, and it wasn't true. I needed some modification in my reservation few times and it was impossible to do that on your website. something is wrong with your website. "

" it was OK. "

KEFLAVIK, IS - Reviewed by BRUNO - 12 July 2016

" Non mi è stata consegnata la vettura prenotata, mi è stata data una vettura di un'altra categoria. Alla consegna delle chiavi, non mi è stata data alcuna informazione sul funzionamento. "

REYKJAVIK, IS - Reviewed by ALEXANDER - 11 July 2016

" I am very satisfied with prices, car and service's quality "

KEFLAVIK, IS - Reviewed by FACUNDO CARLOS - 04 July 2016

" It was the best price I could find online. I would definitely recommend it. "

" We got a better car than the one we booked. One of the guys at the reception desk was very nice and kind. The other one not so much.. "

KEFLAVIK, IS - Reviewed by BIENVENIDO - 01 July 2016

KEFLAVIK, IS - Reviewed by ARTURS - 27 June 2016

KEFLAVIK, IS - Reviewed by GABOR - 23 June 2016

KEFLAVIK, IS - Reviewed by JAVIER - 20 June 2016

" I booked a car with GPS (my TomTom doesn't have maps of Iceland), but in the office of Keflavik tell me they didn't have GPS's left. I came next day to ask for some returned GPS, and they tell me the same, so I believe they have almost no GPS's in this office, and customers count on it. "

KEFLAVIK, IS - Reviewed by GINTS - 15 June 2016

" Staff was perfect, car new and comfortable. I recomend ProCar. "

KEFLAVIK, IS - Reviewed by CORD - 14 June 2016

KEFLAVIK, IS - Reviewed by TOMS - 11 May 2016

KEFLAVIK, IS - Reviewed by WIM - 30 April 2016

" It is hard to choose in 2 minutes the right extra insurrances. Please provide the options in front "