HERTZ MOROCCO Car Rental Reviews

MARRAKECH, MA - Reviewed by CATHERINE - 16 November 2023

" Auto Europe don't forward the client phone number to the rental company and they can't reach client. In this case they would have called me the day before "

" Nobody at the time and I have been waiting 45minutes. Car requested at 7:00am and somedy arrived at 7:45 No functional office at train station "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TANGIER, MA - Reviewed by AISTIS - 04 October 2023

" OK "

" Car was old - 50000km "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AGADIR, MA - Reviewed by AVIGDOR - 13 May 2023

" Rather positive "

" Pleasant service, but mediocre car condition - dirty windows, no liquid in the windows washer, clanking noise from the rear. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CASABLANCA, MA - Reviewed by ABDELILAH - 30 November 2021

" No issue with AutoEurope, many times I change or even cancelled and support is good. "

" First car they propose was old with more than +95000 KM so I asked for a better one since I was travelling with it, then the 2nd one was not better. Finally they provide one with 30000 KM but it was a downgrade (small KIA car). Still this car has many hits. I had to spent 15min to take photos and ensure they will not charge me after the drop-off. Staff were nice and helpful but the cars are not worth it. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by NICOLA ANDREA - 26 February 2020

" Written in the coment about hertz "

" We returned the vehicle with a minor scratch on one side. They blocked the money of 3700 dollar on the credit card and after 3 weeks i havent heard a word about the damage or the money. I wrote an email to ask about it but got no answer. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MARRAKECH, MA - Reviewed by BERNARDKA - 13 November 2019

" We had to pay additional 113 eur for cover... "

" We had to pay additional 113 eur for cover.... "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by EOLO - 22 October 2019

" You need to make sure you have the same t&cs as the rental company. There was no mention of returning the car clean in your agreement and Hertz's is in French! "

" I was given a car full of scratches and a crack on the windshield and was even asked to pay for the external cleaning of the car when I returned it! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARRAKECH, MA - Reviewed by LUCIO - 27 February 2019

" Rest ok "

" According with the description of the car at the time of reserving it had standard gps and this was one of the main reasons to choose it .the car I received in Marrakech didn't have it Also there was continuous warnings just after getting it about oil engine problems "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CASABLANCA, MA - Reviewed by RADOSLAV - 08 January 2019

" Comments shared above "

" Apart from the positive feedback provided herewith, I would like to point out there is a pending claim related to a reported damage on the left wing mirror. Car has been returned on Jan. 5th 20:10 PM to Hertz Office at Casablanca airport. (wrong mark put on the door instead on the mirror) in the "Vehicle Conditions report"; (Super Cover paid in advance). Hertz invoice to be issued within 1 month from Return Date and not latest than Feb. 4th 2019. Once I get Hertz invoice, I will be sending all documents available to you for reimbursement. Please, let me know the procedure, Waiting for your response, Regards, Radoslav Vodenicharov "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARRAKECH, MA - Reviewed by NORBERT - 26 November 2018

" This booking wasn't the first, but I think not last. I recommend the autoeurope.eu. "

" Unfortunately my experience with your company was not satisfying at all. We'd chosen Hertz because we wanted to get a rental without problems but we were faced with the following problems: the stuff did not speak english we had to be waiting to the car for half an hour eventhough we were the only one the service was very very slow I would not recommend this company to anyone "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

CASABLANCA, MA - Reviewed by MUSTAPHA - 12 November 2018

" Checks must be in place to make sure cars are decent even outside Europe. "

" The car was really run down and wipers did not work, knowing it was rainy season. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MARRAKECH, MA - Reviewed by NEJC - 02 November 2018

" described in #3. Booking through Auto Europe was excellent, even the response of customer support was impressive (my surname was spelled incorrectly and the responded very quickly to my message). "

" While booking the vehicle I have cklicked on the option for a GPS, but before arriving to the airport to pick the vehicle up, we changed our minds about using the agency's GPS. The person at the counter insisted that he cannot change anything, because the GPS is already installed. As we came to the vehicle, the GPS was waiting securely packed in bag and was actually installed. The GPS was very outdated and didn't display the roads properly (most of the roundabouts were missing), sometimes it didn't even show us on the road, because of that we used our own GPS system. I can show screenshots of its inefficiency. They charged us 100 € for a GPS that wasn't even working properly. Everything else was top noch and we were satisfied with the overall experience of renting a vehicle by Hertz. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TANGIER, MA - Reviewed by CHIKHI - 01 August 2018

" Third time in a row that I book online with Hertz Morocco Tangiers Airport for a 2-4 week rent.. very satisfied - customer service and efficiency very good. No surprises, no stress about anything and correct handling. Thank you. "

" Third time in a row that I book online with Hertz Morocco Tangiers Airport for a 2-4 week rent.. very satisfied - customer service and efficiency very good. No surprises, no stress about anything and correct handling. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARRAKECH, MA - Reviewed by IOAN LIVIU - 03 April 2017

OUARZAZATE, MA - Reviewed by DANIEL - 15 August 2016

" Autoeurope does not seem to take responsability for the deals it brokers. "

" Hertz representative, Mounia offered an upgrade to a 4WD to make our life easier on the unpaved route of the Atlas. Retrospectively, it seemed a bit weird that she didn’t bother to show us the car’s interior and marked the car as scratched all over. Later, could not find the 4WD button. We downloaded the car manual and realized that where the button should be there was an object holder. I called her, asking if she remember the couple who rented a 4WD the day before. I asked her many times where the button was until she replied that this was a 2WD and not a 4WD. I am very sorry that Hertz and its representatives seek to make money by deceiving clients and leading them to unpaved roads in the desert under the impression that they have a 4WD. "

FEZ, MA - Reviewed by BERT - 06 June 2016

AGADIR, MA - Reviewed by STEVEN - 12 April 2016

" good / corect contact online "

" to many paperwork..... voucher was ok ...so why the wait smelly airco no contact by phone , tried 8 times "

RABAT, MA - Reviewed by JEAN-LUC - 30 March 2016

" Voiture DACIA ( RENAULT low cost) et non la PEUGEOT annoncée, avec 79 000kms au compteur, en très mauvais état général + mécanique rendant la conduite dangereuse, mais cela vous ne le découvrez qu'après avoir quitté l'aéroport! Agence HERTZ aéroport international de RABAT désagréable + refus de changer la voiture! En résumé : Véhicule et accueil inacceptables pour une grande marque comme HERTZ. Cela a pollué notre voyage, A EVITER IMPERATIVEMENT!!! "

MARRAKECH, MA - Reviewed by ALBA - 26 February 2016