HERTZ MEXICO Car Rental Reviews

CHETUMAL, MX - Reviewed by BRIAN - 11 November 2024

" I felt that the car was a bit dirty but it did it's job "

" Staff where very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MEXICO CITY, MX - Reviewed by GEORGINA - 03 November 2023

" Excellent "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEXICO CITY, MX - Reviewed by JOHN - 17 October 2023

" Horrible experience that caused me grief on my holiday and incurred unnecessary expenses in lost tour, extra payment for gas and wasted a full day of my holiday. The car was old and the battery died soon after. I drove the car to the hotel. Hertz sent a contractor to jump start the car and would charged 750 peso (40 euro) from my deposit. We were to visit the Pyramid of the Sun and made reservations for that. We ended up waiting 3 hours for the jump start then drive to another hertz location to exchange for another car. We drove a total of 19 km from the pickup airport but they insist that we used over 10 litres of gas and would charge us 450 peso (24 euro). We fought for half hour and ended up taking the broken car to a gas station to fill the fast to the same level as shown on the petro gauge as we took it out which cost probably 75 peso (4 euro). We insist the gauge is wrong and demanded that we should pay base on the mileage and gas consumption. A normal 4x4 should take no more than 2 litres to travel 19 km. The distance from the airport to the hotel is only 12 km and the other 7 km is to drive to their shop to change car! We struggle from 7 am to 12:30 pm and lost our tickets to the Pyramid tour and wasted over half days to sort out a dead battery problem. They don't look after their fleet and let the customers drive the car to the ground then repair at the customers time and inconvenience plus wanting to charge for the repair. I ALSO purchased full bumper to bumper insurance but was told I still have to leave a deposit and liable for any damage or theft and should that happens, I have to claim whatever they charge from AutoEurope. They want to sell their additional insurance to me using scare tactics. "

" The car was old and the battery died soon after. I drove the car to the hotel. Hertz sent a contractor to jump start the car and would charged 750 peso (40 euro) from my deposit. We were to visit the Pyramid of the Sun and made reservations for that. We ended up waiting 3 hours for the jump start then drive to another hertz location to exchange for another car. We drove a total of 19 km from the pickup airport but they insist that we used over 10 litres of gas and would charge us 450 peso (24 euro). We fought for half hour and ended up taking the broken car to a gas station to fill the fast to the same level as shown on the petro gauge as we took it out which cost probably 75 peso (4 euro). We insist the gauge is wrong and demanded that we should pay base on the mileage and gas consumption. A normal 4x4 should take no more than 2 litres to travel 19 km. The distance from the airport to the hotel is only 12 km and the other 7 km is to drive to their shop to change car! We struggle from 7 am to 12:30 pm and lost our tickets to the Pyramid tour and wasted over half days to sort out a dead battery problem. They don't look after their fleet and let the customers drive the car to the ground then repair at the customers time and inconvenience plus wanting to charge for the repair. I ALSO purchased full bumper to bumper insurance but was told I still have to leave a deposit and liable for any damage or theft and should that happens, I have to claim whatever they charge from AutoEurope. They want to sell their additional insurance to me using scare tactics. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by LUIS GREGORIO - 01 March 2022

" I had a good expirience. "

" I waste 2 hours to pickup the car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by DMITRII - 24 March 2020

" I highly recommend it. scammers work. take advantage of the language barrier and juggle options that are not needed. and are 5 times more expensive than renting with full insurance. It's safer to rent on the street than these scammers. never mess !!! "

" 15.03 I booked a car with your company with full insurance coverage for 65.36 USD. Voucher number EU 17887198-1. HERTZ reservation number 04R3S8. When handing over the car, I was informed that I must pay 9825.39 pesos. And this money will be debited from my credit card Deposit by the company. HERTZ took advantage of my lack of knowledge of foreign languages and tricked me into signing insurance options that I did not need because I took a car with full insurance without them. As a result, the car for 6 days at the price came out as a purchase of an entire car. I ask you to understand the situation and return the Deposit in full, without deducting this money. Once again, I took a car with full insurance, not without it. This huge amount is the Manager's desire to make money on me. He included these items without asking me, and only pointed at me to sign. I have rented cars at HERTZ and AUTOEUROPE many times, but I have never been so deceived. RENTAL RECORD F2459114. They didn't give me any confirmation that I returned the car without damage, with a full tank. This has NEVER happened in any country! Find out what kind of office it is where customers are being cheated and do not withdraw money from my Deposit for these options. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by PRIMOÅ? - 18 March 2020

" - "

" Hertz at Cancun Airport is a rip-off. They want just more money and charge you some extra stuff and they refuse to give you the car if you don't agree with it. Firstly, you go in line to get to the person who will prepare the papers and get you your key. You wait very long, but in this time there is a women walking around offering premium service for app. 20 USD - if you pay it, you'll get priority treatment. Then they try to sell you some additional insurances that are quite expensive. Moreover, they charge 12 USD/day for a children seat. If I would know this in advance, I'd buy a seat and it would be cheaper at the end. Additionaly, the children seat was very dirty and somehow broken. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 2

MERIDA, MX - Reviewed by PETR - 18 March 2020

" Good experience overall "

" Hertz Office being efficient and helpful, car was somehow old but still good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by STEVEN - 17 March 2020

" I thought that renting a car for 3 weeks in a cost of 230 eur was a joke and I don't get a car from the airport. As it turned out it was true and I did not pay any extra. "

" At the counter the guy wanted desperately to sell the insurance to us. Rent of a car costed 230 eur and the offered insurance cost was 700 eur. On the brochure (and in my rental conditions from the web) was written that the insurance is included. But the worker repeatedly showed me the brochure (where it was already repeatedly lined by pencil) that i have only insurance for the car collision but not the civilian damage). So the all hand over took more than an hour. It was already 11 pm and we had been flying 19 hours. Once the kids started to cry as there was nowhere to sit then he finally handed over the car. I asked do we return car to the same location and how long does it takes to return he answered that to the same location and return takes about an hour. As it turned out the return was in different location and it took 5 minutes. Nobody asked nothing and documents were signed very quickly. I understand that he wanted to sell me an extra service but the price was too enormous. Had it been 100 eurs I wouldn't doubted. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by ILYA - 06 March 2020

" All fine from this side "

" Horrible experience with counter staff - the guy was clearly lying about the insurances including into the voucher, saying that neither the CDW or TP are included and insisting to include an insurance for $30/day. I used AutoEurupe many times but this Hertz is by far the worst experience "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 6

SAN JOSE DEL CABO, MX - Reviewed by MARIA GAIA - 06 February 2020

" I paid online €18, with the expected extra costs of ca. €80 in loco for dropping off at another location. Including a full tank we estimated €150. In the end we had to pay locally €290 euro AND the €18 on the Europcar platform. TOTAL SCAM and RIP-OFF! There were a lot of hidden costs not mentioned on the Euope car portal. Really bad experience. "

" The final price was more than 2x the one advertised on the internet. There were really a lot of hidden costs, never had such a bad experience! Taxes were around 50% and not mentioned on Euopcar! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MEXICO CITY, MX - Reviewed by ALEXANDER - 25 December 2019

" Very negative experience. See above. "

" I am very disappointed and I feel cheated by the practices of Hertz. When I collected my vehicle, the agent informed me that it would be cheaper for me if I got Hertz to refill the tank upon return at around $18 instead of $22 per litre, which is what petrol stations normally charge. The agent was very pushy about this but I told him I wasn't interested in this offer since I first wanted to verify he was telling the truth about the price difference. I later discovered that there was indeed a price difference between what Hertz offered and what was the current price at petrol stations and I therefore decided to return the car with a half full tank to take advantage of this offer. Only when I checked out was I actually informed that this price was only applied when charging me for a full tank, which ended up costing me much more than what I would have paid on the street. These sort of practices are absolutely unacceptable and I demand this to be rectified. Hertz did not explain to me the details of this offer when I picked up the car and I feel they took advantage of my tiredness after a 18 hour journey from Amsterdam to Mexico. I await your response to this scam. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by GREGORY - 16 December 2019

" See number 3 "

" Was told that the insurance I purchased from Auto Europe was not valid and was forced to purchase additional insurance for $150 USD. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PUERTO VALLARTA, MX - Reviewed by SADIE - 09 December 2019

" No issue with AutoEurope, except maybe if people select a return time between midnight and 8am, it would be helpful to have a popup checking they don't mean pm. "

" There was an obvious error with our booking, but instead of checking with us or having a discussion we were charged double the price of our original booking for an extra 12 hours. They would not discuss with us at all and admitted that it was price gouging. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by ADRIANO - 19 November 2019

" Good experience "

" Not easy to find the drop off site ! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MEXICO CITY, MX - Reviewed by SERGE - 12 November 2019

" Service provided by AutoEurope was perfect. "

" We were recommended by Hertz´s Staff not to return the car with full thank because the price of the gasoline charged by Herz (+/- 18 pesos / liter) is cheaper than the price in surronding petrol strations (+/- 22 pesos / liter). This is true, nevertheless Hertz Staff "forgot" to mention that an additional 13 pesos per liter is charged by Hertz for the service, making the total price per liter of gasoline charged by Hertz 45% more expensive that the street price. This kind of practice, surely pushed by Hertz on its Staff, is unacceptable for me. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by PASCAL - 14 October 2019

" Very disappointed. We got screwed into a full extra insurance for 1250 peso $ when picking up the car. I booked our car with AutoEurope with the full insurance. It turned out the 'full' insurance means 90% coverage. So when we picked up the car the pick-up lady confirmed with us that we had the full insurance. She never ever mentioned any of the costs she was adding to out contract so we did not expect any extra costs. They just made us sigh the form. At drop-of, the very same day, the drop of clerk told me the amount we had to pay extra for the insurance! We tried to argue that we had full insurance with the reservation but since we signed their form Hertz told us we agreed to these costs by signing their form! No costs were mentioned or agreed on at pick-up so we were very surprised. I am very disappointed with this Hertz practice. They cannot make you sign a contract without mentioning the costs and this is what they did. This is not legal practice and will file an official complaint. "

" Very disappointed. We got screwed into a full extra insurance for 1250 peso $ when picking up the car. I booked our car with AutoEurope with the full insurance. It turned out the 'full' insurance means 90% coverage. So when we picked up the car the pick-up lady confirmed with us that we had the full insurance. She never ever mentioned any of the costs she was adding to out contract so we did not expect any extra costs. They just made us sigh the form. At drop-of, the very same day, the drop of clerk told me the amount we had to pay extra for the insurance! We tried to argue that we had full insurance with the reservation but since we signed their form Hertz told us we agreed to these costs by signing their form! No costs were mentioned or agreed on at pick-up so we were very surprised. I am very disappointed with this Hertz practice. They cannot make you sign a contract without mentioning the costs and this is what they did. This is not legal practice and will file an official complaint. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by SERGII - 25 September 2019

" Condition of the car was not so good. Scratched exterior and not very clean interior. "

" I ordered car with automatic gearshift. They gave me manual. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by ANDREA - 03 September 2019

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Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 7

TUXTLA GUTIERREZ, MX - Reviewed by SIMONA - 14 August 2019

" The car was not there and we needed to book another car with another company "

" The car was not there and we needed to book another car with another company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by ROBERTO - 25 August 2016

" Despite of the booking Hertz told me that the excess of loss was of 929 usd (instead of 500 that you said). Also fortunately I have changed my reservation before to leave, because in the previous one I should take the car in Mexico City and leave it in Cancun for the price of 25 usd (you said). I can imagine which could be the real price! Hertz didn't want to call you and I remained defenseless. So I must spend 300 euros to buy a full insurance. "

CANCUN, MX - Reviewed by ARJEN - 15 August 2016

CANCUN, MX - Reviewed by RONALD - 22 May 2016

" I wait a answer about a email of 09.05.2016, EU 10397472, about the fees of one way. "

" The price of fees one way was more expensive that auto europe write me. Furthermore Hertz ask a fees of 4% if you pay with a credit card! "

CANCUN, MX - Reviewed by JOHANN - 02 May 2016

" wonderful professional service thanks during booking in Europe it is more complicated reaching the agent once you are in travel status as diffetent people deal with your problem. They insist per email on calling them by phone which from overseas is very costly. We had an issue with Hertz as their phone lines were down and wanted Auto Europe to reach them for us via email this seemed impossible for Auto Europe . Seems your email system is not very flexible "

" Both stations in Cancun for collecting and pick up were very professional transactions went fast and smooth Two days before rental started Hertz Cancun was not accessible for one day due to telephone problems that was scary and would have been a problem eg you need the agent due to an accident, but otherwise everything went perfect and easy. We got an upgrade at no extra charge and the car was almost new. "