GREEN MOTION LITHUANIA Car Rental Reviews

VILNIUS, LT - Reviewed by DAINIUS - 09 June 2024

" I am disappointed with my last car rental. I ordered a car for about 12 euros per day at 21:00. When I arrived to pick up the car, I found out that there is an additional fee of about 25 euros for late pick-up, which was not specified anywhere. I became a hostage of the situation. This greatly damaged the long way of our cooperation. The question is why I don't get full information about all the future taxes and I can't choose the company correctly? "

" The representative of the company was not polite and when I asked why the additional late car pick-up fee was not indicated during the order said that this is stated on the Green motion website and that this information has been passed on to your Auto Europe company. The question is why I don't get full information about all the future taxes and I can't choose the company correctly? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VILNIUS, LT - Reviewed by GIEDRIUS - 13 February 2020

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Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VILNIUS, LT - Reviewed by JEROEN - 08 January 2020

" All was smooth "

" Very thorough service, no insisting on additional insurances after refusal. I do recommend green motion and will use them in the future myself. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by DMYTRO - 20 December 2019

" all is good "

" a car was dropped off on Nov 22nd, but the blocked amount still not reverted to me by Green Motion, kindly support me on that "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by GIEDRIUS - 03 October 2019

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Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VILNIUS, LT - Reviewed by MANTAS - 17 September 2019

" I have immediately opened a customer support ticked regarding this matter via email, and have received a confirmation that my request has been received, but have not received any reply since. This was 10 days ago. 6 days ago I wrote again, asking if this level and swiftness of customer support is to be expected, but again, received no reply whatsoever. It is hence my opinion so far that your website either operates a scam together with Green Motion (provided that the "special low price" quoted on the dates I made reservation was only available via your website, and not any of your competitors or Green Motion's own website, while the likes of Hertz and others' quotes have been rather similar) or has one of the worst customer support I have ever witnessed. Either case I will be filing a fraud claim with my card issuer to reverse the charge for the rent. "

" Green motion has refused to rent me a car citing me not having a credit card even though I have multiple debit cards that can be used for exactly this purpose and I have successfully used in the past multiple times with various providers, both top tier and local. Instead of trying to find a solution, staff member tried to upsell me their full insurance for a cost of 6x the rental price, which is obviously absurd and shows that they probably had no interest in renting the car for the agreed price in the first place. Doing some research online it seems their business practices leave a lot to be desired, with multiple reports of scamming their customers of their money when they don't have full insurance. However, that would obviously not have worked on me, as I am not a tourist, but a local, and doing any scams on me would be a lot more risky, as I can take them to local authorities and courts if necessary. Additionally, the amount of credit cards issued in Lithuania is extremely small (though most of debit cards are proper MasterCard and Visa card with ability to charge down to a negative balance, same as credit cards, as well as ability to place reservation on funds), so it is almost guaranteed to rule out any customers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VILNIUS, LT - Reviewed by GIEDRIUS - 28 August 2019

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Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VILNIUS, LT - Reviewed by TAKUMI - 05 August 2019

" Auto Europe is good. Maybe my choice of Green Motion was wrong. "

" Very old car with big door damage. Already 60,000km milage. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VILNIUS, LT - Reviewed by DAINA - 25 July 2019

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" i was charged for extra cost due to later pick up, knowing my flight was delayed for 4h. They have told me that the car i booked is gone since i didn't take it in time, and i have to pay extra for upgraded car. Was really disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by URH - 05 May 2019

" they try to charge cleaning fee also in case of normal usage of the car! the car had more than 14 damages (most of them not visible with the eye from normal distance) which shows that they try to overcharge damages to customers who are in hurry during the check out procedure. "

" fraudsters "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

PALANGA, LT - Reviewed by VYGANTAS - 07 December 2018

" Very nice service and everything was OK :) "

" Very nice Green Motion service and everything was OK :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by DAINA - 05 December 2018

" would not go for this company next time "

" The rules as were indicated in the contract while booking didn't follow reality. Fuel issue, was clear indicated in the contract Full/Full and i was surprised i got same/same, extra fees for cleaning, insurance issues, it was indeed sub-rent and in case of accident i was supposed to pay the damage and then request from you the amount. But this of course is my mistake not to check. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KAUNAS, LT - Reviewed by ANIS - 12 September 2018

" autoeurope need to verify the condition of those small renting company and update customer while booking not let them get surprised "

" first of all company worker works time as they want i was waiting over 30 minutes then when she comes she look at my drive licence she said this not valid how is that i am driving my car in same country i just renting car i my kain car isn repair service i need to car travel urgent matter to amsterdam then when she hear i am travel outside lithuania she said its not allowed while in my booking i write down where i am going she must be read that before confirm she show me document with condition i said sorry this you must show it in autoeurope.eu while booking not now when i need to start my trip in 1 hour ... anyway ended by cancel my booking and i have to rent card from her neighbour company at 50 euro by days witch not good from autoeurope to treat with no serious agency such GREEN MOTION ..... not recommend to any person to chose this company bad services "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VILNIUS, LT - Reviewed by EDITA - 29 July 2018

" I am not sure I will book a car with you any more due to my bad experience with the GREEN MOTION company that you have as a car provider. I even did not know that I was booking my car with GREEN MOTION as on your website it said LOCALS but not Green Motion company... I did not know I was booking with GREEN MOTION, as it said LOCALS on your website. If I knew I would have never booked a car with GREEN MOTION company, having in mind all the bad reviews and bad experience what other people have had. Do not understand either how a reputable company like yours - AUTO EUROPE - still can do business with such a scam company like GREEN MOTION.... "

" We have rented a car in Lithuania through your website and we have chosen "LOCALS" because of their good prices. But we have been cheated by the "LOCALS" (and it appeared to be a "GREEN MOTION" company covered under this name) at our arrival. We had to pay a double price at the Vilnius airport for the car rental. We have been told that we HAD to take full insurance for our car that cost us 70 Euros and deposit of 200 Euros cause we had a DEBIT card! Otherwise if we have had a credit card they could let us go with the part insurance but with 600 Euro deposit. Though we had a Credit card they have persuaded us to take full insurance anyway and told us if the car would get a little scratch we would be charged by more than 600 Euros extra for the damage. Then we had to sign a pile of different papers with all kind of different rules and requirements. We travel a lot but we have never seen anything like this before..... We could not even leave the car back without having any problem. The gate was closed and we could not enter the parking automatically like we have been told. We had to call GREEN MOTION for someone to let us in to the parking lot. We have never had anything like this with any other company.... "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9