Auto Europe
- North America
- Central America
GOLDCAR TURKEY CUSTOMER REVIEWS
- 6
- 6
- 6.9
- 6.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR TURKEY Car Rental Reviews
Average Rating for Goldcar :
ANTALYA, TR - Reviewed by PAVEL - 17 January 2021
" I contacted to you with my issue and autoeurope don't replied, maybe someone reading either feedback form in this firm. I am not happy, please contact me asap! "
" scammers work there. they themselves ride the rental cars and then write off all the shortages on customers. I had half a diesel tank instead of a full tank, I caught them by the hand on this and made them make a mark. But when I got home, they charged me money for it. they are scammers, you need to figure it out and return the funds! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ANTALYA, TR - Reviewed by LEONID - 24 November 2020
" everything was fine "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ANTALYA, TR - Reviewed by ROMAN - 01 March 2020
" everything quick and smooth "
" everything quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by MICHAEL - 13 December 2019
" See 3. "
" Hello, we booked a car with insurance D Basic Rental with Insurances, CDW, THP Fiat Egea or similar Compact 4 Door Car Manual With A/C At the counter I have been informed that the insurance booked through the broker (Auto Europe) is basic minimal and that I will have to pay for each damage case 1000 Euro! This was not clear to me at the time of booking on your website and was obliged to buy an additional insurance package which was higher than the rental fee from Autoeurope. This is a surprise to me and a way to rethink any booking through your site. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ANTALYA, TR - Reviewed by WEN LOONG ALVIN - 09 November 2019
" The perception is the rental agencies do not have much regard to autoeurope. My rental with rentalcars a week prior went very smoothly, whenever there is a difference in understanding, the rental agency always honoured the terms agreed with rentalcars and they settled among themselves. "
" Picking up There was 1 gentlemen who was manning the desk and it took more than 30 mins to serve the person before me. My own pick up took 30mins. On the booking, I was told the security fee was 600TL, however, at the counter it was raised to 3000TL as the rep wanted a deposit for the excess as well. Felt duped but without an alternative as it was already late. He offered to drop the deposit to 600TL if I took the insurance which cost 200TL. I did as I did not have sufficient credit on my card for the full 3000 TL deposit. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ANTALYA, TR - Reviewed by SINISA - 06 November 2019
" Hi, I had a reservation through your website. Voucher: EU17304925 at Goldcar. When we came at airport they didn't give us a car because we didn't have a credit card, only a debit card and cash. Please for a refund a money. Thank you and best "
" Hi, I had a reservation through your website. Voucher: EU17304925 at Goldcar. When we came at airport they didn't give us a car because we didn't have a credit card, only a debit card and cash. Please for a refund a money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ISTANBUL, TR - Reviewed by MUSAED - 04 November 2019
" Great "
" Everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by MEHMET ADIL - 04 October 2019
" I didint use Because i dosent credit card And didint pay back me "
" I didint use Because i dosent credit card And didint pay back me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ANTALYA, TR - Reviewed by RADU MARIUS - 20 September 2019
" Great price, smooth work, no problems at all. Great to use your service again next time. "
" great experience, friendly people. However the take over took apporx. 30 minutes, it should be somehow expedited. At return instead it took about 4 minutes - great job!!! - because I was a little bit in a hurry. The only thing that I would recommend to improve is to offer an extension of the working time in the morning at a reasonable price. They were however indeed there and opened at 06:57 - 3 minutes ahead of the schedule. They told me that they can come earlier if I request, but I found the price pretty high. It should be capped at maximum let's say 5% of the contract value for every hour ahead of the schedule. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by ADO - 23 July 2019
" Good experience, good, new car. Overall very satisfied "
" Good experience but for people travelling to Turkey would be nice to recommend to purchase local full insurance "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IZMIR, TR - Reviewed by MASAFUMI - 27 October 2018
" Auto europe made me a greate support for bad gold car desk. "
" Counter staff was very crasy to requier me to have another insurance. Very annoying! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
IZMIR, TR - Reviewed by PHILLIPP N. - 28 August 2018
" I have been renting cars at Izmir Airport for years and had never had an experience as the above mentioned. I will off cause make a specific complaint to Auto Europe demanding the repayment of the amount of 530,30 Euro paid. "
" I arrived app. 1 hour late due to being late in arrivel at Izmir Airport. They started by demanding a fee covering being late. They did not accept a Visacard issued by Danske Bank (The Danish Bank) even after i called the banks hotline and had the bank explain that it was the normal creditcard used in our country (it should apparently have been a special debitcard) and after talking with a lady at Auto Europe in Germany they refused to deliver the car (prepaid for the hole period) and informed me that the total prepayment was to be considered lost. I rented without any problems a car at another company for the in tire period. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ANTALYA, TR - Reviewed by CHIENCHIH - 26 June 2018
" Everything is fine except the insurance coverage. Apparently, the supposed super cover is not super cover at all. Auto Europe coverage is only in excess of 480 euro. I was misled with the catchy "super cover" policy. I ended up paying another 35 euro for additional coverage. "
" Everything is fine with Goldcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10