Auto Europe

  • EUROPE
  • FULLY FLEXIBLE CANCELLATION

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    Be fully protected during unexpected eventualities

    In difficult times, it's important our customers know they're fully covered no matter what happens. Auto Europe is totally committed to ensuring that you're totally safe and relaxed wherever you are in the world, and that starts with creating the right kind of products to protect you come what may. Our Fully Flexible Cancellation will safeguard you should something happen on the road. And despite being able to cancel your reservation gratis up to 48 hours before collecting your vehicle, this popular new product goes the extra mile and covers you right up to the time of pick-up. So don't let bad weather, airline strikes or any other unexpected eventuality leave you out of pocket. Be sure to opt for our Fully Flexible Cancellation when booking your next car hire with Auto Europe.

    Add Fully Flexible Cancellation coverage to my car hire booking

    Opting for our Fully Flexible Cancellation is a simple matter of checking the box during booking. You can do it yourself in just one click when completing your reservation. Please be aware that this exciting new product is only applicable to bookings completed up to 48 hours prior to pick-up. Please read the following T&Cs for full details.

    Auto Europe Fully Flexible Cancellation Terms and Conditions
    Fully Flexible Cancellation T&C

    All Rental Vehicle reservations made through Auto Europe may be cancelled for any reason up to 48 hours before the time and date the booking is to commence. You can manage your Auto Europe Booking here.

    If you wish to make a claim under the Fully Flexible Cancellation, please contact Auto Europe using the phone number and or email address on your Booking Confirmation. You should contact Auto Europe as soon as is practical following any incident that could give rise to a claim.

    What is Covered

    Less than 48 hours before your booking is to commence, or after you pick up your rental vehicle, this Fully Flexible Cancellation Cover will refund the total Rental Costs, or a pro rata portion of your daily booking price if you have to return your rental vehicle early, as a consequence of any of the following

    1.1 Travel Delay and Late Arrival.

    1.2 Strikes, including airline and air traffic control strikes.

    1.3Adverse weather, including snow, fog, frost, storm, hurricanes, and volcanic ash events.

    1.4Incapacity of the renter through accident, bodily injury or sickness.

    1.5 Incorrect or missing documentation and/or security deposit issues at the time of pick-up.

    How to make a Claim

    In case you need to cancel your reservation, please contact us as soon as possible and provide us with the reason for the cancellation. Our aim is to ensure that all aspects of your cancellation are dealt with promptly, efficiently and fairly. If you have any questions or concerns regarding the cancellation, or the handling of a refund, please contact:

    Auto Europe Deutschland GmbH
    Landsbergerstrasse 155
    80687 Munich, Germany
    Registration: Amtsgericht Muenchen HRB 149 828
    Email: aecancel@autoeurope.com