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FRANCE CAR RENTAL REVIEWS
Car rental reviews in France
France is one of the most visited tourist destinations in Europe. Paris, its capital city, leads the way with its tree-lined boulevards and trendy shopping districts. Rich in culture and history, Paris boasts lots of world-class museums and art galleries. Head to the coast, and Côte d'Azur seaside resorts such as Nice, won’t disappoint either. Picturesque villages, backstreet restaurants and fairy-tale cathedrals with castles - are but some of the beauty this country has on offer.
If you’re looking for a great offer on your next car hire, Auto Europe has been established since 1954, and has built long-standing working relationships with some of the very best car hire suppliers in the world. From standard car hire to luxury car hire and motorhome hire – we’re sure to have the right promotion and offer for you. With flexible cover and loads of extras to explore, you’ll find the right rental for your budget. Have a read of our France car rental reviews to see what others have said of our service.
AUTO EUROPE FRANCE Car Rental Reviews
Average Rating for Auto Europe :
PERPIGNAN, FR - Reviewed by PHILLIP - 17 September 2025
" Very good experience "
" All inter action with staff was excellent as was the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by KEN - 11 September 2025
" Unfortunately someone drove into us at night and drove off, leaving us to pay the excess. You should offer some form of umbrella insurance to cover excess, as alternative to caR hire company, who rip you off! "
" Unfortunately someone drove into us at night and drove off, leaving us to pay the excess. You should offer some form of umbrella insurance to cover excess, as alternative to car hire companies who rip you off! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RAOUL - 11 September 2025
" I returned the car in excellent condition (topped up petrol, no damage). This was confirmed by the reception staff. However, next day an amount of almost EUR 300 was charged against my credit card. I filed a formal complaint (no response) and called Auto Europe on both their Dutch and German phone numbers. Unformtunately they do not answer the phone. Eventually I had to request my credit card company to claim back the payment. I rent cars with them multiple times per year but apparently they do not appreciate my customer loyalty. "
" The car was not provided through Keddy but Europecar "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PARIS, FR - Reviewed by VIDMANTAS - 11 September 2025
" P.3. "
" There is too little information about where to return the car. The diagram is unclear, and the photos are not visible. When giving the car away, the employees can show with their hand that the area is upstairs, near the Hertz office. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LYON, FR - Reviewed by PIERRE - 10 September 2025
" Easy to find great value for car rentals "
" Friendly and efficient staff both at pickup and dropoff. Great vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN - 10 September 2025
" Very good! "
" Hello! It's been a few days since I returned the car and everything was fine! When will I receive the money that you blocked for me? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by EVANGELOS - 10 September 2025
" Excellent "
" Excellent . Congratulations to the guy when I return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JOSÉ - 08 September 2025
" It's not the 1st time I use Autoeurope. It mostly proposes the best deals. "
" Vehicle in perfect condition. Just disappointed I could not use the GPS with that BMW model (needs a BMW registration number). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAGMAR - 08 September 2025
" I aleays use Auto Europe as they provide me with a summary of many possibilities and car rental providers "
" Pleasant staff, efficient service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ANDREAS - 08 September 2025
" Working, a bit complicated interface "
" I was informed that vehicle is not filled up with gas. "take picture and show to staff on return" I was instructed. Done. On drop off staff sent me to counter. Waiting time say 45 minutes. Staff received the picture via Email and informed me "no worries, we will not charge" Since then i have been charged twice what I consider for gas, i have not received any information from Europcar / Keddy, they do not respond to Emails. So I lost Euro 220 as of now. Very bad attitude. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AJACCIO, FR - Reviewed by DENIS - 06 September 2025
" In Corsica Europcar says that if you return a dirty vehicle, they will charge you extra. It was never an issue in other car renting companies. The car will be washed anyway. It's not clear what exactly is considered dirty, how much do they charge and who decides it. So it's a hidden cost (for washing the car) for a customer and an extra stress, because when you're returning the car, you're probably going to fly home, and nervous about it too, especially if you are a bit late (there is always a traffic jam on the way to Bastia airport). So, if in this situation some Europcar employee will try to charge you extra, you are a total hostage of the situation. And he knows you can't argue forever. So that's an annoying uncertainty of the service. "
" I find it overpriced, but they always accept debit cards "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by ADRIAN RAZVAN - 03 September 2025
" Rental was smooth, easy and clear with Auto Europe. All informations was sent prior to rental. "
" Very slow personnel and not knowing what they supposed to do( Europcar it's the owner). System ( based on their tolds) who not communicating well with brokers. Trying to get money from you in all forms ( they have make a hold bigger than it was communicating by Auto Europe and when I told them they said that was an error and after 5 minute during witch the employee and his supervisor looked at an computer screen they said "it's ok, you're get the difference back in moments" but only after I return the car and 6 more days I received them, fortunately). "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by BRUNO - 03 September 2025
" It's always lovely to use Auto Europe. "
" Directions for pick up were complicated. Drop-off was slow and at a different terminal. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
NICE, FR - Reviewed by CRISTOFER - 28 August 2025
" Experience with Auto Europe was fine! I was surprised with the extra fees at the Enterprise desk and the downgrade (without explanation) and state of the vehicle I was provided. "
" My overall experience was underwhelming. What began as a reasonably priced booking quickly turned into a costly surprise, with an unexpected €270 in add-on fees--raising the total by over 75%. The vehicle itself was far from the standard I expected. We booked a VW Passat and received a much smaller Peugeot 208! The "equivalent" would have been a Peugeot 508. The downgrade was never explained. The interior had stained seats, and the exterior was riddled with scrapes and knicks. It gave the impression of poor maintenance and little attention to detail. Drop off was quick and hassle free! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MULHOUSE, FR - Reviewed by ANTONIS - 22 August 2025
" EXCELLENT "
" ALL GOOD / NEW CAR / VERY GOOD EXPERIENCE "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SALAH - 19 August 2025
" Very good deals as always "
" Staff very kind & helpfull, special thanks. But badelly Surprised by the interior of the vehicle not being cleaned and the fuel tank not being full, and since he didn't have time, as it was very late , I couldn't report it "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ANNECY, FR - Reviewed by ANDRE - 18 August 2025
" NA "
" Very good experience : new car, very helpful staff "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by BRIAN - 17 August 2025
" While the staff, Erin, was extremely polite, knowledgeable and spoke perfect English, we waited in line an one and a half before filling out the application. "
" It's a bit confusing. What does Keddy refer to. The car counter at TLS is neither Keddy nor Auto Europe but Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MAGNUZ - 15 August 2025
" Always very good to book by Auto Europe, easy and affordable. "
" Overall, good. But it took some time when PU even if it was not another customer there. They also forced me to wait until exactly the correct time for PU before they handled over the key, even though everything was sorted out 15 minutes before. And I had anyway paid for five whole days, and used just 4,5 days. But except that, everything was good. Very quick return-back service. The guy came out, took the key, and that's it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by RADOSLAV - 14 August 2025
" Why can't rental companies provide the vehicle I've chosen? 'Or similar' is not always that similar. Renault is not Volvo. "
" The car could have been cleaner outside. How do you see any scuffs etc. if there is dirt/dust on the vehicle? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by MATTHEW - 13 August 2025
" See above "
" The staff was adamant that your (Auto Europa) insurance (with excess of $1100) would not cover many situations. He basically said you have NO insurance whatsoever. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROMAN - 06 August 2025
" Auto Europe is useless after reporting the case "
" This is the worst experience of renting car in my life. The staff at the counter just ignored my voucher of auto Europe and recalculated the entire price at counter rate and illegally took a money from the card. The case has been submitted to the police! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by GEORGE - 05 August 2025
" We have rented a car on May, 30 for a 10 day period at the cost of 282.72 EUR (including appropriate local sales taxes; fire insurance, collision damage coverage and theft protection). At the time of car pick-up additional surcharges of EUR 361 were perceived, without clear explanation regarding what they involve. Furthermore, it was mentioned that out of the withdrawn amount of 361 EUR, 100 EUR are going to be credited back as they constituted a deposit (which up to date I have not yet received). "
" We have rented a car on May, 30 for a 10 day period at the cost of 282.72 EUR (including appropriate local sales taxes; fire insurance, collision damage coverage and theft protection). At the time of car pick-up additional surcharges of EUR 361 were perceived, without clear explanation regarding what they involve. Furthermore, it was mentioned that out of the withdrawn amount of 361 EUR, 100 EUR are going to be credited back as they constituted a deposit (which up to date I have not yet received). "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by RAPHAEL - 02 August 2025
" We love the comparison function and vehicles selection, insurance is affordable. "
" At droff off, the agent told us he would charge 60€ to clean the car, there was nothing except a bit of dry grass on the floor (it was so ridiculous, we took pictures), and asked why and the agent just smirked and said I am the manager so I decide...pretty shocked by this reaction, in the end we were charged 84€ including an additionnal 10€ for another driver (we had already paid 130€ at pick up for this...instead of the 121€ max in our auto europe contract...) so lots of unjustified charges, we make us think again before renting with Amalo. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NANTES, FR - Reviewed by PHILIP - 02 August 2025
" Easy to use website with excellent pricing!! "
" Friendly efficient team! On site and petrol top up at the entrance. Highlyrecommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by EDOUARD - 02 August 2025
" Easy and best prices "
" Good experience, new car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DESISLAVA - 01 August 2025
" I am satisfied. "
" Everything was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BÅRD BREDRUP - 29 July 2025
" Good overview of prices, companies and cars "
" Pleased "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ALEN - 28 July 2025
" all ok "
" all ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by VIKTOR - 28 July 2025
" fast, professional, helpful "
" Subject: Formal Complaint – Downgraded Vehicle, Poor Service and Missing Return Confirmation (autorope voucher #EU22657173 Reservation details: We booked a VW Passat or similar (SDAR – Standard class, automatic, A/C) via AutoEurope. At pick-up: The counter agent asked numerous unclear questions (including how many people would ride in the car) and ultimately assigned us a Renault Arkana. When we objected that this was not the class we reserved, the agent insisted it was an "upgrade", stated there were no other cars, and told us we could "go to another branch" if we were unhappy. Vehicle class downgrade: According to the ACRISS classification, SDAR = Standard class (first letter "S"), whereas the Renault Arkana is typically coded CFAR/IFAR = Compact/Intermediate SUV (first letter "C" or "I"). "C/I" is below "S" in size/price hierarchy, and the Arkana was less comfortable for our needs. This is therefore a downgrade, not an upgrade. At return (25 July): A different Enterprise employee was smoking in the garage at the return desk. When I asked for a signed document confirming the car was returned in good condition, she said the contract was closed and that confirmation would be emailed. No such confirmation was sent. This was our first negative experience after many rentals via AutoEurope. We request that Enterprise: Refund the price difference between the SDAR class we reserved and the lower class vehicle we received (or provide equivalent compensation). Send written confirmation that the contract is closed and that there are no additional charges. Address the unprofessional behavior (rudeness, smoking in a work area) at the branch. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by PETER - 27 July 2025
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN - 27 July 2025
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALEXANDRE - 27 July 2025
" All good "
" I didn't have the vehicle ordered on the website. I got same category vehicle. This is very annoying. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by YEHUDA - 23 July 2025
" Everag "
" We have to wait almost one hour to open the contract average "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PARIS, FR - Reviewed by SVAJUNAS - 23 July 2025
" Since there were some problems returning the car, or rather, until we found a place to return the car, at Roissy-Charles de Gaulle Airport, and we were almost late to drop off our luggage, there was a lot of stress about renting a car at its final destination. But in general, I am satisfied. We received the car with only 4,000 km of mileage, it looked like a new one. Next time, we will just have to choose a car with a more capacious trunk, because the stroller fit, but it had to be placed there with certain nuances. Also, we received the car not with a full tank, unfortunately one division was missing from the full tank indicator, but I didn't have to argue with the Hertz employees about that, because it took us 2 hours from getting off the plane to leaving the airport with the car with a one-year-old baby... We just wanted to get to the hotel as soon as possible. But here after 6:00 PM, the problem is understandable. The Hertz employee worked flawlessly. There was a problem with the clients who were "slow" :) "
" Since there were some problems returning the car, or rather, until we found a place to return the car, at Roissy-Charles de Gaulle Airport, and we were almost late to drop off our luggage, there was a lot of stress about renting a car at its final destination. But in general, I am satisfied. We received the car with only 4,000 km of mileage, it looked like a new one. Next time, we will just have to choose a car with a more capacious trunk, because the stroller fit, but it had to be placed there with certain nuances. Also, we received the car not with a full tank, unfortunately one division was missing from the full tank indicator, but I didn't have to argue with the Hertz employees about that, because it took us 2 hours from getting off the plane to leaving the airport with the car with a one-year-old baby... We just wanted to get to the hotel as soon as possible. But here after 6:00 PM, the problem is understandable. The Hertz employee worked flawlessly. There was a problem with the clients who were "slow" :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by HANNES - 22 July 2025
" It was very difficult to find the pick up location. It wasn't clear that it wasn't located on the airport, and the instructions I got on how to find it were wrong. "
" It was very difficult to find the pick up location. It wasn't clear that it wasn't located on the airport, and the instructions I got on how to find it were wrong. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by SEBASTIEN - 21 July 2025
" Very bad "
" I bought a gasoline refill but when I took the car I understood tank was empty and battery was 0%. We almost ran out of gas right after leaving the parking lot. no windscreen water fluid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NANTES, FR - Reviewed by PATRICK - 18 July 2025
" Generally good. "
" Repopulated details should be used. Too long for check in. Staff inputting details into computer. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ANDREAS - 13 July 2025
" Good! "
" I lik'd it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by XAVIER - 12 July 2025
" Great "
" Didn't get any documents from there... seems e-mail was not correct "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by PABLO - 11 July 2025
" The distance from the airport arrival terminal to the rental offices are too long "
" The rental offices are too far away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALAIN - 11 July 2025
" Auto-Europe being an aggregator, success depends who they refer you to. With Europcar, things were good, but other experiences through AE were abysmal (e.g. Enterprise Montpellier or Alamo Frankfurt Airport). And when things went bad, AE was nowhere to help "
" Car had a few issues during our trip (loss of pressure in a tire, headlight with error messages "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BIARRITZ, FR - Reviewed by TURLOUGH - 07 July 2025
" Very helpful staff - had to extend booking by one day and was no hassle at all, staff great "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AIX EN PROVENCE, FR - Reviewed by DAVID - 05 July 2025
" Hassle free pick-up "
" No surprises "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TIAGO - 02 July 2025
" I think autoeurope provides a great service. Thank you. "
" I think 90 eur a day is expensive but everything worked smoothly and in a positive manner. In the delivered, the park has no narrow passages... But it was ok. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTOPHER - 01 July 2025
" Excellent booking "
" Smooth transaction, was a bit busy at CDG airport office, had to wait quite a while. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IVO - 28 June 2025
" My order was with Keddy, but in practise it is the same as Europcar. While arriving to the counter of Europcar/Keddy their IT-system was down and all the people in the line had to wait 1.5 hours for it to be restored (17 people waiting before me). I had booked car with automatic transmission, but they did not have for my ordered car category. They offered much more expensive MB instead which I would have needed to pay extra, or, as they said, I needed to wait until one arrives (after 1.5 hours already waiting?). Hence, I needed to take the manual one. "
" While arriving to the counter of Europcar/Keddy their IT-system was down and all the people in the line had to wait 1.5 hours for it to be restored (17 people waiting before me). I had booked car with automatic transmission, but they did not have for my ordered car category. They offered much more expensive MB instead which I would have needed to pay extra, or, as they said, I needed to wait until one arrives (after 1.5 hours already waiting?). Hence, I needed to take the manual one. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by MATHIAS - 25 June 2025
" Easy to rent "
" Easy rental, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GABRIEL - 23 June 2025
" We had a good experience. The car new, but a more unknown type. It was fine. Only bad experience was with the child car seat. They are in a very bad condition. I would not rent one again. I would consider other options. "
" We interacted only with Europcar not Keedy. The car rental service works well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GUDMUNDUR - 23 June 2025
" good service, nice car and friendly staff "
" very easy to return the car at the airport, quick service which is important when you are going to take a flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by IVAN - 20 June 2025
" Will recommend for sure "
" Perfect service - on time, quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PHILIP TREVOR - 18 June 2025
" Excellent as usual "
" I was disappointed when we dropped back the car that the attendant pointed out 3 very small scratches on paintwork/wheels. Luckily we had video from pick up and could validate they were there at pickup, but they were pretty small so would not be picked up individually without very close examination - otherwise everything was a 10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KAISA - 17 June 2025
" We use Autoeurope during our travels, it's a concept which works perfectly. "
" They advised locally about insurance self risk which was helpful in our case. The return of the car went super smoothly and in general service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PLAMEN - 15 June 2025
" Highly disappointed from Europcar "
" I was charged 159 eur for a 2-5 cm scratch on the bumper that I didn't notice when I took over. Plus additional 87 eur damage admin fees "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
AVIGNON, FR - Reviewed by ROSANNA - 13 June 2025
" I've been using AutoEurope for over 30years (when it was Kemwell auto) and I've always had excellent experience. this time around there was confusion on June 9th when I contacted AutoEruope to ask if it was possible to arrive earlier at the EuropeCar to pick up vehicle. I was told I could arrive up to one hour before. I arrived at Europecar at AVN TGV at 17h15 and I asked how long I had to wait for the vehicle and they informed me for 18h30. I did not want to wait...so they suggested an upgrade to diesel car available immediately for an extra 17€ so I took it. I signed 3 copies of a EuropeCar contract which they held 650€ on my CC. I returned the car the next morning...(barely 12 hour usage). I did not receive my invoice until Wednesday and the unblocked amount on CC until yesterday. I called AutoEruope this morning because since I had already paid a deposit when I rented the car on 30 May, I wanted to ensure that I wasn't going to be double billed by AutoEurope and EuropeCar :-) I explained my situation to the CS agent and she provided me with the answer I needed to hear. I'm writing to you because It's important to always highlight the EXCELLENT customer care that one receives from your agents! I spoke to a girl with an Australian accent who was attentive, pleasant and calm and we had a very good laugh at the end of the conversation. I would like for you to extend the 10/10 for the excellent care I received from your staff. I phoned around 10h30 CEST from Switzerland. I work in HR and have recruited many staff and I know the importance of giving great feedback to inspire and motivate others. Well done AutoErurope! Have a wonderful day "
" all good ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by ALAIN - 13 June 2025
" I have used Auto-Europe before, there have been little issues here and there, but nothing of this scale. Yuou should really reconsider your partnership with Alamo, at the very least with their Montpellier location. "
" Care was not available at booked time, had to wait 6 1/2 hours (from 10:00 to 16:30) until we could get it. We had reservations for a show which we missed due to the delay. The whole planned long week-end was ruined. The car was sort of clean (supposedly they couldn't do a thorough job because we were in a hurry. We returned the car 3 days ago, we are still waiting for the final drop-off documents "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BEAUVAIS, FR - Reviewed by GEORGIOS - 12 June 2025
" Very satisfied, good prices, clear terms "
" Very good experience, I liked very much that the car was exactly the model I had choosen and not "a similar". This is a good reason for me to select a company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by CALVIN - 12 June 2025
" See above "
" Vehicle requested not available. Received less expensive vehicle and promised compensation for issue and did not receive upon return of vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NICE, FR - Reviewed by LYLE - 12 June 2025
" good "
" AutoEurope misleadingly sells auto insurance without explaining before hand what the implications of the purschase would be (if there is a claim it is made through AutoEurope and not through the rental car company - in other words if I purchased insurance directly from the car rental company if there is a claim it is taken care off directly and easily by the car company; to buy through AutoEurope I would first need to pay the car rental company for damage and then make a claim to AutoEurope; I would suggest that Auto Europe clarify he options and implications; when I got the Gold Car counter it was explained to! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by FADIME - 11 June 2025
" I really thought I had done all the right things when I booked through your company. Can you tell me what went wrong? Is it true as claimed by the person in Gold Car Counter that Europa Car is lying to the customers about insurance and liability? I ticked on the necessary fees for coverage as it was my first time but this was apparantly on false marketing from your side according to Gold Car representative. But apparantly when sharing my experience with others they all had similar experiences when hiring and picking up cars in Nice airport that they always ended up paying extra fees on false claims and manipulative talk. "
" First of all the person at the counter charged me more than the total of the rental fee. Second she claimed i had no insurrance which was untrue but she kept on with negative claims that it was typical for companies like Auto Europe to not be transparant about these issues, making us belive we were covered when not but I knew that I had made sure of this when booking the car as i t was my first time and i did not want to take any chances. she spoke really fast and in poor English, it was getting late and with a long drive ahead of me, I ended up paying and was left to get my car on my own. Only to dicover that the car was parked dangerously close to the wall that I had no choice than to ask two workers for help to get the car out of the booth as I risked damaging the that i was unfamiliar with. They too were worried about by the way it was parked. It took them half an hour to start the car. We couldn't make the gps and bloototh to work, at that time I had lost too much time to go downstairs to the counter to ask for help since my experience with the person at the counter had not been good. It is sad, I was really looking forward for my first car hire and it ended up being a really stressful experience, for what reason?? Greed? just to get more money out of me ? "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PARIS, FR - Reviewed by PLAMEN - 10 June 2025
" No issues. "
" The staff refused to start the registration process 45 minutes before the start of the rental time. We asked to start the process as it takes time fill all the documents, etc. but the staff at Paris CDG airport mentioned a few times that if the rental was with them, the wouldn't be any problem to start the process earlier but now that the rental is with outside company - they cannot do anything. When we started filling up the documents, etc. it took the staff 45 minutes. So we were supposed to pick up the car at 6pm but in reality we picked up the car at 7pm. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LINA - 07 June 2025
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEO - 05 June 2025
" I have always been pleased with your service and prices. Sorry that Keddy was so terrible and used a scam with the fuel. "
" I was very disappointed with Keddy - had to wait 45 minutes to pick up car and was told it would have been faster to book direct and not with Autoeurope. I filled the car with fuel before dropoff (and only drove 96 Kiliometers) but was charged 59.55 Euros to refill..they claimed 8 Liters ..but I had filled 5 liters and could not add more .I will never again use Keddy or Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CATALIN DORIN - 03 June 2025
" - "
" I am very satisfied with the services provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REIMS, FR - Reviewed by REYNOLD - 03 June 2025
" All was good. "
" It all went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KEVIN - 02 June 2025
" Once again, hassle free car rental "
" Found a very clear and visible notice on the counter that we should go directly to the parking lot. There we found their staff who immediately gave us an upgraded (and brand new) vehicle. We were out of there in less that 10 minutes. Drop off was a breeze too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PATRICK - 31 May 2025
" Car was excellent. "
" When I went to collect my car at the appointed time there was nobody there to give me a car. A phone number was made available to contact someone. Nobody answered. Staff arrived about 50 mins afterwards. I did get an upgrade as an apology though. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ELTON - 30 May 2025
" When i will be back i will defenitly choose again thrifty "
" Wonderful staf. Car was perfect. We enjoied our trip. Thank you guys for making it easy. I will recommend to my friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - 29 May 2025
" None "
" Your instructions about where in terminal 2 to pick up the car were wrong. The hertz car rental position has changed, now at 2E/F "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVOR - 24 May 2025
" The position of the broker has not a full control in the process. "
" The booked car was not available. They claimed that they were having a replacement. At the end I took a smaller car then booked, for the same price. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MARSEILLE, FR - Reviewed by MURRAY - 23 May 2025
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JURGITA - 22 May 2025
" - "
" I was cheered by adding 1 extra rental days although I provided all documents confirming the charge was not true. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MONTPELLIER, FR - Reviewed by ALAIN - 15 May 2025
" Everything was smooth and I felt supported by both Auto Europe and Avis "
" Friendly and professional staff at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by SHEILA - 13 May 2025
" Have always had a very good experience in booking my car hire through AutoEurope. Would highly recommend. "
" Very friendly and helpful staff in Carcassonne "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RENÉ - 12 May 2025
" It took to Long time to g'et the car in Montpellier "
" Vers nice and new car "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VAHE - 10 May 2025
" very nice "
" very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MICHAEL - 08 May 2025
" Normal service, as you expect "
" The car was not so clean, but was in very good condition and I enjoyed driving it. I would have preferred to have the signed contract with pickup not after drop off, as other agencies normality do. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by DORON - 07 May 2025
" we came to take the car in one day delay, and you forced us to pay twice for that. "
" they were not clear. didnt help with a problem i had, and were only trying to get more money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by BRENDAN - 02 May 2025
" Excellent "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by PETER P - 01 May 2025
" Not great, just seems to be paying additional payments for the rental. A full payment when you pay online is not always the case "
" No Happy with additional charges ( Additional Vat payment) , if we wanted to drive in Spain for one day - awe were told we needed to pay for 4 Days "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by THOMAS - 01 May 2025
" Top much time waiting for beeing pickles up and too crowdy in the bus under transfer to airport. "
" Problem with transfer it was not clear on the website where to be pickles up at airport Marseille. It was not clear that the car hired not was availble in the airport. You must make it clear at the webside. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by DANIEL - 24 April 2025
" See above "
" Did not receive the right vehicle. Specifically reserved a large premium SUV due to number of passengers and luggage, but received a small SUV instead. Made the trip much more uncomfortable and nearly impossible to fit luggage (we had bags on our laps...). "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by ERIKA - 21 April 2025
" La voiture était dans un état lamentable "
" La voiture était dans un état lamentable J'ai pris des photos tellement c'est une honte de louer cela à ce prix là. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PARIS, FR - Reviewed by ALBERTO - 17 April 2025
" in general I am very satisfied about autoeurope booking system . I only suggest to be much more clear on the insurance policy provided through autoeurope. The customer has to be clearly informed that the he will need to manage issues with autoeurope and not automatically with the rental company. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GAZMEND - 15 April 2025
" Nice expreience "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by LUBOMIR - 09 April 2025
" Let's do it next time. "
" It's not big but I hope we will use your car again. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by EARL - 06 April 2025
" The car was a nice hybrid but not clean at all. It was clear that no attempt was made to wipe anything or vacuum. Also, the windshield wipers needed to be replaced, as they didn't work well when we needed them during our trip. "
" When picking up the car, the agent led us to believe that we were being offered an upgrade for free, which has happened before. After taking the time to figure it all out, she told us it would cost 30 Euro more a day. We went back to our original reservation but by then, had wasted a lot of time. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PARIS, FR - Reviewed by ELAD - 05 April 2025
" Easy to compare and place an order "
" Very long waiting line in pick up, no one at the drop off. Very friendly service at the counter Nice car "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by VLADIMIR - 29 March 2025
" Car was w/o winter tires and this wasn't stated during the order "
" The counter guy was exceptional "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by KRISTOS - 28 March 2025
" Positif until the drop off "
" Positif . But the damage is irrelevant and I don't understand the claim "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IAN - 26 March 2025
" Xxx "
" Pick up was somewhat difficult due to the office being some distance from the garage at Montparnasse. Drop off was a nightmare due to the poor signage and multiple parking stations. We drove in & out of 2 wrong parking stations, then left the car to walk to the office for directions to the entrance. The sign was tiny and very hard to see when driving in traffic. Would never use this location again and likely not rent a car in Paris. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CANNES, FR - Reviewed by ULRICH - 26 March 2025
" Everything OK "
" Nice people and clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GVIDO - 25 March 2025
" Allok "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by IAIN - 25 March 2025
" Overall good. Car quality was particularly high. "
" Good car with winter tyres as booked. Collection was easy though there was some unrecorded damage that had to added to the damage report before leaving. Return was easy though no-one was present to give a receipt meaning I had to use pictures. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by GOKHAN - 24 March 2025
" Thanks to AutomEurope's and Enterprise's compaigns I was able to secure a premium car at a very reasonable price. I recommend both Auto Europe and Enterprise to all people asking me about car rental. "
" Very fast pick-up and drop-off. Friendly, helpful counter staff. Thanks to rentğng a premium car, the pick-up location is very close to the counter. The vehicle was clean and in good condition. Partly due to the credit card company the security deposit on the credit card was removed seconds after the drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by SVEN - 18 March 2025
" No specific commentys. Reservation went easily and quickly. "
" Dealing with Alamo was quick both when picking up and returning the car. Everything went smoothly and was pleasant. Unfortunately, the car itself was not in the best condition. Technically everything worked, but the interior of the car was stained and not pleasantly clean. I have a little complaint about this. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALEKSANDR - 14 March 2025
" A very good experience in total. "
" Booked a medium car with automatic transmission, got BMW 420 Coupe instead. Good job, Budget! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NELSON CHRISTIANO - 13 March 2025
" The price was quite high for a short period of time I purchased full insurance and the person at the counter told me they knew nothing about it and having car protection through auto-Europe was risky and not recommended "
" Car was delivered to me dirty. Otherwise person at the desk was very polite and helpful "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by ARGYRIOS - 13 March 2025
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by IOANNIS - 12 March 2025
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by JOAO - 11 March 2025
" The only small complain would be the car windows that were a bit dirty "
" Very happy with the experiences. Everything went smoothly and without surprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by JOSEPH - 09 March 2025
" Smooth booking. No hiccups!! Thank you "
" Smooth pick up. Fairly new vehicle provided. Keys dropped off in a box as it was very early morning but got response and receipt confirmation within an hour. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IGAL - 07 March 2025
" The site is good and easy to use. But you should be more accurate with the vehicles the suppliers have to offer in each point. "
" I reserved an economy class car not only for a lower price but mainly because I wanted a compact or medium car. As i spent my visit in Paris and around i wanted an easy car for parking. I got a quite big SUV saying "we don't have a smaller one". It is not an upgrade ! I don't like that attitude. Hertz is big enough to keep some more vehicles to fulfill the customer needs and correspond to the reservation class i asked for. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by GUY - 03 March 2025
" good car, courteous desk personnel, quick return process "
" everythink ok. However, I noticed in the Goldcar car park that there was lots of brand new MG. I was lucky not to have one this time. As a European, please note that I strictly refuse to rent a Chinese car. Next time I book, I shall make sure it is not a Chinese car, otherwise I shall use another operator. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ADRIANA-CRISTINA - 02 March 2025
" Stuff in Avis were perfect, me, I was having problems in handeling a too modern and big car in new country. "
" The rented cars should have all a type of navigator that is not dependent of the phone you use, so that shouldn't be a criteria in choosing the car. Also, there still exist some traditional drivers as me, used just with manuel and not automatic system .. sometimes it is difficult to adjust in new country with so many new and modern things ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by CHAKI - 28 February 2025
" Not satisfied "
" Not satisfied "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PARIS, FR - Reviewed by IVO - 27 February 2025
" Fast and friendly service. Both on receiving and delivery (thanks to Thierry). "
" Fast and friendly service at the counter. I explained my needs and got flexible and friendly adjustment free of charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by MARCEL - 19 February 2025
" x "
" x "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PARIS, FR - Reviewed by MARC - 06 February 2025
" good service even if the place of the rental office is not easy to find "
" the online checking didn't work "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by DAN MARIUS - 06 February 2025
" car was good "
" I rented from Thrifty, but there was no Thrifty sign in sight. Actually, it was none! I was stressed and people from other car rental companies did not know where to send me. Eventually I realized that Hertz was in charge, but I thought a Thrifty sign would have helped better my research. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by BRENDAN - 05 February 2025
" Everything went as expected. No surprises "
" Excellent service - thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by YEHUDA - 02 February 2025
" Very "
" Very "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by DOV - 29 January 2025
" Je nai pas recu la voiture l'agence qui ne devait pas etre ferme s'est retrouve sans aucun agent et j'ai du prendre un taxi a 70 euros et le lendemain relouer une voiture dans un autre aeroport proche de mon domicile avec un autre taxi et europcar m'a surtaxe a cause de cela c'est vraiment in scandale j'attend d'etre rembourse entierement et dedomage "
" Je nai pas recu la voiture l'agence qui ne devait pas etre ferme s'est retrouve sans aucun agent et j'ai du prendre un taxi a 70 euros et le lendemain relouer une voiture dans un autre aeroport proche de mon domicile avec un autre taxi et europcar m'a surtaxe a cause de cela c'est vraiment in scandale j'attend d'etre rembourse entierement et dedomage "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
CLERMONT FERRAND, FR - Reviewed by DALLAS - 23 January 2025
" As I said, it all went extremely well except when we tried to return it. Our car that we picked up in Clermont-Ferrand was brand new, with only 13 kilometers on the odometer. Very nice. "
" Everything was great, until we tried to find the return by the Gare du Nord. Europe car should tell you precisely the drop-off point on the reservation, rather than just saying "Gare du Nord"... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LYON, FR - Reviewed by DAVID - 21 January 2025
" See above. "
" Wasted time finding shuttle, took 1.5 hrs to get our car (it was busy and the one agent was slow). Wait for check in, wait for shuttle. Despite delays staff were friendly. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LYON, FR - Reviewed by JEAN-PIERRE - 14 January 2025
" Service provided by Auto Europe was as expected. Efficient, competitive with good communication to all parties. "
" I did rent a Premium SUV with winter tyres. This requirement was of high importance as I was going to my house located at some altitude in the alps. Counter staff brought the car and explicitly stated the model was chosen to fulfil my requirement of winter tyres. I drove to my place and park the car down to the carport. It was unable to climb the slope to the road because that car was equipped with normal tyres that has no grip by minus 8 degree. I had to call Sixt assistance countless time and it tooks 2 days to sort out the issue and get a replacement vehicule. Conclusion: - 2 days of holidays lost - SIXT put their client live at risk and provide vehicule that are legaly not authorized to drive on mountain area during winter And I rented a premium SUV and ended with a Peugeot 308. Experience wise, in competition for the worst service of the year. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GRENOBLE, FR - Reviewed by HEE YOUNG - 10 January 2025
" Booking was with full insurance. I do not understand why the counter staff added another new insurance to my booking and not telling me the additional charge till I saw the agreement! "
" I think you, Avis Budget, only consider what the customer was wrong but not the staff. There were many things that the staff was wrong at the pick-up time. - requested to sign it without showing the rental agreement, - not given the time to review the agreement by customer - added additional items that the customer has not requested - did not explained the additional charge even though it is added - not mentioned that the rental agreement is sent to my email address - poor understanding of English, pretended to understand, I said I already have a full insurance with my booking. Only one thing, that I was stupid, is that I believed the staff's word and did not ask to show the agreement. So, I had to pay additional about 400 Euros! Great, Avis Budget !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by MARIO - 08 January 2025
" The charge me two time the amount on my credit card so need to wait more of 10 days to use my credit card they affect me "
" All good wonderful "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by YUJUN - 08 January 2025
" The agency told us to rent a car directly with them is much cheaper and auto didn't give us any protection rights if the agency did not offer the similar car "
" We have required Nissan Qashwait. The agency refuses to give to us and ask we pay extra 30 Euro per day to get the similar car. They insist the car we want is not available even though we paid about few weeks in advance. Then the car is not working so the agency give us the car we initially wanted. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LILLE, FR - Reviewed by RICHARD - 08 January 2025
" HOWEVER, I will never be renting an EV for a trip again. We faced tremendous difficulties trying to charge it because there was no RFID dongle and many stations we tried to use required some sort of membership. Furthermore, the Peugeot e-2008 is absolute rubbish on battery life and range. It was a very stressful driving situation. "
" The rental company was very efficient. Pick up and drop off was smooth. There should have been a RFID dongle to use at charging stations. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by VICTOR - 07 January 2025
" I rented an "Intermediate SUV" for a ski trip, expecting snow tires. The provided vehicle, a Renault Arkana, only had all-season tires, making it unsafe for winter driving. I encountered significant difficulties and was forced to rent a replacement vehicle from Europcar at an additional cost of 4k euros, losing the fees paid to Auto Europe. Your website does not offer an option to select vehicles with snow tires, leading to this issue. I request a full refund for the unused portion ~600 euros. "
" Alamo was unable to provide me with a suitable SUV equipped with winter tires in Geneva, despite being less than 30 minutes from the mountains and during the winter season. They offered no viable solution, citing their inability to assist due to my booking through a third-party broker. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by ADRIAN - 06 January 2025
" Super! "
" Super! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by PHILIPPE - 05 January 2025
" Not a good one "
" We arrived ahead of reservation time and enterprise refused to deliver the car ( for 50mn ). I called your call center in order to secure the authorization without success . We had to wait the exact time ( stupid ) . Also the car was not clean , doesn't have full petroleum and no water in the clean window system ! Nobody was at the delver parking lot! Zero for the service "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
LYON, FR - Reviewed by KRASSIMIR - 30 December 2024
" Only setback I received car which is bigger than I booked "
" Very friendly, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by BOJAN - 18 December 2024
" Auto Europe has good deals and has affordable insurance. "
" At pickup it is not possible to check the vehicle before signing lease agreement, because vehicle is 15 min walk from the office. It is not possible to note down existing damage and enter it into agreement. At drop off they wanted to charge me 1200 EUR for pre existing scratch which is both too expensive and not fair. A lot of emails had been exchanged until they accepted video as proof of existing damage. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by ADRIAN - 15 December 2024
" Super!! "
" Super!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEIF - 14 December 2024
" Cheapest price ever "
" Pickup and returning has never been easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by YEHUDA - 06 December 2024
" i got a very good car with the best service "
" i got a very good car with the best service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by HECTOR - 05 December 2024
" Ridiculous nit picking by Thrifty. Won't book them again. "
" Upon returning the car the agent identified a TINY scratch at the edge of one of the tire rims (that I am CERTAIN I did not cause) and claimed it was new. Charged me €95 euros. Then when I got the final statement they also added a €50 admin fee. Ridiculous. I'll get it back because I bought your insurance but still ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IGAL - 22 November 2024
" Bottom line - very Good "
" All in all, I was quite satisfied with the service and the car. I had 2 issues. A minor one was when i came to pick the car. The computer had some problems, so the contract was filled entirely by handwriting. The main issue was as they didn't have many cars to offer, so I got a huge upgrade which is nice normally. But the car I had to take was a very big SUV which is not what you want in places like Paris or any city center. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by GYORGY - 20 November 2024
" Crossborder charges at Rentscape should be clearly indicated in advance "
" They charged extra for crossborder travel which was not previously indicated. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by ERIK - 14 November 2024
" Car was dirty and with damages. We had to pay extra money if they do not accept debit cards? Why we have to pay extra anything if they have old payment method system in 2024 year? The goldcard stuff wasn't super nice and she didn't offer any other options for us. "
" We had to pay extra money for insurance, as they do not accept debit cards. Why we have to pay extra something if they have old system in 2024 year? She wasn't super nice and she didn't offer any other options for us. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PARIS, FR - Reviewed by ANDREI - 12 November 2024
" Everything were easy. Although I would really appreciate it if you could add instructions of how to get to the specific car hire office - it was somewhat to hard findings it. As well as to mention the point of dropping off the car. It would be extremely helpful! "
" It was a very smooth renting experience, starting from picking up till the return. Only one thing - the car was not clearly washed, it slightly spoiled the whole impression from the rent. Because streaks and dried drops were visible through the passenger window. As well as there are several traces of bird droppings on the car hood "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALEXANDRU - 12 November 2024
" Was a very good experience. Even though the car model I opted for was not available at the time of pick-up, I received a model that was very much to my liking. "
" Was a very good experience. Even though the car model I opted for was not available at the time of pick-up, I received a model that was very much to my liking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by BENOIT - 12 November 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHOI WAH - 08 November 2024
" Always given a great price with full cover of insurance, so it is convenient and no need to buy additional . "
" Quick pick up and quick return with the car, within 2 years (I think). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HERMAN RUDOLPH - 06 November 2024
" See above: bad service from goldcar "
" Had to pay full insurance what I already had done because of insufficient amount on my creditcard "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by RUSLAN - 06 November 2024
" I am finding it impossible to contact you for support after 6 pm, even though I should be able to contact you if there are issues when collecting a car. "
" The car is given at a class below. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NICE, FR - Reviewed by IONUT EMILIAN - 06 November 2024
" Car has extremely high fuel consumption and a very small fuel tank capacity. "
" Car was dirty inside. Nav system made only for Apple device users, I could not connect my Samsung phone. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BEAUVAIS, FR - Reviewed by ADRIAN - 01 November 2024
" Everything was Ok "
" Everything was Ok, yet the Corrola I have chosen was different than what they give , Yaris Crossover "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CAROLYN - 20 October 2024
" Terrible customer service. I will dispute any charges against my credit card. "
" The initial car developed a check engine light about halfway to my destination. Got it swapped out with a different car which developed a "add oil" light after 2 days. Got that fixed. But the major problem was that the car got hit while parked in a legal parking space in Henrichmont. I contacted AutoEurope to tell them and they informed me I had to contact the local police, which I did as soon as my friend (who speaks French) got back that day. We spoke with the police who said they did not take reports on an accident that they called "amicable" (the other party admitted total responsibility and filled out the proper paperwork. Upon returning the car to the Charles deGaulle airport, I pointed out the problem, the man took my accident report, told me everything was fine and to leave, which I did. THEN I got an email telling me to fill out the report - however, Avis already had the report. I went back the next day to speak with a manager. He wasn't available, but the agent told me he would send me an email within an hour. Two days later I still don't have any communication. I WILL NOT PAY for the accident - it wasn't my fault, the police were contacted (I have the name and phone number of the officer) and AVIS HAS THE REPORT - THEY TOOK IT FROM ME WHICH HAS ALL THE OTHER PARTY'S INFORMATION. I am completely stressed out - this is ruining my vacation and I want this resolved. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by NIKOLAOS - 20 October 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by NIKOS - 17 October 2024
" Excellent overall experience. No further comment "
" Quick and efficient delivery process. Excellent vehicle condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MICHAEL - 11 October 2024
" Very good app but one thing is strange: I booked a car 3 months ahead because I thought I would get the lowest price. But when I checked 3 weeks before departure (just to make sure) I found out the same car was 25% cheaper!! So I cancelled the first reservation and made a new one. This doesn't give me a lot of confidence that I get the best price. Maybe something to work on if you want to reward early bookers who commit themselves (just like the airlines do) "
" Very good service, efficient and fast. Little delay at the counter but that's always an issue if a flight arrives "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by KENNETH RAYMOND - 06 October 2024
" Booking process & value good "
" Pick-up focus on selling extras. Drop-off fairly chaotic ( someone took the keys - no communication!) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by VALERIJS - 04 October 2024
" All ok. "
" I was not provided with any documentation. When received a car I requested usual documentation however i was not provided one. I was told i will receive all documents by email. Still have not received. I was told that I will be reimbursed security deposit 800 eur at drop off. However security deposit still have not been received. As well no documents after drop off... "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by SAGI - 03 October 2024
" Perfect "
" Great service! All was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ALEKSANDAR - 02 October 2024
" Excellent service as always! "
" Fast pick up and return, very nice and economic car, great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ERIK - 02 October 2024
" See nr 3 "
" Just perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 01 October 2024
" Horrible. My wife and I travel to Europe 2 or 3 times a year. We always rent a car. This was the second time we used Auto Europe and the second time we felt screwed. There will NOT be a third. "
" The Avis staff at the counter did not give me a dollar for dollar (or Euro to Euro) credit for the amount I paid Auto Europe and which was clearly stated on my voucher. They did not explain clearly how the car operated. The amount they charged me for additional insurance was obscene and there was no proof that there was a rate schedule which they were following. I was required to sign/initial the agreement in several places without being given the opportunity to read it. I was not given a copy at the desk. They said they did not have a copy machine. I was told it would be emailed to me. (It was... but I still felt screwed.) "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PARIS, FR - Reviewed by MATTHEW - 30 September 2024
" Please see my note above about the missing receipt - otherwise all good "
" Overall it was easy and efficient however I did not receive a receipt for the total cost of rental and I need to present this at work otherwise I will not be able to claim the cost. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by GEORGIOS - 28 September 2024
" Θεωρώ ότι η εταιρείες σας δεν με ενημέρωσε σωστά σχετικά με το κόστος που αφορά την ενοικίαση του αυτοκινήτου αλλά κυρίως για την χρέωση που έπρεπε να καταβάλλω για αλλαγή χώρας "
" Κακή εμπειρία σχετικά με την παραλαβή καθυστέρηση μετά από τρεις ώρες από το ραντεβού μου άριστη κατά την επιστροφή του αυτοκινήτου "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DANIEL - 26 September 2024
" Terrible experience with Entreprise "
" Dirty car exterior and with many dents and scratches, fuel 3/4th Norauto tires cheap and noisy Looked like a downgrade "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 1
DIJON, FR - Reviewed by LAUREN - 26 September 2024
" I was told I could cancel and just pay 90 euro and then when I spoke to someone else I was told I wouldn't get any money back so I lost all the money I paid. "
" The man at the counter tried to help but auto Europe provide very bad service. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHAMBERY, FR - Reviewed by MOUNIR - 24 September 2024
" This Europcar agency in Chambéry tried to make us pay for damages caused before our rental period. These small damages were not mentioned on the contract, no doubt voluntarily. Fortunately, we filmed the entire car before our departure and showed that the problem was prior to our rental period. The amount of the repair could be estimated at 600 euros. This is scandalous. Autoeurope has a duty to complain to Europcar and thus better protect customers from these dishonest abuses. "
" This Europcar agency in Chambéry tried to make us pay for damages caused before our rental period. These small damages were not mentioned on the contract, no doubt voluntarily. Fortunately, we filmed the entire car before our departure and showed that the problem was prior to our rental period. The amount of the repair could be estimated at 600 euros. This is scandalous. Autoeurope has a duty to complain to Europcar and thus better protect customers from these dishonest abuses. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NICE, FR - Reviewed by AURELIAN IOAN - 23 September 2024
" Car was in good condițion, pick up.and drop off was smooth. "
" Professional staff, very good services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STUART - 23 September 2024
" Overall good but pricey and insurance costs excessive "
" Overall good but pricey and insurance offer complicated and expensive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by PHILLIP - 21 September 2024
" Good experience everything worked smoothly "
" Company experience very good desk operator needs a course on his gruff manner "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by ZULFADZLI - 19 September 2024
" Extremely disappointed with the latest rental. "
" I noticed that SicilyByCar is no longer available on Autoeurope. They partner up with Rentacar in Lyon, France and the quality of the vehicle we hired was extremely worrisome. The clutch and break had some leak making the vehicle smells of burnt oil/rubber. I contacted Rentacar and took them 3 days to respond. We requested for the car to be replaced but was given petty excuse by Rentacar. We had the most horrible trip ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by CHRISTIAN - 19 September 2024
" Breakdown cover should be included with all rentals. "
" My car was not full of fuel as stated in the contract. I also think breakdown cover should be included with the rental. Why is a customer responsible for faults which the car may develop? "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PARIS, FR - Reviewed by STEVEN - 18 September 2024
" Auto Europe was easy to use and had a better price than going directly to the car rental company. "
" The car assigned by the desk was not actually available. We were assigned another, which had body damage and inoperable air bags. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LILLE, FR - Reviewed by CAMERON - 10 September 2024
" Using Auto Europe was a great choice. Clear rental instructions, locations & rates. "
" Staff in Lille Gare office in France was excellent! Informative, professional & friendly Return drop off in BES was unusual, as the agent wanted to wash the car before she would sign off on it. We waited outside in parking lot while this was done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by CARMEN - 10 September 2024
" Europcar was great but we were disappointed to find out the full coverage we got through auto Europe didn't flow through to the same insurance in Europcar "
" Pick up and drop off was very smooth "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by PATRICIA - 07 September 2024
" No comment "
" I would not recommend anyone to rent a car from Alamo. First because they are unprofessional and second because they try what they can to take money. We rented a car, the engine was broken after only one hour of driving, we waited a whole day so they can provide another car and meantime we were on the street. After that, they gave us a car and they didn't bother to look for the damages on it. When we returned the car, they said that we hit the car, which is not correct, and they took the whole amount of the franchise (1,500euros) and by the why the hit was a small scratch which cannot cost this much. I don't recommend them at all, again they are unprofessional and thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by MAYA - 04 September 2024
" all good "
" Horrific experience ! I left the car to the staff at the agency and was ensured I would receive an email to notify the closure of my rental as workers were takinga pause. Three days later and despite repeated requests by mail ad phone, I still have not received notification that my car has been returned and my contrat is closed...and they are still holding onto my deposit and leaving me in the dark. The car was in poor conditions. The staffers kept asking me to buy their insurrance while I was already covered. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PARIS, FR - Reviewed by MATTHEW - 04 September 2024
" A positive experience "
" Staff were polite and cooperative and the vehicle was an upgrade on what I had ordered (larger car). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by DAVID - 04 September 2024
" AutoEurope works very well "
" Car initially provided had a flat tire and a notice requiring service. That meant we wasted quite a bit of time until we were given an alternative car which was clearly a downgrade . However by that time we'd lost too much time and I wasn't about to argue and lose even more time. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, FR - Reviewed by LILIAN - 03 September 2024
" Professional and nice! "
" Friendly and flexible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAVID - 28 August 2024
" At pickup the vehicle was not properly cleaned inside - drop of however was perfect (very competent and friendly staff at CDG airport). "
" At pickup the vehicle was not properly cleaned inside - drop of however was perfect (very competent and friendly staff at CDG airport). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by MIRON SEBASTIAN - 28 August 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEFAN - 28 August 2024
" No comments "
" The desk person seemed unable to read and could not communicate in French or English. He did not give us a ticket to get out of the parking garage where we picked up the car and we got a smaller car than we ordered. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by TANIA - 26 August 2024
" bad "
" I have already put my comments on trust pilot, and you asked for news and cleverly the site doesnt go to complaints only bookings!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by HERNAN - 25 August 2024
" Please make the refund of USD 45,41 inmediately to my credit card. Auto Europe voucher number EU21520840-1 ENTERPRISE reservation number 2070987581 thank you "
" We went to pick up de car and unfortunatelly there were no cars available at ENTERPRISE Therefore, the ENTERPRISE representative offered to cancel the rental since there where no cars to rent at the pick up location. He put that in the rental cancelation for your records. Please, send by email confirmation of refund and cancelación. I have been charged USD 45,41 to my credit card. Thank you "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by BRENDAN - 24 August 2024
" Reliable & efficient "
" Reliable & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEFFEEY - 22 August 2024
" I never got an email saying why they took Miney from my visa "
" I had money reduced from my visa and i dont even know what for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MIHAI - 21 August 2024
" Ok "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by SIMON - 15 August 2024
" Super easy and quick process. Good tech. "
" It was an easy and efficient process. I particularly liked the system where I was emailed before and after inspection pictures of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JOHAN - 14 August 2024
" Good upgrade option and clear communication "
" Great and easy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MIHAI GEORGE - 13 August 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JHEISSON ARGIRO - 12 August 2024
" All good. "
" All good. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ANGOULEME, FR - Reviewed by JAMES - 11 August 2024
" none "
" Never received a copy of the final rental agreement which I needed for an insurance claim. Office was closed during published opening hours while staff went to lunch. Spent 30 mins in broiling temperatures waiting for them to return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by AHMED - 11 August 2024
" When I arrived to receive the car, there was no one in the office and a signboard was prominently displayed saying "Availability 3", which forced my family and I to go. The arrival time was 2:30 and I was told to wait until 3:30 because I arrived at 4:00. When I received the car, there were several cars for a Nissan X-Trail, but I was surprised by a smaller car. I am very angry. I was not wronged and I delete the difference between the two vehicles. Regards "
" When I arrived to receive the car, there was no one in the office and a signboard was prominently displayed saying "Availability 3", which forced my family and I to go. The arrival time was 2:30 and I was told to wait until 3:30 because I arrived at 4:00. When I received the car, there were several cars for a Nissan X-Trail, but I was surprised by a smaller car. I am very angry. I was not wronged and I delete the difference between the two vehicles. Regards "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MATEJ - 11 August 2024
" Probably my best rental "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ELENA - 09 August 2024
" AU DIDN'T TRY TO HELP ME AT ALL, THEY TOOK MONEY AND DON'T DIDN'T WANT TO SOLVE THE PROBLEM AT ALL "
" They didn't have me my booking car at all... The matter - "abandon" car when they tried to block deposite, because they DIDN'T LET ME TO ENTER PIN CODE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDRI BJÖRGVIN - 06 August 2024
" Terrible experience and no decency to contact me and offer the refund! "
" I booked a car - showed up and Hertz for Dollar didn't want to give me to have the car. They cancelled the contract and now I haven't been able to get repaid what I paid for the car. I had to rent a hotel room, and it gave me and my two daughters (6yr and 9yr) a great deal of stress. The day after they still declined to give me the car. Eventually I walked over to Europecar and the rented me a car, but it cost me €1300, instead of the €800ish I already had paid to Autoeurope :@ "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MULHOUSE, FR - Reviewed by FRANK - 31 July 2024
" helped me out with another provider "
" no staff after 19:00 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIPPE - 30 July 2024
" Website is easy to navigate and book. Nice. "
" Car was technically not fit for driving safely - one tyre had a pressure of 4 bar! Other tyres range was between 2.0 and 2.5. Full electric car with cables locked into the trunk making it impossible to close the trunk when charging, so when at public charger always needed to keep an eye on the car to avoid theft. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEAUVAIS, FR - Reviewed by ALES - 30 July 2024
" We got new VW Tiguan which we upgraded. The car was not cleaned that's why only 7 "
" Everything ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEAUVAIS, FR - Reviewed by VLADIMIR - 30 July 2024
" very good.... "
" not the car that we ordered..... "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by MARK - 29 July 2024
" Efficient, well priced and broad search criteria, good value for money!! "
" They charged me damages claim without notifying me or sending me a breakdown of any kind. Very unprofessional!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by NIKOS - 27 July 2024
" Quick and reliable "
" Excellent service. Will choose them again ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ROSS - 27 July 2024
" Auto Europe experience was ok but I did not get the category of car I had reserved. I don't know if this was the fault of Enterprise or Auto Europe. Car had 60,000 km with strong front end shake at freeway speeds and worn clutch. "
" I had paid for a Peugeot 308 or equivalent (C-segment) but they gave me a Citroen C3 (B-segment). Car had strong vibration from front end at speeds over 100 km/h. Worn clutch. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CARCASSONNE, FR - Reviewed by GARVAN - 25 July 2024
" Excellent service "
" All very good. Quick collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by PAUL - 23 July 2024
" I submitted a customer service form request to Auto Europe a few days ago to initiate the refund process. I am still waiting for action on that. I am losing confidence in Auto Europe. "
" I showed up to find my car had been given away to someone else. I asked if any cars were available, and no other cars in any class were available. I called Auto Europe and was on hold for 15 minutes. Enterprise locked up and went home as I waited on hold and was not available when Auto Europe staff finally answered and asked if Enterprise staff could give a verbal verification. I took the train home and had to rent another car a few days later. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by REN JIE - 23 July 2024
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ALGIMANTAS - 21 July 2024
" Easy to book, easy to pick up and drop. "
" Everything works as it should. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BENOÎT - 20 July 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOLYON - 20 July 2024
" The vehicle was defective in several ways. It had a big gash i one tyre. The dashboard did n ot work, but indicated that the car ws 2,000kms beyond its due service. There was no liquid in the screen-wash. It was set to MPH rather than KPH. It did not have beeping radars to warn of proximity to obstacles. "
" Check in and check out were perfect - the same agent who was courtesy personified. Alas, at check out the car in front of me had sustained damage and there was quite a delay while the National personnel exploed the damage. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PARIS, FR - Reviewed by ALEXANDRA - 19 July 2024
" It was fine, but customer support should be much stronger. "
" Car wasn't in great condition and the engine light was on upon pick up. Found them to be unhelpful in trying to make a claim from my insurance after an accident for which I had no repsonsibility. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NICE, FR - Reviewed by MIKAL-ANDRÉ - 18 July 2024
" Happy to be upgraded to a better car "
" Pleasantly suprised about the car upgrade. It handled beautifully the yourney. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STEPHEN - 17 July 2024
" nothing further to add. "
" I think that the Keddy system seemed to work quite well. The booking and pick up process worked ok, but the excess insurance cover system was messy and complicated, and I ended up cancelling. The drop off process at Europcar Lyon Gare was a nightmare, because it was so hard to find our way to the drop off point. I accept that this is not a rental car company problem, but having very clear instructions for finding the drop off site would be great. I will probably avoid any future drop offs at rail stations. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by JUAN MANUEL ALEJANDRO - 15 July 2024
" Drop off was quick "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LYNN - 14 July 2024
" Great service and great little car, very fun to drive! "
" Great service, easy check in and out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RAYMOND - 13 July 2024
" GREAT SERVICE, NEW CAR "
" GREAT SERVICE, NEW CAR "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RADU - 12 July 2024
" Ok "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by OLEG - 11 July 2024
" Everything was fine "
" I used Keddy for the first time, I liked everything. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELUN, FR - Reviewed by AXEL - 09 July 2024
" We booked Capture or similar, and we got Clio. Capture or similar, is NOT Clio !!!!! "
" We booked Capture or similar, and we got Clio. Capture or similar, is NOT Clio !!!!! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by FERNANDO - 08 July 2024
" Very bad experience I wouldn't recommend it to anyone. I would only understand the situation if AUTO EUROPE managed to rectify the situation and refund me the amount of the booking that I didn't use, compensating me for the additional costs and for all the unpleasant situations, delays and nerves that occurred. This has not happened to date, which is completely incomprehensible, unjustifiable, unfair and illegal. For a company like AUTO EUROPE that prioritises customer service, in my experience, I cannot recommend it. Unless all the damage I've suffered is quickly reimbursed. I'm still waiting. Translated with www.DeepL.com/Translator (free version) "
" The experience with Europecar was very bad. We arrived at the reception of the shop at Orly Paris airport at closing time and were very badly received. They even threw us out of the shop, saying that it was late and they couldn't stay there because they had families. We had a problem with our credit card, we presented all the alternatives and they refused to help us. They only wanted to sell additional insurance and everything we had booked with Auto Europe didn't work. They just insisted on selling other solutions. I refused and they threw me out of the shop. In order to get to my destination, at around 11pm on 21 June, I had to rent another car from Sexty for the same 10-day period. Translated with www.DeepL.com/Translator (free version) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LA ROCHELLE, FR - Reviewed by DAVID - 08 July 2024
" As above, great service and would definitely use again "
" The team at the Europcar desk at La Rochelle airport were very professional, helpful and friendly. Excellent service, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by BENEDETTO - 08 July 2024
" un'ottima opportunità "
" molto efficiente ed economico "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEIF - 07 July 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MICHAEL - 06 July 2024
" Poor staff attitude at agency Lyon airport "
" The Europcar staff at Lyon airport are an embarrassment and discredit to their company. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by JUHANI - 06 July 2024
" Have used Auto Europe many times, no problems with your services. Europcar at Geneve Airport has previously offered better service than this time. "
" Airconditioning stopped functioning after a week. I was told to return to Geneve to change the car. Two hour drive each direction. No compensation for the fuel and road tolls. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LYON, FR - Reviewed by NITESH - 04 July 2024
" the rental company says that if we book direct we get the car that we booked. if we book through agents they may not give the cars booked even though it luxury. the autoeurop customer suppport too is not able to help. "
" I had booked a luxury car/cabrio segment. The car that i seleced was a tesla. the company refused to provide the car saying the rental says "or similar". The or similar card offered was a downgrade version with less range. I had to pay more to get another car overall paying double the money. it was total cheating, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by LUCA - 04 July 2024
" It would be important to make sure all types of credit cards are allowed. "
" My physical credit card was hacked and I hoped I could use a virtual credit card on my phone to pick up the car. Unfortunately the company didn't allow it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by PHILIP - 03 July 2024
" The drop off part at Nice airport was especially easy. "
" Easy process. Smooth and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ÜLLAR - 03 July 2024
" OK "
" There was no ordered car. There was no suitable replacement car immediately either. A suitable replacement car had just arrived and was being cleaned, it was promised to be ready in 10 minutes. We waited for an hour and then the car was brought, but it had an engine warning light on that it had to go to the service center and the fuel tank was not full. I did not dare to take such a car with an engine warning light, and then another car was brought. The whole process took 2 hours. The service itself was polite, but terribly slow. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by YURIY - 02 July 2024
" Great discount, lots of deals "
" There were too many scratches on the car and getting lots of photos with scratches on my email is not the best solution I guess. Also it was the first time when I heard requirement to provide proves of fuel purchase. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by LUIS - 01 July 2024
" Seems that car rental don't like to have intermediaries in their bookings "
" They where really slow to give us the car. The reservation was for 12 and we arrived around 13 as our flight got delayed, but they kept us waiting until 1420 to give us the car after they said it was 10 minutes as they were cleaning the car. This was not true as the car was brand new with 20 km or so. Also they pushed us to buy their insurance, gave us a much bigger car than the one we booked and when we complained they said that was the only one they had. Lastly they didn't explain a thing about the functions of the car. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PETR - 01 July 2024
" All OK as exected. "
" All OK as exected. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BREST, FR - Reviewed by STEVE - 28 June 2024
" Good "
" Everything was great EXCEPT the website said the counter at the Brest Train Station. It was not and it was not clear at all where the office/counter was. There was no signage inside the Train Station. You need to make the information for pick up at Brest Train Station accurate and clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by IOANNIS - 28 June 2024
" In general the experience was ok "
" The counter staff could be more helpful "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by ALAN - 28 June 2024
" Auto Europe was easy to work with and our car rental was smooth "
" While Keddy's service was fine, the car was horrible. For some reason, whenever it rained the entire front passenger floorboard would leak - and the water would saturate the front and back passenger sides. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BEAUVAIS, FR - Reviewed by MARIUS CRISTIAN - 26 June 2024
" Reliable partners and value for money :) "
" Efficient, transparent, easy :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - 21 June 2024
" The vehicle's external condition can only be described as filthy. The Counter Staff tried to heavy sell the CDW which we had already paid to Auto Europe when booking. The Counter Staff was however extremely helpful when my husband couldn't remember his PIN number for his credit card, however that did mean he could charge us more as I had to become a named driver to use my credit card. "
" The vehicle's external condition can only be described as filthy. The Counter Staff tried to heavy sell the CDW which we had already paid to Auto Europe when booking. The Counter Staff was however extremely helpful when my husband couldn't remember his PIN number for his credit card, however that did mean he could charge us more as I had to become a named driver to use my credit card. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by GUÐMUNDUR JÓHANN - 20 June 2024
" The car I received had a weak engine and was as such not a pleasure to drive. Otherwise I was happy "
" Good experience. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JUAN - 19 June 2024
" Everything went well, easy pick up and drop off. The car was in great condition and drove perfectly "
" Second time renting Europecar,everything went smoothly and look forward to renting again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SARAH - 19 June 2024
" Easy pick up and drop off. Clean car "
" Easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LUKE - 18 June 2024
" Smooth booking experience - Auto Europe is my go-to choice for car rental. "
" The experience was very smooth, from pick up to drop off. The car was almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHARLES GEORGES - 18 June 2024
" Everything went as agreed "
" Hospitality and impeccable service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELISA - 12 June 2024
" The car was great. I was not very satisfied with the staff who did non speak english as well and were not clear in their explanations and for this reason i lost an hour of the time at the airport. While the staff at the drop off was very polite and very kind to help "
" The car was great. I was not very satisfied with the staff who did non speak english as well and were not clear in their explanations and for this reason i lost an hour of the time at the airport. While the staff at the drop off was very polite and very kind to help "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by YEVHEN - 12 June 2024
" Good aggregation "
" Poor quality car and very basic "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MARSEILLE, FR - Reviewed by CARINE - 10 June 2024
" As explained above "
" First no keddy at airport but eurocar. At register counter at my arrival time only 2 persons working minimum 10 people waiting. Than I say to the lady in charge that I took full insurance so she tell me that the insurance is not one euro car but one auto europe so if there is a damage I have to pay and get my money back from auto Europe. Super not friendly. The car was super dirty in the outside. We drop the car a bit before 7.as nobody was there I drop the keys in the keys box. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by JONATHAN - 10 June 2024
" Happy "
" Warm welcome, short queue, did not like the car offered for pick up (a Jeep), happy with the alternative offered (Peugeot) but not the colour (grey) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by HANSJÖRG - 10 June 2024
" Great choice of rental companies Easy booking Again any time. "
" Easy, quick pick up and drop off Friendly service ! Confusing specification of pick up location in Montpellier ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by UROS - 10 June 2024
" Not nice experience, usually I don't have any problems. Charging extra amount for service which was not done . Got a car I didn't book. "
" Due the pick up time I didn't get car I booked, no suv. Car had manual transmission instead of automatic. Car drop off in Toulouse airport is complicated due lack of English signs. I returned car on time but provider changed me late return fee! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by NEIL - 09 June 2024
" Poor return experience. "
" Return (drop off) process was inefficient. I had to park the car, go into the terminal, advise im returning a car, then go back to the car with staff to complete the return process.. VERY INEFFICIENT "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FERAS - 09 June 2024
" It was the most smooth procedures i have done in any rental cars around the globe . Thank you "
" 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PETER - 08 June 2024
" see above "
" Booking the car was very smooth. Some comments about Europcar - very long wait when collecting the car . Although car was spotlessly clean from the inside the same cannot be said for the exterior (dirty windscreen, windows and exterior mirrors). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PARIS, FR - Reviewed by IGAL - 06 June 2024
" As mentioned above, this time i had a positive experience. On a few times before i had to wait quite long for the car and more than once i had to argue to get a suitable car for my reservation and needs "
" This time i had a good experience with europcar in cdg airport. I got the car quickly, asked for another (smaller) one and got it immediately. The return was quick and easy. On the other hand, the car wasn't very clean, and it had no water at all for the wipers. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by HARRY - 03 June 2024
" efficient service and great staff, competitive price ! "
" very good service and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MARCEL DAN - 28 May 2024
" Good variety of rental cars. Good promotion. "
" Location opposite the airport (100m). Good car in the small class, practically new (Peugeot 208, 3 months old, 3900 km on board). Professional staff. Fast rental. Possibility of drop off outside the program (orl 8-20). Why are almost all rental cars grey colour ? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANASTASIA - 27 May 2024
" everything was fine! "
" everything was fine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KATSIARYNA - 26 May 2024
" If you buy a full cover you don't need to think of anything Great "
" Great "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by WILLY - 26 May 2024
" All went well except additional insurance cost at last minute. Why? Excess cover? already in first contract, I think. "
" Very positive with good pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANIRUDH REDDY - 24 May 2024
" Pls look at the europe car comments and do the needful. Thank u. "
" Everything was good with europe car but they overcharged for an incident. There was small chip on the glass and i took full insurance, but i was charged 167 euros for that 2 days after my drop off. I was i told i will not be charged. They should refund the charge. Auto europe should help me out as i have booked through ur company. Thank u "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DAVID - 24 May 2024
" I really like autoeurope "
" Not normal to pay 60euros for 2 baby seats for one day. It s cheaper to buy them and it is more expensive than the car almost. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GIRTS - 23 May 2024
" Excellent "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by JONATHAN - 23 May 2024
" Overall easy without a fuss "
" Very professional and nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCE, FR - Reviewed by FREDERIC - 22 May 2024
" RAS "
" I had to interrupt my stay 2 days earlier than expected, and to drop the car early in the morning, outside the opening hours. I was then very dissatisfied when I was sent an email by Hertz to tell me they would charge about 150€ for a mere scratch on a wheel, which I'm pretty sure was not done by me. My initial inspection of the car was quickly done as it was pouring on the outdoors parking lot, so I did not notice anything. Anyway I consider this a rip-off: Hertz will probably never repair this, and they make this kind of traps to people leaving the car without seeing staff, and proceeding with a train trip just afterwards, so unlikely to come back face to face to discuss the issue. I will avoid Hertz in the future for sure. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by DAVID - 20 May 2024
" Everything went smoothly and as expected with the rental process. "
" Car completely lost power going 120 kph on the E80 in Italy. We managed to glide onto the side of the road just before entering a tunnel near Genoa. We called the Avis roadside service number provided but it could only help in France (car picked up in Nice). They gave me the Italy number, but Avis Italy couldn't help until we were off the autostrada. Eventually we opened the hood and found that one of the battery cables had come completely off of the battery! We reconnected it and went on our way after 2 hours in which no assistance was ever received. Even a cursory safety inspection of the vehicle by Avis should have revealed the loose battery cable. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NANTES, FR - Reviewed by MAURA - 20 May 2024
" Please just investigate rentacape charging for cleaning. They are the cheapest on your web page but not the cheapest when they are looking for ways to get money from you. "
" Shuttle bus too far away from terminal. 30 mins waiting for the bus to collect me in the rain with no shelter. Car had 98,000 km on it and car was rattling. I was the only passenger with no luggage and total km I drove in 4 days was 160km. I used the car just to get to my house and drive back. They wanted to charge me €30 to clean the car which I refused as it was in same condition I received. I have spoken to other people who I met at airport and they said they were also asked to pay for cleaning. This seems to be a new way of getting money from customers as I have rented from them on numerous occasions but I will never again. Shuttle bus use to be outside the terminal. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MULHOUSE, FR - Reviewed by PLAMEN - 18 May 2024
" Best rates up to now "
" Courteous service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by MIHAI BOGDAN - 14 May 2024
" The best platform for renting a car, which I am using for many years "
" Smooth and fast process. Very supportive in relation to the needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by ARJAN - 13 May 2024
" have been using you for more than a decade "
" way to much time to collect the vehicle "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AVIGNON, FR - Reviewed by VLADIMIR - 13 May 2024
" Everything was great "
" Everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CHOI WAH - 12 May 2024
" If free upgrade and new car then will be very good "
" good and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SHAHAR - 10 May 2024
" Look up "
" Everything went smoothly. I had no damages so don't know how would it go if I did. The stuff were very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by FEDOR - 08 May 2024
" We had great experience. "
" I would highly recommend. Car was almost new, and pricedure very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by OLEKSANDR - 07 May 2024
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANDREAS - 03 May 2024
" As always everything run smoothly. From booking to car rental return. "
" Everything run smoothly. From pickup to car rental return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JASON - 28 April 2024
" Overall good value and a good car although not the car we reserved "
" The experience was mostly positive although a few points worth noting: it was extremely difficult to find the tiny mention of "Europacar" as the designated hire car company in the documentation. The Europacar representative said a final receipt would be emailed to me after i returned the car. No receipt has been forthcoming yet three days later. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KEVIN - 27 April 2024
" Very easy booking. Comprehensive information provided which is always correct "
" No nonsense pick-up and drop-off. Very reasonable policy explained at pick-up regarding minor dents/scuffs etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MEMET SARP - 19 April 2024
" AUTO EUROPE is always the best provider regarding prices. "
" Keddy charged for 1 additional day only for being 94 minutes late, after we left we learned this by receiving the invoice, which is un acceptable! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by LANI - 17 April 2024
" Everything was good with autoeurope, but for the second time I'm quite disappointed by Europcar services "
" If the staff at the rental counter were pleasant, it was very difficult to get infos and documents regarding deposit, restitution and invoice from the customer service at the end of rental. However the last person I had on the phone was quite unpleasant and scornful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NANTES, FR - Reviewed by DÉBORAH - 16 April 2024
" Nous avons loué une voiture scenic 7 place qui nous a enchantée: gps intégré dans le tableau de bord, peu de kilométrage. Génial. Merci. "
" Le personnel de Budget à Nantes aéroport est très agréable et efficace. Merci pour votre super service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by WILLIAM - 16 April 2024
" Good. "
" Car had broken parcel shelf, overdue a service , smelt of cigarettes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by STEFAN ANDREI - 13 April 2024
" I enjoyed driving the hybrid vehicle "
" The car had 85k thousand km at the active, and many scratches an all sides. Not all scratches were documented, so I had to return to the counter to have the scratches noted in the contract. The return was very fast and without problems. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by SOPHIA - 11 April 2024
" Efficace. "
" Efficace "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NATALIE - 10 April 2024
" Overall, very satisfied with the vehicle provided and the ease of picking up and dropping off the car. I stated above if booking you should choose the cheapest option and buy insurance at the site because you will end up paying almost as much as the cost of the rental to get a full protection Not to risk $2500 deductible. "
" I would recommend the service but I would advise people not to ever buy the plan that includes warranty or protection because we ended up paying another €300 to make it a full coverage because the protection that's offered online has a €2500 deductible and it's not worth it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by COLIN - 09 April 2024
" Highly recommend "
" The car was amazing, and the drop off staff was super. I highly commend him, we were late for our flight and he realised this and was so helpful to help speed up the return. Well done and thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ILJA - 05 April 2024
" Likely "
" Likely "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by GVIDO - 28 March 2024
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by FLORIN - 26 March 2024
" verry proffesional "
" the staff try to put on the reservation snow chains when it was not necessary due to 20 degrees.. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LYON, FR - Reviewed by OFIR - 26 March 2024
" I am expecting Auto Europe to resolve this issue with Hertz "
" Contrary to what i paid for and reserved the counter forced me to pay an additional 82 E for snow chain that i did not want and did not need. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MARTIN - 25 March 2024
" AutoEurope is my first choice for car rentals. "
" Both pickup and dropoff were quick and smooth, however the vehicle did not meet expectations. Small tank even for a fairly large vehicle, hence very low range (under 500km on highway); unreliable range indications on screen, very sluggish response of infotainment system. Avoid MG. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by PHILIPPE - 24 March 2024
" I guess it is a generic comment if I rent the car from the rental company directly I believe that would not have happen. They had cars that had been prepared the evening before and they seem to give them to clients who rented with them directly. I felt unsupported in the experience by Auto Europe. "
" The Car was not a SUV at all and the staff pretended this was same category. The car had not been prepared (ie was totally dirty inside and outside) which I have never ever experienced before. I picked up the car slightly after the initial planned time and the counter staff offered to clean the car but that would have taken 45 minutes to clean inside and outside which I could not wait and I don't think that the counter staff was keen to do it. While waiting for my car I overheard that counter staff telling another staff, there was no cleaning and preparing vehicle staff that day. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by GORDON - 23 March 2024
" + "
" The car had additional damages than stated in the document. I asked to include the damages but was told repeatedly to send pictures to an email on line even though I was there. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PARIS, FR - Reviewed by SOFIA - 18 March 2024
" all in all very good "
" check in was very slow. Almost an hour to get the car. Only one person serving. Car very nice, price very good "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROBIN - 18 March 2024
" Auto Europe is very easy to use and provide me all the selection of rental car from all company. Save time for price searching and comparation. The price posted is much better than visit directly to car rental company. "
" I booked an electric car but the agent of Alamo said the car I booked was mal-function and they can only rent me an gasoline car. The agent promised to reimburse me 10 euro for the different of fuel cost. Still waiting for the reimbursement. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STRASBOURG, FR - Reviewed by KATHARINA - 11 March 2024
" Always a good experience with AutoEurope, will use again "
" Great experience with Keddy/Europcar at Strasbourg airport. Everyone friendly and efficient, car easily found, return location well-posted and quickly found, altogether a breeze. This is not always the case when renting in France. We have had negative experiences in the past at other locations, such as with inefficient, unfriendly staff at Antibes, or a badly indicated return location at Basel airport, French side, causing us to almost miss our flight. We will surely rent with Keddy/Europcar Strasbourg airport again. Un grand merci! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MIKE - 09 March 2024
" See above "
" Due to 2 hour delay from the airline I was not able to collect the car at night. The next morning I was informed they could not give me the car since it was booked for the day before. I asked if I could not just have the car which was reserved for me and they said no. I had to contact Auto Europ. I tried to call there emergency number and was put on hold for 45 minutes. I used the button to be called back but never got a call. In the end I had to rent a car with a competitor of Thrifty. If I don't get my money back I will never use Thrifty or Auto Europe again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by ADRIANA-CRISTINA - 05 March 2024
" Even it was ny first experince with rented car in other country, it was very good. "
" The staff was very friendly even I have changed the car model due to needing a little bigger car and then not managing with the navigator so a man came to solve us the problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEPHAN - 05 March 2024
" Sixt needs to communicate with their customers. "
" Received a photo radar speeding ticket in France. Sixt charged me a $32 euro administration fee. I have no problem with this, but I would like to pay the fine. In order to do this I need a copy of the ticket, or at least the details of the infraction. Sixt is not providing me any of this information, which is making it impossible for me to pay the fine. I have no problem with Sixt charging a 32 euro administration fee, but the least they could do is forward me the details of the infraction. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LYON, FR - Reviewed by DUMITRU - 27 February 2024
" i ve selected winter tires when booking and it was not on the voucher "
" they provided a car without winter tires, in winter for a trip to mountains, during snowing season. plain arrived earlier and kept us waiting because the system did not allow them to provide the car earlier - pfff "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by CHRISTOPHE - 27 February 2024
" good value for money, no bad surprise this time "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by LAZAR - 24 February 2024
" Everything was as requested and expected. "
" Well organized and efficient pick up and drop off processes.. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MARIA FERNANDA - 22 February 2024
" A+ for customer service very smooth collection and return "
" Very smooth rental experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ASTIER - 21 February 2024
" Good experience except the comments under 3 above. "
" Despite the good experience described above, the main issue that I wish to report is that I didn't receive any final contract and/or invoice after the drop-off, contrary to. what I had been told. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JACOB - 20 February 2024
" I use autoeurope nearly every time I rent cars - both to get good prices and a standardised insurance package. Could be nice if you had a better App - and you somehow could transfer address info etc to the rental companies "
" Very good service at the counter- efficient and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by JIANJUN - 19 February 2024
" Ugly service and cheating for the price. Be care of their price tricky part. "
" At the very beginning, the staff did not show me the car and just asked me to go find it by myself without any double check or guidance about the car. When I dropped the car, they asked me to go back to the car and checked it carefully. Because I could not fill the car with my visa card in Paris, I sent the car back and keep little gasoline in the tank of the car. They charged me labor fee for filling gas and double the gasoline price! How dare they do it? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DAVID - 18 February 2024
" had no problems "
" everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JACQUES - 18 February 2024
" Used to rent cars through auto Europe. I would like to have more précisions about insurance . When I take full coverage with A E , I have to add insurance with Avis . What is the issues? "
" First car had GPS out of order ( subscription expired???) . Replaced immediately by another one with front radar broken , and old carpet inside , broken plastic protection in the trunk . It was only for 5 days .. I hope that tomorrow I will have a correct car as requested ( Volvo 60 ) for 2 weeks "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by JOSEPH - 12 February 2024
" Excellent "
" Fast pick up and uneventful dropoff. Car in good condition "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by GEORGI - 09 February 2024
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by JUAN - 07 February 2024
" It was OK "
" Everything was fine, but I had booked unlimited kilometers and they wanted to charge me for exceeding the limit "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by JUAN - 07 February 2024
" Very good experience overall "
" everything went smoothly. Counter staff did not speak english so it got complicated at times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by LILIAN - 03 February 2024
" I really appreciate the flexibility and responsiveness of Auto Europe - thanks! "
" Smooth and great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by NIGEL - 08 January 2024
" Excellent Service at Bordeaux, top notch car, spotless, exceeded my expectations for a very competitive hire price. "
" Excellent Service at Bordeaux, top notch car, spotless, exceeded my expectations for a very competitive hire price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LUCA - 03 January 2024
" The money/value ratio is too poor. I spent 400€ for 1-day rental and I didn't manage to get the car even just 1 hour in advance as I put 10am in the on-line booking form and before that time the contract could't start. Unbelievable! "
" We got an email few hours before picking up the car that there would have been a delay of 2 hours. I called the agency up and I manage, with the curtesy of the Enterprise staff, to get the car in time, but it's unfair a delay of 2 hrs for a 1-day rental "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BEAUVAIS, FR - Reviewed by MANTAS - 03 January 2024
" we would like to complain about the procedure with reservation with your company. Before booking,have called several times to a customer service to make sure we understand everything correctly regarding our booking and we would stay away from such miss understandings. We were told and it is clearly staten in our contract that we will be charged 300 eur deposit on our credit card. This could be easily checked since the conversations are recorded, as we have been informed. On the spot we were charged 950Eur deposit despite the information stated on our voucher. By the Budget company we were told that this is not their problem and they do not care what is written in the voucher. This is more than tripple of what we have in our agreement with your company. There were absolutely no normal human communication with the Budget staff in Beauvais airport, they were not interested in what we have booked and what is actually stated in the voucher. We were surprised that they did not asked for a bigger price. "
" we would like to complain about the procedure with reservation with your company. Before booking,have called several times to a customer service to make sure we understand everything correctly regarding our booking and we would stay away from such miss understandings. We were told and it is clearly staten in our contract that we will be charged 300 eur deposit on our credit card. This could be easily checked since the conversations are recorded, as we have been informed. On the spot we were charged 950Eur deposit despite the information stated on our voucher. By the Budget company we were told that this is not their problem and they do not care what is written in the voucher. This is more than tripple of what we have in our agreement with your company. There were absolutely no normal human communication with the Budget staff in Beauvais airport, they were not interested in what we have booked and what is actually stated in the voucher. We were surprised that they did not asked for a bigger price. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by CATALIN DORIN - 30 December 2023
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HALUK - 29 December 2023
" Concerning Auto Europe perfect, as always! Concerning Budget/Avis, terrible, highly rapacious company. "
" After being only 35 minutes late (I was very sick that morning with high fever because of Bronchhiolite illness that started a day before and I have sent them my chest MRI report that had been taken after the the drop-off), they tried to charge me an extra day. I wrote them with all the proof, and explained them my situation but nothing changed. Now, unfortunately, I am taking this matter to court. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PARIS, FR - Reviewed by WIGLER - 18 December 2023
" fine "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANNES, FR - Reviewed by PAUL - 03 December 2023
" Everything was fine until Auto Europe did nothing to help remove the changes Avis incorrectly applied to me. "
" I dropped off on time, but Avis checking was busy, set my keys aside and did not check my back in for 20 minutes. So I got changed for plus one day by Avis. I complained to Avis, they said talk to Auto Europe. I submitted a case with Auto Europe a while ago, but got not feedback. Such a shame. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FRANK - 03 December 2023
" Always easy to use, with a quick overview of the possibilities! "
" We have had problems with Goldcar earlier and unfortunately we also did this time. We thought, that since Auto Europe still are using them, they might have changed, but no! The guy at the counter was extreemly insisting, trying to sell additional insurance, and we had to get angry to stop him from trying. When we returned the car, there was nowere we could park it, and the office was just about to open. But nobody bothered to come and receive the car. They just told us to deposit the keys in their 'return key box'. This was the 27th and I still (3rd December) havent received any receipt for returning the car!? I will NEVER use Goldcar again! Goldcar reservation nr. 24323077 "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MICHALAKIS - 28 November 2023
" everything perfect "
" everything perfect. at the drop off the shop was closed and i left the key in the box. it would have been better if there was someone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SIMON - 27 November 2023
" I'm waiting to have the whole solution fixed before I use or recommend your service again. I want the refund of 241,32€ charged by Avis/Budget. "
" The car had plenty of scratches which were not listed by Budget. I asked to the counter staff to come check it but they didn't want to. I took pictures to cover myself. They also charged my credit card while I had already paid the rent via Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by SERGEI - 25 November 2023
" It was great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by IVAN - 24 November 2023
" Everything was good "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEIF - 22 November 2023
" When reserving a vehicle in Euro I get charged in dkr. Not satisfactory "
" Great at pick-up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LINDA - 13 November 2023
" n/a "
" Counter staff at pick up very charming and efficient - a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MORRIS - 09 November 2023
" There was a long wait to get to counter. The car was filthy. Had to clean the inside of the windshield to have a clear view. Was Assessed a $307.19 damage for a small scrape on a wheel rim from parking and touching the curb. "
" There was a long wait to get to counter. The car was filthy. Had to clean the inside of the windshield to have a clear view. Was Assessed a $307.19 damage for a small scrape on a wheel rim from parking and touching the curb. Return guy was not friendly and you could tell he was intent on finding something to charge us. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BEAUVAIS, FR - Reviewed by JANIS - 08 November 2023
" I bought full insurance, but when I received the car europcar employees said that it does not work and if there is an accident, I will have to pay and after tma give contributions to AUTO EUROPE "
" Dear Europcar, I received your additional invoice for car rental. I have 2 objection: 1. about the mileage of the odometer. According to the pictures taken by me at the beginning (1478km) and end of the rental (2007km), the number of kilometers traveled is 529 km, that is, the limit was exceeded by 29 km, not as indicated in your invoice 42km (in the attachment, the picture when you start driving and when you finish driving, both pictures show the time). Please correct the bill for 29km. 2. It is not clear what item 2 of the invoice is for - service: after hour. Because as you can see in the picture, when I left the car for rent, I handed it over in less than 4 hours. the following were the terms of the lease: PICK-UP LOCATION Beauvais, France 08:00, 2023-11-03 DROP-OFF LOCATION Beauvais 23:30, 2023-11-04 Please cancel the mentioned position. I will wait corrected invoice! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LYON, FR - Reviewed by JOHN - 03 November 2023
" one significant issue. The key fob worked only occasionally. we were too far from an enterprise office to have the issue addressed. It was a significant nuisance - a function not of enterprise, but the car itself "
" excellent service overall. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by DAVID - 02 November 2023
" I've used Auto Europe previously and will continue to use your service because of the prices and the thorough explanation of what is and is not covered. "
" The Alamo staff (Ines, Kossi, and Saben) were helpful, friendly, and fluent in English. The car had about 20,000 kilometers and was in excellent condition and working order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MYLENA - 02 November 2023
" Rent scape is the company who should address this . I ope autoeurope will do something. "
" I have a fully documented case. we found the car very dirty in the trunk we found the gasoline tank not full we found a lot more scratches in the car than declared The tires were a bit old and with the heavy rain we experienced I felt unsafe, We wanted to bring the car 4 hours later and we had no way to find anyone or mails to find out the cost . We called indefetnley all numbers available. Autoeurope tried to help but was unsuccessful as they were not available. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
BORDEAUX, FR - Reviewed by ISABELLE - 26 October 2023
" Great experience, easy pickup, easy dropoff. Car was in excellent condition, exactly what we wanted "
" Nice staff, except that we had a hard time finding the car in the parking lot at pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GEORGES - 25 October 2023
" experience was very good as always except that for the first time in my life...I arrived at 8 a.m. when booking was for 9 a.m. and though they had multiple cars available, they refused to give me the car at 8 so had to wait for 9.....I did have to wait before if no car were available and I was early and at the time booked if they had no cars available...I understand both cases BUT not being able to check car out at 8 for 9 booking sounds unreal as cars were available.....tried to call Thrifty and europ car but no phone service help was available..............not a dramatic thing but really more than surprising and bit annoying....... here is your feed back. Also the car was not clean, there was left over things in the car and windshield was full of dirt....obviously the car was not cleaned from previous renter......so nothing dramatic but for the first time something to say that can be improved......... Thank you, georges de Tilly "
" experience was very good as always except that for the first time in my life...I arrived at 8 a.m. when booking was for 9 a.m. and though they had multiple cars available, they refused to give me the car at 8 so had to wait for 9.....I did have to wait before if no car were available and I was early and at the time booked if they had no cars available...I understand both cases BUT not being able to check car out at 8 for 9 booking sounds unreal as cars were available.....tried to call Thrifty and europ car but no phone service help was available..............not a dramatic thing but really more than surprising and bit annoying....... here is your feed back. Also the car was not clean, there was left over things in the car and windshield was full of dirt....obviously the car was not cleaned from previous renter......so nothing dramatic but for the first time something to say that can be improved......... Thank you, georges de Tilly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULON, FR - Reviewed by ANTOINE - 23 October 2023
" Every thing was perfect except the return of the car. It is always more confortable to give the key back to someone than to drop them in a box... "
" Efficient, at the right price, with a perfect car = PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LYON, FR - Reviewed by JACQUES - 20 October 2023
" Car with no rear camera or sensor is not for 2023! "
" Car with no rear camera or sensor is not for 2023! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AVIGNON, FR - Reviewed by DAVID - 20 October 2023
" Efficient, good value "
" Efficient, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by BRYN - 19 October 2023
" Do not use auto europe "
" Could not collect vehicle. Appalling process and lack of care from call centre..had to.make a duplicate booking "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by MARCEL CATALIN - 18 October 2023
" very convenient "
" smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by GEORGE - 17 October 2023
" Easy and quick "
" Very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IAN - 16 October 2023
" Something isn't right with the culture there. We felt the staff was passing on their frustrations on the clients. "
" Bad experience at pick up with the staff at the Nice train station. Waited a long time even though the staff was there doing nothing. They didn't care fulfilling our fully paid agreement. When our card failed the first attempt, even though it was standard fraud protection procedure, we had to insist to retry. We fell they didn't like that the booking was done through a broker. Sorry to say but they were totally unhelpful, even ignoring their manager instructions in front of us. Unbelievable! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by MIHAI BOGDAN - 16 October 2023
" Great services and deals, I am happily using Auto Europe for more than 10 years now. "
" Smooth hiring process, great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEFF - 15 October 2023
" horrible "
" car did not have a full tank at pickup and we were told we would be reimbursed for the gas (never were). It ran out of washer fluid on first day and we were not reimbursed for the washer fluid and mice damage was in the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by WIEBKE - 14 October 2023
" They usually have better rates. "
" I thought it would be more difficult to get from and to the airport but it was very well organised and easy both ways. Check-in counter took a bit longer than I would like. Maybe next time they have all my details and it will be a bit faster. But the staff was very friendly "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by SARA - 13 October 2023
" It was very easy and when my voucher didn't arrive, the help I had over the phone was first rate. I will definitely be using Auto Europe again. "
" The car had a massive bump in the rear and was covered in scratches and dents. Keddy / Europcar provided a full list of all the damage at pick up and I videoed it too just in case, which they also advised me to do and there was no problem at drop off. The car drove well but that is the first time I've hired a car in this state. Evidently they may just have received it back that day and couldn't do anything to repair it before my booking, but in that case they should have provided a different car, even if that meant a free upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by JOAO - 13 October 2023
" ALL OK "
" ALL OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by ANDREI - 12 October 2023
" Thank you guys, not the first time using you service- great experience. "
" Desk operation was too long, the specialist at the desk didn't see in the system if I already have a full insurance. And I had to borrow the child seat from the desk to the car which is not very handsome when you arrive with the luggage. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by THOMAS - 12 October 2023
" Overall good experience. "
" ZE Goldcar was efficient. Yet the rebooking made with AutoEurope led ZE Goldcar to believe there had been a double booking. And although I rebooked to be able to get to another country, I was told at the desk that there would be an extra fee for that. Strange. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BASTIA, FR - Reviewed by MICHAL - 11 October 2023
" Avis found a small scratch after our trip. We paid for the damage out of pocket. We then submitted a question to AutoEurope about how to get back this amount based on out coverage from AutoEurope, but received no answer for a few days already. Please contact me with the necessary information. "
" Avis is OK, please see important comments below w.r.t. AutoEurope. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by CRISTIAN - 11 October 2023
" was offered a brand new Golf 8 for an extra 60 Euros. worth every cent! "
" was offered a brand new Golf 8 for an extra 60 Euros. worth every cent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by KRISTJAN - 06 October 2023
" Autoeurope all is fine, easy, clear and working. "
" Pick up team is scam royalty. They trick you into feeling you are provided with good services. I ordered 0 excess on spot and they told me I will pay at end 143€ for total rental time, which I agreed to and they even mentioned me I have free upgrade of car as booked one is not available, also they told me along with 0 excess I am covered for free with roadside assistance. Before I signed I asked what are those different prices if I only pay 143€, they told me it is in their system, because they can not change it, car which was higher category they can only put in as extra charge, which is free for me and I wont be charged, it is just their system they said. Also it is just their system that roadside assistance can not be shown as free, but I wont pay for this as I have it included in 0 excess. And also 0 excess fee is higher just because it can not be changed to 143€ cause I got upgrade to higher class of vehicle, and is again only system malfunction, which is their internal, again rest asured you will only be charged 143€,. None of this actually worked, cause on return they charged me for full amount, instead of 143€ as they promissed they charged me for 318€! great , not to mention they did not wanna talk about anything, just you signed and services were provided... On return guy who i returned keyes to told me I am just one in a million and it is constant fraudalant treatment at Beauvais Keddy - Europcar. So try to avoid bookings for this station. You will save yourself from any criticism by clients. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MATTHEW - 06 October 2023
" It was a very bad experience and I will stop using auto europe unless I am refunded my 2 weeks of not using the rental They recommend hertz and thrifty and it was a scam and a terrible experience "
" It was one of the worst car rental experiences of my life .. I dropped the car back 2 weeks early it was so bad I want my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by KEVIN - 05 October 2023
" Very easy/quick booking, changes "
" No fuss, just efficiency "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by ROBERT - 05 October 2023
" OK "
" Acceptable experience, 2 issues though: 1) The deposit was withdrawn (not blocked) from my account which is in a foreign currency. No other rental company does that. 60EURs of currency exchange fees occurred, compared to 200EUR rental costs. 2) One big scratch on the car was not documented in the handover protocol. I had to show a picture I took to proof that the scratch wasn't new. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
VANNES, FR - Reviewed by ERIC - 04 October 2023
" expensive "
" i had to pay 25 euros more because i returned the car on a sunday. Europcar closed on Sunday "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JACQUES - 04 October 2023
" Good car "
" 1) mirror dirty 2) lack of explanation where to find car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by FIORELA - 02 October 2023
" Unfortunatelly if it was europcar malicious mismanagement, it was through you that we rent it so its a bad experience too "
" Hello, unfortunatly we had a bad experience with europcar. We rented in your page a car with full damage protection at 469 euros and when we took the car at europcar they told us that se paid 410 euros and we didnt have de full damage protection. I showed them the voucher but they said it was wrong and we ended paying the car more than 700 euros. When we returned it, we showed de voucher to another person who talked to the one that who do the contrat and they said " oh you are rigth but now the contat is already done and we cant change it, so call autoeurope to see if they can give you a solution" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by AHARON - 01 October 2023
" OK "
" Very good in general. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by OR - 30 September 2023
" I wouldn't recommend to book through auto europe. Only directly through the car rental company "
" The counter staff said that the conditions states in the voucher I bought from auto europe are invalid, and demanded to lock a much higher amount from my credit card than stated in the voucher "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by EHOUMAN NOEL - 30 September 2023
" Bad experience. Didn't use the radio because couldn't get any song. Couldn't open the tank to fill with gas before returning the car. I informed the desk when I returned the car after three days. Still I was charged 85 € "
" The vehicle's radio was not working. In top of that the cover of the tank was blocked and I was not able to feel the tank before I returned the car. And I had been charged 85 € for that despite the information I had provided at the return desk "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 2
BORDEAUX, FR - Reviewed by MARTINE MARIE - 29 September 2023
" Good "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by VÉRONIQUE - 28 September 2023
" I am very angry to have made a reservation for a car I never had. Please send me an email to tell me what to do. "
" I have never found the office place to take the car in Avignon TGV and nobody at the train station knew. When I finally talked to somebody on the phone for a few seconds as they hang up the phone, the only thing they told me is that a shuttle will come but never arrived. Finally I paid for not having my car, HOW CAN I BE REIMBURSED FOR CAR RENTAL ? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by MANUEL - 28 September 2023
" Great "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by PHILIP - 27 September 2023
" Read above "
" I took the maximum insurance cover with you. GoldCar told me I hadn't so I had to take out a further 120 Euro insurance with them. They then took a 142 Euro deposit for fuel. Either you way overcharged me for insurance or they double charged me. I am deeply unsatisfied and expect to hear from you. If not, I will not hesitate to make my view known on every social media platform in existence. This is simply one big Con "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIARRITZ, FR - Reviewed by JURE - 26 September 2023
" It depends, how my situation will be resolved. "
" I was very disappointed on service – or better no service from Herz Company. The plane was late, and I tried to inform them over the phone. They ignored several of my calls. I tried also through Auto Europe and the lady from Herz refuse to wait for me or to leave the car keys somewhere at the airport. Hertz employer knew for delay of 20 minutes (10.50 PM), and she didn't care. I needed to go from Biarritz Airport to San Sebastian by taxi, because I couldn't get a car rented! It is not acceptable for a company of such great reputation! I demand to be fully reimbursed since I paid the full value of the rent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by JAKOB - 25 September 2023
" Fast, smiling and efficient. "
" Good. The car was not completely clean, though - wouldn't call it dirty, nor completely clean "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by SANDU VICTOR - 25 September 2023
" . "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DANIEL ALEXANDRU - 20 September 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TOTTI MIKAEL - 20 September 2023
" - "
" All people at both pick-up and return were very friendly and customer service oriented. Unfortunately the vehicle that I got was a 7-seater with almost zero room for luggage. With six passengers and luggage the drive was not pleasant. I was told it was the biggest car available and I had booked a vehicle with 9 seats (van). "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by AVIAD - 18 September 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAZVAN - 18 September 2023
" Bad "
" I did not take the car, because my plans was changed! it was difficult to find the cancelation "button', and after I sent my request by e-mail, the answer was "you announced us to late". If this is the way to keep clients, I have no words. Thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by JOSE - 16 September 2023
" I was charged a $2000 euro deposit and on my contract it stated it would be $250 euro "
" I was charged a $2000 euro deposit and on my contract it stated it would be $250 euro "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by VALENTIN - 15 September 2023
" No issues with staff or car. "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STEFAN - 15 September 2023
" I share up "
" positive: client care, information negative: very bad child seat, one wheel was bad, I have to go everysecond day at airpump "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BEAUVAIS, FR - Reviewed by RESZLER - 13 September 2023
" Good value for money "
" All good, great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PHILIPP - 12 September 2023
" This was a disaster! "
" My booking was cancelled due to a cancellation of my flight. Could neither get my colleague on the contract nor could I postpone the rental to the next day. This is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by ODILE - 12 September 2023
" Vert satisfying. "
" Excellent service at Lyon-Pardieu. Friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FABIO - 11 September 2023
" very good "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALISON - 03 September 2023
" See above the issue is with budget "
" The small office at Toulouse was very crowded and hot 43 degrees. There was no aircon and the single staff member was trying to deal with tired hot customers and issue cars he didn't have. Some customers had waited over two hours! The single staff member left and was replaced by two people. Several customers including myself hired automatics that were not available and were told maybe another hour or two wait. I fortunately can drive a manual so took what was offered. The car was dirty and I was not shown to the vehicle or told basic features. The aircon did not work and I arrived at my destination with heat stroke and spent the next two days ill. The poor staff did their very best but with the heat and lack of cars it was a very negative experience. At least Aircon the office. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BORDEAUX, FR - Reviewed by NIELS - 03 September 2023
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by FRED - 01 September 2023
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by DORIN NELU - 29 August 2023
" The entire booking process was very clear and took little time. The price was excellent, but for that you have to have a little patience and wait for the special offers. Overall Auto Europe has various offers from the best rent-a-car companies and has very good prices, I have never had problems with reservations. Good job Auto Europe! "
" I waited quite a long time at the counter to receive the car, especially because there were many people waiting, but also because the car was not ready even though I was within the pick-up time. The person at the counter did not seem eager to explain anything to us and, although he asked us which language we preferred to be the contract and we chose English, we still only received the contract in French. The car was in good condition but could be cleaner when it was delivered. There were enough dirt stains on the plastic on the doors and on the dashboard. I was also not satisfied with the fact that the car had many scratches that no one at the counter explained to me, and the contract form was presented only in French, which I do not know at all. When I asked, I was advised to take pictures or a video of the car and when returning it, if there are any problems, prove it with them. Otherwise, the technical condition of the car was excellent, everything worked flawlessly, including the return of the car was done very quickly and without problems. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by DANIEL - 28 August 2023
" Service was slow when I picked up the car. Total wait time to get a car took over 1 hour. The car assigned to me was not adequately filled with "AdBlue" when I received the car, which led to mechanical and performance problems during my trip. The car required that I find an auto mechanic to resolve and fix the problem. "
" Towards the end of our trip and after several warnings that appeared on the car dashboard and severe loss of acceleration, the car required refueling with "AdBlue", something I was not familiar with. After several unsuccessful attempts to find AdBlue at gas stations, I was able to locate a car service shop, Carrosserie Dam 4752833. I was charged €78 to refill the car with "AdBlue" on August 21, 2023. When I returned the car at the Avignon TGV train station the same day, I left the paper receipt for the "AdBlue" charge with the return attendant and the attendant said I would be reimbursed for the "AdBlue" service charge of €78. To date, I have not been reimbursed by AutoEurope! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
PARIS, FR - Reviewed by LISANN - 28 August 2023
" Everything went well "
" Everything was good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEAUVAIS, FR - Reviewed by RADU - 27 August 2023
" Very good experience "
" Very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GARRY - 23 August 2023
" The only problem with the hire is the parking at Montparnasse. Acces to the parking is not easy, made more complicated by the extensive roadworks taking place there at the moment. Frankly, it's a nightmare. Not Europcar's fault. "
" We have used Europcar over many years and are happy with the service provided. We had a few problems at the drop off, but the counter staff were very chilled and assured us that our leaving the car on the wrong floor was not an issue. (see 5m below) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by KWOK SUM - 22 August 2023
" After traveling 100km the battery was already half drained. If my hotel did not have a charge point I will be stranded "
" The only downside was that I booked a petrol car but was given a EV. I was told it can travel 300km on a full charge and will only take 2 hours to charge fully. However if took me 14 hours to charge as a 2 pin slow charger was provided in the car. Fortunately I stayed at a hotel with a Harding point across the road. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEIF - 20 August 2023
" Goldcar cheated me "
" They handled the deposit in a way that cost me 500 dkk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by SIMON - 19 August 2023
" Car rental is a cowboy industry, with up selling, and spurious charges at every turn. I expect you to contact me with an offer of compensation. "
" I booked via your website with fully comprehensive insurance. Hertz didn't have any record of the car having full insurance on their system. I showed them the screen shot proving it, but they said they didn't agree, and if I had an accident, I would have to take it up with you or my credit card company. (Given this is false advertising). Then they said the car they gave me was "similar" to the one on the booking, but their definition of similar isn't the same as autoeurope and I should book directly in future. The car provided has a significantly smaller boot volume, so definitively not at all similar. We had to travel with one of our 2 suitcases on the front passages seat. Not acceptable again. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by PHILIPPE - 18 August 2023
" Great! Would do it again. "
" Keddy was nowhere to be seen, no sign at all. We had to ask around to find out at which booth we needed to be. Other than that all excellent, car was ready and in perfect condition. Staff was very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GUNARS - 17 August 2023
" Reliable, possibility to choose from wide variety of cars and different insurance packages. "
" Very smooth, comfortable pick-up and drop-off. Good way to save a time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by DAVID - 16 August 2023
" See above "
" Noone was present for the return of the car. Desk was closed. Baby seat and booster prices were not correct and europxar will charge me more than expected with respect to agreed voucher with you. It is not admisible that agreed conditions change at the last moment making the rental more expensive. I am very upset about all that "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by ALAN - 15 August 2023
" Disappointing to get downgrade and told to contact AutoEurope to fix after car rental. "
" Booked car class not available; given downgrade, despite paying for midsize "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 9
NICE, FR - Reviewed by SHRAVAN - 15 August 2023
" 2) please get in touch with me urgently - I appear to have been charged GBP1336.97 in relation to the above rental, in addition to the cost of the rental, even though I returned the car with a full tank and in perfect condition. I look forward to hearing from you soon before I formally dispute this payment. Thanks "
" the car we rented had a loose back seat (very dangerous!) and so we had to ask for a replacement vehicle so we wasted an hour at the airport. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
NICE, FR - Reviewed by MATTHEW - 15 August 2023
" All good, Sixt never again "
" They are not ethical, tried to charge me for an imaginary incident "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEVEN - 12 August 2023
" The directions for where to drop the vehicle off at Gard du Nord were awful. Our paperwork gave us an address for an office that is not open any longer that happens to be near the train station. The gentleman for Avis at the counter for drop off was wonderful when we finally figured out where to bring the car. He indicated that the directions on where to bring the vehicle were very bad. It cost us at least an hour trying to figure out where we needed to take the vehicle. The directions should have been very clear and they were not. I would advise anyone I know not to use Autoeurope to rent a car in Europe. "
" The counter staff person for pick up at Charles de Gaulle was very slow on July 28. The directions for where to drop the vehicle off on August 6 at Gard du Nord were awful. Our paperwork sent us to an office that is not open any longer that happens to be near the train station. The gentleman at the counter was wonderful when we finally figured out where to bring the car, and he indicated that the directions on where to bring the vehicle were very bad. It cost us at least an hour trying to figure out where we needed to take the vehicle. The directions should have been very clear and they were not. I would advise anyone I know not to use Autoeurope. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DEV SINGH - 10 August 2023
" Cannot understand why we were not given the car we paid for or an equivakent size car. ? "
" Not given the premier SUV we paid for n forced to accept a Jeep which did not give us the luggage space required. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by STEPHANE - 06 August 2023
" Large choice, generally good price "
" Only one counter hetrz open in CDG, with only one person. Although I made the check-in online, very long procedure at the counter. In addition, cars not ready and all customers had to wait at least 15 minutes extra to have the car brought to the pick up station. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by STEPHEN - 05 August 2023
" Easy to navigate, simple, economic, numerous choices and refundable "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ITZHACK - 05 August 2023
" Coming to Cdg B keddy's office was closed I had to walk with my luggage very far to another terminal, finally i arrived to keddy they refused to supply the car saying some AutoEurope rent fine from December 2022 hasn't been paid, I suggested to pay it on the spot and they refused, I called AutoEurope for a refund, the representative said he is going to take care of that, I asked the representative for a conversation summary email which I did not get till now also the refund hasn't been paid back yet? Please take care of that Thank you "
" Coming to Cdg B keddy's office was closed I had to walk with my luggage very far to another terminal, finally i arrived to keddy they refused to supply the car saying some AutoEurope rent fine from December 2022 hasn't been paid, I suggested to pay it on the spot and they refused, I called AutoEurope for a refund, the representative said he is going to take care of that, I asked the representative for a conversation summary email which I did not get till now also the refund hasn't been paid back yet? Please take care of that Thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by JOHANNA - 03 August 2023
" Nice personnel and the car was also in very good condition "
" It was my first time. Nice personnel! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by CARRICK - 30 July 2023
" Good pricing but there should be warning ahead of booking about how inconvenient the French sector rental location is and how unavailable taxis are to exit the sector. "
" The fuel was less than a quarter when we picked up the car. This caused stress of the holiday plus the hassle of following up with Enterprise. Super annoying. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PARIS, FR - Reviewed by ELISABET ANNA - 29 July 2023
" ... "
" Hidden costs. We were charged a cleaning fee when we returned the car because it had sand on the floor. We have never had that with other companies and we have returned vehicles with more sand than this. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by MASSIMO - 23 July 2023
" Overall, very satisfied "
" Service in Toulouse was a little slow but very friendly staff. Drop off in Montpellier was excellent The car was fantastic and very fuel efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DARIAN - 22 July 2023
" Seemless "
" The drop off fee was a rip because the car was from Spain so the fee didn't make sense. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by JAKOB - 22 July 2023
" See point be. 3 "
" It was a positive experience, and smooth. But I haven't gotten my 500euro deposit back, which is crucial to me. It shouldn't take over a week for the money to come into my bank account. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SIU KAI - 21 July 2023
" Nice arrangement for the cross-boundary trip "
" Nice and new car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CHUN WEU - 20 July 2023
" good. easy to book. information also clear. "
" Actually the rental company is europcar. Good emplyee. fast and clear process to take the car. Also renturn the car easy with clear clarification. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LORIENT, FR - Reviewed by RICHARD - 18 July 2023
" Booking worked well and car performed well "
" Car was good, minor damage on pickup was properly recorded. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by JOHN - 17 July 2023
" SORRYB. IN HAD TO CANCEL. JOHN M "
" I HAD TO CANC "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTOPHER - 17 July 2023
" Please support me in getting those things straight. "
" Until now no cinfimation of dropp off was sent. Neither was any final bill sent. Neither was my email escalation to Hertz answered. So far this was the worst experience.. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by BRENDAN - 16 July 2023
" Our Flight arrived late Hertz stayed open till 1am to facilitate customers "
" Our Flight arrived late Hertz stayed open till 1am to facilitate customers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SHAMEER - 16 July 2023
" Very good and happy with all services "
" All perfect. Good support "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GERY - 12 July 2023
" Good "
" Great service. Car perfectly clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by HEINO - 10 July 2023
" Good. "
" The overall experience was good, but the cat was not clean inside. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NICE, FR - Reviewed by THOMAS - 07 July 2023
" When I called autoeurope to be assisted during the visit to Alamo I would not have any assistance . I hope that it was a one time experience. "
" As my wallet was stolen I expected difficulties,but the police Said when I reported the theft that I should be able to solve the problem by showing the printout of the report. Alamo would not have anything of that so I asked about making a new reservation with my wife as driver,which they would not even look at it. They were not cooperative or even interested in trying to help out. When we asked about a refund or helping out to have that either from autoeurope or even from our insurance company they would not do that either. I am not reacting so much to their acting in accordance with rules as their attitude,lack of empathy and willingness to help out. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by PAUL - 05 July 2023
" OVERALL ACCEPTABLE "
" VERY SLOW STAFF ON DELIVERY "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PARIS, FR - Reviewed by PHILIPPE - 04 July 2023
" Nice experience to repeat. "
" Nice customer support, and courteous agents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by KENNETH - 04 July 2023
" 1. I paid for zero excess, but at counter I was informed that I will have excess deducted, then I'd have to claim reimbursement. That's contrary to my contract with autoeurope. U called autoeurope on the spot but matter remained unresolved. Naturally icouldn't leave a family of 9 stranded so I had to take what was offered. 2. I feel I overpaid in view of 1 above. Autoeurope has not and is not handling this properly. I have sent a separate email on this. "
" 1. I paid for zero excess, but at counter I was informed that I will have excess deducted, then I'd have to claim reimbursement. That's contrary to my contract with autoeurope. U called autoeurope on the spot but matter remained unresolved. Naturally icouldn't leave a family of 9 stranded so I had to take what was offered. 2. I feel I overpaid in view of 1 above. 3. State of the van was horrendous, with not one part of the van not dented 4. The wheels were way overdue their due replacement. I only realised last day as otherwise I wouldn't have driven my family in the van. I pointed this out to the staff upon return 5. Van was not clean at all 6. Child seat offered was in quite dismal state. Again, we had to live with that as it's illegal to drive a baby outside an appropriate seat. Overall it felt like a dump vehicle, and we paid close to 1,500 for a week. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BEAUVAIS, FR - Reviewed by TANJA - 30 June 2023
" H "
" We had a flight delay and next morning the didn't help us to get a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by URSKA - 29 June 2023
" Always good experience:) "
" great experience, everything perfect:) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JERZY - 27 June 2023
" I am very satisfied both with the Autoeurope and the renting company Europcar. "
" Car was very good; nearly new. Unfortunately, we had an accident with another car hitting us from the rear. Both the Europcar telephone and drop-off service handled the case very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by DAWOUD S I - 25 June 2023
" Create experience, but the unfortunately the car was in a very bad condition "
" The car was in a bad condition "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NICE, FR - Reviewed by MATILDA - 23 June 2023
" See above comments. "
" Within 5 minutes of driving off the Nice, France airport lot the low tire pressure gage activated, so we returned and obtained another vehicle. The process wasted more than 1.5 hours - and no compensation was provided or even offered. Retuning the car in Marseille was chaotic - I had to seek out the Avis attendant to turn the car in. The receipt, all in French, appears to double charge us for gas, as well. Unclear how to get this clarified and corrected. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BEAUVAIS, FR - Reviewed by TAMAS - 23 June 2023
" We had a good experience. There were no problems during the rental period. "
" Kind service. Correct prices. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by SVETOSLAV - 22 June 2023
" Always a pleasure to book trough Auto Europe. "
" Very good service at Nantes airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MENG FANG - 22 June 2023
" •asked to pay GPS when we first choose one without GPS • get charged for additional EUR45 for "administrative fine" but no further "
" •asked to pay GPS when we first choose one without GPS • get charged for additional EUR45 for "administrative fine" but no further explanation given "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AIX EN PROVENCE, FR - Reviewed by RICHARD - 21 June 2023
" See above. I expect someone to get back to me. "
" I'm not sure if this is the right place but I would like someone to get back to me -- we paid a deposit for this car through Auto Europe, but now that we are back in Canada it appears I have paid a deposit of ~$635CDN and Europecar has billed us for the full amount of close to $1200. We are owed $600CDN in other words. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHAN HENG - 20 June 2023
" Generally Good. "
" Generally Good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by SIMON - 19 June 2023
" In the information from Auto Europe it was almost impossible to find which car hire company it was. And NO INFORMATION about taking the tram to the pick up desk, where it was located etc. "
" Very slow counter staff at pick-up. Only 2 people working and both were very slow. They expected the customer to do everything, including filling in all details like address etc which they must have had in their system to start with, and they should have filled and the customer just checked and signed (it was an online system). "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by EDIJS - 19 June 2023
" Perfect "
" Good price, quick and nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ALEKSANDAR - 19 June 2023
" Excellent! "
" Everything went perfectly well and smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EAMONN - 16 June 2023
" I always use this website for all my car hire needs in Europe and America "
" Very efficeint and excellent counter manners "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BERTRAND - 14 June 2023
" Five stars "
" Malheureusement le front office d'Avis est au terminal 1 et le véhicule se trouve au parking (-3) comme le retour "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 13 June 2023
" Price was quite high compared to usual... "
" Car was underpowered given how much we paid "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CANNES, FR - Reviewed by IGOR - 08 June 2023
" We book cars through autoeurope for many years. Very sutisfied! "
" Everything is good, we drop off the car in different location without additional payment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEAN-MARIE - 07 June 2023
" With AutoEurope as always perfect "
" Unfortunately this was a full electrtic car, and the place I used to stay is minimum 5-6 km away from the nearest charger!!! Luckily I didn't have really many km to drive and the charge (85% when taking over) did last up to return (12%)! The next time I book a car I'll specify FUEL NOT ELECTRIC! Another point of dislike: it is highly recommended to make pre-check-in online, to speed up the procedure - in this case it was of NO UTILITY, as I was told some "every one in the line did it" but in reality it was not the case and people got served in the order of "first come first served" ! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by CATALIN DORIN - 05 June 2023
" - "
" I am very unhappy with the Hertz team in Beauvais. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by JAN - 04 June 2023
" it was all smooth "
" it was all smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTOPHER - 03 June 2023
" AAA+++ "
" Getting an automatic for the same price as a manual was an unexpected bonus. Everything with the rental was seamless and efficient. Once again Auto Europe made renting the car easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by STEPHEN - 01 June 2023
" Ok "
" Very reliable, courteous, trustworthy, well maintained and presented product "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALEXANDER - 30 May 2023
" Thanks to the staff everything went quickly ! "
" It was a pleasure. Polite and professional personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RADU-GEORGE - 29 May 2023
" As ever, AutoEurope is perfect! "
" Pickup from CDG was fine. Drop Off in Montparnasse could have been better. It wasn't mentioned that the DropOff and the Hertz office where I wanted to pay with a separate card the Different Drop Off charge was not in the same location. I literally ran to catch it still opened (with luggage's after me) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DAVID - 28 May 2023
" I have used Auto Europe for the past 5 years and have always been completely happy with the service provided and the rental rates "
" excellent service. The only negative was that there was paint damage on all sides of the car. If I had not paid for excess insurance cover, it would have been impossible to avoid incorrect charges, as there were too many scratches etc to prove that were not my responsibility "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAEN, FR - Reviewed by LAURENCE - 23 May 2023
" It was great! "
" Everything was smooth and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by EDGAR - 16 May 2023
" All good across the board the only thing that is unclear is insurance. For example I have travel insurance that covers car rental issues etc then Auto Europe provides their own coverage and then the actual renter tries to seel theirs as well. Really hard to navigate the insurance situation. "
" It was seamless, everything went smoothly, actually got a better car then we booked so all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEIF - 13 May 2023
" Friendly personnel "
" Friendly personnel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ARIE - 12 May 2023
" none "
" Trouble finding rental desk at Nice airport. One desk was closed and referral to other desk was not clear at all. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by MARK - 12 May 2023
" Great experience, mainly because I was also provided with a free upgrade to my rental. Thanks "
" Very Professional Staff and feedback in case of any difficulty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEAN-CLAUDE - 10 May 2023
" It's a shame that no change can be made after booking without cancelling and making a new booking. "
" My flight was rescheduled by Air France after booking the car. I informed Goldcar by telephone ahead of pick-up and was told there was no issue as long as the delay was less than 6 hours. I arrived at Goldcar's pick up desk with 1.5h delay vs booked time. No car was available. I had to wait for another two hours before a returned car could be handed to me. Staff was rather friendly but I was still delayed in my plans. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by AHMAD - 09 May 2023
" Very nice experience "
" Everything was Ok. However I was surprised an extra fee was required because car was to be used in Spain. That was not stated before first payment has been made "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GONCALO - 04 May 2023
" Overall great experience "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by DEBORAH - 28 April 2023
" Good overall. All went smoothly. "
" Staff at pickup was particularly helpful and informative and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PLAMEN - 28 April 2023
" Perfect service "
" Perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by COSMIN - 24 April 2023
" great experience, good cars "
" great experience, good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ANAMARIA - 22 April 2023
" Please make it easier to book multiple drivers. "
" We got an upgrade which was really nice. In the end we got charged 52 euros for 2 drivers (it was supposed to be 45 euros). I didn't receive an invoice yet to see where this difference is coming from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by ALBERT - 19 April 2023
" - "
" Best value for money "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by LUKE - 17 April 2023
" Expensive and complicated "
" There was an airport charge separately to what I paid you , this should have been included in your price. The car in the rental agreement was not available and they gave me an MG5 electric which has no ability to fast charge, therefore I returned the car with less then 70% battery, now I am being charged 24 euros for recharging. The MG5 is not suitable for a car rental situation....@45% battery after 150km(1.5hrs) of driving on a motorway in eco mode , then requires a MINIMUM of 3.5 hours on charge..... "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LYON, FR - Reviewed by BERND - 14 April 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by HOLGER - 14 April 2023
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANDREA KATHLEEN - 14 April 2023
" I love the Zero Excess (hence no worries) concept. The staff we dealt with were all super nice and helpful. "
" I love the Zero Excess (hence no worries) concept. The staff we dealt with were all super nice and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AIX EN PROVENCE, FR - Reviewed by DOMAGOJ - 13 April 2023
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEPHEN - 13 April 2023
" Autoeurope very supportive "
" Charged for an extra day with insurance for 30 min delay due to heavy traffic jam following an accident "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by MIHAELA CRISTINA - 13 April 2023
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLEANS, FR - Reviewed by LOIC - 13 April 2023
" None "
" None "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by FRANCIS - 11 April 2023
" As 3 above "
" Our flight from Dublin was three hours late due to French ATC work stoppage. Regrettably SIXT had closed their location and I could not get my car. It cost me €210 to get a taxi to where we were going and return the next morning to get the car. They should have waited for our flight to arrive. I was happy with Auto Europe as usual but will not use SixT again, so please don't include them in any of my future searches. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTONY - 07 April 2023
" As above "
" No fuss or hard sell at the desk ( unlike some I could mention ). Efficient pick up and drop off. No problems overall. Good car and good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by ANTHONY WEI BING - 06 April 2023
" Excellent driving experience, car is new (feels new). Easy to pick up and drop off. Will definitely choose Autoeurope again on my next trip. "
" Keddy is friendly, very helpful, very informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROUEN, FR - Reviewed by CHAI - 05 April 2023
" At the day of booking was protest and train station was closed. Then I cannot took the car. When I went to counter in the next day for refund this booking . The officer said cannot refund. "
" At the day the train station was close due to protest reason.Then I cannot go to car pickup counter. The day after that day I went to asking for refund this booking but the officer said cannot refund. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 9
PARIS, FR - Reviewed by TIFAHN - 04 April 2023
" Overall we had a good experience with the vehicle. It got us where we needed to go. "
" The vehicle looked like it had been in an accident and had some electrical issues. The check engine light came on two days prior to returning it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by JOZEFFINA - 23 March 2023
" I won't be renting cars with Sixt anymore. "
" Dear customer service team. For many years now, I use your services and I am very pleased with your services. Some times, not often, there are some mishaps, but this time it exceeded them all. The bottom line was: I was charged twice! I was charged by Auto Europe (as I was deposed to) and I was charged twice as much by Sixt company directly. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ERKIN - 23 March 2023
" that was good "
" cleaning could be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by BERTRAND - 19 March 2023
" Auto Europe us surely the best way to be sure to find the best deal to rent any kind if cars at the best price anywhere Good application "
" Hertz team was pleasant professionnal efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GREGORY - 14 March 2023
" Sixt-now "
" this was the only negative car rental experience I've had in years of road trips. the first time I came across such boors and swindlers working in a seemingly reputable sixt company! we, 2 couples of older people on 04/03/23 after arriving at 09:30 pm .came to get 2 cars. There were 3 employees and one client - 2 counters. Our friends were cleverly deceived by the first employee with an oriental mentality, who, instead of the Peugeot 308 ordered and confirmed 3 weeks in advance, aggressively tried to force them to take large family cars from other categories that were unpopular with tourists, we refused, and our friends received a car from the ordered category in retaliation , but with multiple external damage and a damaged wheel, which was pumped up 3 times during 6 days of rent. Then the extortion of money began in the most cynical way: this impudent employee also cynically deceived the elderly, who wanted to buy one of the 3 additional insurances offered - glass / tires. with grar. I asked why, he replied that the wheels/tires come with the grar!! As a result, instead of 41 euros (7 euros per day), our friends paid 220 euros. I was ashamed that I advised them sixt! I went to take the car from the second employee, and everything was different, friendly. I was also offered unpopular models according to the standard scheme, I refused and received a new car from the ordered VW Taigo category. The same employee answered my question about insurance in front of our friends and the first swindler employee that, as expected, I can insure leaked / tires separately, without hail, which I did. Silent scene!! The next step is acceptance of the machine. We are again completely powerless and humiliated. There are no more clients. All 3 employees went home. Time is 10 pm. I ask for a copy of the contract in order to note possible scratches, etc., when receiving the car, which is the basic right of the customer, protects me from unreasonable claims from sixt, but they refuse me and say that they will send the contract by mail. I ask if I find scratches, how to mark them, and they answer - shoot a video!!?? I demand a copy of the contracts and then the third employee attacks me, threatens and says: madam, you will download the rights, we will cancel the order and be left without a car !!!! !!! Want to? !!!! Bravo! Welcome to France 2023. Welcome to sixt Nice Airport. Already at home, I translated the contract: 1. it says that the voucher is 229.73 eur, and I paid 249.91 eur through auto europe. 2. additional insurance - 7 eur / day, 42 eur, and in the contract - 51 eur. Our rental went smoothly, without incident, we handed over the car on time. With a full tank. We hit 1200 km. I ask the sixt receiver for a copy of the contract with O.K. He replies, everything is OK, but again everything is in words. Now I have to depend on who wants to play with someone else's bank account or not. Just a shame. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CHRISTOPHER - 03 March 2023
" excellent "
" Everything worked out fine. I made the error of renting a 100% electric car and live in rural France and was able to switch cars without problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARC - 03 March 2023
" I think AVIS/Budget should see how to make the MG Hybrid more reliable and not have the obligation to recharge the hybrid battery. "
" The Avis/Budget staff were very good. They gave me a new vehicle with 17km on the counter. It was a hybrid MG. However, there seems to be a design problem when the hybrid battery is empty for some reason the small battery for the normal engine is under stress and the car stalls with an empty battery. The car stalled at a light at 1am and I had to call a tow truck. The staff gave me another MG hybrid with 37,000km that drove well but again when the hybrid battery was empty the car would not even open ... Luckily we were with friends and were able to jump start the car, giving us access to the hybrid battery charger, charged the hybrid battery and drove around to recharge the 12V engine battery. It seems to be a design flaw between then Hybrid battery and the normal 12V vehicle battery. I am pretty sure AVIS/Budget are as upset with this as the customers. It is either a design flow with the MG Hybrid or a bad setting that needs to be changed quickly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BEAUVAIS, FR - Reviewed by MARKKU - 26 February 2023
" Everything went as it should. Additionally, I got bigger car with automatic gears. "
" Everything went as it should. Additionally, I got bigger car with automatic gears. Yes, I have their customer card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IGOR - 12 February 2023
" Will use your service again "
" exccelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTIAN - 03 February 2023
" Coilunter staff are very helpfull no matter what country you are.Sixth very well done "
" Sixth were always very helpful One good team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MICHEL BERNARD - 31 January 2023
" EXPERIENCE...... ZERO EXPERIENCE. If i understood the issue of Name matching (Credit Card/ Driving license),I cannot understand the NON REFUND POLICY...... IT S A JOKE .... or better call it a THEFT "
" WHEN YOU PAY a FOR A SERVICE (CAR RENTAL) and THEN YOU ARE TOLD THAT YOU CANT HAVE THE CAR because the Credit card name does not match the Driving licence name.... The least you can expect is a REFUND for a service I did not get. And then i get told that I will not receive any REFUND WHAT SO EVER...... I call that THEFT. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by EUGENE - 30 January 2023
" Booking on line with Auto Europe was simple and straightforward - although the previously free cancellation is now a to-pay-for extra. "
" The car exhibited fairly extensive bodywork damage and we had to specifically ask for a document showing the damage and received a small hand written sketch of the areas of marks and damage. Also, the tyre pressure gauge was faulty and I had to reset it several times. I checked the tyre pressure each time to make the tyre pressures were ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by DMITRY - 12 January 2023
" No feedback "
" Despite the booking was done and prepaid through Autoeurope, the Hertz person told me I need to have a premium credit card to get the car. I had to push him to get the car I prepaid. Finally, he agreed, but asked me to provide proof of my permanent address in France. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by DAVID - 11 January 2023
" It works fine ! "
" It is understandable but annoying that they try to up sell at the counter or instill doubts about the insurance cover purchases online at AutoEurope.eu "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by ISAAK-TONY - 07 January 2023
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by ANDRÁS - 31 December 2022
" the transaction is not closed yet, so prefer to wait till closure "
" good, though while your staff were processing our formalities a long que has been formed behind us... (Was I the lucky?) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MOHAMMAD ALI - 27 December 2022
" Autoeurope failed to inform me that terminal 1 at Charles De Gaulle Airport was closed, accepted a rental from that terminal. When I noticed and asked if I can change the terminal, to terminal 2A, autoeurope presented me with the penalties not with the solution. Autoeurope as a third party has zero communication with the rental agency, making misunderstandings very common. The insurance policy of autoeurope was far from being easy to understand, especially that what is written in the terms and conditions is different from what I was confirming with the operators through emails. Operators have no idea what the terms and conditions are, and when I had a few questions, they were stubborn a certain answer and failed to understand their own terms. "
" Professional, smooth, headache free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by LAWRENCE - 22 December 2022
" I have always been very satisfied with AutoEurope. "
" I would have given 10 for everything, BUT on the collection of the car I asked about recharging facilities in Paris and they told me that there was no problem at all. THAT WAS NOT TRUE! There are hardly any recharging points and the on-street ones do not accept credit cards, you require an account with some company the operates the charging points. I was forced to find a Fiat dealer who fortunately was very helpful and charged the car for me. Tha range of the Fiat 500 was appalling, I drove 111 km and the battery dropped from 100% charged to 11%! After the charge I drove another 67 km by the time I returned the car and the battery had dropped from 100% to 58%. The comfortable range of the car was only 100 km between full charges and a full charge from 10% takes 6 hours. I suggest that you warn clients that the real range of an electric car is only half of the manufacturer's claims and it is essential to ask what the TRUE SITUATION about charging stations is before hiring an electric car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROY - 17 December 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CATALIN - 10 December 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANNES, FR - Reviewed by CEF - 06 December 2022
" the drop-off location was not described well and I lost too much time to find the spot "
" the staff was not helpful at all during check-in. I asked to pick the car 2 hours before the reserved time he asked me one more day to pay for event hough the drop off time was much less than 24 hours. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CHATELLERAULT, FR - Reviewed by CYNTHIA - 05 December 2022
" See answer to number 3. "
" Just way too expensive for a compact car for 2 days. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARCO - 03 December 2022
" good car good service difficulty changing rent days undue charge on invoice after returning car "
" an undue amount in Euro was charged on the credit card statement "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by NIKOLAOS - 01 December 2022
" Very good prices, easy to reserve a car, very good options. "
" Excellent service, Smiling faces, fastness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STAMATIOS - 30 November 2022
" Too many bad experiences to share in this box "
" Too many bad experiences to share in this box "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by ORKUN - 23 November 2022
" I am pleased. "
" Easy pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by CRISTIAN - 14 November 2022
" Your voucher states that the credit card block will be 1000€, but instead Hertz blocked 2250€. When I asked, Hertz said that it's autoeurope's mistake "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VJ MANAGEMENT SÀRL - 10 November 2022
" Hallo, Your agency was recommended to us by Pascal Aeschlimann. Having forgotten my driver's license card. I was refused a rental. I then to my daughter to present her Swiss driver's license. The rental was refused because she had obtained it more than a year ago. According to the agency, you need at least 2 years of driving experience to rent a car, which is not the case in Switzerland. Today, i ask you for a refund because the vehicle has not been delivered. We have succeeded with another agency and were thus helped out. "
" Hallo, Your agency was recommended to us by Pascal Aeschlimann. Having forgotten my driver's license card. I was refused a rental. I then to my daughter to present her Swiss driver's license. The rental was refused because she had obtained it more than a year ago. According to the agency, you need at least 2 years of driving experience to rent a car, which is not the case in Switzerland. Today, i ask you for a refund because the vehicle has not been delivered. We have succeeded with another agency and were thus helped out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BASTIA, FR - Reviewed by RIMANTAS - 08 November 2022
" Super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KARL - 08 November 2022
" The staff at CDG were very professional and did a great job taking care of me! "
" The staff at CDG were very professional and did a great job taking care of me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KONSTANTY - 07 November 2022
" Good offer, fair conditions. "
" Key'n go - great service, was waiting for it for 30 years. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEFANIE - 05 November 2022
" It was easy to book online. "
" The car was very damaged on the outside. The staff when receiving the car was unfriendly. It was the first time I experie ced to be sent away because we were a little earlier (punctual landing) to pick up the rental car. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by PEDRO - 03 November 2022
" The Supercover has too many "small print" which makes one insecure of whether coverage will be provided in case of need. "
" Car had several damages. Return experience was bad, there was no personnel and no instructions on how to deliver, had to call. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by DAVID - 30 October 2022
" Very nice car. Upgraded at no additional cost due to shortage of cars with enough gas to get to a gas station away from town. "
" Agent in Toulouse was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by RAMON - 26 October 2022
" Arrived at office, speedy paperwork, car options offered. Very good overall experience. "
" Better service than expected. Big well done. Speedy and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by CHEN - 22 October 2022
" Your response to my query on the insurance was fast enough, and the fact that your agent has called me was positive and appreciated. Thank you! "
" The guy at the check in counter tried to sell me insurance that I did not need for travelling to Spain and Andorra for €350. He mentioned that my insurance does not cover these countries. After checking with Auto Europe you confirmed that I am covered with your insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by PAULA ADRIANA - 20 October 2022
" ok. "
" The representative of Hertz should advise that the gas station next to the Beauvais airport is closed. And also to advise that the quantity of gas that you may buy in France is limited to a certain amount of money (e.g. 40 Euro). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARTIN - 19 October 2022
" I had problem with on-line booking on autoeurope website. I had to repeat the proccess 3 times..2 times it did show, that the payment did not go trough..At the end I mad was charged 2 times and now I claimed the problem torugh online form and I'm waiting for answer from you and refund of one payment. "
" Great service, friendly stuff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VERONIQUE - 19 October 2022
" definitely to be recommended "
" nothing to complain. Everything was smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MIRAN - 16 October 2022
" I always book at Auto Europe, I am very satisfied "
" I paid 344,68 EUR when booking, I got an invoice for 327,86 EUR, but I did not get the difference back "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by FILIP - 14 October 2022
" our flight was delayed with 2 hours and we would arrive in marseille at 23,30 this was also closing time for herz.... I could not take direct contact with herz but the helpdesk from autoEurope informed them with our late arrival and stayed open. this was verry kind ! "
" correct handling , very friendly and not to pushy with extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HAMAD - 12 October 2022
" Bad experience, I don't recommend this car rental company to anyone at all. "
" First of all the location of the office was to far from the airport and the mentioned there is a shuttle to there office which wasn't true. Second I dropped the car and they told me all are good and I'll receive my deposit back with in two days when the bank start to operate in Monday and still no get it back. Also when I contacted them in about the deposit, the sent me a wrong invoice which has some amount that I have to pay, while the gave me another one when I dropped the car which has ZERO amount to pay and they said all good. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 4
AVIGNON, FR - Reviewed by TREVOR - 12 October 2022
" Very straightforward...Has simplified a once daunting task. "
" Have to note that the selection of vehicles the most 'prestigious/ upmarket' that I can recall seeing... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by SHAH - 11 October 2022
" none "
" none "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GERY - 06 October 2022
" B "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MATTHEW - 06 October 2022
" Start to finish a easy process. "
" Seamless, great very easy experience, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - 04 October 2022
" Smooth with no problem except I had to pay for a missing ornamental clip (similar to wheel covers where they could be loss if not clipped in all the way) . "
" Smooth rental. However, the cheap Fiat I rented had ornamental clips fallen off due to cobble stone road. And I had to pay 232 euros for that. I would consider that normal wear and tear "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AIX EN PROVENCE, FR - Reviewed by JONATHAN - 29 September 2022
" When you buy something, then add additional insurance and pay on the internet, that should be the end of it. But no, I was told by Budget that all they knew were the charges in their computer. It was as if what I had done on autoeurope.eu never existed. It was too much of a hassle to call and complain on vacation, so I just paid it. The car was good. "
" What I paid through autoeurope.eu was not the same as what Budget said I owed. I had to pay an additiona fee. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARC - 28 September 2022
" ! "
" Waiting at the pick up counter was to long with 1 hour. Further the reserved wasn't available the positive point was the upgrade. Further I don't like to up sell with additional services etc. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NICE, FR - Reviewed by FLORIN - 27 September 2022
" Very easy and eficient to pick up and drop off the car. "
" Very easy and eficient to pick up and drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KEVIN - 24 September 2022
" I very satisfied "
" They have a very good service,they gave me an upgrade with no extra cost. The lady with the name Mellia was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by EZEQUIEL - 24 September 2022
" I tried numerous times to call customer service, nobody answered , after days of trying finally someone answered , just to tell me no on my request. Very bad service. Not going to use it ever and not to recommend to nobody . "
" Made the mistake of not taking pictures of the car when pick up. when returning it, the clerck blamed me for some scratches on the driver's mirror ( that I did not caused ) and one spot on the windshield that if it happened during my trip was not my fault ( Am I supposed to put my hands on the outside of the windshield to protect it ?, or sweep the road ahead of me to avoid pebbles ? Stupid, right ? ) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CAEN, FR - Reviewed by ALANSS6471 - 23 September 2022
" see number3 "
" My arrival was delayed and the agency was closed when I arrived. Your agents were not in the least bit helpful and kept putting us on hold and then hanging up ! This meant a 200 euro taxi ride home and another taxi ride back the next day. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by CÉCILE - 22 September 2022
" très bon service comme à chaque fois "
" véhicule propre quasi neuf, explications claires, procédures de départ et retour faciles "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by RAINER - 20 September 2022
" good platform "
" Friendly staff in Marseille but very slow hand over of the car - waiting time more than 1 hour. Drop-off was perfect and very friendly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by NILO - 19 September 2022
" It was a good experience "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 19 September 2022
" I asked for a french car , the representative in the counter told me that there isn't and if I want a franch car I should upgrade. I refused and gave me a kia , the kia was dirty and with 100 km left for refueling orea , when your representative understood that all of a sudden she "found" a french car in the same category ( 3008) "
" Bad!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LYON, FR - Reviewed by GEORGE - 18 September 2022
" Every booking always works without any problem "
" Most smooth pick up and drop off ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by SVIATOSLAV - 15 September 2022
" The booking process was smooth and easy. "
" I arrived at the counter at 10:15, 15 minutes before the schedule, but the car was prepared only by 10:40. The car was dirty when I got it - there was some trash in the compartment and some dust on the carpets. Outside the car was dirty, there were a lot of spray from dirty water. The trunk was also a little dusty. Also, the tank was not full, only about a quarter. Of course, the staff member said me about this, but due to this, I had to waste precious time to fill the tank when I was heading to my destination. In addition, every time I started the car, the computer requested to change the oil. It didn't really bother me, but it means that the company doesn't care about the car properly. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BIARRITZ, FR - Reviewed by DAVID - 15 September 2022
" Good as usual. "
" Relatively new car but experienced tire pressure warning (light) soon after pickup. Discovered rear right tire had been overinflated to initially remove warning. Drop off in Paris not straight forward. Parked car where instructed but no Sixt rep present. Needed to go to office in rail station to hand over key. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LYON, FR - Reviewed by EZEKIEL - 12 September 2022
" Started badly and delayed but thank God we drove safely and car was good as well. The counter staff was more on selling and charging me loads of additional fees such as insurance (he was claiming I was not covered when I know I bought all from Auto Europe), upgrading the car for double the price. In few words very disappointing start to the car rental. I doubt I will ever opt for Europcar at least in France. "
" The counter staff changed my car 3 times and remained there for more than an hour before giving me a proper one albeit larger than I expected and asked for automatic and got a manual. Very disappointing start to the car rental. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by VITA - 11 September 2022
" Auto Europe è sempre una garanzia "
" Purtroppo l'auto ci è stata consegnata in ritardo, e sicuramente danneggiata, continuava a tirare di lato e ha consumato molta più benzina rispetto alle altre auto prenotate insieme "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by VALERIE - 10 September 2022
" Auto Europe is very easy to use and efficient. Easy to find the best rate wherever the place of rent. "
" We didn't get paper rental agreement at the check in counter. There was not initial car body check therefore, we had claim of body scratch when it was returned which we didn't at all. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by LIDIJA - 10 September 2022
" No comment "
" Hello, We were supposed to take over the car at 12:30 and from 12:30 we were waiting 2 and a half hours in a waiting line to finally hear that they have problems and that our car is not ready and it was 3PM. They said they they don't know exact hour when our car will be ready. The same problem was happening also with other clients waiting there. As we needed to get to Cannes boat show for work and we had meetings we couldn't wait longer without even knowing how long and with 10 people in front of us waiting for the same. I also need to point out that this is the worst experience with rentacar I ever had. Their manager told us that we can make cancellation and that we will get a refund. And so he cancelled the car and we needed to take a taxi. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AJACCIO, FR - Reviewed by RAIMUND - 05 September 2022
" Car dusty on outside after rain otherwise fine. "
" Pick-up and Drop-off were fast. Friendly Staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ANGELOS - 04 September 2022
" We purchased the refundable excess with super cover from the AutoEurope website, however as it turned out it was only covered for 1500 euros. I had to pay extra 200 euros for the super cover. I think this is ridiculous. "
" We purchased the refundable excess with super cover from the AutoEurope website, however as it turned out it was only covered for 1500 euros. I had to pay extra 200 euros for the super cover. I think this is ridiculous. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by EMANUELE - 02 September 2022
" All good, prices very good, booking process very easy. "
" I rented a car in Nice (France) and needed to drop it back in Lyon (France), so I went to Avis close to Aix-en-Provence and changed the drop off. I was not informed that in Lyon at the time and date of my drop off no one would be there, the Avis station is closed (car dropped off around 7pm on a Saturday). This made it very difficult to drop the car and go to the airport without any indication and no one to ask. Furthermore I was charged 30€ for extra cleaning inside (they sent two pictures of the floor and on of the gear shift with some crumbles on) but the car needs only vaccuming. Carpet is not dirty or stained and seat the same, not dirty not stained. I don't understand why the charge. Don't they vaccum normally every time a car is back? Furthermore I've been trying to contact them on the phone and for one reason or another I've not been able to speak about it to anyone since I received the invoice. No words, not even cheap budget rental companies have this kind of customer service. Non existent. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
DOUAI, FR - Reviewed by NANDA GOPALA - 01 September 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EVANGELOS - 01 September 2022
" Helpful and rapid car "
" Excellent staff!!! Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by LUIGI - 31 August 2022
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GERARD - 30 August 2022
" Hopefully the price of Car Rentals will return to normal ( pre-covid ) prices soon. "
" All good. Everything went well. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by BERNARDINO - 29 August 2022
" AutoEurope service was good. I have now submitted my claim for refundable excess. The process has so far been straightforward, fast and cordial, although I am still awaiting the outcome. "
" I have been renting cars through AutoEurope for all our family holidays since many years. This is the first time I am renting from Avis, however. Unfortunately, for the very first time, I had two incidents during the rental period - first a collision and subsequently a flat tyre for which I could not immediately find a replacement tyre (the tyre had to be replaced). Roadside assistance was very helpful and efficient and really helped in the collision accident. I felt very reassured despite the trauma of the accident. I got the car towed rapidly and got a replacement on the next day. Geneva airport AVIS desk was also very efficient when picking up the car and returning it. However, during the rental period and because of the two incidents I needed to speak to Avis personnel and it was impossible to get hold of Avis representatives on the phone despite tens of calls. Geneva airport desk was not reachable. Since I was located close to Grenoble when I had a flat tyre, I tried calling Grenoble office (Roadside Assistance recommended speaking to the nearest Avis office) and it was very difficult to get them to answer the phone. When they did answer, they could not speak in English and refused to help, despite me being courteous and asking for help. The second time I called, they again said that they only speak French and actually cut the line on me. I found this to be very offensive and really poor customer care. Overall, it was very frustrating to not be able to speak to Avis representatives and receive help and guidance in a country which is not my own. I expected better from Avis. Quickpass registration did not work on the website either. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by KA KI - 28 August 2022
" Can use Autoeurope, but not select Budget / Avis "
" I booked a car of automatic, they assigned me a manual car. I spotted it and they find another one. They assumed me requiring full protection and put it on contract, I spottd it and they amended it, however, I got notification from bank that they charged it on my credit card. When I returned the car, I asked them to provide written confirmation no such charge on my credit card, they refused and asked me to contact customer service. When I picked up the car, they only stated the car conditions on contract, no one checked the car with me. They told me I can check it myself and took a photo if I found additional damage, showed the photos to them when returning the car, this puts the risks on me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PARIS, FR - Reviewed by OLEG - 25 August 2022
" This time I wasn't completely satisfied with my car booking "
" I will no longer rent a car in Avis and I do not recommend it to others "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NICE, FR - Reviewed by GORAN - 23 August 2022
" 1. fuel in tank is not be full like staff say when I take car and Goldcar take me deposit on card for full tank 2. The oil light came on after one day and no oil in engine. When I called the agency they said that I should go to the service centre and fix it myself , even though the money was taken for the complete insurance and insurance amount is 6 times higher than what is offered on net to me. The staff said that they would charge 50 eur for each small scratch and that therefore the deposit of 2000 euros that said first would probably be witheld but later they said deposit was 1300 euro and that I had to take full insurance for 340 euros because the car was got for a little money from you. I want someone to refund me the money I alredypaid for for insurance , Was offered 5,7 euros per day by message so that they would charge me 340 euros on spot. "
" Goldcar staff take extra money for insurance because I take car for good rental price with you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
NICE, FR - Reviewed by VERONIQUE - 22 August 2022
" no specific comments Very good site "
" The car was not cleaned inside and out of washing liquid "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LYON, FR - Reviewed by ALBERT - 21 August 2022
" AutoEurope always meets my expectations by providing clarity in the auto rental contracts. The simple and clear explanations on their website make it easy to rent a car. Much better than the impenetrable legalese in most individual car company contracts. "
" Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PAUL - 19 August 2022
" Upgraded and happy to have an automatic car "
" Only downside was crazy traffic trying to return car at CDG "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JACQUES-ANTOINE - 16 August 2022
" Tariffs are not amazing "
" Car not washed Car in bad conditions Expensive "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BEAUVAIS, FR - Reviewed by ALEKSANDAR - 12 August 2022
" Everything was as promised "
" Very kind and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by STEPHEN - 11 August 2022
" Auto Europe is a clear and transparent means of renting a car. "
" The pick-up experience was the worst I have ever had. There was no shortage of staff - I counted at least 10 - but only one person was processing pick-ups for the customers. Although there were only 5 customers ahead of me, it took 2 hours to collect my car. It was the most incompetent and badly organised process conceivable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BASTIA, FR - Reviewed by PIM - 10 August 2022
" I rented a car, picked it up without problems, drove it for 8 days, brought it back. No trouble, no problems. "
" I rented a car, picked it up without problems, drove it for 8 days, brought it back. No trouble, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HONGFU - 05 August 2022
" auto europe is much good online experience while comparing to europcar..... "
" When I return cars, the staff check there gets scratch on passage side's rim, it is ok if it happens during my rent period. but the staff doesn't tell me when the following processing of the scratch , and when my deposit money in the credit car will return back? and most of important, I have not yet receive any invoice about this time's rent. either by paper or electric!!! pls help me solve this issue. I need the invoice, thanks "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CAEN, FR - Reviewed by RICHARD - 04 August 2022
" COOL "
" Prix un peu trop élevé "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by RODERICK - 04 August 2022
" Above expectations, well done! "
" Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TRISTAN - 02 August 2022
" Autoeurope I have used for 20 years, its brilliant. But sadly Goldcar this time not so. I have appealed their decision and their €195 invoice, and will let you know. "
" Sadly on our return, Goldcar claimed a new scratch on the car, being completely unfounded. The "scratch" was so tiny that was barely visible on collection, so unreported. Feel a bit cheated after many years of happy car hire. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALEXANDER - 31 July 2022
" AutoEurope are ok, I believe "
" It was rather strange experience. When I arrived to receive the car (booked more than 2 months before), there was no car in stock. First I was proposed some little manual car (the booked one was CDAR) - I refused. Then we were waiting for something about 1.5 hour. After that they promised that I'll get the car tomorrow (I agreed since we were staying in Paris some days more). They have ordered for us taxi to our hotel and even payed for it. On the next day they called and told that the car is ready. When we arrived, it was still in cleaning. So we got it (Not absolutely clean, but we had no time to wait. Inside it was OK). The car itself was ok (it was plugin hybrid. not charged, so the fuel consumption rather serious). It's sort of "happy end". I believe they are not "bad guys", but the situation is problematic. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by VIKTOR - 30 July 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ATHANASIOS - 29 July 2022
" Auto Europe fine as always shame Enterprise was a big let-down. "
" Very poor customer service. Arrived at the till to pick up our car. Were told that 15 minutes were needed for it to get ready...fine makes sense. 2 hours later still no car. Despite being told every 15 minutes that our car would be ready in 15 minutes as I kept asking. When we were finally sent out to collect our car. I realised that there were lots of cars there waiting to be rented so I could not understand the delay. Was then told that due to the long wait...ruined our first day trip program, we were promised a 15% discount. It's not been almost 2 weeks since our return and nothing has happened. This is a very amateur company. I have rented cars all over the world and never have I had such a bad experience. I have sent repeated emails but no response. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LILLE, FR - Reviewed by JULIEN - 29 July 2022
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by YUPING - 28 July 2022
" Would book again with Europcar! "
" Easy to book, car was better than we expected and staff was relaxed and easy going, which is not what I'm used to with car rentals, but it all worked out no problem! They answered all our questions on driving around France including toll roads and city driving fees. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ESTEBAN - 27 July 2022
" Need help avoiding this charge. "
" Total scam. They want to charge me for an inexistent scratch "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CANNES, FR - Reviewed by SAMIR - 27 July 2022
" very good "
" very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BOULA - 26 July 2022
" Different price on the counter and you will pay extra . I paid extra 100 euro to pick up my car "
" Different price on the counter and you will pay extra . I paid extra 100 euro to pick up my car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROUEN, FR - Reviewed by SAMUEL - 25 July 2022
" We were given incorrect drop off information for the car (which we had in writing). The location of drop off was another 15 minutes further away, so we had to take an Uber to get to our destination after dropping off the car. "
" Our car worked well for our travels but was given to us with 3/4 of a tank of gas even though we were required to fill it. It also wasn't washed before we picked it up. The windshield was so dirty, the windshield wipe fluid never really helped. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PARIS, FR - Reviewed by HERMAN - 24 July 2022
" Verification process after booking of vehicle was confirmed was quite overboard and I felt quite vulnerable sending scanned photos of my creditcard, drivers licence and passports over the internet. Otherwise very happy with the vehicle and the the service. "
" An allround positive and satisfactory experience. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARIE - 23 July 2022
" Le service de Goldcar à Nice est pro et notre réservation via Auto Europe est positive "
" La personne qui s'est occupée de nous était aimable, efficace et très professionnelle ! Merci à elle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CHRISTIAN - 23 July 2022
" Very disappointed with car . It was truly dangerous to drive "
" The car had numerous dents and scratches on pick up and was also dirty. Worse of all it was dangerous to drive! The care needs either wheel alignment or wheel/tyre balancing "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 1
VALENCE, FR - Reviewed by OLIVIER - 21 July 2022
" No regrets ! "
" Good pricing, good car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PIERRE - 21 July 2022
" Ok "
" Good car Quick drop off good price Very long wait to have the car (40 mn) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 20 July 2022
" Very smooth to find a car and to compare the different options. Sadly my experience with Europcar soured the whole thing. The only addition would be to see some user feedback scores for the various providers "
" I was pushed to take an upgrade, I was ok with it. When I started driving away from the airport I had problems with the apple carplay and the car was just constantly bumping out my phone which was very annoying when driving in a city I didn't know. After a few hours of driving the car broke down. It was some kind of engine fault, luckily it was an electric hybrid so I could use the electric engine to pull in to safety. This was at 16.00. We were parked outside a shop and then I began to call Europcar. It took 6 hours of constant phone calls to get them to come and collect the car and get me and my family to our destination in a taxi. The lack of care of the support team was incredible. I gave them all the information they required to solve the case right at the start but they didn't pay attention and didn't make the efforts they needed to resolve this. Multiple times they promised to call back and then didn't which meant I had to call myself and follow up. More than once I was hung up on despite always speaking in a respectful tone of voice. The support team had very few people working who were comfortable speaking in English. I myself gave all the solutions as the support team didn't know what to do. For example we were about 45mins in a car from Lyon but the team were saying the small town we were broken down in didn't have an open Europcar venue. Lyon had ones open until 21.00 or even 22.00 but these suggestions came from me rather than the team. The team were so slow in getting the issue resolved that by the time they had everywhere was shut down. This ended up costing Europcar a lot more as they then had to spend 300 euros on a taxi to take me to my airbnb. The next day again they had to send another taxi to take me to Lyon airport to pick up a new car. For me two days of my vacation were entirely ruined by wasting time dealing with Europcar's support team who made every situation worse and cost me and the company a lot of time and money. I'm deeply disappointed in Europcar and will never use the service again, I'd happily pay more to some other company to avoid ever having to use the service again. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
CLERMONT FERRAND, FR - Reviewed by AUGUSTO - 19 July 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by BARCLAY - 18 July 2022
" Autoeurope Good, hertz would not use again. "
" Staff good. Car was dirty on pick up and on 80% full of fuel. Car was specifically small than the one booked. On return car was full of fuel yet was charged over 50 euros as they stated it was not. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 3
NICE, FR - Reviewed by ROBERT - 18 July 2022
" Always good prices.... "
" The delay at the Avis counter was really unacceptable - we waited over 2 hours - this was on a weekday afternoon outside of the school holidays, when other car hire desks were empty - Avis should have been able to have the right number of staff on duty to handle the expected customer numbers. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ANDREAS - 18 July 2022
" Very good experience. Nice car "
" High cost for a week "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALFREDO - 17 July 2022
" Auto europe is ok But emails received should be in english not german "
" The drop off procedure should allow customer to be present when Avis evaluate car return condition to challenge or dispute alleged damages. I was charded damages much later with photo proof not detailed and badly taken, not able to dispute charges. Languaje should be english not french or german "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ROUEN, FR - Reviewed by RAYMOND - 14 July 2022
" I tried to rent on AutoEurope.com but there were no cars to fit 5 adults. I had to rent through Autoeurope.eu. I actually got a better price through the .eu site. "
" The check in was easy, quick and smooth. The only problem we had was finding the car on the lot and figuring out how to start the car without a key. The car was clean on the inside but had not been washed on the outside. That was a little disappointing. Drop off was very easy once we found the drop off site. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NICE, FR - Reviewed by MAGNE - 14 July 2022
" We needed to change the car when we arrived the counter, and that was ok for Sixt, but not for Auto Europe (after calling them). This gave us a cost for 5.000 kroner more than necessary. We will never use Auto Europe again and I will in my network and to friends advice them to avoid Auto Europe. Hopeless, rigid and not understandable. "
" 1,5 hours wating for a car is a terrible start on the holliday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PARIS, FR - Reviewed by GERY - 13 July 2022
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by LEO RAYMUND - 11 July 2022
" The staff at the counter is forcing us to get another insurance covering damages to the car amounting to eur450 for 3 days. I told them i purchased already with you zero deductible but they claim it is different. They are different from the other car rental companies. I wish we have rented from other rental companies through autoeurope. They foreced us to get windshield cover. Since it was only eur24 for 3 days then we got it. I thought it was included in zero deductible we got from you. They said they will email the contract at the start of the rental but up to now we have not received any email from them. Upon returning the car, the person who checked the car is saying there were scratches to the ream at the back right side of the car that was not in the contract that we never received. Unlike other rental companies we got through you they were not forcing us to purchasing other coverage because we got zero deductible from you. They are also very helpful because at the time of rental they will show you scratches of the car. Here at sixt, you are wncluraged to take photos of the car. The car was not even cleaned. No matting. Difficult to take photos of the scratches but we have. We are still on vacation and worry of the charges if they will send an invoice. Still no email received from them. "
" The staff at the counter is forcing us to get another insurance covering damages to the car amounting to eur450 for 3 days. I told them i purchased already with you zero deductible but they claim it is different. They are different from the other car rental companies. I wish we have rented from other rental companies through autoeurope. They foreced us to get windshield cover. Since it was only eur24 for 3 days then we got it. I thought it was included in zero deductible we got from you. They said they will email the contract at the start of the rental but up to now we have not received any email from them. Upon returning the car, the person who checked the car is saying there were scratches to the ream at the back right side of the car that was not in the contract that we never received. Unlike other rental companies we got through you they were not forcing us to purchasing other coverage because we got zero deductible from you. They are also very helpful because at the time of rental they will show you scratches of the car. Here at sixt, you are wncluraged to take photos of the car. The car was not even cleaned. No matting. Difficult to take photos of the scratches but we have. They dont deserve to be an option on your website. Orjerwise we will not rent from you anymore. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PARIS, FR - Reviewed by HELDER - 09 July 2022
" completely satisfied "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANDREW - 09 July 2022
" Again. All smooth. No stress "
" All very smooth. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by CLINTON - 08 July 2022
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by SURBHIT - 05 July 2022
" Worst company ever. Never using Hertz ever again. "
" Horrible experience at Hertz. They did not honour the contract with Auto Europe and charged us extra for insurance even though it was clearly included in the contract. Further many problems were faced related to tyre puncture, car replacement and their staff's inadequacy to help. Pathetic people. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by RAMON - 03 July 2022
" Have to remind myself to check car properly before starting to drive. "
" Helpful service from reception person upon car pick-up. Car had several bumps and dents which I would have imagined should have been taken care of before passing onto other customers. All in all not a bad experience. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BASTIA, FR - Reviewed by NERIJUS - 02 July 2022
" Easy booking process. "
" New car, no problems or issues at all. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HENRY - 30 June 2022
" As above "
" Very efficient, friendly. Very impressed with quality of car (Kia Xceed automatic plug in hybrid). Great to drive different cars & experience uptodate technology etc. My only minor negatives would be: - when I raised issue of using the electric element (for efficiency & experience of fully electric drive) I was told I could only use petrol mode ? - rear windscreen wiper missing. Told - I wouldn't need it, it doesn't rain at this time of year ! It did. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RAZVAN - 30 June 2022
" Everything went smooth. "
" I would have expected Hertz to provide a better vehicle. The car in question had 70+ thousand kilometers and the brake disks were oval, so every time I pressed the pedal the car would judder. The car was drivable, but not what I was expecting. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NANTES, FR - Reviewed by SVETOSLAV - 30 June 2022
" You can always count on AutoEurope. "
" I had to change the date of my reservation due to a mistake of AirFrance. The only way to start a conversation with the local airport office of Europecar is "Bonjour". If you start with "Hello" they just hand the phone. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CLERMONT FERRAND, FR - Reviewed by ANUJ - 29 June 2022
" All automatic cars have gps as default equipment, but its still charges as optional equipment. I believe this is excessive esp when you already pay a substantial premium for automatics over manuals. Other than this AE has always met expectations. "
" Overall ok, but car wasnt in great condition (internal cleaning, lots of scratches and dents) and over 80000kms clocked (usually received newr cars in mint condition) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LYON, FR - Reviewed by RAOUL - 29 June 2022
" I will make a booking soon "
" everything was as planned. smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by JON - 29 June 2022
" Very happy with our experience with Auto Europe, good value car hire. Will use again. "
" Very good staff, friendly & efficient. Main comment, we were given a hybrid vehicle, & considering we drove 4500km, this was not an efficient car for us. It was heavy due to the electric batteries, so was not good on fuel efficiency. Also due to the small fuel tank we had to stop too often to refuel. For long distance driving a full fuel car would have suited us better. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by DAVID - 28 June 2022
" Apart from the above, all fine. "
" The windscreen water tank was empty ! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by MANH DUONG - 23 June 2022
" I don't think I will use this service again "
" We booked an automatic car but when we showed up, there were no automatic cars available. It took a lot of time for us to get the car. And we had to put the Ad blue in as well. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PARIS, FR - Reviewed by PHILLIP - 21 June 2022
" Other than the wait, good. "
" Car we rented was given to someone else. Had to wait 2 hours for a suitable car. Otherwise good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - 19 June 2022
" Overall ok, with the exception of the issues noted above. "
" They did not reserve the car we requested, so we got--and was charged for--an unrequited upgrade. Then we got a car with mechanical problems but it was quickly traded for a better model. The only inconvenience was that we had to return to the airport on our second day there. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CHARTRES, FR - Reviewed by WILLIAM - 19 June 2022
" Auto Europe representatives were easy to reach and polite. However, they could not deal with any issues arising during the rental, abs instead directed at questions to Hertz. This is poor customer service. "
" Pickup in Chartres was easy and professional. Excellent staff there. However, it was difficult to contact Hertz in France. Email didn't work, and telephoning Hertz at both its central number and Bordeaux location was next to impossible. Also. Drop off at Bordeaux Gare St. Jean was confusing because 1) Google has the wrong address, 2) no signage in the area of the gare directing us to the drop off location, and 3) no clear instructions in the car park about how to relinquish custody of the vehicle. Changes to the scheduled itinerary are difficult to make because responsibility for the rental seems to be divided between offices. This caused me too much time trying to reach the right Hertz representative. Not sure I would rend from Hertz in the future. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by THEODOR - 17 June 2022
" Same as above! I am thinking in making an official complain to the EU consumer protection! "
" First of all, they made me pay extra 317 euros when I took the car, besides the 460 euros I already payed online! It was crazy, why you did not say anything before? It was easier for me to pay before online Secondly, they charged me 94 euros for deposit and they did not return my money back! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by EDIN - 16 June 2022
" This was my first time to rent a car, and I am very satisfied with the experience. Will definitely use this kind of services again. "
" Our host Noel was very kind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DANIEL - 14 June 2022
" Autoeurope is great but hertz no good "
" They took a guarantee, its been a week and they have not refunded. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NANTES, FR - Reviewed by DANIEL - 14 June 2022
" No issues "
" Good car but in poor condition, interior and exterior "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by NICHOLAS - 13 June 2022
" All positive. "
" The Nice office of Goldcar is high quality and good value. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JAKUB - 12 June 2022
" Overall a very smooth experience. "
" Very nice lady at the counter, and she spoke good English! Also the place was not crowded, both during pick-up and drop-off. A completely trouble-free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARCEL - 11 June 2022
" Mes felicitations pour Goldcar "
" In the past I tried to avoid a Goldcar vehicle but this time it was a total surprise and pleasure. The collection of the car was amazing with the responsable even helping me with my luggage. All staff where very friendly, polite and efficient. Mes felicitations pour Goldcar! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by DAVID - 08 June 2022
" its in and out very quick. "
" I went to budget and they were always good and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by SERKAN - 07 June 2022
" Everything was perfect. "
" Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALMONTAS - 06 June 2022
" Everything OK "
" Just one thing - the car was different than I was booked "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOURS, FR - Reviewed by CYRIL MITCHEL - 05 June 2022
" I NEVER USED THE CAR. I mistakenly didn't bring my driver's license and left it in the Philippines. I tried to cancel and request for refund but autoeurope did not refund. Despite my request. :( "
" I NEVER USED THE CAR. I mistakenly didn't bring my driver's license and left it in the Philippines. I tried to cancel and request for refund but autoeurope did not refund. :( "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by NATALIE MILANI - 02 June 2022
" I am kind of disgusted and won't ever rent from Budget in Paris again. "
" 1. Picking up the car was a great experience; the manager was professional, wonderful really. It took forever, but he was kind. 2. Drop-off was a horrendous experience. We asked for after-hours dropoff but were not told how confusing it would be to enter the parking lot after-hours. It took us about an hour of driving around the train station to get back in. That's not so much a problem, it just would have been nice to be given instructions in advance. When I got the "drop-off" email the next day at 7am, they had charged us 170 euros for a scratch to the car that wasn't there when we dropped the car off at 1am. We actually had planned to photograph the exterior of the car at dropoff but we were so tired after driving 12 hours that day and another hour to drop off the car that we didn't. Oh well, Lesson learned. I'm sure they did this because we had bought the highest level of insurance and because we did late-night dropoff. I am kind of disgusted and won't ever rent from Budget in Paris again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PARIS, FR - Reviewed by DONALD - 31 May 2022
" See above. "
" Pre-pickup service was non-existent except when it was rude. Return was a disaster. The agreed return office at the Brussels Gare du Midi was closed well before our designated drop-off time, and apparently had not been open at all that day. We had no idea where or how to return the car. Calls to all the local Avis numbers went unanswered. An international call to Avis Europe reached an agent who said we should put the car in the lot and leave the keys in the lock box, but he had no idea where these were. We drove around the area of the station and eventually found the entrance to a grarage with a very small rental car return sign. We found Avis spaces in the garage, but no attendants. The posted instructions were incomplete and essentially useless. Finally we found a single piece of paper taped to a random wall, with one corner hanging loose, that said what to do. But we had spent almost an hour, much of it in a state of anxiety, returning the car. I will never rent from Avis again, and if AutoEurope attempts to book me with Avis, I will cancel the transaction. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ISABELLE - 31 May 2022
" see above "
" We paid for a car for 7 days. We missed picking it up late in the afternoon. When we arrived the next day to pick up they refused to give us a car that we paid for. They made us pay an extra $300 for 6 days instead of 7. When we picked up the car they told us we had a 90 minute grace period to drop off the car. We were well within the 90 minute grace period when we dropped the car and were charged a late fee drop off of $11.50 anyway. We called Auto Europe from Hertz before renting the new car from Hertz and we were told there is nothing that would be done about it. The agent refused to transfer us to a supervisor and said you lost your money. So we sent you an email to have you straighten it out with Hertz. Eight days later we haven't received a response from Auto Europe. So we contested the charges to both you and Hertz. Despite knowing we paid for the car for a week Hertz refused to give us a car and your company refused to do anything about it. We are not paying twice for the same car. Since you didn't have the time or inclination to resolve the problem we have notified our credit card company to cancel payments to both you and Hertz until this is resolved. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MULHOUSE, FR - Reviewed by DOMINIK - 20 May 2022
" Overall very positive experience with you. "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by AUGUSTINE - 20 May 2022
" Problem free experience "
" Very reliable company. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by PAVLIN - 20 May 2022
" we would gladly choose againEuropcar "
" everything about renting a car was great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by THOMAS - 18 May 2022
" Efficient, good prices "
" Politeness, listening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ARTJOM - 16 May 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by RALPH - 16 May 2022
" I tried to reach out Auto Europe numerous times without success. Auto Europe did not get back to me... "
" The Lyon Perrache agency has been closed for 2 years. My car was not ready and I had to go to Lyon Part Dieu to get my car. I was scheduled to pick up my car at Lyon Perrache at 8.00am and Lyon Part Dieu did not open until 9.00 am. The cxar returnwas also a nightmare as the street where the return parking was located was closed on one end and featured a no access sign on the other.... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
METZ, FR - Reviewed by MIGUEL - 14 May 2022
" NEVER AGAIN. To have the need of a license valid for more than a year is stupid. all of the companies allow you to rent with a valid license on the rental period but this on with one year of validation or nothing. So I didn't have the car and nobody gave me my money back. It is a disaster I never saw in years of renting cars. People have to know about this and I will find the way to let them know in social network. "
" NEVER AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by EMMANUEL - 13 May 2022
" Merci à Autoeurope de contacter Enterprise pour obtenir dédommagement pour : - journée d'indisponibilité du véhicule à cause de la vidange moteur - déclassement (CWDMR au lieu de SDMR) : catégorie inférieure. "
" Bonjour, Plusieurs déconvenues pendant cette location de voiture : - véhicule fourni CWMR au lieu de SDMR. - extérieur du véhicule très sale, signalé en présence de l'agent préparateur. - vidange de la voiture faite au garage FIAT de Montpellier le 02/05/2022 (passé 15 000km) - la journée perdue pendant l'indisponibilité au garage n'a pas été remboursée malgré la promesse de l'agent de le faire. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
NICE, FR - Reviewed by GAZI - 12 May 2022
" I have been wrongly charged EUR 50 for fuel. "
" I filled up the fuel tank before dropping off the vehicle but still have been charged EUR 50 for additional revenue (fuel). Can you please explain why? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by GERY - 11 May 2022
" Very friendly and efficient service! "
" Very friendly and efficient service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RENNES, FR - Reviewed by JAN HENK - 08 May 2022
" Hope Auto Europe next time finds me a company that provide the help Hertz refused me "
" My only BIG disappointment is that as I asked for someone to show me the car this service was not possible. I wanted to be shown a couple of things like how to reverse and how to open the petrol tank (something which is not always obvious). Indeed the reverse problem materialised and I did not dare park in my garden. I had to ask a friend whom I remembered has a DS to be explained how to reverse : not at all an obvious thing. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by HANAN - 03 May 2022
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by XAVIER ANAND - 02 May 2022
" Got a new car "
" Everything was seamless and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by YVONNE - 02 May 2022
" We usually use Auto Europe to rent a car "
" We were realy satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DENIS - 01 May 2022
" europecar said they are not likely to refund me, just took my money and that's it. I was never warned that my carf wouldn't work. I'll hire a lower for this case. I have lost more money than just a refund in the end. Will share it online too. "
" they didn't accept my master card. they didn't let my wife pay with her card. My card it perfectly worked with EuropeCar next door. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by GORDON - 30 April 2022
" Your refundable excess of €2000 as listed in the contract is not on line with the Europcar policy I was made to sign. Europecar's excess is €3000+..The woman at Europcar tried hard to sell me their insurance because of this. I did not but it would be good that you harmonise to protect your customers. "
" No comment "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
AVIGNON, FR - Reviewed by JAMES - 29 April 2022
" I just referred a friend who is traveling to Italy next month to Autoeurope. "
" I think to person checking me in must have been new, checkin was a little challenging for her. But all in all it was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ROSEMARY - 26 April 2022
" See comments above. "
" Frustratingly, I was offered a deal at the counter if I took the refundable excess with Avis, which offered us an upgraded vehicle which was extremely desirable. But I had already paid the refundable excess premium via Auto Europe...so ended up paying it twice. If only I had known in advance... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by EDUARDO AUGUSTO - 23 April 2022
" BAD "
" Bad. No car or similar as rented available. Three persons with 6 suitcases!!! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GENEVA, FR - Reviewed by FRANCOIS - 22 April 2022
" Great price! "
" Excellent customer service. It may be useful to warn people wanting to rent or return cars into the french sector of the Geneva airport that one needs a boarding pass in order to enter the french sector to pick up the car or to cross into the swiss side of the airport upon returning the car. Not having that the only alternative will be to be drop and/or picked up by taxi into the french sector, because there is no public transport serving that side. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by WERACHAI - 22 April 2022
" Overall perfect experience "
" Always efficient and good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PAVEL - 21 April 2022
" All good thanks "
" Got best service on counter workers and on drop off brilliant experience definitely will take car there again☝️Thank u for great job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by THOMAS - 19 April 2022
" I was happy to get a car at last minute. "
" The fuel gauge was not working properly, not showing full after filling the tank, leading to overfilling of the tank... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by MARCO - 18 April 2022
" AMAZING EXPERIENCE RENTING WITH AUTOEUROPE. "
" VERY GOOD SERVICE FROM START TO END. PEOPLE AT LYON AIRPORT VERY WELL PREPARED TO ANSWER ALL MY DOUBTS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JAN PETER - 16 April 2022
" There is a risk of too many confirmation mail from both AutoEurope and the rental company choosen. I registrered for fast check-in with Budget (got an emial in German from them) but that was totally meaningless at pick up when it all had to be redone! "
" Budget is somewhat better than the other low budget brands but still fall into the trap of promoting unnecessary upselling that is in the interest of the company rather than the client. The system for check of scratches and marks was weak and the car offered as full-to-full was only 75 % filled at pick up. The left blinker was out of order for the full rental period. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by PER - 12 April 2022
" good and easy booking via autoeurope. Excellent telephone support when needed so very good. "
" Irritation to check every little damage on the car. Felt like you would be cheated to pay for damage. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PARIS, FR - Reviewed by JEAN JACQUES - 12 April 2022
" Alamo experience very disappointing, but still expecting an answer from Auto Europe. "
" when i collected the car on April 5 i declared that i would return it 1 day sooner than on my voucher. i returned it on Friday 8 at 11.30, exactly 10 minutes before the time i collected it. however i had to wait more than 30 minutes behind another 4 clients before i could return the car, and the return time is stated as 12.00 am. i sent an email the same day to Alamo customer service about it, and to date did not receive a reply. i therefore expect a credit of one day on my voucher, from Auto Europe of course, and the courtesy of a reply from Alamo. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by MIROSLAV - 07 April 2022
" No comment "
" The car was not cleaned well. There was a list of damages that if you had to confirm them, you would lose half an hour. It smelled awful of cigarettes. After I had explicitly written in the reservation that I would use the car in Germany and France, I was told on the spot that I had to pay another 165 euros of insurance for my safety. Given the list of damages that the car had, there was no choice but to agree, which makes the rental price significantly higher than competitors. Besides, on April 6, 211.89 euros were withdrawn from my credit card, which I have no idea what they are for?!? Try to call on the phone 3pm but office working time is finished....PLEASE inform me what is the amount I'm charged. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MULHOUSE, FR - Reviewed by DOMINIK - 06 April 2022
" You're doing very good! However I still have 1x in my mind where my booking was cancelled in a weird way. Recommended you anyway in the meantime. "
" A great service at Bâle Mulhouse Airport! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by AHMED - 05 April 2022
" Everything was perfect "
" The car located in a different place than what written in the slip. However, still very satisfied. I hope there were more choices for insurance than the available ones. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by COSTIN - 05 April 2022
" ras "
" ras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DEJAN - 02 April 2022
" Everything else was ok "
" Arrived 30 min prior to my pick up time and had to wait 30 min, despite there was no one in line waiting. Very odd. I got a car with broken antena and had no radio for 7 days. Also the car needed oil change so it was annoying to drive it with warning signs every 10 min. French side of Geneva airport is extremely difficult to find, but thats not Keddy fault. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PARIS, FR - Reviewed by JIMMY - 01 April 2022
" all. wa good except information of. location the pick up you have to consider the traveller of the overseas whic you need to guide in clear information. "
" the information of the pick up was not clear, even local people tried to help us by check to the security also not able to search. why not you put word "Hall 2" in the address of your notice? You should consider this, as we spent 45 menit to check around with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GVIDO - 29 March 2022
" Very good "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALEX - 24 March 2022
" It was great to be able to rent an electric car for the price of a fuel-powered vehicle! "
" It was great to be able to rent an electric car for the price of a fuel-powered vehicle! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by IAIN - 23 March 2022
" In general good. I have used auto Europe many times and find the price and selection competitive with good cancellation policy. "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by DAVID - 22 March 2022
" My wife and I are recently retired professionals ( in her case a Vice President of the largest tech company in Canada ) We know what separates a company from its competitors " CUSTOMER SERVICE " your people had none except one doleful young man who basically apologized for the whole company , when I asked for his business card of course he had none . You can look at this and right me off as some old fool ranting but if your poorly paid and trained employees continue to treat your costumers this way your shareholders will ask for someone's head ... it might be yours . David Lippett "
" The rental process in Bordeaux was very professional and satisfying, Lille on the other hand was horrible, the young woman at the office was dismissive and rude, your managers should TRAIN your people in customer relationships ( she had NONE ) if you follow up ( which I have NO reason to believe you will ) she will justify her actions two ways lack of language skills ( I this case English ) and the fact that we could NOT find the proper return area . "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MULHOUSE, FR - Reviewed by THOMAS - 16 March 2022
" Good value "
" Very competent hostess that had to face a difficult situation. Her manager was difficult to reach... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by ERIC - 04 March 2022
" Easy booking "
" Excellent. Upgrade of the car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TAMAS - 04 March 2022
" Perfect! "
" Friendly and professional staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PANAGIOTIS - 02 March 2022
" Overall very nice experience "
" Not very detailed explanation of the additional costs of car rental. After sales, they have never picked up the phone, dispate my numerous phone calls. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by LEA - 02 March 2022
" All great! "
" All good! They almost forced us to buy an extra coverage, besides that everything was excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GERRIT - 02 March 2022
" Fan of auto europe "
" Key n go is very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by GREGORY - 27 February 2022
" Very helpful "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by UILLAMS - 26 February 2022
" Best "
" Best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by STEFAN - 09 February 2022
" Polite and efficient people at the service desk! Car in good condition, no problems during rental period, invoicing as announces. Great experience! "
" Polite and efficient people at the service desk! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 07 February 2022
" Was a good experience. Thanks. "
" Great as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by LUC - 02 February 2022
" parking rental mal indiqué à l'aéroport de nantes à partir de la station essence que l'on découvre aussi par hasard et devrait etre signalé avant pour éviter de chercher une station avant l'aéroport. "
" Le bouton de réglage des rétroviseur s'est enfoncé dans la portière quand j'ai appuyé dessus (FIAT 500 Hybrid) sinon OK "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARCASSONNE, FR - Reviewed by KNUT - 31 January 2022
" NAC. "
" NAC. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MILKO - 18 January 2022
" No comments "
" Rentals are a bit aside from the terminal. At Saturdays they should open at 10am but they weren't. There is no warm place to wait near by. Dropoff took about an hour! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DEJAN - 16 January 2022
" Had no problems, will use them again "
" Great car and experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SYLVAIN - 15 January 2022
" J'ai eu une très mauvaise expérience avec Enterprise mais je suis satisfait de Autoeurope que j'utilise très régulièrement pour mes locations. "
" Bonjour, Voici le mail envoyé à Enterprise suite à ma location. Pour le moment, l'agence de Bercy fait preuve d'une grande malhonnêteté. Je suis en attente de la réponse de mon litige. Ci-dessous le mail envoyé: Messieurs, Je vous écris pour vous signaler un problème majeur concernant la location de voiture effectuée hier dont le dossier est signalé ci-dessus. En rendant la voiture à Bordeaux, j'ai eu la mauvaise surprise de constater les nombreux dégâts sur le véhicule à la suite de l'inspection d'un membre très compétent de votre Entreprise à Bordeaux. Vous le lirez vous-même lorsque vous aurez accès au dossier. Quand j'ai pris le véhicule, une 508 break, à Paris, dans le sous-sol de la Tour Gamma à Bercy (gare de lyon), l'employé Hakim (je ne connais pas son nom de famille) m'a affirmé que tous les éventuels dégâts étaient déjà signalés dans le contrat et que je n'avais qu'à le signer. Ce que j'ai fait en parfaite confiance (j'espère que je n'aurais pas à le regretter). Il faisait sombre. La voiture n'était pas propre. Un dégât des eaux, dû à une fuite d'une colonne, avait lieu sur la carrosserie. L'employé de votre entreprise a même déplacé la voiture afin que je ne me fasse pas tremper. Le siège passager était allongé comme si une personne s'était reposée à l'intérieur. Un peu moyen et pas très professionnel, vous conviendrez. J'ai quitté les lieux vers 9h du matin et je suis parti en direction de Bordeaux. Je suis arrivé vers 16h30 à la gare de Bordeaux où j'ai restitué la voiture. Je n'ai fait que de l'autoroute. Je ne me suis arrêté que pour déjeuner et pour prendre de l'essence car le réservoir n'était pas plein lorsque j'ai pris le véhicule. Il est donc absolument impossible de me rejeter la responsabilité des dommages. C'est juste impossible étant donné mon parcours avec le peu de temps passé au volant du véhicule. Le fait de n'avoir effectué que de l'autoroute est aussi une preuve de ma bonne foi. Je tiens à votre disposition les relevés des péages. Les employés de Bordeaux ont même signalé dans le rapport que je constatais avec eux et avec surprise les nombreux dégâts. C'est écrit. Enterprise Bordeaux a essayé de contacter Enterprise Bercy. Sans réponse pour le moment. Je vous demande donc de bien vouloir clôturer le dossier. J'espère sincèrement qu'il ne s'agit que d'un fâcheux malentendu et non une volonté délibérée de retenir ma caution. J'ai souvent loué avec vous et je souhaite que tout se déroule dans une parfaite transparence et honnêteté. Dans l'attente de vos réponses, je reste disponible. Bien à vous. Sylvain Ouchikh "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NICE, FR - Reviewed by SÉBASTIEN - 12 January 2022
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LES ULIS, FR - Reviewed by MARIE-PIERRE - 09 January 2022
" Auto Europe is my favorite car rental option "
" Very helpful and professional staff, very efficient pick up and drop off procedures "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by RAMIRO - 07 January 2022
" Please be very careful with the condition of rented cars. If you can force the renter to update the condition of the car in the papers, please do so. "
" The car was in good condition but there were a lot of scratches not mentioned in the status of the car. I made several pictures at the moment of rental and I show the pictures at the drop-off. If I did not have the pictures I had myself in big trouble. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by IÑIGO - 07 January 2022
" Fácil el proceso de coger el coche, muy ágil y eficiente la chica del mostrador. "
" Fácil el proceso de coger el coche, muy ágil y eficiente la chica del mostrador. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by YAROSLAV - 05 January 2022
" Overall the experience was positive. "
" Counter stuff was friendly and helpful. The vehicle on pick-up could be washed more properly. The windshield washer was not added up and finished just after one use. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NICE, FR - Reviewed by SERGE - 05 January 2022
" Nothing special except the company communication "
" Name Interrent did not exist it was Golden Car now. I had no clue "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by RAMON - 04 January 2022
" Not at all pleased with what Hertz offered us. This is the first time ever in all these years that I ended up having to accept a DOWNGRADE, and not receiving any compensation at all for the inconvenience. I will avoid booking with hertz again in the future. "
" 1. There was no car available in the category we booked. 2. The 'upgrade' offered was a 9-seater van... how ridiculous, for a group of 5 3. The car had a mileage of over 85,000km and it had mulfunctioning parts, such as the airvents and the gearbox was cranky 4. The touchscreen was jammed, and we had to clean it ourselves with alcohol to get it working 5. The car had clearly been used quite a lot... and the driver's side door never closed properly to be 100% airtight "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by REMKO - 03 January 2022
" Good site functionality, although can still be better. And good prices. "
" I dropped the car off at a different location: Bordeaux train station. Because I read on google reviews it was hard to find, I wrote a message to Hertz asking for detailed instructions. I got a response with only the address which I already told them. Why not send a map? And indeed, when I dropped off, it was unclear which garage, so I wasted a lot of time and had a lot of stress dropping off the car. The next day I got another mail from Hertz with contact information of the drop off location. Too late, and useless. Major Fails of Hertz. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PARIS, FR - Reviewed by KIN WAI - 01 January 2022
" I don't understand how the partnership between Avis and Auto Europe works but it's RIDICULOUS that whatever I've bought through Auto Europe doesn't seem to be communicated clearly to Avis somehow! Avis should know that I've already paid for insurance coverage and the one-way fee. Your systems and processes are disgustingly poor for an international company, as is Avis. "
" I would never use Avis ever again because they are scammers. I paid €680.92 to Auto Europe for 10 days of car rental with Refundable Excess with Super Cover, as well as €15 for one-way fee. This amount was deducted from my credit card. All this did not seem to be communicated to Avis? During car pickup, the Avis counter staff added their Complete Protection Package for €307.90 and Additional Products (Included RSN, Travel Partner, UPLx8) for €236.04 and still charged me €18 for the one-way fee! This was done without my knowledge and I was simply asked to sign on an electronic pad (without getting to see what he put into my contract) and was informed that the contract would be sent to my email. By the time I received that email, I was already in the car and driving my way towards Strasbourg and made no sense to turn back to confront that staff about the contract! Why would I ask for insurance coverage from Avis when I already have it under Auto Europe?! I was charged TWICE by Auto Europe and Avis for the car rental fee and one-way fee, and had extras added to my contract that I NEVER asked for! This is absolutely unacceptable from both parties and Avis and that staff should suffer greatly and punished under God for their scammy practices! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MYLENA - 26 December 2021
" Very good person at reception "
" Very professionnel person at the counter during check in . Made me change my mind about sixt following previous bad experience in the Netherlands "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by STEPHANE - 17 December 2021
" A good site "
" Overall A good agency "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TARBES, FR - Reviewed by RAYMOND - 16 December 2021
" Very good service and fair prices "
" Car was not exactly the one I selected when doing the reservation but was still provided with a good alternate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IAN - 13 December 2021
" Apart from the above it was a smooth experience as usual. "
" I wouldn't have complained if it wasn't for the fact that the GPS wasn't updated and took me on a number of totally superfluous journeys including at CDG. Really annoying. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BEAUVAIS, FR - Reviewed by IVO - 09 December 2021
" Perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JARRED - 07 December 2021
" Autoeurope functioned up to expectation. "
" Did not know that pick up, drop off and key collection were all at different locations . They were not close nor clearly marked out and made further with our needing to lug our bags to each location from Gare du Nord. Otherwise, car was in good condition and functioned up to expectation. Although, car we were booked for was not available and only a larger size was available. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 8
NICE, FR - Reviewed by GEORGHIOU - 04 December 2021
" It should be provided a map or directions for the car return, because it is a little bit tricky to access Nice airport "
" Very satisfied. No hidden costs. Offer options for extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEIF - 02 December 2021
" k "
" Got a really old car as I refused to upgrade "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MULHOUSE, FR - Reviewed by DOMINIK - 30 November 2021
" The rating is related to the booking that was supposed to follow up. It will take some time to get my trust back. "
" Great Service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HOOMAN - 29 November 2021
" Auto Europe is a company with a great options. "
" this is the second time I rent a car through Autoeuropa from Europcar and last time they charged me a lot for dent on window that I don't believe was happened and this time again they charged me for I don't know what. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ANA - 29 November 2021
" I am never renting electric car again. I think that the rental company could provide cards for charging, which could be paid by customer. "
" Staff was very friendly, but the problem was in electric car. The lady at the counter told us, that the range was 300 km, but it was far from that. Firstly, it wasn't fully charged when we received it - we recharged it a bit at a free parking while shoping, however it was bearly enough. Tried to charge it at charging stations, but didn't have card - so it was impossible. At the end we arrived to the airport, driving 18 km without "range" left "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by PAUL - 23 November 2021
" simple and working "
" I picked up the car in poor light and checked over for damage. In the morning I saw that the condition of the front tyres was extremely poor with almost no tread (I have pics) and I suspect it wasnt road legal. The car only had 22000km on it but the condition of the tyres surely affected its safety. The level of cleaning was also quite poor "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NICE, FR - Reviewed by JOHN - 23 November 2021
" Very easy rental with no issues except the extra tax. "
" There was an extra 10 Euro airport tax which I was not expecting. They did not do the usual hard sell on extra insurance though. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 23 November 2021
" Always a pleasure! "
" Super service. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by TORBEN - 17 November 2021
" I all ways use Auto Europe, very good service and support "
" All in all good.. I was charge a addtional 15€ (€15.84) This the first time the voutcher didnt covered all "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PARIS, FR - Reviewed by YANNICK - 17 November 2021
" Very user friendly and easy to use tool to select the prefered car type at the best price. "
" Quick, efficient, professional, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROBERT - 17 November 2021
" Easy to book, and easy pick up of car. "
" Quick and easy pick up at airport, and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SHEILA - 14 November 2021
" Upfront the products seem very good it was affordable and competitive. but I'm delivery inferior disappointing and expensive. I expect some compensation for this bad experience and I don't expect to deal with people who are in managerial positions who say they have no authority to do anything. In fact the agent I return the car to said if I were the rental agent I would've never rented you this car. I don't feel good about the experience. "
" This was horrible from the very beginning. We didn't get the car we ordered. We got a car with thousands of miles on it with a service light on the entire trip. There is damage to the car. And when we told the counter agent she said don't worry your insured anyway and take it or leave it. Now ! They did not except American Express my platinum card for five texture insurance and I had to pay over $250 in extra insurance. When I return the car and I made some complaints. All the guy said was I can't do anything I have no authority to do it and by the way I'm going to deduct the gas from your deposit. I have not received my deposit back and I'm not happy with your service or the service of gold car. I continue to be in Europe for two months and I am renting direct I will never go through a third-party again. My recommendation is if you want to change my mind do something about it "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TOURS, FR - Reviewed by RICHARD - 10 November 2021
" Auto Europe was fine. Would recommend. "
" All excellent until we returned the vehicle in Caen(Gare). We returned on a Sunday when the branch office was closed. All of the parking places in front of the branch location were taken. There were no directions given to us or posted as to where to park the vehicle. This caused a delay and missed train connection. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EVANGELOS - 10 November 2021
" Very good "
" This time was excellent. The previous time , arriving at France I received a mail of cancelation. And I pushed to pay a very expensive contract last minute. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 07 November 2021
" Entirely satisfied. You do your job from a customers perspective very well. Thank you for that. "
" Super experience. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DEJAN - 07 November 2021
" Very positive "
" Very efficient both, at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by RUTH - 06 November 2021
" My experience was negative. I would not recommend hertz due to safety issues or Europe Car due to the undisclosed additional charges, the mis advertisement of insurance and the lack of quality assurance. "
" There were MANY unmentioned additional fees that your platform did not mention including insurance via you DID NOT roll over to hertz, or a 250 euro deposit. The BBC windshield wipers on the car were inefficient and made driving in the rain dangerous and impossible. How they released a car to to driven with poor windshield wipers in Paris in November is beyond me. This isn't California coast weather. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PARIS, FR - Reviewed by SERDAR - 04 November 2021
" I liked service . Thanks "
" It was great. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ALEXEI - 03 November 2021
" Car was ready clean when arrived. Great service at the counter and after when returning the car "
" Good choice and great service. Price and car choice should be more equivalent to what u see when booking "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by ALEKSEJS - 02 November 2021
" all was good, nothing to complain for subject rent "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NICE, FR - Reviewed by CRISTIAN - 02 November 2021
" professional and fast "
" professional and fast "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 28 October 2021
" Great as always with Auto Europe! "
" The experience with Keddy at the counter in Basel Mulhouse Airport was excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 28 October 2021
" Good experience with Europcar "
" We spent 3 hours trying to find where to drop off the car in Rouen. We found the train station easily with GPS but it was not obvious where the car rental parking was. When we parked and walked into the station to ask, the agency was closed for lunch for an hour. When they told us how to find the parking (off an obscure street), we had trouble. Then, when we tried to find the right area to park in the parking garage, we ended up giving up after numerous tries. It was the worst car return experience of our long travel lives. The only saving grace is that the woman at the counter was understanding. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTELIMAR, FR - Reviewed by JEANNETTE - 22 October 2021
" see comment at point 3. here. I prefer a rental car that is not recognisable as a rental. So no advertising on the outside. "
" after turning in the car a scratch was noticed. I did not receive an invoice for the repair, nor a description of the damage repair. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN RAZVAN - 22 October 2021
" Very friendly and easy to use platform. Good prices. Good information shared via e-mail. "
" Very nice and fast check-in and check-out, easy to use pre-check-in, nice and friendly personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by EVANGELOS - 20 October 2021
" Very nice experience. Especially the drop of "
" The best dropp of I ever had. Very nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by CHRISTOPHER - 12 October 2021
" It has been 4 days and I still haven't received confirmation of my drop off of the car at CDG airport or that it was filled with diesel and in good condition "
" It has been 4 days and I still haven't received confirmation of my drop off of the car at CDG airport or that it was filled with diesel and in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRIVE, FR - Reviewed by RUTH - 07 October 2021
" No problems with the rental. "
" Good staff and well kept hi spec car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 07 October 2021
" Everything is very smooth and on top of this super fast. "
" Alway a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 03 October 2021
" Not at all likely if this kind of sharp practice is condoned by Auto Europe "
" Arrived at Sixt offices earlier than anticipated - booked for 11:00 AM - arrived just before 10 AM - initially told vehicle not ready and would have to wait which was happy to do - then offered alternative at greater cost which was declined - then told original car was ready and happy for me to take it early - fine. The car was returned before 11 AM in accordance with the original contract ie returned within 5 days of original contracted pick up time. I subsequently received an invoice for an extra days hire - the pick up time had been amended to 10 AM without my knowledge - the representative gave the clear impression he was doing us a favour by allowing earlier pick up so that the children would not be inconvenienced and the option to wait until 11AM was effectively removed. Really does smack of sharp practice - aware that overseas car rental can be a minefield - will certainly think twice before using sixt again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - 01 October 2021
" See above "
" Additional driver charge was more than quoted in your contract - Goldcar refused to honour your rate. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHARLES - 26 September 2021
" mauvais acceuil "
" vehicule reserver 3008 j ai eu un minuscule chr toyota malgres mes demandes je mesure 2 metres et 140 KG tres mauvais week end "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ALAIN - 25 September 2021
" AutoEurope It seems that AutoEurope didn't send the right phone number and email address to the car rental company. The phone was checked at pick-up time, but not the email. Budget I'll not recommend at least the Paris Airport CDG office. It's not the first time that they tried to overcharge. by Avis/Budget I have been added once extra insurance from Paris Airport ORY office for windows. Not a big amount, but easy enough to overlook when signing the contract. "
" We had a late pickup time, around 11 pm. 4 persons were present at the counter desk, but only one was initially serving people. That gave a feeling that they didn't pay attention to customers. The car we got was a low end car (Dacia Sandero). After check-in process, we came to our car. After a check, I noticed that the benzine level war about 7/8, while I have been told that the tank was full. This was corrected after returning to the office. I have told to bring back the car at 7/8 or with full tank against a refund. I have also been told I should receive the contract within 15 minutes. However, I did never receive the contract probably due a wrong email address. Email wasn't asked at pick-up time. The phone number they had was a +49, which may correspond to the one of AutoEurope. I tried to contact them by phone, but I haven't been able to get anyone. So I finally gave up. When we returned the car, they told me I need to pay 60+ euros for the extra insurances I took on pick-up. However, I clearly specified that I didn't want any at pickup time, since I have my own private insurance for that purpose. This was corrected after. I delivered the car with full tank and should get a refund of about 10 to 11 euros. Those I'm still waiting for... "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PARIS, FR - Reviewed by GERY - 24 September 2021
" Was number 3 in the raw to pick up the car. Took close to 2 hours to get the key .... Twice the duration of my flight. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ANNETTE - 19 September 2021
" Good "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by AMAIA - 16 September 2021
" Auto Europe didn't explain that the rental didn't include the insurance, and didn't offer the option to add it. I only learned about it because I asked, and paid extra for it, otherwise I would have rented a car with no full coverage. "
" The person who handed me the car told me that the deposit was full. When I checked, I saw that it was a little empty, and I told him, but he assured me that the empty space that appeared on the gas symbol is always there, even with a full deposit. When I filled the tank before delivering the car, I saw that the gas symbol was completely filled, so the person had lied to me. This is not professional at all! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEPHANE - 14 September 2021
" Easy "
" They really went the extra mile, always keen to have a happy customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by JOHN - 12 September 2021
" Excellent process, partner, and car! "
" The counter staff was exceptionally helpful and patient - terrific!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULON, FR - Reviewed by MIOMIR - 12 September 2021
" It was all perfect..thanks "
" Very friendly stuff at airport in Toulone and Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 09 September 2021
" Fantastic service! "
" Very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PETUR - 07 September 2021
" Hire more females on the counter "
" The efficiency of the male employees in the counter in terminal 2 F is something you can not offer your customers . It took me 70 minutes to get the car and only 4 persons in front of me in the row. I was lucky there came female employee that had good working speed when it was my turn. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by JACK - 02 September 2021
" mm "
" mm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BOGDAN - 30 August 2021
" Everthing was ok, except for the car type received. I booked class Peugeot 308 and got a 2008, which, although disposed more on height, doesn't offer the space (not even trunk) or comfort of a 308. When I questioned the size I was politely talked into the 2008 vertical dimension but I was not very happy on he road. I also didn't receive per e-mail the confirmation of the car return. Due to time pressure I left the keys at the parking office (which was ok for me at the moment) but I never received per e-mail the confirmation of the hand-over so I can only hope that everything was ok and I will not get an extra charge. "
" Everthing was ok, except for the car type received. I booked class Peugeot 308 and got a 2008, which, although disposed more on height, doesn't offer the space (not even trunk) or comfort of a 308. When I questioned the size I was politely talked into the 2008 vertical dimension but I was not very happy on he road. I also didn't receive per e-mail the confirmation of the car return. Due to time pressure I left the keys at the parking office (which was ok for me at the moment) but I never received per e-mail the confirmation of the hand-over so I can only hope that everything was ok and I will not get an extra charge. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ADRIAN - 30 August 2021
" Car had a bad smell (probably due to AC filters). 2800 km until new auto revision it is probably the cause for this bad smell. It was difficult to identify that Auto Europe is Europcar. "
" Car had a bad smell (probably due to AC filters). 2800 km until new auto revision it is probably the cause for this bad smell. It was difficult to identify that Auto Europe is Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by ARKAJYOTI - 30 August 2021
" Hi, The condition of the car was very good. Behaviour of the agents were also nice. But in the contract they wrote that the car has no damage whereas the car had scratches. I sent them mail with pictures of the scratches. Along with that I had a very strange experience. As the agent said that the car would be full tank, I did not notice it anymore at the start of the journey. Suddenly after driving 292 km's, it showed low fuel and I had to find nearest gas station to fill it in. That makes me feel that the car was half full. It was very unfortunate and I never experienced this from any other agency before. I have rented from Sixt and AVIS multiple times before. Regards, Arkajyoti "
" Hi, The condition of the car was very good. Behaviour of the agents were also nice. But in the contract they wrote that the car has no damage whereas the car had scratches. I sent them mail with pictures of the scratches. Along with that I had a very strange experience. As the agent said that the car would be full tank, I did not notice it anymore at the start of the journey. Suddenly after driving 292 km's, it showed low fuel and I had to find nearest gas station to fill it in. That makes me feel that the car was half full. It was very unfortunate and I never experienced this from any other agency before. I have rented from Sixt and AVIS multiple times before. Regards, Arkajyoti "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JONATHAN - 20 August 2021
" Autoeurope very professional easy to use nice website "
" Overall very good. What I did not like was that they persistently tried to sell me a car upgrade by showing me car that they could give me for a small Extra fee 25€ a day... Trying to convince me that it is to my benefit. This was done without showing me the car they would give me in the first place. Not the most professional thing. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by FABIAN - 19 August 2021
" Not really since we had much better experience with Alamo and Budget recently. We don't need to deal with rental companies that obvsly don't care and listen to their customers. "
" Very rude staff. The car was full dog hair and not properly cleaned. Staff did not offer us another car nor any fuel discount. Drop off staff was more friendly and was really wondering why we haven't been offered another car or fuel voucher. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LYON, FR - Reviewed by WEI WEI CHARMAINE - 17 August 2021
" Have used autoeurope multiple times and it's always been super easy and convenient. Would definitely continue to use it to book vehicles. "
" Had booked an electric car by mistake and did not realise it until we were picking up the vehicle. We expressed our concerns about having to charge the vehicle since we were going to travel 300km down south and the person serving us immediately provided us with options. He was very helpful and very patiently explained to us how electric cars worked etc, unfortunately we decided to go with a different vehicle and the change process was extremely simple. He had recommended a hybrid vehicle (at an extra cost) and we had enjoyed the vehicle during our trip. The return process was also simple and fuss-free. However, I just wished that they had informed us/reminded us when collecting the vehicle that we had to return it with a full tank, and they should have also informed us about the charges of petrol per litre should we return the vehicle with a partially filled tank. Other than that, our rental experience with Europcar was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by JOAO - 16 August 2021
" Had some difficulties with the payment interface "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by DOMINIK - 16 August 2021
" Simply great! - Thank you. "
" Great - thank you for your fantastic service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by DRAGOS - 15 August 2021
" See above "
" When I received the car it was a dark parking. I could not check for scratches. When I left the car I had a very small scratch. I received an invoice of about 400 euros. First of all I think the invoice should be backed with the cost from service. Otherwise how do I know it's true?! Second, the cost is huge for a scratch that small that nobody cares to fix. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SERGE - 15 August 2021
" Yes very good price via Autoeurope everything is explain how to collect your car "
" Easy to use good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JAN - 14 August 2021
" The staff at Europcar counter at Lyon Airport announced me, that I have no car reservation via AutoEurope... i spent another 30 min for communication with Autoeurope (it was ok) and waiting at corne cuew...the only they needed, was to check my name, not internal order between Autoeurope and Europcar...next time nay be I will order directly from car rent "
" A wrong reg number was received from Auto Europe, Europcar could not recognise it, which made 30 min delay at take-in "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by MARKO - 09 August 2021
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by NIKO - 06 August 2021
" Overall very good! "
" It took a bit long to get the car and the reserved booster seats had to be taken from storage which took some extra time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ADRIAN - 04 August 2021
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by DOMINIK - 02 August 2021
" Will be back with Auto Europe. Thanks! "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by PAUL - 02 August 2021
" . "
" At pick up, Reception staff very unhelpful. only interested in upselling to another car. Condition of car worst I've ever rented. Car scratched extensively, fuel gauge not full, and staff uninterested in recording. Staff unwilling to provide their name ... very disappointing experience. Would struggle to recommend. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
AIX EN PROVENCE, FR - Reviewed by PALMA D'AMORE - 01 August 2021
" Same comments but everything was all right "
" Only necessary to comment possibility to add insurance just before drop in "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by JACQUES - 30 July 2021
" I am used to rent cars through Europ cars . Européanismes car provides a good service "
" expected car was not available ( Peugeot 3008 or similar ) . I had to pay lot more for a car abiding to my needs( Volvo EC 40 ) . very good car , brand new . but too much customers a the desk , long time to have the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CALVI, FR - Reviewed by RAFAL - 28 July 2021
" All went well with AutoEurope and we enjoyed the fact that we could gte a much better rate booking via AutoEurope. "
" It all went well. the car was fairly clean, although not ideally. We were asked to clean the car before returning it, which is not the case every where. The car had no water in the windshield reservoir, which means Europcar could try to check the cars better. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by VIKROM - 23 July 2021
" Difficult to find Europcar office in the back of Tour train station "
" Difficult to find Europcar office in the back of Tour train station "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by IOULIA - 20 July 2021
" Everything was very satisfied "
" Very much satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VIKTOR - 20 July 2021
" No more comments. "
" Have been waiting for a car for about an hour and then I did not get the car I ordered. I was informed that I do not choose a specific car, but a "type or category" of a car. Luckily, finally I was offered a car that fitted our needs. Anyway, my point is that the conditions of the specific car finally provided by the rental company can vary greatly, e.g. especially if you are in need of a space for your luggage. It would be good either to directly inform the customers that they may not get what they ordered or warn them about the possibility they may get a car they are not able to use - like some customers who came before us. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PANAGIOTIS - 16 July 2021
" nice "
" new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TOMMY - 15 July 2021
" Huge waiting time and all the information I provided to your site was nowhere to be found so i had even longer waiting time than necessary! I can NOT see what I gain from using you as a broker if I anyway need to provide all to Avis ? "
" Huge waiting time and all the information I provided to your site was nowhere to be found so i had even longer waiting time than necessary! I can NOT see what I gain from using you as a broker if I anyway need to provide all to Avis ? "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by JEAN-FRANCOIS - 12 July 2021
" See my comment on item 3 "
" I have a concern related to the payment: When I booked the car through AUTO EUROPE, I was charged of 343,51 € on my AMEX Card when I dropped off the car Enterprise gave me an invoice of 324,02€ not yet charged on my AMEX Card Please could you explain me this discrepency? Best regards JF Nicaise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NABIL - 11 July 2021
" Super wow "
" Was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STEVEN - 11 July 2021
" See above. "
" My car had a slow flat tire and could not be driven. What followed was an embarrassing debacle of expensive roaming phone calls, several cut conversations with multiple emergency help personal, conflicting messages, being promised to be called back immediately, not being called back at all, massive periods of being put on hold, having the car towed, being told to go to the local office for a new car, went, none were there, as I said, a complete shambles with the emergency services having to continually call europcar and having to wait for any, if any response. I spoke to at least 7 different people and while some tried, it was clear that the system is confused and incredibly inefficient for the hirer. In short, I had to pick the car up at a local garage 24 hours later, for a flat tire. I lost a day of important business and have not received any offer of compensation. Not a satisfied customer. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DIMITAR - 09 July 2021
" I am very sorry that I trusted this company! The problems started in the beginning, I waited 3 hours at the airport, because there was no car, there were many more customers, needless to say, the whole day was lost. The return was to another place North Station, there it would be very difficult to even say that I was lucky to return the car, more than part of the tour around the station I managed to find the place. Maybe a map and the right place should be presented. I want to share that this is not the first time I use the service of this company and I have always been satisfied, but so far! Regards: Dimitrov "
" I am very sorry that I trusted this company! The problems started in the beginning, I waited 3 hours at the airport, because there was no car, there were many more customers, needless to say, the whole day was lost. The return was to another place North Station, there it would be very difficult to even say that I was lucky to return the car, more than part of the tour around the station I managed to find the place. Maybe a map and the right place should be presented. I want to share that this is not the first time I use the service of this company and I have always been satisfied, but so far! Regards: Dimitrov "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NICE, FR - Reviewed by RENE - 09 July 2021
" I will never rent a europcar again!!! "
" Very bad experience with staff, when I picked up the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by HANS PETER - 07 July 2021
" We love St Tropez "
" A Dacia Lodgy instead of Renault. On the Counter sold as a Renault. A Car sold as a 7 Seater with zwo rear placer where an adult sits as a folded Swiss Army knive. Luggage room 30 cm in the rear for 7 passengers. The pricing was extremely high even booked months ahead. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by DAMIEN - 04 July 2021
" ... "
" The compulsory payment with a credit card (not a debit card)is an insult to modernity. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANDREEA - 02 July 2021
" - quick response - too many documents asked in order to confirm the reservation "
" - too much time spent at the pick-up location - the car was not prepared - changing the car model with one too small for our needs "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by SANDRA - 02 July 2021
" Again, overall great value and customer service getting the car. Extremely happy with the whole experience. The only difficulty was dropping it off at Gare de Lyon in Paris. There were no instructions and the whole process was very confusing. "
" Overall great value and customer service getting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VASILEIOS - 01 July 2021
" only problem with Budget "
" There are two charges from the company that even though I returned the car as I received it and with the gas tank full and the employees told me that there is no pending I do not have any information why the charges were made . I also do not have any contact information to send him the question as the e-mail which was in the contract do not answer "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FRANKLIN - 23 June 2021
" over all satisfying, i would suggest to have a fluent English speaking staff at all times "
" over all satisfying, i would suggest to have a fluent English speaking staff at all times "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by CHRISTOPHER - 22 June 2021
" Please send final receipt "
" Still have not received any final bill or return of deposit that I have seen. Have tried calling but couldn't get through on the number given. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by PETER - 20 June 2021
" Overall good value and good car, just a tricky agent giving me an almost empty gas tank on the car and not telling me left a sour taste in my mouth. "
" The pick up went very quick and smooth as the desk lady was quick to check me in and she directed me to the garage to pick up the vehicle. In picking up the car the male associate seemed hurried and not very communicative. The car seemed just dropped off by another customer as it was dirty. We asked him to clean it and they did. The associate never walked us around the car for inspection nor gave us any paperwork he just explained how to open the gas door. 20 minutes after leaving I noticed just two bars on the gas guage. It took me $50 to fill up the tank. I then called to inform them of this dirty trick and they noted it. Upon drop off they admitted and gave me no hassle in dropping off the car with just two bars on the gas guage. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by ERIC - 17 June 2021
" To find the pick office...is very difficult to find (45mins) and apparently everyone says the same thing. the Drop off and key transfer takes 45mins. I still have NOT received my email invoice as promised. "
" To find the pick office...is very difficult to find (45mins) and apparently everyone says the same thing. the Drop off and key transfer takes 45mins. I still have NOT received my email invoice as promised. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by SERGE - 16 June 2021
" Carry on "
" Easy to rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEPHANE - 11 June 2021
" Hoping all rental experiences would be the same "
" Quick and flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by DAVID - 10 June 2021
" I have never had any difficulties with Auto Europe and will continue to use their services. "
" Everything went very smoothly and the staff was quite friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by HARRY - 14 April 2021
" I contacted Auto Europe for the refund, provided the requested email confirmation from Europcar and I am now waiting a week to get an answer... "
" The car and service from Europcar was good. Because of French trafic restrictions, I was obliged to return the car 6 days previously of the pepaid contract. Europcar accepted the earlier return and direct me to Auto Europe for the refund. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by RACHID - 12 April 2021
" Great "
" Excellent services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EVRY, FR - Reviewed by CARMEN LUCIA - 10 February 2021
" I would appreciate if you could intervene with Keddy/Europcar on my behalf to solve this unfair debt. I am available to provide all the details to justify my complaint. Please contact me. "
" They found damages on the car that I doubt were done during my rental and charged my credit card 431,91 Euros extra without my authorization. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTOPHER - 09 February 2021
" All perfect. Tank was 1/8 empty but in returned it the same level and there was no problem. Great car. Great staff. Auro europe is the best. Probably my 20th rental with them "
" All perfect. Tank was 1/8 empty but in returned it the same level and there was no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by EDIJS - 03 February 2021
" Nice and fast service, great staff. "
" They give us snow chains with no charge and prolonged rent for extra day at very good rate when we were locked in mountains. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by ANDREA - 01 February 2021
" Very helpful phone assistance but to no avail . Had I known the agency operating times were restricted I would have chosen a different option. "
" My flight was delayed and I needed to pick up my vehicle at 18:30 instead of 15:30. On the reservation sheet it was written the agency closes at 20:00... they closed at 18:00 and I lost my reservation "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ANGERS, FR - Reviewed by ROMAIN - 02 January 2021
" Worst experience ever with no reimbursement despite not being able to rent the car due to Hertz staff refusal..... "
" They refused to rent me the car because my license was in 2 pieces. I litterally lost 70 euros... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VINCENT - 05 November 2020
" Auto Europe : trustworthy "
" Fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOULOGNE SUR MER, FR - Reviewed by ABDELLATIF - 29 October 2020
" very easy to book "
" car very comfortable and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GIORGIO - 27 October 2020
" I use Autoeurope for many years, perfect support even when you are facing a problem with a renting company. Very satisfy "
" Collecting the car tooks a bit longer than expected while drop off was super fast. Car was clean and good, only comments, there was no water in the glass whasing tank. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by RALPH - 21 October 2020
" I feel Auto Europe delivered but certainly Europcar did not as indicated above. I am going to need some explanations about why this happened. "
" The car we were given was dirty inside and outside. I had to clean up the driver's head rest twice... We have pictures. Existing damages on the car were not reported properly and we had to call back the agent three times as we kept on discovering new damages on the car. When we returned the car the same agent claimed there was a small scratch (a pin size scratch on the back right side door). I indicated the scratch was so small and insignificant (I have rented cars for over 30 years and I am a million miler) it probably was not seen because the car was dirty. On our way back to Lyon it rained between Perigueux and Lyon most of the trip and as a result we returned a car that was cleaner than when we picked it up. I am not giving the experience a "zero" because the car performed well, the automatic transmission feature was available (often rental companies in France (Hetz-Avis) try to switch the customer to manual transmission because the car is not available). Otherwise this was a painful experience? "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by MANUELA - 21 October 2020
" Car sélected not available and then got a car with a signal which I then changed with another car (break). Absolutely not happy getting a break. Not easy to park... "
" Car sélected not available and then got a car with a signal which I then changed with another car (break). Absolutely not happy getting a break. Not easy to park... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PARIS, FR - Reviewed by EHOUMAN - 18 October 2020
" I have a good experience and will certainly recommend auto europ to friends and family "
" I was quite satisfied and will rent a car through autoeurop . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by SVETLIN - 15 October 2020
" Without any problems "
" Without any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GAVRIIL - 07 October 2020
" Nice "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DIDIER - 01 October 2020
" Good to find bargains of the day with reliable suppliers "
" Exchange of car for a better one without any supplement "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - 29 September 2020
" I always use autoeurope, great follow up to enquiries. I had one on this trip about possibly extending and Catherine contacted me immediately and was very helpful. Great! "
" Apart from a 30 minute delay in getting the car everything was great. The Covid sanitation protocols were reassuring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERSAILLES, FR - Reviewed by JOHANNA - 24 September 2020
" great selection on website "
" great car, but there was no liquid to clean the front window. This was dangerous and we had to manually clean the window several times to be able to see corectly "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by GABRIELE - 24 September 2020
" See the above comment, I expect a response. "
" I have already commented on my experience some time ago and required a response from Auto Europe. This booking was paid for twice, once with my Eurocard and again with my MasterCard as I never received a confirmation for the Eurocard. I was under the impression the Eurocard had not been accepted and therefore used the MasterCard for the same booking, payment was taken from both cards. Europecar in Nice made me aware of this. It seems only AutoEurope can reimburse me for this error. I don't mind to which card you will return the amount for this rental ( around Euros 230). Please respond. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LAURENTIA - 11 September 2020
" I had only good experiences with autoeurope and I highly recommend it ti friends. "
" Very good ! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANTÓNIO - 11 September 2020
" The agency was closed; Hertz did not warned me ou auto europe of the agency closure; had to go to another agency and wait 01:30 to pick up my car. "
" The agency was closed; Hertz did not warned me ou auto europe of the agency closure; had to go to another agency and wait 01:30 to pick up my car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by HANNE - 09 September 2020
" Great value rental. However - you should inform your clients that you cannot access the french side of the airport through public transport or without a boarding pass. This is extremely complicated as when you drop it off you must get a taxi to the other side of the airport to get the train from Geneva airport - something I wasn't aware of. "
" Great value rental. However - you should inform your clients that you cannot access the french side of the airport through public transport or without a boarding pass. This is extremely complicated as when you drop it off you must get a taxi to the other side of the airport to get the train from Geneva airport - something I wasn't aware of. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOSÉ - 01 September 2020
" very bad experience. It looks like a scam. "
" Enterprise withdrew without informing me the sum of 1.054,00 € from my account for two scratches inside the vehicle that I did not see during the check in. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALEXIS - 26 August 2020
" Overall ok "
" We had to wait 45 minutes prior getting the car.... Except this, everything was perfect. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by DANIELA - 23 August 2020
" ... "
" Small problem with card. Problem find way back on the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ARGENTA - 22 August 2020
" good expirince "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by USAMAH - 12 August 2020
" I didn't get the car! "
" The staff wasn't helpful "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by GRAINNE - 07 August 2020
" When I phoned following the accident to ask about reporting the accident etc I was dealt with very rudely.Basically they are not interested in pursuing the third party and my excess of £1500 has been promptly deducted from my Amex card,without me receiving a summary of costs or report on the damage. "
" During my rental I had an accident where a third party was responsible.I found trying to contact the accident helpline very long-over 5 min wait on the mobile phone all of which is very stressful.I then arrived at the airport at 12.10 to find they close from 12-14.00.It then took a further 1.5 hours to sort out a replacement car,which was one size down from my original order-a fiat panda for 5 adults and three suitcases not easy! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by CAOIMHIN - 06 August 2020
" I hope the rental car companies are able to increase supply at NCE soon. "
" Probably my favourite car hire company in NCE, staff always very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ELISABET ANNA - 02 August 2020
" We were not informed that our Terminal 1 agency was closed, so we had to run between terminals with bags and kids to get to our Terminal 2 agency. That is not acceptable, a simple e- mail woukd have sufficed and would have saved us a lot of hassle. "
" We were not informed that our Terminal 1 agency was closed, so we had to run between terminals with bags and kids to get to our Terminal 2 agency. That is not acceptable, a simple e- mail woukd have sufficed and would have saved us a lot of hassle. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by KNUT - 22 July 2020
" nac "
" nac "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JESMOND - 21 July 2020
" as above "
" The staff in Nantes where fantastic and very supportive. I would especially like to thank Lissaine who helpded solve an issue via the phone when the representative in Angouleme was not at the office. We needed to add an additional driver and we are not happy with the Angouleme office as they were closed during what is supposed to be working hours. However, when I called Nantes and Lissaine answered she solved everything via the phone, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by STEFAN CRISTIAN - 20 July 2020
" The car was really good and the staff was very friendly. "
" The car had smoke smell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by CONOR - 17 July 2020
" Totally satisfied "
" Everyone was top class to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by GINTARE - 17 July 2020
" I always make by car rental bookings on Autoeurope - I love that car selections, prices are listed in a very comprehensible and clear way. Also, I like that you have no "hidden clauses" that other car rental websites do. "
" Thank's to Avis we got a car upgrade, we were very satisfied. The only drawback - all car scratches are not graphicly marked on car map but instead just generally listed on the contract (e.g. by indicating "crach on front left door"). Therefore, it was difficult to check whether there were any additional scratches on the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DOMINGO - 16 July 2020
" The experience was very positive. Will keep to use "
" The experience was very positive. Will keep to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by RACHEL R - 07 June 2020
" Booking with Auto Europe has always yielded an easy and reasonably priced rental car experience. I appreciated being able to find a low base cost and know that in the even of a change, I'm covered. "
" Car was comfortable, clean and drove well. Rental pick up and drop off were easy and straightforward. I was disappointed that there weren't any "unlimited mileage" packages available. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by PEEP - 23 May 2020
" The branch was closed. I could not get a car. I would like my money back. "
" The branch was closed. I could not get a car. I would like my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by ESPOSITO - 31 March 2020
" Would not change my reservation due to the global pandemic changing our travel plans. Instead charged me a fee ~$300 to chancel my reservation. Horrible customer service. "
" Due to Covid-19 and the travel ban Trump announced on Friday 13, 2020 we needed to cancel our Monday 16, 2020 travel to France. Every vendor we used gave us either a full refund or a full credit. I was told because I cancelled w/in 48 hours prior to our rental they were doing me a favor by only charging me a fee ~$300 and not the entire amount of the rental ~$900. This car rental was the ONLY company that charged me a cancellation fee. I told the operators we have postponed our trip and will be needing a car in August 2020 and wanted to move the reservation to this date. I was still charged the fee. I would like you to know how unsatisfying this experience was for me. I take my family to Europe every March/April and sometimes we rent a car. I will not be using your services in the future. Regards, Joe Esposito cannolijoe@gmail.com "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MONTPELLIER, FR - Reviewed by MOHAMMED KASHIF - 29 March 2020
" Took a car hire with a different drop off location and for the first time - I required a baby seat also. Enterprise made the experience very easy and comfortable to do again. "
" The drop off staff in Paris were excellent. Very friendly, chatty, gave advice and also happy to help with future travel advice, how to get back into Paris, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BERNARD - 28 March 2020
" Not great "
" customer service officer was unhelpful. Did not explain well how to find the car, didn't give me a condition report "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
GENEVA, FR - Reviewed by DAVE - 21 March 2020
" Due to holiday cancellation linked to corona, I returned the car three days earlier and you refuse to refund. Worst experience with you ever. Especially as the rental company is not charging YOU! "
" OK "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PARIS, FR - Reviewed by SHIANN YUAN - 20 March 2020
" No worries, will posted our review in the internet to let others know about it. "
" First day of picked up our car in Paris CDG airport is worst cause non of your staff is standby on the parking area even inside the support office which is located on the parking area. Fortunately, SIXT stafff to assist us to check the car and leading us how to find your lazy staff who is hidden somewhere . Second your car got airbag issue on the passenger side and the alert is on, we backed to counter to ask for help, in return your counter crew request us to wait more than 1 hour without anyone show up to assist us and we request to called the person in charge but your counter staff refused to do it. End up we left the airport and use it for 12 days for a unsafe car. This issues we had reported to your staff . Lastly, on the last day of return car, your memo show that we can find your staff in parking area and return the key to them but we searching hardly cant find even one. End up is SIXT guide us where to find your open counter in Terminal D and return the key to your crew. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FILIP - 20 March 2020
" easy to compare "
" correct and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by PIETER - 19 March 2020
" Stil very unclear what is insured, each time car rentals asking that i can make an Insurance upon renting. "
" Absolutely no cooperation that i have to return the car earlier due to corona virus. They were not willing to return costs of one day. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by LEONID - 16 March 2020
" I had a lot of experience with AUTO EUROPE, normally very positive. This time the interaction with Dollar was not that brilliant. I chose for 4 persons Midsize in the table and the car in the vaucher was "compact, Ford focus or similar" , 4 passengers. (I intentially decided to pay more to get more space.) At the counter they said that they give me Citroen C3 and that it was the same class! Though from the AUTO EUROPE table I see the C3 in Economy! So in the lack of time I had no other option than to upgrade. I was told that the upgrade will be 150 euro. But now they bill me also the tax 30 euro. So, I need to pay additionally 180 for what I have supposed to have already in my voucher!! "
" Not completely satisfied. You don't get what you have supposed. My initial "compact, Ford focus or similar" , 4 passengers mentioned in the vaucher transormed to Citroen C3 and they said it was the same class! So I was obliged to upgrade, the cheapest was Megan. They said it will be 150 euro, but now in the bill it is 180 -including the tax. Yes, I have to admit that they kindly gave me snow chaines, free of fare. Thanks for that. Yes, the car was very nice and modern. It was not very clean from inside, had a lot of scratches from outside. You cannot study all of them at the very narrow parking place and compare with what they put in the electronic supplement to the rental agreement. So I had to make a detailed photo and video all arround the car in order not to get problems later. Waisting of time though. Not to forget the franchise which is 1600 euro. From the beginning of the rental the panel of the car displayed a message - service required. I notified this to a personel, they said that I could go with this, but it made me a little nervous. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LYON, FR - Reviewed by MARIUS - 09 March 2020
" good overall, except return of guarantee "
" Hertz has not released the guarantee of the vehicle to my credit card yet, although it was supposed to be released on the last Friday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PATRICK - 04 March 2020
" Uneventful experience "
" Good experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANTÓNIO MANUEL COSTA - 04 March 2020
" The extra payment I've done with Autoeurope I thought or I was convinced that would guarantee extra rest with regard to Car rent, but not. "
" The car was with some damages, special on the right side. Plus, that I've had to pay 184€ more for full insurance cover?! Why? Because I was told that the insurance paid at Autoeurope didn't cover in case of an accident, or other incident, or did not cover the other people travelling with me. In case of a car damage I would have to pay 2k euros. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LYON, FR - Reviewed by SEAN - 04 March 2020
" Everything went smoothly. Very happy with the car provided. I had to upgrade to a larger vehicle as I needed snow tyres m this was a bit pricey but the car was great. "
" Dollar we're professional and helpful. The assistance I got over the phone was great. Would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KATIA - 02 March 2020
" Overall a good experience ! Thanks "
" The lady at the cashier was trying to sell me a lot of useless options. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by BRUNO - 29 February 2020
" car rental as expected "
" The service could be better. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PARIS, FR - Reviewed by LAURENT - 26 February 2020
" very good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIANE - 24 February 2020
" All ok "
" Personnel drop off may be more friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LYON, FR - Reviewed by DACIAN - 14 February 2020
" So far I have had no problems with Auto Europe. "
" Hello, My direct experience (only one) with Dollar/Hertz was not so good. Consequently, I have a complaint related to contract 55/6909010 (Hertz number). I mention that I have submitted this complaint direct to Hertz, too, and I did not receive any answer yet. I made the reservation for a car in Lyon Saint Exupery through Auto Europe since the end of Nov.2019 when I paid the entire price for the period of Feb.2020, 01-08 (1 week). I picked up the car according to schedule from Dollar/Hertz Saint Exupery on Saturday, Feb. 1st, at 7.20 PM. It was a Jeep Renegade. My destination was Les Menuires (Les 3 Vallees ski domain). I was with my family (wife and 2 kids), 4 luggage and 1 ski equipment. Unfortunately, at 10 PM approx., around 15 km before arriving to our destination, on the uphill, suddenly we sensed a strong smell of brakes/clutch and we lost traction in 2nd gear. I stopped the car and my wife called Hertz for assistance. We received a first answer that an assistance car would come in 45-60 minutes. After 60 minutes we called again, and the new answer was astonishing – that no car touring service could be found and we have to wait until Sunday (next day) for physical assistance and we were advised to drive this car till the destination! ... we were with 2 kids in the night, in a smelling car... We managed to send the kids and luggage with somebody else to destination and after more 30 minutes of discussion with Hertz Assistance, we drove the smelling car and arrived at destination, at around 12.15 AM. Sunday Feb.2nd, the Hertz Assistance was closed, but a platform came to pick up the car around 5 PM. I moved the car up on the platform and during those 2 minutes the smell was back again. Even the guy with the platform, being outside the Jeep, mentioned me that he senses that smell. Monday and Tuesday (Feb 3rd and 4th), my wife was in discussion with various employees from Hertz Assistance (customer service file was registered L45873682). The feedback from Assistance was very poor including the proposal of C class car which was not fit in our case, never to mention that during 11AM shift the support lady hung up the phone twice in our face, which is unacceptable. My wife was multiple times called during this stay while she was on sky slope and therefore, our vacation turned into a continuous dialog with Hertz Assistance instead of enjoying what we have come for, and this was ski with our kids... Finally, Wednesday Feb 5th a nice employee told us that she had found a similar D class car and Thursday (Feb 6th) I picked up a Renault Captur from Hertz Moutiers (the closest agency from Les Menuires), around 10.45 AM. I give back the Renault at Hertz Saint Exupery on Feb 8th, around 5 PM, with full tank, according to the agreement, and the front desk officer was very nice. So, we were without any car on Feb 2, 3, 4, 5 plus Feb 1st when we didn't arrive properly at our destination, but with a major discomfort. We benefited effectively of the car on Feb 6, 7 and 8. We are truly disappointed about the service of Hertz Assistance where we found only a couple of people who were really trying to solve our issue. We are expecting for the reimbursement for all days without car and for compensation due to the discomfort created during our kids ski holiday. If it is necessary I can send the documents related to our contract. Looking forward a reply, Best regards, Dacian Chilat "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LYON, FR - Reviewed by NIGEL - 11 February 2020
" I have used Auto Europe for car rental for many years it is always the most economic, the website is easy to use and there has never been a problem even when I have to had to change my order. "
" No wait to collect the car. Good priced deal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
RENNES, FR - Reviewed by ANDREA ZSUZSANNA - 10 February 2020
" Everything was all right, "
" Everything was all right, polite staff, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by RON - 09 February 2020
" Got a fast reply. All was smooth "
" Fast and accurate. All fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEAN JACQUES - 09 February 2020
" EXCELLENT SERVICE "
" ALL WAS VERY SMOOTH "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by VLADIMIR - 07 February 2020
" Everything went smoothly "
" I had no problems with the rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by XAVIER - 06 February 2020
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by SLIM - 05 February 2020
" very good rental site, very good choice of vehicles at a very good price i recommend autoeurope "
" very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by NICOLAE - 04 February 2020
" perfect! "
" perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by EDIJS - 04 February 2020
" Overall rate 8 1/2. "
" Pick up from airport could be quicker but due to Saturday was acceptable. In Auto Europe voucher wasn't strictly recommended to call Rentscape to find out where they pick you up. Snow tires wasn't available ( no info in voucher) and snow chains were 70 eur per period - way too expensive. Car was good, diesel and in good shape. Overall rate 8 1/2. Better if you speak French:)) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by GRAHAM - 03 February 2020
" On the whole, satisfactory. Thank you. "
" The car pick-up point was in parking area P6 - this parking area was not well signposted upon leaving the Budget office. I had to speak to a different Budget member of staff and ask for more directions to the pick-up point. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by MARIIA - 03 February 2020
" The service at the desk and drop-off were both very good/ "
" It was a little bit dissapointing to get a Renault kaptur instead of Volvo car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by JUDIT - 31 January 2020
" I am wondering if there are any further actions you recommend to me getting a compensation. I will highly appreciate your feedback. "
" I am highly disappointed in the customer services of Europcar. If I may have your kind attention for a few minutes, I will summarize my experience to avoid similar cases happening in the future. Before I booked a car on your website, I had taken into consideration two important things. First, that I travelled with a 2.5 year old child and the fact that I don't speak the language of the country that I visited. Therefore I booked a car online in advance to make sure that the rental process can be smooth. I expected to have the service that I booked and what I paid for, but it didn't happened. Europcar's representative told that economy manual car was not available upon my arrival. He told that he can give me a Fiat punto in mini category. I told him that my reservation is for economy, citroen c3 or similar. He told me that he can give me an economy automatic car in upgrade. It was my only option to get a car. I was bona fide and believed that it was a mutual approach, so I accepted the upgrade. The car rental document is French, which I don't understand. I would like to emphasize that all important changes, especially changes in pricing should have been translated and communicated clearly to me, as a customer. Although I told to the representative several times that I don't want a higher insurance package, I want exactly the same package that is in my reservation, he overcharged me with 168 EUR for insurance. I also asked him couple of times about the total amount that I need to pay with the upgrade and I never get a clear response from him. He did not give me a clear answer about the total amount when I asked him about the details of the rental document that he asked me to sign. He told me that I don't need to pay, he requires only the deposit (500 EUR) to be booked on my card, which will be releived after I return back the car. When I dropped off the car I did not get a clear answer from them when I asked for the invoice and wanted to know the payable amount. I got contradictory responses from the representatives at the parking area and at the counter, which was unconvenient. The man in the parking area told that he closed the contract and everything is OK with the car. The lady told me that she can not give me the invoice because the contract was not closed and she sent me back to the parking zone for some paper from the car supervisor. I went back and asked the guy for the document, and he told me for the second time that the contract was closed, the car was OK and no paper needed. I told his confirmation to the lady at the counter desk, who asked me again to go back for a paper. I asked her if she could do anything for me and talk to his colleague and get the necessary documents for closure, because he told me that no document is needed for me. I was also had a limited time because I needed to catch my flight. The lady at the encounter told me that then we are OK and she will send me the invoice via email later, I don't need to pay. Then I received the invoice with payable amount of 315 EUR via email, which contains 105 EUR extra charges for the category ugrade and 168 EUR insurance costs. I don't see a reason in fair customer service to force a customer to pay extra 273 EUR, when the previously ordered services clearly contained my car and insurance preferences with a reasonable price of 149 EUR. If I wanted to have a higher service on a triple price, I would have booked that via online. As I checked price difference between manual-automatic category on Europcar's website, there's only 30 EUR difference in the weekly price, instead of 105, that they charged. Therefore I asked the customer service team to make a correction on upgrade pricing. I also asked them to cancel the unwanted insurance package with the charge of 168 EUR. Although I asked them for compensation, they sent me their general agreement and responded that the invoice was correct. After this car rental experience I feel betrayed as a customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by SILJAN - 29 January 2020
" Very expedient and simple. Thanks alot "
" Very expedient and simple. Thanks alot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SEBASTIÁN - 28 January 2020
" Best prices regularly "
" I was charged 279 usd extra without explanations "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by GEERT - 28 January 2020
" AutoEurope has been my go-to site for a number of years and through many rental experiences. The service is impeccable then pricing reasonable and the supercover removes those small concerns you have when taking out a rental contract. AutoEurope is second to none "
" The whole experience was trouble free and quick. The vehicle was in good condition and drove well. The pickup and drop off experiences were also very good. I highly recommend the AVIS Limoges team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by VOLODYMYR - 27 January 2020
" Good! "
" Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ANTHONY - 26 January 2020
" x "
" All-round good service at a good price. Car a little scraped and battered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by KHALID - 25 January 2020
" Dirty car and a very long wait at the counter. But got a little upgrade (but the car was also dirty) "
" Dirty car and a very long wait at the counter. But got a little upgrade (but the car was also dirty) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PARIS, FR - Reviewed by ARTUR - 25 January 2020
" It is the first time I'm working with Hertz, I prefer Eorop car orneven Sixt rent a car. "
" When we return the car , the location of drop off the car is a litlle confuse. The car is not inspected in front of us , nobory is there to receive the car and we have to come down to drop off the key. The employee just said ' you can go we send the receipt by email" I"m concerning what they gonna do next. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by JAMES - 25 January 2020
" Car was of a poor standard and despite me having filled up with fuel before returning the car and then handing over the piece of paper to the check in desk that stated that the car had been returned full I was charged with 5l of fuel. Despite me forwarding on the invoice to customer services they were then able to process the complaint without me having to send them a lot more information. "
" Car provided was old aand had not been cleaned inside. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
NANTES, FR - Reviewed by JESMOND - 24 January 2020
" I always use Auto Europe for my car hire needs. I find the voucher documentation clear and understandable. "
" We have rented many times with Enterprise. The car was brand new and very comfortable. We did ask for a discount on the extra insurance as we know that hertz offered 2 days free. However, even though looking at our booking history and finding over 20 bookings with them they did not offer any discount. In the overall charges, they are more expensive than Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FRANCOISE - 23 January 2020
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by ENRIQUE - 22 January 2020
" Thanks for all "
" At the counter, the employee did not give us a receipt, pnly the keys. The car has a back light broken and they did not say anything about, but at the end we had no problems in the return. Office was closed when I returned the car but they have a drop off box for the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GERRIT - 16 January 2020
" as always uneventful and reliable "
" Brand new car, excellent counter and return service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
METZ, FR - Reviewed by PEIFER - 15 January 2020
" top "
" top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ADRIAN - 14 January 2020
" The phone number for Rentscape wrote on the voucher (sent by AutoEurope ) is wrong; we waited 100 minutes on the airport and we called several time AutoEurope to obtain a correct number; finally I didn't be helped by AutoEurope. "
" 1. We waited on the airport 100 minutes before we was taken by the car 2. With the voucher behind him, the persons from the Rentscape tried to sell us an insurance for the car; I had already payed to AutoEurope these insurance 3. I received a Skoda Fabia III with the windscreen broken and I was forced to refuse the car 4. I received another car - Renault Clio but without renewing the contract 5 They offered "like bonus " a car with GPS but the map for France is not available 6 The value of the blocked amount was 1100 euros although in the contract with AutoEurope 900euro was written (I mention the aspect only for the correctness of the principle) 7 They sent the contract by email for Fabia but they not renewed the contract for Clio even when I replied to email and asked for that 8 The only good thing was the drop-off "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GENEVA, FR - Reviewed by ANTON - 14 January 2020
" ok "
" I have got a car much smaller than booked. Everything else was fine. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by TAOUFIK - 13 January 2020
" Good service "
" Very happy and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by KONSTANTIN - 13 January 2020
" Everything was good and on time, except for the making changes in the contract about the damages to the rental car. "
" There were some damages to the rear bumper that hadn't been mentioned on the contract for the rental car, that's why we had to come back to make changes in it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NIMES, FR - Reviewed by BLANCHE - 12 January 2020
" We enjoyed having use of the car for our trip. "
" Very efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by CATALIN - 11 January 2020
" - "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CLAY - 10 January 2020
" Absolutely horrible experience all around. "
" We were told we couldn't rent the car. I've been trying to get a refund for days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LE HAVRE, FR - Reviewed by ZANETA - 09 January 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARIS - 08 January 2020
" More or less everything was very well "
" To park a car around Gare du nord in Paris is not an easy (fast) task "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by BERNARD - 08 January 2020
" short time to get the reservation (Nice less than 1 minute; idem at Toulon). Briefing a bit long (10 min) at start and when back; but it's probably the price for tranquility ;-) So I'm fully satisfied Thanks "
" regret to had to search the on/off button for cruise control (near the hand brake); regret to receive a Clio instead of Peugeot 308 as asked (but I know it's "or equivalent"... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NIYAZUDDIN - 08 January 2020
" Excellent "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHAMBERY, FR - Reviewed by MARIE - 07 January 2020
" Car was not great we wanted a Peugeot got a Nissan "
" Boot space smaller than advertised Peugeot 308 "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GIUSEPPE MASSIMILIANO - 06 January 2020
" A nightmare "
" The worst in almost 30 years of car rentals "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PARIS, FR - Reviewed by EDGARAS - 06 January 2020
" Generally good "
" During online car rental process should be more clearly clarified conditions related with mandatory deposit payment. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by MARC - 06 January 2020
" No hiccups. All works fine with AutoEurope Prices were competitive "
" Friendly staff. No hassle at counter. Car in good conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NOMBUSO - 05 January 2020
" Still waiting for a response to my query "
" Charged for services I did not request. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NICE, FR - Reviewed by JENS - 03 January 2020
" Great. "
" Car was good overall. The car had a lot of unregistered dings and dents all over the car. Windshields needs better cleaning, and especially the front windshield on the inside was so FILTHY and DIRTY, so as soon the sunshine hit the windshield, you were completely blinded, because of the filth on the windshield. A serious safety hassard! It took over an hour in que to get the key, with only 5 persons in front of the que. Very unsatisfied! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
STRASBOURG, FR - Reviewed by ARISTEIDIS MICHAIL - 03 January 2020
" Although I clearly remember the Cross-country boarder fees to being selected and payed on time of the booking in HERTZ they charged me again. "
" They have charged my card with 270€ (Warranty) Which have not been refunded yet. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by EVA - 02 January 2020
" 10 - Very Likely "
" 10 - very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by STEPHANE - 02 January 2020
" When I called to received some support , the person on the phone was nice and comprehensive , though told me to manage by myself :) . Conclusions : once you have payed , it does not matter what happen to our client ..... Great long term strategy "
" First of all , because I arrive earlier , I was downgraded Second of all , the car broke down after 3 days and I lost 24 hours of rental ...where is my refund ??? Third of all , I saw that some money was deducted from my deposit without any reasons ...I have all proof that the (new) car was returned in full and in perfect conditions Fourth of all , I did not even received my closing contract ....maybe Alamo bought themselves some sandwiches and charged it to my card . Conclusions : I have no time currently to deal with thieves but the day I will , you will be taken to court for such unacceptable behaviour .... "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by PENNY - 02 January 2020
" all good - very smooth and no up-selling pressure! "
" No queue at Lyon airport, friendly and pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by IOANNIS - 02 January 2020
" full insurance was very expensive. extra charge for winter tyres although I write that we were visiting Switzerland also where is law for them. unlimited kilometers would be nice "
" everything clear. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LYON, FR - Reviewed by STERGIOS - 01 January 2020
" Yes "
" Very polite people in Lyon airport and in Paris Gare du Nord office where I return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DEJAN - 01 January 2020
" Everything else was smooth, just the 760 Eur cc block is way too much and it was nowhere mentioned. "
" The info on the voucher was not accurate. Instead of 240 Eur as stated on the voucher, they blocked me 760 Eur. I am not satisfied with that. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by VLADIMIR - 31 December 2019
" Dear Sir/Madam, September 09th, 2019 on the autoeurope.de website was booked and paid the voucher #17057902; car rental in the Nantes Airport (FR), rental period September 30, 2019 hour 10:00 – October 13, 2019 hour 10:00, car type 'Mini', CD+TP insurance with excess, and unlimited kilometers inclusive. Voucher amount is EUR 266.46, paid September 09th, 2019 by credit card. The rental operator – AVIS; reservation #18226889DE2. As of September 30, 2019 the rental contract #342548205 without any additional options, means all rental conditions as in the voucher (same car type, rental period, insurance, full-to-full fuel policy, and unlimited mileage) was signed. The car was received at 9:30 and returned the same hour, no damages, check-in report attached. After check-in the rental amount was announced as EUR 425.47, the voucher amount EUR 266.46 was deducted and my credit cards have been charged for additional EUR 168.95 after rental period finish. The rental agreement I have received later by e-mail has been not original one with my signature copied from another document. No additional services/options/insurances have been included in the rental contract over the pre-paid voucher and no explanations why the contract amount significantly changed was given. The received contract is attached. Please clarify the case with AVIS rental company and arrange the returning of overcharged amount (EUR 168.95). Best Regards, "
" Dear Sir/Madam, September 09th, 2019 on the autoeurope.de website was booked and paid the voucher #17057902; car rental in the Nantes Airport (FR), rental period September 30, 2019 hour 10:00 – October 13, 2019 hour 10:00, car type 'Mini', CD+TP insurance with excess, and unlimited kilometers inclusive. Voucher amount is EUR 266.46, paid September 09th, 2019 by credit card. The rental operator – AVIS; reservation #18226889DE2. As of September 30, 2019 the rental contract #342548205 without any additional options, means all rental conditions as in the voucher (same car type, rental period, insurance, full-to-full fuel policy, and unlimited mileage) was signed. The car was received at 9:30 and returned the same hour, no damages, check-in report attached. After check-in the rental amount was announced as EUR 425.47, the voucher amount EUR 266.46 was deducted and my credit cards have been charged for additional EUR 168.95 after rental period finish. The rental agreement I have received later by e-mail has been not original one with my signature copied from another document. No additional services/options/insurances have been included in the rental contract over the pre-paid voucher and no explanations why the contract amount significantly changed was given. The received contract is attached. Please clarify the case with AVIS rental company and arrange the returning of overcharged amount (EUR 168.95). Best Regards, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by TYRONE - 30 December 2019
" Auto Europe is a very good choice. Will use again in the future. "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RENZO - 29 December 2019
" The people on the phone could have been a bit more friendly "
" Good overall service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JURIJ - 19 December 2019
" 10/10- very good "
" 10/10 very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SOTIRIOS - 18 December 2019
" Insane charges , double charged , wrong amount of money deducted , car given with a signal of low air on tyres while on highway , zero "aftersale" service , since I had to send everything on mail and 24 hours I still have no reply . Comment is for Europcar "
" Insane charges , double charged , wrong amount of money deducted , car given with a signal of low air on tyres while on highway , zero "aftersale" service , since I had to send everything on mail and 24 hours I still have no reply "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUNKERQUE, FR - Reviewed by CAROLIEN - 17 December 2019
" good service "
" good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by EITAN - 15 December 2019
" Although I had a very bad experience with Dollar in the US, this time I can say only good things "
" Rental was held by Hertz. All of the above refes to my experience with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MOHAMMAD - 15 December 2019
" Car was super clean; which I always appreciate. I felt I'm driving my own car. "
" All went smooth. All agents were polite and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ASHISH - 12 December 2019
" I was overall a very nice experience. "
" It was really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANCA-ILEANA - 12 December 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIARRITZ, FR - Reviewed by STEVEN - 12 December 2019
" I've had nothing but positive interaction with Auto Europe. I use the service every year. Thank you. "
" Hertz always provides the nicest, most efficient service. Preferable to all other rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHOOI CHUAN - 10 December 2019
" Good. "
" My understanding the deposit of EUR 848 had been charged to my credit card. Could you please advise whether the deposit had been cancelled or not ? Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MITCHELL - 09 December 2019
" Auto Europe is a good way of booking cars third-party. We had some issues with the hire car company but that's not their fault. "
" The return was a nightmare, in central Paris with traffic and one way roads, the address they gave for the return was wrong. We had to run around trying to find where they had moved it to, as there was no street signage. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ANDRIUS - 09 December 2019
" My experience is positive nether the less service people offered me manual car while I was booked automatic transmission and paid money in advance for it. "
" Service could be a bit faster. Gps in the car didn't show destination of the hotel. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ARA - 08 December 2019
" It was very good & with no problem service "
" Everything was as it must to be "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DIANA - 07 December 2019
" Easy to make the reservation, easy to get the car, easy to return the car. "
" I had a great experience. Getting to the counter was fast. The car was ready waiting for us. Instructions were clear. Personnel was courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by JOHN - 05 December 2019
" We were very happy with this car rental experience; easy acces to the counter (inside the station); very friendly and efficient staff; slightly inconvenient access to the retrieval:drop off point (mainly due to road works, ie a temporary problem, not a problem for which AutoEurope or Avis are responsible; car was good. We particularly appreciated the excellent price (low season) and will be happy to return as custumers. "
" We had a very good experience with this car rental; easy access to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
RENNES, FR - Reviewed by JOHN - 04 December 2019
" Autoeurope is an easy to use efficient booking service. Highly recommendable. "
" Fuel blockade resulted in no fuel at nearby petrol stations. This resulted in a charge of €61.36 for 14.63 litres of fuel worth €23.26 at normal pump prices. Two charges on the invoice. 14.63 litres @ 2.64 for fuel and service plus €12.50 service. All plus VAT. It is a rip off at the best of times but with fuel shortages it is an insult. Plus hard to see how they got 14.63 litres into a 50 litre tank already 80% full. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by BRIAN - 04 December 2019
" Professional and friendly. Excellent service. No complaints. Will definitely use the services again. "
" Professional and friendly. Excellent service. No complaints. Will definitely use the services again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SHARAT NAMBISSAN - 29 November 2019
" The only challenge I faced was that, despite taking super cover, I was told at the Sixt counter at the time of renting that this would cover only CDW and would not cover any damage to tires or windows. Hence, I was forced to take extra insurance cover that added 130 euros more to my final bill, which was a bit of a shock. "
" Everything was excellent, except that I have still not received my invoice. Sixt told me at drop-off that I will receive the invoice in my e-mail within 48 hours. This hasn't happened yet and its more than 96 hours past the rental. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by RENÉ - 28 November 2019
" Auto Europe should explain better or in a more visible way at booking time what the excess cover exactly covers and how. We hear from rental companies that we would have to pay big amounts in case of collision (responsible or not) and that Auto Europe would reimburse later. Is that true? The insurance situation is the most stressful part of renting a car, with most rental agencies. "
" I had booked a Mini and they gave me a Fiat Panda. I found the quality of the car very low. The insurance conditions are always confusing and a source of stress, especially when we have already purchased the excess cover from Auto Europe and that the rental company still asks if we want to pay a supplement to insure the car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by NICOLA - 27 November 2019
" My response to the previous question will depend upon how you react to my complaint. "
" I reserved a car at Nantes railway station from 1200 hours on Saturday 23rd November. My train, I was travelling from Brussels Belgium arrived a little late (instead of 11.45 it arrived at 12.05 hours). I never imagined that a car rental service would close for 2 hours for lunch. Under normal circumstances I could perhaps have had lunch in Nantes and taken the car in the afternoon. However, I had come to attend the funeral of one of my closest friends at St. Hilaire le Vouhis in Vendee and I knew the drive was one hour. I therefore rented another car from AVIS, at three times the price, because it was imperative that I arrived in time for the funeral. I had booked the car with ALEMO as from 1200 hours but they did not warn me that they closed at that time. They did however warn me that I would have to drop my keys off the following day in their drop box as they would be closed in the morning. I find Alamo totally unbusiness like - how can your provide a service and close for lunch for two hours on a Saturday? I am therefore asking to be reimbursed the €40.38. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BEAUVAIS, FR - Reviewed by OLEKSII - 23 November 2019
" I hope the money is worth it to do this to people "
" Disgusting, not fair, cheating on money. Thanks to this so-called service, I stayed on the street with my disabled grandmother. Due to the fact that the bureaucratic subtleties are not clearly spelled out on the company's website, you can remain without a car by paying the full cost of the rental. Consultants from India, who supposedly explain the rules in the "correct" English. However, there is no textual customer support at all. How do you think, do I want to recommend you to my friends? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by HADI - 21 November 2019
" Unfortunately, as I had no credit card, I had to pay for an additional driver and pay a young driver surcharge for that driver (€98 in total for a car booking of €48 in total). All of that as I don't own a credit card. The experience was horrible. Even though it might not be Auto Europe's fault, I booked with this platform and it should make sure such huge inefficiencies aren't possible. "
" Unfortunately, as I had no credit card, I had to pay for an additional driver and pay a young driver surcharge for that driver (€98 in total for a car booking of €48 in total). All of that as I don't own a credit card. The experience was horrible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PETER - 19 November 2019
" met all my requirements "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MANUEL - 18 November 2019
" The experience was very positive. "
" The car interior could be mora clean. This is the only negative note, everything else was very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by YOLANDA - 18 November 2019
" So far pretty good! "
" Very efficient, professional and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by PASCAL - 17 November 2019
" The vehicules are not New cars, but they was not dirty "
" No problem, very nice staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ROBERT - 17 November 2019
" Great experience staff set gps to English and was most helpful "
" Everything went smoothly and rental was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by RAMAZAN - 15 November 2019
" The car was good and it was nice to ride on the wine road. "
" Thank you for everything. It was nice experience to us. The staffs were very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by PLAMEN - 15 November 2019
" ok "
" Everything was ok. I drop the car with full full tank. One week later your company return to my card 14 euro less. Nobody write to me why. Next booking, other company. The life is going too fast to give another opportunity. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PARIS, FR - Reviewed by EDUARDO JOSE - 14 November 2019
" nice "
" nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PETRIGI - 14 November 2019
" very good "
" a little bit too long at the front desk "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MALENE VIDERUP - 14 November 2019
" Ver y good experience "
" Always a good experience with Europcar in Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BEAUVAIS, FR - Reviewed by ROBERTO - 12 November 2019
" All the staff was ok "
" All the staff was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ORNA - 09 November 2019
" tout était parfait le seul bemole , les difficultés pour trouver le parking pour rendre la voiture à CDG terminal F "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by FRANCISCO - 09 November 2019
" Rent a car in europe was one of the most amazing experience, i have the privileged to travel all around the south of france. "
" All good, the car was awesome, and the user experience was really fast and all was totally clear for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by GUILLAUME - 07 November 2019
" NA "
" NA "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by SVILEN - 07 November 2019
" nice "
" Four days after I returned the car my deposit 1800E is still blocked.The person on the desk was says that money will unblocking automaticly !!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PARIS, FR - Reviewed by JORGE - 06 November 2019
" Overall it was an almost perfect experience. "
" The car type I selected was not available at the time of pick up. I was offered an upgrade at no extra charge, but I was not 100% happy. There was some confusion with the collision damage waiver offered by Eurocar and that offered to me when I picked up the car. They made it look like it was completely separate from the one which came with the agreement I signed for. I found that somewhat annoying. Sammy, the representative who took care of the rental process was a very sensitive and wonderful person. We were very happy with him. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by RAZVAN CALIN - 04 November 2019
" They didn't have the fiat we book instead they would have give us a Citroen c1 with 55 HP which we didn't want and they gace us a discount for an Audi a1 which was very nice and more powerful. Overall experience very good just that we had to pay extra for a better can which was not in plan. "
" They didn't have the fiat we book instead they would have give us a Citroen c1 with 55 HP which we didn't want and they gace us a discount for an Audi a1 which was very nice and more powerful. Overall experience very good just that we had to pay extra for a better can which was not in plan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by KEVIN - 02 November 2019
" I would go directly through a car company in the future. When I called the Auto Europe US 800 number due to the train strike, needing to extend our car rental, the American rep had to transfer me to the Germany office who then told me they couldn't help and I would need to contact Avis directly. (Isn't that what you all are there for?? To help when there's a problem--evidently not.) The German Auto Europe office wasn't open the hours that the rep thought it was, it was morning in Europe, and it took several calls to the American 800 number to finally get through and be told they wouldn't help. I had to search for the Avis number at the train station and call them directly anyway. The end result was more time and stress than I felt necessary if customer service had been better and what I had expected. Thank you for asking. "
" At the Gare St. Pierre des Corps (Tours) Avis counter in France, the man at the counter was nice enough but spoke almost no English, which made communication difficult, as I speak very little French. Given that many tourists come to rent, we felt that there should have been someone there who could communicate much more effectively with us. On the back end, we had to exchange cars and drive to Paris due to the train strike, and the woman at the counter was extremely helpful and spoke decent English, for which we were thankful and made things much smoother. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TOMAS - 30 October 2019
" Easy to use, good correspondence, swift process. "
" good experience. drop-off a bit unclear. Also, have not received the deposit back yet. Anything we can do about that? Best "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by SEMINA - 30 October 2019
" Very satisfying "
" Very satisfying experience and polite personel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by MAJID - 29 October 2019
" I would love to use auto-europe again when I travel to europe and recommend to my friends and family also. "
" It was a great and pleasant experience with no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FUNG - 28 October 2019
" Please refer to 3 above. "
" The counter staff was not helpful to provide the car on my arrival which was one hour ahead of my schedule. When I received the car, the door was damaged which made door closing a problem. Luckily being served by another counter staff who was much helpful. After all, waited for 4 hours to get the car and need to change the planned schedule on arrival. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PARIS, FR - Reviewed by MALIK - 28 October 2019
" i had to buy insurance again i thought it was zero deductable but paid huge amount for it pls tell me how to avoid it and was it right\ regards "
" car was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CARL - 27 October 2019
" Great car, check in service and drop off experience (Nice Airport, France). My only suggestion is for pick up staff to explain that certain cars in France require a specific nozzle at the gas station for refueling. This can be confusing, as in my car (Alfa Romeo SUV), the gas tank would only accept a "B7" diesel nozzle, but it was not obvious to the inexperienced driver. "
" Johan at Nice Airport was superb. Friendly, efficient, very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by GRAHAM - 26 October 2019
" All good recommended Will return "
" Good efficient service, lovely car everything spotless. Bit of a problem returning car because of problem with car park barriers but not the fault of Europcar "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ADRIAN - 25 October 2019
" Good experience overall. "
" Child seat was broken, I got a replacement that was in bad condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by PAMELA - 24 October 2019
" once we got there to the rental site, we did not know that it was with budget. second of all AT the counter, they made me tried various credit cards and now i have at least 3 diffrente charges in my credit cards plus others in my sisters. Now i have to spend a lot of time resolving the situation "
" AT the counter, they made me tried various credit cards and now i have at least 3 diffrente charges in my credit cards plus others in my sisters. Now i have to spend a lot of time resolving the situation "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by JIMMY - 24 October 2019
" Same as the previous comments "
" I booked it online at least a month ahead of time and the car had a major dent on the back door right through to the back fender. I did not book "rent a wreck" and the agency offered no compensation "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PARIS, FR - Reviewed by ROBERTO - 21 October 2019
" Europcar was the most affordable option for me and the cars felt like new. Only thing I would change is, to offer better deals for diesel cars with unlimited kilometers. "
" Europcar was the most affordable option for me and the cars felt like new. Only thing I would change is, to offer better deals for diesel cars with unlimited kilometers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LADA - 20 October 2019
" The car JEEP was awesome. The onboard digital computer was equipped with speed limits even on the roads between fields and cruise control helped me to manage it. It was reliable in the mountains and in the rainy weather. "
" My expectations were surpassed. I was given an awesome car with all conveneinces I could imagine. The friendly and effective staff suggested some options that made my trip less stressful and more pleasant (I prepaid a full tank and changed the drop-off point). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by MARGARET - 18 October 2019
" The car was great, the price was great. "
" This worked great. I think these were the best prices. I did not realize though that purchasing the extra insurance at booking did not mean it was with Europecar...that was disappointing. Also wish they had updated their address on their website for Dijon....had big trouble finding the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by THERESA - 18 October 2019
" See above "
" It was very good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by JOHANNES HASUDUNGAN - 18 October 2019
" There is a extra cost must be paid in the counter. So using auto europe is not cheaper. Direct to the Car Rental is Cheaper. "
" There is a extra cost must be paid in the counter. . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LYON, FR - Reviewed by JOHN - 18 October 2019
" helped to simplify the rental process. "
" very pleased with our rental. nice car in good condition. staff were courteous, efficient and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SAMANTHA - 18 October 2019
" A glitch on the website caused a double booking, then it said I couldnt cancel online and that I would have ti contact Auto Europe about it. I still havnt heard back and I now have been double charged $200 "
" Sixt was great "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by REDA - 17 October 2019
" Smooth booking "
" We had to wait more than 40 min because at evening time only one employee was serving customers. Moreover he hardly spoke english. In addition, higher amount was blocked on our car compared to the sum on the voucher. When I draw attetion to that, employee said that on the voucher there are dealer's (Autoeurope) conditions written and he cannot change anything. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by JELENA - 16 October 2019
" В договоре указана одна сумма самориска, а при аренде идет другая. "
" Брала машину в Ницца аэропорт. Выдача машины организована очень неудобно, т.к ты подписываешь договор в офисе, где повреждения машины не отмечены на схеме машины, как обычно, а прописаны очень мелко по французки и англ. Во первых-не все понятно, во вторых так можно что-то и пропустить. На выдаче нет никогого, ждала 10 мин, потом сама нашла машину , но пришлось ее поменять так как была прокуренная. Дали такую же без запаха. ПЕЖО 2008- замечательная машинка. Очень довольна. Ездила по серпантинам , проблем не было. Пока это лучшая машина за последнии несколько лет аренды машин в разных фирмах. Найти заезд к возврату аренд. машин было не просто. Но сдача машин у них организована отлично, стоят достаточно много приемщиков . У меня был очень приятный русский парень Емельян. Все четко и быстро. Акт приемки тут же присылают по майлу. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by RICHARD - 14 October 2019
" Simple process, lots of choice. Liked the added insurance which was cheaper than the car provider - fortunately didnt need to use it "
" excellent service. Car was as expected - a little scratched but they were all pointed out to us. Drop off was very simple. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COLMAR, FR - Reviewed by JEANNE - 14 October 2019
" Good "
" Véhicule was not clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by JEAN - 13 October 2019
" See pt 3 "
" Excellent car (Opel Insignia), in good condition, competent staff at pick up (main railway station in Bordeaux) and drop off (Bordeaux-Mérignac airport) points , fast and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by RALF - 12 October 2019
" Hertz told me at pickup that there was a €60 fee for dropping the car off at a different location from the pick-up. At no point did Auto Europe communicate this to me. "
" It was pretty much perfect. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BAYEUX, FR - Reviewed by MARILYN - 12 October 2019
" Easier to drive in France than I thought "
" Difficult to drop off car in Tours due to location; also very expensive for just 2 days "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ARSENIY - 11 October 2019
" Everything cool "
" Everything cool "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEAN FRANCOIS - 10 October 2019
" Future experience will depend on your action with Avis. I was previously very happy to deal with you, mainly with Sixt. "
" Avis withdrew 251, 35 euros on my credit card without any justification when my rental was paid already.. I have no means to contact them except through you. Please make sure I am credited quickly.. Regards "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MULHOUSE, FR - Reviewed by DJORDJE - 10 October 2019
" Very nice. "
" Very nice. I still expect a deposit refund. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by AHMAD - 09 October 2019
" Car was new and very nice but I reserve super-cover include tyre and glasses ... ect but they told me only basic insurance and I repair tyre by 18 Euro but they told me Your reservation not includes tyre problems "
" Car was new and very nice but I reserve super-cover include tyre and glasses ... ect but they told me only basic insurance and I repair tyre by 18 Euro but they told me Your reservation not includes tyre problems "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COSMIN - 09 October 2019
" All verry good except the time spent at the counter when collecting the keys. It took more than an hour. "
" Online check in did not work on Thrifty's website "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by RADU CORIN - 08 October 2019
" It was perfect, without any complications. Autoeurope site it is very nice build, you have at your disposal every aspect well explained. And we found a way better price for the car than on Europcar website or other car rental websites. I will use them again. "
" Very smooth. I made checkin online and so the process to take the car was very fast. We stayed no more than 2-3 minutes at the counter, and then maximum 5min at the garage until the car was given to us. And also at checkout in the end everything went fast and smooth. The deposit was unblocked after a few days. The car was almost new (11000 km or something like that) and hadn't any problem. All in all it was an experience I would want to have every time I rent a car. Definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by YOUNESSE - 07 October 2019
" Stop obviously trying to upsell customers to different vehicles and insurance packages. I have worked in sales for many years so I understand there are probably targets/commissions for upsell. I have no problems with getting an offer for another vehicle/extra insurance but be transparent and stop offering it endlessly when a customers says no. "
" Stop obviously trying to upsell customers to different vehicles and insurance packages. I have worked in sales for many years so I understand there are probably targets/commissions for upsell. I have no problems with getting an offer for another vehicle/extra insurance but be transparent and stop offering it endlessly when a customers says no. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MULHOUSE, FR - Reviewed by EDIYAN - 06 October 2019
" I would for sure recommend you to all my friends and colleagues "
" It was very fast easy and the cheapest offer on the market "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RICKI - 06 October 2019
" Auto europe should do a better job of vetting the companies it does business with..... "
" I stood in line at the budget counter for over 1.5 hours just to get my vehicle. Staff at budget were indifferent to the frustration for those in line. They had plenty of staff and yet let several staff members leave and kept only 1 or 2 people working to check us out. Worst customer service I have ever experienced! Will never trust Budget or Auto Europe ever again. Every other rental agency had plenty of staff and emptied the line in minutes. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LILLE, FR - Reviewed by RUEI SHIANG - 05 October 2019
" I will recommend to others "
" Very reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LUZ - 05 October 2019
" Great and efficient service. "
" Very efficient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROBERTUS J.H.M. - 05 October 2019
" You should revaluate your business with Budget. We booked a car through you 3 months in advance, pick up Bordeaux Airport. Upon arrival there was no car for us, and no Budget reps present. Confirmed "reservation" was handled by Avis. Had to wait for 2 hours till we finally got a car, from Avis. Very dissatisfied. Budget is a rip off. "
" We booked our car and received confirmation 3 months in advance: mid-size automatic (Volvo V40 or similar). Upon arrival there was no car for us. We could either get a manual or a Smart. No Budget staff present; reservation was handled by Avis. One of the reps even mentioned that it's like airline tickets: plane can be overbooked, so you are unlucky! Further suggestion was to refund us, and we could go to the neigbours to try our luck and solve the problem. Alternatively it was suggested to just hang around and wait till a car came in. Fortunately Avis rep (Laure) was very persistent in calling with manager, garage, downtown location etc. After 2 hours waiting at the counter we finally got a car. Budget: never again, a total disgrace! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by GRAHAM - 04 October 2019
" Very disappointing. "
" The car was 12,000 kms overdue for a service.2 hours into the rental I had to add oil, oil was blowing up the back of the vehicle. By the end of the rental the back of the car was covered in oil. The vehicle also dropped oil all over the driveway at the place we were staying. To make matters worse, Dollar tell me I have to chase you for the reimbursement for the Oil I purchased for thire car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LYON, FR - Reviewed by LAWRENCE G - 03 October 2019
" It was a great experience "
" The keyless key/remote was cracked and taped when we got it. After a couple of days the tape no longer held and we had to hold it so the car would start. After re taping it it worked again. That is our only complaint. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ZOHAR - 03 October 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by YULIANA - 03 October 2019
" I have mixed feelings regarding our rent experience. We got a very large car (by one or two classes bigger than booked) and had problems parking it. We realized this a day later and called the office asking to replace it with a smaller one. The guy replied no problem and we arrived to do that. We were asked to go to the first floor and the manager told as that she does not have any small cars to give us. So, if they did not have small cars in Nice airport, why to call us to come? Besides this issue everything was good. "
" I have mixed feelings regarding our rent experience. We got a very large car (by one or two classes bigger than booked) and had problems parking it. We realized this a day later and called the office asking to replace it with a smaller one. The guy replied no problem and we arrived to do that. We were asked to go to the first floor and the manager told as that she does not have any small cars to give us. So, if they did not have small cars in Nice airport, why to call us to come? Besides this issue everything was good. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIBOURNE, FR - Reviewed by DIDIER - 03 October 2019
" Very good "
" Nice staff, nice car, good service... I only enjoyed this rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by IURII - 02 October 2019
" good Alamo office at Perpignan airport, I was provided with a higher class car at no extra charge, I was enjoy communicating with the staff. "
" good Alamo office at Perpignan airport, I was provided with a higher class car at no extra charge, I was enjoy communicating with the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 02 October 2019
" Good service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by KEVIN - 02 October 2019
" Ok "
" Windshield needed cleaning on inside. Otherwise perfect "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by DENYS - 02 October 2019
" everything was just fine. "
" everything was just fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ANNE - 01 October 2019
" Online was fine "
" Very rude and argumentative agent - I still think I was overcharged and even though the tank was full - we filled up right before entering the drop off was charged for gas. Also would not take my hertz gold member number - over all a very poor experience which took almost an hour to complete before getting the rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NICE, FR - Reviewed by ROBERT - 30 September 2019
" The car was excellent but the office phone uncontactable over two days. "
" I tried to ring the phone number of the Herz office many times over two days to extend my booking and change the drop off point. No answer, so I was forced to make a dash back to return the car. The office staff told me they had been busy and couldn't answer the phone. Not good enough!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ZSOLT - 30 September 2019
" All OK. "
" All OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROYES, FR - Reviewed by SAMER - 28 September 2019
" Exclame i would definitely come back "
" Excellent service especially from Mell (I guess that was her name) she is fantastic in handling Customers and explaining everything to them in detail and ensuring they are satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by WILLIAM - 25 September 2019
" I would only recommend Auto Europe if you help resolve the 80 euro "cleaning charge"! "
" Enterprise has charged an 80 euro cleaning fee. The car was actually quite clean when we returned it but because it was returned after hours, we were surprised to see the charge on our invoice. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PARIS, FR - Reviewed by DIRK - 25 September 2019
" Autoeurope is fine. "
" I cannot conclude, the return office was closed and I dropped off the key. I have not heard anything since. The car was not the one reserved, and it was full of scratches, already somewhat older (60,000km). It took 1 hour waiting time at the counter to get the car. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NICE, FR - Reviewed by GABRIEL REMUS - 25 September 2019
" Very good cars and staff "
" Very good ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARTIN - 25 September 2019
" Booking is easy, but some details were not clear. I have a ticket to investigate. "
" Sunday was Car-Free day in Paris, the city was closed to traffic, nobody let me know at the time of rent. It was not possible to return the car by the time on the contract. I had to call the support to extend that "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by GEORGIOS - 24 September 2019
" Overall my experience was better than i expecxted "
" the efficiency of the stuff was very satisfying, the service was fast and excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARIO - 24 September 2019
" The counter staff were amazing and friendly but when we got to our car, it looked like it had been through a battle field. Lots dents , scrapes and full of seagull poo on windscreen and bonnet. Had to ask for it to be washed. "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PARIS, FR - Reviewed by MICHELLE - 24 September 2019
" Could have used some details on pick up and drop off locations, but overall great experience. "
" Strange that I rented from Dollar, picked up at Hertz, and saw branding for Thrifty... Which company are you? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NARBONNE, FR - Reviewed by WAYNE - 23 September 2019
" Per above, this was our first experience booking thru Auto Europe. Very happy with it. Booking process via website was easy & clear. I would happily book they Auto Europe again. "
" Very happy with our first experience with both Auto Europe & Avis. Auto Europe booking process via website was easy & clear. Pickup from Avis was quick, car was good, return was quick & easy, Avis staff friendly & helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by VAIDOTAS - 23 September 2019
" Everything was fine and fast "
" Everything was fine and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AURÉLIO - 23 September 2019
" Very good experience. "
" Very good experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by MICHAEL - 23 September 2019
" It was a little confusing on how to return the car. "
" It was a good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by VALBERSON - 22 September 2019
" There was no problem at all. Definitely recommended "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CARL - 22 September 2019
" Rental process was good. The car was a disappointment. "
" Citroen - poorly equipped and uncomfortable car. I will avoid renting any Citroen again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BASTIA, FR - Reviewed by JONAS - 20 September 2019
" I got much better car then expected "
" Good prices "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by OUSSEMA - 19 September 2019
" Good value for the service but the car was smaller than I expected and less clean. "
" My booking was for a Fiat 500XL, so with a large trunk and I ended up with a Captur, which is a much smaller car in terms of volume. The car was not so clean. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by VALERII - 19 September 2019
" Everything is good.But this time the car was not cleaned well.The water tank was empty "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by MAKSYM - 19 September 2019
" I wanted to order a luxury car, but you did not provide me with a car. I needed a weekend car in Nice. I managed to book a Mercedes convertible for 500 euros per day, and I confirmed the reservation, but 1 day before the planned rental, I was informed that my car was damaged and there was no alternative for me. I asked why there is no alternative, there are many other cars on the site, I am ready to rent more expensive cars and other cars, including Porsche, Audi, Ferrari and so on. But you persistently informed me that you could not provide me with an alternative. As a result, my weekend was spoiled, thanks for the service and for the attention to the client. "
" I wanted to order a luxury car, but you did not provide me with a car. I needed a weekend car in Nice. I managed to book a Mercedes convertible for 500 euros per day, and I confirmed the reservation, but 1 day before the planned rental, I was informed that my car was damaged and there was no alternative for me. I asked why there is no alternative, there are many other cars on the site, I am ready to rent more expensive cars and other cars, including Porsche, Audi, Ferrari and so on. But you persistently informed me that you could not provide me with an alternative. As a result, my weekend was spoiled, thanks for the service and for the attention to the client. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by CHI KIN KERRY - 18 September 2019
" I have booked with full insurance coverage. But when I picked up the car at Avis, the staff said my booking not full coverage and need me to pay extra 26 euro for the full coverage. I also want to complaint autoeurope, I have paid extra 32 euro for the insurance which turn out is not. Therefore I will have no confidence to book thru autoeurope in the future. "
" I have booked with full insurance coverage. But when I picked up the car at Avis, the staff said my booking not full coverage and need me to pay extra 26 euro for the full coverage. I also want to complaint autoeurope, I have paid extra 32 euro for the insurance which turn out is not. Therefore I will have no confidence to book thru autoeurope in the future. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by SARAH - 18 September 2019
" I have used Auto Europe several times, and am very happy with the service. "
" Overall very happy but there was a tiny extra charge of 0.09 EUR, and I'm not sure why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by VILMARS - 18 September 2019
" Even though I wrote for help about situation in Airport and got a fast reply that my booking does have full cover, there is no procedure in place to help cheated customers like us. Terms and conditions are written in non friendly English, no- native speakers have to read complicated sentences about what is included and what is not several times. And still as we saw with staff in France it did not help. Do not understand how can you provide online service of rental and not have some kind of training or guidelines for staff that actually works at customer service desks! They should be aware about cooperation with you and what is sold on you page! "
" Not competent stuff. Seeing our agreement with Auto Europe insisted that we are not fully covered. Tired of arguing we paid additional 300Eur that made up 700Eur for 2 weeks car rental. Have sent complaint to them afterwards asking for refund of these 300EUR , no reply received in more that 2 weeks! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by MAXIM - 17 September 2019
" Everything was fine but the vehicle switch (class downgrade) with almost no compensation is unacceptable "
" I was super disappointed, I reserved Mercedes E class but got downgraded at the counter to Mercedes C200 with 4 euro decrease in price. This is classical bait and switch and is unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NANTES, FR - Reviewed by JESMOND - 17 September 2019
" very nice staff, treated well and although they were busy, drop off was quick. "
" very good car, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETER - 17 September 2019
" Done that in 3. above. "
" For the drop off, nobody was present at the 7am opening time. Otherwise all went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NICE, FR - Reviewed by THOMAS - 15 September 2019
" The entire process, from booking to returning, was very easy...and the price was great too. "
" They were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANAMARIA - 15 September 2019
" unfortunate, but these things still happen... "
" The pick-up office was unexpectedly closed, we had no number to call for info or help, a local garage worker did everything he could to find us an alternative location. At the second location, I was very reluctantly given another car, I was asked to promise several times to bring it back on time, since it was needed for another customer the following day, then told that I would be charged extra for the car (it was automatic and I had booked a manual). Although I signed for the new price (I really needed the car and I was already 2 hours late), the final invoice included a compensation for the extra charge, so ultimately the price was not an issue. However, better customer service would have been required given the situation. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FIGARI, FR - Reviewed by GUY - 13 September 2019
" as always, good and no problem "
" ok, but the guarantuee deposit is very high. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTONY - 13 September 2019
" AS above. "
" It took about an hour and 20 minutes to pick up the car and that made us late for an appointment with a letting agent. The Avis check in process is highly inefficient. The long queue of people were getting very frustrated including me. I won't be using Avis again. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MATTHEW - 12 September 2019
" Auto Europe has competitive pricing with excellent customer service. Email inquiries regarding changing our booking were answered promptly and gave us certainty on the conditions of rental. We've used Auto Europe a number of times and would definitely use again! "
" Great location at Toulouse Airport, with quick and friendly staff. No 1000 EUR security deposit required, even though we did not opt for the additional insurances (unlike many of Avis' cheaper priced competitors). Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ANTIBES, FR - Reviewed by PRASHANT - 12 September 2019
" Na "
" Had good experience with Hertz before. Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VINCENT - 11 September 2019
" Very good. "
" No invoice or receipt handed over at drop-off. Sent later via post-office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARTIN - 11 September 2019
" Originally we intended to cross over to Andorra and Spain but the Car hire company could not offer the facility thus an Autoeurope customer care officer contacted us strait away and explained the situation then he have sent an alternative car-hire company that could meet our requirements with a fresh quotation. We appreciate their commitment to the customer's satisfaction. "
" The rental agent on shift was on her own and had to finalize the contracts, check the cars and all. when we went to collect the car thus had to wait a bit as there were 3 or 4 clients before us and some encountered difficulties. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HANNA - 11 September 2019
" N/A "
" While the counter staff were very friendly and finally were honest to why there was such a delay in retrieval of the car.... only 2.5hrs to collect the car? It's normal... "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by EVGENY - 11 September 2019
" not bad, but a not so good. Staff was not too attentive even not too much clients waiting on the desk "
" The car was old and not looking good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by ABHAY - 10 September 2019
" Auto europe is providing car at very cheap rental with good service. "
" Very good service with quick response and fast procedure also they provide very good condition car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IMAD - 10 September 2019
" The experience with AutoEurope was great as usual - this is was our 3rd time working with you. However, the experience with Hertz was extremely bad, and not worth our money. "
" We waited for almost 1.5 hour before picking up the car. The staff was rude, inefficient, and slow. The car was very dirty from inside and outside. Food, dust, dirty seats, armrests, etc. From outside, it was extremely dirty too. Having 2 kids in the car, and a long road trip, this was a really bad situation. We have taken pictures in case you need them. Contrary to the norm, the car's tank was only 50% full. It should normally be "pick up full and return full." "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PARIS, FR - Reviewed by CHI-HSIAO - 10 September 2019
" The condition and equipment of the vehicle is excellent. "
" 1. They gave me a manual transmission vehicle at beginning and change to an automatic transmission vehicle, as we reserved. The process took a little time (the staff could not decided to gave us which car, instead of the manual transmission vehicle, and had to call her boss to the garage from her office, which is across the street). 2. The parking lot is very hard to find (without elevator , we had to walk down 4 floor using a steep and very narrow stair. Fortunately, we did not carry our luggage with us.) 3. The parking lot is very dark and made us very difficult to identify any previous scratch on the vehicle. 4. The exist driveway of the parking lot is like a maze. The staff told us to follow a yellow sign, which disappeared in the B3 floor. It took us a while to find the right way out . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LYON, FR - Reviewed by ARIE - 09 September 2019
" הכל היה מושלם "
" good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IRENEUSZ - 08 September 2019
" Auto Europe - you are the best !!! "
" Insurance sold "on the sly" by the Budget Officer. The contract is not printed when signing - (the contract is signed on screen of computer in a Budget agency) - so it is difficult to check everything on screen. I receive the contract by email later. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARTIN - 08 September 2019
" always get a good deal "
" effecient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by THOMAS - 07 September 2019
" Not a good experience at all. Read above the comments about Avis. I rent always with Avis in the US and never had a single problem. "
" First of all we paid in advance March 20 th ,2019. For Euron 1953.54We upgraded from a Peugeot 5008 to a Mercedes Nitro for 400.00 euro. The Mercedes broke down in Forcalquier around 1:00 pm which is about 2. Hrs away from Avignon. They send the tow truck which took 3 hrs and many calls to them and they took us to the nearest town to pick up another car at Avis ! When we got there there was no car available because Avis Avignon didn't reserve a car for us. They just told us to go there. I never got a call from Avis because my number was a USA number so I had to call 20 times long distance and got the run around. Finally they decided to call a taxi for us to bring us to Avignon to pick up a car. By that time it was close to 8:30. And they waived the 400.00 euro Fee and give us a car that was scratched in the rear left side which they didn't tell us. Now we noticed that on September 4 th they are charging us $ 2111.06 plus they have pending another $1600.00 We had a bad experience of the car breaking down and waisted all afternoon and now we are experiencing more charges and pending charges after we paid in advance. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MULHOUSE, FR - Reviewed by DAN - 06 September 2019
" 5 star "
" 5star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BENEDICT - 06 September 2019
" Efficient, easy. "
" Efficient. Easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by WEI CHUNG - 06 September 2019
" Everything is good "
" Everything is good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CLÉMENT - 05 September 2019
" Always cheap for the best quality ! "
" Smooth and efficient. Even difficulties seems to disappears... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ZSOLT - 04 September 2019
" Xxx "
" Staff in Nice was very proactive. We got an upgrade due to missing keys of the initially booked car. I was absolutely NOT satisfied with your telephone service. 1. Long waiting time 2. Misleading information. I asked to drop the car 2 days before the deadline in Avignon and if that would mean refund in the rent. Got the confirmation (verbally via phone) that the 2 days will be deducted. It didn't happen. That spoiled the experience with Sixt. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CANNES, FR - Reviewed by FRANCIS - 04 September 2019
" Except drop off and invoicing problems , everything was OK "
" Catastrophic drops off. This is a public parking which was full, therefore not possible to access HERTZ parking. Lot f cars waiting at parking entrance and we have been obliged to wait for about 30 minutes. Only HERTZ maintenance Staff at parking location, no clerical Staff, therefor obliged to walk to HERTZ counter for about 10 minutes, without clear indication for the way. I was obliged to ask to a nearby hotel where is HERTZ counter. HERTZ invoicing is quite confusing and at this day I did not understand yet how much I paid. I shall check it at my next bank statement. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by KRISTIAN - 04 September 2019
" Straight forward, easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by BUCSA - 04 September 2019
" OK "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by PIERRE - 04 September 2019
" See above. Passengers picking up cars on the France side of Geneva airport should be informed of access restrictions. It is next to impossible, or prohibitively costly, to get a taxi back to Geneva from the French side, such that I had to call a friend and asked her to pick me up. Clients should be informed of this and you should lobby Geneva airport authorities to allow Swiss residents clients with rental vouchers from the French side to proceed directly to the car rental offices, as used to be the case until March 2019. "
" I rented the car on the French side of Geneva airport and was unable to access the rental desk from the Swiss side of the airport, whose access is reserved for passengers with a boarding pass. a mere car rental voucher does not provide access. Though the offices were a mere few meters away from the Swiss airport side, I had to take a taxi that cost me 33 swiss francs to get on the French side. I had booked a Fiat 500 but was offered a Seat model. Upon asking if a Fiat was available, the Avis staff found one but it had to be prepared, such that i had to wait at least 30 extra minutes for the car to be available. At pick-up, a credit card charge of 93+ euros was taken to cover gas refill (to be reimbursed upon return of car with full gas tank). Such a charge, even if not levied, is clearly excessive given that filling the tank cost 45 euros at most. Also, even though I returned the car at 7pm on Sunday evening, I have yet to receive a final invoice message (by noon on Wednesday). I do not understand the reasons for such delays. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FLORIN - 03 September 2019
" Overall, unsatisfactory. "
" Although the car that I've been provided was almost new (2019 car), the A/C was not working at all (surprising). The outside temperature in the rent-out period was over 30 C, and the experince was very unconfortable. I tried to call Europ car but no one was answering. I could not spot this issue from the beginning because at the moment of taking the car the outside temperature in Paris was 18-20 C. Other issue was that Customer Service people does not speak English. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PARIS, FR - Reviewed by CHIH LUNG - 02 September 2019
" very efficient! "
" when I pick up my rental car, on site staff is not polite and doesn't want to speak english when I point out some exist damage , it is ridiculous. also he only wrote in French on rental document which is not fair for consumer, isn't it? "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by EVANGELOS - 02 September 2019
" all excellent "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GERARD - 31 August 2019
" I would definitely recommenced Auto Europe for finding the best value rentals. "
" One of the easiest Rental experiences I've had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEREMIE - 29 August 2019
" none "
" undue additional costs billed at dropoff increased the price by 80% "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by RUSU - 28 August 2019
" Hire more people for short waiting times at desk. "
" Long waiting time to pick up the car.Hire more people. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by VALERIE - 28 August 2019
" Je continuerai de passer par autoeurope pour la location de voiture mais éviterai Sixt "
" J'ai reçu une contravention pour excès de vitesse (120 à la place de 110 km/h) et dois payer 25 euros à Sixt (en plus de l'amende de 45 euros, donc plus de 50% !) pour frais administratifs (un mail envoyé pour prévenir de la contravention à venir ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by SEUNGHWAN - 28 August 2019
" Excellent. "
" The man in the reception desk was fantastically kind and works very efficiently. I never met the man like him. He always smiled to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by NIALL - 27 August 2019
" Booking was simple and straight forward, and allowed us to get the best price. "
" Car was in excellent condition. Counter staff pressured my partner into paying for extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by TOHEED - 26 August 2019
" Very bad experience.. "
" I have very bad experience, my car was stolen, which fully insured even than then rental company charge me full amount... It's tricky company "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by JAMES - 26 August 2019
" I always book with Auto-Europe and find that they are the most competitive. "
" No issues. Very little paperwork delays. Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by OISIN - 26 August 2019
" Hire more staff at your pickup locations Retain your staff - they were excellent at every stage "
" Staff were lovely Queues and wait time at the pick up location were poor - purely due to the number of staff at the area (2), never less than 6 people waiting while I was there. Car wasn't as clean as I'd expect (inside or outside) when collecting "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCE, FR - Reviewed by IONUT - 26 August 2019
" Everything went smoothly. "
" The staff was very helpful, upon request I could return the car an hour later without any extra payment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by SUZANNE - 26 August 2019
" As above "
" Great service and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by VIKTORIIA - 25 August 2019
" All was good "
" Excellent new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ARIE - 25 August 2019
" AUTO EUROPE = GREAT VALUE FOR MONEY AND YOU GET WHAT YOU'VE PAID FOR, NO LIES, SUPER GREAT SERVICE AND CUSTOMER EXPERIENCE. "
" GREAT VALUE FOR MONEY - SUPER SATISFYING. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VLADIMIR - 23 August 2019
" Сотрудники AUTOEUROPE во всех случаях оказывали поддержку. "
" Взаимодействие с компанией Budget оставило очень неприятное впечатление. Два момента. Во время подписания контракта сотрудник меня спросил, нужна ли мне дополнительная страховка? Я ответил однозначно - нет! поскольку у меня была страховка WWI. Несмотря на это, дополнительная страховка на сумму 626 евро была включена в контракт. Причем я не был предупрежден о включении дополнительной платной услуги. Далее я проявил легкомыслие, поставив электронную подпись под контрактом, не прочитав его тщательно. Я просил распечатать мне контракт, что мне было отказано, на том основании, что я получу его по e-mail. Когда получив e-mail, я вернулся и попросил у менеджера убрать пункт, который мне совершенно не нужен, мне было отказано. Вместо этого, мне предложили дисконт, на что мне пришлось согласиться, поскольку выбора не было. В результате мне пришлось заплатить не 626, а 316 евро за страховку, которая мне не нужна. Второй неприятный эпизод произошел, когда мне понадобилась поддержка на дороге. Я звонил в поддержку около 7-ми вечера. Первые полтора часа отвечал автоответчик. В 8-30 ответил оператор, и спросил адрес, где стоит машина. Я сказал, что мы стоим на парковке, предложил GPS координаты, а дома поблизости нет. Он сказал, что передаст мой телефон в службу поддержки, которая приедет через 40 мин. Когда через час я перезвонил, мне сказали, что поддержка нас не нашла, так как у нас не французский номер! У меня снова спросили адрес. Я пошел к ближайшему дому, который находился в 500 метрах, снова позвонил в поддержку и назвал адрес. Через десять минут приехала помощь, которую в общей сложности мы ждали 4 часа. Учитывая, что прежде чем отвечает оператор, около дести минут приходиться слушать автоответчик, на звонки мы потратили более 10 евро. Возврат машины произошел быстро и без проблем. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by AHMAD - 23 August 2019
" I was very dissatisfied with the car rental company (Europcar) "
" Bad and disappointed experience. Old model car given after long time wait at desk with alot of scratches and dents even not checked for service that we had to fill the coolant and Adblue fluid. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by LEONARD - 22 August 2019
" Excellent rental, slightly spoiled by the absence of anybody available to facilitate the return of the vehicle "
" N:A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ATTILA - 22 August 2019
" Everything OK. "
" I booked Fiat 500L (trunk space 412 - 1375 l) and I got a Fiat 500X (trunk space 350 - 1000 l) which is not equal (similar ) car for me. A was not aware of this data (difference). They offered me an upgrade (for €€€). "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by TODD - 22 August 2019
" Rental went smoothly. "
" Car had a dent. We were told to just take pictures of any dents. Apparently this is just fine, but I would have rather had it in the initial documents. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PARIS, FR - Reviewed by CRISTINA - 22 August 2019
" the car was hit everywhere, but that was not a big problem. I was disappointed by the lack of cleanliness inside, very poorly made. I picked up the car at night and saw the dirt next day in the morning "
" the car was hit everywhere, but that was not a big problem. I was disappointed by the lack of cleanliness inside, very poorly made. I picked up the car at night and saw the dirt next day in the morning "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by DAVID - 21 August 2019
" fast easy and reliable "
" Service was good. they were busy so it was a bit slow but they where very nice. Gas tank was not full but they told my it a problame with the gauge. When i filled it up the gauge was OK. But all and all nice clean car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LYON, FR - Reviewed by JAN - 21 August 2019
" No comment "
" They charged additional fee to that agreed with AutoEurope (89€). "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANDRE - 19 August 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARK JULIUS - 18 August 2019
" Responsive on customer queries. Its just my case is quite complicated so I ended up getting what I dont want. I will not be very happy until I get my money back. "
" I did not have the experience to drive because I was not able to get the car. Enterprise Montparnasse is too lazy to analyze my license certificate. I ended up booking a new car from Europcar and all was okay. So I need to reimburse my money on this booking. STAY AWAY FROM ENTERPRISE MONTPARNASSE. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by SINNASSE - 17 August 2019
" Very good. I'll comme back. "
" every thing OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
COLMAR, FR - Reviewed by CHRISTOS - 17 August 2019
" It was good "
" The AVIS personnel didn't speak English. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AJACCIO, FR - Reviewed by TOSHIHIKO - 16 August 2019
" I will make reservation on the web of Auto Europe again. "
" I made the booking with a small car like PEUGEOT208, but the prepared car was big, Berlingo. It was a little inconvenient on a small island. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by SASHA - 16 August 2019
" I have booked many times with autoeurope and find it a professional website and functional to use. "
" Very good overall service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by NATALIA - 16 August 2019
" It's very comfortable and easy to take a care. And the prise is reasonable! "
" The staff was kind and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEAN-EDOUARD - 16 August 2019
" Very good experience with Auto Europe. "
" We had rented an SUV because we were 5 pax and needed space for luggage, and we got the smallest version there is (Opel Mokka). When we asked for a bigger model within the same category, they said we had to pay for the upgrade. Also, we had a wait 45-60 minutes for our car at Paris CDG airport. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NICE, FR - Reviewed by HUGH - 14 August 2019
" See above "
" Dear Sir, My recent car hire from Nice airport was not a satisfactory experience. On arrival to pick up my car, I registered with the ticket machine and was given the number RO69, the customer currently being served was RO21. Forty-eight customers ahead of me and not to mention the Priority customers that jump the queue ! I am of course fully aware of the number of customers at this time of year, and you did have five desks operational, and at least a good system to control the flow, unlike the other desks that just had one long queue. There was nowhere to sit down, and not much floor space either, this of course is not your problem. When my time came, I was simply asked whether I would like an automatic, nothing about an upgrade, nothing about extra cost. I accepted the offer of an automatic, assuming you must have been running out of cars, and not everyone is happy with this type of transmission. The agent pointed out the total cost of €140, which was approximately what I remembered was the cost of the total hire, and I was certainly not aware it was an additional cost. It was not until I returned the car when the agent told me I was 1 hour late returning the car that I told him in no uncertain terms that I had waited over two hours to pick-up the car. At this point I looked at the invoice trying to find the check out time when I saw the extra charge. I again re-iterate that I was never informed I was being charged for an upgrade I never wanted, as one person the car was too big. Another very alarming feature of this car was the lane keeping option which is switched on as standard. As I was driving on the motorway round Nice, several times the car swerved in the most worrying fashion, I had thought to return the car but the thought of queuing again was unbearable. It wasn't until much later I noticed the lane sign and was able to switch it off. I think you agents should make customers aware of this feature and let them know how to turn it off. I have always found Europcar to offer a good service and reasonable prices, though this time was not the case. Kind regards Hugh Bristow "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LYON, FR - Reviewed by MARIE - 13 August 2019
" Prices are no longer interesting...o am questioning my 20 year loyalty to autoeurope "
" It can only be described as torture...the Avis guy was f***ing awful obnoxious git. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BEAUVAIS, FR - Reviewed by MONICA - 12 August 2019
" The rental went smooth and the agent at Avis was very helpful "
" I did not rent the car from Budget, but from Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JESMOND - 12 August 2019
" Some flexibility must be agreed between autoeurope and the providers if this is true. After all clients are not responable if flight arrives early, and why should we waste our time at the airport waiting for the time to pass. After all we were the ones contracting with the car hire company based ona booking made via auto europe. "
" Our flight landed 35 minutes early so we showed up at the counter earlier than pick up time booked. Because we booked through Autoeurope, they would not give us the car earlier. And we had to wait around until the 35 minutes passed which we wanted to leave asap as we had a 3 hour drive ahead of us. the counter staff claimed that the contract with Auto europe did not start before the time we had originally booked. Even though this was at 0930 am and the car was available and we could sign the contract directly with them. They claimed that Auto Europe would not honour the booking with them if we took the car before and had an accident, even though we paid for full insurance at the counter with tem to reduce access to 0. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by ARIE - 12 August 2019
" evry thivg was good "
" A new car. wanderfull deal "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by EMILIO - 11 August 2019
" Excellent experience, as usual. "
" Low fares. No problem at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PARIS, FR - Reviewed by BENNY - 10 August 2019
" There is no option to update time collection of the car after inisheat the order, even to a later on the same collection day. "
" There was two cars model options on the selcred category but the counter didn't provide any useful information regarding the size of the size difference between them. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by PEERAWAN - 10 August 2019
" Very bad "
" Low quality of car which did not get maintenance. The counter staff did everything to charge costumer's money although the problem was from the poor quality of car. Very bad experience!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by SARA - 10 August 2019
" Your insurance is questioned by all company rentals, so sometimes I end up paying your super cover and the company's insurance. Auto Europe should clarify this point with the rental companies. You should propose to cover the insurance with the rental company's conditions. "
" The queue in the rental car airport office was insane. The price was way too expensive for a 1 day rental. No details of where to deliver the car at drop off. The only place reserved for Avis was occupied and had to leave the car in the middle of the road. The information number provided was a pay per minute number. Just unacceptable. It was my worst Avis experience ever. It turned from the top of my list to a very low position. Next time I won't chose Avis. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 5
GENEVA, FR - Reviewed by JAGAN - 09 August 2019
" Reservation no: 1739662659 We booked a SUV Nissan Qashqai or similar for rental. But we ended up getting standard car. Since the car had flat tire and no more suvs available. We had lot of luggage to fit in the car. We had to put luggage on seats and was very inconvenient. I called to get compensation for this reservation to customer service but so far received no response. "
" We booked a SUV Nissan Qashqai for rental. But we ended up getting standard car. We had lot of luggage to fit in the car. We had to put luggage on seats and was very inconvenient. I called to get compensation for this reservation to customer service but so far received no response. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ALAIN - 09 August 2019
" I am very happy with Alamo rent "
" All went fine, from pickup to drop off. Friendly staff, even at 11.15 pm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DURITA JOENNA - 08 August 2019
" Will use Europecar again. Very good and brand new car. Value for oney "
" Brand new mini van. Value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANNES, FR - Reviewed by THOMAS - 08 August 2019
" Not great "
" I never received the car and I have contacted both Sixt and auto Europe . I am still awaiting a reply, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by IVANKA - 07 August 2019
" Good. "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ALFRED - 06 August 2019
" Overall, a good experience. "
" All went well, but we reserved a 7 passenger vehicle and all they had was a 5 person vehicle. Our family of 5 adults was pretty cramped. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by PETER - 06 August 2019
" I "
" I "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by FRANCOIS - 06 August 2019
" Good "
" When I arrived to pick up the car the counter staff told me the car was a Peugeot 5008 clearly the category below the one I had ordered. I said there was no way I could fit 7 people in it. The staff replied there were no proper 7 seater cars these days. I got to speak to the manager who said he could find me a car corresponding to what I ordered. I said ok, waited 15 mn and got a Ford smax which I had ordered. It was a very good car. When I returned it Budget was going to charge me for some options. I realised the e contract they had sent me was incorrect. I had to talk to the staff again to get this waived. All in all a very good car but a poor client experience. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by MARIA GILDA - 06 August 2019
" I was robbed by this company!!! You accept my booking with my credit card but don't allow my wife (same last name)to drive You should have made this clear from the start "
" I was robbed by this company!!! You accept my booking with my credit card but don't allow my wife (same last name)to drive You should have made this clear from the start "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STRASBOURG, FR - Reviewed by JOHN - 05 August 2019
" The overall experience was a good one. "
" The after hours drop off was confusing and inefficient. The instructions were very hard to follow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LYON, FR - Reviewed by GEORGI - 05 August 2019
" Bad experience. "
" Bad overall car condition. Unbelievably bad services and prices - accumulated additional cost without any explanation, not able to receive information regarding refunding and also invoice (hard copy). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by RICCARDO - 05 August 2019
" The second vehicle booked through your company. The first in Paris, where again the car was disgusting, filthy & had more scrathes and damages to it that was of an unacceptable condition. It makes the French people look like dirty pigs and i will let people know on social media not to use your service in France because you can expect disgraceful and sub standards that of a 3rd world country. "
" The car was a digrace and filthy, disgusting. The service was atrocious, and makes the French people look like dirty lazy pigs. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ARUNAS - 02 August 2019
" At the desk Europcar employee sugested me better car (upgrade) for total 210 eur instead off opel corsa which I was sugested by Kedy (in my opinion opel corsa is not the same class as citroen c3 which I ordered). I agreed because she said total amount is 210 eur (I thought I needed to pay just difference between 157 eur which I paid to autoeurope and 210). But I was charged extra 210 instead. I think it was misunderstanding but as a result I didn't use the car which I ordered by Keddy. Could you please give me a refound of 157 eur? Thanks. "
" No problem at all talking about orderring process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by DARIUS - 02 August 2019
" all was fine "
" all was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIMOGES, FR - Reviewed by ELAINE - 31 July 2019
" All good although I thought I was having a Peugeot 308 or similar but had a Ford Fiesta. The car was fine although a little smaller than I thought as I would compare a Ford Fiesta to a Peugeot 208! "
" All very efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by SCOTT - 31 July 2019
" Wonderful experience! "
" The young woman who helped us with both check in and check out was professional but very friendly, helpful and courteous. She went above and beyond in her advice and assistance. Truly wonderful experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SABINESH - 31 July 2019
" When things are going okay, auto Europe is great. However, trying to call Auto Europe to assist on an issue that arises at the car rental desk is horrendous. Not specific to this rental but I have struggled to get people on the phone at various times during the day - nobody picks up the call "
" - "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PAU, FR - Reviewed by PAULINA - 31 July 2019
" Parfait ! "
" Parfait ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JESMOND - 30 July 2019
" The last years I have always used autoeurope for my travels. This was overall one of my worst experiences. Will consider other rental options in future months. "
" It took more than one hour to get the vehicle with the excuse that it was being cleaned. To add insult to injury the provided car although new (just 1.5K miles) was extremely dirty on the outside and inside. Moreover the counter staff said that the vehicle was without any damages. On inspection the vehicle was full of scratches and we had to call the attendant to recheck the vehicle. We felt that the rental company did not clean the car so that the damages could later be attributed to our rental. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PARIS, FR - Reviewed by SERGEY - 30 July 2019
" We could not take a car. I am still waiting money refund. "
" We could not take a car. I am still waiting money refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by KIM BARTHOLDY - 30 July 2019
" See point 3 "
" Counter staff very nice. Informed about insurance, possibility to upgrade, making photos of damages etc. Would have been nice if she would have mentioned there weren't any Navigation in car, but not big issue "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NANTES, FR - Reviewed by NINO - 29 July 2019
" Good prices and seamless process - from ordering to pickup and return. "
" Fast and good service, also in English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DOST - 27 July 2019
" Great car!! Easy return and reliable driving. "
" Excellent and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by JOSEPH - 25 July 2019
" We would gladly do this again. "
" It was easy and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NICOLAS - 23 July 2019
" Good "
" Good, only improvment will be adding some extra signs into the parking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOEL - 23 July 2019
" Nice people "
" To whom it may concern, We had a very positive experience thank you. Can you please confirm the return of our deposit? We seem to have an additional 311euro on my bank statement. Any information would be appreciated. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by TOMÁŠ - 23 July 2019
" It was for the first time I was renting a car so I was a bit nervous but everything went smoothly and actually I must say having Auto Europe behind me was keeping me reassured there is still someone to help. Once I was also contacting support email on Saturday and the answer came within 10 minutes so I was pleasantly surprised. I can only recommend. "
" Well, we didn't have to deal with any critical situation so in the end there is little to complain about. The car condition was good. I was quite surprised we didn't receive any confirmation we dropped off the car, I'm not sure if this is a standard procedure - it was for the first time we were renting a car and thus a bit nervous. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by INESE - 23 July 2019
" All procedures went very quickly. The staff was polite and everybody spoken English. That is very important for me and my family. I was satisfied with Auto Europe "
" I was satisfied with Auto Europe only when we called to French custom service, nobody spoke English and it was difficult to understand Your staff. I recommend to provide custom service personal with English language courses to improve Your service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AUDRIUS - 22 July 2019
" BAD "
" Bad, they asked for aditional insurance that cost us 150eu, then they asked for credit card but i had only debit card,. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DMYTRO - 22 July 2019
" My dear friends, if you accept different names for the driver and for the card holder at the stage of booking, and then tell me I am fined for that, please do not expect I will give you any good feedback. "
" My dear friends, if you accept different names for the driver and for the card holder at the stage of booking, and then tell me I am fined for that, please do not expect I will give you any good feedback. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by ADAM - 22 July 2019
" Please provide the response from europe car of the additional charges. "
" There was quite a wait to pick the car up as it was a busy morning, and at drop off I was told to simply park the car and leave the keys, however I Have been changed an additional amount on my credit card after drop off without any explanation; 03/07/2019 Europcar CDGT02 Rossy Rossy en FranFR EUR 286.27 DR I require an explanation as to what this additional amount is for, as I filled the tank and took out additional insurance cover at pick up time for any damage (there wasn't any damage) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SINNASSE - 21 July 2019
" i like "
" i am satisfied "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROUEN, FR - Reviewed by EDWARD - 20 July 2019
" As usual, Avis provided good service and a clean, well maintained automobile. "
" The staff at the counter was very professional and helpful. They made the trip very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BENOIT - 20 July 2019
" interrent car pack underground (very dack, difficult to check the car) "
" good price "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by INGRID - 20 July 2019
" I sue autoeurope since years every 2 weeks You refused to help me to change my time because the flight was earlier!! will search a new site now "
" no flexibility for the hours to change my reservation did not offer any drink when i have to wait 2 horus in the canicule "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEPHAN - 19 July 2019
" you should warn customers about Hertz cross border fee "
" Hidden cross border fees to take a vehicle from Nice to neighbouring Italy, not mentioned in their rental terms which shows a map of all Europe and says that you are allowed to take the vehicle everywhere. Surprise fee at rental pick up. At times of EU open borders anacronistic and misleading, I have not experienced this with any other rental agency. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by STEFANIE - 19 July 2019
" Dear Team, The rental costs of my car were a total of €591,89 at pick up time, 22.6.2019. At the time of my reservation, 15.6.2019, I paid €442,58 to Auto Europe. Now I was charged another €195,41. This makes a total amount of €637,99, which is more than what I had booked the car for, initially €591,89. Reservation code: 10153926DE6. Why is that please? Thank you for your help. Kind regards, Stefanie Brockhaus "
" Dear Team, The rental costs of my car were a total of €591,89 at pick up time, 22.6.2019. At the time of my reservation, 15.6.2019, I paid €442,58 to Auto Europe. Now I was charged another €195,41. This makes a total amount of €637,99, which is more than what I had booked the car for, initially €591,89. Reservation code: 10153926DE6. Why is that please? Thank you for your help. Kind regards, Stefanie Brockhaus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by RICHARD - 19 July 2019
" No issues with pick up and drop off. Smooth transaction. "
" Quick and easy transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DONALD - 18 July 2019
" I am travelling in France and speak un peu. So pick up and turn in was easy and the rate was fair. "
" I am travelling in France and speak un peu. So pick up and turn in was easy and the rate was fair. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARTIN - 18 July 2019
" It was good. I had to wait a bit when I arrived as there was no car available even though I made a reservation... "
" It was good. I had to wait a bit when I arrived as there was no car available even though I made a reservation... "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SIDDHARTH DEEPAK - 18 July 2019
" I wish Auto Europe had been more supportive when we called them. They just raised their hands and told us to speak to Hertz. "
" No one had informed us that the car is to be filled with Petrol and not Diesel. In France petrol is called Essence. No one from the hertz team informed us that we needed to fill essence in the car. We ended up filling diesel and the car broke down. We wasted an entire day trying to get a replacement car and getting the current car towed away. The replacement car was made available the next day at a different town than we were staying and we had to take a train and two buses to get there. Horrible experience. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SETH - 18 July 2019
" Staff generally friendly. "
" Car was given to us in Paris with 3/4 of a tank of gas. We were told to drop it off with the same amount. Was very difficult to do this since gas gauge was inaccurate. Ended up putting in full tank which was significant additional expense for us. Later told that picking up car without full tank is not typical, but we weren't reimbursed for additional gas we put in. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PARIS, FR - Reviewed by FAISUL - 16 July 2019
" It was nice experience dealing with Auto Europe. "
" Since i have returned the car using key drop box kindly advise regarding refund of the 250 euros security deposit amount. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RODION - 16 July 2019
" easy & comfortable service "
" good company "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LYON, FR - Reviewed by ABRAHAM - 15 July 2019
" This in not the first time I order a car via auto europe . This time it was a bit disappointing since I was not given the car I ordered . "
" We had to wait for our car which came from cleaning with drops of water all over the car . I had to dry it myself .The fuel tank was half full so we asked to fill it up . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by DIMITRIOS - 14 July 2019
" I have received a charge on my credit card of 693,26 euros, in addition to the rent charge of 287,70 euros. I have i requested when I received the car an upgrade to automatic at 15euros per day, but I was very disapointed by the car, returned it immediately to get the car I originally booked. The Sixt employee agreed to cancelthe additoional charge. I returned the car on time, tank full and without any additional scratches or dammage. Neither did I had any comments at the drop-off. What is then this charge? It degraded the whole impression I got from Sixt. "
" I have received a charge on my credit card of 693,26 euros, in addition to the rent charge of 287,70 euros. I have i requested when I received the car an upgrade to automatic at 15euros per day, but I was very disapointed by the car, returned it immediately to get the car I originally booked. The Sixt employee agreed to cancelthe additoional charge. I returned the car on time, tank full and without any additional scratches or dammage. Neither did I had any comments at the drop-off. What is then this charge? It degraded the whole impression I got from Sixt. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by OLEKSANDR - 14 July 2019
" Everything was on reasonable level "
" Everything was on reasonable level "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANNES, FR - Reviewed by MAZEN - 14 July 2019
" insurance not included "
" EUROPCAR prices are good. We have a reservation regards insurance We have selected full insurance with extras. it was not included in the documen. during the receipt of the car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by STEPHAN - 14 July 2019
" As above "
" Difficult to find French car rental return at Basel airport, and staff not at the counter led to a bit of waiting, otherwise great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IVAN - 12 July 2019
" If Autoeurope could influence the rental services or even remove providers like interrent, I would gladly recommend autoaurope with top rating. "
" Interrent should be taken off the list of car rental providers when searching for a rental vehicle on auto europes website. Interrent deliver their vehicles low on fuel 3/8 and penalise (63euro) for returning the vehicle just bellow of a full tank even when the low tank at delivery was recorded. Not only do they charge the penalty but they gladly ignore the extra half a tank of fuel that was returned with the vehicle even "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TIMOTHEOS - 11 July 2019
" i got a fee for 35 euros and no one can tell me why "
" i got a fee for 35 euros and no one can tell me why "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MERT - 11 July 2019
" It's a privilege to rent a car via Auto Europe. My credit card didn't get blocked for deposits. Also, full damage coverage is a significant reason why I preferred Auto Europe. It was really reassuring. "
" The officer was really helpful and gave us an automatic car, although I bought the manual transmission package. I was satisfied to get the car keys within a few minutes without spending too much time on paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANDREW CHARLES - 10 July 2019
" quick and easy. "
" I undertstand complety that you need to take out extra Insurance to cover excess damage. But to be told that you also need to pay extra for breakdown recovery when its not you car is very strange. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by PETROS - 10 July 2019
" It was a really very bad experience. "
" It was a really very bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by CHRISTOPHER - 10 July 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by LIVIU - 10 July 2019
" very god experience in total "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by VAIDAS - 10 July 2019
" The descriptions in the agreement regarding insurance is doubtful. "
" It is still unclear about super cover, which should be an insurance, but at the desk had been told what it is not insurance and I have to buy one from them. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BASTIA, FR - Reviewed by TANIS - 10 July 2019
" No further comments. Would definitely book with Europcar again. "
" All went well, my only comment would be that when the car was brought to us it wasn't clear what we were supposed to do as regards checking the vehicle, there was no introduction to the car etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GARY - 09 July 2019
" 5 star "
" Great staff at the french side Geneva airport!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ANTHONY - 09 July 2019
" If you're going to Marseille or the South of France in general - take the Fiat 500 Cabrio, it's awesome! (except going uphill! :D) "
" Excellent experience overall, only reason for not giving a 10 on counter staff was that there was a bit of a queue & 15-20 mins waiting time to collect; otherwise perfect. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DAVID - 09 July 2019
" OK except for poor guidance on which rental desk to go to after a flight "
" It was not clear at Bordeaux airport that Thrifty handled Dollar reservations. Pick up guidance should have sais either Thrifty or more precisely Hertz. It was unclear that you then had to go to a Hertz desk. It took a long time to get the car and be on our way "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by VACLAV - 08 July 2019
" Good price even several days before renting. "
" Very kind and friendly staff. Check-in was very quick. Drop-off even quicker. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELIZABETH - 08 July 2019
" No additional. "
" No additional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by SEBASTJAN - 08 July 2019
" I solve problems from home "
" I'm still waiting for € 500 that they owe me "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LYON, FR - Reviewed by COSMIN - 08 July 2019
" - super easy and smooth "
" - excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by THAI BAO - 08 July 2019
" Having very good trip and experience "
" Very Good service, their recommendations is helpful for the trip "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELYKARL - 07 July 2019
" I just wish they could do something about having a long queue in getting the car. "
" Great and helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CYRIL - 07 July 2019
" Impossible de récupérer le véhicule loué. Ayant oublié mon permis de conduire le jour même, j'ai souhaité modifier la location pour changer le conducteur et mettre ma compagne. Impossible de faire une modification dans ce sens ou d'annuler la réservation sous prétexte du délai minimum des 48h. Difficile de pouvoir respecter ce délai quand la réservation a été faite moins de 48h de la date de début de location (réservation faite le 28/06 pour une location démarrant le 30/06) ......... "
" Impossible de récupérer le véhicule loué. Ayant oublié mon permis de conduire le jour même, j'ai souhaité modifier la location pour changer le conducteur et mettre ma compagne. Impossible de faire une modification dans ce sens ou d'annuler la réservation sous prétexte du délai minimum des 48h. Difficile de pouvoir respecter ce délai quand la réservation a été faite moins de 48h de la date de début de location (réservation faite le 28/06 pour une location démarrant le 30/06) ......... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by KEN - 06 July 2019
" It would be helpful if the cars you show on your website are the same cars that each agency has to offer. "
" I was offered a different car than the one I has selected on Auto Europe and ended up paying for additional coverage (for tires and windows) which I have learned was unnecessary. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by JOHN - 06 July 2019
" It took Hertz over an hour to get us our car "
" We had to change our pick up time and Hertz was very inflexible. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PARIS, FR - Reviewed by PETUR - 04 July 2019
" Customer friendly web page and easy to use. "
" we waited 30-40 minutes for the car after we had arranged all paper work. Tires on car could be better - do not know if it were according to safety standards (my mistake not notice until we reached our destination) and the car could have been cleaned better. When drop of we met one person who had no time in assisting - how ever while running past us he shouted, just drop car any were and keys returned in key box. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NICE, FR - Reviewed by MURAT - 04 July 2019
" I like reasonably priced full coverage insurance on your company "
" Waiting time during check-in is too long. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CLOVER - 04 July 2019
" No future comments "
" Everything was good. I guess just as a comment I feel like all of the major car rental companies are similar. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by IDA - 03 July 2019
" Good experience "
" Very hard to find their desk. Pick-up took more than 1 hour. The baby chair was very dirty "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by LEONID - 03 July 2019
" The service of AUTO EUROPE is convenient, prices were the lowest. I highly recommend. "
" Everything went well, except for one misunderstanding that cost us 54 euros. I booked a car for 2 days, but since we arrived half an hour earlier, the manager issued me 3 days without warning, but I did not immediately understand why. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by AD - 02 July 2019
" All good. "
" I didn't have my passport with me Nd they refused to let me have car until I produced it. We are still in the EU and I had a valid EU driving licence plus other iD. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by PIOTR - 02 July 2019
" Extremely frustrating. "
" I was not able to contact your office by phone or otherwise. It was impossible to extend the rental. I was very frustrated so returned the car and rented from another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LE HAVRE, FR - Reviewed by ELIZABETH - 02 July 2019
" Easy to book and very thorough information provided in anticipation of rental. "
" AVIS counter was understaffed at designated pickup time do the process took longer than anticipated, about an hour. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by NICHOLAS - 01 July 2019
" Fast efficient pick up and drop off. I didn't get the car that I booked-Seat Arona. The person on the desk was hard to understand. "
" While I got a very nice car I didn't get the car that I booked -Seat Arona. The person on the desk had poor English and was hard to understand "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GORM - 01 July 2019
" You guys can not read and understand English and that is a major issue, - cheating / fraud comes to mind. When a sentence states Car brand x or similar Estate / Wagon it means that there is a freedom for you to choose brand but the similar does not embrace the work Estate / Wagon, - - go and learn some English for crying loud "
" You guys can not read and understand English and that is a major issue, - cheating / fraud comes to mind. When a sentence states Car brand x or similar Estate / Wagon it means that there is a freedom for you to choose brand but the similar does not embrace the work Estate / Wagon, - - go and learn some English for crying loud "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NICE, FR - Reviewed by FLORIN - 01 July 2019
" Good experience with Auto Europe. bad experience with Avis. "
" I've been charged with facts I've didn't done. Didn't received the car I've asked for - alternative legal solution offered, but not acceptable from quality point of view (proposed Opel Corsa or dacia Sandero instead Peugeot 208). Car with multiple marks. Absolutely not recommend AVIS in NICE airport. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CALAIS, FR - Reviewed by DALE - 28 June 2019
" Overall very positive. "
" We were charged 30 dollars a few days after drop off with no explanation. We were sure to fill the tank right in Calais and there was no damage so not sure why we charged. Maybe cleaning?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NORBERT - 28 June 2019
" During the journey, everything works perfectly with the car. "
" A little bit slow service on CDG airport with - not sufficient number of colleagues. All other was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by FRANCK - 24 June 2019
" Still influenced by the extremely bad experience we had in Italy "
" Nice people / efficient drop-off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, FR - Reviewed by STANISLAV - 24 June 2019
" No more questions "
" I had a quastion about fuel indicator 3/4 level during pick up "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by JEROME - 24 June 2019
" Very good "
" Car cleaness inside can be improved "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by ROBERT - 24 June 2019
" See above comments Great experience "
" Great service and all personnel were so helpful. Our rental was not ready when we arrived, and the manager graciously provided us GPS free of charge for our rental. Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by HON NAM - 24 June 2019
" Easy booking and good price. "
" Professional service at check-in at Avignon TGV. Returning car at Paris CDG posted a little of problem. Not easy to locate petrol station near airport. The car park at Paris CDG is very tight. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PAUL CRISTIAN - 23 June 2019
" I first made a booking that you guys didn't manage to process even if you took that amount of money from my credit card. You advice me to do another booking for the same car with another credit card. I did so, but the money from the first booking never got back to me. Even if I paid for the car online, when I had to pickup the car they put me to pay another 136 euros. I didn't understand for what those money where. The communication was a little bit hard with the person from the front office because she didn't speak english very well. I needed the car that day so I paid; hopefully I will get an explanation why I had to pay that amount of extra money. "
" They didn't had the car I wanted to rent. They upgraded me to another car even if I did not want to pay more. Initially they said I didn't have to pay any extra money but before they handle me the keys, they put me to pay another 136 euro (more than twice the initial rent value of the car I wanted). I didn't understand what that money was for. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by HRISTO - 23 June 2019
" The voucher credited by Hertz on the final bill was slightly less than the value of the voucher I paid to AutoEurope. Why was that? "
" Somewhat slow service at pick up due to one very slow customer. However we were upgraded which was nice. At return there was a wrong sign and spent 30 min looking for the correct level in the parking lot to find where to return the car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LYON, FR - Reviewed by OCTAVIAN - 21 June 2019
" Gas tank was not full, but the employees took care of the problem "
" Quick pick up and drop off. Appreciated staff responsiveness and flexibility "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by DIMITRIOS - 21 June 2019
" all very good "
" Very fast "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by IMANE - 20 June 2019
" NO complaints, VERY GOOD SERVICE "
" NO COMMENT, VERY GOOD SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by RUEI SHIANG - 20 June 2019
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by AMY - 19 June 2019
" My online experience was fine, however I thought I booked unlimited miles and could travel in different countries with the car and I couldn't without extra fees, this felt very misleading. "
" The staff was not very kind at desk in the airport. I felt like I was being tricked into buying extra things like a diesel car, insurances, gas, etc. it was unsettling for me. The pick up men were much nicer. The car was very nice, clean and modern. The back passenger wheel had significant existing damage, they noted it at the pick up. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by NIKLAS - 17 June 2019
" Usually works very good but not this time. Not sure if we will book thru again after this experience. "
" We booked a Volvo V40 auto with gps (or simular). We got a Toyota Auris. No big issue so far. After waiting 45 min in the line to the counter the girl working sold us an super damage vaiver +120€ and after that told us where to find the car and that it had no damages. When we found the car it had damages everywhere (all four corners, the bumpers, the hood, the back of the car and on the sides), the windscreen wiper on the back window was completly missing and bits of the interior was loose. I contacted one of the persons working in the parking space and asked him about this. He was quite rude and told me to get pictures of the car and that the reason that we got such a crappy car was because we hade not booked it directly with Budget. We where on a holliday and I was not prepared to stand in the line for another hour or so we took pictures (a lot) and settled for the car that we where given. When we returned the car we needed to show the pictures and explain that we did not cause the damage to the car. We got an ok after that but felt like they tricked us to get the SDW so they could give us the faulty car. I we did not buy the extra protection we would not have accepted the car that we got. We have used Auto Europe many times but this was by far the worst experiance we had with any rental company. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STRASBOURG, FR - Reviewed by ALEXANDER - 17 June 2019
" We fully satisfied with Auto Europe servise, great experience! "
" We've arrived to Strasbourg at 11:40 on Sunday, but car rent works from 14:00, therefore we should wait for about 3.5 hour to take a car. There were problem with GPS using, technician help was poor... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by ALPER - 17 June 2019
" security deposit values has to be indicated in autoeurope "
" there was no drop off personnel. counter personnel was rude. they could not print invoice. security deposit was too high and was not mentioned. dropoff process took 1/2 hours. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by WALTER - 17 June 2019
" no comment "
" When I picked up the car at 9 am, I let Martine know I would be dropping it off a week later at 9 am. She said I could bring it back as late as 10 am. We returned home at 2 am and the traffic was bad, so I did not get there until 10am. She was still not there so I left it with the store attendant who said everything was fine. When I received the final bill, I was charged for at late fee and an extra day. It doesn't make sense to be charged for both, but I had returned it as specified. I spoke with Martine who told me that was the way it was. Truth is everytime I have rented a car in France I have had some additional charge at the end. The car was great, the initial price was fair, but the charge at the end made it sour. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by GUILLAUME - 15 June 2019
" See above "
" Because of the delay from the plane, the car was not available any more. I had to book another casr and pay again. so not happay of Alamao and not happy with Auto Europe. The person from Auto Europe I spoke to was useless. I tol m that I had to warn you of the flight delay at least 48 hours before. Complete no sense. I will try to cancel all booking I have with you and never use your service again. You forced me to pay twice but you will loose a lot more than that. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PARIS, FR - Reviewed by PAUL - 14 June 2019
" Na "
" Dropping the car off was a nightmare Signage at Rouen totally absent Finally found the garage which allowed us to do the drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by DAVID - 14 June 2019
" We were enchanted by the service and by the new car we got. It's the 1st time we rent a car through Auto Europe/Alamo and definitely not the last "
" We were enchanted by the service and by the new car we got. It's the 1st time we rent a car through Auto Europe/Alamo and definitely not the last "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DENIS - 13 June 2019
" All well "
" All went well "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIBERIU GEORGEL - 12 June 2019
" Excelent! "
" 1. Easy to pick up and return the car. 2. Almost new car (6500 Km on board), with a lot of features. 3. Nice Airport facilities: gas station and wash house near Terminal 1. 4. Easy to access from Terminal 2. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JONG - 12 June 2019
" I need to my money back from budget. "
" They charged demage fee which i didn't. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LYON, FR - Reviewed by GARO - 12 June 2019
" I will recommend others to use Auto Europe "
" We had no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GEORGIOS - 11 June 2019
" not a happy one "
" Voucher n° EU15433480-1 HERTZ Confirmation # H8554381319 date November 2018 !!! My wife and I made this reservation for 7 days : from 1 June 2019 around 10 :00 hours from Bordeaux – Gare St. Jean to 7 June 2019 around 16:00 hours returned to Merignac airport – Bordeaux. We had made the reservation for an Economy car 4 doors and the confirmation wrote that it would be a Peugeot 208 or similar. The lady at HERTZ desk, whose name doesn't appear in the contract, gave us a car of a superior category and when I asked the mark and model of the car, she said it was a DACIA DUSTER. Initially I refused such a big bulky car but the lady answered us that she didn't have the type we had asked for, only a very small FIAT. So, we were forced to accept the DACIA DUSTER and afterwards we discovered that - it consumed much more fuel than what we had anticipated - Its volume made the driving very difficult in the cities - Very difficult to park it in the parking spaces, especially if there were other cars on the right and the left we couldn't open the doors - When driving on the national highways, beyond the speed of 100 km, the air blew so much the car that I had to correct the steering wheel all the time. I would like to remind you that in 2017 we had rented a Renault Twingo equipped with GPS and a rear view camera from EUROPCAR. I really am sorry that I have to write to you my complaints but since the reservation was done and confirmed in November 2018, we expected a better service from HERTZ. Giorgios PANETHYMITAKIS "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
NICE, FR - Reviewed by HANS - 10 June 2019
" All was good until a scooter drove into the back of the car when we were standing in a que waiting to start. All contacts with AutoEurope and Budget was very very hard to get in contact. Trying for many hours and still it is hard. The report they said on the phone we could get when we return the car at Nice Airport, Budget was not given although we instised hard to get a form. We just had to pay and the said we could clear it with AutoEurope. In Finland they do not answer in the phone and when I callade Auto Europe in Germany they just moved the call on and on and at the end I just got music on phone. The person who answered said he should check up and after that music again for an hour !!! It seems to be difficukt to get an answer of Auto Europe, I hope this will get solved quickly so I do not have to involve a third part in this case. "
" No good service when returning the car. The whole vacation was spoiled though we had paid for SoperCoweer. They said we have a good insurance. Getting a report to fill in about the accident was impossiple at the desk. Budget told us we next time should sign the insurande directly from Budget. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LEE PING - 08 June 2019
" Booking experience was good. And online response is fast "
" It took me around 30-45 minutes queuing at counter and another 2 hours for collecting the car. was given wrong car for 2 times. Booked Automatic Estate car and given manual car, later a non estate car. More than 2.5hr for collecting rental car is basically unacceptable. For returning, we were not told about the car park entry code during our car pick up. And that create some trouble. I am a true fans of Sixt and this is really a bad experience with Sixt. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROUEN, FR - Reviewed by THOMAS - 06 June 2019
" Did not feel that proper documentation of changes was provided "
" Charges were not itemized. No final accounting was provided "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MARTIN - 05 June 2019
" Dear Sirs, I have borrowed a car license plate number FE411TM from your company under contract number 16836269. I took the vehicle on May 26, 2019 at Toulouse airport and returned undamaged and fully refueled on May 28, 2019. Can you please tell me why you returned me only 1260,60 Euro to my account instead of a deposit of 1538 Euro. I believe this is just a misunderstanding. Thank you for answer "
" Dear Sirs, I have borrowed a car license plate number FE411TM from your company under contract number 16836269. I took the vehicle on May 26, 2019 at Toulouse airport and returned undamaged and fully refueled on May 28, 2019. Can you please tell me why you returned me only 1260,60 Euro to my account instead of a deposit of 1538 Euro. I believe this is just a misunderstanding. Thank you for answer, Martin Sklenicka "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by MARIE - 05 June 2019
" thank you Alamo so professional and modern. Not like the many experiences we have had over the decades with car hire companies (Avis-worst, Europecar so so, etc.) "
" I want to share the following feedback. The girl at the Alamo shop who checked us out was fantastic. We forgot the mobile phone in the car. 45 mins before the flight left we realised I ran back and out through security and spoke to her. she took charge, reassured me, called the alamo drive who was washing the case and then made sure the phone was brought back. What a fantastic employee to have. please let her know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KATHARINA - 03 June 2019
" All went smoothly from pick-up to drop-off. Auto Europe helped a lot in providing a comparison of all rental cars/companies. "
" All went well from pick-up to drop-off. Only problem we had was locating the actual office of Budget in Montparnasse and knowing how much the amount of the deposit is. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JIRI - 03 June 2019
" All was perfect. "
" All was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CORINNE - 03 June 2019
" Horrible "
" The brand kiddy does not exist in marseille airport. It is europcar and the service is the worst I experienced in 15 years travelling there. More than 1 hour and a half ( off peak season!!!!) wAiting for a car I couldn't open!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANDREW - 03 June 2019
" Will probably rent again if we come to Europe. "
" All was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANDERS - 01 June 2019
" ? "
" I chose gold car for the price. Then they demanded extra for driving into Italy (90€) and Monaco (70€), which would more than doubled my rent. This is why I would not recommend Goldcar. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by DORIN NELU - 31 May 2019
" AutoEurope is the best site for car rental. It's the second time I've use it and I'm verry satisfied. I could change verry easy my reservation after a while , when I found a better offer for a better car to a different car supplier. And this is the bigest advantage from my point of view. Also the price was the best, I've checked this many times. Great job ! "
" Everything works fine, the car was almost new and I received a better car in term of space and technology, including a GPS for no additional cost. The staff was polite and moved ok. Nothing to complain. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CHRISTINE - 30 May 2019
" Mixed "
" As i forgot to feel the tank, bringing back the car, entreprises charge me a lot for 39liters missing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ALEKSEI - 30 May 2019
" during last 5 years i was booked many vehicles through Autoeurope, but first time so negative expirience with Avis. "
" Hello. Have some problems vith this booking. 08.12.2018 i was booked C-class car (Peugeot 2008 or similar) for 129,48 EUR. At the Avis Toulouse office i was booked additional full insurance for 16,5 EUR per day, 82,5 EUR total, is'OK. Total amount must be 211.98 EUR, only thing that counter staff was asked from me was about my preferences, automatic or manual, diesel or gas and with or without GPS. Then he said to me, that they give me absolutly new Citroen C4 Cactus. There was absolutely no offer suggestion for car class upgrade!! Wen he said what sum must be charged, i think it was with fuel deposit and was not cotrolled the bill. Now i found, that i was 1. charged for 96,48 for car class upgrade from C to J, so, total rent amount increased up to 283,50 EUR 2. Only 104.52 were deducted from this amount instead of 129.48 already paid and i was charged for a 179,78 EUt: As a result, I paid 309.26 EUR (129.48 in December 2018 at the time of booking + 179.78 at the Avis office at the car pick up) instead of 211.98 EUR !!! I am not satisfied with this service and I want to solve this problem "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JAMES - 29 May 2019
" Not sure if it was because we rented the car via Auto Europe and not via Avis was the cause of the problem or not. "
" the process of delivery of the car took about 1.5 hours when my colleague, who was with me and rented a car from Sixt did it all in 15 minutes. This takes into account only 3 people in front of me in line, car ordered it seems was given away. Very disappointing "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by MARK - 29 May 2019
" I have used Auto Europe a couple times before and never had a single issue, everything went as expected. "
" The gentleman at the firefly desk was extremely polite and helpful, a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by VIKTORS - 28 May 2019
" Clear conditions. Easy to book "
" Fast and easy pick up and drop off. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VLADIMIR - 27 May 2019
" I can recommend. "
" Good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PRAVEEN - 24 May 2019
" Great "
" Great experience in driving at autobahn in Germany. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by IVAN - 18 May 2019
" Fair enough "
" When the car was dropped off, the lady, was a bit unpleasure and didn't wand to check the car, but to postpone it for tomorrow morning. Finally, when she wad agreed to inspect the car, she didn't allow me to come with her. As far as I'm concerend, both sides should be present at the car inspection before the keys are handed as well as when the cas is returned. Since it is a public parking as well, I can happen that someone skretch a car or do some other damage over the night, and then how can a customer confirm that it wasn't his fauli??? Also, for vignette for CH I had do pay extra. If your company already ask what countries I plan to visit, it would be nice to prepare a car vith vignette before arrival, not to charge more than it is written. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANTON - 17 May 2019
" Everything is good. "
" They promised to send me the invoice at the date of car drop off? but till now I have not received anything from them. Also the deposit of Eur1200 is still blocked. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by LAURA - 17 May 2019
" The car was ok but old and not so clean. I will NOT rework with interrent! "
" Really bad. Staff at counter really not polite. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by GYULA - 14 May 2019
" we always use Auto Europe to have the best rate with the best condition "
" perfect, fast service without any hidden challenge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAU, FR - Reviewed by JACK - 13 May 2019
" There was confusion about GPS being included in the rental, and due to the one way drop, I removed it. But the car ended up having GPS onboard. "
" Staff was much friendlier and provided better service than Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LYON, FR - Reviewed by CORINNE - 12 May 2019
" Check-in pre-booled rantal car - somewhat 'slow"! "
" If it rains, it pours. Umbrella's between Bus shuttle and Locations desk will allow a 'dry' rental car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by JOHANNES - 12 May 2019
" What I liked here was that when bringing the car back, the service men were waiting me and within two minutes they checked the car on damages and were providing me the final invoice. "
" For me the (extra) insurance thing is still a hot issue. Not to draw my (holiday) wallet immediately in case of an (small) accident is important for me. The guy at the counter said that despite my full coverage with Auto Europe if something happens with the tires or windshield I have to pay the full costs and try to claim it back at Auto Europe afterwards. This info was for me enough to buy an unnecessary extra coverage for tires and windshield for EUR 80. Why can't Auto Europe make a deal with the rental company that their insurance policy is accepted by the rental company and that in case of a tire or windshield problem the tenant is free of paying the costs. This should be an issue handled between Auto Europe and the rental company. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HALUK - 09 May 2019
" very satisfying experince "
" very satisfying experince "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MILLICENT - 09 May 2019
" Very likely "
" Very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by VINCENT - 09 May 2019
" N/a "
" N/a "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by ELENA - 07 May 2019
" All are Ok "
" the issued car was not on a place so we have to spend time to issue new one Avis proceed paperless process so we was surprised to not receive any paper document for the car including car return "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRUNO - 07 May 2019
" Good overview. "
" Very good aervice. Only af drop off the lady (not goldcar staff) wanted to identify an issue which clearly related to the car wash. Not issue at all which was a comment I had at the pick up and what the supervisor confirmed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAN - 07 May 2019
" The Europcar CDG partner did not seem too happy about the booking through Autoeurope. "
" There were several problems with this rental: 1. The vehicle class I have booked was not available. They tried to downgrade me. Finally, I paid for an upgrade. 2. The vehicle I received had more than 70k mileage and was scratched all over 3. I specifically requested for a company invoice by email, but they sent a private one instead. 4. They issued me a EUR 900+ damage invoice for non-existent damages, for a car that already had scratches and bumps on most components of the body "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NICE, FR - Reviewed by STANISLAV - 06 May 2019
" You had made a very good offer for me. Thanks. "
" The car wasn't in good condition "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
AVIGNON, FR - Reviewed by GRAEME - 05 May 2019
" Easy to use. "
" When we dropped the car off we had to have a full tank of petrol. When we picked it up, the Europcar representative told us where the nearest petrol stations were. However, on the day of returning the car there were road works and hence the usual route into Avignon train station was blocked. So we looked for the petrol stations but they were only self-serve stations with no one in attendance. You had to pay for the petrol at the pump with a credit card. We tried at least four card and all were refused. We also went to three petrol stations and our cards were refused at each. This took a long time and we had to get to the train station to catch the train. Hence, we returned the car with about a half a tank of petrol. I suspect we will be charged a penalty for this, but feel we followed the advice and did all we could. I would have been helpful had we been advised that the self-service petrol stations do not take foreign cards. This bad experience was a blemish on what was otherwise a very pleasant experience with Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by WEI-TZU - 01 May 2019
" Good experience for the vihicle and hires. "
" Great counter and car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by GELU BOGDAN - 30 April 2019
" With this feedback form will it be possible to recover my money? "
" Unfortunately I was not able to get my car as i had a delay on my flight, so i loose the flight. I tried to cancel my booking but i couldn't. I call the agency but first they couldn't speak English so i waited 10 min on the phone, so no success on the first attend. on the second i get somebody that mention that i can't cancel to booking and i can get back my money. for me this is incomprehensible and i will not use this company anymore. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by ANDRÉS ÚLFUR - 29 April 2019
" Quick and easy service "
" Quick and easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ZOHAR - 28 April 2019
" recommended prices "
" There was a 1.25 hour queue at the counter when we arrived. They didnt have our reserved car type (5+2) and offered only much smaller or larger cars , I had to comeback on other day to replace the car to the ordered type. need to state that the 2nd experice was very smooth and efficeint. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by THOMAS - 27 April 2019
" See #3 above. "
" The car was great and we had no problems with it. When we dropped it off they suggested that there were scrapes on the front right tire rim that were not registered as being there when we collected the car. Ourselves, we only checked the body of the car, not the rims, but we did not hit any curbs and do not think that we caused that damage. We did not sign responsibility for those scrapes. Otherwise, we were very happy with our rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by PHILIPPE - 19 April 2019
" Easy and simple "
" Enterprise is the only company where the counter staff move their ... to check the car with the customers. With other rentals you feel like dealing with an administration "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by GEORGIOS - 19 April 2019
" very friendly persons "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SYED - 18 April 2019
" I have taken the car upon arrival at Paris airport and dropped at Geneva. Renault Scenic is a excellent car. Many Thanks to Hertz and Autoeurope. "
" Even though I booked the car 12hrs prior to arrival. The car was ready and we enjoyed driving all around Europe... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by NATALIA - 17 April 2019
" I didn't have any problem, so I always recommend Auto Europe to my friends! "
" Everything was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ADRIAN - 12 April 2019
" no comments "
" Car with many damages, poorly or not documented in rental agreement. Had to inspect the car for 20 minutes prior rental to mark all damages to car body, roof, windshield and glass. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by PIA - 11 April 2019
" gives me a good overview of the cars and prices. Even though prices tend to rice once you pick it up. "
" Smooth pick up in Marseille. Good car and very good counter service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ARIS - 10 April 2019
" Long wait for pickup, but the rest was good "
" Pick up process was too long and inefficient. Long line, long time for making for preparing the paperwork, and when that was done, the car was not ready and I had to wait another 15 minutes for the car to be prepared. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by DAN - 09 April 2019
" Very positive experience. "
" Front counter staff was a young lady who was multi-lingual, and VERY efficient and professional. She even helped us program the GPS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHOI WAH - 09 April 2019
" Always offer best price and with super cover can make me feel save to rent and drive. If further lower rate will be better and more choices of the rental companies. "
" When return car, they said there are two new damages and want to charge me, but finally they said one of the damages is old, but the contract was not marked. So how come they can prove the another one is new where also no marked in the contract. But anyway, I have bought super cover from Auto Europe, so I can claim it back. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by HANAN - 09 April 2019
" Nothing to complain on "
" Car had many faults, especially a broken window which is a real hazard. It was a 25 cm windshield crack that could easily evolve to a total window break. Should not provide such a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by MARCUS - 03 April 2019
" Miserable experience, charged over 700$ for a car I never received "
" I was helped in no way shape or form by the staff. Was forced into cancellation and still charged. I will never use auto Europe ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, FR - Reviewed by PETROS - 02 April 2019
" The ones I have stated above. "
" Overall experience is very good. But I have two complains : a) When I was picking up the car I accepted a rather big pressure from the counter staff to take another car (more expensive than the one I had booked). b) Although the price I had booked the car was about 198 euros, the final bill was about 209 euros, without the staff can give me a satisfying explanation. I didn't had any other charges for the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by JOAO - 01 April 2019
" Amazing experience.... "
" I was induced in upsell based on false wheather condicions. The diesel vehicle they give to me was in perfect conditions but after a few Kms run out of AD BLue..... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LYON, FR - Reviewed by LIVIU - 29 March 2019
" autoeurope has good prices and a large offer, working with reliable rent a cars "
" I had to wait around 1h until I got the car, the processing of the customers was very slow. The car was new, nice, what I expected. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JOHN - 27 March 2019
" Renting the car was smooth and customer service was great! "
" It's great. Fast and courteous service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ALAIN - 27 March 2019
" Very good "
" Everything went very well. Very good prestations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOSE ANTONIO - 22 March 2019
" The problem was not with auto europe, it was with Hertz. Eventhough, I wont specifically recommend both. "
" After we had a trouble with the tire, we stuck in the place for one more night and no extra support provided from the company. Also, really bad attitude from the costumer service especially Annecy and Antony(Paris) ones. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MULHOUSE, FR - Reviewed by JOAQUIN CARCELLER - 17 March 2019
" no comments here. Please see above answer on question # 3. Thank you "
" Overall my experience was very good. My only disappointment was in returning the car in the Paris Train station where in the drop off area (parking lot) could not accommodate the size of the car (van) that I rented. And person at that site only advised us of the alternative after 2 failed attempts at entering or about 45mins to 1hr of waiting (good thing I was not alone in the van or else if would have been longer. Hope this can be addressed so as not to unduly delay and annoy your customers. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROGER - 15 March 2019
" Good (see comments above) "
" From dealing with the receptionist when collecting the car to returning at the airport, everything was handled professionally and courteously "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ABU ZARIM - 14 March 2019
" Good and easy. "
" I booked a different car but I get a different car although in the clause it says the one that I choose or similar. But i got a confirmation prior my pick up that I'll be getting the car that I want. When I want to collect the car, the staff was polite to tell me that they are giving a different car., although i can see the car that I request was available. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DANNY - 12 March 2019
" Will use again. "
" Not bad "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by AVNER - 07 March 2019
" great! "
" great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by SERHIY - 05 March 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHAMBERY, FR - Reviewed by MARIE - 05 March 2019
" Booked a ford escort got a much smaller car "
" We were given a car from a smaller class. Luggage was an issue. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by IL JUN - 04 March 2019
" Friendly staff and nice car^^ "
" Everything was perfect without choosing car. Actually i asked FIAT 500, but when they gave the car. They changed without any information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by GUY - 03 March 2019
" The only issue i had was the fact that HERTZ didn't acknowledge the "Refundable Excess with Super Cover" deal i paid for. other then that and pending i wont receive some BS Payment request from HERTZ , i think you prices and service are excellent "
" The staff was inattentive , the pick up point of the vehicle is situated relatively far from the counter , this was not explained, it would be logical to have brought the car over after things were settled, rather then we (party of 8+suitcases) were expected to walk almost 2 blocks to the car. farther more, i purchased the "Refundable Excess with Super Cover" from you, the staff said that there is no such cover on my voucher and that i am expected to pay in case of damage , all the words and proof shown didn't help.... "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by TSZ SING - 27 February 2019
" Smooth and fast rental and return process. "
" Very helpful and friendly receptionist, who arranged a nice and brand new car for my rental. Although I thought i was going to get a Volvo instead, but still acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GREGA - 24 February 2019
" everything went ok but still waiting to get my hire car deposit back "
" - problems with paying with Diners Club card (not stated that's not possible) - car rental was not informed about flight number and time of arrival (even that one was given to autoeurope) and almost closed prior to my arrival. - no visual inspection from car rental at the pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CLÉMENT - 21 February 2019
" Always cheap and smooth ! "
" Polite team and upgraded car. No comment ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ANDRES ELIO - 14 February 2019
" Positive experience "
" Car was OK "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by JESMOND - 11 February 2019
" very good "
" Enterprice themselves very helpful staff and very efficient,. The issue is with the Peugeot 308 model car which is not very comfortable, very inconvenient central consol where you cannot place mobile, wallet etc. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by NICOLAS - 09 February 2019
" Good "
" Very good staff helpful and welcoming "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by SUNNY - 06 February 2019
" Nice and friendly staff "
" The staff were very friendly and nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by RICHARD - 06 February 2019
" Disappointed that safe tyres for conditions on road were a chargeable extra. "
" Asked by counter staff in Geneva if I was going anywhere snowy, asvI should pay 30 euro per day for winter tyres. It was snowing heavily outside with snow settled on the roads. Bit of a daft question, why rent unsuitable vehicles? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ALEXEY - 01 February 2019
" No problems with Auto Europe, good and efficient as always. "
" My guess is that a lot of the rentals in Geneva in winter time are to go skiing in the alps. Hertz provides their rental cars on summer tires (the law in France doesn't enforce winter tyres) and then tries to upsell winter tyres at a crazy price (they proposed 234 euros for 10 days, this is +60% on top of the rental price). It's a shame that Hertz wants to rip off their customers in exchange for a safe driving experience. Otherwise the car is in good condition (with some scratches of course) and the staff are quite friendly. This is not only Hertz by the way, in most French airports in close proximity to the Alps most rental car companies do the same thing. Not cool. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by DENYS - 27 January 2019
" Nothing's wrong "
" As usual the car was Other from that I booked and the staff never heard About it (Jeep Compass)). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CLÉMENT - 24 January 2019
" Always smooth and economic ! "
" I've been downgraded of two categories. Rented a standard class and get an economy car ! "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NANTES, FR - Reviewed by MATIC - 20 January 2019
" / "
" / "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by CAROLANNE - 12 January 2019
" Good "
" Car fine. On pick up, assistant tried to sell us a 10 euro a day top up as they said breakdown was not covered, even if it was no fault of ours. Brand new car? We did not take it as I am sure a brand new car should have breakdown assistance included. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by COLLEEN - 12 January 2019
" The price quoted was the one I paid. I was advised in advance of some extras I could purchase so I had time to consider my options before picking up the car "
" Very efficient and friendly service No pressure to buy products I don't need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROAR - 10 January 2019
" same as 3 "
" Waiting time to get car was as long my last leg of flight from paris to Toulouse, only one person working at 7.30pm. Car ordered not available , ended up with something completely different, a Fiat in disguise, Jeep something, noisy little thing, not even close to the Alfa Romeo I had tried to reserve.... "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PARIS, FR - Reviewed by CARLOS MARIA - 09 January 2019
" My only concern was the car was dirty inside, lots of trash, dirty cup holders and a used diaper under the seat... "
" Great cars and value for money "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by XAVIER - 08 January 2019
" Good prices. The excess refund option is a nice touch. Very good experience. I have been booking all my car rentals worldwide with auto europe for a few years now, and i'm very happy with their service and competitive prices "
" Very pleasant staff. We had to wait at the car pickup, but we got an upgrade in compensation. And the return was very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALEXANDER - 08 January 2019
" My go to car hire place for the past year or so.. By far the cheapest site for car rental, better than rentalcars. "
" No problems, brand new car, efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FAUZI - 08 January 2019
" Yeah "
" We picked up the car late, and the car I rent in the voucher was sold to other costumer. They offered bigger and more expensive, and we had it instead of must wait longer for availability the same car I used to rent. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by LIONEL - 07 January 2019
" Smooth "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ADI - 06 January 2019
" Perfect "
" No any problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by FABRIZIO - 06 January 2019
" Easy Internet interface, very user friendly "
" Very nice sraff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by JEREMY - 06 January 2019
" I have no complaints with regards to Budget car hire however I am not happy with the service provided by Auto Europe's website as they provided me with the wrong information and I was left embarrassed at the pick up desk. Auto Europe's website said that the deposit is the price of the rental (€130.52) + €110. Instead I was debited €900 blocked on my card as per Budget Car Hire's terms and conditions which were not correctly communicated to me on Auto Europe's website. Furthermore the additional price per kilometer is €0.14 not €0.10 as wrongly informed by your website. "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by AVNER - 05 January 2019
" excellent "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by PANAGIOTIS - 05 January 2019
" for France region, i would go again with Europcar "
" polite but trying to sell more (extra security, extra road assistance etc) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by WILLIAM - 05 January 2019
" Very easy "
" It all went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARKO - 05 January 2019
" All good. Nice, friendly, polite service. "
" All good. Nice, friendly, polite service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by CHRISTIAN - 04 January 2019
" Good value and everything handled very quick and eficient "
" Nice staff and all easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by SOPHIE - 03 January 2019
" Very pleasant expérience with the rental company but I did'ny like the car, a Fiat 500. "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LYON, FR - Reviewed by MARC - 03 January 2019
" NO issue with Auto Europe, except maybe I do not understand why it took so long at the counter to check our contract and particulars. Especially sonce it was a prepaid rental and I also had taken the Insurance ... Maybe AutoEurope could share some info with the Rental Agency so as to speed up the process ? "
" Firtsly the Rental Agency is located outside the Terminal building and is only accessible by a Bus that passes, at best, every 10 minutes... So it deos take at least 30 minutes from Luggage belt to the Agency. Secondly, the Agency was poorly staffed and had wrong processes: it took a good 10/15 minutes per person to do the check in: we then had to wait 45 minutes before being attended. Finally the gate to exit the Rental Car Park was not working ... So in total it took us 1h30 from the exit of the plane to being on the road. UNACCEPTABLE "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ANTHONY - 02 January 2019
" very poor "
" Office was closed when I went to collect the car causing an overnight stay and hotel costs... Please assist "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NICE, FR - Reviewed by VALERIE - 02 January 2019
" Bonne pour le site mais pas pour Goldcare "
" Il faut bien vérifier l'état de la voiture car j'ai dû payer 195 € pour une rayure que je n'avais pas vu au départ... il n'y a personne quand vous prenez le véhicule... à fuir "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PARIS, FR - Reviewed by BERTRAND - 01 January 2019
" Before, I used to free cancellation until last minute and unlimited km which is no more the case, but online booking and reactivity are still the same "
" I forgot my driver licence for pick-up, as a scan copy was not enough, I informed them that I would come back 1,5 days later which I did, only to discover that there was o more car for me! When we decided to cancel the booking and I was already looking for alternatives, finally a last minute arrival could replace the car I booked. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARIE FRANCOISE - 30 December 2018
" Good experience "
" Very polite, quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by SUHAILA - 29 December 2018
" It was easy to book and compare prices. The information on the website was also easy to understand. "
" Did not get the car i booked for. Instead I got a Mercedes instead of a Peugeot. Which is a good upgrade but it was smaller than the one i booked for. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by MUHAMAD REIZA - 27 December 2018
" Great car, great customer service. "
" The hassle is after returning the car if you are coming from Swiss side. You have to take a taxi which is very difficult to find. Unless you are lucky enough to get a ride out from the drop-off parking area. Thank to Auto Europe that gave me a ride to Geneve Airport arrival area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHARLES - 25 December 2018
" No comments other than above "
" Delay in having the car on arrival and making us wait for 30 minutes... finally they gave a car (upgrade)... which is not what we really needed... all we wanted was to have a car ready on arrival after long travels! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by AIK GHEE - 25 December 2018
" The conditions were made very clear. I have no issues with them. "
" I decided to return car at arcachon station instead of bordeaux st jean station. I was charged an additional 120 euroa, but i find it strange if on the same day, the car will be driven back by another renter to bordeaux. This is double charging. One from my side and abother by the new renter. If the car had to be driven back by an avia driver, i am fone with it, but not this manner. I feel so cheated. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VANESSA - 25 December 2018
" Xxxxxxx. "
" Xxxxxxx "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by DUDPONG - 24 December 2018
" Good "
" Nice and helpful staff both at Nice airport and Gare of Nice. However, it was hard to find the returned place at Gare of Nice. And there was no answer when I tried to call the call center to ask where the counter is. Finally, after 15 minutes driving around there, I tried to park a car in order to walk around that area to look for Sixt. Then I found it located at the parking near Gare of Nice. It should be a sign of Sixt in front of the street. It will be more convenient for a driver who is foreigner as me. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LYON, FR - Reviewed by MARIANNA - 23 December 2018
" good a quickly "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAUL - 18 December 2018
" See above. I think I avoided a possible bullet in the head!!! Please read and reply "
" At first they tried to give me a car which they said was in perfect condition. When I went to collect it, it was in a very bad condition with the bodywork scratched every where. I took photos and refused to take the car. It was also missing the rear back cover. They then gave me a new car. This cost me 45 minutes off my very tight schedule and they did not apologise. I suspect I might have been made to pay for the damage if I hadn't complained. I would not really trust them in the future "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CARCASSONNE, FR - Reviewed by SUSAN - 15 December 2018
" Quick and easy pick up and drop off. Brand new car provided. "
" Quick and easy pick up and drop off. Brand new car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ANTHEA - 15 December 2018
" Auto Europe easy site to navigate and good prices. But would not choose Firefly again unless very cheap. You get what you pay for. "
" The hire desk was closed when we arrived and we had to use the Hertz desk. The agent was not clear on Firefly process and we were rushed as though she was not interested in our rental. On returning the desk was closed for lunch! We did not feel confident leaving the keys with Hertz without actually having any conta t with our re gal company. All other desks were open. Disappointed furthermore yellow vests were in the boot . I believe this is illegal in France. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 5
TOULOUSE, FR - Reviewed by CARLO - 15 December 2018
" Globally I'm satisfied because everything went well, I had no issue with the car however I have some doubts about the way the agency and the website communicate with each other and the clarity of information given to the customer, very confusinf "
" When I booked via the website I had chosen an insurance that would cover damages to the car however the rental agency asked me to pay it again, finally I didn't because what I found in the rental confirmation sent by you. However I was quite disappointed by this, I don't understand if the insurance was paid or not... Moreover the person at the agency tried in a very pushy way to change the car for a bigger one. I understand the commercial needs but telling that most of customers complain for the comfort of the car doesn't seem very serious to me. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHARLES - 14 December 2018
" The vehicle was nice. The headlights were very dim on the roadway at night in the rain. The light was fine on high beam but the low beam was very bad. "
" The counter guy was tired and annoyed at the Hertz counter at 22:00 "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by OFER - 14 December 2018
" a "
" q "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PARIS, FR - Reviewed by KNAPORN - 08 December 2018
" Good choice of car "
" The staff at the pick up is like in sleeping mode. they rarely give you info but trying to sell you an upgrade one "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NICE, FR - Reviewed by PAOLO - 07 December 2018
" Perfect, as usual "
" A bit complicate to find them at the airport Car was not perfectly clean (outside) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, FR - Reviewed by DAMIEN - 06 December 2018
" Being offered a coffee while you wait is a very nice experience. Combined with a flawless check-in was perfect- "
" The staff at the counter was very friendly and professional. Thumb up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by RUEI SHIANG - 06 December 2018
" Reasonable insurance fee , easily booking "
" Friendly staff, clear hand over, good conditions of car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by PHILIPPE - 03 December 2018
" Perfect rental, got a nice upgrade, convenient location, efficient and friendly staff "
" Perfect rental, got a nice upgrade, convenient location, efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KHUN MENG - 03 December 2018
" Keddy should not deliver this kind of car to customer. "
" 1-front wheels equilibration failed ( dangerous when speed over 90km/h ) 2-front glass cleaning water tank empty when delivery 3-front variable speed intermittent wiper failed "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MULHOUSE, FR - Reviewed by ILIAN - 30 November 2018
" Short time for taking and returning of car. The lady gave us useful information about roads and taxes in France. "
" Very kind personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEFF - 29 November 2018
" I made the reservation online -- an easy process -- and everything worked out well. "
" The car we were renting had just been returned; it was dirty and only had 3/8ths of a tank of gas so to make it up to us we were told that we could bring the car back empty. That worked for us and allowed us to start our trip immediately as we needed to do. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by HELEN JANET - 27 November 2018
" Easy to use web site with good rates off peak. "
" Helpful, friendly staff. Desk is located INSIDE airport terminal at Toulouse airport, but I was aware of this already so not a problem for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JYUNYU - 26 November 2018
" Very good experience, Autoeurope and Eurocar are very good "
" Very quick response "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FLORENCIA - 21 November 2018
" Everything was OK "
" Great, specially the office attention "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ARUN - 21 November 2018
" Highly recommended.. "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAVID - 19 November 2018
" I was pleased with the way Auto Europe made it easy for us to book our rental at what I thought was a fair price (for the vehicle I thought I was renting) and was reassured with the included insurance. I was very disappointed that Sixt did not have the car that the rental was to include and their so-called "upgrade" was to a lesser vehicle. I call that "bait and switch" which is a distasteful and perhaps illegal business practice. I was further disappointed that Sixt charged more than the voucher. I booked my rental six months in advance, meaning Auto Europe was fully paid and able to hold my money for six months, but the experience was less than satisfactory overall. "
" I was disappointed with the vehicle offered. I requested and paid for category XDAR (BMW 7 series or equal) but received a BMW X5. Sixt told me this was an "upgrade" since they did not have any XDAR vehicles. In fact they said there are no XDAR vehicles in Paris! Perhaps they rent SUV's like the X5 at a higher rate, but this in no way compares to a BMW 7-series, Mercedes S-class or Audi A8, which are comparable and listed XDAR alternatives. Even with all of this, the X5 wasn't ready when we arrived at the requested time and we waited an additional 1 hour for the vehicle to arrive and to complete paperwork. At the end of our rental, Sixt charged us 85 Euros more than the voucher from Auto Europe. This, despite no over-mileage charges nor any other extras. The voucher was simply less than they decided to charge us. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by VALERIE - 19 November 2018
" Very good "
" Much better than I expected! Pick up a bit slow at the counter, too many bits of paper to go through, especially as I already have my own excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SALIM - 19 November 2018
" I will share my comments about my experience with Auto Europe, after receiving (or not) the refund I paid for this unlucky operation. "
" I arrived at Budget counter at the exact time. I stayed in the line for 45 min waiting for my turn. Once in front of the guy, he told me that there are no cars available for the time being. That I have to wait, maybe 2 or 3 hours, until a car is back. I asked him to refund me what I paid through Auto Europe. He promised that he will do it. Till now I did not receive the refund amount. Then I have been to the next counter, & I rented a car from Sixt. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by SAIFULLAH - 19 November 2018
" Over all experince with the company was good, staff at the reception (pick up and droup out) were cooperative. "
" The car size was smaller then expected, although the vehicle class was same but due to the shape, it was smaller. I requested for change but no sucess and it took us almost two hours and in the end I had to take the same vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by JESMOND - 18 November 2018
" We always book auto europe "
" Very good service both at the desk and at pick up drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ERTUG - 18 November 2018
" I rent cars via auto europe for years. I am satisfied so far. But this time i needed your help to solve the problem wth interrent that i explained. I called auto europe because of this problem. The guy on the phone tried to help me indeed. But he also couldn't do anything and told me ' do not rent a car from inter rent again' it means inter rent customers have always such problems. You must not cooparate wth interrent! "
" I rented cars from all over europe via Auto Europe. Thats the first time i rented a car from interrent. They tried to give me a very dirty cat wth a broken signal light. They were so rude. I called police. Then they changed the car. Never ever do not rent a car from interrent. The guy whom i left the car was ok. Problem was drop on service. Drop on service lady was the problem. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by DANIEL - 16 November 2018
" Everything was great, no issues whatsoever. Only point : I was trying to credit my Enterprise Plus account (HHRWD4Y) with this rental, but it didn't seem to work. Can you help pls ? "
" The staff in both Marseille and Aix TGV was very helpful. Thanks ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ERTUG - 16 November 2018
" I rented cars from autoeurope for years. I did not have any problem so far "
" Everything was ok except drop off information. It was not clear enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PENGCHENG - 15 November 2018
" Best Price guaranteed , I will continue using auto Europe for my future car rental service "
" It was fast and easy drop off, cars are new and clean. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANGERS, FR - Reviewed by AHMAD - 15 November 2018
" Everything was comfortable "
" There was just a problem with the system of paying were it does not accept some bank cards "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MATTHEW - 15 November 2018
" Limited miles should be more clear. This is the last time that I'm ever going to use Autoeurope "
" The cap on miles included in the rental was not clear and ended up paying EUR 392.54 more than I expected to for a 3 day rental. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CHARLES - 11 November 2018
" We are satisfied with Auto Europe's service but very dissatisfied with their affiliate Goldcar - which affects our overall rating. "
" Only 3 damages to the car were indicated on Goldcars initial report but when we inspected the car ourselves we found an additional 10-15 scrapes, scratches and other damage to the exterior. To report these damages meant we had to return to the service desk, wait in line for 20 min and show them photos of the damage, all told this took an extra hour. This is not something the customer should have to spend time on! The salesperson repeatedly and aggressively tried to sell us insurance though Goldcar despite the fact that we already had paid for full insurance through Autoeurope! Car was also poorly washed, the interior windscreen in particular was so dirty we needed to stop to wash it. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BEAUNE, FR - Reviewed by ROBIN - 11 November 2018
" I have nothing more to add. "
" This rental with Europcar went very well. The woman at the counter was incredibly nice and efficient (the last time went less well). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VICTOR - 10 November 2018
" Good experience when contracting through Autoeurope, bad experience with the car rental company "
" I was cheated by Enterprise. The car was 3/4 full when recieved (as reflected in the contract) and had the same amount of fuel when returned (which I specifically pointed out to the staff), however Enterprise stated in the closing statement that the car had been deliverd to me full and withheld 40 EUR for the difference and refuel charge. Shame! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ROMUALD - 07 November 2018
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by FRANCOIS - 07 November 2018
" great service "
" Great service by the staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VICTORIA ANTOINETTE - 07 November 2018
" comments above "
" The customer service was excellent when picking up the car. Unfortunately the car itself has many technical issues. We were unable to connect our devices to play music (it would disconnect every few minutes) - nor android or iPhone worked. This made our long journey unpleasant because we were constantly trying to fix it and unable to listen to the beautiful music we wanted to share during the trip. The protecting cover for the trunk of the car was also broken so we were unable to use it to hide our luggage when parking the car to look at historical sites - this also added discomfort. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DHARMA KALYAN - 07 November 2018
" Good experience "
" Was quite easy and efficient both picking the cat as well as dropping it off. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TINA - 06 November 2018
" I am not sure. The service and booking system is not as reliable as I have thought . Also , staff said that they can not contact me , but you do have my email and I never received any communication from you regarding the ' pick up ' deadline . "
" We have booked a car and paid in full for your basic charges more than three months ahead of our pick up date . However , on Oct 3 , when we came in to pick up the car 2:15 pm at the Gare de Bordeaux , i was absolutely amazed that your staff told us since we have not 'show up' two hours after noon time , our reserved car "was given " to another customer! We end up have to wait at your shop for nearly three hours to wait for your delivery of another , which we were informed that we were "lucky" to get one . I have also checked the contract . There was never any mentioning of the pick up deadline on the document that you sent me. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by JEAN-PHILIPPE - 05 November 2018
" Really disappointed . I was underclassified. Hertz give a class car under the class the one I choose initially, futhermore, the car that they gave me has shown a malfunction. A warning light appeared 1 day after my first rental day. Hence I was not able to use this car as I expected. It is unacceptable. "
" Really disappointed . I was underclassified. Hertz give a class car under the class the one I choose initially, futhermore, the car that they gave me has shown a malfunction. A warning light appeared 1 day after my first rental day. Hence I was not able to use this car as I expected. It is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PARIS, FR - Reviewed by SANAND - 05 November 2018
" I appreciated the car but the it took me almost an hour to get it coz of the poor management of the queue by the staff. Moreover , I find the clause of having to pay 73 € upon return on not filling it to full tank as a rip off. "
" I had to pay 73 euros despite having more than half tank of fuel which I find a rip off "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by GYOENGYIKE - 03 November 2018
" I like the quick reservation process and the fact that the rentals are cheaper then when I try to book at one of the rental companies. I would be nice though if the rental prices were as low as advertised in the emails that I receive regularly. So please no more false advertising !! "
" The car was not so clean at reception and had some damage on the side that was not marked on the contract. I took photos to have proof because there was no staff in the parking garage where I picked up the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by NIGEL - 01 November 2018
" Excellent to deal with "
" Smooth process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ALASTAIR - 30 October 2018
" Will continue to use autoeurope but would ask that perhaps review comments from hirers could be accessed so a better comparison can be made and avoid false economies "
" Booked specific vehicle - not available - offered smaller car with much fanfare - did not fit luggage - asked for car I booked - finally given larger car - not cleaned interior or exterior - but accepted after much delay and long haul flight with family got home to receive a claim for damage on the car for 400 euro - not acceptable - damage not identified - clearly they are simply trying to pass on costs to me and I am low hanging fruit as I don't take fully comp insurance. Outrageous conduct. I am a lawyer and have a law firm in France that will defend any claim which will be my cost but a matter of principal. I am happy to pay more for a better service and to avoid this sort of nonsense. So please pass on my comments to sixt. I have used them many tines before - will not do so again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PARIS, FR - Reviewed by AMY - 30 October 2018
" Very friendly & extremely helpful customer service. I lost my wallet in Paris the night before we were supposed to pick up the rental to begin our road trip down to the south of France & back up through the Alps. I didn't have my drivers license or any form of payment plus I was 2 hours late to pick up the rental because we were trying to track down my wallet by going to every place we had been the night before. I couldn't get ahold of Sixt on the phone so I called the number on my Auto Europe reservation. The woman who helped me was so sympathetic & told me that although she didn't think the situation looked good because most agencies don't allow for last minute changes, that she was going to try to work directly with Sixt to explain the situation & see if they could help. It all ended up working out & the woman really helped to calm me down over the phone. Highly recommend. "
" I was warned against renting a car from anyone other than Sixt while traveling in Europe due to other places hidden fees & inflexibility. Even though it looked like it was going to cost a little bit extra, I headed friends' warnings & booked with Sixt. Very very glad I did. I lost my wallet in Paris the night before we were supposed to pick up the rental to begin our road trip down to the south of France & back up through the Alps. I didn't have my drivers license or any form of payment plus I was 2 hours late to pick up the rental because we were trying to track down my wallet by going to every place we had been the night before. The man at the counter not only spoke perfect english (would have had a really hard time explaining the situation with my limited french) but he was very sympathetic & allowed us to transfer the reservation into my fiance's name. Our trip was saved! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DRISS - 30 October 2018
" Satisfied "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by VIRGINIA - 30 October 2018
" xxxxx "
" xxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIAGO - 29 October 2018
" The service I bought from Autoeurope doesn't match with those that in fact was supplied! I had to pay extra taxes that wasn't preview! "
" The service I bought from Autoeurope doesn't match with those that in fact was supplied! I had to pay extra taxes that wasn't preview! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PARIS, FR - Reviewed by EKATERINA - 28 October 2018
" Auro Europe is OK "
" Enterprise lost my driver license. A person from the counter checked it but didn't give it back. I guess she simply forgot to hand it back to me and so did I. I contacted Enterprise several times and asked three different people from this office to look for my license and check CCTV cameras but none of them got back to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by JINHOO - 28 October 2018
" I hope that the detail reservation must clearly deliver to the renter car company. Especially for the exess coverage assurance. "
" Just 10Km old very new car was wonderful and very satisfied but long wait time and over asking of paying for the exess cover assurance was unpleasant. I,m not sure but i seemed to pay for the exess cover assurance twice because of continuos asking of the front desk lady. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MASSY PALAISEAU, FR - Reviewed by CLAUDE - 25 October 2018
" No specific comment "
" Very helpful and friendly staff. Went out of their way to help us in so many ways. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PARIS, FR - Reviewed by MENGTE - 25 October 2018
" Not so good experience to deal with the Hertz counter stuff, the efficiency is so bad, the guy didn't follow the original contract terms and conditions I made with Autoeurope, they always tried to add/sell some personal insurance to me, so we had to argue the rental fee because the price they shown me was much higher than the original contract price. By the way, the car I received was not clean outside and the gas tank was not full......so I didn't have good experiences to deal with Hertz counter stuffs these two times cat rental in France when I pick-up car. I'll hesitate to choose Hertz as my next car rental company and also won't recommend to my friends. "
" Not so good, Frankly speaking ! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AIX EN PROVENCE, FR - Reviewed by BENJAMIN - 24 October 2018
" very good "
" Very good : efficient, polite, attention to the client needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAQUEL - 24 October 2018
" lots of options "
" Slow pick up and drop off and they even tried to pin damage that was already on the car to my rental "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PARIS, FR - Reviewed by ABDULHAMID - 23 October 2018
" Everything was excellent and no extra charge "
" Everything was excellent I was requesting Mercedes but they gave me alfa Ramio But it was ok not bad but in general the was service was excellent and I will rent again from them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTOS - 22 October 2018
" VERY NICE EXPERIENCE. YOU ARE GONNA BE MY 1ST CHOICE AT MY NEXT JOURNEY. "
" VERY KIND PEOPLE READY TO SUPPORT. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by EBBA - 22 October 2018
" We were happy to have such a nice car in the awful weather, at least we kept dry. "
" Luckily I can speak French while the lady behind the counter was rather limited in English. I paid a guarantee which I hope I will get back. When? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KEVIN - 21 October 2018
" See above "
" Windows of the car were filthy dirty. We asked the chap at the Gold Car (from whom we were told to pick up the car) kiosk if we could have them cleaned and he intimated that we should use the windscreen washer. We then told him most of the dirt was on the inside and he proceeded to clean the inside on the passenger side of the car only. We had to follow him and request he clean the inside on the driver's side which he completely reluctantly. A very poor attempt had been made to clean the inside of the car prior to us taking out the vehicle. One of the two strings for lifting the boot cover when one opens the boot was broken, with the result that each time one opened the boot/trunk the cover fell into the boot. Most annoying. Chap at Gold star not interested. We had to disconnect the single string which meant accessing the boot most ackward and not what would expect. My booking directed me to the Europcar desk in the airport. I queed for service in the airport terminal only then to be directed to the interrent desk and then had to join the que again. My booking clearly stated a Renault Megane was booked for us. I do understand that you cannot guarantee the exact make but a similar car would be expected.! The lady at the desk told me that they ONLY rent Fiat cars. This is nowhere remotely similar to Renault Megane. This is not what you advertised on the websites. I checked the interrent site a few minutes before writing this email and it advertises a number of different models of vehicles as do the other websites who offer the customer so called value for money. How can this be? Are you allowed advertise different makes of cars and then provide no option to the customer after they have made their booking and flown to their destination to pick up their chosen vehicle? "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
TOULOUSE, FR - Reviewed by DOLENE - 20 October 2018
" Like the Peugeot 208 good car "
" Not bad but need improvement "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PARIS, FR - Reviewed by YONG SOON - 19 October 2018
" horrible. please refund "
" horrible experience. first of all, i am unable to receive the car just because i can't pay using a debit card. secondly, you are unable to cancel the car and refund. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by NICOLAS - 19 October 2018
" I bought a service and i did not get what i bought. They said autoeurope is hidding the real costs and conditions "
" Forced to accept a GoldCar contract and forced to pay full additional coverage or threatened to not been given a car (at 11pm!) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BORDEAUX, FR - Reviewed by ALEXANDRA - 19 October 2018
" Great experience otherwise "
" Hello, Even though I had full insurance, I was a little bit surprised that I had to pay 114 deposit for the fuel. This was not mentioned from the beginning, so it would be great if you could include this info for all the customers, so that they know what to expect when they pick up the car. Thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by MICHEL - 18 October 2018
" Thanks "
" Wonderful and great price! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARCASSONNE, FR - Reviewed by ZOLTAN - 18 October 2018
" The deposit is not correct. In the website was aorund 120€ but on the spot have to "pay" 300 euro. "
" 0 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FRANCK - 18 October 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AVIGNON, FR - Reviewed by SAMUEL - 17 October 2018
" It was perfect! "
" Very easy and helpful. We got a Mini Cooper and I was very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIAN - 17 October 2018
" Alamo at Nice airport is the best! "
" I had rented a Budget car at the same.airport. Terrible service or lack thereof. Alamo at Nice airport was one of the best if not the best experience renting a car I had. Courteous, very professional friendly people, a newer car and better features. Management must be first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by VIKTORIJA - 17 October 2018
" The Experience with Auto Europe with booking is totally fine. The whole experience with your partner (Budget) at the indicated location is very bad. But in general I think I would propose your company to a friend, taken that this situation and complain will not be "lost". "
" I travelled in France between Oct. 1 – Oct. 8 together with my children and a husband. Before my arrival to France I booked a car rental with Budget thru AutoEurope online few weeks in advance. During my renting period I had been cursed to be introduced twice to unprofessional and rude service I have ever experienced in my life! Picking up the vehicle at Budget/Avis at the Beauvais airport desk (Oct. 1st, 16:30) I was served by a nice young lady, who did a lot of mistakes. Apparently the agent represents both Rental companies Budget and Avis. First, I wasn't asked to present my booking number or the copy of my reservation, I was told that my name would be enough. Which is fine if there wouldn't be a number of different inaccuracies and errors. At first I was charged a deposit (the amount was blocked at the time of pick up) of 800 Eur + 100 Eur, which was in accordance to the renting offer. However, later without my confirmation and any code I was charged two additional amounts of 250,92 Еur. Obviously, if I was asked to put my code as I was charged, I would definitely notice that I was being charged some other amount. However, without my concern these amounts were charged. Only after the manager presented the agreement for totally different amount did I realize that I had been charged again (double) for the car I paid for already few weeks back. That created a lot of waiting and misunderstanding before I could receive my rented vehicle (around 2 h.). Apparently that was just the beginning of the bad experience with Avis/Budget Beauvais airport desk. At the drop of, returning the vehicle (Oct. 8th at 13.30), we had a much worse situation. After we've waited for 10 min. at the closed gate we finally saw a manager coming to the desk and opening the office. The manager seemed extremely angry and irritated from the very first moment we came to the desk. As we asked the question about when the car can be inspected, we were told that we could leave the car without inspection and continue to the airport "as many customers do...", otherwise we have to wait 20-30 min, because the manager was extremely busy. Be noted, that there were no other customers in line except us and our friends. We continued asking questions in regard to our deposit and how it works, and that we need to get an invoice about the return of the deposit, however, the manager's anger seemed to be just boiling up. As we said that we had a plane to catch and we don't have so much time to wait, we were told that "...there were many cars that were dropped off in the morning, which up until that moment were not inspected yet", so we must wait, otherwise we "...can go and catch the plane". We've travelled around the world and our experience with rented vehicles is to check car's conditions at drop offs. However, as the manner and the attitude was without doubt very rude and mean we asked directly why the guy is raising his voice at us. Thus, I requested to tell me the name of the manager, also I mentioned I needed the name for a complain about the service and rude disrespected attitude for ordinary requests. However, I was told I was not going to be provided any name whatsoever and that this is not my business at all and I was asked (in a very rude form with loud voice) to leave the office. I wanted to just properly return the vehicle as of the Terms and Conditions of the Voucher that states that "the blocked amount will be returned in full at the end of the rental provided the vehicle is returned in the same conditions as rented") and before my departure. I really didn't understand why I was asked to leave the office otherwise the manager would call the police. I said I had no problem with the local police as I didn't do nothing illegal. It seemed that the manager got even more upset with me and started threatening me by saying that "...he has a friend in the airport's police and he would make sure that I run into problems and won't fly out". Note, that this message was delivered by swearing and literally screaming at me, my family and our friends. Me and my family were shocked by the attitude and the service as well. From that moment we said to ourselves that we could not leave the office before the vehicle is inspected with our participation us as we literally were afraid the manager would purposely damage the car and our deposit of 900 Eur would be used towards covering this damage. Although there were only us and another family in line (which is our friends who witnessed "the show" and got the same service as ours), but our cars were not inspected first. Apparently the manager had to show us that "our vehicle" is still in line for inspection but taking his time to inspect other vehicles first. Luckily we were "honored" by the guy and he finally inspected our car, I was provided a receipt of the deposit return. That's all I wanted to be sure of, that everything is okay and my deposit would be returned. Instead of 10 min. drop off, it took us 1 h., and we were late for boarding. I don't believe any customer would appreciate this kind of service. I'm not the one say how to run the business, we all can have bad days, but controlling your emotions and still remaining good-mannered regardless of anything is important. If that same information was presented in a totally different form this whole bad experience would not have happened. Respect, good-manner, problem solving attitude (not problem creating), self-control is something that can help in relationship with customers. Nevertheless, my complain includes the following: - Rude attitude (proof by video record can be presented) - Unprofessional service (by charging the card extra amounts) - The deposit to my card was actually returned only 4 days after (on the 11th of October instead of the same day of the return of the car (as of the Terms and Conditions of the reservation) - Violation of the agreement to timely accept and inspect the vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTAUBAN, FR - Reviewed by JOAN - 16 October 2018
" I will use auto Europe again to book a car. "
" We had to wait nearly an hour for a car to be delivered to Montauban. The woman who took care of us at Montauban was wonderful. With my little French and her little English we managed the transaction. She did a great job getting the car delivered and handling the paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by NOTHCHANON - 15 October 2018
" It's good for driving in this route. "
" The counter us east to find. All the staff is helpful and professional. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAVID - 15 October 2018
" Pleasant experience from start to finish. Really enjoyed having the option to pick and drop off at Gard du Nord in Paris. Much more convenient than the airport, which is always crowded with lines of people waiting to rent their cars. "
" Although the car hadn't been cleaned well, the staff gave us a credit for this and we left very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TOULOUSE, FR - Reviewed by WALTER - 15 October 2018
" Nice and easy "
" Just need to make more clear signaling to get to the car Inn TLS airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by ARTURAS - 14 October 2018
" Everything was fine "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MATTHEW - 14 October 2018
" Counter staff member at Beauvais pickup should not be working in a customer service role "
" Fine "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NICE, FR - Reviewed by LINDSAY - 13 October 2018
" My comments are as above.... "
" Twice now I have rented from Gare de Nice Ville and Aeroport Nice, been very happy with the service team. I am especially impressed with Mme. Lisa at the Gare de Nice desk who rang me and emailed me to say they were holding an expensive remote control I had left in the Auto. I am most grateful with this service and follow up. Sixt are the very best of the Auto rental Co's I have used the past two years in the South of France. The other Co's were Enterprise & Europcar. Both of these Co's I will never use again. Full marks and thanks to Lisa..... Lindsay C Douglas "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HAMADI - 13 October 2018
" Just that is impossible to reach you on the phone number, I have tried several time and allways on hold during minutes "
" As I arrived earlier than expected at 06:00 PM instead of 07:00 PM, the lady at the Hertz counter has refused to delivery the car and when I told them that I am Gold member in Hertz, she reply me that as I make reservation through a broker and especially AutoEurop, nothing can be done and I have to wait until the time of the reservation. It is really not acceptable. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NICE, FR - Reviewed by LEE - 13 October 2018
" The horn didn't work. Pretty dangerous actually when driving on small Italian roads with blind corners. And with Italian drivers! Nice airport signage also sucks. Very unintuitive and hard to navigate, especially when in a hurry. "
" great service at pickup service desk. Finding it isnt obvious though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NICE, FR - Reviewed by DOBOSI - 12 October 2018
" Dear Goldcar , I consider unacceptable the penalty that you made for us (Fuel Tank and penalty for Full), because we took the car with 770 km of saturated tank (= it wasn't full, but we noticed that only whan we did the full tank, and we have seen that it means 900 km saturated tank) and we returned it with 740 km of saturated tank. So theer was only 30 km difference. You probably must know about the 770 km saturated tank so as you have seen this of 30 km. The panelty of km-s extras I can accept, but in this case please take in consideration that we have paid for go in San Remo, and we didn't go there. So if you want to be fair, than take it off tha charge of 30 euro that we have paid for it. I am very sorry that such a disagreement has arisen between us and I trust that we will succeed in solving it so that we can be truste in you in the future and can also offer you to our friends. Best regards Dobosi László "
" Dear Goldcar , I consider unacceptable the penalty that you made for us (Fuel Tank and penalty for Full), because we took the car with 770 km of saturated tank (= it wasn't full, but we noticed that only whan we did the full tank, and we have seen that it means 900 km saturated tank) and we returned it with 740 km of saturated tank. So theer was only 30 km difference. You probably must know about the 770 km saturated tank. The panelty of km-s extras I can accept, but in this case please take in consideration that we have paid for go in San Remo, and we didn't go there. So if you want to be fair, than take it off tha charge of 30 euro that we have paid for it. I am very sorry that such a disagreement has arisen between us and I trust that we will succeed in solving it so that we can be truste in you in the future and can also offer you to our friends. Best regards Dobosi László "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by CINDY - 12 October 2018
" Auto europe proposes the best rental deals i will for sure rent again on this website. just need to avoid Goldcard or Interrent "
" after experiencing a horrible experience with Goldcar in the past, what a surprise when I found out that Goldcar and Interrent are 1 rental company. the condition of insurance coverage is the worse. they propose 2 options : 1- take an additional insurance (133 eur) which cost more than your actual rental (86 eur) 2- deposit of 1500 euros from your credit meaning they actually deduct 1500 from your credit card and what ever happen to the car if it is your fault or not you will be deducted 1500 euros from your credit card. thank god nothing happen to the car but I am still on hold of the deposit back which takes up to 10 days. Imagine 10 days when you travel every and you need the fund available in your credit card.... Basically Gold card/Interrent run away ! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PARIS, FR - Reviewed by ROBERT - 11 October 2018
" Overall very good experience "
" Very helpful agent (Louise) when we picked up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GRANT - 11 October 2018
" After the difficulties above I called your office. I was fobbed off. I offered to email the photo of open hours. I was given an email address. I sent an email with explanation of what happened and a photo of the open hours from office door that clearly show the office closed at 3pm. I have not heard back. I am bitterly dissappointed by the whole experience with your company. You're a disgrace and don't deserve to be in business. I own a company with 200 employees and understand very well what good service looks like. Your's is appalling. Regards, Grant Rule +33638738750 grant.e.rule@gmail.com "
" Due to an error in your system Avis office was listed as closing at 3.30pm. IN fact it closed at 3pm. My booking was for 3pm. I arrived a few minutes later and the office was closed. I took a photo of the open hours and have emailed it to your support team. I have heard no response. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BEAUVAIS, FR - Reviewed by ADRIAN - 11 October 2018
" Generally ok. "
" Generally good. There is one problem. My warranty was supposed to be returned on the day of return, and not even today after 3 days it wasn't ... yet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by KERRY - 09 October 2018
" Auto Europe was very easy to use. "
" The first car they gave us had a non-functioning GPS. We returned that car. The car we ended up with had a tire pressure warning light on all the time, and the inside of the windshield was filthy, which made it almost impossible to see when driving into the sun. Bottom line: they need to do a much better job of making sure their cars are fully functioning and clean before saying they're ready to rent. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NICE, FR - Reviewed by PETER - 07 October 2018
" Apart from trying to contact Avis to let them know of the delay, the rest of the experience was friendly and efficient. "
" Our flight was delayed and I was advised to let Avis know of the delay as we wouldn't be able to pick up the car until the next day. I spent ages trying to get through to someone but no-one was able to respond. I was calling from an international number so it was also very expensive along with being frustrating and stressful. In the end I emailed and got a response back saying that I couldn't modify the booking, but would have to cancel and rebook. I wasn't trying to modify the booking - only trying to let you know that we would be delayed. This wasn't a good experience, but when we went to pick the car up the next day, it was a smooth experience with very friendly staff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 07 October 2018
" To be repeated "
" Professional. Much more trustworthy than certain cheaper companies I've used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by DEREK - 06 October 2018
" Very satisfied with Auto Europe. "
" I find car hire, not just with Alamo, very stressful due to the credit card block of 950 euros which is taken when picking up the car. Knowing that any extra marks on the car, which could be caused by someone in a supermarket car park carelessly opening their car door, could result in a big credit card bill, is very stressful. There must be a better and more customer-friendly way of doing this. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by JEAN - 05 October 2018
" Waiting time much too long !! "
" Waiting time much too long !!!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VLADIMIR - 05 October 2018
" Generally it was good. "
" The telephone number on voucher was wrong. I could not get any answer from alamo personals when i need it so much. It was very unpleasant. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KIM BARTHOLDY - 04 October 2018
" Counter staff spend a lot of time trying to confuse me and convince me to rent a more expensive car and to upgrade insurance compared with the choice I had made. The car had numerous scratches, dents and even missing parts - not mentioned by the Counter staff and not mentioned in the contract. I therefore had to spend a lot of time documenting this and having the staff verifying it. "
" Counter staff spend a lot of time trying to confuse me and convince me to rent a more expensive car and to upgrade insurance compared with the choice I had made. The car had numerous scratches, dents and even missing parts - not mentioned by the Counter staff and not mentioned in the contract. I therefore had to spend a lot of time documenting this and having the staff verifying it. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NICE, FR - Reviewed by MIROSLAV - 04 October 2018
" It has been very postive and good experience. Thank you. "
" It has been very postive and good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by ANDRÉ REPPEN - 04 October 2018
" Fair enough, but unnecessary stressed with the acceptably clean car at return policy when the car was dirty at handout. How clean does that mean? "
" Too long a wait to get the car out, more than 40 minutes. Got a rather dirty car, and was presented with a strict acceptably clean car return policy. So to not risk a "fine" I cleaned the car myself and returned a cleaner car than I took out. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NICE, FR - Reviewed by VIVEK - 04 October 2018
" The booking process was good, just that Its better if you could provide some more information about the agency especially in terms of location and tips to reach the rental point easily. "
" Interrent in Nice, is not easily accessible, there are no proper sign boards to help travellers to navigate easily. Also, the car was not washed, there was so much of dirt externally. Though the condition of the car was good! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by PÅL - 03 October 2018
" Rented a car for 3 days in Bordeaux and was very satisfied With the experience. Good value for Money. "
" Rented a car for 3 days in Bordeaux and was very satisfied With the experience. Good value for Money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MIROSLAV - 03 October 2018
" Very good. "
" 1. The car I booked was not available. The man in charge was not able to find suitable substitution. At least they have to prepare just recovered car, not right washed, with dirty rear window (from inside). On the other site, the man who hand the car, was very compliant and head. The execution has take more than 30 min. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by EDWARD - 03 October 2018
" Credit card Deposit still not returned after 2 weeks "
" Long delay for pick up "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by IVAN - 03 October 2018
" Very bad experience considering taking the car which I booked and paid online. "
" Dear sir or madam, Please forward this email to your complainment department. I would like to understand what happend between Auto Europe and Europecar since I was told that my reservation is canceled and it was not. Please find under the complainment email that I sent to Europrcar as well: I would like to file a compliment on your customer service at the Charles de Gaulle airport. I booked the car via Auto Europe agency and received Voucher number EU15147977 which was pending to Europcar confirmation. Few hours later I received Confirmed reservation number 1089557592 car type Mercedes C Class. After that I got possibility to create my Europe CAR ID to access Quick Pick up service which I did as well. On September 25th I received another email from Auto Europe which was confirming my Voucher #15147977. However, I arrived at the Europcar stand around 10 a.m. and I was waiting 45 minutes to access to the pick-up stand. I was received by employee Nathalie who told me that my reservation is canceled and I need to call Auto Europe. I showed her all my confirmation emails but she was insisting that I will move and give space to another client and to solve it with Auto Europe by myself. I called Auto Europe and after short conversation with the agent he told me that my reservation was still valid and asked me to connect him to Europcar employee. I asked Nathalie if she could take the call and she said yes. She took the phone and after few seconds she told him to wait a minute where I thought that she is checking something connected to my reservation. After five minutes I realize that she is servicing another client and I kindly asked her to finish the call since I am in roaming call with UK. At that moment she was very unpolite raising her voice and telling me that she needs a moment. After she took the phone and finished the call, she told me that everything is ok and when she will finish with the current client she will take my case. When she received me, she asked for all or the documents and it took her about 15 minutes to fill all the forms even that I told her that I did my Quick Pick up online... She told me that the car I booked in not available and the only car she can offer is Alfa Romeo Gullia. After all the hassle I accepted that car but honestly it was very bad experience. Nevertheless, I booked two child seats and she told me that I should pick it up at the stand outside, when we came there they did not have seats and we were waiting for 25 minutes more. All in all, me and my family with two small kids 2 and 3 years old, were waiting more than 90 minutes to get the car we did not want, is this the expected level of your service? Looking forward to your answer, Ivan Hercl "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by RALUCA - 03 October 2018
" Horrible experience. Absolutely terrible! I called at 23:15 when my plane arrived trying to confirm i will be there as soon as I get my luggage. Customer service is not available at that time. I tried alamo company. No one answered the calls for 45 minutes. Arrived at 00:03 at the rental company desk only to see it was closed. I think they closed 30 minutes early so they would not give us the car. No phone number from autoeurope was working at that time. The next day when I went to pick up my PAID car, they told me I am too late. I am more than 2h late. Yes, because you dont work between 12:00AM and morning! The customer service has been rude to me always. Hanging up the phone, not talking English. I am trying to get a refund for 15 working days already, you promised the refund but you are delaying giving the money. As well as penalizing me 30 euros for the cancellation. I did not want to cancel. I wanted the car i paid for. If I can;t get it I want the full money back because I did hold up my end of the deal. I called like it is stated but no one answered. Horrible experience! Customer service is replying to emails after a week and with automated messages. I will write bad reviews on all websites that have autoeurope reviews. You are stealing from your customers and lying to them. There is no way to call the customer service after 20:00. At 9:00 when you open it;s not really open since the message saying "call us during business hours" stays on for 30 minutes. I am very disappointed. I have been treated like garbage. "
" This has been a nightmare holiday from the beginning due to the poor customer service provided by alamo and autoeruope.My plane landed at 23:10 and my luggage took 20 minutes to arrive. I started calling at 23:15 both Alamo and Autoeurope trying to tell them I am on my way and my luggage is not arriving. I arrived at 00:02 at the pickup counter in the different airport terminal and it was already closed. No one answered any phone calls from 23:15 to 00:03. All were closed or were ringing forever. I came back in the morning to pick up my car and although I paid for it they had no more cars! I called autoeurope and they yelled at me and hung up the call. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by RAVI - 03 October 2018
" Bad service, dirty car, refusal to accept dents and scratches pointed out to the staff on delivery on commencement of rental. I do think your staff need serious training! "
" The staff do not care at all; too busy talking to each other. Cars very dirty - I was shown 3 cars, all of which had not been washed. The staff really have no pride in working and want to just get rid of you. Worst experience I have had since renting cars for over 45 years! Will never use Alamo or Auto Europe [for other reasons] again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NICE, FR - Reviewed by CHRISTIANE - 02 October 2018
" No comments "
" We were satisfied, here are the comments on the things we where a bit unsatisfied with: The clutch of the car was difficult to handle, the frontwindow was dirty from inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ANATOLI - 02 October 2018
" We ordered Automatic car with GPS - we accepted Manual drive car without GPS. The car was with several scratches, the technician was not available, we were waiting for 30 minutes, until we just left the place without closing the issue. Every budget employee we asked for help answered "it's not my job - look for technician". Poor service!!! "
" We ordered Automatic car with GPS - we accepted Manual drive car without GPS. The car was with several scratches, the technician was not available, we were waiting for 30 minutes, until we just left the place without closing the issue. Every budget employee we asked for help answered "it's not my job - look for technician". Poor service!!! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AIX EN PROVENCE, FR - Reviewed by ANTHONY - 01 October 2018
" I could not reach the budget office and the auto Europe office Advised me to contact budget directly which was the problem in the first place. "
" The car was dirty, smelled like smoke, the rear back up light was out, the gps worked some of the time and not at all other times. The male representative was rude when we returned the car and not helpful. He told us we could drop off the car at the Avis office in Aix for $19 euros but when we tried to do that it was $100 euros!!!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by FRANCOIS - 01 October 2018
" OK "
" 1H30 TO PICKUP THE CAR AT NICE AIRPORT. ALMOST 600 EUROS TO DROP IT IN AN OTHER COUNTRY, WHERE IS EUROPE ?? "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by IBRAHIM - 01 October 2018
" I was not allowed to take the car because I could not use the card I used to pay on the website unless I paid for the extended package worth over 200EUR. I would very much like a refund. "
" I was not allowed to take the car because I could not use the card I used to pay on the website unless I paid for the extended package worth over 200EUR. I would very much like a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by JULIEN - 01 October 2018
" Flight was canceled late (20:00) and I was not able to reach anyone from Autoeurope to find a solution. We had to take the train instead of a car "
" Our late evening flight was canceled and the booking was canceled when we arrived early morning next day. I tried to call the Alamo agency at CDG during few hours as soon as I have learned that the flight was canceled but no one pick the call (it was ringing but no answer) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MONTCHANIN, FR - Reviewed by GORDON - 30 September 2018
" Booking was good, product and service was rubbish "
" I have never before had a rental car with so much pre-existing damage. Every panel except for the roof. And when I collected it and freshly washed and dripping water. Once it dried more pre-existingcdamage was detected so I had to make a 2 hour return trip to get the condition report corrected. For return, the Hertz office was not open at the advertised and booked time so it was not possible to go through the paperwork with anyone to make sure there would be no attempt to bill me for the pre-existing damage. Poor quality vehicle poor service - never Hertz again. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
LYON, FR - Reviewed by EITAN JOSEF - 30 September 2018
" Quick and easy to use. Best rates. "
" Very pleasant and efficient staff. The car itself, while an upgrade in class (Opel Corsa), was with high mileage and weak. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BAYEUX, FR - Reviewed by GARRY - 29 September 2018
" Very efficient. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SERGE - 29 September 2018
" always perfect "
" europcar (keddy's mother)had the guts to cherge me 20 euros because i retruned the car 35 minutes after deadline !!!!!!very poor commercial decision indeed !! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by STEVEN - 27 September 2018
" Thanks "
" I Did not know what to do with my vehicle at drop off, Sunday, things were closed. It was confusing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NICE, FR - Reviewed by FÁBIO - 27 September 2018
" Generally good, had to wait more than usual for the car but got an upgrade that was very decent. "
" Was generally good. They took a long time to give me the car, it was hard also to find the right pick up location, because not everyone is telling exactly how to get there (you have to follow a lane on the flor and only a girl told me that, not the guy). But, I got a better car than I requested, which I enjoyed a lot (a Jeep). Wish I could always have such privilege. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by GABOR - 27 September 2018
" Simply and fast reservation without problems. "
" The pick-up was slow for the provider's IT problem. The car body was dirty and the fuel tank was not completely full. The car was new and clean inside. The drop-off was fast and professional. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by TANIA - 27 September 2018
" Horrible "
" After I booked the car through your site I went to the counter and they advised me I couldn't get the car out as the booking was under my name and I had used my mums credit card (who was also there) to book and pay for the initial fee. when I gave them my personal MasterCard debit I was told this was not acceptable. I was not able to change the name of the booking to my mums as I had to do it through yourself nor was I allowed to change the name of the driver to my mum. As we were collecting the car at 07:00 on Sunday morning I was told to contact you without any luck as your office was closed. we were on a time crunch and could not wait until 09:30 for your office to open. As a result we were unable to use the book which we were charged for and I want this amount refunded as we needed to make a separate booking. Lady behind the counter was extremely rude and unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FONTAINEBLEAU, FR - Reviewed by JEREMY - 27 September 2018
" Tried to get the car 24hrs earlier but "
" Pickup I had to wait 15 mins as they were closed while doing a delivery. Drop off was the most stainless one I'd ever had. Really great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KAY HOCK ANDREW - 27 September 2018
" Same as above. "
" Although the exterior and interior of the car are very good, the running condition is poor. The car was rattling and vibrating almost everytime on acceleration. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NANTES, FR - Reviewed by IAN - 26 September 2018
" Booking on-line was quite easy, clear and efficient. All documents provided were good as we had no problem at the counter. "
" The representative at the counter was not very helpful at all in providing direction details to our destination when asked and in providing clear details for car pick up. Especially since we are tourists and not familiar with your roads. The pick up path was not very clearly marked and was a long way so either delivery of the car or staff assistance should have been available. Or at the very least a small directional map should be provided. It is difficult for those who have a problem walking long distances. The vehicle was good but needs GPS in English. The location of entrance to drop off should be more clearly marked however the representative that met us there was very helpful, friendly and efficient. Again, a directional map would have been helpful to have. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LYON, FR - Reviewed by PRANISH - 26 September 2018
" Economical and easy to use. "
" Overall expereince was good but the vehicle is not of a great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PARIS, FR - Reviewed by JAGOR - 26 September 2018
" y "
" x "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by MARIE - 26 September 2018
" I have still not revived my deposit. "
" We were given a car which had flashing warning lights as the tyre pressure was too low. After some effort the guy said he would reset it but I think he actually inflated it in the end. Luckily for us. The car was also then washed (it had not been washed when we first got it). the car was in bad shape as it had been under a hail stone shower. This all took an additional 15 mins. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by PIERRE - 26 September 2018
" The staff was very kind, but the service is really disappointing I'm making a note to myself never to use you again! "
" The car was damaged but this was not noted on the contract at pick up - it was night time so we did not see. The next day we had to take time to take a picture, retrieve email, write to agency (I personnally have better things to do when I'm on holidays). The tank was not full - only around 7/8. We filled it to the top again, as it's impossible to estimate how much it the tank contains and how much would be enough to get back to the pick up level. And the very kind lady at drop off said that anyway if the car was not full (and this applies to as low as 2/8) it was going to be filled up by you, it would be up to the costumer to bring it back at the same level "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PARIS, FR - Reviewed by FRED - 25 September 2018
" Rental agent looked at our group of 4 people plus luggage and give us the right car for our needs. Very much appreciated. "
" Car was great. We needed more help with setting up the GPS. It worked, but the audio was not on, and we did not know until headed into Paris traffic. The "take a number" system at the rental counter was OK, but shorthanded with a long line so long wait. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MONTELIMAR, FR - Reviewed by MALCOLM - 25 September 2018
" As above "
" Hertz again provided excellent and cost effective service at both Montlimar and at the easy drop off at Morlaix. The upgraded car, a Fiat Tipo was a pleasure to drive and very economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMBOISE, FR - Reviewed by CHRISTOPHER - 24 September 2018
" I rent about 60+ cars a year and this has never happened to me. "
" I booked the car online. I then walked 2 miles to the location only to be told that they didn't have any car. I then had to walk another two miles to another car rental location. There aren't a lot of taxis in Amboise, France. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by GARY - 24 September 2018
" Great car for a great price. Would rent again for sure. "
" The wait in line when we arrived was a little too long and I am not sure why it was taking so long but after that everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CORINNE - 24 September 2018
" All good will do it again "
" Counter staff very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by STEFAN VIOREL - 24 September 2018
" OK! Definitely next time I will use your service! "
" Cleanness of the car should be improved - the interior was not properly clean from previous trip.... Excellent staff at the front office! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DIJON, FR - Reviewed by QUN - 24 September 2018
" Other than the price, overall is ok experience. "
" I have been over charged by the Alamo. I prepaid 160 euro on auto Europe, then I have paid more than 200 euro at the counter. Total amount is much high than what is indicated on the website. Therefore I am not very satisfied with the hidden charges. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MULHOUSE, FR - Reviewed by EFI - 24 September 2018
" The Sixt persons told me that the ignore rental services company comment (like a car for Germany). Beside that all was fine. "
" The service person at the counter was very kind but not helpful and tried to sell all kinds of unnecessary supplements. There was also a problem with the rental car that was without the environmental sticker for Germany. Luckily there was another service person who helped us and replaced the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ENDA NIALL - 24 September 2018
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASTIA, FR - Reviewed by PETER - 23 September 2018
" Met our requirements. "
" Went very smoothly. Perhaps one thing: my wife wanted to pay with her credit card but I was indicated as the driver and I don't have a credit card. So we were obliged to add her as a driver to be able to pay for the car. We tried to pick up the car 1/2 day sooner than booked but the price for that was disproportionally high compared to the fare for the entire booking, so we forgot about it. For the rest, perfect in every way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DEREK - 22 September 2018
" I paid Auto Europe $315.68 on Aug. 25 to rent a car from Sept. 2 to Sept. 19. Understand that this vehicle was reserved for ME, I had rights to it during that time. If, for instance, I would not have shown up to get the car, I would still have to pay the $315.68 because that was our deal. In reality, I was a day late in picking up the car, and Budget charged me $291.27 on Sept. 19! Totally unacceptable! It should not matter at all when I got the car! I rented it for a specific days...it was assigned to me! If I wouldn't have picked it up at all, I wouldn't have been charged a penalty! So why was I almost charged double when I was just one day late? The young man at the Budget counter told me it was very unusual to be charged such a large amount, but there was nothing he could do about it. It was difficult to communicate with him since I don't speak French. I will fight this last payment with my credit card company. "
" See below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GYOENGYIKE - 21 September 2018
" The car was good, as described the incompetence of the airport staff and their pushiness was very annoying. They don't check the car with you as they do at other rental companies "
" Extremely long wait to pick up the car, the staff was pushing other customers for extra insurance for a high daily fee. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAINT JEAN D'ANGELY, FR - Reviewed by MICHAEL - 21 September 2018
" The procedure was very simple, pricing competitive. Fortunately I took out super cover for refundable excess. I reported the incident on your website on the day of drop off. Other than an automated response I have received no communication from yourselves, however it was only a few days ago. "
" Slight damage to car on return. I was given a form in french to sign acknowledging the damage. When I left I was given a carbon copy of this form which was in English. when I read this form I should have been shown a matrix showing the amount estimated to repair the damage. The damage which was very minor, just a scuffed alloy. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RICHARD - 20 September 2018
" overall a good competitive price nice car and no haassle "
" good experience everything ready when I arrived staff friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BLANKA - 20 September 2018
" Not satsffied et all. "
" The pickup address was wrong. I was searching for two hours. The staff was not polite. I wanted to extend the rent a car, but they did not answered on a phone, they did not response my email. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAEN, FR - Reviewed by LAWRENCE - 20 September 2018
" none "
" Office was closed for 2 hours in middle of day when we arrived. Caused significant delay in our plans. Dash light indicated that Air bag needed servicing. Did not notice until down the road. Felt uncomfortable driving after I noticed that. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PARIS, FR - Reviewed by FRANCK - 20 September 2018
" Nothing more "
" The car was great V90 but really dirty and the washing fluid tank was empty I had to refill it myself "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
GENEVA, FR - Reviewed by SERGE - 19 September 2018
" Smooth and flawless rental procedure,.. in keeping with promises ! Thank you. "
" At checking time, counter was understaffed, i.e. creating a waiting time of 45 min. ...! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CECILE - 19 September 2018
" One word great ! "
" One word great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by ANA MARIA - 19 September 2018
" No comments "
" Overall good experience, but they just made an additional charge on my credit card and i don't know the reason "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by VAIDAS - 18 September 2018
" Hello, The employee of company „UAB Statybu birza" Vaidas Kaciusis was rented a car through your system for period from 2018-09-05 to 2018-09-12. We would like to receive an invoice for the service. The invoice is requared for the name of the company: The buyer: VAIDAS KACIUSIS UAB STATYBU BIRZA Adress: Zalgirio g. 108-210, Vilnius, Lithuania Reg. No. : 125588683 VAT code LT255886811 Please send the invoice to e-mail vaidas@lsb.lt and vkaciusis@gmail.com Our order number: Auto Europe voucher number EU14957552-1 / SIXT reservation number 9866018069 "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by ZACHARY - 17 September 2018
" It was incredibly easy, affordable, and pleasant. "
" Employees were courteous and speedy in their assistance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROY - 17 September 2018
" All was great "
" I'm very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEPHEN - 16 September 2018
" Great car and great service "
" Great car; great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FRANCOIN - 16 September 2018
" Hi, please explain the second amount deducted from my credit card. I paid for my rental upfront - on the 10th, and yet there was a second payment on the 12th, after my return. Car returned in exactly the same condition it was rented in and petrol at agreed level - as per the paperwork. There was nothing noted from the agent on return, so I demand to know ASAP why there is another fee. Regards Francoin "
" Hi, please explain the second amount deducted from my credit card. I paid for my rental upfront - on the 10th, and yet there was a second payment on the 12th, after my return. Car returned in exactly the same condition it was rented in and petrol at agreed level - as per the paperwork. There was nothing noted from the agent on return, so I demand to know ASAP why there is another fee. Regards Francoin "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 2
MONTELIMAR, FR - Reviewed by MALCOLM - 16 September 2018
" Thnakyou "
" The Kaptur is an excellent and economical car for touring. Staff in Montelimar very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NIMES, FR - Reviewed by CYRILLE - 14 September 2018
" Nothing to add "
" Excellent experience with Europcar Nîmes from the start to the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VALERIE - 14 September 2018
" Great car "
" Excellent support at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUIMPER, FR - Reviewed by ENDRI - 14 September 2018
" An enjoyable and smooth renting experience. I will use autoeurope and europcar everytime from now on. "
" Easy to pick up and return dhe car! Enjoyed all the journey without any problems! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by ARIE - 13 September 2018
" OK "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by TOMAS - 13 September 2018
" The experience was good, not great for all the comments who i descrived before. Thanks "
" They offer a car who don t have. they didn t went with us to show the car and the conditions. The drop off was fast, but we don t have yet a confirmation of the company who said "yes we receive the car" the worker didn t sign nothing to give a receipt of the car for us. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TINA - 13 September 2018
" Good platform, easy booking process. "
" Good experience, would book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by ALVARO - 12 September 2018
" Excellent experience! "
" Excellent experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by SOPHIE - 12 September 2018
" Great overall. "
" The only thing I find annoying is them trying to sell me extra insurance for 120€ when I arrived at The Gold Car desk and making me feel bad for not paying for it (I had paid for extra insurance anyway on the Auto Europe website, it just meant I had to claim the money back rather than having it paid for upfront by Goldcar) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by SADEK - 12 September 2018
" Great Experience ! "
" Great and flexible company "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCE, FR - Reviewed by ANNE MARIE - 10 September 2018
" The quote I got was unbeatable & I am very happy having trusted Auto Europe! "
" All went very well! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KIM - 09 September 2018
" At the check-in I noticed an option regarding fuel (98 EUR) that was marked accepted. I had not. I asked about it. The reply was that it was purely optional. If the car would be returned with a full fuel tank the amount would not be charged. I was incredulous, but she persisted so I accepted. We went to great lengths to ensure the fuel tank was full when we returned it. However, coming home, I found out the amount of 98 EUR was still charged from my credit card. I find this quasi fraudulent and I need the money returned asap. Can you confirm this? Thank you! "
" At the check-in I noticed an option regarding fuel (98 EUR) that was marked accepted. I had not. I asked about it. The reply was that it was purely optional. If the car would be returned with a full fuel tank the amount would not be charged. I was incredulous, but she persisted so I accepted. We went to great lengths to ensure the fuel tank was full when we returned it. However, coming home, I found out the amount of 98 EUR was still charged from my credit card. I find this quasi fraudulent and I need the money returned asap. Can you confirm this? Thank you! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MARSEILLE, FR - Reviewed by ADEL - 09 September 2018
" It was simple and fast, just an hour before the pickup, I didn't yet book my car. Thank you Auto Europe. "
" Enterprise employees were friendly, professional and had work ethic. After the upgrade they proposed me I was very satisfied of everything. Thank you Entreprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by FABIENNE - 09 September 2018
" Good rates "
" Very good service. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SHANE - 09 September 2018
" NA "
" It was not clear to me at the time of booking that insurance was not included. I would have no problem with knowing the costs up front and paying for it but it was a surprise when I got to the airport. Or at least make it clear that insurance is not included. Otherwise, it was a good service! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by CHARLES - 06 September 2018
" See comments above "
" My reservation (Number 1084622201) stated my price as €55.97. The charge came through as US$101.33, an exchange rate of 1.81. When I made the initial reservation I made a mistake and reserved the wrong date. When I corrected the reservation, I was credited less than half of what I had paid ($49.16 credit on a $113.65 charge). "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TIMO - 06 September 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ERNO - 06 September 2018
" My car was paid upfront by my friend. Now my card has been charged 145,75€ for a reason I don´t understand?!?! And there is another 53,53€ freezed from my card over three days after the drop-off. I sent an email to you yeasterday about this and nobody has answered!! I didn´t have time to refuel the car so I understand I have to pay for the gas. But it doesn´t explain all this. This feels and looks like a scam to me!! "
" My car was paid upfront by my friend. Now my card has been charged 145,75€ for a reason I don´t understand?!?! And there is another 53,53€ freezed from my card over three days after the drop-off. I sent an email to you yeasterday about this and nobody has answered!! I didn´t have time to refuel the car so I understand I have to pay for the gas. But it doesn´t explain all this. This feels and looks like a scam to me!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 6
NANTES, FR - Reviewed by LACHAND - 06 September 2018
" Excellent "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by IONELA OLIMPIA - 05 September 2018
" none "
" Location difficult to be found Access gate for drop-off not clear explained "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NICE, FR - Reviewed by KARL-ERIK - 05 September 2018
" No trust in that company. "
" I was told clearly by Interrent staff that the 900€ deposit will be returned in 48 hours. They failed to do that. I returned the car at Aug 30. Today, on the 5th of Sept - still no money. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BONIFACIO, FR - Reviewed by YULIAN - 04 September 2018
" Super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DIONYSIOS - 04 September 2018
" It was indeed absolutely "
" That was very nice and comfort to collaborate with you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PAULO - 04 September 2018
" Nothing to report. Everything was according to expectation "
" Always my favorite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - 03 September 2018
" This was the worst customer experience I have ever experienced. I was there with four kids age 2 to 10 and my wive and Sixt refused to give us our card even though I had a valid credit card with which I rented a car the with Hertz and we had offered all other forms of payment. It was 11 pm and we had to get to our holiday house with our four kids. The Sixt team was totally unhelpful, When my wife out of desperation started yelling at them they even called the police. It was just incredible. "
" Sixt refused to give me the car even though I had a valid card which they could not accept without code and was also prepared to pay them in cash via EC card or credit card of my partner. In the end I had to book a new car with Hertz where my credit card worked perfectly fine. I had to pay 1500 instead of 1000 Euro I had paid you already for the Sixt car. If I do not hear back from you by end of this week 7 September and you confirm that you have paid me back my money and the 500 Euro I had to pay more to get a ca I will take legal action. I am a lawyer and don't like to go to court in my private life but this is totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by GABRIEL - 02 September 2018
" _ "
" - "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by RAMI - 02 September 2018
" great "
" great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NICE, FR - Reviewed by RALUCA ECATERINA - 02 September 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DIJON, FR - Reviewed by WAYNE - 01 September 2018
" Very efficient, a job well done will be back thanks. "
" Good car and great service thank you very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MANOJ - 01 September 2018
" Excellent- I would recommend without hesitation. "
" Excellent service. Quick return. Long wait to pick up car though- more counters would be useful during busy times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NORMAN - 01 September 2018
" Overall AutoEurope was easy to use, but the car that was booked was not available. "
" They were very busy at the time of pickup. It took over 1 hr to be checked in and they didn't have the car I rented available. They were apologetic and credited the difference at the time of drop off, but it was very inconvenient. If they know that Sunday mornings are busy, which I was told, then they should staff extra for that time period, especially at such a busy location. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by ELIANE - 01 September 2018
" very easy service "
" Very easy service and quality cars "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LYON, FR - Reviewed by PUNEET - 01 September 2018
" Great company and got me a very good deal. "
" Absolutely...seem less. Everything was with the car rental company when I reached there and I quickly had the car! Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ETIENNE - 31 August 2018
" I would definitely use Auto Europe again, it's a good search engine, with good service. "
" The car was of an older model, which is quite rare when renting a car. For example, the A/C only worked properly at full power, which made a lot of noise. The GPS/navigation screen was very small. The car had very little accelerating power. Overall it was decent, and a good price, but not a great car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by HOLGER - 31 August 2018
" The experience is ongoing, see my complaint above. We will see, how Autoeurope reacts on our complaint. Up to now, Autoerurope was ok. What I missed, is a hint in advance, that waiting times like this could occur at Nice Airport and a proposal, how I could have had Access to a fast lane, which I would choose next time, if any possible. "
" Please Forward this complaint to the teamleader of AVIS-BUDGET at Nice Airport: I have never experienced such a ignorance of the customer like at this Counter. Although there were only 5 People in front of me in the Queue, I had to wait for almost 2 hours (4:00 pm - 6:00) to get to the Counter. It was incredible slow and the staff at the 4 Counters ha been reduced until my waiting time from 4 to 2. Although People have been waiting for more than an hour, the staff closed the Counter with an attitude of complete indifference. Their working day was over and they had no understanding for the disbelief of the waiting customers. You could observe the whole staff working at all Counters and the working attitude was really very relaxed and slow: they didn't hurry up at all, even when moving to the Printer and back. As if the customers were not there. The female teamleader had an express Counter, but was not always there and didn't Support the Team enough. There was no Information given to the customers about the expected waiting time, no excuse, nothing. When I was at the Counter, I had to encourage the teamleader to communicate to the customer and she answered, that this could be a good idea (yeah!). There is a double Counter AVIS and BUDGET at Nice, but the customer has difficulties to see, which Queue is for what. A mere printed sign can be easily overseen. The car itself has not well enough been cleaned up in the interior: We found rests of candle wax at the dashbord. We hope, that someone reads that and excuses this behaviour and offers us something for compensation. Otherwhise I will not again book AVIS-BUDGET. Thank you, Kind regards Holger Hainke "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BIARRITZ, FR - Reviewed by DANIELLE - 31 August 2018
" Car was clean and just what we needed. "
" Easy rental process. Pick up and drop off was easy enough - the airport is small so. The staff was friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by DONNCHA - 30 August 2018
" Excellent service. "
" There was no one present when we arrived. We had to wait 15-20 minutes for someone to arrive and arrange our vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by OANA - 29 August 2018
" I am disappointed because on your site was written that I had to put a deposit of 110 euro + the estimated cost of the rental, but in fact I had to put a deposit of 800 eur "
" we had to wait 2 hours in line for our car, they didn't explain all amount charged correctly and at the drop-off they did not open till 8:06 although they were supposed to open at 8 and I had a plane to catch. I left the key in the drop-off box, now it's been 3 days and I have no word from them, and they don't answer phone calls "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ROUEN, FR - Reviewed by CHRISTINE - 28 August 2018
" Easy, efficient. "
" Easy, friendly and efficient. The car wasn't as clean as it could have been, was full of sand when I picked it up, but minor detail. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LYON, FR - Reviewed by WILLIAM - 28 August 2018
" Great experience overall. They even offered us a different car that already had a sticker that we would have had to buy in Switzerland. We only paid a little more then for an upgraded car and didn't have to worry about the hassle of getting the sticker! "
" Very fast, polite and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by VLADISLAV - 27 August 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MIHAI - 27 August 2018
" I rent a car from Europcar. I saw on the voucher Auto Europe's name but I don't know what services they provided. "
" Friendly staff and gentle. Easy way to pick up and drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by GRAEME - 26 August 2018
" See above. Problem with Pre pay via autoeurope is that if you are unhappy when collecting the car, there is nothing you can do...like refusing to pay as payment already taken. I find it crazy that the car hire company had cancelled our booking despite only being a few hours late and having already paid! "
" Due to late flight. We were told we were too late to pick up car..we were approx 2.30 late. Then told only car available was a class below our booking. Then given old twingo with 60000 km on clock and lots of slight damage. I was told not to worry about the damage as there was too much to annotate on contract. I felt very uncomfortable with this but was told to take it or leave it. We needed the car so we took it but was very difficult to fit luggage in due size of car. Attitude of counter and other staff was very poor. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PARIS, FR - Reviewed by EDMUND - 26 August 2018
" Everything was good from start to finish, but you have deducted 1000AUD from my account. Could I have an explanation please as I only went over the mileage by 400 kilometres "
" Everything was good from start to finish, but you have deducted 1000AUD from my account, could I have an explanation please, as I only went over the mileage by 400 Kilometres "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOSEPH - 25 August 2018
" vehicle could have been in a better condition "
" The vechicle was full of scratches and dents. Seemed like it was comming from a war zone!!! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NICE, FR - Reviewed by ROMAN - 25 August 2018
" Everything was great, though some points to fix: - quite long deposit return period (4 days after drop-off and still no return) - there were 3 damages on vechicle, which were not initially marked in documents - though it was easy to fix it after puck-up. "
" Pleasant staff, quick service, convenient location - good experience in general, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by EDWARD PAUL - 24 August 2018
" Very satisfied with everything; but if I were to mention something, it would be that we were given a PETROL 7 seater. This means that we spent quite a bit on fuel costs, as compared to a diesel van. "
" Persons at the desk were efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BEAUVAIS, FR - Reviewed by DESISLAV - 24 August 2018
" Quick search. Best prices. "
" First time renting a car through Budget. Very cooperative staff. New cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEORGIOS - 23 August 2018
" Delay at the counter "
" Very likely "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SERGE - 23 August 2018
" The general experience of picking up / driving / dropping off etc was very smooth and easy. The car was in great condition and we couldn't have hoped for a better service "
" I sent an email yesterday regarding my deposit and the issue of having paid twice accidentally. Once by my girlfriend (Michelle Scicluna) upon booking online, and once by me at the office in Marseille Airport. We would just like to have piece of mind that one of the payments would be returned along with the deposit. Thank you very much "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CARLOS - 22 August 2018
" Excelent, from the beginnning to the end. "
" Excelent, from the beginnning to the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by LUCY - 22 August 2018
" It is not that easy to find the way back at drop off! I drove around twice, and was then told I had parked in the wrong place. I was also told that the car was "not clean" when all it turned out to be was a tissue that my daughter had dropped on the backseat by mistake. "
" There was a very long queue on arriving at Ajaccio airport. It took a long time to pick up the keys, and there was nowhere to wait other than in direct heat with all our luggage and family. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NICE, FR - Reviewed by ISABELLE - 22 August 2018
" Good but not excellent "
" Good but not excellent when picking up the car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MANUEL - 21 August 2018
" For the rest, it was OK "
" Everything was fine in general. Points to improve are the next: - We were a little bit pushed to get the daily insurance fee in case of scratches - The car was without the baby seat installed. I had to install it manually (I was not familiar with this system, without isofix) and the staff did not help me to install it. They said it was not their responsability. For the rest, the staff interactions were OK. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CALVI, FR - Reviewed by LUCAS - 21 August 2018
" Everything went pretty well, except 2 things: 1 - The counter people did not speak English, luckily I had a French speaking person with me so it went well, but it could have been a lot worse. 2 - I received an INVOICE in my email of € 148.99 from Europcar (resa.europcarcorse@orange.fr) which I have no idea what it is about. I have called the counter desk at Calvi where I picked the car up, but no response or explanation yet. I would like to confirm that this is not a misunderstanding and I can ignore this invoice since I have already paid € 79 for drop off tax (at the counter in Calvi) plus the € 257.65 both via Credit card. Appreciate a feedback on this topic to make sure is all cleared out. Thank you "
" comments below "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by TAMAS - 21 August 2018
" It was ok "
" The pick-up and drop-off wasn't quite flawless, I had to wait quite an amount of time before the counter personnel (only 1 for Avis and Budget sadly) got to process all the people. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HANI - 20 August 2018
" Very good, car was in good condition, and operated as expected. "
" Staff was proffessional and service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by NELSON - 18 August 2018
" Difficult to find return location. Instructions should have been provided. "
" Rental experience fine. We chose to drop off at a different location than we picked up. AVIS did not give us any directions to the drop off location. It was extremely difficult to find. It would be an improvement to provide some instructions on how to get to the drop location( or a picture of the location - signage is so small it is easily missed on the crowded street while driving by.). Also employees were not wearing the uniform shown in the pickup location "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AIX EN PROVENCE, FR - Reviewed by MARIE-JEANNE - 18 August 2018
" Tarifs intéressants. Bonne expérience pour cette location. "
" Accueil charmant et efficace. Nous avons reçu un véhicule de catégorie supérieure, retour rapide et toujours aussi efficace. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASTIA, FR - Reviewed by JOERI - 16 August 2018
" Booking though Auto Europe has been a smooth experience all the way. "
" Upon pick-up of the vehicle, the vehicle had to be inspected for pre-existing damage. This had to be done in the dark, outside, while the car was still wet. This made this inspection particularly difficult. At the same time, this inspection also showed quite a lot of pre-existing damage to the car. So it turned out to be essential. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by AMER - 16 August 2018
" Bad experience would but recommend inter rent "
" The counter staff were not friendly. They are unaware of the processes and in this particular incident the keys were locked in the car and I was instructed to tow the car to the airport and would be charged 250 euros. They claimed that a duplicate key was not available and were unable to estimate how long it would take to have my personal belongings including my luggage to be removed from the car. It took over two hours to figure out a solution and by contacting the tow truck driver they were able to open the vehicle on location . Terrible staff, rude and ignorant . "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by ANDREW - 16 August 2018
" No problems at all. "
" Friendly and pleasant staff. Good car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VASYA - 16 August 2018
" Very good! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TUDOR - 16 August 2018
" Very good service! "
" Very good service . The only inconvenience was picking up and dropping off the car at a terminal other than where we arrived / departed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by PIERRE-HENRI - 15 August 2018
" All was very smooth. Higly recommend "
" All was very smooth. Higly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SEBASTIAN - 15 August 2018
" I have been a regular client of your service and believe I will nos use it again, unless I receive an apology and a refund. My reclamation at the European Commission of Consumer Protection is already on its way. "
" I rented a car and payed it before hand. many weeks later I arrived at the counter and they didnt give me the car because I dont have a credit card of my own. I was with my wife, her credit card and ID. I believe that it can not happen at this point that such laws are not strictly advised at the moment of paying for the service. If I would have know this before I wouldnt have rented the vehicle. Also, I believe I believe I will not get a refund. The person at the desk in AVIS did not speak English well enough to explain most of the things, which I find strange in an international company that deals with foreigners on a daily basis. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AVIGNON, FR - Reviewed by ZOE - 15 August 2018
" Dependent on the outcome of our query - Anna, the Autocar member of staff who answered my query, was very understanding and helpful. If they are able to resolve this query I will be satisfied, if not, I will feel we have been exploited and certainly will not be recommending them. "
" When checking out the car, we pointed out a scratch on the bumper which the member of staff said was fine and did not need to be noted because of its size and position on the bumper. When checking it back in, another member of staff marked it on a diagram and tried to charge us for it. We explained her colleague's reasoning and, after applying some polish, she tore up the diagram and said it was fine, no charge. After returning home we were therefore horrified to see that £103 had been deducted from our deposit with no explanation! I have contacted Autocar and they are investigating. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ST. TROPEZ, FR - Reviewed by GORDON KERR - 14 August 2018
" ALL GOOD THANKYOU "
" AII WAS GOOD (APART FROM THE TRAFFIC!!!) VERY HAPPY WITH EVERYTHING "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARTEN - 13 August 2018
" We had to wait 2 hours to collect the car at the Avis desk from Auto Europe. This means it was faster to fly to Marseille as to collect a car that was booked for a certain timeslot. This is unacceptable. "
" We had to wait 2 hours to collect the car. This means it was faster to fly to Marseille as to collect a car that was booked for a certain timeslot. This is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by ANDREY - 13 August 2018
" OK. "
" I was given rent a car in which the air conditioner did not work. It was discovered by me only the next day of rental. But I didn't have free time to replace the car or repair the AC. The lack of a functioning air conditioner seriously marred my journey. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MARSEILLE, FR - Reviewed by OLEKSANDR - 13 August 2018
" It is difficult sometimes to communicate with agents because they do not want to decide issues by email only by phone. A call from another country is expensive and for me is more comfortable to write than speak in foreign language. "
" All was OK. I have only one problem question. My deposit (760 EURO) still unblocked although I returned the car to the rent company on August 9th. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NICE, FR - Reviewed by DENYS - 13 August 2018
" Very quick, easy to use. No problems, very happy! "
" Fantastic experience, got an even better offer for insurance at the desk. Quick queue, incredibly polite staff. Will be using Goldcar from now on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SOHEILA - 12 August 2018
" See above "
" We never picked up the car! Got a call from agency that they did not have any! . Also I called to verify before hand an English speaking woman was very rude and said she can not find my reservation. Called again and spoke with someone else & they found my reservation. I have also sent email about the refund and have not gotten anything back from you guys! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MULHOUSE, FR - Reviewed by NATHAN - 12 August 2018
" ordered a car range C and got range B "
" ordered a car range C and got range B "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PARIS, FR - Reviewed by DIDIER - 12 August 2018
" The lowest price but a car not so clean and very restricted hours "
" Enable to take the car half an hour before expected ! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VALERIE - 11 August 2018
" Good value "
" Return instructions were unclear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ROB - 11 August 2018
" Just very satisfied "
" Just very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARNE LA VALLEE, FR - Reviewed by JOSEPH - 09 August 2018
" very satisfied "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by YUVARAJ - 09 August 2018
" Experience was good. "
" The counter staff and staff that handed me the car were polite and helpful which is good. The car was clean and met our requirements. However, when we had to drop of the car, we were told a staff will be available to pick it up but when we arrived there was nobody so we had to look for the drop of box on our own. Would be better if clearer instructions was provided from the start. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PARIS, FR - Reviewed by THOMAS - 09 August 2018
" see above "
" The gas tank was not fully loaded at the delivery of the car (and I only noticed 2 km into my journey, and I had no time to get back to the station to clear the matter) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by KEVIN - 09 August 2018
" See above comments "
" Employees were great. USB port as well as lighter plug did not work. We previously has a Renault and so happy! This car had horrible gas mileage and very slow pickup. Both vehicles were 4 cylinders. Can't believe I was unhappy with a toyota...as I've owned one or two for the last 20 years! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGERAC, FR - Reviewed by ANTHONY - 08 August 2018
" Forget the auto fill above, I think I may have been over charged at Frankfurt as there was no second driver. This may or may not be correct but I shall check when I have my new home up and running - this may take a few weeks. Perhaps you could check on this as well and come back to my. Meanwhile, the hybrid Toyota was surprisingly very good. Thanks for the upgrade! "
" As below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by CLIFFORD - 07 August 2018
" Auto Europe should have told me about construction works at Rennes and how to find the new Europcar office. This wasted an hour and caused me and my wife a lot of stress on a very hot day. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by EVGENII - 07 August 2018
" I had no problems with car rent, everything was exactly as I booked "
" everything was smooth, car is new and Budget offered me choice of cars of same price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GARY - 06 August 2018
" Long line to wait to get car. "
" The car jerks when starting. Brakes tend to lock up. Low power. Weak AC. Drifts in the road at higher speeds "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BORDEAUX, FR - Reviewed by PHILIPPE - 06 August 2018
" Ok, no problems this time "
" Ok, no problems this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BOGDAN FELIX - 05 August 2018
" More details should be written for each car-rent company ... "
" Dirty car at pick - up. Hard location to find. Gas was 75% full at pick-up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROUEN, FR - Reviewed by RICHARD - 05 August 2018
" Excellent rental in all. The rental agent showed us in detail in how to exit the Gare and return a different route since there was so much construction in Rouen. "
" Excellent rental in all. The rental agent showed us in detail in how to exit the Gare and return a different route since there was so much construction in Rouen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by ROAR - 04 August 2018
" Very satisfied "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VYTAUTAS - 03 August 2018
" Girl in the office booked 900€ deposit instead of 100€, and the guy who took the car was a bit strange "
" Lasy guy on drop-of. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KERRI - 02 August 2018
" Hi, all was ok, few points: 1. i never received contract as counter staff said it will comes to my emial - info@reketi.ee . Never received. 2. Budget debited 71 eur , today is august 2, still debited... R, kerri ulp "
" Hi, all was ok, few points: 1. i never received contract as counter staff said it will comes to my emial - info@reketi.ee . Never received. 2. Budget debited 71 eur , today is august 2, still debited... R, kerri ulp "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by KONSTANTINOS - 02 August 2018
" Great staff, good car, affordable prices "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANNA - 02 August 2018
" Overall it was a positive experience. "
" The staff at the counter couldn't clarify the insurance I chose through your website with a partner and told me that I didn't have insurance at all while on the voucher it said that I had super cover. It was confusing. From day 1 the pressure of the bands was low so I had to fix it myself and there was a problem with music as it switched off automatically all the time, but this was unfixable and irritating. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by JOEL - 01 August 2018
" It is a good service to get a good price. Only challenge is now dealing with a discrepancy on the final bill with Hertz. "
" Everything was good except I have discrepancy in the final bill and trying to resolve. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CALAIS, FR - Reviewed by LAWRENCE - 01 August 2018
" Would not rent at this location again given difficulty in picking up "
" Hugely inconvenient not having counter at ferry terminal "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTON - 31 July 2018
" - "
" I had to spend in a queue 2 hours to pick-up my car. The funny thing is, when I finally got the keys there were still a 2 hours queue behind me... Unacceptable service. My advice - avoid Hertz/Thrifty "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by KONSTANTINOS - 30 July 2018
" Very nice "
" Very nice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTPELLIER, FR - Reviewed by HOLGER - 30 July 2018
" All good "
" Derating in Codition because of: - Car not cleaned: dust outside, some rubbish from previous user inside - Navigation System sometimes incorrect, but car brand new. Just 1200km! - Motor weak "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by DAVID - 30 July 2018
" There were no hidden charges - usually compulsory insurance charges, as we experienced with Goldcar in Barcelona. We chose an Auto Europe deal with Super Cover, which Hertz accepted. It was not clear at the time that the additional insurance was an Auto Europe policy. We made sure to fill the petrol tank before returning the car, so no extra charges there. "
" There was a long wait, due to the arrival of several flights within a short time. However, it was nice that there were no hidden charges - usually compulsory insurance charges, as we experienced with Goldcar in Barcelona. We chose an Auto Europe deal with Super Cover, which Hertz accepted. It was not clear at the time that the additional insurance was an Auto Europe policy. We made sure to fill the petrol tank before returning the car, so no extra charges there. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ART?RAS - 30 July 2018
" Thank, you good work:) "
" Superior "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BIN - 30 July 2018
" The service is good and effective. "
" I used to rent car from Eurcar, but from now on I would prefer Bedget, very good service anyway "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by CHRISTIAN - 29 July 2018
" car ready. Very courteous personnel. Car ready for request. "
" quick and fast, the car was ready to go to Switzerland. Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by TEODOR - 29 July 2018
" It was an awful experience with InteRent in Nice airport, France: 1. They consider Monaco to be a foreign country, and I had to pay for the authorisation to go there. This is very strange, in the condiditions that there is the same insurance system (France and Monaco). It was the same for Italy. 2. For the authorization to go in Monaco, they were applying the strangest system: the total rental period one. I was at their desk, in Nice airport, on the 5th day, asking for authorization to go in Monaco, just for 1 day, but they forced me to pay even for the other 4 past days that I didn't travel anywhere except Nice, and the 3 following days, that I was not travelling to Monaco, at all. I insisted that it's not normal to charge me for an 8 day authorization. I stated that this was theft, but they were not impressed at all. At the end of the discussions I accepted to be robbed 80 euro, so I wouldn't ruin the vacations for my familly, waiting outside under the sun. 3. At the counter, in the moment of pick up, they tried to make me pay extra money, at any cost, stating that the contract I dealt with Auto Europe, was not enough. Extra protection that I paid to Auto Europe was not effective for them and tried to make me deal new terms, their terms, and pay an extra deposit. Definitively I don't recommend to rent from them. They only care about putting their hand in your pocket and state that those are their Terms, logical or not. At least, the staff was polite, even being put in very difficult position by the company rules. "
" It was an awful experience with InteRent in Nice airport, France: 1. They consider Monaco to be a foreign country, and I had to pay for the authorisation to go there. This is very strange, in the condiditions that there is the same insurance system (France and Monaco). It was the same for Italy. 2. For the authorization to go in Monaco, they were applying the strangest system: the total rental period one. I was at their desk, in Nice airport, on the 5th day, asking for authorization to go in Monaco, just for 1 day, but they forced me to pay even for the other 4 past days that I didn't travel anywhere except Nice, and the 3 following days, that I was not travelling to Monaco, at all. I insisted that it's not normal to charge me for an 8 day authorization. I stated that this was theft, but they were not impressed at all. At the end of the discussions I accepted to be robbed 80 euro, so I wouldn't ruin the vacations for my familly, waiting outside under the sun. 3. At the counter, in the moment of pick up, they tried to make me pay extra money, at any cost, stating that the contract I dealt with Auto Europe, was not enough. Extra protection that I paid to Auto Europe was not effective for them and tried to make me deal new terms, their terms, and pay an extra deposit. Definitively I don't recommend to rent from them. They only care about putting their hand in your pocket and state that those are their Terms, logical or not. At least, the staff was polite, even being put in very difficult position by the company rules. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PARIS, FR - Reviewed by BENOIT - 29 July 2018
" alamo/enterprise very good rental car company "
" very good staff ,fast delivery "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by RAMON - 28 July 2018
" Selecting the car online and all the communication was very good. "
" Picking up the car was very time-consuming. Even with entering all the data on their website upfront. At the counter they tried to upgrade us to another car, since the one we rented was still in the garage. At the same rate I don't have an issue with that, but the suggested upgrade was almost 400 euro. We decided to stick with the car we selected upfront. I got the impression the lady was not really pleased and started a discussion in French about us, assuming I would not understand this. However working for a French company I do partly understand the French language. Then there was the assurance part. I have now decided to upgrade my own travel insurance so I don't have this issue anymore. At the counter the made a deposit to my creditcard of 670 euro. I had already paid Autoeurope 822 euro and the total at Europecar was 1116 euro. However instead of 294 euro Europecar charged 364 euro to my creditcard, which is 70 euro too much! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by CLIFFORD - 28 July 2018
" The Ford is not as nice to drive as the other small cars we've hired, and the price was significantly more "
" Sixt is fine "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PIERRELATTE, FR - Reviewed by TERESE - 27 July 2018
" In my experience, when a car size is requested and it is not available, I am upgraded to the next size up, not down!!! My husband is 6feet 2inches tall. he had great difficulty getting in and out of the FIAT 500 :( "
" I requested a "B" compact car and got an "A" sized Fiat 500. THE CAR HAD NO ROOF!!! It only has a piece of roof glass covering our heads in the very hot summer sun!!! I was not aware of this when I first started driving the vehicle. I thought the sun roof was simply open. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NICE, FR - Reviewed by KALOYAN - 27 July 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHRISTAKIS - 27 July 2018
" I ALWAYS HAVE THE BEST PRICES AND SERVICE "
" I am quite sarisfied with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DANY - 27 July 2018
" Very good service "
" It was impeccable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTOPHE - 26 July 2018
" It was my first and last with triffty "
" very bad experience. Staff was horrible and car in poor condition "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by URMAS - 26 July 2018
" Have been using AutoEurope since 2008 and never had any issues with them. Thumbs up! "
" Although I had purchased full insurance with refundable excess from AutoEurope the counter staff strongly claimed that it's not valid and no other company can sell full insurance to their cars. Budget staff tried quite aggressively to sell additional insurance and it ruined the experience. Also I had reservation for Citroen C3 or similar but Budget claimed that for C3 I need to pay for the upgrade (which I eventually did although I didn't fully understand why). "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DMITRY - 25 July 2018
" -- "
" -- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MIRAN - 25 July 2018
" good price good servis "
" I'm satisfied with all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by ARTEM - 25 July 2018
" Autoeurope experience was good "
" - the counter staff was a bit absent-minded: the paperwork went slow, they forgot to put the contract into the envelope but nevertheless tried to sell an extra "assistance" on top of pre-paid CDW - when picking up a ca, it is not easy to find a specific numbered spot in the airport's huge parking. A simple schema with directions next to the counter would help a lot. - the booking paper says "proceed to Europcar's counter in the airport". Yes, these guys will redirect you to the right place, but why? - the car was almost out of water for the screen wiper - had to refill on my own "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by BENEDICT - 25 July 2018
" All good as ever. "
" Scare tactics to buy additional insurance despite having bought fully comp through auto-europe in advance. ('that insurance doesn't work', 'there will be lots of paperwork and inconvenience for you' etc.) Just hold your ground. Then then tank was only half-full on collection - don't forget to check! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by BRJANN - 25 July 2018
" No thank you. "
" I booked a Passad or similar sized vehicle, but the only vehicle I was offered once I arrived was a Mercedes that, although a good vehicle in general, is much smaller than a Passad. The seats in the back were much more cramped, both in regards to leg space and head space. In fact, an adult male passenger in the back could not keep his head straight up as he drove, making the journey in your car utterly miserable to him. It is, frankly, an absolute travesty to sell me a Passad or equivalent and then give me a car that should be at least one size category lower in your selection. This is nothing less than a scam, like ordering a 300 gram steak off a menu and getting 100 grams of meat and 200 grams of uneatable sinew and fat. I will not be booking a car with Budget again, nor will I recommend the company to friends or family. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PARIS, FR - Reviewed by ALEXANDER - 25 July 2018
" Everything is OK except that is was a bit hard to find the ALAMO office in CDG Paris airport, as well as drop-off place in Geneva Airport (French side). It would be very helpful if customers could get the detailed instructions how to get those places, because there was a seriouse lack of signage in those places. And I spent a lot of time to find it. "
" Everything is OK except that is was a bit hard to find the ALAMO office in CDG Paris airport, as well as drop-off place in Geneva Airport. It would be very helpful if customers could get the detailed instructions how to get those places, because there was a seriouse lack of signage in those places. And I spent a lot of time to find it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LYON, FR - Reviewed by OLIVIER - 25 July 2018
" Efficient as always. "
" Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by HALUK - 24 July 2018
" Very unsatisfied "
" The car was very old and not in a good situation. It was not washed, was very dirty inside and out. Windshield wiper water tank was empty. Staff was slow, demotivated. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by TORBEN - 24 July 2018
" 1 "
" Very smooth process both when we picked up the car and for the drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JEREMY - 24 July 2018
" No problems with AutoEurope although I sense Europcar do not like offering their double category upgrades for VIP Elite members unless the vehicle was booked on their site. "
" Can not fault Auto-Europe. Sadly despite being a VIP Elite member Europcar has to be one of the worst companies in terms of customers service. I think it has become very apparent that staff must receive commission from late returns, and charges incurred for not returning tank 100% full. The Peugeot 208 I received was also all dented and in terrible condition but then I suppose Was in France. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by GIDON - 24 July 2018
" Overall good "
" Overall good, but inefficient drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by TOM ELMER - 24 July 2018
" Fine "
" Somehow we paid 75 Euro more than expected "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MULHOUSE, FR - Reviewed by MARIJANA - 23 July 2018
" no hidden costs, the best offer "
" no hidden costs, the best offer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTIN - 23 July 2018
" very satisfied "
" always excellent brand new cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AUDRIUS - 23 July 2018
" We were all satisfied. "
" The car rental center needs information on where the KEDDY rental office is located. Or it should be indicated in the voucher to contact the EUROPCAR office, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PETER - 22 July 2018
" Very good overall. Will use again. "
" The car was not cheap, but the overall service made it very worthwhile. Will be using Enterprise again in my next trip. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MALENE - 22 July 2018
" Every time we book via auto Europe they try to sell additional insurance locally. Every time we are unsure if we are covered. "
" We did not receive the type of car that We had booked (compact SUV) and were told that they not have one until later in the Day. We asked for compensation but none was given. Furthermore they told us that we were not properly insured and that we should buy additional insurance of +200 eur. And that it would be a big hassle if the car was stolen and we did not take their insurance. We were told to complain about the car type not being available after the rental. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by RON - 22 July 2018
" As I wrote up here it was overall a bad experience. "
" The car I reserved wasn't waiting for me; and the drop off experience was the worst ever I had. Was impossible either to know where to leave the car or contact someone at any of Budget's desks. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FINBARR - 21 July 2018
" Very inefficient set up at Avis Marseille. Approx 2 hour delay at desk with too few agents serving "
" Very inefficient set up in Avis "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by JUSTIN - 21 July 2018
" AutoEurope made my car rental experience for my holiday affordable, safe and convenient. I was able to book a car with full coverage at an affordable price and I was able to ask AutoEurope numerous questions about renting a car on the phone and they were always very understanding and patient. Would definitely do it again. "
" Had an amazing experience with AutoEurope and Dollar car rental at Basel Airport. Dollar made sure I had the right car with the highway pass for Switzerland without an extra fee. The car I got only had 9000km on it. It smelled brand new. The car also came with a navigation system on it and I didn't have to pay extra for it. Was very happy with my experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHARLES - 21 July 2018
" Very important to explain to customer what time rental office closes... that is the rental company's responsibility "
" The booking I had was for pickup at 23:30 from Gare du nord Paris. I arrived at the counter 23:32... all lights were out and the staff were on their way out. Apparently they close at 23:30!As a customer, I should have been informed about office closure at 23:30. had to take two expensive taxis and pick up the car second day (counter staff on second day were friendly and helpful as usual, but the experience was already terrible). The cars are not very clean... typical of any car rental in Paris - but that's still not an excuse "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by DERK - 19 July 2018
" Very efficient same as above "
" Pick up very efficient. New car and speedy and friendly drop off . Very satisfied with Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HALUK - 19 July 2018
" runs very smooth and efficient "
" very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by JOHN - 18 July 2018
" Attentive staff made the pick-up and drop-off a very simple and pleasant experience. "
" Very professional and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by YLLI - 17 July 2018
" Due to health issue I had to cancel the booking 48hr before pickup. The Auto Europe website that I did my booking does not allow you to cancel. All my booking process was done from Canada, I was in France. I did not have a phone to call. I went 48hrs prior to the rental place, Hertz in Nice and they could not cancel. When I called Auto Europe 2 hours before pickup to cancel and the only answer I got was 'No refund'. Auto Europe Canada has on their website that if you cancel before pickup you are going to be charged only $75. Not for me. Auto Europe is not like other car rental websites in North America where cancellation process is convenient for the customer. Worst experience for me with a car rental company. Don't be fooled by what they said in their website regarding cancellation. It is not designed to work for the customer but for them. Have done several complains through their website but no answer at all. "
" In my case Auto Europe was the intermediary. I'm not happy at all with the rental experience from Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by TIMO OLAVI - 16 July 2018
" Good experience. However, in the counter I was sold extra insurance. I had scratches in the car and big amount of the money deposit was eventually held from my account. I would appreciate some kind of statement why this much money was taken and where was it used. Could you help me with this? "
" Good experience. However, in the counter I was sold extra insurance. I had scratches in the car and big amount of the money deposit was eventually held from my account. I would appreciate some kind of statement why this much money was taken and where was it used. Could you help me with this? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by PIERRE - 16 July 2018
" Great value for money. INTERENT have an odd way of dealing with damage as the renter is expected to take photos of any scratches etc before taking the car off the parking lot. They do not mark any damage that accumulates on the car. They also expect the renter to clean the car inside and outside before return (otherwise 14 Euro fine applies. "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AVIGNON, FR - Reviewed by BING LAN - 15 July 2018
" nill "
" good! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ELODI - 15 July 2018
" Very positive, the car was very good, everything went perfect with ALAMO "
" Very happy about alamo, very good service, quick and very proffesional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALESSANDRO - 15 July 2018
" Car in good condition , extremly difficult procedure for the drop off in C.D.G airport - Paris . It was indicated another terminal in my voucher and contract. "
" Invoicing is not transparent. I paid 448 euros for the rental and additional 166 euros at the drop off due to additional renting hours and gps that was provided as an extra cost. Checking my credit card movements I realize that I have been charged additional 35 + 35 Euros on 25/6/2018 . I am expecting details and explanation on this additional charge. Expecting reply on my mail address since it was impossible to contact you by phone on+498941207269. Thank you "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 9
PARIS, FR - Reviewed by EUGENE - 15 July 2018
" Booked a car 3 months in advance from South Africa and was impressed with entire experience. "
" Computers were offline and had to wait more than an hour with only 5 customers to serve. Three of the five costumers did not get the cars they booked including me. I did however get a good alternative car . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by SERGIU - 15 July 2018
" This was my first booking with autoeurope. Compared with the site I was previously using, it has more information, better selection and beter prices (especially for the insurance provided by Autoeurope to reduce excess to zero) "
" Dollar was in fact Hertz, since Dollar is a subsidiary of Hertz. I received a very new "legendary" car - Fiat 500 red - in very good condition, however not 100% cleaned. The Hertz service in Beauvais was a little slow but I was able to get the car in about 30 minutes. The price was excellent, considering that I booked only a few days in advance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by ALEX - 14 July 2018
" Booking with Autoeuropa ok. You're never quite sure if the vehicle you end up with is in the category you booked "
" Took a good 45-50 minutes when picking up the vehicle, not enough staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARCACHON, FR - Reviewed by LAURE - 14 July 2018
" wish the option to return the car to a different location would not cost so much! great staff in arcachon and BOD airport thank you! "
" wish the option to return the car to a different location would not cost so much! great staff in arcachon and BOD airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by GEOFFREY - 13 July 2018
" Once again, the Autoeurope experience was very good. We could phone and speak to someone who clarified the insurance situation. We have now had two rental companies that we would never use - Firefly and now Budget! "
" GPS not installed, had to do ourselves. No instructions on getting started (keyless entry problems - starting issues). No assistance whatsoever. Counter staff lied about insurance (stated car had NO insurance at all which is incorrect and necessitated a phone call to your office). Also high pressure to upgrade vehicle, which ended in a shouting match which took half an hour to hand over keys. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PARIS, FR - Reviewed by GUILLERMO - 12 July 2018
" It was not positive "
" I hired a peugeot 5008 or equivalent vehicle one month in advance and at the time of delivery and offered a smaller unit with lower cost. Finally, after losing an hour, I was able to pick up a larger vehicle than initially offered, but smaller and cheaper to hire than the Peugeot 5008 or equivalent. Alamo did not comply with the contract and was not honest with the communications made after the hiring where they informed me a week before that my vehicle was ready. I think Alamo does not have the vehicles that it offers deceptively, which is why I am going to discourage friends and other people from renting cars through Autoeurope and Alamo. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PARIS, FR - Reviewed by JACK - 12 July 2018
" Great vehicle, excellent service, nonproblems "
" Staff was pleasant, transaction was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by TRYGVE - 12 July 2018
" I got a good car and my transportation mission was solved, but all that waisted time, arguing and procastination is not good for the reputation. "
" Interrent showed up as a rare and odd Company, who not was located among the other offices. When we after a long while reahed it, we had to wait a long time to get operated. The car we then got, was not like that one we had ordered, and it was very dirty (bird skit). After more waiting, we got another car, and that was less than half full of fuel. This is too bad. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NICE, FR - Reviewed by JULIE - 11 July 2018
" Very satisfied! "
" Everything went very smoothly. Only small inconvenience was very long line at Nice airport, but the staff made the wait easier, offering water and coffee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MATEJ - 10 July 2018
" kindly asking for your explanation sice just got in my credit card statement for debits due in June and July. on 10.6.2018 Alamo put a guarante deposit on my credit card of EUR 280, on 13.6.2018 guarante was released off my account, but only for amount of EUR 250. kindly explain why 30 EUR diffrenece was not refunded to my account??? thank you "
" Dear, kindly asking for your explanation sice just got in my credit card statement for debits due in June and July. on 10.6.2018 Alamo put a guarante deposit on my credit card of EUR 280, on 13.6.2018 guarante was released off my account, but only for amount of EUR 250. kindly explain why 30 EUR diffrenece was not refunded to my account??? thank you Matej Bizjak "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTYNAS - 10 July 2018
" hello,i buy toyota 9 sits with super cover and i get renault trafic with basic insurance,i pay more 28 euros per day,its cost 224 euro "
" hello,i buy toyota with super cover insurance,and i get renault trafic with basic insurance,i pay more for insurance 28 euro , day "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DINARD, FR - Reviewed by ADRIAN - 09 July 2018
" As above "
" A good smooth efficient professional friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANNECY, FR - Reviewed by BRUCE - 09 July 2018
" Hertz Office closed ... had to wait 45 minutes whilst the Hertz staff were out having lunch !!! This seemed particularly unreasonable as they warned customers if they collected there cars late they might find they had been rented to another client "
" Hertz office closed .Had to wait 45 minutes whilst the staff had lunch !!! This seems particularly unreasonable as Hertz warn customers that if they collect cars late they might find they had been rented to another customer "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BORIS - 09 July 2018
" Good!! "
" GOOOOOOD!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PETTERI - 08 July 2018
" I will never again use AutoEurope services. "
" We reserved (well in andvance) a car for 7 persons, 3 big luggage and 2 small luggage (Ford Galaxy or similar) as we were 6 adults and the specified amount of luggages. In Nice Trifty Office we got a car for 5 adults and good luggage space or alternatively for 5 adults, two kids and no luggage (Opel Safira 5+2). Thrifty claimed that AutoEurope had specified a wrong size of car (Thrifty specifications and AutoEurope specifications mismatch). We ended up traveling four adults in the back seat of Opel Safira for 11 days. Not a pleasant holiday.... "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LILLE, FR - Reviewed by DEANNA - 08 July 2018
" Very helpful "
" I had wonderful staff. I was late to pick up due to train issues and they were so understanding and helpful. They also were willing to help me in English, which lessened the stress of renting a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANSON - 08 July 2018
" Excellent staff "
" Excellent staff, easy pick up and drop off. The 9 passenger (Renault) van we rented is very new, however, it has no ventilation in the back. The whole van has only 4 vents on the dash. Impossible to sit in the back in 35+ summer heat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by MARIA - 07 July 2018
" great "
" Everything was great.The only thing that made an impression on me was that I was given papers to sign for getting the car without even checking it.This also happened when I returned the car. I parked the car at the designated Thrifty parking lot and I just delivered the key to the Thrifty desk.Nobody checked if the car was in a good condition or with full fuel tank while I was present.This was something I had never experienced before when renting cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by GIL - 07 July 2018
" They took the guaranty from my card and gave back 30 euro less once I was back home with no explanation "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by FADI - 07 July 2018
" Very good experience "
" Professional staff Car was new and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA ROCHELLE, FR - Reviewed by MARGARET - 05 July 2018
" See No. 3 above "
" Very happy with the service and the car. We dropped the keys in the slot and parked the car on the street (Nicholas?) early Saturday morning, which worked very well. Thank you very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CATHERINE - 05 July 2018
" In comparison to my Gold Car hire from the same airport a few werks previously, this experience was so much better. "
" The drop off agent was in such a hurry to process us he put the wrong number plate into the iPad, and nearly charged us for an alternative drop off to collection. It was only because I questioned why he was charging me 105€ did he realise his error. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMIENS, FR - Reviewed by RUEI SHIANG - 05 July 2018
" Please inform AVIS refund the deposit "
" It didn't give me the receipt of refund deposits which occupied my allowance of the credit card. Please inform them refund it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MONTPELLIER, FR - Reviewed by REGIS - 05 July 2018
" very satisfied with the quality of the service except the fact that we discovered the extra cost of 7€ for the cleaning of the car at the pick-up which was not mentioned during the booking process "
" very satisfied with the quality of the service except the fact that we discovered the extra cost of 7€ for the cleaning of the car at the pick-up which was not mentioned during the booking process "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MIHALY - 05 July 2018
" slightly long wait for getting the car, otherwise no problems "
" Slightly long wait for getting the car, otherwise no problems. Tapha at the drop-off was friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTE CARLO, FR - Reviewed by OLA - 05 July 2018
" Should have MC plates "
" Sentrally located, however all cars Had French number plates., even if we were in Monaco "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LYON, FR - Reviewed by ATLI - 05 July 2018
" This was my second hire with Budget. In both cases efficiency at the desk was bad. Had to wait 2 hours in Munchen and 1 hour in Lyon. No other complaints. Communication and dealing with Auto Europe perfect as always. "
" One hour queue at the desk at pick up. Car had been wrongly parked and took time to find. Everything else fine. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEFANO - 05 July 2018
" Horrible "
" After a 2 hour wait , I dropped Europcar and wasted my money and rented an Avis "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by VAIDAS - 04 July 2018
" overall OK "
" The info stated in the voucher about place of Interrent pick-up office desk at the Bordeaux airport was confusing a little bit - both Europcar and Interrent company names have been written there. So I spent an additional half hour in the wrong queue. (Yes, is my inaccuracy, but...) And the Interrent logo is missing at the parking lot at all. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LASSE - 04 July 2018
" Ruined my start of the vacation, had to save all documents just to be sure if Budget sends an invoice of all the damage the car had from the start, had to take photos also. 10 people working at the customer desk and 2 actually doing something the rest just hanging around. Was not the only client pissed off, after all felt lucky was in the start end of the line, poor people at the end, had dinner after pickup and noticed the same people was still in the oneline to customer desk that had been there after us "
" The reserved car was not available, not even a car in the same class, no excuse just : we don't have the car. Waited 2 h in the line for another car. Got an car with "zero damage" and please check the car to be sure. Car had a lot damage all over the places , had to search an officer that made the markings, to my vehicle condition paper, not theirs and nothing was put into the system so it was up to me to file all the papers to be able to prove the car had all this damage from start. I had a reservation about the gps and stuff but the man at the desk started selling a gps and additional equipment for additional price even if it was already included in the rental prise. Poor english, horrible customer service. 2 h of line to the rental desk. Never Budget again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
BORDEAUX, FR - Reviewed by MILA - 04 July 2018
" I could not take the car that I already paid "
" I could not take the car that I already paid "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by RICHARD - 04 July 2018
" Very disappointed "
" Pushed to buy additional cover Car was dirty Had no wiper fluid Missing hubcaps When I returned the car they accused me of losing the hubcaps which were never there !!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by LIISA - 03 July 2018
" Very good service, thank you! "
" Very good service, thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by CRAIG - 03 July 2018
" Great staff at Enterprise in France! "
" The check-in in Bordeaux was terrific, with very kind assistance and explanations of the car and the rental process. The return in Nice Airport also was great - very fast and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MIKKO - 03 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGARI, FR - Reviewed by JETTE - 03 July 2018
" Understaffed "
" Understaffed "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by GINTAS - 02 July 2018
" Car was new. "
" The servis was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAUMUR, FR - Reviewed by MATTHEW - 01 July 2018
" Km limits are an outdated method for renting cars. "
" The km limit on vehicles is an outdated method to increase the cost of the rental. The overage charges exceeded the full rental rate for the vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROHIT - 01 July 2018
" I had reserved an automatic SUV. At the counter, they had either an automatic sedan, or a manual drive SUV. Both were new vehicles and they offered me a choice. I finally went for the manual drive SUV as I specifically wanted a SUV. Not having an automatic was a disappointment though. The two cars they offered me were brand new, and the one I took only had 3 km on the odometer. On the flip side, it didn't have any fuel so the first order of business when I left the car rental was trying to find a gas station that delivered diesel. "
" I had reserved an automatic SUV. At the counter, they had either an automatic sedan, or a manual drive SUV. Both were new vehicles and they offered me a choice. I finally went for the manual drive SUV as I specifically wanted a SUV. Not having an automatic was a disappointment though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SUSANNE - 01 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JIRI - 01 July 2018
" All was OK. "
" All was OK. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ANTHONY - 29 June 2018
" Overall it was a very good experience. "
" The pickup at the Nice Train Station office was very good. I didn't have to wait at all and the agent was very helpful. The car had several dents but it was a very nice car and drove smoothly and worked well for us. I was afraid that I wouldn't get the premium car that was listed but we did get the exact car. The drop-off fee was very high but it was consistent with other companies. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by OLIVIER - 29 June 2018
" Very easy. Best value. "
" Great staff. Very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by ISTVAN - 29 June 2018
" We would have needed further information about the condition of the insurance but it was impossible to phone the company so finally we had to drive back to the airport. The staff was very kind and they supposed that something trouble occured with the local telephon netsistem. Of course they informed us perfectly. "
" We would have needed further information about the condition of the insurance but it was impossible to phone the company so finally we had to drive back to the airport. The staff was very kind and they supposed that something trouble occured with the local telephon netsistem. Of course they informed us perfectly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by FREDERIC - 29 June 2018
" Very good service "
" Damages on the car that were not mentioned in the contract. Was asked by Budget staff to take pictures of the damages when taking the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 6
PARIS, FR - Reviewed by KAZIMIERAS - 29 June 2018
" would recomend to other no probs "
" first time order, all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by OLEKSII - 29 June 2018
" It was easy to compare prices and make a right choice. However, I had to look for the companie's reviews by myself. "
" I had to wait a bit during the rental process, and the staff was trying to sell me a bit bigger car and more expensive insurance. However, they were not too insistent. All the other aspects were perfect, including the car quality and drop-off process. The car parameters were even higher than I booked. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by TIHOMIR - 29 June 2018
" See my comments about experience with Budget! "
" In my voucher is written that I must pay additional mandatory deposit EUR 110. At the desk the staff wanted EUR 800. I haven't this money in my credit card and may payment limit is smaller abroad. The staff sharked me to pay additional extra coverage of EUR 54 to pay deposit EUR 300 only. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JULIE - 28 June 2018
" I was please except for the price. "
" Great Car! Great staff! Too expensive to return it to a different airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MAURICE - 28 June 2018
" easy and competitive "
" good experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PARIS, FR - Reviewed by SAMANTHA - 28 June 2018
" Good prices, very nice to have unlimited mileage. "
" Very nice and friendly staff, but very slow (took 30 minutes to get the keys). Also the car's air conditioning did not work (not great for summer in France), and the radio had very poor signal. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TOULOUSE, FR - Reviewed by FILIEP - 28 June 2018
" Auto europe is okay and finds a good price. "
" Very long waiting for pick up Counter staff not kind No one for drop off, difficult to find the key box "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NICE, FR - Reviewed by MANUELA - 28 June 2018
" Clear prices "
" Booked a punto and got a fiesta (even a bit bigger which was nice) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by VINCENT - 27 June 2018
" Good experience to go out of parking cars of Avis "
" I didn't get the car that l wanted.good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - 27 June 2018
" Fantastic! "
" The agent, Nevis, was fantastic! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by MARGE - 26 June 2018
" very good "
" Bigger car rental companies always better guidance and locations. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
AIX EN PROVENCE, FR - Reviewed by LEONARDO - 26 June 2018
" Very good experience, kind staff and very good car offered. "
" Very good experience, kind staff and very good car offered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAU, FR - Reviewed by SURYO ADI - 25 June 2018
" The site proposes a very comprehensive comparison based on the criteria we requested. So far, it's been proven to be more efficient than comparing it manually by going to each site since each site sometimes have different interface for the users. "
" I was given an upgrade following my reservation. Pick-up and drop-off procedure was OK. Car was in good condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LYON, FR - Reviewed by YEE LENG - 23 June 2018
" The car I picked up from Lyon has a problem with the air conditioning. It is not cold at all. I have to suffer the heat when driving through Provence in June. So, I am not happy. I will avoid europcar in the future. "
" The car I picked up from Lyon has a problem with the air conditioning. It is not cold at all. I have to suffer the heat when driving through Provence in June. So, I am not happy. I will avoid europcar in the future. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PARIS, FR - Reviewed by PETER - 22 June 2018
" All good "
" Nobody there to collect the car. Car requested wasn't available "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHOI WAH - 22 June 2018
" Auto Europe no problem, problem is car rental company "
" My booking already showing unlimited milage and accepted cross border, but they still want to charge me limited milage and finally charged me cross border fee. Always queue up a hour to pick up car, so inefficient. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NICE, FR - Reviewed by TOMAS - 22 June 2018
" fast and pleasant cooperation "
" New car's and perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by VSEVOLOD - 22 June 2018
" All in all, quite satisfactory "
" On the whole it was fine, though we had to queue for about 40 minutes to pick up the car, and it was slightly scratched and no too clean inside. But it ran OK :) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by NUNO RICARDO - 21 June 2018
" Car was dirty "
" Car was dirty "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ORLEANS, FR - Reviewed by MAREK - 21 June 2018
" OK "
" Unfortunately the drop-off parking by the Orleans central station is very difficult to find - please provide CLEAR parking address on your renting documents and the voucher !!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LA ROCHELLE, FR - Reviewed by WILL - 20 June 2018
" Auto europe were very good, helping me amend my booking and they got back to me very quickly. "
" Car was good; nice and modern and drove well. I'd like to see the pricing for kids' carseats reduced not just at this car hire firm but across the industry. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by TAMAS - 20 June 2018
" Very good service. "
" Very good service. There was no antenna on the car (only a minor problem), otherwise vehicle in good condition, almost new. Very efficient pick-up and drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by JASMINA - 20 June 2018
" Nice "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by CLAUDE - 20 June 2018
" I have been using Auto Europe for many years now and everytime I had to deal with their staff over the phone, I found them always very helpful. "
" Overall satisfied. However, due to an air traffic controller strike, I had to increase the duration of the car rental by 1 day. When ringing Hertz specified phone numbers, I had great difficulties getting someone to answer the phone. It took more than 10 attempts to finally get someone to pick-up the phone. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by ANTON - 19 June 2018
" good company with normal prices. "
" liked everything. good service, fast responce. the only thing is that still no deposit refunded on my card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JUSTINAS - 19 June 2018
" Okay "
" OKAY "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PARIS, FR - Reviewed by IGOR - 19 June 2018
" The car was good. All was in accordance with information abou car we received befor. Registration was fast and easy. "
" All was great and fast! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LINDA - 18 June 2018
" all experience good, except, in th booking I believed to have choosen insurance as part of the deal but when arriving it was not included and it was then more expensive then the car itself. better information on this that the choices you make whenn reserving and add incurance from default none is no t what it seems to be. "
" all experience good, except, in th booking I believed to have choosen insurance as part of the deal but when arriving it was not included and it was then more expensive then the car itself. better information on this that the choices you make whenn reserving and add incurance from default none is no t what it seems to be. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SUHAS - 18 June 2018
" It was a good experience. The website had all required information in the form of FAQs. The section about the insurance coverage options and the deductibles (excess) was especially helpful. Also, got a discount through Auto Europe, compared to what Europcar's website was showing. "
" Positive experience. The person at the desk at the time of pickup was efficient, but could have been a tad warmer. Europcar's pre pick up online information gathering system helped in a faster pickup. One of the staff helped us install the child seat, which was nice. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BAWOROWSKI - 17 June 2018
" xx "
" xx "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PARIS, FR - Reviewed by DYLAN - 17 June 2018
" Many hidden costs. "
" Many hidden costs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VIRGILIO - 17 June 2018
" Very accommodating staff. "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by AARON - 16 June 2018
" No "
" Car was not completely clean. Other than that a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MONTPELLIER, FR - Reviewed by VIDA KAREN - 15 June 2018
" Everything was ok with budget, but with autoeurope I didn't have a good contact with the helpdesk ... they didn't provide me with the required support in relation with a reservation problem. "
" Very Nice experience ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOURS, FR - Reviewed by BURTON - 15 June 2018
" Have always used Auto Europe when hiring cars in Europe because of their reliability, good price structure and availability of effective telephone assistance. "
" Helpful, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SIDDHARTH - 14 June 2018
" There is no way to reach you by email, I have to call, which is expensive considering i just lost 198 euros on a car which i didnt even damage. "
" When we got to their office there was no one there. we waited for about good 15 minutes, a lady came and then there was a huge line of people trying to get their cars, we finally took the contract, the lady told us to check the car for damage and tell her if there were any, I checked and I found one on the left back side of the car, I told about this to the lady and she told us it's okay, well i haven't rented a car before so i thought this was okay. when we got back after the drive the same day, the lady wasn't there but there was a man who check the car when we gave it back, he checked the car and told us we had to pay for the damage on the car, we told him it was already there when we took it, and he just kept saying its not on the contract sheet. we told him the story about what had happened that morning with the lady who said it was okay. in the end he charged me 198 euros for that damage which i didn't even do.. this is just a scam, i will promote not using of their services on social media and everyone i meet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BEAUVAIS, FR - Reviewed by STEFAN FLORIN - 14 June 2018
" OK "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by CECILE - 13 June 2018
" Pick-up was unsatisfactory because the address on the voucher was incorrect. I walked 15 minutes, with luggage, in the heat, could not find the parking; phoned DOLLAR to be told that they had moved to within the station at Bordeaux ABOUT A YEAR AGO! Returned to the station on foot and complained but the staff explained that the problem was not under their control because they had asked all websites to update the address many times. Obviously Auto Europe had not done so. Otherwise, the booking on Auto Europe was OK. "
" A good experience - phone answered promptly and no queue on pick-up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by JOHN - 12 June 2018
" Fantastic and cheap! "
" Nazim at your Toulouse airport Enterprize/Alamo was incredible! Best car rental experience ever! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ARTURAS - 12 June 2018
" Very good order sistem and prices. "
" When we arrive to the office, there was not a care with automatic transimision, wich we was ordered. We had to wait more then 1,5 hour in the evening. After few kilometers we got to now about problem with oil. We had to change car in the morning. But after same distance emerge problem with new car brake system. Our holyday plans was broken twice. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
NICE, FR - Reviewed by PANAGIS - 12 June 2018
" Extremely disappointing ! Never again with Auto Europe partbers "
" Very upleasant a d unprofessional personel ! They charged me 35 Eur without any explanation after delivering the car ! They are ''thieves'' Never again ! I think Auto Europe has very bad choises by suggesting to their clients car rental companies like Interrent ! Very disappointing experience because of Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MARSEILLE, FR - Reviewed by LORNA - 18 May 2018
" Very helpful English speaking assistant. Smooth process. Options of two cars so could choose one with a bigger boot. Great! "
" Very helpful English speaking assistant. Smooth process. Options of two cars so could choose one with a bigger boot. Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PARIS, FR - Reviewed by SERGE - 18 May 2018
" see above "
" i lost my money because i could not pick up the car at Orly West where Firefly without saying it beforehand is closed between 1 and 2 pm.I could not wait for one hour to pick up the car and went to another rental company.On a previous experience Firefly charged me without asking my consent 500 euros because I returned the car to Roissy instead of orly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NICE, FR - Reviewed by ISABELLE - 15 May 2018
" Very good experience from the beginning to the end "
" Very good experience from the beginning to the end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARIN - 15 May 2018
" Very good customer support. Good choice of suppliers. Functional and intuitive web site. "
" Everything was very smooth with them. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLERMONT FERRAND, FR - Reviewed by GEOFFREY - 14 May 2018
" As above "
" Counter staff person at Clermont-Ferrand pickup point was really outstanding. It was a shame that she was stuck out in a shed away from the counters inside the airport and no signs to inform customers. Road signage on return to Paris CDG was very inadequate but that's not the fault of the rental car company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NICE, FR - Reviewed by ILYA - 14 May 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VINCENT - 14 May 2018
" Auto Europe : perfect as always. "
" Mileage is VERY limited with Keddy (200km/day). Other rental companies are more competitive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by ANJANIAINA - 13 May 2018
" Great prices "
" Great cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RODION - 13 May 2018
" Absolutely satisfied! "
" I'll recommend ALAMO to my friends "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by PIRABA - 13 May 2018
" trustable service. "
" very friendly and experienced staffs "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARCASSONNE, FR - Reviewed by GRAHAM - 13 May 2018
" I've such trust in Auto Europe that I don't bother to check elsewhere now. Consistently the best rates that I've ever found + the wonderful ability to alter/cancel arrangements within just 48 hours of pick-up, with no penalty - even when renting with car-companies who allow no such luxury if one booked direct with them. ALWAYS a completely smooth experience. "
" Great 'bonhomie' from the Carcassonne Team at pick-up / excellent 'agent' in the main airport car park for drop-off. Everything is problem-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by EKATERINA - 12 May 2018
" Nothing about Autoeurope "
" All issues are associated neither with Autoeurope nor with ZE Dollar but with Hertz, their local partner providing the vehicles. 1. The pre-paid car was not ready. Booked it for 10 a.m. but were able to get it only around 11.30. 2. The car was good (a higher class than ordered) but not perfectly clean (the mirrors and seats were dirty). 3. The manager said that Autoeurope voucher means nothing to him in terms of the conditions specified therein and he will only use Hertz guidelines. Thus, additional driver fee was 50 Euros instead of 39 specified in the voucher. Further, the voucher specifically says about blocking 240 Euros but Hertz was aiming to block 750! When I noticed it (luckily!) and tried to object (showing voucher and saying that in fact it's a pre-paid car with full insurance and it costs 3 times less for a week rent) the manager said again that he does not care about the conditions of the voucher but still descreased the amount to be blocked to 520 Euros. I objected again, another manager came and said that he would block 420 Euros and this is a final decision. By the way, this amount is still blocked on my account although we successfully returned the car on May 8. 4. The managers' work is very non-professional. 5. No drop-off signs outside parking. Spent 30 minutes driving aroung and looking for it. Found the sign only inside the parking when we got in. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PARIS, FR - Reviewed by WAI LUN GODWIN - 12 May 2018
" Online booking through AutoEurope is relatively easy. However, when unforeseen situations happens, it is very difficult to get in touch with your staff by phone. "
" I was 2 hours and 18 minuets late for picking up car due to uncontrollable reason and no car is available for me when I reached the counter. Staff at counter tried her best to help me find another car from other rental company for I have to pay another full fare. She tried telephone contact with Autoeurope to explore options for my situation but she tried to get through the phone to talk to your staff without success for almost an hour. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by VITALII - 11 May 2018
" all ok "
" Parking lot is 5 minutes walk from the rental counter. They use fully electronic documentation, which is perfect, however you cannot easily see what existing damages are marked by the staff. Car is parked on level 6 of the parking and the ramp is quite narrow. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RICHARD - 09 May 2018
" Depends on how this turns out - I only expect to pay what our reservation was for. I worked for hours to arrange this reservation and was very disappointed to be stuck without a car on a street corner, in a country we did not know the language. Traumatic experience. "
" Well, Not too good: The pickup office in Paris was closed on Sunday - our pick up time was 10 AM Sunday morning. We had one hour on the phone with Auto Europe trying to arrange another car. We had to take taxi to airport - pick up a short notice Euro car which was much much more expensive. We are trying to resolve this with Auto Europe now. They have been very cooperative so far. We expect our final cost to be no more then our origional reservation. And our taxi, cell phone bill also to be covered. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NICE, FR - Reviewed by ROMEO - 08 May 2018
" I would highly recommend this rent a car company "
" Salesperson was so kind and helpful. Understood our situation and were surprised to receive an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DERK - 07 May 2018
" Upon drop - off the most helpfull lady told me that they should not have written down the amount of €1350. Every time we rent a car there is a discussion regarding mileage, insurance, deductible. Polish up your act! "
" My contract stated a deductible of € 950,- but on delivery of the car I was told that Auto Europe made a mistake and that they had to charge € 1350,00. This happened in the garage, not at the counter... I had no choice but to sign in order to get the car. Not transparent at all "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by YEVGEN - 04 May 2018
" Perfect "
" Fast, friendly, clear. New car 700km odo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by FRANCESCO - 04 May 2018
" Maybe some information can be better displayed on the site (mileage did not correspond to the info Alamo had for example, as stated by the staff at the counter) "
" Smooth experience, good prices, friendly and efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BEAUVAIS, FR - Reviewed by RADU - 02 May 2018
" Nice experience. But the car had no radio antena >> Poor radio signal and the AC was not working "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NANTES, FR - Reviewed by IOANNIS - 02 May 2018
" Highly efficient "
" Very good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOULOUSE, FR - Reviewed by ZAINAL - 01 May 2018
" Very smooth experience. "
" The windshield of the car was not very clean. Water for wipers was empty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FREJUS, FR - Reviewed by FRANCIS - 01 May 2018
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KIERAN - 29 April 2018
" Good price at AutoEurope and very prompt service. Thank you. "
" Good service and car provided "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
RENNES, FR - Reviewed by NORMAN J - 26 April 2018
" Due to construction accessing the car pick-up and car-drop zones was not obvious for outsiders "
" GPS did not work properly. Fortunately it worked perfectly on my way to the business meeting, but did work properly on my return "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by JEAN CLAUDE - 25 April 2018
" Please see above comments "
" I had a last minute issue : Air France strike and flight cancelation. As a consquence and despite all efforts with you Auto Europe and Dollar I lost both the car I had booked and my money : a win deal for Auto Europe. Another consequence : I cancelled my following booking with you. Could not afford such little support. As I mentionned to your Customer Service : you « convinced » a customer not to use you further. Good luck. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BEAUVAIS, FR - Reviewed by IONUT - 25 April 2018
" Everything was smooth. No problems. "
" Everything was smooth. No problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by HELMI - 24 April 2018
" Very good. "
" Very professional staff. No water of time at the pickup and the restitution of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by RAINER - 24 April 2018
" Far from Terminal 1 to Terminal 2 "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARCASSONNE, FR - Reviewed by CHUTIMA - 20 April 2018
" . "
" although all info was given (had to be given) at time of booking, every detail was asked again to be filled out when picking up the car (that took much longer than expected). "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALAN - 18 April 2018
" Excellent experience. "
" I left a very valuable item in the car and it was secured and returned to me, many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by HAYDEN - 17 April 2018
" Ok "
" Made me take all the insurances and fuel deal because I didn't have a credit card next time I will stay with sixt who take debit cards "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PARIS, FR - Reviewed by LUC - 16 April 2018
" Nice expérience . Staff is à the service offert custumerien. Vers Well. "
" Be careful to informe your customers about limited and unlimited km ! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LYON, FR - Reviewed by OMBRETTA - 16 April 2018
" Herz staff in Lyon was very kind and professional. Herz staff staff at drop-off in Paris CDG was just one person (and the other one turning around doing nothing) and extremely rude (he discussed with every single customer at drop-off). "
" Staff in Lyon was very kind and professional. Staff at drop-off in Paris CDG was just one person (and the other one turning around doing nothing) and extremely rude (he discussed with every single customer at drop-off). "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 7
NICE, FR - Reviewed by EVELYNE - 13 April 2018
" Same as above Don't understand the difference bet een fyrefly and auto Europe. "
" Counter staff extremely unfriendly and poor explanation which causes confusion and extra costs. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by KYLE - 12 April 2018
" The service was very professional and helpful. "
" Everything went very well. We were very pleased with the car and the service. Thank you!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JEE-FU - 10 April 2018
" All the companies you are collaborated with should follow the same guidelines of car rental. Hertz, Avis, Sixt and Europecar all accepted my international driving license, while Aloma needed an additional document. "
" The staff of Alamo in CDG did not recognize the documents I provided based on the confirmation email notice from Auto Europe. They insisted that only their company (Alamo) needed an additional official driving license booklet from my country. They admitted that there'll be no problem for AVIS, Hertz, Europecar, etc. However, they did not provide the template document for me to prepare in advance. It also puzzled the staff of Tourist Information desk whom I tried to seeking help! It's an unpleasant experience for me. In addition, I spent a triple rental price (Euro$ 350.69 for 3 days with Nissan QASH) on site from Europecar after delaying 2 hours of my trip because of no reservation in advance! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by SAAD - 02 August 2017
TOULOUSE, FR - Reviewed by CORMAC - 02 August 2017
" I thought it was handled very well - and was pleased with the service "
" Very professional yet friendly. I received a call the next day to check if everything was OK - was impressed. When I returned the car - there was a slight dent which was totally unexplained. Enterprise checked on the computer, and it was not registered. It was very difficult to see as it was not a collision dent (too high up on car). It looked like a dent caused in a car-park by someone leaning on the vehicle. Anyway, this had nothing to do with Enterprise. "
BRIVE, FR - Reviewed by KATHLEEN - 29 July 2017
LYON, FR - Reviewed by MARK - 29 July 2017
" Excellent on-line experience. "
" Excellent customer service both acquiring and returning the automobile. The Renault Clio was clean and fully tanked. "
PARIS, FR - Reviewed by EDUARDO - 28 July 2017
" I was charged 48euros by Europcar without having any idea what for or having received a receipt. This is outrageous "
PARIS, FR - Reviewed by CHRISTOPHER - 27 July 2017
" No car available. Therefore requesting refund. Car should be confirmed in advance. "
" Enterprise did not have an available car, likely due to 3rd party purchase. Not their fault, requesting refund from Auto Europe. "
MULHOUSE, FR - Reviewed by EMIL HARALD JEROEN - 27 July 2017
" Second driver was 50,- EUR instead of stated 39,- EUR in contract. Credit card block was 770,- EUR instead of 240,- EUR. Contract conditions were therefore poorly followed. "
" See above. "
TOULOUSE, FR - Reviewed by ALEXANDER - 26 July 2017
" For some reason we made 3 days reservation instead of one day and it was not possible to change it through the website nor by calling the Munich number. We used the car only for one day and returned thereafter. No connection was possible to the 089number despite multiple trials. Also at the Hertz pick-up they did not change it and I paid for three days instead of 1. Reimbursement would be highly appreciated. "
" It was not Dollar it was Hertz! "
LYON, FR - Reviewed by TRACEY - 26 July 2017
" Collection was good, I'd been delayed due to an aborted take off in Birmingham so missed connections until the next day Your staff were very helpful once we'd managed to get through and said the car would still be available Whereas the agent was not very helpful at all so I was left unaware of a car would be there or not. I've not received the invoice yet and the guy checking the cars seemed rather overwhelmed so keys were left at his kiosk I photographed the car the first morning I had collected as have had a rather bad experience recently and when returned My only complaint was that when I collected there was evidence of cigarettes in the door and over the dash board, I was pleased to get a car so no worries but I suspect short staffed? "
" Above keddy / europ car very helpful Auto Europe not very helpful "
BORDEAUX, FR - Reviewed by HANS - 22 July 2017
BORDEAUX, FR - Reviewed by MALIN - 21 July 2017
" There was no signage for Keddy at any of the car rental counters. Since I had no battery left on my phone I could not access to confirmation email to see what 'mother' company keddy belonged to. I had a crazy toddler, tired after a long flight and long queues meant we waited a lot of time queuing at the wrong counters and non of the other car rental camping knew of Keddy so it took a long time till I ended up at the correct counter. This could have been avoided with some basic signage. "
RENNES, FR - Reviewed by BARCLAY - 21 July 2017
TOULOUSE, FR - Reviewed by MARTIN - 19 July 2017
" grate no problem "
" cheapes car rental out their "
PARIS, FR - Reviewed by HUW - 19 July 2017
" Enterprise is the best for service in France. "
NICE, FR - Reviewed by NATHALIE - 12 July 2017
AIX EN PROVENCE, FR - Reviewed by DEREK - 12 July 2017
" The car I booked was not available. I have requested a refund but no answer from AutoEurope. I am not a happy customer!!!$ "
" Simply told me that the car we ordered was not available and there were no similar cars available. "
GIEN, FR - Reviewed by ANNA - 11 July 2017
MELUN, FR - Reviewed by MICHAEL - 11 July 2017
" did a great job of finding me choices for my rental "
" very helpful staff on both pickup and return - offered me a great deal on GPS and the car was great "
MULHOUSE, FR - Reviewed by STEFAN - 09 July 2017
" All is perfect with car and service is amazing "
" all OK - recommend "
PARIS, FR - Reviewed by DAN - 08 July 2017
" Extreme difficulties in credit card acceptansen. This was due to inexåerienced clerk. "
LA ROCHELLE, FR - Reviewed by ROBIN - 07 July 2017
" I have used auto europe a lot and have been very satisfied. "
" good service, friendly staff, new car. what more could i want? "
NICE, FR - Reviewed by CHRISTOPHER - 06 July 2017
" Very difficult to find entrance to petrol station at Nice airport so had to pay you an excessive amount to fill up "
MULHOUSE, FR - Reviewed by HORIA - 06 July 2017
NICE, FR - Reviewed by RUI - 03 July 2017
CARCASSONNE, FR - Reviewed by HEIDI - 01 July 2017
" Good price - easy booking system "
" Correct welcome and efficient handling. Good basic service. Ok for what we paid. "
BEAUVAIS, FR - Reviewed by LYDIE - 01 July 2017
" Very good website. offering good rates "
" Never been disappointed by the company. Very nice welcome and very professional. "
BEAUVAIS, FR - Reviewed by CAIUS ADRIAN - 28 June 2017
PARIS, FR - Reviewed by ANDREA PAOLA - 27 June 2017
" I went to pick up my car on Saturday at 5:10pm, the rental time for pick up was 5:00pm, and the office was already closed. Thus, I was without a car for the weekend. Unfortunately, I did not receive a warning or a call from the office lettimg me know that at Orly airport the office closes at 5:00pm, this is unbelievable. And I arrive late because there is no information of where hte office is located. It is not in the main terminal among hte other car rental companies. It is in the parking lot, and while I found it walked there it took me some time. I am very dissapointed and I will never rent from this company again, and I will make sure to tell everyone how bad the service is. "
" The office at Orly airport closes at 5:00pm on Saturday! unbelievable! at an airport! I was not able to pick up my car and had to rent a last minute car for 300% more the prize because of this. The office is located in a parking lot and not in the main terminal like all other rental companies, but the problem is that there is very little indication about this, no signs, and people at the airport dont know where this rental company is located. I asked at the airport´s information booth and they were not able to assist me. "
PARIS, FR - Reviewed by RAJESH - 26 June 2017
" Overall was great. Just needed specific adress when picking the car up. "
" Great "
MARSEILLE, FR - Reviewed by LESLEY - 24 June 2017
NICE, FR - Reviewed by STEVEN - 22 June 2017
NICE, FR - Reviewed by WADIHA - 15 June 2017
" It was a very satisfiying rental experience, ,I was happy as it went really good , the staff were helpful, courteous, clear explanation. I will book again for next this summer for a longer period, I hope the service will be as good . "
LILLE, FR - Reviewed by THOMAS - 14 June 2017
" Lower price through Auto Europe Hertz direct website was 50% more expensive. Website user friendly "
" Had to go to Lille Europe instead of Lille Flandres as I initially booked. Unable to gas up because of that. 40? charged for this. I rent the car for 6hours and 110kms and it costs me around 90? (twice as much as announced). I'm a gold member, it's a shame. "
NICE, FR - Reviewed by OLEKSII - 14 June 2017
" It was very hard to find rent location as it was from Hertz company and this fact was stated only in small text in one place on the booking confirmation "
PARIS, FR - Reviewed by ORLANDO - 13 June 2017
LYON, FR - Reviewed by BOGDAN IONUT - 12 June 2017
" I did not manage to take the car because Hertz will not accept a debit card or my wife's credit card. I tried to add her as a driver, however they did not accept that the main driver has not a credit card. Also, I was extremely dissatisfied because AutoEurope did not manage to chnage the booking and said that I will lose my reservation amount. "
" I did not manage to rent the car because Hertz has a policy that does not allow a debit card for renting. I tried to add or change the reservation on my wife's mane (she has a credit card) or use her credit card. I am extremly dissatisfied with theyr costumer support. "
NICE, FR - Reviewed by PIETER - 12 June 2017
TOULOUSE, FR - Reviewed by SANDRA - 11 June 2017
" a very easy transaction, great staff at alamo and fun car "
" pick up and drop off went smoothly. very nice staff. had to keep the car an extra day which they let me at the same rate, convenient location with easy in and out "
PARIS, FR - Reviewed by INGA - 07 June 2017
LYON, FR - Reviewed by EFTHYMIOS - 07 June 2017
" Great Prices and easy way to book a car. Very transparent also in terms of insurance and terms. It would be nice if you could choose diesel or gas as you can do if you book directly on the websites of the car rental companies. "
" They didn't explain me how to return the key outside working hours and when I picked up the car in the parking, they didn't give me a ticket or a way to exit the parking so I had to ask for assistance and finally a guy from AVIS helped me out who was at the entrance. "
MULHOUSE, FR - Reviewed by MIRELA - 07 June 2017
BEAUVAIS, FR - Reviewed by MARIUS - 06 June 2017
LYON, FR - Reviewed by ANTON - 05 June 2017
" When do I get my deposit back??????????? "
" When do I get my deposit back??????????? "
CLERMONT FERRAND, FR - Reviewed by HAMID - 03 June 2017
PARIS, FR - Reviewed by ANGELOS - 03 June 2017
" The booking experience and collecting the car was good , but again my money has been stolen. I was told that 150 euros would be taken and you took 250 euros , plus no receipt was emailed. I will come into your office on Monday to demand my money back. "
PARIS, FR - Reviewed by HORST - 03 June 2017
BEAUVAIS, FR - Reviewed by SAVVAS - 01 June 2017
PARIS, FR - Reviewed by JAMES - 01 June 2017
" Great deal of difficulty in finding return site. "
NICE, FR - Reviewed by TAM - 31 May 2017
" I've booked a car from 25May- 27May on 24May morning at around 1100 in Hong Kong time but requested to cancel my booking at 24May night at around 2300 Hong Kong time due to flight delay. However, it was rejected by your team due to my cancellation is made less than 48 hours. It is not acceptable that my booking was also less than 48 hours and how can I cancel my booking b4 48 hours. "
" I didn't pick up the car but I've to paid. "
BORDEAUX, FR - Reviewed by ALEKSANDRS - 30 May 2017
PARIS, FR - Reviewed by DIDIER - 30 May 2017
" Very easy, economic rental and free cancelling are waiting you "
" Nothing to tell you except good services "
BIARRITZ, FR - Reviewed by ELLA - 29 May 2017
" I`m really disappointed from Auto Europe. I was supposed to take the car from Biarritz train station on Friday but unfortunately my flight and my train was late so the branch was closed. I came back to the branch the day afterwards but surprisingly the branch was closed on Saturday. The funny thing is that in the Auto Europe website it is written that this branch is open all day on Saturday, so Auto Europe mislead me. moreover, they didn`t want to give me back my money because I did not call them. I couldn`t really call them that day. so eventually I didn`t have a car and I payed for nothing. My experience with Auto Europe was very bad, I`ll never rent a car through your website. "
" I had no car eventually because Auto Europe mislead me about the branch opening days. "
PARIS, FR - Reviewed by MARTA - 29 May 2017
GENEVA, FR - Reviewed by WAN-HEA - 28 May 2017
" Couldn't be better. I got a bigger car than expected, no problems, and very friendly staff at the counter. Will just have to wait a few weeks to confirm that there are no surprises with the final bill - hope not! But for now, I have only good things to say. Thank you! "
" It was one smooth process. I don't know which part was taken care of by Dollar, but it all went well. "
BEAUVAIS, FR - Reviewed by RAZVAN - 28 May 2017
" Fast, easy and good price. No problems with the reservation at the rental company. "
" Friendly staff, clean car. "
BEAUVAIS, FR - Reviewed by DRAGOS - 28 May 2017
BEZIERS, FR - Reviewed by MARK - 25 May 2017
" Excellent friendly staff at Bezier - Charles "
PARIS, FR - Reviewed by JOSEF - 24 May 2017
" The servis was very good and helpful "
PARIS, FR - Reviewed by MAURICE - 23 May 2017
" easy to use quick booking "
" despite the fact that the car was booked, I had to wait 20 minutes for Dollar/Thrifty to bring the car to the airport parking "
PARIS, FR - Reviewed by EKATERINA - 23 May 2017
BEAUVAIS, FR - Reviewed by VLADIMIR - 22 May 2017
" You ruin our holiday to me my wife and 3 children,you stole my money from my visa electron debit cart and refuse to exept the same cart twice for deposit, so we pay and did not get the car from you, if I dont have the money back in 3 days you can expect all my wifes folowers at social media 500 000 people to know about that,every body at Bulgaria in a week will know about your mafia company and how you robe us and left us on street without a chance to pay cash or with depit cart with thousants of euro in it. "
" You ruin our holiday to me my wife and 3 children,you stole my money from my visa electron debit cart and refuse to exept the same cart twice for deposit, so we pay and did not get the car from you, if I dont have the money back in 3 days you can expect all my wifes folowers at social media 500 000 people to know about that,every body at Bulgaria in a week will know about your mafia company and how you robe us and left us on street without a chance to pay cash or with depit cart with thousants of euro in it. "
PARIS, FR - Reviewed by PETR - 20 May 2017
PARIS, FR - Reviewed by VALTON - 19 May 2017
PARIS, FR - Reviewed by ANDREY - 19 May 2017
" Good offer "ZERO EXCESS PAСKAGE", the reservation is issued quickly and without problems. "
" Pickup and return is fast, a car is normal, no problems. "
PARIS, FR - Reviewed by KOH - 12 May 2017
CLERMONT FERRAND, FR - Reviewed by HAMID - 11 May 2017
PARIS, FR - Reviewed by GINI TEODOR - 05 May 2017
" Though Hertz knew in advance at what hour we will arrived to the renting office to pick-up our car we have to wait at least one hour to bring our car. It wasn?t only our case. A lot of people were waiting for their cars. The queue was long so we spend about 40 minutes in line; plus the additional one hour to receive the car. We ordered 2 child boosters, but the car didn?t came equipped with the child seats so we had to go to another place (nearby) to pick it up. Totally dissatisfied. "
BEAUVAIS, FR - Reviewed by VALENTIN - 04 May 2017
TOULOUSE, FR - Reviewed by GUILLAUME - 03 May 2017
MARSEILLE, FR - Reviewed by MARIA - 03 May 2017
" I didn't have any interaction with the Auto Europe except for booking the car by the web, so I can't judge what would happen if any implication would have been occurred. "
" I had a vary smooth renting procedure, no waiting time during picking and dropping the car. Just outside of the Marseille airport. Very polite employees. "
NICE, FR - Reviewed by RADU - 03 May 2017
" I've paid 550.41 euro to Auto Europe and the car rental fee was 512 euro... "
BEAUVAIS, FR - Reviewed by MINDAUGAS - 03 May 2017
NIORT, FR - Reviewed by DIRK - 01 May 2017
" Booking was very easy and the information provide was very helpfull "
" Pick up and drop off went very smoothly. "
NICE, FR - Reviewed by ABDURRAHMAN FEYZI ENGIN - 01 May 2017
CARCASSONNE, FR - Reviewed by ANTHONY - 30 April 2017
" I receive a call the evening before my trip from Auto Europe telling me the car I booked and paid for weeks in advance would not now be available. I was offered 2 alternatives. Take a refund in a couple of weeks or pay 200 euro for anew rental for a similar car. I spent an hour on the phone trying to resolve the issue and having to speak to three different agents of Auto Europe. I was treated disgracefully. "
PARIS, FR - Reviewed by VOLODYMYR - 29 April 2017
BERGERAC, FR - Reviewed by JOHN - 27 April 2017
" Had a good experience with my hire car and no problems what so ever. Will be using you again. Many thanks "
" A very good service and pleasant staff "
PARIS, FR - Reviewed by JERVIN - 21 April 2017
" Best Service... Car are well maintained with adequate facilities.. "
MARSEILLE, FR - Reviewed by MARIE JOYCE - 19 April 2017
MARSEILLE, FR - Reviewed by EMANUEL - 19 April 2017
" Value for money. "
" Efficient, no hassle, fast pickup of car at airport. Car was almost brand new. "
BORDEAUX, FR - Reviewed by INGE - 14 April 2017
" Good "
" Very god "
PARIS, FR - Reviewed by MUHAMED NOORAFZANIDZAM - 13 April 2017
" Easy to use. "
" OK but I had to wait for the baby seat. "
BORDEAUX, FR - Reviewed by SIKIARIDIS - 04 April 2017
" The only problem i faced was tbat they didn"t accept debit cards but only credit ones. "
LYON, FR - Reviewed by STEPHANIE - 30 March 2017
AIX EN PROVENCE, FR - Reviewed by TERRA - 17 March 2017
" Great service. best prices. And amazing phone customer service. "
" All went smoothly. "
PARIS, FR - Reviewed by ALEXANDRA - 15 March 2017
" The car seemed ok but on our return leg of the journey to Paris, the icon on the dashboard (denoting tyre pressure) lit up and we had to stop to test all tyre pressures. One was was down to 1- so we filled it to 2 and continued to do so till we got to Paris. We noted that non of the tyres had nozzle caps. A very disconcerting journey! I hire firefly cars in pisa many times and have never felt so unnerved "
LYON, FR - Reviewed by RODDY - 14 March 2017
NICE, FR - Reviewed by ROBERT - 13 March 2017
" They charged me 30 Euro after the rental without any reason... "
AIX EN PROVENCE, FR - Reviewed by CAROLYN - 07 March 2017
" Worked e.xtremely well, no complainys, use them all the time "
" Same as above, very satisfied "
NICE, FR - Reviewed by VICTOR - 07 March 2017
" tres bon "
" tres bon "
BEAUVAIS, FR - Reviewed by FLORENTIN - 03 March 2017
NICE, FR - Reviewed by TIM - 28 February 2017
" Classic bait and switch.. paid for a VW Tiguan got a Renault, nowhere near the same class if car. "
" Car had 67000 km on it and was in poor condition. The battery in the key card died so I was locked out of it until I worked out on YouTube how to get the key out, then I couldn't lock it properly. Called the company and was only offered a Citroen c1 replacement which was far too small for all our luggage. "
LYON, FR - Reviewed by ELIZABETH - 28 February 2017
" Everyone working there was very friendly and helpful. I would just suggest one thing; that not only you look at the outside of the cars before you accept the return, but also check to see if they smell of cigarette smoke. For a non-smoker, it is very difficult to drive around in a car with the smell of cigarettes from the previous driver. They should have to pay a fine if it smells of smoke... That said, when I told the man who was helping me that it smelled of smoke, he changed the car for me immediately. Very nice service! "
LYON, FR - Reviewed by CHRISTOPHER - 28 February 2017
" We had an excellent representative help us in Lyon. She was very helpful and exceeded our expectations. "
NICE, FR - Reviewed by TADAS - 28 February 2017
" good staf "
GENEVA, FR - Reviewed by VITALIY - 27 February 2017
" Цены удобные . Заявка выполнена . convenient prices. The application is made. "
" Внимание мошенники !!! из Enterprice (ALAMO) Attention crooks !!! of Enterprise (ALAMO) Арендовали машину в GENEVE на французской стороне у фирмы Alamo ( Enterprise) . Возврат был ночью . Сделал видео - весь автомобиль без единой царапины . По прибытию домой через пару дней увидел списание с моего счёта 850 евро . Позвонил в Аламо - сказали что из за повреждений . Я выслал видео ,где видно что авто в идеальном состоянии. На что мне сказали ,что это не важно ,а важно что когда они пришли - машина была повреждена.Ни протокола осмотра ни счёта ремонта я получить от них не смог. Писал во все уровни менеджеров Enterprise . "
GENEVA, FR - Reviewed by CHRISTOPHER - 26 February 2017
TOULOUSE, FR - Reviewed by ROBIN - 10 February 2017
" No problem. We use Auto Europe frequently, as they usually broker the best rates. "
" A relative newcomer to the car rental operators at Toulouse Airport. Their office is outside in one of the main car parks and, understandably, it is not always manned but the agent appeared within15 minutes. (there was a notice on the door to that effect) The vehicle was fine, although with a slightly higher mileage than renting from some of the bigger names. There is also a limit on the daily mileage but this is quite generous. Overall, for "quality/price" Firefly have a good offering and I would recommend. "
LYON, FR - Reviewed by PAVOL - 27 January 2017
PARIS, FR - Reviewed by DIDIER - 16 January 2017
" Fares very interesting "
" Very satisfied by services from begining to the end "
MONTPELLIER, FR - Reviewed by ANNE-SOPHIE - 10 January 2017
MARSEILLE, FR - Reviewed by TIMOTHY - 07 January 2017
" Easy to book - reliable and price competitive "
" Easy access in Marseilles - quick service and happy with overall performance "
BORDEAUX, FR - Reviewed by DAVOR - 06 January 2017
" Simple, straight and offering very competitive prices, taking into account cancellation period as well. For the last two years the first option when searching for a car to rent, and a reference when checking with comparable web sites. "
" Very professional staff, young, enthusiastic, excellent pick-up and drop-off services, very clear about options, terms and conditions. "
NICE, FR - Reviewed by JONAS - 04 January 2017
NANTES, FR - Reviewed by THOMAS - 02 January 2017
" The car we reserved was not available and the only automatic that was available was a smaller car. As this was not large enough to accommodate our family and luggage we needed to have someone drive and hour each way when picking up and again when dropping off the car in order to get us to our destination. This ended up costing us much more in Euro's as we had to pay 2 roundtrip hour drives for gas. This was very inconvenient to the driver we had pick up our luggage. I would recommend Auto Europe if I was guaranteed the car I was promised. As I wasn't, I can not recommend. "
" The car we reserved was not available and the only automatic that was available was a smaller car. As this was not large enough to accommodate our family and luggage we needed to have someone drive and hour each way when picking up and again when dropping off the car in order to get us to our destination. This ended up costing us much more in Euro's as we had to pay 2 roundtrip hour drives for gas. This was very inconvenient to the driver we had pick up our luggage. I would recommend Auto Europe if I was guaranteed the car I was promised. As I wasn't, I can not recommend. "
GENEVA, FR - Reviewed by MICHAIL - 02 January 2017
" The Alamo staff where very helpful and polite, we have been received and driven an excellent car and we are very satisfied from this rental experience. Only point we are still waiting after 3 days already, for the credit of the 250? money back guarantee in case of damages to the car which was inspected OK from the Alamo employee upon our return and said will credit them immediately. "
AVIGNON, FR - Reviewed by KRISTELE - 02 January 2017
PARIS, FR - Reviewed by ANDREJ - 31 December 2016
ANGERS, FR - Reviewed by PATRICK - 29 December 2016
" bonjour, tout s'est bien passé pour la réservation ... comme toujours ! "
" bonjour, tout s'est bien passé. personnel professionnel et aimablement disponible. cependant j'aurais aimé que le véhicule ait été nettoyé - dehors et dedans - avant la réception ... cela m'aurait évité d'attendre 15 minutes ... "
LYON, FR - Reviewed by ALEXANDER - 23 December 2016
" Everything good except a call i made and an agent named "Thruman" wanted to sell me another booking instead of helping me with my concern. My plane got delayed and I arrive close to the shops closing hour. When I let you know about this situation he told me I had lost my booking and needed to pay for a new one. This information was wrong and the frustration he created in my was big. He just wanted to sell more and that is not the service one expects. I doubt I'd rent a car with you again "
" perfect "
NICE, FR - Reviewed by DANIL - 21 December 2016
" Everything is OK "
" Everything was OK "
MARSEILLE, FR - Reviewed by MESUT - 16 December 2016
" very good quality/prices combination and good staff in offices "
" helpfull and smart offices workers "
STRASBOURG, FR - Reviewed by EUGENE - 14 December 2016
" Very helpful, easy to use "
" great car, helpful staff, no problems even when I had to phone and extend the rental for a day because our plans changed. Thanks so much! "
NICE, FR - Reviewed by WILLIAM - 12 December 2016
" Frankly, the best rental car experience ever, after many years of travel. Very pleasantly surprised. Superior service and great price, staff efficient and knowledgeable. "
" Same impression, superior experience, very grateful. Staff were wonderful and helpful. "
PARIS, FR - Reviewed by DIMITRIOS - 08 December 2016
PARIS, FR - Reviewed by ALFRED - 07 December 2016
" The service was excellent as well as the car was almost brand new. "
" Excellent service "
PARIS, FR - Reviewed by ELIAS - 07 December 2016
" Thé staff of porte maillot was very Dynamic helpfull and very friendly in their service of thé clients. First time with this company. They are excellent service and qualifiée personnel. I dont forget to thanks m'y Friends of autoeurop in munich who helped me encore. "
NICE, FR - Reviewed by JEAN-FRANCOIS - 02 December 2016
" Very easy to book a car; nevertheless I would recommand to take care of the rental company (see below) "
" waiting time too long (more than 1 hour to get a car) The requested car not available (a smaller one proposed for the same price) I damaged the car during the rental period; the lower part of the bodywork was broken (2 plastic pieces); for the repair (to replace the 2 plastic pieces), they charged me 1200? although I had a collison damage coverage limited to 950? (in the contract with Auto Europe). "
MARSEILLE, FR - Reviewed by AHMAD REEZAL - 02 December 2016
" I still have not receive my $250 deposit charged to to my credit card. "
PARIS, FR - Reviewed by IOANNIS - 23 November 2016
" I would recommend auto europe, not Firefly "
" The car was dirty, the screenwash was empty, they did extra charges on my card thay i will claim back. The fuel was not full because as soon as I left from the airport the gauge fall by one bar. "
PARIS, FR - Reviewed by GERALDINE - 21 November 2016
" Great experience with auto europe and I'll be back soon! the price is very good and you don't have extras to pay. No bad surprise! and the car was great to drive! "
" All the people I met from HERTZ were very nice and very helpful "
LYON, FR - Reviewed by OLIVIER - 21 November 2016
BORDEAUX, FR - Reviewed by DARIA - 21 November 2016
BEAUVAIS, FR - Reviewed by GHEORGHE - 19 November 2016
MONTPELLIER, FR - Reviewed by SAMUEL - 16 November 2016
" The car and the people were ok but my deposit haven'5 been refunded. "
NICE, FR - Reviewed by CODY - 14 November 2016
VERSAILLES, FR - Reviewed by EFTHYMIOS - 12 November 2016
" It would be more useful if there were 2 separate categories for diesel and gas cars, just like the car rental company has it. "
NICE, FR - Reviewed by RUBEN - 10 November 2016
" Friendly service, don't like the extra insurances that always come on top, better incorperate that in the overall strating price "
BEAUVAIS, FR - Reviewed by JEREMY - 10 November 2016
" Very nice man at desk,I think Hubberts but not sure of his name was very kind explaining everything from the payments, breakdown of costs. he also checked car and showed us how to use the sat nav.very pleasant. "
" friendly and helpful. "
BEAUVAIS, FR - Reviewed by THOMAS - 08 November 2016
LYON, FR - Reviewed by BOżENA - 08 November 2016
PARIS, FR - Reviewed by STAVROS - 02 November 2016
" Very good car rental agent choice. everything was clear from the begining "
" everything was very good. The car was quite new in very good condition. Fast delivery and drop-off service. "
PARIS, FR - Reviewed by ANNA - 01 November 2016
PARIS, FR - Reviewed by FADI - 31 October 2016
" The stuff is very helpful "
DINARD, FR - Reviewed by CHRISTOPHER - 27 October 2016
" Very good service "
" Good service "
BORDEAUX, FR - Reviewed by DEREK - 26 October 2016
BEAUVAIS, FR - Reviewed by CLAUDIU MIHAIL - 26 October 2016
NICE, FR - Reviewed by GANI - 23 October 2016
NICE, FR - Reviewed by ELENE - 22 October 2016
" the problem we faced is that we had to change the tyre on the car (wedns morning and we had to call 5 times in order to have someone to help) "
NICE, FR - Reviewed by GIEDRIUS - 21 October 2016
TOULOUSE, FR - Reviewed by HOWARD - 21 October 2016
" They give you many choices of car hire companies and varying prices and the on line service is easy to use "
" The staff are very friendly and helpful and every thing is explained fully "
BEAUVAIS, FR - Reviewed by TANASE - 21 October 2016
" The car and the service was ok, but the amount of money blocked on the credit card wasn't released neither after 5 days since I drop dead car. The customer support dosen't answer to phone and no email address from FIREFLY. "
FIGARI, FR - Reviewed by VLADIMIRS - 19 October 2016
" No problems "
" We booked car with full insurance, but paid a deposit 1400 eur by creditcard. How much deposit if NO full insurance? It's too much! And now we still look forward to when unlocked our deposit. I hope everything will be OK. "
PARIS, FR - Reviewed by DEVOS - 18 October 2016
" good service provider. only issue with the rental company when we took the car. we did have to wait 1 hour to received it. only one person was doing all the service. car was not there ready to go (15 more minute ) but the personal was amazingly good and professional "
NICE, FR - Reviewed by ANTONY - 18 October 2016
" Have used you guys about 25/30 times now and you've never let me down. "
" This time they were very quick and efficient both on pick up and return. On previous occasions I have had to queue for over an hour to check in and then further delays on first floor due to lack of staff. As a regular user, is there not a more efficient system than photocopying my licence each time ? This applies to all the car rental firms at Nice Airport. Having said all that, Alamo have been one of the best in my opinion. "
BASTIA, FR - Reviewed by KENNETH - 17 October 2016
PARIS, FR - Reviewed by NOVOKRESHCHENOVA - 17 October 2016
" It was easy to book and pick up a car. Also the car which I took was similar to providing car from the website. I do satisfied this car. The company stuff was friendly. Now it is already second day after drop off the car in Toulouse but the deposit money didn't come back yet. I am waiting. In conclusion I will recommend this company for my friends. Thank you "
" Just one moment was confused me, it was a car computer. When it showed me information about wrong tyre pressure on the screen, although it was normal in reality. I had been checking it at every gasoline stations during my trip, because I saw this wrong sign on the screen. But this small detail didn't brack my trip and I was enjoying this car and the trip to France. Mercy. "
NICE, FR - Reviewed by WILLEM - 14 October 2016
" Without any communication-correspondence sofar my Visa Account is debited for euro 976,83 because they noticed a little scratch on the car which I protested. This unacceptable of course and further action will be undertaken. Compared to other companies the service of Alamo looks very bad. "
BORDEAUX, FR - Reviewed by JOSEF MANFRED - 12 October 2016
TOULOUSE, FR - Reviewed by DAVID - 11 October 2016
" very informative and efficient website "
" best price ! "
LYON, FR - Reviewed by NICHOLAS - 10 October 2016
" It was late at night as Lyon Airport took 2 hours to clear the passengers. the staff were friendly and efficient and I had an upgrade to a Nissan 4 door diesel, which I did not even ask for. the car was clean and efficient. "
PARIS, FR - Reviewed by DANIEL - 09 October 2016
" The experience was appalling. I came to collect the car only to be told there was no car available. Possibly due to the time difference. I have been calling your number although had difficult dealings with your staff. I am asking for a full refund because I never saw a car from your company although been charged the full amount and insurance costs. Over all I was there to collect a car and you didn't have anything for me and I have been charged the full amount for nothing.. "
" Please see that a full refund is made on this rental.. Regards, Daniel Halley "
MARSEILLE, FR - Reviewed by EFSTATHIOS - 09 October 2016
" I asked for a mini car and I was given a family car. So, I had difficulties in parking in the city and during the night someone broke driver's window and the cost for the repair was much more expensive than if I had the mini car... "
LYON, FR - Reviewed by NIKOLAY - 09 October 2016
" great service "
BEAUVAIS, FR - Reviewed by MARJAN - 06 October 2016
" the BEST "
" EXCELLENT "
PARIS, FR - Reviewed by PAVLO - 06 October 2016
BEAUVAIS, FR - Reviewed by CAIUS ADRIAN - 05 October 2016
MARSEILLE, FR - Reviewed by ZORAN - 04 October 2016
" Perfect "
" Very good staff, helpful Thanks "
NICE, FR - Reviewed by BRIAN - 02 October 2016
" everything was ok. "
" finding firefly was difficult. "
NICE, FR - Reviewed by TADAS - 29 September 2016
" Missing possibility to update with full insurance after order is finished, but after request by email it was done, so all good. "
" Lady in reception told that car has no scratches, after checking the car I found 5 huge scratches, even the roof was scratched, I had to walk 3 times to get those spots marked in paper. The rest was all good. "
PARIS, FR - Reviewed by LACHLAN - 28 September 2016
VERSAILLES, FR - Reviewed by EFTHYMIOS - 28 September 2016
" The prices are great, the cars categories and the options are fine. I would prefer to have a table with the different renting conditions and price per company so that i don't have to do it by myself. The car was fine. I didn't like the fact that the company was calling me and leaving me phone messages about when i will return the car since i have already made that clear during my booking. "
" The pickup time of the car was fine, although I have rented more than 20 cars the last few years and the paperwork can be done much faster. For example last november in CDG the pick up time was less than 5 min. The car was fine. I didn't like the fact that the company was calling me and leaving me phone messages about when i will return the car since i have already made that clear during my booking. "
NICE, FR - Reviewed by ISABEL - 27 September 2016
" All very good, quick pick up, spotless car easy drop off. Only negative is the amount of time it took to get to the rental company from terminal 1 (shuttle & a long walk) "
PARIS, FR - Reviewed by MAURICE - 26 September 2016
" quick and efficient; competitive pricing "
" very long to be credited back the deposit. some months ago it took me more than 2 months; today I have already 500? (2 x 250~?) which have been debited from my accouint without being recredited. I do not appreciate to be the bank of Alamo and I ask you to change this status, otherwise Iwill stop renting from you; thank you "
LYON, FR - Reviewed by CEMIL - 21 September 2016
" auto europe always offers good prices "
" i rent renoult captur but they gave renout kangoo, anyway it was good expreience "
NANTES, FR - Reviewed by RAJ JYOTI - 20 September 2016
NICE, FR - Reviewed by NUTESCU - 19 September 2016
" absolut OK, nice and easy everything "
" Perfect organized, very good car, fair price, more than OK "
MARSEILLE, FR - Reviewed by ANDREI-DUMITRU - 18 September 2016
" The good: received new car. The bad: at 1st contact, the desk person got 2 car keys as the proposed available options: 2 upgrades from what I booked with AutoEurope - the 1st cost an additional 30 E/day, the 2nd 20 E/day. That was on top of the 200 E I payed for the whole 11 days for an Economy car with A.E. When I asked if they have what I booked and not upgrades only then they said "yes", went back, and got the other car key. Anyway, I received a Peugeot 108 which is a Mini, different from the booked Economy class (similar to Peugeot 208). Then, they proposed another "deal" - if I returned the car with the tank empty, the cost would only be 36 E - but the tank of the 108 has 30L + 5 reserve, and is hard to get it empty exactly at return. "
MARSEILLE, FR - Reviewed by JOSEPH - 15 September 2016
" It is the first time I used AE after a rcommendation "
" Staff were very welcoming and helpful. "
MONTPELLIER, FR - Reviewed by ROBERT - 15 September 2016
" Efficient "
" Quick service "
PARIS, FR - Reviewed by MARINO - 13 September 2016
" efficient "
" Keddy DOES NOT EXIST, if you search for them near avenue Foch, 8! You must learn that you are supposed to address the Europcar counter, which itself is located in an underground parking lot WITH NO APPARENT SIGN outside. Such a thing SHOULD BE EXPLAINED by Autoeurope staff! "
NICE, FR - Reviewed by KAROLY - 12 September 2016
PERPIGNAN, FR - Reviewed by JEAN PIERRE - 11 September 2016
PARIS, FR - Reviewed by JESMOND - 07 September 2016
" Very friendly lady at the desk at Gare du Nord. Got a larger vehicle than booked. Fast and hassle free pick up. Same when returning car at Orly airport. "
PARIS, FR - Reviewed by SAMIR - 07 September 2016
BORDEAUX, FR - Reviewed by ROMOLO - 05 September 2016
" We needed to catch a trai from Chambery Central station on Saturday. Return office is closed on Saturday so had to take the car to airport. I wasn't advised there would be no transport to get back to Chambery. Had to call a taxi and wait. Nearly missed my train. "
PARIS, FR - Reviewed by ALIOU - 05 September 2016
PARIS, FR - Reviewed by BÉLA - 02 September 2016
NICE, FR - Reviewed by ALIUS - 01 September 2016
PARIS, FR - Reviewed by ALAIN - 31 August 2016
" The people on the phone are always very nice. I usually rent by phone rather than on the web. "
" Very good rate, very nice operators at pick up and return. "
MORLAIX, FR - Reviewed by GRAHAM - 31 August 2016
" saw sign but didn't realise you had to go into the petrol station to collect car. went to place vans stored and lady who turned out to be involved with car rental indicated we should not be in this area but didn't come and tell us where to go. "
PARIS, FR - Reviewed by JEAN-PHILIPPE - 30 August 2016
" Really bad feeling. The agency was closed at 19:55. Nobody has been able to give a workaround despite several calls. "
" Really bad feeling. The agency was closed at 19:55. Nobody has been able to give a workaround despite several calls. "
MARSEILLE, FR - Reviewed by FABIENNE - 30 August 2016
" The car was very good but I didn t get the car I ordered . I had to wait between 30 And 45 min in the queue to get the car . To return it very Quick And easy "
TOULOUSE, FR - Reviewed by DAVID - 30 August 2016
" Very good "
" Although I had to wait a long time for collecting my car (more than 40mins) this was compensated by having a complementary upgrade "
NICE, FR - Reviewed by JANA - 29 August 2016
" horrible customer service on phone, have my call recorded can provide the whole file with details. absolutely terrible,confusing with the insurance etc... "
" very good service, helpful, competent "
MARSEILLE, FR - Reviewed by LINDA - 29 August 2016
" The staff were helpful and I was satisfied with the car I received. "
NANTES, FR - Reviewed by MARTIN - 29 August 2016
" I had rented a larger car as we were travelling with my infant and my brother, Martin Richter, was going to drive the car. When we arrived at Enterprise, they would not accept his Hong Kong driver's license despite my brother having rented via Enterprise in the US and Australia using this license.. I have a German driver's license, however, do not drive manual. They would not accept my license on that day as I did not have my passport and we agreed we would return the next morning. The only automatic car available was a Ford Fiesta, which we took, however, this was about 4 classes smaller than the car I initially booked and paid for. I would appreciate it if you could look into this matter and refund me the difference in car rental. "
" I had rented a larger car as we were travelling with my infant and my brother, Martin Richter, was going to drive the car. When we arrived at Enterprise, they would not accept his Hong Kong driver's license despite my brother having rented via Enterprise in the US and Australia using this license.. I have a German driver's license, however, do not drive manual. They would not accept my license on that day as I did not have my passport and we agreed we would return the next morning. The only automatic car available was a Ford Fiesta, which we took, however, this was about 4 classes smaller than the car I initially booked and paid for. I would appreciate it if you could look into this matter and refund me the difference in car rental. "
NICE, FR - Reviewed by HOREA - 27 August 2016
LYON, FR - Reviewed by INGOLFUR - 25 August 2016
BIARRITZ, FR - Reviewed by ANNA - 25 August 2016
MARSEILLE, FR - Reviewed by KORAY - 24 August 2016
" Good service. Change and cancellation is quite easy in Autoeurope, you can trust autoeurope. i tried to change conditions about my car , after that the EUR difference between the first and second reservation was paid back quickly. Thanks. "
" In the office they said we dont withdraw your money from your card, it is only for guarantee, it should be wait in provision. But i saw in my bank account they take more than 400 EUR, but there is not any accident. I am still waiting for remboursment :( . I gave 160 EUR to autoeurope and enterprise withdraw 419 EUR. I did not understand the conditions. "
PARIS, FR - Reviewed by ERIC - 24 August 2016
" good "
" very nice people "
BASTIA, FR - Reviewed by ANTHONY - 23 August 2016
" Perfect. "
" Perfect "
VALENCE, FR - Reviewed by LALAGE - 22 August 2016
" Excellent at Valence TGV station "
NICE, FR - Reviewed by CLAUDIU - 22 August 2016
" Very good service; everything went very quick and simple "
" Quick, efficient, easy to work with "
MONTPELLIER, FR - Reviewed by LAURA - 21 August 2016
TOULOUSE, FR - Reviewed by HEATHER - 21 August 2016
" Good website and easy booking only difficulty was how to organise excess insurance cover in euros. "
" Transactions seemed to be more enterprise /National than Alamo but corporately I guess they are one of the same. Service on collection was very smooth and friendly guy handled the necessary .Some discussion on number plate damage and recording the same but it was not an issue upon return. Map was provided on request which was helpful. Similar efficient service upon car return. "
NICE, FR - Reviewed by HOSSEIN - 21 August 2016
" NO PROBLEM NOTED BUT CAR A LITTLE DIRTY. "
PARIS, FR - Reviewed by IAN - 19 August 2016
" Lousy service & bureaucratic mess "
" Old car. Unclean. "
LOURDES, FR - Reviewed by ELIZABETH - 19 August 2016
" Had VW Polo which was very nice. No problems with car or service. "
" Very courteous. "
NICE, FR - Reviewed by MARIA - 18 August 2016
LYON, FR - Reviewed by SALMAN - 13 August 2016
NICE, FR - Reviewed by FLORIN SANDU - 13 August 2016
" Although I was quilty by being envolved in a car accident from the back side of the car at traffic light I was assigned to be responsible for the car which I beleive is not normal. "
STRASBOURG, FR - Reviewed by GUNDUZ - 13 August 2016
NICE, FR - Reviewed by LIJUN - 12 August 2016
CARCASSONNE, FR - Reviewed by IRINA - 12 August 2016
" The car broke while approx 200 km away from rental office and it took over 4 hours to arrange transport back to Carcassonne and many costly and useless phone calls - very bruising experience! Moreover, they have charged all excess immediately from my account, without waiting for the garage report. Report came back that the clutch was broken (burnt) from my fault and will be charged to me, although I have told them I have never broken a clutch in 25 years, since I drive and that I have driven many rented or personal cars! "
LYON, FR - Reviewed by PHILIPPE - 11 August 2016
" Excellent accueil et service. Bravo ! A recommander quand on voit les refus de louer que j'ai eus de la part des concurrents pourtant beaucoup plus connus, avis, europcar, hertz... Seuls Sixt avait trouvé une solution, moins bien finalement que Entreprise. "
" Excellent service et convivialité. Auto parfaite, proximité aéroport parfait... Bravo. "
NICE, FR - Reviewed by VICTOR - 09 August 2016
AVIGNON, FR - Reviewed by ARIANE - 08 August 2016
" Very good & efficient car rental "
" Very good & efficient car rental "
TOULON, FR - Reviewed by EDOUARD - 08 August 2016
AIX EN PROVENCE, FR - Reviewed by RAHUL - 06 August 2016
" Really easy to pick up and drop. "
MARSEILLE, FR - Reviewed by SVEINN - 05 August 2016
" Hello what is the administration fees? , Order no 1030310324 .Vinsamlega let me know what this is: Sveinn Sveinsson phone 00354 6926096 "
STRASBOURG, FR - Reviewed by EDMOND - 03 August 2016
MARSEILLE, FR - Reviewed by ROBERT - 02 August 2016
" never got email confirmation of rental "
MARSEILLE, FR - Reviewed by KANG CHONG - 02 August 2016
" The car was not the one I booked. It was small but they could found another bigger one forme finally. Another thing need to improve is the briefing from staff was not detail enough. As I am a foreigner, the car is totally new for me. I need more instruction on how to use the car. "
FREJUS, FR - Reviewed by MICHEL - 01 August 2016
BORDEAUX, FR - Reviewed by KONSTANTINOS - 01 August 2016
" Hello, although the rental office in Bordeaux did their best (including category upgrade) upon arrival, they spoiled the whole picture by a simple problem they couldn't solve. A few minutes after I left with the car, I realised that the radio was dead because the radio code was missing. When I called them, they told me that they had to talk to Paris on Monday to get the code (or return the car the next day). I decided to wait until Monday (18/07). On Monday I called again (because they didn't) and told that I (and not them) must talk to the offices in Paris! I called in Paris and it turned out that the number they gave me from Bordeaux Airp. was the reservation number!! I never managed to get the code during the rental. Very unproffesional "
BORDEAUX, FR - Reviewed by VAIDOTAS - 01 August 2016
" Didn't go smoothly as I wasn't prepared for a deposit of 1000EUR. You should make the statement more clear. Other than this it was all good. "
BORDEAUX, FR - Reviewed by DAVID - 31 July 2016
" Booking etc. were all correct, very efficient. Only comment would be that the details on insurance need to be more clearer. I always take full insurance but with Alamo this was not possible. "
" picking up the car was relatively easy - very efficient at the desk although concerned I could not get full insurance. When going outside to get the car in the car park there was a queue and people were rushed. Car had a lot of damage and there was a willingness only to record some until corrected. The car was also dirty which I do not like - there was an almost permanent mark on the windscreen. I also had to clean the car at my cost. I would request a discount for this. When compare Alamo to Thrifty whom I used last year - Thrifty would win. The car return was efficient and handled very well - the lady was very good. "
PARIS, FR - Reviewed by MANUEL - 30 July 2016
" Very good and reliable company "
" Hertz is a very serious and professional company. They even supplied us with a car better than the one we ordered. They exceeded my expectations. Well done hertz keep it up. "
NICE, FR - Reviewed by UWE - 29 July 2016
" Fast and easy Reservation process, competitve rates "
" Good condition of the rental car! Very detailed take over with detailed common inspection with the Alamo (Enterprise) Agent. Only upon return there was no check in Agent present anymore (9 pm). "
MARSEILLE, FR - Reviewed by EAMON - 28 July 2016
" Sold me supercover that was no use to me. Had to purchase AGAIN at firefly counter waste of money "
" Not helpful at all. Had to pay lots of charges at counter. Always a catch "
PARIS, FR - Reviewed by QOI TIY - 28 July 2016
" Enterprise was very nice to deal with. There was a small wait to get the car as only one guy was working in the garage. The car was not as good as I wanted. It was an automatic and did not shift gears smoothly so it was not such a great car (Citroen Picasso). "
NICE, FR - Reviewed by RAN - 27 July 2016
" It's very easy to choose and book the car you want online before your trip. "
" Our plane was late so we wanted to tell the car company that we would be late to take the car. But the telephone your company gave us was wrong so we couldn't get in touch with the car company. When we arrived ,the car company told us that the automatic car we booked was taken by another person bacause we were 4 hours late. We could only take another manual car but the price couldn't be change. I think that is your company's mistake to give us the wrong number that we cann't get the car we booked. We feel dissatisfied with your company! "
NICE, FR - Reviewed by KAI - 26 July 2016
" Easy to use; Prices, terms and options clearly presented "
" Prompt and courteous service. Car in good shape. Existing damages of the car were inspected together with the personnel in the beginning of the rental to avoid misunderstanding at the end of the rental. This was very good practise. "
LILLE, FR - Reviewed by SABINE - 26 July 2016
BORDEAUX, FR - Reviewed by NATHALIE - 25 July 2016
LILLE, FR - Reviewed by TOM - 24 July 2016
" My initial contract with car rental Thrifty didn't allow me to drive outside of the country of rental. I was informed about this fact by the car rental employee upon arrival/collection of the car at the airport. Auto Europe Mr. Aleksandrs Paperno assisted me in a friendly and professional manner to solve the problem by issuing a new contract with car rental Hertz without cost impact. Thank you very much. "
" The Hertz-employee @Hertz Mrs. Samantha was very friendly and in a professional manner. thank you! "
MARSEILLE, FR - Reviewed by DIANA - 24 July 2016
BORDEAUX, FR - Reviewed by ANTOUN - 24 July 2016
" GPS very slow and sometimes wrong! Rates given by firefly better than autoeurope "
PARIS, FR - Reviewed by MARK - 23 July 2016
" We collected our previously booked hire car from the Euro Disney TGV. The original car booked was reported to have some issues so we received an upgrade of the same vehicle but to an automatic with extra features. The car was a wonderful choice, and handled beautifully as we drive through Switzerland and into various parts of Italy. A truly amazing experience. The staff at both pick up and drop off were courteous and helpful and made all transactions very easy and smooth. Would highly recommend to other travellers! "
" Hertz staff were helpful, courteous and efficient. We were extremely satisfied with our booking. "
NICE, FR - Reviewed by CHRISTOPHER - 22 July 2016
" Good value for money. Pick up was a little slow - several people ahead of us and they were v e r y slow ( although our pick up took less than 5 minutes) Location is not on the car hire hub, although well signposted. "
MARSEILLE, FR - Reviewed by BRIAN - 21 July 2016
" I purchased through the website at the time of the booking, all the extra insurances to find when picking up the hire car I would have to pay a further 85 Euros for full cover. The website is very misleading. I would warn friends in the future about this. "
" Every panel on the car had some sort of damage and looked very scruffy and not well presented. The dashboard kept telling me I had a puncture. I checked and adjusted the tyre pressures but the warning still remained. "
NICE, FR - Reviewed by VLADIMIR - 19 July 2016
" I was satisfied in overal, approach of stuff, service quality... I can not complain "
GENEVA, FR - Reviewed by ARTHUR - 19 July 2016
TOULOUSE, FR - Reviewed by THIERRY - 19 July 2016
RENNES, FR - Reviewed by NICOLE - 16 July 2016
FIGARI, FR - Reviewed by FRANCOIS - 14 July 2016
" J'ai retenu une voiture chez Auto Europe par téléphone Le contact a été très bon et j'ai pu indiquer mes options pour le choix d'une voiture ;automatisme et clim , "
" A notre arrivée à Figari la voiture était prète :une 308 Peugeot qui nous a donné entière satisfaction pendant notre séjour en Corse Bon contact avec personnel "
BORDEAUX, FR - Reviewed by FIRDAUS QUAH - 14 July 2016
" When I returned the CAR in Bordeaux Airport the lady said everything was in order and I would received back the security deposit. I asked for papers and she said no need. Later I found out that MY CREDIT CARD WAS CHARGED INCLUSIVE OF THE SECURITY DEPOSIT OF euro 250. "
LYON, FR - Reviewed by EIRINI - 13 July 2016
" There was very bad communication with the people from customer service who completely misinformed us about the deposit that was going to be withheld from my credit card. For a rental of a mini Fiat for 12 days they said that there would be a deposit of 1000 euros even though the rental price was around 310 euros. They also said if we were to rent a gps device the deposit would reach 1200! When we arrived in Lyon the people at the desk told us tje deposit would be equal to the cost of rental (310 approx) and they couldnt believe i was told that deposit would be so high. This situation caused us great stress in the days approaching the rental because in Greece we have capital controls and transfering big sums like that is very tricky. "
" The service at the Lyon desk was very satisfying. "
NICE, FR - Reviewed by ALEXANDRU - 13 July 2016
" Very nice experience, professional people, good car, meeting the expectations! Thank you! "
CARCASSONNE, FR - Reviewed by KARL - 12 July 2016
" excellent service, excellent (brand new) car, helpfull desk personnel "
LE HAVRE, FR - Reviewed by CHRISTOPHER - 11 July 2016
" In my opinion the Citrone I was given is not equal to the VW I asked for. "
BORDEAUX, FR - Reviewed by VALERIANO - 10 July 2016
BEAUVAIS, FR - Reviewed by ALESSANDRO - 10 July 2016
TOULOUSE, FR - Reviewed by CHARLES - 09 July 2016
" I unfortunately bumped the car on a curb and have submitted a request for a refund for the excess charged by the supplier under Auto Europe's "Refundable Excess Program" I trust that I will continue to be satisfied! "
" The customer service at both ends of our rental, Toulouse and Montpellier, was excellent. "
BASTIA, FR - Reviewed by CHRISTIANE - 08 July 2016
" J'ai été satisfaite; un petit bémol, l'avion avait du retard et personne dans le parking pour trouver la voiture après 18h30. "
LYON, FR - Reviewed by DENNIS - 06 July 2016
" Excellent experience from start to finish! Competitive pricing, easy reservation process, and overall friendly website. I would HIGHLY recommend Auto Europe over the other well known competition, especially to renters who are from the United States. "
" The friendly team at the airport rental office provided superior customer service, and even upgraded me for free due to my National/Enterprise Emerald Club status (a complete surprise). So I ended up with a powerful, newer vehicle that was a superb fit for my trip to the French Alps. Nothing but the best to say about the folks at Alamo! "
NICE, FR - Reviewed by BAS - 04 July 2016
MARSEILLE, FR - Reviewed by BO - 04 July 2016
BASTIA, FR - Reviewed by HANS-JOACHIM - 04 July 2016
" Problemlos "
" Zuerst bekam ich ein altes Auto mit völlig blank gefahrenen Reifen. Nach meiner Reklamation bekam ich einen neuen Peugot 208 und war sehr zufrieden. Der Zeitverlust am Flughafem betrug allerdings fast eine Stunde. "
PARIS, FR - Reviewed by FUNG CHONG - 04 July 2016
" The given information for the rental is not clear enough, it did not mention my rental need to pick up from T2, not either terminal, and the telephone provide can not be connected. "
" First of all, when I received the confirmation email from Autoeurope, it did not clearly mention the pick up place from which terminal in CDG airport, when I arrived into T1 Hertz counter, there is no staff until 0600 but my rental pickup time is 0530 so I need to wait until they come to work and told me my booking should be at T2 no T1 or T3. First of all, when I received the confirmation email from Autoeurope, it did not clearly mention the pick up place from which terminal in CDG airport, when I arrived into T1 Hertz counter, there is no staff until 0600 but my rental pickup time is 0530 so I need to wait until they come to work and told me my booking should be at T2 no T1 or T3. After I got to T2 Hertz office, no one explain to me that the charges breakdown and where I need to return the car of a instant office receipt, the Hertz staff assume we are the regular customer without any details explanation but just give us the key and let go. We spent more than normal time to finish the booking. "
AIX EN PROVENCE, FR - Reviewed by ARNOLD - 03 July 2016
" Arrived late to the pick up counter due to transportation delay, no cars are available for us. the lady at the counter said there are still four cars in the lot waiting for six reservations to pick up, which means 2 other groups of people will not get their cars that day as well. Seriously? Is that how you do business? "
PARIS, FR - Reviewed by ANDREAS - 01 July 2016
" The car had an ignition issue. Called Europcar who send road assistance but the problem persisted. I was told that i could change the car but could not tell me where to go to do this. When line was interrupted they never called back. Very bad service. "
DIJON, FR - Reviewed by SHING-WAI - 30 June 2016
" Efficient and reliable "
" Helpful service "
PARIS, FR - Reviewed by NAN - 30 June 2016
" Can't get the car! Compliant claim made! The customer service is extremely unprofessional and rude!!!! Really bad! "
" Not helping at all! "
VERNON, FR - Reviewed by MARIJA - 30 June 2016
" Booking process is easy and the price is very reasonable. The only problem I had was with wrong information given by the agent over the phone so I recommend Terms and Conditions jave to be read carefully before completing the booking. "
" The booking office was not visible in Vernon since it was not marked i.e. it is placed within petrol station. The stuff does not speak English. "
LYON, FR - Reviewed by MATTHIEU - 29 June 2016
BEAUVAIS, FR - Reviewed by BRUNO KOENIGKAN - 29 June 2016
" I rented a Citroen C3 and received a Citroen C1 "
PARIS, FR - Reviewed by ARAN - 28 June 2016
PERPIGNAN, FR - Reviewed by DANIEL - 26 June 2016
AJACCIO, FR - Reviewed by GASPARD - 25 June 2016
" goede service "
" lange wachttijd "
GENEVA, FR - Reviewed by TAMAS - 25 June 2016
" My plane was late app 20 minutes, and arrived after rental hours. The rental agent (a lady) was waiting for me and provided a great service. Also received an upgrade. "
PARIS, FR - Reviewed by NEILA - 24 June 2016
" I was pleased at the beginning but when i gave back the car and found out that i have to pay for a plus of km was surprised. The sales agent on the phone told me about 250 km per day. It was actually 220 km . I believed on what he said. "
PARIS, FR - Reviewed by ISTVAN - 23 June 2016
" With Auto Europe everything was fine, it worked as expected "
" The first car we got was not cleaned and an icon indicated that there was a problem with the engine. When I complained at the desk, they gave us another car but they did not even apologized. This should not happen like this!!! "
LYON, FR - Reviewed by SIGRUN HELGA - 23 June 2016
GENEVA, FR - Reviewed by COLIN - 23 June 2016
" Auto Europe confirmed by phone a few days before departure that booking was in order - that wasnt the case on arrival "
" 1. waited one hour with only one customer in front of me 2. booked smart estate car and was presented with family car 3. went to car and they discovered it was manual 4. after 15 km realised petrol guage was down one notch it wasnt full "
PARIS, FR - Reviewed by MARIANA - 21 June 2016
" I will say the worst for your company "
" I wasnt able To get the car and you dont refund my money "
STRASBOURG, FR - Reviewed by SEYEDMEHDI - 21 June 2016
" I rent a car from your web site but when I went to pick up the car the company said that my visa card is not valid. When I provide you the card information and you confirmed it why I should stuck in this situation. I did not use the car and you are going to charge me for a car that I did not use "
MARSEILLE, FR - Reviewed by ANTTI - 20 June 2016
FIGARI, FR - Reviewed by MARCEL - 19 June 2016
" tout a été parfait "
" tout a été parf "
VALENCE, FR - Reviewed by GUY - 15 June 2016
" he c'est en france pourquoi me parlez-vous englais!!! "
" service rapide .il y avait penurie d'essence mais je n'ai pas eu de probleme...ouf "
COLMAR, FR - Reviewed by ADAMOS - 15 June 2016
" We didn't rent a car at the end. The hertz company try to trick us they wanted us to make the full insurance when we denial she said OK and took us out to show us the car and show us that the car had one scratch when I went near to check it was mud . When I check the car futher i notices 3 real scratches that she didn't put in the paper so I realize tha she was trying to trick us .we told her that we wanted to cancel the car it she said OK. And we still waiting for our deposit of 420 euros too be release . The other think they wasn't anyone tha could speek good English. So we lost the amount for renting the car we got 420 deposit waiting to be realise bad experiance "
" Be advice they will try to reap you off stay away "
BORDEAUX, FR - Reviewed by FABIO - 14 June 2016
" There was Over charge on Hertz price No clear the assurance conditions. I had to pay more then I knew during the booking "
CARCASSONNE, FR - Reviewed by GILLIAN - 12 June 2016
NICE, FR - Reviewed by VICTOR - 11 June 2016
BEAUVAIS, FR - Reviewed by BANU - 10 June 2016
NANTES, FR - Reviewed by BJOERN - 07 June 2016
" Research was long because of one-way reservation and additional costs, but finally reservation was quite easy. My second research two weeks later for one-way from La Coruna (Spain) to Porto (Portugal) was unsuccessful with Auto Europe. No vehicle for 6 people available and far too high one-way costs. Your Android App should clearly be revised (even my home country is not reminded from one use to the other. No "last reserach" button. No online answers for my research, always "please call us on ..." "
" Very kind people and no problems with car rental. BUT: calling an office NANTES downtown, that is actually more than 7 km away from city centre is quite a bad joke. That should clearly be announced or shown on a map before booking ! "
MARSEILLE, FR - Reviewed by ROMAN - 06 June 2016
NICE, FR - Reviewed by ADRIAN RAZVAN - 06 June 2016
" Everything was perfect! "
" Very professional company. "
PARIS, FR - Reviewed by JOAO - 03 June 2016
" CAR DIRTY SERVICE AND CONDITIONS OF OFFICE FACILITIES VERY POOR, HAD TOO WAIT IN THE RAIN. AND STILL WAITING FOR EMAIL OF MY RECEIPT AS INFORMED BY FIREFLY. "
PARIS, FR - Reviewed by EVGENIA - 02 June 2016
" Fast and accurate. "
" Kind staff and decent car. good location inside the terminal. "
MULHOUSE, FR - Reviewed by FREDY - 01 June 2016
" Very good contact, nothing to tell about the rent ! Perfect, thank you "
BASTIA, FR - Reviewed by BERND - 01 June 2016
GENEVA, FR - Reviewed by CELINE - 01 June 2016
" tout s'est bien passé, dommage que personne ne nous accompagne à la voiture car j'ai du demandé à une personne dans le parking comment démarré la voiture.... "
TOULOUSE, FR - Reviewed by JAN - 31 May 2016
" All good "
" Everything was perfect. "
BASTIA, FR - Reviewed by GERARD - 30 May 2016
PARIS, FR - Reviewed by KERSIN - 29 May 2016
" booking error by phone operator; absolutely unsatisfying customer service "
PARIS, FR - Reviewed by OLIVIER - 29 May 2016
" The first rented car had a problem: even with air-conditioning, the air was blowing warm on the driver's side. While I was outside south of Paris when I called and had to travel further south, I called two other stations close by, including at the Orly airport, they said I had to go to the original station. This made me loose half a day!!! Fortunately, the team at the gare de l'est station was kind, helpful and sorry for the answer of their colleagues. The second car was the same model but no automatic gear :-(( They said I would get a commercial gesture, have't seen anything so far. Maybe AutoEurope did ? Hope to get a feedback from you. Best regards O. Rudelle "
PARIS, FR - Reviewed by BELUR - 29 May 2016
" Appreciate support provided by staff during rental, esp to deal with diesel strike issue "
LYON, FR - Reviewed by S. Y. MIGGKY - 27 May 2016
" just one staff to serve all the customers, he is too busy but he is so kind and do his best, only forgot to give the car key to me. "
LYON, FR - Reviewed by ROBERT - 26 May 2016
" We almost always book with Autoeurope during our extensive travels through Europe. "
" We arrived to pick up car in Lyon at 10h. Check in was smooth, but then we had to wait an additional 30 minutes because the representative who had the keys to the car was delayed. It seems ridiculous that the person manning the desk did not have access to the car keys. We were not happy with this unexpected delay. "
BASTIA, FR - Reviewed by VALÉRIE - 23 May 2016
PARIS, FR - Reviewed by SAENGARUN - 22 May 2016
TOULON, FR - Reviewed by GRIGORY - 21 May 2016
" Ok in general. But, when I needed to change Pick Up Location and Time, I did not find an option to make it at once. That was annoying. Probably, you can provide a form where it is possible (or easier to find :)) "
" 1)I got a car without additives (some Peugeo feature which I was not aware about). Engine got blocked when I turned it off on my first stop. I had to wait for the car to be evacuated and to take taxi to PickUp location to get another car (4 hours+19 Euro); 2)As a compensation, they offered to me one extra driver for free. They have issued the contract as compensation. But at DropOff location they have changed me 25,2 Euro for this compensation. 3)Only reason to rent in Toulon (day before I needed it) was to pick my friend up. Since I was late, we had to order taxi to let him get the hotel while I was changing the car (24 Euro). SUM: my extra expenses due to Hertzs fault are about 70 Euro+4 hours. Will Hertz or AutoEurope reimburse me?! "
PARIS, FR - Reviewed by ALFREDO - 19 May 2016
" A very good Compagny "
PARIS, FR - Reviewed by GERARD - 18 May 2016
" I was always satisfied through my locations "
" All the people working for the company were very helpful for me ! But the company since April debit the caution fare : 250 When I give the car back the front radiator rail was missing . Jonathan Hezer tell me it was not my problem . Following that they debit my credit card for 600 ! I ask them for refund . So for the moment I am very upset by Enterprise "
AIX EN PROVENCE, FR - Reviewed by ANNE MARIE - 18 May 2016
" It' good but the park is far and the cars are older, but they work well. No problem "
" Idem. "
TOULOUSE, FR - Reviewed by PEGGY - 16 May 2016
NICE, FR - Reviewed by FREDRIK - 16 May 2016
" I did not receive a car of the size I ordered, so obviously very disappointed. Also, in your papers an extra driver would be 63 maximum, but I had to pay 67. Don't care about 4, but the principle..... "
" Europcar's administrator tried to sell me a car of the size I originally ordered for 15 extra per day, which I of course was not interested in spending. I ordered a family car and your example was Nissan Qashqai, but we received an Opel Mokka, which is considerably smaller. Disaster. "
NANTES, FR - Reviewed by ALAIN - 14 May 2016
PARIS, FR - Reviewed by ASSEN - 13 May 2016
" Half an hour delay after the arranged time but otherwise perfect "
BASTIA, FR - Reviewed by CHRISTIANE - 13 May 2016
" Première expérience.. "
" Accueil ? Le soir, pas de contrôle du véhicule avant l'utilisation On donne simplement les clés, après signature, et aucun examen du véhicule avec une personne de l'agence. NE PAS RECOMMANDER ALAMO "
TOULON, FR - Reviewed by GYÖNGYIKE - 13 May 2016
" Great service, very courteous agent, during our short waiting time coffe was available. Also had an upgrade which I greatly appreciated because I had a long drive during the 2 days "
CARCASSONNE, FR - Reviewed by AHARON. - 11 May 2016
NANTES, FR - Reviewed by ABHISHEK - 11 May 2016
TOULOUSE, FR - Reviewed by ANNABEL - 11 May 2016
" All worked very well. "
" Really nice staff, car was new. We were 'upgraded' into something larger than reserved which actually was not a plus as we like small cars, but it was fine. "
STRASBOURG, FR - Reviewed by FRANCIS - 10 May 2016
TOULOUSE, FR - Reviewed by EVANGELOS - 09 May 2016
" They didn't have the car or similar that I booked "
BASTIA, FR - Reviewed by BRANISLAV - 09 May 2016
LYON, FR - Reviewed by MAXIM - 09 May 2016
MARSEILLE, FR - Reviewed by JAN PAUL - 09 May 2016
LILLE, FR - Reviewed by ALPER - 07 May 2016
" Dear All, I had been in Lille for 5 days for the science conference. Because the officer in gare de lille did not accept my country driver licence and insisted on the international driver licence, I could not use your car. I wen to Avis office in gare de lille, they did not have any block for me and drove their car. I had paid in advance via online so I am waiting for the repayment from you. Kind regards. "
MARSEILLE, FR - Reviewed by EMMANUEL - 07 May 2016
" Easy, straightforward and clear. Had to change the dates of my booking and it couldn't have been simpler "
" Vehicle was very dirty at pick-up. Also had some damage on one door, but was handed over to me as in perfect condition. I only had a quick look at it and didn't see it. At return, they noticed it. Argued with them it was obviously an old scratch. They were a bit aggressive until they found out in a previous report that this damage had already been logged. Overall not a very professional service. "
AIX EN PROVENCE, FR - Reviewed by AIKATERINI - 05 May 2016
" We didn't had any problem.Everything was perfect. "
" Everything perfect and the staff really helpful and polite. "
BORDEAUX, FR - Reviewed by ANDREAS - 05 May 2016
PARIS, FR - Reviewed by ACHYUTH - 04 May 2016
NICE, FR - Reviewed by MARIA ANTONELLA - 04 May 2016
BASTIA, FR - Reviewed by MARIE-LAURE - 04 May 2016
TOURS, FR - Reviewed by LISA - 04 May 2016
" good customer service on the phone and at the car rental physical agency. But it was confusing which phone number to call to make the booking. I live in Paris, but the -0800 number either didnt work, or they didnt speak english - I cant remember which. Tried to get through to the German office - it was challenging. But otherwise all was good. "
" very thorough service - very helpful they stayed open for us so we could pick up the car at midday, when they usually have their lunch. this was invaluable.e all went well. "
NICE, FR - Reviewed by EVGENI - 02 May 2016
PAU, FR - Reviewed by VALENTIN - 02 May 2016
GENEVA, FR - Reviewed by ROLAND - 29 April 2016
" booked peugeot 308 got " similar " instead which although was a brand new fiat 500 xl was underpowered and autolock had its own mind when it came to locking the boot. "
" attentitive and helpful "
PARIS, FR - Reviewed by PURCAREA - 26 April 2016
" The experience we had renting this car was very good. Fast and professional, a real pleasure. "
" Polite and helpful staff. The process of getting the car was very easy and fast. "
MULHOUSE, FR - Reviewed by ALAIN - 26 April 2016
" Excellent "
BASTIA, FR - Reviewed by STEPHANE - 25 April 2016
" Accueil téléphonique agréable. Réservation facile. Prise de l'option Assurance bas de caisse et jantes car franchise élevée en Corse (1400) "
" Prise de véhicule et retour rapide. Personnel agréable. Véhicule de qualité. "
MARSEILLE, FR - Reviewed by PAUL - 25 April 2016
" quick, easy and by far the best value rental Company. "
" By far the most pleasant & courteous car hire company I have used in recent months. Nothing was to much trouble for the staff and although I paid extra for the sat nav and my trouble in using, they refunded the extra cost. "
PARIS, FR - Reviewed by THIERRY - 23 April 2016
NICE, FR - Reviewed by MANFRED - 20 April 2016
AUBAGNE, FR - Reviewed by FABIEN - 20 April 2016
PARIS, FR - Reviewed by SUBAN - 18 April 2016
TOULOUSE, FR - Reviewed by THOMAS - 13 April 2016
NICE, FR - Reviewed by SHIRIN - 12 April 2016
GENEVA, FR - Reviewed by ROSEMARY - 11 April 2016
" There was no queue when I collected and returned my vehicle, so the whole process was quick and easy. I haven't yet seen the final bill on my credit card, as we opted for the fuel fill-up option, but if that is as it was quoted on the form, then I will be very happy indeed. The car served our needs well and was economical to drive. "
GRENOBLE, FR - Reviewed by MICHAEL - 06 April 2016
NICE, FR - Reviewed by PER KRISTIAN - 02 April 2016
EVRY, FR - Reviewed by ALEXANDRA - 01 April 2016
PARIS, FR - Reviewed by ANGEL - 24 March 2016
GENEVA, FR - Reviewed by ENDRIT - 23 March 2016
" I didnt cat the car, they told me that my credit card was rejected and they didnt accept other credit card. We were in two and didnt allow to use the other credit card. I went to Herz and booked another car the credit card worked fine there. They told me that we dont refund and i have to find the solution with autoeurope. This is called stealing. You stole my money, this is how i understand this. "
" You stole me... "
LYON, FR - Reviewed by JEAN-CLAUDE - 23 March 2016
" I've already rent cars many times with Auto Europ but I don't have a proper login account. It's surprising. "
" Really excellent: no queue, very recent car (including carplay which was perfect for GPS and calls), easy to take and return the car, really efficient and polite staff "
AVIGNON, FR - Reviewed by YANNICK - 22 March 2016
" Rapide efficace aimable "
NICE, FR - Reviewed by MIHALY - 22 March 2016
" The best Auto Rental service provider and Price Information supplier in Europe. Easy to use, search facility, secure payment system. "
" Fast service for getting and returning the car rented. Offered three choices for the selected car type. "
CARCASSONNE, FR - Reviewed by ZSOLT - 22 March 2016
MONTPELLIER, FR - Reviewed by JEAN - 15 March 2016
" Très bien. Conforme à ce qui estannoncė. "
" Seul problème c est que l assurance est pas comprise dans le prix "
PARIS, FR - Reviewed by JEAN-LOUIS - 15 March 2016
" Il faudrait s'assurer que la voiture mise à disposition correspond bien à celle payée. Citrôen C1 à la place d'une opel corsa "
" La voiture était une petite C1. De plus, sur le trousseau de clés, il était indiqué que c'était une diésel alors que c'était une essence ! "
BORDEAUX, FR - Reviewed by CARLO - 15 March 2016
" Prenotazione semplice e rapida "
" Servizio puntuale e preciso, così come il personale "
NICE, FR - Reviewed by GALYNA - 13 March 2016
PARIS, FR - Reviewed by BERNARD - 13 March 2016
" Easy way for reservation and good price "
" All was ok and fast to receive the car . Car in good condition, and clean "
NICE, FR - Reviewed by JANWIM - 12 March 2016
" very good service, nice people "
LYON, FR - Reviewed by SALIHA - 09 March 2016
AVIGNON, FR - Reviewed by LAURE - 09 March 2016
BEAUVAIS, FR - Reviewed by LUISA SANDRA - 08 March 2016
" kind, polite, quick.. "
" great, the customer service was easy to find, they were very nice and polite. "
LYON, FR - Reviewed by FRANCOIS - 08 March 2016
" Good prices generally speaking "
" I booked for 118.75 euros and they gave me a price of more than 200 euros. I said I am not paying. They came back to the booked price but that's not normal. Please make sure that I have the booked price for the car. "
NANTES, FR - Reviewed by HENRI - 07 March 2016
" Lorsque je suis arrivé au comptoir d'Alamo à l'aéroport de Nantes, avec 2 h 10 de retard par rapport à l'horaire de la commande (prise par AutoEurope), le représentant d'Alamo m'a dit qu'ils avaient loué à un autre client la voiture de catégorie A qui m'avait été réservée car je n'avais pas prévenu de mon retard. Il m'a alors proposé un véhicule d'une catégorie immédiatement supérieurs qu'il m'a fait payer 5 supplémentaire par jour. J'ai trouvé la démarche un peu cavalière... "
GENEVA, FR - Reviewed by LORENZO - 06 March 2016
" I was given a much bigger car than the one chosen. More shockingly, I was given a car with no winter tyres in the middle of winter!!! "
" It was a real nightmare. I was given a car with no winter tyres and was not even offered winter chains. We got stuck while driving up to a ski resort and had to wait for nearly 4 hours for the assistance to arrive. As a result my day was entirely ruined by this accident. I requested a compensation and I hope it will taken into consideration. "
NICE, FR - Reviewed by VICTOR - 06 March 2016
" very good "
" good "
PARIS, FR - Reviewed by IRVAN - 05 March 2016
PARIS, FR - Reviewed by NAN - 04 March 2016
" Good price "
" The car is pretty shitty... We booked a fiat 500 similar, and got an old crappy Renault Twigo. The car even have problems accelerating on slope with very second gears ... really bad ... "
SAINT MALO, FR - Reviewed by CATHERINE - 03 March 2016
" EXCELLENT "
" VERY GOOD. EXCELLENT "
PARIS, FR - Reviewed by PATRICE - 03 March 2016
" No identification was shown in the rectal car office "
TOULOUSE, FR - Reviewed by NIELS - 02 March 2016
" Only negative point: The routine phone call on the second day of the rental period, "just to check if everything is fine", was quite unnecessary and even a bit annoying. "
NIMES, FR - Reviewed by RICHARD - 02 March 2016
" The car, a Fiat 500 had a lot of km for a rental car at 25000. It ran a bit roughly. The windshield wipers need changing and were noisy. "
NANTES, FR - Reviewed by DANIEL - 01 March 2016
BEAUVAIS, FR - Reviewed by JOSIF - 29 February 2016
PARIS, FR - Reviewed by DRISS - 28 February 2016
ST. RAPHAEL, FR - Reviewed by DESMOND - 28 February 2016
" Good and easy website and great choice offered. "
" Dollar are not findable at St Raphael Station. No signs, nothing. No one working at the Station had heard of Dollar. By phoning the number on my rental confirmation I discovered Hertz was where I had to go. No one mentioned this and it was a pain walking around looking for an invisible Dollar. "
TOULOUSE, FR - Reviewed by PIERRE - 26 February 2016
BORDEAUX, FR - Reviewed by SALLY-ANNE - 26 February 2016
" Very pleasant, polite and helpful staff and nice clean new car. "
PARIS, FR - Reviewed by FALIMANANA - 25 February 2016
" They promise me a upgrade for my next booking car. Great !!! "
BEAUVAIS, FR - Reviewed by REGIMANTAS - 24 February 2016
" When return my deposit? "
PARIS, FR - Reviewed by DOMINIQUE - 22 February 2016
" I had made a booking for a date and changed 36 hours before without troubles. "
" The car was ready at the wrong terminal (I arrived according to my flight details at T2E and the car was ready at T1? However they had another similar car available but not very clean. "
NICE, FR - Reviewed by GERARD - 22 February 2016
PARIS, FR - Reviewed by BETTAN NEE GRIGUER - 22 February 2016
" vous les presentez comme les moins chers et en fait ils sont les plus chers du marche : j'ai du ajouter 20 euros par jour d'assurance sinon franchise de 850 euros et j'ai paye une caution de 1000 euros . au retour ils ont trouve une petite eraflure sur le are choc arriere que je n'ai pas faite et m'ont facture 150 euros sur ma caution - du vol "
" tout ce que j'ai ecris plus haut concerne alamo meme si c'est vous qui les recommandez comme moins cher la prochaine fois je choisirai des compagnies qui ont pignon sur rue et les contacterai directement "
NICE, FR - Reviewed by ALI - 21 February 2016
MULHOUSE, FR - Reviewed by FRIEDHELM - 17 February 2016
" I had selected Hertz because they where offering a Renault CAPTURE ,but at the Pick Up the agent gave me a Peugeot 308 ,in spide of the fact that there CAPURES in there lot. The Agent stayed that they were not available to me ! "
" See comment above "
NICE, FR - Reviewed by LEONETTA - 16 February 2016
" EXCELLENT PHONE ASSISTANCE "
" I arrived at 12h00 not knowing that after three hours they could relaease the car even if paid for the whole period. Luckily they still had a vehicule available. I rented chains and they gave me the wrong size causing me a little of stress. I had to look for a garage who managed to adjust them but I was not confortable driving down a mountain curvy road with a child in the car. Upon my arrival they admitted that I had the wrong size, refunded the 40,00 and gave me an upgrade for next time. The person on site was very nice but still ........ "
PARIS, FR - Reviewed by PHILIP - 15 February 2016
" Staff amazingly upbeat and helpful! Car was fine. "
CARCASSONNE, FR - Reviewed by VINCENT - 15 February 2016
" rented from Alamo in Carcassonne france. very satisfied with the service "
" better than most "
MONTE CARLO, FR - Reviewed by DIDIER - 14 February 2016
" les services en ligne sont très satisfaisants , rapides ,les tarifs incomparables . "
" je conseil a tous ceux qui veulent louer un véhicule "
MONTE CARLO, FR - Reviewed by LAWRENCE - 13 February 2016
" Excellent friendly service all round! Very helpful "
" Excellent friendly service all round! Very helpful "
PARIS, FR - Reviewed by MARK VICTOR - 13 February 2016
BORDEAUX, FR - Reviewed by ZAHRA - 11 February 2016
" On m'a arnaqué on m'a proposé un prix de location et on m'a prélevé le double . Ils sont censé me conseiller par rapport à l'heure d'arrivée de mon vol et plutôt me conseiller une agence de location qui reste ouverte au delà de mon heure arrivée ils l'ont fait exprès pour m'arnaquer c'est la dernière fois que je réserve chez eux "
" Très mauvaise experience je n'aurais plus jamais confiance en eux ils m'ont facturé le double de l'offre pour moi c'est des voleurs "
GRENOBLE, FR - Reviewed by SERDAR - 10 February 2016
AIX EN PROVENCE, FR - Reviewed by DANIEL - 09 February 2016
PARIS, FR - Reviewed by NELSON - 09 February 2016
" The charge for different location came as a surprise, not because it it not reasonable but I realized it only at the end. It should have more visibility from the beginning. Also, insurance conditions are different than in other places, it would be good to have more information and customization about it. "
" People were very nice and attentive. In both places the office was a bit difficult to find. I'm Paris it was more or less ok, but in Lyon it was very hard to find how to get to the parking spot. They should provide more information about that because actually we asked about it in Paris. "
PARIS, FR - Reviewed by SABI - 07 February 2016
LYON, FR - Reviewed by CAROLINE - 05 February 2016
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