FIREFLY CZECH REPUBLIC Car Rental Reviews

PRAGUE, CS - Reviewed by BARBARA - 07 February 2020

" The stuff is not reading contracts, they argue and 20 minutes later after I contacted auto europe, realize mistake. No apology, so I leave with frustration. Then I received a car with bad transmission, so I almost crashed another at the parking garage . I drive for over 30 years without having any accident. Then I went for excange - no sorry at all.... "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PRAGUE, CS - Reviewed by PETR - 31 October 2019

" No comments "

" Deposit blocked on my credit card has still not been released to date, despite reassurance at the time of return of the car that all is OK and that it will be done immediately. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PRAGUE, CS - Reviewed by WILLIAM - 10 September 2019

" A bit disappointed about the misunderstood about border crossing while most of other rental agencies include it or specify it clearly. "

" Some good/some bad. Picking-up the car was a bit long but I believe it was because of Sunday evening. The staff were very helpful and friendly. Cross border is mentioned as "possible" but not listed in "excluded" in the options. So I had a bit of a surprise for additional amount .Good experience overall. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PRAGUE, CS - Reviewed by WAYNE - 28 July 2019

" The overall cost of the rental was well in comparison to costs in Australia for this time frame , I was also extremely happy that the car was near to new ,,only 7000 kms on the clock ,, also the make a Skoda Octavia was a new experience as these are not a common car in Australia ,, We did over 2500 kms & visited 4 countries with no hassles for the whole time ,, even my adjusting to a left hand drive car was not a major event . "

" As the Firefly counter was not open when we arrived at the rental car area at Prague airport ,, we were handled very graciously by the people at Hertz ,, everything was well organised & it was a pleasure to deal with this group of young people. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PRAGUE, CS - Reviewed by BARBARA - 20 July 2019

" Good "

" Very nice people at the airport. Drop off at the return in the garage super nice, but the person at the office not realized my block from my credit card correctly from hold. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PRAGUE, CS - Reviewed by BARBARA - 16 July 2019

" Nice employees "

" Fast and kind service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PRAGUE, CS - Reviewed by BARBARA - 13 July 2019

" Good service "

" Nice enployees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PRAGUE, CS - Reviewed by PAVEL - 21 January 2019

" dfdfdf "

" Its a second time and discusting experience with the same person from Hertz (Owner of Firefly) is acting very unpolite and arogant - Mr. Riha (Hertz Prague Airport) - gave me the worst and oldest car - when i asked to give me another - he said that all others cars are reserved for his "normal" clients from Hertz.. and i should be happy with this car for the money paid... Meaning that clients from Firefly are much less important for them then clients from Hertz which is quite rude - i think in modern society.... Would suggest to give this guy some courses "Negotiations with a client...". But never will choose there again!!! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 3

PRAGUE, CS - Reviewed by NICOLAS - 05 January 2019

" Convenient, transparent, all included, great. "

" Very efficient & professional check-out "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PRAGUE, CS - Reviewed by PAVEL - 02 October 2018

" Unfortunately, the staff is not always friendly - they never smile and nor asking how can they help... "

" Hi, In Prague airport office - a young guy calls RIHA from HERTZ- wasnt friendly at all. He told me for that money (meaning we got a cheap rate of Firefly) - what kind service do you expact? This was really rude.... I think could be good to have a educated course "Care of Clients" or " Customer Negotiation"... "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 6

PRAGUE, CS - Reviewed by FLORENCE - 24 August 2018

" Satisfied "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PRAGUE, CS - Reviewed by KARINA - 03 May 2018

" We were given a bigger and better car than we initially ordered and without any extra payment. It was a Skoda Rapid in perfect condition with a big trunk and parktronic system. Totally enjoyed the ride. Thanks! "

" Great service, no problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PRAGUE, CS - Reviewed by ELEFTHERIOS - 13 April 2018

" The price comparison of different services is a lifesaving tool! "

" Brand new car. Really cheap compared to other EU countries! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PRAGUE, CS - Reviewed by MATTI - 27 December 2016