" Usually good. Thanks "
" Car smelled of cigarettes and back tyre required air pressure. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" this BUDGET company has served by AVIS in TURKU and first time in my life I need to call to some paid phone number to register the time when I release the car and the keys! There was auto reply because it was in night time! Also the car was Toyota, not as advertised in Autoeurope website - Skoda Scala "
" Hi! First the deposit was not as stated on AUTOEUROPE website - 95,-EUR but 300,-EUR; the car don't have GPS and when I tried to connect my Mobile Phone with wehicle CarPlay, it finalized that Waze hung up on my phone! It all happens in 2:00 e.m. and take my time around 1 hour to struggle with this, finally unsuccessful! When I delete my phone from this wehicle CarPaly system, than my Waze started to work normally again! This was bad experiance! I kept my phone in hand and grive to location needed. Very "comfortably" :-( "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" The car was in very good condition, clean. I am happy! "
" Kind stuff, very easy process and communication! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No Problems, the security deposit was even lower than expected "
" Easy Pickup and Easy Return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was a pleasure for me! "
" They were perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick return "
" Quick checkout "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When I contacted Auto Europe they didn't want to know. Just stated T&C's. Will never be using Auto Europe again. Useless service. "
" No one from Enterprise was at the booth when we arrived to pick up our rental. They arrives 30 minutes late. Staff were very unhelpful and the whole experience was a nighmare. They made me pay an admin fee of €129 + took a deposit of €2,000 because I had a Mastercard Debit card which has been excepted all over the world except Finland. Useless company, rubbish car. I ordered a Qashqai equivalen and was given a smaller car - Opel Mokka. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Auto Europe has always been my go to car rental provider for trips to Europe and even beyond. I love their transparent pricing and the great deals that they always have "
" The car provided was the model booked and in good condition. Nothing extra was charged and the check-in and drop-off staff were good. No complaints "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The car was better than the ordered "
" Keddy was in reality Europcar - nobody told us, so we walked around looking for Keddy that had no shop in the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything is good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best prices found from anywhere, easy and reliable booking. "
" Kind straight forward staff, also helpful. Great car selection, no complaints. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was very pleased with the car. Everything worked fine until the last minutes. I had a small collision in the parking house when leaving back the car. Quite costly 1250 €. I had to pay Keddy. It has been made a claim to Auto Europe, So I am waiting for the Auto Europes responce and money back. "
" I was very pleased with the car. Everything worked fine until the last minutes. I had a small collision in the parking house when leaving back the car. Quite costly 1250 €. I had to pay Keddy. It has been made a claim to Auto Europe, So I am waiting for the Auto Europes responce and money back. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" If you book a specific car group then that si what you should get. "
" Booked an Economy car as I do not like driving large cars and got a car 4 groups larger. Totally unwanted and spoilt the time in Rovaniemi. Carcame also complete with 12 dents and scratches, 2 of which I found and were not on the original damage report from Green Motion "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" This comment is not based on my Finland experience but on my son's experience this same week in Romania. Auto Europe was an intermediary for rental at Bucharest. Having read some reviews of the initially chosen rental company she asked for another one. That one was even worse. Threats, a minibus was offered where a small car was ordered, extortion of 400 euro's. Credit card was said to be not accepted but they had manipulated the system: the CC company reporter that they were not accessed for any transaction. Score of the 'new' rental company on trustpilot was 1,2 !!. Auto Europe should protect their customers against plain villains. Strike them from your website. Though being a regular customer I am considering to refrain from using your services in certain countries. Your approach (helping to find another rental company) is friendly but the result got even worse than it already was. Kick the villains out of your systemen. "
" Everything very good. Pick up 30 min early no problem. Return 30 minutes later was granted in advance. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Everything went smoothly, nice staff "
" Everything went really smoothly, nice staff. The car had many scratches, but this didn't bother me at all. However, it might bother other costumers, this is why the condition of the vehicle gets not the 10 points "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Auto Europe makes it very easy for me to rent cars at always the most competitive price. Thank you! "
" The gentleman at the parking lot was very friendly and professional. The car I was given had a tire with low pressure but he found another car very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Brand new car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Get better overview of all renting companies "
" No waiting time. However I have to provide my details again, despite I had several bookings with them already "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" The best company for car rentals! "
" Very nice company but expensive cars rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I received email from Hertz to pay a different rate. Auto-Europe's customer support staff quickly replied me to ignore the email from Hertz. "
" Very friendly Counter staff, he assured us that the car needs no additional warm up due to the cold weather. However, I got a smaller car instead and lucky all my luggages can still fit in. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Exacept the not so appropriate car, good experience. "
" I booked VW Golf and I received a Dacia Sandero, in my opinion this 2 cars can not be compared. Because of the very bad weather, it was very cold outside (-15 to -21) the car does not had electrical mirrors and I can not adjust them, not to say they was not heated. Prety small tires, not so good for the snow and ice on the roads. Otherway it was a new car, good for my country (Romania) where Dacia is made. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" top "
" top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall enjoyable experience. Will rent again. "
" Efficient rental, helpful staff, expedient drop off. Overall good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very positive "
" Car cleaned and prepared, documents ready. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very positive experience. "
" The personnel at the Rovaniemi Finland office was very helpful. 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy no hidden fees. "
" Good experience fast pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Convenient and user-friendly ordering interface, extensive search results and excellent prices. Everything is excellently organized and gives accurate information to the user. Well done! "
" Excellent company, excellent service, everything is organized and comfortable, excellent prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was my third time with autoeurope, and every time everything has been flawless! "
" Everything went great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" OK "
" We had to get a replacement car from Sixt as the car from Alamo broke down. No contact whatsoever after getting the road service number from Alamo... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Been using this platform for many years - one of the best, if not the best "
" Highly efficient staff why I saved a remarkabky time. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" OK "
" Nobody at the counter - had to wait for some 15 min. Otherwise excellent ! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" nothing to add "
" nothing to add "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Everything great! "
" Everything great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was the last time I use auto Europe despite long time use "
" Late pickup due to cancelled flight, my prepaid order was cancelled even if time left for one week rental when I showed up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very nice experience "
" Everything was as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very poor assistance from AutoEurope staff - rude consultant on the phone refused to contact Firent on my behalf to change pick-up time and hanged up on me. Nexty time I rent my care directly, without any proxies like AutoEurope. "
" Everything went just great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Security deposit has not been sent back. It was told that security deposit 500 euros, which is lot of money for me, will be back within 24h after I return the car. 3 days later and I still wait my money!!! "
" Security deposit has not been sent back. It was told that security deposit 500 euros, which is lot of money for me, will be back within 24h after I return the car. 3 days later and I still wait my money!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was very well! I was very pleased. "
" I am very pleased about the conditions and service of SIXT! Rental procedure was simple and clear, the product (the car) was excellent, clean, properly endowed, powerful, comfortable, relatively low consumption, with properly and efficient tires (on snow and ice). Returning was also fast and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Before I rent I check options, and so far the result is the same: Auto Europe "
" this is the 3rd time I rent with this company and the car and services is always great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Niiiice! "
" Everything good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" OK Broker, Full cover is a real plus "
" Everything went like expected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Neutral experience "
" I have returned a car 2 days before the deadline and still I have not received any e-mail about returned car. Service could be also provided in Finnish as we are in Finland. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Nothing to complain about "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm coming to Lapland soon, so I'll happily use your service again. I'm actually gonna give you some advertising on my Instagram account. The car we had was perfect for our road trip, easy and great to drive, very safe, fuel consumption was great, we didn't even had to fuel to the full, just great car, I hope I can get the same one next time again. "
" Everything was fast and smooth. Great service, provided information, car was in an excellent condition, when I picked it up, it was quick and ready to go, plus already started and heated. Great experience with you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing bad at all "
" No problelms at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I don't trust to firent "
" I don't like "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Quite complicated to find drop off spot at Railwaystation if first time in Helsinki. Thanks to helpfull stuff all went well. "
" Quite complicated to find drop off spot at Railwaystation if first time in Helsinki. Thanks to helpfull stuff all went well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" When dropping the car at the airport I had previously been told to look for signage but I couldn't see any. There was no one yet at firent desk (it was only 8:30) but I had to ask a flight check in assistant where I could park. They said "anywhere is fine" but because this was different to what firent representative had told me I was a bit apprehensive but had no other choice. Perhaps in future make this clearer. Other than that, a perfect rent. Thank you "
" Very accommodating staff and helpful when i rang to ask about an engine light flashing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" See above. "
" Finn Rent is a tiny car rental company at the Helsinki airport. It is actually located in a parking lot in the gas station by the parking garage where the main car rental places are located. The office is in a van in this parking lot. If you are going to arrive late or early it's a good idea to call or he may not be there. It's not easy to find but the car was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope should let me know that there is a 40 euro cross border fee. "
" There is a cross-border fee 40 euro/ country. This extra cost was not clearly indicated in the contract. It was written as very small text in a corner. I will never go with Alamo again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Auto Europe offers all information that I need when renting a car. No hidden, small letters and that is why this is my first rental-web search engine. "
" The counter was easy to find, was well indicated and the staff were professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Reserveu amb més de deu dies d'antelació o el preu es dispara. Vaig demanar que m'enviessin el preu al meu correu deu dies abans i , a l'endemà, al reservar en ferm, no em respectaven el preu. més d'un 60% més car. "
" T'ofereixen un Volkswagen Golf o equivalent i et donen un Skoda Rapid. La veritat, no és un equivalent. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Everything was OK "
" Everything was OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Thank you, everything was correct. "
" Alamo use for 1st time, very nice service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Everything was perfect "
" / "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing to complain about, the whole booking experience was smooth, quick and easy, the information provided was complete and accurate. "
" Everything was perfect and picking up the car was rather swift, only the car had automatic transmission, not manual as requested, which may be a downside in some cases (driving on snow) but for us it was a pleasant surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok "
" Good car, fast service on pick-up but not on Drop-off. Nobody to make the check-out but this process could be communicated when we pick the car. I had to Left the car keys on a box and trust that all was ok when the Hertz team pick-up the car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Autoeurope web site is quite clear and they respond quickly to email. "
" They took all number of my credit card and they made levy without asking or forewarn. We drop off the car with a small delay (less than 30min) and the guy ask us 20 eur in cash, it is very weird and the guy was very unkind. And finally they wanted to take 1000 eur for damage without any quote or proof of the damage cost. The damage was due to a accident with a rabbit but it concerning the plastic bumper so less than 1000 eur is necessary. Furthermore they don't speak English very well ... "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Everything really good, 4-wheel drive could be helpful sometimes in winter. "
" Everything really good, 4-wheel drive could be helpful sometimes in winter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good service, with very affordable price. "
" The service is good, and the car in very good condition, however the car not the same as my choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks to this service I found cheap and reliable car rental. "
" Everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" it was all ok "
" it was all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Everything worked fine. "
" Everything worked fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Annulation de location voiture à Helsinki (Finlande) – Votre voucher 15305733
Freddy Spuikom
" N /A because I had to cancel my reservation and did not yet get reaction from you on the 2 mails I sent you !!!!!! See below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all was good and smooth "
" all was good, smooth and fast. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I have rented many cars all around the world. Never had bad experience as this one. "
" We have booked the Golf, but got a Fabia instead, which is a class downgrade. The guy from rental company was not friendly and tried to convience us that it is the same (even you can check on their website that the car we got is cheaper). Car was not cleaned properly and was full of chips under the seats. The company has no counter for the car pickup - the guy from the company just came, took the the POS terminal out of his card and asked to give a credit card on the parking, which seems suspicious. Also took them one week to return the deposit. The worst car rental experience i had. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Easy check in. Great car to drive. Clean. I will use Thrifty again! "
" Easy check in. Great car to drive. Clean. I will use Thrifty again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything worked well "
" Everything worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value "
" Car in poor condition/ damaged "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" All good, but KIA car is not good choose - uncomfortable. "
" All good, but KIA car is not good choose - uncomfortable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It is awesome! "
" I love the car, it is new and clean. Also, your staff sent me back to my home, it was so sweet! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Everything went super smoothly. No complaints! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" they charged me because I would travel to Norway. I had asked by mail and they had told me "no charge"!! Moreover when I received the invoice the description of the extra feed is "various services"...!!!! WHAT A PITY "
" they charged me because I would travel to Norway. I had asked by mail and they had told me "no charge"!! Moreover when I received the invoice the description of the extra feed is "various services"...!!!! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Tou did your best. "
" Cancelled our order couple od times m and medzi wife tried to book the order for days, with no reasoning at All... We where getting desperate AS we really needed the car. 24 je before the rental we got another cancellation with no reasoning... It seemed AS our nationality was the problem.... So we chose another more expensive company byť IT was worth every cent. I will never recomend Hertz to anyone everything. More details about there irresponsivity and their horrible approach I will share online with the public. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Nothing to say "against". Clear understading of suggested offers. "
" The car offered was as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Highly recommend. Positive experience. "
" Excellent experience, highly recommend. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" eaasy way to see price comparison, and book then the most suitable. "
" Cars OK,service friendly. Location a bit out of the airport, but pick-up service works. "
" I booked Economy and was provided Mini car. Otherwise experience was very good. "
" I booked Economy and was provided Mini car. Otherwise experience was very good. "