EUROPCAR OMAN Car Rental Reviews

MUSCAT, OM - Reviewed by TALAL - 17 April 2024

" The car was fine but this issue with lack of information between the booking details between AutoEurope and Europcar spoiled it and made extra. "

" I paid on Auto Europe for full coverage but when I arrived at Europcsr counter they told me that insurance was not included and I had to pay for it... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

MUSCAT, OM - Reviewed by MARKETA - 06 March 2024

" Ok "

" Everything is ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALALAH, OM - Reviewed by ALEKS - 06 March 2024

" Europcar was the vehicle provider. The pick-up process had one glitch; they have asked for a 250 OMR security deposit while autoeurope voucher says 50 OMR. Upon inspecting the voucher they have accepted 50 OMR. The vehicle was of the proper class but it has two minor issues: the tires were not inflated correctly and there was not sufficient water for the wipers. The first issue was corrected at the first gas station while the second one not. The drop-off was early in the morning with only returning the key to the key box. Hopefully there will be no unpleasant surprises from Europcar. "

" The price was excellent for the vehicle class, with all insurances included and only 50 OMR deposit at the counter. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SALALAH, OM - Reviewed by DRAGOS - 01 February 2024

" Great "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUSCAT, OM - Reviewed by FATMA ZEYNEP - 24 October 2023

" I had to cancel my travel plans to go to the desert and lost one day out of four days of my vacation time. I request at least for a refund for the difference. Was very bad experience with Europecar. They don't even have Land Cruiser in their fleet as they are advertising and using the brand name of Land Cruiser in their advertisement. "

" I rented most expensive category Luxury SUV class and made a special request for a Toyota Land Cruiser. However, they told me that they don't even have that car in their fleet. They could provide an equivalent one however they gave me a Kia Sportage which is a much lower category car and much cheaper. They also charged me for 500 OMR as deposit for the highest category. Next day they promised that they will bring a Chevrolet Tahoe which is equivalent to Land Cruiser. I waited all day at my hotel and had to finally go back to the airport to get the car that I hired. They again gave me a lower category car which is Ford Montero and they didn't refund my money and made me drive this car for the rest of my rental period. I had to cancel my hotel reservations where I planned to go but had no suitable car so I couldn't go. At this point I would like to get a refund for the difference between the category that I paid for and what I actually got. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALALAH, OM - Reviewed by ALI - 04 October 2023

" no issue "

" very smooth "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUSCAT, OM - Reviewed by MATEJ - 08 May 2023

" Without special issues. "

" It was OK and according to the instructions. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUSCAT, OM - Reviewed by MIODRAG - 18 February 2023

" Other than mentioned under 3, experience was good. "

" I did not have credit card with me so I had to pay with debit card full insurance non-refundable. Partially it is my mistake why I did not have credit card with me but I would also expect clear notification prior to arrival that I will need credit card! That costed me 70 eur non-refundable!! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUSCAT, OM - Reviewed by ANDREJ - 26 February 2020

" Everything was as expected "

" Everything was as expected "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUSCAT, OM - Reviewed by CRISTIAN - 14 January 2020

" Please, be aware that this car (Nissan Sunny) was not very proper for Oman, the roads are steep in some parts of the country and this engine is not very strong, quite very often you need to switch on manual. "

" Ok. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALALAH, OM - Reviewed by MARTIN - 04 December 2018

" Our fourth booking at Auto Europe. I definitely recomend. Also Europcar in Muscat and Salalah working very well. "

" Our fourth booking at Auto Europe. I definitely recomend. Also Europcar in Muscat and Salalah working wery well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUSCAT, OM - Reviewed by JOSE LUIS - 12 July 2017

MUSCAT, OM - Reviewed by MARIAN - 02 March 2016

" The car hire itself worked very well at the end, but contacting the desk at the Muscat airport to verify if my extra equipment (child & booster seats) was to be available for our hire was impossible as no one answered the telephone line provided in my voucher even though I rang it probably 50 times. Fortunately, at the time of pi9ck up the seats were available and we could travel safely, but Europcar should ensure that their employees pick-up phones ringing at their desks so their clients can contact them efficiently on the phone numbers provided. "