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EUROPCAR MEXICO CUSTOMER REVIEWS
- 7.3
- 6.8
- 7.7
- 8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR MEXICO Car Rental Reviews
Average Rating for Europcar :
CANCUN, MX - Reviewed by NICOLAS - 27 February 2025
" Auto europe provided a good service "
" Better than last time, still trying to upsell but less agressively. Drop off quite slow. Car OK "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CANCUN, MX - Reviewed by NIK - 15 May 2024
" Good "
" The lady at the counter included prepaid gas without asking, please don't do this "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CANCUN, MX - Reviewed by ENRIQUE - 12 February 2024
" Very limited third party liability insurance. Car not with full tank as promised. Pick up is efficient. Only limited locations for pick up are provided while Europcar has multiple locations in Cancun. "
" The car is not delivered with a full tank as per contract. The third party liability of the car is very low, circa 13k EUR. This is very dangerous as this is an insufficient limit even for physical damage to another car in case of accident. The pick up and return process are efficient In the application only two pick up locations are provided in Cancun whereas Europcar has multiple locations. It would be good to provide this choice (as was done in the past) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GUADALAJARA, MX - Reviewed by JOSE - 23 November 2023
" Very to do it, fast and practique "
" I love it, zas si and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEXICO CITY, MX - Reviewed by SVETOSLAV - 16 May 2023
" I have read a lot of negative reviews for car rental services in Mexico. I am happy to share that none of them were accurate. Very smooth experience. "
" The car that they provided initially was in very bad condition. On the third day the battery was dead and the car was not powering up. But after we maned to start it (thanks Mexican people) we returned the car back and were given a brand new one. The whole procedure took no longer than 10 minutes. I am very satisfied with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by MATTHIAS - 12 October 2022
" Staff not helpful and very inflexible "
" Our flight was canceled so I called both to Europcar and Autoeurope to delay the pick up for one day. However, no solutions were provided and we lost the reservation, needing to book a new car with another company and loosing the corresponding money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CANCUN, MX - Reviewed by FILIPE - 02 March 2022
" I feel like your website did not provide the full information of the terms related to my rental, namely: The fact that I had to get on a shuttle to get to the car rental Center. The fact that I had to pay additional mandatory insurance when picking up the car. Because of this, it will be very hard for me to rent a car through you again. "
" Only a counter for show at the airport. The actual car rental site is a shuttle ride away. There were additional costs related to mexican car insurance that your website has not told me about. Had to pay an additional 350 euro to the sleazy salesman at the counter because he would not rent to me otherwise. Car was poor build quality Chevrolet, probably a special third-world model. Got scammed out of an additional 100 usd because the trunk of the car had a loose lock. I would bet my life on the fact that those crooks knew about it, only nudged it into place before my rental took place and then made a note of the scam for the next person reviewing the car. This sleazy, dishonest way of doing business should not be tolerated. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MERIDA, MX - Reviewed by MAGDALENA - 07 April 2021
" The information provided while renting the car online is not correct, there is no information about the insurance. "
" 1. We did not get the car we ordered. I was not even informed about it until I asked. 2. Insurance full coverage cannot be selected at pre-order. the surprise is that insurance costs the same as car rental, so I had to pay double of what I expected. even though I have chosen max possible coverage when renting the car online. 3. Staff not willing to talk to me about any of that "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LA PAZ, MX - Reviewed by STEVEN - 25 February 2020
" Fine car, Good Value for money "
" Fine car, Good Value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAXACA, MX - Reviewed by JAMES - 11 November 2018
" Smaller airport like Oaxaca help good service, no problems with fuel payment or car "
" Mexico can be a challenge, but all went swimmingly "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLAYA DEL CARMEN, MX - Reviewed by PETER - 18 April 2018
" Very good offers, clear terms, including small print, very good service. "
" Professional , helpful staff, good service. Top marks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10